Spencers Property Services
based on 83 ratings. This website contains 83 user reviews of Spencers Property Services.
Agent Information
Spencers Property Services
Generally acknowleged as one of the largest ARLA registered letting and management agent in East London and Essex, Spencers Property Services were established in 1992.
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- Agent Details
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Customer Reviews (Page 0 of 3)
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by 'Lisa Morgan' 10/2/2012
- Branch:
- 461 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Tracy at spencers for the letting of my properties for the last 7 years, she is extremely professional in her job, appearance and capabilites. Nothing is ever too much trouble for her and I have never had any difficulties with any tenant she has placed for me.
I have been so impressed with her competence, I have recommended her to several collegues, who now use her services, as an excellent letting agent.
Tracy comes highly recommended and is second to none. (Well done!)Was this review helpful? Yes
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by 'Beverley Nathan' 9/2/2012
- Branch:
- 461 High Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- tracy Woodford Green
- Experience:
- Would you use the agent again? Yes
Tracy was very helpful in our pursuit of a property.
Was this review helpful? Yes
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by 'Ruta Patel' 3/2/2012
- Services:
- Lettings (as a Landlord)
- Staff Member
- Marc Mcilveney
- Experience:
- Would you use the agent again? Yes
I have used Spencers Property Services for Three properties now for last 2 years. I have found Marc to be extremely professional and efficient. His knowledge of the local area and expertise is outstanding which makes the lettings seem effortless in this economic climate. .I would recommend Spencers without any hesitation.
Was this review helpful? Yes
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by 'Tom & Nat' 2/2/2012
- Branch:
- 252 High Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Marc Mcilveney
- Experience:
- Would you use the agent again? Yes
Im very happy with the result,the flat is pretty ,cheap and the admin went quite quickly. Very helpful people ,I would recommend them to everyone!
Many thanks!Was this review helpful? Yes
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by 'o willoughby' 2/2/2012
- Branch:
- 252 High Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Marc Mcilveney
- Staff Member
- purley purley
- Experience:
- Would you use the agent again? Yes
Communication with Marc and his colleagues was excellent throughout the rapid process of finding a tenant. In the intervening year we have been in touch a couple of times to ensure all is going well and I have since used another branch of Spencers for another property in a different area based on the first rate service I have received.
Was this review helpful? Yes
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by 'Siva' 2/2/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Richa's ' leave it to me ' attitude left me stress-free. She is very pleasant!
Alex's meeting, greeting, introducing the tenant and sealing the deal was very efficient. He is a professional!Was this review helpful? Yes
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by 'Ralf' 1/2/2012
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Tenant)
- Staff Member
- Sam Hall
- Experience:
- Would you use the agent again? Yes
Sam was very efficient and helpful. When we came to see the property, he showed us around and let us also take our time. Smooth and pleasant transactions from there on. Also e-mails were answered quickly.
Was this review helpful? Yes
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by 'T K' 1/2/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Russell Beckett
- Staff Member
- Richa Dabycharun
- Experience:
- Would you use the agent again? Yes
Russell and richa were helpful in the painful process of finding a new flat to live in. Russell accompanied me to view the house when the current tenant was not cooperative. This helped me to decide about the house quickly. Richa was helpful with the contract and was very patient with me whilst I suggested changes to the document. My family and I have moved into the house recently; and I hope they continue to provide high levels of service during our tenancy. I would recommend them to anybody looking to rent in this part of the town.
Was this review helpful? Yes
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by 'Mr J Blaize' 31/1/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Alex Sheeley
- Staff Member
- Richa Dabycharun
- Experience:
- Would you use the agent again? Yes
I have been using Spencers for at least the past 5 or 6 years, mainly dealing with Mr Alex Sheeley and have always found him contentious, efficient and polite. As long as I have the property I have no problem with keeping it on Spencers books, under the leadership of Alex Sheeley
Was this review helpful? Yes
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by 'Stuart' 31/1/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I would highly recommend Spencers to any prospective landlords looking for a very knowledgable, flexible and helpful team to guide them through the letting process and ensure a smooth and frictionless service. Alex has been highly professional, as well as patient and exceeded expectations. Working with Russell, Alex was able to secure the perfect tenant within a very short period of time and both Alex and Russell have been very willing to answer questions and respond to enquiries immediately. Richa has proved exceptional in her administrative support. I have no hesitation in leaving my property the capable hands of Alex and his team, nor in recommending them to others looking to let their property.
Was this review helpful? Yes
/&display=popup&link=http://www.allagents.co.uk/review/18897/&redirect_uri=http://www.allagents.co.uk/review/18897/ "Share on your Facebook Wall"){kind=logo}
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by 'jacky bulmer' 30/1/2012
- Branch:
- 461 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have found Tracey and the team to be exceptional. Tracey goes the extra mile, and I have already recommended her and the Company to my friends. We have now rented two properties with them, a friend rented hers and I have just this evening recommended another friend to her. Tracey's record so far is that the property will be rented within a week, and incredibly she has reached this target. Carry on the good work.
