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		<title>AllAgents - Reviews of  townends-group</title> 
        <link>http://www.allagents.co.uk/rss/Townends Estate Agents</link> 
        <description>Townends are in a unique position with a network of successful sales and lettings branches covering West and South West London, Surrey, Middlesex and North Hampshire meaning that we always have a large stock of property for sale and rent and a huge number of potential buyers and tenants registered with us.  Whether you are selling, letting, buying or renting a property, Townends aim to make the process as hassle-free and simple for you as possible.</description><item>
		<title><![CDATA[18/5/2013 - Ira rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I visited the flat with Nelson who was really helpful. He is actually a good Letting negotiator as he was promptly liaising with the landlord for all my queries. I have renting with other estate agent in Streatham, and I must say Professionalism is one of Townends core value.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/5/2013 - Amie Driver rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I cannot recommend Townsends enough! Me and my boyfriend were looking for a rented place and after 11 viewings with 4 different agents I am so glad we rented a property through Townsends. From start to finish of the entire process they went above and beyond to make everything as easy as possible for us to move in to our lovely property. As it’s the first time we had rented we were completely unaware of the processes involved and our responsibilities as tenants but Jenna and her team made it so easy for us, they were always available to handle any queries or questions we had (and there were a LOT!). I moved from Kent to Sunbury so knew nothing about the area but when Rebecca showed us around the property I was very impressed with her knowledge of the area, I was also very impressed that they have their own dedicated pre-tenancy team. We have now been in almost a month and couldn't be happier, its great as a tenant knowing you have someone to contact even if you have the smallest or silliest of questions.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/5/2013 - Tenant 80 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[What a great experience I had with town ends rentals team the girls were brilliant from start to finish and would only ever use this agent again  if needed to in the future. they new actually what i was looking for and was the only agent that kept in contact with me. communication was spot on throughout the whole process I was always kept updated and they had such a professional manor at all times. Well done and thank you for all your hard work and efforts. I would definitely recommend townends to all family and friends looking as a tenant or future landlord.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/5/2013 - kumar rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Had a terrible experience with Townends with zero satisfaction and I will never ever recommend this agency to any of my known ones. I really want to tell here how much i suffered with them with each and every stage of their process.

Initial Deposit:
First I got a very walm welcome to view the houses and they took real care to arrange the viewings but all those customer care ended after I paid the inital deposit.
It all started with the initial deposit,they asked me to fill the form along with my card details after I confirmed the house.They charge additional fee for credit card so I told the agent that I want to pay through debit card but at that time I had only my credit card so i told her that  i will give the card details later. But she asked me to give my credit card details and promised me that she will not deduct the money from the credit card as it is only for formality and later I can give the debit card details. To my surprise they charged my credit card for the initial deposit so I called the manager to revert the transaction but after too many emails and calls she called me and said that the transaction cannot be reverted once it is made and she never cared to apologize for that. 

Reference Checks:
I called the townends Manager to check the status. She told me that the application is in reference check process and she gave me some 0845 number to call the reference check agency to follow up with that. If I have to follow up with the third party agency why would I pay agent fee for townends. Finally I followed up with the third party and that is one another big headache and finished that process myself.

Move In:
The worst ever move-in I made in my lifetime. Again I got a warm welcome in the townends office to collect the house keys. After collecting the keys I went to the new home and found the following surprises.
1. The landlord sorting out his things in the house on my move in date.
2. I told several times to Townends that house has to be professionally cleaned before i move in and they confirmed that it is done. But the house was very dirty especially the kitchen,they never cared to even remove the old stuff from the freezer, the cookers and the washing machine were horrible. I called townends to inform this and they told me that due to bank holiday they can't do anything till 3 days.Due to this situation in the kitchen we had to eat outside and do laundries outside. But thats not the end of story. After 3 days I called again to townends to check when the cleaning will be done but they didn't return my calls and i have to visit their office personally and the response I got is very weird. She told me that I have to contact the landlord directly for maintenance issues.This is the move in issue and not the maintenance issue and moreover why do they charge such a big amount as a agent fee if i have to deal with landlord directly.I called the landlord directly and to my surprise he told me that the agent never told him that the house has to be professionally cleaned. Then I found out that this agency is not at all reliable and I dealt with the landlord directly to do the cleaning.

With all this issues and troubles faced with this agent, I got one email from their manager saying that 'hope you sorted the things with landlord directly'. 

I paid only half the amount of what townends charge as agent fee to campsie during my last tenancy but the service that I got from campsie is far far far better and best than the townends.

Worst customer satisfaction ever seen.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/5/2013 - Cath West rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Thanks for finding a cash buyer in such a speedy way - within 24 hours of the property going on the market I had accepted an offer.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/5/2013 - Carey Fraitis rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I needed to rent out my property as it was going to be vacant.  I tried to look for suitable tenents myself and even used different estate agencies around the area.  But when I contacted Townends not only were they professional, they listened to what I was asking for and couldn't believe how quickly they were able to find the suitable tenents for my property.  They were also very helpful and extremely easy to talk to and made me feel reassured that my property was kept in good hands.

The only reason for me to stop my contract with Townends is that I'm moving back into my property.  All of my dealings were with Jenna McCann, who was terrific, and she would be first choice straight away if I need to rent my property again and would definitely recommend Townends to anyone I know.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/5/2013 - new tenant rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I'm writing a review y about the lettings administrator Lucinda at this office. Unlike most other dealings with your average estate agents (!) she was totally free of BS, completely organised, kept in touch all the time, and incredibly helpful through what was becoming a very annoying process. 

She was genuinely extremely pleasant throughout. 

The kind of person you would give a job to in a heartbeat!

Someone give this lady a payrise!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/5/2013 - AR rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Liaised closely with buyers in order to answer their queries.  Kept in touch with me - the seller. Offered to help read through a very large stack of papers from the previous surveyor to identivy which papers to send to buyerx solicitors.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/5/2013 - Kate rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[After registering with Townends-Egham to find a rental property for myself, partner and pet cat, Adam has kept in contact at least once a week to see if we are still looking. He also contacted when a new property became available straight away if he thought it may be suitable. He has always been extremely happy to help and out of the other estate agents we have contacted/registered with he has always been easy to contact and the most helpful in our search. Even after his week off he contacted us straight away regarding a property which has now had our offer accepted. I would definitely recommend Townends-Egham to anyone looking for rentals in the area.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/5/2013 - col371 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Harry at South Norwood provided us with an excellent service. He was the only agent who seemed to understand what we required and he delivered very quickly. Always charming and smiling Harry was very patient and helpful during our viewings, even with the third when the deal was signed and there was really nothing in it for him. Top man.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/5/2013 - Karim rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Chris showed us round numerous properties, was in no way pushy, and was at all times honest and transparent.  He dealt with the actual offer well, and Lisa helped follow up and close the deal in an efficient and professional manner.  A very good experience all round.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/5/2013 - Aidan rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends were very helpful in making our transaction run as smoothly as possible. They kept me up to date, and helped chase various parties when the deal looked like it was slowing down.
Very impressed and will use them again.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/5/2013 - T.Martin rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We were very impressed with the professional service received from Townsends.  Chad is very approachable, very professional and always calls back when promised.  He took responsibility in dealing with our sale and chased the appropiate persons when needed. He was excellent in communicating progress with us.  We couldn't of asked for a better estate agent!  Thank you for making what is a stressful time as smooth as possible.  Tracey &amp; Tony<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/5/2013 - Nick rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Amelia secured a tenant within seven days at the asking price, as important was the quality of the tenant and their match for the property. Amelia provided good and responsive service throughout the letting process.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/5/2013 - Mark &amp; Lisa rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We have been very pleased with the level of service given by Abdul.  He was very keen to have our business and has delivered on his promises.  Abdul is a good communicator, enthusiastic and proactive in his approach whilst also being professional and personable.

Overall, we would have no hesitation in recommending Abdul.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/5/2013 - Paul Wilkinson rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was looking for a property to rent in the Sunbury / Twickenham/Sheperton area. I contacted Townends Estate agents, having registered with them, and Jenna McCann dealt with my requests professionally, and with courtesy.
Jenna, answered all my questions, found me some very nice properties within my criteria and budget.
 I would not hesitate to use, or recommend Townends Estate Agents, or Jenna McCann again.
Thank you for all your hard work and input Jenna.
Paul Wilkinson.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/5/2013 - Mr B B Hatch rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[From the moment that I meet Chris Gann from Townends at the property and I made an offer I felt that he did above and beyond in assuring me that the sale of my flat went through with little if no complications. Chris kept in close contact with as the deal went through and answered any questions I had for the vendor in a timely fashion. All the staff at Townends were polite, curtious and honest and I would not hesitate employing there services when I come to sell my property further down the line.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/5/2013 - Gina rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[When looking for a home to rent I found that Townends were a very good agency. They were able to call me straight away when a home to the details I had given them were correct and wanted to arrange a viewing the same day. They were very clear about the costs, showed the property to me very well and explained any questions I had to a great extent. Overall, they were very friendly and made me feel very welcome. It was my first time looking for a home and Townends gave me the confidence I needed to find a suitable home for myself and were very clear and helpful on all the details, including all the prices, the contract and the forms we had to fill out. I would definitely recommend Townends Agency to anyone.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/5/2013 - Dave &amp; Jo rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Chris and Lewis were fantastic. They were a pleasure to deal with, offered us great advice and guidance when things got a bit tricky and we would thoroughly recommend them. Thanks guys.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/5/2013 - Craig Sanderson rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[In selling my property, Townends, Earlsfield (especially Nick Kyriacou) provided an exceptional and professional service. I was kept informed and up to date throughout the sales process. Nick went the extra mile in organising various additional requirements in relation to the sale, which was critical for me as I am not a UK resident. I highly recommend Townends and would have no hesitation in using them again.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/5/2013 - Frank rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends and Mr. Catchpole was very helpfull from the first phonecall, through the viewing of the flat and the contractual matters. Available, friendly and professional.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/5/2013 - Kerstin rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Nelson was very honest, polite and helpful when we were viewing the property and subsequently went through the pre-tenancy procedures. He was always available to answer questions over the phone and email and went beyond what was required by him to help us.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/5/2013 - m.nohadani rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Mr A,Neil has been and is in my point view an excellent person to deal with in your company. he understand the needs of every landlord and tenents, he sorts out all the issues,very polit knows his job,
and to be qiute frank i have been with your company for more then 3 years becouse of him.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/5/2013 - Ann rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[When dealing with the agent I found them extremely helpful. All the information they gave us was clear, particularly as we are first time customers. Staff were all friendly and were easy to talk to. In addition, they were flexible with arrangements and catered for our needs well. I would highly recommend this company.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/5/2013 - sharon rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I received great service from Myles, he understood exactly what i was looking for, and also kept me up to date with properties coming onto the market.
He is very flexible with appointments/viewings.

great service and i would hihly reccommend.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/5/2013 - Rebecca rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I live abroad and used Townends to sell my property.  It was the first property I owned, so had never experienced being a &quot;seller&quot; before.  Shelley helped me every step of the way.  She is polite, efficient and professional.  She kept me updated throughout the process, and went above and beyond her role by helping me arrange access to the property for British Gas engineers and friends who helped me out while I was overseas.  I will be honest, this has been a very stressful experience for me living so far away, but Shelley and Kalpesh have been absolutely brilliant.  Kalpesh helped me out by going around and checking the meters in the flat for readings etc, as well as making sure he was there when people had to collect the keys to get work done.  I have also used Townends to manage my property as a rental since 2007 and have been very disappointed with several members of the staff from the letting office.  But Shelley has totally renewed my faith in Townends.  I honestly don't think I can praise her enough.  She is patient and kind, and she put up with a lot of emails and phone calls from me during this difficult process, but she was professional throughout.  I am very grateful for all of her help and would thoroughly recommend her.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/5/2013 - Amie rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I can not recommend Townsends enough! I've recently moved from Kent and honestly Townends could not have made the transition any easier. From the moment our offer was accepted they were there every step of the way informing us of everything we needed to fill out, breaking down and explaining costs, and I was very impressed they have a separate pre tenancy team. They never seemed too busy to answer any of our questions no matter how small and being this was the first time I've rented and I was relocating I had a LOT of questions and queries! I love the house they found us and the location couldn't be better thank you Townsends :-)<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/5/2013 - Seb rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Overall a great service, polite on the phone and easy to get hold of it needs be. Only slight recommendation would be to warn the guarantor's when contacting there referee's as it can be miss understood as to what the referees are calling for. But other from that, great!!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/5/2013 - Kim rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends provided us with a professional, friendly service from the start. Stephen assisted us throughout the letting process and attended to all our requests promptly, going out of his way to ensure that all matters were resolved timeously. He also took note of our initial search requirements and suggested the perfect apartment, taking care of the necessary paperwork and subsequent arrangements efficiently. Stephen has also followed up on all our queries since we moved in, giving us peace of mind wherever possible. We were very impressed with the service we received and highly recommend Stephen and the lettings team to any newcomers to the Earlsfield area.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/5/2013 - George Kastelanides rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I previously had very poor experiences with this branch of Townends but am very happy with the current team. Very friendly and professional. Promptly dealt with my need to re-rent the property and liaised with me really well. Exactly what I would expect from a good agent.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/5/2013 - Ellen rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Erol, Harry and Abi are the 'A-Team' of lettings. They found me a blue-chip tenant within days of marketing my property and achieved the asking price without any problems. Within 2 weeks my new tenant had moved in; all hassle free with their help every step of the way. Couldn't have done it without them!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/5/2013 - Patrick rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Used Townends Putney for the purchase of my first property. Team were on the ball throughout. I'd single out Andy as particulalry. All queries were dealt with swiftly and no task seemed too trivial. Helped keep momentum in the process and made sure deadlines didn't slip.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/5/2013 - Patrick rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Used Townends Putney for the purchase of my first property. Team were on the ball throughout. I'd single out Andy as particulalry. All queries were dealt with swiftly and no task seemed too trivial. Helped keep momentum in the process and made sure deadlines didn't slip.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/5/2013 - OREGHAM rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Lorna at Townends provided a first class service in the sale of our property. She remained proactive throughout all stages of the sale ensuring everything went as smoothly as possible and communicated extremely well ensuring we were kept up to speed throughout the process. I would recommend this agent without hesitation. The agent did not provide any incentive to write this review.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/5/2013 - Emilie Berge rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Matthew really tried to understand what my requirements were - and they were tricky as I wanted the property in a really good condition that could also fit in a large piano - and changed along the way as to the number of bedrooms required. He took me to a few places and listened attentively to my feedback and found the perfect property.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[4/5/2013 - Lin Tsang rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Adam and Ben were both very much on the ball and proactive about finding me the right tenant. Understanding that I was looking for someone to 'take care' of my home while travelling was imperative and they understood this. I explained my financial situation to them and they worked hard to push offers higher. Although I didn't get the rent value I was hoping for, I was satisfied that I got the right tenant which was more important to me. Both efficient at what they do and got the job done quickly. Fingers crossed the tenant stays for the 2 year duration!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/5/2013 - K rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I recently rented a flat from this branch in Guildford. Amelia and Daniel were very friendly and helpful at all stages of the process. I came from another city and the automated procedures offered by this agent allowed me to move into the new flat within a week. Kudos to Lucinda from their head office too.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/5/2013 - Victoria rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[From valuation to completion all dealings with Townends Northfields were friendly and extremely professional. Their service is first class - from signing the sales contract to completion was just over eight weeks with minimal stress. Upon request they also recommended an excellent solicitor. We were also extremely grateful for the excellent advice and support relating to the purchase of our new property....I wouldn't hesitate to recommend Townends Northfields.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/5/2013 - Alam rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[One of the most complex and significant financial events in peoples' lives is the purchase or sale of a home or investment property.

I am Happy to say that my went all well just because of great efforts by &quot;Maxine Murawski&quot;. &quot;Joe Learoyd&quot; was also very helpful as a Sales Negotiator.

I am very happy and thankful to Maxine for providing me a professional service. Posted/spoken to me on numerous occasions.

I have already started recommending Townends to people for house purchase services and again want to say a Big thanks to Maxine and Joe!

Alam<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/5/2013 - Heather Arowojolu rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have had an excellent experience dealing with the south Norwood townends branch
I was helped by Harry and then Stacey, they both dealt with my case professionally and compassionately, which eventually rewarded me with a lovely property, of which I am so happy with.
I will highly recommend Stacey and Harry at the south Norwood branch to anyone looking for a property in this area. 
Thank you so much.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/5/2013 - Gary Marshall rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Having just completed on the sale of my property, I can say that I am extremely satisfied with the service offered by Townends (Englefield Green). After receiving some sound initial advice from Townends as to whether to rent-out or to sell my property, in the end I went for the option of selling, and put the flat on the market just ahead of Christmas 2012. Oliver Dorling and Ryan Stevens were my estate agents and they delivered a consistent stream of viewings, all people who in my opinion were serious potential buyers. I found both Olly and Ryan very professional to deal with, easily contactable, and they always kept me fully informed regarding viewings, feedback, and where we were with the sale. Once an interested buyer had been found, some tricky negotiations were required to get the buyer to come-up to nearer my asking price, and Townends were instrumental here in helping me achieve the price I needed. Once that was agreed, both Olly and Ryan were then excellent in their regular liaison and contact with the buyer to ensure a smooth transition to exchange of contracts and then onto completion. I could not recommend them enough, I was very impressed with the whole experience. And for anyone who uses the Townends recommended Solicitor  (Shoosmiths of Northampton), again, I can not speak highly enough of them, a first class service throughout.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/4/2013 - Hannahseddon rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends have been brilliant from start to finish. 
During the negotiation process they weren't pushy and were patient.
Further, they have provided updates regularly about the progress of the sale and have been very cooperative.
When I went to pick up the keys on the moving in day, I ran late in traffic and they waited 30 minutes after closing time just to make sure I could pick up the keys for my new home! Genuinely perfect customer service &amp; I would definitely use Townends again!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/4/2013 - Liz Owen rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I am a Property Manager and have over 100 properties which I rent through Townends. I get a good response to turning my properties round, they are flexible in coming up with solutions out of the box if required and responsive to resolving any issues that may arise. The Branch Manager, John Catchpole, at Woking is always professional, even under pressure when clients like me are very demanding. Well done and keep at it!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/4/2013 - Nirav Shah rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Abdul was brilliant in helping us find the right property.  He understood our requirement thoroughly and provided insights into just the right options.  A quick and efficient service with a smile and a professional touch.  Highly recommended.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/4/2013 - AAAziz rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have had a fantastic experience with Townends South Norwood. Within less than 5 days, I went from first contact with them to securing a new home.

My experience with Aleksandra in particular has been fantastic. Not only is she professional and very adept at knowing what will suit the needs of her customers, she is also friendly and reassuring.

I will not hesitate to recommend this branch!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/4/2013 - Clarence Street rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I bought my first property through Townends in 2006, and let it through them from 2012. I'm very impressed with overall service I've received from this company so far and I very much hope it will continue that way because I have no intention of doing business with other property agents at this point. They are knowledgeable about their market, and super efficient. Whatever they promise, they are able to deliver. Keep up the good work!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/4/2013 - Heidi Powell rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found the service that I received from Daniel and Matthew to be excellent.  Matthew's knowledge of the area was invaluable  and he went beyond the service I was expecting.  I am going to recommend his services and expertise to everyone I know as I have not come across this dedication from any other agent I have met.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/4/2013 - LWD rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends Head Office were really helpful in dealing with an urgent and unexpected maintenance issue at my property, contacting me immediately and going 'the extra mile' to liaise with the tenant, explain the situation and get their maintenance team to fix the problem as soon as possible. I have every confidence in both the staff at Chiswick who found me a tenant and the Head Office lettings team who managed the admin and then the property management, and would recommend them to landlords and tenants alike.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/4/2013 - Ann Hurley rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I cannot recommended Townends Estate Agents in South Norwood highly enough especially Simon and Herrine. They found a buyer within 2 weeks of my property being on the market and when I had to withdraw were extremely gracious and when I put the property back on the market they tied up the sale with my original buyers and I have now exchnged. The whole process was a very simple easy transaction and  I was kept fully updated at all times, all calls were promptly returned and u could not find 2 nicer people to help you sell your home.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/4/2013 - Tanya Dhillon rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[He was very friendly, helpful and understanding of my needs.  He was also helpful and on the ball after I signed the tenancy agreement and checked that all was well after I moved in.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/4/2013 - Adam rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[My partner found a house we love in Sunbury with the buyers wanting to move quickly which suited us perfectly. However there were a multitude of things that began to fall in the way which ultimately lengthened the process. With Chad's constant help and knowledge of the system, he nudged and negotiated the other parties to exchange. Our take away from this experience is that one of the keys to getting a chain over the line is communication, and we always felt that Chad was actually doing what he said he was, and often even more, which in this industry is both refreshing and priceless. Cheers Chad.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/4/2013 - Y LEA MOULIERE rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[really disappointed by their services they are certainly not available in case of problem with the rental ,ignore your email i  would  never recommend this agency to anyone and i would abstain in the future for their assistance for sale or lease .
Definitely never again<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/4/2013 - Y rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Mr Adam Webber took action as soon as I asked Townsend estate agent to let the flat for me by marketing it and finding the proper tennant in the asked price.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/4/2013 - Arpi rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I appointed Townends as the sole agent, as I had sever issues with my property after my last tenant left the flat in very bad condition, furthermore the letting agent was not helpful and very rude.
It was a big relief that Adam and Ben did not push me to accept any prospective tenant who made an offer, instead they made sure that I will have a tenant who was most suitable when the flat was finally ready for occupation.
I found the team extremely polite and kept me informed all the way.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/4/2013 - Chris. rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Adam and his team worked tirelessly in getting us good calibre tenants. They kept us informed at all stages of the process.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/4/2013 - RJ rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Quick &quot;kick off&quot; of the process, helpful, responded to questions and queries. Explaining procedure and next steps to expect and to follow.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/4/2013 - Marilyn Markham rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Jon was friendly, efficient and fast. He made time to take me to the property several times, he got me the price I asked although it was well below asking price.
I loved that all papers could be signed online!!
I never got my utilities pack. I got chased by Hayley for the paper work and to get back to the agency but without clear indication of what she actually wanted... Lets just say the initial contact and deal making was great, the closure was blah but in the end I looked, signed and moved in in record time!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/4/2013 - tenant4 rated Townends Estate Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Unfortunately my partner and I didn't have a good experience with Townends as I felt it was a long process that could have been done quicker. They made many mistakes within my contract and were not very efficient. I felt I was being passed around the company and not knowing who I was talking to half the time. I was the one constantly chasing for information when it should really be the other way round with them keeping me informed with any developments. They added unnessary charges and made it very difficult to change payment dates etc. To top it off when we had the inventory, they were half an hour late. Luckily our Landlord turned up with the keys and to tell us what was happening. Overall I'm not very happy with them and will try to steer clear of them in the future. Too much hassle.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/4/2013 - tenant4 rated Townends Estate Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Unfortunately my partner and I didn't have a good experience with Townends as I felt it was a long process that could have been done quicker. They made many mistakes within my contract and were not very efficient. I felt I was being passed around the company and not knowing who I was talking to half the time. I was the one constantly chasing for information when it should really be the other way round with them keeping me informed with any developments. They added unnessary charges and made it very difficult to change payment dates etc. To top it off when we had the inventory, they were half an hour late. Luckily our Landlord turned up with the keys and to tell us what was happening. Overall I'm not very happy with them and will try to steer clear of them in the future. Too much hassle.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/4/2013 - Amy rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Katalin was very helpful in arranging viewings for us and finding our perfect flat. We found it within our first half an hour- she was very to the point and honest which is unusual for lettings agents (compared to the usual twisting of bad points into good points)

the only bad review would be the costing of referencing and admin fee's was very high- although we expected this from most lettings agents in London

she has been helpful since finding the flat and comes back straight away with any information needed!

I would use this lettings agents again in my next move.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/4/2013 - Helena rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I mostly dealt with Jean-Claude within the Earlsfield office while trying to rent a 1-bed in the area. I found Jean-Claude to be very friendly and helpful throughout the process. He listened to what I was looking for and offered me properties worth viewing before they were advertised, which was amazing and frighteningly rare overall in the current lettings market. Jean-Claude was responsive and good at keeping in touch.

There was a big delay finding out when exactly I will have access to the property which was a bit stressful (as I didn't actually get confirmation of it until the day before moving in). This was the only thing I wish they had been a bit more on top of, but overall I'm happy with the experience and the people in the Earlsfield office are nice to deal with.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/4/2013 - Gio rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I bought my house 7 years ago through Townends, and it was a very easy process.
I have now sold my house, and have gone to them again. They were very helpful and understanding with my needs.
Straight to the point, with no beating around the proverbial!!!
At the end of the day, my house went up for sale, and within 2 weeks was sold, at full asking price!
What more can I say, great team and great company! 
I've had a good experience with them, from buying to selling!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/4/2013 - CGuyton rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Fantastic service, property let (2 people wanted it) within 7 days of views booked which meant that I didn't lose any rent on my property at all. 
Efficient admin service (all be it lots of emails!), brilliant to be able to do everything online. 
Would definitely recommend and will certainly use again (hopefully not to soon) if needed.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/4/2013 - Carole rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Stacey provided an excellent service throughout.    Dealing with a difficult and elusive tenant on our behalf.    She took control of the situation at the outset and managed it end-to-end.   The tenant has vacated the property and the Branch has quickly found a new tenant who hopefully will respect and care for the property.    Thank you Stacey!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/4/2013 - Jackie Payne rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[John Catchpole was very friendly, polite and very professional. I was constantly updated, with how many prospective tenants had viewed my place and with suggestions to help my place to be rented. This is the third time John has helped me to rent my places.
I will use him again.
Sophie Welch was very polite, very helpful, answered all my questions, put in extra efforts and time off her official hours to get the Agreement to me for quick signing in order to enable the tenants to move in on time.I am very impressed.

I will use Townend sagain and will not hesitate to recommend them.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/4/2013 - Andrew McElhayer rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Stacey and her team were very professional from her prompt arrival to view the property to later dealings with all the detail necessary to complete the letting. She found us ideal tenants immediately as she knew who to place in the house for mutual benefit to both parties. As first time landlords, Stacey and her team have made our experience extremely stress free so far. We are hopeful that our tenants will prove to be the long term arrangement that Stacey thinks likely.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/4/2013 - Andrew Watts rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The service received from Ricky and Myles was absolutely first-class. From initial meeting, right through to exchange of contracts they have always acted with honesty and integrity, and, importantly keep us up to date with developments and news - whether good or bad!! I would highly recommend them/Townends to anyone who is looking to buy, sell or let!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/4/2013 - EHMR2013 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Gary was involved from the start to the end of the letting process. From showing us around the property initially, to handing us the keys when all necessary checks had been completed. A very friendly and approachable agent, I would be pleased to have Gary help us out again. Despite delays during the check in check out process and frustrating complications with the online contract signing system, he was always very helpful and unfazed, and a genuinely nice person.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/4/2013 - Emma rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have just become a new Landlady, with renting out my house, I had previously brought my house from them 7 years ago and decide to go to them to rent it out. I have gone with Fully managed which they have reduced my fee because i have gone back with them. I cant not fault them and they have broken down all the steps with regards to the paper work and certificates that i needed to get my house up and running. 

I am delighted i have gone with Townends, as mmy house is now rented and all going smoothly.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/4/2013 - Mark Walden rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was very pleased with the service from Townends. They found me a tenant within a couple of days, and the whole process was very straightforward. The fee for finding the tenant was competitive and lower than other agents.  I'd recommend them to other landlords.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/4/2013 - Nikita rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends staff did they best finding me a property that I wanted.
I was in the property for 2years.
At the end of the tenancy the landlord made up all sort of deductions that meant
They will be no deposit refund after deduction i am proud to say that Townends staff are very helpful and supportive.
Thanks especially to Stuart.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/4/2013 - Jessica rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Lorna and Michael were first rate at helping us - they always called back promptly and did their very best to answer all our questions. When the solicitors where holding things up and couldn't get straight answers they acted as mediators between the vendor and us and as a result we managed to hurry the whole process along. Even after the sale they are still helping us with various details. I can't recommend them enough. Nothing is too much trouble and I'd recommend them in a heartbeat. In the future, we would almost certainly use them to sell our property too.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/4/2013 - Catherine Eaglestone rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The agents found me appropriate property to view, were persistent in gaining me access to view even though there was a problem tenant in residence. Alexandra was very kind and supportive and patient while the tenant kept us waiting in very cold weather, and made sure we were able to get in another day.

Alexandra and Stacey were quick and efficient in organising paperwork, keeping me informed, and always polite, professional and straightforward.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/4/2013 - Tracy rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I had my property on the market for 3months with one agent and had very few viewings and even less feedback.
They had dramatically over-priced the property.
Chad put things into perspective explaining what properties were selling for in the area.
For each viewing I was informed when it was booked and always received feedback.
Harrison and Rob worked really hard on getting viewings and giving me constructive feedback.
Chad was excellent at the final stage before exchange, very professional, working with to understand different aspects and not just leaving to the solicitors to sort out.
We are moving away from the area but, if staying, would definitely use chad and his team to find our next property.
I would recommend them highly as a team of professionals who ensure they understand you the client whether buying or selling and put you first.
Thanks<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/4/2013 - michael rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[First of all needs admit all of a crew from south norwood branch are high experienced,helpful and well professional
Person who was dealing with me from beginning to far end was Alex.Likes her positive attitude what help me to make decision to rent a house out of You.Good job Guys Thanks a lot and all the beast!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/4/2013 - Gabriella rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Stacey was helpful, professional and understood what I wanted.  This the first time I have used a letting agency and Stacey has been able to find an ideal tenant. I was very pleased with the service I received from Townends (Norwood Junction) and I would recommend their service to friends and family.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/4/2013 - CB rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The first estate agent I came across when searching for a property that had accurate listings on the website...I was shocked when I called to view a property and it was available! Very good service - one minor hiccup which wasn't Ben's fault, and overall everything went very smoothly. Would definitely recommend and was use again - a breath of fresh air over some other scrupulous estate agencies<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/4/2013 - Louisa East rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Nick was thoroughly professional and helpful throughout the house buying process. From explaining all the options in detail to arranging damp specialists to offer an outside opinion he really went out of his way to be helpful. He was always punctual in following up on my queries and kept in close contact to let me know what was going on. I would definitely recommend his experience and patience to anyone looking to buy.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/4/2013 - SB rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Maxine's efficiency and friendly courteous approach made a stressful exchange process so much easier.  She dealt with our queries quickly and explained every step.  Nothing was too much trouble for her.  Highly recommended!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/4/2013 - Mr &amp; Mrs Jackson rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We are very happy with the service we received from Townends.  We mainly dealt with Simon day to day, but Herrine carried out the initial home visit.  Simon kept us informed of developments and was extremely helpful, he handled any problems that arose quickly and we are grateful for his help.  We would definitely use Townends again and recommend them to others.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/4/2013 - Peter Lessels rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Following an internet enquiry by ourselves we promptly received a phone call from Peter Lessels.  After explaing our requirements he very swiftly brought the Stoke Road property to our attention.  We visited to view the next day, after arrangements had been made with the owner to do so as the current tenants were abroad.

Peter was at the appointment 15 minutes early, clear and helpful with his answers to each of our questions.  Our offer to rent the property was conveyed to the owner and within the hour both parties learned that we could not reach agreement  this time.  We, as prospective tenants, were served extremely well, and from our perspective so was the owner.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/4/2013 - ajbr87 rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Friendly and fast service. Sophie was professional and efficient when dealing with us. The team were helpful with other queries we had leading up to moving into the property.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/4/2013 - Trevor rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[After nearly a year of viewings, dealing with rapacious estate agents and two costly failed transactions with nervous Sellers under the belt, what a pleasure to deal with Chad and the Sunbury Townends team.  Our offer was placed 24 Feb 2013 and Completion occurred today, 19 April.  Chad was knowledgeable and super friendly, never pushy on selling or playing mind games as we've experienced with several of the other agencies in the wider TW area of London.  I certainly recommend him and his team for behaving at all times with honesty and integrity, fast on communications and responsive on help.  Townends Sunbury: a refreshing oasis of professionalism and warmth in an industry that all too often lacks those qualities.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/4/2013 - Newton Boothe rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[When i came to the decision that i wanted to rent out my property in South London, i knew that i needed an agent that was both dynamic and highly professional. Both of these qualities and more i found in Townends letting dept in South Norwood. Stacey Jenden the lettings Manager who came round to appraise my house for rental was honest and clear in her discourse. Explaining the lettings process to me step by step and answering any and all of my questions patiently and with great experience and understanding. Suffice to say, that i was immediately impressed and signed up with Townends to find me tenants of good quality.

And that is what they did..<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/4/2013 - Sliderz rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very helpful, very professional, very active at getting people through the door, but did need to be chased when we had an offer in place.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/4/2013 - A Naas rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[After an extremely long and not too satisfying experience with another agency, I decided to switch to Townends.
Andy Gearing was very dedicated and driven to sale our property.
He brought plenty of visitors to come and view our property. Got the right amount for it.
Andy, Will and Gary still maintained constant phone contact to keep us up to date with the other parties progress which made it so much easier.
At the end the results were there, after 8 months of trying, we switched to Townends and sold the property 7 weeks later.
Well done lads.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/4/2013 - Patrick Ryan rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Nick Kyriacou was excellent on all fronts. Firstly he got a prospective buyer in one week after I had the flat on with another agent for 4 months. I then had an extremely difficult exchange process which meant the process took four months. During this time Nick managed to keep the buyer interested even after they threatened to pull out several times. I can honestly say that this transaction would not have happened if it was not for Nick's skill and application in retaining the buyer.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/4/2013 - Michael Cook rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Brad was helpful from start to finish. This is the second property i have rented through Townends and i used Brad both times. 
He always got back to me very quickly regarding any questions i may have had and made the whole process very easy and hassle-free.
I'm sure i will use again in the future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/4/2013 - Wendy rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Stephen was a great help to us from the outset - we initially had difficulty viewing the property due to an issue with the keys (nothing to do with the agents) but he persevered and got us in there, and we fell in love with the place. 

Two weeks before the move date we had a major problem with my partner's reference check, (it was a bit of a ‘computer says no’ moment) and while we panicked and thought all was lost,  Stephen stepped in, allayed our fears and worked with us, the reference agency and landlord to get a human and reasonable outcome which worked for everyone. He was professional, friendly and through regular contact kept us well informed. 

The fees are not cheap, but we received first-class service.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/4/2013 - Nick rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have bought and sold several properties throughout west London and I was impressed with the overall professionalism and organisation of the marketing and all the work to the sale completion. They were straight talking and delivered everything they promised, which exceeded my expectations based on the majority of previous experiences with estate agents. I will use them again and have recommend them to friends and family.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/4/2013 - C Kilsby-Harvey rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[As a first time landlord, I was very apprehensive about the whole process.  
Stacey has been brilliant throughout the whole process.  She explained everything to me clearly, and was happy for me to pop in to go through everything and was very accomodating and put me totally at ease with everything.  
Stacey found tenants very quickly, and dealt with it super efficiently and professionally.  My phone calls and emails were responded to extremley quickly.
I also saw Aleksandra who was equally attentive and welcoming.
I would definately use Townends again, and I think their staff really make their customers feel valued and take the time to help you. 
I would like to thank Stacey for all her help and making this a stress free process and I hope to deal with her in the future<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/4/2013 - Mario rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have only good words for the Staines branch of Townends, and more specifically for Lewis and Chris, because of how much they helped and assisted us throughout the whole process of finding a house for my family, which was by no means an easy task due to the many constraints derived from our personal situation.

It was a very intense process for us, since we visited almost 20 different properties during the same week trying to find the perfect place, and none of them were &quot;suitable&quot; for one reason or another. But then Lewis came with a couple of nice properties during our last day that basically saved our week, up to the point that one of those two properties is now our house.

Also, I think it's worth mentioning that Townends staff was not only efficient at finding the right place for us, but also very kind and helpful during the whole process: since the very beginning when we started to look for properties in Staines until the moment we got the keys of our new home, and beyond.

Last, just to say that during that &quot;house hunting week&quot; we dealt we all the estate agencies in Staines and Townends was clearly one of the best overall. Totally recommended.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/4/2013 - Hannah macey rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was very happy with the service Adam and Jenna and becky  provided. I needed a property to rent ASAP and Adam found me exactly what I was looking for straight away. With all the key safe and the forms they always kept me up to date with what had not been filled out properly or if there was something missing. The only problem we had was just the wrong name from head office but apart from that the service was good. I would definitely use them again if needs be.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/4/2013 - Mr Khan rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have dealt with many of the agents in the Thornton Heath area and I must say that Shelley and her team atTownends are head and shoulders above the rest. They provide a welcoming office and are very professional. They take the time to find out exactly what you are looking for and find it. They have reinstalled my faith in their industry. Job well done<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/4/2013 - Hannah rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Had a good experience with Townends in Putney and Harry has been very helpful and responsive. He always replys to emails very quickly and keeps us in the picture. Thanks!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/4/2013 - LL rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Great service and generally really very helpful. Admin fees not relayed until a little late in the proceedings and seemed very high but overall a really positive experience.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/4/2013 - Suzy rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[My experience with  Eve and James  at Townends Englefield Green has been a real pleasure from start to finish. They have both gone the extra mile to deliver exactly the rental property I was looking for and I can't thank them enough for being contactable even outside working hours! If you are looking for a high standard of professionalism but dealing with people who care Townends deliver without any doubt. I will definitely use them again and pass their details onto anyone who wants to take the stress out of property searching.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/4/2013 - T Levitt rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Although the purchase was very prolonged that was no fault of the agent. At all times they were very good at providing information, feedback etc promptly (both branch and central office). As for using them again, any property I wanted would be more important than who was the agent<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/4/2013 - Mrs P rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Having decided to try the rental market I contacted Townends and Rob came round to see me. He explained everything thoroughly and answered my many questions. I told him I was in no rush and he put me under no pressure at all to proceed until I was ready.
I was then put under Brad's wing and a tenant was found in four days. Again he was very knowledgable, informative and helpful. I was asking many questions and he always answered quickly and eased my concerns.
The whole process has ben pain free and I would not hesitate to recommend Rob and Brad in the future.
Thank you guys and keep up the good work.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/4/2013 - Kayleigh Marsh rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I sold my one bedroom flat in Brentford using Townends (Northfields).  I arranged a valuation with Justin Stevenson, who came out the same day.  After a small delay I decided to put the property on the market with them, and relatively soon after the flat was under offer.  

I was very happy with the photography and, from what I could tell, the flat was advertised on all the websites.  Communication was good throughout the sale, and I was kept updated with all the progress.  I would certainly recommend to any nearby friends or family.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/4/2013 - CHARLIE BORKOWSKI rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Our last estate agent Quilliam were awful and Mark did what he could to get round them as they would not give a reference for no reason and tried to get more money out of us.  We also encountered a problem with our checks which he was extremely helpful with and i don't think we would have secured our new property if not for him!  Thanks Mark! :)<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/4/2013 - Robert rated Townends Estate Agents 3 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The staff in the Englefield Green office were very proactive and communicative, they performed multiple viewings and negotiated a highly satisfactory letting with a minimum of hassle. Sadly they were let down by an indifferent service from the administration department in Chertsey who failed to respond to a number of emails and phone calls; I am glad I will  be self-managing the let.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/4/2013 - Robert rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The staff in Englefield Green were very helpful and communicative at all times, and even after the purchase had gone &quot;subject to contract&quot; continued to assist us with advice and extra viewings<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/4/2013 - Robert rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The staff in Englefield Green were very helpful and communicative at all times, and even after the purchase had gone &quot;subject to contract&quot; continued to assist us with advice and extra viewings<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/4/2013 - Mrs Plans rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We mostly dealt with Brad, who was competent, and articulate.  He always seemed available to answer our many questions, and nothing was too trivial for him to respond to.  

He found us a property on the first attempt and enabled everything to run smoothly between us and the landlord. 

He carefully explained the charges clearly, and repeatedly when we asked, without sounding impatient when we asked several times about agency fees.  

He was more than happy to let us view the property more than once.

