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		<title>AllAgents - Reviews of  spicer-mccoll</title> 
        <link>http://www.allagents.co.uk/rss/Spicer McColl</link> 
        <description>Our approach to selling properties is unique and our staff are all trained to ensure that you get the best possible price for your home.</description><item>
		<title><![CDATA[24/4/2012 - Denise rated Spicer McColl 1 star]]></title>
		<link>http://www.allagents.co.uk/spicer-mccoll/</link>
		<description><![CDATA[We put our property on the market, with Spicer Mcoll on the 4th of April 2011,with the  Benfleet branch. We have never met such a bunch of unprofessional people.We signed an agreement for 16 weeks, and were told we would have a fee of £180 to pay if we broke the 16 week agreement, after a totally disgusting service all round, having  a buyer and then being told  by ANOTHER estate agent that our buyers had decided to buy another property, we told Spicer Mcoll  on the 31st of October to remove our property from the market. Some weeks later, we had an invoice from Spicer Mcoll come through the post requesting their fee of £180. After contacting the Benfleet branch and disputing this fee as we had clearly not broken our 16 week agreement, we were then told the fee was payable if we withdrew  our property from the market at any time with them. We have been pushed from pillar to post by Spicer Mcoll  around internal departments regarding this dispute, and finally it now looks like a court case is pending.Bring it on Spicer Mcoll, im sure the publicity you will receive will be bad publicity, and if it saves at least one more family from falling for your LIES it will be worth it.<br />This person would not use Spicer McColl again.]]></description></item><item>
		<title><![CDATA[14/12/2011 - Premium price, unprofessional service rated Spicer McColl 1 star]]></title>
		<link>http://www.allagents.co.uk/spicer-mccoll/</link>
		<description><![CDATA[Could not tell the same version of the same sequence of events twice. Then said it was my wife who was making &quot;untrue&quot; comments. 

Tried scaremongering tactics on my wife in an attempt to complete a sale we were not happy with. 

Also tried bluffing us into agreeing the sale by making factually incorrect comments about finances. Sadly for them and lucky for us we are both qualified accountants and saw straight through this nonsense.

They were repeatedly asked not to speak to my wife, but me (After my wife got fed up of dealing with them), consistently ignored this request. 

Other than the initial valuation process which was very good, we have no further positives.

We served notice, but was never asked why we were not happy, clearly do not care. The overall rating given on this site pretty much says it all. Wish we had found it before we signed up.<br />This person would not use Spicer McColl again.]]></description></item><item>
		<title><![CDATA[22/11/2011 - Dissatisfied rated Spicer McColl 1 star]]></title>
		<link>http://www.allagents.co.uk/spicer-mccoll/</link>
		<description><![CDATA[Terrible customer service. They never inform you of anything, they don't do their job. We had to arrange everything ourselves. They couldn't even manage to make the necessary calls. The only time they worked was when we stood by their side and requested to do this and that. 
I am appaled to see this kind of service. I have never ever had worse service provided to me. After reading reviews I see that this behavior is in all brances not just this one. Do they only emply incommpetent people?<br />This person would not use Spicer McColl again.]]></description></item><item>
		<title><![CDATA[4/8/2011 - Sarah rated Spicer McColl 2 stars]]></title>
		<link>http://www.allagents.co.uk/spicer-mccoll/</link>
		<description><![CDATA[Very professional and pleasant valuation, but we chose not to use them in favour of another local estate agent.  Since that time they have left message after message on my answer phones, requesting call backs, plus I received two email surveys from them.  The sale on my property is now fully completed, and yet the calls keep coming.

Really I can't help but think that this is where their resources are directed - ie to generate new business, rather than to sell property.<br />This person would not use Spicer McColl again.]]></description></item><item>
		<title><![CDATA[7/7/2011 - nastycop rated Spicer McColl 1 star]]></title>
		<link>http://www.allagents.co.uk/spicer-mccoll/</link>
		<description><![CDATA[
I have never come across such a bunch of dishonest individuals in my life. Gary Searle the manager at the Braintree branch lied to me again and again. I think these guys lie so much they don't know what is a lie and what is not.

