Spencers Property Services
based on 125 ratings. This website contains 125 user reviews of Spencers Property Services.
Agent Information
Spencers Property Services
Generally acknowleged as one of the largest ARLA registered letting and management agent in East London and Essex, Spencers Property Services were established in 1992.
Offices / Branches
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Customer Reviews (Page 1 of 5)
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by 'Mr alexnader adejumo' 27/5/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Me and my mother are very impressed with the service we received from Tracey Ramsey from Spencers Property Woodford Green branch, she was extremely helpful with every stage of the letting process and gave us a lot of useful information about the properly and paperwork we needed and returned all phone calls she was great, i will always recommend Spencers Property for their services because of Tracey Ramsey.
Was this review helpful? Yes
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by 'H Lowther' 25/5/2012
- Branch:
- 70 Woodgrange Road Forest Gate
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Ben has been friendly, fast to repsond and has gone out of his way to assist us, not just in our search but after we had moved in also, any queries or requests we had were dealt with quickly and efficiently.
Was this review helpful? Yes
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by 'Mahesh D' 24/5/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Richa Dabycharun
- Staff Member
- Alex Sheeley
- Experience:
- Would you use the agent again? Yes
I was urgently looking for a property when ended up contacting Spencers. Richa Dabycharun from Spencer was very helpful in understanding my needs and was transparent in her dealings. She offered me correct advise and went an extra mile to adjust the dates of paperwork inspite of being very busy. Overall my experience has been Excellent with Spencers and I look forward to a great relationship during my tenancy period.
Was this review helpful? Yes
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by 'Mr. L' 24/5/2012
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Sean found a tenant for my property even before completion. The rent was good for a studio flat. When the tenant moved out, he managed to find another tenant quickly, hence reducing the down time. Overall, we are satisfied with the service provided by Sean and his team.
Was this review helpful? Yes
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by 'deborah' 23/5/2012
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
i cannot praise sean hewitt and sam hall enough. i am a landlord and my property is in london but i do not live near london anymore. sean organised everything for me and all i had to do was pay.
this was a tremendous help as it saved me numerous visits back and forth to organise things.
sean organised gas and electric certs, epc cert, he even got new carpets laid and purchased furniture for me.
also the property was let within 1 week of being available.
any problems were sorted out quickly and efficiently and my phone call were always dealt with and if sean was unavailble then i would speak to sam who would pass on my messages or if they were both out i would always get a phone call on their return.
i would recommend their services to anyone in the area who is letting out a property and would like to say a big thanks you to sean and sam for all their help.Was this review helpful? Yes
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by 'Kevin Shepherd' 23/5/2012
- Branch:
- 461 High Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Tracey Ramsay
- Experience:
- Would you use the agent again? Yes
This was my first time as a tenant and wasn't sure how everything worked, but i was pleasantly surprised by the efficiency and the management process that Tracey supplied for me - everything was in place quickly and i managed to move in quicker than I anticipated. Spencer as a letting agency is fast and efficient and I would defiantly use them again.
Ask for Tracey if you need any help, She's fantastic!....Was this review helpful? Yes
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by 'Stayko' 18/5/2012
- Branch:
- 461 High Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Tracey ramsay
- Experience:
- Would you use the agent again? Yes
Tracey was very helpful & very pro-active,took the time to help us always.
Was this review helpful? Yes
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1
person found
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by 'Don' 16/5/2012
- Branch:
- 252 High Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Marc Mcilveney
- Staff Member
- Amy Calvart
- Experience:
- Would you use the agent again? Yes
New to the property game I was very pleased with the level of service received by Marc Mcilveney, Mark Siviell and Amy Calvart at Spencer’s Leyton Branch. The aim was to approach 3 estate agents in the area in order to find a suitable tenant for my property. After speaking to Mark Mcilveney (Manager) there was really no need to go anywhere else. Mark demonstrates true professionalism, he is knowledgeable, supportive and most of all very honest. These qualities are noticeable with all staff at the Leyton branch; they all exercise a constructive business ethos.
I would definitely recommend Spencer’s Leyton branch to any new landlord/land lady.Was this review helpful? Yes
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1
person found
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by 'Dee' 14/5/2012
- Branch:
- 252 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
As a first time landlord I was quite dubious about renting my home to a tenant. The plan was to contact 3 estate agencies in order to make a formed decision. Spencers Property – Leyton Branch was the first agency and the last that I approached. I can honestly say I’ve found the whole process was made so much easier by dealing with people who are professional, honest, friendly and very helpful. Mark Mcllveney was particularly patient and supportive throughout this process, he provides and honest and proactive approach demonstrating knowledge and practical advice that gave me confidence to place my property with the Leyton team. I was kept up to date at all times and I found that the ethics of the whole team was helpful, professional and proactive. I would choose them again and would recommend to anyone who wants a high level of professionalism with a friendly approach. Therefore I would just like to say thank you to Mark, Mark and Amy.