I would highly recommend this Townends branch and Brad particularly if you are looking for someone who is good at his job, and personable with it.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/4/2013 - Batoul Khiati rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Chris and Abdul not only found me the PERFECT flat, they ensured that I was able to move in 3 days later! The whole procedure was stress free, efficient and went without a single hold up or hitch - amazed!
Chris and Abdul  were friendly, informative and extremely helpful in all aspects. For example,viewing, passing on requests to Landlords and ensuring that I was able to move in as quickly as possible. I cannot thank Townends enough for the wonderful service. They were helpful in passing on information requests and keeping me up-to-date with developments. Thanks, you have made me very, very happy!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/4/2013 - Jo rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Benn came from another office and immediately made an impact.  Very proactice, very quick and positive.  Within a couple of weeks (after being on the market for a couple months) he had found a buyer.

The process was then taken over by Maxine and she was incredible!  We were in a tricky chain of differing expectations and uncommunicative solicitors and she worked tirelessly and patiently following up over a 4 month period and kept the whole process on track when it was threatening to derail on numerous occasions.  She did it all with a smile, and brilliant sense of humour.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/4/2013 - Julia Wood rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I first contacted Stacey via Rightmoves website. I was in Australia and moving to the UK. Stacey was the only Agent
to reply and offer to help me as I knew nothing about renting here in London. Over the course of six or seven weeks we touched base via e-mails as to when I was arriving and what properties were available. Stacey helped me every step of the way and was happy to answer any questions and also took time to really listen to what my needs were so I could find the perfect home for me. I arrived in London at 5.30am and by that afternoon she and her co-worker Alex had helped  me find a great flat. I cannot say a big enough thank you to Stacey for being so kind and helpful. I was able to find a new home without any stress and  I know I can stop into the Norwood branch and Stacey and Alex would be willing to help me with any queries. In fact all of the staff at this branch are friendly and always
willing to help. Well Done Girls and Thanks again. Would recommend your business to anyone and everyone.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/4/2013 - K Towey rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Tim was proactive and helpful from the outset in the selling of our property. He definitely went the extra mile in terms of follow up (of a sale that too longer than expected - due to issues further down the chain). He was calm, personable and highly professional throughout - would highly recommend.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/4/2013 - Dr Anthony Towey rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Dear Agent Agent 
I have no hesitation in putting on record a debt of gratitude to Tim DeSouza for handling our property sale. We had to sell our neat and recently refurbished maisonette in Twickenham St Margarets in a hurry in order not to miss out on a detached bombsite in Hounslow (don't ask). Tim not only knew his clients so well such that we had a suitable offer within 24 hours, he also helped everyone keep their nerve when the bottom of the chain started to jangle worryingly. He was kind, courteous and thoughtful. He even got on well with the cat. It was a very nice touch, too, that he popped in on the night we exchanged contracts. We meant to give him a bottle of bubbly, but forgot to give it to him - whoops!
Bain Management Consultants say that the Ultimate Question is nothing to do with God/ Life/ the Universe. For them it is 'Would you recommend us?' 
Townends Twix - Yes. Tim DeSouza - Definitely!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/4/2013 - David Crampton rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The letting of my property was a very positive experience. Prospective tenants visited the property within a few hours of going to the market and the letting was agreed within 48hours. The paperwork and administration was dealt with very efficiently. I can't recall any negatives. I will use this agent in the future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/4/2013 - Thars rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[They were extreamly helpful and pleasant. They were also very flexible, provided a great service and were friendly towards us.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/4/2013 - Happy Customer rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I can not speak highly enough of both Abdul and Chris they have been the most helpful agent i came across in Twickenham both are very knowledgeable and really know the meaning of service. If only there were other agents like them. Even though they didn't find me anything they would always call about a new property and  the lengths they went to try and help was above and beyond the norm. thank you very much and i will be definitely come back to you in the future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/4/2013 - John rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Ross found me a new tenant quickly when the outgoing tenants advised they haad found a property to buy.

Ross and Jordan were attentive and courteous when dealing with the recent handover of tenants which went without a problem.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/4/2013 - Mr mrs S rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Mr/Mrs S we were first time buyers and had no real understanding of the property market.we saw a couple
Of agents but townends help us the most no only by finding us are fist home but we was greeted every time with Michael or Lorna standing up although Michael found us the ideal home Lorna introduced us to there mortgage advisor who was equally as good if you would like a professional friendly agent to take care of everything TOWNENDS are your agents thanks Michael and Lorna<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/4/2013 - KirsteeDriver rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was immediately impressed with the service I received from Townends.  Josh, who was my first contact within the company, called me almost immediately after I had showed interest in a property and arranged a viewing for me.  He was extremely personable on the call - I finally felt like I was dealing with someone who was genuinely interested in helping me find the right place for me as opposed to someone who just wanted to get a property off their hands so they can make some money (which is the experience I have had with many estate agents, Foxtons being the worst).  This helpful and genuine service continued when I viewed the flat and I am pleased to say that I fell in love with the place and immediately put an offer in.

Having put an offer on the flat, and having had it accepted, Josh and Clint were both extremely helpful in keeping me up to date with progress, sending me the relevant forms and generally being extremely pleasant to deal with whilst also being patient with me when I kept filling in forms wrong thanks to long days in the office.

My offer is still going through however, to date, I can not fault the service I have received from both Josh and Clint.  Before dealing with Townends I had had extremely unpleasant experiences with estate agents so I was not looking forward to flat hunting again. However Josh made the early part of the process (flat viewing, putting in an offer) extremely easy and both Josh and Clint have made the remainder of it stress free.  

I would highly recommend this estate agent.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - Linton and Coleen rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Having used another local agent in the Croydon area, I was very disappointed with the service I was receiving when the current tenant vacated the property.  I contaced Diane having found a letter in the property advising that she could find a suitable tenant .  She 'promised' she could find a new tenant within 48 hours.  She kept that promiise and within that timescale, she found  a tenant, and with a higher rental that the previous agent.  We told her we were going on holiday in 7 days but  this was not a problem as she and her team took care of everything. Documents were emailed to us thereby allowing us to sign these electronically.  We contacted Katrina from overseas who explained all the relevant electronics documents to us.  Everything went smoothly allowing us to enjoy our holiday without  any worries.  On our return we went to the office where we received a very warm welcome from Diane and the team.  Thank you very much Diane and your team for the excellent service you all gave us for the easy transition to Townends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - Hamish Ferguson rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I bought my property through this Branch and have recently sold the property through them.  I have found them very honest, transparent, supportive and overall prepared to act in my best interests.  In an industry known for poor values - these guys stand out in my mind.  They have worked tirelessly on getting a sale across the line, in what are very difficult market conditions.  All members of the team I had dealings with were very professional.  I would not hesitate to use them again.  Nice work guys and thanks!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - laurence rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found townends a good place to rent from, although i had a complicated application, they were very helpful in getting me and my partner through it. I have managed to find a very good landlord through them and overall a good experience.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - Sarah Rogers rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Our agent (Abdul) was fantastic. He made every effort to assist me in finding the perfect property at an affordable price. I would recommend this estate agent to everyone who's looking to rent in Twickenham/isleworth area.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - Isi Xhixha rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[He helped me buying the property, he kept me updated each step of the purchase. He spoke with the vendor to speed things up.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - H rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Have to say that Shelly &amp; Kalpesh were excellent and very professional. I was infomed on updates regularley and the sale of my prerty went very smoothly. Highly recommend these Agents.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - Andrew Oakey rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I've had numerous bad experiences with Estate Agents, but Townends are the most realistic agent I've known.  They we're able to find a buyer within 4 weeks and take it off the market.  Without the hard work and diligence of Gemma at Townends I would have pulled the property from the seller. However, Gemma was able to keep a cool head when I was starting to lose mine and keep me updated and push the sell through.
I can't speak highly enough of her.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - Sean rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Really friendly and helpful. Gave me good advice on what property would best suit my needs and then fitted my budget around. Already recomended to family and friends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - iva rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[thank you for great service. always polite and happy to help and will definitally use townends again. Would recommend to everyone.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - Jonathan and Eve rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We chose Townends to find a tenant for our 2-bedroom flat in South London.  They were extremely helpful and worked so hard to get us a tenant in as quickly as possible.  We had 4 weeks to let our flat.  Townends knew this and managed to secure a tenant by week 3, and got us a very good rental price.  All the staff members were courteous and professional, and we felt able to call them at any time. When showing people the property, the agents were very positive and knowledgable about our flat and the area.  They followed up all the leads and gave us feedback.  In the beginning, Andy (rental manager) took the time to visit us in our flat and answered our many questions. He was also always available to answer all the other questions we forgot to ask on his first visit!  We wouldn't hesitate to recommend Townends, and in particular Andy and his team at the Streatham Branch.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - KEN RUMNEY rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Both Tim and Ryan were very good at arranging viewings, but i think as a company the feedback after viewings is poor, the team at Egham that take over after the sale is agreed is very poor with no communication to the vendor or the buyers or any agents acting for the vendor, Staines always slow to return calls but all staff were very pleasant if  a bit laid back, but on saying this i would recommend them<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/4/2013 - Paul Hayes rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The whole experience was 'easy', my wife saw the property around lunchtime and wanted me to see it that evening. Even though it was quite late Rob was more than happy to show me around. Once our offer was accepted Rob kept us up to speed with progress every step of the way. I would recommend anyone to use Townends as he is a credit to them. Other staff I spoke to at the branch were always helpful and courteous and always seemed to be able to answer my questions which was impressive.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/4/2013 - K O'Farrell rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Conor and Ross provided an excellent service when letting out our property.
From the initial evaluation, organising viewings and then in organising the tenancy, 
everything was completed as stated, promptly and we were informed at every stage 
and they delivered a professional service at all times. We were very pleased.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/4/2013 - Emily rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Harry was very friendly during our viewing and also patient with me running a little late due to work. He allowed us to get on with viewing the property and had helpful answers to all of our questions. We are still completing all paper work etc..so fingers crossed it goes through smoothly, but so far so good. He is always on the end of the phone if we have a question.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[4/4/2013 - Russell Booty rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[As a first time landlord a quite daunting task was made extremely painless by the professional and friendly staff at Sunbury Townends. 

Jenna, Lauren and Rebecca were all excellent and I would fully recommend to anyone looking at becoming a landlord for the first time.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/4/2013 - Maria Gouldbourne rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We found Herrine and Simon's approach very friendly and positive. Their expertise and availability has made the process of buying a house that much easier and less stressful.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/4/2013 - James rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Abdul and Chris have both been really helpful throughout. Chris was professional and accomodating for our viewing and Abdul has ensured that everything has been completed in a timely manner, keeping us up to date of the progress throughout. So far one of the better experiences with a lettings agency, given that I have moved a lot in recent years owing to work, I am glad that now we enter a longer term contract we are working with such a professional firm.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/4/2013 - Bob T rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I needed to sell my property quickly and chose Townends from all the agents i saw as Michael said he could get the property sold quickly for me, and he wasn't wrong. He had the property on the market for less than 1 week when the first offer came through and it was only a few days after that when another offer came through which was agreed. Throughout the whole process, Michael was on hand to help with the whole process and helping me with my solicitor paperwork i didn't understand. I had a date i needed to move by and Michael was always updating me with how long the process would take! I would not hesitate to use Townends again and would like to thank Michael in particular for his good work and making the transaction as easy as possible!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/4/2013 - Mr Mata rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The property in question was advertised through Townends in Egham. Within 24h rs of contacting the agent, an appointment to view the property was booked at my convenience - Michael went out of his way to accommodate this request due to my work commitments. They also suggested that  see their in- house mortgage adviser who got me a great deal mortgage in just 3 days!! Great communication from Michael and Lorna at all stages of the purchase and from all other staff members at the branch. Not only will i use them again, but would not hesitate to recommend them to my friends and colleagues at RHUL. Great service.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/4/2013 - Dr Natasha Nosimohomed rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very well organised branch and estate agent. Provided all the necessary details and communicated to myself and the landlord in a professional manner. Overall very happy with the service provided. Chris Brookshaw went the extra mile to show me the different routes and times to travel from the property to work which was much appreciated and arranged a second viewing on the same day. Abdul Miah worked hard to help us achieve the best monthly rental price. Both of these agents' hard work is very much appreciated and highly recommended. Also although we have decided not to buy yet, the financial adviser in branch was extremely helpful in providing advice and professional services and we will be using him at the time of purchasing a house.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/4/2013 - Maurice Baker rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[TIM WAS EXTREMELY HELPFUL AND PROFESSIONAL RIGHT FROM THE START. HE KEPT US WELL INFORMED ABOUT WHAT WAS HAPPENING AND REALLY WENT OUT OF HIS WAY TO  ACCOMMODATE US.  HE USED GREAT NEGOTIATIONG SKILLS TO REACH AN AGREEMENT BETWEEN TWO PARTIES WITH DIFFERENT INTERESTS.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/3/2013 - Barker rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Liam was very responsive to our property search and understood we were travelling from further afield and needed to see as many prospective properties as possible within one afternoon. He was professional and friendly and listened to our needs. He was able to show us a few properties and we managed to find one that we wanted. He followed up our offer diligently until completion. I am very satisfied in the service I received and would recommend this agency who are professional and try to make things as easy for you as possible. Much appreciated, thank you.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/3/2013 - Costa rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Mr Nelson forgot (or are company demands) of the Tenants phone number and we hade to wait 10 min in a frizing cold in the first visit, and he was a rushing us (because of the presence of the actualy tennants) on the first visit.
in the second one (yes we had to make a new one) it apeares to have beane some kind of miss understanding and we add to reture later because the actualy tennants were at work
but in overal all was very good an we were nicelly treated by all members that we spoken to
me and my wife strong recommend this agent<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/3/2013 - Juddfire66uk rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was very impressed at the help and information given as we had some issues and needed advice , we were very worried but Conor reassured us all the way! And I think we are superbly matched to our new Landlord.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/3/2013 - AJR2013 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was very happy with the level of service received from Townends. As a first time buyer I had many reservations and queries when it came to buying a property, however Mark and Nick were both very easy to talk to and were always able to provide sound advice. They were also noticeably flexible whenever I asked to arrange viewings and gain access to the property when required.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/3/2013 - Andre Jason rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Have recently rented an apartment through Townends. There were initial complications which Townends expeditiously and professionally overcame. I found the rental process straightforward and clear. Townends staff kept in regular contact throughout the process.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/3/2013 - Tenant with Townends rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[On moving into our let property there were a few maintenance issues that  needed to be addressed. As such I had to call and email on a few occasions to get these sorted. Each time I called the matter was dealt with quickly and efficiently and delighted to have been looked after by Lori as she was customer friendly, kept me informed and responded as quickly as was possible. I was reassured by her ability to sort things with the speed she did. I am very happy knowing she is at Townends to support me when any maintenance issues come up.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/3/2013 - Irena rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Jenna McCann, Adam Hughes, Rebbeca Whitethread  - Sunbury - Townends - Crew. This Estate Agents and there crew members are Amazingly Professional, friendly and honest. This team is doing a fantastic Job. Highly recommend for those who living a busy life and prefer doing things with (Internet &amp; email..etc) 

Communication -  5/5 Stars, Property as described - 5/5 Stars, Deal completion - 5/5 Stars.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/3/2013 - Philip rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Katalin was very helpful in our property search, and was great at following up. We only saw one property with Katalin which was nice, however did not meet our requirements fully. Katalin was professional and helpful at all times.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/3/2013 - Louise rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Stacey and her team were professional, quick and efficient, kept me updated at all times.   As a 3 Bedroom house in the Croydon borough, they faced restrictions in regards to the fact the house does not have a HMO licence.  only 2 prof. can share or a family (3 or more friends require a licence)<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/3/2013 - Newcomers rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We recently moved from abroad to Sunbury and Townends staff helped us to find a rental property whilst still outside the country. The property found met our needs for the short term, both in terms of location and functionality. We would like to thank the Sunbury team for their effort and friendliness.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/3/2013 - Richard Martin rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I thought I would just jot down a quick review to express how pleased I have been with the service I have received while dealing with this agent. A little while ago, the electrics in the flat I have rented through this agent have run into difficulties.
 
They were quickly able to arrange a electrician who was able to diagnose the problem. This could not be fixed on the first visit, but I was kept up to date on the process, and Townends worked with me to gain access to the property during my work hours, without me needing to be present.

Lori kept me up to date, and rang to arrange access, and at all time was apologetic for the issues I was having, while working for me to make sure it was resolved as quickly and painlessly as possible. I would recommend this agent to all who would listen, as they seem to look after their tennants well.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/3/2013 - Shirley Knight rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Michael has been a great help with the sale of my property, giving advise and explaining the process as we proceeded but never being pushy! The offer to assist was always there and even sending post for me to make the whole process run smoothly. I would definitely recommend Townsends and Michael in particular.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/3/2013 - Catalin rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Abdul and Chris both helped us a lot. Abdul answered my calls even on Sundays. We wanted to move early into the property and he made it happen.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/3/2013 - Josephine Martin rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Emilio Ascione was very helpful in finding a tenant to suit my requirements. It was a very swift service and all my inquiries were dealt with quickly. Thank you.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/3/2013 - D and P Berryman rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Matt stood out from other sales negotiators we have met by &quot;selling&quot; the property to us rather than opening the door and leaving us to find our way around. He was punctual, polite and totally professional. Matt had done his homework and was very knowledgable about the property and could answer our questions on the spot. He was particularly good at keeping us informed and went out of his way to follow up our queries by liaising with the vendor and facilitating our research into the property. Matt is a credit to Townends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/3/2013 - E. M. Williams rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very profossional team always reporting back every step of the way so that we knew what stage things were every step of the way. I am glad I used them.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/3/2013 - Adam Houdoire rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I first dealt with Reece when I initially went to view this property. I found him to be very straightforward, very polite and very helpful. Reece has been very approachable and helpful whenever I have had any queries, he has always explained things thouroughly and well. All in all I would he highly recomend Reece and Townends to any potential customers.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/3/2013 - Ella Lawrence rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[From the moment we stepped through the door to Townsend we received great customer service from Michael. We had been on a long day of visiting estate agents and were having no luck with other agents. Michael was polite, helpful and funny (after the day we had had it was a welcome change!) and got us a site visit at a property after we had been in the shop for about 10 minutes! The property was exactly what we were looking for and we are now living there :)

The whole process from start to finish has been seamless and I would definately use Townsend again! 

Thanks Michael!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/3/2013 - James Nicholls rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Excellent service from the beginning. We viewed multiple properties in our search across the majority of lettings company in Guildford and had a very negative view. Amelia took time to work out what we needed, what we didn't and was very selective in choosing houses to view. We have ultimately ended up with a house much bigger than we expected for the same price as others half the size due to her relationships with her landlords. Amelia and her team were prompt in returning all phone calls and now we are settled in there is still excellent aftercare. I highly recommend speaking to Amelia.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/3/2013 - Sebastiano rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Being the first time for me in UK as a tenant, Ben was very good in assisting me through all the rental process and provided very useful interface with the landlord.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/3/2013 - Al rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends were very supportive throughout  a long sale process and were able to secure us a much better price than other agents in the area were willing to market the property for.
I would recommend them to anyone looking to buy or sell in the area as they have a good knowledge of the local area and are always helpful and pleasant to do business with.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/3/2013 - Laura rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends Whitton were friendly and approachable from beginning to end.  They were particularly good at giving feedback soon after viewings.  Thank you Jo and Sharon. You were always so cheerful and positive.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/3/2013 - Richard rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends were excellent throughout this process and demonstrated patience and tenacity in what became a lengthy and complex sale. They were friendly and dilignent and secured us the full asking price for our property. The service we received during the exchange process was also outstanding.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/3/2013 - David Annetts rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I started with 2 Estate Agents in a slow selling environment, the other quickly lost interest whilst Jon maintained his enthusiasm and matched two serious prospective buyers to the house within 3 weeks of the other agent turning their back. He was polite and tireless, as were his colleagues. I'll not mentioned any of their names as it is unfair to pick out one of Jon's support team over another as they all demontrated the same enthusiasm and polite bussiness like approach.

When I first moved to Woking 40 years ago, it was accepted that Mann &amp; Co (as was) were the best Estate Agent to sell your property. I think that crown has passed to the Commercial Road Branch of Townends. The demographics of the town have changed radically in recent years and believe that as the proportion of properties that sell themselves is being replaced by more popular housing, this Branch of Townends has its pulse on the market.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/3/2013 - Abroad Landlord rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[From phoning from an appointment to having one the next day, to appraising the property and ascertaining current market value and rent value in line with property at the time and location, and advertising, Ross gave us a good service and was all inclusive and clear in explanation. I am happy with Townends as a whole.

Additionally, as a tip I suggest that you make sure you give your own locally-sourced maintenance contacts ~(plumbing, repairs, etc) to the Townends maintenance team so that when problems arise with the property you can use local labour and keep them afloat, instead of paying the premium and using someone from 100miles away.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/3/2013 - Ed Stratton rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Just a quick thank you to the sales guys at Townends Earlsfield. My first point of contact was Jason, who unfortunately moved on but then I was lucky to be introduced to Nick and Mark. From start to finish, from when our first sale fell through to eventually exchanging, these guys were outstanding, professional, always available and nothing was ever too much trouble. We always felt they were fighting our corner and more importantly, they outstripped rival agents viewings by about 10 to 1. If I were looking to buy in the Earlsfield area I would definitely use Townends. My only pity is that they don't have an office where I'm moving to as I would definitely use them again. Thank you guys.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/3/2013 - Naveed Khan rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I am new to this neighborhood and was a bit skeptical on where to start the journey to find a better cosy place for my family. While strolling through many estate agents and going through many adverts online. I came across Townends. I was warmly welcomed. My preferences were carefully noted and a search was done resulted in finding a dream place. From the References checks to the final agreement formalities. Everything was done online, I was personally served by Diane and all my queries and concerns were answered in real time almost. Thumbs up for you guys. Amazing and splendid experience. A+++++ Recommended<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/3/2013 - Jamie rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Harry showed us around 2 flats on a saturday morning - he was cheerful and friendly the whole time, plus brought our viewing times forward a couple of hours as this was more convenient for us on the day. 

The second flat we say we chose and Harry dealt with the admin paper work quickly with us, and then rang us within an hour to say that our offer had been accepted by the landlord.

Overall, a very speedy and efficient service and I would not hesitate to recommend Putney Townends and Harry Pearson to any person who is hoping to find a property in the Putney area.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/3/2013 - Rasul Khan rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[What can I say I am happy with the Mitcham branch of Townends. I have been with Townends for years and each time they have treated me with the same level of respect and conducted themselves well always from the point of the viewing up until completion and beyond as the fully management service is in my eyes first class.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/3/2013 - Rosalyn rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We received a very professional service at all times.  Chad was very proactive in suggesting ideas for marketing the property and always kept us well informed of viewings and feedback from these viewings.He was also very helpful when offers came in - discussing the pros and cons of accepting or not. Once an offer had been accepted,  We always felt very well informed through the whole process..  
Our situation sadly became quite complex as my Mother (the owner of the house) sadly passed away just as the sale was about to proceed.  I was very impressed by the understanding I was shown at this difficult time by Chad in particular.  
Chad was the staff member dealing with our sale. If he was unavailable, we also dealt on occasion with Robert Dawson who we also found to be helpful and professional.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/3/2013 - Sarah rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found the staff not only courteous and polite at all times but also exceptional in terms of answering any queries put to them professionally. They always came back to me in a timely manner. Thanks for all the help!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/3/2013 - KatiebethP rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[A professional and friendly branch, I was happy with Jon and Townends.
However, I feel I have to give special thanks to Lisa Goggin,  my Sales Progression Advisor, in what was a difficult and complex sale. 
From start to finish, Lisa was an utter professional, offering support and advice every time I called (which was often!).
If Lisa did not have the answer immediately (which was rare) she would find out and get back to me, always efficient and always with an &quot;it's no trouble&quot; attitude. 
Lisa went above and beyond and I highly recommend her services. Townends are lucky to have her in there team.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/3/2013 - Sarah rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Chris provided me with an efficient service in letting a number of properties. I was particularly impressed with the way he kept me informed , without wasting my time, during all the various stages surrounding the letting process . He also was extremely helpfull and professional in the service following key hand over.

I would certainly recommend Chris to another Landlord.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/3/2013 - Simone rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very friendly and efficient team working in lettings. The two agents i dealt with were both extremely helpful and made the whole process of finding a rental property quick and easy. Top marks to lettings at Townends Twickenham!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/3/2013 - Richard Madu rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I would like to pass my recommendations on to Townends for the excellent customer service provided. As I was in a rush to find a suitable apartment to rent and did come across a few obstacles. Dianne was able to provide me with other alternatives which allowed me to secure my property which I enjoy living in.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/3/2013 - Iqbal rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The Townends staff is really helpful extremely professional, I am really impressed with the quality of service. They value the customer concerns.

Great job Townends staff<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/3/2013 - lee rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Both Stuart and Mark eased my anxieties about becoming a landlord. Both were found to be very knowledgeable in their respective fields. What I particularly liked about Mark is his  optimism sprinkled with realism about the various options available. What I particularly liked about  Stuart is his down to earth manner. 

Both agents regularly kept me informed of key developments and always returned my calls no matter how busy they were with other cases. I look forward to continuing to work with them and would recommend them to others.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/3/2013 - Samir rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Ben was very helpful in selecting and eventually sorting an apartment out for me. His manner and Knowledge was up to standard defenetly I recommend the agency.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/3/2013 - Sammi rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Chad was very helpful and informative when I had a few problems come up with the purchase of the property (not the fault of the estate agents) and his customer service was excellent!! Thankyou Chad.

Rob was the main person that I dealt with at the estate agents, also a great help! Thankyou.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/3/2013 - Elaine Gregory rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[From the start of looking for a property in our low price range, the Egham branch were very helpful and when finding the  right property Lorna was great at dealing on our behalf, and it did not end there as she was very helpful when contacting her with queries and revisiting the premises and until we collected the keys.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/3/2013 - Brian Mortimore rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I cannot praise Andy Gearing and ALL his staff highly enough for the manner in which they processed my sale.  They put me intouch with an excellent conveyancing solicitor and were then able to obtain a possible buyer in a matter of days.   Unfortunately this buyer pulled out of the purchase at the last moment but Andy and his staff were able to obtain another buyer within 2 days and this led to a successful sale.   
Andy ensured that we were kept informed, on a daily basis, of each element of the sale.   He and his people were always EXTREMELY polite and friendly yet ABSOLUTELY professional.
This branch is held in VERY high regard by myself and and my wife.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/3/2013 - jackstarliner rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Ms Fuller was a bright, professional and pleasant young lady.  She was thorough in trying to assist us to find the right property. We found the dream property but on our part we had to pull out and Kenisha pulled out all the stops to find an alternative for us, she keeps in touch and it makes us feel she is determined to help us eventually find the right home for out family.  We're first time buyers so it was important we found an agent we could trust.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/3/2013 - Racing act rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[All the staff I dealt with at Townsends were polite, friendly &amp; efficient from Tim DeSousa who valued my house and agreed my contract with Townsends through to Ryan Talbot who pulled out all the stops to achieve the sale at the price that I wanted. The sale went through relatively easily but when there were small hiccups the management &amp; staff were quick to respond &amp; get things back on track. I would recommend Townsends &amp; would certainly use them again.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/3/2013 - Clara Day rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Dealt with Lisa Goggin during our purchase process.  She provided us with excellent service and support.  She was always on hand when needed.

We are extremely happy customers!!  :)<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/3/2013 - Anne Sparrow rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Abdul was very helpful at all times.  He called me frequently to keep me updated on the situation when he was showing prospective tenants around my flat last summer.  Once he had found tenants, he kept me informed as to what was required of me, helped me to complete the tenancy agreement and basically took time to assist me.  He was always friendly.  When I decided to put my flat on the market recently he prompted the sales team to help me in anyway they could, he spoke to the tenants and explained the situation and generally was involved. I have nothing but praise for him.  If I ever need to rent a property again I would definitely use Townends because of the brilliant way Abdul has looked after me and my property.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/3/2013 - Mr Patel rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The team at Streatham Townends is a breath of fresh air. It was obviously a busy time on a Saturday when I first popped in and I was introduced to the branch director Andy as the lettings staff were already dealing with people. Andy made time for me straight away and was the first agent that actually listened to what I wanted. Less than a week later and with daily feedback from Ravi and Gary.. his team had found me tenants. Andy came to my house to talk me through the paperwork with full references for me to approve. I wanted to hold the tenants deposit myself after my previous experiences and this was no problem. The agreement was amended by the next day and Andy came back to my house and showed me how to setup with a scheme called Mydeposits so I could handle this the way I wanted. The tenants have been in my property three months now and also found Townends easy to deal with. I will definitely use them again.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/3/2013 - Vanessa rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I am a very happy landlady!  I met my new tenants last night and I could not have wished for a nicer couple.  Admittedly, I have been very spoilt by the previous tenants, who Townends also found for me, they stayed for 8 years and they were absolutely brillant and it looks as if Diane and her team has done it again.  They know the type of tenant I was looking for and not only have they delivered, they did it in just a couple of weeks.  I was very impressed with Diane and her team, they were quick in finding me the right tenant and they were very efficient.  Thanks Diane!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/3/2013 - Laura91 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Abdul was very helpful and very understanding, would definitely recommend townends to others as everyone in the office was really polite<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/3/2013 - Charlie rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was very impressed with the service I received from Townends, especially from  Gary Cooper who was courteous, polite, informative and professional. He worked very hard to find me the right property and I would happily recommend him to anyone.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/3/2013 - Sherrelle rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have been dealing with Andrew for approximately 2 years as  I regualary rent properties via him. In my experience he never fails, I have found him to be honest, reliable and straight to the point.

He works rapidly and always keeps me up to date with the progress of my applications.

I would recommend him to any Landlord or Tenant.

Andy keep up the good work!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/3/2013 - abi and dario rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We had s very positivr experience with townends in putney...after visiting all estate agents in putney (around 12) townends lined us up a viewing straight away. This was organised by harry pearson and we were taken to the property by erol dogruel... unfortunately this property was not satisfactory however erol informed us about another property coming up in wimbledon...and we were take to see that 2 days later...it was perfect... so we agreed to go for it. Harry was very helpful with all the paper work and explained all of the fees and deposit etc very well... all paper work was complete after 1 week and harry was very helpful when ever i had any queries about the property. We are very happy with the service we got at townends putney.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/3/2013 - Janice (Janey) Groth rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[What a surprise we had when John rang us (in South Africa) in response to our e mail. He introduced himself and asked relevant questions about the property. Within a few days he had viewed the property, taken photos and arranged to have it advertised on Right Move. The description and photos of our property were well portrayed on Right Move. John kept us informed with regard to all the viewings, and within a short period of time he had managed to find a suitable tenant. Ben then made contact with us, and dealt with the finer details of the lease, tirelessly responding to our numerous queries. We found both John and Ben were prompt and professional in all their dealings with us. 
 For a stress free experience when you lease out your property, we recommend using Townends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/3/2013 - GulvinLoz rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Having had 5 agents around to value my house, Matthew stood out from the rest- honest &amp; friendly, informative &amp; personal. Planning to move back into my home in 3/4 years tenant quality was of upmost importance which he most certainly took onboard, delighted he managed to secure a new corporate tenancy for my home with a lovely family I am more than comfortable with the tenants living in my home whilst on the other side of the world. To top that he managed to secure over asking price for my house! Would recommend Townends to any landlord considering an agency in W4 to rent their house.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/3/2013 - Long rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very positive and knowledgeable agent(s). Excellent contact and service throughout the process.
Result was a smooth and satisfying experience.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/3/2013 - dee9 rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was dealing with Townends for renting a property. They showed me the property, it was a short visit. I didn't find it really good but it was in my budget. They called me up regularly but I didn't show much interest. After a few days, I called them and inquired if it was still available. We discussed further and started negotiating. I sent them a list of items that I would like to have in the house, for ex: microwave, washer dryer, sofa, table, chairs etc. I also requested them for new furniture. They agreed in emails with items that they can provide and rejected a few. They created an agreement that didn't mention about the white goods in the house, so there was no mention of dryer. I trusted them in good faith and signed the agreement. Later on, I found out that there was no dryer in the house. When I confronted them, they said it was not mentioned in the agreement and they can't provide it. When I said it that we agreed in the emails, they gave me a lame response that emails were a starting point of negotiations and agreement is the final document. I couldn't believe a company like Townends could do it. They just changed their colours after getting the money. I will never recommend them to anybody.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/3/2013 - Marikie Treadwell rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I received good customer care;  my phone calls and emails were responded to without any unnecessary delays. Simon was  efficient,  always helpful and  friendly  - much appreciated. It was a pleasure dealing with him throughout  the process. Thank you!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/3/2013 - salvatore ippolito rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends 10/18 Station Road North Egham office (Lorna Sanders) handled my property extremely efficiently, knowledgeable and professionally from start to finish. Very impressed with Lorna Sanders.  As a result, Lorna is now selling another house for me.. no sales talk just results.. if you want you house to be sold.. use Lorna!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/3/2013 - jackstarliner rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Shane (I forgot to get his surname) was professional, enthusiastic and a great personality.  Even though the property above that I looked at was not quite right and he did advise me in advance, it was I who insisted on seeing it (stubborn....lol),  I  would certainly recommend Shane.  I have subsequently put in an offer on another property so fingers crossed.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/3/2013 - Bruno R rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I only have a word to describe Diane and her team (efficient) during my flat purchase experience, and event after when I needed to let my flat they really help and produced the right tenants , I can only said Townends in Croydon have a very professional team in place ,excellent !<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/3/2013 - Afshan rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[It has been a pleasure working with Townends. I began looking for my new flat a month ago and the agency helped me find a new place in less than 2 weeks time. More importantly, the property was exactly what I was looking for. 

I would especially like to mention that John Sherwood was a pleasure to work with. He has been extremely professional and prompt with his communications to me. In addition, he went out of his way to arrange a second viewing for me and also gave me a quick tour of how to use the equipment at the new property which I was struggling with when I moved into the flat yesterday. I wish him all the best.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/3/2013 - Mike M rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The gas boiler failed at 1945 last night (temp outside -2 degC). I rang the Tenant's Emergency Out of Hours HelpLine and left a message, more in hope than expectation. Within 5 minutes I had a return call, from a very pleasant but professional member of staff, Hannah, who took all the details and explained what she would try to do. Within 30 minutes she'd rung back to say that an engineer was on the way. He (James) arrived at the time advised (2100) and diagnosed and made a temporary fix to the boiler so that heating was restored by 2130. He also showed me how to restart the boiler should it fail again (faulty circuit board, hopefully to be replaced when Landlord has been contacteded).

Overall, the service was professional, empathetic and efficient. I was kept informed of progress and options, and  the emergency call-out engineer arrived on time, was professional and courteous, and able to diagnose the problem and affect a temporary fix so that heating was restored immediately. 

Thank you to both Hannah &amp; James. Good job well done.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/3/2013 - Medea Dingo rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[When we were looking for a property to rent, and we needed it in a hurry to secure a place at the right school for my oldest,  we found one we liked in the Townends window. The agent who showed us around then claimed the 'landlord didn't want our offer' - we are in the top 10% of earners and have a perfect credit score and good references - we were mystified. He then went on to show us several other properties. It then became clear he was in fact showing us properties that were for sale - we were the reserve action plan should the buyers not be able to sell (it was in the slump). the last one he wasted our time with had the for sale sign outside! He clearly thought we were as stupid as he evidently was.  We never did get an explanation as to why the first property we looked at couldn't be ours - I believe that one was in fact a rental property - it was weird and he was clearly manipulating the situation. Of course, we went with another agent fairly quickly because despite his fluent estate agent smarm we were not fooled for long. Inevitably, we got a lovely 4 bed house the same day we looked at it with Andrews Lettings, because there is nothing to suggest we're a problem - rather whatever crap this guy was trying to pull was the problem. Had he taken us in for even one more day we would not have secured the place at my son's school - I wouldn't set foot in a Townends again.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/3/2013 - Arthur rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[TO THE EDITOR:  I am sure this is too long; please edit it as you wish.

          Harry Dunne and Harry Patterson each presented a property to me. Both were professional, friendly, knowledgeable, and quickly found out and advised me of the answers to the odd questions they could not immediately answer.
          Katrina ...?... and other members of staff in the Croydon branch handled the local administration well including answering the telephone and taking messages. I left about 10 messages and I think only one was undelivered which is a very good success rate. I was very pleased that the phone was usually answered so quickly and there were pleasant and helpful responses.
          Hayley Fuller handled preparing the contract and head office administration. She preformed well except something went wrong when she had the day off. Nobody was picking up her phone calls and all one heard was that she was away from her desk implying she will be back and will reply shortly. This gave me a bad impression because I called back several times and got the same message again and again.
          Diane Armstrong, who led the team in the local office, was very helpful, friendly, and knowledgeable.
          I will be pleased to us their services again.
THE END<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/3/2013 - Ron rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I really liked to work with Townends letting  agency.Staff was very friendly and polite. They helped to find a very nice tenant and I liked the way they work.I really recommend his agency!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/3/2013 - Pete rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[From day 1 through to let, Erol, Stephen and the team at Townends Putney were honest, professional, responsive and keen to ensure my property was let to the best posible tenants on the best possible terms. I found the service excellent with all elements expedited quickly and my queries and requests handled in a highly helpful manner. Highly recommended.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/3/2013 - PSB rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Emily Harrison, Pre-tenancy Co-ordinator, has been a great pleasure to deal with. Upon sending me a pre-tenancy offer letter, there was a clause which had never been mentioned to me and something that I would not have agreed to. I called Emily immediately to inform her - I also had a couple of other questions as well. Emily handled the situation extremely well and kept me up-to-date when necessary. She was extremely patient and liaised with the Townends Northfields branch for me in order to obtain answers to my questions and concerns. The clause was removed, and this is thanks to Emily's help. An extremely professional individual who is an asset to the company.
I was intially doubtful about Townends as the Northfields branch weren't upfront about their fees (the lettings agent has since left), however, due to Emily, my opinion of the company is positive - she is an honest individual who ensures that the customer  (in this case, the tenant) comes first.
If everything goes well throughout the tenancy, we will definitely stick to Townends.
My advice to prospective tenants - make sure you find out about all the fees first (the admin fees of 300 are quite high compared to other estate agents in the area - I've done some ringing around, plus you have to pay for the reference fees and a check-in fee) as it all adds up! Hopefully if you have any pre-tenancy questions, you'll be lucky enough to have Emily as your Pre-tenancy Co-ordinator. As I said earlier - she is an asset to the company :)<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/3/2013 - Nadine rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The service was excellent and all staff we dealt with were helpful and answered all our questions. It was a very quick turnaround!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/3/2013 - Mrs Chaffe rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The service provided by Rob and the team at Townends was very good. We sold our property very quickly due to  the number of potential buyers that they had managed to get to view our property. Rob kept us up to date regularly on the progress of the sale and also provided detailed feedback promptly after viewings. 

Chad was also very helpful and responded to our queries or questions efficiently. 

