Salter Rex
based on 53 ratings. This website contains 52 user reviews of Salter Rex.
Agent Information
Salter Rex
With over 150 years of experience and a well known name that you can trust.
Offices / Branches
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Customer Reviews (Page 2 of 2)
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3
people found
this helpful.
by 'looi' 18/1/2011
- Branch:
- 265/267 Kentish Town Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I couldn't agree more with all the bad reviews for Salter Rex, particularly the Kentish Town branch.
I live in a block of flats that up until the end of December 2010 was managed by Salter Rex, as the majority of leaseholders recently voted against staying with Salter Rex and forced a move to a new managing agents.
We have had nothing but a shoddy, unprofessional and incompetent service from Salter Rex, including them not paying our communal electricity bills for five years, which resulted in EDF Energy cutting our communal supply off and only reconnecting it because Salter Rex decided that as leaseholders we would all be responsible for their error and thus without being consulted on the matter, we had to pay of
Was this review helpful? Yes
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3
people found
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by 'Non-Salter-Rexer' 12/1/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I thought I was then only one who was being treated badly by Salter.
Rather than start another whinge on here, I will take another stance and gauge interest from people who may be keen to write to governing bodies about their attitude to leaseholders.
Is anyone interested? If I get more than five "yes", I will set up a proper mechanism to log all complaints.
Was this review helpful? Yes
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2
people found
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by 'kej' 12/1/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
This company are appalling, they overcharge, and do absolutely nothing for the ridiculous amount they are charging. Their accounts are a mess and they do not respond to letters or emails properly, if at all.
As there are so many of us unhappy with the 'service' of this company could we not get together and write collectively to RICS?
Was this review helpful? Yes
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3
people found
this helpful.
by 'Sophia' 27/12/2010
- Branch:
- 265/267 Kentish Town Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Salter Rex do not reply to letters. They send shoddy builders. They do not act according to the lease. They do not act in the interests of the lessees. Their accounts are very questionable as they charge twice and cannot produce invoices to back up their service charge demands. Their staff changes frequently. They are over priced.
Was this review helpful? Yes
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by 'rt' 5/11/2010
- Branch:
- 47 South End Road Hampstead
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'rt' rated Salter Rex but did not write a review. -
3
people found
this helpful.
by 'jaccier' 22/9/2010
- Branch:
- 265/267 Kentish Town Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Avoid at all costs.
They ignore emails. Do not return calls. They do NOT fix issues....ever. They take months and months to do the most basic of tasks. I have question marks over their accounts as well !
Avoid, avoid, avoid.
Was this review helpful? Yes
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3
people found
this helpful.
by 'jafairfax' 15/9/2010
- Branch:
- 265/267 Kentish Town Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They are the worst type of people you can ever come across. I hate calling them to report any repairs that need to be done because they talk to you like you're an idiot. It's like they're doing you the favour even though you're paying them. Most times I end up getting in an argument with them over repairs that haven't been done. Salter Rex's principle is to get paid doing f-all! Please discourage anyone from being involved with Salter Rex in anyway. I'm am now looking to move to find a respectable company that treat their tenants in a professional and ethical manner.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Krisamu' 13/8/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Same as usual: Double charging us, sending LBA without previous warning, no breakdown of charges and chasing us for fees from previous management company.
Was this review helpful? Yes
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1
person found
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by 'Françoise' 9/8/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I own a property managed by Salter Rex.
I was told by a friend of mine that Salter Rex is well known for don't carry out any work and charge several time for the same period.
I have paid a lawyer, he didn't manage to do anything. Any idea? What can I do?
Is my last possibility sell the flat?
It is amazing how this people can still be in business. How can be possible that the English Government let them do whatever they want?Was this review helpful? Yes
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2
people found
this helpful.
by 'Iggy' 29/6/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
They try to charge several times for the same period.
There is no service whatsoever. They don't return our emails for weeks.
We had a lift broke down, and it took them six months to fix it.Was this review helpful? Yes
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2
people found
this helpful.
by 'Alan' 8/4/2010
- Branch:
- 265/267 Kentish Town Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
After eight years with them, we finally kicked them out.. Never again. The management of the company and not necessarily the invidual managers are the worst.