D. Gordon
Was this review helpful? Yes
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1
person found
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by 'M Grell' 11/5/2012
- Branch:
- 252 High Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Amy Calvart
- Staff Member
- Marc Mcilveney
- Experience:
- Would you use the agent again? Yes
I was very impressed with the service I received from Spencers Property Services. They were extremely professional and at every stage of the lettings process I was given lots of useful information and had everything explained to me properly. I was pleased to receive all the correct paperwork and documentation pertaining to the tenancy. I would recommend Spencers Property Services to any potential or existing tenants seeking new accommodation.
Was this review helpful? Yes
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by 'Alice Day' 9/5/2012
- Branch:
- 70 Woodgrange Road Forest Gate
- Services:
- Lettings (as a Tenant)
- Staff Member
- Ben Britton
- Experience:
- Would you use the agent again? Yes
Found Ben to be approachable, intelligent, helpful and worked around the clock for us when looking to rent. Would highly recommend him to anyone looking to rent or buy property in London.
Was this review helpful? Yes
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by 'asinlondon' 8/5/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Russell Beckett
- Experience:
- Would you use the agent again? Yes
My experience with Spencers Property was overall very good. Russell Beckett was prompt and very helpful with all the requestes. Richa in administration was also very nice. Good agency to deal with.
Was this review helpful? Yes
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by 'A. Brown' 1/5/2012
- Branch:
- 461 High Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Tracey Ramsay
- Staff Member
- Richard Kelly
- Experience:
- Would you use the agent again? Yes
I am writing this with nothing but praise for the staff at the Woodford Green branch.
My main point of contact was Tracey Ramsey, she is lovely so kind, helpful, friendly and professional, always ready to answer any questions and give advise if needed. I would not hesitate to recommend her to anyone looking for property.
Richard Kelly went through my Tenancy and all paperwork with me on the day I collected the keys, he explained everything properly and answered any questions I had without making me feel rushed at all.
I would not hesitate to use Spencers again in the future if the need arises.
Thank you all.Was this review helpful? Yes
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by 'Barbara' 1/5/2012
- Branch:
- 461 High Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I could not be more grateful to Jay Williams for the way he has dealt with our sale. I have had dealings with other Estate Agents in recent years and felt more than a little trepidation at having to repeat the experience when selling my mother's home after she passed away last year. However I need not have worried as Jay has been absolutely wonderful in his handling of the sale. He has been professional, yet thoughtful and understanding throughout. He has updated me regularly and has liased with the solicitors on my behalf, taking much of the anxiety out of the process for me. I most certainly have never experienced service like this during any of my three house moves and am sad that not all Estate Agents are as customer friendly as Spencers.
Other members of staff at Woodford have been very polite and helpful at all times and I would highly recommend Spencers to anyone.Was this review helpful? Yes
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by 'Nimmi' 29/4/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I am in the process of finding a property to rent; I have being in contacts with Russell Beckett from Spencer, who is very supportive professional and always being nice to me, I feel very easy to talk with him openly since he always understand my situation and wanted to give us best solution and always present me the best case scenario. It's being great to contact with very helpful person like him. I could say I am getting excellent service from him.
Was this review helpful? Yes
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1
person found
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by 'jonathan hooker castleguard' 24/4/2012
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- sean hewitt
- Experience:
- Would you use the agent again? Yes
I have dealt with spencers as a company for at least 10 years as a landlord and purchasing and selling properties through most offices. They certainly are market leaders in their field and always give a professional and efficient service.
I thoroughly recommend them.Was this review helpful? Yes
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1
person found
this helpful.
by 'A&M Properties' 19/4/2012
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
As a business we have used the services of Spencers for a number of years and have always found both the branch and management parts of the firm to be extremely good. We have recently let a property via the Walthamstow office and found the team onsite to be highly professional and extremely helpful. Sam Hall was only too happy to answer queries and action our instructions. A good job well done.
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by 'Nathan' 19/4/2012
- Branch:
- 252 High Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Siviell
- Staff Member
- Amy Calvart
- Experience:
- Would you use the agent again? Yes
I have been very impressed with the Spencers Leyton office. The renting process was dealt with smoothly and with great ease.
