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		<title>AllAgents - Reviews of  romans</title> 
        <link>http://www.allagents.co.uk/rss/Romans</link> 
        <description></description><item>
		<title><![CDATA[25/5/2013 - Ecowarrior79 rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Having today found an ideal home for myself and my young family to move into in Spencers Wood, I almost fell on the floor when they said their administration fees. 15 days rent + VAT!!! For printing out a tenancy agreement and doing a couple of 20 quid reference checks!? How can they possibly justify that?? This is a 1500 pounds a month property so thats 900 quid agent fees which is the highest I have seen in the UK when looking on the internet. My total cost before I have even moved in is being put at 4100 quid. These rip off merchants need to be regulated and agent fees capped.  Just like banks were, their fees should only be a reflection of the costs they incur. I'm not paying for 2 weeks of someones bloody salary !<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[12/5/2013 - HONGYAN rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Quick reponse for all of my e-mails, assitance for reparing of wash machine &amp; boiler efficiently, checking out very smoothly &amp; simplely. Just two points need to be improved. Firstly, give full guidance of energy supplier and make clear meter reading with previous supplier before checking in. Secondly, remind tenant to pay rental in advance to avoid cost of late payment, it will be very helpful for busy guy.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[26/4/2013 - Dante rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had a very good experience at Romans, they contacted me 5 minutes after I asked for information.
Everything was clear and smooth from the first step up to the end of the process.
Thanks to Elton and Hayley for the help.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/4/2013 - James rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent all round service, good communication and all staff were friendly and polite.  I was kept up to speed at every step of the way and was recommended excellent mortgage advisors as well. Highly recommended for a pleasurable home purchasing experience<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/4/2013 - Joeseph Soap rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have always found all of Romans staff to be very helpful and sswift to respond to my emailed requests. I am very satisfied with the service romans provde for the management of my rented properties.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/4/2013 - Heather Chalmers rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Paula is very good at keeping in contact with me and expiditing repairs that are needed on the property. She always informs me in a timely manner if there will be an inspection and also if there is anything that has not happened she will follow up.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/4/2013 - Ravi rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Shirley is always very polite and kind. She speaks  to me very nicely  , she is helpful and informative of everything needed. She was honestly a nice genuine woman<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/4/2013 - Victoria Price rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was a Tenant through Romans from June 2012 to April 2013.  Even though Romans did not manage the property I found in particular, Catherine, Green, very helpful and committed to making my experience stress free.  In particular when I was buying a property and it fell through a week before I had to leave the rental through Romans, Catherine completed my reference request for my new rental (unfortunately not through you) within 5 minutes of receiving it as she knew it was a priority for me so I could move into my new place a day later - thank you Catherine:-)<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/4/2013 - carlos lopes rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Always had feedback from the agent. Maintenance issues were comunicated promptly, arranged and sorted.
Very easy to comunicate with and very helpful when asked for advice.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/4/2013 - ZB rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Unfortunately I have to agree with the negative reviews that Romans Lettings received on this page. We were a first time landlord more forced to lease of our home due to the dire situation on the house market than being a landlord of choice. On the month to month basis the response from the staff seems to be ok, I would not say good or even excellent as despite having a Romans recommended tenant, the rent was late 3 months in a row which we have only found out due to lack of money in the bank account rather than being informed by the agent, the property report was late each but the first quarter but at least any issues that the tenant requested were dealt with promptly. Only after the tenant left we have learned the terrible truth of being a landlord via Romans lettings - basically you should not care about your property and have pots of cash for repairs as any tenant and agents liabilities are minimal. But of course you are not told things like if you have a wallpaper in your house and leased the house to family with children it is your responsibility for the damage as you accept the risk of damage, child locks holes have not damaged your new kitchen cabinets beyond the point of use, forget recovering any damage cost at arbitration as we have seen it all and you are dreaming etc when taking the expensive fully managed property lease with Romans, unfortunately they are more interested in getting the monthly fee and having any tenant in your house without properly informing you about risk first. As a landlord with Romans you are left with nothing but feeling helpless and seriously hoping you will never have to rent your house again.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[9/4/2013 - Mr. P rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Luke and the entire team, lead by Dan, ensured a good range of viewings upon our property, as well as guiding the chain through to completion. I would recommend there services to those considering a house move.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/4/2013 - Tara Arthurs rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I bought the propert 7 yeaars ago and now renting it out through romans and all staff were helpfull on both teams I mostly deal with Elaine Hawkins regarding any issues from either side and they get dealt with straight away by elaine,Elaine is very professional and efficent at her job role no issue is to big or to small for Elaine .
She is always happy to assist .<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - Michelle Harris rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly is very prompt in returning phone calls regarding any issues we have with the property.  Due to my working hours I feel confident I can leave a message on her answerphone in the evening and know that she will pick it up in the morning and deal with the subject whilst I am at work and if I am unable to answer my phone during office hours she leaves a detailed answer phone message in return.  Kelly is always very polite and I am extremely happy with the service she provides.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - Sarah Noble rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sharon has managed two of our properties for many years and she has been brilliant through out. She is quick to liase between ourselves and the tenants and negotiates well on our behalf. I would highly recommend both Romans and Sharon.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - JSS rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Elton was very professional, communicative and followed all items through. I used Romans to let my property and I would definitely use them again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - steve rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly has been so helpfull, quick and proffessional in the managing of my rental property. She always fixes any problems large or small as soon as we request it.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - C. Gruner rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Mrs. Reid does take care, informs me about all necessary objectives as quichly as possible. Confusing is the contact to her via the old e-mail adress of Mrs. Rosemary Preece. Further irritation is by the Romans policy as described by Mrs. Reid not to work with Currys for getting a cheap replacement for a washing machine. Unfortunately my impression is left, that nobody at Romans did try to persuade the tennant to take care of the outside wood on the house by painting it (of course I pay for the materials) for to stay at a lower rent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - DM rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The property provided is brand new and with highest quality standards. Moreover, I liked the fact that the property was fully equipped and nicely decorated. Great support from the agent during tenancy.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - Mark O'Leary rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The professionalism of Sean was excellent throughout, he was always ready to help me and gain information within a quick amount of time and was always very friendly and helpful. Sean and the team at Romans made the whole process a lot easier and were always happy to help me and explain various terms. Thanks for all their help<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/4/2013 - Leon rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[On a month to month basis the service is pretty good. It is fully managed and the turnaround time and organising of contractors to attend to any issues is usually OK - the administration is also good. on the flip-side, there have been a few issues where promises were made to potential tennants regarding the property without consulting us (the owners) and I find the check-in/check-out service has been questionable - on the last two check-outs we have ended up paying for work that should have been covered under the bond etc...<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/3/2013 - ND rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Management of property has been very good.  In my experience, the Property Manager is experienced, knowledgeable, and deals with issues fairly, promptly and efficiently.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/3/2013 - FS rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[All staff I had communications with were efficient and helpful, unfortunately I am unable to recall all names but arranging a viewing, actual viewing and the move manager meeting were all conducted professionally.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/3/2013 - Lizzie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The whole process was very smooth and all staff i talked to through that process were very helpful and professional. Would definatelty recommend Roman's and use them again in the future without any hesitation. Fantastic customer service and made the house renting journey an enjoyable one.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/3/2013 - Happy landlady rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I asked Romans to market my property which they did promptly and efficiently. A tenant was found within 2 days and Romans helpfully made all the necessary arrangements to ensure that the tenant could move in on their requested date. So far so good!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/3/2013 - Ed Hogan rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Both Matthew and Mariana were very helpful throughout the full process and they also gave me their full time and attention. As this was the first time we had let a property, Matthew did a great job in explaining the full process and in giving guidance on the requirements for the gas certificate and inventory etc.

Amy was also great in ensuring all the paperwork and administration was complete and flowed effectively.

You have a good team in the Caversham office<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/2/2013 - Mr B Green rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Throughout the leasing process we found Romans to be very efficient, supportive and proffessional, in particular Sally was extremely efficient in responding to our needs and and providing answers to any queries that we may have.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/2/2013 - G Savage rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We felt they were only interested in taking our money. The reference checks were not explained to us before we went through them and where we would have comfortably passed 6 other agents we talked to but we did not pass Romans. Their fees were astronomical compared to other agents and they did not warrant these high fees except for a high tech office.  If we are looking to rent passed this current property we would steer clear of Romans.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[25/2/2013 - Nick rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans has consistently found good quality tenants on a timely basis at market rates for nearly 10 years now.  Their service is professional and friendly both to me and to tenants.  A very good team.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/2/2013 - Sally Hamilton rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[First contact with the office on the phone was good.  So was the first meeting when we met at the house.  Helpful, positive, informative, but not pushy which I really appreciated.  All the fiddly bits necessary when handing over were handled efficiently, and they found a tenant who seems so far to be a good one within about two days.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/2/2013 - Julie Zeiler rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I met Seirian at the property for my viewing. I received a very friendly and warm greeting, a deciding factor in selecting the property.

Thereafter Jodie managed the paperwork, references etc. The process was very professional and efficient and Jodie was very friendly and a pleasure to deal with.

I was very impressed by the electronic system used for reviewing and signing contracts. It saved me a trip to the agency, was very quick and quite slick.

I've rented through Romans Wokingham before and was pleased to see they were the agent for this property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/2/2013 - Sarah rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found the whole of the Romans Team at Bracknell very helpful and friendly during the time that my property was for sale with them. I would recommend using Romans to whomever may need their services.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/2/2013 - Peter M. rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lori Ross has visited my rented apartment on two occasions for a routine check and to see if I have any maintenance issues with the property. Both times I found her to be very polite, friendly and helpful.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/2/2013 - Danielle Yates rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Firstly, they don't advertise the full admin fee, you get to the the payment and the fee sudenly rises to 399. You should advertise with VAT. Which all of the admin is conducted by yourself. It's disgraceful that they push you to purchase their tenancy insurance but they don't even write you a policy. And talking of agreements they stated that they would email it to me, 2 weeks I have been at the property and I am still yet to see and have my agreement. I will never ever use their service again and I have informed my landlord, who has now removed our deposit from them and is putting it in a governement trusted scheme. On move in day no inventory, no key hand over nothing. It seemed like all Fleet Romans cares about is their numbers and commission, and not their customers.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[14/2/2013 - Dan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[After renting this property for many years from a previous agency, it was badly in need of servicing and repair, virtually no upkeep work having been done.  Romans took over the letting and in the space of a year we have had a new kitchen put in, double glazing on all windows, repairs to walls and gutters, and prompt responses to all other ad-hoc requests.  Highly recommend the agency and the member of staff that we deal with.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/2/2013 - Disgusted rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[An absolute joke of a company, didn't seem even remotely interested in helping me and my partner to find somewhere to live, even though we have a healthy budget and need somewhere quickly. More interested in leering at the young girls next to us. I will certainly not be using their services in the future.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[11/2/2013 - John Smith rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sold the house at a fair price - most important!  Gave clear advice on preparing property for sale.  Managed to get a large number of people to view the property.  Managed almost all the viewings, as we were unavalilable.  Generally gave feedback.   When first chain collapsed, gave clear advice on moving forward and finding another purchaser.  The whole Crowthorne team were friendly and responsive<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/2/2013 - Val Leath rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have always found Paula extremely helpful and incredibly quick to react to any issue.  I would recommend her to anyone who is looking for a reliable and conscientious letting agent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/2/2013 - Dilan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Carl helped me to be in contact with the seller and effectively conveyed my messages to him (and vice versa). He was very patient and helpful. I am highly satisfied with the service he offered to us.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/2/2013 - Keith Woodall rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been lucky enough to have Sylvia Reid managing my property for many years. Sylvia has the experience and contacts to ensure that I don't have to worry about my property. Sylvia has quickly dealt with major problems (broken hot water heater, failed gas inspection) by obtaining repair quotes very quickly and getting the work scheduled and completed. Sylvia is also prepared to work with me (with my budget) when planning routine maintenance and redecorating to keep the house in good shape. I have no hesitation in recommending Sylvia to other landlords.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/2/2013 - Phil C rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From the very first contact, Amy assured me that Romans would actively pursue prospective buyers &amp; they would do their utmost to obtain the best possible sale price. There was a steady flow of viewings from the very first week. I indicated the desired sale price &amp; this was achieved through the negotiation skills of the staff at Romans. Even when the initial buyer had to pull out through unforseen circumstances, a second buyer was found shortly afterwards. I would thoroughy recommend Romans to anyone selling their home in the Tilehurst area.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/2/2013 - kate rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lori has been excellent, dealt with any queries promptly and is always helpful  
We do have a few problems arranging dates for landlord inspections, but that is not anyone's fault . 
she is always very pleasant to talk to .<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/2/2013 - Louise rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[All the staff at Romans have been very friendly and responsive throughout the whole process. Michael and Natalie have been extremely supportive, understanding and incredibly efficient, always responding to queries very quickly and working with me and the vendors to exchange contracts as soon as possible. The team as a whole seem to communicate well together. The staff at Flower were also very helpful and efficient.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/2/2013 - Dean rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Charlotte was very helpful throughout the whole move. Any questions or queries I had were answered effectively &amp; efficiently. I hope the next time I move the agent is as good again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/2/2013 - Sophie Tippett rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly was brilliant from day 1 all the way through our contract. Always prompt at responding to emails and phone calls and requests. very supportive, professional and friendly manner at all times. She was very easy to get along with and found common ground so we could have a chat at the inspections. Fantastic. i am very very happy with the service she provided me.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/2/2013 - Grant Milward rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We rented our property over a five year period with it undergoing a change of agents half way through our tenancy period.
Romans were the final agents on this property and we can gladly say that the services was excellent although it got off to a bit of a slow start.
Our first Agent from Romans was not up to the task although it may have been only to undertake inspections and deal with any issues that may have arisen, we felt very let down by the service she provided.
Having said this, Romans quickly rectified the issue and appointed Judy to oversee ore property.
What a difference. She was not only friendly, helpful and organised but we felt her to be proactive in getting items sorted that to us where not a problem.

Through out the remaining period of our tenancy we had the assistance of Judy who undertook numerous visits, arrange both repairs and replacement of appliances that had broken but also struck up a well appreciated friendship based on trust, honesty and the willingness to put both our and the clients needs first.

On our departure from the property, Judy made the process very easy, stress free and gave us the opinion that if we ever had to use the agency again, we would not only be glad to but have recommended it to others.

Judy, many thanks for all your hard work and good luck with the new tenants.

Kind regards,<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/2/2013 - Carmel Tepper rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very helpful and friendly, Any problems dealt with quickly. Visits are set in plenty of time to arrange for someone to be here.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/2/2013 - Steve Armstrong rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This was my first time at letting a property, Jason guided me through the process and explained to me what I needed to do every step of the way - with a lot of patients.  He made the tricky process very straightforward and stress free.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/2/2013 - NWoolley rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Will was a very good Sales Negotiator throughout the process.  He arranges viewing very well at times convient for myself.  His style is very friendly and he is there to help you out (i.e. not push you into anything).  He found out any information, he didn't know at the time, promptly and kept me up to date with progress.  Overall a very good experience.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/2/2013 - M Cox rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans staff at the Yateley branch have been very helpful through the whole selling and buying process in particular Luke Strzadala who has been very patient and always keen to help and offer assistance.  I can't recommend him highly enough.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/1/2013 - Kelly rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This is my first working with Romans. My flat needed a few repairs and I had quite a few questions and concerns on renting my property. I had been introduced to Kelly, and she has been excellent in handling the transition between the tenants moving in and answering all my concerns promptly. I am very happy with the service.

Sandy has also played a part with arranging repairs and maintenance to the property.  The process has been easy for me to organise with sandy .  I work full time, so It's been a great peace of mind that through the good service provided by Kelly and Sandy ,my tenants and my property are being looked after.

Thank you.
Rachel<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/1/2013 - steven wells rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Charlotte showed me round the propery, she was good and went into great deatil, I viewed property's with other letting agencys who could wait to get you in and out the propertys, I was able to take my time with charlotte and she answered all questions we asked. 

Sally again was extremely helpful with everything, always keeping me upto date ith the refernce process and again assited with all my questions very quickly and efficently. 

it has been an asolute pleasure.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/1/2013 - Mr T.Khatter rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The whole process of buying the house was done very professionally from start to finish. Just before exchange I was given the opportunity to view the property once more which was very helpful. Overall very satisfied.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/1/2013 - Ros rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very professional service from Paula

Always responded to my emails

Polite and courteous

sometimes difficult to get hold of by phone<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/1/2013 - Nicola Davis rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The service we have received from Judy King from start to finish has been excellent! She has always got straight back to us if we have had any issues and has always resolved issues efficiently. One of the reasons we are leaving the property is due to the fact that the property needs a new boiler and we do not have a lot of hot water (not enough to shower in) and this has been the situation since November 2012. Judy has done her very best to resolve this issue and has kept us informed of the progress at all times, but has not been able to resolve it and arrange a new boiler because our flat is in the process of being sold and neither landlord has assisted with getting a new boiler as of yet. We have loved our 2 years at the property and would like to say thank you to Romans and to Judy King.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/1/2013 - Mr W T Friary rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found Romans to be a very well managed and helpful company to deal with,I found the personel at the Farnborough and the envolment of there Guildford branch to be very clear cut and professional. I will certainly be recomending them to others i may come across in the future!
Many thanks<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/1/2013 - Douglas Coull rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent service from start to finish, all staff at Romans seem to really know their stuff and exactly how to help a client through the process.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/1/2013 - Charlie Raison rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We used Romans in Reading after having unsuccessful dealings with other agents in the area and found them to be very professional, friendly and pro-active in selling our house.   They kept us up to date with all the viewings/feedback etc. and when the sale of the house started to go through, would ring us letting us know if we needed to chase anyone and how it was going.  I would definitely use them again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/1/2013 - maisie davies rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Natalie was happy to deal with us at any time. She always responded to telephone calls and emails promptly and made every effort to help us.
She always gave the impression of understanding our needs and was knowledgeable, friendly and courteous.
I would recommend Romans because of the excellent service we received and the patience at listening to our concerns.

Although Wokingham is the office nominated NATALIE is based at Crowethorn.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/1/2013 - Rebecca Davies rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Natalie was an excellent Moving Manager who updated myself continously as to the purchase of my property.  She provided excellent customer service and dealt with queries which arose immediately and always responded back to enquiries.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/1/2013 - Graham rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sally has completed the administion of our letting process with professional, accuracy and care. She helped us through the each detailed step,answering all our questions and responding to our calls. A truly quality service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/1/2013 - Graham rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Having been away from Romans for c2 years Charlotte helped us through the process in a professional,helpful an pleasant manner. Charlotte organized, hosted, and ultimately very successful open house showing on Saturday morning. 
Throughout the whole process she returned our calls answered all our questions and reinforced our decision to return to Romans (even though there were cheaper option), a case of quality shows. Vera and I were delighted with Charlottes help and performance and will expect this very high standard to be maintained in all future dealins with Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/1/2013 - Giuseppe rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found this proposal in the Farnborough office, people in that office have been kind and helpful. Later I had to deal with burocracy (agreement signature, and so on). In particular, since I moved in UK at the end of last month for work I had some needs concerning the National Insurance Number, for which I was requested to provide a proof I was actually renting a house. Miss Kelly Stokinger managed to make me have all the documents I needed in very short time. Of course I appreciated this a lot.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/1/2013 - Ben rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Good job done thanks. Debbie has been great. Good job done thanks. Debbie has been great. Good job done thanks. Debbie has been great. PS As a web design professional, adding validation (must enter 20 words - hence my comments are repeated) to a from you want people to fill in out of goodwill is not good.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/1/2013 - Rob rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have recently moved into a property, which I am renting for the next 12 months, and had the pleasure of dealing with Charlotte Wild throughout this process. I found her to be efficient, professional, diligent, courteous and above all - did what she said she would, when she said she'd do it. 

The team at Romans were very good generally, although Charlotte was my primary point of contact and did a fantastic job. I would whole heartedly recommend Romans and Charlotte specifically is very much an asset to be the business. 

Keep up the good work!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/1/2013 - Quentin rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I first want to openly state that the &quot;Excellent&quot; rating is directly related to Paula and not Romans as a whole. Romans as a whole I would review around the Good mark. 

Paula has always been very prompt, courteous and considerate of our needs as tenants. Her visits have always been very quick and not intrusive in any way. 

I would highly recommend her in future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/1/2013 - hannah89 rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found all colleagues i dealt with extremely polite and friendly. My property was leased quickly and easily, without hassle and we seem to have found a very suitable tennant. All advice I was given was extremely honest and useful and overall i am really happy with the service we recieved.
My only criticism would be that the prces are not very competitive. This is not a reflection on any of the staff there, just an observation. Unfrotunately I had to get rid of my proprty quickly so didnt have much time to 'shop around'. Though i feel that if given the time i could have found a similar service at a better cost.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/1/2013 - Happy Bunny rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found the service to be good and helpful.  I would have liked just a little more contact from the Agent regarding the whole process.  But on the whole I was very pleased with the overall service I received.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/1/2013 - Happy tenant rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was very impressed with the service we received from Romans Lettings, particularly our agent. Our criterea was quite specific and they were very accomodating. I was impressed with the speed at which the letting was finalised by Hayley, specifically how quick she was at responding to questions. We are very pleased with our new home and are happy in the knowledge that we can contact our assigned protoperty manager with any problems in the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/1/2013 - Steve Hudson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma has been my rep for a few years now and has always managed to get things done in a very timely manner and wit the utmost efficiency. Always on time and ready to assist when required. Overall she gets things done and as a tenant that's just what's needed.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/1/2013 - Mr &amp; Mrs Southwood rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We highly recommend Sharon Tubb.  For many years she managed the property for our parents when they left to live abroad.  Our parents were always happy with the service Sharon provided.  When the property was passed on to us, Sharon was extremely helpful with the transition and kept us fully informed about the tenants and any issues that occurred.  She was always professional, friendly and helpful.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/1/2013 - Darik rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Jenny has been a wonderful contact to work with at Romans.  She is always very porfessional but also very helpful and understanding.  She made our tenancy period both enjoyable and trouble free.  Anyone who has the pleasure of having her look after their property will find that from both a tenant and I believe from the landlord point of view will be most satisfied.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/1/2013 - Karen Allegri rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agents were available and on time to show apartment. the landlord was in the apartment when I saw it.This was helpful.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/1/2013 - Darren Clark rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Our experience with dealing with Romans has been absolutely first class.  From our initial visit with Peter both myself and my wife felt at ease with the sale of our property and were never hassled to make any pressing decisions.
Neil and Peter offered impartial advise, chased every enquiry and more importantly kept us informed of all developments at every stage.
I will certainly be using Romans again and would recommend the Caversham Branch to everyone.

Our special thanks goes to Peter Hawley and Neil Burton. The chain in our situation was not easy and they fielded a lot of questions from Us and all parties. Never once did we feel that we were not given the truth and they worked tirelessly for us.  Thank you both.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/1/2013 - Kate rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kieran made sure the customer experience I received from Romans' letting service was good from start to finish.  From finding me a selection of tenants (and then finding me some even better ones when the original tenants fell through), to patiently explaining the detail that I couldn't quite get my head around.  I'd definitely recommend Romans as a letting agent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/1/2013 - Mustafa Cagri Unal rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My wife and I visited Patryk when searching a flat in Reading. I would like to say that the services provided by Patryk Szczepaniec were excellent. He made superior effort in the searching process and helped us in every stage. He listened our requirements very carefully and worked hard to find a flat suitable for us. He responded to my e-mails quickly and he informed me instantly about the details. I am really impressed by his extreme professionalism and helpful attitude. 
Hayley Ward was also very helpful as a move manager. She explained every detail clearly and informed me about the next steps.
The overall services provided by Romans were also excellent but I highly recommend to ask for Patryk personally  if you visit Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/1/2013 - Ursula Martin rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[He was friendly and thorough in his approach with us, he had difficulty contacting the landlord but remained thorough keeping us informed regularly on his actions. Fortunately, he got in contact with the landlord and informed us immediately. He gave us a step by step approach on what to do when we got our accomodation and he was always easy accessible over the phone.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/1/2013 - Mrs C J Andrews rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Gave advice prior to putting the house on the market.  Gave feedback on viewings of potential buyers.  Gave an update on how many &quot;hits&quot; our property had on the website and advised how to better market the property (ie using a different picture on first page).  Recommended steps if we wished to sell the property quicker.  Provided a &quot;Move Manager&quot; who checked that the whole chain was progressing and that everyone was undated on progress and chased any outstaning queries/documents.  Overall a very good service and would use them again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/1/2013 - andrea griffin rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My experience with dealing with estate agent Joe Rattue at Romans was a very positive one! I found his customer impeccable ,extremely helpful and very genuine .I actually felt that Joe thought it was his duty to find me a home!His communication skills suburb , always returned my calls and kept me in the loop. I have had lots of dealings with estate agents over the years ,and Joe has restored my faith in them.

Would I recommend Romans ??Yes I think so ,but to be honest it's only because Joe Rattue works for them! 
On a serious note ,I would be happy to recommend Roman Estate agents!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/1/2013 - kwoolley rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sally was very helpful and responded quickly to any questions that i had. she explained the processes to me well and made the whole experience a pleasant one for me. I feel sally had a very friendly manner and even though i only communicated with her via email this came across through her approach.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/1/2013 - Ian Hamilton rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Alex listened to our requirements and suggested a number of suitable properties to view without deviation from the brief.
A most professional , polite , knowledgeable and enthusiastic service over a number of visits taking upwards of two hours during which time Alex ,more than ably supported by Nadine was patient during trying times for us having been treated disgracefuly by two other local agents who incidentally gave us the impression that we were an encumbrance to their working day rather than a customer.No such feeling from our time in the Romans office where everyone was pleasant , attentive and helpful. Ultimately  Patrick  showed us a property sugested by Alex and his informative , non pushy advice  made the viewing an excellent ending to a great experience of working with Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/1/2013 - Richard Hughes rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[After dealing with another agency in the Reading area, I had very low expectations when looking for a new property to rent.  Romans have been outstanding - they have treated me really well, taking time to find out what I was looking for and really matching my needs to the properties they had available.  Not just showing me something because it was in my pricerange.  I would highly recommend Romans to anyone!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/1/2013 - jacqueline oconnell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Friendly efficient professional service.
Great communication and always available.
Fast response to email and voice mail.
Documentation produced quickly and details very well presented.
We felt our property  sale was handled superbly with an honest
and open approach to the property value and our expectations.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/1/2013 - Happy tenant rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was very impressed with the service we received from Romans Lettings. Our criterion was quite specific and they were very accommodating. I was impressed with the speed at which the letting was finalised, specifically how quick they were at responding to questions. We are very pleased with our new home and are happy in the knowledge that we can contact our assigned property manager with any problems in the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/1/2013 - Rohith Shetty rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Debbie was excellent in preparing acurate contracts &amp; invoice. Viewings were more aggressive, person showing the property did not have all the details about the flat.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/1/2013 - Rana rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Recently I redrew my tenancy contract to add a friend and the processing was handled quickly and efficiently by Debbie Winman.
I deal with Kelly Neale for all issues/repairs that have comeup in the last year and she has handled them well as far as she could help directly.
I have been renting with Romans since February 2012 and I found the response time to be slow when it comes to resolving issues with the property itself. Ive had non critical repairs in the house that have now been pending for months due a communication issues between Romans and the landlord of the property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/1/2013 - Sharon rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been using Romans as my letting agents for the past 6 years and have been more than happy with the service provided.   All communications has been prompt and professional, I would highly recommend Romans if you want a hassle free tenancy.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/1/2013 - Peter Goddard rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been having contact with Will Parish now for the last 7 months He was excellent with the selling of my property and i had regular contact with him 2-3 times a week, always keeping me informed of what was happening regarding the sale of my propert, feedback was always given from viewings. Even now i am still looking for another property and will will often ring me with property updates and shows interest with my property search. He is a very young lad and is currently only a negotiator, but he will go far in this job as his approach and manner with customers is excellent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/1/2013 - L rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent always contacted me when he said he would, found out the information I needed and was generally very helpful. All the paperwork was correct and provided in time.  Sumuda was very helpful in sorting all this out.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/1/2013 - Maureen Drury rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent has been very considerate in sorting out problems with the property and pro-active with the landlord and has kept us informed along the way.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/1/2013 - Goncalo Bandeira rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Hello, I recently moved from Portugal to work in the UK so obviously finding a house that I would feel comfortable in was very important. Charlotte Wild was the one that arranged for my viewing of the appartment, she was very professional setting up a viewing during the weekend, and very on time. 
After accepting to rent this appartment, i was contacted by Sally Perchard that was very helpfull and very professional during the hole process of renting. Sally was always available and very flexible to my needs witch helped me a lot during this transition moving from Portugal to the UK.
Regards<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/1/2013 - Milan Ptacnik rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Prior to actually taking out a letting on the property everything was handled professionally by the agency and Sumuda Herath was very helpful. However our problems started  the moment we came to take over the property. Firstly we noticed a weird smell all over the flat. The carpets were wet as well as the walls. This happened because a so called “professional cleaning company” didn`t open the windows to air the property and so all the moisture was trapped in the flat. The cleaning agency was hired by the letting agency and it is therefore my opinion that the letting agency should have checked the property before new tenants had moved in. Secondly one radiator in the bedroom isn`t working and so we are not able to dry the flat properly. Because of this the problems have just become bigger and bigger with mould spreading throughout the bedroom and now onto our clothes.  
When we contacted the property manager she said that they would manage a repair. Repair man came and checked the radiators and informing both and the property manager what the problem was and what solution they should do. Unfortunately this is all that has happened with no repairs conducted. Finally after 4 weeks we were able to force the agency to take some action (after we had sent a notice that we will contact the council`s environmental health department).  So I would like to say that I`m disgusted with the attitude of the agency and their approach to their customer. It`s seems to me that the agency is very quick to take our money without acting quickly and professionally when there is a problem. We are very disappointed with the agency and their service and would appreciate a prompt action in order to solve+repair the situation.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[16/1/2013 - AParry rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent friendly service as you would expect.
All paperwork requirements straight forward and easy to understand and follow.
The only slight issue is that when you are in the process of moving in to a property it would be better to have an up to date inventory issued / ready to review prior to the day of moving in - to cut down on time.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/1/2013 - John G rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Judy King the property manager provided an excellent service throughout the tenancy period, liaising with both the landlord and tenant on a very professional manner especially when dealing with emergency and awkward issues and arranging specialist contractor works. 

Marianna Hladka the lettings agent for the property provided an excellent service in advising the correct rental value, advertising the property to the best effect, liaising with the landlord on a regular basis and quickly finding a suitable client.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/1/2013 - Michael Dougherty rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Straightforward and flexible service that allowed a smooth transition from the US into this house in the UK.  Transactions were done timely, professionally, and with due diligence.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/1/2013 - Nick Channon rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Although the flat that was rented had been built by Taylor Wimpey about five years ago the gas boiler flue system was considered potentially unsafe by the inspector when the Gas Safety Certificate was required this year. The situation was made worse when the first attempt by Taylor Wimpey to correct the installation was also deemed inadequate by the inspector. This left Romans who manage the property with a problem. Donna quickly coordinated all the parties involved and within days had the gas installation modified, inspected and the tennant had the gas back on. As a Landlord I again had the certificate I required.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/1/2013 - Marcel rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[General maintenace and repairs are carried out in my property without my previous approval and acknowledgement. Although it was confirmed that it won't happen again it still occurs. I have the feeling that my intests as a landlord are not taken seriously and responses to concerns are unsatisfactory or not given at all. The heating had to be replaced in Nov 2011 and although it was obvious to Romans staff memeber that the job done by FBS was appalling nothing was undertaken to bring them in order or get a substantial refund. The bad state of the work carried out by FBS was even inspected by Sylvia in the property. As a consequence it is likely that the house value was negatively affected. Still today the case is not cleared as apparently no action is taken by Romans and unclear responses are given to my concerns.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[15/1/2013 - S. Withey rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Selling our house with Romas couldn't have been easier!  The agents were approachable, marketed the property well, were able to guide us through the process and a sale was agreed within 4 days - who couold ask for more!  Highly recommended estate agent!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/1/2013 - Mario. rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[It was a pleasure to let a property with Romans agency. Information provided by members of staff was honest and very professional. Especially Elaine and David , who was helpful during whole period of tenancy. Strongly recommended!!!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/1/2013 - cmacey4 rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[please with the help from the agents that were involved in the move. appreciated the phone call asking how the move went. customer service was good.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/1/2013 - Kate Norton rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As I am a landlord that lives abroad I rely on the team to contact me promptly if any problem arises with the property.  I always find them responsive and helpful.  This contact is essential to keep my mind at rest that all is well with my UK property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/1/2013 - SJ rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lucy was very thoughtful and conscientious in supporting us during a very stressful house move. She followed up actions promptly and was proactive in trying to progress our purchase.  Despite some big hiccups along the way Lucy tried her best to make the experience bearable!
In addition, Lisa provided invaluable additional support when there were delays and then a crisis with our removal company - much appreciated!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/1/2013 - Sajuna Sithiqraja rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Service was fairly good during our tenancy, at the earlier Property Manager Petra Snoblova was extremely good and Elaine Hawkins is very supportive and managed things well during our tenancy.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/1/2013 - Emily Madge rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have lived at my Property 160 Gershwin Road with Romans for over 2 years &amp; most of the works/Response &amp; Service was acceptable &amp; satisfactory, on occasion there were times with no response &amp; me having to chase for answers but it definately got better over time. Ive used Romans in previous times also the basingstoke branch &amp; the 'guys' there have been very helpfull.

I would reccomend Romans to Friends/Family, with reference to the 2 names above some response in fairness &amp; honesty needs to be reviewed &amp; made quicker but they are both helpful ladies with a good attitude &amp; service, Thank you both very much!!

Emily Madge<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/1/2013 - Neil C rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Catherine was a great negotiator when we viewed the property and applied for the tenancy. She arranged for our references swiftly, and answered all my queries relating to the property and the rental agreement. 

Since moving into the property I have found a number of maintenance and repair issues. However, Sylvia Reid has been very efficient at sorting these out and liaising with the Landlord (who is now resident overseas). This could have been a difficult situation, but Sylvia has been very courteous and professional, and has resolved each of the issues as they have arisen. This is what you would hope for (but in my experience, don't always get) from a Letting agency. I would definitely recommend Sylvia as a Property Manager and Romans as a Professional Letting Agency.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/1/2013 - Stephen rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Donna has consistenly dealt with my tennants queries to the highest standard. She is professional and polite when I speak to her and offers the highest possible service. I am happy to leave my property in her capable hands.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/1/2013 - Mr &amp; Mrs Hall rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Nick,

Just a brief note to say a very big thank you to you and the rest of your splendid team in selling our house at the end of 2012.

Whilst you were not offering the cheapest service on the market, the enthusiasm and professionalism of the Romans business shone through right from the start.  We really believe that the robust, varied and thorough marketing techniques Romans used has helped us sell our property in less than 2 weeks, given the very difficult economic climate.

We have found you easy to correspond with, and all communications both written and verbal, have been responded to positively in a very short timescale.  We certainly received a high quality and professional, efficient service from you.

We are more than pleased with all you have done for us and we wish you and the rest of the team and very happy and prosperous New Year,

Thanks once again,<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/1/2013 - Paul Snelling rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Having bought and sold property before, I was initially looking forward to working with an estate agent about as much as I'd look forward to the attentions of a blind proctologist with chronic delirium tremens and steel hooks where his hands should be.  In the event, I have nothing but praise for Romans.

Jonathon and his team were fantastic. They were friendly, efficient and professional at all times. We had over a dozen viewings and agreed an offer within 4 days of the property going on the market.

Getting the offer in is only part of the story though. Our chain nearly collapsed because of the actions of another agent. I wont mention them directly, but if you're a &quot;PROSPECTive&quot; customer of this other local agent, I'd think again, if I were you; rude, deceitful, incompetent, lazy, stupid, cheap, unhelpful and short are only some of the words I could throw at them.  BUT - dealing with these other agents is where Romans absolutely shone. 

Lisa Roe, in particular, understood what our move means to us and went absolutely above and beyond the call of duty to make certain it happened. Without her coordination and incredibly hard work, this sale would simply have collapsed after several weeks and many thousands of pounds in survey fees etc had already been paid. Without her cheerful encouragement I'd have been more of a gibbering mess than I already am.

Jonathon, Lisa and the team are on your side, then you are on a winner. Surrounded by cardboard boxes and furniture that doesn't fit, I have vowed NEVER to move again (just like I did last time). But f I did, there's no way I'd work with any agent but these guys.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/1/2013 - Lesley Saunders rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Both Paula and Sally were brilliant. Paula arranged all certificates, inventory, check in, etc with no fuss and very efficiently. Sally did the legal tenancy bits - arranged for form signing via email which saved me a journey, was prompt, timely and thorough. Both were supportive when I rang in with questions and Sally was reassuring when I needed to make a choice between tenants. Overall excellent service and I would have no hesitation in recommending to others.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/1/2013 - j hagara rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Boiler and heating broke down, our agent contacted the landlord explained situations and pushed for urgent repair, offered heaters in colkd winter months and agreed for workers to come on site and fix the issue, keeps in touch on regular basis, is very helpful, understands the urgency of our problem, no heating and no hot water, result 9 days without hot water, boiler replaced at the end in 9 days due to help from our agent, thank you<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/1/2013 - Ikram Andrabi rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have been managing my property for over two years now and my primary point of contact is Elaine Hawkins. I have found Elaine very pleasant to talk to and the level of service provided by her is excellent. Any time an issue has come up she is quick to respond and this has given me peace of mind. I know my property is in good hands.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/1/2013 - Leanne Taylor rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[All the staff members of Romans Basingstoke are always ready to help and nothing seems to be a problem to solve for you.  We live abroad and really rely on Romans to sort out all our problems &amp; issues with our house &amp; tenants! They have never failed us and we can honestly highly recommend Romans Basingstoke to help all their customers with a high level of service! A special thanks to Donna for all the hard work she has put in through the change over of tenants and sorting out all the issues!
Regards
Chris &amp; Leanne Taylor<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/1/2013 - Laura rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had a bad leak over Christmas but Donna got back to me quickly and got it sorted quickly aswel.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/1/2013 - Terry Sands rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Good customer contact, plenty of notice given when Silvia is coming to the property, any feedback has been quickly dealt with in a efficient manner<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/1/2013 - J Ellerbeck rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have always found Kelly to be very helpful in our dealings with the letting of our flat in Wokingham<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/1/2013 - Lynne rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Both these property managers are pleasant to deal with.  They are helpful, communicative and efficient.  They are supported by a good team at Romans, giving the impression that the set-up is professional at all times.  I would mark their personal grade as 'excellent' but feel I can only rate Romans as 'good' because I find the accounting system (monthly statements) not clear enough.  I would like more detailed reasons to be shown when expenditure is deducted from monthly rental statements.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/1/2013 - Ian Rogers rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly has always provided information promptly and acted on instructions.  The service has always been professional, irrespective of the matters that are being dealt with.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/1/2013 - Ross rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lisa was our link between everything going on. She worked so hard, well beyond what we expected. She always took time to explain everything, rather than assuming we knew what was happening (as we don't buy a house every week!), and kept us up to date from day one. She also helped to resolve more than one problem that arose during the process. I would recommend using her through Romans again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/1/2013 - Younes rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lynn is efficient, helpful and professional. She is the main person we can rely upon and always responds quickly to our requests, including directing us to the appropriate person when necessary.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/1/2013 - Louise rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The team at Yateley provided me excellent support during my long winded house sale.  They remained patient and professional during several issues and a difficult buyer.  I also used Romans for the house I went on to purchase, which gave me seamless support from the Romans team in manageing my whole move.  I am very grateful for their support during this complicated process, and would not hesitate to use them again<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/1/2013 - Shalom Nnadi rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Syliva Reid has been my primary contact at Romans. She is always responsive and comes back to me whenever i have a query or question. Sylvia's advice and support has been very much appreciated and welcomed. I feel comfortable picking up the phone and know that i will be delt with in a kind, understanding and professional manner. 
I have had to contact the Bracknell letting office on a number of occassions and although have not received the same level of service, I know that if i contact Sylvia, my issue or concern will be delt with.

She is friendly but firm and says it as it is in the nicest possible way. I would like to thanks her for all her help and support<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/1/2013 - r swift rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Ms Reid has always been very helpfull and has always helped with any enquiry punctually and efficiently. She also has a very good telephone presence.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/12/2012 - Rose rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sharon always responds quickly to our requests, including directing us to the appropriate person when necessary.  She is efficient, helpful and professional.  Sharon is the main person we can rely upon and is the reason we continue to use Roman's as our Letting Agent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/12/2012 - Mike Cullinane rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sylvia has at all times provided a excellent and responsive service, offering practical and common sense advice. Whereas my response to queries has sometimes been slow, Sylvia has responded promptly and courteously.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/12/2012 - Susan rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The sale was quick and mostly efficient.  We were disappointed to get multiple contacts with offers throughout the sale process rather than, as indicated at the start, dealing with the single contact point we first met - Paul Westmoreland - whose customer relationship attitude was excellent.  However, we got a quick sale and the follow up from Lisa Roe was very good even though she did not appear to have been given all the information she needed at the start.  All in all a good sale and we would use them again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/12/2012 - adona agunoy rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[the agent is very approaching and helpful in so many ways like printing all our necessary documents and above all she help us to communicate with the landlord to reduce the rent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/12/2012 - AlexC rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[When I asked Romans Yateley to value the property I was selling, an agent who didn't give a name suggested a valuation of 400,000 without visiting the property or referencing Zoopla. Zoopla says 492,000. Another firm marketed the property at 495,000 and I have a 465,000 offer subject to contract.

I made an offer downsizing to a small house marketed at 185,000 and met the zoopla valuation of 168.000. A Romans agent verbally informed me the owner had rejected a 178,000 offer. So I emailed Romans Yateley and asked explanation why their pricing was so different to Zoopla and noted a similar property in the same street recently sold at 170,000.

No explanation or reply has been forthcoming. A reputable agent would at least justify their market valuations.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[23/12/2012 - KB rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Harrison: Harrison was very good at keeping in touch and making sure we knew where we were with prospects.

Jon: Jon sold us the service well and moved well on the offer once it came in.

General: We were disappointed with the number of prospects that came through the property, and only having 2 viewers to an open house was a let-down. Clearly the first real prospect through the house put down a reasonable offer a few hours after seeing it, and we feel we could be a lot further down the process if the prospects had been brought through.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/12/2012 - Sue Baker rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This is my first experience of renting a property and as a single mum it was a nerve racking prospect! However, Paula has made it a very pleasurable experience. I was most worried about things going wrong around the house and not being able to sort them out on my own. However if anything goes wrong I ring Paula and she immediately gets the maintenance team onto it and they come and fix it!

I am vey grateful to Paula for making life as a tennant easier - she is better than any husband at getting the job done!!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/12/2012 - Loet Quant rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Any problems I had in the property were dealt with by Elaine in a speedy way. She liaised with the landlord, who did not always responded swiftly, and made me feel a valued tenant.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/12/2012 - Tim rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Having not been too impressed with Estate Agents in the past I was very pleased with the service recieved at Romans. Charlotte was very helpful and always delt with my requests well and very promptly. Overall we were very happy with the service and in particular the way in which Charlotte looked after us. 

My only fault with Romans is the very high admin fees which seem to be based on rental amount and not actual work done. For example our inventory was done by the landlord yet no admin fee was adjusted for this. 

Anyway, the high fees were my only issue and if you are looking for a good estate agent then Romans is a good choice.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/12/2012 - Ben rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent was very helpful, and pleasant to deal with. When I, as a tenant, had any questions or issues arising, the agent was quick to respond and sort the things out.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/12/2012 - Kris rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have had great customer service from Lori Ross, she has always been helpful &amp; supportive to our needs.
We have been tenants at this property for nearly 13 years and we see Lori on many occasions with the house inspections and she has always followed up with any problems or repairs that are required.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/12/2012 - Denis rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly was very helpful in the viewing of several properties and in organizing the letting of the current property.
She is motivated and efficient in her work and I would recommend her .<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/12/2012 - Marcin Wilczek rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The professional service, the help and the consulting at every stage. I am very pleased with the work of agents.  I recommend them as agents! Great job!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/12/2012 - Marta Kowalek rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very nice and professional service. Help at every stage of lease of the flat. Quickly and efficiently. Excellent agents!!
I will recommend these agents.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/12/2012 - Ann M. Brigden rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Robert Flood and Keiran Lamb were both very helpful. Rob knew about the proposed garage conversion 6 months before it was ready for Letting, and provided advance information, with several options. The rent was probably set too high to start with, but having reduced it and despite a lean time of people looking for a one-bedroom flat in this area, Kieran arranged for several  potential tenants to visit, and he answered all my questions. I called into the Woodley office on several occasions during the 10 weeks and always received prompt and courteous attention by the staff.  Finally (after 10 weeks) a tenant appeared, who is very pleased with the accommodation and he moved in 3 days ago.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/12/2012 - Mrs. Harris rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sylvia Reid deals with the customer with professionalism.  She's quick to respond to any situation that requires action and she's helpful and friendly.  Can quickly contact her if needs to be and arranges things smoothly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/12/2012 - MB rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Ben Biggs did a great job of helping me find a property that met my needs at the right price.

Lori Ross handles the on-going contract in a very efficient way - and yet with a great blend of professionalism and friendliness. Lori is superb at responding to any issues no matter how trivial, and has gone out of her way to understand my particular business and personal situation and worked flexibly around and within those constraints. I have no hesitation recommending Lori.

Unfortunately I cannot say the same for Romans as a whole. I was treated so poorly by the contract renewal team that I considered leaving and finding alternative arrangements to avoid being treated so poorly again. It was shocking and no apology (despite very clear and admitted errors on the side of Romans) has ever been forthcoming.

Overall I get the sense Romans treats their clients like numbers on a spreadsheet with a few rare exceptions such as Lori.

If you are a prospective tenant I would say they are worth dealing with - but be prepared for some very impersonal dealings. If you are a prospective landlord I would suggest exploring alternatives very carefully before putting your eggs in this particular basket in case someone drops them without you being able to do much about it until after the event..<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[20/12/2012 - Ian Gibbins rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have been a customer of Romans since May 2012 having had some previous bad experiences with managed lettings.  Romans have so far acquitted themselves well and have restored some faith in the process of property management.  We do receive regular reports about the property condition which includes photographs and any discussions or recommendations and any requests from ourselves as landlords are dealt with promptly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/12/2012 - Eirwen Hughes rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Just want to take this opportunity to say what a pleasure it has been again to deal with kelly Luck at your Bracknell office. Kelly always has time to explain everything in detail is curtious and in my case extremly patient. I'm a Midwife and not a professional Landlord therefore i'm always needing reassurance and guidance and with Kelly she is always ready to support me in the most professional way.

I would equally like to praise this delightful young lady called Charlotte Wild, again at the bracknell office. This young lady has a wonderful telephone manner always curtious and extremly helpful. If i've had a concern with regard  to anything at all she has always dealt with it, has returned my call at her earluest convenience and never had to chase her for anything at all. Charlotte really is a credit to your company and found who appear to be very genuine nice tenants for 32 Warren Down.

Merry Christmas and a Happy new Year to you all.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/12/2012 - Richard Swiatek rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Myself and my partner have recently moved in to a rented property in Wokingham and I wanted to leave feedback on my experience with Romans Lettings. Very rarely do you come across first class service, but on this occasion I can safely say we experienced it from start to finish when dealing with Jodie Ogden and Seirian Jones. They made the stressful task of moving stress free and everything was handled quickly and efficiently, we hardly had to lift a finger, everything was done expertly by the team. I would highly recommend Romans Lettings in Wokingham, the service was excellent throughout the whole process and Jodie and Seirian made moving a simple and enjoyable experience. A Class, thanks again guys.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/12/2012 - Rosa rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Paula is our property manager and has always been very friendly and helpful. Whilst she has been looking after us we have had new fencing and front door at the Property which I believe the landlord was reluctant to replace.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/12/2012 - Matthew Rackley rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[More than happy with the service that i have received from Romans - Always been very helpful
Waiting on news as to when the property's fount door will be replaced as the present door is going moldy and very dam due to the door frame becoming rotten<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/12/2012 - C. Hobbs rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans very quickly identified a suitable tenant according to my requirements.  The day to day management of my property is the responsibility of Lynn Masterman based at the Woodley branch.  Lynn has always been proactive in dealing with with any issues requiring attention and reports back via email on updates and resolution.   I have been very satisfied with her service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/12/2012 - E. rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This was my first experience of letting a property and, understandably, I was nervous. From the moment I walked into the Tilehurst Branch of Romans I was immediately put at ease by Michal who took time to explain the process to me and answered my numerous questions in a polite professional manner. During the time before the tenant moved in, he kept me informed answering emails promptly and always returning my telephone calls. I would have no hesitation in recommending him to anyone.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/12/2012 - Al rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[everyone i dealt with from Romans Wokingham were excellent - Jodie and Ellie i talked to most but Kelly too, and the ladies in the show home too - all fantastic!

Al<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/12/2012 - Peter Ross rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lori managed and resolved a couple of maintenance issues in a very professional and timely manner and is always on hand to assist generally.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/12/2012 - David Knott rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have a full management service with Romans on my property since 2000.
The professionalism and level of service have been excellent throughout. Having lived abroad, I have every confidence that my home is in good hands. Any issues have always been followed up swiftly and I have been kept fully informed.
Sylvia Reed, my property manager is always very helpful, friendly and cares about doing a good job.
I am happy to recommend Romans Letting without reservation.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/12/2012 - Caroline Russell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lori has been our Lettings Agent for 17 months and in that time she has been patient, understanding and outstanding in helping us through some stressful times. When we had no working boiler she was fantastic working with an absentee landlord and contractors. When our landlord was taken to court, she helped us find a new property. At all times, I know that if I need help she is there at the end of the phone and will do everything she can to help us. I would recommend someone to Romans because of the service and support we have had from her.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/12/2012 - Honeyhillhouse rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have been very reliable. Paula our contact is always quick to deal with issues or pass on information to us. Quite expensive for full managed but you get what you pay for.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/12/2012 - Tom Ross rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[During my tenancy I have dealt solely with Lori Ross for property maintenance and general enquires from Romans. I have found her to be both courteous and prompt in dealing with my various requests/concerns.

In times when remedial work was needed, Lori contacted me in good time and gave clear information on times of arrival and information on the contractors coming into the property. This included the maintenance of the outside of the building.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/12/2012 - Marjorie Ireland rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have rented my house out through Romans Bracknell, since June 2011. Throughout I have received excellent service. I changed tenants recently and Sally Perchard went  I am sure beyond the remit of her job descrription to support me with several queries. I always received an almost instant response and was extremely grateful as I live more than 200 miles from my property. I cannot recommend her and the Administration department highly enough
Kelly Luck and her team amazingly relet my house within 3 days and I am extremely grateful to them for finding me a new tenant so quickly. They all offer a very professional service and are to be commended<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/12/2012 - T Ash rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[On calling with regards to an issue with faulty smoke alarm it took a couple of attempts, and couple of weeks to get the issue sorted as although in our initial email we said the battery had been replaced and the alarm was faulty we were told it was down to us to replace the battery which wasn't the issue. On our next call regarding a leaking towel rail which I fixed Sylvia had been much quicker in responding and asking if I had managed to sort the issue upon getting home from work. Another point was that the card we were given introducing Sylvia had the wrong contact details which may have resulted in the delay with the first issue.

Charlotte was very friendly when showing me around the property &amp; also very accomodating when arranging a second viewing for my partner to see the property. On a couple of occasions she was a little ditzy and forgetful with coming back to me with questions I had asked. 

On one attempt at a second viewing we were stuck in very heavy traffic and therefore phoned ahead to advise that we were due to have a second viewing on the property but were running late. This message was left with someone in the Bracknell office which then was not passed on and resulted in us not being able to view the property that evening. We were quite upset as no one had passed on the message and when we reached the property and phoned again we were told Charlotte had waited for us but we had just missed her as she had another viewing. Then we were very happy that Charlotte did make the effort to fit us in at the end of her day on a weekend which we greatly appreciated. 

Overall I would say that I have been reasonably happy with the service we have had so far from Romans and I would happily use them again in the future<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/12/2012 - Nordine rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I really appreciated the patience, commitment and professionalism of Sylvia.
She checked every details of the property before we take the keys.
Even the smallest details have been reported and she provided clear answers to all our questions.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/12/2012 - DOLI rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As a landlord I have used Romans for many years now and have always received first class service even when I was living abroad. The service from finding a tenant, monitoring progress,  and ensuring the property remain in good condition has been very smooth and efficient.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/12/2012 - Ian C rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[An exceptionally impressive service from the first interview right through to the tenant occupying the property.  We were always kept informed and viewings always took place as agreed.  

This form only allows me to name two individuals, but thanks are also due to Kelly and Charlotte for their help.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/12/2012 - Kathryn &amp; Alan Cox rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The Romans team at Crowthorne, and in particular Daniel, were a delight to deal with, offering a professional, courteous and efficient service. Through out the entire sales process they managed our expectations and provided regular updates on progress. When our sale ran into a few unexpected problems our move manager Natalie pull out all the stops to ensure momentum was not lost and that our move was completed successfully.

We would like to commend Daniel and Natalie for service excellence and to thank them for the work carried out on our behalf.  Well done!

Kathryn and Alan Cox<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/12/2012 - liane gutteridge rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have dealt with sylvia for many years and have always found her pleasant and helpful.When i have had to contact her because something has gone wrong within the house that i rent,she has always dealt with the problem promptly and efficently and if the companies concerned take a while to comtact me to arrange a time to carry out the necessary work i only have to ring sylvia and she will immeadiately sort it out for me.Overall i am very pleased with the service that sylvia  provides.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/12/2012 - Martyn rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Superb service kept customer very well informed at all stages. Whether it be a flat inspection or arranging for someone to come and fit a new light fitting. The customer service from Sylvia was awesome and I look forward rest assured that she will continue to look after the property and the needs of the tenant for the foreseeable future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/12/2012 - MARC rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[PAULA COPE HAS BEEN LOOKING AFTER MY PROPERTY FOR SOME TIME NOW AND I CANNOT FAULT HER AT ALL, SHE DOES A FANTASTIC JOB AND ITS A REAL PIECE OF MIND KNOWING MY PROPERTY IS BEING SO WELL LOOKED AFTER IN SUCH CAPEABLE HANDS.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/12/2012 - Josie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We used Romans frequently to help us look for a home to purchase.  Although the home that we eventually bought was listed with another agent, we were particularly impressed with Roma's Service, in particular Jason Farrimond who showed us round most of the properties we viewed. 

We found him to be incredibly knowledgeable about every house we viewed, and it was obvious that he had done his homework beforehand.  Jason was patient and allowed us to look around at our own pace, and was courteous when the owners of the house were at home.

The industry needs more agents like him and Romans in general.  They made the process of looking for a new home much less stressful.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/12/2012 - Ian Wright rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sharon has always been most helpful, ready to sort any problems we have had, large or small. She is very reliable and always efficient and pleasant. Romans themselves are very professional and efficient, and I would not hesitate in recommending them to any prospective tenant or landlord.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/12/2012 - Kevin Mundie rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lori was very flexible and understanding of our needs and worked hard to accomodate us. Lynn was also extremely helpful in getting us &quot;over the finish line&quot;<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/12/2012 - David Rothwell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We had been tentatively looking to move for about 3 years on and off, but could never find a property big enough or desirable enough to make us actually go ahead, even though we knew our own house was in a popular area and would likely sell readily.

But Romans had finally come up with a house which tempted us, and we were able to both sell and purchase quickly through them, with a short chain making the whole process go through in about 2 months.

Although we accepted less than our market price, Romans were able to negotiate for us so that we received the actual transaction price we wanted.

Although the final two weeks or so was pretty nail-biting to hit a target completion date, and a last-minute cancellation got us the local removals firm we wanted, all went well and we were able to move in with time to spare before Christmas.

Romans achieved for us both the sale and the purchase we wanted very rapidly - so I cannot recommend them highly enough. Well done!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/12/2012 - Upu rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lori was our Property Manager for more than a year and she was fantastic. She responds promptly and politely to our requests maintenance issues in the house and those been dealt with quickly &amp; efficiently by her end. I definitely think her kindness, &quot;go the extra mile&quot; and friendly nature makes her an asset to Romans Fleet branch.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/12/2012 - Sharon Taylor rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans were excellent during the sale of my property. They have a proactive approach to sales giving regular feedback and updates on viewings. The after sales team were also great, l recieved weekly calls on the progress of my sale. I would recommend using Romans Estate Agent to sell your propery<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/12/2012 - Sarah Jackson rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Paula has always been very helpful and responsive to our enquiries and to notify us of issues that our tenants have raised. She also recently assisted with arranging quotations for replacement glazing and handled this professionally. She has also offered to take photos of the property for us as we live overseas and sends these through from time to time so we can see how the house is looking. Also Paula arranged for Jonathan to give us a valuation for the property too. We are very happy with the service and communications from Paula and hope that she is recognised for her work.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/12/2012 - mark Siggers rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sylvia always responds to my requests in a timely way and follows up well when needed. She informs me quickly if there is an issue with the property and then sorts it out professionally.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/12/2012 - A Barnett rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I reported on Friday 7th December and issue that I was experiencing with a white supplied with the property.  The washing machine was not working as it should.  Elaine responded quickly and liaised with our landlord to resolve the problem on our behalf.  Both Elaine and the Landlord were very helpful and positive and approachable to try and resolve this problem.  This is now Wednesday 12th December and we have understand that the new item will be delieverd on Saturday 15th December.  A very speedy service<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/12/2012 - Steve D rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent was totally professional in her approach, she was always ready to listen and give advice when asked. She was always quick to respond to queries and when  a problem with the property was notified to her then it was rectified immediately, often same day service. Issues were dealt with fairly, even when that cost the landlord. Inspections were carried out sensitively and followed up by written confirmations. In all honesty the agent went out of her way to be supportive and brought a wonderful sense of humour to her work.  I know that this is not a one off as another family member experienced the same level of service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/12/2012 - Mrs M Machin rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was new to the area and Phoned Romans for some advice on the area and if they had any properties available. Kelly Saunders helped me find the perfect rented property and was always willing to help with any queries that I had. She sorted out the maintenance repairs extremely quick and didn't have to wait in all day for them to arrive!! Thank you very much Kelly and Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/12/2012 - Michelle rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Hello,

Sylvia has been very helpful in both assisting me and/or arranging necessary works to be carried out at the property.

On moving in I had problems with the kitchen light as well as the house alarm and Sylvia made all the arrangements to get these issues resolved - very promptly and with minimal inconvenience to myself which has been greatly appreciated.

In terms of communication, Sylvia has been great at responding to my e-mails or returning my calls and answering any questions/queries I have - again I was impressed at how quickly Sylvia responded.

Overall, I'm very satisfied with the service I've received and it's always a pleasure to work with Sylvia.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/12/2012 - A Winchester rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have been tenants at a property rented through Romans Fleet for almost two years now. We have found them to be extremely professional and very responsive to any query or need of assistance. In particular our Property Manager Lori Ross has always been excellent in resolving any issues during our time there from arranging for minor repairs to coordinating queries with our landlord. The only negative is what we consider to be very high charges for contract renewal for what is effectively a photocopy of your contract with new dates. Other than that we have been happy with their service and happy to endorse them.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/12/2012 - n/a rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lori Ross, our property manager, is excellent. She has dealt with all issues we have had with the flat promptly and professionally. Also, she responds to any questions we have quickly.

However, notwithstanding my opinion of Lori, I am not particularly impressed with Romans as a whole. I think their admin charges are unjustifiably high, and I think their processes with regard to the ending of a fixed term contract or renewing of tenancy agreements are lacking. They either appear to be unaware of tenants' rights in this area, or provide only half-information to tenants in an attempt get more money out of tenants. I doubt I will use Romans again.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[13/12/2012 - Robert Shipway rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sylvia has do quarterly check on the property and always listens to what I have to say about issues with renting the property that I have through the term of the tennancy.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/12/2012 - Jay Jay rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have had only positive experiences with the letting's side of Romans (not so good with the sales department).  Both our current lettings manger Lori and our previous lettings manager were very plesant to deal with, responded promptly to emails and messages and have corrected any problems with the property speedily.  (However I have less than desirable encounters with the Sales department and still waiting to hear back from 2 emails sent in October and November to the credit control department).<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/12/2012 - Miss Liz Parmar rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have found Charlotte to be extremely professional and very thoughful in every contact she has had with me from the first viewing to an end when I have found the property I liked and sucessfully finalised everything.
Charlotte is always polite and very efficient in replying to my e-mails and/or phone calls and keeping me up to date with the progress. A very big Thank You, Charlotte!
I would also like to mention Sally Perchard who has also been extremely helpful and answered many of my never-ending questions. Great service, thank you!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/12/2012 - David rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Had a few problems with flat. With that I mean , failed fridge freezer, doors etc and Paula has always dealt with these on my behalf . I have relied on Paula as I travel overseas extensively and need someone to take the initiative as if it was their own property. I am not a professional Landlord but Paula does project the air of professionalism that would be expected. That I thank her for.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/12/2012 - Marco Vigini rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans has always acted in the most professional way.They have always appointed good long term tenants and handled problems as and when they have cropped up both promptly and quickly. Based upon their performance over the years I would use no other agent. 

I dealt with Paula Cope who was most helpful at all times. She went well beyond her call of duty to help sort out various difficulties that arose. I will certainly not hesitate to recommend Romans or use them again myself in the future. Managing my flat was a totally positive experience.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/12/2012 - Janice rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would highly commend Jonathan Hawthorne who took the time to get to know exactly the type of property we were particularly looking for, kept in contact, and even though our search took a while he knew he had found the right property for us before we had even seen it! Outstanding service.
Lisa Roe is just the person you need when you're in the process of moving.  Calm, cheerful, knowledgeable, efficient, and always in contact with updates.
Both employees are a real asset to Romans.  I would highly recommend Romans to all my friends and family.  Outstanding service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/12/2012 - Dr Gareth Hayton rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am an absentee landlord living in Cape Town and I rely entirely on the Basingstoke team to manage every aspect of my properties. There have been a number of errors from various outside parties, particularly a company called Peverel, but the Basingstoke staff resolve these rapidly. They even intervened to have an eroneous legal issue reversed. It may be part of their job, but from my side the effort is greatly appreciated. I can highly recomend their services.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/12/2012 - Chris Pearce rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I work a long way from home and often cannot spend the entire day in waiting for the inspection visits. Paula always goes out of the way to fit in with my availability and is efficient and courteous.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/12/2012 - Anne Stirrup rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have leased out our property through Romans and are currently living out of the country. We have been dealing with Sylvia Reid for some years now and have always found her to be approachable and efficient. We have always received lease renewal notifications timeously and have always relied on Romans to pay various repair bills etc. on our behalf.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/12/2012 - R Mitchell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans contacted us before we decided to sell and these advance displays of interest were one of the reasons why we chose them when the time came. 

We found Daniel Elliott to be polite, professional and persuasive. He knew his stuff very well -  his knowledge of current local market values was excellent as was his plan of how Romans would achieve the best possiible sale price for us in the quickest time frame. 

Lucy Morrison was very personable and handled our sale extremely well. Everything went through super quickly,and very smoothly which was much appreciated.

I would use Romans again without hesitation.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/12/2012 - Ian Mattison rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lori has been very pleasant and professional whenever visiting this house. Always friendly she is attentive to her job and is very empathetic to the needs of the property and the tenants. Very punctual and ever ready to meet the timings of the tenants Lori does not remain any longer than is necessary and thus causes as little disruption to the tenants as possible.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/12/2012 - Sam rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lori is always very helpful. If I ever have a problem with the property Lori always assists me and quickly. I would recommend Romans to my friends.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/12/2012 - Clair B rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was badly let down by another estate agency and was desperate to sell. Jon provided helpful advice on the Onbudsman code of conduct which was instrumental in getting out of an onerous contract with the other agency. Within 2 weeks I had viewings and the 3rd person to view my property made a final bid which lead to a cash sale. I was kept updated on a regular basis, had timely feedback on viewings and I felt are I was a vlaued client.

His advice was pragmatic but positive and the few changes he recommended lead to an almost instantaneous offer. he clealy understands the market in Aldershot and the current economic climate and got the best price I believe I could have received. The Romans marketing campaign if all over the area and really installed confidence.

I really enjoyed working with him and I also found the team around him very helpful when I called in with enquiries - even really late at night.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/12/2012 - Jo Miller rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Since moving into my rented property at the end of October my Property Managers Sylvia Reid and Jan Stamp have worked tirelessly is sorting out some major issues with the house.  They have been pateint, professional and much to my delight have managed to get the best end result for me.  Thank you Ladies, your assistance is very much appreicated, keep up the great work.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/12/2012 - joanandcolin rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sharon Tubb has been our letting agent for our house for the past 10 years.  We have not had a moment of concern over the house during that time.  She has been exceptional, expecially during a dispute with the neighbour (which truned out to be the neighbour's mistake).  Sharon responds speedily to all our queries with the minumum of fuss and the maximum of effective action.  After using two other agencies which had falen short in their handling of the house, her dedication to the job and her management of the house came as a wonderful surprise.  Ten worry free years....thank you Sharon<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Jill Newman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Always very professional, keeps me updated on any problems with the tenancy and acts quickly to rectifiy any problems that arise prior to contacting me for approval.  Any messages left are usually replied to within 24 hours.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - C. Weston rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been renting a property for over 12 months now and following the initial dealings with the Fleet office which was a smooth and pleasant process, I am now taken care of by Lori Ross within the team.  I have always found Lori to be extremely helpful and friendly, and efficient whenever I have had to contact Romans.  I would recomend Romans for letting properties as in my expereince so far it has been excellent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Franklin Evans-Klutsey rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We cooperate with Paula  one and half years and we are happy with friendly and professional service, quick response to any problems, no complaints.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Jeannine rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been very please with the service received from Romans and Paula Cope.  I am always kept up to date on every aspect of the letting process and get regular feedback and assistance whenever required.  I would definitely recommend Romans and Paula for all your rental requirements<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Carl Ruxton rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sylvia Reid has always responded to any questions or comments made by me without delay. Paula Cope &amp; Tracy Cook  appear to get their jobs done without any fuss. Lisa Fazal does the property visits &amp; provides clesr &amp; useful feedback to us.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Mr R Nichols rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Chris has always been excellent whenever I have needed to market the property.  He has taken the time to understand my needs and is always in constant communication.  He is always pro-active and , touch wood, has been able to line up new tenants before the old leave.
From a day to day management, I would also like to call out Paula Cope.  Paula is my interface to both Romans and my tenants.  I rely on Paula to manage the day to day requirements as i prefer a hands-off approach.  She does this in a most professional and efficient way.
Thanks.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Katie rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[In terms of customer support I have positive feedback, and would like to commend our agent, Lori. She has been helpful, friendly and responsive on any issues raised, ensuring successful resolution of some of the problems we've experienced with the flat.

On the downside; when comparing against other agents in the area, Romans had one of the highest level of fees. This again comes back to bite upon the renewal of the contract. A blanket policy of charging renewal costs for any extension on existing terms is somewhat bewildering (and slightly cheeky). Especially when a fee is required with no benefit to the tenant and a request to extend on a rolling basis on current terms is not given credence. This has been mentioned by other friends and collegues who are tenants with Romans so doesn't appear to be a one off experience.