Was this review helpful? Yes
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by 'Rohit' 29/1/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Richa Dabycharun
- Experience:
- Would you use the agent again? Yes
Big thank you to Richa for helping find an accommodation. After explaining my requirements for a property over the telephone, Richa was able to recommend a specific apartment which I am extremely happy with. I had found the office staff friendly and environment efficient and friendly.
Was this review helpful? Yes
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by 'Daniel' 28/1/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Richa Dabycharun
- Staff Member
- Alex Sheeley
- Experience:
- Would you use the agent again? Yes
The agents were very helpful throughout. Offered adequate property for my requirements. I find the team very professional, accurate and friendly. The whole process of letting went very easy and quick.
Was this review helpful? Yes
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by 'Nisan' 27/1/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Russell Beckett
- Experience:
- Would you use the agent again? Yes
Spencers and especially Russell in particular have done their best in helping us get a decently priced rented appartment in a place that we desired. We were provided with a significant number of options to choose from and Russell ensured that he did is best to guarantee that the property was as per our liking with respect to furniture and other stuff.
Overall my experience with them has been great and I would recommend them to anyone looking for a good property to rent or lent.Was this review helpful? Yes
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by 'Yatin Mehta' 26/1/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Would recommend Spencers , from my experience , we found them to be very efficient and reliable . They didn't attempt to give us the usual property in the market (Which are simply present in the market because no one's ready for it .), but simply listened to what we wanted and gave several options for ensuring we received great value. They are offering some really useful services at great value.
Would like to thank Russell Beckett for the help that we received from him for all my interactions with Spencers..Was this review helpful? Yes
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by 'Peter Holmes' 25/1/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We were lucky enough to find Tracey, she was brilliant, nothing was too much trouble for her, she went out of her way to help us, pick us up and show us houses and the surrounding area, all with good grace and a sense of humour.
Highly recommend the Woodford Green office and Tracey.
PeterWas this review helpful? Yes
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by 'Daniel' 25/1/2012
- Branch:
- 461 High Road
- Services:
- Experience:
- Would you use the agent again? Yes
Our company has used Spencer's for the last few years, the team led by Alex has always been extremely professional and willing to cater our needs as landlord of our properties.
Russell and Richa are two members of staff who I have dealt with a lot and have an excellent attitude towards their work.
I would definitely recommend Spencer's to any Landlords.Was this review helpful? Yes
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by 'EmmaMc' 25/1/2012
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Spencers Property Services for almost four years now, to find tenants and manage the tenancy for me. I have always found the staff in their office and at Glenmead, the organisation who manages the day-to-day tenancy management, helpful, polite and responsive. Whenever I have a problem or query it is dealt with quickly and efficiently. The first tenants they found for me stayed for almost four years and were reliable and they have just found a second set of tenants for me who will hopefully be as good. The service is not the cheapest but after a disastrous first year of letting my flat via another, cheaper agency, they are worth the extra money, to ensure reliability and most of all peace of mind.
Was this review helpful? Yes
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by 'Zml' 25/1/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Very proactive team- lots of calls and emails to arrange potential tenants to view the flat. Craig was very professional, straight talking but also had a great personality. Towards the end I did have to ask for a breakdown of all the fees which wasn't sent me. Generally the team was good and found me a tenant very quickly.
Was this review helpful? Yes
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by 'M. H. Rahman' 24/1/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Spencers Property Services have been managing my property portfolio at Ilford over the last 10 years. This is a highly professional organisation and their quality of service is second to none. Although all the members of staff are efficient and helpful in dealing with issues, I would like to mention Richa Dabycharun, Area Lettings Adminstrator for her impressive quality of work and customer care.
I have no hesitation in commending Spencers to other landlords.
Was this review helpful? Yes
, but simply listened to what we wanted and gave several options for ensuring we received great value. They are offering some really useful services at great value.
Would like to thank Russell Beckett for the help that we received from him for all my interactions with Spencers../&display=popup&link=http://www.allagents.co.uk/review/18113/&redirect_uri=http://www.allagents.co.uk/review/18113/ "Share on your Facebook Wall"){kind=logo}
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by 'Michael W @ Rowhill Mansions' 24/1/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have been with Spencers for the best part of 20 years and really believe that the whole team (Marc at lettings and Pauline, Iris and Helen etc at the management office) are extremely professional and most importantly, they make sure that they get the job done - assisting us in taking some of the stress out of being a Landlord in East London!
Was this review helpful? Yes
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by 'Ms Delighted' 24/1/2012
- Branch:
- 70 Woodgrange Road Forest Gate
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Rented a property from Ben through Spencers, he was very informative throughout the whole process from start to finish. I followed his advice an was delighted when I got a call from him to say that a property had become available in the area I had requested. He was pleasent also friendly and made himself available to answer all my pre-tenancy worries. I recently moved in and I feel Ben has gone out of his way to make sure that I was completely happy with my New Home.
Was this review helpful? Yes
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by 'John' 24/1/2012
- Branch:
- 70 Woodgrange Road Forest Gate
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have dealt with a few agents in the past but i found Ben to be very trustworthy and helpfull compared to most and definately provided a very helpfull service. Spencers property services themselves provided me with no problems to note as the whole experiance went as expected with out any hicups.
