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Salter Rex

Agent rating: 1.8 out of 5.0 based on 40 ratings. This website contains 39 user reviews of Salter Rex.

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Agent Information

Salter Rex

With over 150 years of experience and a well known name that you can trust.

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This Agent ranked 7330 out of 8475 in the UK

Overall Customer Rating

1.83 out of 5.00

10 recommend
30 disapprove

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About Reviews

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Customer Reviews (Page 1 of 2)
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A 1-star review by 'DONT USE' 7/2/2012

Branch:

265/267 Kentish Town Road

Services:
They manage our building
Staff Member

Ted Standley

Experience:

Would you use the agent again? No

After sending me numerous service charge bills all varying in amounts i am now taking them to LVT. They are very unprofessional and never return emails or phone calls. They have sent me a service charge bill for the whole building not just my flat and wont amend it - but instead add more things such as electricity for the hall at £100 - which my tenants actually pay for on there meter. Many more inaccuraties but do NOT USE..... they are still trying to charge me for work NOT done in 2011

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A 1-star review by 'unhappy hampstead' 3/2/2012

Branch:

265/267 Kentish Town Road

Services:
They manage our building
Staff Member

David heasman

Staff Member

Ted Standley

Experience:

Would you use the agent again? No

This company are terrible and I mean TERRIBLE! They manage our building and are awful on every level! Rude, unprofessional and impossible to deal with- that's if they actually reply to any of your messages or emails in the first place. Avoid them like the plague.

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A 5-star review by 'Ellis's' 23/1/2012

Branch:

265/267 Kentish Town Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

Wilson and the team were fantastic with the Sale of our property. The team had great knowledge, professionalism and reassured us from start to finish. We appreciated the speedy responses and reassurance and we would not hesitate in recommending them in the future. We chose Salter Rex over the other agents we met and without a doubt made the right choice. Thank you Salter Rex.

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A 5-star review by 'D Branch' 18/1/2012

Branch:

265/267 Kentish Town Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I am very pleased with Salter Rex, especially Wilson and Guy with whom i have mainly dealt with, they have provided a good service, being honest at all times, always keeping me updated on certain processes and giving me honest and transparent feedback on viewings.

They also recommended a solicitor, who i have found to be very efficiant.

I would thouroughly reccomend them to anybody looking to sell their home.

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A 5-star review by 'Kada81' 19/12/2011

Branch:

265/267 Kentish Town Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I recently bought a flat through Salter Rex, and have to say that Guy and Wilson on the sales team were fantastic - helpful, professional and really helped keep the purchase on track. I honestly couldn't recommend them any more.

It seems that many of the really negative reviews here relate to the property management side of things - I don't have any experience of that side of the things but can definately recommend the sales side - great job!

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A 1-star review by 'upsetathome' 17/10/2011

Branch:

265/267 Kentish Town Road

Services:
They manage our building
Experience:

Would you use the agent again? No

Salter Rex are our management company for a small block of 3 flats in a converted house. I would never advise anyone to use this company to manage a property. They have overcharged us for renovations (16k for painting part of the outside of a small house and minor repairs), which was also substandard and they ignored complaints regarding the work. I would recommend people get their own quotes rather than rely on Salter Rex, we were astonished at the prices of the three companies they approached and were then left in no option but to accept their choice. They also send threatening letters from debt collectors without a final demand. We have also found them to be rude and unhelpful, account demands to be miscalculated in the past and payments have gone missing.

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A 1-star review by 'MadLeaseholder' 23/8/2011

Branch:

265/267 Kentish Town Road

Services:
They manage our building
Experience:

Would you use the agent again? No

I find it bizarre that the reviews on here about SR are either 5 stars or 1 star - with hardly anything in between. Any chance that Rex could be writing reviews and misleading customers?

Salter Rex are generally rude, evasive, increase charges without any notice and miscalculate invoices and service fees.

As for "managing" properties - well, 'management' is clearly something they are not used to.

I would strongly urge ANYONE considering purchasing a leasehold property managed by them to look elsewhere. It simply is not worth the hassle.

Try this: An increase from £402 of quarterly charges to almost £780 a quarter - with no notice!

