SmartMove

Reviewed by BMC on 31st October 2007

Services: Sales (Prospective customer)
Property: Residential
Experience: Would you use the agent again?  No

We put our house (2 bed semi in Bournemouth) on with Smartmove almost 2 months ago and they hadn't got us any viewings at all. I personally believe they are just living off the intial fee they charge and also now by selling their franchises.

It took them 6 weeks for our house to be in the free property paper (advertiser) and then that was after calling them constantly and asking them to bring the intial date they suggested forward.

After 4 weeks we also put our house on with Enfields (fairly new in Bournemouth) and they have gotten us 9 viewings so far.

I would avoid Smartmove at all costs. I guess this is one situation where you get what you pay for!

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Reviewed by ScottyT on 23rd October 2007

Services: Sales (as a Vendor)
Property: Residential
Experience: Would you use the agent again?  No

I sold my flat via Smartmove. However, I am convinced it was more through luck than any of their skill. They only got us 2 viewings in several weeks, and luckily one of them bought it.

Throughout the process we had to chase them and chase them to get them to do anything. Even after we sold, all chasing and harrying to move the chain along was done either by ourselves, or the estate agents we were buying through (Palmer Snell). This experience with Palmer Snell has opened our eyes, made us realise that all estate agents are not the same!

In my opinion Smartmove are to be avoided.

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