Was this review helpful? Yes
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by 'Kula' 24/1/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using Rayners and now Spencer for a number of years. I am delighted with the service they provide and the tenants they have provided to my properties. Recently Russell have been supporting and getting tenants for me and the providing the best service to me. Thanks for the excellent support
Was this review helpful? Yes
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by 'Michael A' 24/1/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I was introduced to Alex Sheeley from Spencer Property by a friend and client who already had dealings with the company. All my tenants have come from blue chip companies and the service I get is second to none. They offer a solid trustworthy, no hidden agenda service. I was informed by christine (head of maintenance) that the boiler was not working, they supplied estimate (not inflated) from a reputable technician and repaired in 48hrs. Irene Collins head of accounts is on the ball also with regard to issues I had with a water bill which was for a past tenant, she managed to have it paid by them. They treat you the way you would like to be treated and and that is why I would use them time and time again!! 100% confidence and they are now selling properties for me..........the only way is Spencer's!!
Was this review helpful? Yes
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by 'Karen Falzon' 23/1/2012
- Branch:
- 70 Woodgrange Road Forest Gate
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Rashad Cheema is my main contact at the Forest Gate office and he has let a number of properties for us over the past year or two and the service he has provided has been excellent. Rash's colleagues have also been very helpful. The overall service is very professional and the results have been excellent.
Was this review helpful? Yes
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by 'Auzma' 20/1/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very good service I was happy with the way the property viewings were carried out which lead me into being intereted
In one of the properties as the property was very well shown and explained. After I chose the property I attended the office to place an deposit on it , very good atmosphere of the office and was dealt with professional and with alot of kindness. I was very pleased with the way I was explained the procudure and how the estate agent dealt with handling my paper and ensuring that I met the landlords requirements .! Member of staff called Russell carried our the viewing and done excellent in giving accurate information about the property and helping us get all our papers together and ready to submit and risha done well in ensuring that I was happy and there was no misunderstanding between us and the landlord . Referencing was done quick and well and all the paperwork was completed..great job guys well doneWas this review helpful? Yes
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1
person found
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by 'Rhoda' 20/1/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We found Spencers to be very efficient whilst finding a new property to rent. Russell was extremely helpful and found us somewhere almost immediately. He also arranged for our current tenancy to end earlier so we could move in quicker and resolved any other issues that came up very quickly. Spencers are happy to help throughout the whole process and make it very easy at what can be a very stressful time. We will always go to them first if we need to find a property in the future.
Was this review helpful? Yes
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by 'dario' 20/1/2012
- Branch:
- 70 Woodgrange Road Forest Gate
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ben Britton was very good and help me to find a place in a very short time
Was this review helpful? Yes
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by 'Burney Group' 19/1/2012
- Branch:
- 252 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Mark and his team are professional and friendly - they do want to offer you a good service and find you good long term professional tenants. What more could you ask for ? The admin back up is very good too.
Was this review helpful? Yes
 are extremely professional and most importantly, they make sure that they get the job done - assisting us in taking some of the stress out of being a Landlord in East London!/&display=popup&link=http://www.allagents.co.uk/review/17952/&redirect_uri=http://www.allagents.co.uk/review/17952/ "Share on your Facebook Wall"){kind=logo}
 that the boiler was not working, they supplied estimate (not inflated) from a reputable technician and repaired in 48hrs. Irene Collins head of accounts is on the ball also with regard to issues I had with a water bill which was for a past tenant, she managed to have it paid by them. They treat you the way you would like to be treated and and that is why I would use them time and time again!! 100% confidence and they are now selling properties for me..........the only way is Spencer's!!/&display=popup&link=http://www.allagents.co.uk/review/17934/&redirect_uri=http://www.allagents.co.uk/review/17934/ "Share on your Facebook Wall"){kind=logo}
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by 'Richard' 18/1/2012
- Branch:
- 252 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Always receive excellent and prompt service. All the staff are knowledgeable, helpful and thoroughly professional. Never really had a problem in over 20 years!
Was this review helpful? Yes
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by 'Ricki Kumari' 18/1/2012
- Branch:
- 461 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been working with Spensors Property Services for a long time and I have to say they dont over promise and under deliver like other Estate agents. They have taken good care of my property and through this we have a very good relationship. The staff are hard working, committed, positive and helpful and I will recommend all landlords to work with Spensors if you are looking for agency who have good Management skills.
Was this review helpful? Yes
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by 'R Patel' 13/1/2012
- Branch:
- 252 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
'Spencers Property Services ' is, in my experience, an excellent letting agency. I have always found the staff to be totally trustworthy and matters are dealt with in a very professional manner. They work to minimise any problems involved in letting, while showing the necessary attention to detail when appropriate. Communications are sent in a regular and prompt manner. Mark McIlveney, the Leyton Branch Manager, is very knowledgeable about the lettings business and shows honesty and reliability. I have received an efficient service over the year and have had an excellent professional tenant as I had requested & who has agreed a further term. I would highly recommend their letting and management service.