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A 5-star review by 'Kris D' 27/7/2011

Branch:

265/267 Kentish Town Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Salter Rex Kentish Town are 5 stars all the way! We have bought and sold a number of properties in a number of countries and Wilson and Guy in the Kentish Town Office were the best team we've worked. Not only were they incredibly professional, but they went out of their way to help us during what was a extraordinarily difficult and protracted process. They went above and beyond what you normally experience with estate agents and worked tirelessly to help us secure the purchase. I will definitely use them again either to buy or sell and am happy to be contacted if anyone requires any further information or feedback.

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A 1-star review by 'DLond' 27/7/2011

Branch:

265/267 Kentish Town Road

Services:
They manage our building
Experience:

Would you use the agent again? No

I came on here to warn others about how infuriatingly useless Salter Rex are, but looking at all the comments posted already, I see there are others that feel the same. Similar complaints: never answer phone calls or emails; rude or arrogant behaviour; most annoying of all, bill that are miscalculated and over-charged - generally threatening last demands when they never sent a first.

I will be encouraging the other leaseholder in my building into a Right to Manage because of our experience with them.

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A 1-star review by 'FrustratedPerson' 26/7/2011

Branch:

265/267 Kentish Town Road

Services:
They manage our building
Experience:

Would you use the agent again? No

They are absolutely terrible. I wouldnt work with them ever again. More than one person in the apartment building is dissatisfied with their service.

If you are thinking of hiring them to manage your property please choose some other agent.

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A 1-star review by 'John B' 19/7/2011

Branch:

265/267 Kentish Town Road

Services:
Surveys
Experience:

Would you use the agent again? Yes

I have never known an agency to work so hard to achieve a favourable outcome.
Wilson, Guy and the team remained positive, patient and pro-active during a very difficult and protracted negotiation.
I don't hesitate in offering my recommendation to all prospective clients, as I have dealt with many agents buying and selling real estate, and Salter Rex (Kentish Town) are the best agents I have dealt with.

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A 5-star review by 'Michele' 13/7/2011

Branch:

265/267 Kentish Town Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

The sale of my house took a long time and there were problems with broken chains etc., throughought all this the wonderful team at Kentish Town helped and guided me to completion. They were helpful, courteous and totally proffesional and put my buyers agents to shame. I would hightly recommend them.

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A 5-star review by 'Marilyn Hall' 22/6/2011

Branch:

265/267 Kentish Town Road

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

Kentish Town Sales Team - Just a small token to express my gratitude and appreciation for all your help, care and guidance over many months and to replace some of the energy you expended on my behalf.

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A 1-star review by 'Timothy Earltrees' 1/6/2011

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? No

Not surprised by the poor comments and poor ratings. I was wrongly advised and had I followed the advice would be placed in prosecutorial risk. Luckily I detected the total un-professionalism and nipped it in the bud.

Also, had extreme difficulty reaching appointed agents. Communications are not good and quiet frankly arrogant - when you do eventually get through the appointed manager is not fully comprehensive with his responsibilities.

Several times I was told either by the managing agent or the secretary that they were too busy to talk. They behave as if they own your property and you are their servants when in reality either you or your tenants are paying them the fees.

Keep well away unless you want, and in some cases very steep, problems to develop.

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A 1-star review by 'Mick' 18/5/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Never turned up. Twice. After that we gave up on them. Totally useless.

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A 5-star review by 'MarcG' 18/4/2011

Branch:

47 South End Road Hampstead

Services:
Sales (as a Buyer)
Experience:

Would you use the agent again? Yes

I've only just seen this review page even though I bought a property through Salter Rex two years ago.
I didn't put up a review then but given all the negative reviews here, I figured that I might as well present another experience.
I bought a small property in Hampstead. The deal took a lot longer than it should have done because of difficulties with my purchasers in the chain. despite that, Salter Rex were patient and helpful eventually we got the deal thorough.
I don't have anything bad to say about the service I received.