I would definitely recommend Townends if you are buying or selling in this particular area.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/3/2013 - Jeff rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Erol &amp; Stephen came out to the flat and were very honest about what rents I could expect and ket me up to date on the potential clients and gave me the honest feedback. Once they had someone make an offer they were on the phone immediately. It took them less than 2 weeks to get the property let.
Both great guys.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/3/2013 - Adele rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I popped into Townends Northfields along with other numerous estate agents in the area to help me find a property.  Townends were genuinely interested in helping me search for the ideal property.  Billy listened to my requirements  and suggested several properties to go and view.  He was very courteous and professional.  Some estate agents can be very pushy but my experience at Townends changed my opinion.  I was kept fully informed of new properties that came onto the market and fully supported throughout my search by both Billy and Mark.  After weeks of searching with various estate agents, I was shown the perfect property within 2 days.  What a fantastic job they did and very worthy of all the reviews about Townends Northfields.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/3/2013 - Jacky Staff rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We used Sunbury Townends when we first bought our property 7 years ago so it only made sense to go back to them when we wanted to sell the property.  And glad we did!  Rob was efficient, helpful and very knowledgeable.  The sale took somewhat longer than we'd expected and Rob was very helpful in finally getting us to to Exchange and then Completion.  Highly recommended and will definitely return to Townends Sunbury when we are next ready to purchase a property.  Thank you.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/3/2013 - Alex C rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Michael has been really lovely and exceptionally helpful throughout our singing-up and moving process, and continues to be now that we have moved. He's really gone above and beyond- from showing us properties late on a Saturday evening to dropping our keys round when we were caught in traffic. He made the whole process painless and was a delight to deal with! Thanks!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/3/2013 - Andrea rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I recently sold and purchased through Townends at Sunbury.  I have to say that the service I  received was exceptional.  I would like to thank  Chad, Rob and Harrison for always being on the ball and never missing an opportunity to get in touch with me. 
Harrison had a natural ease with all of his potential customers  which made showing people around that little less tedious.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/3/2013 - Ahsan Ellahi rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Lisa was acting on behalf of the vendor of the proerty. I found her very responsive, intelligent and professional. She helped all involved in the process by keeping the transaction moving forward as there were various diffciult complications along the way.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/3/2013 - UnhappyTenant rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[From the moment Townends took my security deposit they were an absolute nightmare. Townends fees were much higher than other agents fees and these costs were not explained me prior to my holding deposit being taken. After complaining about the fees which are absolutely ridiculous for a single tenant (420) I was told if i pulled out i would not get my 300 holding deposit back so I had to like it or lump it! Although my offer was accepted and I moved into the property the negotiator promised me the flat would be professionally cleaned and painted - neither of these were done. The flat was dirty with many of the old tenants belongings left at the flat. A few months now since I moved in and the flat had damp issues which I was told by Townends Property Mgmt is to blame for not ventilating the flat - although I always sleep with the windows open as it was a very warm flat! I am at my flat only a few months and cannot wait for the 6 months to be up so i can leave as I NEVER want to have dealing with TOWNENDS again. All the staff purely see is dollar signs and do not want to know you unless they are taking your money!! AVOID AT ALL COSTS - a very dissatisfied tenant!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[6/3/2013 - Hetty rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Andy and his team were very proactive from the point of marketing our property right up to exchange of contracts, and really did everything they could to get to exchange when things seemed to be dragging with our purchaser. They are friendly, hardworking and very approachable, and we would not hesitate to recommend Townends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/3/2013 - X123 rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Insanely rude and incompetent. Ridiculous administration fees - to do what exactly? 
Ben was ridiculously big headed with a chip on his shoulder, and gives off the impression of a typical estate agent. Rude, arrogant and pushy. As for Adam Webber - a &quot;manager&quot;... I have to say his arrogance gives Ben a run for his money.
Head office were slightly better, but slow. At least they weren't rude. 
All in all a terrible experience, and with the cheek to ask for a review - here it is.

Would never use Townends again. Worst agent I have come across in Ealing.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/3/2013 - Ms Carrie Kirk rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found the estate agent very helpful, Coner Reynalds was very pleasent when i went to look at the house and answered any question i had . When everything was going through if i didnt understand something they were alway happy to answer any questions. 
Everything went through smoothly and always kept me informed what was going on with the house either by email or phone .<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[4/3/2013 - JC rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[During the letting viewing and agreement the agent was friendly, open and accepting of the conditions we had.  The agent fees were (in my view compared with previous letting experience) on the high side and some mistakes were made in drawing up the contract (remember to check negotiated clauses and length of contract), but they were quick to resolve issues and re-issue correct contracts.

Maintenance issues are taken care of in the head office and not the local branch, and this can be a mixed experience where sometimes service is excellent and other times no one has any idea about what is going on, and you talk to 4 or 5 different people.  Once someone has a grasp of the issue, the experience improves.

That is not to say the experience is ever a negative - I have had problems with either the local branch or the head office, and everyone is friendly and accepting.  I would recommend.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/3/2013 - Ray King rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have found this agency to be helpful and professional from the start. They have worked hard to get viewings and when a buyer pulled out at the last minute they were back on the case immediately. They have always been responsive when I contacted them and successfully found a buyer at the price that was acceptable to us.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/3/2013 - Mr Troia rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I would like to thank Abdul Miah, and his colleague Chris Brookshaw, for all their help in finding us our ideal home.  Having visited numerous estate agents in and around Twickenham, we found Townends and their staff to be the most friendly and welcoming. We saw a property that my partner and I went to visit with Chris, and returned for a second time with Abdul, who had also arranged for the owners to be there. Abdul has worked tirelessly to smooth any issues that arose, and kept us informed at all times. Although very efficient and professional, they were also genuinely friendly and determined to do the best for both the owners and ourselves.  I can't thank them enough for their work and commitment.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/3/2013 - Theresa rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Dont know where to begin,my partner and i were looking to rent for almost a year.Been to all the estate agents in woking,but were nothing like the goldsworth park branch,Brad Springett was very supportive through out the whole time of looking to rent.I found him extremely helpful,professional and friendly to us,always promt at appointment,and helps with any questions we had,always returns our calls and check how we are doing.He never stoped until we found the property that suit our requirement.Robert,an experience,professional through out our property search,always there to respond to calls and queries,very friendly and helpfull at all times.can not go wrong with them.will definitley recomend Townends to anyone.Thank you Brad,well done.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/3/2013 - Mark rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Emilio was friendly and showed me a few decent properties which were suitable.  He listened to my requirements and managed to find me a flat to move into at short notice.  I was impressed and happy with the service provided and would recommend Emilio / Townends to other people looking to rent a flat/house in the area.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/3/2013 - Stephen Chandler rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Having dealt with innumerable estate agents over the years, Lisa Goggin stands out as by far the most professional, controlled, calm under pressure and with an amazingly positive and helpful attitude.  She solved every issue promptly and with great aplomb.  Some of these issues were quite significant so I believe Lisa's performance has helped to raise the image of Townends immensely.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/2/2013 - Peter Falkner rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have recently sold a property through Townends in Englefield Green.  When I first contacted Oliver (Sales Manager) I was very impressed with his professional and enthusiastic manner and his excellent advice regarding pricing and marketing the property.  Oliver and his team (Ryan in particular) worked extremely hard and arranged a significant number of viewings with prospective buyers.  They followed up all viewings proactively and  kept me updated on a regular basis. A buyer was found within about 6 weeks and the sale completed about 8 weeks later. Oliver and his team did a first rate job and I would thoroughly recommend Oliver and Townends to any other sellers.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/2/2013 - ADC rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We viewed and made an offer on a suitable property within 12 hours of arriving from the USA, which was accepted. Our time frame was very tight and we found the market to be very tough in the area but still we had our tenancy agreement signed a couple of days later. Emilio Ascione orchestrated the whole process in an efficient and professional way and made everything as smooth as it could possibly be.

I must add that we tried to discuss properties a few days prior by email with the Staines office and they did not follow up on our questions after the first reply. We were only nicely taken care of the moment we walked through their door. Not a huge deal but that is the difference between a 'Good' and an 'Excellent' review. The office at 179 High Street, Egham, was indeed excellent.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/2/2013 - Clare Wheatley rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[This was my first experince of using a letting agent.  Emilio has been very helpful with going through the process.  I was very stressed at first at the prospect of not getting the property but Emilio has been very supportive and helpful throughout.
I would highly recommend using Townends, a very professional, helpful and friendly service.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/2/2013 - Torjus rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have rented a flat via Townends in Putney twice and now I have just bought my first property with their help. Having visited every estate agent in the area I always ended up getting the best service from Townends. They really took the time to understand my requirements and always showed me properties that matched my needs, and as a result they never wasted my time with flats that &quot;might be of interest&quot; and instead showed me ones that &quot;are of interest&quot; 

The staff are all very friendly and know what they are doing, they communicate regularly via email and phone while you are in the process. I also found that they don't disappear after you exchange on a property, they are really there to support you right up to completion. 

Great agency, thank you for your help!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/2/2013 - Natalie Wilkins rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Our purchase was not an easy one due to the nature of the move on for the people in the house and I cannot fault Chad and his team in keeping me informed and helping immensely in the long process. I think without Chad's assistance we would have given up with the process sooner but he offered support guidance and also honesty which I valued. I feel Townends went over an above what they needed to do to ensure this purchase went ahead and we got the house we so wanted.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/2/2013 - marie rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have nothing but praise for the service i received from Abdul at Townends, great attitude and passion shown and truley stood out from all the other agents in the town. will definately be using him again and will highly recommend his services. thank you!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/2/2013 - Kayley rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Our experience with Twnends has been fantastic! Jean-Claude was a friendly yet professional agent who has been incredibly helpful from the very first phone call and with queries since we have moved into the property. Our only small concern was that the check in lady did not do a thorough job, however Jean-Claude has been most helpful in sorting this out too. I would recommend using Townends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/2/2013 - Rebecca rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I really liked to work with this agency. People are very friednly and polite. The helped to find the apartment of my choice. They have understoon my choice traightaway. 

I really recomment this agency to other people.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/2/2013 - C Paterson rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We have recently sold our property through Robert Dawson at Townends, Sunbury On Thames. We were extreemly pleased with the service we were provided by Mr Dawson throughout the whole process. From the start he was very proactive in gaining us viewings and provided us with very detailed updates on how all the viewings had gone. We felt that when we finally did get an offer on the property, he had our best interests at heart, and was able to secure us the best offer on the property possible. 
What really set Rob apart from any other agent, was how he delt with the sale process for us. At times we were frustrated with the progress of the sale due to no fault of Townends, but due to other members of the chain. Rob was always on hand to provide us with updates and chase down all other solicitors within the chain to ensure the sale pushed through as quickly as possible.
If we were to ever sell a property in the area again, I would request that Rob would deal with our sale as we really were very impressed with the service he provided.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/2/2013 - P John rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I recently rented a property in Ealing Broadway. Ben was the Townends agent that handled this for me. He was very professional and dealt with the agreement and all other paperwork very quickly and efficiently.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/2/2013 - Fayfe rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Overall my experience, as a landlord, with Townends on the whole has been positive.  Tenants have been found reasonably quickly and staff at the Aldershot branch have been helpful.

Communication between the branch and head office, and therefor myself can be improved.  I have found dealings with staff at head office can be inconsistant which results in me often having to chase for replies.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/2/2013 - R Tidmarsh rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have dealt with many estate agents before, and the Team at Townends in Northfields did an excellent job. They were highly professional throughout the entire process. They gave us a great estimation that turned out to be exactly the correct amount. They created a buzz around our property that saw us accept a strong offer within a week and a half of being on the market. They chased solicitors at both ends of the chain, and managed expectations with all involved parties. They acted as negotiators and sales professionals as and where necessary, and kept everyone up-to-date, and the process moving. Basically, they did everything that a good estate agent should do, and more - and I would thoroughly recommend them to anyone thinking of selling their property within the W/S Ealing/Northfields/Hanwell area. They are very nice people as well!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/2/2013 - Martin rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Abdul Miah helped us to secure the property that we are going to be renting at the end of March. He was very informative and helpful when we were viewing the property and gave us sound advice in terms of rental prices. During the initial stages of tenancy agreement he was very swift in sending/receiving the necessary documents between us and the landlord and was helpful in completing the reference stage.

All in all we were well pleased with the service provided and would recommend Abdul at Townends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/2/2013 - Andy Wrake rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Both Jenna and Rebeccca were extremely helpful in being able to secure this rental property. We had a lot of trouble in finalising the exchange and selling our property but they were both very understanding of our problems and were able to advise until being successful in moving into Lyn Close. Thank you both vey much. Andy and Helen Wrake<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/2/2013 - Chris rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[10/10 excellent, attentive and friendly service, with outstanding response times to all of my inquiries. Both Stacey and Aleks conducted all matters concerning my property with absolute professionalism, from finding suitable tenants, to preparing contracts, to references etc.  together with excellent communication and continuous dialogue with me regarding all my questions and or queries whilst keeping me fully aware of all developments throughout the entire process. Absolutely would recommend Townends to any landlord.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/2/2013 - Julie perry rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was a first time tenant when meeting Abdul at Townends to view is property. My experience of working with Townends was as professional as you would expect, but it was the really friendly personal service of everyone I spoke to and the way Abdul facilitated every step of the way really quickly and smoothly - that made my experience so positive. and that was a great comfort to me as a nervous first time tenant.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/2/2013 - Mauro rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I want to start by saying that I m Italian and I have been looking for a property for rent to me and my family because I work in London from 7 months and I had a lot of difficulty.......but when I meet Ben and Adam to Townends agency  were very kind and helped me.......so now I m very happy for the new house where stay with my family....THANK YOU BEN and ADAM.....!!!!!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/2/2013 - Russell Dexter rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found the whole experience with Townends a very professional and courteous one. From the initial viewings and early dealings with Katalin, who was very helpful and kept me informed at all stages whilst trying to secure the property, to Michael and Hayley who was particularly helpful with the post contract move, all the staff were friendly, always available (even late at night on some occasions), and professional in their approach.
I'd have no hesitation in recommening the agency to others.

Thanks all for making what could have been a difficult relocation to London a relatively easy and stress free experience.

Rgds

Russell Dexter<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/2/2013 - Bronwen Rashad rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We have had an incredibly positive experience buying a flat with Townends. Chris who has dealt with us throughout the sale has been incredible helpful, going out of his way to facilitate our viewings of the flat and subsequent visits to do thing like measure up. We were also very impressed with the work of Lisa Goggins, our Sales Progressor who ensured the sale went through as swiftly as it did. Without both of their assistance, I'm pretty sure it would have been a lot harder.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/2/2013 - Sean rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The service me and my girlfriend received from Abdul when viewing what will be our future home was excellent, he was friendly and helpful, being patient and not pushing us into renting our property. Special thanks also for coming early on a sunday on his day off. Would definately recommend<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/2/2013 - Brendan rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Found the service to be professional and very well organised through the different contacts.  Although they are not the cheapest in the area I think my first experience with an agent has been very good.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/2/2013 - Tony rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very responsive to my initial request, listened and responded to our requirments. Very polit, helpful and accomodationg and explained the process throughly.  

Overall a very efficient and well managed process.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/2/2013 - Patrick and Lucy rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Thank you to all at Townends Chiswick. Helpful, speedy and very professional service throughout. We are very happy in our new home and would recommend Townends to friends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/2/2013 - Joanna Maw rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Abdul's honesty and integrity speaks volumes!! 
Due to personal reasons I had to rent my property out and return to New Zealand urgently. Abdul 's diligence and understanding found me worthy tennants within 48 hours whilst making the whole process appear stress free and effortless. Nothing was a problem for him and for this I will always be eternally grateful.
I feel extremely lucky and priviledged to have found him - thank you so much!!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/2/2013 - K Sutcliffe rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very professional and focused on getting the best possible tenant for us.  Even during the quite christmas and early January period they had lots of viewings on the property and always followed up with feedback.  After just a few weeks we had a tenant who was ready and able to move in straight away.  Great service!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/2/2013 - Ollie rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[After looking at most of the agents in the area we found a properly with Townends in Sunbury, The whole process was smooth and professional with good communication.  The team at the office which in our case was manly Jessica and Jenna were polite, professional and helpful without being over powering, keeping us up to date with the progress of the tenancy. 

What was very refreshing with Townends, was that i was not knocked down with 2-4 calls a day for property in the area; unlike some of the other agents.

With my experience of renting over the past 10 years I would say the service so far is ranking among the top.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/2/2013 - M  Ugwu rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was highly impressed with their professionalism. I came into the office stressed out after viewing properties below my expectation. The agents were able to calm me down discuss  with me what my needs were. i would say there attention to detail is exceptional on knowing what i want. They showed me 2 properties and i was confused on which one to pick. i finally choose one. I would say there help and assistance through the process was excellent and still is because i receive emails asking if i need assistance on anything i should contact them. This is by far the best service i have received looking for a property.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/2/2013 - Francesca rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Myself and my partner are overall very pleased with the advice and help recieved by Chris and Abdul. They both went the extra mile to help our family in securing our chosen property which is incredibly reasuring as we are first time tenants. So great estate agents and great service,exactly what we hoped for!would highly recommend!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/2/2013 - Ian Norris rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Our experience of Townends in Whitton was excellent.  Specifically Sharon and Richard.  We found them to be open, honest and realistic in terms of valuations and time scales.

Sharon was the kind, friendly face who helped us find the property.  She was knowledgeable, approachable and understanding.  She also gave honest answers to our questions.  This was a refreshing change from our experiences of other agents in the area.

Richard is an extremely capable account handler and he drove the deal to the finish.  We had some issues the sellers during negotiations but Richard ensured these did not allow the sale to fall through.  He also recommended good, local tradesman for work we wanted to carry out on the property.

Overall I would rate our experience as excellent and would definitely recommend Townends in Whitton.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/2/2013 - Mary rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I purchased my property from Townends in Whitton and right from the start from sending an email enquiry I had a fast professional response  and was highly impressed with the service I received I initially dealt with Sharon who I couldn’t fault keeping me up to date with new properties and her professional friendly advice  given when looking at properties  not at all pushy like some other agencies very patient  and helpful if I was  to sell my property in the future I wouldn’t  hesitate using Townends knowing it would be in good hands having Sharon show prospective buyers  Right through to completion Sharon and Richard made the  process so much easier always on call for any help and advice I needed.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/2/2013 - Catherine Kanga rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The experience with Townends letting Agents and particularly the above mentioned members of staff was a pleasant one. I found myself in the predicament of needing a flat within a very limited period of time. I am glad to report that the above two gentlemen worked with me and ensured that this came to fruition and I was in the flat on the agreed date. On a score of 10, I would award them, an 8.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/2/2013 - Rachel rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Robert and Brad were very supportive through the whole process of us finding a new tenant, they were always there for advice and professional despite any obstacles they faced! Well done!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/2/2013 - U P UGWO rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Stacey Jenden and Aleksandra Cyndrowska are the modern letting personal i have ever met that are very understanding and willing to entertain a tenants offer. The flat am living at now was going for 1250 i offered 1200, i was told by Stacey Jenden and Aleksandra Cyndrowska they will speak to the landlord to find out whether the landlord will accept my offer. By the time Stacey Jenden and Aleksandra Cyndrowska got back to me and my mate, i was told the flat will be given to me and my mate for 1150. It was beyond my expectation. Their attention to detail is exceptional. I was most impressed by their willingness to satisfy me and my mate. They both made me feel home away from home in their office and over the phone. All through the process they were both smiling and telling me to call or pop into the office if i need any more information. Before i contacted the agency i have never heard of Townends, for anyone out there looking to buy, sell or rent a property do not hesitate to contact Townends , u will not regret it. I am a living witness.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/2/2013 - Dom rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I first let a property from Townends in 2006, and was very pleased with the service I received form them, so when I was looking to let again in Guildford in 2012 I had no hesitation in using them again. What a mistake that turned out to be.

Although they were extremely proactive in arranging viewings and suggesting properties, the moment I had settled on a property the trouble started. They failed to answer most of the emails I sent them, provided a catalogue of information that was wrong, and didn't return or follow up the cast majority of my calls. The entire process of arranging the tenancy was a catalogue of errors:

On a repeat viewing of the property to decide on furniture, the agent and myself were confronted with an extremely angry tenant who refused to let us in, stating that not only had he not been informed of the visit, but that Townends had not returned his keys to him when they had promised after a previous viewing.

Townends neglected to inform me of the extent of their fees until after I had already given them my holding deposit. A mistake on my part, but the previous time I had used them their fees had been reasonable. This time they demanded 600 (this for a single occupancy).

I asked at the time if there would be any fees for tenancy renewal and was assured that there wouldn't be. When it came to renewing the tenancy I was then asked for money to draft a new tenancy agreement, and was told the original answer was an error.

Townends had stated that they would be setting up council tax and bills on my behalf. I filled out a form for this with my details but heard nothing. Several ignored enquiries later I was fed up of chasing and just did it myself.

Townends stated that they would be doing an inventory, however this was also in error.

When arranging the initial tenancy agreement, Townends emailed me documents intended for the landlady in error, containing confidential financial information.

When I wrote to the branch manager detailing my experiences and grievances, I was completely ignored.

To summarise, I found Townends to be incompetant, rude, and downright dishonest, and would advise anybody renting or letting a flat to steer well clear of them.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/2/2013 - Susan rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[My overall experience with Townends has been positive. Thank you for the very good service to-date. Keep up the good work!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/2/2013 - Alan rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I am a person that was looking to rent out my house and I found Stacey to be very helpful,courteous,well presented and efficient in finding a suitable tenant,going through tenants cotract and finalising the contract.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/2/2013 - matt rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very prompt and professional service.  Recommended solicitor was excellent.  Did not feel like they were representing only the vendor's needs. We could have walked away a couple of times but chose not to as we thought Rob was representing our needs fairly too....<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/2/2013 - Sanjeewa rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was a first time home buyer, who knew the theory of buying a house in the beginning. But in reality this is a subject that i needed expert assistance which i happy received from the staff at townends sunbury. They helped me with my mortgage and took me smoothly till i got the new house keys to my hand. The agents were very professional, friendly  and  efficient. And i'm extremely pleased with the services received from mr. Chad Newbould and Mr Craig Smith of Dot Financial Services.
'Highly Recommend'<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/2/2013 - swhite2601 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Both Brad and Robert were incredibly helpful, friendly and courteous at all times that we had dealings with them.  Brad arranged for me to come back to the property for a second time to measure up which was really helpful.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/2/2013 - K Jackson rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Shelley was very professional and proactive throughout the sale of the property.  Communication was very good and she was working for us to achieve an early exchange / completion from the time the sale was agreed.  She liaised between my solicitor the buyer and the buyer’s solicitor and kept me informed at all stages.  I would certainly recommend Shelley and Townends Thornton Heath for their professionalism, friendly attitude and willingness to help.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/2/2013 - Dr Patel rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Exemplary service and attention to detail from start to finish. Any company struggling with their customer satisfaction levels, would do well to note how Townends make sure they get the important things done promptly and to a good standard. Overall - professional and highly reliable.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/2/2013 - Ereira rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Peter Lessels was excellent - he was extremely helpful and even went the extra mile recommending carpet cleaners and inventory companies. he dealt with all our concerns patiently and professionally.
The reason I have scored only good instead of excellent was that, we would have liked our property to have had more perspective tenants to view, giving us a better chance to select the tenants. We did feel slightly pressed to take the first tenants that came along, and although we did express reservations, we were still not really given the chance to explore options. This was not however Peter's approach but rather that of his colleagues, who both showed the tenants round and called us with their offer.
Hopefully our reservations will be unfounded and Townends have taken all the precautions necessary to ensure a safe and trouble-free let for us. Time of course will tell.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/2/2013 - Craig rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I would highly recommend Townsends estate agents in Whitton, Joanna and her fellow staff were very professional and found my family home to fit our requirements very quickly...I would definitely use Townsends estate agents again....<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/2/2013 - Keri Goddard rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We have just used Townends for a sale and purchase and they provided an excellent service.  All of the staff at the Whitton branch are friendly, polite, efficient and responsive.  All of my questions were answered expediently and Richard held the two sides of the transaction together very well.  Richard's knowledge of the local market is particularly good.  I would not hesitate to recommend Townends again.  If I were to leave any negative feedback at all it is that I left one telephone message that wasn't returned.  I have very high expectations and Townends certainly met those expectations and they also managed me as a client very well!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/2/2013 - Kerry rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I highly recommend using the Whitton branch of Townends. Joanna went out of her way to find me a property to rent in whitton, and matched my requirement perfectly.  I found all the staff friendly and very welcoming when I visited the branch.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/2/2013 - rosie rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We we're looking for a rental property and Joanne was absolutely brilliant  at finding us a home that met our description perfectly. Not only did she remember us and what we wanted (which many other estate agents didn't) but she made us feel really valued and provided a really personal and friendly service, the first and only time I have experienced such fantastic customer care from an estate agent. I would definitely use Townends again.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/2/2013 - Mrs Georgina Griffiths rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Scott is an extremely competent and helpful agent. Polite and informative nothing too much bother. When he was away for a few days he assigned one of his colleagues Ross Trowbridge to me and once again he was a very helpful young man. My property sold very quickly and achieved only 2,000 less than the asking price. Scott also advised me about a conveyancing firm called Shoesmiths who were also very professional and fair with their charges.All in all Scott made what is normally thought of as a nightmare and very stressful ordeal into a smooth and stress free experience. I would recommend him to any prospective sellers. Another great attribute that I think is important with the whole process of buying and selling is a sense of humour and I was pleasantly surprised to find that from all the staff at the Aldershot branch.
Thankyou.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/2/2013 - marcus g rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Great service received by Abdul and Chris, very professional attitude and always kept me informed when ever new properties become availed.
Abdul and Chris are a true example of what estate agents should be like, great team work and upbeat approach and would definitely use them again in the future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/2/2013 - alyx Griffiths rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I am writing this review about Brad Springett at the goldsworth park offices of Townends.
I would reccomend going to this office (mr springett) in particular as I found him extremely helpful professional and 
Friendly when dealing with myself and my family with any queiries or questions we had regarding finding a property to rent.
He is always prompt for appointments and always polite and friendly with a willingness to
Help with any questions/problems we had.
When we were looking for a property he stopped ay nothing to ensure we found the right property that met the 
Requirements for myself and my family.
Whenever I have any questions even now I know I can always call mr Springett for a helpful positive response!!
Id definitely reccomend going to him should you need any help or advice with finding a Property to rent with Townends!!!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/2/2013 - C Mobbs rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The entire Townend team are extremely professional and courteous. They listened to our requirements and showed us properties that met our criteria.
We were ready to put in an offer, but Billy encouraged us to view 1 last property that had just come on the market. This was excellent advice as it was a much better property and it ticked all our boxes.
At all stages Mark kept us informed of any updates.

I would highly recommend.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/2/2013 - Michelle rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The service was really great. Jean Claude was very helpful in assisting to make sure that we got the property, as we all really liked the property very much. Jean Claude is still offering assistance where ever he can , this the most helpful letting agencies I have had to deal with. I commend them for their hard work and efficiency.

Thank you very much.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/2/2013 - richard adam rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have a property to rent in the Earlsfield area and since Cameron moved there I have found it much easier;
 Cameron has always handled it in a very professional manner.
He has found good tenants and is always a phone call away from sorting out problems especially when tenants first 
move in.
Cameron  is always pleasant and helpfull.
He gives a hands on approach when I have had problems such as access to the flat when tenants are reluctant to be there
when we need to get in,always sorting out the probelms diplomatically.
His communication skills and senes of humour make it pleasant to deal with Townends<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/2/2013 - Landlady South Croydon rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Diane and her team have been incredibly fast to respond to my phone call for a tenant request.  They had six viewings arranged within a day of my call.  Diane listened to my specifications for a tenant and found exactly what I was looking for within just one or two days. There has been no break in tenancy.  The head office who deals with the paperwork have also been so efficient - sending out contracts over the email for signing, providing help with having the appropriate supporting documentation and sending out reminders when a tenant moves out.  All a well run system which has given peace of mind.  I'd definitely recommend them to prospective landlords.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/2/2013 - Rchidgey rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Really helpful service from daniel who helped us find the property and Peter who dealt with our very tight turnaround schedule for getting references completed and moving in swiftly. Peter and another staff member (Matthew) were incredibely polite, friendly and helpful and worked to the best of their ability to solve any problems that arose, keeping in touch with us daily as events took their course. We would warmly recommend their service and it exceeded the service we have received from their competitors in  a number of ways.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/2/2013 - Darren rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Although our initial dealing with Townends were very good and the staff were attentive I found that parts of the chain of process were lacking to first time tenants. I found that we did have to contact the agent a number of times to chase for information on the property we had placed a deposit on. 

Once we had moved in we found that there was no contact being made be any of the utility providers despite us completing the &quot;utility transfer pack&quot; which included full Direct Debit mandates. It had transpired that these had not been processed at all which meant that we were then already accumulating debts.

Overall I found the post-deposit period a different experience to initial contact. Would I use Townends again? Probably, but I now also have experience of the tenancy process to know what to expect and when.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/2/2013 - Jim rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found Towends staff responding to my queries promptly in a friendly manner treating it as a priority. They seem to be prepared to meet a client's demands half way. At a time when the lettings market is increasingly competitive, it is good to find agents who are flexible to accommodate your requests.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/2/2013 - tennant 12 rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I viewed several properties with  townends,  and arranged property viewings via phone calls to  the letting agent. Both  agents I dealt with turned up on time , and were  polite and friendly .  Once I found the property I am  now renting   there was a slight misunderstanding of payments, which was resolved and dealt with very quickly.  Whilst on occasion  I found myself having to do the chasing and calling back, this is why I rate them as good rather than excellent. , but other than that I had no problem with them.  Overall  a good experience.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/2/2013 - Paul Frank rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[From the introduction to the congratulations on exchange Ricky and Myles kept me informed and updated.  When the sale seemed like it was hitting a delay with the buyers solicitor Ricky stepped in and supported the progression by speaking with the buyer and their solicitor. I Exchanged that day and completed ahead of plan a week later.
Well done to the team in Ealing - I knew I was right when I selected you.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/2/2013 - Merissia rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was looking for somewhere to rent in the south norwood area and the townends team were amazing expecially Aleksandra she was so nice and polite and friendly. When we went n viewings she knew what she was talking about. She was helpful and whenever I had a question it was always answered  I will definitely be using them again if I ever have to move I would recommend townends 100% to everyone.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/2/2013 - Helen rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I mainly dealt with Cameron though Michael was very helpful when I couldn't get hold of Cameron. Cameron was proactive and handled things sensitively and  efficiently. He got me tenants that could move in just as the previous tenancy was ending and had others waiting in the wings when a competitor hadn't offered any at that point. He made the process of moving tenants in far less stressful than this operation can be when you are a landlord that does not live in the area. I would use Townends again and am extremely pleased with the service. Thanks very much!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/2/2013 - L Copley rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have worked with both Stacey and Aleksandra on many occassions and they have always been polite, friendly, helpfull, efficient and very good at what they do. I would not hesitate to recommend them and will continue to work with them in the future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/2/2013 - S Parry rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends, Whitton, both sold my Mother's house and helped her purchase her new home. It is to this end that I am happy to write a testimonial as I cannot commend enough the team based at the Whitton branch of Townends.

For many years Estate Agents have borne the brunt of much derision and criticism, sometimes deserevedly so, but for Townends this simply is not the case. From day one they have shown that despite being an efficient business, they truly care for their clients, both buyers and sellers ( and no doubt Landlords and Tenants too ).

My Mother, a senior citizen was downsizing her property and having approached Townends to sell the house, she immediately noticed the personableness of the staff without any intimidating hard sell in your face attitude.They reassured her that they would always be in attendance at viewings which was of great comfort to her.they were always punctual and when a potential viewer cancelled, they informed my Mother immediately and apologetically. This happened rarely as the staff at Whitton were particularly good at filtering out time wasters.

Also reassuring to my Mother was the fact that she was never passed from pillar to post amongst the sales' team, and in effect had her own personal Estate Agent who dealt with her case on its own individual needs and merits though ensuring a second named person was in place to ensure continuity during potential unforseen absences. Both Jo and Richard made her feel at ease and always went the extra mile. Ultimately, Mum felt more like she was working in partnership with colleagues / friends rather than the ubiquitous and anonymous sale's person.

Whenever there were any problems or stressors in the process of selling her house, and indeed there can be many, Jo and Richard always made time for her and offered expertise and kindness, traits which seem endemic to the whole team at Townends, Whitton. Many a time they came to the rescue with either practical solutions or good advice; they never passed the buck but were always proactive in their actions.They genuinely seemed to want to make selling her house as painless and stress free as possible, and ultimately this was achieved as the process from start to finish was speedy, professional, thorough and dependable.

Having sold her house, my Mother had hoped to buy a flat through a private sale but the vendor backed out at the last minute. Consequently, on her behalf, I trawled the local Estate Agents to research availability of suitable and affordable accommodation on the market at that time. Even though some months had passed from when Townends had sold her house, and I had only been a supportive role to my Mother as opposed to being the actual vendor, when I walked in to the Whitton office of Townends, I was greeted by name, my Mother was remembered, and this personal investment in the individual rather than figures and sales, felt very special and heartening. Once again, Townends began to help my Mother providing unparalled service in helping her purchase a new property.

The other Estate Agents I had visited seemed barely interested in my Mother's extensive list of needs, wants, location and particularly so when I mentioned her top rate of affordability, it being very much at the lower end of their property portfolio. The attitudes seemed almost derisory and at times arrogant and they showed very little in terms of professional presentation and customer care.

Townends were quite the opposite. Having nurtured such a positive relationship with my Mother during the sale of her house, they simply knew her, what would suit, where and also what she could afford. They did not waste her time with a glut of pointless and inappropriate viewings; she was treated with respect and in no time at all they had found her the property she fell in love with and subsequently bought.

Even when she moved in, Jo and Richard were around to advise and offer support in any way that they could. It does not matter whether you are a first time buyer, a growing family, or a downsizing retired person, Townends, Whitton make you feel special and deliver on everything as well as going above and beyond.

My Mother and myself would without hesitation reccommend Townends, Whitton to all potential buyers and sellers. Words cannot adequately express our gratitude to them as well as acknowledging their friendly and uniquely superior approach to the world of real estate.

Thankyou Townends, Whitton !<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/2/2013 - Jeannie7 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was looking to purchase a flat and registered with Townsends in Thornton Heath High Street.  Up until then I did not have much luck.  All other agents kept showing me properties that did not fit my profile or request and was getting rather fed up.  With Townsends, they showed me a couple of properties, which were not what I was looking for, but they soon understood clearly what I wanted and promised to find me that property.  I thought here we go!  Within a short time, I got a call from Steven Bakare about a property that they had just taken on and they urged me to go and see it straight away.  Without a doubt it was exactly what I wanted and more, it had a garage!!  Within no time, they introduced me to a mortgage adviser and the ball started rolling.  Before the purchase went through, there was a hiccup and some damage had occured to the kitchen (nothing to do with the Estate Agents) and the Vendor had to replace the kitchen.  This took awhile as he decided to claim through his insurance.  This was disheartening for me and I thought I would loose the property.  All I can say, throughout this messy episode, where we had to wait for the claim to go through and the kitchen to be replaced, Shelly and her team kept me fully informed. They communicated with all parties involved; including the Vendor, who was in Australia by this time.  My mortgage lapsed and I was again able to get another mortgage in good time.  During all this time, I have nothing but praise for the way, I was treated; the communication was spot on; Shelly dealt with all parties involved including Solicitors from both sides.  Townsends proved to me that you do not have to go far from your door step to get excellent service.  They have been kind, respectful and fully available whenever I needed them.  I still pop in whenever I am around just to say Hi and thank them for their help.  Excellent job, Shelley + Co!!!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/2/2013 - Kate rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I would like to thank Chad so much for his patience in my time-consuming rounds of mortgage-hunting, and for the work he must have done to keep the vendor sweet as he knew how much I wanted that property.  He was also very helpful with all my questions, either answering or coming back to me with an answer very quickly.  I would not hesitate to recommend him or to engage him if I ever sell (hopefully won't have to).<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/2/2013 - Felix rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[John went out of his way to make the search for our rental property as seamless and enjoyable as possible. He patiently waited around as I measured and photographed and inspected every square foot of the flat, enthusiastically promoted its benefits, and answered all 1000 questions I had. Once I decided on the property, the paperwork took no time to complete, Townends maintained the same level of service quality throughout the follow-up, and their after-sales help was brilliant. I have since, referred a bunch of people to Townends and will moist definitely consult them first when looking for a property to buy.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/2/2013 - Paul Bosanquet rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Sophie was very helpful in selecting and eventually sorting an apartment out for me. Her manner and Knowledge was up to standard and she was easy to get on with. 
I have since recommended the agents onto others work colleagues coming to the area<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/2/2013 - Fi rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Abdul was extremely efficient,helpful &amp; readily available.However what we most appreciated was his honesty and dedication to his role in our search &amp; eventual move in.He made the process as stress free as possible<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/2/2013 - Farnham Landlord rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The communication from Townends concerning the property they fully manage invariably involves crisis management;  at the last minute. So advertising for a new tenant takes place after a tenant has left. They have very poor knowledge of local trades people and do not supervise the work carried out which almost always has to be redone.There have been great confusion between inventory check in and check out. Tenants have removed stairs etc and this has not benn noticed! I would not recommend any landlord to place property with them; we have removed one property and look to move a second.
No consistent contact with a specific staff member<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/2/2013 - CL rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Joanna has been a first-class local lettings agent these last 12 months.   She is highly efficient and utterly professional and is always a delight to contact.  She lost no time in finding me 2 sets of great tenants and is always happy to go the extra mile to resolve any issues.  I'm extremely fortunate to have her as my contact point in the Whitton branch - indeed the Whitton branch as a whole,provides a warm, friendly and excellent service.  Thank you so much to all of you for taking the stress out of day-to-day letting.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[6/2/2013 - Jack rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Found them to be very professional and proactive.
Sale fell through a couple of times but Agents were constantly looking for potential buyers.
Had a lot of interest and property was shown by the agents with a determined focus to get it sold.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/2/2013 - Max Gibson rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[James completely understood our needs and desires in finding a new property. He was able to save us time by showing us the properties we were exactly looking for while giving us an indepth understand of each property, including an honest view on the positives and negatives. Although we werent able to find a property through James, i would recommend him if you are looking for a trusted and honest service.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/2/2013 - Very Happy Man rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends were very proactive in selling our property and were able to achieve more than we originally thought the property was worth and in a very short time scale. I had met with a few agents but found Michael very understanding and he was around from start to finish to help with any problems or queries we had. I would recommend Townends to anyone looking to sell their property.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[4/2/2013 - Barry and Sue rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Valuation advice was spot on - in excess of our expectation ( see below)
Predictions for timescale of sale proved incredibly accurate
Property was in good order and Sale price advertised of 279,950 was at top end if not higher than achieved for others sold during previous 6 months - all properties in road are very similar 3bed houses built during late 1930s.
Sales information was well presented, accurate and supported by well selected photographs
The Agents put the property on market whilst we were away on holiday thus avoiding disruption to our lives and giving viewers freedom to view.  During an apparently slow market they secured a very high number of viewings and two serious bidders within first week.
Sale was agreed within two weeks of being placed on market  at 277,500 ( in time for our return from holiday) and completed on agreed timescales
All dealings with the agents were straightforward and efficient and they delivered everything they promised.
We have sold and moved home  four times in the last twenty years.  We used Townends for this sale as we had purchased this house through them in 2009 and had been impressed as buyers with their professionalism and honesty. They lived up to our expectations with our sale, proving to be by far the best agents we have used.

Whilst we are clearly pleased with the speed of sale and the top price realised we were as pleased with the integrity of Mr Newbold and his colleagues - it was so very refreshing to receive objective and realistic advice and, when we had agreed the marketing approach, have that approach delivered upon.  We would not hesitate to recommend them<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[4/2/2013 - Lucy whiddett rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Lucy has been absolutely amazing. I am going through an extremely messy divorce and I was in need of the perfect home for me and my children. I looked with other agents whom didn't call back, were not too helpful and did not negotiate anything for me. Lucy listened to me and did all she could to get me into my lovely new home! 
She emailed and called all the time checking I was ok through each stage right up until I received the keys!!
I cannot thank her enough for literally 'saving me'. Turn around from viewing property to moving in was amazing!!
I would be extremely happy to recommend Townends and most definatly Lucy to any friends and family looking for a property!!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[4/2/2013 - Louise Adams rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Abdul was very professional and friendly and has helped us the whole way any questiones he has answered and come back to with the relevant information. Higly recommend Abdul and very good at what he does.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/2/2013 - Mrs C Vowles rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Everyone we dealt with was helpful and friendly. Always easy to get hold of and went the extra mile throughout the process of our sale. We would definitely use them again.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/2/2013 - Simon Young rated Townends Estate Agents 3 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We have been with Townends for 6 years. Even though we on a fully managed contact, we normally end up doing most of the running around and sorting out. Often the different departments do not talk to each other.

Things have improved in recent times with our new contact Emilio Ascione, he is pro-active and keen to help.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/2/2013 - Alex Tai rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Deposts 2 deal with the repayment of deposit within hour of receipt of my request.  I have been using their letting services  in Staines and Earlsfield for some 20 years and I am very impressed with their efficiency and helpfulness<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/2/2013 - Ross rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Great agent very helpful and patient very calm .You can trust him because he is very good in his job and anytime he is there for customers to help.Thank you<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/2/2013 - Al M rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Jenna provided a straightforward and professional service.  Right from the start, she had prospects lining up and provided me the guidance and reassurance I needed to get things going.  All very impressive.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/2/2013 - Perry Cladingboel rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We used Townends plus several other estate agents while looking for a flat in Twickenham. We found that Abdul from Townends was the most helpful and reliable of all the agents we dealt with. Abdul and his team were not pushy and were always happy to help. Once we found a flat we liked through Abdul he was always happy to help throughout the process. We had several questions once the let had been agreed and felt they were all answered quickly and thoroughly. When we have rented in the past we felt once the deposit was paid the agents did not want to sopend to much time hekping us with the process, this was not the case with Abdul.