In summary a good estate agent but some work required to bring fees back in line with the market and generally provide better communication in order to prevent tenants from the uncomfortable experience of feeling like they are being ripped off!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Caroline Payne rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Although I have only recorded a score of Good, I think the service I have received from Kelly has been very good and consistent.  She nearly always gets back to me immediately if there are any problems and keeps me informed of progress and outcomes.  She regularly checks the property and gives a good report on her findings.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Caroline Payne rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Although I have only recorded a score of Good, I think the service I have received from Kelly has been very good and consistent.  She nearly always gets back to me immediately if there are any problems and keeps me informed of progress and outcomes.  She regularly checks the property and gives a good report on her findings.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Guy Parry rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am very satisfied with the service I have received from Romans who have been attentive to my needs and responsive when action has been required. Highly recommended.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Emma Proctor rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lori Ross has helped us from the begining, we had an issue with the washing machine at the premise , we had just come back from a 2 week holiday, I rang and spoke to Lori who had some-one out within 2 days to look at this, and within a week(part needed to be ordered) this was fixed, which was a great relief. I also appreciate how quick Lori responds to emails and keeps me updated with any issues we may need to know (Christmas opening times)<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Anonymous rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sylvia Reid has looked after the property management of the apartment I rent since 2003. Sylvia has always been very approachable and dealt with any issues that have come up very promptly. I always try to be at home when the regular property visits come around and Sylvia has always been very flexible; on one occasion Sylvia even came on her way home so I could get there on time. This was wonderful as work travel can make being there difficult. Both friendly and efficient it has been great to have that personal relationship. When I move I hope to still stay with Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - HannahPrice1802 rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lori Ross - Although we have only recently moved in to the property stated, so far we have had no problems / issues with Lori. She is very helpful and quick to respond to any queries that we have had in the first couple of weeks of moving in to which we are very grateful. We hope she can continue this with us

Lynn Dunlop - Again very helpful and quick to respond to our queries during our application process and also signing of documents once everything had been accepted. We had a small problem with regards to moving in at a particular time on our moving in date however she was able to re arrange quickly and without fuss to suit our needs

In general we consider Romans to be excellent and thankful we have you as our letting agent. We have not received this kind of professional treatment in the past.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - SH rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have used romans for nearly 13 years to manage our rental properties and we have always been pleased with their service<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Faye rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lori, Lynn and Hannah were all very helpful with the rental of my new flat.  The whole process was very smooth and stress free.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Steve Levett rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I recently moved house and was quire specific in what I was looking for.  Having dealt with Romans (Wokingham) previously I also encountered the staff at the Bracknell Office, name Paula Cope, Sally Perchard and Charlotte Wild.  All three had different roles and occasion to meet or discuss details with me re taking on my new tenancy.

The property choices I requested were relevant to my search - unlike some other Agencies - and once I decided to take on the new premises all three ladies were very professional in their approach, walked/talked me through the process and at all times kept me informed and promptly.

Moving is usually a stressful process, but I'm pleased to say that Romans took the stress away and made it a straightforward business transaction - thank you.

Steve<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - MajesticTheft rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was very pleased with Roman's handling of my property, they managed my property for a year whilst I was abroad, and continue to manage it now. The setup was quick and hassle free and they have always managed to find me a tenant quickly. Any problems are resolved efficiently and without dispute. I would recommend them.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Mark Raybould rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Paula Cope and the office of Romans that assist in the management of my property have always provided an excellent and comprehensive service. Communication is the key with prompt advice in respect of any issues that either the tenant or I experince to ensure the landlord and tenant relationship is good and that both of us are kept happy. This usually results in tenancies that extend beyond the initial 12 months shorthold assured tenancy thereby minimising void periods and extra costs to me.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - David rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have been renting the property for 18 months, whilst we have been happy with the property there have been a number of issues we have had since our tenancy began. Lori Ross has been our contact and from day 1 has been nothing short of fantastic, every problem we have had has been dealt with in a fast and professional manner. Lori has always come back to us with updates and has resolved every problem we have had. The experience we have had from Lori managing this property has been first class and we have no problem paying the management fee as long as Lori continues to look after us. We would definitely recommend Lori for being so professional and helpful. Top Class Service, something that is a rare commodity these days.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Mrs Townsend rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have used Romans Lettings for almost 10 years and our property has specifically been managed by Paula Cope for the last two.  She has also been swift to respond to our queries and has dealt with each and every issue in an efficient manner.  Romans is a large organisation and dealing with them can feel somewhat impersonal, however their size ensures they have experience of many different issues and therefore have a high level of expertise in many areas.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Concerned Tenant rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have been very disappointed by the attitude of Romans as a property manager. Very often they do not turn up for property visits on the day that we have arranged and there is no explanation given. We often have to correct the property report as this is usually lifted from the previous one. 

When my husband is at home for the property visit he has experienced rudeness from the people doing the visit. He will now not contact Romans and leaves it up to me because he is fed up of the way he is spoken to.

I have contacted Romans to correct my name on their records 3 times and I am still getting post from Romans in my maiden name so I have just given up.

Quite a few times we have flagged issues during the property visits that have still not been repaired. We haven't been able to open our bedroom blind for over six months! However, I have to say that when they do arrange for someone to come to fix things, the contractor is usually very good.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - stuartgo rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent and responsive service.  Property checks have been conduced efficiently and minor repairs quickly arranged, with follow up.

Very happy valued tenant<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Mark rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The service provided by Paula is first class, I had a couple of minor repairs needed doing and they were dealt with efficiently and promptly

Paula has alwas been professional, courtious, and efficient in all of my dealings with her<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Nick Leach rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have communicated well throughout the marketing of the property and the subsequent letting. In spite of a couple of false starts due to prospective tenants being unable to complete the occupation when planned, Romans managed to find a tenant in reasonable timeframe and at a good price, have responded quickly to questions, and have processed all payments very promptly. The issue, approval and subsequent delivery of the Tenancy Agreement was handled particularly well. I am confident that Paula Cope will handle the ongoing management of the let with her usual professionalism and efficiency.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Lucy Blanchfield rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been dealing with Paula for nearly a year now and have found her to be very polite, helpful and very reponsive. If I have any queries or issues I hear back almost immediately from Paula. It is nice to have one point of contact - in the past with other agents I have had to deal with a number of people and it was confusing so having Paula has eliminated this.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Vikas Sobti rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Since the time we have moved in this property, there have been few issues with the Electrical Gagets. Every time I have contacted Paula Cope she has been very proffesional and promt on making sure that the problem is looked at. There have been times when I have left the voicemails and she is always very quick to respond back. A big thanks to her.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Adroam rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Right from the outset, Romans were polite and courteous. I was given ample time to look round the property (much more than other agents) and the agent answered as many questions as he could, offering to get back to me with more information on the questions he couldn't answer.

Once I agreed to take the place, they were always courteous and helpful, treating me as a valued customer from the start. Any questions I had were dealt with in good time, and generally left me feeling very positive about my move.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Dr Abraham Venter rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have received an excellent, professional service from start to finish in finding and securing a rental property of my required specifications at short notice.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Steve Bargent rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was looking for a potential Tenant and as time was passing by, it became more and more urgent as I was losing money and needed to let the apartment as soon as possible.  I found the staff at Romans very professional and proactive.  In next to no time they had found a Tenant who has agreed to pay the full asking price and has already paid a holding deposit and signed the Tenants Agreement.  It is happening so fast now which is very impressive and I would definitely use Romans again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - PJS rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lynn has always been very easy to contact with any queries. She keeps us up to date on any changes and work that needs to be done in the property, and very responsive in emailing me about the inspections findings. Lynn is friendly and very easy to deal with.
Would have no problem recommending Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Dr Zahid Hussain rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Premier Let. Romans Estate Agents are good in finding tenents and managing the property, Kelly esp has been approachable and gets the job done quickly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/12/2012 - Absenteelandlady rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sharon Tubb has looked after my rental property for ten years.   During that time she has dealt with any problems arising in my property with supreme efficiency.     I know I can confidently  leave Sharon to select new tenants, when the occasion arises,  and to keep a watchful eye on my property at all times.    Sharon combines a professional and friendly manner with ease and is a pleasure to deal with,   She takes away any stress of being a landlord.    I have said on many occasions before that she is an asset to Romans<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/12/2012 - Nicky rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Roman's provided a first class service.  Excellant communications from both Michal and Tim in the School Road, Tilehurst, Reading branch.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/12/2012 - Alan Shepherdson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Always there when we called to answer all of our questions, was very professional and emphatic with what ever we asked. If it wasn't,t for Matt we would not of used Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/12/2012 - Peter rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I chose Romans to let my property because I had a good experience with them as a tenant in the past.
I am living overseas, so I wanted an agent who could provide full property management.
Kelly Saunders has been managing my property for almost a year now. I'm happy with the way that she has handled issues affecting the house and the tenants.
I'm also pleased with the quarterly visit reports that Romans email to me.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/12/2012 - Mark rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The on-line system worked very well to identify the property as soon as it became available. Romans were efficient in showing the property and organising the tenancy and all the paperwork.  The property has been well managed and all problems solved timely.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/12/2012 - Dr. &amp; Mrs. YOUNG rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly Saunders, our Property Manager, has recently successfully obtained full compensation for us for dilapidations arising during the last tenancy, especially with regard to cleaning, repairs to a broken landing curain track, and extensive garden maintenance.  We had originally been advised that the latter was unlikely to be awarded to us if the case had gone to arbitration.
Replies to our e-mails have not always been as quick as we would have liked, but we assume this was because of Kelly's considerable workload.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/12/2012 - David rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Both Jodie and Kelly kept us up to date while finding new tenants. We did have a tenant that had signed an agreement but then decided not to move in. Kelly advise us on what we should do and done a great job helping us with our decisions. Jodie kept up informed of new tenants and both ver very professional<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/12/2012 - Alison Beaumont rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am buying Jas's house (see previous review). I agree with everything she has said, Nick and Natalie have held our chain together from start to finish. We wouldn't have exchanged yesterday if Natalie hadn't called ahead to every solicitor in the chain asking them to get ready for the phone calls. Exchanging at 5.15 on a Friday was not an easy thing to do! There were a few days this week when I thought the chain was going to fall apart and I was falling apart with it. Natalie held me together and helped me push to get the job done. They believe that communication between all parties is the way to achieve a succesful completion of a chain and I agree with them. Thank you Nick and Natalie!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - Stephen York rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very good service and helpful staff specially my contact Kelly Saunders how has been very helpful with all problems and has had them sorted very quickly and with no fuss.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - Jas Bhachoo rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans were proficient and friendly from the outset, and totally professional throughout the 2.5 month process from advertising to exchange.
From my first call to them for advertising, a team of 3 (Nick, James and Daniel) were at my house that very evening taking pictures and measurements in order to make the brochures. We had a plan to have an open-house to get a quick sale, but within 3-4 days they had managed to gather enough quality interest that I had an excellent buyer and was able to proceed within the week with a short chain. They also gave excellent advice to other Agents in the Chain to make the right decisions!
While the process took 2.5 months from start to end, both Nick and Natalie was highly comunicative with all parties involved and it helped they knew the Solicitors involved in most parts of the chain from their long term experience in the field. Being able to manage expectations and ensure everyone was talking to one another wasn't always easy in this sale, but I'm really happy and highly recommend this Team, who were so friendly and professional through-out.
Thanks guys!!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - Allthegoodnamesaregone rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This is the second property my family have rented that has been managed by Romans. For any property issues that occur, we simply email Kelly and she's usually arranged for someone to contact us the same day about arranging a convenient time to come out and fix the problem. Kelly is also flexible when arranging tenancy visits.

I would be happy to recommend Romans when it comes to managing property issues on behave of tenants.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - Mike rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Always helpful and friendly on the phone, also returns all messages. Solved all issues with the house. Would be helpful to have feedback from when an engineer visits.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - Keith &amp; Wendy Graham rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly Saunders has been helpful to my husband and I over quite a few years. She has accompanied us to the property between lets to disuss any necessary work and it has always been actioned satisfactorily. She is a very pleasant member of your team.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - Vishal rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Ashley had proactively called me based on my search criteria to inform us of a property  that he thought would be of interest to us. We made an appointment to see the property on the same evening and subsequently made an offer on it. I was kept informed of my offer throughout and once the offer was accepted, I was put in touch with Romans conveyancing and surveying (whose services I took up and were also excellent). Lisa then got in touch with me and told me that she would look after the transaction and also kept me up to date throughout the process. She dealt with all of our requests promptly and made sure things were done when she promised they would be. We are extremely happy with the service we have received and would recommend Romans to anyone.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - Katherine Dempsey rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly is always happy to help and is great at communicating what she is doing to try to help. I have recently moved into my rented property and I love it.  There have been a couple of very small problems. Kelly was very quick to contact the landlord and try to arrange repairs.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - Liam rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly Saunders has been managing the property where I am a tenant since I moved in. She has very good communication skills and has been excellent in all my dealings with her. Any problem etc I have brought to her attention has been promptly and efficiently dealt with. I would have no hesitation in recommending her, and Romans to anyone.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - Elizabeth Norman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Jon was very polite and honest when he came to our property initially.  

We both though it would take a while to sell the property, but we sold it within 5 viewings (10 days on the market).  We are very pleased with the service we have received from Jon and Romans.  

I personally would use them again. 

Thanks<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - John rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have had dealings with Romans Estate Agents for over three years now through their various branches in their property sales and their lettings departments within the Wokingham Borough  area namely Wokingham /Shinfield/
Winnersh

They have been very professional efficient and curteous throughout .
I have no hesitation  in recommend them.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - D. rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly helped us to source, procure, and install white goods into our property with minimum of issue and fuss. Her assistance was invaluable at a time when we were extremely busy but needed to get the job done. Every correspondence was clear and we even received photos of the completed kitchen. Very pleased with the service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - Paul Vasili rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly Saunders at Romans Letting in Wokingham is professional and cortious and has made my first time experience of renting a property trouble free.. If we have any issues at the property they are dealt with quickly and communication is prompt. I would have no hesitation in recommending Romans Estate Agents.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - TSW Wokingham rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly is very good at reporting problems that arise within the building and sh is good at chasing us when items are outstanding! we can get messages to and from tenants very easily via kelly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - Giovanna Trianni rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have had  a water leak in the apartment and the agent was very helpful in contacting the landlord and pushing for having the problem resolved. As the problem was still there after they came to fix it, she again contacted them several times in order to have that resolved.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2012 - Taylor rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sharon Tubb at Romans Letting in Woodley is wonderful and has made my first time experience of renting a property a breeze. If we have any issues at the property there are dealt with quickly and communication is outstanding. Nothing is ever too much for her and she even negotiated with the Landlord for the family pet to be allow to stay with us at the property. Sharon is an excellent Property Manager and provides a first class service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/12/2012 - Craig Neale rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sharon has always been very easy to contact with any queries.  She keeps me up to date on any changes and work that needs to be done in the property, and very responsive in emailing me about the inspections findings. Sharon is friendly and very easy to deal with.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/12/2012 - Ram Kharmale rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Initially when I paid lettings fee to romans I feel it is quite high but that was wrong impression. It is worth paying the fee if they have agents like Sharon Tubb. It’s 1.5 years I am staying in a property managed by her and the way she has managed is much appreciated. She is very helpful and kind person, responds to all queries very quickly and ensures tenant’s problem get fixed on time. She deserves 5 stars and I definitely recommend ROMANS to my friends.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/12/2012 - Helen Coulthard rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Both Ellie and Jodie have been very helpful throughout the renting process. They are both easy to get hold of and communicated regularly with me to keep me informed.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/12/2012 - Jo Gisborne rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I work for a landlord of various properties in the Woodley, Reading area which Romans manage.  Sharon Tubb is our contact within the company and she is great at keeping us informed and actioning things which we require.  She operates in a friendly but professional manner and I would not hesitate in recommending her to anyone.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/12/2012 - Lauren rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly is always responsive and helpful whenever there is a problem with the property.  She makes renting through Romans stress-free and I am grateful for her help!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/12/2012 - Rebecca Norris rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Ashley has been extremely helpful and made buying our property very easy. In addition to this all the staff we have spoken to or dealt with through Romans have been very pleasant and helpful. The process was made quick and as stress free and we are very pleased we ended up buying through them.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/12/2012 - Neil Hay rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly Saunders has been very quick to deal with all over our queries in a polite and professional manner. I would highly recommended her as a property manager who is dedicated to excellence in customer service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/12/2012 - Stella Taylor rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We moved our two Properties from another Agent in Reading to Romans, and since being with Romans, we have not had any problems at all.   Sharon has been an excellent point of contact at all times, always being able to answer any questions quickly.   I think the longest spell without a tenant was 1 week and that was because we had to do some decorating work.     I would have no hesitation in recommending Romans and indeed Sharon to any of my friends.  100/100<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/12/2012 - S. Teague rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sharon has been excellent in communicating and managing my property. I don't know what I would do without her.
Sharon is reliable and always gives me a piece of mind that my property is in safe hands. Thank you Sharon.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/12/2012 - Shaun A rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I've been a tenant with Romans for over three years now the company on the whole is excellent and this is due to the professionalism of the staff. I pay my rent in person every month and I'm always greeted very warmly but the one member of staff that stands out from the crowd is Sharon Tubb she resolves any problems or uncertainties we have very promptly . Her communication skills are second to none and she oozes professionalism<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/12/2012 - NAVEED RIAY rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Me and my family spend nearly 3 years in the property managed by Sharon Tubb (from Romans) and delighted to inform every one that we are most satisfied with her service and prompt response to every problem during this period. I wish my next property would also be with romans &amp; managed by Sharon. It was a totally hassel free time with sharon at the back.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/12/2012 - Sorton Jones rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans Lettings (and before that Whiteknights) have been managing my let property in Reading for a number of years and over that time I have almost always consulted with Sharon Tubb. We have built up a friendly relationship and Sharon is always interested in non business matters. However, once the small talk is over, Sharon always gives good advice and deals competently and promptly with whatever concerns I may have or problems that may arise at the property. For the past couple of years I have been unable to visit my property for personal reasons and it has been reassuring to know that Sharon is only a phone call away.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/12/2012 - Michael Emmanuel rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans were not our original agent but took over the company that managed our  business.Sharon Tubb is the reason we stayed with the company and is the reason we are still with the company.
We have many properties managed by agents and it is the indivual service that we enjoy that secures our support.
We receive a fully managed service with  proactive  input from Sharon, she has ensured that there has never been a void period and that our tennants are professionaly managed.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/12/2012 - Marcus rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From the word go Romans have been great. The original letting process was easy and well managed and the aftercare we received from Sharon was outstanding. They've dealt with all our requests swiftly, and have managed the relationship with the landlord well. We're in the process of moving out so I will feedback how that process goes, but so far I can easily say Romans have been the best letting agent I've used so far.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/12/2012 - TB rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Friendly, helpful staff that helped us to get moved in with as few delays and complications as possible. Would recommend.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/12/2012 - Patrick rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have let  our property through Sharon for the past 11.5 years.  It has never had more than a week's gap between tenants, and in most instances the changeover has been on the same day!

To say she is outstanding only just does justice.  We cannot speak highly enough of Sharon.  

The combination of the personal touch and her professionalism, stands her apart from any other Real Estate or Lettings agent we have dealt with in our property portfolio around the world.

We have spent a lot of time living abroad with my work, and as such have needed to rely on a steady, reliable and trustworthy hand at times when we were not able to act ourselves.  Sharon was that person, and we would rather have her dealing on our behalf than a less informed family member.

We hope to continue to work closely with Sharon in the future.  She is a star!!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/12/2012 - Beckie A rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have been an excellent agent and we have rented through them for the last 2 and a half years.  Sharon Tubb has gone above and beyond to make sure our tenancy and our needs are taken care of with the minimum of fuss.  She deals with any concerns that arise with the utmost professionalism and care, organising things where necessary in a  speedy and efficient manner and in a way that causes absolutely no inconvenience to us.  On top of this, Sharon is friendly and very approachable, we have no hesitation in contacting her whenever necessary.  We would not hesitate to recommend both Romans and, especially, Sharon.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/12/2012 - Matt Hobbs rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have been managing my property for 3 years now. I can honestly say that I have never come across a more professional and approachable estate agents as Romans. 

I love the fact I have direct communications with a property manager, in my case it is Sharon Tubb, she is in constant communications with quarterly property reviews, and in case of any assistance required either by myself or the Tenant, she gives full attention in an efficient manner. 

There are many agents out there that do not give as half as much attention as the staff at Romans, especially in my case Sharon. 

Worthy of all the awards the company has achieved and have no qualms in recommending them to all my friends and colleagues.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/12/2012 - Cliff Gray PROSPERITY rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have worked with Sharon since owning my properties and for the last twelve years I have recieved  a first class  service . Sharon is highly professional , responsive and very easy to deal with. I would have no hesitation in recomending her or any of her team<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/12/2012 - Guzel Titova rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Paula Thompson -excellent agent,as I am very panic person,she helps me to keeping more calm,trying to help us all other ways,resolving problems.Also,I was happy that she has explained me step by step  all paperwork(we are 1st time buyers),deals,and she is always doing what she has promised.Glad to have polite,nice service.Bernadette Martin-also excellent agent! She is also always doing,what she said,which was very important to us!We glad that we bought property using Romans,Thank you very much for their patient,polite ,friendly service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/12/2012 - CatF rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We were impressed with the initial package, costing and offer with Romans. Once our house was on the market we were kept regularly informed of upcoming viewings, where our property had been advertised, follow up on viewings etc. Once we had offers on the property Bernadette worked hard to maximise the outcome for us, further down the road of negotiations she excelled at making sure we were kept informed of our buyers requests/requirements. She communicated the whole way through our chain and was integral in making sure the sale went ahead. In the end we felt that although we might have paid a little more for the agent's services, it was very much worthwhile.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/12/2012 - Miss burrows rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Well... What can I say about James? He is not only incredibly professional and focused he is the most personable estate agent I know. I have been searching for my next home for many months and out of all the estate agents I have met I have not met one like James. 

James really focuses on what you are searching for and what is important to you. He treats you like a family finding their next home and not a person to add to their targets.  After a few unsuccessful months with another estate agent branch, we moved to Romans and James managed to secure a very successful offer on our home. I couldn't have been happier. 

I don't have faith or confidence in mane estate agents but I don't have any doubt in James. As well as selling our house through James he also found my mums next home and he really focused and understood her needs and mine for her ;) James was always at hand if I had any questions or queries and nothing is ever too much trouble for him. He goes the extra mike every time and is always proactive in everything he does.

I couldn't get through selling one house and buying two without James! 

If you want a professional, friendly and ambitious individual to sell your home ... Then it's simple ... James is your man!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/12/2012 - MD rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I've recently moved out of a property, whilst the ongoing management in regards to maintenance was okay, I'm feeling a bit stung by the check out and dilapidation report where there say there are problems with the property in regards to minor marks on the skirting board and lower walls. Do they not expect reasonable wear and tear? 

The company as a whole are okay but I believe they are very one sided when it comes to check outs and fees. Within their fee guide I couldn't believe there was a whole page dedicated to their charges!? Charging a fee to be repayed over paid rent - it's a bit cheeky. 

The staff were friendly enough whenever I called and helped with queries. 

I've found a new property where the fees are much lower now. 

Overall and ok company.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[3/12/2012 - Mar rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very professional team always willing to help and advise good service very polite would definitely use again and recommend to friends.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/12/2012 - Nicky Dean rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Matthew Whatt was extremely polite and  helpful a real credit to Romans. Any questions that arose he did his upmost to find the answers.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/11/2012 - KASHBY rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We found that the whole of the Romans team to be efficient and helpful.
They did jobs well above what was being asked of them.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/11/2012 - Miss Pitman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We recently sold a house for the first time, I was expecting it to be a stressful experience as you so often hear about but have been pleasantly surprised by how stress free and smooth the experience was.
We were guided through our sale by Nick Badger and the team at Romans who were always professional and available whenever we needed them.
Top marks for customer services, I would and will happily use you again and recommend you to friends and family, Thank you all for your time.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/11/2012 - Brendan Doran rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The following qualities have helped me to form a very positive view of Emma's role in managing our property:

Very responsive - Any query is dealt with quickly
Good Communication - Emma lets us know about anything affecting the property and provides regular updates.
Protects our interests - Emma has been a big help in dealing with a pushy tenent who I felt was incorrectly trying to obtain a refund for something that was not our responsibility.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/11/2012 - Fozzie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly has been my Property Manager for around a year and in that time has always been extremely helpful and professional. She is quick to respond to any email or phone call enquiries that I have made.

A very easy person to deal with.

Many thanks<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/11/2012 - Reggie rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Another tale of the unscrupulous and immoral…“Estate Agent of the Year 2011” the advert claims…how things can change in a year. Gazumping lives on with the gentle encouragement of the friendly Estate Agent……

Yes, having agreed the sale and had the offer accepted, the weasels were baying for that extra commission…..

We found ourselves in the unfortunate position of losing the buyer of our flat. On our purchase we had the contract ready to sign. All the other paperwork was in place. We were reviewing our options…a buy-to-let mortgage on our flat was viable, but would take a few days to organise.
Our purchase was through Romans. We were persuaded to re-market our property for sale through Romans with promises of “keeping the chain alive”, “the sellers are willing to wait”, “Romans have a vested interest” …the list of stock agent spiel goes on….

Waiting in the wings…enter the new buyer, equipped with enough information to make an attractive offer on our purchase. No communication through our solicitors, no communication through Romans.

We confront the squirming weasels….”it all happened today”…apparently. Unbeknown to Romans we are in contact with the seller and know this has been in the offing for at least a week…

The offer is made, accepted and there you have it the Gazump is complete….we are left with the legal fees and no property to purchase.

This is a cautionary tale for buyers, and is probably not unique to Romans….be wary the weasels are out there…..<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[28/11/2012 - Debs and Graham rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Staff were exceedingly polite and helpful.  We would thoroughly recommend them.  They made us feel valued and as though our business mattered to them.  A very thorough and professional service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/11/2012 - A.F.L. FRIGO rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Hi,
Mark Smith was managing our property.
When we have decided to buy it, Paula has been involved. We have not really felt the value of Paula as she almost never called us back or replied to our messages. She did not ensure that lettings and sales at Romans were aware of our purchase, which resulted in issues with our landlord refusing to send back the overpaid rent (and we have been asked to pay the rent for our owned property!). 
During the conveyancing process, we asked for her support to manage the communication with the previous owner as Ms Coombe was not providing the property documents for more than 4 weeks. She has not been really helpful again, or if she had we have not been aware of her support (communication is part of her job, isn't it?).
Mark Smith has always been perfect with us, always reactive, supportive and acting in a professional manner. He helped us to get back our overpaid rent from our previous landlord (even if he had not been involved in the issue).
We highly recommend Mark Smith for the quality of his work, his responsiveness and his dedication to solve that letting issue (when everyone else just refused to take responsability).
Kind regards,
Armand FRIGO<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/11/2012 - J Muller rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[In July 2012 we moved from the UK to the USA on a business assignment and were particularly concerned about renting out our UK house. Like most people, our home is more than a house to us and it means a lot personally, couple that with the fact that we have never been landlords before and the whole process seemed daunting.

BUT we chose Romans to manage the property under a Premier Managed Service and honestly I worry zero about the house now. Kelly Saunders is our Property Manager. We get clear monthly statements and have already had a house report complete with photos. Also I feel completely comfortable emailing Kelly with any and all queries, big or small.

So it's the best of both worlds - I am completely up to date on how the property and tenants are, with none of the hassle.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/11/2012 - Steph C rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been renting a property through Romans Lettings in Wokingham for just over a year now. They have been brilliant from the very beginning, I originally spoke to Seirian who showed me around the property and sorted out the contract for me, she was always very polite and helpful and whenever I had any questions (which I had a few) she found the answers for me immediately.

Once we had moved into the property our contact was Annette Dowling, I have had a few proplems/queries since moving in, like problems with the toilet and washing machine, and a change of tenant. Annette was always friendly and efficient. A problem with the toilet was fixed on the same day I called to advise of the issue which was great, I was working all day so it was fixed by the time I got home!

Having previously received some less than satisfactory service from other Romans branches I would highly reccommend Romans in Wokingham to friends and family.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/11/2012 - mrs s nye rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The tenancy of the flat has gone very smoothly with Romans promptly answering our queries and keeping us informed. There are some maintenance issues with the flat which we are waiting to be sorted out but it is only our 1st week in it so hopefully there will be no problems in getting things done. So far we are pleased with the service that we have received and they have always been very polite.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/11/2012 - Daniel rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The overall process was ok.  We were kept updated about most parts of the process.  There were some missing communications where we could have been more informed.
We moved from one roman property to another.  While I understand that these were not owned by romans and had separate landlords the experience were disjointed.  For example when having to provide proof of previous addresses romans could have dealt with this part automatically rather than request from us.

When prompted they did do this.

Additionally we had 2 agents dealing with our move.  This often left us confused about which person we should be communicating with.

Both agents were helpful and polite<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/11/2012 - dm rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent communication throughout. Rapid response to our queries / clarification of any points of concern.
Hassel free rental, would definitely recommend them as an agency.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/11/2012 - Mrs Rachel Bennett rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have dealt with Romans Wokingham, in particular Matthew Whitney before seven years ago, and I was very impressed with their professionalism then. Their fees I feel are at the higher spectrum but I feel you get what you pay for !  Excellent communication and correspondance, accomodating and realistic. I would recommend Romans Wokingham to anybody wishing to sell, they definately do deliver. I would without a shadow of doubt  use there services again, should we ever move. They took the stress out of what can be a very trying time !!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/11/2012 - Jon Stanton rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Jon was welcoming,courteous and helpful when he greeted us to view the property. He allowed us plenty of time to see the house so we didn't feel rushed . He was knowledgeable about the property itself and answered questions that we had regarding the position of the sellers. He took an interest in the type of property we were searching for and pointed out interesting facts and local places of interest that would be valuable in making our decision about the property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/11/2012 - Dan rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[overal Romans were very good and got everything sorted quickly, there was a bit of time in the middle where we were unsure of if the tennacy was going ahead due to some slow communication, but all issues were resolved and i was made fully aware of everything that was going on.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/11/2012 - LloydDyson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly has been nothing but helpful since we moved in to the property. She is clearly experienced and has been highly professional. It's really important to have a good property manager and she certainly hasn't disappointed. She has been prompt in responding to any queries and if work has been required she has arranged it swiftly. She is reliable and I trust that she will continue to do her best to ensure our stay in the property is enjoyable and hassle free.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/11/2012 - Lynne Greatrix rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found romans to be very helpful in all aspects of buying a property at the farnborough office,matt and harry have been brilliant,also I got my morgage through Romans and my solicitor,would recommend romans evey time,big thanks to Matt for  help with the property and thanks to harry where nothing is to much trouble<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/11/2012 - Michael rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The Romans team at the Yateley office dealt with our house sale in a professional yet friendly manner at all times. They were particularly good at keeping us updated with the progress of the sale and very diplomatic when negotiating the final selling price of the property. We would not hesitate to recommend them to others.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/11/2012 - Andrew rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very impressive, completely professional and attentive service! Great market advice and a very quick turnaround on finding a quality tenant.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/11/2012 - ROGER COOPER rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[A  good experience I would personally recommend the people I dealt with - Sarah, Mathew and Chris.

I'ts a stressful time finding a new tenant and the made the search and conclusion very smooth<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/11/2012 - Richard Heasman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Hello , 

I rented my house with Romans 6 months ago , I only had a week to deal with it as I was due back overseas , Roman got the property let within 2 days , Since then Sandra Harris has carried out a fantastic job managing the property in my absence from the UK , the tenants are happy and the few issues they had were dealt with superbly by Sandra , she managed the tenants and myself extremely proffessionally and swifty , I cant thank Sandra enough for taking care of my property and the tennants during this time . 

Best Regards 

Richard Heasman<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/11/2012 - Ganesh Marulappa rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Alex is a  very polite,friendly ,non pushy and provided good professional service.

He had only arranged viewing of the properties according to our description,Which made us easier to finalise the property without wasting time on vieiwing properties which wouldnt suit us.
He was very efficient in detailing about the properties.He was non pushy which was most comfortable giving us a air to breathe<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/11/2012 - Francesca rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Jason Farrimond was exceptional at helping us find a house as he always kept us abreast of any new properties in the market as well as those whose prices had come down, via email, and was always quick to book viewings as soon as possible. On one occasion, he waited at one of the properties up to 7p.m., as my husband was held up in traffic from London, so he could be able to show us a house which was on the market.  He was the one who informed us when 8 Cope Way came onto the market. From there, we were handled by Michael Page who was the one who informed us that our initial offer was rejected but we got the feeling he was neutral in the way he handled us (probably just being very professional) hence the reason why I gave a score of good but had it just been Jason handling us from start to finish, we would have given a score of excellent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/11/2012 - Dona Chau rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Daniel is really reliable, effective and nice people.  As we are the first time to buy the property in UK, he can pay more effort and patient for us to explain in step by step until handover.  We are satisfy all his good performance and highly recommend Daniel for his professional services. Furthermore, romans has full package service for lawyer, survery etc... and good aftersale service including to apply the power supply for gas and electricty etc...<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/11/2012 - Lorraine Vickers rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Amy &amp; Paula looked after the sale of my property and I can not fault them in anyway, they kept me up to date with the whole process from start to finish.  As I was renewing the lease it was taking longer that usual to complete and the buyers were going to pull out, Amy however managed to keep them on side and I am now happy to say after two years of wishing, my flat is finally sold.  I would use Romans again.  Once again massive thank you to Amy &amp; Paula.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/11/2012 - genette trussler rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[i  am well   happy  with the way josh bebb contacted me nearly every day to keep me imformed  about any progress.
i would use roman again for my selling and byeing  if the time come about again.    josh bebb is a friendly  guy  always helpful if i couldnt understand any paper work   and tryed his hardest to sort out any problems out  i had  i have never met a nicer man,  josh always phoned me strat back if  i had any questions about the people i was byeing  off 
               thankyou josh bebb                                                      10 out of 10<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/11/2012 - no rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent, courteous, prompt service which far excelled other estate agents within the local area. 
Romans had meticulous attention to detail which meant the photos used showed off my property to its best advantage. As the sale progressed, Romans picked up and dealt with any issues very efficiently, and kept me well informed.
The sale was achieved on the second viewing which is a tribute to their marketing strategies.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/11/2012 - T Breukink rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Fairly unimpressed with the service from Romans. 
For 2 of our viewings nobody showed up, and when we rang the agency they told us the Sales person had left because we were not there; though we had been outside the exact property 5 minutes before the stipulated time and waiting around for half an hour.
We arranged to move the viewing the next day and again nobody showed up, we eventually rang the doorbell and viewed the property ourselves. It was time consuming and highly unprofessional from Romans.

We booked the consultation to go through the documents in our lunch break having been told it would take  30 mins - the moving manager was 10-15 minutes late for the appointment and we were there for 1 1/2 hours. 
I was not sent the documents (tenant contract/invoices) until i chased for them about a week before we were due to move in , being told they had my e-mail address wrong (even though they had e-mailed me before??). This again was sloppy admin work.

I really do not understand how they have the audacity to charge us upwards of 500 agency fees (half  a months rent) excluding VAT to provide such a mediocre service. Unfortunately there is little choice but to use them as they have the widest range of properties<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[20/11/2012 - Phillip Dale rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Right from the first contact, Romans were very professional and accomodated all my requirements. They responded quickly when it looked like my viewing may have to be cancelled but after that it was very simple and straight forward. As my letting was a corporate they ensured my company had all the relevent details to be able to complete handover and I was able to move in 2 weeks after viewing the property. This has all helped me to settle in really well following my relocation from the North West.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/11/2012 - Phulmaya LIMBU rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sumuda was very efficient in dealing with my tenancy agreement. She made sure I was informed throughout the process. Very helpful &amp; friendly. Everything was taken care of. 
I would definitely recommend her for anybody wanting a brilliant service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/11/2012 - Irina rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Thank you for good experience Romans!

Before moving to Reading from Oxford we searched an information about different letting agencies and I think we checked this website too. I remember on one website we came across a range of different reviews, and some of them were very negative and mentioned that Romans not returning your deposit and so on. We were a little bit scared because of that, since all the best houses that we found were held by Romans.

But I want to pay justice to these guys - they are great!  This particular branch and our manager Tracie were great team! Yes, you could have sometimes to wait for something, since they are I think the busiest letting office in town, but attitude was great and you always have apologies for any minor delay.. Thanks to Tracie, we never had any problems. She was always replying in time, always willing to help and just a pleasant to deal with. Highly recommend.  We rented properties twice from them and everything was as it should be. In both cases we had properties managed by landlord, so dealt with them directly, but was was to do with Romans was to very good standard. 
And regarding deposits - everything was extremely fair. We got all our money back in first time, and had some minor deductions - from our landlord, which was fair enough.
So don't be put away, as I was, by some negative comment you might find. Now I realize that this is just because people come here only if they are annoyed by something but everything is perfect they might not bother to come and write their comments.

Thanks to Romans again and good luck with your future business.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/11/2012 - sue rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans provided a realistic price in the climate that we are in at the moment. The sale went through in under 8 weeks and the sale proceeded very smoothly. I was kept up to date on how the sale was progressing.
The only down side was that quite often an agent wasn't always available to accompany a potential buyer- All in all a good experience. I have used Romans twice now.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/11/2012 - Kim Harper rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Elaine always provided a very professional and helpful service to us at the property.  Shea had a &quot;nothing too much trouble&quot; approach and responded to any issues in a fast and efficient manner.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/11/2012 - Mr Walker rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As the Property Manager concerned, Emma has always been: -
  Efficient - responding to telephone &amp; e-mails promptly, notifying of property visits &amp; subsequent reports in good time.
  Considerate - respecting privacy when photographing for reports, removing shoes on entry.
  Courteous - pleasant &amp; conversational, enquiring about any problems while not prolonging inspection visits.
It has been a pleasure thus far and I wish her well.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/11/2012 - Tim Grove rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would like to commend Luke Strzadala for his brilliant service throughout. 

We were very impressed with Luke and his knowledge of the property when doing our viewing. He was a lot better than anyone we had dealt with at the likes of Prospect and Michael Hardy.

He was superb in updating us throughout as to the issues delaying exchanging, and to be honest put my solicitor to shame. Also gave some great advice in certain situations that presented.

You have a very good agent there.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/11/2012 - Richard Sobutta rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent staff , everything went through easy ,every question that was asked was answered straight away or with a phone call with in the the hour , would definitely use the Caversham office again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/11/2012 - M Baig rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have been living at our accomodation (being managed by Romans on behalf of the landlords) since almost a year now. Kelly is our key contact person for any issues relating to the property and over this period, we have found her to be very cooperative, courteous and professional. We feel well looked after and appreciate her solution oriented approach. Hoping that the quality of service continues!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/11/2012 - JET Brunskill rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans are acting as my agent as I live abroad &amp; provide a worry free service for me.,They deal with all issues regarding the let &amp; keep me informed of all events. If any issues occur  needing my input I am informed immediately by email and they also offer sound advice if any action needs to be taken.  All the personnel I have dealt with are very professional and helpful - I would be happy to recommend Romans to anyone.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/11/2012 - Geraldine Humphries rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Matthew was really helpful form day one. when I called to replace my tenants and the old people had all moved on he gave me good advice and got on to finding a new tenant for my property straight away. His service throughout has been acceptional<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/11/2012 - Paul Butcher rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly is a phenomenal asset to Romans.  I deal with her on a regular basis as she is managing 3 seperate tenants on my behalf.  She is very responsive to any questions that I have and keeps me fully informed on the status of my properties and my tenants.  This is particulalry important to me as I live in Canada, so am 3300 miles away from my properties with a 5 hour time difference.

As I said, Kelly is an ambassador for Romans.  If my business was in the UK, I would hire her.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/11/2012 - S soper rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly was an outstanding member of staff.  She was always available to answer any relevant queries and very approachable and available.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/11/2012 - B Chesser rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We moved into a newly rented property that to be fair required some work as the previous owner had become a little complacent.  On the face of it the property looked nice and it wasn’t until we actually moved in that we started to notice that things were not as we had expected.  Although we did have a breakdown in communication with one of Roman’s employees at the start of the process, this should not be reflective of the services we have received from Kelly Saunders.  Once Kelly had been made fully aware of the concerns we had, we felt that someone was finally in control of dealing with matters.  Since Kelly has become involved she has resolved all the initial issues we had and has continued to provide the services on an ongoing basis that you would expect on behalf of the agent.  Although there were some issues at the start of the process I would recommend Roman’s “be it Kelly Saunders” as overall the services provided have been good.  If this review was based on the performance of Kelly Saunders alone then I would have happily marked it as excellent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/11/2012 - Eric rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The staff members I dealt with answered all my questions quickly and efficiently. They are doing a good job in that respect.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/11/2012 - Neil McCrossan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly has been very pro active and helpful in the transition of our old tenants to ensure the property was ready for the new tenants moving in date.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/11/2012 - val Fearns rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[It was the first time we have ever been involved in letting, it was a difficlut descision as the house being let has been the family home for many years.
Richard not only explained everything to us and helped us throught the process, he was sensitive and would always answer any questions we had<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/11/2012 - Laura rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was pleased with the services. He did provide the necessary information and overall answered all the questions. Overall was good.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/11/2012 - R. Sheldon rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Previously used Romans in managing letting above property, approx six out of ten years. Very professional.  Early notice by most recent tenant, family reasons, prompted my interest in selling.  Paul Westmoreland acted promptly and found buyer within 2-3 weeks.  Lisa Roe's administration with the property management company, not the easiest to deal with, while ensuring necessary documentation was sent when and where required, aided sale to successful completion on 07 November 2012.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/11/2012 - Lisa rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Chantelle was very helpful, if I had any questions she would try and find the answers out for me. She gave lots of information about the property and the location.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/11/2012 - Scott Murray rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I've been using Romans for a couple of years now and have enjoyed the straight forward process.  I use them for a fully managed service and they've been great at taking the stress away and dealing with any issues that may arise.  Would recommend them, especially above other local agents - I tried others before settling on Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/11/2012 - MOHINDER GAHLOT rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[EMMA DEOL Is very efficient and very professional .As I have my property in Lower Earley rented by Romans.Emma has to look after tenants and Landlords need in this area.Yet as soon as my tenants have any problems Emma sorts it out as soon as possible and informs me of every thing needs doing despite me being in western Canada.
 In past where i had problems with Accounts department not even ans ring my E mails. Emma has gone out of her way to get answers for me from department which is not her. I would not hesitate to recommend Emma Doel to any Landlords who like to let their properties with Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/11/2012 - Mrs G rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly has been very responsive to all queries and has dealt with them promptly.  She has also managed/is managing current things that need to be sorted very promptly and efficiently.  So far I am pleased with the service we are receiving and glad that we chose Romans to manage our property.    Thanks Kelly!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/11/2012 - RogersDJ rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[When we first met Luke at the open house he was very presentable and very knowledgable about the house and the area. Any queries we had during the purchase of the house were dealt with straight away. He was always friendly and professional and we would happily contact him in the future and recommend him to anyone else looking to buy a house.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/11/2012 - Raymond rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent service, dedicated and always available for help. Knowledgeable and they'll find you the right property. Overall an Excellent experience, well recommended.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/11/2012 - Alison &amp; Chris Maxted rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We were very impressed with the excellent way that Romans found us a new tenant  for our maisonette so quickly.  From start to finish, Rob was very thorough and efficient and kept us informed along the way.  I would strongly recomend Romans to friends and family and will certainly use them to find tenants for our other properties.  Many thanks to all concerned.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/11/2012 - Sue S rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Easy, fast and painless renting from this Agency. Forms easy to understand and very clear. Communication from financial dept very good, kept up to date regularly on what was going on and how things were progressing. All in all good experience.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/11/2012 - Eldon Place rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We spent a lot of time calling the agents, rather than them phoning us, also being told that they would ring back and they never did.
The contracts had to be drawn up and signed a total of 4 times before they were completely correct which wasted a lot of time for both ourselves as the tenants and also the landlord.
Getting a time for when we could get the keys from the agent was definitely hard work, hearing nothing from Romans we ended up dealing directly with the landlord himself, not sure why Romans couldn't of got in touch with him as easily as we did.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[9/11/2012 - A Brook rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We had some major damage caused by some faulty repairs to the loft water tank. What followed was a drawn out process to get the damage repaired by the company at fault. Molly Hall was our acting agent and en-devoured to follow up and continue chasing all parties involved to get the required repairs whilst keeping us in the loop. All the damage has now been righted and we owe a big thanks to Molly for ensuring that the guilty parties were not let off the hook, we would recommend her as an agent to manage your property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/11/2012 - JcD rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Over the course of around 12 months I approached Romans looking for a property to rent. Each time i was pleasantly surprised with the professional and helpful response I received from the staff. Having viewed several properties that I had found myself the staff were able to recommend several similar properties including the one I now occupy. 
Once I had found the right property the staff were extremely helpful and expedient at processing the paperwork and I would highly recommend their services to others.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/11/2012 - Jason Patrick rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Renting with Romans for 3 and a half years was highly impressive as they always responded quickly to my queries and arranged any required work to be carried out quickly. Even things which I didn't ask for they fixed such as the extractor fan and the shower screen. I dealt with Judy King at the Caversham branch and she was a pleasure to deal with. Once Judy was aware of an issue I knew it would be sorted out quickly and efficiently. I would highly recommend anyone to Romans because of Judy<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/11/2012 - amy and paula rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[i am over joyed with the team in the tilehurst branch.my house was sold on the first viewing i was worried that it would take some time to sell my house as i would be relocating to cambridgeshire but amy made it very easy she knew the right people to send to view my property and i was stunned that it all happened so quickly so well done amy and team for all your wonderful help<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/11/2012 - Alison rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Overall my experience has been very good, from the first point of contact, during the negotiations, to all details regarding what I needed to do as a landlady.  My main contact was Rob I think during this process, but I can't remember his last name.  Then my point of contact has been Emma, and she has been very efficient in helping me and in listening to my voicing ideas, helping to sort out problems for me, and in answering queries.  I've also had contact with a few other members of the team there, and overall I have been very happy with the service.  I would recommend using this estate agent, as they strike me as being a together team.  There was no sales-y-ness when I was looking, just space for me to think things through as a first time landlady and respect for my decisions whatever they were.  This was one of 6 estate agents I talked to, listened to and had round to see the property before making my choice, and for me as a landlady, this company stood head and shoulders above the rest in terms of what I was looking for.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/11/2012 - Mr and Mrs D Jones rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans are a first class estate agent. We had no hesitation approaching them as sole agents to sell our house. They are professional, dedicated and bring a fresh integrity to their industry.

We have been delighted with their productivity, the viewings, communication, feedback and negotiation of our sale too. They are an outstanding agency and a credit to their profession.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/11/2012 - Brajendra Singh rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I really want to appreciate effort put in by Eltjon is search a house which is fit for my requirement. He was quick and sincere in finding a suitable properties and further fixing appointment for view. Though out this process, I found him very cooperative, customer focused and honest.
Debbie was very good in coordinating check-in and referencing process. I need things urgent and he helped in happening so with constant follow-up and chase. I like to thank you for the same.
I will definitely recommend Romans to my friends and colleagues.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/11/2012 - S H rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have been prompt in finding a tenant for my property and have achieved a fair rent.  In particular, Antony Parker gave me updates and organised for painting work to be carried out at the property, and Ben Peel referred me to a contractor for some other work which was carried out.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/11/2012 - Lenora Bowden rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As my daughter-in-law had used Romans for letting and seemed pleased with them I contacted them when I was ready  to find a tenant.  I found Matthew Hembra very helpful in guiding me through the letting process and Romans soon found me a tenant.  So over all I am very pleased and trust there will no problems in the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/11/2012 - C. Yeates rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Charlotte was prompt and well organised. We were kept well informed and this led to us making a quick, though considered, judgement. The only area where there was slight dissatisfaction was when the landlord was unable to complete a file electronically so, despite being urged to complete it asap, after having taken the time to do so, we had to do it twice. But overall, the process was swift and efficient and Charlotte was a pleasure to work with as she gave us confidence that we were in capable hands. We will almost certainly be looking to rent and even purchase again in the future (though not a close future!) and thus far, based upon our experience we would use Romans as our first contact.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/11/2012 - Joe T rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Overall Romans have so far been very helpful and honest and quick to respond to queries. In particular Deborah Winman (Move Manager) was very helpful and quick in processing our pre-tenancy checks and any questions I had.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/11/2012 - Catherine rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have recently moved into a property rented by Romans. We were pleasantly surprised with the professional and efficient way that we were walked through the whole process, from our first viewing to moving in. Charlotte was very quick to reply to any queries that we had about the move or the property. Always so friendly and show great empathy for the stresses of moving. Very good at keeping us informed every step of the way what was going on. This is the first time of renting with Romans and so far we are very pleased with the service we are getting.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/11/2012 - Warren rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Both my partner and I found Romans and in particular Charlotte and Sally, both extremely helpful and very friendly to deal with. 
We were most impressed when we able to call Charlotte and arrange a second viewing of the place we are currently renting. It was around half past 6 in the evening and, after being let down by another Estate agents with a viewing on a different property, she was able to meet us at the property just 15 minutes after speaking to her on the phone. 
Charlotte was also kind enough to meet us there a third time when we wanted to measure inside the property for certain items.
Sally was also very helpful and very efficient with dealing with all the paperwork etc and was always on hand to answer my questions, which were basic being this was my first time dealing with an estate agents and the renting process.

I would happily recommend and use Romans again in the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/11/2012 - Zoe Knapp rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My partner James and I found Richard, Caty and the company Romans to be efficient, friendly and very professional. Their customer service is fantastic and they were quick to reply to any queries we had about the move or the property. I talked to several estate agents in Reading when moving here and found that Romans were the best in terms of accommodating us and they did not let us down in any way.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/11/2012 - P. Michael rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Let’s face it, sometimes house hunting does not go smoothly and as the tenant you can sometimes feel like the poor relation. But I was very pleasantly surprised with the efficiency, courtesy and professionalism of Romans and in particular my main contact there, Charlotte. When the first house my family and I settled on became delayed at the last minute (unavoidable and just one of those things that happens when landlords-to-be are themselves part of a chain) Charlotte rang me immediately with the bad news as well as a new prospective property, in which we are now happily settled.  I was very impressed by the fact that I was kept up to date with everything and my calls/ emails were always returned promptly. Well done Romans, well done Charlotte.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/11/2012 - Wharfside rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans took over management of our flat a couple of years ago from another local agent who they bought out - I was pleased with the service from the old agent but Romans have proved to be even better. The most recent tenant changeover was excellent - flat only empty for one week. I always seem to get a quick response to any questions. Experience to date has been very good - important when living overseas and not able to deal with matters in person.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/11/2012 - Tara rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As you can appreciate I researched throughly when choosing an agent to assist with the sale of my property. My greatest criteria was the genuine welcome I would receive before the branch actually understood my requirement. This was the sales window that any potential purchasing client would also receive, so for me it was vital that I felt comfortable as it can be an intimidating experience. Peter Hawley was my main contact throughout the process. Communications were always excellent and if, at anytime, I was unable to speak directly with him, he would return my call the same day. The main thing I respected about Peter was his total honesty. I felt able to ask direct questions and he would respond in the same manner. The whole team worked incredibly hard at generating interest for viewings, especially in what was a very competetive market (2 neighbours were also up for sale with other agents). All the agents were very courteous, friendly and definitely approachable. Peter worked incredibly hard to secure this sale and his efforts were greatly appreciated. I would not hesitate in highly recommending Peter and his team to new clients considering, selling their property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/10/2012 - R Rason rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I’m just in the process of selling my house with a great deal of support and help from Elliot King at Romans in Yateley.
He is always on hand to give me advice on how to manage the next stage and he has become a trusted “go to” person for me to turn to if I need help. He’s held the deal together for me, dealing effectively with my buyer and offering to liaise with the agents I was buying through.  He offered the best percentage sales price of his competitors and didn’t become sour when he realised that I’d sold the house privately before going to market. I’ve been very glad to have him on my side and if this sale falls through then I know he is the best placed to sell my house quickly and for the right money. He’s worked really hard for no commission and with good grace. I think he’s always given me really good advice and I’m very grateful. Outstanding! Thanks Elliot.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/10/2012 - J Kern rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly and her team have been extreemly professional and helpful in all stages of the letting process and I would highly recommend their services to any landlord or tenant.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/10/2012 - MissS rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found the staff at the Aldershot office very helpful and friendly. They were professional at all times and extremely welcoming. If I move house in the future, I will not hesitate to use the Aldershot Romans Office again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/10/2012 - Stephanie Cooke rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have recently moved into a property rented through Romans Bracknell office and Catherine was great in dealing with our requirements and my 100 various questions. She's incredibly easy to get on with and very empathetic towards the stresses and worries that tenants have, especially in such a fast paced lettings environment. 
We also dealt with Sally who is based at their head office and she was instrumental in completing the let on the house so that the move in was swift and pain free, she also was there to answer my various questions over some complicated matters we had. 
This is the first time we have been tenants through Romans and so far we are very impressed.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/10/2012 - Sam rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As I was relocating 150 miles away from my home it was good to find agents who appreciated the time constraints involved in such a move; my short viewing visits to my new area were well organised and only potentially suitable properties were shown by these agents.  All viewings were carried out in a professional, efficient manner with truly unbiased information and opinions. 
Minor queries during the conveyance of my new property would have been both time consuming and possibly expensive if I had put them to my Property Lawyer; Romans contacted the vendor direct, on my behalf, and resolved these issues in a matter of minutes!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/10/2012 - Will G rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Making a determination on an individual basis I found that Patryk was a very helpful employee who seemed highly competent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/10/2012 - Imogen Redman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My Husband and I would not hesitate in recommending Romans to support you in purchasing or selling a property. We instructed them in the sale of our house. They have a good presence in Basingstoke and I had been seeing Romans boards popping up all over Basingstoke. They also had a number of properties on their books that matched up with what we were looking to move into. Nick Badger came to see me and I found his valuation was the most realistic (i had 3 valuations done). Romans fees were higher than what i had been quoted by other agents but i felt that they were best placed to sell my house so went with them. I wasnt disappointed. We had 2 viewings prior to the brochures being printed. The house went online on Rightmove.com on a Wednesday and we had a viewing on the Friday evening which was successful. Romans acted quickly with our sale as we wanted to buy another house on their books (actually in the same road). Romans made it possible for our offer to be considered and they kept the lines of communication very open from the start, even dealing with a day of negotiations over the August Bank Holiday weekend. The follow up since the offers were accepted has been exceptional. I recieved a weekly call from Nick in another Romans office to update me on the progress of our sale and purchase, often getting information to me before my solicitor has even recieved the information. Today I recieved a call from my solicitor to tell me that we had exchanged contracts, this was followed within 10 minutes by a call from Nick to update me and then Nick Badger to offer congratulations. I could not fault the service they have offered us and will recommend then to anyone looking for a reputable agent in Basingstoke.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/10/2012 - Gary rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Well this is a story to melt your hearts, I have moved into a property that I no longer want to live in and I would like to terminate the AST and recoup the monies paid to the Agent minus the rental cost for the time I have been there and will be there due to these reasons:

Floorboards Very very poor in master bedroom with holes, was asked to be a verbal condition of the let that these were repaired which was not adhered to
Garden Shed/Garage – Moped, Push bike, armchairs and other clutter left also needs painting over to cover satanic references scribed all over the walls
Garden waste that we asked to be removed was instead set alight on the large Vegetable patch that we wanted to use when viewing the property on both viewings, therefore destroying it and now just a pick pile of ashes and left over waste is left (no longer able to use)
Garden Side gate does not close fully (security risk)
Garden BBQ left (not ours)
Overgrown garden at the bottom of the garden is an issue which also has covered a pond that we were not aware of, (issue with our pets)
Dishwasher not functioning
Under floor Heating not functioning
Kitchen kickboards loose and detached
French doors to not shut fully (security issue) (draught issue)
Under counter lighting brackets broken
Bathroom &amp; Kitchen insulation very very poor causing draught and cold air to flow into the rest of the property and also causing us to have the central gas heating on every time we are in the property otherwise its very hard to be comfortable, the cold is so much so we cannot dry washing on an airer without having the washing all over the radiators when on which then causes more condensation increasing the chance of mould and then you would have to open windows to stop that issue thus having heating on being pointless.
Energy rating E we were never made aware of this and never shown an EPC which is a condition on the Contract, however stupidly I signed the AST which specified “24. ENERGY PERFORMANCE CERTIFICATE (EPC) To confirm that the tenant has been provided with a certificate which satisfies the requirements of the energy performance of buildings (certificates and inspections) (England and wales) order 2007 prior to the signing of this agreement. As I did not know what an EPC was and thought it was a energy safety record or the like, and as I am not a tenant who has been renting for long (3 years previously continuous private rent) I never thought to ask of this EPC as I did not know what one was until Romans advised me of the EPC after I had been moved in for a week. 
Rotting window seals (Not seen in viewing as they were covered by tenant at the times curtains and furniture)
Very Severe condensation on all windows leaving windows with puddles of water
No cavity wall insulation (again not made aware of due to the non-disclosure of EPC)
Bath panel comes clean off with no sign of it every being secured
All doors a struggle to open and close, spare room door does not shut at all
General cleanliness was not up to scratch, dirty walls, unclean floor, dust throughout and a dead frog left for quite some time by the looks of things in the dining room.

All in all this is unacceptable and I am absolutely shocked and appalled that none of this was picked up or disclosed to us before we moved in, also as the Energy rating also was never disclosed  to us this is our biggest disappointment as the energy rating was so poor that we would have never taken the property being in the know that it was so bad.  Even if the issues are fixed or repaired, in our opinion it’s too little too late and the property’s persona and desire has been tarnished beyond repair.

Romans have instructed contractors to fix the below issues and contacted the landlord to also look into the issues but as I have said before the past week has been enough for us to never want to deal with Romans again due to the negligence and lack empathy they have shown.

Contractors fixing:
French Door Bolt
External Side Gate Bolt
Master Bedroom Floorboards
Dishwasher,

however this still leaves the following issues:
 
Kitchen kick-boards loose and detached (broken and non existent clips) Landlord in discussion with Romans
Rotting window seals (Not ever advised of the status of this)
Under floor Heating not functioning (Landlord still looking into this)
All doors a struggle to open and close, spare room door does not shut at all (being looked at by Romans)
Under counter lighting brackets broken (being looked at by Romans)
Garden waste, Fire remains and other waste which are outside of the shed/garage supposedly cleared by the previous tenant but still no word on when and if they are for sure moving this out.


Also to make you aware before we moved in and signed the agreement there were previous issues we have already had with Romans prior with regards to deceit and poor customer service, they lied to us about a booking that was never made on this property for us to view and when we were on our way to the property they called us to cancel and advised it was the tenants fault as they went on holiday, however after I confronted Romans about this and insinuated that they lied to me as they did not book the viewing in the first instance they admitted this and discounted 10% off the admin fees, we then expected better after this was discussed but this was clearly not the case.
 
Due to this this is what we want to happen next – Move out immediately once we have found a new property to move to, In full, all fees and cost of the agreement to be refunded minus the amount of rent we have already used and will use until this happens, compensation of the costs of the move which we will have to outlay again, and a compensation/damages amount due to the stress this has caused us and the time we have had to take off work to move. These reasons are fully reasonable and are backed up due to Negligence and in my opinion a breach of the contracts signed by both parties in regards to the EPC never being disclosed until I asked about the temperature issues we have in the property

Matthew has flat out refused any negotiation in regards to leaving the property and has not offered any compensation on the extraordinary issues we have faced

I am now in the process of contacting The Property Ombudsman and ARLA and needless to say I will never use Romans again<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[30/10/2012 - RH rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Looking for the right property is in itself is a difficult task.  Romans helped in every possible ways to make it a smooth process.  From the viewings to signing the contract, it was a hassle free experience.  Very friendly staffs and there was always someone at the end of the line to answer my questions.  Thanks to everyone, especially Debbie.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/10/2012 - Catherine Green rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would like to say a massive thank you to Catherine Green at your Bracknell Office,  not only has she helped me with my recent move, she has also helped to keep me sane!.  She is much more than just my Letting Agent!.

She has dealt with my queries quickly and professionally making my move go alot smoother than it otherwise would have.  She is a credit to your Company.

Thank you.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/10/2012 - C rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The Romans Woodley branch was very efficient, very fast and very helpful. The visit of the property was arranged promptly.  Rapidity is key when you are looking for a place to rent, so we really appreciated that. The procedures were straight forward and were made as easy as possible (eg, online communication and contracts). The staff was extremely friendly and knew what they were talking about. The only minor comment I could make is that I found the admin fees slightly too costly, but as the service was good, it didn't stop us dealing with Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/10/2012 - E W rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Initial contact was with Rob Flood in viewing property. All fairly straightforward and kept me updated with the property. Once I proceeded, I spoke to kieran who dealt with deposit etc. Then through emails I liased with sumadu. All was straightforward and efficient with contract signing etc. Then further contacts by phone with Emma. As a first time tenant, everything was explained to me by rob and Emma identified herself as the future contact. The only issue I had was finding out the postal address where Romans were not sure themselves. I had to confirm it with local council and the landlord. Overall not a bad experience and all seemed quite efficient.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/10/2012 - Mike Woodward rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We had a positive experience from the viewing through to our moving in day. When we had a delay with our references, the person dealing with our application, Hayley Ward, was very helpful and did everything possible to assist and make sure that we were eventually able to proceed. We found Romans willing to help at every part of the apllication and were very helpful if we wanted advice on what would happen next.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/10/2012 - Colin Basnett rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As this was our first house purchase I was expecting to be pulled from pillar to post; however, in reality, I was kept fully informed of the sale's progress throughout the entire process and experienced no problems whatsoever.  Overall, I am very happy with the service that I received and thank the staff at Romans Camberley (especially Chantelle Washington) for the efforts on my behalf. I would recommend Romans Camberley to my friends.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/10/2012 - Naomi Forrest rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Efficient, professional and hassle free service from the date of putting the house on the market to the date of exchange.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/10/2012 - Kanwal Ahmed rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am very impressed by the way everything is being dealt with by the Lower Earley Romans team. In particular, Tom Fisher - he has made the whole selling and buying process very straightforward and explained each step in advance. Mr Fisher moved to the Lower Earley team very recently and came into action from Day One. He kept me in the loop on a daily basis with anything new that occurred with the transactions. He has made an extremely positive and lasting impression on me &amp; my husband -   &quot;typical estate agent&quot; stereotype that we initially had has been wiped away. I will definitely be recommending Romans to my friends and family should I hear of anyone trying to sell their property. Very honest, understanding and commendable work by Tom Fisher.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/10/2012 - Steve rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Jason was professional and helped us identify the best property for us in the area.  He was knowledgable and knew the lettings market in Reading.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/10/2012 - PhilnRachel rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans did a great job of selling our property and surely have one of the best pools of prospective buyers to draw from due to the size of their organisation. We'd previously tried to sell with another agent who only have a single branch and had nowhere near the number of viewings or offers that Romans were able to deliver. When our sale fell through 3 days before exchange due to the buyer changing their mind Romans had 11 viewings arranged within 48 hours and this resulted in 3 offers including our eventual buyer. Both Matthew and James did a great job of managing the viewings and keeping us informed of progress. Its a shame that other parts of Romans organisation weren't as proactive with dealing the conveyancing side of things once the sale was agreed but we'd still not have any hesitation in putting Romans in our top two agencies to use in future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/10/2012 - Sean / Vanessa rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Louis was true to his word from the start right through to the end. The communication between us and him was always factual, honest and decisive. Louis guided us along the way, advising us on price, strategy and conclusion. An open house was advised and this resulted in two offers, both from keen parties. Louis negotiated successfully at all hours of the day and night and nothing was too much trouble to him,(esp. good when doing a big relocation move ourselves to Warwickshire!) We would without hesitation, recommend Louis and his team at Romans, Sandhurst. A job well done indeed Louis! Thank you so much.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/10/2012 - Dave H rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Prompt response to requests for viewing.
Attended the viewing on time and provided the information asked for either at the viewing or later. Went out of their way in transporting us between two properties (and then back again when we left a handbag at the first one!)
Provided information of further properties matching our requirements.
Responsed quickly and efficiently after we made an offer and continued to help afterwards with further viewing of the chosen property.
Generally very friendlly and helpful.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/10/2012 - Judith Hill rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have dealt with Elaine Hawkins for many years and have found her courteous, efficient and friendly. She has been prompt in dealing with my requests as landlord.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/10/2012 - Jan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very smooth sailing in terms of dealing with Romans Camberley and Matthew in particular. Appointment setting for viewing the property was easy and painless. We ran into an obstacle during the referencing process ( Old landlord very slow in returning requested reference), but Matthew went out of his way to contact the referee and went over to the man's house to collect the required piece of paper.

Very professional throughout, which made a move from abroad an easy process.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/10/2012 - Kristin Thomas rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We moved into this property 2.5 years ago and Molly has been a joy to work with all along. Any issues that come up, she immediately responds and ensures that they are taken care of very quickly. Unlike properties where we have dealt directly with the landlord and have big delays in getting things fixed, Romans ensures that the property is kept to a high degree and that everything is handled quickly and efficiently. I would recommend working with Romans, and Molly in particular.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/10/2012 - Neil McCroosan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly has been doing a great job helping to pro actively manage our property in Wokingham. She has been a pleasure to deal with.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/10/2012 - Helen rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I bought a lovely property through Romans in Aldershot. Jon Grace looked after me from start to finish. I felt he really took on board my requirements and found me the perfect home. He was always very prompt at dealing with any enquiries and all members of staff at the branch were most helpful. 
He made the whole process very easy and I would definitely recommend them.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/10/2012 - No rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We are very happy with the purchase of our house through Romans. Kyle Johnson dealt with our purchase from start to finish and was helpful &amp; professional at all times.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/10/2012 - Diana Pearce rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Overall good agent.  One issue which I wasn't happy with was instructing work to be done prior to receiving a quote, now Romans make sure I have a quote prior to work being done.

I was impressed that once my old tenants gave notice new tenants were found really quickly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/10/2012 - LaurenW rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I liaised with Romans regarding the transaction of buying my new property in Warfield, particularly Daniel Elliott (sales) and Lisa Roe (Move Management).   Daniel was pro-active in arranging the viewing, accommodating of my available times and was prompt to the appointments. He dealt with the offer process swiftly and to a successful conclusion.

I cannot praise Lisa Roe enough - this woman is a saint. She is an absolute asset to Romans - her dedication (she seems to work 24/7) is second to none and she answers all queries quickly and efficiently. If it was not for her, I am sure the chain would have fallen apart due to delays at the bottom.  I know estate agents have a dubious reputation but I can honestly say my dealings with Romans has been a breeze - no hard sell, no snotty sales negs, just normal people making the process as easy as possible. I wouldn't hesitate to use Romans again in the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/10/2012 - Donald rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sean was excellent throughout.  He was very proactive in identifying a property that matched our needs (rather than just bombarding us with particulars).  He was unfailingly helpful throughout, making sure that we were informed but without pressuring us.  He went out of his way to fit in with our schedule, even when it caused some personal inconvenience to him.  I would recommend him to anyone<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/10/2012 - Kurt Lumlock rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent work goes to Sharon Tubb who provides &quot;Relationship Manager's&quot; service no matter how big or small the property is. Prompt, reliable and always easy to approach. A winning combination from the eyes of a landlord.

Chris Bisson - the &quot;Go To&quot; person within the sales arena. Factual and pro-active. Comes across experienced and often tries to keep one step ahead which is a challenge itself in these tough economic times. A big plus in having Chris work for you is the knowledge that if he doesn't know the answer then he'll let you know up front and will quickly find the best person to deal with it. Instills confidence.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/10/2012 - Marc 1105 rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I rented a flat through Romans, who seemed the most approchable &amp; helpful when i 1st rang round. I dealt with Nadine, who was both knowledgeable &amp; helpful &amp; made the whole process very easy &amp; also understandable ! When i needed to enquire about anything she was helpful in the extremes, as was Joanne Furlonger ( the property manager.) I would have no hesitation in reccomending Romans to either friends or indeed family &amp; would certainly use them again myself.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/10/2012 - Iain Henderson rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have not always been good agents for our letting, but since Kelly Saunders took control the service has been perfect.  Efficient and always helpful, she has responded rapidly at all times and often spotted issues before they became problems.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/10/2012 - John Doe rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As my first time dealing with a letting agent in the UK I do not have experience judge from. And I want to be fair and living standards are different everywhere. 
Mark seemed to understand the issues I had in the flat, and responded in reasonable time. However, there was never any luck resolving issues from the landlord's side in a reasonable amount of time or with a reasonable outcome. 
I'm not sure if this is a typical problem; maybe just this particular landlord or perhaps he was not actually working as hard on my behalf has they gave the impression.  
This is why I am giving the benefit of a doubt with a &quot;good&quot; rating. 
However, I will do my best to avoid Romans in the future as I think they give their agents too much property to handle in a good manner.  I feel this way because, although Mark was the last agent I dealt with, he was not the first Romans employee to be assigned to my property. 

Cheers, 
Tom<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/10/2012 - Emily rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans Woodley were excellent. We dealt with both Rob and Kieran who were always friendly yet profressional. We saw a few properties through Romans before we found the right one and whether contacting Rob or Kieran (via phone or email) they always got straight back to us. I would definitely recommend Romans Woodley to a friend.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/10/2012 - Les Smith rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I really must thank and congratulate Amy Shields, Paula Thomson, and the staff at Romans, School Road, Tilehurst, Reading for their great expertise in selling our house so quickly. Their communication skills and attention to detail was absolutely first class, and we have nothing but praise for their efforts on our behalf!
Thank you Amy, thank you Paula!
We would have no hesitation in recommending Romans to family and friends!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/10/2012 - TenantBerkshire rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[After selling our own home and entering the rental market as tenants, we have experienced some very shoddy treatment at the hands of letting agencies in the UK. As tenants we felt we were often treated as 'second class' by the letting agents and agencies,  and the landlord was seen as the prime interest in the equation. This is hardly a balanced state of affairs.

