Samuel Estates

Customer Reviews  (Page 1 of 3)

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1. 

   A 5-star review by 'FO' 7/2/2012

   Branch:

   30 Watermill Way Colliers Wood

   Services:

   Lettings (as a Landlord)

   Staff Member

   Mark Bainbridge

   Staff Member

   Frik Buitendag

   Experience:

   Would you use the agent again? Yes

   I have a couple of properties that I have let through Samuel Estates and I am very happy with the results so far. I would recommend Mark Bainbridge for lettings as he has a professional, sensible, grounded and well researched approach which helped me in my considerations. Frik Buitendag and his team are also efficient and responsive to the tenants and my queries / requests. All round, they are probably one of the best estate agents I have met / considered using. (I've met quite a few!)

   For an overseas landlord this enables me to have complete peace of mind and agents whom I can trust to manage my properties well. Great job, guys keep the good work going!

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2. 

   A 5-star review by 'Bruno' 31/1/2012

   Branch:

   30 Watermill Way Colliers Wood

   Services:

   Lettings (as a Tenant)

   Staff Member

   Frik Buitendag

   Staff Member

   Paul Ahearn

   Experience:

   Would you use the agent again? Yes

   Had problem with boiler noticed evening before ,morning after made agent aware and had contractors on site within 10mim! Beat that . Always helpful and friendly .

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3. 

   A 4-star review by 'Kornelia and Marek' 25/1/2012

   Branch:

   38 Balham Hill Balham

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   We have been looking for a while a nice place to leave, also that's was first experience with agancy property as before we have been renting from the private owner directly and so far so good. We came across really good, friendly service. We found our home and hopefully that will stay for a while. I would highly recommended this agancy to everyone who wants to deal with nice and professional people and I know something about it as for the last month I've met them all, well almost and Samuel gave me the trust I was looking for. Thank you guys :)

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4. 

   A 5-star review by 'Tim' 18/1/2012

   Branch:

   38 Balham Hill Balham

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   My washing machine died on the wednesday morning. I informed the agent on the wednesday evening. It was examined on the thursday afternoon and replced on the Friday morning - very quick, helpful service.

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5. 

   A 5-star review by 'MarcusAnja' 21/11/2011

   Branch:

   30 Watermill Way Colliers Wood

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   We have been letting with the team at Samuel Estates for 2 and a half years now and it's been an absolute pleasure working with them. Our initial interaction was easy and they were really helpful in finding us the apartment my wife and I were looking for. Our move was easy thanks to them. Since then we have had one or two little faults including our washing machine packing up and the flushing pin on our toilet breaking ... Samuel Estate were on hand immediately both times and their team kept us up to date with the entire process of getting the toilet fixed and the washer replaced. We are greeted by name every time we bump into each other and our relationship feels as if it has become closer than just and agent / tenant situation. We would highly recommend them to anyone in future and will definitely be using them as long as we can.

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6. 

   A 5-star review by 'Leslie' 18/11/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   We have just let a flat managed by a private landlord through Samuel Estates. I cannot praise this agent highly enough. Their approach is personal and sincere, with no pressurising or faux "panic" pushed onto us (as we had with other estate agents). Every step of the process was clear, friendly, timely, and organised. We dealt with five different staff, from both offices, all of whom were lovely and helpful. Samuel Estates went far beyond the call of duty to assist in this process which can be so massively stressful -- we had no stress with this agent! As a tenant, one often feels like the agent is not worried about you or your needs, because you are not their "client". At Samuel Estates we always felt that they cared about helping us. We would use them again without any question, and would recommend them to everyone without hesitation. The best estate agent experience we have ever had in London!!!!

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7. 

   A 5-star review by 'Ade' 1/11/2011

   Branch:

   38 Balham Hill Balham

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   I don't usually write online reviews however I really must applaud the service I have had over the last 6 years with Samuel Estates.