I would highly recommend using Townends and Abdul and will do so on any future properties we let.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[31/1/2013 - Martin M rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends did a really professional job!  In particuler Harrison Moore was excellent &amp; nothing was to much trouble. He always came back to me promptly with the information i needed. I would recommend to anyone.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[31/1/2013 - Linda Tyler rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We chose Townends over another local estate agent because Simon Bright presented as the more professional and personable.  He did not let us down.  He found a number of prospective buyers for the house within four days at a figure we were happy with, and he kept us regularly informed as to progress on the sale.   He was also always polite and friendlyl, which helped to ease what is a difficult time.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[31/1/2013 - Loukia rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very professional and prompt services.been using Townends as sole agent for the last 6/7 years.I will continue using them.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/1/2013 - tracy green rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[in my opinion the best letting agents in surrey.very professional and rented my property out in less than 48 hours of being on the market at full market rate.
emilio ascione was always in contact too and simply is the best ive dealt with.wouldnt deal with any other apart from him 10 out of 10.i have used townends for many years and trust no other company with my property.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/1/2013 - Eddie rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[After The Branch Manager who found my buyer left his post with Townends, Lisa Goggin (A Sales Progressor with Townends) gave me a call.
The sale had taken a turn for the worse as it became neglected; my would be cash buyer spent his money elswhere on another property leaving me high &amp; dry with no sale. 
After taking 3 years finding a buyer and 5 month working with this buyer, Lisa somehow managed to revive this buyers interest in my property.
Seven months later this same buyer sold another property, got amortgage and exchanged contracts with my property.
Since the recession in 2008 it has become tougher to find buyers and even more dificult to get a sale through to completion wih stricter lending criteria etc.
There was five people involved in this chain starting with a first time buyer at the bottom.
I was in the middle of the chain (3rd in line) so there was troubles both sides of me; getting a first time buyer through and keeping the top of the chain informed on progress so they remain reassured and confident.
It was a tricky balancing act that Lisa performmed perfectly and kept the plates spinning all the way to completion.
This is a skill that needs to be passed onto others, experience like Lisas is is rare in this industry, I had delt with 3 well known reputable agents prior to Townends.
 None of the people I came accross quiet had the right talent or intelligence to do the job required, nice shiny suits and flashy cars but just didnt seem to get it!!

So an extreamly happy Me and a well deserved thank you to Lisa at Townends
 Eddie x<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/1/2013 - Hugh Wilson rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Where do I begin, I started my letting process with another agency in Woking and the moment it was on the market with them Rob from Townends called up trying to vie for my business. From the start he was proactive in his sale pitch, matching all other offers.

Some differences in the level of service between the other agency and Townends once I instructed them:

1) As a first time landlord I was told by the other agency I needed an Energy Performance Certificate. First agency told me it would cost 65 to get. Rob from Townends looked up my house online and discovered my previous owner did one and it was still valid and Rob provided it for me free of charge. The other agency had the nerve
to ask for a copy.

2) The day I gave them a key they had my internal photos of the property online. The other agency after 5 weeks still only had an external photo - unbelievable.

3) Townends were proactive in checking my prices and would be the first to say where we should be and call up to ask for permission to amend the details

4) Viewings: The amount of relevant viewings Townends sourced was brilliant and they always called or emailed the itinerary to me which was nice to follow, so you could follow the progress and know when to tidy!
They also provided quick feed back from clients

5) Working in London I wasn't able to pop in until late some days and Rob would always make sure he'd be there when we needed to meet which was a real help. 

I had a strict deadline to get my property let and they achieved it to the day practically. I cannot recommend both Rob and Brad highly enough and as nice as some people seem in other agencies personality wise it's people like them that actually get the job done. Estate/Lettings agents often have a bad name but they've done wonders to change my mind.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/1/2013 - Linda rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[For over 8 years Townends have looked after my property and never failed to find me reliable tenants, in past I have dealt with Hannah whom has always provided me excellent service.  I am delighted with their professional service and especially Robert's support this year in making sure I find new tenants for the spring.   I appreciate your commitment and honestly.   Thanks, Linda<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/1/2013 - Becky T rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Thank you to Jean Claude and Cameron for helping us secure a lovely flat with Townends Earlsfield. Despite a few hold ups with reference complications, the team ensured that we were kept in the know at all times of the process, and worked really hard to ensure we didnt lose the property.
The team were all very pleasant and easy to get hold of, and I would highly recommend their services to anybody looking for a stress-free way to find a property!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/1/2013 - JH rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Stacey was really proactive in the face of a tight deadline. She was prepared to go the extra mile when I couldn't be around to do something myself and helped get the property ready to go. Stacey was also very helpful in the immediate days post-let, smoothing out the move for the tenants and for me. This is not the first time I have enlisted Stacey's help and I will go back to her again next time the need arises.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/1/2013 - Amalia rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[An easy, hassle and stress free move thanks to Towends. The service they provided was professional and friendly and really made me feel like a valued customer!! Would definitely recommend their services!!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/1/2013 - Mohinder Ganda rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found Ricky Bajwa extremely polite and helpful during the sale period. He handled my queries promptly and efficiently, thanks to him sale went through without problems.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/1/2013 - Justyna rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Hi My name is Justyna I was very happy with the service I received from Clint Amfo and Josh Laverty both of them wanted to help me out as the house haunting was unsuccessful for us and we had few days to move out from the previous property we lived in. I gave them all the details what I was looking for. After a day I received a phone call from Clint and Josh with two houses to view it turned out positive. We liked the second property they showed us and because it was Urgent for us they have speeded up the whole process, still don't know how they managed to do it all within that short amount of time. I guess They just like what they do and like helping people out. Within 5 days everything was sorted and we could move in on time. We moved in to the perfect property for me and my Family good condition house, nice landlord. They really are an excellent customer service. They both were the first to help. They have done everything needed I was very impressed that the contract was ready , that we saw the house and they we could finally move out. They present Themselves well and I am very happy that i had come to townends when I did. I don't think I would be able to find a house, and go thought it all without them. I can honestly recommend not only the Townends Agnecy but this two Awsome guys. Clint and Josh. Thank you so much. You gave your best and right now I'm in a prefect place to live. :)!!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/1/2013 - James rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Due to personal circumstances I needed to move out, I thought it would take ages as I was new to this field of the renting game. However Clint done his upmost to make things run smoothly and bring peace of mind. The updates where continuous even the next steps to take if i had any problems. Clint didn't make it a burden to be contacted making his customer service and people skills more than satisfactory. I moved, I am happy and I would do it all over again without any anxiety. Although I am aware he has moved branch if i move he would be my first point of contact if my circumstances change.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/1/2013 - Atter rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Received an excellent service from Abdul at the Twickenham office.   My current tenants decided to move at short notice and wanted to end the rental contract early.   Abdul managed the full termination process keeping all parties informed of the progress.  

He also managed to find replacement tenants so the current tenants did not have to pay for the full 2 month notice period.   This was quite remarkable, as the current tenants had not kept the property in a good condition.

Abdul is very knowledgeable on the rental market, and was a pleasure to work with through the process.  He has great communication skills, and he has kept all the parties informed on the progress.  He has delivered on all my requests, and has even been available out of hours and on his days off. 

Will be using Townends in Twickenham again....<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/1/2013 - Mr Foster rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We decided to use Townends to let our property because we found them to be positive, efficient and pro-active.  They were enthusiastic for the work and worked hard to gain our trust and to organise viewings.  All very impressive.  They were also up-front and reasonable on costs and honest in their advice as to achievable rent.  We have now let our property with Townends for 2 years and have no complaints with the service we have received.  We would have no hesitation in recommending them to other prospective landlords.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/1/2013 - Andrihette Hamilton rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We would just like to say a HUGE thank you to Lisa for all her hard work.  Lisa was so helpful to get this property to exchange and was always friendly and reassured us constantly that all was ok.  She communicated to both us and the buyers on a daily basis and chased solicitors endlessly.  Lisa was also very knowledgeable and would always return or answer our phone calls.  We could not have asked more from her.  She is an asset to any estate agent.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/1/2013 - K Chamberlain rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Staff were very helpful and friendly, they have made it as easy as possible for us to find our wonderful property.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/1/2013 - Cristina González rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Abdul has done a good job finding a flat for us as quick as we wanted. He explained to us every detail about the tenancy agreement and tried to make it easy. He knows his job and enjoys doing it. We are glad he is executing our contract.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/1/2013 - Martin K rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Would recommend Townends for anyone looking to buy or sell in Sunbury. There's knowledge (of the local market) in abundance and importantly the team are accessible and friendly. Chad and Rob are good guys and a chap called Harrison stood out in terms of customer service.  I’d spoken to Chad a few times prior to moving and based on our initial conversations  decided to proceed with Townends; we exchanged a couple of days ago and I’m satisfied we made the right choice!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/1/2013 - Debbie and Stephen rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I would like to say that I found the Team at Townends Thornton Heath absolutely wonderful, especially Shelly and Kalpesh . We were first time buyers and we had a really bad experience with a different estate agent, and what should have been a really exciting time for my Husband and I was turning out to be a big disappointment, but thankfully we found a property we liked with Townends, and both Shelly and kelpesh worked really hard to make sure that we go the property that we had our heart set on and that everything went smoothly and pain free as possible, they were amazing!!! And thanks to them we are now proud owners of our new home, so thank you so much Shelly and Kalpesh.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/1/2013 - Mark Daniel/Wendy Lawlor rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The personal service of the agent is what stood out. As she knew it was our first property, she walked us through the process, helped us with pricing etc, things seemed pretty straightforward. She stayed in contact throughout the process and helped us around any obsticles that we encountered. Even after we had our flat, as she is local to our property, periodically we would see her and she had nothing but a kind word to offer, asking about our flat and it made letting a personal experience. I'd use townends again.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/1/2013 - gerrardl rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[A job very well done. After an initial briefing with the agent (Michael) on property requirements, I was thrilled when the FIRST AND ONLY property I viewed with Townsends met all those requirements. Needless to say I was making an offer that very night. This guy really looked after us. Great service. THANKS!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/1/2013 - Mrs B rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was struggling to find the right agent for my property and had a few different valuations from other agents but Robert stood out as he was very polite and professional, answered all my questions and made the experience of letting my property stress free. I would recommend him and his branch to people I know and would go to him again in the future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/1/2013 - Rory rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Both Jean-Claude and Cameron offered an excellent customer service first in terms of securing the the propoerty at a prices below the asking price and within our budget and then when there were complications with referencing they went well beyond what I would expect estate agents to do in ensuring we did not lose the propoerty. Overall very happy with the service received and I would use them again and recommend the Earlsfield branch to others.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/1/2013 - Jean Shackleford rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[As landlords we have been very happy with the lettings service provided by Townends Ealing.  We have found the Lettings Manager, Adam Webber, to be very reliable, easy to work with and most importantly, to be able to find the right type of tenants within the required timescale.  The service has been excellent and we would have no hesitation in recommending him to other customers.  Thanks!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/1/2013 - Chris rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Harry was very professional in his manner.  He was easy to get along with, keen but not overly pushy, as was Erol.  I would reccommend Townends to prospective tennants.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/1/2013 - Ms B. rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Having contacted Townends regarding a property to let they then offered me details for another better suiting my needs. In spite of a fast moving rental market, Townends professionally negotiated an outcome satisfactory to myself and the landlord. They maintained a proactive and diligent approach throughout and kept me informed through what can be an uncertain process. I'm grateful for their speed and efficiency during the whole process which enabled my family and I to get into the property within an impressive time. I look forward to any future dealings.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/1/2013 - Michael rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Stacey has excelled in all aspects, she's very professional, courteous and proactive. She took all my requirements into consideration before recommending a tenant to me. Stacey is highly recommended!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/1/2013 - Priya Mitchell rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Jenna was professional at all times and kept us informed in regards to our tenant.  She was able to get a tenant for us in a relatively short time<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/1/2013 - Mr R W Newman rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The marketing of the property was good, the price we obtained was good and overall we found their performance good &amp; professional as the bottom of the chain we were in was very unhelpful and in our opinion very unprofessional making Chad's job all the more difficult.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/1/2013 - Randal Lavery rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Ricky and Myles have given great service with the purchase of our first property.  They have responded diligently to all of our requests  before and after the sale of property.  In the future I would gladly do business with them and Townends,<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/1/2013 - danpaget87 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[the whole team at townends where very helpful and supportive, any questions we had were answered, anytime we called no matter how busy they ade time to contact us and helkp in anyway possible, i would recommend townends to anyone<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/1/2013 - Hayley Morgan rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Although we did not find a property through Townends, we had regular contact with Lewis and he was always very friendly and informative of new properties that may be of interest to us. During our viewings Lewis was always on time, and welcoming. Any questions we had Lewis was able to answer, and if he did not have the answer there and then he would always find out and let us know straight away. He made the whole experience a lot less stressful. 

Thank you very much Lewis!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/1/2013 - Nichola and Sim rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We would like to say a huge thank-you to Aleksandra for helping us in our search for our rental property. It was a long road to find the perfect place but with the help and dedication provided by Aleksandra and Stacey we have found it! Aleksandra was always available to answer our queries or if she was busy would always return our calls.  If a property wasn't suitable she was willing to keep looking for somewhere else and always had our specifications in mind when choosing a property to show us.  A fantastic service.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/1/2013 - Ken rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We were looking for a suitable buy-to-let property and thanks to Joe we found one with the minimum of effort on our part. Joe clearly took on board all the comments and questions we asked during and following the viewing of a first property. He then found us exactly what we were looking for with a second property a couple of weeks later. Joe was really good and obtaining answers to questions, arranging a follow up visit to the property and helpful during negotiations. 

Once our offer had been accepted, we then received a letter from Townends Central Sales Progression team in Egham.  Let's just say that communication this this team was very poor and in such complete contrast to dealing with Joe or anyone else in the local office. We would happily recommend working with the Townends local team but make sure you get them to see you all the way though to completion and don't let them hand you off to the Central team.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/1/2013 - Jenny Rendall rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found the manager Riece very organised and efficient, he found me a tenant very quickly and was helpful getting back to me with fees and moving dates.

I would use this branch again to rent my flat.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/1/2013 - Gary Cooper rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[All the staff my daughter and I dealt with were helpful but Gary Cooper  was  particularly impressive.  He is an intelligent, helpful, humorous courteous man who politely and gallanty endured my daughter and I arguing over bedrooms!  He was extremely informative and patient in helping us set up a tenancy that was complicated and we are very grateful, having found many other companies unhelpful. Promote him!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/1/2013 - Shaun Munton rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Was introduced to Townends via developer as was going to part exchange Andy Gearing arrived to discuss had already sold two propertys in cornwall in the previous 6 months and had various problems so was apprehensive to say the least , Andy was on time and very proffessional and made me feel totally relaxed , my partner and I decided to sell using Townends because of Andy's confident approach, true to his word viewings came thick and fast always with a phone to tell us timings etc, whenever we had to call for information the team at the guildford branch were always very helpfull and understanding , needless to say a sale quickly followed and when we had problems with our own purchase which was nothing to do with Townends Andy was available to smooth the way excellant service and would thoroughly recommend Andy and his team to anyone needing to sell or purchase a property well done to you all<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/1/2013 - Matt Frost rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Having rented properties for the last few years I've found that agents tend to treat tenants very poorly. If you're not a landlord or you're not buying a property, they really couldn't care less about you. It's a bit like going into an expensive shop and the shop assistant being snooty. 

Chris and Mark at Northfields Townends are different. From the word go, they went out of their way to make things run as smoothly as possible. This included arranging for us to meet our landlords at their office on a Sunday.

Polite, prompt and genuine people to deal with. Unexpected and very refreshing.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/1/2013 - Mrs Kim wills rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Abdul was so helpful he found somebody within two days which was great he always returned my calls and I will only use Townends when ever I need to rent my flat some agents are not there for you he really was that's what made it all so easy I hope this has helped many thanks Kim wills<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/1/2013 - Mark Walden rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was very pleased with the service from Townends. They found me a tenant within a couple of days, and the whole process was very straightforward. The fee for finding the tenant was competitive and lower than other agents.  I'd recommend them to other landlords.ff<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/1/2013 - Gareth Cox rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Efficient, friendly service. Sensible advice on pricing. Regular feedback after viewings. Abdul was in regular contact and always returned calls. I dealt with Breda less but she even offered to interrupt her weekend to go to the property to liaise with contractors. Property was let efficiently despite some unusual circumstances with prospective tenant.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/1/2013 - Mark rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Joe was an excellent point of contact throughout the sale of our property, and the purchasing of our new house. The team in Staines also kept us informed of the progress of both properties. We are very happy with the service we received from Townends and would be happy to recommend them.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/1/2013 - S.Carducci rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I had bought my property from Townends last year (2011)  So when I decided that it was time to move again I turned to them.  I was introduced to the Manager of the branch who went through all their policies and paper work with me, made sure everything was clear and understood before signing anything.  They were constantly on call and completely repected my work schedule which other companies never managed to work with.  I have a small child and my husband works nights, they always made sure that I had enough notice when booking in viewings.. A company that I would recommend ten times over!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/1/2013 - Mrs M Curwen rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[This is the third time I have let this flat and cannot express how glad I am that I chose Townends this time. I shall be using Townends for all future rentals and cannot recommend them highly enough.  I'm only sorry I didn't discover them before as it would have saved me from the very bad experiences I've had with 3 other local agents.  
From the moment I first spoke to Cameron, I just knew he was different. Put simply, he's just a lovely man and was lovely to deal with on a daily basis. It was always easy to get hold of him and he always had time to talk.  There's a noticeable lack of 'Estate Agent Bullsh*t which was such a relief. He had my flat details and photos up on Right Move and in his window within an hour of first contact and despite it being three weeks before Christmas, he had a constant stream of viewings, resulting in several offers. He updated me daily without being chased.  Unfortunately, the tenant we chose was made redundant during the reference process but undeterred, Cameron leapt back into action and found me alternative tenants. He could have let my flat several times over, at a difficult time of year for the rental market.  My outgoing tenants were also very impressed with his slick communications, organisation and his people skills. He was very considerate and went out of his way to minimise disruption to their lives, as he carried out the many viewings.  From a landlord's perspective, Cameron (and his team) couldn't have done any more to help and went above and beyond everything I could have hoped for in a lettings agent. He has found me the perfect tenant and has done everything he can to make the start of tenancy as smooth as possible (including offering help with a mattress delivery and a handyman!) He has years of experience and I'm pretty sure nothing would faze him.  A five star service.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/1/2013 - Ellen + Daniel rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Great at matching us with appropriate property. Proactive in suggesting and contacting us about new properties that came on the market. punctual, knowledgeable, friendly and not easily deterred by us being picky ;). Also patient as we had a holiday break in our search.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/1/2013 - Mr Gabriel rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends were given my property to let in December 2012. Despite fears the house would have been empty over the Festive period it was let within days. Through Stacey's tenacity she found excellent tenants and kept me informed of developments every step of the way. Stacey was professional and courteous at all times. I will be using the service again without doubt!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/1/2013 - Andrina Reynolds rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The Girls never gave up, my property was on the market for 3 months, but there enthusiasm was always there, I am also in sales and Iwas very impressed how they conducted the viewings, compared to other estate agents. There was total communication all the time, before renting and after.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/1/2013 - FranB rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was very impressed with the level of service we have received from Townends. From the start, I have found them honest and very easier to deal with. An estate agent should be someone who is telling the truth and guiding you through this process. Jon has been there the whole way, we have been able to rely greatly on his help and advice. It is thanks to Jon that we've got the right house, thank you. 
I would warmly recommend Jon and Townends, he was very easy to work with and I would not hesitate to deal with them again.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/1/2013 - Zelda Heath rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have found Brad to be very professional and knowledgeable about the property that I was viewing and also was very efficient in responding to my queries.  It made my move very easy and hassle/stress free, which was great as moving from central London to outside of London could be rather stressful!  I would definitely recommend Townsend services to anyone that asks me.

Thanks Brad!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/1/2013 - Tony Baird rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Let the property quickly and efficiently.  Agreed not to charge fees for renewal, only the cost of an updated tenancy agreement.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/1/2013 - Richard rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Mark and Nick at Townends made the experience of buying our first home as seamless as possible. From finding the perfect property for us right through to completion they were always accessible and contactable whenever needed without anything being too much trouble. 

When we come to buy our next property Townends will be our first port of call.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/1/2013 - G Sokal rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[A great pleasure in dealing with Townends. Abdul was outstanding from start to finish, he found me the right client within a very short time. All paperwork was dealt with smoothly and efficiently. I would use their services again in the future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/1/2013 - Marion rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Abdul responded quickly, found three prospective tenants and recommended one which we accepted. He was friendly and helpful all the way through the process. Paperwork has to be done by head office and there is a web-based contracts process but head office staff were responsive and helpful. We were happy with the process.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/1/2013 - Jo rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[After many false starts with other Agents, Townends finally getting a Sale for my property.  Lisa Goggins, a Sales Progressor assigned to assist my sale through to completion is probably one of the main reason my sale actually happened.  I say this as my relatively short and uncomplicated chain turned into an epic saga of obstacles of one thing after another.  Lisa was excellent in her role to provide me with the support I needed, with practical advice and guidance when I struggled and in a very pleasant and professional manner, I considered her a friend.  Some of the obstacles we faced seemed to have no common sense prevailing but we got there together.  My purhaser turned out to be a really demanding and difficult person, very stressful to to deal but Lisa assisted with her very professionally too to keep both sides on track.  Thanks to Lisa keeping an eye on all aspects of the sale, we did actually manage to move into our new home by Christmas.  Thanks again Lisa - you are a STAR !<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/1/2013 - Drew rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Great servie! 
 We told the agent what we we're looking for and he found a list of properties that met our criteria exactly! 
   
  We were spoilt for choice in the end and really found it hard to pick the best of a good bunch. Billy was proffeshinal at all times, was very patient and didn't pressure us into making any decisions I wasn't ready to make. 

 Highly recommended!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/1/2013 - Sven rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We received first class service from Townends, Woking Branch. All the Staff we dealt with, all the way were very courteous, knowledgeable and professional.  

When we first called Townends to arrange viewing these were set up very quickly and efficiently and we even received a couple of phone calls suggesting other available properties which we had not spotted on the rightmove website.

On the day of the viewings we managed to view the properties we wanted to see on time and all our questions were answered on the day. The process to fill out the reservation documentation went very smoothly. 

The Staff went over and above in ensuring we managed to complete the tenancy when there was a hitch with the referencing agency obtaining a reference in time.

At all times we were kept up to date and all staff we spoke to were friendly and polite. We would certainly recommend Townends, Woking Branch.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/1/2013 - Haley Connelly rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[James was an extremely helpful agent for me. As an American coming to this country to study at RHUL I had no ability to visit the area to look for a suitable flat to live in during my stay. Upon reaching out to Townends, James was very attentive in familiarizing me with the area, as well as finding a suitable property. Arriving to the UK and immediately brought to my new flat I was more than pleased with the property. James did a wonderful job in placing me in an area close to school and town, in addition to being a comfortable living environment. He continues to be a great resource for me and has always been attentive and quick to respond to any questions I have.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/1/2013 - Worldwide 88 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Stacey Jenden was very helpful and pro-active and provided me with a  very good service in getting my property let.  I would definitely use her and Townends again when letting out my property in future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/1/2013 - Abdul Miah rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I would like to express that the service from all the Townsend staff is highly professional and a credit to themseleves for what I thought was going to be a very stressful experience was in fact not. From my fist meeting with Ali I have been made to feel convidant that all measures would be taken on, and dealt with in a very pleasant professional manner. I would also like to thank Abdul Miah for all his hard work and efforts in his ability to insure my tennancy with the time frame that we had to work with. Over all I would highly recomend Townends Twickenham to anyone looking to rent in the local area, they are a great team of people which work to the highest of service.

Many thanks to you all...<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/1/2013 - TimM rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[There was difficulty over my references as I have been abroad for 7 months and it wasn't easy to get all the necessary proof  together (or know what proof to provide) for that part of my 3-year history of residence.  Harry was, first of all, reassuring which is not really a small thing in these stressful situations.  He also acted as a go-between with the reference checking company and helped to chivvy them along and ensure that they told me precisely what they needed which could have taken much longer.

One is apt to feel sometimes that the bureaucracy is against one and although I hope it is in Harry's interest to help both landlords and tenants I still think he did a better than usual job of it. I think well of Townends for this experience.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/1/2013 - Jon and Kate rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Chris and Rowan were excellent.  They were helpful, proactive, responsive, honest and straight-forward in all of our dealings with them.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/1/2013 - Patricia rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We are absolutely delighted with the service at this branch of Townends.  Diane and her team have worked so hard to find us suitable tenants very quickly, which has meant no gaps, which is our biggest worry.  The team are helpful, professional and understanding - and most importantly, not pushy when we've had our doubts!  I would highly recommend this agent to any residential landlord.  We've used them 3 times now and they filled our properties quickly - between 24 hours and a week.  Pretty impressive!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/1/2013 - Benni rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very helpful and friendly ,and quick at responding at emails. I got the lease agreement modified and agreed without stress. Thank you Jenna<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/1/2013 - Russell rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends picked up intelligence that our original chain had fallen through. They had a specific property in mind, given our requirements and offered a viewing.

Overall Service - tailored specifically to our needs not a &quot;general hope for the best&quot; approach, professional, proactive and supportive.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/1/2013 - missL2013 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I dealt with Gina at Townends and she was very straight talking, and didn't beat around the bush with sales talk like the other agents in Ealing. She found us a lovely flat which was exactly to our taste and requests upon coming in and registering our details, and did not hound us like other members of the team at Townends to look out of the vicinity.  I would use Townends again, the only issue we had was with the administration charges but I suppose you do pay for a good service!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/12/2012 - Rachel O'Hara rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends were fantastic - professional, friendly and supportive. They also helped a lots with the final exchange and completion of the contacts after sale was agreed. They really worked hard and I'd also like to thank Ronaldo, who was great.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/12/2012 - Rory Waddell rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[They handled my purchase very professionally all the way through. Especially in getting responses to all my questions in a timely minor. I am sure they must have felt that I was a pain at times. The only small negative criticism I would have is that on some occasions the junior staff did not always listen and understand any concerns that I had, possibly I think because they were trying to be positive and enthuasiastic at all times despite the situation or facts.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/12/2012 - Liz williams rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was extremely pleased with the service provided by Townends from start to end. in the first instance they offered honest and realistic advice that was well referenced to the local area and it was this alone that won them my business. they supported me through every step of the process. I have no hesitation in recommending them to any prospective buyer/seller.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/12/2012 - Maggie rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I enquires about a property via rightmove and asked to be contacted by email as I'm very busy at work. James followed the instructions and got back to me within the hour of my enquiry. He booked me in for a time which was good for me and arrived on time. He showed me a lovely property which I felt comfortable to take on the spot with him. The contract process was stress free as James helped guide me through it.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/12/2012 - Samson rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[James was very helpful; he found a list of properties that fit our criteria and answered all our questions promptly. He was very friendly and went out of his way to get things completed for us. A very good service, I would recommend Townsend Lettings.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/12/2012 - Suzy (Chiswick Landlady) rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[James has incredible client focus and goes the extra mile to ensure that customer needs are met.   He knows exactly what needs to be done, by when and makes it all happen effortlessly and with good humour.  He is a consummate professional,  very respectful and is able to make good decisions quickly.  His comms skills are also exceptional.  James capacity to pick things up quickly and act expediently gives me the confidence to rent with Townends and come back again at the end of tenancy..  Thanks James<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/12/2012 - Mrs Sem rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very good all round, the addlestone branch were very helpful and found a good tenant quickly. Head office were very good I dealt with Hayley who was quick at getting back to me with answers. Tenant has been in for 6 months and we have a good relationship. Even now if i have questions the branch are quick at resolving. Will use again if I need to.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/12/2012 - Helen Heise rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[As a landlady I have ben a customer of Townends Ealing branch now for 12 years and find their customer service excellent. Regardless of whom you deal with at the branch they are always polite, responsive, punctual and efficient. The current lettings Manager, Adam Webber, has consistently exceeded my expectations and  always goes the extra mile to respond to mine and the tenants needs - well done!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/12/2012 - Dr Héliot rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Andy Gearing at Townends Estate Agents was excellent in being very responsive to all our queires and willing to follow up the process in all areas (e.g. solicitor, bank, seller, property management). We would certainly recommend Andy Gearing as a highly professional agent.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/12/2012 - Kamal rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Agent kept us in constant update of the progress of the sale. Very polite, curteous and professional in dealing with both and very efficient in dealing with any concerns we had. Highly recommeded.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/12/2012 - MG rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Stacey was polite, positive,very helpful and assertive at all times.
She is a credit to Townends.
A true professional much better than Townends head office.
 Who continously sent out wrong contracts which I found to be unprofessional and incompetent.

keep up the great work.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/12/2012 - Henry rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townsend were very good they regulary kept me update on how the tenant search was going and feedback form people they toured.
It was noticible once I brought Townends onboard that the number or people visiting my property dramatically increased.
They made the process very easy for me.
Also they were always very cheery when I came into the office and helpful whenever i had a question or querry.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/12/2012 - Tom S rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Abdul was very helpful throughout the process to find me a tenant. he kept in touch regularly so that I always knew what was going on, and got me the price I wanted. I would recommend him to prospective landlords.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/12/2012 - Jemma rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Brilliant agent that were always on top of everything through every process of the letting. 
Ben or Robert were always available to answer any questions or would ring straight back if they were out of the office. Was nice to deal with the same person throughout the process.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/12/2012 - wendyb rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Professional and prompt service is all that i received from Townends. From the moment i enquired on a property, i received nothing but the best service. The staff at Townends estate agents helped me with finding my new home and helped me settle before the christmas period. Thank you Townends!!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/12/2012 - Unimpressed rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[This is the worst letting agent it has even been my misfortune to have encountered.  Their only goals appear to be making money and making people's lives a complete misery.  The agent I originally dealt with hounded me with phone calls at any time of the day or night, to the point I felt bullied by him, yet he miraculously disappeared off the face of the earth when I needed to speak with him about the (many) problems with the property once I had signed the agreement, as he never once returned or took my calls - a skill he clearly learned from his manager.
The maintenance department is a joke.  Despite daily calls, I was left without hot water in one bathroom for four weeks, without light in another bathroom for three weeks; with no working boiler for two weeks, with a leaking roof for three weeks, without light in the kitchen... oh the list is ENDLESS.  When the contractors came, they were fantastic and did everything they could under the constraints put on them by Townends maintenance.
At the end of the tenancy, despite the check-out report stating there were no issues, and that the house was cleaned to professional standards (and far better than on the check-IN report!), Townends STILL managed to delay paying back the deposit despite having another tenant in the property.  The only positive thing about my experience with Townends is that I lost 4 kilos due to the stress they put me through.  A dreadful company, avoid them at all costs!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/12/2012 - Jules rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[After an unusually horrific shared ownership house sale in which I was left with nowhere to live, I contacted Sophie welch at Townends who was incredibly helpful, she understood my  situation and arranged two viewings the very same day.  I fell in love with the first flat that I saw and made an offer there and then without even looking at the second one!.  Thankfully my offer was accepted and we moved in 3 days later.  Sophie Welch was fantastic, even taking calls from me on her day off.  Nothing was too much bother and she was always positive and enthusiastic.  I had registered with lots of other agents, some never called with properties and one even didn't bother to turn up for a viewing and then called to see if I had liked the house!  I am so grateful to Townends for their professionalism, all the staff were always courteous and helpful and Sophie was just amazing.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/12/2012 - Brian rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Firstly, this Estate Agent was quick to view, quick to give me a written valuation and quotation and really quick to get the property on the market. Secondly, they were amazingly quick with a realistic buyer who then went on to complete - so their marketing strategy was obviously really good.  They also kept me up to date with progress. Their premises are in a good location which is easily seen and they have a number of other premises in other towns for potential customers to view details.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/12/2012 - Mrs E H rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[My property had been on the market with another agent for about a month and I wasn't having much luck. After recovering multiple letters from Reece is asked them to market the property. James carried out the viewings and came across very helpful and approachable. A few days later I had a phone call from Reece about someone wanting to take the flat. They achieved the asking price for me and I've had the tenant in the property for a few months now, they're very happy and it's all going well.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/12/2012 - Desperate Flat Hunter rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I had been looking for a flat to rent for over 4 weeks. After visiting over 36 flats with 11 other agencies, Townends Putney managed to nail it from the first property they showed us.
Jean-Claude provided us with professional and most importantly honest service. The property he showed us was unfurnished and that's not what we had in mind initially. However he manged to sell us the idea that we could still make an offer on it with some of our conditions. In return Jean-Claude had to do the same with the landlord and sell us to him which he finally managed to do over a full weekend. This demonstrates that Jean-Claude and the team at Townends have very good negotiating skills. I would highly recommend Townends and Jean-Claude for their professional, helpful, friendly and (as I said earlier) honest approach.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/12/2012 - Eszter rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The first time I walked into the branch, I was greeted with a warm welcome and a smile. We all know that moving can be quite stressful sometimes but I had a very positive experience dealing with Matt and Katie in their Chiswick office. From point of registration in branch, they had found me a new home in a very short time. I have just moved into my new home, which Is just perfect for me and I am very happy. Thank you for all your help and I will see you around!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/12/2012 - Lukasz rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[hello my name is lukas, I was very happy with the service I received from Clint Amfo, as he moved me in to the perfect property for me and my friends when he was in the streatham branch, i was disappointed when i was told he had moved branch but believe that he would put his excellent customer services into the new branch he was going to. I found out that he now is at the mitcham branch and I needed help with getting in contact with my landlord as i had lost her number and had not received my contracts. He was the first to help, i truly believe he had gone the extra mile to help me by sending me my contract straight away and by giving me the landlady's details so i could contact her. He presents himself well and I am very happy that i had come to townends when i did. thank you<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/12/2012 - Ahmed rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Emily from head office was very professional and kept her word. She arranged the contract for my parents in law and was there for any question we had. She never made us feel like she wasnt interested and she was always there to listen to our concerns. I was really happy with all her effort and she really did a great job. Thank you Emily for everything.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/12/2012 - Unexpected landlord rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[What a great experience with Abdul.  Very knowledgeable, thorough, honest and dependable.  Sets realistic expectations and delivers what he says he will.  I also spoke with Breda a few times and I also found her to be very efficient and knowledgeable.  A very good experience - I recommend using them and will happily do so again.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/12/2012 - leathernut75 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The agent helped my family sell a property in the Chiswick area. He was professional and very quick to respond to all our queries. We badly needed to sell the property and he found several prospective buyers very quickly.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/12/2012 - Imran Monaf rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[As a landlord I have used several estate agents before but have found Townends to be the most efficient and reliable.
The latest agent who let out my flat Abdul Miah was very polite and extremley helpful. The recent exchange of tenants has been very smooth and easy for me. If i had any questions Abdul and his colleagues more more than happy to help.
I would definately recomend townends to other landlords.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/12/2012 - SL rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have used Townends Ealing for the last 12 years for letting and management ever since I bought my buy to let property.
I recently had an issue with a tenant with late payment of rent and subsequently gave them notice. At the same time the tenants situation changed and she was now a single parent so we had to quickly renegotiate the lease and re let to the same tenant so as to avoid financial loss.This was dealt with by Adam very speedily and I was kept informed at all times<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/12/2012 - Chad Newbould rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Chad Newbould was extremely helpful from start to finish with the sale of our property and went beyond the expected
service of an estate agent. I live in Cyprus and myself and my wifes property was managed by Townends with a tenant 
living there which meant i needed more assistance with the sale. After Chad advising on the best price to market the flat
a buyer was found. The buyers solicitor asked numerous questions that we could not answer having never lived there
such as was there a satelite dish, where were meters, obtaining safety certificates on our behalf. Also the buyer wanted access to our storage unit with no keys available, Chad went out of his way to obtain keys and show the client round.
At all times Chad kept us fully informed and was efficient and professional throughout. We would not hesitate to recommend him.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/12/2012 - Phil lewis rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Town ends acted in a positive and professional way from start to finish , at no point did I feel stressed about there ability to carry out my instructions or resolve concerns . I would happily buy a property from them in the future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/12/2012 - Emma Thompson rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I consider myself and my little daughters very lucky to have found Abdul Miah to help us secure a property in Twickenham. My situation as a prospective tenant was not a straight forward one and many obstacles had to be overcome. With his help, professionalism and unfailing tenacity he has got us to the promised land! 

Many agents, in fact, all the other agents I approached in the area dismissed me out of hand and refused to look past difficult circumstances. I think this is what has really set Abdul apart. He took the time to really listen to us, meet us and has been genuinely friendly and encouraging throughout the entire process. This experience has revealed what we all hope for in a letting agent - total professionalism combined with a genuine desire to help and a determination on our behalf to see us succeed. I feel that we have been really looked after. He could not have done more.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/12/2012 - T Brown rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Diane was always pleasent and extemely knowledgeable of the market and always gave best advice .
Nothing was ever to much trouble no matter what time of day I rang  she would listern to my comments and any concerns  and her views were always constructive .
Its a name and number that I would diffently use again and she  is a credit to her company and profession.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/12/2012 - K rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[An Excellent service, very attentive to my needs, sourced a property within 10 mins of entering office, I was taken to view the property and accepted immediatley.     Thank you so much!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/12/2012 - Kaylind Happy Man Grant rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[This was my first flat since University and my situation meant that I was in London without a place to live and so needed a property quickly. I tried dozens of different estate agents most of which were unhelpful and unenthusiastic. Townends were the only estate agent who proactively called me with new places, and were always kind and friendly when I met up with them. They gave me as much information as they could when I needed it and sometimes without me needing to ask for it, which was the biggest bonus for me as I was unsure of what sort of things I needed to ask. Even the pre-tenancy process was quick, simple, polite and  friendly. 

I would recommend Townends to anyone moving to London and will definitely be using them again if I change property.

Thank you Townends Twickenham London Rd Team<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/12/2012 - diane armstrong rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[miss diane armstrong did a great job to help me to move in a property in one day after completing my paper work even land lord was out of country she find him and sort out every thing for me<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/12/2012 - Andrew rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[After a poor experience with Townends Sales in the past, Andy &amp; the new team at the Putney branch were eager to make amends and prove that they are good at what they do. Despite some attractive offers from the other Putney agents, Townends offered the lowest sales commission and shortest cancellation period, making the decision a no-brainer.

Andy &amp; the team completely met our expectations in terms of marketing the property &amp; organising an open day, which was very well attended. We achieved an offer on the property after the open day which we accepted. What followed then was a difficult period in terms of timing (Jubilee, Olympics, Summer lull etc) &amp; I would say Townends did well in coordinating the sale process with us, the buyers and both sets of solicitors. During this process, issues arose with the property and further negotiations took place, which I commend Townends for mediating effectively, not allowing the sale to fall through. Dealing with various forms of adversity and issues that arise is where I would say Townends excel and truly differentiate themselves.

Whilst we didn't achieve our offer price, we were not far off and despite there being issues, these were dealt with quickly and effectively. On the whole, we were very pleased with Townends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/12/2012 - JamesS rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Can't really fault them. Efficient and friendly. My mother, for whom the property was for, said that she found Matthew considerate and particularly charming.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Audrey Lambert rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[An extremely professional service facilitated by Chad who kept in close communication throughout. We managed to achieve a sale at the correct price which is an excellent achievement given the current financial climate.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Toby S rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found Matt knowledgeable both about the local and the wider property market. I would be more than happy to recommend him.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Krisflyer rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We have just recently entered into a rental of a flat arranged by Townends &amp; found the staff to be friendly &amp; professional.  My only criticisms would be that they always seem to be in such a rush to get you off the phone, providing you have managed to get through to them in the first place due to them being so busy!  
We were also told the property would be repainted prior to us moving in which it hasn't (not that it especially needed doing, maybe just a touch up in places) &amp; I would question the &quot;professional clean&quot; slightly, given the dust &amp; cobwebs found although the appliances such as the oven &amp; washing machine are spotless &amp; the carpets have been shampooed!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Veronica rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The level of engagement of the agent I was working with, allowed me to make an appropriated decision regarding the property I intended to rent.
The agent vouched for me from the beginning to help me get the property.
It also made me feel that I had a reliable, proactive and knowledgeable person, that supported me all the way through, even after 'closing the deal'.

