Sarah Mains Residential

Reviewed by Landlady on 29th January 2008

Services: Lettings (as a Landlord)
Property: Residential
Experience: Would you use the agent again?  No

Shocked at how poor the service I received was - they 'misplaced' my file, denied any knowledge of my property (even though they had sent me a contract, which I had returned), were late with rent on 3 occasions - no fault of my tenants, but because no-one appeared to be keeping an eye on their incomings.

At one point, they owed me 2 months rent and no-one returned my calls at all, until I contacted the manager directly. The following month, they were once again late with the rent - and no response to emails or phone calls until I chased the manager again. A managing agent for your property is supposed to make life easier, but dealing with Sarah Mains caused me nothing but stress.

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