Samuel Estates
based on 78 ratings. This website contains 69 user reviews of Samuel Estates.
Agent Information
Samuel Estates
Description of Samuel Estates is currently unavailable.
Offices / Branches
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Customer Reviews (Page 1 of 3)
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by 'jonrodd' 25/4/2012
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
very dissapointed with the lack of response from email contacts regarding 2 properties i was trying to arrange a viewing for.
This agent along with many others now extensively use the internet for advertising so you would think that an enquiry via email would be dealt with promptly and profesionally! Wrong! They took over 3 days to respond to an initial enquiry stating the email went into spam and then failed to respond at all to the reply attempting to arrange a viewing. A follow up phone call didnt help the situation in that the sales advisor claimed no email was received and on the whole didnt instil confidence. Would i buy or sell through samuel estate agents?. A resounding NO and would advise anybody using the Exeter branch to telephone and NOT email and certainly obtain the name of the agent they are speaking with.Was this review helpful? Yes
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by 'Chris' 11/4/2012
- Branch:
- 38 Balham Hill Balham
- Services:
- Lettings (as a Tenant)
- Staff Member
- Muhammad Suleman
- Experience:
- Would you use the agent again? Yes
We were very impressed with the service we recieved. All steps were explained to us very cleary and Muhammad was very reliable and the process overall was made very clear and was very effiicient. I would definetely recommend Samuels.
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by 'Richard Goldthorpe' 28/3/2012
- Branch:
- 30 Watermill Way Colliers Wood
- Services:
- Lettings (as a Tenant)
- Staff Member
- Frik Buitendag
- Staff Member
- Paul Ahearn
- Experience:
- Would you use the agent again? Yes
The team at Samuels have been by far the most impressive, thorough and friendly agents I have ever dealt with, as a tenant in London for nearly 10 years in various locations.
Not only did they help me identify an area that met my criteria, they then contacted landlords in the area who they knew had properties - rather than just showing me available properties on their books. This helped me find the ideal property, which otherwise would not have been adverised as available!
Since then they have consistently gone above and beyond the normal call of duty, always providing a fast and excellent service when supplying handymen, building repairs etc and helping me liaise with my landlord.
Frik, Paul, Nick and Phil are always extremely friendly and understanding, and I can't speak highly enough of their services.Was this review helpful? Yes
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by 'Natasha Quraishy' 8/3/2012
- Branch:
- 38 Balham Hill Balham
- Services:
- Lettings (as a Landlord)
- Staff Member
- Natalie Jacobs
- Experience:
- Would you use the agent again? Yes
Samuel Estates were excellent in letting and managing my property. Each member of staff was friendly, helpful and very efficient. I am pleased to say that Samuel Estates would be my first choice if I were to let or sell my property in the future. I would most definitely recommend Samuel Estates to others.
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by 'Seb' 23/2/2012
- Branch:
- 38 Balham Hill Balham
- Services:
- Sales (as a Buyer)
- Staff Member
- Scott Kelly
- Experience:
- Would you use the agent again? Yes
Scott Kelly and his team provide an excellent service within the area they serve. I would recommend them whole heartedly over any of the other local estate agents. Having lost all my faith in estate agents last year (most due to the poor service of the larger firms in Streatham and Balham), I came across a property with Samuel Estates. From offer to completion Scott and his team delivered an outstanding service which was greatly appreciated. Communication was excellent and the friendly nature of the staff makes an immense difference. I couldn't recommend Samuel Estates enough.
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by 'Jonathan Last' 16/2/2012
- Branch:
- 38 Balham Hill Balham
- Services:
- Lettings (as a Tenant)
- Staff Member
- Muhammad Suleman
- Experience:
- Would you use the agent again? Yes
We dealt with Muhammad Suleman, at the 38 Blaham hill branch, and he was friendly, professional and efficient throughout. We were helped through the process of securing the accommodation at every step, informed of developments and eventually put in touch with the landlord so we could have all our queries answered.
Thank you so much for making our move as seamless as could be!
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by 'FO' 7/2/2012
- Branch:
- 30 Watermill Way Colliers Wood
- Services:
- Lettings (as a Landlord)
- Staff Member
- Mark Bainbridge
- Staff Member
- Frik Buitendag
- Experience:
- Would you use the agent again? Yes
I have a couple of properties that I have let through Samuel Estates and I am very happy with the results so far. I would recommend Mark Bainbridge for lettings as he has a professional, sensible, grounded and well researched approach which helped me in my considerations. Frik Buitendag and his team are also efficient and responsive to the tenants and my queries / requests. All round, they are probably one of the best estate agents I have met / considered using. (I've met quite a few!)