   I first encountered Nick Samuel when I purchased a property in Abbey Mills, he was in the process of opening his first office in London and became a champion of the residents at Abbey Mills as he went out of his way to support the residents group. He made himself available to call upon when things went wrong in the buildings even if he was not your own letting agent.

   I moved on to a new property in Colliers Wood and when it came time emigrate and rent out... (read more)
   

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8. 

   A 5-star review by 'Mark' 18/10/2011

   Branch:

   30 Watermill Way Colliers Wood

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Unfortunately 5 stars don't do Samuel Estates justice. These guys are the real deal. Having lived in London for 13 years I’ve had my fair share of dealings with agents, who are uncaring, some shady and riddled with hidden costs, and seem to be out only to make a quick sell (cue Foxtons). The ladies and gentlemen at Samuel Estates are on the other side of the scale, the cream of the crop.

   I have lived in the Bennet's Courtyard block, in which their office resides, since 2004. Samuel Estates managed my property whilst I was abroad for a few years. I am also on the Bennet's Courtyard... (read more)
   

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9. 

   A 5-star review by 'DC' 24/9/2011

   Branch:

   30 Watermill Way Colliers Wood

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   We recently rented an apartment through Samuel Estates, and the whole experience has been really nice. They have been very professional, attentive, efficient - the works. Frik has been outstanding all through, and Phil was very efficient in getting the paperwork done in very timely fashion. This has been our best experience of renting in London by far.

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10. 

    A 5-star review by 'Balham Landlady' 18/8/2011

    Branch:

    38 Balham Hill Balham

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    I have nothing but praise for Samuel Estates and they are a rarity in the world of estate agents. Throughout the whole letting process, they’ve been friendly, helpful and extremely efficient. And that goes for every one of the team I’ve dealt with. I’ve been living abroad and was nervous about leaving my home in the hands of an estate agent, especially having heard so many agent horror stories. But I haven’t had to worry about a thing. I wouldn’t hesitate in recommending them to anyone thinking of letting out their place.

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1. 

   A 5-star review by 'Nick & Ruth' 4/8/2011

   Branch:

   30 Watermill Way Colliers Wood

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   Samuels Estates were brilliant every step of the way. As first time buyers we had no idea what to do and when. Mark was excellent all the way through and took away a lot of our stress and helped to push the sale through despite various time constraints. All the team were professional and polite and wanted to make the process as smooth and painless as possible. After living in London for over 8 years and dealing with numerous estate agents when renting, Samuel Estates offered a far superior service than expected and we would highly recommend them.

   Nick and Ruth

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2. 

   A 5-star review by 'aneldebruyn' 31/5/2011

   Branch:

   30 Watermill Way Colliers Wood

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   We were renting with Samuel Estates for almost 4 years, in two different buildings, and appreciated their level of service very much! Most problems were sorted out promptly and efficiently, with no repeat-issues, and where they couldn't help immediately, they tried their best to sort it out ASAP. Very friendly, very professional - we're sad to leave them!

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3. 

   A 5-star review by 'Martin' 17/5/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Great service over 2yrs with Samuel Estates. Always available to take your call - a rarity in this field.

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4. 

   A 5-star review by 'Richard' 15/4/2011

   Branch:

   30 Watermill Way Colliers Wood

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   A great team, especially Frik in the local office. All contract discussions and referencing process is made easy. They respond quickly to any questions and any maintenance issues are sorted without any hassle.

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5. 

   A 5-star review by 'Louisa' 8/3/2011

   Branch:

   38 Balham Hill Balham

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   
   
   
   
   User 'Louisa' rated Samuel Estates but did not write a review.

6. 

   A 5-star review by 'DimitriLikholetov' 6/3/2011

   Branch:

   30 Watermill Way Colliers Wood

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   
   
   
   
   User 'DimitriLikholetov' rated Samuel Estates but did not write a review.

7. 