An example of this is that a local agent from another agency (shall remain nameless here!) spent a great deal of time ridiculing the tenants of a house we were viewing, telling us their personal details and such personal things as the fact that their marriage had broken down.  Another agency took messages and did not phone back, and many were brusque and rude. As we have often paid a proportionately large amount in terms of our income on rent,  and we felt we were investing in the arrangement,  this has lead us to steer clear of several agencies,  because we just didn't trust them ...which serously narrowed our choice of homes.  As a tenant one can feel at the mercy of the letting agents,  and we became very disillusioned. Why pay so much to be treated so badly? We have had experiencing renting abroad and were appalled by the general treatment we got from so many letting agents in the UK.  Was the industry rotten we asked ourselves? 

Then we found Romans. We feel very fortunate to have found our current tenancy through Romans.  From the get-go the experience was akin to a breath of fresh air.  We walked into the Woodley office and were treated with a high level of respect,  tact and professionalism.  Our case was handled swiftly and with sensitivity.  From first viewing of the property we had finalised the details within a week.  We met several members of staff before we settled with our contact person,  Emma Doel,  and all staff members shared the same high degree of professionalism.

We continue to be very impressed with the service we receive from our contact Emma Doel.  Any queries are dealt with immediately, any challenges have been surmounted easily and there is an excellent communication style. This has in turn lent a very happy tone to our tenancy.  Being treated in such a way has meant we feel valued and this translates to us being the happiest tenants,  I am sure happy tenants means a better maintained property.  We feel part of a well mananged arrangement, rather than sidelined,  and this means we have a better connection with the property.  We are renting it,  it belongs to someone else,  but we feel involved in it and this makes all the difference.

Emma has been great at bridging communication between us, the tenants and the landlord.   We feel we can speak to  Emma at Romans if there ever were any issues and trust that we would be represented well.  We are looking forward to our quarterly inspections,  which is in direct contrast to how we would have felt if we had entrusted our monthly rental budget to some other agencies I could have mentioned.  We are taking pride in the property we are 'loaning' and look forward to proving as much.

To summarise I have to say that what puts Romans and Emma in particular above others is that we have been treated with respect,  well informed and this has enabled us to be the best tenants we can be.  Should we ever enter the market as owner/landlords we would choose Romans to handle our case,  and we continue to recommend Romans to friends and acquaintances who are looking to rent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/10/2012 - Rajesh rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[It was very nice dealing with Patryk. I approached him for a property to rent. I liked his followup, he personally called me 2-3 times and kept me updated on status. He always received my calls. Sametime,I approached other service company and I must say I didn't get followup call from anyone. Thankyou Patryk for all your support<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/10/2012 - LadBrooks rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The whole handling was very professional and very friendly. The whole sales team( too many to mentione) in Tilehurst were a delight and am looking forward to using their letting team to rent the property I have just bought with them.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/10/2012 - duncan walker rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was very impressed with Tim, who met me at the property to take the details, he took a lot of care in photographing and presenting the property in its best light. The details were accurate, and within a short space of time a tenant was found. I dealt with Michael, who I found also very efficient and very pleasant to deal with. He kept me informed with progress and nothing seemed to be left to chance.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/10/2012 - Rebecca George rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was very pleased with the service that I recieved from Romas estate agents and with  John Grace in particular.  I found John to be very professional both on the phone and whilst viewing properties.  I found that John understood what I was and was not looking for in a property very quickly and showed me to a range of different types of properties in different areas and of varying price ranges, from the bottom of my budget to just slightly over.  When viewing the properties John was not 'pushy', he answered all of my questions and as we were going around the properties he described them all positively. 

I found John, and the other employees at Romans, to be efficient at returning my calls and emails and with dealing with my requests effectively. Overall I would recommend Romans estate agents to any of my friends and family who were looking to buy a propetry.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/10/2012 - Kathy Waite rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Molly has been managing our rental property in Reading for the last year, and we have found her efficient, responsive and helpful. She responds extremely promptly to any queries, either from us or from the tenants, and deals with any issues calmly and thoroughly. We live over 200 miles away, so it's important that we have a local presence who can manage things on our behalf. Molly fulfills this role extremely well, I trust her to act on our behalf and would have no hesitation recommending her to any other prospective landlords.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/10/2012 - Esha rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Had a fantastic experience with Patryk who could help us in all ways to get ASAP into Reading. He took care of the smallest of the problems we had and definitely would like to thank him a lot.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/10/2012 - Mrs W rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Bought our house through the Crowthorne branch.  While staff always friendly and helpful, found that they did not respond to queries when asked e.g. asked  where the washing machine was in the property as did not remember seeing it/where not shown.  They said that they would check with vendor and get back to us but never did and I asked more than once!  Ended up finding out it was integrated through our/vendors' solicitor not long before exchange.  The fact that they have dedicated move department did not seem obvious to us!

Also found them difficult to deal with during negotiations - I know that estate agents want to get the best for their client but felt that they were trying to get us to raise our offer before even asking the vendors.  On both occasions that we put in an offer there was always someone else who wanted to view the property for the first time and was 'very interested' or a 'cash buyer'....<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[9/10/2012 - Simone Frison rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Once found the property, Eltjon has helped me to sort out quickly to get the property.
He is pleasant and professional.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/10/2012 - Rebecca Dobson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have a long standing relationship with Tim, he sold me my first house 16 years ago!  He is thorough, reliable and was in constant communication through the whole process.  I received regular feedback and was impressed at how quickly and efficiently my property was let for a good rental price.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/10/2012 - James Fletcher rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans really own the property market in Reading, they have the largest coverage and really have the best properties on the market. When I got in touch with Romans initially to place an offer on the property they told me it is process that I must see it first, I organized a viewing and much to my disappointment there was another viewing at the same time - I hadn't been made aware of this and it seemed rather odd.

Further placing an offer on the desired property, the service I received was far superior to that of the viewing, simple quick and efficient.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/10/2012 - No name is necessary rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly Saunders has been very helpful, professional and responds quickly to requests from me or from the tennants whenever any issues arise<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/10/2012 - Lauren rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma manages my property while I work away overseas. She offers comprehensive support under our management agreement, always responding quickly to my emails and actioning any issues efficiently. She gives me peace of mind whilst I am not able to look after things myself. Thanks for all your hard work Emma!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/10/2012 - Liz Haynes rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Ever since I expressed an interest in the property I'm now renting, the service I've received from Romans has been of a very high standard.  All the staff I have met or spoken to have been polite and professional.  If there's one area where I think there could be an improvement, I would say that it would be nice for the service from Romans to be a little more friendly and personable. 

Since becoming a tenant, Kelly has responded to all my queries and requests promptly and efficiently.  I know I can be confident that I will get a positive and professional response to any issue I raise with her.  She is clearly very good at her job and it's wonderful to have such an excellent service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/10/2012 - Monica rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Based on the service received from Patryk, we would be very likely to recommend your agency to friends and relatives.
Patryk was very friendly, approachable and always professional.
He is a real asset to your team<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/10/2012 - Helen Alexander rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As soon as the property went onto the market we had lots of viewings, and eventually  a buyer.  They were always very professional and very helpful with any queries that I may have had and always got back to me with the answer.  I also dealt with Josh and Paula who again were very helpful.  I was buying and selling my house on my own and had never done anything like that before and all the team at Romans were there for me.  Thanks very much.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/10/2012 - M J rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent service, clear explanation of the services. Several prospective tenants were found for the first day of viewing and the property was let on the first day. No complaints.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/10/2012 - theColonel rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Been with Romans now for best past of 17-18 months; they are one of the better estate agents in Reading (although thats not saying much!) and i was previously with one of their now emalgomated companies (Jon Hallett). They are good to deal with and havent given me too much hassle, and when i did i contacted my allocated property manager who does my quarterly inspection, who arranged a visit from a engineer promptly.

The downside of Romans is their extortionate fees, which has prompted me to complain to the property ombudsman (it cost me close to 500 to have someones name removed from a contract), however one must assume that in order to get a good service you have to pay over the odds due to the amount of crap on the market like Prospects/Atlantis. Overall 4/5, good to deal with but please sort your fees out Romans, your doing nothing but reinforcing estate agent stereotypes.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/10/2012 - Mrs I. Forina rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This was a particularly tricky transaction from the start as i was managing the sale on behalf of a relative but I agreed to undertake the task subject to being able to using Romans as i have dealt with them on previous occasions (Barry Wild in Lower Earley branch and his team) and they were absolutely superb.

This time round however I was hugely disappointed to continuously be passed from person to person, the sale of the house took what seemed forever and in the end we were forced to drop the price by 20K just to get a sale. 

Following the acceptance of the offer received i was never (from offer to completion) contacted by the Romans move co-ordinator and was unable to contact her as she was on holiday an there appeared to be no replacement

The solicitors recommended by Romans were incredibly hard work, i was not on one single occasion able to talk to my appointed solicitor directly but only to his assistants and between them they were never at any point able to tell me what stage we were at. I have only managed to receive the completion statement yesterday (02/10) despite completion having taken place on the 28/09 and that was only after i requested it, twice.

My only saviour in all this was i dealt with Neil Burton who was the only one who seemed to know exactly what he was doing. Neil is professional, polite, friendly and super efficient! Because i was not getting any replies or up-dates from my solicitors, Neil very kindly continuously contacted the buyers directly and their solicitors to find out what i needed to know and would always come back to me immediately as promised. He is honest and very reliable and i would like to extend my hugest gratitude for being there for me in a very highly stressful time when no one else seemed to be! 

Neil has my highest recommendation and if he can get the whole branch working as he is then i have no doubt that the Romans Caversham branch can be just as great as its other branches!<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[3/10/2012 - John Buckle rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am reporting on my first experience of becoming a landlord and using Romans as letting agent. I first contacted Jason Burton when I was in the process of renovating my property. From that point onwards Jason has provided me with help and advice on how best to let my property and made me aware of the pitfalls to be aware of. Romans have marketed the property for me and I am now at the point of letting it which has been a smooth process handled very professionally by Jason and his colleagues. A key indicator for me when conducting business is responsiveness to my communications. I have been very  pleased in this regard with Romans and I commend Jason and his team to you.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/10/2012 - Sarah rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The service from Romans was very good from start to finish.  The agent who showed me around the property was very knowledgeable and patient and the whole experience was very enjoyable.  Throughout the negotiations, the agent was very responsive.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/10/2012 - Charmaine rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would like to thank Emma for the professional, efficient and prompt manner in which she has responded to our needs. She treats us with care and appreciate that the property is our home and balances this with her duty to the landlord. Everyone is a winner with Emma, well done and thank you.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/10/2012 - Sarah elms rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found Stephen very approachable, very friendly. To be honest, I don't really have any issues thus far, he has always been easy to contact, replied to my messages and seems to be fair and reasonable.

I'm am quite happy at this moment in time!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/10/2012 - Nick Hudson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Natalie's management of what was quite a challenging chain was a vital. She was ver proactive, able to offer alternative solutions to problems and above all kept the chain together by ensuring the communication was constant. We would not have been able to exchange without her assistance. She was always available to me and was very prompt in keeping me updated. I have no hesitation in recommending her.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/9/2012 - Carly rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[i had a good experience with the rental team in Basingstoke when we were renting our apartment out, we had a tenant lined up and moved in with a matter of days. Katherine and David were very helpful and would answer my calls and questions at any time of the day, would strongly recommend.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/9/2012 - Vikki Woodend rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Was receiving property email alerts from various members of the Romans group in Reading and Simon was the one who sent me the details on the house we have now purchased.  When i contacted him to make a viewing he was very prompt in doing so, always responded to my emails and any questions i had and kept me in the loop even though things have run quite smoothly for us.  Simon Brooks is friendly, helpful, knowledgeable, efficient and has been a pleasure to deal with from start to finish and i look forward to seeing him on 11th October to collect the keys to my house.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/9/2012 - Anonymous rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Ollie was fantastic from the start by taking me and my partner for a viewing at 7pm and still being very patient alloing as much time as we needed.  We immediatley put in an offer which again Ollie dealt with, there was a lot of interest in the property and therefore went to sealed bids which Ian dealt with.  He was very helpful by explaining the process fully and answering any questions which we had, he gave us plenty of time and once the vendor had accepted our offer was very prompt in informing us.  Since having the offer accepted Natalie has been great in getting us through to exchange, she has always been available when I have called, explaining the stages and answering any questions.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/9/2012 - Angel Uriol rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I live abroad and I always had the feeling that the property was well looked after by Romans. They provide clear information when a repair is needed and they sort things out quickly with their vendors.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/9/2012 - R Manthri rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had a great experience with Neil and he is a great negotiator and a fantastic sales personnel. I am glad that I had interacted with him. He had helped to realise my dream to buy a property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/9/2012 - Neil Stodart rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly Saunders has provided good service as the property manager for my house for several years now.
I have found her to be friendly, helpful and efficient, generally keeping me well informed and ensuring that maintenance requests are carried out promptly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/9/2012 - Sarah Hollamby rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly has been an excellent agent.  She has always responded promptly and efficiently to any problems, and has been meticulous about keeping in touch, keeping me notified of visits, and emailing me property reports.  She is also extremely nice to deal with - great interpersonal skills and a real understanding of the needs of both the tenant and the property owner.  She is a credit to Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/9/2012 - Sue rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The service I received from all the staff in the Lower Earley office has been exemplary - they have certainly proven themselves time and time again to be accommodating and courteous.  Neil and James have been particularly brilliant and have gone that extra mile whilst dealing with my sale and purchase.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/9/2012 - Papi rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Hi everyone, 
don't  let any property with Romans Letting agency especially with Camberley. They let the property without a proper condition. At last they force tenants to do all the stuffs otherwise they will surely cutoff a huge amount from our advance deposit. They won't return even half of our amount. 
 We suffered a lot with them. Our boiler was broken in the winter at that time had our just 2 weeks old baby. Though it was a managed property we informed them. But they responded only after a week and the boiler engineer responded after 2 weeks. We suffered alot with a newborn baby. Plz don't let any property with Romans. They will speak very sweetly when u r entering the house. They r very rude when u leave the house. Especially the inventory agents are very stupid. They won't see the problems when they r letting, but they will see each Nuuk and corner when u r going out.
Beware of them.
My score is 1<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[27/9/2012 - Jennifer rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very helpful right from the beginning, Jason was able to find me flats that matched my crtieria perfectly and answer any queries I had. Very knowledgeable and gave me great advice.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/9/2012 - A.Glass rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Despite a somewhat complex buying process, Bernadette and Paula did an excellent  job keeping the process moving. They were always prompt and attentive and always gave us the impression that they were doing their best to make sure the sale completed as quickly as possible.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/9/2012 - Yvette rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma has been very helpful since my first contact on my move-in day back in Aug this year. There have been a number of issues on the flat: from the flat wasn’t professionally cleaned and garden was untidy when I moved in, to an accident happened lately-a leakage in one of the bedrooms, she has always been there to help, actively liaise with the landlord and other relevant parties to resolve the problems. Her professional service, enthusiastic attitude and good communication skills have impressed me; she has made me feel being a tenant my interests also have been protected. I would like to say a big thank you to Emma!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/9/2012 - Maz rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I now live in west Wales, and let out my property in Wokingham, Annette  has been responsible for looking after that property. I can relax knowing she is looking after my property, she keeps me informed of any problems etc..... I am very happy with the service she and Romans provide<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/9/2012 - Rebecca rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Elaine is always responsive to queries and any concerns we have  - usually within a couple of hours. To be honest I usually go to Elaine for any query at all relating to our properties and she always gets me in touch with  the right person if it is not her responsibility. Elaine seems highly experienced and professional and has provided us with very helpful advice on several occasions.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/9/2012 - WJP Hennessy-Barrett rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[An excellent and comprehensive service from beginning to end, Romans were fast, efficient, responsive and pre-empted problems and issues before they became headaches.  I recommend them strongly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/9/2012 - luke Strzadala rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[luke was very helpful and kept us fully informed the whole way through the house viewing procedure.
acted very professionally and business like. knew his product and the properties very well, showed politeness the whole time . a credit to the company of which we would not hesitate to use again .<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/9/2012 - Happy tenant rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had a problem with the heating in my property and didn't know how to resolve the issue. I contacted Lynn Masterman who arranged for a plumber to visit the property within the hour and fix the problem. Lynn then telephoned me to confirm that the problem was fixed and asked if there was anything else she could help with. I was very impressed by the speed with which Lynn dealt with the problem and how she kept me informed throughout.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/9/2012 - A satisfied customer. rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was very happy with the efficiency and effectiveness of the whole Romans team. They were professional, pro-active and pleasant to deal with, achieving a sale within some 2 months of putting the house on the market.
My only negative comment would be that the initial suggested selling price was, in my opinion, too high and the suggested revised price after an unsuccessful &quot;open house&quot; too low. The actual selling price achieved was mid-way between the two. Setting a selling price is not a precise science but I was just a little bit upset that a &quot;realistic&quot; price was not established earlier; after all great play is made in Romans promotional literature that it is essential not to overprice properties in order to maximise potential interest.
All in all though a very pro-active, professional and reasonably cost-effective service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/9/2012 - Monika Baker rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Thank you so much, we have moved! It took a long time but it was worth it. You all tried to find us a buyer and once it happen it was quick from there onwards. Thank you all again, hope you are doing well.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/9/2012 - Keith S. Woodall rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Ms Reid has been looking after me/my property for most of the time that it has been available for rent (20 years). Ms Reid did take a sabbatical during this period and I really missed her experience and capabilities in dealing with my many tenants, the normal day-to-day maintenance of the property and the emergencies that have cropped up over the years. I live abroad/on a different continent and I depend on Ms Reid to be available for my tenants and to maintain the property. Ms Reid has always (a) monitored the condition of the property (b) advised me of repairs and maintenance that needs to be performed (c) obtained at least two separate estimates for the work to be performed (d) worked with me/scheduled the work to cope with my budget (e) managed the contractors/the work that they have performed. I have no hesitation in accepting Ms Reid's advice and I am extremely grateful for the extra work that she has put in on my behalf (due to schedules, budgets etc).
Example 1: The hot water/central heating boiler broke down. Ms Reid obtained 3 separate quotes (oversaw 3 visits by plumbers) and managed to get the unit replaced within 7 days even with the delays caused by my email, me getting funds to her.
Example 2: When the garage was broken into, Ms Reid oversaw the repairs and my claim to the insurance company.
Example 3: When major redecoration was performed in 2010, Ms Reid dealt with my budget constraints and new paint, wallpaper, linoleum and carpeting.
Example 4: When I had a problem with long term 'guest' who was not on the lease, Ms Reid persuaded the tenants to adhere to the agreement.
I can honestly say that I am very grateful that Ms Reid manages my property. I have no worries about the property or my tenants. The tenants appear to appreciate the situation as well as turn-over is low.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/9/2012 - Jason rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent was quite helpful and friendly, he did his best to get the house sorted out before we moved in.
He also sorted issues relating to the misquoting on the advert between the landlord, romans and me.
But the most important thing was that he showed empathy which is rarely seen nowdays where most people equate professionalism with officiousness.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/9/2012 - F&amp;F rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My husband and I bought our first home from Romans, they provided us with good service and assist us in dealing with everything from the beginning until the end of the purchasing process. On top of this, we are also using them to manage our property while we are staying abroad; they enthusiasm and high performance in providing good service making our life much easier in managing our lovely home from far. Thank you to Kelly Luck, Catherine Green, Sally Perchard and Angela Mckay; this team is working so well and we hope they will keep the good work and will never get tired with their customers. Thank you.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/9/2012 - Ringo rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have Emma managing our property for about a year.  Just before Emma took up our property, we were thinking of switching to another letting agent.  Emma has made a big difference and we will stay with Romans.  She has been responsive and helpful in dealing with repairs and queries.  Property visits have been done more professionally with proper follow up on items requiring attention.  She always updates her email out-of-office auto-reply, which is very informative for an overseas landlord like me.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/9/2012 - Suzanna Smith rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lynn was excellent throughout out tenancy at 7 Lysander Close. She was very prompt when we needed something fixed or if we had any questions we were never left waiting for a response.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/9/2012 - Lisa rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans were excellent with the selling of our property,  found it very easy with having such a young family.  Kieran was also so easy to contact and would always get back to us quckly.   Viewing of our property were arranged around us<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/9/2012 - Tenant1 rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent service from this member of staff and the Romans letting agents at Wokingham and Crowthorne overall. Despite difficulties with our tenancy beyond their control, they were always extremely helpful and gave us peace of mind. Highly recommended.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/9/2012 - Dave rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have been on this property for over a year now. My manager is Emma Doel. Shes' very professional, helpful and always willing to take that extra mile to get things sorted. She's such a wonderful property manager, certainly one in a million!!! Keep it up Emma.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[21/9/2012 - Annabelle Arber rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have always found Emma to be very helpful and efficient. She promptly responds to my queries and is professional and reliable. I have had a few property managers previous to Emma, both with Stuarts and Romans and Emma has been by far the best.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/9/2012 - Elaine &amp; David Couchman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Nick Billson, Romans is a real hands on and valuable employee who is very proactive with regular constant updates.  Our recent house sale was not entirely straight forward and there were times when my Husband and I thought it was all going to fall through but we are extremely pleased to say that our house sale has now gone through and we both feel sure this is due to Nick's constant chasing and very positive attitude which obviously is a real must with house sales but this really put our minds at rest and was very reassuring, (not all agents are like this which we have found to our previous experience).  Can't thank Nick enough for our successful house sale and are now looking forward to our new home.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/9/2012 - Manoj rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Molly has been managing our property for close to 4 years. She is extremely professional and thorough. She never requires any follow-up on any of the activities.

Thank you Molly<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/9/2012 - Amanda Wall rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent acted on my behalf as I requested at all times and contacted me immediately regarding any issues with the property.  They were proactive when seeking  tenants and ensured that check-in was in a timely manner as required.  I would recommend Romans to any landlord who requires an agent that can be relied upon to do as you ask and more importantly do what they say they will do.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/9/2012 - Richard Kocharian rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I greatly enjoyed my stay in this apartment during my assignment in the UK. The overall ROMANS agency staff and particularly Kelly Saunders were very attentive and responsive to all my requests.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/9/2012 - Paul Ferry rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Both members of staff very helpful.  Mark provides a very comprehensive account of the work carried out by Romans and detailed next steps.  I felt comfortable dealing with him and that things were being managed professionally.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/9/2012 - Fernando rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My wife and i have had our property managed as letting property thorugh Roamns for quite some time and we have been happy so far. regarding the managing agent working for Romans we have had Emma Doel for quite a few years now and the service she has providing us with as been superb. So far, we haven'e been dispointed and we expect to be so for some time. We would very much regret having to see Emma going as we have seen a few others before. We expected to have Emma around us for quite some time.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/9/2012 - Fraser Craddock rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have been renting a 3 bedroom house in Twyford through Romans for one year. To date everything has gone well however we have had a couple of small maintenance issues with the house. 
Emma Doel manages our property at Romans and when we have had to report an issue Emma has responded promptly and resolved the issue quickly. Most recently we had an issue with a faulty tap, this was reported in the morning and a tradesman had repaired the issue the same afternoon!. 
Having rented properties through various other agents before, its refreshing to have one point of contact to report any issues and know they will be handled efficiently! This has definitely been a factor in deciding to extend our tenancy for another 12 months.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/9/2012 - Stella Brown rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I used Romans, for the first time, to sell my property and also purchased my new property through them.  I have found the company to be very professional and all staff members I have dealt with have been superb. Any queries I have had have been dealt with in a timely manner &amp; I would not hesitate to recommend them to anyone looking to buy or sell a property.

Thank you very much for the fabulous service provided.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/9/2012 - Richard allen rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Difficult to start with however once ball started rolling things were sorted out and ok. Upon moving into property there are quite a few snags, no tv point, boiler doesn't work and garage doesn't open however molly is aware and is deling with so at the moment not sorted but seems to be getting there.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/9/2012 - Dan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Having Emma as a property manager is great.  All issues and enquiries are dealt with promptly, professionally and are hassle free.  Emma is real credit to Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/9/2012 - Andrew rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Communications were generally good.  I was given plenty of warning of viewings.  All the agents i dealt with were polite and well-mannered.  However, i did feel they could have kept me better informed of the potential buyer's situation in one of the instances where the property's sale fell through (the sale fell through twice).

In the realtively short period of time the property was on the market they maintained a consistently good level of viewings, i always thought they were doing their best to sell the property.

I was impressed with the marketing material that was produced to support the sale - some of the best i have seen.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/9/2012 - I KANDARATNAM rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Arranged viewings conveniently, allocated a seperate staff to manage the completion process which helped a lot. 
I am completely happy with romans<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/9/2012 - Paddy C rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Fantastic service, always met with a smile. The staff will always give you time to help and will try their best to sort any any issues / queries ASAP. Always felt welcome and never felt hurried or unimportant to them. Would recommend them in a heartbeat.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/9/2012 - Debbie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Chris and Robin were Brilliant.  More than helpful. Offered Support and Advice the whole time. Really knew what they were doing. Great Guys to deal with. A rare breed in deed - a couple of decent Estate Agents. Thank you<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/9/2012 - Ian Woodroffe rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Matthew was excellent, very helpful and worked on our behalf to obtain a good price eventually. He contrasts very favourably with one or two others at the branch, e.g. one of his colleagues asked why we wouldn't accept an offer that was drastically below the asking price. On being asked why we should accept it, he said &quot;it's the only one you've got&quot;.

Three offers later and a sale was agreed, 45k more than that original offer. Matthew was very good at negotiating the final price with our purchasers, leaving all parties content, I believe. If you wish to sell in the Sandhurst area, go and see Matthew.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/9/2012 - Danual Collis rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Danual Collis responded well to our first contact &amp; maintained a watching brief on the conveyancing proceedure
Luke Strzadala quickly sorted our a problem with the top of the chain bulider who wanted an unrealistic completion programme.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/9/2012 - Joy Scovell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Chris has been extremely helpful throughout the sales process and kept us informed every step of the way. He did what he said he would do and we never had to chase him on anything. He also dropped us emails on a regular basis to make sure we were happy with the process and progress of the sale and just to let us know he was there if we needed him. It was very reassuring to know he was fully engaged with the process and that nothing was too much trouble for him.  We also have been impressed by the Romans 'peripheral' services such as the one which helped us to set up a new gas and electricity supplier. This makes things easier for us as a buyer when there is so much else that we have to think about!
We would not hesitate to use Romans again and we shall certainly recommend you to our friends or colleagues if they are ever looking to sell or buy.  Many thanks.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/9/2012 - markt rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I must say I have been very impressed with the level of service we have had from Romans for our 1 bedroom flat. Compared to other agents (Prospect), Romans have been much more organised and quick to respond. Annette Dowling has been particularly helpful on all occasions that we have dealt with her, helping us with broken dishwashers, extraction fans, transformers in the light circuits - We have had a lot of niggly issues which have all been taken care of by Annette - which is a big reminder as to why it is advantageous to Rent! Hopefully when we do eventually leave the property we will have as good a service as we have done throughout our 16 months so far.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/9/2012 - Greg rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette is our main point of contact since we moved into the property, and has always been friendly and helpful.  We had a few minor maintenance issues at the property when we moved in, and every time I have contacted Annette she has responded promptly and helpfully, and has arranged for any necessary works to be carried out smoothly and efficiently.  She has also been very patient in dealing with both myself and my wife on all of these small issues, and is a pleasure to deal with.  We were told to expect excellent customer service from Annette by the independent check in agents when we took the keys for the property, and I am happy to say that we have not been disappointed.  Highly recommended.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/9/2012 - Bill rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette has been our  Property Manager for about 3 years now and we have found her very customer service minded always answering emails and phone messages promptly.
When we have had occasion to report a problem Annette always treats it as urgent and keeps us informed of progress. She makes time to listen to what we have to say and is always pleasant to deal with, in fact my wife and I quite look forward to seeing her on the periodic house inspections.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/9/2012 - Jamie Fowler rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Initially Matthew came to view the house and was very approachable and helpful. Within one day of viewing the house the property was on the website. We were very happy with the photgraphs Matthew had taken and felt it did the house justice. He explained all payment options carefully and in a way we could easily understand.

An open day was held within a week, and an offer came shortly after. Abi informed us of the offer and gave us details on the tenants and their personal circumstances. We were kept in regular contact with the estate agents right up until  the day the tenants moved in.

All in all a very pleasant and swift experience, would definately recommend. Many thanks to Mathew and Abi<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/9/2012 - Paul rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Agents have been quite good at liaising with the landlord. Another person who helped a great deal (couldn't be named above) handled all the paperwork.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/9/2012 - Mike Allison rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[While working overseas, Romans has arranged to let my property and has provided an excellent fully managed letting service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/9/2012 - phillippa dempsey rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent provided a fantastic service.They were efficient,polite and kept me up to date with all aspects of my sale.They marketed the property on the internet,paper and signs and i felt that thier opening on sunday and having a late night answering service helped to get more viewings.I have been pleasently surprised at thier proffesional and sensitive attitude to what is a very stressful time.I would reccomened   luke and the staff at romans yateley to friends and family<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/9/2012 - sarah parsons rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[i and my partner are over the moon with the excellent service we have had with romans,would especially like to say a big thank you to charlotte wild for providing first class communication,always keeping in touch and updating us on changes and has been so very helpful throughout our dealings,charlotte has been a great support every step of the way and has helped us find our lovely new home and has made everything feel so easy with her lovely approachable friendly positive attitude,no stress at all which i have experienced with other estate agents,was very impressed at how smoothly and fast things went.overall its been a real pleasure to have known charlotte on our journey.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/9/2012 - Ian Hawkins rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I needed to find a property at short notice and Romans as a whole were by far the most interested and efficent at helping me with this. Through Charlotte i was notified about my current property and a viewing was arranged almost immediately, i had several questions which were either answered directly or if the answer not known Charlotte found out and got back to me very rapidly. I was kept up to date throughout untill we moved in not that long after we had first viewed the property. I have no hesitation in recommeding the whole Lettings team and Charlotte in particular for her help in finding us a lovely new house.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/9/2012 - David rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have never written a review before but felt I should this time because of the way I was dealt with by Charlotte at Romans Bracknell.

I had dealt with a number of letting agents in the Bracknell area and being in sales for over 25 years myself was appalled at how bad the service was!....Lack of interest...No enthusiasm  when showing property...and obviously no knowledge of the property and very little concern as to what I was looking for!!

Then as I was about to give up through feeling that I was just wasting my time when i tried one last call for a property I had found listed with Romans Bracknell....I was informed that the property had been let but unlike other agents who at this point just ended the call the young lady I was dealing with persisted very politely in getting my details and finding out just what I was looking for...she then called me back a few moments later and confirmed that she had arranged a few viewings for me and would meet me at the first one!....all arranged by the way to fit in with my plans..this I where I met Charlotte who obviously had done her homework on the properties and was very professional in showing me round....this resulted in me putting my deposit down and now I am very happy in my new place!.....Charlotte explained the whole process to me and kept me informed all the way though...I cannot express how different Charlotte was to all the other people I had dealt with and I would have no hesitation in recommending her and Romans Bracknell...I even received a follow up call after a couple of weeks of moving in from  Charlotte to see if everything was ok and I was happy!.....This is the kind of service other agents in the Bracknell area should learn from!.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/9/2012 - Keith Williams rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma  informs me whenever there is a problem and always makes suggestions for a solution. She gets things done and I have complete confidence in her ability to manage  my property.  I have no hesitation in recommending Romans and Emma Doel.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/9/2012 - Mrs S. rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The sales team at Crowthorne worked together to help me sell my house quickly and smoothly. It would not be fair to commend any particular member of the staff as they all played their part. The sale was handled  in a professional  manner yet my wishes were always taken into consideration. The brochure , photos and advertising were of a high standard .
I would not hesitate to recommend Romans, I knew from family members that I would be happy with their services.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/9/2012 - A rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans were fast and efficient in the way they allowed us to view the property and when we decided we wanted to rent it, this was a smooth transition. The e-documents made everything quicker and much easier to save. 

On moving day we found that not all keys worked and as such Romans went out to get more keys cut to asssit in making it as stress free as possible, although there is still a problem with the key/lock it is in the process of being sorted.

Having dealt with other agencies before I would recommend Romans in the furture.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/9/2012 - R Taylor rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma Doel has always been respectful and helpfull with all aspects of my enquiries. Resolving any issue almost imediately. 

I have found Romans to be a very efficient agent to deal with and would certainly recommend Romans to anyone looking to rent a property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/9/2012 - Mr &amp; Mrs Dicksee rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We were very impressed with the modern and high quality marketing system used<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/9/2012 - Sandra rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Both Sam and Vickie are very polite, bubbly and courteous. Nigel also
As there was a lot to take in in my situation, it was most helpfull that Sam wrote down appointments and times on my tenants guide.
The office in Windsor is modern and bright and the staff all seemed to get on so well. Everybody knew what they were supposed to be doing. Unlike another Estate Agents in Windsor where I had previously been! The staff liased well with myself and my land lady and even arranged a meeting for us at their office, which I found most helpful
I would highly recommend Atkinson and Keene for their first class professionalism and understanding in each individuals needs.
Thank you so much A and K.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/9/2012 - Tiffany Taylor rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I cannot say I have been pleased with all of our dealings with Romans, and had rather a large scare regarding the deposit on check out. But Sandra Harris took over the case, and was quick, efficient, and most of all sensible when dealing with our dispute. She quickly dealt with the matter and made sure both we the tenants, and the landlord came to a happy agreement. Sandra was also very good at managing the property during the tenancy, and always got jobs done quickly, and importantly, kept us informed during the process.

Romans's themselves have very high fees and were very disappointing on termination of tenancy. But Sandra Harris saved their reputation. She is an asset to the team.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[6/9/2012 - Stuart rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As a landlord you select a lettings agent to find you the best tenants against your criteria, one that provides an excellent and responsive service level, is professional at all times, reliable, competent, communicates well on issues and actions, takes responsibility, manages the financial aspects well for both landlord and tenant, ensures code of conduct is adhered to and ideally has a well recognised brand name in that location for being one of the best. In our several years experience with Romans both in their central Reading office and Caversham office, they meet all of these and we regard them as second to none for our requirements.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/9/2012 - Yousif rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Staff were very proffesional and friendly with good understanding  of custumer need  personal circustances.They were easliy cntactable and theye were very transperent through the whole process of letting.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/9/2012 - Simon Flynn rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This was my first 'agent' managed rented property as I had previously rented from private landlords. I was hoping that this tenancy would be as positive as I had experienced before and it was.
There has to be an understanding that an agent with 20-30 properties in their charge has their time governed more than a private landlord, but I must say Lynn got back in touch with me by the end of the day be it by email, text or phone call. 
I had a few queries about little changes I would like to make while at the property and Lynn spoke to the landlord and got back to me very quickly regarding these. 
In conclusion Lynn has been a fantastic agent to deal with. Communication has been great and always within the timescale asked for, any agreements have been in writing with no ambiguity so easy for all parties to see what is what, and finally her manner, punctuality and professionalism have been above expectations.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/9/2012 - Fiona Cooney rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Our sale proved to be less straight forward than we had hoped, but at all times Romans were amazing. Every member of staff we dealt with was courteous and any messages that were left were duly passed to the required person.  I would particularly like to express our thanks to both Natalie and Mathew who were so helpful and went well beyond the call of duty on numerous occassions.  They say selling houses is stressful and whilst ours was no exception the process was eased by the caring and proffesional attitiude of all at Romans<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/8/2012 - Becky Clifton rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We found Romans to be excellent...very professional and always kept us updated,  and they got us a great price beyond expectations within only 2 weeks of putting our house on the market!  The people we have dealt with in the branch and over the Phone have been superb, very friendly and have made things really easy!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/8/2012 - LB rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[They listened continously to want we wanted and carried it out where applicable. They went above and beyond to the extent of coming to let us in our house after we locked ourselves out. They offered us advice and support throughout.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/8/2012 - Dan Alexander rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Jason and his team were extremely knowledgeable and professional throughout the letting process. Having made the mistake of using a competitor, the experiences could have not been any different. As a Landlord living in London its was great o have peace of mind that Romans where taking care of the letting on my behalf.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/8/2012 - Naveen Kumar rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent was very supportive with advice regarding the necessary changes required and guided me to the right people, advised practically re rent amount consideration to get the appropriate tenant , I got the best tenant with a corporate giant for reasonable length of time. I am very please with the excellent service offered...Romans are highly recommended!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/8/2012 - LB, London rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[very helpful and friendly on the phone and called up with potential houses that matched our criteria as soon as they became available.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/8/2012 - Arik Zats rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We found James to be highly professional, well mannered, and attentive to all our needs. We would highly recommend James to any of your potential customers.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/8/2012 - ann rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Recently bought a flat, which Bernadette processed. Great service could not fault.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/8/2012 - Georgina rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma Doel has been the property manager during the two years we rented this house. She has always given us an excellent service, been available to contact by phone and email and always sorted out any issues or questions we had whilst leaving here really quickly. My little dog also liked her. Emma is an efficient and nice to do business with agent and I'd happily recommend dealing with her to anyone<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/8/2012 - Sandra Smith rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[It was always a pleasure to talk to Paula and Amy and I  can’t thank them enough for all the times they had to liaise with my vendors solicitors, they both took alot of stress out of this purchase and I am very pleased with Roman’s service and especially grateful to both Paula and Amy for all their help. Both very efficient, great to find people that answer the phone straight away and respond to emails quickly.

I was impressed with the text confirmations of viewings (very helpful) as well as updates of property's via email. I was always kept up to date with properties that matched my criteria. Thank you to all.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/8/2012 - Happy Sale rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From the moment Scott came out to see us the service Romans provided was excellent. The valuation of the property was realistic and helped us achieve a fairly quick sale at a price we were happy with. Throughout the process we were kept up to date and informed, with feedback from viewings coming in almost immediately after they had happened. Would definitely recommend to friends.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/8/2012 - Daniel Brownlie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Shirley has been fantastic from the outset. Not only a genuinely lovely and caring individual - but hard working and professional. 

She showed sympathy when things weren't going well, and showed great customer service in making sure the situations were rectified as soon as possible. 

She kept in constant contact, was always incredibly helpful. 

She has certainly given us a really positive impression of Romans lettings, and solely because of her guidance, helpful nature and all round likability - we are already making inroads to using them again.

A fantastic attitude towards her work, and a great representation of Romans Lettings.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/8/2012 - Steve Hawkes rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma was always extremely helpful and efficient and on the few occasions that we had something that needed resolving she did so quickly and always did negotiated with the landlord on our behalf.
I would have no problem recommending Emma to anyone.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/8/2012 - Phil rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had a great experience while looking for a rental property in Reading. My circumstances were a bit difficult as I was moving from another part of the country, but Romans were really helpful all through. Once I had specified what I was looking for, I was shown what they had on the books at the time. No attempt was made to push me towards a specific property, and I felt that they wanted me to get the right place for me. Romans went out of their way to help me, and were able and willing to do a lot of the process by email and phone as I wasn't in the area where other agencies ahd insisted I would have to meet face to face for everything.
All in all Romans really took a lot of stress away from the moving process and I would recommend them to anyone.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/8/2012 - Julian rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We were very happy with the service provided by the staff at Romans in Fleet. We were given excellent guidance at all stages in the process of selling our house and Paul and the rest of the staff went out of their way to make the whole process as smooth as possible. From marketing the property to completion took exactly two months which we were delighted with!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/8/2012 - Maria rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent support during the final stages of getting ready to exchange contracts.  Solicitors were really slow and Bernadette was really helpful chasing them up and chasing the purchaser and his solicitors to sort it all out.  This took some of the stress away for us as sellers.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/8/2012 - Alistair B. rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Everyone that I have dealt with at Romans so far have come across as open, honest and attentive. Which is more than I can say for other Letting Agents that I have had experience with.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/8/2012 - KEVIN COX rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[WITH SOME INTREPIDATION I WAS ENTERING THE PROPERTY MARKET  HAVING HAD NO DEALINGS WITH ESTATE AGENTS FOR 21 YEARS, I WAS LOOKING FOR A RENTAL PROPERTY. ANY FEARS I HAD  SOON COMPLETELY DISAPPEARED AFTER MY FIRST CONTACT WITH RICHARD CHAMBERS. HE EXPLAINED THE PROCEDURE OF RENTING A PROPERTY IN A CLEAR AND CONCISE WAY, ARRANGED A VIEWING AT THE EARLIEST OPPORTUNITY AND WHEN SHOWING ME AROUND THE PROPERTY WAS ABLE TO ANSWER MY MANY QUESTIONS TO MY COMPLETE SATISFACTION. I FELT UNDER NO PRESSURE IN DECIDING ON A PROPERTY BUT DID CHOOSE THE FIRST ONE I SAW, RICHARD KEPT ME UPDATED REGULARLY AS TO THE PROGRESS AND SINCE SIGNING THE AGREEMENT HAS MADE CONTACT TO ENQUIRE AS TO ANY PROBLEMS. I FELT VALUED AS A 'CUSTOMER' AND WOULD HAVE NO HESITATION IN RECOMMENDING RICHARD AND HIS TEAM TO OTHERS. THE PROPERTY MANAGEMENT TEAM AND THOSE WHO ORGANISED THE CONTRACT WERE ALSO EXTREMELY HELPFUL AND I FELT THAT NOTHING WAS TOO MUCH FOR THEM. MY SINCERE THANKS TO THEM ALL IN ENSURING A TROUBLE AND HASSLE FREE MOVE.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/8/2012 - Diane Campbell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Patryk was paunctual. He was friendly and answered all questions that I had.
Maintained good contact with me and always phoned when he said he would.
Also dealt with staff at the Tilehurst office and again staff were helpful making the process clear.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/8/2012 - Francesca Naunton rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I dealt with Anthony in the main and I have to say he was professional, polite and courteous. I had an exact set of requirements for the new tenants I wanted to find and Anthony never made me feel like it was too much trouble.  He has a can do attitude which come across when dealing with customers and will stand him in good stead in the future. I have dealt with a number of estate agents / agencies and I have to say my experience with Anthony / Richard and the Romans team has been by far the best.  Many thanks.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/8/2012 - Steve Gilbert rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This was not an easy sale as the buyer seemed to have various issues regarding obtaining a mortgage.  At all times the staff, led by the very professional James Linder, kept me in touch with the progress or otherwise of the transaction.  They also stayed constantly in contact with the buyers representatives reporting back to me most regularly.  Whilst acting in a highly professional manner James, Matt and others, notably Nick, also displayed a friendly and concerned attitude at all times.  It was because of the actions of James and the team that caused me to continue with this purchaser rather than put the property back on the market.  They clearly knew what they were doing as contracts were exchanged around 11 days ago with completion scheduled, at my request, for the end of September. I would have no hesitation in strongly recommending this Branch to others and wish all of them every success in the future particularly James.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/8/2012 - Chris rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Valuation, viewings and negotiation were all expertly handled.  Despite the first buyer being unable to proceed with his offer, Romans used their contacts to rekindle interest in the property and secured a successful sale.  Dealings with the sales agent were timely, professional and effective.  If I was buying or selling property in Reading again, I would want Bernadette Martin in the Romans Reading Market Place branch to act on my behalf.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/8/2012 - Chris rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Valuation, viewings and negotiation were all expertly handled.  Despite the first buyer being unable to proceed with his offer, Romans used their contacts to rekindle interest in the property and secured a successful sale.  Dealings with the sales agent were timely, professional and effective.  If I was buying or selling property in Reading again, I would want Bernadette Martin in the Romans Reading Market Place branch to act on my behalf.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/8/2012 - Pete rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I moved to Canada in 2010 and decided to let my property through Romans based on a recommendation from a friend, they were extremely professional and dealt with all aspects of managing my property. In 2012 I decided to sell my property and used Romans since I was so impressed with their management services, again I was impressed with the level of service they provided during the sale of my home. 

I received an offer for my property within 2 weeks of it being listed on the market and I they kept me updated thought-out the entire sale. Romans organized solicitors and made the whole process seamless even though I am overseas. 

I would highly recommend Romans to anyone looking to let or sell their home.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/8/2012 - Carrie Leemanyan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Our experience of Romans was fantastic. Initially I found that Romans (Michael Page) were the only estate agents to accurately value our property, and their rates were very reasonable. They arranged an open house which ran smoothly. When our first buyers unfortunately pulled out Romans acted quickly and the following day we had a viewing arranged. We luckily found another buyer quickly and Natalie Boyd worked tirelessly to see this through to exchange. I honestly don't think we would have managed to exchange without Natalie's hard work. I highly recommend Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/8/2012 - Kya rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have recently rented a property with Romans, and at first I found it quite a difficult process with regard to the in depth agency checks which was no fault of Romans. Michal helped so much and explored every avenue he could to get us the property, we have now moved in and couldn't be happier so overall I had an excellent experience with Romans and would like to thank Michal for all of his hard work and help.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/8/2012 - Caty Johnston rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[All I can say is that the service I received was Excellent, very helpful, understanding and most of all courteous.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/8/2012 - N Q rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Katherine Lailey and Robert Milne have been professional, involved and efficient throughout our process.  
We opted for a Fully Managed Service which meant we were able to complete the rental of our property whilst we were out of the country and on the agreed date. Lynn Dunlop enthusiastically guided us through the pain free documentation.
Robert's ongoing communication kept us up to date throughout, he was superb to deal with and completely up to speed with our property, answering any questions we had.
First impressions do count and Katherine's ability to deal with our initial queries effectively promotes her as a terrific ambassador of Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/8/2012 - Hayley Osborne rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[First time using an Estate Agent whilst letting my property, the whole team at the Basingstoke office were professional knowledgeable, thorough, helpful, and always available when required.  

Will definitely return to Romans when the time comes around again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/8/2012 - Veera rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I decided to use Romans for letting my house based on various feedbacks on the internet. From the initial contact to tenants moving in, the whole process was made simpler and less stressful by Katherine from Basingstoke Branch. She was very helpful, diligent and professional though out, I was kept informed on the progress consistently.  Overall I am extremely pleased with the service and I would highly recommend them.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/8/2012 - Kieron rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent visited the property and advised on its potential rental value and recommended what I should do to the property to maximise this income. They then advetised the property on the website and dealt with enquiries from people interested in viewing it. They showed round the potential tennants until a suitable one was found and then performed reference checks and arranged the tennancy agreement.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/8/2012 - Elaine, KLP rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Jason was very helpful and patient.  He gave very good advice and ensured he advised and explained until we understood and were happy.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/8/2012 - James rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The Good:

The agent who found us the property and the property itself are both great.  Also, the one time we had a problem with the boiler it was promptly fixed.   Rang up in the evening and there was someone sent out the next day to fix it. 

The bad:

Excessive initial 'admin' fee (400).  They also failed to mention that there would be a repeat annual 'admin' fee to essentially re print the contact (120).  They also do quarterly inspections that consistently mention issues with the property that were in our initial inspection report (form previous tenants).  All detailed in a report written in a rather judgmental tone.

They are also horrendous to deal with when you wish to move out.  There is a excessively long 2 month notice period that must start from the beginning of a payment term (so if your just after it's can be closer to 3 months).  Far too long for a tenant on a short term agreement.  Really it seems they want little to do with you once you give that notice, except to take as much money from you as possible. I'll not even get started on trying to get our deposit back.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[20/8/2012 - Heidi rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Neil has been very helpful in the whole process, well, on-going process, especially at the stage of negotiating price. As a first time buyer, I am feeling comfortable with the services, and looking forward to close the deal.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/8/2012 - Sam Oliver rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We dealt with Oliver when looking for an investment property in the area. Oliver was always very professional and curteous whilst out on viewings and replied to messages in the office promptly and efficiently. He has been a pleasure to deal with!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/8/2012 - Emma Doel rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma Doel provided us with a first class service kept us updated if anything went wrong with the property immediately and arranged for repairs etc in record time in a professional manner. I would use Emma again without hesitation if we ever relocate in the future as she made the experience of renting out a property a &quot;stress free&quot; experience. Thank you.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/8/2012 - CFM rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma has been managing our property for over a year while we are travelling overseas.  Despite the time differences she has provided regular reports on the state of our property and when issues have occurred she has addresses these in a sensible and cost effective way while at the same time keeping us informed of the steps she is taking.  We recommend asking for her to manage your property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/8/2012 - ANTHONY WEATHERHEAD rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Overall, Elaine Hawkins has been very helpful and professional in the management of my property.  She is corteous, polite and understanding if difficulties arise.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/8/2012 - LP rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The people at Romans were very friendly and willing to help with any questions.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/8/2012 - Tom rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The administration fee was outrageously high and the letting agent were unable to qualify exactly what it was paying for. The fee was based on 15 days rent for the property and therefore did not apply directly to any actual costing of administration/processes. Whilst I understand that an administration fee is required I would suggest that the 798 leaves a large surplus after cost of inventory/contract collation etc is payed for. 
With this in mind, the first error encountered was the incorrect address on the online tenancy credit/reference questionnaire for keysafe. Further to this, two of the three tenants in the house did not receive said questionnaire due to the letting agent sending them to incorrectly spelt email addresses (despite the addresses being spelt correctly on the initial application forms written by the tenants). This led to extra time having to be spent by me and the other tenants rectifying these mistakes, despite having spent 798 on administration beforehand.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[17/8/2012 - G A Emmerson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[New tenants were found for my property very quickly and effectively . 

I tend to respond promptly and I expect the same from the Romans people .  This has happened .

I am also pleased to see that when employees are absent on eg holiday , others are available and primed to pick up the reins .

The only issue I have had with Romans is the accounting for landlord costs ( e.g. repairs ) I would always want a copy of actual invoices . Romans' practice of setting up an estimated provision is fine but when the avctual amount comes through , the estimate should be reversed on my statement and replaced by the actual invoice . I have found it difficult at times to see how my account stands and ofteen I have to add up and subtract 2 or 3 amounts to find the actual billed sum . This can cause me tax issues as the tax people in Austria are finnicky about detail . None of this affects the service provided by the 2 people above . It is a system issue .<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/8/2012 - Aileen Leahy rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We also sold our property through Romans and were very happy with the way in which they dealt with us.  Having tried twice before to sell it, we were pleased with the number of viewings and speed with which they secured a sale.    Lisa was particularly helpful in making sure we went through within the suggested timescale.  Our purchase has been slightly more complicated and a few issues have cropped up, however Neil has been really helpful in making sure things progress as much as they can and has been a pleasure to deal with.    Lisa has also been really supportive in trying to ensure we reach the outcome we want.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/8/2012 - Joe Hicks &amp; Elizabeth Fidler rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[During our time at the property I have required many questions to be answered as this is the first time I have moved out and do not have much knowledge as to go about things. Shirley has been very patient and has given me all the answers I have needed quickly, this has been a vast improvement as the agent who was getting us into the property was useless and did not follow up anything we requested and just left us in the dark throughout the entire process. Shirley has gotten back to me within the same day I have asked the questions which has been extremely helpful and I'm so happy that she was there to help and not the agent who was dealing with us while we were moving.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/8/2012 - Ollie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I can highly recommend Romans for prospective tenants. Our experience with them has been excellent from the start. setting up the tenancy has been very smooth, and their approach is very professional. since we moved in teh property, they have been very responsive at any of our requests, and any problems with the house has been dealt with efficiently and quickly. Responses to email is always immediate, and i have found Romans very accomodating regarding the visits they do to inspect the property on a regular basis (i.e change time/days to accomodate our needs, etc)<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/8/2012 - O Slaughter rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans, and in particular Annette Dowling were excellent for my while I was a tenant for 2 years. Nothing was too much trouble and she always came back to me quickly with the best possible solutions. A pleasure to deal with.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/8/2012 - Victor Bhalla rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Carl was courteous, knowledgeable, helpful in his dealings with me. The information provided by me with reference to the property to be let was very promptly put on the Agents web site no doubt aiding in attracting prospective Tenants within few days there were several showings resulting in successful placement.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/8/2012 - jacques rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans has good properties but that makes their agents arrogant. 
If it's not because I like this property too much, I'd have go to Propect for the second choice on my list. 
Slow inquiry reply, I need to phone/email her to chase up and phones are usually redirected to answer phone, emails take 2 days to reply. 
There are 2 things &quot;impressed&quot; me the most during purchasing. 
1.Threaten me not to use any conveyancing service except theirs by saying all others are slow, irresponsible and will ruin my purchase. The truth is, my solicitor complete my purchase in 5 weeks, including my own paperwork mistake which takes 1 week time. And HALF their price. 
2. Stopping me from doing building survey. After I said &quot;I insist&quot; for more than 5 times, she said, &quot;fine! if you want to negotiate the price by doing survey, I will request to see the full document.&quot; WHAT a service!

Not recommend.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[16/8/2012 - Yadavendra Natu rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Patryk was very helpful and patient with my choice of properties. I visited Reading for a couple of times to see few properties and he took my feedback on properties positively, even if I didn't like a couple of them, on technical grounds. I saw this property on the same day, it was posted on Romans site and he made all efforts to get me the earliest viewing, considering my urgency.

I also have to say, that I was with Romans for past 2 and half years, for the Malcolm Place. And the service I received from Nadine/Katie was excellent, while I was moving in &amp; out.

Needless to say, I'm happy to be with Romans again...

Good Luck!!

Kind Regards,
Yadavendra<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/8/2012 - DC rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very efficient and prompt response to two sets of maintenace issues even though it involved contacting the landlords. I was contacted very quickly by the contractor and everything was dealt with quickly and to a high standard. My thanks to Romans and to the landlords for their prompt attention. Much appreciated<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/8/2012 - Janet Roberts rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma Doel has been my contact at Romans Lettings for several years now and I find her to be very efficient and professional and responds promptly to any email correspondence we have. I would certainly recommend Romans as a Letting Agency based on the experience I have received from Emma to date.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/8/2012 - James rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I write this review in recognition of the customer service offered by Shirley in managing my property over recent years, and in dealing with a recent - and significant - maintenance issue. Shirley has been a consistent and reliable point within the organisation, and has been / is the most significant factor on why I continue with Romans managing my property. It should not go un-noted that I have previously moved away from two other property management organisations before moving to Romans. So Shirley’s contribution is significant. I also live in Australia, so having someone I can rely on and trust to do the right thing with my property is very important. The was especially highlighted with a recent maintenance issue that has required major structural works, where Shirley has demonstrated an outstanding level of ownership to keep things moving on a challenging problem with multiple parties to manage. Thank-you for your hard work Shirley!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/8/2012 - Steve B rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As our Agent, Emma has been friendly, helpful and diligent. If a problem is brought to her attention, she seeks to get it rectified quickly. (Not always possible if the Landlord procrastinates.)<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/8/2012 - kamini shepherd rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette has been instrumental in making sure any dealings or issues i had as a landlady had been taken care off.  From maintence issues to difficult tenents she kept me abreast of developments and made sure any problems were dealt with promptly.  

Thank you Annette<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/8/2012 - sharon tubb rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Have had alot of problems with this property we rent, and Sharon Tubb has been 1st class excellant, always dealt with the issues very prompt and got them resolved, will say if it wasnt for her i no doubt i would have left this property by now, but have always had faith in her, and she gets things resolved.An asset to Romans as very very helpful aswell, and i always recomended Sharon to my friends etc when they ask about renting.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/8/2012 - Midge Richardson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My husband and I had been in our house for over 40 years so the maze of selling was all new to us, however from the first meeting with Daniel, the Manager of Yateley Romans, in our home, we were assured we were in safe hands. Each step was explained thoroughly,our asking price agreed to and were lucky to reach that after just a few viewings. The feed back was prompt . Daniel was always available to be contacted by phone or email  and dealt with the quries or concerns promptly and with understanding. The process was smooth apart from a small hitch which again was resolved without much delay .We liked the update contact from the branch , all the members of Staff in Yateley were helpful and polite , same for  Nick Billson, Move Manager.The Solicitor suggested by Romans was very helpful and we were happy with her service.Thoroughly recommend Romans to take you through the house selling journey.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/8/2012 - Rupert rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sharon Tubb has been an exemplary member of Romans Staff. Regardless of any issue be it big or small over the two years, Sharon has flawlessly handled our tenure with absolute professionalism. She is a key asset to Romans Estate Agents and we would consider myself extremely lucky if we were to have her as a property manager in the future.

Thank you for all of your help Sharon.

Best wishes,

Kath and Rupert<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/8/2012 - FH rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lynn has been my contact at Jon Halletts/Romans for years now &amp; I have always been so pleased with her friendly, helpful &amp; extremely professional attitude. Whatever I need to be done I can guarantee that Lynn will arrange for me. Her dedication is such that she even helped out with furniture delivery for me at 06.30 one very cold winter's morning! It's always nice to hear from her &amp; I'm really glad she's with the company.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/8/2012 - John McCracken rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From the time I met Luke, when he showed my wife, daughter, and myself around the above house, I can report that all of us were impressed with him. He was polite and courteous and answers any question with what appeares to be an honest and straightforward answer. Where he didn't know an answer he phoned and got answers immediately, or phoned back later with the requested information. He kept us updated with the situation the Vendor was experiencing, and was a very professional agent in all ways. It was a refreshing change to meet a man in this industry who could be trusted to do what he sais would be done, and done properly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/8/2012 - Raju rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As I prospective Tenant, I wanted patient hearing, advice and clarification of details. I found Patryk extremely helpful and patient. He has high degree of service orientation and Iam very pleased with the services rendered on letting by him.

I am also happy with Romans' in general and thank Patryk, Alex and the Punjabi lady who showed me the property.

Thanks! Raju.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/8/2012 - Ben Elliott rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We were very impressed with The friendly, attentive and very professional service received from Romans. They were easily available to contact throughout the process and kept us regularly updated. The staff we dealt with were knowledgable about the property and made the process of reserving and then securing the property as easy as possible. The check in into the property was professional and the aftercare to date has been excellent. We did have problems with the referencing agency who Romans use who seemed inflexible in terms of methods of communication but this was a minor obstacle. Overall Romans have been the best letting agent I have dealt with. We also death with Debbie Winman who was equally as friendly and professional as Ben and Lynn.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/8/2012 - afh rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent customer service from Lynn. Has kept us fully informed with new tenants moving in, promptly responding to all queries and ensuring things progress smoothly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/8/2012 - John Taylor rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[agents were responsive, informative, and found potential tenants quickly. my instructions were clearly understood and all information and documentation from them was clear and concise.

This is as far as I have gotten in the process so time will tell whether the other services that we have agreed they will undertake for me will be of the same high professional standard<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/8/2012 - L Endalew rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am actually very impressed from day one! Mr Carl was so professional and listening and balanced very well to give me an honest valuation and real market situation. Which infact was much better value than my previous Agent and not too over exaggerated. And I had a very good update through a wonderful lady Katie Harris who is still updating me on sigle development and what I need to do to get better opportunities to let asap.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/8/2012 - Sian rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lynn Masterman is an excellent example of what a landord is looking for in a managing agent. Lynn always responds to my questions in a timely manner, treats me like a human being and is a delight to deal with. I have the utmost confidence that she will handle any issue in an effective and efficient manner which leads to an easy life as a landlord.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/8/2012 - Drew rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma has been very efficient in the two year I have let this house. Always understanding and able to liase with myself and the landlord.

Drew<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/8/2012 - Jan Valiska rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[my name is Jan. I was absolutly happy with services provided by Romans estate agency in Reading - Caversham office. Good comunication, clean properties, if there was problem with property they contacted me and helped with all needed was requiered for. Many thanks to Marianna Hladka al all.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/8/2012 - Melanie rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[At the moment we have two properties managed by Romans.  Having moved from another agent which didn't provide an adequate service we were very happy to discover that Romans did.  They have as a company given us the service we require.  From the initial marketing through to the management of the properties.  Both, Joel and Shirley, in particular, have always been available, and professional in their approach.   For me it is essential that I can build up a relationship with someone and trust their judgement as they represent me to the tenants.  Through Romans, I have the continuity with one person, Shirley Jarvis, who does that for me, and the rest of the team to help with all other issues.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/8/2012 - Sammy N. rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Katherine was proactive in following up an initial conversation that we had regarding possible letting options. Her communication skills and extent of knowledge was very helpful in deciding the action to take. I was 90% ready to go with a different agent but Katherine's pursuasion demonstrated the excellent service I can expect as a landlord, making it convincingly easy to go with Romans.
Jordane Boobyer followed up very well right through to finding the tenant within 2 weeks of advertising the property, after which is when Lynn Dunlop took over.
Lynn's speed of executing tenancy agreements and ability to answer my questions gave me great confidence that my property will be in good hands. 

I am impressed with the high level of professionalism and service overall. I look forward to a long term relationship with the agency.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/8/2012 - James Puttick rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans provided a very efficient management service for us for many years.  They sent us regular inspection reports and were able to respond to maintenance problems/issues promptly using their approved list of contractors.  They  were also able to help with non payment of rent in a professional and sensitive manner .  They kept us informed on a regular basis of the steps they were taking to collect the arrears, which meant we were not involved with the tenants.  Romans were also able to find suitable tenants very quickly. We would not hesitate in recommending Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/8/2012 - Fleitmann rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very supportive and very good knowledge!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/8/2012 - Ms Jules James rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have dealt with Sharon Tubb, firstly at Whiteknights and over the last two years at Romans, who took them over. She is the most switched on and sensible lettings person I have ever dealt with. She is engaging, quick to respond, always full of useful good ideas and contacts when properties need some form of repair. She gets an excellent in my book. And if she left, I'd find out where she'd gone and take my properties to her there. Well done Sharon. You are dedicated and lovely to work with. Bless you for taking care of us always...<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/8/2012 - Rustaveli rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As a non resident landlord I rely on people in the UK to handle some of my affairs. In respect of the letting of my apartment, I found Romans to be very fair, honest and responcive to my queries in a very positive way. It is now my intention to sell my apartment and possibly buy another property. Due to the positive experience I have had with Romans, the intended sale and possible future purchase will carried out by Romans as the sole agent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/8/2012 - CP rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I engaged Romans in Camberley to carry out a tenant find service for my rental property in Sandhurst.  They acted quickly and efficiently and managed to find suitable tenants within a short space of time at a good rent.
I was very pleased with their service yet again .<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/8/2012 - Very unhappy ex-tenant rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had to end my tenancy due to many,many problems with the property....my advice is pay close attention to things like EPC and ask the agents about rental history and any previous issues.

Satisfactory service..UNTIL you move out then they completely ignore the fact that you have contributed towards their salary during the tenancy and seem to have no sense of urgency or efficiency when returning deposit money .
I had to wait almost 3 weeks....with many of phone calls not returned by property manager,emails,phoned head office,lots of hassle and undue stress... before i finally received deposit back.

Landlord and Romans also tried to get additional money from me via inaccurate compensation claims (which they finaly backed down from but it caused more delays due to the inability of the agent and landlord to admit it was their mistake!)..more should be done to protect tenants and agents should disclose full details on the property before tenancy..the law needs to change and agents should be strictly regulated in my opinion.

Will never use Romans again.
(Wish i had Googled 'complaints on Romans' prior to renting.)<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[5/8/2012 - Mohamed Ramadan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[It was really excellent experience with Romans who helped me find a good flat in record time. The way they apply to their dealings would definitely be in their favor in the long run. I really appreciated all the staff effort and I am also expecting close follow up from them on how I find things over the rent period.

To all Romans staff, thanks a lot for your great efforts.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/8/2012 - Whitley landlord rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Our property manager has always replied to requests in timely fashion and has gone above and beyond in a degree of personalised service. We feel fortunate to have her managing our property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/8/2012 - Jennifer Cook rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Correspond regularly and efficiently with feed-back between tenant and ourselves at all times and are very prompt and polite in replying to any query or problem that may arise. Can't fault them at all. I would defintiely recommend Romans, Reading Branch to use if you had property to let.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/8/2012 - Andy rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Having used many letting agencies over the years, I have finally found one that is actually professional in the way it treats its customers. From the first phone call to the contact I still get from the agents, their service has been fantastic.
Emma is my property manager and deals with any queries immediatley and in a totally professional manner. I work in the customer service industry so have very high expectatiions and Emma has delivered a truly professional service. Other agencies could learn alot from Emma!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/8/2012 - Kathleen Williams rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My first  meeting with the Romans team was at a stage when I wasn't in a position to know whether renting out or selling was what I needed  to do. I therefore had a visit from the two agents dealing with the different services, both were extremely helpful and gave me lots of information and advice and understood my situation completely.

When it became obvious to me that I would need to sell, Jon (Hawthorne) stepped in.I cannot believe how smoothly it all went and within a week of my house being put on the market my house was sold.

Lisa Roe was then assigned to liase between the buyers,the solicitors and me and with her cheerful and efficient manner the whole experience was easy and really pleasant for me.

Many thanks to the Romans team

Kate Williams<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/8/2012 - eilong22 rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I just have to say how impressed we were with the service we received from Sean Cotter.  He was extremely likeable from the outset, professional yet not pushy and was understanding with regards to our situation. He is still looking for suitabl properties for us.  His attitude to his clients should be commended. We have seen a number of other agents, all of whom ony sem to be interested in quick results.  House hunting is a very stressful business for the purchaser and it is a pity there are not a few more like Sean and not so many &quot;jack the lads&quot; that give estate agents a ad name<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/8/2012 - Mr. Davis rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[All of my dealings with Romans were handled professionally. They were honest, managed my expectations well and I would recommend their services. I was particularly impressed with the way my home was treated during viewings; shoes were taken off and the level of interaction between the estate agents and potential buyers was excellent. All the positives of the property were presented without being pushy and any questions were answered authoritavely. During price negotiations with the eventual buyer they even managed to secure me a better price than I was willing to accept. Definately a result in what I would consider a buyers market. The only thing that didn't work for me was the Open House, but that is just my personal experience.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/8/2012 - Ryan stentiford rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kieran understood our brief and was extremely helpful and proactive with our property search. Kieran was very flexible agreeing viewings with us and arranging them very quickly. Thanks for all your help Kieran.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/8/2012 - Roy Eaton rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have dealt with Emma since Romans took over the administration of this prpoperty and all aspects of the relationship have been handled smoothly, quickly and with minimum fuss and disturbance to us.
Emma has been available to contact whenever we need to discuss or mention items needing attention and our queries have always been handled promptly and followed up where necessary.

All in all a pleasure to deal with

The Eaton family<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/8/2012 - Sev rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From start to finish we met a professional and engaged handling of our case. Everything was explained, issues were sorted and follow-ups were regular and appropriate. We would happily recommend Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/8/2012 - Gary G rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[A smooth, organised and well communicated tenancy changeover.

Thank you.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/8/2012 - Les Reynolds rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I dealt with 4 people at this branch - of those Kyle offered the best and most efficient customer service -  because of 'certain circumstances concerning non existent response from the vendor ' we had to visit the property a number of times - each time Kyle was 100% in his approach and his willingness to help us find out and establish things.
First class team member - pleasure to deal with.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/8/2012 - Satisfied Customer rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Theyuwere very efficient in sending me details and arranging viewings.  When I requested a second viewing this was organised in a timely fashion and I was given good information when being shown round the property.  Good contact was kept when negotiating a purchase price.  I found Neil very friendly and easy to get along with.  My overall impression was very good indeed.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/8/2012 - Darren Houghting rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The property was rented out very quickly and I note that Matthew Hembra went out of his way to locate an old EPC certificate that I mislaid and also took time to refresh his property photos which I was quite pleased about so full marks to him. However, I seemed to find myself dealing with different people from different branches(?) when it came to paperwork. Might be worth sorting this problem out and having just one contact speaking to me from Admin. But all the Romans staff are polite and helpful and I would continue to use them. They do seem to rent out places quickly and find good tennants actually.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/7/2012 - Richard O'Neil / Stephen Mount rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have found that the Lettings agents have been helpful in addressing all my requirements and ensuring I receive an excellent service as their client. From the start, Romans have met my expectations. I will of course be measuring their service as time goes on and looking forward to them exceeding my expectations.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/7/2012 - Dicksons rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Stephen has always been very helpful in accommodating us with the times he does his visits, i.e. letting us know more or less what time he will be around. He has also been helpful in assisting us when we have had problems with the house, as to who to contact or to arrange for someone to contact us. We are really very happy with the service from Stephen and Romans. Thank you very much.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/7/2012 - Catherine Green rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From Start to Finish Dealing with Catherine was an absolute pleasure. She was polite, professional and helpful at every step. 
If we had any issues Catherine was always on the phone helping and coaching us into new propertys that have come on the market and always had the answers to any questions relating to the property. She helped us through the referencing and credit checking part of the agreement and when things did not quite go our way she stayed positive for us and helped us through it.
Catherine is a real ambassador for Romans and the service they provide to tenants like myself.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/7/2012 - Fookes rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette has been quick to correspond to my emails and has put me in contact with a building services company to deal with our problems. She has corresponded with the landlord on our behalf and it has all gone smoothly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/7/2012 - Steven Forbes rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Abi Daborn gave me my viewing of the house. 
I had several phone conversations with Abi leading up to my moving in. On each occasion she had the answer to my questions. A very professional, helpful &amp; friendly lady   

Sarah Arnott dealt with my case over the phone. we had several talks in which she was very helpful,friendly &amp; professional.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/7/2012 - Stuart Ledden rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Everyone I dealt with at Roman's during my 12 month tenancy were extremely friendly, helpful and efficient, providing an excellent customer service throughout.

