Salter Rex
based on 40 ratings. This website contains 39 user reviews of Salter Rex.
Agent Information
Salter Rex
With over 150 years of experience and a well known name that you can trust.
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Customer Reviews (Page 0 of 2)
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by 'DONT USE' 7/2/2012
- Branch:
- 265/267 Kentish Town Road
- Services:
- They manage our building
- Staff Member
- Ted Standley
- Experience:
- Would you use the agent again? No
After sending me numerous service charge bills all varying in amounts i am now taking them to LVT. They are very unprofessional and never return emails or phone calls. They have sent me a service charge bill for the whole building not just my flat and wont amend it - but instead add more things such as electricity for the hall at £100 - which my tenants actually pay for on there meter. Many more inaccuraties but do NOT USE..... they are still trying to charge me for work NOT done in 2011
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by 'unhappy hampstead' 3/2/2012
- Branch:
- 265/267 Kentish Town Road
- Services:
- They manage our building
- Staff Member
- David heasman
- Staff Member
- Ted Standley
- Experience:
- Would you use the agent again? No
This company are terrible and I mean TERRIBLE! They manage our building and are awful on every level! Rude, unprofessional and impossible to deal with- that's if they actually reply to any of your messages or emails in the first place. Avoid them like the plague.
Was this review helpful? Yes
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by 'Ellis's' 23/1/2012
- Branch:
- 265/267 Kentish Town Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Wilson and the team were fantastic with the Sale of our property. The team had great knowledge, professionalism and reassured us from start to finish. We appreciated the speedy responses and reassurance and we would not hesitate in recommending them in the future. We chose Salter Rex over the other agents we met and without a doubt made the right choice. Thank you Salter Rex.
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by 'D Branch' 18/1/2012
- Branch:
- 265/267 Kentish Town Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I am very pleased with Salter Rex, especially Wilson and Guy with whom i have mainly dealt with, they have provided a good service, being honest at all times, always keeping me updated on certain processes and giving me honest and transparent feedback on viewings.
They also recommended a solicitor, who i have found to be very efficiant.
I would thouroughly reccomend them to anybody looking to sell their home.
Was this review helpful? Yes
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by 'Kada81' 19/12/2011
- Branch:
- 265/267 Kentish Town Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I recently bought a flat through Salter Rex, and have to say that Guy and Wilson on the sales team were fantastic - helpful, professional and really helped keep the purchase on track. I honestly couldn't recommend them any more.
It seems that many of the really negative reviews here relate to the property management side of things - I don't have any experience of that side of the things but can definately recommend the sales side - great job!
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by 'upsetathome' 17/10/2011
- Branch:
- 265/267 Kentish Town Road
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
Salter Rex are our management company for a small block of 3 flats in a converted house. I would never advise anyone to use this company to manage a property. They have overcharged us for renovations (16k for painting part of the outside of a small house and minor repairs), which was also substandard and they ignored complaints regarding the work. I would recommend people get their own quotes rather than rely on Salter Rex, we were astonished at the prices of the three companies they approached and were then left in no option but to accept their choice. They also send threatening letters from debt collectors without a final demand. We have also found them to be rude and unhelpful, account demands to be miscalculated in the past and payments have gone missing.
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by 'MadLeaseholder' 23/8/2011
- Branch:
- 265/267 Kentish Town Road
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
I find it bizarre that the reviews on here about SR are either 5 stars or 1 star - with hardly anything in between. Any chance that Rex could be writing reviews and misleading customers?
Salter Rex are generally rude, evasive, increase charges without any notice and miscalculate invoices and service fees.
As for "managing" properties - well, 'management' is clearly something they are not used to.
I would strongly urge ANYONE considering purchasing a leasehold property managed by them to look elsewhere. It simply is not worth the hassle.
Try this: An increase from £402 of quarterly charges to almost £780 a quarter - with no notice!
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by 'Kris D' 27/7/2011
- Branch:
- 265/267 Kentish Town Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Salter Rex Kentish Town are 5 stars all the way! We have bought and sold a number of properties in a number of countries and Wilson and Guy in the Kentish Town Office were the best team we've worked. Not only were they incredibly professional, but they went out of their way to help us during what was a extraordinarily difficult and protracted process. They went above and beyond what you normally experience with estate agents and worked tirelessly to help us secure the purchase. I will definitely use them again either to buy or sell and am happy to be contacted if anyone requires any further information or feedback.