I am reporting them to the OFT as they do not follow correct legal procedures and would never use them to sell a property. This industry maybe just attracts them.


I have never come across such a bunch of dishonest individuals in my life. the manager at the Braintree branch lied to me again and again. I think these guys lie so much they don't know what is a lie and what is not.

I am reporting them to the OFT as they do not follow correct legal procedures and would never use them to sell a property. This industry maybe just attracts them.<br />This person would not use Spicer McColl again.]]></description></item><item>
		<title><![CDATA[2/6/2011 - Lynn rated Spicer McColl 5 stars]]></title>
		<link>http://www.allagents.co.uk/spicer-mccoll/</link>
		<description><![CDATA[Highly recommended.  Couldn't fault Gero or his staff for their professional approach.  Always helpful, returned calls and kept me fully informed.  Plenty of interest and viewings, which they did mainly while I was out at work. Sensible and honest negotiating.  Totally trustworthy and would definitely recommend this branch to anyone.  So glad that I went with my instinct and chose the agent I thought I'd be able to trust and work best with.<br />This person would use Spicer McColl again.]]></description></item><item>
		<title><![CDATA[4/4/2011 - Ducatiman rated Spicer McColl 1 star]]></title>
		<link>http://www.allagents.co.uk/spicer-mccoll/</link>
		<description><![CDATA[Recently "tried" to sell a property through them. Told they had sold it within 15 minutes of giving to them!!. Signed paperwork and then the "buyer" pulled out (miraculously). Then waited weeks nothing! Put on with another agent and they sold within a short period. Spicer now charged us for advertising, etc. We are not happy and feel we were misled. Please do not use this branch as they cannot be trusted. Just when we thought Estate Agents are getting better this proves that some (not all) are still untrustworthy. Not a good experience with this company. I hope there are some more trustworthy branches in the group because if this is done across the company it won't take long for the public to realise!<br />This person would not use Spicer McColl again.]]></description></item><item>
		<title><![CDATA[24/11/2010 - Michelle rated Spicer McColl 1 star]]></title>
		<link>http://www.allagents.co.uk/spicer-mccoll/</link>
		<description><![CDATA[ 
Awful service - staff appear very friendly to start with, and say what you want to hear, but don't actually do what they promise. Things got so bad that our buyer had to contact us directly, and we are now sorting out the rest of the sale ourselves.
On several occasions we were actually lied to by the Branch Manager, and their staff complained about us to our buyer! 
Our buyer was also told that we were indifferent about the sale going ahead, even though we had already found a house we had an offer accepted on with Spicers sister company, Haart.
The sale almost fell through because of the involvement of the staff at Spicer. 'Negotiations' lasted over two months using them - however, within two days of being in contact with the buyer ourselves we had agreed a provisional completion date.
We had a meeting with the Branch Manager to attempt to resolve the issue, but he was rude and aggressive - at one point shouting whilst pointing his finger in my face! He was unbelievably unprofessional and wouldn't acknowledge there had a been a lack of service.
We have written a letter of complaint to the Regional Director, although if the Spicer staff we have encountered so far are anything to go by we probably wont get an adequate response. They are registered with The Property Ombudsman though so at least there is another route to take.
PLEASE DON'T USE SPICER MCCOLL. It's not worth it.


 
Awful service - staff appear very friendly to start with, and say what you want to hear, but don't actually do what they promise. Things got so bad that our buyer had to contact us directly, and we are now sorting out the rest of the sale ourselves.

Our buyer was also told that we were indifferent about the sale going ahead, even though we had already found a house we had an offer accepted on with Spicers sister company, Haart. The sale almost fell through because of the involvement of the staff at Spicer. 'Negotiations' lasted over two months using them - however, within two days of being in contact with the buyer ourselves we had agreed a provisional completion date.