In particular Sharon Tubb was a constant source of useful advice and information, always quick to respond to any query I had (no matter how trivial) and continually went out of her way to ensure moving in, moving out and generally living at the property was completely hassle-free.

Thoroughly recommended!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/7/2012 - Laura rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Recently they lost important documents (with a tenant's personal information) - they claimed that they &quot;made it to the shredding pile&quot; but quite likely have ended up in someone else's file.
There is poor communication between staff and on several occasions information has not been updated on our profile on their computer system, making it frustrating and difficult when dealing with a different member of staff. Each staff member I have spoken to has given me different information about details such as fees, deadlines,etc.
Romans' fees are extremely expensive for the quality of service they provide.
Our original contract was full of errors, including the wrong house number. 
We were left without a useable oven for around 2 months last year due to the incompetence of the company Romans use for repairs (and their choice supplier) - Romans took no responsibility for this and supplied no compensation. 
The only positive comment I have is that our property manager, Tracie Chandler, has been generally good and I have no complaints about her.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[28/7/2012 - Mr. P rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans sold our house just 2 days after an open house having only been on the market for a week prior to that.  We had 6 offers, an incredible result.

They were totally professional from the start, and the constant contact over the preceding year led them to be truly trusted advisers and the next logical step after losing our buyers and not wanting to wait months to re-sell the property.

Their conducted viewings were head and shoulders above all other agents that we had used.

Their tenacity and professionalism makes them our preferred option and highly recommended.  Don't accept the cheaper alternatives if you want to get the job done.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/7/2012 - Niall Thomson rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Good service and efficient communication.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/7/2012 - Nick From Aldershot rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[All Romans staff stuck with old fashioned,professional standards. They returned all phone calls and kept me totally informed, even when they had not received the desired information.
I feel that they could not have done more and always worked with my interest at heart.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/7/2012 - Chris B rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Having not purchase a house for 20 years i was quite anxious about dealing with an estate agent given their somewhat shady reputation, however when viewing properties, i found Sean to be very calm and relaxed in his approach, he provided the facts about each property and didnt once give me the hard sell, which would have sent me packing off to another agent. Sean was extremely helpful even coming to my rented property after work on his way home to provide me with nformation about Romans when i first inquired about the property i have purchased. Sean was also very accommodating when i needed to see the property  on occasions after my offer was accepted.

I was so impressed with Sean i even recommended to my ex wife that she should speak to Sean when looking for a property and subsequently she purchased her own house from Sean .

Would suggest more like Sean in your company would easily increase revenue and customer satisfaction.

Chris<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/7/2012 - Rachel rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Elaine Hawkins has proven herself invaluable with the various lets we have through her office.  She not only looks out for our best interests as a Landlord but also provides guidance and feedback personally whenever she visits our properties.  A highly reliable member of the Romans team who provides a prompt and efficient service and is someone both my husband and I can rely on.  Thanks for all your help Elaine.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/7/2012 - Sandeep rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have dealt with some cow boy estate agents in the past but can honestly say hand on heart you were the best estate agents that we have ever dealt with and would use you without hesitation in the future &amp; would recommend to family &amp; friends.

My contact Neil Fenning was very professional, friendly and went out of his way to ensure things moved along as quickly as possible with minimal fuss or hassle.

I just hope this review is also viewed by senior management of romans as I  think Neil Fenning is a big asset to the lower earley branch.

Thanks a lot Neil &amp; romans<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/7/2012 - Unhappy Tenant rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Upon meeting the team at Reading Market Place everyone seemed friendly and professional. 

The problems started when we moved into the flat - on the tenancy agreement it was agreed for us and signed that the flat would be professionally cleaned upon our arrival. When we moved in there were extremely dusty areas, the carpet was discoloured, and the light fixture was broken and hanging loose so that when we opened the door it hit the lamp shade! The washing machine didn't work and we also had no hot water as the boiler had stopped working!

Despite asking for these things to be checked, nothing was done, and when we moved out of the property this year we found Romans insinuating that we had left the flat in a poor condition - it was easily much cleaner then it had been at the start of the property! 

Whenever we tried to contact people to resolve these problems, we felt that our problems were not addressed quickly, or professionally. Not happy with the service given at all.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[27/7/2012 - Deano rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly was a great help and made renting so easy<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/7/2012 - Dasskd rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent was very good.  Professional, Approachable, &amp; Friendly.

The agent was very good in answering our questions, I.e knowledge of area, as we were not from the local area.
He also accommodated us when we had asked to view the property were purchasing in order to take measurements so that we could order our  furniture in good time.  Nothing seem to be hassle.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/7/2012 - Mrs. Willis rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Mr. Barry Dilloway is my contact with Romans letting agents over the past few weeks he has been imensley helpful in dealing with my landlord who in the past has dragged their feet over repairs to the property. Once Barry took over the tradesmen were here in a matter of hours and work completed in a few days. Thank you Barry you are a superstar.
Cant recommend Romans lettings crowthorne enough.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/7/2012 - David Oborne rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[So pleased I used Romans. They were so professional from the start, happy to let my house alongside the existing letting agents. They liaised with the existing agents and worked hard to create a seamless experience. They marketed the property in a very professional manner - bright, proactive, and with confidence. It was let within a week. The after-letting service was equally as competent and confident - all obscure questions answered quickly, knowledgeably, and helpfully.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/7/2012 - romans-are-rubbish rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans, Reading (Market Place) branch: a bunch of useless, unprofessional cretins who I hope I will never have the displeasurable experience of settings eyes upon again or sharing in the same oxygen supply.  I can't speak for the sales side of the business, but it is evident to me that the lettings team treat their customers with a level of contempt usually reserved for something unpleasant we mistakenly step on in a grassy field.  You make appointments and they do not show up - this is in spite of them actually calling you to confirm the appointment two hours before!  Their listings are wholly inaccurate and tantamount to either barefaced lies or a wholly disproportionate aspirational elaboration of the truth.  They tell you that you will be the first people to look at a place, and this is encouraging you think, but no!  Another lie from this band of unscrupulous brigands, because two days before you view it the place is gone!  How might this be you wonder, when you were the supposed first ones to see it?
In short, utter rubbish, unprofessional charlatans who rightly give and enhance the bad reputation of estate agents in general.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[26/7/2012 - Sharon Tubb rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sharon Tubb has been our agent for going on 5 years and she has been helpful whenever we've had problems with the house. She responds promptly to our e-mails and is someone we have come to depend on.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/7/2012 - Sam Clark rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We were extremely impressed with Luke, he was very polite and professional, always responded promptly to emails and telephone calls, and was very helpful and knowledgeable about the surrounding area and with all aspects of our house purchase.  We were kept upto date with developements throughout the process.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/7/2012 - Clare Lafferty rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Our property manager for these properties is always helpful, courteous and fair.  She has proven to be fair when dealing with disputes and always responds quickly to work requests and phonecalls.
I have never had cause to chase works orders and am always kept up to date with outstanding issues.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/7/2012 - Lorraine B rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Michal was extremely professional and provided excellent client service.  He always kept me informed of feedback on viewings meaning I was never wondering and was considerate about timings/notice.  He took time to explain the letting procedure which was really helpful given I have never let a property before.  He even turned up to my empty house for viewings early to open the curtains and windows, which I really felt was over and above what was expected.  I would have no hesitation in recommending Romans and in particular Michal to anyone looking to let a property,<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/7/2012 - tony sowter rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am writing to say that my wife's current tenant is very demanding and has made any number of difficult requests. For example the garage which comes with my wife's property is separate from the house and is about 50 yards away. Our tenant seems to think that it is reasonable for him to ask us to provide him with separate water and electricity supply in the garage. This would be inordinately expensive to provide. I would say that he has been a particularly difficult customer for Annette to deal with. She appears to have maintained her cool, passed on all his requests to my wife and myself but been understanding when we have been forced to turn him down. As we live 150 miles away it is difficult for us to arrange any work or refurbishment that has needed to be done, Annette has made all such arrangements efficiently.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/7/2012 - Mrs Harman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[All the staff at Aldershot Romans were particulary helpfull when we were looking to move to the area. Sean and Tom however were both absolutley brilliant. Both were extremly professional and polite and took time to understand what we were after. They were fantastic on viewings, being honest and helpfull about the properties they showed us. Their communication via email and phone was faultless. A pleasure to deal with, they have won Romans our loyal future custom.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/7/2012 - Mr J.A.Grenham rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Mr Mount administers several properties for me. He seems to be thoughly in tune with statuatory req. &amp; keeps me abreast
of the condition &amp; any problems which periodically arise promptly. Mr Oneil was involved in the letting of these properties 
&amp; kept me in touch with developments throughout the letting process.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/7/2012 - keith swain rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Had to chase up agent for updates and prompt them to reduce the price to get the property lrt. Felt they were not pro active and did not keep us informed of events<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/7/2012 - Dan &amp; Jodie rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My partner and I were first time buyers, and were extremely unsure of the policy and procedures that were required when trying to purchase a house, Luke however ensured that we understood everything that was asked of us. There were a number of times when Luke stayed on after his working hours to take us to viewings or answer questions we may of had. We felt that Luke was always on the other end of the phone or email if we needed him to answer any queries or concerns we may of had. 

We were very happy with the service that we got from Luke and the Romans team at Yateley. Dan &amp; Jodie<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/7/2012 - Helen rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Bernadette was the main agent dealing with the sale of my property.  I found her to be extremely helpful and efficient as well as positive when things weren't going to plan.  She kept me right up to date with everything as it happened and followed up my queries and instructions promptly.  Although my sale didn't go ahead at this stage I'll be remarketing through Romans when circumstances are resolved and I'm very much hoping Bernadette will be managing proceeds again!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/7/2012 - Paul Byatt rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[First class service from the dedicated member of staff over many years, with prompt and considerate responses to all problems. Communicates well with me and the tenant and has experience and understanding to solve issues amicably. A very good first responder when generally the agency is not so excellent.

The agent is generally very good though accounts department is far too brief and minimal at communicating with landlords. The monthly financial statements are not clear or backed up by copies of invoices/receipts, leaving an unclear paper trail from contractor to landlord (we need a clearer explanation for accounts and tax purposes, and to have the confidence that the agent is working efficiently - we pay the agent good money for this help, but instead I have to spend time and therefore money to sort the out the meaning of the statements each month). When complaints have been voiced little is done to improve the service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/7/2012 - Siobhan rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Overall good, quick to respond to issues and queries.  Nothing to complain about. :)<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/7/2012 - Nadine Hill rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been dealing with Emma for almost a year in relation to the above property which I am currenlty renting.  She is a pleasure to deal with, always been prompt to repond to any problems I have had and has ensured I am kept up to date with developments.  She is highly organised and always polite and friendly.
On a couple of occasions she has had to get a plumber in for me and once an electrician.  It is always done without fuss and in the shortest time frame possible.  When she needed me to organise something - namely the gas inspection - I was happy to oblige as she has always dealt with me effectively and efficiently.
She is a good asset for Romans and a lovely person!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/7/2012 - Steven Forbes rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Abi Daborn gave me my 1st viewing &amp; I was very professional. helpful  &amp; friendly. I was offered a 2nd viewing but declined.
i had several phone conversations with Abi in which she gave the answers to all my last minute enquries.
Abi has very good people skills &amp; is a very pleasant lady to deal with.
Sarah Arnott was very professional,helpful &amp; friendly on the phone when dealing w.ith the contract &amp; credit reference<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[17/7/2012 - Steve Jadhav rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I moved to Romans after three failures via Mann &amp; Co. I was impressed with there level of follow-up to complete the sale as well as securing viewings and getting the offer. The dedication and commitment to me was outstanding. I thought Alison was exceptionally good at what she does. I woukd have no hesitation in recommending Alison and the team to any potential seler.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/7/2012 - Johnny rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans has been very attentive and they deal with any issues very quickly and with minimal fuss. Annette is the best property manager that I ever met. Professional and kind.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/7/2012 - Joe rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Helpful, although at some points we felt as though we were slightly &quot;pushed&quot; and didn't have a great deal of support. For new tenants it would be nice moving forwards if you could offer some additional guidance and support as at times it felt as though the company were keen to just take the monmey and hand over the keys...

Once the process has been complete and Romans had received money, there was no /very little contact/communication and everything we were told to deal directly with the landlord about. My friend also had to take various days off work to meet Caty to give references/proof of bank statements, etc when after he left he received a later phone call from Caty that day, after he had laeft work to say that KeySafe would accept what they already had as proof so he lost a day's pay for no reason. Next time it would be nice if we can complete all processes through one organisation rather than getting re-routed between Romans/KeySafe...It would also be nice to deal with one person rather than being switched over between branches from one person to another...(switched from Marianna to Caty).

We also were also told on the day before we had to move in to rush to get all documents to ROmans by 3:00PM just because there was a company party happening that night whcih meant that again we had to take time off work to dash tot he office in town to hand over all documents just to enable your colleagues to leave early to attend a party. That didn't seem particularly professional.

Other than the above, and this is our first real experience with a letting agent, a fairly average service received.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[17/7/2012 - Mrs Feak rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We were having problems with our previous agent and chose Romans in Caversham to manage our property instead. I did have a few concerns with changing letting agent as I wanted the tenant to have as few problems as possible, but I was delighted with the service that I received. The change-over which has gone very smoothly and nothing was too much trouble. I have absolute confidence that the future service that both I and the tenant receive will be 100%<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - Lorraine rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From completing the property details right through to completion of the sale, all the team members that I spoke to gave a personal, professional and honest service.  
As I had already relocated and was distanced from the house, it was very important that i was kept aware of any problems and Romans ensured that I was kept in touch with and updated with any issues.
Thank you Romans for making the process as smooth and painless as possible!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - J s rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[very helpful, bought 2 properties from roamns. no problems. kept up to date, prompt replies to emials. always helpful on the phone. overall good experience. no pushy sales.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - David rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Robert and his team (Jordane and co) were excellent in pro-actively keeping me up to speed with people viewing the house and their feed back, pro-actively making suggestions about how to market the property and being extremely courteous at all times.  When Robert said he was going to do something, you could bank on him doing it and doing it within the agreed time frame without having to double check that he did it - because he kept you up to date with what was going on.  A real pleasure working with Robert and would definitely instruct him again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - Jon Charles rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Chris was entirely professional throughout: Followed up on requests in a prompt manner; Displayed interest and a willingness to assist; I felt that I could trust him to ensure that the process proceeded seamlessly. An excellent agent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - Caz rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have been in a property managed by Romans for the past 18 months.  The property was tired and had a difficult landlord, with many maintenance tasks needed whilst we were there.  Annette at Romans was a great property manager for us, ensuring that the urgent things like faulty boilers were fixed very quickly.  She also maintained communications to ensure that slower paced tasks were completed and we were happy with the state the property was left in.  Annette is rarely available first time on the phone when you call but there was always an option to leave a message or for more urgent call you can transfer to the switchboard.  We got a quick response from her or one of her colleagues when messages were left.

One thing that didn't impress us was being charged for a new contract when the landlord/Romans wanted to put up the rent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - Tom Burton rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I dealt with a gentleman named Michael for the viewing of a studio apartment in the Skyline Plaza, who kindly offered to show us a larger apartment without a booking. Following this, Robert helped us confirm the letting of the property in the branch without any issues, even during a very busy period in the branch. The overall experience was great, and the staff were very helpful, unlike one of the local competitors, who were rather unhelpful and were not willing to be flexible. I would definitely use Romans in the future, and recommend them to others.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - MSC rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Hayley was my main point of contact and kept me informed and updated as the tenancy was agreed.  Her level of communication and professionalism has made the whole process a very trouble-free, enjoyable process<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - Andrew Rathbone rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Prompt polite responses to enquiries / issues arising.
Have been a little concerned at times about the durations of smoe minor issues, but realise that tenant response is partially responsible for that.
But very happy with the service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - Emma rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[First impressions and meeting with Jon I would say were good and in the lead up too the property being put on the market was good!!, but from there all the support came from Dan in the office, he was very helpful, understanding and his knowledge second to none... Amazing service from Dan, and I strongly feel it was down to his hard work that the property was let..<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - samantha hyslop rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Tim and Michal, 
work very well together in a team, 
im please with the intersted i got from romans,
and how quik they was to get the propety rented out,
very good 
hope the succes will carry ion now theres tennets in the proety<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - Bobby Behan rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Nothing at all wrong with any of the staff I deal with, just too many offices involved in letting the properties, i.e. Lower Earley, Reading and Crowthorne. I feel I should only be dealing with one office for all, as it's more personal and they get to know your requirements better.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - Claire Ringwood rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Veronica was really helpful when I was first looking for a property, and Annemarie has always been been friendly and acted quickly when things have needed doing/replacing in the flat.  The only problem I did have with Romans was over the christmas period when I accidentally locked myself out of the flat and had to get a locksmith because Romans told me I was unable to collect the spare keys.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - R ROWLANDS rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[
ROMANS LETTINGS AT BRACKNELL DID A GREAT JOB WITH DEALING OUR REQUEST. SMALL PROBLEMS WITH HEATING NOW SORTED

Romans lettings at Bracknell did a great job with dealing our request. Small problems with heating now sorted<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - kelly rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[kiel was very helpful in finding the right house for us. always returned our calls very quickly and just nice overal.

Lisa was again very helpful and always kept us upto date with every step of the process.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - Clare Swain rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly as been in contact with our Landlord to get various maintenance issued passed which she had delat with professional and efficient.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/7/2012 - Jayne Williams rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[All the staff were very friendly and courteous in person and over the phone. Kept me updated on what was going on. Excellent customer service and went out of their way to rent my property out even though they thought my property was going to be sold. All need pay rises. Presume they are not on as much commission as the Sandhurst Branch. Seemed to work hard for very little return.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/7/2012 - PAUL JANOSIEWICZ rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kept me in touch at all stages,disappointing that first `nailed on` tenant fell through,but responded quickly to find another.The full terms,ie.Costs to me were not fully explained,such as the fee for holding a deposit,also some of the wording in lease regarding landlords insurance responibilities were ambiguous,but this was re worded to my satisfaction.There seems to be a little lack of communication between branch and the office as the same complaint existed on the first letting that fell through and the new one,so i had to re iterate it again wasting my time and yours,katy johnson should have informed the next assistant or put on file to prevent this.Overall; professional,polite and informative.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/7/2012 - Rachel rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent service from all staff.   Romans pro-actively marketed my property to customers on their telephone list before photos were even taken, and the sale was agreed within 3 days.   Romans kept the sale progressing and always kept in touch to keep me up to date.
Thank you to everybody at Romans<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/7/2012 - Rose Maclean rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Steve was extremely helpful, he did his homework on the area and even knew how much we paid for the property when we bought it. Steve also looked at properties on the same street and respected the work we had done to our home and the price we wanted. I am very impressed by the service I have had from Steve and Romans and would not hesitate in contacting them again in the future.

Thank you Steve for your advice and your honest opinion on my property.

Kind regards
Rose Maclean<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/7/2012 - Maria rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma has been our  Property Manager for more than a year. She is very professional and efficient and always deals with issues promptly. We would definitively y recommend Romans Estate Agents to anyone looking to rent a property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/7/2012 - Killian Cabe rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Good customer service is very hard to find, both members of your team have been very helpful responsive and patient during the letting process.
The prompt response to a few major issues with the property before our movr in have been dealt with in a very positive manner and we are very pleased to know that your team approaches the lettings with such a responsive and resourceful approach.
In all cases the communications have been excellent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/7/2012 - Chris Watts rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Worked effortlessley to ensure that i was looked after throughout the course of the rental - found suitable tennants very quickly and ensured that everything ran smoothly, would reccomend thoroughly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/7/2012 - Sian davies rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We felt that kelly and the other staff at romans were very helpful and professional with a friendly nature. We would fully recommend romans estate agents to anyone looking to rent a property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/7/2012 - Phil rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agents were very patient with me because most of the time i couldn't answer their phone calls. They were very quick in arranging a viewing for me and answered whatever questions i had. Overall they were very professional in their approach and I am more than happy to recommend them to anyone.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/7/2012 - Swerve rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Fantastic effort in selling our property within 24 hours of it being out on market.  We could not believe it.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/7/2012 - A Crouch rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Mr Peel has aways kept me informed with the progress at every step when finding a new tennents, he always acts in a very curtious and professional manner at all times.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/7/2012 - Nicola Hammerton rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have used Romans for both Buying and Lettings for over 6 years and have always found them trustworthy and professional. Rob Flood was efficient, communicative and got the job done. I can not fault him.  I have had numerous dealings with Emma Doel in my position as a Landlady and a Tenant. She is always quick to respond, gives fantastic advice, has been very supportive, friendly and prompt with her communication.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/7/2012 - P Stone rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Since I let the house four years ago, my contact has been with Lynn Masterman, she has always been very helpful in any questions or dealings i've had with her. Recently we've hgad to to deal with several situations with a tricky tennant, and I've found the advice she has given me as well as how she has dealt and managed the tennant extremely helpful.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/7/2012 - Tracy rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma has been brilliant as a property manager.  She always addresses concerns or issues promptly, and is always friendly and approachable.  Emma has made the process of renting my house easy and problem free.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/7/2012 - Aimi rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette is prompt and thorough in her communication.
She resolves issues quickly and keeps me informed as to what is happening.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/7/2012 - nicolas pierro rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very good servise sold the house in no time at the right price ,the open house worked really well .highly recomended<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/7/2012 - Agent: Annette Woodman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We live in the US and our property is in the UK .  Knowing Romans is overseeing the property is a relief.  
Any problems with the property is handled efficiently and quickly by  our agent Annette Woodman.   We've had to have renovating work done to the house recently and never were we worried about the the quality of work.    Annette specifically would sort out the most qualified contractors  to do the job.  When a problem arises, she immediately contacts us.  We worry not,  knowing the property is in good hands!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/7/2012 - Tracey Jenns rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have found Romans in the past not very officacent, however since Sandra Harris has been dealing with 37 Cranford avenue, on my behave I have been pleasantly very happy with the service she has provided.  I have felt at ease with Sandra looking after my property and confident that she will do a good job.  I work abroad and it's difficult some times to get things done, I have left it all in Sandra's hands and she has dealt with all situations very quickly.  Thank you Sandra.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/7/2012 - Landlord rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From my experince as a Landlord Romans are one step ahead of the game than their competitors. As a Landlord I have nothing but prasie for their excellent, reliable, thought through and friendly service. There is never any chasing up to do when it comes to management, repairs or queries. References and tenants provided so far have been excellent with no gaps inbetween tenancies. They recommend when rent changes need to be made before being asked and always respond to every email and phonecall immediately. I wouldn't use another Company now as this one actually seem to work as a team and keep each other in the know! Michal and Anne-Marie are always particularly helpful as are aware it is the small touches that keep customers returning.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/7/2012 - 10Maple rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been more than happy with the level of customer service that has been provided by Romans property management team and as a result intend to leave my property with them for the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/7/2012 - Lee Baxter rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been very happy to have Stephen Mount as my Property Manager at 23 Fellows Road, Hampshire. I travel &amp; work abroad a great deal &amp; can do so in confidence knowing that any issue wth the prooerty will be highlighted to me by email &amp; phone.

I have always found Stephen prompt &amp; knowledgeable - once Stephen &amp; I have agreed any action needed regarding the property, it has always been propmtly completed with myself receiving completion notification correctly afterwards.

I am happy with the service Stephen provides acting on behalf of Romans &amp; have reccomended Romans to other people based on this.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/7/2012 - Jbonk rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Matthew is very proactive, very professional and informative. I could not wish for a better letting agent. He is a top class.

Judy King from the Reading Branch is another is also excellent in handling all the tennant request on my behalf. She is good in dealing with critical situation and negocitate good deal with contractor. I really appreciate her help.

Both of these individuals really make my life easy, I do not even feel that I have a propertyr to look after, they do take care of that between.

Thanks Guys for your Support.

Judith Bonkele<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/7/2012 - naomibryan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans took over the letting of my property after two years with another agency.  I've dealt with many agencies and property managers in the past, but Jenny was outstanding in her timely attention to any concerns or issues I had, and addressed any queries with a perfect blend of professionalism and helpfulness.  I've been very impressed (and grateful!)<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/7/2012 - Pauline Lindeque rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Good communication and willing to help out as I live quite a distance from the property. Immediate response when I contacted Hannah.
Thanks<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/7/2012 - Alison Shields rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Firstly I bought a property as a Buy To Let and was kept constantly informed of suitable properties on the market. From the viewing of the property I actually bought, conducted by Harry Gray, I was contacted on a regular basis to keep me updated throughout the purchasing process, and I was particularly impressed that my calls were always returned promptly and any queries answered. Even before completion, I was introduced to the lettings agents, and the property successfully marketed in a very short time following completion. Jodie Kelly also kept me informed regarding viewings, and was very helpful regarding possible plus points in improving the property for letting. Again, calls always returned very promptly and both agents have called to check on the follow up to the successful let. The staff at Romans seem to have found the formula of combining professionalism with endearing efficiency, and the whole experience has been stress free and impressive. My new tenants also confirmed that they were impressed by the service they received, so happy customers all round!  I would also like to mention another agent from another branch (Bracknell?) who was also very helpful earlier on in my search, Mitchell Carpenter.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/7/2012 - Nick Arditti rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was very pleased with the service provided to me by Romans estate agents. They conducted themselves professionally at all times and offered me much support and advice. They were easily contactable and promptly returned all calls and emails. They handled communication between myself and the seller in a diplomatic and efficient way. Luke Strzadala in particular was excellent and acted in a way expected of someone twice his age. Our experience of Luke will mean that we will come back to Romans for future sales and would recommend him and the branch to our friends in the area.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/7/2012 - Jessica Forte rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Both Caty and Emma have improbed our original opinion of Romans. Prior to their assistance the support, communication and information provided was slow and poor as well as inconsistent. 

As soon as Caty contacted us she was helpful, considerate and considerate to our needs. 

Similarly Emma has been really fantastic, instantly replying to emails and updating us where necessary. She has been professional, kind and very helpful. 

I hope that Romans can improve their customer service prior to the tenancy being signed to match the great help after this time. If we hadn't have really liked the house we are renting we would hbe used another agent after the initial poor customer service received<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/7/2012 - Monica Johnson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As I was living in West Yorkshire at the time of renting this property my daughter dealt with the original viewing and provision of paperwork for me.  We both found Charlotte very understanding and helpful, she handled the let in a very professional manner and helped to make what could have been a difficult transaction less stressful do to her efficiency.

Carolyn handled the admin function very well and was prompt with her replies to emails which helped to us to reach the deadline for signing the agreement.

Overall I have been very impressed with the way that all Romans staff have dealt with the let<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/7/2012 - michelle rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Mark is helpful friendly and been a joy resolving all the problems with the property i am in, i have been here for 2 years and had numerous problems with my property but mark has resolved each issue with speed and consideration. I am sad Mark will no longer be managing my property, he will be missed.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/7/2012 - Damian Crowe rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I rented a property from Shirley on a short term (6 month) basis as part of the launch of our new business.  I am absolutely delighted with the support we received from Romans in Reading, and Shirley Jarvis (property manager) in particular.  I found Shirley to be responsive and fair at all times.  It was an absolute delight to work with her, and I wouldn't hesitate to recommend Shirley and Romans to other tenants.  With so many second rate firms around, it's always a pleasure to find a firm such as Romans so focused on introducing professionalism into everything they do.  Interestingly, it wasn't just my own experience that's lead me to this conclusion.  The guy who did our intake, from an independent firm, highlighted to me that Romans are a cut above the rest, and that led me to focus on the little things they do to try to provide an outstanding service, both to landlords and tenants.  The fact that Romans hires people of Shirley's calibre is itself a testimonial to their professionalism.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/7/2012 - Liza rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have rented our property through Romans for just under a year and in all our dealings with Emma, have found her to be very helpful, efficient and professional.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/7/2012 - Lucy W rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Judy King was my property manager throughout the tenancy and was great.  I had a number of problems with the property which Judy resolved as quickly as possible even though, at times, the landlord was being difficult.

She remained professional throughout and was emphathetic throughout the issues.

She is by far, the best property manager I have ever had!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/7/2012 - Brian Roach rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma is always quick to pick up any problems, request my permission to resolve them and then report back when the job is done. It relieves me of a great deal of potential concerns.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/7/2012 - Sara Lacy rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The lady that showed me round the property was polite , efficient and friendly. The Roman's team were efficient and cooperative. The service I recieved from the team was excellent. Thank you Romans!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/7/2012 - Kumar rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Patryk was very professional and was able to keep me continuously informed of the progress made by your back office in processing my Tenant request. Follow up and committment to call back was maintained well.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/7/2012 - Gill Payne rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I initially found the property for rent on Rightmove and when I see the agent was Romans I was very septical about calling for a viewing as I had heard from friends of mine who had used Romans in the past, had not had a very good experience.  However, I did call and am very pleased I did.  Dan took my first call, arranged for us to see the property the same day, turned up on time and showed us around.  We spoke about the furniture and decided we could store the landlords furniture in the garage as we would not be using it for a car.  We made an offer and Dan took on board all that we had discused and emailed the landlord.  The next day, Dan phoned us as promised and said we could have the house.  He then discussed the procedure, he did everything he said he was going to do and we move in this Wednesday.  We are very pleased with the service we have recieved from all the staff at Romans in Aldershot and Carolyne in Woking.  Keysafe as well were very good.   Thank you.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/7/2012 - KRG889 rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been using the Fleet branch of Romans for just over a year now for the letting of a property, having also used them for the purchase. I have just had a change over of tenants, which Romans dealt with incredibly efficiently. The property was barely marketed before new tenants were found. In fact I struggled to turn the house around between tenancy agreements, and will in future ask Romans to give me a few more days between tenants! Communication was minimal but the important information was relayed and there are benefits to not having the normal estate agent patter! Emails are always responded to quickly and helpfully. I recommend Romans for both selling and letting.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/7/2012 - Ravi Chowhdury rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[It was a smooth transaction. However, it'll be better if Romans can test basic things like toilet, boiler etc before letting. A tenant can test only so much in 1 or two viewings - just a thought.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/7/2012 - Kasia rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agents was both very nice and helpfull. 
They did answer all my questions. They both was very polite.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/7/2012 - Simon rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From the first visit to value the property, through the open house to the final sale the whole process was professional, friendly and effective. Adam was excellent in presenting the property and Alison saw the sale through. I would recommend Romans to anyone wishing to buy or sell a property. An excellent service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/7/2012 - jon millard rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have to say I was very pleased with daniel martin from romans, he was very helpful and attentive at all times.Nothing was to much trouble and I will definitly be recommending him again, a real asset to the company.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/7/2012 - Mary Liston rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Paula was very helpful on a daily basis and always returned our calls and queries. As this is our first purchase, there were some aspects of the move we were less sure about. Paula clearly led us through the process and communicated very well with all people involved. We are very pleased with the friendly and helpful service we received and would recommend her as a move manager to other people.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/7/2012 - A Hart rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Yet again another smooth move with Romans!  They always do their utmost for all of their clients and that is why I keep coming back to them.  Top class no messing about as can happen with other estate agents Romans always try to be honest which is refreshing in this industry.  The move management team once a sale has been secured are second to none and strive to make what can be a stressful time as easy as possible.  It is always a pleasure to see their number coming onto my screen when they call.  I highly recommend all the team at Wokingham and have now used them several times each time being as enjoyable as the last.  Thank you guys keep up the good work and I will hopefully be back soon!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/7/2012 - Russell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Steve was a great help when I bought my property. When I look for my next investment I will be sure to try Romans for the professional service and advice I have known and come to trust.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/7/2012 - Nicolas Pierro rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was very impressed withe the staff and esp Amy at the tilehurst office of romans estat agent ,promp efficient service ,as soon as they had omy house to sell they through the the resorses of there ofice at the sale ,resulting in an offer in a week which I have accepted .Dont know how much better a selling experiance there can be ,I would not hesitate to recomend them<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/7/2012 - Michael King rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From the moment Sandra Harris took over from our previous Property Manager(who herself was excellent) she has been very professional and always contactable no matter what time of day. Any problems we have had have been dealt with immediately and the personal she has used to carry out any works have been of a very high standard.
She has helped to improve the rapport between tenant and Landlord and has kept us informed of any issues or comments the Landlord has made.
She is everything a Property Manager should be,dedicated,approachable,friendly,good listener but most of all professional.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/7/2012 - marek rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very helpfull, we get all the information very clear. Quick response for all our questions<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/7/2012 - Matt rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found Bernadette to be highly professional on all matters raised to her attention.  During my recent search for a suitable property, I engaged with many estate agents but I rate Bernadette to be more dynamic and more responsive than all others.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/7/2012 - Sue rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent discussed their services and  terms in a concise and friendly manner and advised me of the best options for my circumstances. They then marketed the property and set up an open day, when they got several offers for the premises. They achieved an excellent rental and have been very pleasant to deal with. Hannah is a credit to Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/7/2012 - Colin Hammond rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have now used Romans for 3 years to deal with this letting. Things have gone well and my confidence in them grown to the extent that I have been happy to upgrade our relationship on to a fully managed arrangement.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/7/2012 - Alexandra Balston rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My first introduction to the letting of my property was with Hannah, she was extremely efficient and told me all I need to know and what to expect throughout the proposed letting, she took some very good photos which showed the property off to its best and handed over to:
Abbey who then organised all the viewings although there were only 2, they were both done on the same day and both offered and as I needed a quick let proved very useful.  Abbey then put me in touch with:
Natatlie who has been organising all the paperwork which has been sent to me in a timely manner.

So far this has been a very smooth and quick turn around which is exactly what I wanted.  I have yet to experience the managed service of the letting for which I am paying 15% for so am unable to comment but at this stage would highly recommend Romans for lettings.

Thanks and Regards
Alex<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/7/2012 - Sandor rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would like to thank to Emma the work she has been doing as our property manager for years now.  I really appreciate the level of service she provides. Whatever problem arise there there is always a quick respond and a prompt action is taken. Many of our problems (e.g. with the sewer.) were even fixed on the same morning (!) they were reported. I think this is really outstanding.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/7/2012 - Marco Pierre rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have just started renting a property through Romans. Charlotte was very helpful in helping us find a property and introduced us to a property that we had not initially intended to view. All questions and requests have been dealt with promptly and professionally by her. 
Once we had agreed to rent the property - the administration, which passed on to a different team was slower than we had hoped and required quite a large degree of input from us - which we would not have expected considering the administration fee that we had paid. 
The inventory we have received is impressive and very detailed, although we have not yet moved into the property so cannot as yet comment on their on going support.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/7/2012 - SJ Turner rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma Doel has been my Property Manager since Romans took over from John Hallett and the relationship we have built is second to none. She deals with emails/calls promptly, is professional when conducting inspections and is always discreet and sensitive to any issues that arise. She is a valuable asset and credit to Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/7/2012 - Marie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been a Landlady through Romans for many years now and I have had some difficult tenants in my property and Kelly has always dealt with them in a very professional manner.  She has always provided very good reports on any work that needs to be completed of any issues there may be with the property.  Kelly has always been very responsive.  I have also been a tenant through Romans for a year whist we had work going on at our house and again Kelly was really helpful, very quick to respond and generally very easy to deal with.  Dealing with Romans has been a very good experience for me and I will continue to use them moving forward.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/7/2012 - Andrei Ghita rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Patryk Szczepaniec has done an excellent job in helping me find this property. He was enthusiastic ad pretty much showed that he cares. I very much appreciate the follow-up and the fact that he was on top of things at all time. So thank you Patryk, I really appreciate all your help!

I would also like to thank Deborah Winman for being so helpful and providing me with the answers I needed and all the documents in a very short notice.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/7/2012 - Gerard Barron rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been pleased with the way that Romans and specifically Emma have managed my property. A tenant recently left and a new one has been found quickly and efficently.

My only complaint, unfortunately a big one, relates to the accounts. I cannot get a clear summary of the accounts and have not had responses to my queries including one relating to a large sum of money disappearing from my account.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/7/2012 - Stefan Merreywether rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Professional service, got the job done. Honest and well informed.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/7/2012 - PercyPop rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans alerted me to the property before it went on the open market. They knew what we were looking for and matched our requirements very well. Througout the purchase process they were attentive, courteous and responsive - we could not fault them for their service<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/7/2012 - Brett rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been looking for a place to let since January 2012. I have thus far NEVER recieved such a warm and accomodating response from any other agency. Abi displays a keen talent in both the understanding of my needs, and the manner in wich I would like to be treated as a potential customer. Romans should be proud!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/7/2012 - Hazel Kent rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been dealing with Michal at Romans, Tilehurst, on behalf of my children who are the tennants of the property.  Nothing has been too much trouble from the viewings to the actual moving in day.  All phone calls/emails are answered immediately and with such detail I was left at ease and imformed on a daily basis.  Nothing was never any trouble as far as Romans were concerned.  I would definetly recommend Romans as THE Agent to either sell or rent through your property through.  Michal is a credit to the company and as far as I am concerned we would never have had such a stress free move if it wasn't for him.  And for that 'I Thank You'.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/7/2012 - Lindsay Hewlett rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Efficient handling of finding new tenants, prompt response to any queries I had, negotiating the rental and provision of contracts in a timely manner. 

Sharon Tubb has also assisted with the change over of tenants.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/7/2012 - Dr &amp; Mrs W rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Our house was sold very quickly at our asking price and we have received good follow up all the way through to completion.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/7/2012 - Naoki rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I normaly contact Ms Emma Doel of Romans and ask her when I have queries related to a property I live in.
She always kindly answers everything and help me solve problems occurred.
She is helpful.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/7/2012 - Daniella rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lisa, Daniel, Lee, Neil and James were extremely helpful and made the process easy!! Thanks to all :)Bi would reccomend the Lower Earley office to anyone<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/7/2012 - David Milne rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am quite happy. The garden up keep could be imforced a little more<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/7/2012 - Jane, Mike and Steve rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have rented this property through Romans over a long period. In that time we have had a very good relationship with the property manager, Annette Dowling who even through some difficult issues has been excellent. Responding promptly to any problems and always friendly during inspections, but still proffesional. Now we are moving on, but wanted to take this opportunity to say Thankyou.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/6/2012 - Marek Stepien rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma Doel was very helpful, gentle and efficient person during the first hours and days after my check-in to the newly rented property. She answered my email messages immediately and she cared of good quality of the house.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/6/2012 - Steve C rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Stephen Mount from Romans has always given me excellent service in managing the proprty in Farnborough.
The tenants found by the agency and their overall management of the property is second to none.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/6/2012 - mark clements rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[we sold our house through romans and they were more than competant. they supplied an ourstanding service and got things moving very quickly. this is the second time we have used romans and if we ever moved again i wouldnt hesitate to ring them. would reommend them no problem. steve and simon are a credit to the romans firm.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/6/2012 - Faisal rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My propoerty manager is Emma Doel is highly professional, attentive, efficient and very nice to deal with. Being a tenant I have not faced any issues in dealing with the landlord or agency so far. Whatever I need , I simply contact Emma and then I really dont have to worry about anything as I know she will sort it out as a priority. Excellent service by Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/6/2012 - Petro Bolah rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Matthew and his team were excellent in marketing and selling the house and kept us informed at all times. They were confident of a sale and within 4 days of being on the market we had two great offers!

Natalie then  dealt with solicitors and was a real star in making the process easy. This is normally a very stressful part but she took care of both sides and made it so much more bearable even when contractual issues become confusing.

All in all, BRILLIANT.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/6/2012 - Satisfied customer rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Chris was punctual and well presented at our first meeting.  He showed me round the property that was new to him in a professional manner.  In 2 other meetings with Chris and all subsequent communications he has been helpful.

Having used other letting agents before I found Romans charges to tenants high although you pay for what you get.  The arrangements for completing the agreement were handled easily by Sarah Arnott.  The whole operation is very efficient and very professional.

Lets hope the final check-out is just as easy, whenever that might be.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/6/2012 - Finbarr kneafsey rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Steve Abdy was extremely helpful with advice and suggestions,what really made a difference was the fact he followed up on all my questions and thoughts which something most agents do not bother with.I would recommend Steve and the Reading Romans team to my friends.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/6/2012 - A C Balmbra rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Efficient and courteous service, issues dealt with in a friendly manner. Been using this company for over a year with no hassle.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/6/2012 - Mark Zeman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Stephen Mount was our quarterly property inspection person from Romans.  I would to state that it was always a pleasure to deal with Stephen for the entire time that we have been with Romans.  He was always courteous, polite and on time for the inspections.  Thank you Stephen.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/6/2012 - Heather rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have dealt with several teams member at Romans, Lower Earley (but primarily Anthony) and have found them all to be extremely polite and helpful. I spent quite a while searching for the right property and originally offered a lower rate of rent than requested by the landlord and Romans kept in regular contact with me to advise me of what was going on, whether anyone else had shown interest etc. When I received news of a promotion at work I immediatly rang Anthony and offered the full rent. He was extremely efficient at arranging for me to view the property to measure for furniture and get the agreements signed etc. He answered the many questions I had about charges etc with patience and kindness. A very professional team who have been a pleasure to work with. 

I am now dealing with Molly hall who is managing my property on behalf of the landlord. She was very prompt in contacting me to introduce herself after my move and is very efficient at responding to the many initial queries I have had as a new tenant. I am sure she will also be a pleasure to work with.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/6/2012 - Michelle Pashley rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent was very good at returning calls and providing information. The agent was very helpful.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/6/2012 - Darren rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very pleased with Romans. Continue to find them to be very contactable and responsive to any of my needs.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/6/2012 - Nicky rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma Doel (Property Manager) always resolves any queries/concerns I raise efficiently and  satisfactorily.  The property I rent from Romans is relatively old and outdated and a number of issues have arisen since I moved in almost 3 years ago.  Emma always investigates issues raised and works to a resolution which fixes the issues effectively, with minimal impact to my life, and I am sure whilst considering the cost to the landlord.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/6/2012 - CH rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The team were very proactive with arranging viewings even prior to the house going on the market. This resulted in approximately 13 viewings within about a 10 day span and the house being sold.  Along the way we've had a few hiccups with the original buyer dropping out close to exchange, having to get a extra survey sorted, finding a new buyer and even talking to the vendor of our new home for reassurance. Scott, in particular, has been very helpful particularly when there were issues with surveys,losing the original buyers and issues when we were approaching the exchange of contracts recently.  Mike was active in getting viewings.  Both always met the many challenges with the sale of my house with a cheerful manner. As quite a demanding vendor I have found their input and good humour invaluable.  The homemovers department also played a massive part in chasing the buyer and solicitors to get to completion within 8 weeks.  I would however have found it helpful to have had the moving, exchange and completion process explained in a little more depth as having never sold and bought at the same time it has been a bit of a minefield.  Alison Savva helped along the way doing a lot of leg work behind the scenes that I wasn't probably aware of.  It has been a very stressful process and one I don't wish to repeat in a hurry but I wouldn't hesitate to recommend Romans over their local competitors for their friendly and professional service.  All the staff at the branch seem well informed and aware of the business and very much give an individual service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/6/2012 - Mrs Mace rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[When we decided to put our home on the market the valuation and marketing was dealt with quickly and resulted in a steady flow of viewings followed by a sale.
Mostly conducted by Simon Brooks who was always helpful and pleasant.
My one frustration as previously mentioned is the telephone answering message on the move advisors phone.  I would like to speak to a person when I phone and not have to wait for a return call everytime<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/6/2012 - DavidT rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Tenant for many years. They sort things out when needed and everything just runs smoothly. No complaints.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/6/2012 - Craig rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The Sandhurst Office, and particularly Matt, were truly excellent. Right from the start, they were helpful and informative, laying out the proceedures and making the whole process a simple painless and enjoyable experience. We quickly agreed a value and within 10 days of deciding to sell we had had something like 10 accompanied viewings and three offers - one of which we accepted.

Throughout the moving process and all the associated paperwork, surveys etc their communication has been excellent - just the right balance of information without being invasive. 

We used Romans - and Matt 4 years ago when we moved to the area - this time round, they were the only choice. 

Recommend them 100%<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/6/2012 - Jully rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Will and Simon are very polite, friendly and professional. They understand what customer needs and try their best to meet the needs. I have dealt with so many estate agents in Reading area  for house buying and so far I found Simon and Will are the best. I wholeheartedly recommend these two estate agents.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/6/2012 - Ben rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have been very helpful and best of all easy when it came to finding and agreeing on a new rented property.

The new house was properly vetted and checked when we moved in and our property manager has been quick to respond and helpful when any questions arose.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/6/2012 - happy customer rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Both Marianna and Matthew were very helpful with finding us a property. The whole process was very easy with profesional approach. I would recommend Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/6/2012 - Kelvin Hing rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[With the kind assistance of both Matthew and Judy, my wife and I, as landlord have not had to worry about finding new tenants if as and when the need arises and whenever there is any issue at the Property, they would handle the same professionally and efficiently. We are extremely glad of their support and kind assistance throughout our time with them.   
Together they are a very impressive team indeed. Our thanks also to everyone else who are also part of that team.
Many thanks!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/6/2012 - Sylvia Reid rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Your agent has always been helpfull and courteous in dealing with any querys or problems we have had<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/6/2012 - Mrs Andrews rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We would just like to say thank you for looking after us with regard to this property.

Charlotte was always very pleasant and efficient both with telephone communication and by emails.

We are very happy in the property and would like to thank you for helping us secure it with the landlord.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/6/2012 - sarah godwin rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[excellent service as usual throughout<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/6/2012 - Faye rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very friendly, patience and understanding with us being deaf, and lots of effort in communication between us. 

Managed to sell our house after an open day, such a success! Great effort in marketing the house. 

Would use them again, that's for sure.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/6/2012 - Nick Billson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This was our second time using Romans and as we received a first class service the first time we knew we were in the right hands to handle our sale, testament to Louis and his team at Sandhurst offices as once again the sale went through smoothly, they arranged everything right through to our final move, all the staff were polite and spared time for all our queries regardless how trivial.
Many thanks again Romans
Paul &amp; Gilly<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/6/2012 - AlexPetford rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Really helpful and professional service, one of the only estate agents that contacted us about properties to let rather than having us do all the searching. Happy to pay the estate agents fees for Romans as they had actually done the leg work unlike all the others!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/6/2012 - maureen inggall rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Everyone we have dealt with at Romans have been excellent.  We are not local people so had to rely on Estate Agents looking for property that we required on our behalf.  Romans was the only Estate Agents who kept regularly in touch and showed us around properties when we came over.  The agents were always polite and knowledgeable regarding the area. We would recommend Romans to anyone wishing to buy or sell in the area.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/6/2012 - Graeme Lindsay rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Bernadette was kind enough to show me round literally dozens of properties during my search for a home. As a first time buyer I was somewhat &quot;green&quot; to the process, and had lots of questions for her, which she answered with authority. I was also a little reluctant to commit, due to this being my first home purchase, but Bernadette was patient enough to indulge this, and helped me find the right home for me. I could not recommend more highly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/6/2012 - William rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[There isn't and will never be a better property manager, ever. We never feel underdog with her, every thing was promptly managed with a strong balance and equity for us and also to the landlord. Thanks for such a nice experience.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/6/2012 - Alex Congdon rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly has been a very helpful member of the Roman's team, and has consistently performed well in her role as my contact / liaison. As a landlord who has very few opportunities to visit my property, Kelly has been my eyes and ears with  regards to issues on the ground, helping to coordinate repairs to appliances etc and dealing with the tenants. I value Kelly's communication style which is both warm and friendly but also pragmatic and proactive. 
thank you very much and keep it up!!
kind regards, Alex CONGDON<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/6/2012 - I &amp; B Brand rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Stephen Mount has been our property manaager for a number of years and we have always appreciated his professional manner when dealing with us and our property.
He has always been readily available to handle any concern we may have and has efficiently dealt with any issues regarding our property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/6/2012 - russell rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From my first contact with Romans and Elliott to place my property on the market I have had good conunication on marketing my property and adjusting a few things to make it sell faster. We had another agent trying to sell but after 6 months it was still up for sale. Romans sold my property in quick time and managed to find another one to buy also with Romans, overall dealing with both Romans and Elliott have been fast and straight forward. Having never moved before found them really helpfull with what I was unsure with<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/6/2012 - Maria rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly Saunders is my property manager in a fully managed agreement.  The service she provides is great. As I live abroad I can fully depend on her to manage the rental of the property.  If there is a problem, I give her general approval to get it sorted and she just gets on with the job.  I don't have to worry about anything.  Without Kally and the rest of the team in Romans I would have a lot more worries than I have.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/6/2012 - Karen Scales rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have sold our flat through Romans Reading and I cannot express enough how great the service has been, we previously had our flat on with another estate agent who were unresponsive and gave us a poor service so we were already wary of estate agents in general.  Will has been extremely professional, personable and efficient in selling our property, he really is a credit to the Reading branch.  Will has a great balance between sales and customer services, he comes across as knowledgeable without being pushy and seems to always go the extra mile even after the sale.

We are currently looking for a property to buy in the Woodley area and therefore Will put us in contact with Catherine in the Woodley branch.   Again the service has been outstanding, Catherine listens, makes sufficient notes for her cover to be able to help us whilst she is out of the office, we do not get excessive calls looking for updates as she always calls when we have agreed would be a good time - no more/no less.  We are yet to find a suitable property however I am hoping Romans  Woodley will be able to find us a match within our price range so we can continue the good service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/6/2012 - Fadi EL Hennawy rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Joanne is the best thing in the whole letting experience , she is the property manager, she takes everything into account, always assuring and helpful, walk extra mile to insure everything is in place and as comfortable as it could be. thank you so much Joanne.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/6/2012 - Adam Carlill rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have used Romans as our letting agent for eight years for two separate properties. The staff have always been courteous without being stuffy. They answer questions quickly and informatively. When there are problems these are resolved efficiently. They are good humoured when I forget to do something. We have never had more than two weeks without a tenant. I would highly recommend Romans and congratulate their staff on doing a really good job.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/6/2012 - Barbara Rush rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[James provided us with a very professional service. He stayed in touch  with the progress of our sale, did chasing when necessary and communicated well with us letting us know how things were going. He gave a very good presentation of Romans services and we found him realistic on pricing the property.  He has always been very polite, respectful and helpful.

We were extremely pleased with the service we received from the whole team at Romans Sandhurst Office.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/6/2012 - Ralph Mayer rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As first time landlords we initially used Prospect, from whom we had purchased the property, to arrange the letting. For reasons which would fill several pages, we were totally dissatisfied with them and switched to John Hallett who had  positive on-line reviews. They were fairly promptly taken over/merged with Romans.
We have been very happy with Romans,and our property manager Mark Smith. He has been extremely good at responding to questions from us and with dealing with any problems caused by the property. Two sets of tenants have occuped the property to date and all contracts etc have been professionally handled and rental income is paid electronically without delay.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/6/2012 - Lynne Main rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Harry showed us round a number of property's and each time we found him to be professional but extremely personable and approachable. Harry has remained in contact through the duration of our purchase, keeping us up to date every step of the way, and going out of his way to assist us. For example we needed to be sure that the property driveway could accomodate two cars - My husband was out the country at the time, so Harry arranged for himself and a colleague to drive over, park, and check this for us. We put an offer in that day, and look forward to moving in shortly. Thanks Harry!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/6/2012 - Alexis rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Recently bought A property through Romans Estate agents in Tilehurst Reading, we first dealt with Alex Bicknell who was very pleasant and provided a very good service, some estate agents can be a bit full on and talk mainly rubbish but Alex listened to our requirements and dealt with it in a very professional and honest manner.

We also dealt with Paula once the offer had been accepted and was there for us every step of the way up until exchange and completion, she dealt with any issues and I really got the feeling that Paula was willing to put every effort in to sorting any problems which really made the pain of buying house a lot more bearable.

Id like to thank Alex and Paula for all their help and hard work.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/6/2012 - Dan Grindall rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am a landlord living abroad and am reliant on the professional services and support from the Roman's team to manage my property and deal with issues in a timely basis.  The service and support i receive from the Roman's team (Annette and Seirian) is excellent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/6/2012 - Steve rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Proffesional and provided timely updates. Good communication skills.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/6/2012 - Joanne Vanstone rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent service. Matthew couldn't do enough for us (he even gave me a lift!). We bought through Romans as well and the service has been great from that direction too.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/6/2012 - jane rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[In the year that I have been dealing with Emma, I have built up an excellent relationship with her,  She is easy to talk to, a good listener &amp; responds to queries very promptly, getting issues with the property sorted out v quickly &amp; smoothly.  She is an great asset for Romans!!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/6/2012 - Jill Wheeler rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very pleased with the service provided by Romans. Mark also was very helpful. Lots of viewing and feedback. We felt confident that they would sell our property very quickly and they did. Professional service at all times. Many thanks to all of the Camberley Team!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/6/2012 - Mrs IMoru rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I feel I must declare to all how incredible, dedicated and hard working Alun and his team are.  The level of care and service was superb.  They gave me and my family great confidence that they would sell our property despite a few dissapointments when the sales of the house fell through due to the chain breaking.  
Never beaten, always optimistic and fresh in their approach they communicated with us constantly and ensured we were informed.  I would like to take this oppertunity to thank them and say we highly recommend them and if I was to sell a property in caversham I would defiantly go to them.   THANK YOU Romans CAVERSHAM...... amazing! Xx<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/6/2012 - Bs rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Routine property visit - efficient and time saving visit that allowed me to continue with my daily routines. I know that hands are tied what comes to property improvements/maintenance so all in all satisfied with the service I have received.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/6/2012 - Robert Neale rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had my property on the market last year with Waterford’s in Yateley and was unsuccessful. This year we’d thought we would try another agency. We asked Romans to come and value our home. Elliott King visited and we were impressed with his knowledge of the local area as he has worked in Yateley for several years now.
After showing him around our home he identified a buyer who he had been in contact who also lived in Yateley. Because of this we were able to achieve not only a buyer within a week but  Elliott also found us and secured our dream home. They went to great lengths to send letters to houses we wanted and placed wanted adverts in the paper. I couldn’t recommend Romans Yateley enough for their hard work.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/6/2012 - Helen Combes rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We are very happy with the service from Romans, we have dealt with quite a few agents in the area and found Romans to be the best. Neil has been excellent and very helpful in sending properties which meet our requirements and in providing a more personalized service than other agents which can feel sometimes like you are dealing with an automated service! Neil has gone above and beyond other agents to help us with our search.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/6/2012 - Mrs C Harding rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Responsive to all enquiries, doesn't need follow up calls, always polite and helpful. Informs me immediately of any difficulties, repairs etc and organises tradesmen efficiently.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/6/2012 - Natalie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We are recent converts to Romans following their assistance with both the letting of our existing property along with the purchase of what knew was to be our 'dream home'.

No property owner needs reminding just how stressfull both the letting or the sale of a property can be, but I can whole heartedly say that with the fantastic support provided by Romans Aldershot (both Lettings and Sales), the process was made that much smoother. 

A special thanks goes out to Mike Wilson in sales for showing us around what is now our new property and for putting up with the 'borderline' harassing phone calls, and panic involved in the initial stages of securing it!

In addition, we owe a huge thanks to the man who made it all possible - Jon Jackson-Bass (Aldershot Lettings) by finding us suitable tenants within just 1 day of marketing our then existing property to let! not to menton the bombardment of calls i have made to him since to check that we are doing all that is required of us as new landlords. Jon your ability to answer the phone continiously within 4 rings never ceases to amaze me!!!

Overall a great team at this branch with everyone helping out where they can - A HUGE THANK-YOU to you ALL!!

Natalie &amp; Paul<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/6/2012 - Karen Manders rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I bought and sold through Romans and found the service I received exceptional from start to finish.    
I would have no hesitation in using Romans again, I found Louis to be refreshingly honest right from the word go and the whole team were always professional and extremely hardworking.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/6/2012 - Andrew Hoy rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[A seamless exercise having my property managed by Stephen. We understand each other and what we expect from our own input to the letting of the property, very happy.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/6/2012 - Helen Margaret Ilbrey rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I actually took my time once our property had been valued by Louis d'Espagnac;  although he telephoned and delivered everything by hand at an efficient pace, not once did he pressure me to 'hurry up'.  I needed time to think things through before we went ahead and bought a property in a different county.  Once I gave the go ahead - he acted and within 3 days of our property going on the market we received the full asking price and everything has just gone so smoothly.  I have to compliment Louis and his members of staff for their politeness, efficiency and being kept up to date on the situation promptly.  If I rang to ask something his members of staff came up with the answer and explanation without any dithering.  The whole team knew what was going on.  I can only praise the whole team most highly that we have had no pressure whatsoever with this move.  If there has been any we have not been aware of it.  Romans have superceded our expectations.  I have to say that it can only mean one thing and that is the person at the top in charge is extremely good at his job and his staff follow suit;  Louis should be a very proud man to hold a team together in this way and his training will stand his staff in good stead for the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/6/2012 - Barry rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From the very begining,I can only heap praise on all the staff at the Market Place branch, professional throughout the whole process. It's a well known fact the moving is a very stressful process, and without ' the gang'   the few hairs I have remaining would of turned grey or vanished completly.
   Once the offer had been accepted I was kept fully upto speed, and all was explained to me with what was going on, right up until completion.
Thank you to you all especially Bernadette and Paula<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/6/2012 - M Bowyer rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette Dowling has been looking after my property for many years now and I know it is in safe hands. She has always promptly and politely got in touch with me when any problems have come to light purely for my consent to continue as Annette has always found competent workmen to fix the problems. Annette has taken all the worries of letting my house away from me and I know the house is being well looked after.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/6/2012 - JD rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Mr. Richard Baugh is a very competent and professional individual. He keeps us informed regarding our property, regularly sends us updates and reports and consults us, should there be any requests from the tenants or repairs that need to be done. He communicates in a clear and timely manner to any of our questions or concerns. 

The property has been let and managed by Romans for almost 2 years now and we have only had a positive experience overall. I would recommend their services and that of Mr. Baugh.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/6/2012 - Yousef Fouda rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Rob was very helpful through out the process. Rob was always prompt in getting back to me if I had any queries and it was very well organised. The whole process was a pleasure. Thanks Rob for all your help. Also Sumudu was very helpful.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/6/2012 - WokinghamTenant rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We'd like to thank Annette Dowling for her professional and efficient management of our property during the last 2 years. It was a huge improvement from a previous experience, where the property was managed by the owner (who became aggressive towards the end of the tenancy). Annette always responded quickly to our emails and calls whenever there was a concern. 

If I rent another managed property, I hope that the service will live up to this experience.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/6/2012 - Clare rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We initially arranged for three agents to price our property but the choice to go with Romans was made easy as Jonathan was very polite, professional and knowledgeable when he made the first visit.  In fact, all of the sales staff were very polite and well presented.  Jonathan made us feel valuable and helped to take the stress out of the process.
Lisa Roe was also excellent and kept us well-informed from start to finish.
We moved abroad so we put a lot of trust and reliance on the Romans team and they certainly met this challenge.  Jonathan also went the extra mile for us in assisting with a potential problem in the eleventh hour.  I would definitely  recommend using them again in the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/6/2012 - Frances Francis rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My first dealings with the Yateley Branch were when I purchased in Yateley.  This experience was very good and gave me a very real feeling of confidence to go back to them when I decided to sell.  I was not disappointed in any way in fact I found the whole experience was of the highest possible standard in every respect.  I had my own set of difficult issues to deal with at the time and so it was extremely gratifying to find that I was dealing with friendly, helpful and above all professional people who took on board all of my particular requirements in completing the sale as smoothly as possible.  Every call I made to them was noted and acted upon and information shared  when necessary within the branch.  I was impressed by the number of viewings we had and the feedback from each of them was always forthcoming.  Their assistance with mortgaging, solicitors, and surveying was offered, and taken up by me, but with no pressure involved. 
 
If I was asked to recommend an Agent I would give Romans of Yately the highest level mark of satisfaction - A++++<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/6/2012 - Anne Chamberlain rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have only praise for the the sales team from Romans Market place branch. I met Steve when he came and valued my property. He was very professional but also very easy to get on with putting me at ease,  he gave me all the details I needed regarding the sale of my property and answered all questions (and there were many) very patiently. They started work immediately by arranging viewings and very soon the property was sold. I was kept informed and updated reguarly through every part of the process by Paula who once again was vey helpful indeed.

Thanks Romans, you made a hard decision very easy for me.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/6/2012 - Keri rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have had recent dealings with Romans lettings. Now I must say through hearsay I was not a fan of Romans - I was hearing things like &quot;It's such a big company you're just a number as far as they are concerned&quot; &quot;they don't care about your needs just getting the sale&quot;  these comments came from friends of mine whose opinion I would be inclined to trust. 
However the service I have received from Matthew and Joseph at Romans in Camberley goes against everything I have heard. Both cared about my requirements as a future tenant and all communication was prompt  with my very best interest at heart. I cannot recommend the Camberley lettings branch enough, they have been great and will continue to do so!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/6/2012 - Craig Mackay rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Extremely professional. Very long on the market and kept plugging away. Didn't need to chase. Very polite and helpful.Thoroughly recommended<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/6/2012 - Vanessa O'Byrne rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma is an excellent agent. She deals with all my request quickly and efficiently. It is a pleasure dealing with her.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/6/2012 - david pugh rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very good service from Seirian &amp; Kelly throughout the process of changing my tennant.  The change was very smooth and the assistance &amp; flexibility provided was first rate.  Please pass on my sincere gratitude!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/6/2012 - Dan Bateman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Elaine helped by providing a duplicate copy of my tenancy agreement together with a covering letter validating its authenticity as required in support of my wife's visa application.

A quick and friendly response from Elaine as always!!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/6/2012 - Carole rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Always contacts me if there are any problems asking for go ahead to proceed<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/6/2012 - Clive Rose rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Everything was handled very efficiently. I was slightly surprised at the level of the expenses on change of tenant, inventory, contracts etc, which absorbed almost the whole of the month's rent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/6/2012 - Stephen Jones rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[
Having dealt with Emma &amp; Rob over the last few years I have complete trust in their advise.I know I can rely on Emma to gets things done in the most effecient way that keeps my tenants happy.

Next time we let however, we need to strieve to get tenats on a longer term contract. The last 3 have been short term.


Having dealt with Emma &amp; Rob over the last few years I have complete trust in their advise.I know I can rely on Emma to gets things done in the most efficient way that keeps my tenants happy.

Next time we let however, we need to strive to get tenants on a longer term contract. The last 3 have been short term.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/6/2012 - Paul rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have recently letted a property from Romans Lettings at their Aldershot office overall I found their service was very good and they were very helpful with any inquiries I had and managed to get back to with an answer on that day or at the latest the following working day. I was very happy with the service that was provided to me and I would recommend Romans to a friend. My only fault is I never got to meet agent dealing with me until the end and you can’t beat face to face contact.  9/10<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/6/2012 - Excellent service rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We were really impressed with James and the attention he gave us.    Nothing seemed to be too much trouble.    

It was good to deal with someone who was smartly dressed, nicely spoken and courteous.

In all our experiences of buying a property we have to say that this has been the best!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/6/2012 - Dan rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[advertised the property well,in newspapers and online.good service all round<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/6/2012 - Christina Gillespie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Great customer care! Constantly keeping us informed when necessary.  Friendly and always helpful. Sold our house within two days of being online. Fantastic!!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/6/2012 - Des Camenzuli rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am a Father of a Son who is buying a house advertised by Romans, this being his first purchase and away from home, whilst also using my money,i had had concernes as one would.But after seeing the property that Alex my son  is purchasing, i can honestly recognise that all the advice he was given by Romans  regarding the property, its potencial and location was correct and justified. ( And that he was not just a sale ).Alex was also shown other properties by Romans. As on seeing the property, It was far better than i had expected.Also  Harvey, who met us at the property arived on time, and was a credit to the company. made us feel comfortable,And the type of person you could talk to and trust, Harvey  let us look around on our own, asked through out if we had any questions, AND if he could not answer them he would enquire on our behaf. we all shaked hands at start and finish, he was very smart well presented, with clear constructive speech. To be honest that was it for me, ( Possibly had i not taken to the person, i may not have taken to the property, And i would have told Alex to pull out. ) But i liked all, and that day all was stasrted relating to the purchase. Also Romanms helped to put Alex in touch with a solicitor. Of which i was more than pleased, as i had told Alex it was important that you are recomended a very good solicitor, that will do a thorough job of the searches and also not run off with your money. so i stated if recomended from romans, Tilehurst that would be OK.
Personaly even myself who was lost looking for property in Berkshire have now been put on the right road, and offered help, tours not only of houses but areas. Romans even organised a time and date for my house to be valued from 200 miles away and to suit myself, valuation, letter with selling price all within 3 days.. whilst now i have sent on e mails any new properties.
All staff  that i have spoken to have gone out of their way to help. the only one member of staff that i met was Harvey. A man that will work his way to the top. I was a lecturer for 30 years. Harvey has what it takes. It is called being yourself, he has the full package, but in time not yet.
ONLY ONE WAY TO END THIS. i have been through about 8 houses in about 35 years. i always said, that for what i have paid OTHER estate agents, they only put a house picure in the window. then on purchase i am never sure were i go for the keys. SO THIS IS THE ANSWER. ?

ROMANS IS NOT JUST A PICTURE IN A WINDOW. 

there you are its true, your new advert. I was more than impressed. ( and NO, i do not know any person at Romans, i live in Swanse )<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/6/2012 - Kelly Saunders rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We had new tenants in the property and there was a water leak from the water softener feeding the Combination Boiler. This was a high pressure leak which coldl have caused substantial damage. Kelly provided an excellent service and on the whole handled the entire matter. The tenant also missed a number of appointments to allow British Gas access to the property to re-certify the gas boiIer and issue the Landlord's gas safety certificate. Kelly handled this task for me also. I think that Kelly offers a professional and excellent service, however, I am of course paying for a professional and excellent service. Well done Kelly, her efforts have convinced me to stay with Romans although I have received unsolicited cheaper quotes from other letting agents.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/6/2012 - Joe rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My property is fully managed by Stephen and his co-workers. The service has been good and consistent in all aspects. Where issues have arisen with the maintenance of the property then this has been brought to my attention and more often than not I have given authorisation to Romans to handle the repair. This hsa been efficient as Stephen has been able to select a reputable local tradesman to carry out the work. So it is is very much a hands off approach on my side with Romans taking the strain so this justifies the management fee. The reason why I did not give execellent is that on some rare occasions my calls have not been returned, also I enquired about insurance against the tenant defaulting on payment but currently have no reply to this. Fortunately the tenant has paid on time and I have received payment on time from Romans. I particulary like the &quot;easy to read&quot; statements which make filling in my tax return significantly less burdensome.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/6/2012 - Becky F rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had to rent my house due to an expanding family and as it was not something I had ever done before I needed to choose the right agent. 

When I first met Tim his depth of knowledge was excellent and soon put my mind at rest making the procedure sound very straight forward. 

When the house went on the market Michal called within a couple of hours with our first viewing, he was very polite and was very understanding when the timing was not quite right, after just having a baby some times of the day were more difficult but Romans longer opening hours made this easier for me. 

The first viewing went ahead and before I knew it my house was let. The tenant was referenced and I even got the opportunity to meet them before moving in. 

Needless to say the procedure was superb from start to when I handed the keys over and Caty from the admin team was also superb in ensuring that all contracts were signed and monies paid. 

