Spicer McColl
based on 13 ratings. This website contains 13 user reviews of Spicer McColl.
Agent Information
Spicer McColl
Our approach to selling properties is unique and our staff are all trained to ensure that you get the best possible price for your home.
Offices / Branches
- Canterbury - 2a Station Road, Birchington-on-Sea,
- Canterbury - 155/157 Northdown Road Cliftonville, Cliftonville,
- Canterbury - 62 Queen Street, Kent
- Canterbury - 5 Broad Street, Deal,
- Canterbury - 45 High Street, Kent,
- Chelmsford - 72 High Street, Braintree,
- Chelmsford - 20 Duke Street, Essex
- Chelmsford - 62 Newland Street, Witham,
- Colchester - 66 High Street, Wivenhoe,
- Colchester - 17 High Street, Manningtree,
- Colchester - 145 High Street, Essex
- Colchester - 68 Station Road, Clacton-on-Sea,
- Ilford - 184-188 Cranbrook Road Ilford, Redbridge,
- Ilford - 54 High Street Barkingside, Redbridge,
- Ilford - 669 High Road Seven Kings Ilford, Redbridge,
- Ipswich - Unit 4 Ropes Drive, Kesgrave,
- Ipswich - 16-18 Princes Street, Suffolk
- London - 239 High Street North East Ham, Newham,
- London - 64 High Street Wanstead, Redbridge,
- London - 281 Barking Road Plaistow, Newham,
- Medway - 85 High Street, Sheerness,
- Medway - 141 High Street Medway City Estate Strood, Rochester,
- Medway - 375 Walderslade Road Walderslade, Chatham,
- Medway - 155 High Street, Rochester,
- Medway - 13 Military Road, Chatham,
- Norwich - 11 Bank Plain, Norfolk
- Norwich - Unit 5 Earlham House, Norfolk
- Peterborough - 10 York Row, Wisbech,
- Peterborough - 21 High Street, March,
- Romford - 13 North Street Hornchurch, Hornchurch,
- Romford - 1-3a Reede Road Dagenham, Barking and Dagenham,
- Romford - 32a High Road Chadwell Heath, Barking and Dagenham,
- Romford - 13 Orsett Road, Grays,
- Romford - 163 South Street Romford, Havering,
- Southend on Sea - 214 High Road, Benfleet,
- Southend on Sea - 94 Broadway, Leigh-on-sea,
- Southend on Sea - 36 Southernhay, Basildon,
- Watford - 30 High Street, Abbots Langley,
- View All Branches
- Update Agent details
Spicer McColl has not joined our 'transparent agent' scheme yet.
"If only I had known about this site before.." the most common comment we get posted from reviewers that have had a bad experience. So in response, allAgents has introduced the "transparent agent" scheme to help identify agents that are open about independent customer feedback and have nothing to hide. The scheme is FREE to join and as an incentive, allAgents will provide them with FREE LANDLORD & VENDOR ENQUIRES.
Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Spicer McColl, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews
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1
person found
this helpful.
by 'Denise' 24/4/2012
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We put our property on the market, with Spicer Mcoll on the 4th of April 2011,with the Benfleet branch. We have never met such a bunch of unprofessional people.We signed an agreement for 16 weeks, and were told we would have a fee of £180 to pay if we broke the 16 week agreement, after a totally disgusting service all round, having a buyer and then being told by ANOTHER estate agent that our buyers had decided to buy another property, we told Spicer Mcoll on the 31st of October to remove our property from the market. Some weeks later, we had an invoice from Spicer Mcoll come through the... (read more)
Was this review helpful? Yes
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2
people found
this helpful.
by 'Premium price, unprofessional service' 14/12/2011
- Branch:
- 10 York Row
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Could not tell the same version of the same sequence of events twice. Then said it was my wife who was making "untrue" comments.
Tried scaremongering tactics on my wife in an attempt to complete a sale we were not happy with.
Also tried bluffing us into agreeing the sale by making factually incorrect comments about finances. Sadly for them and lucky for us we are both qualified accountants and saw straight through this nonsense.
They were repeatedly asked not to speak to my wife, but me (After my wife got fed up of dealing with them), consistently ignored this request.
Other than the initial valuation process which was very good, we have no further positives.
We served notice, but was never asked why we were not happy, clearly do not care. The overall rating given on this site pretty much says it all. Wish we had found it before we signed up.
Was this review helpful? Yes
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by 'Dissatisfied' 22/11/2011
- Branch:
- 16-18 Princes Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Terrible customer service. They never inform you of anything, they don't do their job. We had to arrange everything ourselves. They couldn't even manage to make the necessary calls. The only time they worked was when we stood by their side and requested to do this and that.
I am appaled to see this kind of service. I have never ever had worse service provided to me. After reading reviews I see that this behavior is in all brances not just this one. Do they only emply incommpetent people?Was this review helpful? Yes
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by 'Sarah' 4/8/2011
- Branch:
- 62 Newland Street
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Very professional and pleasant valuation, but we chose not to use them in favour of another local estate agent. Since that time they have left message after message on my answer phones, requesting call backs, plus I received two email surveys from them. The sale on my property is now fully completed, and yet the calls keep coming.
Really I can't help but think that this is where their resources are directed - ie to generate new business, rather than to sell property.