Was this review helpful? Yes
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by 'Jeremy cox' 12/1/2012
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been impressed with the efficiency and support from Sam and his team in helping me move into the rented property but also for the move out.
Great team and very professional.
Thanks again
Jeremy
Was this review helpful? Yes
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by 'Mark and Amber' 10/1/2012
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Have used Spencers for several years now to rent an investment property in Walthamstow. Service is reasonably priced, efficient and overall Im pleased with them and will continue to use them in future years.
Was this review helpful? Yes
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by 'Suddenly S' 6/1/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The worst Agents EVER! The list of problems is long and completely unforgiving!
The problems started before we even moved in.....upon viewing we had requested that a shower tap be installed with a bracket to hold it before we signed a contract, this was written in the contract. The day we moved in, we still had the rubber shower attachment your Nanna had from the 80's. After ringing and pointing out that the updated tap had been agreed, I spoke to A who proceeded to tell me that the rubber attachment was new and that is what we had agreed. I cussed him out so badly that they quickly changed it. The kitchen ceiling was always leaking when someone used the bath/shower. The bathroom sink was constantly blocked even though a supposed plumber came round ever 2 months, but still did not manage to fix it, and then on top of it the landlord took 3 months to return out deposit, despite us leaving the property in a good clean condition.I would never use these agents again
Was this review helpful? Yes
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by 'Patsy Knight' 4/1/2012
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
In my dealings with Spencers i have found them very professional and on the ball. I have mainly dealt with Sean Hewitt who I felt gave an excellent service when I needed to let my property. He found me fantastic tenants in a couple of weeks and secured me a rental value above my expectations. Even after the deal went through I would ring Sean to ask advice regarding other matters and found he was always ready to answer any questions I had. I am now going to be selling my property and felt no hesitation in appointing Spencers to act as sole agents on my behalf. I would most definitely recommend them to anyone in the future.
Was this review helpful? Yes
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by 'franca brunetti' 22/12/2011
- Branch:
- 70 Woodgrange Road Forest Gate
- Services:
- They manage our building
- Experience:
- Would you use the agent again? Yes
The agent that dealt with my property was Rashad Cheema. I cannot praise his patience, understanding and negociating skills enough! He took time out of his own days off to dealt with my tenants, which were proving to be annoyingly unreasonable and demanding for both Landlord and Agent alike.
The tenants were demanding, more furniture, new carpets (because their feet were getting cold when walking barefoot!), the removal of existing furniture and noisy floorboards. Rashad, very patiently, expalined to them, a number of times, the basis on which the rental was agreed... the patience of a saint!!
Both he and Pauline Howes(Maintenance Dept) dealt with the outstanding rental problems, which started at the very outset of the tenancy. And through all this, they maintained a friendly and professional manner. I could not have managed without them.
They come HIGHLY COMMENDED.
Regards
Mrs. BrunettiWas this review helpful? Yes
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by 'Ray Raithatha' 22/12/2011
- Branch:
- 252 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using Spencers, Leyton Branch for the last 6 years and the service I received was excellent. Regurly they get in touch with me while the search for the suitable tenant was in progress. They are helpful, reliable, trustworthy and honest people. Mark Mcllveney, the Manager, is approachable and easy to talk to.
I believe that people working at Spencers,Leyton Branch, are asset to the company and I would give 10 out of 10 marks to them. Well done and good luck for the future.
Was this review helpful? Yes
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by 'Nicholas Reid' 20/12/2011
- Branch:
- 471 Bethnal Green Road Bethnal Green
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Our agent Adam Ward did a terrific job of finding tenants and managed the entire process of getting them into the flat in a very professional way. Very highly recommended.
Was this review helpful? Yes
, the removal of existing furniture and noisy floorboards. Rashad, very patiently, expalined to them, a number of times, the basis on which the rental was agreed... the patience of a saint!!
Both he and Pauline Howes(Maintenance Dept) dealt with the outstanding rental problems, which started at the very outset of the tenancy. And through all this, they maintained a friendly and professional manner. I could not have managed without them.
They come HIGHLY COMMENDED.
Regards
Mrs. Brunetti/&display=popup&link=http://www.allagents.co.uk/review/16801/&redirect_uri=http://www.allagents.co.uk/review/16801/ "Share on your Facebook Wall"){kind=logo}
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by 'Andy Winter' 12/12/2011
- Branch:
- 70 Woodgrange Road Forest Gate
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Rash at Forest Gate has successfully found us two properties now and he really knows what peoples different needs are, we have always had a very good service and will always go back to Rash at Forest Gate if we ever find we need to move again or if we ever consider buying a property in the future.
Was this review helpful? Yes
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by 'Bill' 12/12/2011
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I was recommended to contact Spencers as I knew they looked after other rentals in this development and as a new landlord I have found the process very easy, Great communication from Sean Hewitt at every stage of the process, with replies to e-mails and requests dealt with promptly. The property was tenanted from the day after I completed on the purchase and Spencer’s wasted no time in getting a suitable tenant.
