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		<title>AllAgents - Reviews of  solitaire-property-management-ltd</title> 
        <link>http://www.allagents.co.uk/rss/Solitaire Property Management Ltd</link> 
        <description></description><item>
		<title><![CDATA[19/12/2011 - Taken For A Ride rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Peveral OM manage my flat. 12 months ago I reported noises in the communal loft area, as did other residents. Several phone calls, and about 8 months later, they finally sent someone out to get rid of the rats. A few weeks later we started getting electric shocks from all the sockets / appliances. I called an electrician out who discovered (and took photos of) chewed cables in the loft., So..... I wrote to Peveral to say that I thought they should replace the chewed cables, given that they were caused by rats which were not dealt with for 8 months after first reporting them. They sent out their own contractor (electrician) who went into the loft, said he couldn't see anything, and left!!!!! I then sent photos of the cables, and an email saying that had the cables been properly sealed in the first place then the rats wouldn't have been able to get to them, and asking for another electirican to be sent out to do the job properly. No reply. Another email sent. No reply. 4 weeks later.... no reply. BUT I have just had an 'end of year adjustment' statement telling me that I owe them over £50!!!!  WHO CAN I CONTACT?? Is there an Ombudsman? I have sent copies of all the emails to BBC Watchdog......<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[21/7/2011 - MS rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[What a shower,

They carry out the bare minimum of work, at the lowest possible quality, and get away with doing almost nothing. When challenged, they are evasive. They threaten court action when they are clearly in the wrong. Based on my experience with Solitaire I will NEVER, EVER live in a property that uses any management company. Once bitten,twice shy, they are an absolute disgrace and I would recommend any potential customer to run a mile as soon as their name is mentioned.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[19/6/2011 - I don't play by Solitaire's rules. rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[For the past 6 years Solitaire, now Pev OM have been trying to threaten money out of me for sub letting my flat, stating it is against the terms of my lease without permission and a fee.

I HAVE READ MY LEASE THREE TIMES TODAY AND NOWHERE DOES IT STATE I NEED PERMISSION.

They are jumping on the bandwagon of buy-to-lets to make money, knowing the property would be rented, it's that simple.

Terrible, terrible company, do not deserve one star!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[14/4/2011 - Steve rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[12/3/2011 - Fairplayer rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Sometimes I get a letter from Peverel, sometimes from Om - always with a request for money.  The latest one for £354 as a sub-letting fee with the threat of court proceedings and of informing my mortgage provider (buy to let mortgage so they already know) should I not pay within 21 days. How can they justify £354 ... for what? 

A previous request was for £150 debt collection which became a debt because I had not received any previous correspondence.

This company evokes so much justsifiable rage yet states on their website that their principles and values are around respect, integrity, dedication and efficiency - the initials of which are a mnemonic of RIDE which is precisely what I feel taken for.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[7/3/2011 - Carol rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I have not known this company to be even acceptable in their service delivery in 5 years.  Two years on we still await final fire damage repairs to our bin store.  It took a year to get new wheelie bins.  I can't even get them to respond to my request to send me details so that I can pay my service charge so what hope is there??  They ignore all correspondence by whatever means and emailing PA to MD has also not responded.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[15/12/2010 - Cathy rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Problem with leaking roof, 18 months to resolve. I lost a good tenant over it. I have had a sucessful outcome, roof fixed and I have obtained compensation for loss of rent. I have contact details if anyone needs them.<br />This person would use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[16/11/2010 - Jenny rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[It's a shame I had to give them one star, it's a lot more than they deserve!! Solitaire sent our bills to our neighbours and despite being told on a number of occasions failed to update their records. 8 month later we find out and try to rectify this which took a further 4 months! During which the work we have been billed for has not been done! We then receive a bill with a late payment charge added and threats to take us to court. We begin contesting the charges given no work has been done and within 6 weeks they take us to a debt collectors who then add nearly <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[7/11/2010 - Laura rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I am suffering with huge bills (some for periods where I wasnt in the property which I am now apparently liable for even though the property was not let at the time because I was the first one to move in). Also they are not responding to emails or phone calls. I have now instructed solicitors, which no doubt I will end up paying for.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[22/10/2010 - unhappy Ebbsfleet rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I bought my property near Ebbsfleet from Countryside in 2008 who instructed Solitaire as the management company. I had already heard of some horror stories relating to the company from a friend living in Greenhithe however i thought how bad could they possibly be on a new build home that requires little maintenance in the short term.

How wrong could i have been after being charged £450 for six months and therefore £900 over the year i was bemused to open a bill recieved in September 2010 for over £700 for 6 months service charges in advance, this is a 56% increase from the prior year in the same period! amazing considering the work they actually do is pretty shoddy and in most cases takes a long while to resolve!rnrnI have now since the start of September been continously asking Solitaire through email and phone conversations for invoices and a financial breakdown of how they can warrant potentially charging a 2 bedroom flat (block of 10) over £1400 for a years service charges. rnrnThe responses i have received have not answered any of my queries and have not provided me with any new information. As a result i have sent a formal leeter to the property manager to see if i actually get a response this time!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[14/10/2010 - Emma361 rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I have never come across such an awful company. Today I have received a letter of notice before legal proceedings from them, even though I have set up a direct debit with them. I am now going down the official complaint route with them although I know it will do no good.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[11/10/2010 - nicky rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Terrible service and over charges which after 2 years I am still waiting for a refund for.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[9/10/2010 - Angry rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[High charges for ground maintenance. We have a strip of grass and shrubs measuring 2m x 50m. According to Solitaire this costs over £1,000 pa to maintain.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[30/9/2010 - posie rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I have never known such an awful  company!!!!!!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[8/9/2010 - C rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Absolutely shocking.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[7/9/2010 - wehaverights rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[They are useless. We took them to the LVT and they have ignored the LVT recommendations to drop their preposterous charges. We have been trying to get rid of them to no avail... Unfortunately it seems that legally they can charge whatever the hell they want and the "justice" legal system sees no issues about that. They are a bunch of crooks and the government needs to interfere and put sanctions in place. If you know of a solicitor who has been successful against them then I would appreciate their Tel No as I need them now! Thanks<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[3/9/2010 - Gareth rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[The worst company I have ever dealt with. I you have an option, never, ever deal with them, buy a different property. The absolute pits!!!!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[3/9/2010 - Helen rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I have been battling with Solitaire for the past 11 years to gwet them to provide a decent service without success. I have a meeting with them next week so I am still trying. The areas they are supposed to maintain are an eyesore, they do next to nothing. I would never buy another house that requires a property management company again !!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[1/9/2010 - Unhappy Customer rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[If you are buying a property which is managed by Solitaire then be on your guard. They charge huge maintenance fees yet nothing ever seems to get done. They increase fees without any prior warning and if you're expecting them to return your phone calls or answer your queries then forget it. Absolutely rubbish.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[29/8/2010 - Hannah rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Escalating costs without reason, contractors e.g. landscapers not supervised with resultant poor work, threats of legal action if challenged, what more can I say? I've never experienced such poor service from a company.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[28/8/2010 - Tiger rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Peverel, owned by Solitaire are the pits, mis managing, overcharging, not responding to complaints (always an answer for everything that is said agaist them).<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[27/8/2010 - Tony rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[20/8/2010 - Robert rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Two months to provide a completion report so we can kick their sorry @rse to the curb but can they?? No. They are useless. How hard is it to apportion an account given its an account they already have!