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by 'DLond' 27/7/2011
- Branch:
- 265/267 Kentish Town Road
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
I came on here to warn others about how infuriatingly useless Salter Rex are, but looking at all the comments posted already, I see there are others that feel the same. Similar complaints: never answer phone calls or emails; rude or arrogant behaviour; most annoying of all, bill that are miscalculated and over-charged - generally threatening last demands when they never sent a first.
I will be encouraging the other leaseholder in my building into a Right to Manage because of our experience with them.
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by 'FrustratedPerson' 26/7/2011
- Branch:
- 265/267 Kentish Town Road
- Services:
- They manage our building
- Experience:
- Would you use the agent again? No
They are absolutely terrible. I wouldnt work with them ever again. More than one person in the apartment building is dissatisfied with their service.
If you are thinking of hiring them to manage your property please choose some other agent.
Was this review helpful? Yes
, which was also substandard and they ignored complaints regarding the work. I would recommend people get their own quotes rather than rely on Salter Rex, we were astonished at the prices of the three companies they approached and were then left in no option but to accept their choice. They also send threatening letters from debt collectors without a final demand. We have also found them to be rude and unhelpful, account demands to be miscalculated in the past and payments have gone missing./&display=popup&link=http://www.allagents.co.uk/review/13803/&redirect_uri=http://www.allagents.co.uk/review/13803/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I find it bizarre that the reviews on here about SR are either 5 stars or 1 star - with hardly anything in between. Any chance that Rex could be writing reviews and misleading customers?
Salter Rex are generally rude, evasive, increase charges without any notice and miscalculate invoices and service fees.
As for "managing" properties - well, 'management' is clearly something they are not used to.
I would strongly urge ANYONE considering purchasing a leasehold property managed by them to look elsewhere. It simply is not worth the hassle.
Try this: An increase from £402 of quarterly charges to almost £780 a quarter - with no notice!/&display=popup&link=http://www.allagents.co.uk/review/12236/&redirect_uri=http://www.allagents.co.uk/review/12236/ "Share on your Facebook Wall"){kind=logo}
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by 'John B' 19/7/2011
- Branch:
- 265/267 Kentish Town Road
- Services:
- Surveys
- Experience:
- Would you use the agent again? Yes
I have never known an agency to work so hard to achieve a favourable outcome.
Wilson, Guy and the team remained positive, patient and pro-active during a very difficult and protracted negotiation.
I don't hesitate in offering my recommendation to all prospective clients, as I have dealt with many agents buying and selling real estate, and Salter Rex (Kentish Town) are the best agents I have dealt with.Was this review helpful? Yes
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by 'Michele' 13/7/2011
- Branch:
- 265/267 Kentish Town Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
The sale of my house took a long time and there were problems with broken chains etc., throughought all this the wonderful team at Kentish Town helped and guided me to completion. They were helpful, courteous and totally proffesional and put my buyers agents to shame. I would hightly recommend them.
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by 'Marilyn Hall' 22/6/2011
- Branch:
- 265/267 Kentish Town Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Kentish Town Sales Team - Just a small token to express my gratitude and appreciation for all your help, care and guidance over many months and to replace some of the energy you expended on my behalf.
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by 'Timothy Earltrees' 1/6/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Not surprised by the poor comments and poor ratings. I was wrongly advised and had I followed the advice would be placed in prosecutorial risk. Luckily I detected the total un-professionalism and nipped it in the bud.
Also, had extreme difficulty reaching appointed agents. Communications are not good and quiet frankly arrogant - when you do eventually get through the appointed manager is not fully comprehensive with his responsibilities.
Several times I was told either by the managing agent or the secretary that they were too busy to talk. They behave as if they own your property and you are their servants when in reality either you or your tenants are paying them the fees.
Keep well away unless you want, and in some cases very steep, problems to develop.
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by 'Mick' 18/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Never turned up. Twice. After that we gave up on them. Totally useless.
Was this review helpful? Yes
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by 'MarcG' 18/4/2011
- Branch:
- 47 South End Road Hampstead
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I've only just seen this review page even though I bought a property through Salter Rex two years ago.
I didn't put up a review then but given all the negative reviews here, I figured that I might as well present another experience.
I bought a small property in Hampstead. The deal took a lot longer than it should have done because of difficulties with my purchasers in the chain. despite that, Salter Rex were patient and helpful eventually we got the deal thorough.