Even on some bumpy issues I got, the agent quickly reacted and help me to sort them out.

All I can say is: Excellent service!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/12/2012 - Janet Ford rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I contacted Townends after a disappointing experience with another well known local agent. The manager came straight out to the house and agreed to market my house straight away. Within a week they had arranged several viewings. After  two weeks I had received 5 offers on the house most above the asking price. I was sorry I didn't go to them in the first place. I would recommend them for their commitment to their customers and for achieving fast results.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/12/2012 - HK rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Have used for lettings for a number of years. Very helpful and professional. Know what they are doing. Got us a new tennat very quickly. Bottom line - yes it costs but they get in good people and in the long run that saves money and trouble.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/12/2012 - Tony rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The first thing that struck me was that the agency functions well as a team, and they clearly enjoy their work. The atmosphere in the office is warm and friendly.

Diane impressed me with her experience of lettings and engendered a high confidence in her organisation. Whilst I evaluated several agents, Townends came in the top two for letting my house and I would visit them again.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/12/2012 - A Saied rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends did a good job with the sale of my property.  They brought a lot of prospective buyers through the door and were prompt and informative with feedback.  They diligently pushed the sale through and were always patient and polite.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/12/2012 - M&amp;A rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have let my property through Townends for several years and found their letting service generally to be problem free, although staff seem to turnover frequently in their head office.  This year was a new experience when a tenant stopped paying rent and remained in the house.  Townends helped me find appropriate legal advice and when the squatters were eventually evicted, Townends were quick to find new tenants.  Tamsin from the Staines branch made sure that all repairs were carried out and that the property was ready for the new tenant's move in date.  I was kept up to date on progress and everything went smoothly.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - John P rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Working with Townends was a wholly pleasurable experience. I bought &amp; sold a property with them.

Firstly, Mark Chescoe was extremely enthusiastic and motivated to get a sale on my existing property. He understood that keeping me informed of all progress, positive &amp; negative, which helped me understand the position i was in and what was needed in order to progress to a sale. Always polite and courteous, i was happy that he was portraying my property in the best possible light. 

In terms of buying a property i worked mostly with Nick Kyriacou in order to push through the deal which at time proved challenging. He was happy to go the extra mile in order to pick up where solicitors and the vendor left off. As with Mark, Nick was great at keeping me informed and advising me on the best way to proceed in order to complete my purchase.

I would gladly work with both of these individuals on future property projects.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - Mr. Lorde rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The agent allocated a person dedicated to providing updates throughout the sales process (Gemma Culverhouse).

Gemma provided weekly updates on progress and highlighted whatever needed attention.
It was great having to liaise with just one person who is in control of all communications between parties.

Gemma and Simon have provided a professional consultative service, from price estimation to dealing with offers through to exchange of contract. 

They changed my perception of Estate Agents!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - Lyn catchpole MBE rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Thank god for Harry. Was having real issues trying to kind a suitable tenant for my flat. Finally found someone though Harry. I held an open day where Harry got some tenents together to view the property and one was very successful. Harry controlled the smooth transaction of paperwork and the moving in date, and other tenant issues which arose there after. All the staff have been pleasant over the phone, and have responded to my messages left promptly. Always on time and smart, its been a pleasure to work with Harry.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[6/12/2012 - Joan &amp; Adrian rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We have received an excellent service starting with our 1st visit to the Branch with Ryan, and then at home with the visit from Tim.  A very successful open day was arranged, and all offers were explained in full.  We were kept up-to-date even whilst we were on holiday.  Tim helped us make the right decision regarding how to proceed. Then Lisa (from Egham Branch?) took over, and again she was very helpful and gave regular updates right up to exchange and  to completion (due next week).  This has helped us have a less stressful experience.  Would thoroughly recommend Townends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[6/12/2012 - Mrs Kate Noble rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[After having gone on with two previous agents (one the supposed market leader) I was skeptical of what Townends could offer us differently. I have to admit I was pleasantly surprised with their proactive and energetic approach, and the straight forward advice Nick Kyriacou gave us from the start. He actually did what he said he would do unlike the other agents and it was no wonder Townends were the agent who secured the sale. If all agents were like this then I am sure their reputation in the publics eye would change. Thank you Townends Earlsfield (and in particular Nick Kyriacou) for all your efforts and hard work and I shall be mentioning your services in a positive light.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[6/12/2012 - Jennifer rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Having failed to sell with other more established agents in the area working with the new team at Townends was a refreshing change in the approach to customer service. Unusually accountable if things went wrong, they did their level best to select suitable viewings and went above and beyond to keep me happy and n the loop. They are a very 'can do' agent and seemed keen to improve their own service with feedback which they took constructively unlike other local agents who if critisized became stand offish and defensive. The staff at Townends were always punctual and respectful in the home and always had a bright and positive outlook. I would recommend them wholeheartedly.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/12/2012 - Chris rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have just sold my house in Brentford through the Northfields office of Townends and I am very happy with both the sales process and the outcome! Justin Stevenson and Stuart Johnson were supremely professional throughout and managed the sale with great skill. They were always polite, always calm (even when I got a little fractious!), always considerate with viewings, and they gave good advice when I needed it. They were happy to go the extra mile too – quite literally on one occasion, when Justin jumped in his car and went to see if an Ealing company that I'd used for damp proofing whose phone was no longer working was still at the address I had for them. I'd have no hesitation in recommending these guys. They really do offer a first class service.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/12/2012 - Esther L rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We rented our flat via this agency and Jean-Claude was very helpful from the begining. Althougth there were a couple of issues at the begining, from times to visit the flat to mis-information provided by the agency, Jean-Claude went the extra mile to solve them and ensure we got the flat we loved. He has been very professional and pleasant to deal with, any queries sent to him were dealt with quickly; unfortunately not as quickly when they had to go to someone else.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/12/2012 - Landlord Dixon rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very good experience with James, Reece and Hayley.  I called them at 1pm from my car, my property was on the website within the hour and then I received a call saying my 1st appointment was going to be at 5pm the same day.
James showed them round and they rented from me straight away at the asking price.
The next few weeks of contract signing were reasonably easy because all the guys at Townsends did the basics well - picked up the phone, emailed me and called me back if needed.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/12/2012 - Mikolaj Majewski rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I bought a house last month with the help from Townends. All the staff at Woking branch of Towends were very professional however the branch manager Jon Kirby was simply exceptional throughout the process. Thanks to him we managed to remove all the blockers and complete the transaction on time. Jon was able to work to very tight deadlines and repeatedly showed determination to get things done. He was also skilfully mediating between us and the seller by managing everyone's expectations and finding unusual ways of resolving the issues.

I would not hesitate to recommend Jon Kirby to anybody looking to buy a property and expecting highest level of professionalism.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/12/2012 - Mr P Ireland rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends Acted for me in the sale of my property &amp; their sevice was exemplary from first meeting, regular updates on all viewings, through to the completion.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/12/2012 - Suzanne Banks rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[An excellent experience dealing with Townends during the sale of our house.  They put on an open house day and we accepted an offer as a result of this. I particularly like the fact that I was able to deal with Chad Newbould personally throughout the whole experience as he could provide accurate knowledge of the current situation, or if not would get back to me as soon as possible.  The only negative was that I felt that I was being put under pressure to exchange early than we would have ideally wanted to !<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/11/2012 - Anita rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We found the services of Townends Sunbury on Thames very efficient.  Guy showed us the property twice and we found him enthusiastic and very pleasant to deal with.  He is an asset to this office and will definitely bring in customers as he quickly builds up a relationship with prospective customers during viewings. Any questions we still had afterwards were quickly dealt with by Manager Jenna who is a real problem solver and a great Manager in Townends office.  The vetting agency Townends uses is very thorough. The inventory check at check-in is meticulous and efficient. 
All in all we can recommend this office without hesitation and we are very happy in our new home.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/11/2012 - Charles1 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I chose Cameron at Townends over other agents as he explained everything fully and made me feel at ease as I was a first time landlord. I've now used Townends for three years and have found them to be really professional and a pleasure to deal with.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/11/2012 - Laura rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The agents found us a property and unfortunately through no fault of theirs, this fell through at the last minute leaving us with only a couple of weeks to find somewhere.  Michael kept in touch and within a few days rang me straight away when a new property came on.  This meant I was the first person to view the property.
The property was exactly what we were looking for and fitted all of our criteria.  Michael understood this and knew the brief very well.  The property was very popular and a number of offers were made to the landlords and we were selected.  Michael's input helped this decision as he knew our position, the fact that our references and checks has all been completed and that we were highly recommended tenants.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/11/2012 - Mrs A Breakwell rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends have been tireless in marketing our property and have been successful in finding us our purchasers.  Scott Gifford is simply brilliant and leads an exceptional team.  They are all polite, friendly and above all professional.  Scott spent time taking me round my area of choice for purchasing a property, just so that I got a feel for the area.  In all, surely a call above and beyond the average Estate Agent!  I have recommended them to a friend and would have no hesitation is doing so again!  Thank you!!!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/11/2012 - nick busby rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Chad was very helpful throughout the process, his original appraisal and advice was correct, on sale price and advertising.He was able to find a purchaser within 4/6weeks.
His feed back and help was confidence boosting during the sale process, with honest advise.
I would recommend his advice and knowledge on estate agency, and sales in the area.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/11/2012 - Landlady10 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We first got in touch with Townends in September after being let down by two other agents who couldn’t find us tenants.
The rental team were a pleasure to deal with and would always take the time to keep me up to date. I was impressed at with the whole team as everyone seemed experienced when I was present on viewings.
Out of the three agents that we had instructed Townends were the only people who gave me feedback about the viewings. Within a week of instructing Townends I received a great offer which I immediately accepted. It was no wonder that Townends let the property and next year I will not be instructing any other agents!
Thank you!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/11/2012 - Becks rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[After searching non stop for 2 months Michael helped us find and secure us a great home! He is an enthusiastic individual who really took the time to help us find somewhere perfect. We had no problems with anything from taking the property to moving in.  Thanks for all your help.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/11/2012 - JH rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[My Partner and I consider ourselves quite picky tenants and were very specific briefing Abi about our requirements.  It became clear that Abi was careful about the properties that she proposed to us and we were delighted with the flat that she eventually secured. I was impressed by the professional approach of both her and her colleague Cameron throughout the process.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/11/2012 - Graham Clark rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have been very impressed by the enthusiasm and efficiency of Townends Croydon. Diane Armstrong, the Senior Lettings Manager, is extremely energetic and her energy inspires the team around her – everyone working there seems to really enjoy the challenge of finding new tenants. From 1999 until 2011, I always used the Croydon branch of Leaders, but they have really gone down hill and last year my property was empty for about six months. I decided to give Townends a try and they quickly found tenants who moved into the property in November 2011 and stayed for a year. My new tenants moved in yesterday (28th November 2012), meaning the property was only empty for three days between tenants!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/11/2012 - Kevin O Shaughnessy rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[HAVING HAD TOWNENDS RENT OUT MY FLAT IN THE PAST, I GAVE THEM ANOTHER OPPORTUNITY AND I AM DELIGHTED TO SAY THEY DID NOT DISAPPOINT ME. THEY ACTED IN A VERY PROFESSIONAL MANNER AND KEPT ME UPDATED ON PROGRESS. THE FLAT IS NOW LET OUT TO A GREAT TENANT AND I AM OVER THE MOON !! WELL DONE TO DIANE AND HER TEAM...AGAIN !<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/11/2012 - Happy Renter rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We were stuggling to find a property that suited our requirements - Abi was patient, showing us around a number of different properties until we found exactly what we were after!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/11/2012 - charley vanessa rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends have been a pleasure to deal with but in particular Diane has proved to be a genuine asset to the brand. Working in sales myself i have extremely high expectations and Diane has delivered on all levels from excellent customer service, right through to making sure every box was ticked on the property i was looking for. I would aIso like to mention Katrina who has clearly been putting the work in behind the scenes ensuring a smooth transition to moving in. have worked with many agencies in the past and would highly recommend using Townends if you are looking in this area.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/11/2012 - TM rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Over the course of a transaction which was not always straightforward (but with a very happy outcome!), branch manager Justin Stevenson was unfailingly professional, charming, cheerful and helpful. His involvement made the process so much easier for everyone involved. He is a credit to the company and I would have no hesitation in recommending him to any prospective buyer or seller. Thank you, Justin.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/11/2012 - Sonia Donoghue rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have been in contact with Cameron and his team in the Earlsfield Branch.  Their level of service was just brilliant even though they are a small team. They were always there to answer all my questions and ensured that the reference process was always monitored, so I was always aware of progress.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/11/2012 - Janice Chown rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I represent a Housing Association in the disposal of individual property in the area and found the agent to be very professional in their approach.  I received information as and when required and always found these particular staff helpful and polite.  Having used many agents for our sales throughout the South East of England, I can highly recommend Townends Estate Agents<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/11/2012 - Sam rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We originally selected a competitor who failed to sell our property. After about four months we moved agency to Townends, who had been our second choice originally. Within a month they had generated three different offers at an acceptable level, and they provided good advice to us which enabled us to select a well motivated buyer who completed quickly. The service was always polite and efficient, and the valuations they suggested through the process were realistic (unlike several other agents).<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/11/2012 - Robzi9 rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[As we are first-time renters, we needed all the help we could get, and Abi was extremely helpful in answering all our questions and pointing us in the right direction! She is always available when we need to get in touch, and responds promptly to all my emails. Thank you!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/11/2012 - DLP rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We have been using Earlfield for all our properties in Earlsfield for at least three years now. Cameron is the main reasons we do this. He is always available, there first thing in the morning and last at night, knowledgeble, experienced and helpful he is our first port of call in any instance and has never disappointed us. We have in fact recommended others to Townends on this basis. Cameron is by far one of the best letting agents we have ever worked with, I cannot praise him highly enough he is a consumate professional that gets things done, always delivers what he says he will, and goes the extra mile to keep both tenant and landlord in the loop and happy. He leads by example and have found that he fosters the same postive, friendly approach in those working under him.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/11/2012 - Jackiboi rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Breath of fresh air. I have had some really bad experiences with some estate agents around London area and I found Townends in Chiswick were completely different. Great Service, honest and integral.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/11/2012 - S Virdi rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We worked with James to recently purchase an investment flat. We found him polite and professional. We also really appreciated his straightforwardness when it came to discussing and agreeing the offer. We felt he helped save both us and the seller a lot of time through his intuition knowing the seller and understanding our position. Would definitely work with James again. We really felt that he was working with everyone's interests to come up with a win-win position.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/11/2012 - Carol rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I would just like to say that the service I recieved by Benn Churchill was a cut above the rest. I marketed my property for sale with an agent that I wont mention  for many months and after weeks of recieving letters from Benn stating he had buyers interested in my properties I called Townends in Mitcham requesting information about these alleged buyers, Benn immediated requested to come in and give me a valuation. After the valuation, which I must say was the most informative with the documents produced, I agreed to market the property when my cointract with my current agent expired. The details for my property were produced before my marketing date and a open day set up. To my surprise, I finally had an agent deliver what they promised and on the open day I was surprised to receive offers. Benn advised me on the right buyer to chose and I took his advice. The sale took a lot longer than ex[pected but I was kept informed through out the process and I have finally moved house. I would recommend Benn to anyone and he is a credit to Townends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/11/2012 - Sarah rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[After using a couple of lettings agents who did not deliver on their promises I contacted Townends and spoke to Stacey Jenden about my property. Stacey was very professional, finding out what I wanted, informing me about the rental market in the area and what services Townends can offer. We met later that day to view the property, Stacey then kept in contact daily informing me of the progress in finding tenants and 3 days after our initial contact Stacey had secured a couple of tenants for me who moved in the following week! The whole process was seemless, I was highly impressed with Stacey and the service she delivered; she is professional, friendly and proactive: I have no hesitation in recommending her to landlords and tenants alike.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/11/2012 - Chris C rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I've used a number of agents in Putney to let my property and have come back to Townends in the last couple of years. The prices are competitive and with Erol &amp; his team on the case I haven't had to wait long for offers at or very close to the suggested rental (not unreasonably high-balled as some agencies occasionally do to lure landlords in, nor low-balled for an easy sell). It's true that the Putney branch benefits from being one of the first in the run of agencies near the station but based on feedback from my tenants the staff have made the difference - willing to show the tenants around properties at the tenant's convenience (and having sufficient competent staff to do so).

I have also been impressed with Townends Head Office, notably Emma and the End of Lettings team. Occasionally things don't work out as expected with tenants and landlords come across situations they haven't encountered before. Emma was excellent in advising me of the legal position and practicalities of my situation (tenants breaking their tenancy agreement mid-term to buy a property). She managed the communication with the tenants in a very professional manner which avoided any further ill-will. Having an expert on-hand made a big difference

In terms of negatives, I only had a handful of minor admin issues and these have been dealt with promptly and without fuss. No agency is perfect but Townends do the important things well and have always been keen to help where they can. 

Recommended<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/11/2012 - Nordi rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[They brought us quality tenants, excellent service, prompt, efficient.
Especially John Catchpole, excellent service.
Good Follow up, viewing has been arrange in well advance.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/11/2012 - caraway rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[very impressed with highly efficient service. Excellent tenants were found, referenced and had moved in within 7 days. All calls and emails were promptly dealt with. Many thanks.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/11/2012 - Mrs V Herzog rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Mr Edworthy was efficient and effective. He showed me round five properties explaining the assets and possibilities of each. Having learnt my requirements he tried hard to fulfill these - resulting in my choice. I am very grateful for his positive attitude and kindness. I would recommend him in particular from this agency.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/11/2012 - Penny Potter rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We had been thinking of moving for a couple of years, and had not considered Townends because they didn't seem to be the natural choice for our road. However after they sold one property, they had prospective clients still wishing to purchase, and we responded to their flyer. From the outset they were extremely professional, realistic and positive. Their client viewed the house and wasn't interested, but we decided to go to the market with them anyway. As the main vehicle we arranged an open house (morning); it rained, and typically most of the prospects cancelled, but the magic couple did walk through the door. After a brief negotiation we agreed the sale to our mutual satisfaction. We ran up against the usual range of difficulties during the sale process, but everyone worked through them calmly and reasonably. It was our inability to purchase that proved the real problem, and we moved into rented accommodation to facilitate completion. I have nothing but praise for the proactive manner in which Townends conducted themselves. They always kept us informed of what was happening; they were helpful with other agents and solicitors without being pushy. Their lettings office also played a part in getting us and our pets into rental in time. I would thoroughly recommend them. We were particularly impressed with Lorna, Rebecca and Sam.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/11/2012 - loulou rated Townends Estate Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I would highly recommend Clint Amfo of the Streatham branch of Townends. I rented a property through him earlier this year, and was impressed with his excellent service level and personable manner.

Sadly however in my opinion he's a rare diamond, as I wouldn’t recommend Townends to anyone! Considering they charge one of the highest rental agreement rates in the area, you would be mistaken for thinking that their service level would reflect this - it doesn't (unless it’s directly with Clint)

Head Office which deals with administration such as utilities set-up and contracts, the left hand doesn't seem to know what the right hand is doing, and it appears that no-one shares information about your property with each other, which means unresolved repetitive emails on the same subject. In the end, I dealt directly with my landlord and cut them out all together as we seemed to resolve issues quicker between the two of us.

They are quick enough to take your money when you sign your contract i.e. 'checking in' and adding on any extra's (i.e. 2.50 for dust left on a skirting board  - how do you value dust?:) when you vacate the property.....however if you are comfortable with this and have low expectations of your agency then Townends is for you.  If not, then start looking elsewhere!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/11/2012 - mjc rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The team were really friendly and helpful. They made sure that we got an early viewing once they had matched us to the right property, which worked out very well in the end! I'm saying it was a 100% perfect experience, but overall very good. And to top it off, a third member of the team, Toby, even went the extra mile on our first viewing and acted as a human tape measure so we could check that our furniture would fit in the property! Brilliant! Thanks guys!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/11/2012 - NIAMH GILDEA-TURNER rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[
I WAS VERY IMPRESSED WITH TOWNENDS ESPECIALLY THE PUTNEY BRANCH AND HARRY PEARSON. HARRY DID HIS HOMEWORK AND MATCHED US WITH EXACTLY WHAT WE REQUIRED IN A RENTAL PROPERTY. HE KNEW THE AREA WELL HE WAS EFFICIENT AND IT WAS A PLEASURE DOING BUSINESS WITH HIM. I WOULD HIGHLY RECOMMEND EVERYONE TO USE TOWNENDS ESPECIALLY THE PUTNEY BRANCH.


I was very impressed with Townends especially the Putney branch and Harry Pearson. Harry did his homework and matched us with exactly what we required in a rental property. He knew the area well he was efficient and it was a pleasure doing business with him. I would highly recommend everyone to use Townends especially the Putney branch.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/11/2012 - Javier rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Excellent agency. What a difference versus my experience with other agencies. Very professional, courteous, and responsive. I would strongly recommend them to anyone.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/11/2012 - M Black rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have just sold my house via Townends Estate Agents and with this experience I commend the professionalism and efficiency with which Townends completed the process.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/11/2012 - Luke rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The whole team worked very hard to sell the property at a difficult time in the market and were always available to discuss the sale when needed. We felt well supported by Townends and would definitely recommend them to others.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/11/2012 - Steveni9043258 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very Impressive service from the guys at Townends. Matt and his team were really helpful and kept me informed with everything I needed to know. Zero stress with the Townends team. 5 star service.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/11/2012 - Jenny rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found Benn to be extremely helpful throughout the process.  I was particularly impressed with his handling of a most difficult vendor.  The fact that the sale went through in the time it did is in no small way down to the management of the seller, whose interventions were most unhelpful throughout the process.

I was not keen to engage with the vendor directly, however I can understand why Townends encouraged this in the early stages to keep the sale alive, although with this individual it was not exactly a easy dialogue.  However, I am grateful to Benn for keeping this vendor from hassling me for the most part.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/11/2012 - Chrissie Simons rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We have been living in Singapore for more than five years and Townends have acted as the letting agents for our property back home in Berkshire for more than four of those years.  We originally used two other local agents but were not satisfied with their services and as soon as we were introduced to Townends we were bowled over by their drive, tenacity and commitment and we have stayed with them ever since.  Eve in particular consistently demonstrates a high standard of service and personal and professional approach to always ensure we have tenants and - although we live thousands of miles away in a different time zone - are always kept up to date with everything to do with our property in the UK.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/11/2012 - Louise rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[My experience with Andy at Townends Guildford is really very good, he managed to get far more viewings on my property than any other agent that we had been listed with previously to Townends.  I wish we had listed with them from the beginning, the whole process would have been a lot shorter and less painful if we had I am sure!
Through the process of dealing with the solicitors on both sides Andy helped a lot and offered a great deal of support.  I would be very happy to recommend Andy and Townends to anyone.  Good job!  Thank you.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/11/2012 - Ken Goodisson rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Property sold quick, great speed and determination from start to finish.  Great personal touches and even speeding to our defence when the new owners tried to gain acces prior to money transfer on completion. Recommend their efficiency and professionalism for anyone.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/11/2012 - Jan Etchells rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found Stacey Jenden of Townends EA, South Norwood to be a most helpful and accomodating Agent.  She is in fact an asset to her company in addition to the landlords themselves.  She has arranged everything seamlessly and I have barely had to get involved in the process as she has managed everything on my, and presumably the new tenants behalf.  She was extremely efficient and in fact a pleasure to deal with. I would have no hesitation whatsoever not only using her services myself again, but also recommending her services to friends and colleagues.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/11/2012 - Steve Godfrey rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Andy and Olly were absolutely committed to obtaining a sale. These guys at Townends are head and shoulders above other estate agents. When looking for a property, they were phoning me the moment they had something suitable to view - even before the property was on the market. As a seller, I had loads of trouble with buyers but these guys persisted with solicitors and the buyers, helping to keep the sale moving until the day of completion. 11 out of 10.

Revd Steve Godfrey<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/11/2012 - Katrina Lowes rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was in a hurry to find a property to rent, as my buyer wanted to complete quickly.  Of all the agents I visited on a Saturday morning, Harry was proactive, listened to my requirements and fixed appointments to view that day.  By Monday, I had a place to move into.  Great service!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/11/2012 - awad rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Mss McCann was helpe full and understanding and she love her job and im sure i will be renting again from townends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/11/2012 - C Somerville rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We had a few viewings arranged with Toby. He suggested we see a property that we wouldnt have thought of viewing. This was the one we ended up buying! He really understood our needs. We had a second viewing with Tim who made us feel at ease and was very helpful. Both Toby and Tim were very helpful and professional with the initial viewings, negotiations and offers. Once the sale was agreed I then dealt with Lisa and Gemma from the progression  team (I think they may be attached to a different Townsend office). They were really helpful, keeping us informed of progress and answering any queries that arose. In particular Lisa was an absolute star. All in all we were very happy with the service we got.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/11/2012 - Debbie rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I didnt choose Townends to let my property at first but after 3 week with another agent and no sucess I swapped to Townsends who let the property within a week. Great communication from all the team throughout with Matt &amp; Ben the shining stars.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/11/2012 - Jerry Hughes rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was generally very happy with the way my agents handled the sale even though it took three attempts to find a committed buyer. They did value it a bit high in the first place and this may have been the reason that two buyers dropped out, but they managed to find in the end someone to pay what seems to be a very fair and comparable price. They always kept me in the loop and were very helpful when I talked to them and asked them for things (I live out of town). I think they could have been a little more cautious in their strong recommendations given two fell out through, but if you are using an agent (and I have used a few over the years) I would recommend Townends in Putney. Well done Andy and James.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/11/2012 - mr henry rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[the existing tenants gave notice on Thurday night and I called Townends on Friday afternoon.  By close of play on Monday the agent had organised 4 viewings and achieved 2 offers at full asking rent from 2 different high quality tenants with the minimum of fuss.  a great service again. follow up from there was great in terms of securing the tenant.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/11/2012 - Warhead rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Having failed miserably to market our property with one particular sole agency, we turned multi-agency including Townends. Within two days we had more viewings than with our previous agents' eight weeks on the job.

Simon, Patrick and Nigel were professional, courteous, punctual and knowledgeable. Though ultimately another (equally good) agent got the sale, I would have no hesitation in recommending Townends Croydon as far as getting decent, credible buyers through the door.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/11/2012 - Jennifer rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The team at the Thornton Heath branch took over the sale of our property at our request following a bad experience with the High street Croydon Branch. Our sale of our property fell thorough with the Croydon Branch, but We decided to give Townends another chance to sell our property on the recommendation of a friend who also recently sold her property thought the Thornton Heath branch. We found that the staff in comparison here were very helpful, courteous and respectful. Estate agents have a bad reputation but the staff at this branch changed our minds about estate agents as a whole. Compared to our experience with the other branch, Thornton Heath Townends were patient and did not rush us into making important decisions about the sale of our home. We were always kept  up to date on events and  the progression of our sale. We dealt mainly with two staff there who were Shelley and Steven and we could not have asked for better service. 
If you are looking to sell your home in the central Croydon area I would definitely recommend using Townends in Thornton heath. After a long and stressful few years of trying to sell out home they found the perfect buyer for us quite quickly and the sale went very smoothly indeed.  Great estate agent team.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/11/2012 - Jamie T rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Having used a large number of estate agents to find my property, Townends were the stand out agent I used in Woking.  They were very professional, offered a personal service and were very informative during my property search. I always found with other agents, bar one, weren't personal in their delivery, and seemed to always forget  what I was looking for, subsequently wasting my limited time. 

Jon Kirby, especially, offered his undivided attention and took the time to get to know me personally and my preferences in what I was looking for in a property, from the start to completion.  I could always be happy knowing that when I was viewing a property with Jon, that the property he found for me was tailored to my needs.

I was also reassured that due to my difficult work commitment, my viewing times were limited and Jon and his team went out of their way to ensure they could meet my requirements, even at the very last minute.

From acceptance of my offer to completion, I was very much at ease during what was an exciting but nervous time. I was regularly kept informed of the status of my purchase, and any queries I had were quickly resolved within 24 hours. 

Townends did recommend their independent mortgage advisor Dot Financial, and solicitor’s Woodford Stauffer, which at first I was very sceptical about, an estate agent offering their other services. However, they both provided an excellent service, very much the same personal touch Townends gave from start to finish at an excellent and affordable rate.

Townends delivered the complete ‘package’ and I would highly recommend them to anyone searching for a property. They will be the first estate agent I would speak to when I look for another property in the future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/11/2012 - Andrew rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[This was my first time renting a property so I was a little unsure on how the procedure worked. I met Sophie welch  at Townends who was extremely helpful, and completely understanding of my current situation. With no place to live, and due to start a new job the following week, finding a suitable flat was essential. Sophie welch immediately found a variety of different places and arranged viewings that same day. I was kept up to date with every aspect of the move, and if I was ever unsure of any particular details, Sophie was always available for me to call and help. Within one week of arriving in Woking I was moved in to my new flat. I am ever so grateful for the enthusiasm, and professionalism displayed by all the staff who work at the Townends branch I'm Woking, 4 commercial way. Especially Sophie!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/11/2012 - Hanna rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was very impressed by Townends' letting negotiator at its Putney branch, Harry Pearson.  Energetic, positive, friendly, knowledgeable about the area, he paid attention to my requirements and helped me find what I was looking for.  Harry showed attentiveness, flexibility, willingness to meet my needs and a nice attitude which took the stress out of the process.  Fast, upfront, efficient, nice doing business with him.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/11/2012 - L Connolly rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[As first time buyers the whole process of buying a house can be very daunting but I am pleased to say both Aaron &amp; Chad at Townends made the journey very straightforward for us. They were always there to give help and advice with any queries we had from the offer stage to completion. I highly recommend both gentleman for their professional manner, sound advice and helpfullness. We will defiitely be back when it is time to move again.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/11/2012 - Oliver Cummings rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[My Partner and I purchased our first ever property through the Townends Aldershot Branch. This took from Start to Finish 29 days. Both Mr Gifford and Mr Darlington, were professional, approachable and most importantly Helpful. This Branch were very flexible when it came  to arranging viewings, and throughout the whole process they communicated perfectly. They gave my partner and I all the relevant information needed and didn't waste time with matters that held no importance with us.
Both members of Staff were polite when engaging with members of our familes and were always at hand to answer any questions we had. They chased enquiries for us and helped in anyway possible to make sure that we knew where we stood and that we had done all that we could.

All in All Fantastic, not one Complaint.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/11/2012 - Nice one! rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[After calling many estate agents in the Croydon area, Townends were the only ones who actually asked me more in depth questions about what I was looking for in a property. After telling them I wanted a modern and centrally located one, they called me back with a number that matched exactly what I was looking for.

I arranged a viewing with Joe, who was very helpful and knowledgeable. The property was perfect and exactly my kind of place and so I completed all the paperwork at ease with Diane. 

Overall my experience with Townends Croydon was a good one, Joe and Di were friendly, helpful and professional and even gave me a brolly when it was raining! Cheers!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/11/2012 - Mark Bowden rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I could not recommend Jon and his team (Harrison and Ryan particularly) more. They worked hard getting lots of viewings through the door and their personable and professional approach was very impressive. I spoke with Jon regularly who gave quick updates and feedbacks from viewings. What was particularly impressive was that once the property was sold subject to contract they still maintained their communications and I was never left wondering what the current position was.
Moving house is never an easy thing but Jon and his team at Townends made it as painless as possible and for this I am very grateful. Keep up the great work!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/11/2012 - MZ rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was looking for an one-bed or two-bed flat in Streatham Hill or Balham areas during the summer 2012. I had been searching for about three weeks by the time Clint Amfo started working on finding me a suitable place. He managed to find a great place for me to move in, after about 5 days and only one meeting with him, where we saw a couple of properties that were not really the kind of place I needed. Although the property (where I eventually moved) would not be available exactly at the time I needed it, he did suggest to have a look at it and since I had the flexibility of postponing the move, it was the best thing to do. I think that what was admirable was that he realized what I was looking for straightaway and he managed to find it. Clint was friendly and reliable throughout while the process of the move was overall good, although there were a few glitches with chasing up the contract and offer letter and later on the inventory on the day of the move but I do appreciate that this was not Clint's responsibility. Overall, service was satisfactory.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[6/11/2012 - Stephanie rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Michael was very helpful and informative in our dealings with an extremely unhelpful seller.  I think everything possible was done to make the purchase go through as fast as possible despite the difficulties.  Other members of staff weren't  always quite so helpful or well informed.  Bit disappointed some letters were addressed only to the man of the household when most dealings were with me!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[6/11/2012 - wendy rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We put our maisonette on sale with Townends in April 2012 after seeing 3 local agents, they gave the middle valuation which seemed reasonable. Shelley was very friendly and knowledgeable throughout, helping with advice when asked. Steven was always professional and a good salesman. Our property was only on the market for 3 days before we accepted our second offer. It took us a while for the sale to go through as we were buying too but we had a good relationship with our very nice buyers. Townends didn't have to work too hard for their commission but they got it sold quickly for a good price so we're quite happy with their service.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[6/11/2012 - Darren rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Professional, dedicated, trustworthy and totally committed team who took care of the entire process from end to end including both my buyers and my vendor. I would have absolutely no hesitation in using or recommending Townends, James Azoulai and their wonderful team, Thank you guys!!!!!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[6/11/2012 - Anonymous rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Excellent customer service.  Adam was exceptional in sorting out all aspects of the letting. Thank you so much<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[6/11/2012 - Mrs Parrott rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Michael was very professional and listened to what &quot;we&quot; the customer actually required. We required a tenant so it was very important who we wanted living in our property. Good communication skills and kept us in the loop as and when required rather then bombarding us with calls.  I have used the Staines Townends Branch for the last 20 years and would say they provide a good service.  

The service received from their Head Office however, was very POOR!  It would put me off using them again which is a real shame as the Branch provided us with a great service.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/11/2012 - Md Z. A. rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very helpful from the beggining.  Understood what i'm lloking for and found me a place immediately.  The team was efficient and the overall team demonstrate Customer Service at its best.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/11/2012 - Scott rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We have just exchanged on a property that was being sold by Townends in Putney and must say they did a very good job. We dealt with James primarily and Andy, who were both professional and easy to deal with. This purchase was a tricky one for all concerned as a number of issues cropped up during the process, with one being serious enough for us to withdraw at one stage. This was actually a situation that felt terminal at one point but James and Andy persisted in trying to do anything they could to help get the deal over the line. They were very efficient and helpful, I would have no qualms about buying or selling through them in the future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/11/2012 - Gary rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found Jenna most helpful and personable. The entire process of finding a place to rent was made enjoyable by her friendly and professional manner. Jenna always got back to me and updated me everystep of the way.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/11/2012 - Mike rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The staff were professional and experienced with selling property on Goldsworth Park, Woking.
Lisa, from head office, really worked hard to ensure exchange of contracts went through as quickly as possible and kept us informed regularly on the progress.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/11/2012 - KATE WESTWATER rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Did a great job in securing sale on our property - the prospective purchaser was vetted properly, negotiations with the buyer and his solicitors ensured a smooth and speedy completion. Excellent work - would recommend!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/11/2012 - Chris rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Rented a property recently through Croydon branch. 

After visiting four agents early on a Friday morning, and being told that for our budget of 1600 for a 3 bedroom house in East Croydon there was little available, we finally reached Townends Croydon

Walked in on a clearly busy morning.  Had two people greet us, offering a seat whilst we waited.

Had a great chat with Di and Josh and told them what we were looking for.  They then skimmed over a few properties, showed us why they were not suitable, then gave us a choice of 3 which ticked all of our (very specific)requests.  

Confident that we werent just being shown the ones they wanted to push that day - we asked to view just one which was well within budget and available.  

Taken straight away to view, offered, offer accepted and all paperwork completed within an hour. 

Emails and calls throughout Saturday and met by a really friendly inventory clerk called Lisa on the Monday late pm.  

I would happily recommend the Lettings team as a tenant.  Not just because they found me a place, but they took the time to listen to what I wanted, find it, and then complete the deal rapidly. 

Unlike another agency which offered to take me to 4 places earlier in the week, and when  turned up none of them actually had the 3 bedrooms I needed!

A few weeks later there have been some minor niggles (there always are) which Di has dealt with both swiftly and professionally.  

RECOMMENDED!!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/11/2012 - Damian rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have used Townends in Ealing for the past six years for both letting and sales and have found them to be very good. Adam Webber has always been friendly, polite and efficient, so I will most likely continue to use Townends when looking for future tenants.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/11/2012 - Pamela rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[My property had been with another agent for two weeks without much feedback from them. As a Landlord, I was looking to have my property re-let as quickly as possible, so I called Townends and was put through to Andy. Andy was cheerful and enthusiastic for this new business and he did not let me down. He and his team and I will mention Clint specifically arranged viewings almost as soon as they receieved the keys. I got regular feedback on the viewings and my Flat was re-let in just a few days! I must say that I was not the easiest customer to deal with, however, Andy went the 'extra mile' in ensuring that I was a satisfied customer. I would definitely recommend the lettings team in Streatham.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[31/10/2012 - ByeByeDisraeliRd rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The team at Townends Putney were great, right from the start. 

Lead by Andy, we had an honest evaluation and James supported us throughout the sale with good feedback along the way. We were stuck in the middle of a chain, and they kept their cool throughout even when it seemed like it was all about to fall apart due to our onward purchase looking iffy at one point. Would absolutely recommend them - a very personable and professional outfit!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[31/10/2012 - Margarita Jacue rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The sale of our property was somehow troublesome but Townends always mange to find prospective buyers very quickly. They kept us updated on regular basis and they were also polite and corteous even when things were getting a bit tricky.

My only criticism is that the branch manager changed a few times in the last few months  and that sometimes there was a bit of lack of communication between them and the lawyers but apart from that everything else was ok.

I would definetely use them again.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/10/2012 - M Khanom rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was very happy with the services received, Stacey Jenden provided me with excellent services, she was always ready to help and she was very professional, providing the highest standards of customer care. I will recommend Townends letting agency. The service was 10 out of 10. Well done Stacey keep up the great work<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/10/2012 - stuart johnson rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[we would highly recomend townends in northfields to any of our friends or relatives. they were polite, dependable and very proffesional. stuart johnson was our main agent , and we could not fault him. he has worked tirelessly from day one to help us sell our house . he was always smartly dressed and well spoken and always talked about the added benifits to our house and the possible prospects of it, he was always enthusiastic with the viewers. stuart was never late for viewings and we had just 2 cancellations, which we were immediatley informed of.
we are very glad that we had stuart as our agent, it made the stress of trying to sell our house , a little less stressfull.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/10/2012 - Mr D Alanson rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Our experience with Townends was a great one. The vendor of the property we had bought kept going on holiday and they really went beyond the call of duty to get hold of her and move the sale along. Ryan is the chap we dealt with and was very helpful and courteous.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/10/2012 - samuel pilime rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[they helped me a lot when i wanted to move to another address they restored my faith in agents in general which i had lost good job ross and team keep it up<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/10/2012 - T Winborn-Sharp rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I would like to say a huge thank you to Eve and her lettings team at Townends Englefield Green. I have had my property rented through their office for a number of years and recently decided to try and sell the property with another local Estate agency. My property needed some TLC and unfortunately didn't sell for the figure I had hoped for. After a frustrating couple of months I contacted Townends again and made contact with Eve and asked her if she could assist me in finding a new tenant. She was genuinely keen to help and inspected the property to give me advise on how I could obtain the best possible rental outcome. As stated I was aware that the property needed some TLC but being overseas it is difficult to organise tradespeople. Eve was brilliant. After advising me of the cosmetics that  really had to be done on the house she organised everything for me with the tradespeople and found me some delightful tenants. I even received some updated photographs of the house after the works were completed am I am absolutely thrilled with the results. Eve kept me fully informed of the whole process by email and overseas phone calls. She has taken away all my worries and stress making the whole re letting a pleasurable experience. When I come to sell again in the future I will stay with Townends. Mr T Winborn-Sharp<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/10/2012 - CJ rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Have just sold my property through Townends and have been so impressed throughout the whole process - especially with Stuart.  There were a few hiccups along the way but Stuart was on hand to answer my questions, chase the buyer and liase with solicitors.  Very professional - would definitely recommend Townends :-)<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/10/2012 - Tara rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We approached Townends and several other agents in late June this year to sell our property in Sunbury.  We went with them over other agents, as the service we had from them even before agreeing to sell with them was fantastic.  Once the property was on the market in late July, we had a whirlwind three weeks where we literally had a viewing a day, sometimes two.  By 18th August, we had two buyers lined up who were bidding over each other for the property.  Though Townends gave us a very realistic idea of the offers we could expect on our property, due to the current market and the current prices of similar properties in our road,  we did end up achieving 7k more than predicted - mostly due to the timing of the viewings, expertly choreographed by Townends.