Mark Sivell was professional, friendly and kept me informed at all times. As a previous reviewer has said, he was very honest and I felt like he had my best interests at heart when arranging viewings. He was not, like some agents can be, pushy and did not give me the hard sell at all - allowing me to make my own mind up, which was a refreshing experience.
Amy Calvert, who dealt with the administration side, was also professional and friendly with quick responses to my questions and queries.
I would highly recommend Spencers - they have been one of the best estate agents in London I have used.
Was this review helpful? Yes
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by 'Janice Mason' 1/4/2012
- Branch:
- 169 Hoe Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Spencers helped me to sell my late mothers house. All was going well, haveing secured a buyer in December 2011, until 8/1/2012 when eastern European squatters broke into the property. they were finally removed on the 22/2/12. The property was sold on the 22/3/2012. During this time they were extremely supportive, especially Sam, and ensured that I retained my buyer.
I would recommend this branch of Spencers to anyone who is looking to selll in the Walthamstow area as they are highly supportive and are very professional. Thank you Sam for everything.Was this review helpful? Yes
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by 'Tahara' 30/3/2012
- Branch:
- 70 Woodgrange Road Forest Gate
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have rented a property via Spencer’s; Ben Britton was my main contact and Rashad Cheema was my second. Both gentlemen were very friendly and have been great in terms of providing me with the right information. Ben has been very helpful and provided excellent customer service. He kept me up to date on the property I was going to move into as the property was going through refurbishment. The move took longer than expected. However, the wait was worthwhile, as the property I have moved into is in good condition. I will recommend spencer’s in forest gate for renting purpose to anyone.
Was this review helpful? Yes
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by 'Ajit Kumar R' 30/3/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Russell Beckett
- Experience:
- Would you use the agent again? Yes
I moved into London a couple of months ago & was looking for an apartment to move in within 2 weeks, I went to Spencersoffice in Ilford & specified my detailed requirement to Russell Beckett, he understood my requirement well & showed me almost an exact apartment I was looking for & at the right time!!!
My interactions with Russell Beckett has been smooth & quite professional. He also went a little out of the way to help me find a nice apartment which I liked the most. I had been to many letting agencies before approaching Spencers, but I shall recommend Spencer's letting to my friends as the agents have given me the right picture about the property, quite helpful & always approachable. I have already shared Russell's office number to one of my friend who is also looking for an apartment. Cheers!
Was this review helpful? Yes
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by 'Dave S' 29/3/2012
- Branch:
- 461 High Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have used spencers quite a few times in the past, to rent out my properties. The agent Tracey in Lettings is a 'marvel', polite, exceptional with tenants and landlords/landladys, never having to go back on her word. She is a credit to her company. I have recommended her to several of my friends and work collegues, who I know have used her to rent out their properties, with ease.
I would suggest that every company has a Tracey on board, it would definately change the estate agent image.Was this review helpful? Yes
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1
person found
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by 'Mr L Shaw' 28/3/2012
- Branch:
- 169 Hoe Street
- Services:
- Lettings (as a Landlord)
- Staff Member
- Sean Hewitt
- Staff Member
- Sam Hall
- Experience:
- Would you use the agent again? Yes
I have used Spencers to let my property for the last 5 years. I have always found them to be helpful, hard working and professional in all their dealings. They look after their clients and seek to foster a long term relationship as opposed to just securing a one off deal. In particular Sean Hewitt has been very helpful in recently guiding us through a tricky eviction process via the excellent Homelet rent guarantee scheme they run. Sam Hall also deserves praise for his friendly and professional manner. The feedback from my tenants is also that the agents from Spencers stand out from the many other local firms. A thoroughly good branch which I am happy to recommend.
Was this review helpful? Yes
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by 'Jacqui' 23/3/2012
- Branch:
- 252 High Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I found my property through Spencers Leyton branch and found them very helpful from the offset. Mark Sivell who we viewed the property with was polite and helpful without pressurising. He kindly picked us up when we were running late for our appointment and dropped us off afterwards.
I felt he had our best interests at heart when viewing the property and therefore made me feel more at ease to think about the decision and what was right for us. All the communication once we had decided to take the property was clear and consise.Both myself and housemate are very busy in our jobs and felt that they were adjustable and provided as much information to make it easy for us to complete paperwork,bond etc
Overall I would say Mark has been the best estate agent I have every come accross and would definetly look to Spencers again if I was in the moving process.Was this review helpful? Yes
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by 'Elina' 20/3/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was happy with the friendly service I received from Ilford Spencers. Russel was professional & willing to go the extra mile to show me the property I ended up taking and drop me off to my viewing (even if it was from another agengy). The whole process was turned around very quickly and I moved in 5 days after viewing the flat! The only downside was the poor communication re my credit check and the actual moving in date. I found out the date only a day before moving in and had to phone myself to receive the information.