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A 5-star review by 'janet warren' 6/4/2011

Branch:

265/267 Kentish Town Road

Services:
Sales (as a Vendor)
Experience:

Would you use the agent again? Yes

I have recently dealt with the Kentish Town branch of Salter Rex in selling a family property. Their professionalism and honest approach was very refreshing. I would have no hesitation in using them again and would highly recommend their services.

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A 1-star review by 'looi' 18/1/2011

Branch:

265/267 Kentish Town Road

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

I couldn't agree more with all the bad reviews for Salter Rex, particularly the Kentish Town branch.

I live in a block of flats that up until the end of December 2010 was managed by Salter Rex, as the majority of leaseholders recently voted against staying with Salter Rex and forced a move to a new managing agents.

We have had nothing but a shoddy, unprofessional and incompetent service from Salter Rex, including them not paying our communal electricity bills for five years, which resulted in EDF Energy cutting our communal supply off and only reconnecting it because Salter Rex decided that as leaseholders we would all be responsible for their error and thus without being consulted on the matter, we had to pay of

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A 1-star review by 'Non-Salter-Rexer' 12/1/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

I thought I was then only one who was being treated badly by Salter.

Rather than start another whinge on here, I will take another stance and gauge interest from people who may be keen to write to governing bodies about their attitude to leaseholders.

Is anyone interested? If I get more than five "yes", I will set up a proper mechanism to log all complaints.

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A 1-star review by 'kej' 12/1/2011

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

This company are appalling, they overcharge, and do absolutely nothing for the ridiculous amount they are charging. Their accounts are a mess and they do not respond to letters or emails properly, if at all.

As there are so many of us unhappy with the 'service' of this company could we not get together and write collectively to RICS?

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A 1-star review by 'Sophia' 27/12/2010

Branch:

265/267 Kentish Town Road

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? No

Salter Rex do not reply to letters. They send shoddy builders. They do not act according to the lease. They do not act in the interests of the lessees. Their accounts are very questionable as they charge twice and cannot produce invoices to back up their service charge demands. Their staff changes frequently. They are over priced.

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A 1-star review by 'rt' 5/11/2010

Branch:

47 South End Road Hampstead

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

User 'rt' rated Salter Rex but did not write a review.
1
person found
this helpful.

A 1-star review by 'jaccier' 22/9/2010

Branch:

265/267 Kentish Town Road

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Avoid at all costs.

They ignore emails. Do not return calls. They do NOT fix issues....ever. They take months and months to do the most basic of tasks. I have question marks over their accounts as well !

Avoid, avoid, avoid.

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A 1-star review by 'jafairfax' 15/9/2010

Branch:

265/267 Kentish Town Road

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

They are the worst type of people you can ever come across. I hate calling them to report any repairs that need to be done because they talk to you like you're an idiot. It's like they're doing you the favour even though you're paying them. Most times I end up getting in an argument with them over repairs that haven't been done. Salter Rex's principle is to get paid doing f-all! Please discourage anyone from being involved with Salter Rex in anyway. I'm am now looking to move to find a respectable company that treat their tenants in a professional and ethical manner.

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A 1-star review by 'Krisamu' 13/8/2010

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? No

Same as usual: Double charging us, sending LBA without previous warning, no breakdown of charges and chasing us for fees from previous management company.

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A 1-star review by 'Fran�oise' 9/8/2010

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? No

I own a property managed by Salter Rex.
I was told by a friend of mine that Salter Rex is well known for don't carry out any work and charge several time for the same period.
I have paid a lawyer, he didn't manage to do anything. Any idea? What can I do?
Is my last possibility sell the flat?
It is amazing how this people can still be in business. How can be possible that the English Government let them do whatever they want?

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A 1-star review by 'Iggy' 29/6/2010

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? Yes

They try to charge several times for the same period.
There is no service whatsoever. They don't return our emails for weeks.
We had a lift broke down, and it took them six months to fix it.

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A 1-star review by 'Alan' 8/4/2010

Branch:

265/267 Kentish Town Road

Services:
Lettings (as a Landlord)
Experience:

Would you use the agent again? No

After eight years with them, we finally kicked them out.. Never again. The management of the company and not necessarily the invidual managers are the worst.