Stay as far away from them that you can. If you are looking to buy and they manage, walk away, its the best thing you can do for yourself.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[13/8/2010 - maf rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I concur with all that has been posted, Iwould like to hear from anyone living in Rocheforte House Rochford Essex with a view of replacing Solitaire.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[28/7/2010 - anne b rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Keep well away - if you want to know how bad this group are check out the website www.thetruthaboutsolitaire.co.uk and see how many people - myself included - have resorted to this website for help because OM/Solitaire couldn't be bothered.  If it wasnt for TTAS I dont know what I would have done.  Read it anyone wiht any sense should avoid Solitaire/OM Peverel and all the other companies in the group - I wouldnt let them look after rabbits mating!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[28/6/2010 - Clem rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Finally, so that I know myself and a few other fellow owners/landlords are not alone.  Is there no regulatory body (like ABTA) that we can appeal to and finally get some justice and serious refunds from them?<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[16/6/2010 - frustrated rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[They are appauling. They just about manage to keep basic functions ticking over. Anything untoward that needs attention is left until the tennants give up the fight<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[4/6/2010 - midas rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[What can I say, I hate Solitaire with a passion. If I'd have known they were the property managers when I bought my flat I would never have bought it. My bills have gone up and up over the last 3 years since I bought my property and the latest bill is 20% higher on 2009 and they cannot justify this increase. Their "services" are shocking for what we pay and they are so difficult to reach to get answers. When you do get someone they just fob you off. Our residents association are in the process of getting rid of Solitaire and changing property management but unfortunately it is an incredibly long drawn out process. I cannot wait until the process is complete, it cannot come quick enough!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[13/5/2010 - Weary rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Its taken a month to get the landing lights to work yet they don't seem to understand that if someone fell in the dark they'd be responsible.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[10/5/2010 - Natty rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I have been in the service industry for around 18 years & now have my own business, I would never dream of treating one of my customers the way Solitaire have treated myself & my husband over the last 5 or more years.  The phone manner & attitude that is put across when you do get throught to them, after 10 mins of holding, is very rude. I find that most of the staff I have spoken to in the past are rude, unhelpful & if you do have a problem, you are passed around from person to person, I once spoke to 8 different people in one call.  I would never advice anyone to go via Solitaire. 
Totally un-polite, un-friendly.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[29/4/2010 - Lala rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[They are the perfect poor excuse for a management company if one should be allowed at all? Liaison with their customer service feels like being in horrendous traffic on M25.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[16/4/2010 - pi**ed rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Inept, incompetent. someone please give me a better alternative.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[10/4/2010 - BHAFC1412 rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I am a tenant who is currently sub letting his apartment. Whilst I was living there the owner of the block changed the management from a local company (who did a very professional job) to Solitaire - a decision in which the tenants obviously have no say and one which I assume was made by the owner because Solitaire offered a lower charge. The property is in Hove and Solitaire are based in Southampton which clearly does not help. I agree with all the comments made. Solitaire are a completely inept organisation. I currently live in New York and they have a system called "311" where tenants can anonymously report a problem to the State of New York about  a management company - if they receive enough calls about a particular company they will instigate legal proceedings at once. This system ensures that problems are dealt with and these companies are kept on their toes. It's a pity that such a system does not exist in the UK.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[30/3/2010 - landlord rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Extremely un-professional and incompetent company. <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[17/3/2010 - Ihatesolitarewithapassion rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Do they call themselves Solitare because you have to be patient with them? That does not work, they are utterly useless, charge me a kings ramsome for a totally usatisfactory service, I'm in the process of getting them booted of my lease hold property, not 1 perpon in my block has 1 nice thing to say about them! Good riddence!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[17/3/2010 - mad rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I have not the time to list all of the things that Solitaire have not done over the past ten years and have been told by an estate agent that I will not be able to sell my flat because of them.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[15/3/2010 - Seriosly Annoyed rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[They are a joke. They are incompetant, incapable and seem to be a front for an extortion racket judging by the fees charged for the 'service' they dont provide! Still waiting for a response to a complaint on overcharging back in May 2009.... <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[11/3/2010 - bentley rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[
GO TO THE LVT GO TO THE LVT GO TO THE LVT
<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[10/3/2010 - disgruntled freeholder rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[My house is freehold but they still charge me a &quot;service charge&quot; for the &quot;management&quot; of the road my house is on. And when I need to change my mortgage they have the cheek to demand £150 purely because they can.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[9/3/2010 - Becca rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Just appalling. I can only echo what other people have said about the company: impossible to get hold of, emails go unanswered, grounds and properties deteriorating. 

I'd urge you all to write your local MP and ask them to take up the case to hassle Solitaire on your behalf. After having them manage the apartment block I live in, I'm off to write my letter now. <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[9/3/2010 - bushbrother rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Worst company ever, been with them "managing" my flat for 2 years now, prices have gone up 9% every year, nothing is ever done to solve any problem pro-actively, crazy charges and a scandalous insurance premium through brokers that they own!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[8/3/2010 - syl rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Just signed a new 6 month lease. I really wish I hadn't. I have only been in the apt 6 months and within 2 weeks Solitaire took over. The grounds were lovely when I moved in but now they are looking neglected. Security locks are broken, gutterings hanging off due to the snow. No emails are answered and you cannot get anyone to pick up a phone. My estate agent is lovely but even they cannot help.

If nothing is done, I will move but after spending money to move once, I do not wish to do it again after such a short time. These people are so useless.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[5/3/2010 - Kevin rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[
Solitaire Property Management are a bunch of retards stealing money and do lots of creative accounting with their year end figures. They take yearly service charges and don't offer anything for it!....Not even a decent customer service!