I don't have anything bad to say about the service I received.Was this review helpful? Yes
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by 'janet warren' 6/4/2011
- Branch:
- 265/267 Kentish Town Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I have recently dealt with the Kentish Town branch of Salter Rex in selling a family property. Their professionalism and honest approach was very refreshing. I would have no hesitation in using them again and would highly recommend their services.
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by 'looi' 18/1/2011
- Branch:
- 265/267 Kentish Town Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I couldn't agree more with all the bad reviews for Salter Rex, particularly the Kentish Town branch.
I live in a block of flats that up until the end of December 2010 was managed by Salter Rex, as the majority of leaseholders recently voted against staying with Salter Rex and forced a move to a new managing agents.
We have had nothing but a shoddy, unprofessional and incompetent service from Salter Rex, including them not paying our communal electricity bills for five years, which resulted in EDF Energy cutting our communal supply off and only reconnecting it because Salter Rex decided that as leaseholders we would all be responsible for their error and thus without being consulted on the matter, we had to pay of
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by 'Non-Salter-Rexer' 12/1/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I thought I was then only one who was being treated badly by Salter.
Rather than start another whinge on here, I will take another stance and gauge interest from people who may be keen to write to governing bodies about their attitude to leaseholders.
Is anyone interested? If I get more than five "yes", I will set up a proper mechanism to log all complaints.
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by 'kej' 12/1/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
This company are appalling, they overcharge, and do absolutely nothing for the ridiculous amount they are charging. Their accounts are a mess and they do not respond to letters or emails properly, if at all.
As there are so many of us unhappy with the 'service' of this company could we not get together and write collectively to RICS?
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 are the best agents I have dealt with./&display=popup&link=http://www.allagents.co.uk/review/11294/&redirect_uri=http://www.allagents.co.uk/review/11294/ "Share on your Facebook Wall"){kind=logo}
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by 'Sophia' 27/12/2010
- Branch:
- 265/267 Kentish Town Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Salter Rex do not reply to letters. They send shoddy builders. They do not act according to the lease. They do not act in the interests of the lessees. Their accounts are very questionable as they charge twice and cannot produce invoices to back up their service charge demands. Their staff changes frequently. They are over priced.
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by 'rt' 5/11/2010
- Branch:
- 47 South End Road Hampstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'rt' rated Salter Rex but did not write a review. -
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by 'jaccier' 22/9/2010
- Branch:
- 265/267 Kentish Town Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Avoid at all costs.
They ignore emails. Do not return calls. They do NOT fix issues....ever. They take months and months to do the most basic of tasks. I have question marks over their accounts as well !
Avoid, avoid, avoid.
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by 'jafairfax' 15/9/2010
- Branch:
- 265/267 Kentish Town Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They are the worst type of people you can ever come across. I hate calling them to report any repairs that need to be done because they talk to you like you're an idiot. It's like they're doing you the favour even though you're paying them. Most times I end up getting in an argument with them over repairs that haven't been done. Salter Rex's principle is to get paid doing f-all! Please discourage anyone from being involved with Salter Rex in anyway. I'm am now looking to move to find a respectable company that treat their tenants in a professional and ethical manner.
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by 'Krisamu' 13/8/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Same as usual: Double charging us, sending LBA without previous warning, no breakdown of charges and chasing us for fees from previous management company.
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by 'Françoise' 9/8/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I own a property managed by Salter Rex.
I was told by a friend of mine that Salter Rex is well known for don't carry out any work and charge several time for the same period.
I have paid a lawyer, he didn't manage to do anything. Any idea? What can I do?
Is my last possibility sell the flat?
It is amazing how this people can still be in business. How can be possible that the English Government let them do whatever they want?Was this review helpful? Yes
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by 'Iggy' 29/6/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
They try to charge several times for the same period.
There is no service whatsoever. They don't return our emails for weeks.
We had a lift broke down, and it took them six months to fix it.Was this review helpful? Yes
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by 'Alan' 8/4/2010
- Branch:
- 265/267 Kentish Town Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
After eight years with them, we finally kicked them out.. Never again. The management of the company and not necessarily the invidual managers are the worst.
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by 'Unhappy, South London' 19/3/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Just dreadful. I echo the reviews of the very many others below. I am currently in dispute with them over inaccurate accounting, attempted double-charging and other issues, and until I got an accountant involved to speak for me I was very shoddily and patronisingly treated, and threatened immediately with legal action and "tattle-taling" to my mortgage company, despite my never being in arrears with them. The battle continues! I will prevail, even if the LVT has to be invoked.