We have now exchanged contracts with our buyer, and complete in two week's time -  in under 10 weeks from the date the property went to market.

Though they did not attend all the viewings, I think we had to do two ourselves, they kept us updated and informed when prospective buyers changed dates and times, and we are very happy with the service they provided. They definately have the Killer Instinct when honing in on the right buyers to bring round, effectively weeding out any who were not in a position to proceed as quickly as we needed.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/10/2012 - Barbara rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was pleased with the way the selling of my property was carried out. I have been impressed with the help and assistance given by all members of staff involved with the selling of my flat. I give special mention to Ryan Talbot who has been very helpful and a pleasure to do business with.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/10/2012 - MJ rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Thank you very much for some of the best service I had while looking to rent. Within a week, I have found an amazing dreamed property, went through referencing and collected the keys! Everything was done very efficiently! All agents were very polite and helpful.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/10/2012 - Lisa rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have recently bought a property though the new Townends office in Northfields. Best decision of my life! Really friendly staff who go that extra step to help you get what you can for your budget!  

Stuart - Thank you! We love our new house!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/10/2012 - Paul Savage rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Hi. Let me firsty say how impressed i am with Townsends of Thornton Heath. My house was up for sale for a few months before with another agent with nothing really hapening, so i thought i would give them a go, no sooner than me entering the office to sign the forms my house sold........ Honestly, it was that quick! After being with an agent for so long prior, i was thinking it was a wind up, but the sale has just gone through. Secondly the service recieved from them was first class, really efficient, helpful and again quick! Im still shocked as to the speed of the sale. I have not one bad things to say about any of the team as they have all been there when i needed questions answering etc. I would and will recommend them to anyone who wants to sell there home as the are superb.......... I should have known better as i bought the very same house from them......! Thanks you very much Shelley and the team..... Superb! Even thoguh i have been very illusive due to work, i have no worries in trusting you all...<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/10/2012 - James rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I purchased a flat using Townends Ealing branch, I found them to be helpful &amp; quick to revert on questions/request, which made the whole process go much easier.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/10/2012 - Lizzie rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I would definitely recommend Townends Estate Agents (Staines) due to the high level of understanding of my requirements demonstrated by Michael and Tamzin in finding a property suitable for me. Excellent customer service, willingness to help and clarity throughout.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/10/2012 - Nick K rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Both Billy &amp; Justin worked very hard to secure a sale and push things along from all sides (buyer, buyer's lender, solicitors etc). I can thoroughly recommend their service.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/10/2012 - Ben rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Excellent experience with the Northfields branch of Townends so far, dealing with both Chris and Mark. They had a clear and accurate interpretation of what we were looking for in a property and were efficient and supportive in guiding us through the offer and pre-tenancy processes; and were helpful, friendly and pro-active throughout. Highly recommended.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/10/2012 - Adam and Gemma rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Tim found us properties that met our requirements and presented us with several options to consider. During the buying process we were never pressured and feel like he acted in both our and the sellers' best interests. He helped resolve some issues raised in the survey with the vendors and the conveyancers recommended by townends also did a great job which meant the whole process ran really smoothly from beginning to end.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/10/2012 - Oliver Nakoneczny rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I delt with a few of the guys here and they were all very friendly and healpful. In particular Arron, Michael and Lisa Boggin were very good and accommodating. Well Done!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/10/2012 - Vanessa Freeman rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I had the pleasure in dealing with Oliver Dorling when we were in the process of selling our flat in Shepperton to purchasing a house in Englefield Green. We have dealt with a variety of estate agents over the last few years and I can honestly say that Oliver has been the only agent who is professional, proactive, efficient, does what he promises and offers great customer service which I personally think are the key skills of being a successful sales person. Laurel Avenue was the perfect house and location for us but we thought that it would be out of our price range but Oliver was able to neogitate a great price for us. He went the extra mile to get things done, was honest, kept us updated during the whole process and always delivered on what he said he was going to do. I would have no hesitation in recommending him to other prospective clients.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/10/2012 - Luke Walsh rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Hi, we used Townends in Thornton Heath, more specifically Kalpesh and Shelley. It was our first home and they were brilliant! They were constantly chasing the solicitors, banks and ourselves until the day of completion. As it was our first buy they were very patient and helpful in taking us through the buying stages. It made what seemed a daunting task at the beginning a smooth and easy process. They were always on hand to answer questions or chase the other sides of the buying process. I would highly recommend them if you are looking around Thornton Heath to make your home buying successful and as pain free as possible. 

We are very happy with our new home!

Thank you Kalpesh and Shelley<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/10/2012 - Casie rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends and in particular Tanya, restored my faith in estate agents! Tanya  found my partner and I the perfect flat, she listened to everything we needed and wanted and found a flat that ticked virtually every box and within our budget! Her knowledge, energy and passion for the job makes house hunting painless!  I would highly recommend Putney Townends and Tanya when house hunting as we all know what a mission it can be, Townends will make it easy and there's always good customer service!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/10/2012 - Ms Clare Allan rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[As an overseas student, i was kept up to date with regular emails from the branch informing me of suitable properties as they came availoable to the market. I was then able to organise suitable viewings for when i arrived to the UK. After an hour of viewings, i decided to make an offer. Gladly, my offer was accepted within minutes and the paperwork was almost complete. I was then able to move into my new flat within a matter of days. Job done! I would definately recommend Townends to people in the future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/10/2012 - Mr R Trowbridge rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Mr R Trowbridge was polite and has a good knowledge of letting propertys, he help us if what we were looking for. and thats why we used townends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/10/2012 - Anna Mike rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found the staff at Townends extremely positive and proactive in finding a tenant for my late father's flat. They worked extremely hard for their fee and were quick to rent it out although I think they were a little unambitious in the amount we could rent it out for. Overall I would highly recommend them.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/10/2012 - Stephan Nel rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We 've been very happy with the service that Ben provided us with. He has been very profesional, polite &amp; helpful throughout. We would be pleased to recommend his services to anyone.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/10/2012 - Braemar rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Responsive and service orientated.  I feel all the staff worked hard in the sale of my flat. Overall, a good experience.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/10/2012 - LAR rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Jean-Claude provided an excellent service during our first experience of house hunting in London, which in itself is a daunting experience!  The property he showed us was completely different to anything else we had seen previously and actually exceeded what we had hoped to find.  Following our first viewing we signed within one hour and moved in two weeks later.  The process was clearly explained to us and Jean-Claude ensured that everything fell into place seamlessly, making the actual move day a whole lot easier.

I would highly recommend Townends and Jean-Claude for their professional, yet friendly approach to the often over-crowded lettings market.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/10/2012 - Ramatu rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Stacey is by far the best estate agent i've dealt with.  She was very efficient from day 1. She made me feel very welcome during the viewing and showed a lot of interest...which in turn made me feel at ease. What even amazed me was that there was a couple doing the viewing with me at the same time. i was worried that she would spend more time with them. To my surprise, she separated us and asked them to start from one side of the property while i started from the opposite side. When i finished, she asked them to excuse her while she finished off with me. I'm happy to say i manged to secure the place thanks to Stacey's fairness.

She's very quick to respond to querries which sped up the application and referencing process. She also did not delay in sending out relevant documents and information.  She's by far the quickes agent i've dealt with. 

She's also very lovely and easy to deal with. Thanks Stacey :)<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/10/2012 - Mohammad Uddin rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I had this initial meeting with Jessia at the branch office and then she came to visit the property. She was on time very through with her various questions et. Took lots of photos. After that she found the tenant for me who seems to ideal. Recived good service from both these two young ladies throughout there after.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/10/2012 - MR K Paige rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I Have to say Townends sold my property within 1 week at the price I wanted after another agent failed after six weeks to get an offer, there service and attention to detail was very good and I was kept well informed at all stages. And Oliver Dorling is a credit to the company and a true professional well done townends I am sure I will use you again and thank you.

K Paige<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/10/2012 - Anjelika rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Due to my personal circumstances none of the letting agencies in Ealing Broadway area didn't see me as a potential client in my search for the flat to rent for me and my little daughter but one.....Towends Estate Agency situated on 41 The Broadway, in Ealing, London. 
I would like to say a huge personal thank you to Adam Webber and Kristjuan Markvukaj for their time, help, patience and tremendous effort in finding me a right property. They are impeccable professionals whose experience is priceless.
I highly recommend to work with this brunch and especially with the manager Mr A Webber to anyone who wants professional attitude to a personal need in such an important matter as finding a right property for you and your loved ones.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/10/2012 - Knowles rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Stacy has been outstanding; so much so, that I asked her why I had not known of her existence at the Company before now.  I am impressed with her prompt responses to finding a tenant when the house became vacant; responding to my questions and concerns and following-up on my requests for additional information. She is a keeper! Thank you Stacey!!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/10/2012 - Tim Poulton rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Met with Mark on the Saturday who showed us the property, which we duly made an appointment to view on the following Wednesday.

Chris and Mark managed to re-arrange the appoinment upon my request to the Monday, I called that morning to change.

When Chris arrived he was on-time and well presented

He knew all details regarding the property, including the neighbours, council tax band, as it is a furnished property what furniture was staying and what was going.

We made an offer when we were at the property.

Townends, Northfields listened to our requirements and kept to them.  They didn't push more expensive properties on us or properties that we would not be interested in.  Very impressed and would certainly recomend them.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/10/2012 - disappointed rated Townends Estate Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We made our decision to make an offer for the property based on the fees explained to us in the branch, and shown on the PPR. However Townends increased the fees when we finally received the Tenant Offer Letter.

I was disappointed never to receive a reply to my initial letter of complaint, which I personally posted through the branch letterbox. My follow up letter did get a response, but we have reached the end of their complaints process without reaching a satisfactory resolution.

The in-branch service when arranging property viewings was very good. It's unfortunate that it wasn't matched after we made our offer for the property.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/10/2012 - Gabriel C.S. rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Jenna McCann is a fantastic agent. She is very helpful offering great advice and helping with the Landlord. She work fast and she is very thorough and efficient. We had an emergency with our pets in Mallorca and she has done a great job to agree with the Landlord to allow bring our pet at our home. Thanks Jenna. Of course, I highly recommend Jenna and Sunbury-Townends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/10/2012 - S of Norfolk rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I had the difficult problem of having to sell my Mothers house in Twickenham while I live in Norfolk. Townends gave us the best quote and sold the house very quickly while at the same time kept me informed at every stage of the sale process. All staff were efficient and helpful whenever a query came up.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/10/2012 - Ken Rose rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[From start to finish Townends were very Professional, Jon put himself out to meet me, was seemingly always availabe to speak to me, and didwhat he said he would. His valuation was honest and accurate, not just designed to flatter me and attract my business, it being no accident that the property sold for the asking price quickly. Townends appeared big enough to know the market and attract a buyer quickly, rare in these difficult times, but small enough to have time to spend on me.

I would throughly recommenf to others.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/10/2012 - i ahmed rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[all three chaps in this branch Keith Young, Ricky Bajwa and Myles Moloney were excellent. keith was the first chap who did a impressive negotiating deal. I never had thought I would do the deal but he was good. He negotiated and saved the deal. Ricky bajwa went out of the way. kept me comforted even when going through rough times. This was a chainless sale but had plenty of ups and downs. I must say these boys are enthusiastic and can pack off any other estate agent in Ealing and even sell there property!! I know as foxton had backed off .<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/10/2012 - Jasmine Yarde rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was very impressed with Townends Estate agents who found myself and my partner our first home together. I found the negotiator very knowledgeable about the area, the market and the process as a whole, even down to assisting with furniture options when we decided to take an unfurnished property without having our own furniture, she suggested a few free websites and cheaper options for us to consider.  
I would highly recommend Townends estate agents and more specifically Tanya in the Putney Office. She ensured the whole process went as smoothly as possible, even delivering us our keys after office hours as we were stuck in traffic on pick up day! Fantastic service received!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/10/2012 - Big Ad rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Both Sebastian and Ben have been hugely helpful and supportive in our search for and the purchase of our first home. I found Sebastian to be attentive, reactive and extremely courteous throughout the process and aside from endless stories about his new girlfriend 'The Vet', totally professional at all times. In fairness, I often encouraged the conversation about his private life, to discourage the typical Estate Agent nonsense and trite banter about the 'state of the market' experienced with other agents. This was my choice however; he never once tried to feed me this kind of verbatim.

I would recommend Sebastian to anyone looking for a property in the Streatham area and his colleague Ben, also went above and beyond to ensure that our experience was as hassle-free as possible.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/10/2012 - Mrs Fiona Jones rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends were excellent throughout a very long and protracted property sale. The sale of our property took 8 months and we were always kept in touch with with progress and the team we worked with seemed to do everything they could to speed things up. Phone calls and emails were returned in good time. We were very pleased with the service we received.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/10/2012 - GA rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Myself and my best friend recently rented a property from the Putney branch of Townends Estate Agents. They were very efficient and pro-active in helping us move in in less than a week after viewing the property! Our estate agent was called Jean-Claude, he was very attentive to our needs and actually listened to us - something that can be quite rare when trying to rent in London! I would highly recommend this estate agents out of all the hundreds located in Putney, Townends were by far the most friendly and helpful. Definitely ask for Jean-Claude if you visit this estate agents, he is great and will definitely find you a lovely home.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/10/2012 - Paul rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends were great to work with. We had the property listed with a range of the big name high street agents and decided we would give Townends a crack as well.
We were so pleased we did. They were always courteous, responsive and responsible. They turned up when agreed, they didn't surprise us with unannounced visits. They kept us in touch with activity, they sought out local information for families in the neighborhood (schools etc)
When it came to the crunch of the price &quot;haggle&quot; they were prepared to be flexible as all parties pushed for the best deal and to get the deal done.Once the deal was agreed they also carried through with the process professionally and diligently.

The only reason we dont rate them as excellent is that we didn't get the asking price (not really their fault).<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/10/2012 - Mike B rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I had a great service from Townends. They actually kept me up to date with new properties and only ones which matched my criteria unlike some other agents! They showed me a flat which fitted the bill and from there it was a painless process. I particularly liked their swanky digital signature system, so easy!!! 

I would use them again and will recommend to friends. Thanks guys<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/10/2012 - Peter rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I originally purchased my property through Townends over 8 years ago and at that point pledged I would give them the first option to sell for me when the time came as the service had been so good. 
The time came this year and within one week, due to a very effective open house viewing, Townends found me a first time cash buyer. Andy and James were there for me at every stage and helped to steer us through a very smooth process and outcome.
Their service has been personal, professional and always realistic. I was also more than happy with the price they secured for me! I would never hesitate to recommend them.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/10/2012 - Steve rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We were looking for a flat in Streatham, and both clint and andy were really helpful in trying to get us sorted. This was especially true when one we had agreed to fell through because of the landlord, but clint found an alternative property for us straight away. There were some issues with the moving in date and documents etc, but overall the service from both of them was great and i'd recommend them highly.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/10/2012 - Z.Kaleta rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Dear Sir/Madam

I was relocating from up North to London area due to my work promotion in April.
Been full time young professional,I didnt had much time to travel to London each time to find my new place to live. I had one day to see as much as possible,and to make my mind up.

What a pleasent supprise I had, arriving to Croydon, meeting  Mr. Clint Amfo from Townends,which understood my time limit, my budget and my key points in serch.


He was extramely polite, professional and friendly in the same time.
He managed to get me ccontract sign few days later.What a joy.

If I ever look for propety again,I would hope to clon Mr.Clint Amfo. He is a real credit to your company.


Kind Regards

Zuzannna Kaleta<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/10/2012 - A.T. rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I am pleased with very hard working staff, Jenna &amp; Jessica.  They dealt with every issue and resolved the problems in considerate way.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/10/2012 - Dana rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Stacey has been amazing! very quick and efficient. had same day viewing, she even picked me up from the Croydon Office and took me back to croydon afterwards. 
Once I confirmed everything went really quick and hassle free ... 
thank you so much :)<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/10/2012 - Ivy Silverwood rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We are relcoating from the Midlands to London.  Stacey has been fantastic with finding a property for us within our budget.and in the area we want to live.  She has kept me informed of each step of our letting.  The first property we were going to rent could no longer happen due to the current tenants leaving.  Stacey was straight on the case finding us another property (which is fantastic) has met myself and my husband at the property on seperate occasions to view and measure the property.  Stacey has had to put up with daily calls and emails as I am not local and she has always been courtious and helpful.  In my opinion Stacey is a fantastic estate agent and comes highly recommended.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/10/2012 - FSD rated Townends Estate Agents 3 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I received very good support and the agent offered my a pretty nice flat and knew exactly what I was looking for. Paperwork back and forth was not very fast and efficient but the agent managed everything eventuallly.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/10/2012 - Mr Beck rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found Emma Johnson @ Townends to be incredibly helpful throughout the whole letting process. Especially at the very end. I highly recommend her to all.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/10/2012 - bb05 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was very impressed with the quality of service and speed at which Townends Northfields responded to my enquiries. They found a choice of 3 different quality tenants for my property within 2 days (and out of the 5 prospective tenants/couples shown through my property I would have been happy to rent it to 4 of them). 

Chris was always very professional and sought feedback on what I thought of the prospective tenants and answered all the questions I had. Compared to the other estate agent I had instructed I found Townends much easier to deal with due to the one named contact person (Chris) who made all the appt's, showed all the prospective tenants through and fed back afterwards.

Mark was also very friendly, approachable and professional and responded promptly to my call to instruct them as an estate agent. He is always very clear when communicating what I need to do and sent e-mails and correspondence in a timely manner.

I was very impressed with Townends Northfields and would definitely recommend them and use them again in the future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/10/2012 - Tony G rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I sold a house through Townends in June 2012 and was pleased with the service I received. I dealt mainly with Simon and he was very professional in the way he handled the sale. We discussed the best methods of marketing the property and agreed on the sale price, which was slightly above the 250k stamp duty threshold. We had over 40 viewings in 4 weeks but the stamp duty threshold was causing an issue, so eventually the price was dropped to 250k and the house was sold the next day. I can't fault the effort the Townends team made in selling my property.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/10/2012 - Jas &amp; Shindy rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We came to Townends in Chiswick after having a very bad experience with another local estate agent so our confidence levels were very low.  This undoubtedly made us a tough customer to deal with however, Rohan and his team; Peter and Chris listened to us and swiftly turned our bad experience into a very positive one. These guys are not the stereo typical “pushy estate agents”.  They were professional, polite and focused on selling our property in a short space of time. I would 100% recommend Townends if I was to buy or sell from them again - thank you guys.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/10/2012 - PMH rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Excellent, professional service throughout. Priced the property sensibly not, unlike other agents, high just to get the sale. I've used a few agents in Chiswick and these are the best by a mile.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/10/2012 - Carmen rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends was extremely effective from the beginning, when I started to look for an estate agent to help me in either selling or renting my 2 bedroom flat. Mr Abdul Miah was very professional, gave me all the information I required on the day he first saw my property. After having dealt with other estate agencies, I decided to rent my flat via Townends, and Abdul expedited all the paperwork required and let me know step-by-step everything I had to know and do. He is punctual and afable, ready to answer even the most basic questions that as a new landlord I had, with lots of patience and professional demeanour. He organised viewings to my property and after approx one week had it let at the asking price. I could not ask for a better estate agent to deal with my requirements.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/10/2012 - Kenisha Fuller rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Being a first time buyer is a stressful period.  Kenisha made me feel very comfortable about the process and I knew that I was in safe hands.  Kenisha is very professional, polite and I would highly recommend her to my family and friends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[6/10/2012 - Sariat rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I received an extremely professional service from Townends South Norwood, who were able to let my property very quickly after they were instructed. I received regular updates in the short period the property was available on the market, and felt fully informed about what was happening. I can't thank Stacey enough for her hard work and would definitely recommend this branch to anyone in the area.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/10/2012 - Serkan rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[He answered every single question. He kept in contact whenever needed. He gave smart ideas when I was stuck on issues.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/10/2012 - Lyndsay rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Stacey has been an absolute miracle worker.  I needed temporary accommodation for my daughter and myself whilst repairs were taking place to my property.  She understood my requirements completely, arranged viewings to suit and was extremely helpful.  Stacey did not worry me with properties that were unsuitable but stuck to the brief completely.  Suitable accommodation was found very quickly and Stacey guided me through the process of the rental market.  I bought my original flat from Towends 9 years ago and I would highly recommend them.  Stacey in particular has kept me sane!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/10/2012 - jamil rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Emilio always deals with quieries instantly and comes up with the best possible solution, which is exactly what you need from a good agent.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/10/2012 - Mrs S Johnson rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We we delighted with the service we received from the whole team.  They we friendly, professional and always kept us up to date. They understood the type of corporate tenant we were look for and within a week - found the perfect couple.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/10/2012 - Don rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was recently looking to sell my little two bedroom flat in central Putney. I had a few agents to value.  One of which was Townends who valued the property at 350,000-375,000.   They were negotiable on tie inn periods and fees.  I instructed them as sole agents. The response was robust.  Within about a week there had been about 20 viewings &amp; I received numerous offers that culminated in more than one serious buyer offering 100% of the top end of their valuation.  On account of this and the professionalism they showed throughout I would have no hesitation in recommending them if you were looking to sell in South West London.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/10/2012 - AR rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[very good service eve andy and emilio tried really hard to find us good quality tenants and always replied to all questions phone calls very promptly. we wanted to meet the tenants get extra references and nothing was too much trouble,
really please with Townends they work really hard to do a good job<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/10/2012 - Dr Dick McCaw rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I interviewed four different estate agents and Rohan was head and shoulders ahead of the others. My first impressions were borne out through the experience of working with him. He was efficient, pleasant to deal with and, simply, very good at his job. And he got a result - the selling price - that far exceeded my expectations. I initially chose Rohan and Townends because they were recommended and I in turn would not hesitate to recommend them.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[4/10/2012 - Abdul rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Emilio was extremely helpful in the whole process of me finding a property in Egham. Due to my circumstances, I had to select a property whilst I was abroad and Emilio specifically helped me find the property that perfectly met my requirements. He is still always happy to happy whatever query I may have. I would recommend Townends to everybody!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[4/10/2012 - ALightfoot rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I can not praise the lettings team at Townends Twickenham enough. I feel that from the outset, they have been extremely couteous and have bent over backwards helping us find a home for me my young family. It's always a pleasure to hear from them as they are Honest and knowledgable and will put you at ease at what can be a stressful time.  They are not your usual pushy, salesy agents. Very Refreshing.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[4/10/2012 - Andrew Nguyen rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I had originally went with another agent. John saw the advertisement on Rightmove and called to introduce himself. He came over to discuss my requirements and was very proactive in getting the viewings. He found a very solid tenant and had sound advice.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/10/2012 - Peter Jones rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[What I extremely appreciated with Peter is that since the beginning he provided all the info about the property he though we might need, he answerd all the question but never, ever 'pushing'. He was there for us to be happy with the property and not just for him to sell it.
It took a while to come to the exchange day, my husband and I were new at the 'buying' procedure here in the UK, so we had lot of question and were unconfortable with so many weeks passing... Peter has always been there to support us and helping over his duties, always calm and extremely kind. I would absolutely recommend him!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/10/2012 - Jalpa rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Absolutely excellent service - would highly recommend buying a property from Townsend. 

We bought our house a few months ago (after 10 months of looking). We interacted with virtually every estate agency in Chiswick but Townsend ultimately provided the most professional service, with complete transparency - from beginning to end. 

Once our offer was accepted, it took around a month to complete. This was largely due to the prompt facilitation provided by Rowan in contacting all parties and moving the process along. We are first time buyers and had numerous silly questions for Townsend but they patiently responded and talked us through various processes. When we could not get through but left a message, we were always called back within a few hours.

We have heard nightmare stories and had many many frustrations with other estate agents that were not honest in the information they provided. But we are delighted with the hassle free service we received ultmately. When it comes to selling our property, we will select Townsend.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/10/2012 - Christine rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The Townends Team at Croydon surpassed themselves in finding a buyer for my property in the Spring.  They were both friendly and professional in their approach and a member of the Team was always available if I needed to ask a question.  They come with my highest recommendation.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/10/2012 - Nessa rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Overall my experience with the Townends team was very positive, Rohan and Chris were professional, always kept me updated and returned my calls, emails in a timely manner. I felt very secure knowing that they were doing everything they could to ensure the sale of my property.There were no hidden costs and everything was upfront from the outset. They were both very pleasant to deal with and I would highly recommend working with them.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/10/2012 - DISAPPOINTEDCUSTOMER rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Dreadful experience with them; actual agent was sacked after paying my deposit, and then the manager was also sacked. Contract did not hold muster, they kept changing the move in date and changing the contract details, until eventually I had to find somewhere else. Deposit was HUGE and due to the fact they delayed my move in for over a month, I have decided against proceeding. They keep promising to return my deposit, but another month has passed with no correspondence let alone my deposit.
AVOID LIKE THE PLAGUE.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/10/2012 - Gill F rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Hi.

I want to say that Stacey has been working with me to find me a new property to rent in Croydon. She has been absolutely excellent in all she had done to help me out. She has always kept me up to date and well informed of all outcomes concerning a property I am now about to move in to at the weekend. (6th oct 2012)

She has even gone out of her way to help me rehome my 2 birds who unfortunately cannot come to the new property with me.

She has always been very polite, courteous and very helpful.

If you need a new home give her a call.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/10/2012 - sima rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We have been townends tenants coming up to 3 years.  They were very helpful when we were looking for a property to let and found something quickly to meet our needs.  Staff are friendly, reliable and committed to delivering excellent customer service.  I would recommend them to friends and family, they know and understand needs very well!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/10/2012 - Ms. E rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have nothing but praise for Abdul Miah at Townends, Twickenham. 

From the beginning he was very polite, competent and highly professional, ensuring that everything to do with the move to my new property ran smoothly and without any delays.

All of the staff that I have communicated with at the branch, including Breda Tuohy and Rodney were all very polite, which is also a clear indication of Abdul's excellent skills as their manager.

I would highly recommend Abdul, and the branch as a whole.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/10/2012 - Paula Ryan rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The Lettings Manager was spot on with his valuation of the property. The selection process used by Townends was excellent and the support i received to get the deal done quickly was outstanding. i have a number of properties with Townends and each time they come up trumps for me<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/9/2012 - Shee rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Having first put my flat on the market with another agent, Simon contacted me regularly to see how the sale was going, he had my details as he had valued my flat and even though I didn’t sign up with him he kept in touch.  However the other agent didn’t deliver and after not having many viewings for about 3 months, I signed up with Townends Croydon and had an offer the first week!  Simon, Nigel, Patrick and Shane provided a professional and consistent service from start to end and not only sold my flat for close to the asking price but also found me a home which they negotiated hard to get me the price I was looking for – thank you Simon &amp; Nigel.  I am so pleased with the service I received and would like to thank Simon and his team for always making me feel like a valued client.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/9/2012 - Nick rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Within half an hour of walking through the Branch doors, I had been shown round a flat to rent that I liked and immediately made an offer on (which was accepted by the landlord that day).  The staff have been nothing but courteous, helpful and efficient through what has been a difficult and stressful time for me.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/9/2012 - Akin rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[This property was advertised by Townends and another agent. I had initially contacted the better known agent, expecting a much higher level of professionalism and efficiency, but never heard back from them.  I was very impressed with the prompt response and the quality of service I received from Townends.  In particular, Emilio has been very helpful and efficient in facilitating the process for our move.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/9/2012 - Dave rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends did a great job marketing our house: Simon's valuation was fair, and he understood what we needed to achieve. The team at the branch - Nigel, Patrick and Shane - were all proactive and tenacious, generating way more viewings, in a worse sales climate, than our previous agent. 

The team stuck with us when our first buyer pulled out, and found us a second.

I think that one of Townends's strengths might be that the company's the ideal size: previously we were with an agent owned by a national parent company, and were annoyed at being repeatedly asked to buy in to premium sales schemes (EG &quot;The UK's biggest open house weekend&quot;), which I suspect meant being a 2nd class customer if we didn't want to pay an extra 200 every few weeks. None of that with Townends, but enough presence in the area to get us plenty of viewings.

Thanks to Simon and all the team - I'm typing this from our new home, feeling clever because I just worked out how to turn the immersion heater on. Success!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/9/2012 - Ms N. Siriboe rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was really impressed by the service at Townends. Kenisha kept me informed about properties that had come on the market fitting my profile on a daily basis. She was also happy to fit in viewings around the times that suited me. This is what lead me to buy a property in the end from the South Norwood branch. The service was efficient and professional. If I want to buy a property in the area again I will definitely use Townends South Norwood.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/9/2012 - Tony &amp; Dawn Shears rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We thought Shelley was a fantastic agent, stuck with the sale and never gave up, kept us informed/updated constantly. We would highly recommend Shelley and will be asking her to sell our home when we move!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/9/2012 - Phil rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[In a world where landlords choose the agents us tenants can only really go on the staff we have to deal with.  Stacey is efficient, professional, pleasant and punctual - qualities rarely present in the lettings sector.  Hopefully Townends will be just as good as she is.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/9/2012 - SDRey rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very friendly estate agency.  I found Ryan to be especially helpful as he ensured I was updated regularly with feedback from viewings and throughout the sales process all the way to completion.  When Ryan was away, I was contacted by another member of staff to ensure I was consistently updated about the sale.  I would defintely recommend this team and I would use them again in the future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/9/2012 - Sue rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I want to thank Andy, Will and Christian, the team at the Guildford Branch for making house selling bearable. They were always extremely professional, and gave us a truly personal service.
We were selling a house that we previously rented and we were away for exchange and completion, they sorted everything, then phoned us to say it had all gone through, perfect.
I would definitely recommend them.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/9/2012 - Mark L. rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Andy (Gearing) went above and beyond for me. I live in Calgary and was therefore totally reliant on someone who could make everything happen. I also had existing tenants in my property and building repairs to be coordinated. Andy took this in his stride, advised me on what to do, orchestrated the work and the interaction with not only my tenants but my management group, the lawyers and other parties - including contractors. I could not have asked for a more professional, personal and efficient approach and Andy truly deserves to be recognized. I could not have sold this house without Andy - thank you. He made it not only painless but fun as well!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/9/2012 - Raj rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have been dealing with Diane and Stacey and have found them to be very help, efficient and professional at all times.  They managed to find me a tenant very quickly and were very professional throughout.  Very happy with the service.  Thanks<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/9/2012 - Carlingold Ltd (A E Ferrara) rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[This agent has done everything she said she would and more, found very good tenants and carried out a very professional contract, made sure both parties were happy with contract, will use Townends again<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/9/2012 - marc bellamy rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[turning up dead on time to all the viewing
had very good local knowledge of schools shops etc
keep me informed how the sale was going a least once a week<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/9/2012 - Kat rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends were very helpful and professional throughout the whole sales process.  They always responded to calls and questions promptly and efficiently.  Their guidance whilst dealing with buyers who dropped out was helpful and consise.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/9/2012 - Ross Pugh rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Originally the flat we enquired about had been taken off the market the day before. We decided to keep looking around but had no luck. Then I got a call from Townsends after I left my details with them, they mentioned that the flat had come back on to the market and since I showed interest in it before wanted to offer the first viewing to me. 
The agency were very good at sorting out a viewing quickly and were very friendly throughout the entire process. They made the whole thing easy and we are very grateful for that.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/9/2012 - Russell rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We were very happy with the service Michael provided, he was extremely helpful thoughout the buying process and made things very easy for us as this was our first house purchase. 
Michael was always happy to help us with all our queries and to arrange several viewings throughout the process.
He is a true credit to the company and someone we will recommend in the future. 

Russell and Katie<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/9/2012 - Mr Sarwin rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I had my flat on the market with a local agent for a month and they didn't get many viewings. I received a letter from Reece Ellis and decided to try a new agent. He was honest with me from the outset and explained potential reasons for the property not being let. After taking his advise townends found me a good tenant within the week. As a result of his good work I have instructed his Earlsfield branch on one of my properties for sales.   Thank you Reece<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/9/2012 - amgentwll rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[My partner and I found Townsend staff very proffesional and friendly.  More to the point they sold the house.  Thanks Townsends Excellent service<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/9/2012 - PeterC rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found the enitre team to be very courteous, friendly and efficient. I felt confident in their abilities and found that they responded to queries promptly. They listened to my requirements and selected properties accordingly. I will certainly give them strong consideration when it comes to selling my property.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/9/2012 - Jinal Shah rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Diane who is the rental manager at Townends was available at all times to discuss any issues i have regarding my tenancy, beneficial being i was a landlord for the first time. Very professional at all times and always available if i had any issues. Stacey arranged the majority of the viewings, and was always providing timely and detailed feedback.
They were also able to rent my flat our within a few weeks. I was very impressed with their approach, so much so that i introduced a friend who has similar feedback. They were able to also rent his flat out soon after it was vacated. 
Cant think of any issues i had.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/9/2012 - Natalie rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We walked in on a Saturday morning very desperate to find somewhere to rent in Croydon, and Diane was really helpful. Luckily between us we managed to identify a suitable property and we were lucky enough to be able to view it straight away, and another agent (Josh) came to collect us and take us there which saved us a lot of hassle. We decided straight away upon the viewing that we wanted the property and Diane was very efficient about getting the paperwork sorted as soon as we returned to the office. All in all a very straight forward process for us and it worked out really well timing wise, which Diane helped to ensure. Townend's use of electronic contracts is particularly good as it speeds up the process massively. Their fees aren't cheap but we felt the level of service made up for this.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/9/2012 - paul rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Rohan and Peter worked exceptionally hard to find a buyer, and were on hand to trouble-shoot things when they cropped up and to clear administrative bottlenecks. They are thoroughly professional, highly efficient, and really nice guys to deal with. Definitely a five-star performance.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/9/2012 - mrs s hall rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[townends where very good  chad always kept me up to date  on our sale  all the way till we sold       thankyou chad and all at townends  10 out of 10<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/9/2012 - Unhappy camper! rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Really disappointed by the service received from Townends; my husband and I rented a property through Townends Egham and we were given the wrong keys on the agreed move in date. Our land lady was on holiday and so we went back to Townends and informed them we had the wrong keys. They insisted we had the right keys as they had no other keys. 5 days later when our land lady was back from her holiday she confirmed we had the wrong keys. We informed Townends and all of a sudden the keys appeared at their office. We had to find alternative accomadation for the 5 days which was very stressful and costly. We now are moving out of the property they are demanding rent for the days we were locked out, they claim they have no record of us being locked out and the man we delt with has since left the company. We keep getting passed from person to person and our messages are often not responded too until we have left several. We don't feel we have received a good level of customer service fromTownends and they always seem to busy or unbothered. My advice would be to rent a property through a more competent company!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/9/2012 - loufabz rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Both these agents were very helpful. They both assisted me very well, through the process, answered all my questions. If neither was available when I phoned they always made sure to give me a call back as soon as they returned to the office. 

They made the process a lot more easier because of they're helpful attitude :)
Excellent Service :)<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/9/2012 - Paddy rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[My purchase was in the main dealt with by Scott although throughout the process I had contact with the whole team. I have to say that the team were always pleasant , polite and helpful. I feel that I have o mention Scott personally. He was helpful, friendly and always punctual. He went above and beyond making he experience a good one through what is always a stressful time. I viewed the property in question a number of times, however he never grumbled and was always accommodating. He even called he office when on leave to make sure everything was going smoothly.i can't fault Scott or the team. I have to be honest and say tht when selling my property I for reasons unknown didn't consider Townends. I dealt with well known established companies in Farnham who fell short of the mark. An oversight and a mistake I won't make in the future. If I was the seller I would be more than happy with Townends. Well done team. Best regards. Paddy<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/9/2012 - R rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I originally posted my property myself on independent web sites
Mark Hoskins contacted me like many agents but I found Mark to be friendly and professional so I decided to use Townends as a back up.
I had many potential tenants via these independent web sites but none that I could trust or liked. It was not just the rent I needed but tenants who I could trust and who would look after my property as their own. Townsend conducted block viewings with potential tenants. In the end we found the right tenants. I would recommend Townends to help you find the right tenants.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/9/2012 - chandos avenue rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[assessed and markeketed the property well. 
understood the requirements and met them. 
kept in communication. 
personal service and reassurance<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/9/2012 - MB Aldershot rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We initially put the house on the market at the upper end of the evaluation given by Townends and to be honest it actually sold at the price they first stipulated. Knowledge of area is paramount to understanding what the price range should be and they got it spot on.

Feedback from clients was always followed up and given to us accordingly. One thing I did like was that all the potential buyers that viewed our property were qualified, 3 out of the 5 viewing we had were all interested in our property and in fact 2 of them placed an offer.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/9/2012 - Zoe Dixon rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[As a first time landlady, I was of course abit nervous, but I neednt have been. Chad, Rob, Jenna and the team at Townends Sunbury make buying, selling and letting properties so easy. The whole team are enthusiastic, helpful throughly professional and always do what they say they are going to do. Jenna held my hand throughout the letting process, found me a lovely tenant immediately, undertook all the paperwork and took the stress out of the whole experience.  I said when i sold a property in 2008 that Townends are the only estate agent I woudl use and THE estate agent of Sunbury and now having purchased and let a property throught their department I  would reiterate this comment. Thanks guys.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[6/9/2012 - Tim De Souza - Townends Staines rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We contacted Townends to value our property with a view to selling. Tim De Souza was the agent who turned up to value our property..Tim is a very helpful guy and very professional. We had not decided what we were going to do but Tim made us feel that he could sell the property very quickly without any hassle for us...By nature I am sceptical and believe that talk is easy especially with the reputations Estate Agents have in general and based on our previous experience with Bairstow Eves. 

However, the following day Tim called to say he had a couple who were very interested and wanted to come round and view the house, which was a good start, they came round that evening and the following morning Tim called with an offer..We rejected the offer and they came back with another offer...again we rejected....Tim advised that the buyers wanted to take the weekend to think it over and infact they came back again over the weekend to have another look but he felt confident they liked the house enough to meet our acceptable offer limit....
Sure enough Monday morning we had a call from Tim advising that indeed the offer had matched our requirement and we accepted the offer.....Still officially the house was not even on the market at this time....

So my overall feeling of Townends and Tim in particular is a very favourable one. 

Anyone reading this review I would certainly recommend Townends in Staines and in particular Tim De Souza...What I like most about Tim is that he did exactly what he said he would do and I like someone who is confident enough to make a statement and then actually back it up and deliver..... Tim managed that and when in the situation of a stressful situation like selling a house and moving you want to have confidence in the person you are dealing with.....We for sure will use Towneds again at some point and Tim will be our first point of contact.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/9/2012 - Yuki rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I had a great experience with Townends Sunbury, they kept me informed at all time reference viewings and subsequent sale of our property. They were always very professional and polite. 
I have had great communication with all local to me branches of Townends with regards to properties they have for sale.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/9/2012 - Deborah Rowland rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[From the moment we walked into the office to completion of contract, a totally professional and friendly service was received.  We were desperate to move quickly and they did everything within their power to achieve completion within a week.
This was hindered slightly by the landlord living in Australia but no matter how many times we asked for updates, and we did put them under pressure, the service received was always courteous.