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A 1-star review by 'Unhappy, South London' 19/3/2010

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

Just dreadful. I echo the reviews of the very many others below. I am currently in dispute with them over inaccurate accounting, attempted double-charging and other issues, and until I got an accountant involved to speak for me I was very shoddily and patronisingly treated, and threatened immediately with legal action and "tattle-taling" to my mortgage company, despite my never being in arrears with them. The battle continues! I will prevail, even if the LVT has to be invoked.

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A 1-star review by 'sue.g' 18/3/2010

Branch:

265/267 Kentish Town Road

Services:
Lettings (as a Tenant)
Experience:

Would you use the agent again? No

We got rid of Salter Rex as managers of our block by going to the LVT. Yippee!

Even the professional body want to distance themselves from Salter Rex's appalling practice - they have been reprimanded and fined by RICS.
http://www.rics.org/site/scripts/documents_info.aspx?documentID=166&pageNumber=8

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Agent Details for Salter Rex

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Review Statistics for Salter Rex

Review Summary

Total Reviews:
39: Total Ratings:
40: First Review :
12/12/2008: Latest Review:
07/02/2012

Overall Review Performance

Recommend :
10: Disapprove :
30

Individual Services Review Performance

From Landlords	From Tenants	From Vendors	From Buyers

Recommend:0	Recommend:1	Recommend:4	Recommend:4
Disapprove:6	Disapprove:17	Disapprove:0	Disapprove:1

Surveys	Conveyancing	Lettings (Prospect)	Sales (Prospect)

Recommend:1	Recommend:0	Recommend:0	Recommend:0
Disapprove:0	Disapprove:0	Disapprove:0	Disapprove:0

They manage our building	They are our factor	They manage our estate

Recommend:0	Recommend:0	Recommend:0
Disapprove:6	Disapprove:0	Disapprove:0

Staff Members

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Agent Fees

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Complaints Procedure

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Salter Rex

Agent Information

Salter Rex

Offices / Branches

This Agent ranked 7330 out of 8475 in the UK

Overall Customer Rating

Salter Rex has not joined our 'transparent agent' scheme yet.

Customer Reviews (Page 1 of 2) show me only reviews from.. Please select.. Landlords Tenants Buyers Sellers No's Yes's

A 1-star review by 'DONT USE' 7/2/2012

A 1-star review by 'unhappy hampstead' 3/2/2012

A 5-star review by 'Ellis's' 23/1/2012

A 5-star review by 'D Branch' 18/1/2012

A 5-star review by 'Kada81' 19/12/2011

A 1-star review by 'upsetathome' 17/10/2011

A 1-star review by 'MadLeaseholder' 23/8/2011

A 5-star review by 'Kris D' 27/7/2011

A 1-star review by 'DLond' 27/7/2011

A 1-star review by 'FrustratedPerson' 26/7/2011

A 1-star review by 'John B' 19/7/2011

A 5-star review by 'Michele' 13/7/2011

A 5-star review by 'Marilyn Hall' 22/6/2011

A 1-star review by 'Timothy Earltrees' 1/6/2011

A 1-star review by 'Mick' 18/5/2011

A 5-star review by 'MarcG' 18/4/2011

A 5-star review by 'janet warren' 6/4/2011

A 1-star review by 'looi' 18/1/2011

A 1-star review by 'Non-Salter-Rexer' 12/1/2011

A 1-star review by 'kej' 12/1/2011

A 1-star review by 'Sophia' 27/12/2010

A 1-star review by 'rt' 5/11/2010

A 1-star review by 'jaccier' 22/9/2010

A 1-star review by 'jafairfax' 15/9/2010

A 1-star review by 'Krisamu' 13/8/2010

A 1-star review by 'Fran�oise' 9/8/2010

A 1-star review by 'Iggy' 29/6/2010

A 1-star review by 'Alan' 8/4/2010

A 1-star review by 'Unhappy, South London' 19/3/2010

A 1-star review by 'sue.g' 18/3/2010

Agent Details for Salter Rex

Review Statistics for Salter Rex

Staff Members

Agent Fees

Complaints Procedure

Contact Agent

Customer Reviews (Page 1 of 2)
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