For an overseas landlord this enables me to have complete peace of mind and agents whom I can trust to manage my properties well. Great job, guys keep the good work going!
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by 'Bruno' 31/1/2012
- Branch:
- 30 Watermill Way Colliers Wood
- Services:
- Lettings (as a Tenant)
- Staff Member
- Frik Buitendag
- Staff Member
- Paul Ahearn
- Experience:
- Would you use the agent again? Yes
Had problem with boiler noticed evening before ,morning after made agent aware and had contractors on site within 10mim! Beat that . Always helpful and friendly .
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by 'Kornelia and Marek' 25/1/2012
- Branch:
- 38 Balham Hill Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have been looking for a while a nice place to leave, also that's was first experience with agancy property as before we have been renting from the private owner directly and so far so good. We came across really good, friendly service. We found our home and hopefully that will stay for a while. I would highly recommended this agancy to everyone who wants to deal with nice and professional people and I know something about it as for the last month I've met them all, well almost and Samuel gave me the trust I was looking for. Thank you guys :)
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by 'Tim' 18/1/2012
- Branch:
- 38 Balham Hill Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My washing machine died on the wednesday morning. I informed the agent on the wednesday evening. It was examined on the thursday afternoon and replced on the Friday morning - very quick, helpful service.
Was this review helpful? Yes
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by 'MarcusAnja' 21/11/2011
- Branch:
- 30 Watermill Way Colliers Wood
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have been letting with the team at Samuel Estates for 2 and a half years now and it's been an absolute pleasure working with them. Our initial interaction was easy and they were really helpful in finding us the apartment my wife and I were looking for. Our move was easy thanks to them. Since then we have had one or two little faults including our washing machine packing up and the flushing pin on our toilet breaking ... Samuel Estate were on hand immediately both times and their team kept us up to date with the entire process of getting the toilet fixed and the washer replaced. We are greeted by name every time we bump into each other and our relationship feels as if it has become closer than just and agent / tenant situation. We would highly recommend them to anyone in future and will definitely be using them as long as we can.
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by 'Leslie' 18/11/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have just let a flat managed by a private landlord through Samuel Estates. I cannot praise this agent highly enough. Their approach is personal and sincere, with no pressurising or faux "panic" pushed onto us (as we had with other estate agents). Every step of the process was clear, friendly, timely, and organised. We dealt with five different staff, from both offices, all of whom were lovely and helpful. Samuel Estates went far beyond the call of duty to assist in this process which can be so massively stressful -- we had no stress with this agent! As a tenant, one often feels like the agent is not worried about you or your needs, because you are not their "client". At Samuel Estates we always felt that they cared about helping us. We would use them again without any question, and would recommend them to everyone without hesitation. The best estate agent experience we have ever had in London!!!!
Was this review helpful? Yes
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by 'Ade' 1/11/2011
- Branch:
- 38 Balham Hill Balham
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I don't usually write online reviews however I really must applaud the service I have had over the last 6 years with Samuel Estates.
I first encountered Nick Samuel when I purchased a property in Abbey Mills, he was in the process of opening his first office in London and became a champion of the residents at Abbey Mills as he went out of his way to support the residents group. He made himself available to call upon when things went wrong in the buildings even if he was not your own letting agent.
I moved on to a new property in Colliers Wood and when it came time emigrate and rent out... (read more)
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by 'Mark' 18/10/2011
- Branch:
- 30 Watermill Way Colliers Wood
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Unfortunately 5 stars don't do Samuel Estates justice. These guys are the real deal. Having lived in London for 13 years I’ve had my fair share of dealings with agents, who are uncaring, some shady and riddled with hidden costs, and seem to be out only to make a quick sell (cue Foxtons). The ladies and gentlemen at Samuel Estates are on the other side of the scale, the cream of the crop.
I have lived in the Bennet's Courtyard block, in which their office resides, since 2004. Samuel Estates managed my property whilst I was abroad for a few years. I am also on the Bennet's Courtyard... (read more)
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by 'DC' 24/9/2011
- Branch:
- 30 Watermill Way Colliers Wood
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We recently rented an apartment through Samuel Estates, and the whole experience has been really nice. They have been very professional, attentive, efficient - the works. Frik has been outstanding all through, and Phil was very efficient in getting the paperwork done in very timely fashion. This has been our best experience of renting in London by far.