We would highly recommend them and most definitely use them again,<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/9/2012 - Michael Henry rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The agent facilitated the viewing with a great deal of patience and explanation of the property information
The agent called following the viewing to see whether he was able to assist us further with additional information and requested how we felt about the property.
An offer was made immediately  because of our liking the property but additionally due to the agent's demonstration of customer care.
Throughout the process of the purchase the agent kept in touch, dealt with both solicitor to expidite the flow of information which assisted in antisipating delay and overcoming any issues as early as possible.
The agent provided many reassuring updates by telephone, and offered solutions and alternatives to assist with the process.
It was clear to us that the agent was not only interested in selling properties ( the job) but also had an enjoyment in inter-facing with the customer which puts the customer at some ease in what can be a stressful process.
We were plesantly surpise to learn that the agent was indeed relatively new in the roll.
The agent was never overbearing but instead worked very hard to really try to assist the costomer.
Once the transaction had been achieved the energy to assist the customer could be felt eveen to the closing stages of the sale when many agents would have already have moved on to the next sale. Well done.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[31/8/2012 - Katie Elliott rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Reece and James were both professional and very friendly.  They obviously know the market very well and were confident that they would find us a good tenant quickly, it was our first time letting a property and we found them very approachable and informative.  We had an offer from our first viewing so extremely pleased we chose Townends.  I would definitely recommend the lettings team at the Addlestone branch.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[31/8/2012 - Spitzy rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[My partner and I have recently bought our first home and found Townends to be very professional in the manner they did there business. We also used the solicitors that they had reccomended as we had to work to a strict deadline and again found them to be very helpful. I would certainly recommend them and when we come to sell we shall be using Townends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[31/8/2012 - PG rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have been very impressed with the job done by Townends in Northfields to sell my property - particularly with the work done by Stuart Johnson.

The sale has taken some time but he has been instrumental in driving it forward, keeping me informed of events at every stage. Plus he has always been there to answer my numerous questions.

I would recommend Townends in Northfields to anyone looking to sell property in the area.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/8/2012 - Chris Denly rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Ben worked hard to let the prperty in about 2 days flat. They managed to get sufficient numbers to view and the level of rent achieved was exactly what we were after. Good communication, flexible, polite and upfront with any issues that arose. We would definitely use them again. Definitely above average.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/8/2012 - Janet rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[First and second viewings arranged efficiently and promptly - arrived on time on the first occasion and although a few minutes late the second visit, I received a phone call to let me know this was the case.  I did not feel rushed while looking around the property.  Ryan was knowledgeable and able to answer my questions satisfactorily. 

Both Ryan and Tim have been very helpful and cheerful when I've telephoned the office regarding my purchase and have returned calls promptly.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/8/2012 - happy customer rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Efficient, personable, proactive, communicative.

Firstly, be aware that this is the THIRD agency I have dealt with in the last two years in Sunbury, and this is the FIRST one that has resulted in a positive review!!!

Chad gave me a realistic valuation, explaining the local competition and current market situation.  With such a large presence in the area, I understood that Townends could help me achieve the absolute maximum price for my property.

The legalities were explained slowly and clearly, and once I had signed the contract the process was underway.

From the very first day, Chad and the team at Townends were constantly driving forward, trying to get my sale through as smoothly and painlessly as possible.  I was regularly updated by phone or by email - even if there if wasn't any real news to give.  Open lines of communication made it feel like I was really being told kept in the loop.

Although my property sale took around 5 months from offer acceptance to completion, Townends did absolutely everything they could to make it quicker.  

The professionalism, experience and industry knowledge shown by Chad Newbould was exceptional.  Combine this with the friendliness and good humour he showed throughout the process,  there is only one agency in Sunbury I would recommend in the future... and this is it.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/8/2012 - Jonathan Wicker rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We were looking for an investment property and were in no great hurry. Rebecca was very patient and showed us round countless properties before eventual finding the right property and guiding us through the purchase process. 

Townends and specifically Rebecca were attentive but at no point overbearing. Laura at the the Egham office was also supportive as and when Rebecca was unavailable for any reason.

During our hunt for this property we contacted and dealt  some pretty poor estate agents but the Egham branch of Townends were always a pleasure to work with - Thanks to the team at Egham<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/8/2012 - Ram rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I am very happy with Townends for identifying the property to rent in a very short notice<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/8/2012 - Anon rated Townends Estate Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The initial experience from the agents in the office was average. The experience once we were handed off to the property management office in a separate location was poor. High costs are always delivered for works on the property. An example of which as a repair to the bathroom; price quoted was 780, actual price once I had to intervene was 150. Another example was the annual Gas boiler inspection; price quoted was around 75 after discount. Alternate arrangements found a price at 24.

Impression is that they do not seek the best deals for their clients.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/8/2012 - Pradeep rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Sophie was helpful and diligent  from the time this property has come on market. She called me straight on my mobile,  made an effort to show the property in my busy schedule and was there at every step till keys are handed over. 

I thank her for helping me to find this property .

Pradeep<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/8/2012 - will rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[i spent several months looking for the right property in chiswick. as a result i dealt with all the local agents. rohan at townends is obviously very motivated to sell properties but not at the expense of the buyer. as a result i had great confidence in dealing with him and his colleagues. they are very professional and communicate well. it made the process straightforward and as stress free as these things can be. i will certainly ask them to sell my property when the time comes. thanks for your help.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/8/2012 - adam shrieves rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Ryan did us a viewing on the property was very helpfull,cherfull and a pleasure to deal with.We would certainly use him again.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/8/2012 - John Jacobs rated Townends Estate Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Our first contact was with Carrie Mooney, a delightful, confidence inspiring young lady. Following her visit we decided to use Townends. Unfortunately Ms Mooney moved to another branch soon after that and following her move the various people from the Englefield Green branch were hugely disapointing. Early on, one young man strongly told me only 4 bullet points about the property could be used on material about the property until his associate corrected him. The house sold quickly (prior to being advertised) to a couple, who were delivered to our door and we dealt with. After Ms Mooney left, there was no single person to deal with at Englefield Green and a few times 'phone calls were taken by someone who stated that they were &quot;in lettings&quot; and couldn't help but &quot;someone would call me back&quot;. Several times there was no return call. Getting any information about the progression of the sale was a struggle or non-existent. I requested the buyers 'phone number and was told that due to data protection this could not be given, I suggested that the buyer be contacted and asked if I could have his number or to give him my numbers. Nothing happened regarding this until, almost 2 weeks later, the buyer turned up on my doorstep as he'd had exactly the same experience regarding my 'phone number and wanted to speak to me. Dealing with Townends was not a pleasant experience and we feel that we did more work than them. We paid their fee of 1% + vat, totalling over 4044, as we had contracted to do. Worst value for money ever experienced. An apology and refund would be in order.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/8/2012 - P Robertson rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Professional and helpful throughout the process. They were very sensitive to our needs as a seller and we would definitely look at using them again next time. P Robertson<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/8/2012 - Iain Raymond rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found Peter, the agent allocated to my Flat sale to be very industrious, 3 or 4 visits a day to view my property was fairly common. Despite the property being difficult to sell due to locational disadvantages, he did a lot to help sell the property to potential buyers. He was pretty good at viewing feedback. Once the property was sold he keep in touch regularly to diuscuss progress etc.

Rohan Vines the Local Director was always helpful, and was in regular contact concerning the various issues relating to selling and buying. He is always ready to give straightforward advice without any frills. Her would respond to my direct issues in the same way.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/8/2012 - Tregarth Party Place rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Brad showed us various properties which weren't quite what we wanted. So he took the time to go through what was most important to me and the other half. After hearing what we would like the most he searched through his property portfolio and found us the perfect ghouse that had a good size garden which we had decided we must have. 

We found Brad to be professional, approachable, enthusiatic with a great sense of humour (which we did test). Since moving we have had no issues but we are confident if we did Brad could sort them out for us. I have seen him doing his rounds in the area and he always has time to stop and say hello for a catchup. 

In conclusion if you are looking for a good agent who won't forget you and help you get to know the area better Brad is your man.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/8/2012 - Kiwi-77 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I would not hesitate to recommend Simon Bright. Helpful and good advice throughout the sale process. Having tried two previous agents to sell my house that were appallingly bad, my only regret is not approaching Townends first. Thank you!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/8/2012 - Lucy rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Brad was an excellent estate agent, showed my partner and I properties that were exactly to our specification. Very friendly and understanding of what we wanted from the rental proerpty. Was prompt in showing us the viewing either via email or by telephone. Very good experience.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/8/2012 - Laura rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[From the moment we chose Townends to market our property we were really impressed with the friendly service and professional advice that they offered us. We felt supported from start to finish which was vital as we were fairly unfamiliar with the process of selling a house and needed guidance, especially when problems arose. Rohan Vines deserves a special mention. His honest advice and excellent knowledge of the Chiswick market was priceless.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/8/2012 - Tamara rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I had an excellent experience with Townends in Ealing, they were very helpful and efficient. I have had lots of trouble with previous estate agents but will definitely recommend Townends in the future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/8/2012 - Undisclosed rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was in a chain involving a property in which Simon was acting as agent.  His unresponsiveness caused unnecessary anguish.  At one point we thought we were going to need to put our house back on the market as the lack of information and progress on the sale down the chain led us to believe it would not reach exchange, thereby causing us to lose our purchaser.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/8/2012 - Ann rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I agreed a contract with Townends on the 14th March this year and completed on the 1st August 12. I firmly believe that all credit goes to Stewart in this matter. Whilst I agree that I had an exceptionally nice flat, the motorway I knew, would be my biggest stumbling block when selling. Stewart was adamant that he would find me a buyer and did exactly that. Stewart also kept my spirits up with his cheerful personality, and in particular, when the first potential cash buyer disappeared off the planet so-to-speak and delaying any future potential buyers in the process. If all your staff have the same, similar personality as Stewart with a real customer focus and outlook, then I would certainly recommend Townends to others looking to buy or sell property in future.

Once again, thank you to all your staff in the branch for their involvement throughout the process.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/8/2012 - Yvonne Biggins rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have to say, that my experience of estate agents in the past has tarnished my view of them, and the nature of the industry means it's not easy for them to be viewed in a favourable light, but I have to say that my experience with Townends in Chiswick, and particularly with Rohan Vines has restored my faith that there are some good guys left in the industry.  I always felt like Rohan was honest with me.  That, above anything else is so important when you're trying to sell a property.  If you can't trust your estate agent, then things can become very stressful.  I managed to sell my property for a good price, with little stress, which is unusual in today's climate.  Rohan and his team were helpful, informative and supportive throughout the process.  I would definitely recommend Townends, Chiswick to others.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/8/2012 - Victoria rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends were very professional and proactive in all our dealings with them. They kept us informed at every step of the way and were especially helpful when our chain threatened to collapse at one stage, ringing round all the people involved and getting things moving. The lawyers they recommended were also excellent and moved at great speed but without sacrificing attention to detail. Townends clearly knew the market very well and were very well informed about all sorts of relevant issues.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/8/2012 - Jane Banbury rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[After 12 years of renting out my property I have finally found a local agent I would highly recommend to other landlords.  Townends in Northfields (especially Mark Hoskins) have been friendly, professional, trustworthy and flexible.  They actually listened to my needs as a landlord and did not seem driven by the need to quickly close a deal and collect their commission, which has been my experience to date with other companies.  I was very impressed by the number of viewings they arranged, even on the first day, and when offers came in (within a couple of days) I was told not to rush into making a decision but to take my time.  What a refreshing change !  I will definitely use Townends again.  In my opinion they have definitely raised the bar in Northfields.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/8/2012 - jinal shah rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The agent was very helpful in finding a tennant promptly while also ensuring that my needs were met in terms of the clients vetted. I wanted to ensure i was comfortable with the process and the checks they were to make. They took the time out to ensure i was satisfied with the service, their fees and the rental i could achieve. they also updated me after every viewing.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/8/2012 - Hark rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was very pleased with the service I received and as first time buyers they were exceptionally helpful with viewings, mortgage advice and solicitors.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/8/2012 - adam rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very helpful and came out whatever time or day i wanted to visit the property<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/8/2012 - Gerry B rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was extremley happy with Townends when getting then to LET my property, we had been on with another Agent Streets Ahead, but decided on Townends as they were much more efficient.
The team were polite and very commited to getting a tennant for our property.
they would keep us informed at all times. either by phone or e-mail. and had a steady stream of possible tennants view our house.
they came and took pictures for their website and they were on the very next day.
They found me a Tennant relatively quickly and we were able to achieve our asking price for rental.
i was given all the relevent information by phone or e-mail and they use a secure system for signing contracts online which is very useful and save time as well.
Thank you Townends<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/8/2012 - Mrs R Poulter rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We did alot of detailed research over several months and met with about 10 local estate agents. This was our first venture into renting out our family home with the view to returning. We did numerous spread sheets to compere all 10 agents, their fee percentages, extras, website marketing and exposure, attitude, local knowlege. We found that the team at Townend Streatham were able to go not 'that extra mile' but 'those extra miles' Their knowledge was accurate, honest, upfront and informed with no hood- winking. The team worked together to get a good match for our rental with no time wasters- they were quick and worked pro actively. We thought that being on a web site was the important factor, but found that the behind scene effort is what counts. Professional, honest and hard working- Thanks to the team!!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/8/2012 - Dick Clay rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends were given specific instructions to sell the property promptly and not to find what it was worth by a fishing marketing initiative. Good advice was given on the price to quote to get immediate interest. Good details were produced together with an appropriate entry on Rightmove. We had an open day - very good - and in the first ten days we had sixteen inspections and two good offers one of which has purchased our house on terms that are acceptable to us. Townends attended and conducted all inspections. This sale was very important to us as we were moving right our of the area in our relocation. We were also able to secure the house we really wanted near one of our daughters. I am quite critical having completed 51 years in the property industry in various roles.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/8/2012 - Mark rated Townends Estate Agents 3 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Dealings with the branch were generally good - helpful and efficient responses. Once seen, the details of the letting arrangement were made available promptly by the agent and further viewings were arranged at convenient times. The viewings were conducted in a professional manner.

Dealings with the head office were less efficient and a lack of responses led me to return to the agent on a number of occasions to answer questions and resolve queries as I knew I would receive a response.

The overall experience with the agent was good but my overall rating reflects the sometimes disappointing response from the head office.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/8/2012 - Satisfied_customer rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Just bought a house through Lisa at Townends, Twickenham.  She was great to deal with, much more genuine than some other estate agents we've dealt with, she actually listened to our requirements and suggested appropriate properties, rather sending details of anything and everything.  Any issues during the sale were handled promptly and professionally, she arranged multiple viewings so we could get quotes for building works.  It was a pleasure doing business with someone we trusted.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/8/2012 - Figueiredo rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We bought a house through Townends recently and found that they were very professional and great communicators.  The whole purchase went smoothly and extremely quickly.  Repeat viewings and appointments for the surveyor/tradesmen were no trouble at all.  When we first rang them to enquire about a property there was no nonsense about checking what our maximum budget was in order to squeeze every penny out of us, unlike some other agents we registered with.  We can wholeheartedly recommend them.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/8/2012 - Fatima Vanicek rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends Letting Agents were able to let my flat within 48 hours of being asked to do so by me. They have been very professional and very helpful to me in every aspect of the letting process. Their manager Diane Armstrong has been my point of contact and I am most grateful to her for her expertise and professionalism. I can thoroughly recommend Townsends.&quot;<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/8/2012 - Mrs Brown rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I am really surprised by the other reviews I've seen so far as my experience in dealing with Townends was fantastic.

Reece was a breath of fresh air after dealing with many other dishonest and disloyal estate agents who seemed to care for nothing more than my money in their pocket. Reece delivered a personal service and was always on hand to offer advice and assistance as I was a first time landlord.
He successfully found me the perfect tenant I was looking for and at an optimum price. I was thrilled as a few days later I ran into my neighbour who also just let her property out and found out that my tenants are paying 150.00 a month more than hers! 
The only downfall was a poor service from Head Office but Reece and the team worked hard to deliver the end result and they really followed through.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/8/2012 - Trevor Uzice rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends let my property in Laleham, Middx and were excellent from start to finish.

Diligent, thoughtful and efficient throughout, our tenant has now been with us for 3 years and I think that is down to Townends putting the right person forward for the flat.

Their correspondence and handling of us has made us very confident of using them again should we need to.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[6/8/2012 - Laura rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was gently persuaded to consider a property that ordinarily I may not have considered and was efficiently booked in for a viewing the following day. This property turned out to be the one I wanted to put an offer in for. I didn't feel rushed at all whilst viewing the property and my only doubt before putting in an offer was the water pressure, as I had forgotten to check shower. This was no issue, as between Reece and James, they promptly offered to check the water for me asap as I couldn't leave the office for a second viewing.

After putting in my offer and then final, I was regularly updated throughout the day, even up until 7pm by Reece.

Very impressed and would use Townends again. Thank you very much Both!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[6/8/2012 - Mrs M rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I've dealt with Reece in the past when I was previously a landlord and he was very professional. The tables have now turned and I am having to rent as a tenant. It's very interesting to see how he operates on the other side and I can understand how he had my flat rented so quickly when he was working in Sunbury before! He showed me a few properties and really understood exactly what I was looking for. I really enjoyed dealing with Reece and hope I'm able to deal with him again in the future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[6/8/2012 - Anand Jeyaram rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We used Townends initially on a let only basis but more recently for a full management service. Admittedly at first we had a few issues with the service they were providing. We found their responsiveness to be quite slow and their dealing of all the admin to not be the most efficient.

I did have to send a couple of heated emails.

However, since those initial teething problems, I have found their service to have improved conisderably and really do not have any problems with them. I very much appreciate this as I understand that nobody is perfect.

Special mention must be made to Diane Armstrong who has been very helpful and supportive in helping rent out my flat. Also, when I might have had certain issues with other members from other departments of Townends, Diane has moved to quickly resolve this. She has provided a very good service and it has been a very good working relationship.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/8/2012 - Jo Harris rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends sunbury were superb at communicating and achieved a sale for me within 2 weeks of marketing. I would highly recommend using them<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/8/2012 - Mary rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found Jenna very pleasant to deal with.  She showed a lot of patience whilst my husband and I decided on our best location.  Once we found a property to rent, Jenna was clear and concise with all that was required.
Big thanks from us!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/8/2012 - Will, Brentford rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Rohan was able to keep a complex chain moving with some late challenges and unavoidable delays. He was very proactive in making sure all buyers/sellers and solicitors were in the loop on any communication. Will certainly be thinking of using him to sell my house as he was so active in keeping the sale on track. Great negotiator.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/8/2012 - Ros rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We live on the Hampshire Berkshire borders and have been looking to downsize to a flat in Brentford.  We contacted Townends as the agent of a flat we wanted to look at and although this was not suitable the agent showed us another flat that was just what we wanted.  Our house was not up for sale and Townend's agent managed the vendor on our behalf, anticipated our needs, provided support and ideas to further the sale of our own home and kept both ourselves and the vendor informed about the most recent developments.  

We have unfortunately had to withdraw from the purchase as we are having problems with selling our beautiful but big country home in these troubled times, but we hope to get our strength back for another go in the new year, and when we do we will be quick to contact Townends because we appreciate their no nonsense, unpushy, effective and pleasant style.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/8/2012 - Leo &amp; Marion rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We were put in a situation where we needed to find a flat and move in very quickly. The Townends team was great and extremely helpful in enabling us to find a great property and move in within days. Thanks for everything!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/8/2012 - Richard rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Rohan at Townends really pushed the concept of an Open House to achieve the best price for us with such a shortage of family homes available in Chiswick. How glad I am that I followed his advice.  30 plus viewings on a Saturday saw multiple offers on the following Monday and we quickly agreed a sale over the asking price and above what other agents had valued it at. Superb service not just from him but his team too. I would definitely recommend this agent.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/8/2012 - Stephen Blower rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends have managed 4 properties for me in the Croydon area for many years now. It's not always easy as maintenance and just simple communication between myself and the tenant is difficult to manage. The tenants work, I work, maintenance has to be done, access is needed. Diane at Townends has always been available to help, arrange to be there or arrange for furniture to be moved.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[31/7/2012 - Andrew rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Avoid them, they will rip you off by the end of the year! Seriously, they charged us for &quot;damages&quot; that suddenly appear after we left the house, they did not respond to any of our emails or calls throughout the year regarding maintenance issues and we had to pay ourselves for everything. They charged us huge sums of money for basically offering nothing and exploiting us. Don't fall into their trap, they do not deserve a penny.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[31/7/2012 - Mr S Packer rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[These guys were relentless my house fell through 2 times through no fault of there's but kept my chin up and worked so hard to re sell each time. I would highly recommend them.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/7/2012 - NRM rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I used Townend's Croydon to lease out 3 flats that I own and overall the service has been excellent - Stacey was great and had 2 of the flats rented out within hours! Another great thing is that they use electronic documentation, making the whole process simple and smooth. 

I would definitely recommend going with them.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/7/2012 - NIGEL WALLACE-MASON rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have known Townends since March 2011 and they have managed to secure very good, reliable tenants for me. I have never had any issues and when something does go wrong, their maintenace team takes very good care of the situation. They are very professional during handover etc and remove much of the hassle of renting a property out etc. I have mainly dealt with Diane (Di) who is warm, friendly, professional and a really decent person. I am very happy with her and her team and Towneneds overall.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/7/2012 - Beverley123 rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[They did some initial low key marketing for us and they got us seven viewings over a two day period, which really kick started things.  The staff were always pleasant and cheerful and they kept us informed about feedback etc and were genuinely helpful.  Would not hesitate in recommending them for selling.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/7/2012 - Michelle rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I used Townends (Croydon) 18 months ago to successfully sell my house, after a terrible experience with another local agent.  I didn't hesitate to call Diane again recently when I needed help to rent out our property, because I know I can rely on Diane's professionalism, knowledge, and her willingness to go the extra mile. I would not hesitate to recommend Townends to my friends.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/7/2012 - Benj rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[On Wednesday 25th July I booked a viewing of a property that was to let in Sunbury. I arranged a viewing for the Friday 27th. As no agent could show us the property after-hours, my wife and I made arrangements to leave work an hour early in order to travel to Sunbury (from Doking) in time for our 5pm appointment (Olympic cycling events made viewing the property on Saturday virtually impossible ). Unfortunately on Friday at 4:45, as we were driving into Sunbury after a 45min crawl along the M25 and M3, we received a call telling us that Jenna was no longer available to show us the flat and that we would need to reschedule. No excuse was given and no alternative offered - talk about short notice!! I said that as we were practically there would it be possible for anyone to show us the flat that evening (we were happy to hang around as late as was necessary). We were put on hold for a couple of minutes before being told that no one was available to do that. 45mins later we arrived back home having wasted over an hour and a half on what ended up being a pointless trip.

In my industry if I had stood up a client like that I can guarantee that they would never do business with me again. So I figured that if Townends treat me like this before they've taken my money, how much worse will their service be once I'm tied into a lease. Bottom line - I will not use Townends and would recommend that others to like-wise.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/7/2012 - Monica Volpin rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[They not only delivered a reliable buyer at the right price within a short time but managed the sale expertly - always available to give sound advice and update me on progress, they liaised with the lawyers and buyer to ensure a smooth closing, giving me confidence and peace of mind throughout the whole process.
They were very efficient and professional at dealing with all my property needs.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/7/2012 - Bernadette Healey rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Stacey came to view my property to put it onto the rental market.  She gave me all of the information I required up front and kept to &quot;her word&quot; that my property would be rented within the week, which it was!

Stacey, Diane and Josh in your Croydon office have been professional ensuring contracts were available to sign within the week and adding any additional criteria to the contract I required. They have also been prompt replying to any questions. 

I look forward to working with you in the future...keep up the good work!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/7/2012 - Dave rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Have used Townends for the past few years to let various properties in the Croydon area. Diane, Stacey and the rest of the team are very professional and hardworking and a pleasure to deal with (unlike some other agents I could mention). They have always found good tenants for us, and the tenants have had no compaints either.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/7/2012 - Katrina Johnsen rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found Katrina johnson very helpful ,resolving day to day problems from tenants and rentals to maintenance.A very helpful and polite young lady ,probably the best agent i have ever had .<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[27/7/2012 - Robert rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[House sale went smoothly. Estate agents were helpful, informative, and assisted well in the negotiation stages.

We agreed the valuation was fair and accurate (rather than having someone try to tell us our house was worth more than it would ever sell for, getting our hopes up for something not achievable).

Pricing was competitive to other agents in the area.

We received viewings before the house had even hit the market, and over the time the house was up for sale we received what I felt was a good number of viewings (when they said they had potential viewers they meant it).

Overall, a much improved experience over previous dealings with estate agents (from prior house sales etc). For this area, I would recommend Townends and would use again.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/7/2012 - Mantle Construction Ltd rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We have used Townends in Croydon for a few years now, they are very efficient and are always on hand to help either ourselves or our tenants. I would recommend them to all landlords.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/7/2012 - Mik rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very helpful, minor problems sorted out swiftly. Would use again.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/7/2012 - Angela rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Very helpful and friendly. Excellent service.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/7/2012 - E rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Fabulous customer service, always has a smile on her face or within her voice which is a pleasure to hear at any time of the day..
Stacey gives clear information and instructions, very polite and easy to talk to..  Makes things happen when she says she will, which is VERY important within business...

Stacey is a an amazing asset to her firm!!!

Would definitly work with Stacey again in he future AND recommend her!!!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/7/2012 - Adam rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The agents were very quick in getting all of the paper work signed and taking all of the necessary steps to get me into the apartment. 

However, they managed the property and refused to do any maintainance. I contacted them in December for several issues, including mold, broken oven, broken door, droken dressers and more; none of these issues were addressed by June. 

I informed them that I would be vacating the property due to the lack of help, I specified the date and time that I would be leaving. Then several agents over 2 days contact me asking me when I would be leaving; I contacted head office asking them to please only stop contacting me and askign when when I am vacating but to simply reas the file. 

The next day while eating dinner an estate agent was letting themseleves and two possible future tenants into the property whilst I was eating dinner, I confronted them and asked what they were doing? They informed me that they had come to view the apartment, I stated that I ahd been given no notice and was then asked to vacate the apartment so that they could view the property unobstructed. I refused them entry and asked for 24 hours notice.

The agents then let themseleves into the property twice without my permission while I was at work. I contacted the Landlord and the head office asking them on the second time to stop entering the property. They Townends informed me they needed to show the property, the Landlord informed them that they must give me 24 hours notice before entering the property as that is the law. Townends decided to disregard this and let themseleves in again. 

I can confidently say that this is the worst managed letting agency I have ever dealt. with.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/7/2012 - ravencio rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Carl and James agents were very helpful and friendly. They help me so much to find and manage to let a property. I was surprised with a recent comment been so negative.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/7/2012 - Mrs Richards rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Sunbury Townends were recommended to be my by a work colleague who had used them to sell one of their properties. I was extremely impressed with their professional attitude from the start and they provide honest feedback after every viewing they have. I am confident that Townends will sell my house and have enjoyed working with them so far.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - Gogojoella rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The sunbury office of townends were superb at keeping me updated throughout the whole process. The valuation given was realistic and they managed to acheive a sale within 2 weeks of me coming to the market. The claim they made on the valuation of being the top agent in the area was certainly backed up with my experience. Chad was very professional and many thanks to nick for finding us a suitable buyer. Certainly recommend using townends to all family and friends<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/7/2012 - Mr R.L.Martin. rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Most of us don't like estate agents because we think all there interested in is the commission at the end of the sale.......NOT TRUE IN THIS CASE. I sold my property with Townends in Guildford and was very pleased with the level of service and commitment the team put into my sale. As most sales some things don't go to plan, well nothing went to plan on this sale&quot;if you read war and peace it would be quicker and less complicated&quot;.
Anyway to the point Andy was very patient and a very diplomatic chap but when things needed to be sorted he didn't hold back, i was very frustrated many times but Andy and the team were always there to calm things down and move forward. I would recommend Andy and his team to you because they display total professionalism without, &quot; pardon my french&quot; the bulls***.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/7/2012 - Townends sale of property for Andrew Bale rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Andrew Gearing, provided an excellent service in helping me to sell my late borther's property. He initially visited the property with me and having looked around very carefully came up with a number of excellent suggestions with regard to the best way to market the property. He arranged for an excellent set of photographs to be taken and the organised the production of the particulars. He and his team conducted a targetted marketing campaign and Andy also liaised with other loacal agents who had potential buyers. When the buyer was found Andy then liaised with the local agent who introduced the buyer. He and his team helped as and when required in progressing dealing with enquiries and progressing the sale through to exchange and then completion. The whole process was handled extremely professionally and I was kept fully informed all the way through. I would have no hesitation in recommending Andy and his team in Gulidford to anyone who is looking to either buy or sell their property.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[6/7/2012 - Jon Kirby rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[just wanted to take this opportunity to say a huge thank you for the excellent services provided by Townends and particularly Matt in the recent letting of my property. I have previously had many poor estate agent experiences ... The experience with Townends has been a very refreshing change and I have been delighted with the professional friendly service and the frequent communications through all aspects. My faith in estate agents has been restored! Matt has been outstanding and a great attribute to the company.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[4/7/2012 - Gina rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I recently rented a property through Townends Streatham Branch and I have always been wary of agents but i have been so happy with the service I received from the entire lettings team especially Clint and Andy that i have to sing their praises. Neither Clint and Andy ever gave me a hard sell which I would have hated. Their gentle persuasion helped me find my perfect home and I am so happy. They have accommodated my every request, been immensely patient and prompt in dealing with all my queries. Seriously I wish all agents could be like these guys. Absolutely brilliant team would definitely recommend them in every way.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/7/2012 - Mrs Kumar rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I used Townends and found things ran smoothly from showing my flat to the tenants moving in I am definitely using them again<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/7/2012 - ComputerSaysNo rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townsends were awful. We saw the flat with one Townsends branch but it belonged to another Townsends 'turf'. As such whenever I called either Townsends they sent us to the other Townsends. One guy even told me he was 'doing me a favour' by talking to me. Funny, I did them a favour by paying them the admin fee! When we got the keys - a day late -(I guess calling them 7 times in one day wasn't enough to be told we should have been in there to sign the contract the day before) The flat was dirty, boxes there, light bulbs missing. They had 5 days to sort this before we moved in. Didn't do a thing. Now, the shower doesn't work. Landlord asked us why we were surprised? Townsends should have told you it has never worked! Would never use these guys again. They have made a stressful situation even harder. They really didn't seem to give a sh*t.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/6/2012 - robjam rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I am a landlord and have had nothing but problems with this company and will never be using them again. They cannot account for clients money produce incorrect invoices and take for ever to rectify their mistakes.

I have made a formal complaint as follows:

Townends have proved to be incompetent in that they have been unable to account for clients
money which they have been holding.
They have failed to provide correct information regarding their fees.
Their staff have dealt with queries with an unacceptable delay and have provided incorrect
and contradictory information.
I do not believe that the company has proper procedures in place to deal with clients monies
and there are so many members of staff duplicating procedures that no one seems to know
what each department is doing.
If there is a query then one department simply blames a colleague within their own
department or passes the blame on to another department.
I have been given repeated assurances that amounts have been credited to my account which
have proven to be incorrect.
I have been sent invoices form Townends which are both incorrect and have failed to account
for monies already received.
I have made payments to Townends which have not been acknowledged and have been lost in
the system. To compound matters I have then been chased on my mobile phone regarding an
outstanding account which had in fact been paid. I have then received assurances that this
would not happen again - followed shortly by further calls to my mobile number requesting
payment.
Funds which should have been repaid to me have been delayed because of procedural
problems within Townends.

Their response is that there have been some problems and they apologise -  a fat lot of good.

Avoid this company<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/6/2012 - Sandra Allan rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[All i can say is use Townends Guildford at your own risk.  I am now taking them to court and have been put under so much stress by them.  The sales team Lucy and Jack are great but that is where it stops.  They can not get contracts right, they lie about fees, they promise the earth and deliver nothing and there has been many a time i have put down the phone to them in tears.  I am a new land lord and they have treated me with nothing but lies and take money from my rent monthly for no reason, the refund it and then do it all again.  I have not yet had the right money.  they provide companies to come in your house and cause damage - like the cleaners and lie about their costs.  I can go on all day but it is up to you but if you want to be lied to a stolen from then Townends are your guys.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/6/2012 - Leo1 rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I found Townends incredibly helpful and supportive when finding me a property to rent.
They showed me a variety of properties in different locations and their knowledge of the area was super.
What more could you ask for when moving to a new area? They made what is so often a daunting experience enjoyable and interesting, particularly the list of top pubs to visit! 
The process was easy enough and everything was done online which really helped. 
All in all a very satisfied customer!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/6/2012 - poorservice rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I was traveling from home ( 2 hours from guildford) for some viewings with townends. I booked this viewing 1 week ago . 3 minutes before the appointment time - I was told that they could not show me any of the 3 properties which I have booked in to view. This is really ridiculous and very unprofessional . This says a lot about how this company deals with matters.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/6/2012 - Unimpressed rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Terrible agency - avoid
We experienced so many problems with this agency its difficult to know where to begin. They told us complete lies about the service they provided and assured us that the flat we were renting would be professionally cleaned before we moved in. It was not and nor was it cleaned to anything like an acceptable standard. 
We'd forgotten how bad they were until it came to the end of our tenancy. We had to chase them for information and we we gave our notice the problems began. They got the wrong date for our final payment and send us letters without postage meaning we had to pay. All minor issues but all combined to demonstrate their total incompetence. The worst was yet to come though - when they finally got around to paying us back our deposit it was short by over 500. According to their records we never paid the balance and therefore they didn't owe us anything else. When we queried this we were told if we wanted the rest of our money back we would have prove we'd paid it! 
When they finally discovered an error at their end, no apology was made and it took another three days to get us our money.
If you want terrible customer service and lousy administration then this is the agency for you!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/6/2012 - Lisa P rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have had several problems with Townends, from the beginning I moved in, right through to when I left. Firstly when we initially moved in, they didn't tell us they were at the property with our keys and doing inventory, so we never even saw the inventory and had to move in a couple of days later to rearrange. 

Secondly, they hid behind their 'laws' when we were looking to potentially vacate after 1 year and we had an ongoing battle about how much notice we have to give, we insisted it was 1 month, they insisted 2 months, even though it was the end of the contract. Then after we had resigned  the same contract we moved out 6 months later and they said we only had to give 1 months' notice, a contradiction in itself!

Thirdly, when I did raise a complaint about their service, their manager at the head office spoke with me, offered no form of apology and frankly just didn't listen to anything I was saying, and used a lot of jargon to once again hide behind.

Forthly, when a certain agent from the Putney branch came to show people around our flat she didn't introduce herself and waltzed right in without asking us. She was very informally dressed and had quite a rude attitude and basically came across as unprofessional.

We were lucky that we had such great landlords and mainly dealt with them, but I would definitely recommend people DONT USE TOWNENDS!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/6/2012 - Miss B rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have recently sold my flat and prior to this I was renting it out through Townends and their fully managed service.  

As a first time landlord the prospect was quite daunting and I really didn't know much about the process. The Townends team were brilliant both in the branch and in the office and helped me every step of the way and certainly made my life easier. 

I would definitely recommend Townends to anyone who is thinking of renting out a property now or in the future.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/6/2012 - warren rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[my dealings with the staff at Putney was excellent. Very friendly and helped me with my search and would happily use them again to find somewhere to rent.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/6/2012 - JR rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I chose Townends to sell my property as they had a good reputation in the town and I knew of other people who had used them in the past and had been extremely impressed with the service they had received. I knew it would be tricky finding a buyer as it was nearing the Christmas period but Townends assured me that they had waiting buyers for my property and they did not disappoint. My property was already tenanted and it was important to me that my Tenant felt secure during the selling process as I could not afford for him to serve notice and leave me with a potential void period. Townends advertised my property using their extensive internet coverage and viewings started almost immediately. They also utilised their large Landlord database knowing that I had a tenant in situ. A buyer was found fairly quickly and Townends recommended a solicitor to me who I observed throughout the selling process working closely with the staff at Townends to bring my transaction to a successful conclusion. Townends kept me informed throughout the whole process and enabled me to complete on the sale of my property before Christmas which they knew was important to me as I had a baby due to arrive on the 21st December. Townends exceeded all my expectations in an Estate Agent and took away any worry I may have had in what was a daunting and exhausting time for me personally. I would not hesitate to use Townends again and would highly recommend them to anyone wishing to not only sell but also let their property. I can say this with confidence as I have since heard from my previous tenant who has been very happy with the service he has received from Townends subsequently.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/6/2012 - Brian B rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I bought three properties through Townends and then went onto let them, they kept me updated regularly with the process of my sale and I was impressed with how quickly the lettings team were able to secure tenants for me. I did not feel pressured into taking offers that I did not feel comfortable with.they were very professional but also had a friendly approach , they appreciated the fact I was a first time landlord and educated me. I knew i could trust them and they were looking after me and my investment !<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/6/2012 - Ed rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends Guildford handled the let of my property extremely efficiently and professionally from start to finish. The whole team appeared friendly, knowledgable and eager to please throughout the process. My property was let within in a week of going on the market, which wasn't surprising given the high numbers of viewings. Very impressed, and will use them again.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/5/2012 - Will rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I beg everyone of you not go and rent any property from townends estate agent they are all thieves in their company,i went through a terrible experience with them,they can't do anything for their tenant....i regret going there look for a property.Please i beg you all don't think of going to rent from them because they will things bad for you.They will collect deposit from you but when you leave the property they will plan with the landlord of the house to keep money claiming that you damaged their property know the law will catch up with them soon and they will pay for all what they have made people go through....I am crying with tears in my eyes they are rip off.I beg you all not to make any mistake by going to them please.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/5/2012 - Ingrid rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[This estate agent is VERY unprofessional but I suspect from the number of people on here complaining about them that they really don't car.  

I am furious this evening. We were supposed to be seeing a flat in Egham at 6.30, followed by one in Staines and the estate agent didn't show up for either viewing!!! I tried phoning but no answer at the office. Got home to find the estate agent had emailed me at 625 to say the property had just been let and she would meet us at the Staines one instead. Does she really think I would be checking my emails 5 minutes before an appointment? This is the 3rd time this estate agent has done this on us and they aren't going to get the opportunity again!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/5/2012 - Bob rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I thought I had done my homework on choosing an agent to sell our house in Croydon. They'd sold two houses nearby very similar to our own. I invited two agents around. The first was forty minutes late for the appointment, Townends weren't as bad, they were only half an hour late, with no apology. I probably got sucked into using them because the first agent - Barnard Marcus, appeared to be totally inept. Four weeks later we've dropped the price by ten thousand pounds, we think we may have had a viewing yesterday, not that anyone at Townends has called to give us feedback. Simon the Branch Manager came across as quite professional when I met him. He kept in contact for the first week but hasn't responded to a single phone call or email since. Whenever I call to speak to him he's either in a meeting, at lunch, on another line etc etc. Either way I don't get to speak to him. If you ask to leave a message for him the staff inform you that they' send him an email. This bit worries me - can't they just talk to him or leave a note on his desk if he's out? I've spoken to some of the other sales staff who actually come across a lot better and do return calls etc. They just don't appear to have the authority to make decisions - everything has to go via Simon. I get the distinct impression that their is an office full of demoralised staff due to an underperforming manager. I'm locked in for another 8 weeks. I've tried calling them, as has my wife, that we'll be instructing another agent. We've asked how much their rate will increase by. Again this has to go via Simon. My advice, avoid them. Streets Ahead appear to have strong rating on here which is where I'll be heading next. Oh, and it's not the price that's the issue, I'm now five grand under their own recommendation, and ten under Barnard Marcus's valuation.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[21/5/2012 - Faye rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have used used Townends to find tenants for my properties for many years now.  I mainly deal with Jack who is always very polite and professional.

This branch are superb and finding tenants and I can't even remember that last time I have a void period in a property.  Most of the time the tenant find service progresses smoothly, but even on the odd occassion when there may be slight hiccups, I found Townends very willing to help resolve any issues.

I would recommend Townends to any Let Only Landlord as they can always find a tenant very quickly.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[17/5/2012 - Tenant rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We have had a very old boiler since day one and so many times it breakes down , but what does towenends do is try to send someone to fix it which is nearly impossible .
They dont understand that we are humans not animals to be treated so badly and in a rude way.
My boiler broke down yesterday at 9 am and now it's 9 am next day. It was a very cold night and my7 months old boy was crying so I had to boil water on the cooker to get some heating to a point I burnt my both arms badly.
I called them 100 times and explained, cried, shouted, any sort just to make them listen , but they said &quot; we have called British gas and they will come to you soon&quot; it's 25 hours later with a broken boiler and a sick baby and a restless mother with both arms burnt .
This is how towenends treat their valuable customers 
By the way when I called their emergency line which is from 8 to 11pm , the person told me that I have called him 8 times and woken his other half up!!! But am I not suppose to call this number in between them hours for emergency??? My call was at 10.48 and he said its almost 11pm , how funny  that he gets paid to operate till 11pm not BEFORE<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/5/2012 - Sam rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Rubbish customer service. Went to the flat with the agent only to find out she had forgotten the keys!! Said she will collect keys from office and return asap. Waited outside flat  for 10 mins after which these agents have the nerve to tell that they cant come back and we will have to arrange another viewing date. Not one word of apology either! 