My mother has a rental property in the same block which she rents through Sean at Spencer’s and is now three months into to her rental with no problems at all – we are both very happy and would recommend Spencer’s
Was this review helpful? Yes
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by 'robert' 10/12/2011
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I use mainly Leyton office And Head office. All the staff are efficient, obliging and professional in their dealings.
They find good tenants and care that my properties are tenanted and that i am achieving the best rents possibleWas this review helpful? Yes
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by 'KR' 7/12/2011
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I am extremely happy with the service I received from Spencers Property Services. I dealt with Alex Sheeley who was very helpful and within a couple of days three prospective tenants had viewed my property; it was rented within a week to tenants who had been checked and verified. Their charges were reasonable and they were able to advise me on a number of matters to do with the property and rental in general; I never felt that I paid for anything that I could have done myself. I would not hesitate to recommend them.
Was this review helpful? Yes
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by 'jremzi' 6/12/2011
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
my experience of spencers walthamstow branch, was professional ,efficient and courteous, sean and his team managed to find tenants quickly and secure a decent monthly rental , in the tough time after jan 2011.
i would definately recommend spencers as first port of call if you are letting your property.Was this review helpful? Yes
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by 'Mr TJ' 6/12/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The service I received from the agent (Rashid Cheema/0 was first class and very professional. in fact I had some issues with the tennat when they first moved in and rashid smoothed over everything and ensured the transition to Glenmead was as seemless as possible. 3 months on Rashid still calls me out of courtesy to see if all is still well.
Very good
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by 'sachin' 6/12/2011
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I recently availed the services of Spencers Property, Ilford for getting a new apartment on rent. The team managed by Mr Alex is extremely professional and courteous.
I am extremely thankful to Russel for providing me property options suiting my needs and communicating proactively at all times.Special thanks to Richa Dabycharun for helping me to carry out paper works in smooth and timely manner, giving all the necessary support and guidance to ensure i understand the legal bit.
Was this review helpful? Yes
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by 'Happy tenant' 6/12/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ben Britton was very helpful in securing a property. He is very honest about the property and flexible to arrange viewings around our busy schedules. He is always available for questions and gets back to us with answers as soon as possible. He is knowlegable about the area we are renting in. I would recommend him to other tenants to find you the perfect place.
Was this review helpful? Yes
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1
person found
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by 'Abhi..' 4/12/2011
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Having contacted several agents in ilford over the past few weeks, I found spencers properties at Cranbrook Road, & met there with Mr,Alex. The service I received from spencer's staff was excelent.They didn't attempt to give us the normal agent patter, but simply listened to what I wanted and gave several options for ensuring I received great value.
When it came to completing the documents, They were well laid out and clear. They genuinely wanted to ensure that I was happy with everything. So by this time, With the services I received from Spencers are very satisfatory. I will keep posting my feedbacks for future services from spencers..
I guess i'm trying to say i would recommend Spencers to anyone.
Was this review helpful? Yes
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1
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by 'A Berndt' 2/12/2011
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used Spencers Property Services for years and find them a very good agent. I deal especially with Alex Sheeley who is excellent, very good at finding tenants and if there are are any issues he makes sure that they are sorted out quickly and efficiently. It is a pleasure working with Alex.
Was this review helpful? Yes
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by 'Richard Pearlman' 2/12/2011
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have only good things to say about Spencers Property Serrvices. I have dealt with several of their offices and always find them to be helpful, efficient and attentive to a landlord's requirements.
My most recent dealings have been with Alex Sheeley at their Ilford office. Alex is extremely efficient and provides a first rate service at all times.
I would thoroughly recommend them.
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by 'Joseph' 1/12/2011
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Spencers Property Services has provided us an excellent lettings service, they are very proffesional and efficiant in all our delaings with them to date. I would like to mention Alex who has been great to deal with, along with the Admin run by Richa.
Was this review helpful? Yes
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by 'Martina Devlin' 30/11/2011
- Branch:
- 471 Bethnal Green Road Bethnal Green
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I was extremely impressed by the efficiency and courtesy of all the staff I dealt with at the Bethnal Green branch. In particular, I would like to single out Adam Ward who was always a pleasure to deal with, in addition to doing his job very well.
Jason Mamasian was also quick to deal with queries and unflaggingly pleasant. Both staff members reflected well on Spencers Property Services. Based on my interaction with them, I will definitely be a repeat customer.Was this review helpful? Yes
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by 'LA' 30/11/2011
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The service provided by SAM was exceptional. Easy and straight forward process, will highly recommend them.
Was this review helpful? Yes
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by 'Mrs Middleditch' 20/11/2011
- Branch:
- 461 High Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
During all my association with various staff members at Spencers Property Services,both as a landlord and a seller, I was treated with courtesy and respect.All the staff were friendly and readily available when I needed to speak to them.They were extremely efficient and knowledgeable about all aspects of the property market.
I would definitely recommend Spencers to all my family and friends.Was this review helpful? Yes
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by 'Ann Robins' 18/11/2011
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Spencers have managed my property for more than 10 years and throughout this time their service has been professional, reliable, friendly and well informed. Reliability is especially important to me because Im not based in the UK and I have found that in 10yrs my property still looks as if I had been living there myself. Spencers has consistently identified suitable tenants and in 10yrs, my property has only been empty for one month. Thanks to Spencers - my house has been in your hands and you've been excellent!