I would not hesitate to use Romans again and recommend them to anyone.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/6/2012 - Amanda rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found all the staff at Romans to be courteous, helpful and extremely efficient at all times particularly when my first sale fell through due to the serious illness of the buyer.  Romans took care of nearly all the viewings of the property for me and nothing was too much trouble for them.  I would especially like to say thank you to Daniel who was most helpful and also to Natalie who kept all parties involved up to date with the sale progression.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/6/2012 - EA rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sharon Tubb is a consummate professional - conscientious, dedicated, friendly and completely trustworthy.

Quite simply, I use Romans as my agent because of Sharon.

As an overseas landlord, I am 100% in the hands of my agents.  Consequently, trust is the most important thing to me.  I want to know that when someone tells me something needs to be done, that it is an actual necessity and that the price I've been given for the work is fair.  I also need to trust in my agent to look after my property as if it were their own and not take advantage of my absence.  In Sharon I have someone I can trust without question.  

Sharon has looked after me and my property for several years.  Over that time she has become a trusted advisor and friend.  In a world where making the 'next buck' is the most important thing and customer service is increasingly disappearing, Sharon is like a breath of fresh air.  She listens, advises, supports and, most importantly, does what she's promised to do - efficiently, effectively and with minimal fuss.  I would be lost without her.  I cannot recommend her highly enough.  Sharon - quite simply, thank you<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/6/2012 - Mr and Mrs Lowrey rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent visited us on 2 separate house inspections, whilst he was here he checked all of the rooms and asked if there were any problems. On the first occasion we had one slight problem with a window, which he quickly arranged to be rectified. We were very happy with the fast response. Stephen Mount has always got back to any emails with questions we have had in a fast and effective manner. We are very happy we are dealing with him.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/6/2012 - Julie Pullen rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have used Romans for both selling &amp; buying in the past so that in itself speaks volumes that I would use them again, but I have to say that they have surpased even their very high standards this time.
James Linder was my first point of contact &amp; it was he who came to do the valuation. Whilst being polite he was realistic about what price I could hope to achieve.
Matt did most of the viewings &amp; called to make appointments, feedback etc &amp; again was always very polite, upbeat &amp; friendly.
My house sold within 2 weeks of being on the market. Romans are the agent to use in my opinion, the Sandhurst team are an extreamly professional  group, always available to answer questions, even after the sale has been agreed.
I would highly recommend them.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/6/2012 - Hussam rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I've been a tenant of Romans managed properties for the last 4 years. Kelly was managing the property i stayed in for 3 years and she was absolutly a great and professional person to deal with. Always responsive and prompt in her responses. When the old landlord wanted his property back Kelly helped us finding another great property and because she was also managing it it was a simple decision.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/6/2012 - Malcolm Cant rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have found the Romans organisation helpful and responsive in all matters concerning property rental. In particular Annette is attentive and gives clear instruction and requirements to close outstanding issues which are followed-up, completed and not left unanswered. Excellent support all round.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/6/2012 - Mrs Coultrip rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My main point of contact was with Daniel Collis who I found very professional, friendly and very considerate to the my sale.  The overall dealing with Romans was easy and found them not pushy, I would certainly recommend them.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/6/2012 - annette may-simera rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very Efficient, Very friendly<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/6/2012 - NVT Australia rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly has managed our property for the last five years and we have been very happy with the level of service she has provided.  Communications have always been timely and any works required have been managed efficiently.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/6/2012 - Paula rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From 1st point of contact Neil has been very helpful and has kept me upto date with the property. He is a credit to Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/6/2012 - Harry Gray rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Informative viewing, very prompt follow up when offer submitted. Once process of conveyancing begun, frequent follow up phone calls advising progress. If I called and left a message, call was returned very promptly. Any questions either answered immediately or researched and answers returned very quickly. All paperwork despatched either via e mail or post very promptly.  General impression is of efficiency and pleasantness and entire purchase transaction was stress free and impressive.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/6/2012 - Jo rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly is very helpful and detailed in her responses. I am happy to ask Kelly any question and know she will give an informative response.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/6/2012 - Teresa rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Fair and accurate pricing of property after agent's preliminary visit. Good detailed information pack.  Enthusiastic accompanied viewings and good speedy feedback.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/5/2012 - Satisfied Landlord rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly produces regular and detailed property reports. She always responds quickly to any queries in a helpful and professional manner.  I believe she is an great asset to Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/5/2012 - PIED A TERRE rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Have uses romans at wokingham since 1995. When daniel helped me get started. And for last few years have had kelly saunders working with me in every way, possible. Has always sorted out all my problems, and we have an excellent working partnership.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/5/2012 - Julian rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette was always helpful throughout tenancy resolving a couple of issues at the start and one at the end. Helpful and quick to respond. Thanks.
Julian Ruddick<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/5/2012 - robowen18 rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Unfortunatly I had issues with Haart estate agents and was declined from a property at last minute leaving me in a bit of a mess. Abbie was able to quickly fix all issues and find me a suitable properly within 2 weeks, and overcome all problems and corcerns faced with my previous Letting Agent. 

This personal touch made finding a new place to live quick and hassle free and as a result we are very greatful to Abbie for all her hard work helping us turn a difficult situation around.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/5/2012 - julia rogers rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My tennant and I have foung Kelly Saunders very helpful. She resolves issues and keeps us informed of developments.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/5/2012 - Ian Rogers rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found Kelly to be very good at her job with a professional attitude and the ability to get things done.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[31/5/2012 - John Taylor rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Provided detailed advice about property's marketability; detailed sales plan and implemented stategy; informed and updated me regularly about status of sale; negotiated final sale price to my satisfaction<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/5/2012 - Stephan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I've been renting through Romans for the past three years and have been dealing with Ms Dowling during that time. I have always found the contact with her - may it be via email, phone or in person - very professional, friendly and fast.

I have always felt that I was treated with respect and was taken serious, rather than being &quot;just a tenant&quot; and any question or issue I have always been dealt with quickly, easily and professionally.

I can only recommend Romans as an estate agent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/5/2012 - VeronE rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans provided a service which was very good overall, Paula in particular worked extremely hard to ensure everything went as smoothly as possible. Communication between other members of staff in the branch could have been better, there were a couple of times when I left messages and nothing seemed to be passed on, but mostly the service was excellent.  I would have given an excellent rating overall, if some queries after the sale was completed had been dealt with as quickly as before exchange, this has been the only thing that has let them down for me.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/5/2012 - I Ruby rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Whilst Romans charges are extremely high (and this wasn't really mentioned prior to paying the deposit!), they do a very thorough and quick job and Kelly Stockinger, who we dealt with directly at the Wokingham office, was very friendly and helpful and was a pleasure to deal with.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/5/2012 - Nigel Murgatroyd rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Elaine was very helpful in negotiating a settlement with a neighbour who had damaged the ceilings of our flat when carrying out bathroom renovation to his flat above. This gentleman was difficult to deal with and reluctant to fullfill his resposibilities.
Elaine dealt with it very professionally and succeeded in negotiating a suitable compensation deal. We have had our property under management by Romans for many years and now feel that it is in good hands - previous managers have been less than efficient - Petra Sloblova, in particular<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/5/2012 - Amr rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My property manager have confidently managed to resolve a major issue that would have resulted in ending my tenancy and that proved a very high communication skills resulting in critical tenancy problem solving.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/5/2012 - Jane Knight rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Superb customer service.  When everyone else got it wrong Kelly took the time to review, comprehend, amend and fix.  She follows through and always keeps her promises whether to sort a problem, to check a payment a month in advance or just to call back!  A rare commodity.  If it wasnt for Kelly's support I would have grey hair by now!!  She is always effecient, effective, and polite.  She is the only reason I am with Romans.  Good customer service deserves 5 star rating<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/5/2012 - KT rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[It has been a pleasure dealing with Luke, hes extremely cheerful, helpful, informative and professional at all times. He was at the end of the phone or email whenever we needed him, very efficient, i have no reservations in recommending him/Romans Yateley to any of my friends, family and collegues.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/5/2012 - Ricky rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would like to thank Amy and the whole of the Romans team for the excellent response, follow up and work done to sell my property.

The house was on the market under 2 weeks and thats all down to the excellent service and attention to detail that Romans provide.

I would be happy to recommend them to anyone who is serious in selling their property.

Regards

Rick<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/5/2012 - Mhairi Grigor rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly, is wonderful to deal with. Very helpful and polite. It is nice to find someone who understands that some customers need to juggle work, kids, pets and husbands. Brilliant customer service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/5/2012 - Peter Felic rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Much more professional than the last estate agents I used, I am only in rental accommodation for 18 months and will work hard to buy through Romans<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/5/2012 - Stephen Ball rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would like to leave feedback with regardss the property address above.
The property management side of the businesss has been looked after by Sylvia Reid who was our property manager when we moved into the properety under Halfax PLC.
Once Romans became the agent the number of mistakes made by their back office is unbelievable.
Sylvia has been the only ray of sunshine that Romans have working for them. She is articulate, always returns calls and gives notices / advance warnings of visits and the likes very effectively. The communication from Sylvia is 1st class and she has always acted instantly to issues arisen within the proerty. ie. decoration, windows, breakdowns.
She has always provided property reports on time and has chased up outstanding issues.

Now then the accounts and sales force are a totally different matter.
Since the landlord placed the property for sale I have been  pesetered about potential visits, had 3 confirmed and only 1 turn up. NO notification of cancelallation. They keep ringing asking for visits dfuring working hours when we have expressly provided the times we will be available for visits.
I even had a sales rep phone me to say that the visit he had conducted had resulted in the clients placing a bid on another property because the property we live in needs too much renovation. Why was he calling me when he should of be talking to the landlord? He claimed they had my details down as the landlord aswell.
The accounts department kepp sending letters caliming our payments are late when there has been a bank holiday at the end of the month and they don;t even think to look to see that payments had been made. Very Infuriating.

I will not ever want to deal with Rom,ans again. I think the service they provide is absolutley amateur with rtegards to customer service.
We even tried to locate a new rented property through Romans. We went to visit a site and the Lettings agaent turned up looking like they had been dragged through bush backwards.
And because it was a late viewing was told that she could hang around she had other important things to do!
That property is still for rent. we have been sent 3 eamils with properties to look at and when we call to make a viewing we have been told that they have been let!. Surly if Romans want to keep me as a tenant they would try harder. Afterall we have been in the same proerty for 9 years with an impeccable tencnay record.

Romans Never AGAIN!!!!!!!!!!<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[28/5/2012 - Soum rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Prompt responses. Very helfpul despite things becoming complicated at a point of time. Very timely and quick paperwork<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/5/2012 - Tom Austin rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My girlfriend and I recently rented a property through the camberley branch of Romans. Matt and his team were brilliant at getting us in and sorted as quickly as possible. Matt was there what felt like 24/7 to answer any questions or queries we had and made the move a pleasant experience. I can highly recommend Matt and his team if you are thinking of renting in the area!!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/5/2012 - Mrs G Cotterill rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would like to say how impressed I have been with the efficiency of Lori, being a first time landlady and having teething problems with the letting of my property,i.e. gas and electic issues, she has dealt with the issues promptly and efficiently. Having spoken to other members of staff previously and no action had been taken, she has put my mind to rest.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/5/2012 - Richard Werth rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Elaine has looked after me for some time and has done an excellent job.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/5/2012 - Tatjana Pejovic rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Luke was patient, efficient and sympathetic to my situation. He guided my search for the right property and took a lot of his time to organise viewings with me.He negotiated offers between myself and vendors and was generally, polite and supportive.
It was clear to me that Luke is a good listener and his manner is one removed from usual pressure and hard sale.
Also, Luke spent a lot of his free time at weekends and evenings helping me in my search for the right property.
I would strongly recommend Luke and his approach to other agents and agencies.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/5/2012 - Mrs Louise Carr rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent was helpful easy to speak to and answered all questions we had quickly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/5/2012 - Sarah Alexander rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly is ALWAYS extremely helpful and prompt in response to any enquiry. She schedules work to be done and advises that this will be taking place. 
On our first 4 month site inspection, I pointed out a bathroom door that could not be accessed (a Jack and Jill type) via a bedroom because the carpet had been laid to block the door. It wasn't a major issue, but it would be 'nice' to have the en-suite access...
Kelly got straight on the phone to the carpet fitter. He was there that very afternoon. Took an inch or so off the bottom of the door and fitted carpet. A1 EXCELLLENT service. Above and beyond really.

From the tradespeople I have met, Kelly seems to inspire great loyalty and they will go out of their way for her. It really helps to show Romans as an agent in a good light. Well Done Kelly!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/5/2012 - Louise rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lynn's service has always been consistently professional, helpful and efficient. She is the first person I contact at Romans for advice or action as I know there will always be a quick and positive outcome. She is a credit to Romans!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/5/2012 - Anita rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We were really impressed with the way that both Elliott and Daniel at Romans dealt with the sale of our property. They managed to get lots of viewings straight away and were always available at the end of the phone. They were polite and cheerful and really tried their best to show all the best points to the viewers. Whenever we had any questions they were always ready to answer.
Daniel in particular was excellent when negotiating with potential buyers and managed to get us a really good price, only less than 5000 than the asking price.
When we were sent photo's initially I was not sure about some of them and immediately they sent round somebody to take more photo's and put those straight onto the web.
I would not hesitate to recommend the Yateley branch to any other potential buyer.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/5/2012 - Vicky T rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[They were very efficient putting us on their mailing list and sent us relevant properties and not just their whole list or things that were over our buget like some of their competitors.
In phone conversations after visiting a property they were always very polite and professional<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/5/2012 - Chughtai rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would congratulate Matthew Pulford of Roman lettings Camberley branch in providing a excellent experience in successfully letting my property. Matthew’s communicational and organisational skills were second to none and my experience from start to finish was made very easy with Mathews subtle approach.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/5/2012 - Happy buyer rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would like to take the opportunity to thank Scott and mike for their excellent service from start to finish, the aldershot team were great on viewings and without their help I never would of found my dream home. Scott and mike kept me up to date with everything and always answered every question I had quickly and nothing was too much to ask. They were great to deal with and when it comes to selling my house I know where I'll be going........Romans. 
Thank you very much for everything you have done.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/5/2012 - Gary &amp; Sarah Parnaby rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette has contacted us immediately whenever a situation has arisen and given us all the information we have needed in a concise and informative way.  She has also been happy to gather a couple of quotes from different contractors to ensure we were always paying the market rate for any work done.  For simple matters, she has got on with sorting it out without bothering us with the details.  All in all we have been very happy with how she has managed our property for the last 6 months.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/5/2012 - Nicki Sturzaker rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Bal recently negotiated a new tenancy on my property and dealt with a very complicated situation which needed to be handed sensitively in order to keep all parties informed and engaged in the process. He was thoroughly professional throughout and really went above and beyond in order to ensure the new tenancy started as smoothly and seamlessly as possible. I would have no heistation in recommending Bal and can't thank him and the rest of his team enough for their support.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/5/2012 - Bob Tweney rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would like to take this opportunity to thank everyone at Romans for their help, assistance and guidence through the whole process of selling my property.  Having carried out the customary three valuations of the property I decided to list with Romans not only because of Scott Caudwells enthusiasum (branch manager), but also because Scott being local understood the market better than most.  Once actively marketed, I was kept informed of all viewings and received regular feedback on what prospective buyers thought. Where adjustments needed to be made, discussions were had with Scott and these were implemented immediately.  Once the sale was agreed Romans assigned Alison, to monitor the progress and follow up any outstanding information or forms to be returned between both parties.  I don't normally give any kind of feedback in writing, normally just a phone call.  However on this occasion I feel that recognition should be given to a professional team working together to give the customer the service they deserve.  I would recommend Romans to anyone who is thinking of buying/selling their property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/5/2012 - Kate rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Every aspect of service provided by Elliott and the team at Romans was excellent.  I was helping my elderly relation sell her property and, living 100 miles away, I was very grateful for the consistent help from Elliott who kept both me and my relation informed of progress at all times.  Elliott was thoughtful, kind and considerate to my elderly relation, which was hugely appreciated.  He even drove her to an appointment with her solicitor and arranged for someone to check the boiler when he could smell gas.  He was always available for any queries, returning calls quickly and always helpful, supportive and positive.  I was really grateful for all his help and would recommend Elliott and Romans very highly indeed.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/5/2012 - L Smith rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have been so pleased with the service we have received from Kelly Saunders. When we have had problems big or small, she has helped us to resolve them quickly... and with results we have been happy with. She is professional, and kind, and we feel lucky to have her!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/5/2012 - Sarah rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[All dealings with both estate agents have been excellent, both very informative, proactive and timely in their responses to any queries I had. The only issues I have had has been with trying to get a quote from the solicitors service Romans can provide themselves; they did not call at any of the requested times and repeatedly called the wrong number to the one I requested to be called on, which would be a shame to lose potential solicitor business due to such small errors.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/5/2012 - Vivien Green rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly is always helpful whenever I need to contact her whether it is for a one off query or with her regular house inspections. Although I deal with other specialist staff at Romans in connection with such things as the renewal of my tenancy, I know I can count on Kelly for anything else.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/5/2012 - Sam Danesh-Pour rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was very impressed by Charlotte's efficiency and kindness in dealing with my tenancy. She was able to discuss my options re: guarantor, paying rent in advance etc, as I am currently on maternity leave. Whilst the system itself is somewhat user unfriendly, Charlotte made the process a lot easier for me to handle.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/5/2012 - SP rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was quickly made confident after emigrating that my property in Wokingham was being looked after.  I received all status reports with photo's on time so I could see for myself that the property was being looked after and rent paid on time.  When a repair was needed it was quickly arranged - and for a very reasonable price.   There have been no hidden extra's but just good service.  I often forget I have a property in Wokingham as I have very little to do with it - it is being managed for me so well.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/5/2012 - Gary rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had my house up for sale for 18 months with various online estate agents and other local estage agents, and viewings were few and far between, and the house never looked like selling and didn't sell. I took it off the market to lick my wounds, and then six months later put it back up for sale with just my local Romans branch. Viewings were plentiful and within a month my house had sold! If only I had gone with them in the first place!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/5/2012 - Basil and Janet Salman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As landlords, we have been dealing with Mrs Sharon Tubb at Romans for over 10 years. During this time, Sharon has taken excellent care of our house (as though it were her own) and as we live abroad, we have put our full trust in her to look after our property. From finding good tenants, dealing with the continuous maintenance, regular inspections and ensuring the rent  is paid on time, to taking the stress away from letting a property, Sharon has done all of this with a good sense of humour along with excellent communication skills and continuous professionalism. We would have no hesitation in recommending Romans to any landlord/tenant for their excellent service.
A BIG thank you to Sharon.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/5/2012 - Robert Stephenson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent and speedy approach to finding us a tenant and managing the entire process.
Very responsive &amp; attentive customer service from Balreet Grewal at the Fleet Office<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/5/2012 - JStedeford rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Found the property we liked through romans, unfortunatly, it was taken off the market, not romans fault per-sae but thats not the issue here.

I put forward an offer, which wasnt accepted - instead we were told if the vendor could find a property for a price that allows for our offer, it may get accpeted-odd-but we hung on.

over a MONTH later i was still having to make constant calls for updates (i shouldnt have to ring you guys) which got very boring in the end, especially as all staff in the office were unable to speak to me about this property apart from 1 person who was never in the office it got a bit ridiculous, this property wasnt a 7 bed mansion, so shouldnt need to be afforded such exclusivity-what are the other members of staff there for? i literally got cut off a few times for even mentioning the address.

This isnt the way to do business, i have family and friends in the industrry who i have witnessed doing there jobs properly, phone calls for updates and communiction is essential in this line of work.

romans have got too big, and as a result have become an agent mafia in the south east, its a shame, as there success is unwarranted, multiple agents do what they do to a far superior standard in the area.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[17/5/2012 - MGeorgy rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans Staff (Tracie) has been excellent. Always, comes back very promptly to any query and handle any fixes very quickly. They have been excellent link between us &amp; the Landlord.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/5/2012 - Heather Smith rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The reason I chose Romans was that the initial visit by Paul Westmoreland was so unlike the other agents I had to value the property.  His demeanour was not that of a stereotypical estate agent - he was honest, professional and did not make any innuendo about other agents to reflect positively on Romans.  In all, I felt very comfortable at that first stage of selling my home with Romans.  I felt from Paul that the Bracknell office would handle the sale with me honestly, warts and all.

From the time the property was placed on the market, Paul arranged for the whole sales team to visit at the same time to ensure that all received the correct information about the house and that there were no instances of chineses whispers; which you are bound to get when only one agent looks at the house and then passes the information on to their colleagues.  All the agents were polite and again professional asking pertinent questions but above all willing to listen to me as the owner.

Each and every time there was a viewing, I was contacted first to see if it was convenient.  Every viewing was accompanied by an agent.  What pleased me was that Romans knew and remembered all the details (unlike viewings that I endured through when trying to find a new home with other agents. Please read my other excellent review about Romans on buying a home).  

My house was sold in 3 WEEKS  with only 3 VIEWINGS!!!! 

Thank you very much to Paul for his initial visit and knowing the market so well.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/5/2012 - Sriram M rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We were at an open house in a well sought after location and offered on that property and our offer was accepted. We were very anxious and Neil kept us very well informed on what was happening as it took a couple of days for the decision. Since then I have been in constant touch with Neil asking questions and he has been extremely helpful. I have been given options of using Romans conveyancing, surveyors &amp; mortgage advisors with an explanation as to why using them might be beneficial but have not been pushed into using them. So far my experience has been very positive and I am also thinking of using Romans as letting agents for my current property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/5/2012 - JW France rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Caty and her colleagues (Previously Jon Hallett ) have
coordinated the letting ,management and maintenance of our
two flats for a long time -more than ten years.. while we've been abroad
Contact is usually by email and very rapid , sometimes by phone 
accounts are clear and tenancies have been renewed very quickly<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/5/2012 - J Dougan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Alun was very helpful and proactive from us approaching him to sell the property to the deal being finalised. He was always available on the phone to discuss how the property was doing on the various websites it was listed on as well as the general level of interest in the property.

We actually moved from another local estate agent because they had not offered the level of 'push' for the property that we had expected, but this was not an issue when we dealt with Romans and they found us a buyer despite the stagnant market.

Many thanks to Alun and the Romans team.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/5/2012 - Tina Dullaghan rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was kept informed of everything that was happing with the house.
As I wasn't present for viewings I was given detailed follow up within 24hrs of the viewing.
Staff always friendly and timely.
Scott was very candid with me about the current market place and allowed me to challenge him on certain aspects of my sale. This helped me keep a realistic look on the sell.
Was very happy with the service i recieved from the whole team. Thanks<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/5/2012 - E Smith rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Handled my purchase in a efficient and professional manner, kept me informed  of developments as the purchase progressed, leiased with the seller for me re:- fixtures &amp; fittings to be included with my purchase. (My purchase is still ongoing at this time)<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/5/2012 - Robert Baker rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[He responded quickly to any problems and gives us sufficient details of what needs doing.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/5/2012 - Sue from Wokingham rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I'd like to take this opportunity to thank Romans for their help during our house purchase. It was not a straight forward purchase and they went above and beyond to ensure we secured the property and the sale went through successfully. We appreciated their dedication and professionalism and are looking forward to moving into our dream house in a couple of days.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/5/2012 - Steve G rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Found Romans to be very professional &amp; extremely helpful in letting my property<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/5/2012 - Seller Wokingham rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found that Matthew, and Romans in Wokingham, were both courteous and professional at every stage of the process of selling my property.

They clearly know their job, and the area, very well, and I have been very impressed with their approach.

The sale went through, and negotiations were handled on my behalf by Romans with good nature and a calm head, despite a difficult market and some sale related &quot;hurdles&quot; to jump.

I would highly recommend Romans if you are selling your house in this area.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/5/2012 - Alan Puxley rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My whole experience of working with Kelly and her team at Romans has been one of real pleasure, from the start Kelly has worked with me as a consummate professional, has listen to and acted upon my requests for assistance and most importantly of all if she has promised to do something she has done it.
The agreements have been easy to read and understand, and I have felt all steps both at the beginning and now at the end have been fully explained to me,and I have really appreciated that fact that even though I have been renting a little studio flat I have been treated as a valued client.
The only reason I am giving up my flat is the fact that I have been offered early retirement, otherwise I would happily have stayed. Thank you Kelly for all you help and support<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/5/2012 - Joanna Nash rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Catherine helped me to find a new address at short notice when my personal circumstances changed. She was friendly and reassuring. She answered any quires I had very quickly and she made the whole process very pleasent. I would rate her as excellent.
Paula Cope is my property manager. She has handled any issue I've had since moving in with speed and nothing seems to be too much trouble to sort out. She is friendly and professional.I have had dealings with Paula in my previous property as well and again I would rate her as excellent.
The contractor that has supposed to be contacting me for the last 7 days still has not done so which is frustrating. Also the admin fee was very high compared to other estate agents, though I appreciate Romans do offer a very efficiate service.
The last two points reduce my rating to Good rather than excellent, which would have been my grade if it had just been down to Catherine and Paula.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/5/2012 - mr s sparrow rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Great service great contact no issues very happy<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/5/2012 - Margaret Barry rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have managed my property for the last 6 years and I have found them to be an excellent Agent.   I previously used Romans to purchase my property originally in 1997 and this went through seamlessly.   I then put my property up for let in 2006 and asked Romans to manage this as I was moving overseas with my partner.   I have found Romans to be very professional, keeping me informed by email, always returning my calls, receiving regular photographs, details of inspections, etc. as well as monthly statements/rent etc.   More recently I have been having contact with Mathew Pulford who is excellent to deal with.   I am hoping to change tenants in the coming months and Mathew's help and advice are invaluable, especially as I am not able to visit the property regularly myself.   I have also had contact with Barry Dilloway with regard to the inspection and maintenance of the property and would recommend him highly too.   All in all, I would have no hesitation in recommending Romans, both for buying and selling property and also lettings management.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/5/2012 - Emma Bowles rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Have used Romans in Tilehurst for 3 years, I have always found them quick to respond to any requests, they always find good quality tenants. Nothing is to much trouble for them. They communicate between myself and tenants quickly and efficiently . I would not consider using any other agent.  Michal always delivers the highest standard of service, he is very kind and polite.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/5/2012 - S Robinson rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kieran's quick response to viewing the property on purchase and providing appropriate feedback to enable me to focus on what did or did not need updating in the property; arranged viewings very promptly so that a tenant was secured while the work was being carried out thus allowing for occupancy without delay.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/5/2012 - Cat Davies rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Although quite stressful getting information to and from Romans because we lived in Basingstoke, were were able to get moved in relatively quickly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/5/2012 - misiu rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The process was smooth with no hick-ups. Always professional and consultative in their approach. Really enjoyed dealing with them. The only negative if it is one, is that I never received a response to my question, but this has got sorted now that we moved in. We are still waiting for a signed copy of our tenancy agreement to be sent back to us.
Overall, we would definitely recommend Romans to others!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/5/2012 - Tina &amp; Stewart Davidson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We approached Romans with a view of renting a house they had advertised in Farnborough. Graham Jennings dealt with us from start to finish and helped us massively find the house required for us as a family so we have turned from prospective customer to a new tenant.
This isn't just a move, we are uprooting and moving 60 miles away so we needed every bit of help possible, Graham has been a fantastic support - he helped ensure we had the paperwork to the house a lot earlier to enable us to fight school admissions for a placement for our son, by helping us we managed to get the place we wanted at the school we wanted and had Graham not helped this would not have happened. Graham has kept us up to date with the move every step of the way, nothing was too much trouble when we wanted to view for the second time - Graham thank you for making what can be a very stressful time as easy as you possibly could, we cannot wait for a weeks time when we move in! :o)<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/5/2012 - wuhusapan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Ryan was very knowledgeable about the current housing market and provided very useful information. He always conducted himself in a courteus  and professional manner. i would gladly recommend him to my friends and family should the need arise.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/5/2012 - F.H. rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been very impressed by the service recieved by Annette Dowling in the Wokingham lettings office. She has a friendly but professional manner and has always been prompt when answering any questions or queries I have. Living out of the country, I am confident my house is in safe hands. I would not hesitate to recommend Romans to others.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/5/2012 - S - Forest Park Landlord rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sylvia has been a key contact in managing my property for many years and has always been responsive, accurate and diligent in her work. As a non-local landlord, ease of contact and dilgence in follow-through and write-up are of the highest importance to me. Sylvia provides that along with excellent customer service and pro-active suggestions in managing the property. One of the key things I like is that many years ago we sat down and established my expectations from the property management company and my overall philosophy in the property (preference to keep it occupied than scramble for the last pound being an example) and she has assisted me, along with the Romans team, in keeping my property let along the guidelines I provided. The best testatment I can provide is that I have not considered moving the property to another agency - even through all the changes in the team and ownership of the Property Management Group.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/5/2012 - Mr Jamthe rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette worked as Senior Property Manager for us and provided exceptional service throughout the year. Annette was always contactable and dependable... Managed to look at issues from both tenant and our (landlord's) perspective and was very meticulous in her follow-up.

Amongst our 3 fully managed properties this clearly stands out in terms of the service we get.

I would like to wish Annette all the very best.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/5/2012 - Jennifer Clay rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This is my second year of using Romans, to help find tennants for my property.  The first year was a hige success and I awas very happy with the servic e.  This year has been slightly different.  Garham, I felt never kept me in the loop for what was going on with veiwings booked, veiwing feedbacks etc.  He also said that he would let me know.  I always waiting until the following day after lunch before I chased and he always had an excuse as to why he hadnt called me.  I had to chase the Farnborough branch for everything that I needed.  The inventory I asked to be arranged., and again I  Had to chase this up.
On a more positive note, Carolyn Reed, from I believe your HO who dealt with all the admin side of things, was fantastic, and always kept me in the loop and was fast and efficient in answering the queries that I had.  So a very mixed veiw this time round, the Farnboroug branch does not get my vote of confidence this time, but Carolyn Reed does.  If the service levels at Farnborough have not improved when I need the services next I will not be using Romans, so there is a minimum of a year to improve things.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[11/5/2012 - LHW rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We purchased a house through Romans and found them very good overall. Our sales negotiator was particularly helpful. He was prompt and punctual and always returned calls quickly if a message was left. Since we were wanting to relocate to Farnborough and we didn't live in the vicinity, we usually couldn't do viewings until the evening or on weekends and they were able to fit us in at any time to suit us. We liked that they were available out of hours. We met a couple of different sales negotiators when viewing different properties and they were polite, courteous, professional, warm and friendly. We found the sales negotiators an asset to the Romans team.
We did find the after sales process a bit inconsistent at times so we would see this as an area for improvement and the only thing which let them down. It isn't a complaint as we did get a good service overall but rather a suggestion for fine tuning! Considering we were first time buyers trying to beat the stamp duty exemption in March '12 we were keen for all parties in the chain to keep the ball moving. We felt that the after sales could have provided better informed communication and be more proactive and visible. For instance, our after sales was often not available nor answered the phone and wouldn't return calls until much later which sometimes posed a problem if we needed a response urgently. Or if contact was via email communication, we received only a reply to one part of our query leaving the remaining unanswered. As first time buyers we really didn't have a clue what things meant or what was going on and sometimes we called or emailed the after sales with a query only to find on occasion that we didn't really get a straight answer or got a confusing one. We know that our seller had enlisted Romans for the sale of their house but during the after sales process and with us being first time buyers needing a bit of extra explanation we did feel that perhaps a better supportive balance could be provided.
Many agencies offer other services such as an IFA and solicitor and whilst Romans did offer this to us they didn't press it further when we declined. This was purely for reasons that we had a friend who is an IFA and another a solicitor who provided their work for free / at mates rates. We did find other agents that we viewed properties through a bit pushier with these services.
We viewed many properties through other agents and found only about 2 agencies in Farnborough were really good and professional by keeping us informed of any new properties on the market etc and remaining on our radar throughout. Romans was one of these and we'd definitely recommend them and consider using them for selling our house in the future. There was one agency we registered with who repeatedly forgot who were were each time we called and didn't seem to care to book us in for viewings or remain in contact - we wondered how they ever sold a property?! Romans were one of the high performing agencies we dealt with and on the ball!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/5/2012 - RMH rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The management part of the service was a lot better than the setting up/ending of the contract and relevant bits. We had a very bad experience with our landlady who told us things over the phone that didn't keep after, and we ended up loosing quite a bit of money over this, not to mention the stress involved. I understand this is no fault of the letting agent, however a bit more support in dealing with such a dishonest landlord, would have been appreciated but was not received indeed.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/5/2012 - D C Pardy rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have always found Romans to be pr0-active and dynamic - if a job needs sorting, they sort it.  I have mostly worked recently with Elizabeth Morgan; she is customer focused and develops strong rapports - she engenders confidence due to her diligence, ability and attention to detail.  Her communication skills are strong and she actively works to find solutions to customer needs.  Her pragmatic approach shines through.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/5/2012 - Marluc :) rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Josh and Amy were really great and made our buying experience that much easier by always having a smile on their faces and offering a really friendly and reliable service, fitting viewings in at times convenient for us and just being very hekpful. thanks so much!!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/5/2012 - Laura Walton rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly was very efficient, knowledgeable and helpful at all times. She succeeded in finding a tenant for our property, and made the whole process as simple and easy as possible for us. Need I say more!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/5/2012 - Garry rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We recently had a dispute when the tenants moved out (i.e costs for cleaning etc).  

Mrs Ross was very helpful, professional in her approach and constructive with her advice/support which made the whole experience rather less stressful.  All in all, very much appreciated and thankfully the outcome was positive and fair.

Very many thanks for the great service and support..  Regards - Garry Young<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/5/2012 - MZ Solaiman rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Prompty rescheduled the quarterly inspection to meet my requirements and acted on the the shortcomings I highlighted<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/5/2012 - Rw rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very professional service from Romans and overall happy with their service, would have scored excellent but waiting for response on an invoicing error.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/5/2012 - Iand and Avis rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Everyone we have spoken to at Romans has been professional and helpful.  Kelly and her team have been excellent in helping us to find a tenant for our flat.  They have done everything they said they would and have made the whole process stress free and instilled confidence in us that we have chosen the right agent.  We would have no hesitation in recommending Romans, Bracknell.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/5/2012 - M Baig rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly Saunders is the Romans staff member managing our property. We feel well looked after as we have found Kelly to be professional &amp; responsible in her conduct. We have recently moved into this property have the first few months have required a few issues to be resolved. Kelly has helped us throughout this time to resolve the said issues either through managing the communications with the landlords or thorugh otherwise arranging technical support to get those issues sorted. We thank her for all the effort she has made in this regards and hope the level of service will be maintained in the future as well.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/5/2012 - Hannah rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Both Daniel &amp; Elliot at the Yateley office were consistently helpful, available, patient and co-operative throughout the purchase of a repossession property which had an unfinished extension and required extensive research. They assisted me with my enquiries wherever possible and were very accommodating with repeated visits to the property before, and up to the time of exchange. I trusted them as a buyer and will certainly be returning to use Romans when I eventually come to sell the property<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/5/2012 - emily rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Both Kieran and Rob were very helpful in answering any queries I had and responding to emails quickly.

Property was not cleaned before we moved in execept the oven. Was definatly not  professionally cleaned as promised.

Had to chase up queries I emailed to the administrator as did not recieve a responce, emailed Kieran in the end to get things sorted.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/5/2012 - Moira Dean rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Steven has been managing my property since 2008. He is very professional in his approach and gives me sound advice when asked for regarding the property. I am very pleased with his service. I value his common sense approach and the effective manner in which he deals with problems when they arise. 

Lisa sends me regular reports about the property every 6 months with enough details for me to deal with any arising issues. I am very happy with her service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/5/2012 - Withheld rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[When encountering difficulties with an awkward tenant regarding the check out procedure, Lori went above and beyond expectations. She fielded irrational phone calls and bizarre requests, helped guide us through the check out procedure and gave a much needed shoulder to lean on when things got stressful for us. We can't thank her enough for all her hard work and advice. This would have been a much more painful experience for us without her professional and friendly manner to fall back on.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/5/2012 - John Faux rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very good service - quite happy overall, the deposit seemed expensive at 1.5 x monthy  - everything else ok.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/5/2012 - Sian Jones rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Both Ben and Anthony were excellent at helping me find the right flat. Viewings were swiftly arranged and they ensured all documents were completed correctly so the process of securing the flat was very straightforward.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/5/2012 - Amy rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I contacted Romans looking for a quick sale. They were prompt in arranging a valuation and by the end of the day had viewings lined up. The property sold within the first viewing and when negioating an offer, Charlie in particular was extremely helpful and excellent at communicating.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/5/2012 - R Modgil rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent manner and handled everything efficiently 
Personable, esp chris ward<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/5/2012 - Pablo M. rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Marianna helped us kidly with everything related to our letting
It was a good experience<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/5/2012 - K K Virdi rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette has been helping me manage my property for over 5 years and she has been very helpful, especially when it comes to check outs, inventories, schedule of damages etc.   It is very useful to have someone that knows me, knows my property and is very good at responding with queries and dealing with issues on a consistent basis.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/5/2012 - Claire rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As a first time buyer, James was both very helpful and patient, especially considering how many viewings he organised for me.  I also had numerous viewings with Neil, and he too was always friendly and approachable.  Overall dealing with Romans for house viewings was a good experience.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/5/2012 - W O'L rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have looked after my property for many years now and have always been prompt and attentive when finding new tenants and managing issues. Kelly has been my day-to-day property manager and is an effective and efficient member of staff. When issues have arisen ... and they always will between tenant, manager and landlord, we have been able to deal with them succesfully and constructively.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/5/2012 - Kate Dudley rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I told Sean that i was looking for a 3 bed house that needed some attention under the 200 - 205k mark,  he showed me a number of properties that fitted the criteria but none of them really appealed to me as they lacked the character that i was looking for.  At the last house he showed me Sean suggested that i view the above mentioned property, I had seen the details of this house on Rightmove and was not interested in viewing it as again it had no appeal to me and what i was looking for.  Sean, having been given an idesa of what i was looking for insisted that i go and see the property as he thought that it was the sort of thing i would like and be interested in.  Reluctanly i agreed to a viewing.  On entering the property i knew immediately that it was pefect for me and my needs for myself and my family.  The room sizes, garden and general scope for improvement was perfect for me and i made an offer when i went back the next day for a second viewing.  Without Seans forsight and understanding of my vision and requirements I would not have entered teh property.  Sean has been a delight to deal wit, he has kept me up to speed on the progress of the purchase and has been ameanable in allowing me and my familuy back into the house to view after the offer was accepted.  he did not rush me and my family around on the 3rd viewing and answered questions as best as he could.  I have asked for more detail on the property and have no doubt that he will give me the answers im looking for when he has them.    Unlike other agents he has not unduely hassled me or sent me more random details of houses still on the market.  He is pleasant to deal with and as stated above i would not have viewed this property if it was not for him understanding my requirements, thinking about them and matching them to his real estate stock.  Without his input I would not be buying the house!  He deserves a pay rise.....<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/5/2012 - S Taylor rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From the very start my wife and I were impressed by Sean Egan.  He showed us the property in a very down to earth manner.  He did not pressure us and let us make up our own mind.  We both commented on how impressed we were by his conduct and clear professionalism.  As the process went on Alison Savva was also extremely helpful.  It took an extra few days on top of the planned completion date for everything to go through.  This was obviously stressful as there was a concern the person at the top of the chain would pull.  Alison was great in providing regular updates and keeping all parties informed.  Overall Romans did a fantastic job - big thanks to Sean Egan and Alison Savva.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/5/2012 - Mike rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very fast response and reso;ution of a billing error by Southern Electric<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/5/2012 - JAMES WALKER rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[AFTER HAVING A EXTREMELY BAD EXPEIENCE USING ROMANS TO SELL OUT PROPERTY SOME YEARS AGO. WE WERE A BIT NERVOUS ABOUT USING THEM AGAIN, BUT I'M GLAD TO SAY THEY WORKED HARD TO PROMOTE ARE PROPERTY, KEEP US INFORMED AND EVEN OFFERED TO PACK BOXES ON OUR MOVE DAY. WOULD USE ROMANS AGAIN IF WE DECIDED TO MOVE IN THE FUTURE. STAFF ALL VERY HELPFUL AND POLITE.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/5/2012 - Nicole, Mytchett rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would recommend Romans (Camberley) for their courtesy and willingness to go the extra mile. Lucy was excellent and truly professional throughout my dealings with her. She also booked appointments to show my house to prospective buyers on her days off which shows real commitment - I also felt she got the best possible price for my house in this difficult market and I'm very pleased with the result. 

I also dealt with Tim Harris and Jenny Pinder who were also extremely professional, helpful and friendly. 

Thanks Romans!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/5/2012 - Ms. Emma Doel of Romans rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[During the last 7 years I have been working overseas and during this period I have found Romans to be a very good organisation which has given me peace of mind in respect of issues associated with the renting of my property. I cannot compliment Ms. Emma Doel enough on her invaluable support and her professionalism and it is re-assuring to know that a competent person is handling the various issues of letting the property while I am some 10,000 kms away.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/5/2012 - P Shearing rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Overall, we had a very good experience using Romans. Information provided was accurate and timely and appointments were made at convenient times for ourselves. No issues with the process and would be happy to recommend Romans Lettings.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/5/2012 - Amanda rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette recently managed the replacement of the boiler in our property. She quickly arranged for the appropriate technicians to provide us with a temporary solution and arranged for the new boiler to be fitted shortly after. She also personally delivered portable heaters to ensure our young boys were kept warm throughout. I would highly recommend Annette<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/5/2012 - Shazia rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Emma Doel has been managing my property for one year and she is one of the best property managers that I have worked with. She is extremely prompt when handling any issues, provides me with accurate descriptions of the issues and obtains reasonable quotes for any work performed. 

She is very professional in her manner, proactive and thorough which is really important. I find that whenever there has been a problem, Emma has always suggested a solution. I value her advice and judgement as over the past year she has handled numerous issues with my previous tenants but has always highlighted anything that was urgent as soon as possible. One of the things that I like with Emma is that she will always discuss all the options which helps me greatly when making decisions.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/5/2012 - Elaine rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Chris did a great job in finding a buyer for us so quickly, enabling us to buy the property we wanted. Thanks to Chris &amp; Barry for negotiating a satisfactory sale and purchase and a special thanks to Natalie Boyd our 'Move Manager' who kept us fully up to date throught the sale process!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/5/2012 - JessD rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I used Romans after an average experience with my previous agents, and I was suprised at the differences.

Simon in particular was very helpful and kept me informed at all times.

As a seller this is key, regardless of if you sell, you need to be kept in the loop.

Unfortunatley due to a change in personal circumstances I was not able to complete my sale, but Simon, ensured everything went smoothly.

When I do go back on the market, the first person I will be calling is Simon.

Would Definatley Recommend<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/5/2012 - PG rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly Saunders has been our property manager now for 3 years, each time we have an issue it is rectified quickly, Kelly is also a great pleasure to deal with and very professional when attending our property every 4 months, if i were to move i will choose Romans and would like Kelly as our property manager again<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/5/2012 - Charlene Booth rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Michael - From the very beginning of viewing our new home on the open day to the very end of moving into our home Mike was extremely helpful and patient with our requests. Initially it took us a while from having seen the home we wanted to getting a buyer for our old house. This took around 2 months which was a very tense time for us not wanting to lose out on our dream home. Mike kept us updated on the status of the viewings on the new house and would ring us every week to find out if we had a buyer on our property to sell. Mike also offered very helpful advice on helping to sell our property and was a welcomed person whom managed to keep us a little sane in the early stages of this whole process. Finally after an offer was made on our old house and the offer was accepted on our dream home. Mike handed us over to Alison. However he still kept in touch to find out how the whole process was coming along. We feel that Mike is an outstanding member of the Romans Estate Agent Family and we are greatful for his help and patience every step of the way.

Alison - We are ever so greatful to Alison for her extreme patience with us throughout the purchase process. She was always available to take our phone calls and answer our queries. We would speak with Alison at least once a week where she would update us on the chain. Alison is extremely professional and still manages to build a rappor with you that makes you feel at ease and helps you to cope during one of the most stressful times in your lives. Alison managed to make it as smooth as possible even when there where a few hiccups on the way Alison was straight on any issues that would arise and would try her best to liase with the relevant people and get the process moving along as quickly as possible she would always update us and advise us on the action that was taking place and for that we are eternally greatful. We cleary had the pleasure of dealing with two very outstanding members of the Romans Estate Agent Family.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/5/2012 - Nicola Beachus rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Jodie was very helpful from start to finish even chasing up queries on our behalf.  She returned calls when she said she would and kept us informed every step of the way.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/5/2012 - Julia Watts rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[After trying a couple of other agents in Bracknell we then tried Romans, and Kelly was immediately successful in letting our property. Kelly is always available and supported by Angela and Sylvia. I would definitely recommend them to anybody considering letting their property in the Bracknell area.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/5/2012 - John Reynolds rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Good all round service from start to finish, would highly recommend.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/5/2012 - Steve Oldfield rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Ben was a great help in aiding us to achieve our aim of renting a property in the area we needed to be in.  Ben was always professional, cheerful and very helpful in all of our dealings with him.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/5/2012 - Michael Hogan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[During the weekend I came home to find my electricity out. After a quick search I found that it was my boiler that was fusing the electricity.

First thing on Morning morning I telephone Elaine Hawkins at Romans (Basingstoke) to discuss the issue. I also emailed her with more details of the problem. Following my conversation I was left assured that the problem would be fixed. This is very common with all my issues with Roman at Basingstoke.

On my way home from work I received a telephone call from the engineer to assure me that the problem had been fixed. On arrival at home everything was working well.

I am very impressed by the quick response made by Romans in fixing the problem and i thank them including Elaine very much.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/5/2012 - Nicki Donovan rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Mark Smith did an excellent job, always responding to emails promptly and keeping us informed of all issues relating to our house.  We moved to the United States and they rented out family home as Jon Hallett estate agents who were taken over by Romans during our 2011.
Jason Burton was responsible for finding a new tenant for our property and initially was not very communicative, being difficult to get on the phone and tardy replying to emails.  After I complained that the service we were receiving from Roman's was not anywhere near as good as we had received from Jon Hallets he was much better at keeping us informed.   However they failed to find a tenant and we have subsequently sold the house through Davis Tate as we felt Roman's undervalued it (and we have been proved right agreeing a price some 25,000GBP above their valuation)<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/5/2012 - Mrs Jackson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Barry, Chris, Catherine and Rob provided us with excellent customer service. They were all very professional, polite and patient. They did everything they could to sell our house and we couldn't recommend them highly enough. Once our offer had been accepted on the sale of our property we were then dealt with by Natalie our move manager at Head Office. She was absolutely fantastic and contracts were exchanged in just under 5 weeks. We couldn't have had a better team of people working on our behalf. 5 star service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/5/2012 - Rodney and Beryl Davis rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have had wonderful service from both Alex Fletcher and Judy King. Nothing is too much trouble and they have made our let at Waller Court completly painless.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/4/2012 - JamesH87 rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was very pleased with the viewing the agent offered. He was very helpful with the questions I had to ask and was also very knowledgeable about the property itself. With my next viewing with Romans, I will be requesting Neil to assist me.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/4/2012 - S Griffith rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Judy King is the Property Manager and my first point of call.  She has always been extremely helpful when dealing with my requests and has always offered very prompt assistance.  Since moving in, there have been a few issues with the property but Judy has rectified them in the best possible way.  I'm very happy with the overall service and appreciate all of her assistance over the last year.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/4/2012 - Doug D rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Stephen has provided extremely helpful input and has provided liasion and a buffer between the unreasonable expectations of a difficult tenant and the unreasonable aspirations of the landlord. I'm very grateful for his advice on how to proceed and which measures to take or delay.

The reports received from Lisa are always helpful and help maintain a feel for the way the tenant is treating the property..<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/4/2012 - Keith Avenell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have a couple of houses that I rent out, and between Rob and Kieran they have been very professional in there approach to getting suitable tenants. On phone calls and meetings I am always greeted with politeness and kind words. I would not wish to leave a conscious and well run office at Romans ( Woodley branch).
I would like to give a special mention to Lynn Masterman (and her co workers) for all the advice and hard work with the tenancy, check in/out and infantry. It’s always nice to know that there is good aftercare service as well.
.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/4/2012 - Mr Williams rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have been very pleased with the service that Romans - in the person of Annette - has provided (during the more than 2 years that we have been letting our property through them).

We have found Annette always to be efficient; she alerts us to problems quickly - as soon as they have been drawn to her attention. She responds quickly to our messages and keeps us updated on how any situation is developing. Annette arranges visits or repairs in as short a timeframe as possible and always within the period that she has specified. 

Annette's correnspondence is professional and friendly. It is also clear and concise. We'd strongly recommend Romans and Annette to other landlords.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/4/2012 - Jason rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[When we first decided to make the move to a bigger house we went with our local agency and never gave Romans a second thought mainly because their was no local branch in Warfield...this turned out to be a mistake. I must say that from the time we made contact with Jonathan at Romans we felt that he understood the tough market place  we found ourself  in and made quick adjustments to how we approached our sale. As well as selling  through Romans we also wanted to  purchase a property though them as well. Gordon looked after making appointments for us to few the properties which we had interest in and after a few viewings with him we felt totally at ease that this was the guy showing our sale property to potential buyers. Once we had secured a buyer for our sale and of course a house to buy, Lisa Roe took total control making a stressful time seem effortless. We are now in our new property thanks to the knowledgeable efficient service provided by the Romans team. We would happily recommend them to family and  friends.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/4/2012 - Malik Akhatr rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lori Ross helped us by advised to file a dispute case with My Deposit  which result in us getting back some good amount of our deposit money back.Many thanks to her,really appreciated.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/4/2012 - Kathryn &amp; Philip rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[It’s clear that the key to selling your house successfully is to set the “correct” price when first putting it on the market. In that respect, Louis d'Espagnac’s local market knowledge is unsurpassed and we were correct to accept his advice. Within a week of us putting the house on the market we had had over ten viewings, and two offers at the asking price from buyers who were registered with Romans. However, Romans’ service is much wider than just selling a house. Move manager Nick Billson’s role coordinating and liaising with the buyers, sellers and their respective agents and solicitors in our chain must not be underestimated.  A very professional service with good communications during the two month period leading eventually to exchange of contracts. If you are thinking about selling a house in Sandhurst, why would you go elsewhere?<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/4/2012 - Ali Knight rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have used Romans in Tilehurst twice over the last 2 years for selling my property.  I have been extremely impressed with the Sales Team, Amy, Alex and Josh in promoting my property.  Their professionalism is outstanding, their communication overall has been fantastic and full feedback on viewings has been brilliant.    I have been extremely touched by their committment, enthusiasm and would certainly recommend without any hesitation to anyone wishing to sell their property to use Romans in Tilehurst. You would not find a better Estate Agent who is trustworthy and honest with regards to your property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/4/2012 - Project359 rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My wife and I were looking for a property as quick as possible and Romans were able to find us a suitable location and worked quickly to get us in when we needed.

Jon was our main contact via email and answered all my questions and Dan handled our paperwork in the office and made everything a breeze.

One of the better agents that were upfront with all costs involved and we knew exactly what to expect to get the lease we needed.

We're very happy in our new home and would love to stay as long as we could but if we needed to locate somewhere new, Romans would be our first choice.

Thanks guys.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/4/2012 - HappyWithService rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My partner and I were so pleased with Marianna's service. She found us our perfect apartment in less than a week - furnished, affordable, centrally located, great condition. She made the whole process very easy and took care of everything. We found the KeySafe vetting process quite frustrating, but can't fault Marianna on her personal service. She's a great letting agent and I'd definitely use her again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/4/2012 - Martin walne rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We had a major property accident  occur when we were 11000 miles away and could do nothing our selves because of the distance and 12 hour time difference. Elaine took over the whole project: from informing us, our insurers, dealing with them, the local water company,calling outside expertise to cost the the repairs, deal with the local authority and neighbours who were effected. Finally she called in surveyors for an independent assessment at no charge to us. WE cannot ask for better service or greater support. This personal commitment in our view was way above our expectations of a 'normal' letting agent swervice.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/4/2012 - Sam Manlow rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[James, Matthew &amp; Keiran have all given excellent service and although they are very busy, always return calls and deal with all issues professionally and efficiently. I would highyly recommend them.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/4/2012 - C Walker rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very professional and attentive service from all concerned at Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/4/2012 - Dr. A. A and Dr. D. A rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Well mannered. Professional. Polite.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/4/2012 - E East rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The whole experience of renting my property with Rob and Kieran at Romans has been excellent.  They have both been very helpful in answering any questions I had, suggesting a great handyman, and advising me on a regular basis when viewings were taking place and how they went, giving detailed feedback. Most importantly, they have found tenants to move into our property quickly and everything has gone smoothly. I would highly recommend Romans and the lettings team at Woodley.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/4/2012 - Paul Watts rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The initial response form Romans was very efficient and well coordinated.  Thanks to the agents and office staff.
The let was managed by the landlord and on reflection I would have preferred if it was managed by Romans.

During the tenancy Romans were helpful with all my questions and gave excellent support and advice during the closing stages of the tenancy.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/4/2012 - ATovey rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The most pro-active of all the Agents I signed up with and lots of marketing information sent through.  Lots of communication before the offer was accepted but the guys in the office were of more help than the centralised nominated person for the sale so I prefered to deal directly with them.  Very helpful re poor roof survey and again proactive to secure the deal.  Always pleasant and helpful<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/4/2012 - Mrs Mc Laren rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Hi, we had been thinking of moving for several months before we actually took the plunge and put our house on the market.  I was worried we would sell our house and not find anywhere to move to, so we held back actually putting our house on the market.  In this &quot;waiting&quot; period Scott and his team at Romans inundated us with houses that might suit us - and we viewed a couple but of course we were not in a position to make any offers until we at least had our house on the market. When we decided to do it Scott came round and assured us even if we sold we would not be under any pressure to move until he had found us something.  That did not take him and his team very long at all! Within a few weeks we were under offer on not just on one but two properties we owned, a flat and a house and also ou
our offer had been accepted on house that Scott had found for us.  I was really worried about the whole selling 2 properties and buying one bigger property but Scott and his team at Aldershot made this experience pain free and they were constantly in touch with us assuring us of their best attention at all times. I had a friend who had their house on with Bridges for months and I said to them about a month ago - &quot;Put it on with Roman's I guarantee if you really want to sell your house, they will sell it for you&quot; I have now heard 3 weeks later they have accepted an offer. Well done Scott and team at Aldershot!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/4/2012 - davina hill rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Having jenny burgoyne as our property manager is a plesure, i find that she is very effient and on the ball with dealing with any issues with the property.
I am very pleased with the service that has been given ie driveway, carpets and flooring that needed replacing quotes and work commenced very quickly and just general enquirys.
We are very honoured to have such a lovely lady to look after us and is a great member of staff to romans as a company.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/4/2012 - tm rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The letting agent Alex Fletcher was very imformative and helpful with regards to placing my property on the rental market, especially as I was letting out my property for the first time.  
A professional and friendly service is provided by all agents and queries are dealt with very promptly. Alex was also helpful in providing contact details for various tradespeople to get the property ready to let and tenants were found really quickly.
I would highly recommend Romans as a letting agent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/4/2012 - Katharine rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very helpful and responsive to requests. Easy to contact and swift to respond.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/4/2012 - Gray rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Matthew was extremely helpful from the first time I walked into the office. He knew exactly what property I was after and took me to view one which he said was perfect for me. I didnt have to look at any more before deciding it was the one for me. After that, he was very thorough in explaining the contract etc. He made the process of application very easy and quick.
I will definately recommend Romans and especially Matthew.
Thank you!!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/4/2012 - AM rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I live a good distance away from my let property.  I rely heavily on the advice and guidance from Matthew at re-let time.  He makes it easy for me and helps me with tips for local trades that would be difficult to find at a distance.

It's not a cheap service, but I'll use it again because I think it was value for money.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/4/2012 - EWW rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Service was polite, prompt, professional.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/4/2012 - Sheila Howes rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[He was extremely helpful and polite and even went to the trouble of sending  us photographs of the new fence, by 
e-mail,  when it had been erected.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/4/2012 - Leanne rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette Dowling has been very professional and helpful with any issues we have had during renting, she has arranged for any problems to be solved almost immediately  and has explained anything we needed thoroughly!

Any questions i have had always get answered straight away, she always responds no matter how big or small.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/4/2012 - Mrs Supriya Ravishankar rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[James has been a pleasant agent to talk to. Very helpful &amp; prompt in replying be it via email or calls. 

Overall &quot;Exceptional customer service&quot;!!! The only reason I have not rated him 'Excellent' is because there is always room for improvement for everyone.

We would like to wish him all the best for all his future endeavors.

Cheers!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/4/2012 - Chris rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Since moving into the property in December 2011 we have seen few a few minor and one major problem since arriving which were quickly resolved. We find that having somebody that we could contact directly (lynn) has not only made life easier but that we can return home from work with to find any problems that occur are corrected in all cases so far the same day and. Past experiences of contacting estate agents have been dire but Romans seem to have hit the nail on the head by giving tenants a property manager.

The overall customer service and professionalism are top notch.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/4/2012 - Kate Norton rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I live and work in Saudi and rent out my property in Hook through Romans.  I have complete faith in Elaine to always follow up on my queries and questions, no matter how trivial they seem.  She is efficient and ever helpful and I would always recommend others using Romans services knowing that she was on their staff.  Our only contact has been through email but it is my lifeline and I very much appreciate her commitment and focus to the job.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/4/2012 - Mr and Mrs Foskett rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Jennifer has provided a very thorough service and been a pleasure to work with.  The property Inventory and Schedules have been first class.  On the odd occasion when we have had a problem, Jennifer has responded very quickly and professionally.  She is a credit to your company and we look forward to working with you in the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/4/2012 - Guy rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have managed the letting of my two properties for the last three or more years. They've been prompt in dealing with tenants' issues and have taken the initiative in urgent situations (as I am resident overseas). New tenants have been found quickly and have been of good quality. I would recommend considering them for managing lettings.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/4/2012 - Leila Spiller rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Luke was such a fantastic help when we were searching for our property. I looked at quite a few with different people, but Luke and Matt stood out from everyone.
 Luke helped us see the potential in properties as well as being very honest as to whether he thought it was something we would be interested in.
Matt was so patient with me, and very helpful at arranging so many viewings. I have recommended my friends in the Sandhurst area to ask specifically for him.

Thank you both so much for making such a stressful time that little bit easier!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/4/2012 - Steven Gilmore rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[General communications have been good, however upon taking up residency of the property we were not informed of the  ceiling fan and the requirement to have it turned on low at all times in order to prevent condensation from building up on the windows and the walls and as a result this has happened causing mould in certain areas of the flat. Also, we had reported a broken cooker door sea when we first took up residencel. We were asked to provide the make and model of the cooker. I provided all the information that I could get from the cooker (No documentation provided) and could find the cooker on the internet using this information (so this should have been suffiient). I provided this information and was aksed if I could get the model number, however I could not find this on the cooker. Stephen has been to the flat so could have also checked this then. No action has been taken so far. On a different matter, not so much related to Stephen, we experienced a loss of power not so long ago due to faulty internal wiring of no fault of our own. We were without power to the flat which runs entirely on electric for the whole weekend as we we told by the agents at Farnborough Romans that they could not get a electrician to attend at the weekend unless we were willing to pay. As paying tenants which includes paying for the property at weekends, we felt this was unacceptable.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/4/2012 - Sarah rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[After having a 3 month lease with Prospect and moving across to Romans I can safely say the experience is worlds apart. When viewing properties with Romans you feel like they are the true go between for the tenant and landlord, with both parties being considered. They responded promptly to all corespondance, infomred you of the current state of play, good or bad and you felt like they were putting your request across to the Landlord as you would wish.  Equally the check in was very thorough and fair. She took the time to explain what would be expected of us when we checked out and made sure she took photo's to protect both us and the landlord. I think she probably also saved us several hundred pounds on the check out of the last property with her good advise. Prospects on the other hand do not come back to you, are clearly working for the Landlord alone and you get the feeling that you will not get your deposit back despite doing everything they ask.  I am still waiting on mine after spending over 400 on their recommended cleaning company!  Romans are thorough and fair...they take the headache out of renting. Thank you Anthony and Ben.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/4/2012 - Alan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The response from the agent to my enquiry was immediate and undoubtedly matched requirements. Accompanied helpful visits to a number of suitable properties at a time convenient to me resulted in finding accommodation that was almost perfect. A pleasant helpful attitude made the experience stress free, successful and enjoyable.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/4/2012 - Don James rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We needed a larger property to our serviced property portfolio and so contact Romans.
Kelly actively searched for properties that met our requirements proposed a suitable  property which we have now taken on and are very happy with.  As always the whole take on process went very smoothly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/4/2012 - Sue Johnson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[On Saturday afternoon we signed paperwork  with Chris Ward confirming that we wished Romans to act as our letting agents  . By Tuesday morning we had received our first ever viewing and a subsequent offer. Kelly Luck negotiated very well for us offering help and advice where required. As a consequence by the end of the day ,an offer of the full asking price had been made and just two weeks later our tenant had moved in. A speedy, well executed, friendly and professional service! Well Done Kelly, Chris and Romans!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/4/2012 - Keith rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[At the start of our renovation, we contacted several agents for advice on rentals. Chris was the only one who kept in touch to see how things were going. We were pleased to be able to give him our business and found the service to be very professional and efficient.
Tenants were found quickly and we look forward to a good working relationship with the company.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/4/2012 - Hardip Dhoot rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very good dealing's with Jon Bates and George Steedman. Kept us up to date with all processes.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/4/2012 - Liz Campbell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I live in Australia so am some distance from my property. The team at Romans have always been exceedingly professional and efficient. Any time a tenant has moved out, they have found a new tenant promptly and they have always found individuals who have taken care of the property. I find them very easy to deal with and would reccomend them to anyone looking to rent out their property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/4/2012 - themoores rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Nick Badger and Nick Billson have been fantastic throughout the various stages of both selling our property and buying a romans property. They have kept us informed throughout the entire process and are both professional and personable. They have made a complicated process relatively straight forward.

We would definitely recommend them to anyone.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/4/2012 - francis rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Since we started letting our property via Romans Basingstoke, Ms Hawkins has always been very professional and pro-active in managing the communication between the tenants and us, as well as with the contractors that were occasionally called for work at the house. This is especially important to us as we live abroad and are not able to deal with problems as fast as we would like. Whenever an issue arises, she deals with the situation quickly and efficiently, always putting the tenants' safety first by calling contractors as soon as possible if it is necessary, while keeping in constant contact with us to let us know the progress of the situation. She also demonstrates great professionalism in assessing the various requests in particular from the tenants, and reaching consensus with fairness with all parties involved. We are very satisfied with her work and are happy to recommend her as a contact at Romans Basingstoke.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/4/2012 - Dawn rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Jon and Dan were always polite, friendly and very helpful. They were always ready to try to help me out and make life a little easier for me! Definitely and asset to the team!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/4/2012 - Ian Peters rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I put my property on the market through Robin Miles from the Crowthorne branch and went under offer within two weeks. I was delighted with the service I received not only from Robin but infact the whole team. Right from the off I received what can only be described as a first class experience achieving exactly what we set out from the start and would have no hesitation to recommend Robin and his team to anyone. Dealing directly with the public on a day to day basis In my own profession where service standards are so vitally important I wanted to give praise where praise is due. 

Thank you again for all your hard work and wish you continued success in the future.

Ian<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/4/2012 - White rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly  has always been extremely helpful and dealt with any problem I may have had quickly and efficiently.  I feel she has a good relationship with our tenants and that results in harmony all round.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/4/2012 - Jacqueline Stringer rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[James was so professional, this was not the easiest sales. Given a uncooperative tennant in the property at time of advertising!! Was updated fully the whole way through process, honest updates of market changes, options of rental versus sales. Felt I had an estate agent working for me, this is not how it can feel like, I would recommend James Linder to many and most deffernetly use his services again!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/4/2012 - MissJ rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly is an absolute pleasure to deal with.  She deals with enquiries quickly and efficiently.  I would be very disappointed if I ever had to deal with anyone in place of her.  I have complete faith in Kelly and her ability to provide an excellent service on behalf of Romans.  She should be given a pay rise if she hasn’t already received one this year and if she has then she should receive an extra bonus on top!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/4/2012 - Bigal rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Initial contact, visit and explanation by Jon excellent, commucation and process was reassuring and gave confidence. 
As a first time Landlord the process after deciding to go with Romans felt less reassurring after the first open house day, as we both felt (myself and partner) the communication with branch became less clear as to what was actually happening or what the next step would be in the letting process.
However, taking in all the above, maintaining our contact with Jon when feeling unsure restored our confidence<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/4/2012 - Mrs Albrow rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From start to finish Romans were friendly, efficient and very effective when marketing my property, resulting in sale.  My property had been on the market with another estate agent in Wokingham.  They were very polite and friendly; however, they did not manage to sell my property.  On deciding to market my property through Romans I instantly received more viewings and there were a couple of offers on my property within a reasonably short space of time.  I would thoroughly recommend Romans for the service they provide from start to finish and would definitely use them again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/4/2012 - G &amp; J Phillips rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This was the first time we had rented a property, we had sold and were looking for something to renovate, and were very pleasantly surprised by the proffessional approach from Kelly at all times. 
When she was going on holiday she always emailed an alternative person to contact, and on a daily basis her voice mail was updated to inform us whether she was in the office or working off site.
The property was generally in good order but whenever anything did arise she always acted promptly.
Her regular property inspections were thorough and she listened to any concerns I had about potential problems as well as telling me of updates the landlord planned and we worked together to schedule the work to our mutual need and requirements.
If I was ever renting again, or looking to let a property of my own I would certainly looked to Romans and seek out Kelly Saunders to act on my behalf.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/4/2012 - Pam Dunster rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly Saunders was my Property Manager and dealt with every query or problem that I had extremely quickly and efficiently. The workmen that she directed to contact me were able to sort out any problem immediately.
I also found that if Kelly was unavailable that other office colleagues were able to help and I was always phoned back and kept up to date.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/4/2012 - Tom Davies rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have 3 properties managed by Romans. I mostly deal with Kelly Saunders for all of the Management issues regarding the properties. Kelly responds to any requirements very quickly, but more importantly with a proposed solution. When we have agreed the next course of action she then completes this to a very high standard of service. There are numerous examples of this, all with first class service. The most recent being re-flooring and re-painting of 29 Orchard Close, where quotes were raised and the planning of the contractors being on site is timed to fit into the gap between tennants.
Overall first class.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/4/2012 - Gaye Bowden rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Our tenant was having problems with the oven which is covered by a service agreement with British Gas. They said they were unable to replace the faulty knobs. However, a private contractor was able to do this and, therefore, we paid for it to be done. Molly contacted British Gas and said that they should have been able to carry out the work under the agreement. They agreed and are refunding the payment made to the private contractor. Molly's efforts were really above and beyond the call of duty and we were really pleased. Our property is managed by Romans which gives us peace of mind and I would certainly recommend.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/4/2012 - Margaret Anne Heap rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have been with Romans since 2002 on a 'fully managed' basis, and have found Kelly to be very efficient and polite; helpful with all problems both large and small, with as little worry to ourselves as possible.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/4/2012 - M Harvey rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was pleased with the friendly yet professional way I was dealt wiht, whcih made it easy to deal wiht Romans. I had a last minute panic because one of my references wasn't received until last minute (day before move!) but Kieran was extremly helpful - he had stepped into the case while Rob was on paternity leave.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/4/2012 - Andy Hollands rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[James has been very professional from the initial contact through the current sales structure. He has been willing to share all appropriate information and gives/checks for regular updates. James is always accommodating when we have asked questions or come across problems.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/4/2012 - Nisbet rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Top notch service from Annette Dowling, looking after two flats in Crowthorne - propert visits, sorting out urgent maintenance issues and advising on refurbishments etc.
Highly recommended.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/4/2012 - dr ian hossack rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly has looked after my properties for a number of years.She is always cheerful ,available and proactive.I regard her as the&quot; main man&quot; in my dealings with Romans over the years.It would be a great loss both to me and I believe the company if she were to move on.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/4/2012 - Kerry Charleston rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly is very helpful and efficient. No problems at all a good service is provided<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/4/2012 - F.Brewer rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have found Romans in particular Kelly Saunders not only conciensus but helpful in managing the property assisting in and solving problems that have arisen. We would recommend Kelly to manage any other property we would buy.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/4/2012 - Rod rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The transaction went smooth and Neil has been very helpful. Also I really have to give lots of credit to Lisa Roe (Move Manager) for keeping us up to date with everything.  This system seriously works well and have the right people in place.  Neil and Lisa are a great asset to the Romans group.  Thanks for a fast, pleasant transaction.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/4/2012 - Sylvia Reid rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Polite and curteous lady who showed a high degree of professionalism and competance.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/4/2012 - Heather rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Nadine Iles from Romans arranged for Jason Burton to meet me at the property to value it for rental purposes.  Jason was incredibly helpful and actually valued it at a higher monthly figure than I had expected, reflecting the high standard to which I had refurbished it.  He was very complimentary regarding the property and was confident of letting it quickly.  It only took 2 viewings on the very first day before it was snapped up at the full asking price.  Nadine and Sumudu Herath then dealt very efficiently with drawing up and processing the paperwork and 2 weeks later the tenant moved in.  I am also extremely pleased that Jason found me such a good tenant who is very appreciative of his new home and I am sure will look after it well.  All in all it was an excellent letting experience and I will certainly look to use Romans again when I have a property coming up for re-letting in future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/4/2012 - BarryM rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/4/2012 - Barry Spiller rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have had a very positive experience renting from Romans, solely due to the hard work, communication and pleasantness delivered by Lynn Masterman. I found Lynn extremely helpful, honest and hard working. You are very lucky to have her in your organisation and hope that you take this on board.