Was this review helpful? Yes
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by 'Ingrid' 18/3/2012
- Branch:
- 252 High Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Amy Calvart
- Experience:
- Would you use the agent again? Yes
I found Mark very professional and honest. He was able to answer all our questions at the viewing and didn’t want to push us into taking the property (which some agents tend to do). I think he’s got a great understanding of the market and what tenants look for. Dealing with the agency was very smooth and the entire Spencers team was very supportive throughout the process. Amy was also brilliant in sorting out the paperwork in a timely and efficient manner.
Was this review helpful? Yes
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person found
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by 'Andrea Megyerine Nagy' 18/3/2012
- Branch:
- 252 High Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Siviell
- Experience:
- Would you use the agent again? Yes
Mark was very supportive throughout the whole process of our finding the right property. He showed it to my husband first and then was available to show it to myself as well. We also managed to arrange a second viewing and Mark was well prepared with a tape measure in order to be able to assist us. :)
Aimee immediately made a phone call straight to the landlord if we had any questions. She is really efficient in her work as an assistant.
Thank you for your support.Was this review helpful? Yes
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by 'Pete McCarthy' 15/3/2012
- Branch:
- 211 Cranbrook Road
- Services:
- Lettings (as a Landlord)
- Staff Member
- Alex Sheeley
- Experience:
- Would you use the agent again? Yes
We used Spencers to find a tenant, credit check and reference them and write a contract. I dealt with Alex and found him to be very professional and knowledgeable. He gave very good advice and made the whole process run very smoothly. I would have no hesitation in using Spencers again and I hope to do so in the not to distant future.
Was this review helpful? Yes
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by 'Rafal' 9/3/2012
- Branch:
- 252 High Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Mark Siviell
- Experience:
- Would you use the agent again? Yes
We have received excellent service from Mr Mark. He helped find perfect family home also we had a really good comunication during the process of paper work and everything has been done very quick. Thanks a lot for all help
Was this review helpful? Yes
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by 'Nuri' 7/3/2012
- Branch:
- 471 Bethnal Green Road Bethnal Green
- Services:
- Lettings (as a Landlord)
- Staff Member
- adam ward
- Experience:
- Would you use the agent again? Yes
We have received excellent service from Mr. Ward at Spencers since we started renting our flat. He has always been very responsive and helpful on various issues. And most importantly, when one tenant left earlier than expected, he promptly acted and found a new tenant reducing our potential loss. I highly recommend Mr. Adam Ward and Spencers Property Services.
Was this review helpful? Yes
 there was really no need to go anywhere else. Mark demonstrates true professionalism, he is knowledgeable, supportive and most of all very honest. These qualities are noticeable with all staff at the Leyton branch; they all exercise a constructive business ethos.
I would definitely recommend Spencer’s Leyton branch to any new landlord/land lady./&display=popup&link=http://www.allagents.co.uk/review/24767/&redirect_uri=http://www.allagents.co.uk/review/24767/ "Share on your Facebook Wall"){kind=logo}
. The whole process was turned around very quickly and I moved in 5 days after viewing the flat! The only downside was the poor communication re my credit check and the actual moving in date. I found out the date only a day before moving in and had to phone myself to receive the information./&display=popup&link=http://www.allagents.co.uk/review/21151/&redirect_uri=http://www.allagents.co.uk/review/21151/ "Share on your Facebook Wall"){kind=logo}
. I think he’s got a great understanding of the market and what tenants look for. Dealing with the agency was very smooth and the entire Spencers team was very supportive throughout the process. Amy was also brilliant in sorting out the paperwork in a timely and efficient manner./&display=popup&link=http://www.allagents.co.uk/review/21015/&redirect_uri=http://www.allagents.co.uk/review/21015/ "Share on your Facebook Wall"){kind=logo}
Aimee immediately made a phone call straight to the landlord if we had any questions. She is really efficient in her work as an assistant.
Thank you for your support./&display=popup&link=http://www.allagents.co.uk/review/21010/&redirect_uri=http://www.allagents.co.uk/review/21010/ "Share on your Facebook Wall"){kind=logo}