Solitaire Property Management take yearly service charges and don't offer anything for it!....Not even a decent customer service!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[24/2/2010 - Mrs Annoyed rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Solitaire are the worst ever!!!! They don't reply to emails or phone calls, customer service is a nightmare. The apartment I live at, have pests every where, the apartments have not been maintained. But still I pay my service charges, but where is the money going? It's been a whole year and the broken tiles have not been replaced at the entrance. Lifts are always broken and the gym need cleaning. Worse property agent ever!!!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[22/2/2010 - KevPrior rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[22/2/2010 - Stanr rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[21/2/2010 - Barry rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Hi People, I see we have many unhappy people here, some have been with Solitaire a long time.  I have been with them for a year and I have been pushed to my limits.  If you are on Facebook, join the Group "TheTruthAboutSolitaire and Peverel Property Management - The Official Group" lets chat and try and stop this money making company from taking our money for services that they can't show or prove.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[9/2/2010 - Anonymous rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I am absolutly disgusted by Solitaire and their customer service skills! I have been trying to contact them for two days now by phone and email and as of yet I have still not spoken to anyone!! Meanwhile we still have to pay service charges even though we have broken fence panels backing onto our communual garden and poor paintwork, carpets etc in communal hallways. This company does not even deserve one star... disgracefull!!! <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[19/1/2010 - Sad and Disappointed rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I am a first time buyer about to exchange contracts on a freehold house. I should be excited but instead I am terrified, I have just been reading about Solitaire ...

My house has a maintainable payment to Solitaire for a small communal garden. I tried to phone them yesterday to clarify a breakdown of what I would get for the £1,000 per year and it took me five attempts before i got to speak to someone and then they refused to answer my questions telling me to direct it through my solicitor for which they would charge!! They were patronising and unhelpful.

I guess I can count my blessings and thank everyone for their feedback, I think I am going to have to pull out of my purchase? :(

Wish you all luck and hope that you can stop these evil people trading.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[9/1/2010 - tris rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Just got 1st bill...Back dated and brought forward and present.... ghosts that rob. No work done.... ever.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[6/1/2010 - Sickofem rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Why can i not leave zero stars? Solitaire does not deserve 1 star.

18 years of useless company robbing me of hard earned cash and are still too scared to speak to clients in person. I wonder why!

Disgracefull company and should be ashamed of themselves.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[29/12/2009 - tr777 rated Solitaire Property Management Ltd 2 stars]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I spoke with the manager of my property and was happy to find it was not a heartless comittee or something when she rang me to apologise for poor services in waste management, and the use of CCTV to intimidate residents when the problem is the bins keep overfilling after the council workers leave them if there is even one bin-bag on the floor of the full bins. She said she didnt mean for the CCTV to go above my window and it would be removed. It still hasnt been removed, and the bins are in a mess again anyway (since before I went away for Christmas a week ago). There is also a massive hole in the cieling outdide my door after a water leak due to poor construction in the first place (noisy sewage pipes too). I think the phonecall was sincire. Ultimately I blame the council waste management policies (£200 bin cleanup charge apparantly), the order of the day in construction standards (cowboy builders who disappear), and the inability of Solitaire to appreciate the task at hand. If they cant do the job properly for the price they really should step aside. If they raise the bill I will ask for a full inventory of costs and the fact will be it is all a giant rip-off thanks to our system of profit. Maybe people need to set up management of our own lives so we arent at the mercy of council pirates and inadequate Soliaires.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[22/12/2009 - Albi rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Solitaire do very little on my estate. I pay so so much for very little the cleaning of the hallways is very minimal .The landscape fee is a joke the car park white lines have dissapeared.

This company is no more than daylight robbery.
 
I am not alone to complain about Solitaire.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[26/11/2009 - Fed Up rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Dealing with Solitaire (and their various" noms des plumes") is like pulling teeth.
The 0845 number is very rarely answered, then when you get through the staff are usually lacking in knowledge when questions are asked.
The sale of my house has been seriously delayed because of their inability to deal with basic requests promptly. 
How on earth do such firms exist in this super competitive world?<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[26/11/2009 - vicsabout rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[This company is beyond terrible and doesn't deserve even 1 star. After reporting an urgent water leak that drips over my tenants' faces as they sleep back in Jan 2009, still nothing has been done by Nov 2009 despite chasing constantly. 

During this time I have barely spoken to the same person twice, I have had two letters warning me that I need a licence to let my property (which I had already purchased - and reminded them about - at the ridiculous cost of £360 - for what?, just to avoid being taken to court for non-payment!), they have repeatedly lost all record of there being an issue and had to re-request contractors to inspect the roof and submit quotes. Calls are never returned, customer service is an alien phenomenon and I have lost all faith in their ability to actually 'do' anything other than send me invoices promptly.

I sympathise with anyone who has to deal with this shockingly bad outfit and am not surprised by the the other comments I have read on this site. I support any effort to get them to clean up their act or better still go out of business completely.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[22/11/2009 - harrym rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Solitaire Property Management are totally useless apart from demanding money for services they have not carried out then I would give them five stars. Can someone recommend an Ombudsman that we can take our complaints to which then will be responded to and we can get some legislation brought in to control these and all the other Property Management Company's who are able to do what they like and charge what they like.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[20/11/2009 - Pete rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Never ever should something like Solitaire be allowed to be called "Property Management".  The definition of "Management" in all business and human organization activity is simply the act of getting people together to accomplish desired goals.  Unfortunately and with regret this is far from what Solitaire as company are trying to achieve.  The engagement of High School dropouts as frontline customer service staff is evident by the incompetence of being unable to handle two way conversations.  The utter lack of knowledge is something I can not describe in words.  Please is there anybody or anything that could be done to stop this money printing, non service providing, arrogant, ignorant and not for forget incompetent company.  We are a western civilisation so surely there are way to avoid business with them. 
<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[18/11/2009 - Loreta Staske rated Solitaire Property Management Ltd 2 stars]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I regret to say that I have to agree with the comments listed below, not happy with they service as well, sorry but we deserve better for the price we pay.  I hope our complaints will be taken seriously. <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[18/11/2009 - Dragan rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[The worse agents I ever had to work with.  Nobody knows what they are doing, the new 0845 number never works, they are mixing up accounts sending threatening letters for invoices one has paid the day they come through the door the list is endless.  Oh not to forget that they then call you to help them get money back of customers that did not pay.  All because they mixed up accounts. 
Three years I am now addressing cleaning issues in and around the property and absolutely nobody is taking ownership.  What a brilliant position they are in,  they must feel like a money making machine. ***I could scream of anger***
<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[17/11/2009 - Nicola rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Awful company!!  Inaccurate financial accounting, no customer service and absolutely no property management evident.  What do they do?  Should be shut down asap.  Sign the petition!!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[13/11/2009 - Happy Camper rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Fail to carry out adequate supervision of work being done to ensure that it is actually done, (It hasn't been!) yet charge a fee for managing the work, as well as a surveyors fee! (for what!?), and of course we have to pay for all the work, including the parts that have never been done!   Repeatedly and persistently fail to return phone calls, messages, or respond to e-mails yet require to be paid high management fees.       <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[28/10/2009 - rg rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[What has happened - I am trying to contact them - I don't want to pay my bill because I can't trust them to credit it to my account - our estate is not managed and looks like a war zone, it is attracting more crime to the area and the long list of work that is building up that requires doing is never done. The only time I have heard back from them is when a new person is sent in to take over the management of our property - they quickly lose interest, nothing is resolved and then we don't hear from them again. What can I do - we have received no service from Soliatire if they just got rid of the rubbish it would be a start. It is costing us £2200 per year and they are quite literally doing nothing which is causing more problems in the long run.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[27/10/2009 - AH rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I bought my property 5 months ago and on completion paid Solitaire for the remaing 7 months of the year! Since moving in it has been problem after problem and when contacting Solitaire they didn't respond (so much for replying to you within 10 working days!) So I decided to ring them instead. They denied all knowledge of having my money and say that they have only just taken over my property! I questioned where where my money had gone then and Guess what?! Still no reply, I have rung them today and they say that they now have no record of even taking over my block of flats! So I have paid good money to now be told that my property hasn't been looked after all this time and that they do not have records of me paying anything!! 