Lynn has helped us with every enquiry and request and has made us feel that we were being taken care of as customers.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/4/2012 - cardiff road rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Good and reliable, solid service unlike the other letting agents i've used in reading, a stress fee tenant find<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/4/2012 - Hannelie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette has been an excellent property manager. Whenever I have contacted her regarding a problem at the property, she was quick to respond and always provided us with the support we needed. We have had some issues with electricity, humidity and even bees, but in every instance Annette has organised for a relevant company to sort out the problem. I cannot complain about her service as property manager, but can only say that she is thorough in her service and always friendly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/4/2012 - Nicole Clegg rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans as a whole were very efficient in getting our property on the market. Photos and floor plans were created and approved quickly and the write-up of our property did a great job in selling its best features.
The staff at Romans, especially Charles Rafferty, were very professional and reliable and I felt well informed at all times. They only contacted me when they had something useful or important to say and weren't intrusive.
I have actually used Romans for selling my property, purchasing a new property and for my conveyancing. Contracts have not yet exchanged so I don't want to speak too soon, however, so far I am very pleased with my dealings with Romans and would recommend them to friends and family.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/4/2012 - Ed Wilkie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have used the lettings team at Romans in Wokingham for several years to handle the rental of a property that I own. I opted for the fully managed service, as I no longer live in the area and so am not able to deal with urgent issues that come up. During this time, I have been very happy with the service that I have received and would recommend Romans to anyone looking for a managed rental service in the area.

Annette Dowling from Romans has been my property manager for the whole time that the property has been let through Romans. I have found her to be extremely helpful over this period. She is always highly responsive, and has dealt with any issues that have come up effectively and efficiently, often going beyond the call of duty to get the job done so that any disruption or inconvenience to the tenants has been kept to the absolute minimum. I have always felt that my property has been in good hands with Annette, which is of considerable importance to me and for which I am very grateful.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/4/2012 - Michelle rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[A big thank you for the excellent service you have provided to us in looking after our property while overseas. Your professionalism and help has always assured us that choosing Roman’s to manage our properly was an excellent decision. We have also recently sold our property through Romans using Daniel Dale, he too was professional and a pleasure to deal with.  Many thanks Romans for making our rental and sale of our property so carefree and easy. 

Daniel and Michelle<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/4/2012 - STEPHEN NYEMBA rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[All property issues raised responded to and acted upon timely.
Friendly individuals.
Winter  &amp; any other advice on property always given.
Property Inspection &amp; reports carried out and supplied as expected.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/4/2012 - RJA11 rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[What was a breath of fresh air compared to other letting agents. When I arrived at the property Kelly was ready and waiting and greeted me with a warm smile. She was friendly and professional throughout the viewing and was able to answer all of my questions. I can only wish that all of my letting experiences were so pleasant.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/4/2012 - Mr C Gunney rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[All the staff at Romans were excellent and really pulled together when our first buyer lost his mortgage just before we were due to exchange.  

An open house was quickly arranged and thanks to everyone's hard work, within a few days of losing the first offer, we had three brand new offers which then proceeded to fruition following a very tight deadline to enable our buyer to gain from the stamp duty holiday the day before the deadline expired.

All staff were courteous, smart and helpful.I can't praise them enough.

A special thanks must go to our Romans Move Manager, Lisa Roe, who was absolutely superb and dealt with everything that we 'threw' at her together with requests from people further down the chain who seemed to have  no joy from their own agents!!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/4/2012 - Miss K Volcy rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[For the 2 years that I have resided in my apartment, Annette has been an excellent property manager.  She  is always courteous, professional and has been efficient in responding to any concerns/questions for me.  I have throughly enjoyed living in this apartment and would highly recommend Romans and Annette to any perspective tenants/homeowners.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/4/2012 - Jodie Kelly rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Me and my partner were looking for a property to rent in the local area,we saw 83b mytchett road on rightmove and we straight away called Romans up to arrange a viewing. The phone was answered by a polite and helpful lady who introduced herself as Jodie. Jodie Kelly felt with us from them onwards and manage to get us a viewing that day,Whig was great as we were on a short time limit to move in. Jodie kelly was extremely helpful and friendly, he made us feel Romans was the right agent to be helping us look for our family home. I would recommend To anyone who was looking to rent to give Romans a call and to ask for Jodie as she made our experience stress free. Jodie is a great asset torpor company and I would like to thank her for her professional manner and friendliness.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/4/2012 - Nigel Carpenter rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very happy with the information provided, the swiftness with which the team found, engaged with and contracted our tenants. Kept in the picture, regular communications - in fact all I could have expected!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/4/2012 - Walid Kurdi rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[In general I found staff at Romans in Reading (Lettings) very professional and helpful. However, I am disappointed with the level of communication I received. Quite often, I found myself having to contact the branch to seek updates on the progress of the tenancy process. I am surprised that I was never informed officially that the tenant moved in or will move in on the agreed date. The signed tenancy agreement was received today (April 12) although the tenant moved in on April 7. Such an agreement is important for the contents insurance which cannot be done without such an agreement, according to London and Victoria Insurance. This means that the property is not insured for some time after the tenant moved in. I am also not told whether the references were satisfactory although this is implied as the tenant was allowed to move in. I am also yet to receive those references which I was promised will be done more than a week ago. In addition, I am not sure to this date if I am due to receive or pay any money after the the first month rent which is clearly important for my financial planning. In general, I found Romans very keen to reflect the concerns/requests of the tenant but not so robust dealing with my issues as a landlord. Having said that, I would like to register my thanks to Tracie Chandler for her good communication regarding other issues related to the property and willingness to help in arranging the delivery of the furniture to the flat.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/4/2012 - Sarah Hollamby rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly has been a thoroughly reliable and professional member of staff to deal with.  She always responds promptly to any requests, and all problems and repairs have been sorted quickly and promptly.  She is a really nice person to deal with and is a credit to Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/4/2012 - KT rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My property is managed by Lynn Masterman and previously Mark Smith and the service from both has been excellent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/4/2012 - Rob Howgate rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Elaine has always looked after my property with great professionalism and an efficient and personable attitude. The tenants I have had at my apartment have been a mixed bunch with credit card fraud, cockroaches and mattress complaints being the recent issues. Elaine has been patient, as I've been frustrated and naturally very unhappy at times, it's my home and it's been misused at times, but Elaine has done her upmost to keep me onside and more importantly to resolve the problem by finding the right solution. She's first class and the reason I remain with Roman's when in reality I could and maybe should have looked elsewhere.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/4/2012 - Selene rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[All very good so far, no complaints. They have been fast and precise.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/4/2012 - Michael rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette Dowling manages my property for several years and provides timely, highly responsive and efficient service. She finds a great balance between landlord's and tenant's interests and keeps both happy.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/4/2012 - Mike D rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[In spite of what can best be described as a 'rocky' start with Romans overall, in part due to branch relocation due to renovation, and in part admittedly lack of clarity from us, the overall experience was very positive!

Ben Peel got straght on the case and cut through the confusion to sort the situation out and get us on the move. His explanation of the process and (still slightly excessive when compared to other agents!!) charges finally made some sense.

Kia Buckley was also very helpful and courteous ensuring all the red tape was done and dusted in a timely fashion.

Without these two professional and friendly members of the Romans team really made a huge positive difference to my experience as a customer.... Shiny shops are nice but smiley staff are essential!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/4/2012 - Mark &amp; Kelly rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have dealt with Barry for almost 5 years as he was our Property Manager during our tenancy.  I have always found Barry to be most helpful and if there were any problems relating to the property he would ensure they were resolved as promptly as possible.  We recently handed our notice in as we have now purchased our own property and Barry was instrumenal in guiding us through the whole process and assisted in the negotiation with our landlord for which we are very grateful.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/4/2012 - Lewis rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Paula was always very helpful and reacted to my enquiries in a timely and polite fashion, she is a credit to Romans
I had a number of Maintenance problems at the property and Paula was always first on hand to get it sorted.

I am disappointed to have lost money from my deposit as I believe the property was cleaner when I left it as to when I moved in...it would be interesting to see a receipt for the property if it has been cleaned to a Professional standard or not.

But I would like to thank Paula who was a pleasure to deal with and if anyone is looking to deal with some one reliable and helpful I would recommend her every time<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/4/2012 - Robert Hudson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette is always quick to respond to requests for the execution of maintenance works to the property, very professional in her approach to all situations keeping me totally up to date in any changes of circumstancies / property condition. Emails are responded to / actioned without delay in a pleasant and professional manner. Property inspections are carried out in a timely and sensible manner. Overall I am very pleased with the service provided by Annette at Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/4/2012 - Simon rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We both bought and sold with Romans. At all times we found them curteous, prompt and professional. Both the buying and selling went quickly and smoothly and the whole process was completed within several weeks. Romans answered our questions during out of hours and always replied back in good time. We would certainly recommend them to others.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/4/2012 - Carl Skinner rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Carl Skinner was excellent and helped with any questions<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/4/2012 - Robert Marley rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kieran Lamb kept us up to date with progress all the way through the process leading up to moving in on the day. He was very patient and understanding when it took a while extra for me to get my references sorted out as I had just changed employer and my details weren't on the system straight away. He is a very nice man to deal with and friendly.

Rob Flood showed us round the property to begin with, he was very friendly and professional and was able to answer all our questions. We also dealt with him whilst Kieran was away and was equally as helpful and informative.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/4/2012 - Mr W rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Mark is very patient, proactive and efficient.  Very pleased with service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/4/2012 - Lynn Vass rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette has responded promptly and appropriately to issues, over the last almost 5 years. Latterly, a new tenant presented some difficult issues, which she dealt with very professionally, and fuss free. Particularly challenging, it partly related to difficulties arising from the action of an inexperienced staff member.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/4/2012 - XXXXXXXX rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans is an average estate agency, but if you deal with Mark Smith, he is particularly helpful and a pleasure to deal with.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/4/2012 - Mr. &amp; Mrs. M Pratt rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As the property sold within 2 weeks, we were delighted, especially as there was a long chain behind us. From putting it on the market to exchange took just 3 months. We were kept informed with all the developments and have no hesitation in recommending Romans and we would use them again.  Elliott King was very helpful and courteous and  always responded to our queries promptly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/4/2012 - Edward Giles rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent service from this Company selling our property.  We lost our original buyer and they very quickly found us a new buyer.  We had the same excellent service from Romans purchasing our &quot;new&quot; property through them.  We have dealt with Romans in the past and have always had a very good, helpful and friendly service making the whole procedure less stressful.   We would certainly recommend Romans as a first class Agent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/4/2012 - Phil Hylton rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Bernadette was excellent at making me aware of properties that were relevant to me.  She reacted to what I told her about what I was looking for (much better than any other estate agents I came across).  She helped through the whole process of selecting the property and was attentive and helpful throughout.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/4/2012 - Paul Blackwell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly has always been extremely helpful both with any issues we may have had at the property and during quarterly visits.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/4/2012 - bruce watson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[i found kelly saunders to be very professional and attentive willing to help  at all times any problems were addressed quickly and efficiently.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/4/2012 - Rob an Jan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have worked with Kelly for many years and have found her help and support to be of the highest standard and professionalism.  It's comforting to know that while we are overseas our property is such good hands.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/4/2012 - T Abbott rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have been outstanding in every way and have surpassed my expectations.  The initial marketing and contact was efficient and a tenant was found very quickly.  The monthly payment into my account goes through without fail (and has done so for the last 3 and a half years).  When there are issues, Kelly contacts me by e-mail (as I live abroad) and often has the suggested answer and merely wants confirmation that this is OK.  Routine visits to the property are done without any prompting by me and I am sent a full report, along with photos, which is reassuring.  We have had 3 change of tenants over the years and each has been dealt with quickly and efficiently with an almost continuous tenant being found.
I would highly recommend this branch of Romans as the team seems to work together flawlessly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/4/2012 - OdetoJoy rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Attending to all reports in a professional manner.

Providing good support for any faults with the property such as plumbing, and appliances in a prompt manner.

Regularly communicating with us the tenants as the need arises to advise of any periods such as Xmas New year when Romans will not be available for contact.

Regular property inspections. in a courteous and non intrusive manner, with ample notice.

From our excellent experience with Romans, we consider it compulsory that all properties should be &quot;managed&quot; by the Letting Agent, to enable an impartial relationship between the tenant and the landlord.

In summary we have had excellent relationships and feedback from Kelly Saunders for almost 3 years of living in this property and would recommend her and Romans highly to any other prospective tenants.

I may also add that my brother also let a property managed by Romans on the basis of my positive experience with Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/4/2012 - Patricia Mcquilton rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I could not fault the service we received from Ms Elizabeth Morgan .  She replied prptly to complaints and kept us up to date throughout all maintenance issues  .  Her professionalism, attention to detail and ability to prioritise was exemplary and Romans are fortunate to have her as an employee .  The rating of excellent we gave was based on our dealings with Ms Morgan and not the overall service delivered by Romans.  Prior to Ms Morgan being appointed as manager of our property the service from Romans was poor.  Maintenance issues had not been addressed prior toughly into the property and the contract service slow.  If it had not of been fordorham's adept handling when taking over responsibility for our tenancy we would have probably sought legal advice relating to the service delivered by Romans which was shoddy at best.  A very big thank you to Msorgam who is without doubt an asset to Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/4/2012 - Clare Phillips rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am very pleased with the service that Romans and Kelly have provided over the past 10 years. My property is fully managed by Romans and the comprehensive service that I have received has made being a landlord stress free. In the last 5 years Kelly has helped me to significantly upgrade the property through the installation of doubles glazing and a new bathroom together with a full redecoration including new carpeting and flooring. This was an entirely painless process as Kelly was able to draw together a variety of quotations and manage the refurbishment programme seamlessly. This was all the more impressive given the 2 week window between tenancies for the work to be completed and my unpredictable availability to discuss the work due to my deployment to Afghanistan at the time!!!

Kelly and Romans has also ensured that my tenants have been given sensible yet robust advice. A problem tenant (who smoked in the property and left the property in a poor condition) was dealt with firmly and the procedures in place ensured that I was recompensed for the repair and cleaning costs incurred. I am always provided with clear, detailed advice with a very quick response to issues.

I recommend Kelly and Romans to potential landlords and tenants without hesitation.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/4/2012 - Tenant rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have found Annette to be helpful and efficient with all issues that have arisen. She is charming and easy to deal with and has always been fair.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/4/2012 - Charlotte Wild rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Charlotte was extremely helpful to me. She was articulate and polite. She realised very soon after meeting me what kind of tenant I would prefer. She appreciated that the prospective tenant would be on our property. The rental property is an annex attached to the main house.

I liked her straight away, not only as an agent doing her job, but as a person, she was charming and likeable. An asset to the company. We wish her the very best in the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/4/2012 - Clive Brooks rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette Dowling has always been extremely helpful and polite in all her correspondence. She is always prompt in responding to requests. Thanks Annette.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/4/2012 - Mrs P. Swain rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly has been dealing with the management of my property for approximately two and half years. I have always found her to be friendly,helpful and efficient. Any problems that I have have always been settled quickly and I feel my tenant has had any issues resolved as quickly as possible. I would recommend Romans to others based on the experience and service Kelly has provided<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/4/2012 - Lorraine E. rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From the beginning of our time with Romans, the agents were very polite and socialable. This was a breath of fresh air after a bad experience with a previous estate agents trying to sell this property. Romans could answer any questions or concerns that I had about the sale of my house as we had never sold before. They understood my needs and tried hard to make sure my family and I were happy with the progress they were making with the sale of my house. They worked fast and managed to secure a sale within weeks. We could not have been happier with the work they did. The agents kept us informed of all the details and we always had an up-to-date progress report with regards to our property. We can't thank you enough Romans, you did a great job! We're very pleased to finally be moving!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/4/2012 - Paul Morris rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The service provided by Romans, particularly Kelly Saunders over the last 7 years managing my property in Winnersh, has been first class.

Having made the move overseas I was a little concerned I was leaving myself exposed to potential drama associated with a long distant property rental. Fortunately for me Kelly consistently provides an excellent proactive service.

Kelly responds to queries in a courteous &amp; efficient manner, providing professional advice on all matters relating to property rental, achieving 100% occupancy, and has been outstanding both in resolving issues that have arisen, and in terms of re-letting my property

I have no concerns about my property rental - everything is taken care off, Kelly deals with everything promptly, efficiently, and very professionally.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/4/2012 - Bob Cook rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[He has always been respectful, quick to reply to questions, quick to tell me about any ideas, or needs for the property. Offers suggestions requested or not.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/4/2012 - Tom Milner rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I cannot rate Annette highly enough as my Property Manager.  Nothing seems to be too much trouble for her, including dealing with awkward tennants.  She is efficient, accurate, always polite, and most importantly  can be relied upon to action requests when she has promised to do so, and on time.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/4/2012 - Michael Derrick rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We've been renting Bear Cottage for just over 3 years and Annette has been our Property Manager for all that time.  We have always found Annette to be very helpful, responsive and cooperative.  She has proven to be a great manager of our relationship with our landlord and has always helped us in any way she can when issues have arisen.

Annette is very good at communicating with us, the landlord and the 3rd party agencies who are contracted to do work around the proprety.

Since Bear Cottage is an old property there have been quite a few issues over the past 3 years, and with the landlord living in New Zealand we think Annette has done an outstanding job of looking after the landlord's interest as well as looking after us as tenants.

Annette is always very professional and friendly, and we cannot recommend her enough.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/4/2012 - K_Copestake rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been renting this property for almost 6 years, during this time my Property Manager has been Annette. Every time i have had an issue that required action i have always found her very responsive and helpful. If Annette's assistance hadn't been as helpful as it has been i may not have rented this property through Romans for as long as i have.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/4/2012 - Landlord rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My property has been managed by Romans for the last eight years and I have always found the property managers to be very helpful.  However,  Sandra has been the best property manager I have had to date.  She is absolutely brilliant, very efficient and goes out of her way to help me and is always a pleasure to talk to.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/4/2012 - Sue Winchester rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly has always been very helpful and prompt in dealing with any requests or minor problems that we may have had with the property that we rent. Kelly always returns my phone calls asap if I have to leave a message on her answer phone.
I'm very pleased with the service provided by Kelly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/4/2012 - d j richards rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[kelly saunders is polite on the phone. She deals  with problems with the rented property quickly and fairly and forms good relationship to work with.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/4/2012 - Stuart Mail rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have had excellent service from Annette for over 10 years<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/4/2012 - KELLY SAUNDERS rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My wife and have  enjoyed good service from Romans  for  many years, in particular over recent years from Kelly Saunders.   She has always been efficient, attentive and friendly in all her dealings with us and we feel that she looks after our interests as well as those of our landlord extremely well.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/4/2012 - Gemma rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I used Romans in Caversham to find tenants for my property, I found them to be very efficient and always communicated with me along the way. I would certainly recommend them to others.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/4/2012 - Stevens rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My husband and I approached Romans Lower Earley in respect to letting out our property.  We have received a swift and professional service from them.  Time was spent with us upfront on discussing what options were available through Romans and also on the reasons why we should be placing our property for rental with them over and above other agencies.  We have had a number of viewings since the property went live on Rightmove and we have this weekend secured tennants for a 12 month lease.  This is our first experience in letting a property and so far we are very happy with the service we have received from the team at Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/4/2012 - Amit Apte rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Neil and his team are fantastic in terms of support they provide to buyers. They are always available. Always very informative. Very practical and pragmatic but never pushy like other agents. Its people like Neil who I would like to deal with in future when I am selling my property as they are very professional, they have local knowledge. One more thing which I like is how well they have adapted new technologies like Email, Web etc. Will definitely recommend to anyone!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/4/2012 - Caly Moyal rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette has surpassed all expectations regarding Letting Agents. 
She is very responsive, deals will matters in a professional manor. She is always very quick to jump on any issues or problems we may have. Nothing is ever too much. 

She has restored my faith in Lettings Agents !<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/4/2012 - adam brown rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[very helpful over years in any maintenance issues, also very nice when came over to check property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/4/2012 - Leigh M rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I cannot praise Michal highly enough for the first-class, professional service he consistently provided under difficult circumstances; I was living overseas and needed a property quickly, ahead of a new contract in the Reading area. Despite the 1,500-mile distance between us, Michal consistently made thing happen; replying swiftly to any phone calls/emails and ironing out any issues. I was in within two weeks and Michal went out of his way to help, even after I had collected the keys (the property is self-managed). I've rented several properties but I've never received this level of service - can't recommend Romans - specifically Michal Matejka of Romans - enough.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/4/2012 - Sue rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have always received a very good service from Roman's. Kelly has been efficient and friendly in all my dealings.
All the best
Sue<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/4/2012 - A Vora rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[good service provided during the fixing of the fence which was wrecked during a storm. she got it fixed v quickly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/3/2012 - Caroline Levet rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We're with Romans since 7 years, we live in USA. Being faraway it's always hard to deal with problems.
We are glad to work with Richard Baugh, he is the perfect person to work with, to handle communication, problem resolving... between landlord and tenant.
Richard Baugh is a person you can trust. (7 years working with him it's a proof!)<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/3/2012 - Mrs Barry rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Dan and Luke were excellent, as were all the staff in the Yateley office.  Everyone worked very hard in the selling of my house.  They kept me informed at all times and made the whole process as stress free as possible.  

I would not hesitate to recommend them.  Keep up the excellent work.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/3/2012 - Louise Jackson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very good &amp; fast feedback after each viewing. When I left a message for Bernadette or Steve to call me back, I always got a call back the same day! Both Steve &amp; Bernadette were exceptionally polite, professional &amp; helpful. A credit to Romans Estate Agents.

I would also like to mention that when I phoned Romans, my calls were answer quickly &amp; whoever I spoke to was always very polite &amp; helpful. Keep up the good work. Many Thanks<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/3/2012 - Stephen Taylor rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Paula has always responded in a timely, courteous and helpful manner to whatever issues arose. We have been working together for approx 5 years and although with me living in the USA we don't have contact often, as stated above, Paula always works diligently in resolving any issues that arise.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/3/2012 - JULIE MASON rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My agent was very efficient, he showed me around a couple of starter homes, was not pushy, but explained all that I needed to know.  He sorted all the paperwork quickly, and the email from the person sorting out credit checks was also very efficient, emailed me back as soon as possible. the signing and paying for the initial rent and deposit was very smooth, I didn't have any problems with arranging appointments even though the Lower Earley office was being renovated.  As I said to Ben on the day of signing, 'It was painless'.  He was polite and courteous throughout even when I asked some silly questions.  I would definitely use Romans in the future, if required.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/3/2012 - Emma Forster rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette has been extremley helpful over the last few years whilst managing our property. She orgainised refurbishment of the bathroom and got 2 contractors to quote for us. She also made sure it was started as soon as the old tenants moved out and was completed in the required time. Annette also communicated any other issues to us straight away. If she does not get a response from me by phone she will email me so I know exactly what is going on.

Thank you Annette for doing a great job over the last few years!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/3/2012 - Gjimi rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I can't tell you what a pleasure it is to deal with such helpful and friendly people. ... that I have spoken with at your office... I really appreciate your office's good help ... There was no hassle - the staff there was completely willing and supportive, quick service, great communication. 
Thank you<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/3/2012 - Nick rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Good service and really helpful, would use them again<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/3/2012 - A Crisafi rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have just rented my old house out for the first time through Romans. I initially found them very helpful as they provided guidance on what did / didn't need doing to the property in order to get it rented. They also went through all the legal things that I would need to get sorted out - all the tests and certificates. 

I compared their charges with other agents and Romans were in the middle. I am happy to pay their fees as they clearly knew the market, got the house rented out quickly and for a better than expected price and can provide back up if anything goes wrong. The follow up paperwork was kept as simple as possible and wasn't any bother.

I would definately recommend Romans (especially for first time landlords).<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/3/2012 - ckotas rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[AVOID THESE AGENTS
We found these agents were aggressive bullies and I would recommend anyone avoids dealing with them.
We used these agents and found they were full of empty promises and delivered nothing they promised when they valued the property. They told us they had many clients looking for our type of property but after putting the house on the market with them they only showed one couple around who were looking for a 3 bedroom house- ours had 2.
They sent us forms to fill in requesting legal details- we consulted with our solicitor and he til,d us not to fill in the forms. We informed the agents and they decided to argue with us over the matter, we said that we wanted to back out of our contract with them- as we were still within our 2 week cooling off period and they told us they wouldn't allow us to do that. After a battle and what can only be considered bullying by the manager and assistant manger of the branch they 'allowed' us to break the contract- which we were fully entitled to do so as it was signed in our home.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[29/3/2012 - Frank rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would like to take this opportunity to write a review about the great customer support that I receive from Ms Saunders  
From day one Kelly has always been punctual, attentive and responsive to all of my needs.
I am extremely impressed with Kelly’s  professionalism, follow-through and follow-up. She is by far the most professional member of your team that I have dealt with. 
A true asset to your company!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/3/2012 - Peter D rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From the start everyone involved in the move has made it go as smooth as possible.

The guys involved with the Open House were friendly, punctual, smart and conducted themselves well at all times.
Being able to contact someone from Romans when we needed to is very important. If they were unavailable, they always called back promptly.

Having a dedicated member of staff who oversees the move after acceptance of the offer, i feel has been fantastic.
Alison Savva has in my opinion has made this move a lot easier. There were many hurdles along the way, and she has kept us informed of everything that has happened. She has been our liaison between everyone in the whole chain not just our buyers.

The many obstacles that we encountered along the way, were dealt with in a professional manner. Alison has shown real dedication in her dealings with us. She has chased up everybody dealing with this move, and has managed to get to the bottom of many of the problems that have arisen during this journey.

Thanks to everyone involved.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/3/2012 - Suzanne Gorringe rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Ben has now been looking after my rental property for two years and is committed, cheerful and hardworking.  My new tenants are due to move in on 10 April following his successful marketing exercise and background checks to secure them.  I continue to be pleased with the team at Romans of Lower Earley and the service they provide.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/3/2012 - Mr &amp; Mrs Norman Ede rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We found the staff efficient and courteous and the telephone was answered quickly. When we viewed the property a member of staff was always there on time and helpful. Romans arranged the conveyincing and survey very quickly which was very helpful.
We cannot think of anything they did not do.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/3/2012 - Amy rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have had no problems with Kelly looking after us in our rented home.  All questions that we need answered are answered quickly and urgent work needing carrying out on the house are done quite quickly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/3/2012 - Kat Tupper rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am extremely happy with the service i recieved from Lynn, in particular when I had problems with my first tenant. Lynn handled the situation extremely well, and made everything easy for me, and I ended up with the best possible outcome.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/3/2012 - Daniel Partridge rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From the time  we started looking at properties, we found  that we were dealing with Romans more than any other agent . All members of the team were punctual, well informed and very friendly.
We found that open houses  were a fantastic way to save  both ours and Romans time.
Upon deciding we liked Amber Close enough for a second viewing, we found Neil Fenning to be extremely helpful  and patient whilst we deliberated, and he also gave very honest opinions with regards to points we were discussing.
All in all the people we have dealt with from Romans, Neil, James ,Dan and the legal team have been great.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/3/2012 - Hilary Kemp rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been looking for a rental property for over a year, and have been a very fussy client !!!  I have dealt with many agents, looking for the right property. Bernadette and her team at Romans, have always been courteous, friendly, always letting me know about properties they were selling by email or phone or post, and generally efficient. They always kept me up to date and tried to arrange viewings at a time to suit me. They let me know of new properties they were taking on speedily. 
Should i be looking to buy again, i would certainly use Romans again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/3/2012 - Darren Hardin rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very good - helpful would use again<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/3/2012 - Abraham rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Overall services good.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/3/2012 - Ben McHugh rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Richard was professional, knowledgable, efficient and readly available whether it be about my property or one I was looking at with a different agent! 
 My whole experience with Richard and the Earley office perfect for what I was looking for, my property was set up, viewed and rented out in a matter of a week and enabled my wife and I proceed with other matters and not having to worry about anything as Richard was always there with an update!
 When my tenant does eventually move on, I will defiantly be using Richard and the Earley office again!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/3/2012 - Shany rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From our end Kelly did a great job. 
During the 11 months of our tenant period, we've received all answers needed and right on time. All our requests, were liaised as should be in front of the landlord and answers were received.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/3/2012 - g wilson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly managed the property and is responsible for property visits and support. On leaving the property there was some disagreement on the condition of the property based on the  inventory report and with the Landlord, in an unusual situation.Kelly fed back the issues and was understanding and supportive of our situation. Based on our discussions Kelly handled the issues with the landlord and a sensible agreement was reached without the need for stress and longer term hassle for either of us.
Kelly really did prove to be very professional in understanding the issues and legalities but more so she was prepared to offer extra support to find the solution, first class customer service. On top of that shes really nice!!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/3/2012 - Jo Christmas rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have been managing the rental of my property for over  5 years now and am very fortunate to have had the same excellent member of staff looking after my house for all that time - Annette Dowling. I live overseas and so having someone I trust to look after my house in my absence is very important.  She is consistently professional, efficient and maintains a great level of communication with me regarding any problems that may arise with the property.  Any minor repairs or issues have always been carried out in a prompt and  timely fashion and Iam always kept up to date of the progress. I could not ask for a better service and appreciate the great job that Annette has done and continues to do. She is a an excellent asset to Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/3/2012 - Kristie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Having delt with a number of estate agents across different companies in my search for a property, it was a refreshing change to speak to someone who was actually interested in finding me a property to buy and seemed to have my best interests at heart. Despite having lost out on a house prior to my current purchase I was keen to continue looking for a property with Romans as I trusted they would do a good job, which has been further confirmed with my recent purchase. I have been particually impressed with Bernadette, who's approachable manor and interpersonal skills have made what could been a very diffcult process much less stressful, she  has been extreemly efficient at returning calls and queries, given helpful guidance and showed a genuine interest in making sure everything ran smoothly within an extreemly tight timeline. Many thanks.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/3/2012 - V rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I hve used a number of estate agents in the Reading area, and the service I receive from the Romans office in Caverhsam has far surpassed me experience with other estate agents - always responsive, timely and work in a co=operative manner conduive to a positive working relationship.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/3/2012 - Davina rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Rob was very thorough at explaining the requirements for letting our property. He also helped us to fulfill these requirements before finding us a tenant.
Rob was easy to contact and always got back to us quickly if we had any queries. 
A suitable tenant was found very quickly and they were in by the date we had hoped for.

Caty was very helpful and efficiant with the contract elements of the agreement and always easy to contact.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/3/2012 - googlewhack rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Appointments were arranged promptly and agent was on time on all of them. The agent allowed us freedom to walk around the properties and ask questions, rather than be pressured with a sales pitch. All communication with her after deciding on the property was answered concisely and prompt.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/3/2012 - Mr J Critchley rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As a new landlord I have found the services provided by Tim, Emma &amp; the other staff at Romans to be first class &amp; very professional. All aspects of the process were explained well &amp; any queries that I had were dealt with promptly. I have been kept up to date with any developments &amp; a tenant was found for my property in a very short time.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/3/2012 - Karen Beeken rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[First class service from all the team at Sandhurst office, house sold relatively quickly considering climate and to the first couple that viewed it via them. A good indication that Romans know how to match buyers with properties.
Following sale, Nick has provided a very good service trying to move the chain on and keep everyone happy.
No complaints from me.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/3/2012 - christopher wright rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[James linder of romans sanhurst has been fantastic the whole way through the process of purchasing our dream home, I cannot thank him enough for the professional approach he had continually from start to fininsh, he worked along side our solicitor and assisted when required, It has been a refreshing change to have such an experience. 
We are also selling our property through romans of sandhurst and it is all progressing very well with an exchange already taken place with completion set for the eom.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/3/2012 - Tony rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lynn prepared the agreement and facilitated a speedy signature and authorisation process. Lynn was flexible in being prepared for me to meet her in the office to sign the agreement and therefore ensure the handover date was not compromised.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/3/2012 - Laura rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The market place being a little sluggish it has taken considerable time to agree a sale, but the Romans team never lost focus or drive and ultimately found me a buyer.  I have also used the Romans conveyancy team to effect the sale and would like to say just how efficient the process has been - taking just 6 weeks from offer to completion - and all at a very resonable price indeed.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/3/2012 - Daniel Rice rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Neil was very helpful and attentive to my requests. He also arrange viewings outside is &quot;patch&quot; for me and has given me sound advice in purchasing a property and about the areas I have been looking at. I would highly recommend Neil straight talking no nonsense thank you.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/3/2012 - m.lawrence rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans in Caversham, and especially the new manger, are rather hilarious. After a dismal experience with these cowboys some 18 months ago, i had their new &quot;manager&quot; on the phone, asking me to reconsider. I invited him into my home, where i recieved the  usual sales pitch, telling me (as all estate agents do) that everything was different, and waving bits of paper like Chamberlain after Munich. I asked him to call back after a week, so i could decide which agent to advertise with. Thus i received a phone call; and mentioned to Alan that i'd not yet decided, and i'd like him to call me back in a week. At this point, he decided to have some kind of tantrum, and proceeded to tell me how i felt about his agency. I corrected him , mildly, and he continued on his little personal rant, telling me that he really wanted the business, but that i'd decided not to deal with his agency. After the event, i decided he was right, and i'd rather not deal with someone as immature as that. So, I'd like to let other prospective clients know, take your business elswhere, unless you want an embarrasing scene caused.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[20/3/2012 - Crazycowgirl rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette has been our property manager since we moved in 2 years ago and she has always been exceptionally helpful, professional and polite.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/3/2012 - Ian Spiller rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[James was brilliant through out my purchase of 64 Yorktown Rd, I couldn't have asked for it all to go through so smoothly and that is a credit to James. As a first time buyer he was aware that I was pushing for completion before the free stamp duty date had expired, so he was very prompt at keeping me aware of the going on's during the purchase and always there to answer any question's I may of had. An all round excellent service!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/3/2012 - Slava Petrov rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Good and prompt service<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/3/2012 - RAY HART rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[GENERALLY SERVICE WAS GOOD ALTHOUGH EVERYTHING HAPPENED AT THE LAST MINUTE IN A RUSH BUT THE REVISED DATE WAS ACHIEVED.
THE TIME FROM FIRST CONTACT TO ACTUAL LETTING WAS VERY SHORT WHICH WAS GOOD.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/3/2012 - Peter Abbey-Quaye rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent customer service. Viewing, accepting and referencing went very smoothly and completed within 2 working days. The property was in a good state when I moved in but could have been better. 
Generally will recommend their services.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/3/2012 - Brian Roach rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Rob identified a problem with a potential tenant whcih I would probably not have discovered myself. 

When that tenant was lost he quickly arranged new viewings but was then very understanding when another problem arose and the property had to be withdrawn from the market because the original tenant remained in situ instead of leaving.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/3/2012 - Jane Barrett rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Annette is just great as a letting agent. She lets me know at once of any issues, usually with details of what she's done about it, or asking me to agree a plan of action. Then she just sorts it! When we need to speak on the phone she's friendly and helpful, very supportive when a tenant let us down. Can't recommend her highly enough.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/3/2012 - Charlie rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Professional looking set up, but clearly out to make money out of the tenant at every turn.  Everything has a charge, often prices way beyond what is reasonable.
Initial agent was way out of her depth. No empathy with the client at all. Completely failed to understand the circumstances of the tenant and the urgency to get everything agreed in order to facilitate an international move.  She fell back on  'oh it's the process' as her excuse all the time. After confusion over what white goods were included that ended up leaving the tenant out of pocket, she again utterly failed to manage the situation and resorted to lying to try and  avoid any responsibility.  Eventually the situation was resolved by a Regional Manager but only after the tenant complained directly to the MD of the company.  The in-house problem escalation process is useless as none of them seem to communicate with each other and it takes far too long.

The property manager Annette, did a good job trying to resolve issues but was hampered by the very poor in-house communication.  Some minor issue remain unresolved.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[19/3/2012 - Janet Bunting rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Both my mother and I received really excellent service from Paula.  She was understanding at a very difficult time and was always helpful and responded very quickly to any questions or queries. I have dealt with many estate agents before but Paula has certainly been the most helpful.  I would not hesitate in recommending her or Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/3/2012 - Alex Dell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As a first time 'renter' both myself and my wife were unsure about the entire process of renting a property from a private Landlord and had never had an experience with an estate agent full stop.

In dealing with Romans we found the perfect property first time and both Michae &amp; Tim in the Reading branch guided us through the whole process from viewing to moving in. We asked plenty of questions and were always dealt with in a polite, patient and professional manner to the point where i'd say these guys became 'friends'.

Both of these guys bent over backwards to assist us when we needed help with obtaining early access to the property and our overall opinion of Romans is incredibly high after this experience.

In a world where people are extremely quick to complain, I believe outstanding service should also be praised hence this glowing review. 

Both myself and my wife would recommend the Romans Tilehurst Lettings team to anyone!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/3/2012 - John rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have never been able to compliment an estate agent before, but I would like to praise Rob Flood, Kieran Lamb and Caty Johnston from the Woodley office. From the minute I walked into the office they could not have been more helpful, all the way to after sales service once the contract had been signed.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/3/2012 - Hannah Shearer rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We found Elaine helpful, friendly, caring and at all times professional.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/3/2012 - Mrs Jacqueline Doe rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[James was very helpful from the moment we put the property in Romans hands.   We needed a quick sale and James advised on a price and we had a first time buyer within 5 days   During these 5 days he had shown at least 5 couples around the property.  We were kept informed of developments at all times either by telephone or email.  All in all, a very smooth sale in a quick time.  Thank you Romans!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/3/2012 - TK84 rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As a first time buyer I was happy with the service from Romans.  They worked hard to ensure I could view the property when I had time, which at times was late in the evening or on a Sunday.  They were always contactable and any messgaes I left were returned within 20-30 minutes.

When it came to exchange and completetion Alun was very helpful, guiding us through the process and pushing things along when necessary.  Romans obviously has a good relationship with the vendor and were able to go to them with all of our questions / concerns.

I would use Romans again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/3/2012 - A Durham rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have now used Romans services to let my property twice and have found the team to be very helpful and proffessional. The advice has always been clear and based on good experience which for me has been invaluable. I also like the way each branch of Romans network can work collaboratively to make my life easier!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/3/2012 - Kelly rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was facing problems with another Sales and Lettings Agent. I found Romans very helpful and supportive towards my situation.

Both Bernadette and George took time out and went throught possible options to move things forward.

Bernadette has also been in touch recently for an update to see how things were. Its nice to know she kept in touch, which was very helpful.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/3/2012 - Ceri Rise rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I can honestly say that I would not reccoment Romans to anyone. The negotiator (Jodie Kelly) in my words was totally unhelpful. She did not come across as helpful or prepared at all. A few examples of this are:
1. When looking round the property she didn't really know anything about it i.e. what was included with the property and if there would be any maintenence work done before we moved in - which there was very minimal.
2. When we wanted to hand the signed contract in, we were told we could pay the deposit in the office. When we got there and tried to pay with cash, we were told 'we dont accept cash, can go and pay it in the bank for me, its only down the road'. This was extremely annoying - i took a day off work to pay this money and when I was told I could just pay it in the bank, I was so angry that this wasnt made clear to me prior. Also, she didnt say that she needed a copy of the receipt and that the contract was incorrect - meaning i had to make another trip to the office for this. I would have thought the letting agent would have read through the conract before handing it to a potental tenant!?
Overall, I am thoroughly dissapointed with the service i received from the staff at the Farnborough Office - please tell me what i pay my admin fees for??

Caroly Reed - This lady was absolutely fantastic! She made me feel at ease all through the process. She put herself out all the time - this is what I expect from a letting agent. Someone who makes the process as stress free as possible. We had a number of problems when trying to sort out the references and contract and she was always on hand to help. If I could rate someone on here she would get 10 out of 10.

However, I am very sorry to say that I would NOT reccommend Romans to anyone looking to rent a house/flat.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[15/3/2012 - Colin M Tagg rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Elliott was informative, helpful, did everything he said would be done to promote and complete the sale of my late mothers property. I was kept informed of all viewings and the results of such viewings. I was also copied promotional material associated with the sale which was well presented. Other Romans staff with whom I had dealings Daniel and Luke were also helpful and did exactly what they said they would do. Overall an excellent service and I would have no hesitation in using Romans again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/3/2012 - Oliver Simpson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Ben and Richard have been excellent throughout this process.  Richard initially handled my property and susbsequently Ben took over responsibility.  Both Ben and Richard were in constant contact, replied to my calls/emails promptly and successfully let my property for me.  I value their honest feedback and work effort and would recommend them to anyone looking to let a property in the local (Thames Valley) area.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/3/2012 - Chris and Paula Wibrew rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans are very thorough.  Lynne in particular who deals with admin, is excellent, friendly and utterly reliable.  Robert has also kept us up to date and given feedback about viewings.  Sometimes the turnover of staff means you deal with someone new each time you call, but as an office, they are aware of what is going on and  seem to have good communications.  They are always very welcoming when visiting and have been supportive when issues have arisen with difficult tennants.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/3/2012 - Mr Bernard Young rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Daniel helped Mr Young in many ways.  When Mr Young was taken ill, Daniel rang to inquire about his health and he also showed prospective buyers round the house when Mr Young was in hospital and I was unable to be at the property.  He was very well presented, polite and courteous.  He gave Mr Young the feedback from the buyers whether it was good or bad and he kept him up to date on what was happening and on how many viewings he had arranged. He also answered questions from Mr Young truthfully for which Mr Young was grateful for.
Daniel is definitely an agent we would work with again if the need arose.

Both Mr Young and myself agree that we made the right decision in using Romans and would highly recommend them to other people either buying or letting a property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/3/2012 - Andrew Littlejohns rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Steve Adby is commercially sophisticated, diligent and highly credible. He knows his market extremely well and at all times provided first class, consistent and committed advice and support throughout our successful sale process. Unusually, there were no &quot;surprises&quot;. 

He was very ably supported by Paula Thomson, who has both the patience of a saint and the relentlessness required to proactively manage and close her enormous transactional workload. 

Both also managed to work at all times with no shortage of good humour and positivity.

Very highly recommended.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/3/2012 - Amanda and Paul rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am pleased with the service my partner and I received from Mr Strzadala. He made us aware of properties available on the market on a regular basis. Once having an offer accepted on the property he remained helpful arranging for us other visits of the house. We could always rely on him to get back to us quickly when any queries were made. 

Thanks Luke!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/3/2012 - Mark E rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[After a particularly turbulent start to the New Year, resulting in my having to find another property and quickly, I was so relieved to find that dealing with the staff at Romans was an absolute pleasure.  Taking account of the fact that my application was far from straightforward, through no fault of Romans I hasten to add, I was particularly impressed with the absolute professionalism of the staff that I dealt with and the fact that I felt they were always acting in my best interest and were striving to ensure the end result was a success.  

In particular, I would like to mention Jodie Kelly as she helped me deal with a sensitive financial issue in a sympathetic and understanding way and was never about to give up, which was so reassuring.  I'd also like to mention Carolyn Reed, who has handled the paperwork and negotiations with tenant vetting for me in a way that made me feel comfortable and reassured, also displaying the 'never say never' attitude.

Thank you very much for all your efforts on my behalf, they are very much appreciated.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/3/2012 - Steve Beazley rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Amy was extremely proffesional in all aspects of the sale of my late Mothers House. allways keeping me informed on what was going on. The house was marketed very well by Romans, and the sale was very quick.I would certainly use Romans again if I were to move in the future. would recommend Romans. Well done Amy &amp; crew.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/3/2012 - Sharon Davidson, David Maddison rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sharon Davidson and I have received exceptional service from one of your employees, Lisa Roe.  I have run a few businesses over the last 10 years and i would hope that i understand the value of exceptional employees. Lisa through her manner, responsiveness, efficiency and general attitude turned what was becoming an uneasy transaction with your company into one that became a pleasure. I will be telling friends and colleagues about our superb experience.To be very frank it was all down to Lisa. I hope you have an internal reward system as she is most deserving... 

One final item that sealed it for us was on completion there were a set of keys missing. Sales man said he would follow-up and in 48 hrs we hadn't heard much...I escalated to Lisa and in 72 hrs we had the keys. Importantly she communicated constantly and continued going back to the owners asking them to check again if they had the keys and on the 3rd attempt they found them in a coat pocket...Lisa probably saved us all a few hundred pounds.. Most people would have walked away long ago...Great to see that there are still pockets of a service culture out there.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/3/2012 - Colin Adams rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I asked Luke and Elliott to keep me informed on any properties that matched my search criteria for Yateley and almost immediately I was sent via email some interesting properties that my partner and I were keen to have a look at.  The team were vaery accomodating by arranging weekend viewings for me at times that suited me.  The offer process was very painless and I recieved a positive answer the very same day that an offer was put forward.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/3/2012 - R.O rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Thank you for all your help in helping us to look.  You have been the most attentive and helpful estate agent of all the ones we signed up with and have appreciated all your assistance.  Please thank Catherine for us.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/3/2012 - Jake rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kieran and Rob were always very quick at getting back to me. The property we ended up letting was recommended by Rob so he clearly knew what we were looking for in a property. Although it was a bit over our budget, Rob also suggested the landlord may come down on price, which she did! We had a few viewings with the Woodley office and they were very patient when we saw houses we didn't like. We never felt pressured by any of the staff to go for a house we didn't like. Having weekend and late hours also really helped as we work during the week, sometimes until late.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/3/2012 - Charlotte rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was very pleased with all aspects of Romans engagement on the letting of my property. They succeeded in achieving within days what other agents could not achieve within weeks. Well done Rob !<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/3/2012 - S Gough rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Friendly and helpful staff, very professional and fast to reply to emails.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/3/2012 - Melanie Caudrillier rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent has been really nice, things went very well. We could move in in few days and the house is very comfortable, the area is very friendly and quiet.
I would like to Thank Cathy Johnston for her kindness and her great skills and also Mister Flood who has been a very effective agent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/3/2012 - Tamara Judge rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent, fast and comprehensive support when looking for suitable properties and arranging viewings. I have really appreciated the quick response to emails and the flexibility shown when arranging last minute viewings. Very friendly, polite and helpful is how I would describe the staff I have spoken to at the Lower Earley office and as I am a first time buyer they have been very informative and free with advice.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/3/2012 - Emma rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I felt that the service that Romans provided me especially Steve was excellent. From the moment that my contact details were passed to Steve he contacted me straight away to arrange a time to carry out the valuation. When he arrived he was on time and very professional. He explained the whole process to me from start to end and how Romans would advertise my property.

I was constantly kept updated throughout the whole progress. Even when it came to buyers pulling out of the sale he told me straight away and always kept my spirits up that there would be a next buyer soon. He went above and beyond the service level that I expected and for that I would absolutely recommend Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/3/2012 - John Asdell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Elaine and her team are professional and helpful in managing the letting of our property. They are very customer focused, knowledgeable and quick to address any issues.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/3/2012 - Samantha Gill rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am very happy with the service provided during the process of letting out my house from the above members of staff that I have been corresponding with also with Michal Matejka who helped show tenants round the property. Any questions I had they were answered. I felt at ease that everything was taken care of and all members of staff who I spoke to the phone besides the members mentioned where very  helpful in responding to any queries or concerns I had.

Thanks very much.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/3/2012 - Ms. A Jenkins rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Daniel Collis came to value my property last year as I needed this as part of a divorce settlement.  Even though he knew there may be a chance I may not have to sell, he was extremely helpful and was understanding of my situation.  Of the 3 local agents I  had round to value my house, Romans were the only one that kept in contact with me every couple of months to see how things were going.  At no time did I feel under any sort of pressure and was pleased they remembered my predicament.  I didn't have to sell my house but would certainly give any future business to Romans because of the way they have been.  Thank you to Daniel and his team at Yateley.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/3/2012 - David Webb rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This is the second tenant Romans have found for us.  As before Kelly Pugh has been super efficient and friendly and found a new tenant for us very quickly.  We are also grateful for Sarah Arnott and Catherine at the London Road branch.  Everyone has kept us informed at every stage and they have made the process pain free. Whenever we ring they get back to us straight away and are always willing to give advice when required.  We are very impressed.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/3/2012 - Gary Edmonds rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From the moment I walked into the branch I was made to feel welcome and offered coffee. kelly listened to my requiremennts and described the services Romans provided. It was with some irony that the initial conversation left me doubting whether I would use Romans as they were not the cheapest around.  Talking to other agents and then reading the material Kelly supplied that night made me rethink.  I thought about my conversation with Kelly and then went back for another chat.  Kelly is a natural at what she does, she puts her customers at ease has a great sense of humour and equally important is very professional and understands the lettings market, the combination of all this confirmed to me that Romans was going to be my preferred choice and that the extra costs would be money well spent.  Kelly, Matthew and the team found me a tennant within 24 hours of the property coming to market at the asking price. I have found everyone at Romans to be always courteous and professional, and would so far not hesitate to recommend their services to others.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/3/2012 - thatcharlie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[During our purchase through Romans, two specific members of the team stand out and showed a considerable level of excellent customer service, which is not often seen in this industry.

Charles Rafferty was our initial contact and the first impressions were excellent. He was very punctual and consitently engaged a very professional manner throughout the many viewings we had. Always polite, courteous and willing to spend as much time as required during viewings. He also followed up our questions and enquiries, quickly and honestly. An excellent beginning to our experience and confidence.

Another key member of the team was Nick Billson, who tirelessly met the timescales he stated and provided up-to-date information as accurately as it had been provided to him. I had dealt with Move Managers in the past and I can honestly say that I have been let down by them by not having returned phone calls or in one occassion not ever speaking to them personally. It was a real pleasure to deal with Nick however and never had problems getting in contact with him.

If you do have dealings with Romans in the Basingstoke area, my advice is that you insist for both these members to be your contacts.

Well done Charles and Nick.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/3/2012 - M Kelly rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[
I have always found Lynn to be a very friendly affable lady who has welcomed me visiting the branch and has dealt promptly with my issues and concerns.


I have always found Lynn &amp; Elaine to be a very friendly affable lady who has welcomed me visiting the branch and has dealt promptly with my issues and concerns.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/3/2012 - Romans rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Rob provided an excellent service during the turn over of tenants whilst I was overseas, keeping me fully informed of the process. When I eventually met him to sign documents he handled everything in a very professional and intelligent maner. The Romans Woodley office is a very smart and smooth running business.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/3/2012 - Clare rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly Saunders very good at her job, keen &amp; contentious great asset to Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/3/2012 - Eileen Taylor rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly is always most helpful and is very pleasant to deal with<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/3/2012 - D. Robinson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We initially dealt with Lee who from the outset was totally professional and not at all like other pushy people we have dealt with in the past.  He found us two buyers within a week of the house going up for sale. He was always patient, always responded immediately, we can't praise him enough.

Then to Lisa who was totally outstanding - her patience and dogged determination was amazing.  She was always positive that this sale would go through and just kept fighting our corner.  

Romans are very professional, we got the feeling that they really wanted our sale to go through and that they cared.  So a big thank you Lee and Lisa.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/3/2012 - Mike rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Fairly pain-free process in obtaining rental property (when another company fell through at last minute).
Romans were able to process quite quickly and remotely - we weren't in the geographical area - and last-minute proved to be OK, assisted by sales &amp; admin staff.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/3/2012 - Von rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had lived in my house for 28 years and so I was very apprehensive about selling but as I wanted to down-size I knew I needed to take the plunge! 

The staff at Romans in Crowthorne made the whole process of selling and buying a new home really easy. I was particularly pleased that they took responsibility for all viewings and that their after sales team were very supportive, liaising with my solicitor and keeping me generally informed about progress. All the staff were extremely professional, friendly and helpful so that the move went very smoothly.

Thank you Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/3/2012 - richard darling rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Luke has excellent comunication between buyer and seller. real helpfull  and nothing was to much trouble.
I was kept informed on a regular basis, and would recomend Luke to any person wishing to buy or sell their property.
many thanks.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/3/2012 - Stan &amp; Joan Clark rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We Entered into an agreement with Romans Woodley Office, the Agents name was Mr Chris Bisson who we found to be very Profesonal, we had several meetings with Chris and after Two months of very little activity due to the Market Conditions  we Sold our Property. The dealing were then passed to Natalie Boyd the Move Manager based at head office. We found ourselves in a Five way chain which proved to be extreamly difficult to reach Exchange &amp; Completion.
Without Natalie's Dedication and relentless Hard work This chain would have brocken down &amp; we would not have completed the Sale &amp; we would have lost our new Dream home!
Natalie is a very Big asset to Romans &amp; she should be rewarded for Not just going the extra yard as she went an Extra Mile. We can not thank her enough.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/3/2012 - No Chain House Purchaser rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am not normally a person to leave reviews - but feel anyone selling a house should be aware of the awful r customer service, inability to listen and underhand tactics against other estate agents in the market, and involving the consumers in their silly little spats that they must believe gains them some sort of credibility in the market.  We viewed a property via a non Romans agent that was a new instruction to them, following unsuccessful marketing by Romans. Romans then called us alluding to be Carsons in the way they positioned themselves. They then contacted the vendors of the property. Outrightly lied to the vendors about any feedback we gave, lied that we had been in the Romans office and we hadn't.they also lied about a value that we had put on the property and lied as to how our viewing was set up. They used underhand tactics in communications and then denied all knowledge of this. Romans needs to be more considerate in exposing buyers and sellers to such issues and try to sell in a professional manner. I would now not even contemplate looking at a house that Romans are marketing - purely because Romans are selling and I would have to deal with them.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[2/3/2012 - irene stevens rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The property had been on the market with another agent without success.   Romans(Steve) provided good advice about the marketing strategy he thought we should adopt.   Once we decided to use them we had good feedback and Bernadette then took on the marketing of the property.  She kept us informed at all stages of the process, and we found the suggestion and the use of the conveyancing service made the sale easier to handle.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/3/2012 - H. Mitchla rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Delighted with the service received from Romans, especially with my dealings with Matthew Hembra. He was always there to help and advice. As this was my first time letting a property using an agent I was surprisingly delighted with the whole experience.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/3/2012 - AB rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very good professional experience overall.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/3/2012 - Maria rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have been very helpful in the run up to our move, always responded to emails promptly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/3/2012 - PEART rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We were kept  updated on progress at every stage of the purchase, either by phone or email.
Natalie was friendly, helpful and knowledgeable and answered all our queries without delay.
It was also reassuring to be able to deal with one person only.
We had a positive experience and would recommend Romans estate agents to friends and family.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/3/2012 - LM rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have overall been rather impressed with Romans Lettings Department in Basingstoke. I have to make a special mention to Jacqueline Cooney who has been very helpful and friendly throughout the process. All my questions and concerns were dealt with very promptly via phone or e-mail and done in a friendly manner. 
A downside to Romans is the high admin fees. After letting properties in Yorkshire, Winchester and Southampton  there's were the highest i have come across. 
I havent actually moved into the property yet so i cant comment of the managing of it but i'm sure Romans will not fall from the standard i have experienced so far.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/2/2012 - Mike Piper rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Marketed the property at just the right value to enable me to achieve the value I wanted. Excellent feedback and involvement during the sales cycle and the same in the post sales leading to final completion.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/2/2012 - Mr and Mrs Macaulay rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Exceptionally high quality support, service and advice.  I don't suffer fools gladly and I set extremely high standards for performance. Matthew is excellent, reliable and personable.  He exceeds the highest standards I expect.  Customer management and lettings management relies on high quality people skills.  Matthew ensures that Romans service is the very best we could expect.  We are very fortunate.  Our lettings experience has not always been so.

Mrs Macaulay
Reading RG30<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/2/2012 - James Burn rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I'm looking to possibly rent my house out, but have little idea what I'm doing. Rob popped over and chatted me through my options. He's called me at the exact times on the exact days he said he would. I've not had that elsewhere and it shows me that my house will be well looked after, if I do need to rent it out.

I won't have time for people that aren't reliable, which is why Rob and Romans will be my choice, should I rent my house out.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/2/2012 - A Moman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lynn Dunlop dealt with my enquiries and was always polite when speaking to her. Over the course of the week I made a considerable amount of calls to Lynn and she dealt with them professionally, kind and well-mannered and always reassured me. She is a fantastic addition to Romans and I think if not for her I would be pulling my hair out about the situation I was in. I think that she deserves recognition for the hard work she does going above and beyond her duties. I also believe a bonus or some kind of reward should be given for her outstanding work. Due to Lynn being the wonderful person she is I felt at ease and now considers Romans as an exceptional company to do business with.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/2/2012 - TSWW rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have let and sold 9 flats in our building and we have found them the best agents we have ever used- perhaps it is becuase we are used to London agents, who are only interested in themselves, but Romans have definitely been a great help with the sale and letting of our flats and also managing the flats that we have let. 

Would reccommend them 100% and have had a pleasure dealing with them, all very friendly and are all up to date with all matters. They have even helped with things that usually wouldnt be up to an estate agent, they also act quicky on all instructions. very happy with the service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/2/2012 - Monica rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We found Scott Caulfield extremely helpful at the outset of the transaction and it was due to him that we chose to use Romans.
We then dealt with Mike Wilson (and sometimes Aaron) who were both also very helpful especially Mike who dealt with the actual negotiations for the sale of the property.
I found that he successfuly carried out my instructions and we achieved a fair and acceptable sale price for both parties.
We then had Alison Savva at Romans sales progression who kept in daily contact with me and she kept the transaction going  and achieved a successful exchange of contracts and an agreed completion date at which point we were completely satisfied with Romans.  
I would like to thank Scott, Mike and Alison for all their hard work in what has not been a straightforward transaction.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/2/2012 - Yawar Jafri rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I've had an excellent service from start to finish even the recommandation of Caversham Solicitors was excellent. The service was speedy and yet professional. Romans helped me through the purchase of the property, the conveyancing, recommanded Caversham Solicitors who were also excellent and finally are now helping me through the rental of the property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/2/2012 - ryanjkennedy rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very helpful, when questions they were answered in a timely fashion.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/2/2012 - Sylvia S. rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Dealing with Jason has been a pleasure, he is always friendly, approachable, which is very important as you want to be able to feel you can call the person you are dealing with, without being made to feel you are making a nuisance of yourself, honest (the man has integrity) nothing has ever been too much trouble, because of Jason I will be happy to come back to Romans with my future buy-to-lets!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/2/2012 - Mr J Collett rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I approached Romans in order to enquire about letting my property. From start to finish the service provided by Ben Peel &amp; Suzi Bowker was excellent. The property was marketed very efficiently with a tenant being located and moving in, in 21 days!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/2/2012 - Kevin Roberts rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My wife and I bought 2 properties to rent last year and we had Romans in to do a full cover on the properties. I have to say one of the properties has raised a few issues and I have been dealing direct with Elaine Hawkins mainly via e-mail. Elaine has been an absolute diamond and a credit to the company. The issues we've had she has acted on swiftly and very professionally and I personally cannot thank her enough for everything she has done for us.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/2/2012 - Blacklock / Roodenberg rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Mr Lamb took his time to look at our property, give advice and talk through the lettings process. At no time did he pressure us to sign up to Romans even though he had spent considerable time talking to us. He allowed us time to make decisions and take things one step at a time. All paperwork was completed without any problems and tradesmen recommended to help us bring the property to the necessary level to rent. We were kept informed of all progress. The property was rented out very quickly to reputable tenants.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/2/2012 - Ness rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have dealt with Annette for the past 18months as she has managed the letting of my property. Throughout that time she been been professional, efficient and responds to correspondence in a timley manner. I have built a rapport with her that I am comfortable with and trust her judgement. Despite some challenges she has offered support and fair decisions have been agreed. I would recommend Annette at Romans with hestitation to anyone looking for their property to be let. Thank you Annette!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/2/2012 - Richard Hodgson rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I engaged with Romans to sell my house and buy a new one in December and agreed I would accept their fee on the basis that they did as they said they would and provided “EXCELLENT” service; the house sign sold my house fairly quickly but the constant patchy and confusing conversations that followed were poor, dealing with several people supplying the same information all the time to them and them never communicating internally and sending paperwork to my family solicitor without my authority was bad but as I found out that was just the tip of the iceberg, in terms of the buying process they simply stopped being interested in me when they had apparently done the job of selling my home despite the fact that I needed to move to complete the chain, I mean you would think they would want to earn the fee? Very Bizarre and poor service!

My buyer pulled out last minute which you cannot blame the estate agent for just one of those things but that obviously caused me some issues then buying the house I had an agreement on but instead of putting my one back on the market to try and keep my purchase together they put the house I wanted to buy on the market without my knowledge and acceptance, within effect they cancelled my purchase and despite knowing I needed to sell mine did not reactivate my house, as you can see completely without logic and ethically very poor, in my opinion both their service and trustworthiness are well below what you would expect from a professional organisation and I have since spoken to several friends who say the same – my advice avoid at all costs in Frimley!!!<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[23/2/2012 - Ian Fraser rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Michal was excellent throughout the procees of securing me a tenant.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/2/2012 - Alison Edwards rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My partner and I came in to your offices in Fleet, where we were greeted by Abie, who was very professional and friendly throughout....All through our our dealings with Romans, Abbie kept us informed and was a real pleassure to deal with.  She is a credit to the company and whilst I know she has not been with you long, she is a real asset to you.

When my partner and I start to look to buy a property you will be the first people we contact because of her.
Thanks Abbie<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/2/2012 - Clive rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Breaks the Estate Agent image, found the staff helpful and knowledgeable. Worked hard and always with a sense of humour.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/2/2012 - Jeff Salt rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would like to take this opportunity to thank yourself, Luke and the team  at Romans for your professional and enthusiastic approach. From the initial valuation you were convinced of your ability to sell our house quickly and in getting the asking price. Importantly your knowledge of the local market managed to get us nearly 10% more than the valuation from another local estate agent. The Open House strategy proved the deciding factor in generating the interest and resulted in an offer straight afterwards.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/2/2012 - Jcreative81 rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[All dealings with Romans went very smoothley from the initial viewings through to moving in. A very friendly and proffesional service was provided.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/2/2012 - Stewart Wilson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[During my dealings with Daniel Mason for the sale of my property there were a number of challenges faced which Daniel addressed swiftly and efficiently.  He demonstrated that nothing was too much hassle and always responded to all enquiries either by telephone or email really quickly which was very much appreciated by Myself and my Partner.  After completion I had to remove the sofa from the property which Daniel even offered to help with!....it was an absolute pleasure working with him throughout the entire process and would recommend not only Romans to friends etc but specifically Daniel to make the whole experience as pain free as possible.....thanks Daniel!!

We also dealt with Natalie Boyd as our Move Manager and yet again would like to take the opportunity to thank Natalie for all her help and persistence in what was a challenging few weeks.  She would always respond to both Myself and my Partner Louise even if there were no definitive updates which is exactly what was required from us...simply knowing she was on the case gave us great piece of mind<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/2/2012 - Hamish rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Daniel was professional, coureous and prompt.
He never doubted that Romans would sell our property and he was right.
He took over from another Agency that had failed to sell our property and immediately swung into action with viewings coming thick and fast.
We very much appreciate his efforts.
It goes to show that there IS a difference between local estate agencies and it is NOT just about putting the property on Rightmove. There is a reason why some agencies are cheap.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/2/2012 - Sarah Fairman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent service provided!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/2/2012 - Michele Dodd rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have recently moved to this property in August 2012.  Any problem I have experienced with this property has been addressed.  Very happy with the service I am receiving.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/2/2012 - Farrell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We found the house that we wanted to purchase through Romans and they then helped us to sell our property through an open house within 2 weeks which we needed to secure our purchase.  Dan, Nick &amp; Elliott were very good at providing updates on how things were moving with our sale and purchase and answered queries straight away.  I would definately recommended buying or selling through Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/2/2012 - Lucas rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[All issues regarding the property since moving in have been dealt with promptly by Annette. She has always been professional and polite<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/2/2012 - D Neal rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Highly professional, good knowledge, with good communication and honest. This is the only agent in this area I will use. They made the process of securing this property easy.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/2/2012 - Lorna rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent communication, especially dealing with some specific requests I had.  Very efficient at sorting out some last minute difficulties to a satisfactorary conclusion.  I certainly have the impression that Katherine is a dedicated hard working and committed member of staff.  A real asset to the branch, well done - i wish my own staff at work were so professional and committed to doing a great job.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/2/2012 - Emma rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly Saunders has been my Property Manager for 5 years and the relationship we have built is second to none, she always deals with issues promptly, always professional when attending my property never complains always available to help she is a credit to Romans<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/2/2012 - Che Bond rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Firstly I found the team at Romans to be extremely helpful and very professional. They responded to my voice messges and emails almost immediately and I felt that I had knowledgable help available. A tenant was found pretty much within two days of the property going on the market and even though that person pulled out, a new tenant was found within a week who has now moved in. All the contractuals dealt with by Caty were very well put together and without any errors. 

I am very pleased with the support the team provided me and would highly recommend Rob and his team to anyone who needs an estate agent. 

Thanks Guys.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/2/2012 - Steve R rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Charles was excellent, we drove by the property to see if it suited our needs before arranging a viewing - Charles made a significant effort to come straight out to enable us to view was much appreciated as we were due to travel back to Cornwall later that day. All parts of the transaction went very smoothly with Romans' Nick as the purchase coordinator always phoning back promptly when he was not available to take our call. Branch manager Mark reinforced the overall professionalism by hand delivering the keys upon completion. Overall we were a delighted customer.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/2/2012 - Warren rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly Saunders at Romans Wokingham has been an absolute pleasure to work with. As a tenant it can often be quite a challenge to have letting agents look after your needs however not so with Kelly. She has been professional, responsive, courtous and helpful in all of our dealing and I would have no hesitation in recommending here to any prospective tenant or Landlord.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/2/2012 - Harley property developments rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very professional, good communication, very obliging, a very satisfactory service. 1st class.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/2/2012 - Janet watson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Good efficient service<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/2/2012 - John and Veronica Bull rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We found Romans of Tilehurst extremely efficient, helpful and very capable at selling our property at our asking price.   We would thoroughly recommend this agent to anybody.   We have used other agents in the past but now we would only go back to Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/2/2012 - Ian rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Like other reviewers we too had used another agent for quite a period of time. We eventually switched to Romans after a niggling feeling that we were not really being served too well. We were immediately clear that we were now in the hands of a much more professional organisation. George Steedman, the branch manager, gave excellent advice at the initial stages and to my surprise I received calls from their H.O to check that I was happy with the service that I was receiving. I was constantly &quot;kept in the loop&quot; regarding the steps that they were taking to maintain interest and had reports on every viewing.
Bernadette in the Sales Department was superb and once they had found a buyer I was still kept up to speed by Paula in their Customer Services Department.

My advice would be listen to their advice regarding what is a realistic price in these difficult times and then let Romans do the rest. I cannot praise them highly enough.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/2/2012 - Rob Saunders rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Catherine was excellent - never pushy or arrogant as I have found with other agents.  Knowledgeable about the property and always responds when she says she is going to.  Catherine is an asset to Romans<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/2/2012 - David Murray rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We had failed to let the property through another agent so we wished to appoint a second firm to energise the situation. 

We were impressed by Matthew's enthusiasm and professionalism and having appointed him to take on the letting, he achieved the asking rent, from very good tenants, within 2 weeks.  They moved into the property 10 days later!  Quite a result!!