Extremely unprofessional and not recommended if you want your money's worth!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[16/4/2012 - mike c rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Lettings at Englefield green was an experience, just because you wont to rent they look down at you not knowing one day you will buy a property, always promise to call you back but never do who the f--k do they think they are, i need to write this otherwise if i go to there office it will not be nice, why are they all the same jumped up spoty kids, i will spend my money else where and other should do the same, Mike c<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/4/2012 - Putney lady rated Townends Estate Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I had an unfortunate encounter with one of the agent at Putney branch while looking for a flat to buy.
After my offer on a house he showed me was accepted, they all started calling me up  to 7/8 times a day during my working hour being very rude, shouting and pushing me to call my solicitor to hurry up  because they wanted to close the deal in 4 weeks. They even started calling my solicitor themselves to tell her to hurry up!! After I paid a quote to my lawyer and to the surveyor they told me the seller was going to rent the house out if I wouldn't have closed the deal in 4 weeks. They also fogot to give the key of the rear door to the surveyor when he came to do the home survey!!
The purchase of the house hasn't been an easy process with them putting me under pressure and the way they talked to me was unacceptable.
We closed the deal in 6 weeks and  I would never ever recommend that agency to anyone for letting/selling/purchasing. Very rude and not professional.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/4/2012 - Len v d Berg rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[My partner and I work for a large Corporate Organisation.
When we met almost 3 yrs ago I was renting a small 1 bedroom flat in Slough.
He was unemployed. Last year we managed to secure a position for him at the company where I work.
He moved in with me as an interim arrangement. My little flat is too small.

We decided to find a larger place closer to work, in Staines. 
We looked at a few usual websites and found a really nice place in Chertsey Lane. We arranged with an Agent to view the house after woork one evening in Feb, and the very next day paid the Holding Deposit. We liked the house. Its a small-ish 2 bedroom house with a nice dining room, lounge and small conservatory.

After paying the Holding Deposit, twe went back to do some measuring. The Landord took my partner up to the bedrooms to see what the sizes were. He was of Middle Eastern ethnicity, and of Muslim faith.
The Landlord asked my partner if my partner and I were &quot;planning on sleeping in 2 separate beds&quot;, upon which my partner replied that we share a bed as we are a couple.
This startled the landlord. 

When my partner mentiond this to me, I suspeced that this might be a problem. I emailed the Letting Agent and asked her to verify that our Orientation would not be a problem. In her replies she stated that the Landlord was totally OK with this. And I was still not convinced. The Landlord started to change the Contract, and my name on the contract was wrong. I sent the contract back twice to get it sorted over a period of 3 weeks. Every time the contract came back my name was wrong and there were changes made. 

The Landlord made some assumtions which he used to base the Reference Checks on, and subsequently, a week before the day we were suppose to move in, he withdrew the offer. We had alread paid the Security deposit of 1650, and upon the Landlords insistance another deposit of 2350 plus Admin fees and a Holding deposit of 500.
In total they took 4500. Our monthly rent was only agreed on 1100.
We did stipulate, that should the Landlord withdraw, we would be refunded in full. This was also agreed in writing by email. We suspected the Landlord did not openly want to reject us as tenants because we were a gay couple, as we would be protected under current legislation. But he made certain assumptions that gave him a reason to withdraw the contract, even though all our references and checks were passed.

So now we are stuck. We already gave notice in our current flat. We are looking out for a new place, but the Letting Agent is not forthcoming with our refund of 4500.
I have sent her an email asking when we can get this back so we can use it to secure another place to stay in.

On Friday 23 March  Tamsin at Townends told me my money would be paid into my bank account on Tue 27 March.
On Tue 27 March I checked and there was nothing. I called and spoke to the Lettings Manager, who promised me he would call Head Office and authorise the payment, and that it would be paid into my Bank Account on Fri 30 March.
On Fri 30 March I checked and there was nothing. I called Townends and the person answering told me that the Lettings Manager is now in a &quot;meeting&quot;, and I should call the Head Office accounts dept and talk to them.
A man in the Head Office initially said they received no authorisation to pay me, then afterwards stated the someone just handed him a piece of paper with the authorisation required to refund me. He promised that I will get my money paid into my bank account on Tuesday 03 April. I was really upset because I needed to pay a deposit on another property which we are signing a contract for.

This Agent was a bad mistake for us. Homophobic Landlords should be prosecuted. His ultimate excude was that he was advised by his lawyers to withdraw from the contract AFTER he made us pay 4000 deposit. And now we struggle to get it back.

My guess is that he was hoping we did not have that kind of money, which would have forced us to pull out. Sadly it backfired on him, and he had to pull out in the end.
And now we struggle to get the deposits back Townends.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/3/2012 - Jean Knapp rated Townends Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Oliver was very helpful during the buying process.

I received regular updates as to the progress of the sale and he supported the negotiation between myself and the vendors.

Once in the property, the after sales support was polite and friendly.

A good estate agents overall.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[13/3/2012 - Helen Mills rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Were not made aware of all of the fees. The fees at Townends I believe are one of the most expensive. I am a student and due to this they wanted me to pay an extra 50 on top of the 50 each (2 of us). There is also a fee called 'in and out' fee. This is a fee to check that the property has the same inventory in place at the beginning and at the end of a tenancy. Our property had no inventory that required counting and thought it a waste of paperwork and money (110). This was a total of 620 of fees before the deposit and 'holding fee'. Townends were also supposed to supply us with an 'Energy Performance Certificate' which would have let us know how energy efficient the property is. This is something that all landlords/agencies should provide. We did not know this at the time so now we are living in a flat which costs too much to heat and encourages damp and mould to appear causing us health problems! Not impressed!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/3/2012 - joodonnell rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have had my flat leased out through Townends for 7 years. On the plus side the flat has always been occupied, on the negative side they are terrible at communicating. I have had an issue with my recent tenants and have found it nearly impossible to get hold of anyone to discuss the issues and to arrange an inspection.  The inspection was finally arranged but getting in touch with anyone to find out the outcome of the inspection has been impossible.  I would not recommend Townends to my worst enemy.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[11/2/2012 - Lynne rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I am ashamed to confess my son used to work for this agency.  Despite this, I received rotten service too.  To be fair, the initial team setting up the let were good and the tenant they found was a dream.  An initial plumbing repair was charged at cost and I was issued with an invoice from the contractor for my records.

The trouble began last summer when the tenant reported the boiler and a bathroom light as not working.  Townends organised the repairs and charged me more than 900 for the work including the VAT.  Despite repeated attempts over the next six months, they refused to let me have the original invoices for the work.  Eventually, when I threatened further action, I was furnished with invoices from a company called Inex Property Solutions with an address in Chertsey also used by Townends.  I was told that should I in the future have any need for redress against the contractor, this would be done via them.

I suspect they have whacked a huge commission on the contractors work.  By mistake, they sent me a batch of original invoices which showed a large mark-up on check in and check out inventories.  If anyone wants to contact me to check if one of their invoices was included, happy to oblige.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/2/2012 - NeverAgain rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Desperate. So many issues with the Altitude 25 tower block. They have resolved noting. Be warned they have a preferred Electric provider of Southern who they will spend weeks failing to move the account. list of small issues never addressed. Showing your apartment when they thought no one was home.  Heating system is super modern but hasn't been maintained so is super useless. Flooding issues. Cannot get deliveries as no one can open the door for them. Water leaking all over the place. All known issues to Townends and they rent them anyway. I suppose the crowd trying to sell them are worse!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/2/2012 - PollyA rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I am paying for a fully managed service. My first tenants were wonderful and in two years had only one tiny issue which we sorted immediately. In the past year however my new tenants have had a steady stream of problems which have cost me a small fortune. Plumbers and electricians seem to have very high call out charges in Staines and even when they fail to find or fix a problem or worse still actually break more than they fix Townends have not once challenged either the tenants or the workmen and have just passed the exorbitant fees on to me. I thought I was paying for a value add service and that Townends would verify that issues or breakages were not due to tenants negligence and that workmen only charged for a job well done. I only wish I'd seen this website before I signed up with them. I was beginning to think all agents were the same but now I realise they are not. Time to change my agent.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[4/2/2012 - Matt rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Appaling - I mistakenly paid for  Townends to manage my property thinking it would make life easier how wrong.

A heater failed - townends engineer recommened they were removed and replaced as they were &quot;Obsolete&quot; - had my plumber go round and fix as parts were readily available.

They replaced a failed Shower pump - the &quot;plumber&quot; they sent couldnt join pipes, so a few weeks later the flat is flooded, there contractor returns to fix leak - blows immersion in the process - they return to replace immersion and manage to blow fuse and timer. 

Now the shower pump they fitted has failed as it was the wrong bore for a flat....

All the way through they've treated us as the ones casuing problems and taken the contractors side - I do beleive im teh customer and who is paying them for teh privelege of having my flat destroyed....<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[4/2/2012 - Croydon_Townends rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Another true story ...!

The heating has never worked in the 5 months I’ve lived in this flat (even though they are contractually obliged to provide it). As a cold snap has arrived throughout the UK I have had to resort to withholding rent. According to 'Croydon Guardian' the temperature in Croydon at present (4 Feb 2011) is -1.5c !!

Despite me complaining that the heating has never worked and i reported it a long time ago, I received a threatening letter today from Rebecca Grant (rent control manager) demanding payment or i will be charged interest and be given a bad reference for not paying rent!

I will leave you to think of words to describe these humans, as like the heating my voculabulary is failing ...<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/11/2011 - Nearly_Homeless rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[A disgrace.  Like many of the other comments on here, not only were Townends unprofessional and lacked communication skills, they too, almost left us homeless.

We viewed a property on the 2nd of the month and signed up on the spot on the condition that the moving date was the 5th of the following month.  We managed to reduce the ‘fee’ by about 100 but it was still 500 including credit reports at 50 each and the check in report.

On the 3rd we received confirmation that the landlord had accepted our offer and that the moving date was the 5th as agreed.  We completed the reference check information and handed in our notice at our existing flat.

On the 15th  we then received the tenancy agreement to sign.  It said that the moving date was the 13th of the following month.  We had it in writing from Townends that the 5th was agreed so we contacted them to correct this.  I spoke to the lady in HO who sent us the agreement and she said that she was given two separate dates and said it must have been a typo and asked us to contact the office we were dealing with.  We made numerous phone calls and sent numerous emails and were getting no response.  

Almost a week later (the 21st) we finally heard back from our contact at Townends – she said she had been on holiday and she advised that she would contact the landlord to see what was going on.  We still didn’t hear back that day.  On the 22nd we called back again as we hadn’t heard anything and were advised that while the tenancy agreement problem was just a typo initially, they have found that the current tenant needs a few extra days and our moving date will be the 9th.  Apparently this was OK to change the dates as they hadn’t received our references yet so they say until then they can change terms at anytime.  We had completed the reference information on the 3rd and I know that my employer wasn’t contacted until the 21st.  It was in no way our fault that these references weren’t completed by this time.

As we had to move on the 5th and couldn’t have the time off work on the 9th to do the move, as a sign of ‘goodwill’ they asked if they waived 300 of their fee could we move on the 9th, we said no, we couldn’t take time off and we had no where to put our belongings for the time in between - so they said they would ask the existing tenant the same.  We were told all of this is a huge coincidence and nothing to do with the date of the agreement being wrong.  They also said, they would never have a move in date on a Sunday (the 13th) which is why this was definitely a typo.

We already had a bad taste in our mouths and didn’t want to go through Townends any longer and despite having only a week and a half to find a new place we would rather not have any more dealings with Townends, as we just knew there was something fishy with them and the dates.  However, as they had our holding deposit we would lose 500 if we walked.  Thankfully, there could be no agreement on dates and we all agreed to cancel the agreement, we contacted head office to complain and we got back 400 of our 500 holding deposit.  100 taken off for references.

I did mention to the manager of the branch that I have read the reviews and wish I had read them BEFORE we contacted them, his response was: People only every write bad reviews, it’s not a reflection on us as a company.  I disagree.

As much as we weren’t too far out of pocket, we were still left with 1 and a half weeks to find &amp; sign up for a new property.  

Straight after we cancelled, I took a look at the same property online which I hadn’t done before (because they had contacted us rather than us seeing the property online originally)  -  it was still listed as ‘under offer’ and I saw that the date available was the 13th, Sunday the 13th, when  apparently, they don’t do Sundays for moving dates.  It had been the 13th all along and instead of losing us right from the start, they lied until we had no time to back out and were almost forced to go along with this.  

Fortunately I feel we had a lucky escape.  We then went to a smaller agent who treated us brilliantly, and charged a lot less.  Our property is also cheaper and a lot better and I’ve learned never to use Townends again. Moving is an emotional time for those involved and they have no remorse for putting people in horrid situations that are hard to get out of if there is potential for them to get a sale.  .<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/11/2011 - Nearly Homeless rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[A disgrace.  Like many of the other comments on here, not only were Townends unprofessional and lacked communication skills, they too, almost left us homeless.

We viewed a property on the 2nd of the month and signed up on the spot on the condition that the moving date was the 5th of the following month.  We managed to reduce the ‘fee’ by about 100 but it was still 500 including credit reports at 50 each and the check in report.

On the 3rd we received confirmation that the landlord had accepted our offer and that the moving date was the 5th as agreed.  We completed the reference check information and handed in our notice at our existing flat.

On the 15th  we then received the tenancy agreement to sign.  It said that the moving date was the 13th of the following month.  We had it in writing from Townends that the 5th was agreed so we contacted them to correct this.  I spoke to the lady in HO who sent us the agreement and she said that she was given two separate dates and said it must have been a typo and asked us to contact the office we were dealing with.  We made numerous phone calls and sent numerous emails and were getting no response.  

Almost a week later (the 21st) we finally heard back from our contact at Townends – she said she had been on holiday and she advised that she would contact the landlord to see what was going on.  We still didn’t hear back that day.  On the 22nd we called back again as we hadn’t heard anything and were advised that while the tenancy agreement problem was just a typo initially, they have found that the current tenant needs a few extra days and our moving date will be the 9th.  Apparently this was OK to change the dates as they hadn’t received our references yet so they say until then they can change terms at anytime.  We had completed the reference information on the 3rd and I know that my employer wasn’t contacted until the 21st.  It was in no way our fault that these references weren’t completed by this time.

As we had to move on the 5th and couldn’t have the time off work on the 9th to do the move, as a sign of ‘goodwill’ they asked if they waived 300 of their fee could we move on the 9th, we said no, we couldn’t take time off and we had no where to put our belongings for the time in between - so they said they would ask the existing tenant the same.  We were told all of this is a huge coincidence and nothing to do with the date of the agreement being wrong.  They also said, they would never have a move in date on a Sunday (the 13th) which is why this was definitely a typo.

We already had a bad taste in our mouths and didn’t want to go through Townends any longer and despite having only a week and a half to find a new place we would rather not have any more dealings with Townends, as we just knew there was something fishy with them and the dates.  However, as they had our holding deposit we would lose 500 if we walked.  Thankfully, there could be no agreement on dates and we all agreed to cancel the agreement, we contacted head office to complain and we got back 400 of our 500 holding deposit.  100 taken off for references.

I did mention to the manager of the branch that I have read the reviews and wish I had read them BEFORE we contacted them, his response was: People only every write bad reviews, it’s not a reflection on us as a company.  I disagree.

As much as we weren’t too far out of pocket, we were still left with 1 and a half weeks to find &amp; sign up for a new property.  

Straight after we cancelled, I took a look at the same property online which I hadn’t done before (because they had contacted us rather than us seeing the property online originally)  -  it was still listed as ‘under offer’ and I saw that the date available was the 13th, Sunday the 13th, when  apparently, they don’t do Sundays for moving dates.  It had been the 13th all along and instead of losing us right from the start, they lied until we had no time to back out and were almost forced to go along with this.  

Fortunately I feel we had a lucky escape.  We then went to a smaller agent who treated us brilliantly, and charged a lot less.  Our property is also cheaper and a lot better and I’ve learned never to use Townends again. Moving is an emotional time for those involved and they have no remorse for putting people in horrid situations that are hard to get out of if there is potential for them to get a sale.  .<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[28/11/2011 - Hayley rated Townends Estate Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends are in my opinion, just awful.
Helpful as ever when trying to find us somewhere to rent but after that they just didnt want to know.
For example, the light fitting in the bathroom which didnt work for 8 months (still broken upon vacating the premises), even though my flatmates partner is an electrian and gave the full diagnosis of what needed to be fixed with the light , this information was passed onto Townends but no, nothing. 
A washing machine broken for 6 weeks and when I called the maintenance department to (rightly) complain about the lack of urgency in getting it fixed, resulted in a full on arguement with the rudest person I think I have ever spoken to in my life. 
The intercom buzzer and phone that worked very intermitantly then stopped working altogether and when an electrician was sent by Townends to look at it told us, 'I don't know why they sent me, i've never dealt with intercoms befrore'. Again, still not working upon vacation.
Then when trying to find out information about getting the deposit back, acknowledged read receipts for emails sent to them by us but no responses. 
Definitely would never rent through them again, they do not make it a pleasant experience, if anything we dreaded something going wrong as we knew it wouldn't be resolved easily and we would have to face attitude from the Townends team. 
Stay away!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/11/2011 - pete rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[following my partners decision to vacate and not use Townsend services delays and  threats have continued for months without any return of deposit. my partner a doctor and former minister for medical research has been issued with onerous charges; the latest 150 for repairs to a toilet accompanied with a photograph (undated). fortunately having photographed around the flat prior to my partner leaving the premises i am now seeking advice from the police on townsends action. Action Fraud on 0300 1232040 were very helpful. 
its very frustrating these organisations continue to extort money from peope in this way i hope they are soon put out of business.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[31/10/2011 - Unhappy from Chiswick rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[It has taken 4 months to get a new tenant added to the lease of our property.  The person we were dealing with started out fine, but in the last few weeks became rude and threatening.  Probably because we felt we needed to contact her daily in a vein attempt to finally get things sorted out, given it had dragged on for 3 months already at this point!

She was extremely slow to respond to correspondence and calls, and has taken far too long to do something which in my opinion is the bread and butter of this company - a tenancy agreement!  We started the process of getting a new tenant addes to the lease on the 3rd of August, and only today, 31 October, has it been sorted!

Thankfully our case was taken on by someone else, and what this first person was unable to do in 4 months, Candice was able to sort out in half a day.

This is besides the fact that we had an awful experience when we first moved in, with Townends giving us and our Landlord different dates for moving in, among other things.  And then threatening to cancel the move if we didn't comply.  An obvious tactic to scare us into just complying since they had got themselves into a difficult position.  Since we had given notice on our existing place, we had no choice.

Do not use this estate agent, especially if you are a tenant - with the exception of one individual their customer service is the worst I have ever encountered.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[31/10/2011 - Eliza rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Wow. These guys really took the biscuit. I generally think estate agents get unfairly bad press but this is so deserved. After giving them strict instructions that I was the main point of contact (my mother unfortunately is experiencing memory problems) to act for my mother, it was most astonishing to find out that the property had been advertised online at a much lower value than the 3 others I approached had come in at and that there was an open viewing for a week's time. Considering I'd heard none of this and we weren't looking to move until the new year, this was all a bit of a shock. 

Even when I phoned to complain, no one seemed to want to take responsibility for this and they even started blaming each other. Great. A company that screws it team. And how dare they request 'we hope this doesn't impact our future relationship.' There is no future relationship. And yes, I will be contacting Ombudsman.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/10/2011 - poorme rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Strongly advise not handing over any money to these people. They've made my life a misery for months.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/10/2011 - Tanya rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[They completely ignored us for a month regarding a renewal and we spent hours trying to get in touch with them via email and phone. We even took time off of work to go into our local office - but they couldn't reach the Chertsey office either. They were rude from the start and just make really pathetic excuses/lies instead of properly dealing with our complaints. Now they want us to pay a 180 admin fee to them after we've spent ten times as much time on this as they have. Worst service I've ever dealt with.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/10/2011 - A Awni rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[This is by far the worst estate agents I have ever dealt with in the last ten years
It was a big mistake to use them, I've signed the tenancy agreement 3 weeks ago, and despite numerous phone calls/ emails I still haven't received my copy, the rent money was paid to them on time, yet had to chase them several times to get it transfered to my bank account, numerous fees deducted of course.
The letting staff are rude, arrugant &amp; very unhelpfull, I was trying to find any comlaint system they might have so I can use, couldn't even find a decent website with any information about this.
I will write to head office but doubt I will get anywhere.
Avoid at all costs, even if they tempt you with reduced fees, stay away is my honest advice.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/10/2011 - Sebastian rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The bad experience started with the fact that I've booked viewing appointment and travelled 300 miles from Scottish border only to find out that I won't be able to see the property as the tenant did not agree to the proposed viewing time. Since I had no other options, I had to sign the agreement despite the fact that I did not see the interior of the house. The check-in experience was very bad - the agency forgot to do the check-out so we had to wait for an hour to start the process plus the agent was very unpleasant and didn't even apologise. We were not given access to the shed and garage although this was not mentioned in the advertisement nor in the tenancy agreement plus the advert clearly showed these on pictures. The agency failed to resolve the issue and did not take responsibility for dishonest advertising. The only luxurious thing about Townends are the outrageous fees that are not reflected by the service at all.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/10/2011 - Croydon_Townends rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[A true story...!

My flat from Croydon Townends has huge windows and no netcurtain/curtain/blinds. I can’t change the fittings etc. so I used mark-free scotch tape and newspapers for privacy &amp; sleep (until they install blinds – I’ve been waiting 7 weeks).

Simon Butt from property management told me (in writing) to remove them today (due to breach of contract for ‘altering the window’) and threatened to send someone into my flat (with their management keys) to remove them (at my cost)!! I thought this can't be right ...

I notified his manager Luticha McNeal (head of property management at Townends) who also told me to remove them (in writing for other reasons). Also, she wrote I could instead ask permission for me to put curtains up (for 2 weeks until they install blinds) - is drilling curtain rails into the wall is less destructive &amp; temporary than mark-free tape and newspaper?

To top it off, they appear to have violated the Property Misdescriptions Act 1991 by falsely advertising a concierge - who of course is not present. Need i say more ..<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[5/10/2011 - Anonymous rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I gave them 1 star because there is no lower rating. Firstly, our property was not ready to be moved in to (damage inside and outside the property, some appliances left in lethal condition e.g. lawnmower tied together with duct tape that came apart during use), about 20 things were badly wrong. It is 3 months into our tenancy and they still have not fixed the issues. Keys missing for rooms/external doors, big drainage hole on the patio, a broken bed and wiring sticking out of walls were just a few issues worthy of note.

Dealing with the Maintenance Department is a nightmare. They never return calls (just yesterday I called them, and was told after a quick call to contractors they would get back to me; they have not) even if you leave a message with a person. They are incompetent (our contact said he would have a meeting with his manager which, it later transpired, never took place) and upon complaining they have treated us to apologies and excuses and claims that it is an &quot;isolated incident&quot;. I see from reviews on this website that it is not, as others seem to be having some of the same problems. Once they get your money, they do not care at all; the local branch manager told us she was washing her hands of us because we had signed the contract and couldn't speak to anyone face to face. 

Something others may also find interesting is that we have been told that it is not their company policy to actually check properties before tenants move in; you could get a property in any condition, you will not know with them. Our landlady has had massive problems with them and will not be using them again.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/9/2011 - Tee rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Email to Townends:

I am very angry about the unprofessional, disrepectful service I have received from your company and the amount of time I have had to put in to chase your employees.

During August, we were in email contact with your renewals team. Once I agreed on increased flat rent, communication stopped. The last email I received from our account manager was on August 18.

We then attempted to contact the renewals team by email many times, as well as by phone.  Despite calling nearly everyday and leaving many voicemail messages we were never able to get through. Finally, I received an email from another employee on September 18 says that she had been in training and would find out what was happening.  We never got a reply.

We continued to email and call unsuccessfully, and finally went into our local Townends office on September 9.  They were unable to get through the renewals team and said that they would have someone call us back (with a patronising smile and laugh, I might add).

We finally got through to the original renewals contact today, after nearly a month, and she said that she was waiting for our flatmate to get in touch.  This makes absolutely no sense as none of us have been able to reach anyone helpful. Additionally, in my emails I expicitly asked what was happening, what they needed from our side and how I could help push along the process. I was ignored.

Moreover, our landlord - your other client - was notified about the situation and is also very dissatisfied.  He has also attempted to chase your renewals team.

I'm still baffled at your audacity to charge us an administrative fee, particularly as your team said this was for &quot;the time it takes to do the paperwork&quot;! We have put much more time and effort into what should have been a simple renewal.

I have spent many frustrating hours calling and emailing your inadequate, excuse-ridden team. I have had to take time out of my work day to do YOUR job and have even had to visit your office during work hours.

I left many email and voicemail messages with my contact information and yet was never contacted.

This is absolutely ridiculous and I am quite livid. Your team needs to learn the basics of customer service and not force their customers to do their job for them.

I look forward to your reply.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/8/2011 - screwyouTownends rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[The Pre-Tenancy team in head office in Chertsey are, utterly utterly appalling. Lzzy, arrogant, contemptful and rude, they have made my own renting of a new property one of the most stressful and unpleasant expereinces imaginable. How something so benign and straightforward can be drawn out more painfully than a drunken dentist pulling teeth, is quite beyond me. I'm FURIOUS with them and am in the process of making a complaint to the Townends Managing Director - although God only knows what he will do about it... Avoid at ALL costs.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/8/2011 - verypleased rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[After reading some of these reviews i am quiet shocked! I have used Townends on 2 occasions in 2 areas. I have found them most helpful and very easy to deal with! There are other agents in this area that i would not tocuh with a barge pole, however i found Townends a breath of fresh air.
Yes their fees are high... but so are other agents. There is nothing forcing you to use Townends or any other agent infact, so why complain about fees. Dont like it - dont use them - its that simple! 

Quiet Simply - I have found townends great to deal with and i have recommended them to friends and family. i am looking forward to moving into my new flat in 2 weeks!<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/8/2011 - Danielle Eren rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[They are the worst agency I've ever had the displeasure of working with.  Even their head office are useless.
They sent us unamended and incorrect tenancy agreements - never bothered to check their work.  Sent wrong amounts of money to our accounts; invoiced us for wrong amounts - just the WORST!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/7/2011 - anon rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[6/7/2011 - Shama rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I am currently renting a property through letting agency Townends and have been living there since April 10 (Sunbury on Thames branch).

There has been a leak in my living room for the past 30 days (reported on the 6th June to the agent). The leak is so heavy it often seems that the water is pouring through the ceiling and on a couple of occasions the bucket containing the leak has overflowed resulting in a damp carpet while I have been at work during the day - the rainy weather of late has not helped this situation!

Although the agent/landlord/freeholder have had various conversations with me regarding repair - nothing has happened to indicate that they will be repairing it in the near future. The only response I repeatedly get back is that 'they are seeking feedback on the situation'. I am concerned that 1) the ceiling may collapse causing injury and 2) electrics  (there are spotlights on the ceiling) may be affected causing a fire. I have been informed this morning by a 'delightful' staff member at Townends that the leak would not considered a problem until it rained again!!

In the 14months I have been living in this property this is the second leak in that same area (the first in Oct 10 was apparently fixed). 

We have also had 2 bathroom leaks - again the first was apparently fixed but reoccured within 10 days. During both periods we were requested to not use the shower - the second time for 3 weeks - until the agency responded to our repeated (unanswered) calls to fix the problem. 

We currently also have a hazard in the kitchen. Floorboards had come up as a result of a leak May10 and had been causing me cuts and bruises when I walked in the kitchen - the agency had assessed this previously and deemed it safe and therefore did not repair it, since which time it had become worse.
Despite reminders they failed to take any action for months. Last week I got an email advising that the floorboards would be replaced Monday 4th and Tuesday 5th. I agreed to this considering that it would be completed by Weds 6th  when guests from the USA would be arriving to stay with their 21month old daughter for our wedding next week. The floor was removed on Monday but not replaced on Tuesday. This morning (Weds) after chasing them, we were informed that the floor would not be replaced until 11th July and until then the concrete floor would remain. This is clearly a hazard with a toddler in the house so I am going to ask my family to stay in a hotel for the week, even though I have been looking forward to spending time with them before the wedding. 

The flat is not habitable but we have had to stay there as we are getting married next week and couldn't deal with moving whilst organising and preparing for a wedding. This is supposed to be the happiest time in my life and the state of the place I am living in is not allowing that to happen. 

Any landlords looking for an agency should avoid Townends if they want their property to be taken care of properly. Any tenants looking for a property should avoid Townends if they want a competent agent that answers calls, deals with maintenance issues and provides a safe environment to live in.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/6/2011 - Mikka rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I rent a flat with Townends and it has been a dreadful experience.  We put an offer that was accepted and started the paper work. They had a month to complete all the checks, but did nothing!  We were supposed to move in on the 1st, but on the 28th I got a phone call that something wasn’t right, they needed more money from us and they couldn’t give us the keys. They were saying that somebody went for annual leave and there was no cover. Is that my problem?  I was furious! I had already given notice to my previous landlord and had nowhere to go. I do understand that they need to do their checks, but why is it done at the last moment?  I ended up in hotel and I had to store my things with the storage company. They let us in a few days later.

I thought that it was one of, because of careless employee, but at the end of the contract I got a letter with conditions of the renewal. In the letter the rent was still the same (no increase), so I was fine with it. After a week somebody called me to say that actually there was a little mistake in the letter as I should have my rent increased by 100 and if I don’t agree I will have to move out by the end of the month (in 3 weeks)!!!

This agency is a joke!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/4/2011 - 666 rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Horrendous experience. Was mis-sold services from the start. Was promised by the sales agent that 360 degree photos would appear on my property's listing, and that this differentiated Townends from the competition, hence boosting the chances of me selling the house. 
It turns out they no longer did this - which I only found out once I'd signed an exclusivity period with them. They managed to get 3 viewings in 3 months and these only happened when I called to complain we had no activity. The sales agents were like zombies when showing these people around, no sense of talking up a property. I complained to the boss that Townends were useless at selling and that they'd done nothing to earn any potential commission. Anyone can list a property on the internet and arrange meetings. So if Townends expect to get paid commission should I have sold my property, I fail to see how they would have earned it. Suffice to say, we have gone elsewhere. Do not use Townends, they are clueless and lazy.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/4/2011 - Lion1 rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[It is interesting to see that tenants do not think Townends do a good job for them, I can assure you as a landlord they are appalling too. Expensive contractors, inefficiencies, extreme rudeness, and costing us extra money through their own mistakes incurring charges that they then pass on to us!! We complained and complained but they hide behind their contract and will not take any responsibility. We are now moving our business elsewhere!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/4/2011 - Not a townsend customer rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Having rented in South West London for many years now, Townsend are the most ridiculous agents I have ever come across.

The properties are valued at between 1-200 over market value which seems crazy and the fees are astounding.

To rent a 1 bed flat at 1100 they propose the following fees:

110 - Move in (usually only pay move out)
100 - Reference fee (a lot higher than anywhere else)
360 - Admin fee, that is 40 above Foxtons!
500 - Holding deposit

To be fair to the people working there, they seemed nice and friendly but also appeared to be making up the fees as they go along. The most expensive letting agent in London, quite possibly!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[4/4/2011 - Danny rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Do the landlords know what a deterrent  Townend’s extortionate fees are to securing tenants?  Having found a suitable flat on Saturday, driving 1 hour to go to their office to sign up, I was presented with a list of previously unmentioned fees that stopped me proceeding. The staff ‘s reactions when challenged made it clear that they know the fees are ridiculous. Any prospective landlord’s or tenants, please go to one of the many fair agents available. Avoid Townend’s at all costs!!!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/3/2011 - harve rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[
Where do I start; they lied to us to get us to sign the tenancy. Once it was all agreed we found out that they hadn't actually asked the landlord to remove the bed from the spare room as we have a baby and I requested all more than one occation that it needed to be removed. the agent lied and said we never asked for this!! We were also told the flat was fully furnished. we kept requesting a list of what was in flat which we never got. we moved in to find that the kitchen had nothing in except a few dirty plates and cups. we have not left the tenancy early due to unforseen curcumstances and they are not interested in listening to anything we have to say we have to pay up which I agree too but some of the costs I dont!! They have been very rude and unprofessional. the landlord removed an item of the flat and never replaced it and they have furniture in there that has not fire safety labels but they don't seem to care. I am so angry that I am in this situation and cannot wait to be out of this agreement. 



Where do I start; they misinformed us to get us to sign the tenancy. Once it was all agreed we found out that they hadn't actually asked the landlord to remove the bed from the spare room as we have a baby and I requested all more than one occasion that it needed to be removed. The agent said we never asked for this!! We were also told the flat was fully furnished. We kept requesting a list of what was in flat which we never got. We moved in to find that the kitchen had nothing in except a few dirty plates and cups. We have not left the tenancy early due to unforseen circumstances and they are not interested in listening to anything we have to say we have to pay up which I agree too but some of the costs I don't!! They have been very rude and unprofessional. The landlord removed an item of the flat and never replaced it and they have furniture in there that has not fire safety labels but they don't seem to care. I am so angry that I am in this situation and cannot wait to be out of this agreement.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[15/3/2011 - Anurag rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Worst agent what I can only say, Big no to everyone who are even thinking of Townends. Too expensive for nothing.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[2/3/2011 - ICBT rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Horrible people, as soon as they get your money - they just don't care what happens next.
They like to say - "sorry, we are getting lots of incoming calls and very busy!" - which means - "we don't care of our clients".

They never negotiate on your behalf and are definitely not on the tenant's side! Keep off them!!!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[4/2/2011 - SGK rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Never deal with these bunch of unprofessional *******  
I was only trying to buy a house they were selling, and I had so much stress and hassle.  I can't imagine if I were to use them to rent/sell my property.  
Please never try to appoint them as your agent, you won't have anything but disappointment.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[19/1/2011 - dontusetownends rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[
In a word awful.  They told us lie after lie about the property, tried to bully me into handing over a<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/11/2010 - tenant611 rated Townends Estate Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have found Townends to be a mixture of, variously, overpriced (by some way), incompetent, unknowing and uncaring. They are courteous enough on the phone but they seem to have little clue about how things actually work. Avoid them.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/10/2010 - debs rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Townends are very good. They are well communicative, customer facing and understand customer's requirement.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/9/2010 - Rob rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We found our current property through this branch, and they have been unfailingly courteous and professional. We have had a great experience and I fully intend to use them again should I need property in West London.<br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[8/9/2010 - lelham97 rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[
Ms McNeal is unsuitable for the post as she just makes pathatic excuses when dealing with complaints



They just make pathatic excuses when dealing with complaints.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/7/2010 - rippedoff rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[We had been ringing Townends up on an almost weekly basis trying to get them to make repairs to the house and nothing was done about it. They came round and did an inspection half way through the tenancy and the damage was pointed out and noted.... Having moved out we have have had about <br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/7/2010 - KD rated Townends Estate Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[In 8 weeks on the market, they have been able to get me a grand total of 3 viewings. With every phone call that I made to them, either they were not able to answer, or the staff member I spoke to had already left. Often I would have to leave several messages before anyone bothers to get back in touch. When I told them just now that I wanted to take my house off the market, there was no civility, or questions why. The rude manager just said that I had to give them 2 weeks notice and then hung up. Charming they aint!<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[7/7/2010 - Hev rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[
This outft are a shower of s**t !   We rented a property from them just under 18 months ago, (after having sold my own flat throught them, amazingly very helpful then) and although the Branch are not half as bad as the Head Office, they are not a lot better.  To keep my experience as brief as possible, our landlord went missing, and was wanted by the police. We have had the police round 4 times and when he got in contact with Townend and told them he wanted his flat back, they failed to get an address or telephone number from him, so making it impossible for us to serve notice to him ! This is a breach of Section 48 of the 1987 Landlord & Tenants Act, anyway we wrote/went in and tried to get a release from the property as we had a new place to move into, no nothing, no help ! I looked at the address they said they had for him, well within a moment any idiot could tell you that BS is the code for Weston Super Mare and not Bristol !! They admitted they had no idea how to contact him ! After 6 weeks of trying to find him, and within my rights, I didn't pay the rent for June, he arrived last Friday evening with a weapon to attack us both, the neighbours called the police, needless to say we left on Sunday in a hurry, they have nearly<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/5/2010 - Eve rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Showed me a property with no floor and the assurance that would be going down any day in plenty of time for my moving date, a month away. Phoned them a week before to check everything was OK and still going ahead and was assured it was fine, 3 days later they phoned me back to say actually the floor wasn't down and it would be at least another 2 weeks by which point I was half packed with moving company and everything else in place ready for the move. It all went down hill after that with more problems that are too boring to into to. Suffice to say I wouldn't touch this lot again with a barge pole.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/12/2009 - exposingthetruthaboutchertsey rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[
Expensive, rude, unprofessional, poorly treated staff and an extremely arrogant board of directors. This is a message for Karl Le Brasse, Caroline Kavanagh and those in charge of property management.  Your company needs a LOT of work before it can be considered 'Reputable'. Failing to return calls to disgruntled clients and charging outrageous fees wherever possible is not the hallmark of a reputable firm. 

I'm taking my business elsewhere. I'd advise you to get things in shape before more people do the same.

NB: Telling me 'You are welcome to sue us' was not the most intelligent way to try and convince my you valued my custom.



Expensive, rude, unprofessional, poorly treated staff and an extremely arrogant. Townends Group needs a lot of work before it can be considered 'Reputable'. Failing to return calls to disgruntled clients and charging outrageous fees wherever possible is not the hallmark of a reputable firm. 

I'm taking my business elsewhere. I'd advise them to get things in shape before more people do the same.

NB: Telling me 'You are welcome to sue us' was not the most intelligent way to try and convince my custom.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[22/11/2009 - anonymous rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[If you rent through them, a few commendations:

(1) Ask for the name and address, if not provided, of the landlord while you are still renting the property. They are legally required to provide this information.

(2) Try to avoid signing an initial inventory and look carefully at the final inventory before signing it. This is to avoid deductions from your deposit for damage that was already present when entering the property.

(3) Find out which deposit protection service is protecting your deposit.

(4) Ask about all possible fees, such as for the final inventory and changing contact details on the contract.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/10/2009 - chris rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Unhelpful, rude, overpriced.. and I was lied to about work that would be done. Treated me the same appaling way agencies treat student tennants. Much happier now I can go straight to my landlord for any issues.<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/12/2008 - naughtybells rated Townends Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[I have dealt with Townends for three years in a row now renting as a tenant. They are always very helpful and everything has always gone through very smoothly. I would definitely recommend using them. <br />This person would use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[3/10/2008 - Al_CR0 rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Had to deal with Townends Croydon.

What a bunch of ********!!

Very unprofessional and rude. They charge for almost anything you could imagine and when you need them they simply do not care.

Never again<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[10/5/2008 - Gettinglikemymother rated Townends Estate Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[Among other things too tedious to mention, the negotiator made a habit of trying to bully me over the phone, including trying to bully and frighten me into accepting a totally unjustified reduction just before exchange. This was Townends Putney - other branches may be better, but I don't intend to find out.   
<br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[26/10/2007 - Pafford rated Townends Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[What an appalling bunch. Townends showed me a flat in the middle of being renovated, but when I got there it was in a terible mess - dirty and with work half completed. 

They want bundles of money for ever simple action they carry out. For example, because I wanted to change my check out date as I would be abroad they wanted <br />This person would not use Townends Estate Agents again.]]></description></item><item>
		<title><![CDATA[9/4/2006 - dokwp rated Townends Estate Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/townends-group/</link>
		<description><![CDATA[They helped me to fid a nice flat but after I decided to live there, their helpfulness disappeared. They checked all my references twice - sure there is no need to do that!

I told them I was getting married and my wife would move in with me a couple of months later. They said it's not a problem. Then they wanted another <br />This person would not use Townends Estate Agents again.]]></description></item>
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