   A 5-star review by 'Very Satisfied Customer' 16/2/2011

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I rented from these guys after having a terrible experience with Londons People in Bethnal Green. I found the property through gumtree and met Frik at the property. I moved in within 2 weeks of first seeing the property with a really smooth service. They paid for an extra set of keys as my sister was living there sometimes and also paid for the telephone line activation (

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8. 

   A 5-star review by 'Letitia and David' 3/2/2011

   Branch:

   30 Watermill Way Colliers Wood

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   We have been tenants for 2 years with Samuel Estates and have always received excellent service and help from Frik & Paul. I deal mainly with Frik and he is always available to help with whatever assistance you need and everyone is extremely friendly and helpful. Can definitely recommend them - always !

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9. 

   A 5-star review by 'Mani' 26/10/2010

   Branch:

   30 Watermill Way Colliers Wood

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Samuels Estates-Colliers Wood branch arranged me a flat in the Abbey Mills.
   Flat was very good and particularly the service which was provided by samuel estates (Frik & Paul) was excellent. Agents are very friendly and highly reliable.
   Thank you Samuels Estates.....

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10. 

    A 5-star review by 'D' 12/10/2010

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    I have confidence in Samuels. Have used them for 3 years total now. They have worked hard to keep the tenants happy, sort out problems (eg broken radiator) quickly and were proactive during the property slump when it was quite tricky getting tenants.

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1. 

   A 5-star review by 'Tenant123' 12/10/2010

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I just rented a flat with Samual Estates and have to say they were a refreshing change to the estate agents in London. Nayna was great to deal with, answered all my questions and went out of her way to assist me. I love my new flat I am in and would definately use them again. I can't recomend them enough.

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2. 

   A 5-star review by 'happy tenant' 8/9/2010

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   I am just about to move in to the flat rented via Samuel. Mark has been great so far responding promptly to million of my annoying questions.
   This company is an excellent example of how landlors/tenants/sellers/buyers would like to be treated and approached.
   I will definatelly try to stay with them when my contract will be due.

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3. 

   A 5-star review by 'Andrew' 6/9/2010

   Branch:

   38 Balham Hill Balham

   Services:

   Sales (as a Buyer)

   Experience:

   Would you use the agent again? Yes

   Nick and Mark were very helpful in facilitating our purchase and we would highly recommend them. Andrew & Dearbhla

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4. 

   A 5-star review by 'clint' 16/4/2010

   Branch:

   38 Balham Hill Balham

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Nick and Mark in the Balham office have been great to work with. They arranged to show me a property that had just gone on the market that day. It moved very quickly and they were very prompt with all my questions.

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5. 

   A 5-star review by 'Prospect' 15/3/2010

   Branch:

   30 Watermill Way Colliers Wood

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Fantastic agent, Have been using them for 5 years now and never had a problem. Frik is amazing and looks after my property so well, all other staff always friendly and helpful. Thanks all.

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6. 

   A 5-star review by 'Eddy' 7/3/2010

   Branch:

   30 Watermill Way Colliers Wood

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   
   
   
   
   User 'Eddy' rated Samuel Estates but did not write a review.

7. 

   A 4-star review by 'Vista' 3/3/2010

   Branch:

   30 Watermill Way Colliers Wood

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   
   
   
   
   User 'Vista' rated Samuel Estates but did not write a review.

8. 

   A 5-star review by 'Miss B' 23/2/2010

   Branch:

   30 Watermill Way Colliers Wood

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   
   
   
   
   User 'Miss B' rated Samuel Estates but did not write a review.

9. 

   A 5-star review by 'Wendy' 17/2/2010

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I am problably one of the first customers they had and I am always happy with the service they provide I sold 3 flats with them and rented 2. I had many problems with the property water fload... And they gonne a extra mile to help and solve all the problems... My tennants is very happy... As they never had to contact-me. All the staff are friendly and they get the job done!

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10. 

    A 5-star review by 'tomas' 17/2/2010

    Branch:

    30 Watermill Way Colliers Wood

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Always prompt, polite and honest. Excellent.

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