I can not beleive that Solitaire are allowed to continue as a company, as they are clearly not capable. I have now gone directly to the builders of my development as I feel it is their responsibility as they were the one's to assign Solitaire in the first place! Please sign the petition on the '10downing street page' to stop companies such as this treating it's customers so badly!! Good luck everyone, it would be good to hear if anyone has any success with their case! <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[20/10/2009 - Chris rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I agree with everything that has been said about Solitaire Property Management. They charge very high Management charges on my block in Plymouth and for what i notice you get little for it? Where does all the money go, cause it`s not spent on the property. I have lived there for 3 years now and since i bought the flat the development has gone down hill considerbly.
They are just a bunch of sharks !!!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[19/10/2009 - Sam rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Have owned my apartment at the Lords in Birmingham for 6 years, Solitaire have been useless at managing this developent simple tasks like gardening, cleaning and general maintanence seems beyond them. not able to contact them by phone so not able to inform them of broken locks and bulbs and yet they never fail to bill me every 6 months for work they havent done. We need to stand together and take these shysters to task<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[13/10/2009 - Scoey rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I sold my shared ownership flat in April 2008. As part of the deal I was forced to place £1500 with my solicitors against future increases in service charge and electricity for 12 months.

Since April 2009 I have been chasing my solicitors to get the money released. The delay in doing so has mostly occurred due to Solitaire inability to file accounts correctly and release information.

Whilst having to deposit this money in the first place is an affront to decency, the fact that I cannot get it released is a personal insult. 

Solitaire? Shambles.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[24/9/2009 - rik rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Solitaire are complete waste of of time, bought a Baratts house in Purfleet 6 years ago a private freehold property, the residents street lighting has never worked and now after 6 years Solitaire have finally realised it has never been connected in the first place and yet they continue to send invoices for electricity costs and bulb replacement let alone attempting to charge me to cover the costs of the shared flats even though I am freehold etc. I have never yet paid one of there invoices , have threatened me with court action several times but nothing ever transpired, have invited them to take me to court several times nothing ever happened and have said will counter sue for breach of contract. Don't even bother contacting them anymore as they never return calls/email.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[30/8/2009 - Jill Doreen Van Vuuren rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Hopeless<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[21/8/2009 - SolitaireAreCrooks rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Appalling. Do not purchase any property which has any alledged liability to Solitaire / Pervel. Unjustified and fraudulent accounting, no accountability, no responses to written complaints. <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[12/8/2009 - shane rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Extortionate service charges, awful customer service, never again.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[30/7/2009 - Dev rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I wrote to Solitaire complaining about huge service charges, services on the estate not being performed properly or at all and asking them for evidence of the expenditure which they are asking the residents for. They have not replied to me. All they did was charge me a £50 admin charge and then referred the matter to Marstons Enforcement officers and bailiffs who have written me a letter demaning payment and charging another £120 fee. I already told Solitaire that i wasn't refusing to pay the service charges but wanted an explanation from them as to why they are chargin so much and asking for receipts and evidence of previous years expenditure. I spoke to Marstons today and they tell me if i dont pay then a collector will call at my flat to discuss the matter and i will be charged another fee for this. It is ridiculous that Solitaire expect to be able to charge anything they feel like and if anyone dares to question them then they will ensure charges are placed onto your account.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[17/7/2009 - bluevdub66 rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Live on an estate in Warrington where they illegally charge a block insurance on houses!!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[17/7/2009 - Rob rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I am a leaseholder and trying to buy the freehold which is the biggest nightmare ever. We pay over a thousand pounds a year to a company that has only ever painted windows and mowed the lawn. In trying to get freehold it has gone on for nearly 2 years, they are asking 50% above the valuation done as their premium. If you can stay away from them do so!!! Its not worth it!! <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[6/7/2009 - lin rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I am getting charges that I don't understand  and also recieving wraning letters and letters threatening me with legal proceedings out of the blue.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[4/7/2009 - Matt the Mutt rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[If I could give a rating of zero or even minus 1 I'd be happier - giving them one star is like awarding the Third Reich Investor In People status<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[3/7/2009 - Rob rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Crooks trading under a legal name<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[17/6/2009 - JasonA rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Unbelievably useless. Don't know their ass from their elbow. Since the internal change to their centralised "Customer Service" (HA! That's a laugh! Contradiction in terms!) system, it's become even worse! You can't even get to speak to people by phone any more. If you hold for several years to get to speak to someone, they either haven't got a clue or simply don't do what you ask. It can take weeks or months and asking time and time again to get something fixed in the communal areas. We own several flats and Solitaire are the absolute worst of all the management companies we deal with. <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[9/6/2009 - Adrian rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I have a property near Barking.  Solitaire were imposed on everyone by the developer (Barratt).  The level of maintenance on the development of about 70 properties has always been minimal.

The summary accounts used to justify their annual bill reveals low levels of actual maintenance plus ridiculously high management fees plus very high payments to "reserves" - it's never mentioned what these reserves will be used for.  

Emails to the company are completely ignored.  Their only area of proven efficiency is the high productivity of their letter-sending department routinely threatening to take you to court for non-payment of their bills.    <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[8/6/2009 - Lou rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Solitaire are the most appalling company I have ever come across.  I have been raising concerns for over 12 months as they are charging for services that are not being delivered, and have had no answers despite me contacting them about 20 times in this period.  Furthermore they have massively increased their charges.  I am no longer making payments having been repeatedly advised that my Property Manager is looking into the issues.  My next step is to go to the Trading Standards Office.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[5/6/2009 - Queeny rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[24/5/2009 - puguf rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Solitaire are typical examples of rip-off Britain. The poor punter has no recourse to compensation for their appalling service.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[22/5/2009 - Sadie rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I live on the Woodgate development in Whalley Range.  I bought the property as a plot from the developer whom had a prior arrangement with Solitaire.  The service I have received since Nov 2004 had been of a very poor standard.  Calls are ignored.  Communal arrears are not cleaned satisfactorily. The gardens are not maintained. And to add insult to injury Solitaire has recently increased the annual fees by a phenomenal amount considering inflation/credit crunch - clearly the directors of this business are "getting rich" for zero effort.  Unimpressed!  <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[17/5/2009 - Peter rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[If any political party promises to change the law to get rid of these cowboys then they will get my vote!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[25/4/2009 - rkh rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Never reply to any correspondence.
Accounts never add up.
Totally useless.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[20/4/2009 - Suzie Q rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I bought my flat in South Bermondsey in 1996 and have had the pleasure of dealing with Solitaire ever since.  Like so many other comments on this site, the quality of their service declines as their bills increase.  The service has deteriorated hugely in the last few years with staff turnover increasing (not that it was ever great!).  Now they have implemented a centralised Customer Service system so you can't even get access to your Property Manager by phone or email!  A week after advising them we have a leak which is seeping into the brickwork, my email hadn't yet been forwarded to our asst Property Manager.  Clearly such a leak isn't deemed to be urgent enough.  They are truly dreadful<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[12/4/2009 - pc rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Worst property management company ever.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[10/4/2009 - Steve rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Absolutely terrible company. Failed to maintain and secure our development whilst completely mucking up their accounting as proven at the LVT. 