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by 'sue.g' 18/3/2010
- Branch:
- 265/267 Kentish Town Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We got rid of Salter Rex as managers of our block by going to the LVT. Yippee!
Even the professional body want to distance themselves from Salter Rex's appalling practice - they have been reprimanded and fined by RICS.
http://www.rics.org/site/scripts/documents_info.aspx?documentID=166&pageNumber=8Was this review helpful? Yes
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by 'Tenant' 12/3/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am in a similar position to several residents here, their accounting system is arbitrary to say the least and customer service ranges between non-existent and disinterested. Staff turnover there is monumental and this is not a company that should be enlisted with regards to any property service in the least.
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by 'eeeri' 3/3/2010
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Accounting is in accurate, they never respond to problems or phone calls nor the online complaints. No pre warning of increased service charges. The list goes on they are trying to take me to court for charges I have no clue about including fees already paid to them that i have proof of yet are not reflected in their accounts.
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by 'gilli' 15/2/2010
- Branch:
- 265/267 Kentish Town Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I carried out some work for Salter Rex as a contractor in October 2009 and it has taken over 3 months to receive payment despite sending numerous reminders and promises from the management department that payment was on it's way. Messages sent by e-mail and left via voice mail go unanswered.
By all accounts, Salter Rex seem totally unorganised and their customer service is virtually non-existent.
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by 'wiglet' 21/1/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I agree with all the previous comments - I own an apartment in a block of flats they manage and have always found follow up to be poor. Answerphone messages and calls are never returned, and I have never yet received a response to any query raised through their 'Contact Us' web page. Their building service charge is high considering there is no lift or gym in the block of flats and I agree, I have no idea what I'm paying them for and am not sure how to go about getting rid of them!
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by 'Roger' 15/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The staff all seem to suffer from amnesia in that no reported problem is ever corrected.
Have noticed their tendency to double charge too.Was this review helpful? Yes
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by 'JKirk' 24/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Agree with all the comments below. It is impossible to speak to anyone at the firm. Service charges seem high- no idea what they do to earn them.
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by 'richspence' 19/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Salter-Rex are a truly terrible company. They were the managing agent of the block that I purchased a flat in. They were always impossible to get hold of, never returned calls, charged us a huge amount of service charge and provided barely any service at all and they are still chasing me to pay legal fees that they incurred chasing the outstanding service charge from the previous owner of the flat. After a couple of years of terrible service we as a block invoked our right to manage and went through the lengthy process of kicking them out. My only regret is that they are still the freeholders agent so we have to deal with them to pay the ground rent.
Seriously, never go near these guys.
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by 'Genvieve' 1/6/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Salter Rex are the managing agents of the flat we own. The charge a small fortune and we have seen nothing done in four years. We pay for things which are never competed and then we pay for their mistakes and they will charge us twice if we don't watch the finance department.
Never ever use them if you have a choice.
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by 'Basilicus' 11/2/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Salter Rex are the managing agents for the lease at my property. They charge lots of money and do absolutely nothing. Never, never use them!
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by 'chops85' 12/12/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They are reluctant to help tennants once they have moved into their property. You have to nag them to get any maintenance and repairs done even if urgent. There accounts systems are a mess as they try to charge tennants twice for the same months rent.
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Agent Details for Salter Rex
Select a branch to go to view details of that specific branch
-
London - 47 South End Road
Hampstead, Camden, NW3 2QB
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London - 265/267 Kentish Town Road, Camden, NW5 2TP
Review Statistics for Salter Rex
Review Summary
- Total Reviews:
- 39
- Total Ratings:
- 40
- First Review :
- 12/12/2008
- Latest Review:
- 07/02/2012
Overall Review Performance
- Recommend :
- 10
- Disapprove :
- 30
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:0 | Recommend:1 | Recommend:4 | Recommend:4 |
| Disapprove:6 | Disapprove:17 | Disapprove:0 | Disapprove:1 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:1 | Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 | Disapprove:0 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:6 | Disapprove:0 | Disapprove:0 |
Staff Members
Select a branch to see more details
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London - 47 South End Road
Hampstead, Camden, NW3 2QB
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London - 265/267 Kentish Town Road, Camden, NW5 2TP
Agent Fees
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Complaints Procedure
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