(Please note that I do not want my details published in any way whatsover but you may use my comments unattributed)<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/2/2012 - Aimee rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly Saunders (Property Manager) - provides efficient resolutions to tenancy issues that we have had.  If I were to buy a property in Wokingham I would have no concerns with appointing her to manage my property.  Conducts regular inspections.  Easy to reach via e-mail and pleasant nature.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/2/2012 - Romans Victim rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[In short, Romans will rip you off when you check out from their property. If you wish to blow your HARD EARNED MONEY go ahead and use their services. Romans will make every effort to deduct the deposit.

This is the second time I am using Romans and my findings are 

1. The check in will be done quickly (A two bedroom house will take only less than 15 mins). You will not have any insight on how they do check out. For example the mattress will be marked as In Use, you would never know what it means at this point in time. Every item will be marked professionally cleaned including curtains and blinds.  In my case the curtains were so dirty to the top. Don't expect that house to be neat and clean. I found the house was full of empty bottle containers, broken plastic boxes and empty card boards. It was difficult for me to find a place to keep my stuff on the initial days.I even found food particles in the fridge. Your check in report won't include everything like scratches inside fridge and the description will be ambiguous(&quot;Few Scuffs&quot; on the wall during the check out they will write as &quot;Numerous scuffs&quot;)
2. The check out will be done in more scrutinised manner a 1 Bedroom apartment will take approximately (1.5 hrs). Be prepared for unpleasant surprises.If the mattress has a strain will be marked as heavily strained and would incur a 40 damage charges and taken away from your deposit.  They will look for every item and mark as either damaged or requires cleaning even if you have done professional cleaning. Don't forget you MUST hand over the receipt for professional cleaning. They will send you overly priced invoice for professional cleaning even if you have done one as they would like to use only their &quot;TRUSTED CLEANERS&quot;.
3. Forget about your deposit money if you use Romans because they will make sure that most of the money is paid to their trusted cleaners.
4. Never forget to remove your stuff from the house during the check out. Luckily I didn't leave anything in the house except for a Rose bush in the garden, which Romans wanted to charge for removal. This is completely contradictory with the state of house I received.  
5. If you wish to arbitrate this issue, right from the top management to the bottom you will get elusive answers and explain the procedure to take it to mydeposits.  Everyone will make you frustrated and eventually you will give up.
6. My best advice is STAY AWAY FROM THEM &amp; PROTECT YOUR HARD EARNED money.
7. They will sign you up with Spark energy another rip off company.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[15/2/2012 - Mr Shek rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We had the most pleasant experience selling our house using Romans. I don't know if all the agents are of this quality. As we had the best service imaginable from our agent from the Caversham branch - Alun Graham. 

He took great care &amp; effort in helping us get the best deal for out place &amp; went the extra mile in making it all possible. We were in a few sticky situations, but we came through &amp; we'd like to thank you Alun for the service u provided &amp; all the help that you are still willing to provide even after completing the sale. That's what I call 5 Star! 

I have no hesitation in recommending Romans in Caversham. If u live or want to move around here, this is the place to go to.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/2/2012 - DarkFirebrand rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Rob showed myself and another prospective tennant (due to be living with me) around the property at short notice.
We were informed of some refurbishment works going to be taken place.

The paperwork was given and completed very quickly, and even with a change of tennants (the other person dropped out on the agreement) Romans were always very poilet and I always recieved a very quick response from them.

It was a fantastic service they gave and I would recommend them to anybody<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/2/2012 - Vin Lewis rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Do you know what, from the first day Bernadette called to introduce herself, she was on the phone as soon as there was the slightest interedt in my property. I had been on the market with a local agency for 4 months with just as many viewings and no offers. In the time that I was on with Romans, I had on average 1 weekly viewing and with the market the way it was, as well as my asking price being over the 3% Stamp Duty threshold (which was a pain!), a serious number of offers were forthcoming. Not sure what the Romans negotiation tricks are, but I wish I could use them in my line of work on a daily basis!

Anyway, throughout the sale process, I was kept up to date by Bernadette and even called on ocassion to touch base, when there was not any significant news.

Only downside for me was Romans 'Conveyancing'. Having been promised that there would be regular contact by email/sms/text and updates. Heard from them twice. And then they had the cheek to ring after I had exchanged contracts to ask if they could assist with Utility supplies in my new home......err....no....

Thanks Bernadette for selling my house and also for cheering up my days/evenings and weekends. All of which you seemed to be calling from work when you contacted me!!!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/2/2012 - Peter and Deborah rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We found a property we liked through Rightmove, and contacted Romans, Caversham. We were dealt with by Alex Fletcher. At the viewing he was very informative but not pushy. We were able to negotiate via Alex a rental price that we felt was in line with current market rates. 

In our dealings with Alex he kept his promises, phoning us back as agreed and providing the answers to detailed questions we had asked. At a time when we were dealing with a lot of other estate agents and solicitors who were poor in this regard, the service provided by Alex was exceptional.

We were able to move in on the day we requested and the property was in the condition that we had expected (ie it was thoroughly cleaned and all the repairs completed).<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/2/2012 - Reading rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am still awaiting complete deposit back. i have been told they have overpaid the deposit for expenses to landlord and chasing him to return. I left the property in June 2011 but still awaiting. They will only respond if you bother to call them. Status has not changed for last few months. Lengthy complaint procedure which I am going to follow as I do expect compensation from them.Surprisingly the deposit was held by third party mydeposit. - as I was told but they haven't action this either.They all are same as long as you are not there customer. Once they have made their money they move on and leave you to struggle. Also while on the property they sold utilities to 'SparkEnergy' and included a clause in the contract. They overcharged me a lot.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[12/2/2012 - Lori Ross rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lori looked after the management of my property and has a warm and friendly nature. 
She built up a  good rapport with my tenants and has excellent communication skills which is essential.
I found Lori to be reliable and she has a great deal of 'common sense' making problem solving both practical and economical which we all need in this day and age!!
Thank you Lori<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/2/2012 - Dave Foster rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans were professional and efficient throughout the sale of this property.

Initial valuation was optimistic but in line with other agent's valuations. Useful advice given on preparing the property for sale and the strategy for marketing a property of this type (probate sale, good location, requiring modernisation).

I was kept well informed of visits by potential purchasers and of their feedback, and of the progress of the chain after agreeing the sale.

Exchange and completion proceeded with only minor delays.

I was very happy with the service provided.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/2/2012 - Shan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans Farnborough have provided an excellengt service. All calls returned. House sold in a week - can't get better than that<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/2/2012 - Roger rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I can be a hard person to deal with at the best of times being self-employed and always unavailable to talk but Kia Buckley has been extremely professional and has chased me up, told me when/what to sign and has been a delight to talk to with any issues regarding my new tenant. 

Definitely will be using Romans again, and not just a small part down to the service I received from Kia.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/2/2012 - Kaylee John rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found that not always was I kept up to date with proceedings leaving me to contact Romans to find out where in the process we were. Knowing the effort needed to process admin work, I believe the 400 admin fee was very extensive. Also the inventory and landlords contract signed took 3 weeks to get back to us.

Apart from these negatives, I was always able to reach someone for queries; even leaving voicemails, calls were returned promptly. Staff were very friendly and made my partner and I feel very welcome on visiting the office in Aldershot. Dan Dugay was very professional and made the process easy for us. 

To conclude, I would recommend Romans to friends that wanted to rent, and am very pleased with the property we are renting.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/2/2012 - MLP rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Agent dealt with us in an extremely professional manner. We had been let down by a previous owner and agent at the last minute and Lauren managed to find us a house and get the paperwork started all within 1 day so we were able to stick to our plans to move on a certain day.

Thumbs up to an excellent experience!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/2/2012 - Batcheldor rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[After having our property on the market  with a different agent, we decided to give sole agency to Romans. The results were almost immediate, we had in the first week more viewings than we had previously had in several months. We then accepted an offer on our property and left the rest to the team at Romans. Ours was certainly not the most straightforward of house moves but due to the continued efforts of Natalie we eventually completed and have now moved to our new home. I would recommend anyone wishing to sell their house to consider using Romans<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/2/2012 - mixed feelings rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I viewed several properties with Romans and found I was often suggested unsuitable properties when looking around (by all agents) as our needs were specific.  One property was misadvertised at the wrong price but only one person acknowledged this which felt a bit cagey.  The staff look smart, as do the modern offices and they usually respond quickly to messages if not there.  However, over Christmas when I had an urgent issue I found it very frustrating as the offices were closed and the messages weren't overly clear about this.  I did get a call back which was a relief but it wasn't clear when I left messages that this would occur until after the new year.  We also got annoyed when we were told our checks were done only to discover my partner's wasn't and we were due to move in shortly!  I am unimpressed with the maintenance of the property we have moved into; things we reported before we moved in and were told could be resolved were still not and I ended up having to sort out some issues ourselves.  Several things were and still are broken and not cleaned property (left to us to sort out) and to top it all the fire alarm didn't have a battery in it so that could have been quite serious.  Also, the quality of fixtures are very poor so it feels a bit like we have the cheap options for all of these which is frustrating as we have to be so careful not to break anything accidentally. Overall I think I would rent with them again but I agree with the other comment that the leaning seems to be towards the landlord not the tennant and I would be more pushy about getting jobs done before I moved in.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/2/2012 - J rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent was a positive and presentable person. He went out of his way in helping to book viewings near office closing hours as I was only available for after work weekday viewings.

After a sale was agreed, however, I did find that their responsiveness to my questions were not as quick, which lead to a slightly negative view of Romans, although they did get back to me eventually.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/2/2012 - A F rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[No problems with agent or office.  Found a property quickly, met there promptly for inspection, and was available for all questions regarding tenancy.  Overall good attentive service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/2/2012 - Mary Harwood rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been using Romans fro the last 2 years and have nothing but good service from them. They are proactive when there are problems and always kkep me well informed of all that is oging on with my property. I can thoroughly recommend them - partoculalry for those who will not be living near their property and requiretheir Management services.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/2/2012 - ToonSquad rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would definitely recommend Roman's to anyone, I viewed and moved in within 2 weeks and everything was sorted readily and easily. There vetting process is a little OTT, however I understand that it's an important process and can't fault them for it. Great Service, great communication and seem to be a fair letting agent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/2/2012 - Dan &amp; Penny rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From the first viewing around our new home we found all the staff at Romans polite, knowledgeable and approachable. 

We felt comfortable with them and that we could be open and honest. When dealing with staff at Romans via email and telephone, any queries or concerns we had were always dealt with quickly and thoroughly, we had contact predominantly with Carl in Farnborough. 

The 'move manager' service  - which is provided free of charge  - is a huge asset to the company and helped when dealing with Solicitors - something which sets Romans apart from other estate agents. Many thanks to all at Romans, in particular Carl Skinner and Alison Savva who we feel deserve a special mention for helping us all the way through our move.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/2/2012 - Gail Rich rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[It was not the easiest of purchases for various reasons, but Simon is really on the ball and went out of his way to help the process along. We appreciated his availability, his tenacity and his professionalism.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/2/2012 - M. Walker rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[In the four years as a landlord I have consistently received courteous and professional service from Romans. Matthew and Judy (and Shirley before her) have been excellent representatives of their company, and I would not hesitate to recommend this organisation to anyone.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/2/2012 - Lynne rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From start to finish Romans proved they were worth the higher fee that they charge compared to some other agents. We dealt with Chris, Rob, Natalie and Catherine all of which always delivered all that they said they would and more. What we particularly liked was the calm professionalism, excellent advice and superb marketing of our home. We sold  in just a week by means of a Romans Open House which meant we didn't have to keep having loads of viewings. It was all done in just one day!! Well done to the whole team....awesome.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/2/2012 - Neil Sturman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Tim and Michal were both very friendly and I was always confident that they were looking after my best interests and working hard to ensure tenants were found.  As an overseas landlord it is important to me to know that my property is being well looked after and I am happy to say that this is the case.  A great service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/2/2012 - Dare rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kieran was a very helpful individual at Romans. He took the time to listen and understand my requirements. We were looking for a place to rent urgently and he found something for us although it did not meet all our requirements, but satisfactory.

I found the finance department a little bit forceful and rigid. Even though I have informed them of my intention to move in early (before the minimum days notice period required before charging the early moving in fee), they still insist that I will pay the early moving in Fee. Kieran as mentioned earlier helped to broker a deal where I only paid the fee to ammend the contract and not the early moving in charges. In the end, I will say the services was good, but they could do a bit more. I will say the individual staffs are fantastic, there may be some target given by their organisation which make the staffs a bit aggressive in chasing and closing deals.

To thier credit, after Sales Services was very good. Rob was checking consistently to ensure things are running smootly once we moved in.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/2/2012 - Phil Lamb rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I asked Kieran at the Woodley office to find a tenent for my 2 bed terraced property. He did so within a week! The perspective tenants went through the necessary checks with flying colours. All the administration was then very competently handled by Caty. The whole experience was seemless and filled me with condidence.
I would definately use Romans again and specifically Kieran and Caty!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/2/2012 - Kay Harbor rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[After two fruitless months with a previous agent, Romans were engaged and we immediately saw a vast improvement in both service and communication. Many viewings resulted in multiple offers over the course of a single weekend with one being accepted at a figure in excess of expectation. Amy and her colleagues did a wonderful job for which we are very grateful.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/2/2012 - rowly05 rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The service received when renting with Romans was great, they kept us informed at all times which helped put our mind at ease. When terminating contract they were helpful, instructing us on everything that needed to be done and helping us through it. I'd have no hesitation in renting from them again if I was ever in the area.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/2/2012 - Dora Martin rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have dealt with Annette since moving into Hulbert Gate in October 2010.
I have always found her really efficient and prompt. If I have any problems or queries, she is on the case straight away and communicates with me/updates me all the time. She resolves issues really quickly which is great.
She is definitely a great asset to Romans.

Dora Martin<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/2/2012 - Nick Mayo rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have used Romans for the last 6 years and the service we have received has always been professional and reliable. They have always found us tennants in an efficient manner. I wouldnt hesitate in recommending Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/2/2012 - Sue Austin rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Initially helpful and very positive, but advertised our property  with ,wrong address, wrong postcode, wrong position on the map and wrong bathroom layout.Only managed to take  photo's of the corners of the rooms  because they didn't use a wide angle lens and the rooms were small. Apparently it would would have cost us money to get a professional photographer in, funny how other agents manage it.
On the positive side Jason was a very good sales person, shame it didn't translate into the service level.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[31/1/2012 - disgruntedtenant rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Terrible experience as tenants.  Are great at serving their customers which means sellers and landlords. Tenants are not treated well.  Had lots of issues with the property. Leaking drainage, damp, mold etc.  Do not guide the tenants at all on options available but will keep chasing for rent. As faithful to the landlord as the dog is to his master.  stay away, not recomended at all.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[31/1/2012 - craig Wither rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lauren was really professional and helpful. The only let down while using Roman's was the amount of flats that we offered on then came back and didn't want sharers. So not only was it a let down but it was a waste of time viewing them. I feel if Romans looked into this point there service would have been excellent. Its unfortunate that we went with another property agent but the property that we well in love with didn't want sharers. If i was looking again for property i would definitely give Lauren a shout.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/1/2012 - Mr and Mrs Powell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We had previously tried to sell our house using 2 other agents, lowering the price from 320k to 299k over a period of about 4 months earlier in 2011.  During this time I think we had 5 viewings so had removed it from the market to review our options.  We decided the only real option as a family was in fact to sell and move home so we approached Romans to market it for us as they had a bungalow on their books which we really liked.  
Alun came to value our house and it was decided to market at 295k.  We had 3 viewings booked in during the first week of marketing and sold it within 3 days!  We were so thrilled.
Unfortunately, due to circumstances beyond all of our control, the bungalow we liked was not easily available for purchase.  This was really hard to deal with as we had been so fortunate in selling quickly but Ashley did everything he could to try and secure it for us.   We were offered options by Ashley, including selling ours and renting until the market refreshed.  
Eventually however we found another bungalow which we proceeded on with another agent and so the chain was complete.  
We have been really pleased with the level of contact, professionalism and the result.  They were great on the phone, always calling back asap and easy to get hold of.  When we just walked in unannounced a couple of times they were friendly and totally on top of their game.  
In conclusion, they did what they said they would do, they sold our house.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/1/2012 - Richard Kochman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[House letting is a completely new experience for me and my family, but Romans made it a very easy and uncomplicated experience. Nothing was too much trouble - from organising a time for contractors to collect the key to arranging a last minute inventory. I had lots of 'trivial' queries during the process and all were addressed quickly and efficiently. I would have no hesitation in using them again and recommending them to others.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/1/2012 - Chris rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found the whole Roman's team very professional and helpful guiding me through the correct procedure to let a house.

They kept in regular contact with me by phone and email, even calling me on a Saturday morning.

You get what you pay for and I would use Romans again for my second property without question.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/1/2012 - Happycampers! rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I cannot praise the team at Romans Frimley branch enough. We had been on the market with a different agent for 6 weeks with very few viewings. We had found a property we wanted to buy so had to sell quickly and all our previous agent could suggest was to lower our asking price, which we couldn't do and buy the house we wanted to. Tim Harris from Romans Frimley branch came to see us and assured us that with the correct marketing, Romans could get our property sold within the timeframe we needed and close to our asking price. We held an open house and sold our house that same day and got our asking price, which meant we could buy our dream home. Honest and true to his word - Thanks Tim!  Thanks to all at Romans that made it happen!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/1/2012 - Ruth McLeod rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lauren  was proactive in securing new tenants for us in a relatively short space of time and for negotiating and advising us of an acceptable rental increase for the property, which was agreed with the  new tenants.  Overall  we felt we had received good service and would be happy to recommend Romans as rental agents.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/1/2012 - Mr S Wright rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The entire Romans team were very determined to close the deal and I had great confidence that they would and indeed they did. At the price I wanted too. The process did not run smooth due to a demanding buyer but Romans helped me through all the way and I was very happy with their support and proffessional service. I was very pleased that I picked Romans to sell my property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/1/2012 - Anita Nath rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent communications and services right from Marketing my property for tenancy, following the required processes, follow-up to meet required deadlines, to managing the collection of rent on a regular basis and maintenance. Rental income always credited on-time every time. Issues communicated and permission to fix  obtained promptly in order to avoid issues between tenant/Landlord. Very proactive in reminders for tenancy renewals. Always found professional tenants and I have never experienced issues with any tenants or received complaints from neighbours on any problems during the &gt; 7 years of tenancy. My property was never left vacant between tenancies. Whilst ROMANS have a professional and Business like approach the agents have also been very friendly as well in dealing with me personally as a LandLady. I strongly recommend ROMANS for property lettings.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/1/2012 - D Holmes rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Good service, office was open until 7pm..<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/1/2012 - Jean rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We were impressed from the outset by Matthew's knowledge of the market and his realistic and open manner when discussing how Roman's would market our propertry.  Our house was marketed successfully leading to an early sale. We appreciated the role of Natalie who then kept in regualr contact, informing us of the progress of the chain and answering our questions.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/1/2012 - Mr and Mrs Doyle rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The staff at the Woodley branch were extremely helpful at every step of the way. We had not moved house for nearly 30 years so were quite unfamiliar with current procedures, Romans gave very helpful advice and were able to put us in touch with reliable removals companies, advised on conveyancing requirements, etc. They were very helpful when arranging viewings and did their best to schedule visits at convenient times. Their staff were friendly and supportive and took a real interest in our business. Once a buyer had been arranged, they also have a moves manager who assists at every step of the way with all the details and problems that come with dealing with solicitors, other estate agents involved in our purchase of a new property, and removal firms etc. All in all, Romans made a very stressful time as easy to deal with as they possibly could.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/1/2012 - Tichborne close rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Decided to sell through Romans and house was sold withing 2days of being on the market, we dealt with Elliott and Nick who were both very helpful and kept us informed constantly with what was going on and made the sale of the house a very painless and smooth operation from start to finish and would highly recommend Romans if anyone out there is considering selling in the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/1/2012 - claudette jansen rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[
Jodie from your Farnborough branch, has been very helpful with our mission to find a new place to rent, we started looking at renting, around the middle of December 2011.  We viewed 2 property's and when we weren't satisfied, Jodie continued to call back and updated me on other property's we may be interrested in, she was always on time, at the viewings, and called me back to say she was still looking, not like other agents we have dealt with, and i'm still waiting for call backs!!!  Thank you very much, she managed to find us the property we are going to move into, 34 Haskins drive.  She was great!! Thank you


Jodie from your Farnborough branch, has been very helpful with our mission to find a new place to rent, we started looking at renting, around the middle of December 2011.  We viewed 2 property's and when we weren't satisfied, Jodie continued to call back and updated me on other property's we may be interrested in, she was always on time, at the viewings, and called me back to say she was still looking, not like other agents we have dealt with, and i'm still waiting for call backs!!!  Thank you very much, she managed to find us the property we are going to move into.  She was great!! Thank you<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/1/2012 - Stephanie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[When purchasing our property, Carly Eaton was very helpful throughout keeping us up to date with any developments that were taking place. She was also very helpful when arranging extra viewings and with extra calls we made to ask questions.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/1/2012 - Phil Roylance rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans were excellent throughout the sale of my property. Everything was handled in a professional and speedy manner and we were able to accept an offer within 2 weeks. I am very happy with the service i recieved

thanks<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/1/2012 - Paul rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This Sale was tuff. Romans found us a buyer within a few days, only for that buyer to drop out after 6 weeks of conveyancing. Thankfully Romans were able to come up with another buyer almost as soon as the property went back on the market. However, due to problems with the buyers property, this turned into a lenghty and frustrating conveyance. Throughout the whole time, Louis d'Espagnac of Romans, made it his personal mission to get things done and complete the sale. Without the personal attention fom Louis and his team, I would have walked away several times. No one expects their sale to be difficult, but it is only in that situation that you find out how good the agent really is. I doubt I would have received the same support from one of the smaller agencies.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/1/2012 - Hughes/Green rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have recently moved into a rented property and are both extremely happy. Kieran Lamb at the Woodley Branch was both very helpful and super organised, we were really impressed by how smoothly he dealt with the whole transition. The only niggle we had was the Keysafe application , my partner has been through the process a few times within the last two years and they are not quite as helpful as they could be , however Kieran was quick on the case and had it sorted in no time<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/1/2012 - Emer rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have been searching for the right home and Josh Clifton has been excellent. Josh met with us and listened to what we wanted - he then proceeded to arrange viewings for exactly the types of properties we wanted. He did not push unsuitable properties our way.

Josh has remained friendly polite, honest, knowledgeable and contactable (so important) right throughout - even when we didn't make offers on houses and another time when we did make an offer and it didn't work out with the seller. 

Our experiences with other agents is that unless there is definate sales involved - they're not interested. This is not the case with Romans in Warfield - Josh and Jonathan. This is the reason made a decision very early on the place our property with them to sell. 

I cannot recommend them more - i think all other branches within Romans to take note - as well as other companies

Fantastic customer service! :)<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/1/2012 - parvez ansari rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am writing this feedback for ABI DABORN who works as a lettings consultant at the fleet branch of romans. This has nothing to do with overall service of romans as a company. 
I would like to recommend that Romans should learn from ABI  about the manners, enthusiasm and honesty which needs to be shown by staff and viewing consultants. Majority of the staff think and act like big shots and have attitudes.

ABI has always tried to help me out in her capacity with a smile and no attitude whatsoever. I think she may be short on experience but I am confident she will go a long way. I wish her all the best for the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/1/2012 - Kellie Pollington rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I usually do not rate customer service as excellent, however our experience with Romans can only be described this way. Not only did we sell our property through Romans but we were so pleased with the service we are buying through them also.
From the first meeting with Amy, who is friendly, appoachable and professional (and always seems to be working!!) we were impressed with how efficient and communicative the whole team are. They kept us in the loop every step along the way, provided feedback, and returned calls and carried out actions when they said they would. Having had first hand experience of other agents this far exceeds the norm.
I would fully recommend Romans to anyone looking to buy or sell a property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/1/2012 - Jess rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I dealt primarily with Jodie Kelly and have found her Professional, Friendly and approachable and it's been an easier experience dealing with someone like Jodie. I have also had contact with Hanna in Farnborough, Caroline Creed, Stephen Mount and Elizabeth at head office(?) Bracknell/wokingham and have found everyone very helpful.
Thanks for a great service<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/1/2012 - Katy maley rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been a tenant with Romans in my last two houses and have never had a bad experience. My property manager Kelly Saunders was always there to help. If i ever had a problem with the house she would contact the landlord to sort this out straight away. 

When i had to move out of my 1st property last year Ellie Milne made sure she found me another place ASAP which was within my budget and was an ideal house for me. Both have made the last 3 years with romans an enjoyable experience.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/1/2012 - Adeline Cutting rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans and manager Mark Wright has provided us with the worst possible service.  They have failed to communicate with us for 8 months, and also pulled our property from the market without informing us about it.  It is very clear that they didn't want our property to affect their stats and competitive strategy against Prospect.  It is a disgrace to deal with a company who is supposed to market your property, but completely ignoring you from day one!  Worst worst worst estate agents I've ever come across!  AVIOD!<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[13/1/2012 - Daniel rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent service, always on the phone, sold quick.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/1/2012 - ALandlord rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As a Landlord dealing with a renovation and letting property, we have found that good communication is essential for us, which we have found with Prospect Real-estate Agent. 

Additionally, the understanding of our long distance situation, and working with us with consideration and the willingness to help that little extra has made us feel very comfortable with Prospect Real-estate Agent, Letting Department.

We are dealing with a helpful professional chap named Ben Peel who has conducted his job in a friendly reassuring manner.

We hope that the management of Prospect Real-estate Agent will always provide a healthy comfortable environment for their employees, so that they can individually thrive and offer the best service to the customers that choose Prospect Real-estate Agent. 

Thank you.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/1/2012 - Annette Bird rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We were undecided about which estate agent to use as our property was a Warfield Property but the balance tipped towards Romans as we liked appreciated their honesty and proffessional approach.  We dealt mostly with Jon at the Warfield Branch who was very helpful  but also had lots of contact with others at Warfield and Bracknell, and always found them helpful.  The property sold really quickly after an open house viewing - when we received two separate offers within the hour.  Jon then negotiated a higher offer for us which we were happy with and did all the relevant checks to try to ensure as far as possible that the buyer was serious and in a position to purchase.  The administration process up to completion was overseen by Lisa who was always on hand to answer queries and deal with problems etc.  All in all we were very happy with our service and will use Romans again in the future to market our properties.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/1/2012 - Simon rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The service from Romans' Aldershot office was excellent from the moment I contacted them to discuss selling my property.
The information provided was extremely comprehensive, clear and helpful. The agreement was absolutely clear with no 'hidden extras'. Romans have been highly efficient and proactive throughout the sale process, working with the buyer and solicitors to ensure that everything has gone as smoothly as possible. I wouldn't hesitate to recommend the Romans Aldershot team.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/1/2012 - Andrew Beshaw rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[In looking for a rental property in the Camberley/Frimley area I approached a number of letting agents in the area.
 I found the service and professional approach of Romans to be way in excess of the other firms. They were always available to assist in all matters and the whole transaction was completed quickly and smoothly. I would highly recommend Matthew and his team to anyone with a requirement in the area.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/1/2012 - lyn rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We found the staff at the Sandhurst Office of Romans to be extremely professional and friendly with the sale of our home and our subsequent move.  They went the &quot;extra mile&quot; by being supportive throughout, always keeping in touch regarding feedback, always willing to show buyers around, even helping us to find a property.  Their honesty and patience was much appreciated! We felt they were truly working for our family and taking note of our needs and requirements, not just selling a property!  We thoroughly recommend the Sandhurst branch and feel that their &quot;personal touch&quot; made all the difference to our moving experience.  In particular we would like to thank Matthew Pointing for his dedication and support.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/1/2012 - Kevin rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[In a short lead time they sold our house for the price we wanted.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/1/2012 - LOUIS rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[A COMPLICATED SALE WHICH ROMANS MANAGED VERY WELL UTILISING THEIR SKILLS TO THE FULL<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/1/2012 - Keith rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Prior to actually moving-in to the property Romans, and the staff at the Aldershot branch were excellent; very quick to respond to any enquiries, and Dan was also very helpful by providing detailed information where needed.

However, I wish I could say more for the after sales team. We have had several problems, and once they mount up they tend to be quite time consuming, to name a few:

Contract raised under the wrong name
Contract sent to incorrect address
Several delays by Romans when responding to enquiries via email (after sales)
Draft inventory not forwarded to us within the 10-days as stated by check-in agent

In fact, we had to chase-up with phone calls for the majority of our emails, as they were never responded to within sufficient time, or because questions we had asked had not been answered at all. Now I suspect, as far as letting agents go, these problems are quite insignificant; but the fact our inventory was not forwarded on to us within the 10-days, as stated, could now be an issue for us, although this is partly due to problems with the property. 

My overall opinion is that the staff are helpful and are genuinely friendly, but I suspect the back-of-house staff have too much work on to be able to reply promptly, and efficiently, as you would expect and hope; especially when renting a property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/12/2011 - S rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Firstly I have to say I can't fault the Move Manager I dealt with, she was very helpful, answered and dealt with all my questions and problems very promptly, unfortunately I can't say the same for the sales team, they were unhelpful, rude and arrogant, I would never use them again for buying or selling.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[22/12/2011 - Karolina Burman rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My husband and I was relocating to this area. We had to find a house that suited our requirements in very short period of time. A manger of the branch, rob flood, was very professional,prompt, and understanding. He returned called without delay and when he sId he will ring later he always did. Within ten days of finding the property all our checks were completed, contract was emailed to us and details of the tenancy were explained. All of this even without opting for a fast track!!! I am extremally grateful for all the help offered!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/12/2011 - Lisa rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Cannot recommend enough. Any questions i had were answered almost imediately, i was allowed to view the property as many times as i liked after the offer was accepted &amp; they bent over backwards for me. Couldn't have asked for a better transaction, from all parties concerned- Thank you!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/12/2011 - K g rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found the office to be knowledgable about the local area and keen to listen to my needs.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/12/2011 - Stewart rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very good at getting people through the door and a big thanks to mike Wilson at aldershot who was brilliant in keeping me informed as to what was happening . I wasn't so happy with the liaison person Alison as I had to phone her and ask what I had to do as I wasn't told other than that top marks<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/12/2011 - Jo rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The selling team were excellent in arranging viewings and showing people around the property. Generally everyone I dealt with was efficient and genuinely friendly. I didn't have any &quot;no-shows&quot;, and Romans brought plenty of prospective buyers to see the property.

My only criticism is on their follow-through following viewings. A low offer was made on my property at an early stage. I rejected this out of hand, as it was made without the property being viewed. The team did not suggest I went back to this offer later down the line, even when I was looking to reduce to the price of the property. Another estate agent, (touting for business) suggested we contacted the potential buyer again, and as it turned out, we agreed to sell to this purchaser. 

I am left wondering why this offer was left in limbo, with no follow up for 7 weeks... The buyer (a professional landlord) was known to Romans, having purchased properties through that office before. Perhaps if we had gone back to the Buyer sooner, we could have secured a better price, or at the very least, completed the transaction sooner.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/12/2011 - Jeremy Godwin rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have found Romans to be reliable, efficient and thorough. Any issues with letting the house have been progressed by Romans to my satisfaction without having to keep reminding them. On top of this, I have found all the Romans' employees to be courteous and pleasant to deal with. All-in-all exactly what a landlord or landlady likes to see from a letting agency. I would recommend them without hesitation.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/12/2011 - Arriane rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I've been getting pretty fed up with Romans. I originally letted my property from Jon Hallet, rather unfortunately, just as they were taken over. I wasn't told they were being taken over, in fact, I was pushed to move in earlier than I'd planned...rather conveniently the day before Jon Hallet closed for business. I found this out when I was moving in, when the inventory clerk informed me.

I filled out a form for Jon Hallet whereby they were supposed to take my bank details, and sort of direct debits for all my utility suppliers. This was never done, and its been an uphill struggle ever since to find out who I'm actually supposed to be paying, for what.

There were a few niggles when I moved in: Broken tap in the kitchen, broken dining chair, a broken toilet seak and a a mouldy blind. I asked for them to be dealt with, the tap and toilet were sorted, but by Jon Hallet staff on their last day.  I'm still living with the chair and the blind (which is now spreading its mould onto the walls. Lovely.)

A month went by, and still nothing about the fact that my letting agency no longer existed. The payment for my first months rent went out, and, feeling slightly supicious by this point, I phoned Romans. &quot;Hi, I've been told that my letting agency, Jon Hallet, no longer exists. Just wanted to check you'd got the money for my rent okay!&quot; 

Oddly enough, they hadn't. In fact, it turned out that they didn't know that my property was supposed to be on their books. Or that I was supposed to be one of their clients. This got resolved. At the same time I complained about the blind and their chair again. The message was supposedly passed on to the appropriate person. Nothing happened.

I've sent other, occasional emails, I've popped into the office occasionally. I haven't chased them very hard, but I'm a busy professional. I don't have time to. And I can live with eaiting on the sofa, and asking any guests to bring their own dining chairs... the mould is more annoying. I also discovered that the hot tap on the bath doesn't work properly. No sign of that being fixed either.

This month, all of 6 months after I moved in, I was finally sent a letter about a forthcoming property inspection (I wonder if my landlord knows they left it that long? I thought they were supposed to come every 3?). I had hoped to be in when they came, but it wasn't possible to arrange the day off work. I left a letter detailing all the issues in the property on top of the broken dining chair in the centre of the sitting room. It clearly had written on it FAO Visitor from Romans. I asked them to give me a call to discuss the maintainance issues, and let me know that they were happy with the condition of the property. I have heard precisely nothing. There is no evidence to suggest that they actually visited at all.

I'm now wondering if I should phone my landlord (his number was left in the property in the event of emergencies) and fill him in on the fact that Romans don't actually appear to be doing a thing when it comes to &quot;fully managing&quot; the property. 

So I guess my message is, Romans are probably fine if the property you move into is perfect in every way. If there is anything slightly wrong, and they're supposed to managing the property for your landlord, stay well away! They're just as hopeless as all the rest.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[18/12/2011 - BHL rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We had used another Romans branch for a previous sale eleven years ago and had found the service to be excellent. 

We chose Romans again this time and we have not been disappointed.

I found Romans to be very businesslike and honest throughout the whole process of selling our house.

A dedicated Romans move manager took over following our acceptance of an offer, through to exchange of contracts making all the arrangements for appointments with surveyors etc and liaising with our solicitors and the buyers solicitors. 

We also used Romans Conveyancing and found their service to be very satisfactory.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/12/2011 - Margaret Avery rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent local and property knowledge. House sold before appearing on the internet as agent contacted all potentila buyers. Followed up every call and enquiry. Opening hours to suit customers especially at weekends. This was in marked contract to the area that we were looking to buy where all the agents worked half day Saturday. Romans used regular staff at weekends for viewings again unlike other areas who used casual or part time staff to show customers houses. This doe not make the customer feel that the agent is working for them. In the end we bought a property through an independent agent. Despite being part of a chain the staff at Romans knew their customers and worked hard for them. It is not surprising that most of the sold signs in the area belong to them. I wasnt expecting to be impressed but  they exceeded my expectations in every way.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/12/2011 - Keith rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have been more than happy with the service given by Romans whilst finding and moving into our new property. Dan and the rest of the team were only a phone call away, and were quite happy to help with any problems we had. All our calls and emails were answered promptly – which was appreciated.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/12/2011 - Roger Matthews rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Ben Peel was extremely helpful at every stage and made the whole process so smooth and straightforward. It was a real pleasure to work with him.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/12/2011 - Tushar and Pari rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans were very professional, responsive and flexible.  We agreed the details of the tenancy whist abroad and were very good through out the whole process.

Was a please working with Emma, Rob and Kieoran.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/12/2011 - Jason Taylor rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been using Romans for over 10 years and find their staff and their service second to none, I would recommend them without hesitation and indeed have even featured in a video to promote them on a voluntary basis. Excellent work Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2011 - David John Cullen rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Well there isnt much to say other than the service was amazing!! I was a first time buyer and it was extremely hard to get a mortgage, until i went to romans.  There i met Aaron Cresswell and Mike, it was quite fast actually, i went in there on a wednesday, saw a flat i really liked on thursday and put in an offer on the friday!  I think it was like the 20th of october and we was in our new flat by the 28th of november. Then of course i met the fantastic financial adviser Laura and between them it was really, really easy as they basically did everything for me.

In future anyone who i know whos interested in buying a place the first thing ill do is send them to Aaron,Mike and Laura at romans (aldershot branch), i couldnt thank them enough! Im going to leave it at that but to be honest i could go on and on about how helpful they were but i wont bore you,  my other half and I couldnt of wished or imagined a better service!

P.S. THANK YOU AGAIN!!! ;)   XXX<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2011 - Ben rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We used Romans after using a different estate agent and not getting many viewings for our property. Romans were very quick at getting our property on their website and getting viewings through the door. We had troubles with our chain resulting in 3 people in total pulling out on us. Each time this happened Romans were very quick in getting people back to view.
We dealt with a couple of different people Daniel Gale and Lee Gnome and both of these were very professional and helpful.
Their moving department really kept us up to date with how things were progressing with Lisa Roe in particular doing her best to keep us in the loop and find out information. Even when we were bugging her daily or even more she was very helpful.
We would use Romans again if we decide to move again in the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/12/2011 - Helen Cox rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Scot &amp; Mike at the Aldershot branch were very helpful on getting my house on the martket quickly. We gained far more viewings from them than any other agents we used previously. They had good communication skills and provided quick feedback from viewers. We rarely had to chase them for anything. Negotiations were brilliant between them and potential buyers. I would use them again if I bought or sold.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/12/2011 - A Hart rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From Start To Finish Romans Provided Their Usual Excellent Service (I Have Used Them Many Times Before In The Areas Of Selling, Purchasing, Purchasing At Auction And Renting A Property From Them). I Always Compare When Deciding Which Agent To Use But Romans Always Come Top. The Details Of The Property Were Quickly Drawn Up And Looked Very Professional And The Property Sold Very Quickly Due To This And The Efforts Of The Staff In The Wokingham Office. The Move Management Team Then Ensured A Very Smooth Journey To Completion And A Special Mention Should Be Given To Natalie Boyd Who Is Excellent At Her Job. Romans Staff, Their Professionalism And Knowledge All Serve To Make This Company A Great Choice When Considering Selling Or Purchasing A Property<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/12/2011 - Andy rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans was recommended to me by a neighbour. 

The initial interaction was almost the last as I had to wait ten days before the agent could fit me into his diary to do a valuation mainly because Sundays and evenings were no good for him. It did appear to be a good sign after all if he was busy there must be plenty of movement in the market. 

The day of the valuation was good, he was a nice and charming person. There was some mild persuasion attempted at selling some additional services such as professional photography but we moved past these swiftly. I was not completely happy that parts of the contract were completed without discussion on the assumption that a drop in printed percentage rates would obviously mean I would sign up for twelve weeks sole agency but at the end of the day I knew what I was signing and signed up. 

Apart from that being told the market was extremely buoyant, that rates were climbing and it would not be a problem letting my apartment I was fairly sure the apartment would have somebody itching to move in well before the twelve week period ended. That was not quite the case. 

The first item I found somewhat disappointing was that having 'sold' Romans too me, the agent I first met then handed me over to ‘the backroom team’ and did not get involved from that point on, despite me wishing him to be engaged with the process at various points. 

The backroom team appear to be, on the whole, average. 

During the first couple of months I received some voicemails stating nothing had happened and a 'pro forma' email that was system generated and appeared not to have been checked as 'zero viewings' does not actually scan in the context of the email as sent... a minor point but leads you to conclude you're just another number on the books. 

I was further disappointed when gentle pressure was applied to drop the rent being asked. 

My problem here was, I did not propose the rate! I asked for expert judgement of the area and experience of the local market and for the agent to suggest a value. He did, I accepted it. 

Half way through the sole agency period it was suggested that, as nobody had been to visit the apartment I drop the value! initially no value was proposed and I queried whether the initial valuation had been incorrect or the market had changed. To be honest I did not feel as though I got much help, guidance or advice so left the value as it was. 

A couple of weeks later and still no viewings it was again suggested I drop the value, this time by some 20%. 

That was quite a difference and I determined we should try a 10-12% drop first. This we did and at this point Romans came through with a corporate let, which was just what I had been looking for. 

Up to this point I would say Romans were verging on the 'Average' and verging on the wrong side. 
However… once the let was in motion it was handed to somebody who's care, dedication and commitment to customer satisfaction should, I believe, be a shining example to her colleagues. 

It is only because of the continued support and help of this individual that I rate Romans Good. 

I would note as well that, due to the intransigence of one of the parties involved (of which there are five in total) the let was, seemingly, almost abandoned by Romans. indeed I had to seek tentative legal advice due to what I had been told in regard of Romans just ‘stepping away’ from the let because they could not reach an agreement with one of the other parties in regard of costs and contracts. 

I do not  think it reflects well on some parties that both I and the tenants offered to cover the cost (a few hundred pounds) just to resolve the situation and move the let forward, this should not happen in my opinion and I once again thank that one individual in Romans who kept us all calm and kept the plan on track, without her it could have fallen apart at that point. 

There is one more member of the team who has proved to be helpful as well and one more who's attitude towards the customer needs some work (probably because he is used to dealing with professional landlords rather than simple owner occupiers like me who are going away for a while...) but at the end of the day... the apartment is let, in the required timescale for a fair rental and I am a happy (generally) bunny! 

I think Romans is a great brand. I think people go to Romans because they want peace of mind and believe they will get unequalled levels of service and for that will be prepared to pay a premium rate. I love that there are some individuals that live up to the brand and the level of customer care and I thank and commend them. These are the people people like me pay a premium for.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/12/2011 - Tim and Sheila rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We both bought and sold with Romans - having sold our property with them they also found a property for us.

   When the first house we were buying fell through because the vendors pulled out on the verge of exchanging contracts, Daniel and Elliot went to great trouble in finding us another place quickly, and the transaction went through in just over two weeks from offer to completion - possibly a record, I believe!

    Romans have been brilliant throughout and I wouldn't hesitate to recommend them.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/11/2011 - Mrs C rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have excelled themselves they are head and shoulders above there rivals in the area .In particular Miss Kelly Pugh , has  been utterly professional and diligent  in her dealings with myself .She is highly knowledgeable in this field and feels me with confidence that I am making the right decision to stay with Romans .I have no problem recommending Miss Kelly Pugh and Romans its a hassle free and professional organisation that you will not regret using .<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/11/2011 - Mrs Crouch rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have nothing but praise for Romans, their professional manner and conduct has been impecable and to the highest standard. In particular Mr Ben Peel has been a fantastic mediator between myself and my tenant regarding the renewal of a new agreement. He was honest and forth coming with ideas and was enthusiastic on all levels. First class service from a very pleasent gentelman.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/11/2011 - romans rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[kept being harrassed by an employee there who failed to just let  the solicitors deal with it .resulting in us losing the moving date we wanted<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[29/11/2011 - Sally rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Nice, profesional and polite staff from start to finish,
Office is really nice.
Having Natalie (not sure of her title) was absolutely brilliant, she was really encouraging all the time, always got back to me after all my phone calls or emails.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/11/2011 - Mrs D Prosser rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had know particular problems with the sale of my house. The staff were pleasant and helpful. They kept in contact even when they had no news. I think I was a good customer as I was only selling and was prepared to move on completion of buyers chain. However, from the being all parties were informed I was going away on a certain date and to avoid that time which was not adhered to and was only given two and half days to moved out which was only able to happen because my could daughter organised it in my absence. Other than that the move went smoothly thanks to my solicitors and Romans staff.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/11/2011 - Mark Laurie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found Romans in Caversham to be informative, professional and very helpful. Being a first time house letter, I would definitely recommend them to others. They have given me confidence to potentially use them to fully manage the property in the future. Many thanks to Matt Hembra in the Caversham office.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/11/2011 - Mark Laurie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found Romans in Reading to be very professional, punctual and informative after approaching them to let my property. Being a first time letter, their help and guidance gave me confidence potentially in the future to allow them to manage my property. Many thanks to Matt Hembra in the Caversham office.

Rgds

Mark Laurie<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/11/2011 - Simon froud rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I cannot speak highly enough at the way all the agents in the office helped me to sell my property. They agreed with me that an open day would be the way forward and on the day I had my first offer within 15 minutes of the open day starting and a total of four offers in total! I have had past dealings with the manager Dan in the past and on both occasions I could not  be more happy with the professional service I was given! If you want to buy or sell a house in Yateley then these are the people to do it!!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/11/2011 - Sophie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had recently had a bad experience with a letting agent and found myself in the situation of having to find another property for myself and my two children. I found a property matching my requirements on the Romans website. 

I was dealing direct with Kelly Pugh at the Camberley branch of Romans. The whole situation was very stressful for me and my family but Kelly worked tirelessly to turn what had become a bad situation into a very good one! She kept me regularly updated throughout the process and even used her own time to drop the tenancy agreement to me at work which was incredibly kind, plus demonstrated to me that she was prepared to go that 'extra mile' which not only was reassuring but all the time, strengthening my confidence in Romans.

I am now the holder of the keys to my new property and I am incredibly grateful to Kelly and Romans for the service provided to me...professional, yet very friendly...always available to answer any questions or deal with any problems and incredibly efficient at all times.

I am very grateful to Romans and particularly Kelly and feel confident as a tenant that I have used Romans as a letting agent and will definitely use them in future and recommend them to anyone looking to buy or rent a property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/11/2011 - M. Wokingham rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans deserve this excellent score as Tony Gibson and his team could not have been more helpful and professional with a calm friendly manner thoughout the whole process, Romans move manager Natalie was a real star!! all in all an agent you can trust for whom nothing is too much trouble for their clients.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/11/2011 - Tracy rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I chose Romans to market my property due to the vast amount of coverage they have in the local newspaper and the amount of their for sale boards I had spotted around the area.
They were helpful and professional from start to finish.
At one point my buyer tried to pressurise me into knocking more money off after I had accepted their offer and I could not afford this to happen so was worried the sale might fall through, but Matthew at Romans intervened and managed to keep the sale on track.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/11/2011 - Sandra Reardon rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This is the second property in the space of two years that Romasn have sold for me and the quality of the Sale of the first property led me to using Romans again when it came to selling the current one. The valuation was i felt relalistic and was carried out by a member of the team that has a sound knowwledge of the area and the current market, I then dealt with Michael Wilson the sales negotiator who kept me informed and updated at all times who and in my view works in a highly proffesional way ensuring that he dealt with all the stages of the sale promptly and efficiently.I also dealt with Alison Sawa who then managed all the details of the sale, I dealt with Alison when selling my previous property and once again she dealt with everything promptly and proffesionally and was proactive in dealing with all the details necessary in a timely fashion i did not at any time feel i was being &quot; left in the dark&quot; with what was going on. To sum up another successful sale and a big thank you to all the team at Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/11/2011 - Kev rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I recently used Romans in Farnborough to find me a property to let,The information on the property was very clear with excellent photo's,I found the staff very helpful and professional,Especially Jodie who has been able to deal with answering any query's I have had quickly and efficiently.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/11/2011 - MW rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Whilst looking for a property in Caversham I visited/met all of the agents located in Caversham.   My initial reaction on meeting Alun and the team was positive.    The office looked organised, efficient and friendly.  When visiting what was then a prospective purchase, Alun was professional, respectful and &quot;easy to be with&quot;.  He was informative without being overbearing.  During the purchase procedure, it was Alun and his team I turned to for help, advice and progress information.   They were, at all times, excellent - willing to pursue matters and reliable to return calls.  I would rate Romans/Caversham &quot;Excellent&quot; and would highly recommend them.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/11/2011 - Geoff Cowper rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We were looking for houses, and asked Romans and a competitor to make a prdentation to us about services, costs etc. Both presentations were good, but only Romans, represented by Elliott, followed it up with a letter and 'phone call. 

We soon found a house where we wanted, but there were other people interested in it, so needed to hurry. We were also anxcious about the number of people coming to see our house, and their comments. Elliott was reassuring all along the way, With the help of the open day our house sold at very near the price we wanted, but above our minimum. 
I should think we sometimes exassperated Elliott, but he never lost patience with us. We can highly recommend him to future clients who may use your Yateley branch.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/11/2011 - Wendy Pearson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Daniel Collis, Branch Manager, initially valued our property. Having purchased same through Romans 3 years ago and benefitted from Daniel's professionalism and efficiiency, we were in no doubt that we would offer his branch sole agency on our property.
Daniel demonstrates an honest and realistic opinion of current market prices and trends and clearly knows exactly what is happening in the locality in the way of house purchases. His team are a reflection of his highly professional attitude and were prompt, courteous and friendly at all times. We felt that our property was marketted extremely thoroughly and always received prompt feedback after every viewing.
Daniel regularly contacted us to discuss the feedback and clearly considered our individual situation. We would not hesitate to use Romans again in the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/11/2011 - Family Sawkins rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From start to finish Paul, Colin, Ryan, Lucy and the whole team made the sale of our property to be an easy and stress less process as possible. We had some very unusual circumstances which due to having a severely disabled daughter meant we weren't as flexible with viewings as normal families. We met with a total of three agencies and Romans was by far and away the best. We were always kept up to date with viewings, progress etc. It felt that the team were very experienced and understood our circumstances while supporting us through the whole process. I could not reccommended them highly enough and I am looking forward to spending our first Christmas in our new home.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/11/2011 - Cliff rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very nice and professional agency.

viewing is on time and answer all detail questions very friendly. never bother to answer your further questions via phone of e-mail.  they are open to discuss any of your concern which is very good.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/11/2011 - Romans rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Paul Westmoreland and the Team at Romans could not have done more!  Paul in particular kept in touch throughout the whole process, and even got in touch with the estate agents from which we were buying to ensure a smooth and pain free process, would highly recomend them to anyone, slightly higher cost than other estate agents, but well worth it.  Thank you guy<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/11/2011 - Matt rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I attempted to purchase a property ealried, 19 Kings Road, but I had to pull out due to a lot of unforseen work required. Romans helped as much as possible with this and very quickly advised that they had another suitable property for me to look at.

This property ticked all my boxes and I moved forward to purchase it.

Romans were throughout professional and courteous assiting with multiple viewings and queries thrown at them. I would reccommend them as an Estate Agent to any of my friends.

Thank you very much.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/11/2011 - Lee Allen rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I felt that the lettings team were good but Seirian especially she was amazing and a bit fantastic really (hence getting an excellent!!!), All moving in and all paper work was done quick and pain free, shame about my telly though but that was not Romans fault and this was sorted on Tuesday just gone. I would definitely use Romans again which is a surprise as never really liked Romans up until now (this is only because I worked for Richard Worth in Wokingham for 4 years in 2001, call it brain washed, Prospects close 2nd in the dislikes). So yeah all good no issues, and in a couple of years I will have no issues buying through and then selling through yourselves.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/11/2011 - Carley goodsell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We had sold our property and were looking to rent a property in sandhurst/yateley area as we wanted to be close to local amenities, Kelly Pugh from your Camberley branch was very helpful and very enthusiastic in trying to find us an appropriate property. Having found the ideal property for us we were shown around almost immediately and the whole process was very quick and efficient. Communication was very efficient and relevant documentation was sent out very quickly and responded to immediately. We were able to collect the keys to this property before 9am which was a great help! I can not fault your staff and would like to say that we are very greatful and appreciative of the hard work and commitment Kelly put in in to finding us the ideal property. Many thanks.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/11/2011 - Maria rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans Aldershot were excellent from them taking our property on the market until completion. They were a breath of fresh air in comparison to our experience with other local agents. Everything was much more considered, professional and also everyone we spoke to / had dealings with were very courteous, particularly Mark and Mike. The photographs they took were professional and the details were much more professional and of a better quality than others we had previously had taken or seen online. After having been on the market for the best part of 5-6 months, within 8 weeks I believe it was we had a buyer through Romans who stuck through to completion. We always had reasonable notice of viewings and also reasonable feedback.
Overall the fee was comparably higher than other agents in the area, although the service matched this and we achieved the end result within a short space of time.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/11/2011 - Jaleh Chaplin rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Hi, 

I have changed my contract type with your agent not because you were doing something wrong, in fact Kelly Pugh whom I have known from the very first day I started to work with Romans has always been so helpful and prompt in getting the matters sorted and always delighted to give any assistance which was required.  My personal circumstances changed and therefore there was a need to change the terms of my contract. 

I am sure that I will be receiving same level of the service I have been provided by Kelly up to now.

Kind Regards

Jaleh Chaplin<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/11/2011 - Robin Gorse rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[New tenants were found within 3 weeks of old tenants moving out. All paperwork for new tenancy processed quickly and efficiently. Kept informed of progress throughout the process.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/11/2011 - Paul Westmorland rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We live in France and as absent sellers we needed to be able to rely on our estate agents. Our agent was Paul Westmorland who was professional and courteous, he was available at all times and if he said he would call us back he did.  He was able to put our mind at rest throughout this whole procedure. I have no hesitation in recommending Romans on the strength of Mr Westmorland's performance.  Should we ever need the services of an estate agent in the future I would definitely use Romans.
Frances Griffiths<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/11/2011 - Louise rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This was the first time I have let a property so I was very careful to look for the right agents and am delighted to say that we had great service. Romans were polite and helpful throughout the viewing, vetting and confirmation process and the visits that I made to their office in Woodley were pleasant and I was dealt with quickly and efficiently by friendly staff. They returned my phone calls and emails quickly. Robert was a particular star answering all manner of questions and supplying several names for cleaning and removal companies. We were very pleased with how speedily everything happened. We had a few issues towards the end with a change of staff but I would happily recommend Romans at Woodley to anyone.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/11/2011 - Sam rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This is the second time I've used Romans as a tenant, once with the Bracknell branch and the latest time with the Woodley branch.  Both times, Romans have been very professional, helpful and very good at keeping in touch and regularly contacting me with updates as to how the vetting etc. was coming along. Neither property was managed by Romans, so I cannot comment on that aspect of their business.

The only reason I've given a good rating instead of excellent is that I find them a little expensive when it comes to renewing contracts, even when there are no changes to the terms. That, and the fact that their rental contracts state you have to use Spark Energy (avoid at all costs!!) if the property is managed by them.

Other than that, they are probably one of the best estate agents I've ever had to deal with. Their offices are always pleasant, staff courteous and polite and very helpful when things go wrong. I've never waited more than a couple of minutes to see anyone in branch, and getting through on the telephone is no problem at all.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/11/2011 - S1974 rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Overall great service. Romans were polite and helpful throughout the viewing, vetting and confirmation process and the two visits that I made to their well presented office in Woodley were pleasant and I was dealt with quickly and efficiently by friendly staff. They returned my phone calls and emails quickly.

The property is not managed by Romans so I can't comment on their maintainance service however they have been helpful and efficent when I asked them to query something with the landlord after we moved in.

I am still in the property so can't comment on deposit return or any other aspect of the end of the tenancy.

The Agent's fees were 14 days rent + VAT.

I would definitley use Romans again as a tennant.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/11/2011 - Mr &amp; Mrs Jackson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We decided to use Romans as our letting agents, as we bought both our properties through Romans and knew we'd get a good level of service.

Being new to renting out properties, the guys were really helpful in answering all of our queries and ensuring a smooth process.

I'd recommend using Romans for sales and rental to anyone looking for a reputable agent in the area.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/11/2011 - JEH rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Carl Atkinson was very helpful and professional. Star of the show has to be Natalie Boyd who tried her best to progress the sale even though both the vendor and their solicitor were hard work<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/11/2011 - Gemma rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have recently used the services of Romans in Woodley to facilitate a move to a property in the local area. I dealt with both Kieran and Robert in the lead up to the move.

Both Kieran and Robert were very professional and friendly and I found them both courteous and helpful whenever I had a query regarding the move.  I found them to be efficient, understanding and knowledgeable and I would recommend the Kieran, Robert and the services of the Woodley branch to anyone either looking to buy, rent or sell a property in the local area.

I have no complaints about the level of service I received and overall the move was smooth and relatively stress free. Accordingly I have no hesitation in rating them 'Excellent' - it is well deserved.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/11/2011 - Emily Deane rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The Wokingham branch provided an excellent service for the sale of my property. The whole team were very prompt and proffesional and in particular Ian Lewis was very helpful and efficient throughout the whole process.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/11/2011 - nicholas rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found Romans (Lower Earley) to be very efficient and successfully sold my property several times - this was due to chains collapsing but on each occasion Romans rapidly produced another buyer. I would thoroughly  recommend the Lower Earley office and will certainly use Romans again when I sell another property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/11/2011 - Kirsty Moss rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Both Kelly and Catherine went out of their way to assist us in securing the property and have been very helpful during the entire process, they were very prompt at dealing with any queries and very pleasant to deal with.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/11/2011 - Francesca Ellison rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had Paula Thomson, from Romans Tilehurst, as my move manager. 
I could not have wished for a better service. Paula always returned calls promptly and chased up solicitors etc, her efficiency and skill at her job ensured that the move happened on schedule, when it looked like it wouldn't. 
I really can't thank her enough for her continued and consistent hard work and dedication to sorting out my move. Would highly recommend.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/11/2011 - J Davies rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Out dealings with Ben at Romans cannot be faulted. He was waiting for us at the property, ready for the veiwing (unlike other Estate Agents who were late or didn't even turn up!). He was polite, curteous, friendly, and incredibly helpful. He dealt with everything professionally and communicated well. Very refreshing to find someone who is willing to do that little bit more to be of assistance to others. Will certainly be in touch with him in the future should we be looking again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/11/2011 - richardbarry rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[i found romans extremely helpful. it was my first time renting and they helped me every step of the way. there was then an issue with my landlord which resulted in me needing to move out of the property after 2 months and they helped me arrange everything with the landlord and getting me another place. all in all they were very friendly and very helpful to me. would use them again in a heartbeat.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/11/2011 - Rob rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Far too often the only reviews that get added to these sites are the negative ones so this should be a pleasant change and a well deserved acknowledgement.  

Paul Thomson from Romans acted as our Move Manager once the initial offer had been accepted and for every question, enquiry, paperwork amend and progress update, Paula was efficient, professional, helpful and a pleasure to deal with.  It was certainly nice to be phoned regularly with progress updates and not have to chase.  

10/10  Thank you.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/11/2011 - Susan Moynihan rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent was helpful and personable, straight to the point and honest which helped us in our expectations. An open house and a number of viewings were arrange. We were given plenty of notice and it was all very convenient. The property sold very quickly and there was very little fuss.

We would have also bought through Roman's but feel they weren't quite as good at letting us know of available properties or actually trying to sell to us. Perhaps this is due to search criteria not being detailed enough. 

Otherwise very good service and friendly and efficient staff.

We also used the conveyancing team and the move manager kept us up to date and seemed to be on top of all aspects so a positive experience there.

Would use Roman's again and recommend them to others.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/11/2011 - Aaron Creswell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[During the time i was with Romans, Aaron from Aldershot made us feel welcome at all times. He listened to my needs and provided me with the correct veiwings acording to what i required. He worked very hard on my account and through no fault of his own, i found a property with another estate agent. I was secretly hoping that the last property that i veiwed with romans and Aaron, which i placed an offer on, would of been acepted as this would of been a testimate of Aarons hard work and dedication, but unfortunatly it was not the case.

 I am very pleased to have met Aaron and trust his guidance and councel. If i was to be looking for or selling a house in the future i would be more than happy, in fact i would insist that Aaron handle my case.

Thank you Aaron,<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/11/2011 - Nick rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The team were responsive, informative,polite and very professional.They achieved the desired goal in double quick time and made it effortless.
Wouldn't hesitate in returning.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/11/2011 - Laura Roberts rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From the first viewing Romans has been most helpful. We are first time tenants and have found the process a little stressful but Catherine Green has been very good at guiding us through the process. Any questions we have had about the property, she has responded to us promptly with the answers that we have needed. Everything has been explained to us in a clear and concise way.  Her positive attitude towards dealing with all our questions (and there has been many!) has been very professional and very reassuring. I would definately use Romans again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/11/2011 - Mark Pearson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Form the moment we stepped into their very well presented office, our experience with Romans was first class.  They found us the perfect property within minutes, and as soon as it was available to view they made sure we were the first to look around.  During our tenancy they have been very helpful whenever we've had questions, and they have always responded within a timely manner.

When we return to this area we will definitely be asking Romans to help us find our home.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/11/2011 - Ian Schwind rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The flat was as described by Romans, often not the case in my past experiences.  Romans were accommodating in pushing for an early move it date (it was really important that I was in before xmas).  My only slight issue was damage to the ceilings in the kitchen and bathroom caused by a water leak in the flat above.  Romans maintenance team have still not repaired the damage nearly 10 months after the event.  

However the sales lead Catherine Clarke has been very helpful at all times.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/11/2011 - Lesley Hawes rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I want to express my thanks to Elliot King and the team at Romas in Yateley.  In particular my thanks go to Elliot King &amp; Nick Bilson.  I instructed Elliot to act on my behalf to sell my property following a home visit to value the property and a meeting at the office where he very professionally explained to me the benefits of using Romans to sell my property.  From start to finish everyone I spoke to at Romans in Yateley were very helpful and professional.

Once the property was sold Nick Bilson kept in regular contact with me which was extremely helpful and reassuring.  Excellent service that I would have not hesitation in recommending or using again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/11/2011 - John Hale rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[After nine disappointing months trying to sell our house using two other agents at different times we decided to give Romans Sandhurst a try. The first initial dealings we had with them told us that they acted in a more thorough way and immediately we knew we had made the right decision. Over the next few weeks we were getting more viewings and better quality prospective buyers. Within a relatively short time we were getting offers and the main one within 8 - 10 weeks resulted in our successful sale. The team at Sandhurst branch were professional from begining to end.  The overall  process of selling our house was very efficient and their assisting with our purchase was also very helpful. If you have a Romans office in your town I would strongly recommend you make them your first choice, weather buying and/or selling.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/11/2011 - Malcolm Wells rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent service continues with regular contact for both Landlord and Tenants. Regular inspections mean that we are confident that the agents are fully aware iof any issues that may arise.

We are very satisfied with the service that we receive.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/11/2011 - Jay rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Our experience with the Roman's team has been excellent, they have kept us informed with all the proceedings and been on the ball at all times. It was a pleasure to deal with such professionalism where their expertise showed in dealing and closing the deal witin the time scales set.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/11/2011 - bartokwhite rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[It was Matthew Pulford's first day as Lettings Manager of the Camberley Branch yet he showed us two properties with great confidence and assurance despite the landlord of one having been economical with the description of his less than welcoming property. The overall Roman's service was exemplary and very thorough and professional. There were some isssues with an over-zealous credit checking agency but Matthew intervened decisively and effectively and the agence agreed to review their procedures. Overall, I rate Romans highly and as the owner of a let property myself, would be pleased were they able to manage my property. Unreservedly recommended.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/11/2011 - P Roberts rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very professional team with regular updates from Kelly, Jonathan and more recently Matthew.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/11/2011 - sue rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was extremely satisfied with the service provided by Romans Estate Agents, Caversham.
Their whole team  supported the sale of my property and kept me informed every step of the way. From Craig who wrote wonderful descriptions and took high quality photographs through to Tim who brokered a  strong relationship between myself and the buyer and Allen who completed the sale and kept me up to date, and informed.
The strong, supportive and proactive staff made selling through Romans an all round positive experience.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/10/2011 - The Fenners rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We chose Romans because we really liked their open day option, once we signed up the next steps to create a brochure etc. happened very fast. 

What was not expected was the house sold at full asking price within approx. 4hrs of going live with the draft details and so we never even reached the planned open day. 

What more can we say...:)<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[31/10/2011 - Louisa rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have provided an excellent service from the outset.
We did most of our viewings through their lettings department and found staff to be much more flexible and accommodating than other agents in the area. On a number of occasions an agent would stay late to ensure we could view a property after work and the Caversham office were always quick to respond with any information we needed before deciding on a property to rent.
Since becoming a tenant, Romans have been fantastic. After several years of dealing with landlords and agents who are difficult to get hold of and reluctant to provide any service much above collecting rent, I had come to believe this was the norm. However, Romans have ensured that whenever work has been required at the property it has been completed as soon as possible and without any hassle to us as tenants. They have been quick to respond to us and dealt with the letting process in a highly efficient and professional manner. I cannot recommend Romans highly enough, in particular, their letting agent Alex Fletcher who has gone out of his way to provide the highest service at all times.
We will certainly be using Romans again if we are to move and when looking to buy a house in the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/10/2011 - bill rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[All staff provided an excellent clear and friendly service.  Always happy and available to help with my needs and questions.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/10/2011 - Janet Wright and Caroline Godfrey rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Open House was a success in finding a buyer. Bernadette and Paula were both very active in chasing the buyer's solicitor and the Housing Association to get the chain moving along. Very good at leaving feedback and keeping us infomed of the progress.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/10/2011 - James rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have, from the first viewing, made a number of requests of the landlord. I have pushed for things in a fairly robust manner and I have asked for a lot of work to be done. This has meant going backwards and forwards through the Romans' staff to get answers to my requests. If I had been in their shoes, I would have been tearing my hair out, but they have been so patient and courteous and have chased things up when asked. They have been straight with me throughout and I have really appreciated their perseverance and patience. They have certainly earned their set-up fee. If they are as excellent as this during the tenancy as they have been prior to the tenancy, I would have no hesitation in recommending them to anyone. I particularly have to thank Carl &amp; Richard for their professionalism, their patience and their understanding. Well done guys!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/10/2011 - Katie James rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I want to give my thanks to Romans, Frimley branch, for assisting me in the purchase of my first property.  As a first time buyer I was apprehensive about the whole process, but Romans ensured that it all ran smoothly.  In particular I want to give thanks to the manager Tim Harris; he was always avaliable to help and such a lovely person to deal with.  Thanks Romans!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/10/2011 - Liz &amp; Rob rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very proffessional service. Excellent leadership from Matthew Witney. Frequent and honest feedback during the viewing process. Excellent after-sales care from Natalie Boyd.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/10/2011 - JRowbo rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The Valuations Manager, Jason Burton, has been great - he has always behaved very professionally, but in a very friendly and approachable manner. I have felt that my situation and requirements were understood perfectly. Jason has been very helpful throughout the whole process, as have the rest of the staff in the office. I feel very confident that I'm putting my house in safe hands.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/10/2011 - drummyc rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[These guys were amazing. Being first time buyers, this process couldnt of been made any easier. The agent Ryan Bloomfield was fantastic. He was readily available to speak to......sometimes at outrageous hours and provided fantastic support and advice throughout. The agent even took time at the weekend to collect the keys and give us a second viewing before we made an offer. Ryan was always very honest and patient when waiting for feedback on the property after first viewing. 

The process was made extremely smooth with the help of both Ryan and Lisa Roe. Lisa was great in forcing through the purchase as quick as possible whilst always keeping us in the loop and providing advice. 

After a bad experience with a different estate agent, I cannot speak any higher of the staff and the service at Romans. Since the purchase the after care has been great with agents ringing to see how we settled in ect.

Will definetly buy/seel through Romans in the future<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/10/2011 - MelC rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have used Romans twice now in a period spanning 3 years and on both occassions Kelly Pugh was the main contact. She was extremely proffesional, efficient and helped find just what we were looking for. Any issues arising were dealt with professionally and we were kept up to date at all times. Thanks!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/10/2011 - Farah &amp; Dave H. rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I think most of us are very good when things goes wrong to shout about it but when we have a good service from a company we do not do anything about it . 
 
Romans in Farnborough were very helpfull to us when we were looking to buy a flat Carl, Adam, and Matt were intouch with us all the time and when ever we wanted to see the flat again somebody showed us the flat and answered every question.
 
Matt the branch manger is very hands on and knows every thing happening in his branch which is a very rare these days. He called me to make sure that we where up-to-date with everything.
 