Was this review helpful? Yes
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2
people found
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by 'Unhappy, South London' 19/3/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Just dreadful. I echo the reviews of the very many others below. I am currently in dispute with them over inaccurate accounting, attempted double-charging and other issues, and until I got an accountant involved to speak for me I was very shoddily and patronisingly treated, and threatened immediately with legal action and "tattle-taling" to my mortgage company, despite my never being in arrears with them. The battle continues! I will prevail, even if the LVT has to be invoked.
Was this review helpful? Yes
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2
people found
this helpful.
by 'sue.g' 18/3/2010
- Branch:
- 265/267 Kentish Town Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We got rid of Salter Rex as managers of our block by going to the LVT. Yippee!
Even the professional body want to distance themselves from Salter Rex's appalling practice - they have been reprimanded and fined by RICS.
http://www.rics.org/site/scripts/documents_info.aspx?documentID=166&pageNumber=8Was this review helpful? Yes
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2
people found
this helpful.
by 'Tenant' 12/3/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am in a similar position to several residents here, their accounting system is arbitrary to say the least and customer service ranges between non-existent and disinterested. Staff turnover there is monumental and this is not a company that should be enlisted with regards to any property service in the least.
Was this review helpful? Yes
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2
people found
this helpful.
by 'eeeri' 3/3/2010
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Accounting is in accurate, they never respond to problems or phone calls nor the online complaints. No pre warning of increased service charges. The list goes on they are trying to take me to court for charges I have no clue about including fees already paid to them that i have proof of yet are not reflected in their accounts.
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1
person found
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by 'gilli' 15/2/2010
- Branch:
- 265/267 Kentish Town Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I carried out some work for Salter Rex as a contractor in October 2009 and it has taken over 3 months to receive payment despite sending numerous reminders and promises from the management department that payment was on it's way. Messages sent by e-mail and left via voice mail go unanswered.
By all accounts, Salter Rex seem totally unorganised and their customer service is virtually non-existent.
Was this review helpful? Yes
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3
people found
this helpful.
by 'wiglet' 21/1/2010
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I agree with all the previous comments - I own an apartment in a block of flats they manage and have always found follow up to be poor. Answerphone messages and calls are never returned, and I have never yet received a response to any query raised through their 'Contact Us' web page. Their building service charge is high considering there is no lift or gym in the block of flats and I agree, I have no idea what I'm paying them for and am not sure how to go about getting rid of them!
Was this review helpful? Yes
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3
people found
this helpful.
by 'Roger' 15/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The staff all seem to suffer from amnesia in that no reported problem is ever corrected.
Have noticed their tendency to double charge too.Was this review helpful? Yes
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3
people found
this helpful.
by 'JKirk' 24/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Agree with all the comments below. It is impossible to speak to anyone at the firm. Service charges seem high- no idea what they do to earn them.
Was this review helpful? Yes
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3
people found
this helpful.
by 'richspence' 19/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Salter-Rex are a truly terrible company. They were the managing agent of the block that I purchased a flat in. They were always impossible to get hold of, never returned calls, charged us a huge amount of service charge and provided barely any service at all and they are still chasing me to pay legal fees that they incurred chasing the outstanding service charge from the previous owner of the flat. After a couple of years of terrible service we as a block invoked our right to manage and went through the lengthy process of kicking them out. My only regret is that they are still the freeholders agent so we have to deal with them to pay the ground rent.
Seriously, never go near these guys.
Was this review helpful? Yes
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2
people found
this helpful.
by 'Genvieve' 1/6/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Salter Rex are the managing agents of the flat we own. The charge a small fortune and we have seen nothing done in four years. We pay for things which are never competed and then we pay for their mistakes and they will charge us twice if we don't watch the finance department.
Never ever use them if you have a choice.
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2
people found
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by 'Basilicus' 11/2/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Salter Rex are the managing agents for the lease at my property. They charge lots of money and do absolutely nothing. Never, never use them!
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2
people found
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by 'chops85' 12/12/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
They are reluctant to help tennants once they have moved into their property. You have to nag them to get any maintenance and repairs done even if urgent. There accounts systems are a mess as they try to charge tennants twice for the same months rent.
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