If you own a property managed by Solitaire stand up to them and take them to the LVT. <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[31/3/2009 - lisa rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I agree with a previous review if i could give 0 stars i would of. I've only livied in my property just over a year and soliatire have been a nightmare throughout. I live in a block of 4 flats in the west drayton area - greater london ,  if anyone on here is in the same development i would really like  to get some support in challenging them. amoung the complaints i have : 
- slow repsonse to my phone calls and emails - recent enquiry -no response to email  ( sent to 2 contacts) for 2 weeks just several out of office bounce backs i followed up with a phone call after 2 weeks ( i got through to someone eventually) after the phone call i sent an email to confirm my requests ! and i got an automated response saying they would get back to me within 10 days! 
- very slow in actioning requests approx 4-6 months to arrange the cutting back of a tree next to my property. 
- service charges and 'reserves' have increased with no improvement in service. 
- ? why are there additonal readjustments yearly when there is a 'reserve fund' ?? 
- they never seem to give at least 30 days notice when an invoice is sent out and the due date is not clearly stated - the 'reminder' and final demand letters follow thick and fast probably the most efficient of their functions is invoicing !
this is my first year paying this readjustment fee and they sent out one invoice for my half yearly fee and then a week later the fee plus the adjustment  ?- i've already sent a chq for my half yearly fee - surely they could just send the one what a waste of my time and their time and paper. 
- last but not least following a customer update letter ( first ever one ) promising improvements,   i was shocked to find out they did infact make site visits -  why the communal garden gate has been broken for over a year and now the fence is falling down obviously wasn't noticed i asume ?

i was very happy to find the truth about solitaire management and i hope my support and others will bring about a proper review on these companies. 
<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[19/3/2009 - pb1612 rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I have been fighting Solitaire since 1996, I used to write to Mr Shapiro and Derek Strand of Solitaire at that time, but they never replied. I live in a Barratts built estate in South Bermondsey Argyle Way London SE16 3JH which includes   Barratts handed over this estate to Solitaire for management (sorry mismanagement!) I have been in this estate 13 years since 1996.  I complained constantly about Solitaire to Barratts since I bought my house in 1996, Barratts said that did not know that Solitaire were that bad.  Despite the many complaints I made to Barratts about Solitaire, Barratts are still handing over estate management to Solitaire.  In 2008, there was part of a 6 foot high boundary wall measuring about 20 feet which settled a little bit and all it needed was some pointing, Solitaire wanted it knocked know and rebuilt for a staggering cost of £51,500, it costs £60,000 to rebuild my house!!!  This wall would have cost less than £5,000 to rebuild.  Solitaire instructed M Hart Construction to carry out the repair despite cheaper quotes having been submitted by residents.  After the wall was built Solitaire sent us another bill of £70.77 to each household for additional costs incurred by contractor M Hart Construction, this is beyond disgusting and dishonest.  Solitaire have absolutely no integrity or morality, Solitaire are crooks that operate within the boundaries of the law.  There are lights on the estate which have been out of order for over 5 years, but Solitaire never bothered to repair them, yet they were very keen to rebuild this wall because there was money to be made by repair the lights.

My service charges for my freehold house were £41 a year in 1997, in 2008 it went up to £232.83 a year, and this is for very little.  Solitaires administration/management fee was £1,950 in 1997, it went up to £13,640 in 2008, that is more than 10 times or 700% increase in just over 10 years!!!.  Solitaire charges as much as they like in management fees. How can Solitaire justify such an increase?<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[17/3/2009 - TSU rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Shouldn't we try and deal with the developers who constantly turn to Solitaire to manage their new developments? If new business to Solitaire is affected, they will have to start paying attention to their customer service. In one of my letters to Solitaire last year, we cc'd Barratt's and a newspaper and got a response from Solitaire. Barratt's were also interested in having more information on our complaints. Perhaps, we should also be writing/cc'ing our complaints to our developers so thay they are aware of the number of issues with Solitaire.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[6/3/2009 - AK rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I am a homeowner who purchased a property from Hamlet New Homes in Burton on Trent in 2006. They initially dealt with the management and handed over to Solitaire in 2007. All i can say is that it has been a nightmare ever since. To cut a long story short they have billed for work that has not been done and have so far refused to send out invoices for the alleged work that has been done. 

I've sent a request to Watchdog (don't expect to get anywhere) and also spoke to Consumer Direct who have advised that they will pass over the details to Trading Standards so i'll keep you posted.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[23/2/2009 - braver rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I have noticed that people are saying that 'we should contact Watchdog'.  I have been in touch with Watchdog and I can confirm that they are very interested in Solitaire, but they need photographic evidence.  So start taking photos. Also visit the website 'The Truth About Solitaire Property Management'.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[20/2/2009 - BettyDunnett rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[If there was a no star option I would use it. I can get no sense out of these people at all. Service is awful and they cannot justify the extra charges. Now I have got up their noses, they appear to have blocked my e-mails. We need to let the world know about these companies that just abuse us.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[11/2/2009 - hhh rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[They are absolutely crap.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[9/2/2009 - Aidan rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[What do they actually do to warrant charging 1000 pounds a year for?

Someone said that something very fishy was going on in the accounts department. that would not surprise me at all.