Was this review helpful? Yes
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by 'nastycop' 7/7/2011
- Branch:
- 72 High Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
I have never come across such a bunch of dishonest individuals in my life. the manager at the Braintree branch lied to me again and again. I think these guys lie so much they don't know what is a lie and what is not.
I am reporting them to the OFT as they do not follow correct legal procedures and would never use them to sell a property. This industry maybe just attracts them.
Was this review helpful? Yes
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1
person found
this helpful.
by 'Lynn' 2/6/2011
- Branch:
- 184-188 Cranbrook Road Ilford
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Highly recommended. Couldn't fault Gero or his staff for their professional approach. Always helpful, returned calls and kept me fully informed. Plenty of interest and viewings, which they did mainly while I was out at work. Sensible and honest negotiating. Totally trustworthy and would definitely recommend this branch to anyone. So glad that I went with my instinct and chose the agent I thought I'd be able to trust and work best with.
Was this review helpful? Yes
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by 'Ducatiman' 4/4/2011
- Branch:
- 68 Station Road
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Recently "tried" to sell a property through them. Told they had sold it within 15 minutes of giving to them!!. Signed paperwork and then the "buyer" pulled out (miraculously). Then waited weeks nothing! Put on with another agent and they sold within a short period. Spicer now charged us for advertising, etc. We are not happy and feel we were misled. Please do not use this branch as they cannot be trusted. Just when we thought Estate Agents are getting better this proves that some (not all) are still untrustworthy. Not a good experience with this company. I hope there are some more trustworthy branches in the group because if this is done across the company it won't take long for the public to realise!
Was this review helpful? Yes
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by 'Michelle' 24/11/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Awful service - staff appear very friendly to start with, and say what you want to hear, but don't actually do what they promise. Things got so bad that our buyer had to contact us directly, and we are now sorting out the rest of the sale ourselves.
Our buyer was also told that we were indifferent about the sale going ahead, even though we had already found a house we had an offer accepted on with Spicers sister company, Haart. The sale almost fell through because of the involvement of the staff at Spicer. 'Negotiations' lasted over two months using them - however, within two days of being... (read more)
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1
person found
this helpful.
by 'keith' 26/10/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Appaling. Staff at the Ipswich branch seem determined to live up to all the "bad estate agent" cliches.
They never return calls. By this I mean NEVER. Phones in their office are incoming calls only.
They make no effort to keep up to date with the sales process. They won't contact the buyer, or the other professionals invlolved (surveyors solicitors etc). Use Spicer Mccoll to sell your house and you can wave goodbye to all your free time because you will be looking after the sales progression yourself.
They will miss represent their fees at the sign up claiming to charge a commision of the sale price, but then after twisting your arm to accept a lower offer, mysteriously their percentage commision transforms into a fixed fee.
Avoid at all costs, an absolute shower.
Was this review helpful? Yes
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by 'lee1000rr' 14/7/2010
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Terrible customer service at the Braintree & Colchester branch. Yes the staff are friendly but they never return a call always in another call or in a meeting or out of the office. Have had 2 mortgage brokers and estate agents with them in approx 7 months total with no notification that anyone was or would be leaving... Surely all of the staff leaving speaks for itself!! Seems as though you get lots of help finding a propery but once you have found one and they have taken your cash thats it your on your own!! To date we have done all of the chasing up and it is proving to be very hard work and very tiring to to get anywherel with them. I would never use them again nor would I recommend anyone to use them unless you like a lot of stress especially for a no chain purchase!
Was this review helpful? Yes
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by 'TINKERBOO' 28/4/2010
- Branch:
- 72 High Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Brilliant service and I shall be using this branch again to sell my property in braintree
Was this review helpful? Yes
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by 'Tom S' 27/3/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Terrible customer service at the Colchester branch. Friendly staff, but they never return a call and you will have to do all the leg-work. Utterly depressing and distressing experience. Would never use them again nor would I recommend anyone to use them....unless they want to be kept in the dark and waste 16 weeks of their precious selling time before they can sign up with a different estate agent.
Was this review helpful? Yes
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by 'Egbert' 25/3/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Office manager has never returned 3 messages I have left for him more than 3 weeks ago. I have to chase them up all the time. No feedback after the 2 viewings they have found for me in 5 weeks. Was lied to about customers dying to view my property from London...they have vanished. Was not told about 16 week contract or that VAT was on top of
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Could not tell the same version of the same sequence of events twice. Then said it was my wife who was making "untrue" comments.
Tried scaremongering tactics on my wife in an attempt to complete a sale we were not happy with.
Also tried bluffing us into agreeing the sale by making factually incorrect comments about finances. Sadly for them and lucky for us we are both qualified accountants and saw straight through this nonsense.
They were repeatedly asked not to speak to my wife, but me (After my wife got fed up of dealing with them), consistently ignored this request.
Other than the initial valuation process which was very good, we have no further positives.
We served notice, but was never asked why we were not happy, clearly do not care. The overall rating given on this site pretty much says it all. Wish we had found it before we signed up./&display=popup&link=http://www.allagents.co.uk/review/16431/&redirect_uri=http://www.allagents.co.uk/review/16431/ "Share on your Facebook Wall"){kind=logo}