Was this review helpful? Yes
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by 'Balham Landlady' 18/8/2011
- Branch:
- 38 Balham Hill Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have nothing but praise for Samuel Estates and they are a rarity in the world of estate agents. Throughout the whole letting process, they’ve been friendly, helpful and extremely efficient. And that goes for every one of the team I’ve dealt with. I’ve been living abroad and was nervous about leaving my home in the hands of an estate agent, especially having heard so many agent horror stories. But I haven’t had to worry about a thing. I wouldn’t hesitate in recommending them to anyone thinking of letting out their place.
Was this review helpful? Yes
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by 'Nick & Ruth' 4/8/2011
- Branch:
- 30 Watermill Way Colliers Wood
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Samuels Estates were brilliant every step of the way. As first time buyers we had no idea what to do and when. Mark was excellent all the way through and took away a lot of our stress and helped to push the sale through despite various time constraints. All the team were professional and polite and wanted to make the process as smooth and painless as possible. After living in London for over 8 years and dealing with numerous estate agents when renting, Samuel Estates offered a far superior service than expected and we would highly recommend them.
Nick and Ruth
Was this review helpful? Yes
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by 'aneldebruyn' 31/5/2011
- Branch:
- 30 Watermill Way Colliers Wood
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We were renting with Samuel Estates for almost 4 years, in two different buildings, and appreciated their level of service very much! Most problems were sorted out promptly and efficiently, with no repeat-issues, and where they couldn't help immediately, they tried their best to sort it out ASAP. Very friendly, very professional - we're sad to leave them!
Was this review helpful? Yes
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by 'Martin' 17/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Great service over 2yrs with Samuel Estates. Always available to take your call - a rarity in this field.
Was this review helpful? Yes
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by 'Richard' 15/4/2011
- Branch:
- 30 Watermill Way Colliers Wood
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
A great team, especially Frik in the local office. All contract discussions and referencing process is made easy. They respond quickly to any questions and any maintenance issues are sorted without any hassle.
Was this review helpful? Yes
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by 'Louisa' 8/3/2011
- Branch:
- 38 Balham Hill Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
User 'Louisa' rated Samuel Estates but did not write a review. -
by 'DimitriLikholetov' 6/3/2011
- Branch:
- 30 Watermill Way Colliers Wood
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
User 'DimitriLikholetov' rated Samuel Estates but did not write a review. -
by 'Very Satisfied Customer' 16/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I rented from these guys after having a terrible experience with Londons People in Bethnal Green. I found the property through gumtree and met Frik at the property. I moved in within 2 weeks of first seeing the property with a really smooth service. They paid for an extra set of keys as my sister was living there sometimes and also paid for the telephone line activation (
Was this review helpful? Yes
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by 'Letitia and David' 3/2/2011
- Branch:
- 30 Watermill Way Colliers Wood
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have been tenants for 2 years with Samuel Estates and have always received excellent service and help from Frik & Paul. I deal mainly with Frik and he is always available to help with whatever assistance you need and everyone is extremely friendly and helpful. Can definitely recommend them - always !
Was this review helpful? Yes
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by 'Mani' 26/10/2010
- Branch:
- 30 Watermill Way Colliers Wood
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Samuels Estates-Colliers Wood branch arranged me a flat in the Abbey Mills.
Flat was very good and particularly the service which was provided by samuel estates (Frik & Paul) was excellent. Agents are very friendly and highly reliable.
Thank you Samuels Estates.....Was this review helpful? Yes
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by 'Tenant123' 12/10/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I just rented a flat with Samual Estates and have to say they were a refreshing change to the estate agents in London. Nayna was great to deal with, answered all my questions and went out of her way to assist me. I love my new flat I am in and would definately use them again. I can't recomend them enough.
Was this review helpful? Yes
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by 'D' 12/10/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have confidence in Samuels. Have used them for 3 years total now. They have worked hard to keep the tenants happy, sort out problems (eg broken radiator) quickly and were proactive during the property slump when it was quite tricky getting tenants.
Was this review helpful? Yes
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by 'happy tenant' 8/9/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am just about to move in to the flat rented via Samuel. Mark has been great so far responding promptly to million of my annoying questions.