Awful awful company<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[4/2/2009 - BridgeEstateDartford rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I  also feel that the service provided by this company is non existent.I have never seen any work being done  at all!. To top it all they are now trying to charge me for six months that my house wasn't even built and six months that I lived on a building site with no roads, street lights, play areas basically nothing except the houses that me and my neighbours lived in. I have had the time to look into this  more as I am stuck indoors because our road is like an ice rink as our estate has had no type of grit at all. My partner is   currently in contact with several of our neighbours via Facebook  who are refusing to pay the trumped up charges.I don't mind paying for a service if one is provided. I hope this company goes bust soon'<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[22/1/2009 - shotleylad rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[As their fees increase the level of service goes down. Repairs are not inspected so their contractors know they can get away with poor work,
if you complain nothing is ever done
<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[21/1/2009 - LPT rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[19/1/2009 - BM rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[We've been in our property for over 6 years and have had trouble from day one - in fact we were warned by the people we bought the house from but I foolishly thought they couldn't be that bad!!!  Until recently I really didn't realise the depth of feeling against Solitaire and although I get so frustrated trying to deal with them, it has reassured me that perhaps we can all do something about this company.  Non existent customer service, property managers who have lied to residents, false accounting (freehold houses were charged for roof tiles for the leasehold flats!) and a total disregard for their clients.  Surely there must be something we can do to get rid of this company??!!!!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[15/1/2009 - bibien rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[My property is freehold , I own a two bedroom house, I pay £1 for ground rent. The pavements and street lighting are maintained by the council,and I maintain  my own property. I contacted solitaire about purchasing the ground rent about two years ago and apart from an intial letter and my ringing several times I have heard nothing since. Due to ill health I really lost interest in pursuing this option.

I also wrote to solitaire several years ago asking precisely what I was paying for, their reply was, its in the deeds of your property that you pay a maintenace charge. For What?

The only things  I can see that are periodically maintained are some common shrubs/trees and  grassy areas.

The vast amount of the charges are for administration.

This whole area of estate management should be investigated and regulated by a government  body with a clear mandate to stop this day light robbery.

The latest service charge has gone up 20% from last years bill.

I applaud the person who started this petition, and hope this gathers momentum and gets results.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[6/1/2009 - Smythy rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Quite frankly they are absolutely dreadful ... <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[1/1/2009 - tomo rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Legalised highway robbery. I paid my bill last December only to receive another in may. On this they were charging £900 for fitting new doors on the bin houses.It was obvious the doors were still the originals and hadnt been touched in years.After various letters they admitted they had not replaced the doors after all.But obviously the bill was not reduced.In 1999 they wanted money in case there computers were hit by the millennium bug!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[29/12/2008 - Dee rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I recently purchased a new build property (only finished being built Sept 08) and Solitaire have taken over as Managing Agents.  I so far have been without tv signal for two weeks (I pay for sky but I can't pick that up either)  I have had no returned telephone calls and only one email reply saying they had contacted the installers to call me and they supplied me with the installers details so I can call them (don't I pay them to do this for me?), needless to say I haven't heard from them either.  Every time I email all I get is out of office bounce backs or no one replies and if I call all I get is voicemails and no one returns my call.  I'm sick and tired of this now and want to go to watchdog but I know all they'll do is blame it on Chrismas holidays, which is no excuse as this has been going on much longer.  I have even given the link to the Truth About Solitaire website to them on a complaint form so they can see what people think about them.

Those of you who have serious problems with them with payments and invoices etc. should get in touch with Watchdog and ask them to look into it as these problems need to be made aware of and dealt with.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[16/12/2008 - Hanna rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Customer service appaling. Staff without a clue and knowledge how to respond in business manner. Total incompetence regarding queries. The result achieved after 6 months - writing finally to CEO Paul Rayden at Solitaire address (letter marked Private....) .
Please remember Landlord and Tenant Act 1985 
Leaseholders have a statutory right to seek a summary of the service charge account from the landlord under section 21 of the Landlord and Tenant Act 1985. The request must be in writing and can be sent direct to the landlord or to the managing agent. It can require a summary of the 'relevant costs in relating to the service charges payable' in respect of the last accounting year, or where accounts are not kept by accounting years, the past 12 months preceding the request. 

Where a landlord has received such a demand he must provide the summary within one month (or within six months of the end of the 12-month accounting period, whichever is the later). 

Failure to provide a summary or allow access to further information  - 
Where a landlord fails without reasonable excuse to comply with either a request for a summary or to inspect supporting documents they commit a summary offence on conviction and are liable for a fine of up to <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[16/12/2008 - SM rated Solitaire Property Management Ltd 2 stars]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I currently own and occupy my own leasehold flat and pay my service charges (for what?) to Solitaire. 

- Very slow and very poor customer service.
-  takes AGES to get a response via email/phone
- Have to write several letters over the 6 yrs I've lived there, to get anything done.
- Ser Chg seem to increase year on year yet service isn't improving (currently circa £850/yr)
- Gardens not maintained properly despite regular updates
- broken lights take weeks to be replaced
- abandoned cars - tried reporting these, in the end reported to man with a van who took them away for free!

Avoid! Buy a small house or flat with frrehold is my advice. It'll save you almost £1000 a year.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[8/12/2008 - des res rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[No customer service, rude, will not even respond to solicitors letters. Slow at response and quick at court action. No administration that actually works. Bombastic attitude to clients. I have only found one person with some customer service and they moved her away from my property so I have to deal with morons!

General comments
I agree with what most people say here - Admin is really bad they cannot cross check records resulting in court case and all this while in correspondence with them. 
Request investigations into water ingress in March and nothing done until November despite continual follow up. Now Dec and job is not completed. No communications absolutely crap! 
Even if you complain to the board they will not reply. Arma is next to useless with them. 

Never buy a property that they look after and as soon as I can mine are for sale for no other reason the SOLITAIRE. 

Des res

If any one knows how to close them or the best way to expose them count me in.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[5/12/2008 - bigrik rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I bought a Baretts house in Purfleet 5 years ago. In that time the residents street lighting have never worked. Solitaire say it is Baretts problem and Baretts say it is Solitaire's problem and yet they continue to charge me for lighting and sundry expenses. I have never paid one of their bills and don't intend to until the situation is resolved. They have tried to get my mortgage company to pay the outstanding bills and have threatened me with court action which I welcomed after receiving standard threat letters. In fact I want them to take me to court so I can wipe the floor clean with them. After knocking on the doors of all the other residents I have found we are all in agreement with each other and will form an action group.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[4/12/2008 - Bitingback rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I am suing Solitaire for wasting my time and not performing repairs. Monday is when apply for judgement. Why don't you all shop them to Watchdog?<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[3/12/2008 - CARLOS rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I found Solitaire to be the worst servicing company in the country. They invent charges, and inflate services costs.
Is there anyway we can stop this people, they are ruining our live, surely there must be an authority that regulates this sort of practising companies.

Thanks

<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[29/11/2008 - infuriated frank rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[A scurrilous organisation which must be closed down with an assurance that no one who runs the company now can ever run or be a Director of another in the future.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[25/11/2008 - Pah! rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I can only agree with the previous comments about this appalling company.  They are worse than useless, charging for their incompetence and then having the audacity to set the debt collectors on us when we disputed the costs.