Was this review helpful? Yes
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by 'G Mitchell' 15/11/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Extremely happy with Spencers Woodford Green office, I would highly recommend them and i will be using them to sell my property in the future. They sold my house in a hard market and was professional and helpful at all times. I was abroad most of the time and they took care of the whole sale for me, whilst keeping me updated, even with my own solicitors progress. Made my selling experience stress free. 5* Agent !!!
Was this review helpful? Yes
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by 'Mr & Mrs Ruffles' 13/11/2011
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Hi I thought I should congratulate your team who were great in finding me a tenant as quick as they did.The approach was nothing but curtious and proffesional ,once I had seen your applicants and decided on which tenant suited me your agent arranged for my wife and I to meet them once again so we could chat which finally made our mind up.We will defently use your company in the future and will reccomend Spencers to our friends.
Was this review helpful? Yes
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by 'Lisa' 12/11/2011
- Branch:
- 461 High Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I had my property on the market for sale 4 weeks before I went to Spencers in Woodford, and only wish that they were my first point of call when I decided to sell my house.
They were a breath of fresh of air after my previous agent and would recommend them to anyone who is serious about selling their property. They were honest with the valuation and were able to back it up with evidence, and kept me updated on all viewings with the feedback (good or bad); and as a result I happily accepted a good offer within 10 days of their marketing. I can't thank Jay and Claire enough for their efforts and will definitely be using them again in the future!!Was this review helpful? Yes
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by 'Natalie' 12/11/2011
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Thank you to Saul and Spencers for all of your help! I will definitely be back when I'm looking to buy a place!
nat xWas this review helpful? Yes
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by 'Richard' 11/11/2011
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
After a bad experience letting my property through another estate agent on Hoe Street I have been very impressed with Spencers. After inviting a number of estate agents to let the property I chose Spencers because they were completely different to the stereotyped estate agents which line Hoe Street. They are honest, polite, professional, always answer your calls and will go the extra mile to help make life easier for you. I cannot speak for other branches of Spencers but would certainly have no hesitation in recommending Spencers on Hoe Street to anyone wishing to let their property in Walthamstow - Oh an they also managed to get great tenants who take care of the place and pay their rent every month on time!
Was this review helpful? Yes
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by 'John Hudson' 11/11/2011
- Branch:
- 461 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Had my prop on with a couple of the 'select' local agents and they couldn't have been more different. One felt a bit tired and i was left wondering whether they were marketing or not and the other was constantly updating me with any offers they had received etc. which was Spencers. Their tenants are moving in next week!
Was this review helpful? Yes
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by 'Alex' 11/11/2011
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
After being let down by other agents twice!! A friend recommended spencers so i called the walthamstow branch and they happily arranged some viewings for me and within a week i had secured a property! A breath of fresh air, Highly recommended! Thanks to all the team for your help, Alex.
Was this review helpful? Yes
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by 'Brendan' 10/11/2011
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The Walthamstow branch let my property in Walthamstow village within 24 hours, they also achieved a fantastic rent, throughout the whole transaction I found Sean and his team to be utterly professional, nothing seemed to be too much trouble for them. Would use their services again
Was this review helpful? Yes
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by 'Max' 10/11/2011
- Branch:
- 461 High Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I first delt with Tracey at the Woodford the office who was a breath of fresh air being very proactive in helping me find a suitable property. Throughout the moving in process I was kept upto date and handled in a profesional manner. This process is usually seen as stressful and was anything but. I would defentley use them again.
Was this review helpful? Yes
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by 'NatLLLL' 10/11/2011
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have had an excellent first class service from Spencers Walthamstow. We were new to the area and were quite sepcific with what we wanted. We found a lovely flat and a really happy. Spencers were always available, reliable and thinking about their customers needs. We have recommended Spencers to friends and would most definitly use them in the future.
Was this review helpful? Yes
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by 'Miss Meriam R.' 10/11/2011
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I recently moved in the Walthamstow area.
I selected Spencers as my letting agency, and I am really happy I have made this choice.
They have been extremely patient and always responded to my requests with an efficient manner.
Everything went well since I met them the first time when I was looking for a one bedroom flat,
I recall calling them on a Monday and on the next day they organised me a viewing.
After that everything went to plan ,I paid the deposit signed the contract etc.. they made the all process simple.
Spencers is a letting agency you can recommend to friends and colleagues.Spencers is a letting agency you can recommend to friends and colleagues.
My agent Sam is always on call if I need any help, if I’ll drop him an email I am sure I will get an answer in the next hour or so
Thanks Sam !Was this review helpful? Yes
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by 'Miss Wright' 10/11/2011
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I wouldn't usually write a review but I wanted to mention that I received an exceptionally good service from this agent, in particular Sam Hall who was the negotiator that found me the perfect tenants. They were very professional from start to finish and got me asking price on my property with 2 days of my property being on the market. Highly recommended and will use them time and time again.