This company is an excellent example of how landlors/tenants/sellers/buyers would like to be treated and approached.
I will definatelly try to stay with them when my contract will be due.Was this review helpful? Yes
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by 'Andrew' 6/9/2010
- Branch:
- 38 Balham Hill Balham
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Nick and Mark were very helpful in facilitating our purchase and we would highly recommend them. Andrew & Dearbhla
Was this review helpful? Yes
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by 'clint' 16/4/2010
- Branch:
- 38 Balham Hill Balham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Nick and Mark in the Balham office have been great to work with. They arranged to show me a property that had just gone on the market that day. It moved very quickly and they were very prompt with all my questions.
Was this review helpful? Yes
, I came across a property with Samuel Estates. From offer to completion Scott and his team delivered an outstanding service which was greatly appreciated. Communication was excellent and the friendly nature of the staff makes an immense difference. I couldn't recommend Samuel Estates enough./&display=popup&link=http://www.allagents.co.uk/review/19537/&redirect_uri=http://www.allagents.co.uk/review/19537/ "Share on your Facebook Wall"){kind=logo}
For an overseas landlord this enables me to have complete peace of mind and agents whom I can trust to manage my properties well. Great job, guys keep the good work going!/&display=popup&link=http://www.allagents.co.uk/review/18703/&redirect_uri=http://www.allagents.co.uk/review/18703/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/18060/&redirect_uri=http://www.allagents.co.uk/review/18060/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=We have just let a flat managed by a private landlord through Samuel Estates. I cannot praise this agent highly enough. Their approach is personal and sincere, with no pressurising or faux "panic" pushed onto us (as we had with other estate agents). Every step of the process was clear, friendly, timely, and organised. We dealt with five different staff, from both offices, all of whom were lovely and helpful. Samuel Estates went far beyond the call of duty to assist in this process which can be so massively stressful -- we had no stress with this agent! As a tenant, one often feels like the agent is not worried about you or your needs, because you are not their "client". At Samuel Estates we always felt that they cared about helping us. We would use them again without any question, and would recommend them to everyone without hesitation. The best estate agent experience we have ever had in London!!!!/&display=popup&link=http://www.allagents.co.uk/review/15381/&redirect_uri=http://www.allagents.co.uk/review/15381/ "Share on your Facebook Wall"){kind=logo}
. The ladies and gentlemen at Samuel Estates are on the other side of the scale, the cream of the crop.
I have lived in the Bennet's Courtyard block, in which their office resides, since 2004. Samuel Estates managed my property whilst I was abroad for a few years. I am also on the Bennet's Courtyard Committee so I have dealings with Samuel Estates on a weekly basis.
I met Nick back in 2004 after purchasing my property in Bennet's Courtyard. He is a friendly character, with an enthusiastic, professional attitude, and an obvious strong work ethic.
Frik is a gem. No matter what the issue, he always has a smile on his face and he is quick to resolve any problems that may arise. He is the Stig of Samuel Estates.
Paul, aside from supporting the wrong rugby team, has been great over the years. The same can be said for everyone who works at Samuel Estates - all professional, proficient and skilled at what they do.
Connie, the Mother Hen of the pack, is another contributing quality to what is a well-oiled machine. She will always offer a smile and a chat, and is generally perched at the reception desk next to a nice bunch of flowers, with a fridge full of soda drinks and beers as a backdrop. Like I said, these guys know what they're doing.
Phil, whom I haven't known for long but I've dealt with frequently recently, seems to cut from the same cloth.
I can't recall an employee of Samuel Estates ever leaving, and I see these guys almost every day. Their unit has just increased in strength and numbers over the years, and I can't recommend them highly enough.../&display=popup&link=http://www.allagents.co.uk/review/14005/&redirect_uri=http://www.allagents.co.uk/review/14005/ "Share on your Facebook Wall"){kind=logo}
 was excellent. Agents are very friendly and highly reliable.
Thank you Samuels Estates...../&display=popup&link=http://www.allagents.co.uk/review/7110/&redirect_uri=http://www.allagents.co.uk/review/7110/ "Share on your Facebook Wall"){kind=logo}
 quickly and were proactive during the property slump when it was quite tricky getting tenants. /&display=popup&link=http://www.allagents.co.uk/review/6908/&redirect_uri=http://www.allagents.co.uk/review/6908/ "Share on your Facebook Wall"){kind=logo}