Immoral - certainly; illegal - without a doubt!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[20/11/2008 - Bgirl rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[My opinion is much the same as many others have expressed here. I live in a 12-year old development in Bristol by the River Avon. The only thing wrong with it is the existence of Solitaire who seem to think its ok to charge money but not actually do anything to earn it. At first my interactions with them they were fine - they were organised, responsive, and charged reasonable costs. Over the last 3 years ir so this has changed to a company that dont reply to your requests for maintenance issues to be resolved, take legal action immediately if you withhold payment due to lack of services provided, and when they do reply they often lie just to get you off their backs. Oh, and our charges have doubled over that period as well. I've never seen any of them onsite I doubt they even know where we are. Completely incompetent and not up to the job. I am looking into how we can get rid once and for all.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[3/11/2008 - sickofbeingtakenforaride rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Solitaire are a complete nightmare. Everything I have read that others have posted, sums them up completely!

Our service charge has gone from £700 yr inc ground rent to over £2400 yr NOT INC GROUNDRENT...lo and behold, the company we now have to seperately pay our ground rent to is owned by Solitaire!

Our locks are always broken, cleaning poor, we experience regular breakins and vandalism as a result, and they kindly charge it back to us for the repairs instead of claiming on insurance, never answer calls, refuse to recognise our residents association, will not furnish invoices to prove expenditure despite asking for years... I hate them, and we tried to sell our flat over the last year to be shot of their purserobbing ways, but unfortunately our sale just fell through so with the present climate I guess we are at their mercy... Hopefully someone will bring these guys down legally, eventually as I would not be suprised if there was something untoward going on in their accounting dept, as they will not / cannot prove their huges invices and balancing charges, even though noting ever seems to be done for the money!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[10/10/2008 - Shadow rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[In other organisations I have dealt with, when they bill you and you pay that is the end of it. Not so with solitaire, it seems their standard practice is to issue a balancing charge charge 6 months after their original, charge (which in its self seems exceptionally high). Generally their excuse, is that they have underestimated such items as electricity, water or lift repair. 

In just over the last two months I have had three bills from solitaire, two balancing charges for the last financial year - and please remember this is on top of the original bills which I have already paid - of £236.92 and another one of £318.09 with a normal service charge for six months of £651.59 and an additional £50 ground rent charge. Total charges of £1,257.40 in just over two months, for a 2 bed flat which is only 6.5 years old! 

If this had happened just once It would have been painful, however, over the last three years this has been an annual event and I just can't see how I can maintain this level of unexpected expenditure.

On previous occasions when this has happened, and I've asked Solitaire for help, their response has been, that either I pay within two weeks or they would take legal action. 

I have no idea what other 2 bed flat owners are paying in management fees, but surely this can't be be normal?<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[3/10/2008 - keil29 rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[My partner and I bought our apartment in Coventry three years ago, when we purchased from David Wilson Homes, from the handover date we have had nothing but problems, any fault with the property seems to be the biggest and most expensive problem in the world, the initial problem cam was with our electronic entry system, this broke with a few months of the property being built, with a clear problem of water ingress, Solitaire was told about this over and over, eventually they came and repoaried the fault and not the cause, this occured over and over again, and everytime they were told that the cause needs to be repaired but this only happened about a month after the warranty ran out, so we then landed a bill for thousands of pounds which there is now an on-going dispute over. Solitaire is most definately the worst company that i ever have had the dis-pleasure of dealing with, they are clueless as to how to deal with faults/customers and contractors, there communications are apalling to the point of being rude and they are vastly over priced for the service they provide. I could go on and on but i will just make my blood pressure rise...keil  <br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[29/9/2008 - Ivenomoremoney rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[We're at our wits end with Solitaire. When we bought our leasehold apartment in Cheshire 5 yrs ago, it was on the understanding that the annual charge was £725. Every year since we pay in excess of £1100 + £250 ground rent. This is extortion even by Edinburgh (where we live) city centre standards. I have today requested copies of all invoices pertaining to my latest invoice having been told today by our letting agency that the communal lighting has been off for 9 months and then today on the breakdown of costs I see overspend on electrical maintenance contract. We feel bent over a barrel by this company. Frankly they could invoice us double, make up some figures to support it, and we'd be none the wiser. I understand I am legally entitled to request invoices after all, who pays a bill when they don't really know what it's for? This company needs to be brought to justice and it's the only reason that our property is for sale...<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[24/9/2008 - LP rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I do not understand how this company work.  I do not understand what I have been paying them money for for the last two years.  I have never ever seen anyone 'maintaining' our road - like they tell me when I FINALLY contact someone at this place.  At a time when money is tight, I want to know what I am paying 300 pounds a year for.  My house does not belong to them, it is freehold, mortgaged. When we first bought the house, it was maintained well by the builders, nothing was too much trouble.  Then passed over to Solitaire, at twice the cost but for what?  My question is how do we get out of paying this charge...............I wouldn't mind if we were getting a good service!  The company is run by a load of liars.....<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[24/9/2008 - HAMPSHIREGUY rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Appaling non existant service from this company. Invoices for work never done, mainly charged for "sweeping" which is never carried out as 9 times out of 10 the person employed simply wanders past the area or quickly glances in. They never return your calls or reply to letters. Asked time and time again for proof of work done, no response, now trying to get rid of them as agents. 

My advice to anyone out there get together with your neighbours if you get a majority of 66% you can legally sack them as agents!!!!!!!!!!!! Do it now! The are completely useless and rob us blind!!!!!!!!!!!!!!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[22/9/2008 - Chris King rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Completely fails to deliver any kind of service whatsoever, rude, disorganised, inefficient, wasteful and infuriating to deal with.  When berated, acts as if nothing is wrong.  If you are unlucky enough to be a sitting tenant of Solitaire, you can sue to sack them as manager - take legal advice.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[22/9/2008 - Noonan rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I thought that the days of highway robbery were over until now<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[16/9/2008 - reginald rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Simply put, the more complaints you make to the Office of Fair Trading and Trading Standards the better chances Solitaire will be taken to task, as a tenant who purchased he property with stated maintenance costs of £836 p.a. incl ground rent facing a 2008 invoice for £1720 plus ground rent I am left without hildays abroad but a real passion for using the time to raise hell for Solitaire.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[14/9/2008 - prawno rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[The barrages of service charge 'Demands' from Solitaire correspond to almost no actual services provided. Hallways are left filthy, fittings stay in states of disrepair, ridiculously expensive additional costs remain vague & always unexplained. Correspondence is always ignored. Solitaire will charge you for nothing, and charge you a huge amount for it. Avoid at all costs.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[13/9/2008 - cat rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I had to give Solitaire one star because there wasn't anything lower.  If I was this incompetent I wouldn't have a job, but it is endemic to the company, not just individuals.  They will try by any means to get your money, increase prices for services and yet somehow fail to provide the services.  Cleaning, gardening, maintenance...we've seen little to none of the above.  Communication is dreadful if non-existent.  We've been here two years and they won't give us audited accounts despite most of the residents asking for them, and yet have still charged us £3,000 for auditors fees!!  Avoid if possible.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[13/9/2008 - SELondon rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Absolutely appaling. Due to Solitaire's incompetence my new property (13 years ago) was allowed to deteriorate to the point where it has cost me £18,000+ (of course paid to Solitaire) to bring the property up to a saleable standard. After 13 years as resident, and lately landlord, I have no good word to say about them, nor do I know of anyone who does.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[4/9/2008 - cabbey rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Not only do we pay over £2000 in service charges for them doing nothing, but on top of that our lovely management agent gives us abuse when making formal complain on the phone to her and is only interested in us paying the money.