Was this review helpful? Yes
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by 'Maxwell' 10/11/2011
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I recently used the Walthamstow branch to let my property in Lloyd Park they secured a professional tenant very quickly at the asking rent.
They also provided an exceptional level of customer service would highly recommend you use this agent. Look toward to doing business with them again in the future
Was this review helpful? Yes
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by 'Arthur' 10/11/2011
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have recently moved in to a property I rented through Spencers Walthamstow branch. I was very pleased with the service I received; it was very smooth from start to finish. I would recommend them to friends and would use them again. GOOD WORK
Was this review helpful? Yes
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by 'Catherine' 27/9/2011
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I'm not sure about all of the negative feedback but I've recently rented through Spencers in Walthamstow and didn't have any problems. I have found them very helpfull and would probably use them again.
Catherine
Was this review helpful? Yes
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by 'Chris' 26/6/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Paid a holding deposit then it took 4 weeks for spencers to finally produce a contract which turned out to be a 12 month rather than 6 month contract, however at that point it was far too late to get it fixed effectively tying me into the 12 months.
Contract is almost entirely composed of terms that the office of fair trading have used as exampled of unfair contract terms, including a one sided break clause for the landlord.
As far as the property is concerned any problems are ignored repeated calls and letters get promises of action but nothing happens, to the point where we are now contacting the councils enviromental health department to fix issues with a leaking soil pipe that spencers/glenmead have determined is not a problem.Was this review helpful? Yes
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1
person found
this helpful.
by 'micheal' 28/4/2011
- Branch:
- 471 Bethnal Green Road Bethnal Green
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I would NOT under any circumstances recommend these agents in Bethnal Green. I will not bore you with the issues I have, as we will be here all day. The branch manager is very relaxed, doesn't want to help anybody. He is rude, doesn't return calls and hides behind his staff members whenever a problem arises. Very appalling service especially for us landlords that have to pay them commission to sit behind a desk and hide behind a phone.
Was this review helpful? Yes
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by 'Foxy' 19/2/2011
- Branch:
- 70 Woodgrange Road Forest Gate
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
When putting my flat on the market, I arranged for Spencers to come & do a valuation (along with some other local agents). They did not turn up at the agreed time & never called to apologise or reschedule. Needless to say I did not market my flat through them.
A few weeks later and I am viewing potential properties for purchase. I agree to meet one of their agents at a local property they have on the market. I wait in the rain for 10 minutes after the agreed meeting time before calling the office, to be told that the agent is not meeting me at the property as the current tenants are in so... (read more)
Was this review helpful? Yes
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by 'OneBedHunter' 3/2/2011
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
With any agent, different people work in different branches, so there may always be some variation in standards of professionalism.
Walked in there and spoke to a well-built but rather dismissive guy. Said he would take down my details and call me "if something comes up". That must be the most overused cheesy one-liner in any letting agent's bag of catchphrases.
Funnily enough, this guy failed to note:
1. Where I'm looking.
2. My price range
3. Furnishing requirements.
4. Specifics like what type of heating, whether I'd like double glazing.
5. When I'd like to move in to a... (read more)Was this review helpful? Yes
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by 'james manns' 10/12/2010
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I found the perfect flat through spencers, the staff were helpful and so are the their management dept. They did charge a bit but I would say well worth the money!
Was this review helpful? Yes
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by 'manic' 27/11/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Expensive and incompetent, basic errors in contracts (like spelling names correctly and filling in all the details). Post signing they seem unable to manage repairs minor or otherwise. One to avoid the worst service I've ever had.
Was this review helpful? Yes
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by 'Billy' 24/7/2010
- Branch:
- 471 Bethnal Green Road Bethnal Green
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
They have no idea what they doing, very bad service.
Was this review helpful? Yes
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by 'CM' 18/6/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have dealt with agents for many years. I found the team at Spencers City Office to be very proactive and extremely competent, offering an exemplary service compared to all the others. We would happily continue to offer them our properties and recommend them to others.
Was this review helpful? Yes
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by 'ExSPENSive' 5/6/2010
- Branch:
- 70 Woodgrange Road Forest Gate
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Epic fail. Fees are astronomical. Had so much trouble with the agents, some of my housemates were from Europe (ie, not English as first language), and did not understand all the terms, when we asked, the agents treated us like scum. When the contract ran out after 12 months, and we asked to have 2 new people on the new contract when others moved out, they acted as if it was a massive inconvenience to them.
We also requested to speak to the landlady, as we wanted to paint some of the flaking walls, after about 5 premium number phone calls going in circles with Glenmead , we were told that they cannot give her number out, but were not willing to contact her on our behalf.
Then by chance, the neighbours gave us the landlady's number anyway, and we dealt with her directly, and she was more than willing to pay for paint if we painted the walls ourselves.
They also left a massive 'For Rent' sign in our front yard and my one house mate was verbally told we were not allowed to remove it as it was their property, and removing it would be destruction of their property.
Was this review helpful? Yes
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by 'grey' 1/12/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
]]
crafty lot and as for the manager,very rude and arrogant.