We had a meeting with the Branch Manager to attempt to resolve the issue, but he was rude and aggressive - at one point shouting whilst pointing his finger in my face! He was unbelievably unprofessional and wouldn't acknowledge there had a been a lack of service.

We have written a letter of complaint to the Regional Director, although if the Spicer staff we have encountered so far are anything to go by we probably won't get an adequate response. They are registered with The Property Ombudsman though so at least there is another route to take.

Please don't use Spicer McColl. It's not worth it.<br />This person would not use Spicer McColl again.]]></description></item><item>
		<title><![CDATA[26/10/2010 - keith rated Spicer McColl 1 star]]></title>
		<link>http://www.allagents.co.uk/spicer-mccoll/</link>
		<description><![CDATA[Appaling. Staff at the Ipswich branch seem determined to live up to all the "bad estate agent" cliches.

They never return calls. By this I mean NEVER. Phones in their office are incoming calls only.

They make no effort to keep up to date with the sales process. They won't contact the buyer, or the other professionals invlolved (surveyors solicitors etc). Use Spicer Mccoll to sell your house and you can wave goodbye to all your free time because you will be looking after the sales progression yourself.

They will miss represent their fees at the sign up claiming to charge a commision of the sale price, but then after twisting your arm to accept a lower offer, mysteriously their percentage commision transforms into a fixed fee.

Avoid at all costs, an absolute shower.<br />This person would not use Spicer McColl again.]]></description></item><item>
		<title><![CDATA[14/7/2010 - lee1000rr rated Spicer McColl 1 star]]></title>
		<link>http://www.allagents.co.uk/spicer-mccoll/</link>
		<description><![CDATA[Terrible customer service at the Braintree & Colchester branch. Yes the staff are friendly but they never return a call always in another call or in a meeting or out of the office. Have had 2 mortgage brokers and estate agents with them in approx 7 months total with no notification that anyone was or would be leaving... Surely all of the staff leaving speaks for itself!! Seems as though you get lots of help finding a propery but once you have found one and they have taken your cash thats it your on your own!! To date we have done all of the chasing up and it is proving to be very hard work and very tiring to to get anywherel with them. I would never use them again nor would I recommend anyone to use them unless you like a lot of stress especially for a no chain purchase!<br />This person would not use Spicer McColl again.]]></description></item><item>
		<title><![CDATA[28/4/2010 - TINKERBOO rated Spicer McColl 5 stars]]></title>
		<link>http://www.allagents.co.uk/spicer-mccoll/</link>
		<description><![CDATA[Brilliant service and I shall be using this branch again to sell my property in braintree<br />This person would use Spicer McColl again.]]></description></item><item>
		<title><![CDATA[27/3/2009 - Tom S rated Spicer McColl 1 star]]></title>
		<link>http://www.allagents.co.uk/spicer-mccoll/</link>
		<description><![CDATA[Terrible customer service at the Colchester branch. Friendly staff, but they never return a call and you will have to do all the leg-work. Utterly depressing and distressing experience. Would never use them again nor would I recommend anyone to use them....unless they want to be kept in the dark and waste 16 weeks of their precious selling time before they can sign up with a different estate agent.<br />This person would not use Spicer McColl again.]]></description></item><item>
		<title><![CDATA[25/3/2009 - Egbert rated Spicer McColl 1 star]]></title>
		<link>http://www.allagents.co.uk/spicer-mccoll/</link>
		<description><![CDATA[Office manager has never returned 3 messages I have left for him more than 3 weeks ago. I have to chase them up all the time. No feedback after the 2 viewings they have found for me in 5 weeks. Was lied to about customers dying to view my property from London...they have vanished. Was not told about 16 week contract or that VAT was on top of <br />This person would not use Spicer McColl again.]]></description></item>
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