The list of failings for simple obligations we are paying for is simply too long to list.

Owning a property has simply become a nightmare because of a management that manages NOTHING and  has no respect or understanding for the people that are paying them.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[4/9/2008 - Pauly rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Solitaire are just the worst of a bad bunch.They charge for services they do not complete and when you need to call them about an issue you always end up having to leave a message(even in normal business hours) and then no one returns your call,so you make a 2nd and 3rd attempt to no success,try to avoid Solitaire as a managing agent when moving into a new development.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[4/9/2008 - Smarty rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Absolutely terrible - they're very good at taking your cash, and not very good at delivering service back to the residents. We've had multiple break-ins into our "secure" underground car parks in the last 12 months due to not-secure doors - has been validated by professional lock smiths since 2005 - so can't say I'm making a false claim. CCTV footage even shows how easy it is to gain entry!

This is just a tip of the ice berg...there is much more! All developments must take action whether it is independent or nation wide. Our development in currently about to launch legal action against Solitaire!
<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[4/9/2008 - inca12 rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Other than taking my money and doing nothing with it...thay are UTTERLY USELESS....

Never answer or reply to calls.....never inspect or certify repairs or maintenance.....never take any interest in the residents except to fleece them year in year out....the list of incompetence is simply too long to list here......thank God we're taking them to LVT this year.

I will never buy a property they manage again.
<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[2/9/2008 - amsa rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Terrible service and very expensive charges (with not reason or any justification).  Asked for charges details never got an answer (still waiting)<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[1/9/2008 - Notahappybunny rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I live in in the Whiteley area Fareham. Solitaire charge a yearly cost of around £160.00 to maintain a private road.  I have had nothing but issues with them.  The lights remain on when its light but do not come on when its dark! We are being charged for them to do nothing! Very difficult to get any answers from them takes forever! My advice is dont get involved with this company.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[30/8/2008 - Iantownsend rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[The service is bad and vastly overpriced I live in a block of 9 apartments each currently paying £130 per monthly to have the lawns cut and the hallways cleaned!! Balancing charges Solitaire can impose are holding residents to ransom!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[29/8/2008 - PG rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[22/8/2008 - solitairhater rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Solitaire Property Management Company have largely failed to carry out the management and maintenance responsibilities that they have been paid to do.
A lot of the time they fail to respond to the very many justifiable complaints I have made to them.  Although I like my flat I am now looking for another property to get away from them.  I would not recommend Solitaire Property Management Company to my worst enemy.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[22/4/2008 - jmc rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Solitaire are useless! My experiences are very similar to those already expressed.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[3/4/2008 - Wincha rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I bought the property and Solitaire are the leaseholders and manage the properties. They are completely useless. Lack of communication. Increased service charge of 45 % in one year! Lack of any pro activity as far as maintenance goes. Any one with advice on dealing with them or experiences please post here!!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[25/3/2008 - elbow69mini rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[We moved into our apartment/coach-house 5 years ago, 3 years later the 1st bit of communication from Solitaire was their bill, each year we have received a bill and each year we haven't paid it, neither have our neighbours as they have never been to the property let alone maintained it.  They also are failing in insuring our property as the address on the insurance certificate is for an address half a mile down the road.  Have written letters to no reply, when you call, they have no idea where your from or which properties you lease.  As i've read the other comments, I'm starting to think we should get into contact with Watchdog, anybody with me????<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[13/3/2008 - Caroline rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[I'm not going to go into listing the long, long list of incompetencies and lack of accountability regarding Solitaire (although some of my neighbours may later) but safe to say, they are appalling. 

The other reviews on this site do not surprise me - their incompetency alone has caused our beautifully made flats to be (currently) unsellable for their market worth. We estimate the problems caused by management companies to be currently devaluing our homes by £15-20,000.<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[12/2/2008 - vivavilla rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Solitaire are totally incompetent!  They very rarely respond to phone calls or e-mails and on the rare occasion when they do, they completely miss the point of the query. In 6 years of living in our property we have yet to meet any representative from Solitaire - I don't believe they even know where the property is. They demand money, threatening bailiffs etc but fail to evidence how the charges have been incurred and fail to produce receipts. If I had a choice in the matter, I would never do business with them again!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[11/2/2008 - js rated Solitaire Property Management Ltd 2 stars]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Solitaire sent us bill for balancing charges (for the year before) after we moved in. Now we have sold the property and they have sent a balancing charge bill of over £750 to the new purchaser for the year before. This is despite of us paying all the bills at the time of completion. My solicitor tells me that this is a common occurances with Solitaire! You never know when an unexpected bill will drop on your doorstep!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item><item>
		<title><![CDATA[9/1/2008 - helen rated Solitaire Property Management Ltd 1 star]]></title>
		<link>http://www.allagents.co.uk/solitaire-property-management-ltd/</link>
		<description><![CDATA[Soliatire 'manage' my building. I have lived in the property for one year and learned the hard way that they are utterly useless and incompetent - 

* My urgent phonecalls and emails are NEVER returned;
* I have to pay a window cleaner as otherwise they would have been filthy for a year;
* Our front door has been broken into 5 times in the last year, repaired with botched jobs leaving us waiting every time for the next break in (last one was 6 days!) and in receipt of a huge bill;
* One break in resulted in an arson attempt and was only discovered by accident - police said we were a high risk property for fire with no fitted fire alarm and no outdoor lighting to see who is in the building - the remains of the fire were cleaned by residents after waiting over 1 month for the cleaner to do their job;
* Graffiti resulting from break-ins remains on the wall 5 months after it arrived; 
* We have been charged for a year's worth of weekly cleaning, 5 months worth of which never took place;
* Two of the four residents have been threatened with physical violence and also received threats to their personal property because no repairs have been made to the door after the most recent damage was sustained 15 days ago;
* Police have been called 5 times in the last 6 days to stop repeated damage by teenagers who can now enter the building freely and do whatever they like; 
* Internal damage has been sustained to the inside of the property, which residents will now be billed for.

These are a selection of the issues - Solitaire have totally failed to manage the property, have no regard for resident safety and continue to profit from residents who are charged with bills they have no hope of being able to pay due to their size.

DON't touch them - not even with a very unpleasant bargepole, they will make your life a misery!<br />This person would not use Solitaire Property Management Ltd again.]]></description></item>
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