They get you and the tenant to sign an agreement for a year, get the landlord to pay up front for the fees, then surprise surprise, after 6 months, the tennent wants to move out, it appares that this was the tennants intention in the 1st place and spencers are aware that the tennent only wants 6 months but purposely fail to pass that information to the landlord. they say if you stick with them then you can transfere that money onto the new agreement. they were doing this nonsense to me for years then i just left. they also tell... (read more)Was this review helpful? Yes
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by 'London boy' 13/9/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
There fees are very big for a start. They're very nice in the first instance, but once I signed the contract they became the most useless bunch of timewasters I've ever come accross. The main issue I had is the repair company which trades under the name glenmead. They pretty much refuse to fix anything thats not a white good. eg, Fridge, cooker etc. They say they'll do it and nothing ever happens.
Was this review helpful? Yes
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by 'gman' 14/1/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Their fees are the highest I have ever come across and total to almost
Was this review helpful? Yes
; and as a result I happily accepted a good offer within 10 days of their marketing. I can't thank Jay and Claire enough for their efforts and will definitely be using them again in the future!!/&display=popup&link=http://www.allagents.co.uk/review/15233/&redirect_uri=http://www.allagents.co.uk/review/15233/ "Share on your Facebook Wall"){kind=logo}
. They did not turn up at the agreed time & never called to apologise or reschedule. Needless to say I did not market my flat through them.
A few weeks later and I am viewing potential properties for purchase. I agree to meet one of their agents at a local property they have on the market. I wait in the rain for 10 minutes after the agreed meeting time before calling the office, to be told that the agent is not meeting me at the property as the current tenants are in so they can show me around.
My expressed surprise at this, given that usual practice for an agent being paid to sell a flat is for the agent to actually show prospective buyers round, (not to mention the safety aspect: as a single female I was not very happy about looking round a house totally unaccompanied) met with the offer to give him a ring back if there were any problems. Gee thanks so much for putting yourself out.
I looked round the property (whilst the tenant sat in his pants eating breakfast) - which is a dump and totally overpriced.
Seems like Spencers are mostly happy to sit in their office and answer the phone, then wait for their commission. Awful service and I will never be using them again./&display=popup&link=http://www.allagents.co.uk/review/8671/&redirect_uri=http://www.allagents.co.uk/review/8671/ "Share on your Facebook Wall"){kind=logo}
. Post signing they seem unable to manage repairs minor or otherwise. One to avoid the worst service I've ever had./&display=popup&link=http://www.allagents.co.uk/review/7583/&redirect_uri=http://www.allagents.co.uk/review/7583/ "Share on your Facebook Wall"){kind=logo}
, and did not understand all the terms, when we asked, the agents treated us like scum. When the contract ran out after 12 months, and we asked to have 2 new people on the new contract when others moved out, they acted as if it was a massive inconvenience to them.
We also requested to speak to the landlady, as we wanted to paint some of the flaking walls, after about 5 premium number phone calls going in circles with Glenmead , we were told that they cannot give her number out, but were not willing to contact her on our behalf.
Then by chance, the neighbours gave us the landlady's number anyway, and we dealt with her directly, and she was more than willing to pay for paint if we painted the walls ourselves.
They also left a massive 'For Rent' sign in our front yard and my one house mate was verbally told we were not allowed to remove it as it was their property, and removing it would be destruction of their property./&display=popup&link=http://www.allagents.co.uk/review/5282/&redirect_uri=http://www.allagents.co.uk/review/5282/ "Share on your Facebook Wall"){kind=logo}
Agent Details for Spencers Property Services
Select a branch to go to view details of that specific branch
-
- 461 High Road, Woodford Green, IG8 0XE
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Ilford - 211 Cranbrook Road, Redbridge, IG1 4TD
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London - 169 Hoe Street, Walthamstow, E17 3AL
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London - 252 High Road, Leyton, E10 5PW
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London - 70 Woodgrange Road
Forest Gate, Newham, E7 OEN
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London - 471 Bethnal Green Road
Bethnal Green, Tower Hamlets, E2 9QH
Review Statistics for Spencers Property Services
Review Summary
- Total Reviews:
- 83
- Total Ratings:
- 83
- First Review :
- 14/01/2009
- Latest Review:
- 10/02/2012
Overall Review Performance
- Recommend :
- 72
- Disapprove :
- 11
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:39 | Recommend:28 | Recommend:3 | Recommend:0 |
| Disapprove:3 | Disapprove:6 | Disapprove:0 | Disapprove:0 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:1 | Disapprove:1 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:1 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
Staff Members
Select a branch to see more details
-
- 461 High Road, Woodford Green, IG8 0XE
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Ilford - 211 Cranbrook Road, Redbridge, IG1 4TD
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London - 169 Hoe Street, Walthamstow, E17 3AL
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London - 252 High Road, Leyton, E10 5PW
-
London - 70 Woodgrange Road
Forest Gate, Newham, E7 OEN
-
London - 471 Bethnal Green Road
Bethnal Green, Tower Hamlets, E2 9QH
Agent Fees
Please check back soon for this feature.
Complaints Procedure
Please check back soon for this feature.
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