Well done to Romans in Farnborough, not only will we use them in the future but will reccomend them to everybody as well.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/10/2011 - Dominic Kleiren rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans were very helpful from start to finish, Daniel Collis was always on hand to answer an queries/questions which I had, making the process less stressful!..<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/10/2011 - Mrs F K Stephens rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This property had to be sold when the owners, my mother &amp; father, went into a care home at age 96.  We invited a couple of local agents around in July 2011 and chose Romans.  We live a good distance away from Wokingham and were expecting to face quite a few difficulties. The Asst. Manager, Mr M Witney, was most helpful throughout the proceedings and all the staff we dealt with at Romans were most helpful.  The team at Romans have made what could have been a really stressful time extremely painless.  We did not expect the whole process to be such a quick and easy process.  The bungalow has been sold and contracts exchanged for completion in middle of next week.  A big thank-you goes to all staff at Romans...<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/10/2011 - M G Walton rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[All good, rented out the property very quickly for the second time...<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/10/2011 - Caroline Tollit rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans were very helpful when I was looking and moving into my new flat; they were always in contact throughout the moving in process by keeping me up to date at all times. Unfortunately as Romans were only the managing agents, when it came to certain problems within the flat they couldn't do anything about it and the landlady was a nightmare to contact. This caused several issues and although Romans did everything they could, due to the landlady's attitude I have had a bad experience dealing with Romans which is unfortunate after all the good help they provided at the start.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/10/2011 - Peter rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have never rented before.
I used several lettings agents in Reading but Romans came up trumps.
I mainly dealt with Nadine Iles who was very helpful. I am away a lot so most contact was via email which was answered swiftly and usefully.
There was a slight issue getting references from my employer, which is a process managed by Keysafe tenant vetting, I felt that they could have been more proactive.
I moved in when I wanted and Nadine and Jason Burton were both very helpful.
Being away a lot didn't faze them and I got exactly what I wanted.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/10/2011 - Colin Spence rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found the experience of using Romans to purchase my first property through to be a pleasure. I had initially had dealings with Haart and Mann &amp; Co. who were appalling in every department from attitude to doing what they said they would do when they said they would do it.

My first interaction with Romans was with James Atkins who showed me round a couple of properties. He was confident, assertive and didn't push me (having worked in Sales myself in the past it's a pet hate to be obviously 'sold to'). Once I had found a property to purchase Matt Penfold took over the negotiation piece and managed the process expertly. He kept me in the loop at all times which was all I could ask for and never once gave me reason to be concerned – despite hitting a number of stumbling blocks along the way. I appreciated his candid and positive approach.

Once the purchase of the property had been agreed, I dealt with Alison Savva in Move Management. Again her approach was direct, honest and professional. She made me feel like the only client she was dealing with through the whole 3/4 month process which was reassuring at all times.

In summary, I believe Romans portray and deliver far better than their competitors  with the Farnborough branch showing a real professional edge. The Move Management process was dynamic and transparent – keep it up. It’s what service should be all about!!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[18/10/2011 - A Mackenzie rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We were very pleased with the service we received when selling our property with Romans Wokingham.  We decided to contact Romans to value our property as we bought the property through them a few years ago. We initially had our property valued in April but decided against selling at the point, asking the valuer Michael, to follow up with us in 2-3 months as we would be more likely to be in a position to progress at that point. Michael did exactly that and we put our property on the market with him.  We had a viewing arranged within 24 hours of signing the contract which resulted in an offer, and a further 5 viewings over the next week, leading to 2 further offers, one of which we accepted.  To sell our house within a week was amazing. Michael was very helpful during the negotiations on the offer and since we accepted the offer.  We have also had support from the Move Management team at Romans in getting contracts exchanged etc which has been very helpful.  I would certainly recommend Romans due to the high level of service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/10/2011 - Ian Beattie rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From start to finish this was a good service providing information, advice and good feedback.

All veiwings were conducted by the agents and feedback relaided back to me speedily.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/10/2011 - SAMMIE101 rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent was very helpful in our speedy move and even managed to accommodate our dog. They rushed everything through and it went without issue. The only slight improvement could have been the large cost of fees, but I suppose you get what you pay for as we received excellent service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/10/2011 - Anne and Brian rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We found all the staff at the Farnborough branch friendly and professional. They always returned calls and responded quickly to any enquiries. This has not always been our experience when dealing with other estate agentcies...<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/10/2011 - Faris M Albakeri rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Dear Sir/Madam,

I really dont have the words to describe my great experiance with Romans letting in Camberley. First, I rented a house in 12 Cambrian Close with Jhonathan Jackson who helped me allot and kept in touch all the previouse two years. Then when my family decide to leave back to Emirates I also kept in touch with Emma and she is great manager. Second, when I handeled the keys to Romans I kept in touch also with Kelly and Kathrin and both of them are great. They support me to find another flat to rent espically I come back alone without my family.
Kelly Pugh is great Assistant Manager and also Kathren who show me more than one flat to choose from. Finally, I really wont to thanks Romans managment because they know how to choose their staff such as Jhonathan, Emma, Kelly and kathrin. I always hope that Romans will be International letting agency not just in Surrey and I hope to see Romans in my country Emirates and I am very proude to support this idea.Thank you again for all help and support that I have since I lived in Camberley. Romans will always the best in letting agency and congratulation for the reward.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/10/2011 - Lesley rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[After only a couple of weeks letting with Romans I am completely impressed with their systems and processes and the professionalism of their staff. The set up has been completely efficient and all the staff have been really friendly and responsive to my queries. Looking forward to a good relationship!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/10/2011 - Daniel Lilley rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very pleased with Romans assistance in the purchase of my new home. Excellent communication, friendly and helpful. I cant fault them.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/10/2011 - Simon rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans were always very helpful and professional both at the start of my tenancy in finding me the right property to let as well as during the tenancy when I had any small issues with the property. I was very happy indeed with their service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/10/2011 - JustInTime rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[After failure to sell for over 1 year with another real estate agent, I decided to move my business to Romans Lower Earley. The folks there working under Barry Wild were very professional and extremely reliable in giving feedback after every viewing. Romans managed to sell within three months of placing the instruction with them, in an extremely difficult situation of selling an old 'starter home'. Well done, Romans - I will definitely use you when it's time to re-purchase.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[13/10/2011 - Dave rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans offer a friendly and professional service for landlords. My experience with them has always been positive  and they work hard to find and vet suitable tenants. Special mention goes to Romans Agent Catherine Clarke who has always proved most helpful in arranging tenants.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/10/2011 - Travellers rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[They effectively mediated..<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/10/2011 - Mrs Hardiman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was very impressed with the professionalism and service from the Lettings staff Romans Lower Earley Office. Excellent service overall and very helpful with tips and advice.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/10/2011 - Miss Lutchman rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Overall, my partner and I were pleased with the service from Romans.
They assisted quickly with any concerns during the tenancy.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/10/2011 - Claire rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[If I could have given no stars I would have!! The worst agents I have ever ever used and I will never use them again, and I advise you, if you want to keep your sanity, to avoid them at all costs. The list is endless but they are the most unprofessional bunch of idiots I have ever dealt with. They just don't care and are very rude also. They have dodgy contractor's working for them also and surveyors that actually lie, we are in the process of putting a professional complaint against them as letting agents and when we move, I will never ever use them again, even if it is the house of our dreams! That is how much i detest Romans and all they stand for as a business. Beyond useless doesn't even cover it! I really, really urge you never to use them if possible, they need to realise they cannot treat people the way they have and get away with it. They are money grabbing imbeciles &amp; I detest them as a company, so I felt I had to come on and let you know how badly I have been treated by them and the stress it has caused me. You have been warned..!!<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[12/10/2011 - A Kempster rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[After I had accepted an offer at the begining of July and the property taken off the market; there followed a prolonged delay for which  the buyer and their solicitor each blamed the other.  In September Bernadette Martin, Slales Manager, became involved and took appropriate action.  This included hand delivering a letter to the buyer's home on Saturday mornng after a week of phone messages went unanswered.  I was kept fully advised by Bernadette of everything she was doing and we finally completed on October 7th. There were no outstanding issues from my side and the buyer's mortgage had been agreed very early in the process .I had excellent support from everyone I dealt with at Romans but it needed someone of Bernadette's expertise to complete this protracted sale.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/10/2011 - Brenda Spink rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Lee was fantastic  always came back to you straight away when you called nothing was too much trouble 
made the whole experience very straight forward . A fantastic overall service and I would happily recommend Lee to all my friends and family .<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/10/2011 - Carl rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans now manage the lettings work for four properties that my wife and I own in Reading.

They were selected because of the professional service they offer at a competitive charge.  We disd evaluate other lettings agents but Romans were clearly the best service available and have proved to be very flexible and responsive to all our needs.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/10/2011 - happy vendor rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[A professional service from Romans - from the initial valuation through to sale I cannot fault them. There was continuity of agent contact, the same two people virtually all the time, &amp; we were able to establish a good working rapport because of this. We had weekly catch ups, either in person or by phone, on where we were with viewings/responses so we always felt we were being looked after. Thank you guys!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/10/2011 - Emma rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Dealing with the agency on the whole has been ok.We had a few teething problems when moving in (were eant to provide a fridge,but it was broken and they said it wasn't their problem - it was summer!) but once settled have been ok. My only real complaint has been when our boiler (repeatedly) broke in the winter and when speaking to the main office, they wouldn't deal with us outside of office hours (not helpful when the boiler broke at 4.55pm on a Friday). When speaking to the office manager he was not only unhelpful but extremely rude and condescending. I would not like to deal with him again, but I am more than happy with our property manager who is very helpful.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/10/2011 - Claire Jones rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans impressed me with their proactive approach to selling our house. They were able to keep a regular flow of viewers coming until we found our buyer and where feed back was given were good at keeping us informed. Most members of the team came to see the house so that they really understood our property. Once the chain was complete they kept regular contact with us and helped to answer questions and keep things moving forward. It took rather longer to exchange than we expected, but we are there at last! I hope not to move again, but if I do I would be happy to use Romans in the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/10/2011 - michael johnson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I felt that i had to write about my experience selling our home through Romans estate agency in Sandhurst. From the moment i first entered the Romans shop i was welcomed by a friendly and knowledgable agent who made us feel at ease and i felt confident that we would be well looked after. 
Everything concerning the arrangements that would be put in place were explained fully to me and my questions were answered clearly. 
i was made to feel special, and not just another customer. I was sure that the sale of my house was in good hands and i would acheive the best price. I have reccommended Romans to other friends and neighbours of ours, because i know they too will experience a very professional and personal experience. 
Selling a house is probably the most stressful time you can experience, but i can honestly say that Romans took all the strain from me and it was nothing like i thought it would be. 
If i ever move house again, i will only deal with Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/10/2011 - My happy rental experience rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This was my first rented property and Romans have been very helpful throughout the tenancy. If I had any problems they would resolve them quickly and efficiently.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/10/2011 - j dance rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans were recommended to us through a member of the family that had a very positive experience with them.  We give top marks to Romans for our quick sale as we sold within a two weeks of going on the market.  The market appraisal was spot on and we sold for very close to our asking price.  

Tim Harris the branch manager was very professional, thorough and helpful at every step of the process as were his staff and all Romans personnel.  We would not hesitate to use Romans again in the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/10/2011 - Katie Kingham (estate agent) rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Our agent (Katie Kingham) was very efficient at responding to our questions about the property and had good communication with the landlady. We are very happy with the property and would use Romans again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/10/2011 - Camilla rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Katie was very helpful throughout the whole process and helped out even in very tough situations when references didn't come in in time and KeySafe handed over to her. She also helped to understand the process so we as not native speaking people had a very good guidance provided by her. 
Thank you very much!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/10/2011 - Danny Smith rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The review above states it was for Romans which I consider 4 stars, but on a more personal note I would give 5 stars to the branches Assistant Manager, Chris Ward.

Chris arranged our initial viewing, met us at the property on time, gave a friendly and informative viewing, and left us to make our own decision regarding the private rental of the property.

When we returned with deposit and questions, Chris was again friendly and very helpful in getting answers to our questions, which were from the mundane to the complicated as this was our first private rental, but the process was made easy thanks to his manner and approach to customer service.

We have gone back to Romans for our second private rental and the service is still as good as the first time.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/10/2011 - scarfie rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would particularly like to recommend Paula Thomson and George Steedman who have both been professional, courteous and extremely helpful with the purchase of our house. It has never been a straightforward process, but Paula has helped tie together communication with the various solicitors - while always keeping a sense of humour - while George stepped in to smooth negotiations at a crucial stage.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/10/2011 - Dolina Andrew rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Happily leave feedback for the Romans, Bracknell Office. Our lettings agent was Catherine Clarke. She was very helpful and friendly. She took the time to clearly explain all the charges involved in renting and what they were for. Also her and Sally Perchard were very good in keeping us informed of the progress of all the paperwork / requirements.Would recommend their office Thank you.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/10/2011 - Happy seller rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I recently sold my property via Romans of Caversham and felt that I should write this review because from the initial valuation appointment when Alun visited me and gave me the price and discussed how Romans were different from the other agents in the area, right through the selling process to exchange and completion, I found the whole team to be extremely professional and willing to go that extra mile. I would recommend Romans to any one looking for an outstanding level of service and professionalism. Thanks to Alun, Paula, Tim and Ashley. Will come back to you when we next move.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/10/2011 - Peter Green. rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My wife and I found the staff to be helpful and efficient throughout what ultimately became a rather fraught transaction!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/10/2011 - K.Griffiths rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We relocated in February 2011 from Fleet to Herefordshire,due to my husband's job.
Having used Romans to market our previous house in 2003 and very happy with their service we didn't hesitate in using them again.
We found the whole team really helpful,whoever answered the phone in the office were&quot; in the picture&quot; of the latest development surrounding our sale,which may I add,only took 4 days.In that time we had 5 viewings and accepted the fourth offer.
Having lived in Fleet all of my life,moving to a different county was very daunting for myself and my family,the support and advice we received from Romans throughout our move was fantastic.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/10/2011 - D.Price rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent service provided from initial rental appraisal right through to the tenant moving in.
Any problems that have arisen during the tenancy have been dealt with promptly and efficiently.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/10/2011 - Karen Brown rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent Jonathan Bates, helped in contacting the vendor initially to liaise on purchase price and also to renegotiate the asking price when issues were found with the property. Jon also set up quotes on all the mandatory works in order to facilitate us renegotiating on the price to take those repairs into account. Initially, having dealt with other local estate agents, we found Jon's attitude and professional but friendly manner to be highly refreshing and I believe he was a personal influence in our desire to progress with Romans. He has an excellent manner and presents himself and Romans very well. He is highly objective and helpful, finding a good line in representing both buyer and vendor fairly based on his prior experience. The vendor for this property is overseas which necessitated repeat tries on contacting which Jon dealt with in a patient and steady manner. I reckon this young man is an asset to your business. I'd seek him out for any further house purchases we may make.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/10/2011 - Joe rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have worked with the Romans  team for  8 years now,  things  have improved over the years  and the succesion planning of the staff helps,  Martin went to manage the region with Kelly Luck picking up the branch.

Sylvia at property management always does a terrific job and over the years there  does seem more cohesion  between the different  departments.

The staff tenure and development  brings  value and retains  knowledge within Romans,  I have been out of the UK for a lot of the last year,  Romans have done a good  job for me.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/10/2011 - Joe rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have worked with the Romans  team for  8 years now,  things  have improved over the years  and the succesion planning of the staff helps,  Martin went to manage the region with Kelly Luck picking up the branch.

Sylvia at property management always does a terrific job and over the years there  does seem more cohesion  between the different  departments.

The staff tenure and development  brings  value and retains  knowledge within Romans,  I have been out of the UK for a lot of the last year,  Romans have done a good  job for me.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/10/2011 - Pranav rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[With special thanks to Paula Thompson, i was quite happy with level of service provided by roman's in my latest purchase. They have been both professional and helpful and would definitely recommend them.

Thanks, Pranav<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/10/2011 - Kerry rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Elaine Hawkins is organised, efficient and professional. However, I'm often not as impressed by other people I have to deal with at Romans. This usually boils down to not replying very quickly when I email, to not answering the question fully. On the whole, though, they are performing well now - much better than we first had the contract.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[6/10/2011 - Mr &amp; Mrs Hodgson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[REF :  AARON CRESWELL  -   Very helpful and dedicated to not only selling our property, but find one that
suits our needs. He was very courteous and professional in his manner and we are very pleased with his
level of service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/10/2011 - Kevin Tilley rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From my first enquiry with Romans my contact Richard Chambers has been extremely helpfull &amp; professional without being pushy &amp; going for the hard sell.
He explained to me the entire process &amp; has been extremely patient, answering all my questions without having &quot;take advice&quot;.
Within days of charging Romans to manage my property several prospective tenants were shown round the property which confirmed to me that I had placed my property with the right agent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/10/2011 - Mrs Adams rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have in one way or another had a rollercoaster of a ride in purchasing my first property, and god willing I will never have to do it again!!!  But through this hurrendous ordeal, I hope to come out of it with the most beautiful house in the world!  And I have to tell you that Charlie Rafferty, my estate agent's from Roman's in Basingstoke has been throughout this whole up and down nightmare, an absolute god send!!  It is such ashame Estate Agents have such bad reputations (although one estate agent, I shall not mentioin, has done some underhanded stuff to us) Charlie has remaind calm under pressure (from me included) focused on his job and a little angel to me!  I wish all estate agents were like him, it would make the process of buying and selling a lot better in my eyes.
So there is a BIG BIG thank you to Charlie, and if I ever have to sell my house I would only let him do it!!!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/10/2011 - SEN rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This is not the first time that I have sold a property through Romans Wokingham Branch, and was not disappointed with the level of professionalism shown in my dealings with not only the manager, Tony Gibson, but all the team.  They know their market, they take time to get to know their clients, thus providing a very personal service, and you know your property is in safe hands.  I have no hesitation in recommending this branch.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/10/2011 - Romans, Caversham rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agents (Caversham Branch) were very helpful and professional, keeping me informed at all stages of the selling process.  They were helpful in marketing the property very quickly after getting details, and this resulted in a quick sale.  All members of their team were properly informed about the various stages of the sale. I would certainly recommend them to anyone who is selling a house.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/10/2011 - Landlady, Earley rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been using Romans to let my properties for several years now and I have been very happy with their service, especially having previously used other agents in the Reading area who have not had such high standards. They have always been able to find me good tenants very quickly which is essential for my business.

The Lower Earley branch has a very friendly and professional lettings team who are always on hand to give up to date advice and prompt attention to any aspects of my lettings. As well as providing knowledgeable support to me as a landlord, my tenants also advise me that they have been treated well. Most importantly to me, if any problems arise, I know I can speak to Richard or Karl and they will deal with the issue effectively and without delay.

The only reason I have not given 5 stars is because I have had some issues with the Romans accounts department, probably due to a new computer system and incorrect input. However this is not the fault of the Lower Earley branch who have been excellent in resolving these problems for me. 

I would certainly recommend Romans on the basis of the service at the Lower Earley branch.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/10/2011 - Mike Bubel rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I used Romans in Caversham and I am absolutley satisfied with the professional service given in the initial stages of renting and then finding the tenants.The service is highly recommendable and of top quality.I felt at ease that the house would be rented to a good family and within 1 week it was rented and I am truly satisfied that proper references and care was taken by Romans.Highly recommendable Company and staff attitude politness and professionalism is of the highest quality<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/10/2011 - Louise Ward rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The service provided by Lee Glome and Barry Wild was of a good level.  They both clearly had a number of years experince in the local market.  On the downside, the viewings and feedback from the viewings were not always communicated or confirmed on a timely basis.  I felt that the price that Roman's initally marketed the property was overpriced and believe that Romans should have completed their own assessment of the property rather than putting on the market at the same price as the previous agent.  This would have resulted in us selling the property quicker.  

Once the offer on our property was accepted, we dealt with the move team.  I found this process frustrating and inefficient.  We deal with Lisa Roe on the sale of our property and Natalie Boyd on the purchase of our property from Romans.  I struggled to get hold of the move team, with their phones permanently diverted to voicemail and email messages responded to at the end of the day.  In addition, there were a number of queries from the buyers of our house.  Our move managers approach to these queries was to copy/paste emails intended for her straight onto our buyers.  We fequently had to recert back to Lee Gome and his team in Lower Earley to get a response or update on the status of our house sale/purchase.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[4/10/2011 - mr and mrs pullen rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent all round service  Good attention to detail Good friendly attitude  Quick to respond to our queries<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/10/2011 - Anna Hickey rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have recently been looking for a rental property and came across one that was sent to me in the e mail updates and immediately called Romans to arrange a viewing.
Catherine knew exactly what I was looking for and everything that I discussed with her was perfect. Although Catherine did not attend the viewing for mine she did not mind answering the endless (mostly silly!) questions that I had quickly and efficiently and didnt make me feel stupid!

She was very helpful as were all of the Romans Team and my new property manager has been very helpful since I moved in.
I was disapointed with the carpets in the property when I moved in and these have now been changed and I am over the moon, I am very happy in my new home!

The process was simple and quick and thank you to all involved!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/10/2011 - Pam rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent service provided by Roman. Always kept me informed at all stages of the transition.
Appreciate that they are all very busy in the Wokingham Branch but even when leaving messages my calls where returned with the information that I had requested or would be told that they would look into it and come back to me, which they did.
As much as its a very stressful time moving I felt I was kept well informed all the way to completion.
Great service everyone, if I was ever to move again I would most def use you again-Keep up the hard work! :-)<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/10/2011 - S Tipping rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Good enthusiastic service by everyone involved<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/10/2011 - Humphrey rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had a really good experience through Romans selling my property.  My sale was looked after by their Frimley department who were always contactable, they were happy to do all the viewings and i always got feedback from every viewing which i havnt always had with some agents.  A big thank you to all the team.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[4/10/2011 - Mike Timmis rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans were the third estate agents based in Fleet that we used on a sole-agency basis and the company that actually sold the house. The sale was within the intial period on the contract we had with them.

The staff in the Fleet office were pro-active and determined to get a sale. They looked at different ways of attracting interest and the firm's wide range of branches helped. They also eviewed the asking price compared with other properties in the local area to ensure that it was competitive.

Once an offer had been accepted, we were transferred to Roman's Move Management Department. A very good service was provided to try and ensure that all the parties in the chain progressed towards exchange and completion. Romans did a lot of chasing of one solicitor that was slowing down the whole process.

Overall, I would recommend Romans as the estate agent to use if you need a sale.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/10/2011 - Basingstoke Branch rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was not served by one agent, but the team. They were very organised, and knowledgable about the procedures and what we had to expect before we moved in. 

If there was any downside, sometimes agents need to come by for an inspection and they are not part of the team from the branch. It would be nice to keep the team who work in the area, to be the ones who do the inspections, so then we know exactly who they are and the branch they have come from.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/10/2011 - Mark Deakin rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[From the very beginning I found Romans to be very professional and found Richard's detailed understanding of the letting market very reassuring.   Even when we decided to put of renting our property for a few months,  Richard still stayed in contact and when we eventually decided to put our property on the rental market he was happy to get involved again.

I would recommend using Romans for letting<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/10/2011 - LYNNE MARTIN rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I cannot fault this agency.  First class service, very helpful and friendly staff.  They sold my house right away.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/10/2011 - olisim02 rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Although I Romans didn't let my property on this occasion, the service that I received, particulalry from Richard Chambers, was outstanding.  Richard was very knowledgeable and I wouldn't hesitate to recommend him.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/10/2011 - HB Flats Limited rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would like to give Richard Chambers a fantastic review especially as I have dealt with various letting agents over the last 15 years, Richard has been absolutely superb with his level of service ranging from viewing  and finding very good tenants to professional legal advise when I have had various trouble with rent arrears to eviction.  I cannot thank Richard enough for looking after my companies properties.  Regards Heather Burns HB Flats Limited<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[2/10/2011 - alan higgins rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[With specific regard to Kelly Saunders. I always found her very professional, organised &amp; efficient. She was always extremely helpful, even with issues that were not necessarily within her remit. She was a pleasure to deal with always, with a great personality &amp; is a credit to Romans. I would suggest you look after her well as she is the best thing about Romans I have encountered.
But with specific regard to Romans as a company, I believe some of the local management within your road research building act in a manner that obviously shows respect to landlords but treats tenants as if they were &quot;second class citizens&quot;.which I dislike intensely, &amp; is a view also held by two other families we know who have rented in this same building. So in answer to your question &quot; would I use Romans again ? the answer is ...unless you made Kelly the Manager &amp; the attitude changed... NO  I would never use Romans again !!!  My rating is 5 for Kelly &amp; 0 for Romans,<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[2/10/2011 - Cathy &amp; Terry Hobbs rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I would recommend Romans Estate Agents to any of my friends, especially Michael Wilson who guided us through the process with such calmnness and total professionalism. Mike was very careful to only show us properties which matched our search criteria and didn't waste our time with un suitable viewings. The property which we finally purchased matched us perfectly and Mike saw this. He followed us on our journey from first viewing to eventually calling us to congratulate us when we exchanged contracts this personal touch was very much appreciated. We have found all the staff at Romans very friendly and the office has a very welcoming feel to it and we have always been made very welcome there.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[1/10/2011 - Chris Reardon rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans have now been looking after my properties on a fully managed basis for 11 years. It all works so seamlessly and I highly recommend their services to anyone. The best part of it is being able to walk into an office (Bracknell branch) and talk to them face to face rather than just on a telephone. Great service, with the people at the moment looking after me Kelly,Chris, Catherine, Natalie, then Sally processes the tenancy agreements then Paula, Sylvia and Angela in property management.
THANK YOU ALL.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/9/2011 - S.Price rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very professional and efficient service provided from the initial appraisal right through to the tenant moving in.
Any problems that have arisen during the tenancy have been dealt with promptly and to the satisfaction of all parties.
I wouldn't hesitate to recomend Romans lettings to anyone looking to rent their property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/9/2011 - Forum Holdings rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have dealt with Romans almost since the start of the company moving into lettings.Romans have concluded hundreds of lets for us in both residential and also commercial properties.

 Romans invest in ongoing training for their staff and are a big enough company to offer their staff a genuine career path to advance within the company.The result is staff stay and build an excellent relationship with their clients.Peter Fuller the Director of Lettings has an ethos and attitude which compliments his relationship with clients and staff alike and both he and his large staff are a pleasure to deal with as a result of his leadership.Romans are not always perfect,but then who is? Romans are honest and fair and if something goes wrong are willing to hold their hands up,admit the mistake,and get on with sorting out the problem without delay to everyone's satisfaction.

 We deal with other agents in areas of the country were Romans are not represented and we find that in general the service we receive from Romans substantially surpasses other agents mainly because of Romans commitment to staff training and customer satisfaction,and that they are always prepared to go the &quot;extra mile&quot;.

 We plan to continue our ongoing relationship as it works to our mutual benefit.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/9/2011 - Jason Lally rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans Lettings service is exceptional.  Staff are very friendly and courteous, always informative and fantastically responsive to all requests.  I am extremely satisfied with my dealings with the assistant manager, Richard and his colleagues Carl and Alex, they are all genuine, honest and trustworthy.  I would recommend Romans letting service to all landlords.  

Keep up the good work gents.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/9/2011 - Ali G rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Having been unsuccessful in selling our flat at a viable price the Sales team recommended we speak to the Lettings Team. After meeting the Lettings Manager, Matthew Pulford, we felt more confident about becoming Landlords. Matthew took us through the Lettings service packages in a comprehensive and easily understood manner. As we were new to the lettings “scene” we decided to go with the fully managed service – which was very reasonably priced.
Before we had even gone on the market, Romans had organised a viewing. 24 hours after that viewing we had an offer of the full rental price – which we accepted.

Right from the outset Matthew put a realistic rental price on our property – and we believe this and Romans outstanding professionalism and service meant that we had good tenants in place as soon as we were ready.

Matthew and his team have been very supportive, friendly and reliable through this whole process. Working with Romans has, and continues to be a very easy and uncomplicated process. I can highly recommend letting your property through Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/9/2011 - LC rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very good service - buyer found very quickly and sale went through as quickly as possible.
Fees slightly higher than other agents but Romans were very good. 

Communication was good although I did have to chase a bit for updates.

Woudl defintily recommend and use again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/9/2011 - Nics rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had some issues with my reference check which has taken a month to resolve. Carl and Richard have ben extremely patient while I get everything sorted and have kept the landlady updated to reaassure her that everything is being worked on to get the issues resolved as quickly as possible.  I appreciate Carl and Richard not putting any additional pressure on me and at no point making me feel like we were at risk of not being able to move forward. They have been extremely responsive to all of my emails and a pleasure to engage with.  Thank you!!  The only reason I didn't give 5 stars is because the agent that showed us around had never been to the house before and knew very little about it and the surrounding area.  Nevertheless, he was still very nice.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/9/2011 - Tracy Ingram rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My agent miss emma shewring is very helpful in every way possible she on the ball always returns my calls no matter how small the query might be .Emma is alway polite and go the extra mile to help .<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/9/2011 - john humphrey rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[i would like to thank scott and the team for the help and effort in selling my property they provided a first class service from start to finish they say moving house is one of the most stressful things but i found this not the case with romans its good to now you can contact them 7 days a week even on a sunday and up until 10 oclock at night they always kept you informed and always rang you back if you wanna sell you property then i would look no further than romans<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/9/2011 - john rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[i would like to thank scott and the team at aldershot for the smooth sale of my flat scott was always in contact with me from start to finish to help with all enquires and to help out where he could i liked using romans as you could speak to scott and ther team on sundays and up till ten oclock at night i have just started a family and they say selling and moving is one of the most stressful things in life but i found this not to be the case from romans thank you from the three of us<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[29/9/2011 - Levey rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Handled the marketing of our property extremely well and managed the viewings with very little (if any) disruption to our normal day.  Kept us appraised of movement in the market (both generally and in the surrounding area for 'like' properties) with excellent feedback from viewings / status of potential buyers.  Marketing material was very good and office staff were readily available, contactable, very professional and 'nice people'.  When we came to receiving offers they were very receptive to our views and what we would / would not consider.  Post acceptance of an offer their coordination through to exchange was extremely beneficial and undoubtedly helped smooth the process.  Overall, given our previous experiences with other agents had not been good - we are both delighted we choose Romans and have been very pleased with their exceptional service and attention.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/9/2011 - Gary Lovell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We used Romans again for the re-let of our flat after our tenants gave notice to move out. 
Everyone we've dealt with at Romans conducts themselves in a very professional and efficient manner, in particular Chris Ward and Catherine in the Bracknell Lettings department. 
They both ensured that new tenants were secured very quickly and handled all our requests and concerns with ease. 

I would thoroughly recommend Romans Lettings to any perspective Landlord. 

Many thanks for a great service.

Regards
Gary Lovell  / Milan Patel<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/9/2011 - Mr and Mrs Patil rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We are very delighted with the service offered by Romans. Richard is very courteous, professional and has always been willing to help. He is proactive in dealing with issues and has always kept us informed of the progress. This is the first time that we are letting our property out, but at no stage we felt that we were lost and that is mainly due to all the advice given to us by Richard at various stages of the letting process. 

Overall we are very pleased with the service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/9/2011 - k72frog rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent customer service recieved form the Lettings team. Any issues were quickly and professionally dealt and exceeded my expectations<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/9/2011 - N Millican rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very helpful and efficient team at the Lower Earley Branch of Romans, calls and emails always responded to very quickly, questions always answered.  Tenants found for my property and all set in motion very quickly.  I would definitely recommend Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/9/2011 - Miss Sturgeon rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I knew it was a tough time to sell my property, however the Romans team pulled out all the stops to secure me a buyer.  They made regular contact with me throughout the transaction which I found to be most reassuring.  I have and would highly recommend Romans Estate Agents as they provided such a professional and friendly service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/9/2011 - Almir Bajramovic rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have worked with Louis d'Espagnac from Romans on the sale of my home. I found the services to have been exceptionally good. Louis is a true professional. Everything that the said he would do he did. My expectations which were already high to start with have been exceeded. 
Louis has made sure all the loose ends were tied up. Nothing was left to chance. Everything was done on time in the right professional manner. 
I would highly recommend Louis and the Romans estate agents for all aspects of business when it comes to property. 
Definitely a 5 star rating! Thank you again Louis.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[28/9/2011 - Dissapointed rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I wish I've never used them. Moving in and signing contract very smooth because they had to make money but moving out was a nightmare. First of all they charged us over 200 for cleaning services. We rented 2 bed flat! In my previous 7 bedroom house I was charged just over 100. And where the logic is? It was also through Romans. Then took over a month to decide how much deposit they will pay us back. After we've signed deposit return form with agreed amount everything went quiet. I didn't know what's happening with my money, I tried to contact my property manger but she was never available. I left voicemails, left messages to different agents and sent emails. No response for about 2 weeks. I had to call head office 6 times to get some kind of response. And after 2 weeks of begging for answers they told me that landlord doesn't agree to release the money but they don't know why! I had to call manager of head office to get stupid answer like that. Finally after about 2 weeks we got our money back, just like that. All together it took them 2 months and 2 weeks from moving out. And it supposed to be 10 working days. And that's why I'm writing this to make sure no one else is using them.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[28/9/2011 - Dissapointed rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I wish I've never used them. Moving in and signing contract very smooth because they had to make money but moving out was a nightmare. First of all they charged us over 200 for cleaning services. We rented 2 bed flat! In my previous 7 bedroom house I was charged just over 100. And where the logic is? It was also through Romans. Then took over a month to decide how much deposit they will pay us back. After we've signed deposit return form with agreed amount everything went quiet. I didn't know what's happening with my money, I tried to contact my property manger but she was never available. I left voicemails, left messages to different agents and sent emails. No response for about 2 weeks. I had to call head office 6 times to get some kind of response. And after 2 weeks of begging for answers they told me that landlord doesn't agree to release the money but they don't know why! I had to call manager of head office to get stupid answer like that. Finally after about 2 weeks we got our money back, just like that. All together it took them 2 months and 2 weeks from moving out. And it supposed to be 10 working days. And that's why I'm writing this to make sure no one else is using them.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[27/9/2011 - Alison rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My Husband and I purchased a property in Caversham through the Romans branch in Caversham.
We both found Alun to be excellent. He kept a good level of communication throughout the process, assisted by the move manager Paula once the sale was agreed. We were always kept informed of updates and the level of customer service was outstanding. 
We also used Romans recommended mortgage adviser through Flower IFA. David in Reading branch took the stress out of the mortgage application process and was very fast. 
I would highly recommend Romans from a buyers point of view.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/9/2011 - Mark rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We have used a few agents in the past and Romans were by far the most professional and consistent agent we have come across. They were realistic about our selling price and set our expectations for the get go. House sold on the first viewing and pretty much for the asking price. The property write up along with the professional photos were excellent as well.

All in all a very good experience and would not hesitate to use Romans for our next move.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/9/2011 - Simon Camp rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans took over the sale of our property from another agent, within 9 weeks we had received move viewings than previous agent in 17 weeks and agreed a sale. Amy Shields the assistant manager was the reason that we went with Romans and she really went the extra mile, she keep us informed and helped with advice on purchasing a property. Would definitely recommend!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/9/2011 - Tania rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[It's the second time we are using Romans to let our property out while we are away. In both occasions the property was let out within couple of weeks. They have plenty of staff, so things get sorted quickly. Good communication and fast response. No complains<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/9/2011 - Graham Jennings rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[It is often said that buying and selling your house is one of life's most stressfull events but Romans really helped in making the process straight forward. Our main contact was Louis D'Espagnac who could not have been more helpful. We were shown around a number of suitable properties and given time to consider what was best for us. One property stood out for us and our offer was submitted. Romans came back to us quickly and we were pleased that our offer had been accepted. Over the subsequent weeks Louis was very attentive and would liaise between the sellers, us and the soliciors to ensure that all was going through ok. Overall it was this communication that was most reassuring and it was not long before we had the keys and we were moving in.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[27/9/2011 - Aaron Cresswell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was really pleased with the service Romans provided when purchasing my first house. Aaron and all the staff I dealt with were always polite, friendly and extremely helpful. Aaron was always on time (or early) for all viewings and was always available to deal with any questions or queries I had. It has been great to have continuous updates of how the sale is progressing.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/9/2011 - TONY BATHE rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sold within 3 weeks to a proceedable buyer. Well pleased.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/9/2011 - Hacked off Landlord rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Where do I start?  We initially tried to sell via them but they failed spectacularly so we instead ended up renting through them.  To cut a very long story short, despite us being absolutely reassured that no work would be carried out without our prior consent, this turned out not to be the case - apparently because &quot;no one had put that on the system&quot;.  When we challenged about this work we were promised the invoices which, 3 weeks and many chases later, we're still waiting for.  During this time we've had 2 different stories regarding what the work carried out actually was.  Additionally the rent was due on 15th September, on 19th we chased them.  By today (26th) we'd still not heard anything so chased again, only to be passed from pillar to post.  Eventually we get a call back from head office saying they'd spoken to the tenant today (11 days after the rent was due) saying he was going home to check his paperwork and would, hopefully, pay Romans tomorrow - but they couldn't confirm when we'd get our money.  It seems they have no systems in place for chasing late rental payments and rely on the landlord to make them aware of any problems.  Please do NOT use Romans estate agents.  We're not rich landlords and we rely on the rental income to pay the mortgage and we're now out of pocket.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[26/9/2011 - Johnny Lamb rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agent was very professional which was initially a shock having come from student accomodation. I believe the agent are very good to their landlords, for example they undertake thorough inspections and prepare a report for the landlord and the tenant with actions from the report. Some of these actions were deemed by myself to be OTT, however as mentioned it was for the benefit of the landlord.

They are very friendly in undertaking house viewings and when on the phone regarding problems. They act on their promises and are very good at communicating one on one and resolving issues.

I found some difficulty when looking for a new place to live recently - I had registered interest in Reading and it seemed like I was talking to a completely different office - i.e. messages did not get through between the central office, reading branch and the Wokingham branch.
I also discovered this when viewing for the property 2 years ago. I had 4 viewings between the Reading and Wokingham offices, so three different estate agents, and communication between the 3 on the day was not particularly smooth.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/9/2011 - Phelps rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[we recently sold our house through Romans in Sandhurst, we chose them as they are the most established estate agent the area. We found their valuation inline with other companies and their marketing package for higher end properties (Town &amp; Country) looked very professional. Within a matter of days we where on the various property websites and in the local property papers. We took their advice and had an open day, this produced much interest and offers followed very soon afterwards. They also advised on the strength and quality of the offers put forward. This lead to us accepting a good offer with no chain complications, unfortunately due to personal circumstances this offer was later withdrawn. This was obviously a tense time for us as we had found a property and was looking forward to our move. It was at this time that Romans really stepped up a gear, One of the directors Louis and the manager Mark met with us and told us they are pulling out all the stops and will find us another buyer very soon? Within one week we had two stronger offers come forward and one at the full asking price! Naturally we accepted the full asking price and moved into our lovely new home within four weeks! I have recommended Romans to many people since our move and am still amazed at gaining full asking price in these current economic times. It is for this reason that i award them full 5 stars.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/9/2011 - Adam rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very helpful dids in preparing my house for sale<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/9/2011 - Mr B rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[To all intents and purposes the property at Cleeve Road marketed and let itself due to its location and quality of build/finish with very little input needed from the letting Agent.
Although Romans are generally extremely professional, in this instance on a number of occassions getting hold of the correct people within the organisation proved problematical during holiday periods. Seemed disorganised at times<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/9/2011 - Happy cutomer rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The staff at Romans Tilehurst are professional, friendly and they cared - about helping me move.  My house was on the market with another agent in Tilehurst for 4 months with hardly any viewings, no update calls or feedback.  I switched to Romans after they were the only ones who kept calling me about my search as i was looking to buy locally.  Amy came round from Romans and was very upbeat and confident she could at least get viewings... the whole team at the office arranged so many viewings and of course an offer came.  What impressed me more was the they did all they could to help me find a new home, agree my offer and then look after the whole transaction perfectly.  Paula - I can't thank you enough for making it easy to move.  My thanks again to the whole team.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/9/2011 - P rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[
Very rude people working at the branch, no proper customer service,, DO NOT USE ROMANS UNLESS U WANT TO WASTE YOUR MONEY. They have people without any education and brains working for them. They never listen to you when you have issues, they do not care about what you say, all they want is you to pay your bills even if there is issues with the flat. When I moved in, I did not have hot water because they did not even check before renting the flat to me. Throughout the year they found all small issues that were already there and said it was me responsilble for all these and made me pay at the end of my stay. ROMANS are theives.


Very rude people working at the branch, no proper customer service,, DO NOT USE ROMANS UNLESS U WANT TO WASTE YOUR MONEY. They have people without any education and brains working for them. They never listen to you when you have issues, they do not care about what you say, all they want is you to pay your bills even if there is issues with the flat. When I moved in, I did not have hot water because they did not even check before renting the flat to me. Throughout the year they found all small issues that were already there and said it was me responsilble for all these and made me pay at the end of my stay.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[24/9/2011 - Miss Joyce rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I sold my property through Romans of Sandhurst &amp; found them to be a very proffesional bunch of guys who did exactly what they said they would do. A buyer was found for my house in a short space of time &amp; any issues during the sale were sorted quickly by Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/9/2011 - Very happy buyer rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We spent about 30 minutes viewing this open house. We were greeted by two members of Romans' staff who were both friendly and helpful, giving people the space to view without 'hounding' them, but always on hand to answer questions. 

We weren't the only couple to make a bid on the day, but Romans kept us up to date and reassured during the brief bidding war that followed. Fortunately, due to the fact we'd already sold our home and the added convenience that we sold through Romans too, the seller was convinced we were the buyer to go with.

Through our own quick selling experience, and also viewing experience (unbelievable how many estate agents won't entertain weekday evening viewings!) I would definately use Romans again. Actually I probably won't use anybody again as I can't see myself wanting to move out of my new home.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/9/2011 - Richard Moles rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I consulted three Estate Agents with a view to selling my period property. The first I thought at 420000 overpriced it. There was little to choose however between the second and third consultations except the presentation of the quote and the advertising strategy.

Mr Elliott King of Romans gave me a first rate persentation. Explaining how his company would market my property by explaining the various tools and options open to us. He also gave me a full understanding of the fees involved. 

On top of this he offered a full rang of additional services such as surveying, legal services and removals.

Why did I pick the firm that offered to sell my property for 45000 less than the best offer? Well I thought Mr King had done his homework. 

When he got to the time of putting a value on my property he explained the difficulty of valuing a &quot;one off&quot; house and stated that one way was was to look at recent history. To this end he produced details of two period property's not unlike my own and close by that his company had recently sold. I knew both property's and thought mine probably sat between them in value and with this information we set a price that we all thought was reasonable.

During the sales process Mr King introduced us to the rest of the sales team including his manager so that we would be familier with all the people we came into contact with. This support team was freindly and helpful at all times.

My wife and I were very happy with the service provided by Romans and in particular with the professional way in which Mr Elliott King handled our account.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/9/2011 - Jacqueline rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Well what can I say Scott Caudwell has made what seemed impossible possible? I had previously spent four arduous months trying to purchase a property with no chain. One would think that the sale would be straight forward. Not so I spent my entire time chasing the estate agents and the vendors’ solicitor who was supplied by the estate agent.
It was agreed between me and the estate agent that certain work would be carried out on the property. At the point of exchange I went to check the work. Nothing had been done and the vendor still had a lodger living there.
I was distraught I thought the Estate Agents actually put some work in a thing called customer service. Apparently not. They just wanted there money and did not have any issues about how they went round to getting it.
The thought of having to find another property using another Estate Agent was daunting at the very least.
I chose a few properties to view (reluctantly). Scott turned up was very polite and professional. We spoke about what I was looking to buy after our discussion Scott asked if I could spare ten minuets to view a flat that I had not put on my list. I agreed the flat was perfect ticked all my boxes.
I was very lucky to have met Scott he has supported me all the way through my purchase answered any questions I have asked and took the time to find out the answers if he did not know them.
Scott you are a credit to your profession I never thought I would meet an Estate Agent that did actually care about there customers both the ones selling and the ones purchasing.
I am very grateful to you for all your help and support over the last couple of months.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[23/9/2011 - Jimmy rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Great experience Had needed to Let my house as couldn't sell it. Had the place let by an open house viewing and the it was so straight forward. Very pleased with how it all went and would use them again. No problems for me apart from reading the tenancy agreement which was very long but Steve &amp; Katherine did a great job for me!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/9/2011 - Popes rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The staff at the Crowthorne branch of Romans sold our home in 5 hours. Carl had viewers lined up for us and he was very efficient and ensured the smooth running of the paperworkand made sure the surveysand other inspections etc went ahead as planned.The branch held the keys for us as we had moved out of the area, and communicated with us at every juncture. We are very grateful to them and will use them again next year when we sell our rental properties.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/9/2011 - Jimmy rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Great experience Had needed to Let my house as couldn't sell it. Had the place let by an open house viewing and the it was so straight forward. Very pleased with how it all went and would use them again. No problems for me apart from reading the tenancy agreement which was very long but Steve &amp; Katherine did a great job for me!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/9/2011 - Scott Caudwell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Well what can I say Scott Caudwell has made what seemed impossible possible? I had previously spent four arduous months trying to purchase a property with no chain. One would think that the sale would be straight forward. Not so I spent my entire time chasing the estate agents and the vendors’ solicitor who was supplied by the estate agent.
It was agreed between me and the estate agent that certain work would be carried out on the property. At the point of exchange I went to check the work. Nothing had been done and the vendor still had a lodger living there.
I was distraught I thought the Estate Agents actually put some work in a thing called customer service. Apparently not. They just wanted there money and did not have any issues about how they went round to getting it.
The thought of having to find another property using another Estate Agent was daunting at the very least.
I chose a few properties to view (reluctantly). Scott turned up was very polite and professional. We spoke about what I was looking to buy after our discussion Scott asked if I could spare ten minuets to view a flat that I had not put on my list. I agreed the flat was perfect ticked all my boxes.
I was very lucky to have met Scott he has supported me all the way through my purchase answered any questions I have asked and took the time to find out the answers if he did not know them.
Scott you are a credit to your profession I never thought I would meet an Estate Agent that did actually care about there customers both the ones selling and the ones purchasing.
I am very grateful to you for all your help and support over the last couple of months.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/9/2011 - Lesley rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We chose Romans as we had used them in the past and didn't feel any other agency would perform any better.  Our property was sold within 6 days of us putting in it on the market - however it took over 3 months to complete, this wasn't Romans fault though.  On the whole Elliot King and his staff were very good - our only complaint is that several 'promised' phone calls didn't happen and we had to chase.  Overall I would recommend Romans to anyone thinking of buying or selling.  Our biggest complaint, however, was the Conveyancing department - several times I had to chase them to put information on the on-line page and more often than not we knew more about what was happening than they did!  Until Elliott stepped in we were beginning to loose faith in the business.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/9/2011 - H&amp;K rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I can't thank Romans Tilehurst enough.  We were looked after as buyers from Day 1 of our search and nothing was too much to ask.  We found our home within a week and the whole process was made easy for us.  Amy dealt with our offer professionally and quickly and Paula kept us up to date until we moved in.  They even met us at our new home with the keys!!! Thank you for making our first time buying such a memorable time.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/9/2011 - Tony Bathe rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sold within 3 weeks to a proceedable buyer when previous agent failed.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[21/9/2011 - Andrew Miller rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Agent made several visits to the property, valuation, suggestions on house improvements prior to sale, options on marketing and recommended an open house viewing to maximise viewing potentials. Open house vieing was aggressively marketed attracting many peoplle. Result was an offer for full asking price.
 
Excellent communication throughout, prompt call backs and status updates frequently. Especially liked the frequent updates after the offer was accepted, all the way through to completion. We knew exactly what was going on and enabled us to plan the move and subsequent purchase of new house painlessly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/9/2011 - Heidi Wilson rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans were great, I have no hesitation in recommending them to anyone selling or buying property in this area.  

I both sold my property and bought a new property from them.  I chose Romans because they seemed to have the largest number of properties in my price range in the area I wanted to move to.

At all times they were helpful and polite.  At one point the chain broke down as my purchaser lost their purchaser.  It was Romans, working with the other party's estate agents, who managed to keep the chain alive and get it back on track.  

Once the chain was back in place Romans' Move Manager kept me updated as to what was happening and liaised with the conveyancers and other members of the chain.  We complete on Friday. 

I am very impressed with Romans and would use them again.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/9/2011 - Nikki_1987 rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[4 out of 5 stars. Fantastic agent, kept us up-to-date with everything happening with the house from putting the offer in, to completion. Allowed us to visit houses at times convenient to us, including evenings after we had finished work. Honest and reliable agent who made it very easy for us to find our dream house.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/9/2011 - Miss Brown and Mr Allen rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans Yateley both sold our old home and found us our new home. We would like to thank Elliott for finding us our ideal house and securing the sale and also for being patient with us. Would have no hesitation in recommending Romans to anyone.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[20/9/2011 - Swati rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I took the flat in Bracknell for 6 month and date of leaving the flat was - 21st July.
It is 19th Sept today (almost 2 months) and I have not received the security Deposit. 

First, they delayed the clearing process and now they are slowly including rubbish things in the list. 
They are very much aware that we are outside Uk, so they are taking advantage of that. They are fooling people who are coming from different countries.

I am very very unhappy with the service they provided and still I have not got the deposit.
Believe me they charged heavily at the beginning and kept a decent amount as security deposit (as compared to other agent) and on top of it now they are troubling us.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[19/9/2011 - mrs giddins rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found everyone at romans very helpfull with every stage of my sale ,From start to finally moving.
even when things seemed to slow down a little ,i was kept informed fully as to how my sale was developing,
I found mr elliot king to be most curtious,and was very professional in every capasity,
leaving myself with no concerns or worries, leading onto a smooth sale an finaly my move.
A very big Thank you to elliot an all the team at romans Yateley.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/9/2011 - John &amp; Lynn Holden rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[What a refreshing experience - we have finally found a firm of estate agents who offer the complete package.  Joel in particular worked hard giving us advice, securing suitable tenants and meeting deadlinesl.  All along the way, we have been kept informed and paperwork sent out well in time.   
If you want to let a property through a highly professional company, we would recommend Romans Lettings every time.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/9/2011 - Mr Max Morgan rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans Tilehurst....just brilliant!!!!  great helpful people....never a sour face.....loads of prospective buyers..
and as for that girl Paula....don't ever lose her!!!  15 out of 10 is my score.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/9/2011 - Jolene Baker rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was very happy with the professional and friendly service provided by Robert at Romans Woodley. He returned all my calls on the same day and he kept me updated on the progress of my application at all times. From my previous experience letting agents do not provide adequate levels of service to tenants however this experience has shown that good to excellent levels of service do exist.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/9/2011 - Jay rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The agents were fast in response my queries. They were also helpful to negotiate the dates of movement. I appreciate the professionalism of Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[19/9/2011 - zoebob rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[+ve Mike was great whilst we were looking at properties and had alternative options with him for us to look at. He arranged for us to see a flat last minute which helped our decision making process. He always returned calls throughout the process which was appreciated and listened to what we wanted rather then forcing properties at us. While mike was on holiday the other members of staff were happy to pick up his calls and answer any queries we had.

-ve We had a lot of delays due to a management company who look after Oaktrees and after 3 weeks of waiting for responses, it wasn't until we mentioned that we might not be interested any more that we got any information from them. I feel Romans could have done a lot more to speed this process up.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/9/2011 - Sally rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Scott came to our property in Aldershot and valued it at 220,000 so we put it up for 219,950. We still hadn't finished the garden and we were getting offers they started at 199,000 to 218,000. We had many offers and settled on 218,000. We had constant viewings from start to finish.
The sale is going through so well and we were so pleased Romans.

We then saw a bungalow for sale in Mytchett and fell in love with it. (Romans had it up for sale)

We then put our main house up for sale for 419.950. The sale went live on thursday and we had a viewing on the friday and one on saturday...........................We had a offer of 410,000 on the Monday  This sale and purchase was dealt with the Romans in Frimley. We are so pleased with the way things are progressing and it looks like we could be moving by the end of October. I must say Tim and all his staff have done us proud.

So our overall experience of buying and selling so far seems very well looked after, Scott and his team in Aldershot through to Tim and his team in Frimly. They certainly seem to know their stuff.

We would just like to say a huge big thanks to all that have been involved and would use Romans again.
Regards Sally

I have already reccommended Romans to my sister who is going on the market with Scott in Aldershot as from Monday<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/9/2011 - Michael Wilson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I only dealt with Michael in the Alershot branch and he was very efficient.  He showed me one house and then told me had another one that he thought I would like and he showed me that one the following night.  This was the house I bought.  He showed me around the property and was very courteous.  He also showed me around when I went for my second viewing and was just as pleasant.  Time keeping was great.  He also, which I really thought was great, met me at my house on completion day and handed me the keys personally.
All in all a great service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/9/2011 - S Fennell rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We decided in April 2011 that we should make the move from Berkshire to Wiltshire for school purposes and to move closer to family now I have a family of my own and where I grew up after being away from there 12 years, and it was now or never as it would mean removing one of our two children from their school at some point which we would not want to do. So we were on a tight timescale and if we did it and sold then fantastic we would be achieving our dream and if not we had already secured a place at the local primary school so it would have meant staying so we were on tenterhooks wondering which was our life would go! We used a local agent to begin with and after 2 months and 1 viewing we started to get very panicky and reduced the price, we then decided to use a sell your home quick service and gave them 6 weeks and no luck with them unless we were prepared to almost give the house away, then we went multiple agency and again no luck so we were about the buy the school uniform for the local school and send my son for his induction day there when we decided to go sole agency with Romans in Woodley, we suggested to them that we reduce the price but on the first day on the market with them as our sole agents at the original price we had one viewing, an offer and we sold without reducing the price further like we had suggested. We were over the moon and so were our family and the impact that it has and will have on our whole future as a family in indescribable! It really hit home yesterday how much the move has affected us already after I took my son for his first day at primary school which was the school I went to as a child and I saw old school friends at the gate dropping off their children of the same age. It’s nice to be home so thank you Romans for making it all possible!
During the sale process we found Romans in Woodley to be especially knowledgeable and friendly and we were impressed with .They went beyond all expectation of the traditional Estate Agent even calling the Council planning department to chase up documents. We’ve never experienced such professionalism when dealing with any estate agents. They exceeded all our expectations and have gone out your way to ensure the smooth sale of my house. I don’t have any hesitation in recommending them to any future buyers or sellers.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/9/2011 - Sam rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Antony and Matthew handled the sale of my house professionally and responsibly. I would definitely recommend them due to their 'can do' attitude.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/9/2011 - Mr Paice rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We originally contacted Romans in the Autumn of 2010 when we first considered putting our property on the market. The branch manager at Romans Yateley, Daniel Collis, came to the house to carry out a valuation and such was his professional and confidence inspiring manner we agreed to sign with Romans before even consulting other agents in the town. Daniel assigned us one of his team, Lee Hayes, as our selling agent and they secured us an offer within a matter of weeks. Unfortunately, we were unable to find a suitable property and ultimately lost the buyer so came off the market over Christmas. 
 
In February 2011 we decided to go back on the market and had no hesitation about going back on with Romans. Once again it was Daniel with whom we intially dealt with and as anticipated he was as professional and competent as ever. Daniel again assigned us Lee Hayes as our main point of contact but we also had dealings with a fellow agent, Connor Harlowe, who was as assured and competent as his colleagues. 
 
The process took slightly longer this time around as buyers were more scarce but throughout the process we were constantly updated by Lee and Connnor who were positive and encouraging throughout. Their commitment to communication even included managing the receipt of offers and keeping me apparaised on a near daily basis whilst I was on holiday in Europe. 
 
In March we recieved an acceptable offer and completed on the 15th of July. We are now enjoyiong our new home.
 
I have been extremely impressed with all of the Romans staff throughout this process. Daniel Collis manages a highly committed, motivated and assured team. 
 
Naturally we talked a great deal with friends during the moving house process and the topics of &quot;stress&quot; and &quot;dreaded estate egents&quot; always crop up with the usual stereotypes. I can confidently say that the team that I dealt with at Yateley bucked any trend of stereotypes and have been nothing short of excellent. 
 
I would not hesitate to recommend them in the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/9/2011 - annie rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We chose Romans from 5 agents. There are a number of reasons why we were so impressed, as follows:

1 Their telephone was always answered within 1 ring and messages always got communicated, even where this tipped over to Romans call centre. Usually we got a call back within the hour.

2 Our valuation was carried out by the Assistant Manager, Matthew, rather than a &quot;Valuation Agent&quot; In itself this was a pleasant surprise and the valuation proved to be very accurate in terms of the price we sold for. Not an easy valuation for Matthew as very little property comes on the market in Swallowfield and nothing to compare with. 

3 Their fee was a bit of a problem initially as they were the most expensive but they agreed to match the fee of the other agents, so - problem solved. They don't waste money on expensive &quot;sales packs&quot; but do provide quality selling details both online and in paper format. We were offered and accepted a 12 week contract so had nothing to lose and potentially all to gain. Our floor plan, energy evaluation, photos were all done in one visit, on a Friday, by Monday, our brochure was &quot;on line&quot; in draft format and then amended according to our comments.

4 Once valuation was completed, Matthew or Tony the Manager stay &quot;hands on&quot; along with their team. Everybody knows whats going on (I think they have a briefing meeting every morning).

5 2 of the team visited us and were therefore able to discuss our property &quot;with knowledge&quot; to potential buyers, Romans will also organise and host an &quot;open day&quot; although this didn't become necessary for us. Their marketing approach is tenacious and professional, they are truthful when they say &quot;they like to sell houses&quot;.

6 Romans also have a &quot;conveyancing team&quot; and a &quot;Move Manager&quot; both of whom helped take away the pain and stress that usually comes with a house sale.

7 We sold, without a board, within about 5 weeks. Our sale has proved to be smooth and pain free although I think we are unusual as we have no chain, neither does our buyer.

8 Throughout, all the team were straight talking, realistic, experienced, professional and very thoroughly nice people. In our time, we have carried out numerous (20+) property transactions. This was undoubtedly the best experience.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/9/2011 - Cemetry Junction Landlord rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Delighted with Roman's letting service! Have been with them for over 5years now, they have taken care of my UK property while I've been based overseas. They have dealt with every aspect of letting my property in a timely and professional manner. The service has also been very personal, I am on first name terms with my agent (thanks Rob!) and on a number of occasions he has gone well beyond the contracted call-of-duty to help with various little issues that have arisen, which is invaluable peace-of-mind as I'm living so far away. My property has never remained vacant, they have always found new tenants for me as soon as old tenants have handed in their notice (all of whom have been of the most desirable nature) and they have always achieved the highest most competitive rate of rental income for me..... Highly recommended!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[16/9/2011 - Russ rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I let me house with Romans for many years. I must admit that my initial experiences were not great as I had tenants who did damage to the property and I didn't feel I was getting great service. This all changed when Kelly Saunders was assigned as my property manager. Kelly has an eye for detail and I really felt looked after as a customer. She represented my best interests as the landlord, but I also thought she was very fair with the tenants. I was really pleased with the amount of communication I received and the regular reports about the property's condition. Based upon the experience I had with Kelly as my property manager I would highly recommend using Romans Lettings.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/9/2011 - Justin and Carly rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[When we first saw our property on right move we contacted Romans about a viewing and they were very helpful. They organised our time of viewing and were always on time to meet us at the property. When we decided to make an offer on the property we dealt with Tim Harris who was very helpful, answered all our questions and made us feel he was doing all he could to help us in the process. After our offer was accepted everything was then handed to Lisa Roe to complete the sale. Lisa was very helpful, she always replied promptly to e-mails and calls, answered any questions we had and chased up both solicitors to ensure everything was going to plan, and it did!
Romans were professional throughout the whole process and I would certainly purchase/sell with them in the future.
Again a thanks to Tim and Lisa for all there help!
I would rate Romans 5 stars.
Justin and Carly<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/9/2011 - fflusher rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I don't often leave reviews, and this is the first time I have ever done so online, but I was compelled to find a way to reward Romans for the very refreshing, very professional service I received from the lettings division of the Bracknell branch.  What really struck me was the way they did what they promised and also how the kept in contact with me.  As a result a tenant was found quickly for my property. Thank you Romans<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/9/2011 - Andrew P rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I and my wife are B2L investment buyers and have now dealt with Scott Caudwell and Mike Wilson of Romans Aldershot on 2 purchase occasions.
They are both extremley helpful, easy to get hold of an provide regular updates. They represent the client but I also feel they take care of the buyers needs in a positive effort to make sure that the sale proceeds smoothly from all sides. We needed to make a number of extra visits to the property before completion for refurbishment planning and they were happy to arrange and accompany as this was important to us as buyers.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[15/9/2011 - Samantha rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had the good fortune to visit Romans this Monday gone and I was very pleasantly surprised after visiting the other agents in Crowthorne. I dealt with Gary &amp; Carl who were very friendly!! Offered me a hot drink before I even told them what help I needed. They were so knowledgable about the area and what I should do so I have invited them to see my house to sell it and have already decided that they will be my choice after the 'cold' reaction i got from the other agents..

Very impressed as they seem to genuinely care.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/9/2011 - Mr C Jackson rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am delighted to provide a testimonial for Romans. The service we received when selling our home was both professional and efficient. The staff were knowledgeable and courteous at all times and I have no doubt that the tenacious and professional attention of our lead agent Chris Bisson helped us to achieve a very acceptable price for our house. The addition of a bespoke transaction mangaer ( Natalie ) helped to smooth the sale process and bring about a faster completion. Well done to the Romans team.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/9/2011 - Arseniy rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I've been really impressed and very satisfied by the service I received from the sales team. Many thanks everyone and especially to Natalie Boyd - it was great working with you!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/9/2011 - Jackie Reeves rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had excellent service from Paul and his team at Romans in Woodley during the sale of my property and the purchase of the new one. They were always very pleasant and helpful and all the dealings I had with them went very smoothly, and I also appreciated the Energy Advice they gave, which was free of charge. I would be more than happy to recommend them to anyone.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/9/2011 - Debbie rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I had been in touch with Jessica via email from HK letting her know that I would be looking for a house to rent when I arrived back in the area. She sent me all the relevant information I would need, and as I hadn't rented in the UK before, was very welcome!  
The house we looked at was the first one I saw in Wokingham and was almost perfect for us, but I decided later on that we required a larger house and was shown one by another agent which suited us better.
Jessica kept in touch and helped with anything she could and I would be happy to recommend her and the Romans team to anyone. We will be using Romans when we are looking to buy a house in the near future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[14/9/2011 - Richard Bough rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Richard Bough has been managing the above property for a number of years and has been an excellent agent.
There have been a variety of problems, culminating in the latest -an infestation of cockroaches, discovered when the tenants left: but throughout, problems have been dealt with efficiently and speedily. Communication has always been very good, and an ongoing dialogue easy to maintain.
 
The address is Crowthorne House, Nine Mile Ride, Wokingham, RG40 3GZ---this does not appear on the list provided<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/9/2011 - Nick Flower rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Two weeks before I was expecting to move into a flat which I had agreed the terms on, the landlord decided to pull out of the agreement. This left me and my girlfriend homeless. Romans' Wokingham lettings team were fantastic at trying to find us somewhere else to live. Seirian Jones pulled out all the stops to show me round at short notice and in the end we managed to get an even better place to live. A massive thanks to Ellie and Jess who also kept me up to date with new properties that came to the market. Everyone was amazing!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/9/2011 - Mike Young rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been using Romans for a few years letting an apartment in Reading. The staff have always been very efficient and courteous. In particular my letting agent rob flood always goes above and beyond to get the job done!<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/9/2011 - Emma Doel rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have been very satisfied with the professional and friendly way in which Emma Doel has dealt with the changeover of tenants in my property.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[12/9/2011 - Jamie Hope rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have let my property through Romans for around 18 months while living abroad and have found the service to be exemplary. When tenants move out the porperty is well marketed and always quickly filled and all of the administration is efficiently handled in advance. 

My main contact at Romans Rob Flood is always proactive in all communication, keeping me informed and crucially sorting out any issues quickly, efficiently, with common sense and with the minimum of fuss. For me it means peace of mind and that I can relax knowing that my property is in good hands - thanks Rob and the team - 5/5 for the service<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/9/2011 - T Martin rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I spoke with Michal at Romans, Tilehurst in August this year and from then right up to our new tenant moving in the process was very efficient and smooth.  I spoke to Michal mainly by email as I was overseas at the time, all my questions were answered by return and he moved quickly to find me a tenant.  I am always very busy -  the whole process was very painless and did not cause me any concerns at all.  The service was excellent along with the communication right up to when our new tenant moved in.  I would highly recommend them.  Thank you Michal.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[10/9/2011 - Bert Hines rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Kelly Saunders oversaw the change of tenancy at the above named property while we were on holiday. All the
procedures were carried out thoroughly and efficiently thanks to Kelly.

She is always very helpful and accessible, she is a credit to Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/9/2011 - stw rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Carl helped us sell our home with the minimal effort - he did everything. Thank you Carl :)<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/9/2011 - rubesinthedust rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Tony Gibson and his team at Wokingham change all the usual perceptions about estate agents. He is one of the most personable people I know and very thorough.  Michael, his colleague, helped us through the process negotiating the price on behalf. I would recommend Tony and Romans.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/9/2011 - thespongers rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My partner and I have been renting through Romans for 18 months now after selling our house through the same company due to work circumstances. They have acted professionally and treated us well as tenants. We have also met our landlady who is a very decent person so I suppose when you get all these things right you are bound to have a good relationship. Long may it continue.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/9/2011 - Polandgirl rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Romans fix problems quickly when I have them with the property which is good. Tracey and shirley are also very polite. I have friends also fromPoland who do not have same luck with their agent. I am pleased with Romans<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/9/2011 - Michael Bubel rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I found the service from the initial stage precise clear and informative.The presentation of what my responsibilities were and what was need was excellent.Once agreed the house was marketing very professionally with excellent advice on what should stay/or not and excellent photos of the inside and outside taken.The way the house was to be marketed was presented in a very positive way leaving me knowing that the house was in good hands.Once the house was put on the market to be let the response were extremely quick and tennants of excellent quality were found extremely quickly  within 1 week.The vetting of the Tenants and report  give were also of a high standard and everything was completed quickly .Very highly recommended service with excellent after care.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/9/2011 - C Dahl rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We had an issue with a supposed leak in our flat and as the managing agents Romans were exceptional in helping to resolve the problems including investigations, surveyors and repairing and making good. Richard Baugh and his team went over and above my expectations as the agents and I would highly recommend their services to anyone considering letting a property through an agent.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/9/2011 - Pleased as punch rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very pleased. Have been a landlady with Romans for about 5 years and have recommended to friends and family who have used them too.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/9/2011 - Mrs Bruce rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Our experience with Romans has been generally really great!  Particularly dealing with Emma Doel of the Woodley branch.  All our queries/problems were dealt with timeously by Emma and she has always been polite and professional with all our dealings.  

Our only problem with Roman as a whole has been the direct debiting of our rent.  Romans realised after approximately 6 months that they had not been debiting the correct amount which has resulted in us having to pay off the arrears.

Other than that we have been really happy and hope that we can find a new property to rent within the next two months :)

Finally, just a quick thank you personally to Emma Doel for all her assistance and understanding with all our dealings.  You are an asset to Romans... :) x<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/9/2011 - Bondi rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I was looking for a new property to rent and needed to find somewhere relatively quickly. I contacted Romas and viewed the above property within a day of calling - thanks to Jon Jackson- Bass. Within hours of viewing I had been accepted as a the tenant and was then assisted with all the paperwork, contracts etc by Natalie Cox.
The whole process went very smoothly and I moved in a month later. I would like to thank them all for an extremely efficient and helpful, friendly service.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[9/9/2011 - cc rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Moving in process was pretty easy. The property was managed and was originally with spark energy as in the contract, this was fairly easy to change.
The notice process was also good. The lettings manager (Kelly Luck) was specially helpfull in explaining the procedures given my circumstances. The viewings for the property seemed to accomodate me, and I didn't feel pressured to let people into the property if I didn't feel particularly happy with it on a given day.

On the whole a pleasant experience.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[8/9/2011 - not to be outdone rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The people at Sandhurst are worthy of a recommendation. They helped me sell even though the buyer tried to get the price down again after the offer had been accepted. Going on the advice of Marrk, we all managed to come to a reasonable agreement. It took him time and extra work, but he did it. Thank you to the whole team.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/9/2011 - happy tenant rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Many thanks to Romans for a Very helpful, friendly and Very professional service from the start i would definitely rent from them again and certainly recomend their services ! well done and thanks again :)<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[5/9/2011 - DEBBIE rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Not all  of the staff are unproffesional and imcompetant in this branch - but it just takes 1 or 2 to let the whole Company down.

My previous two properties  i bought and sold through Romans- no hitches - an impecable service provided.  So why is the Lettings department letting the company down?  Is it because they are too busy to care about their clients?  or maybe just too young and inexperienced?


I  had problems in the information given out by Romans.I was told  that i would not have to pay council tax on my property - WRONG -.  If we had known this we would have asked the rent to have been more.  No written apology was given.  It was only when Irang up to complain an apology was made!

Boards put up without consent

Rent paid  to my bank was two weeks late, although the money had been taken from my lodgers account.
 Incidently, the blame was put onto my lodger:  it was said that the delay was because my lodger had changed his bank details.  This was not the case at all.  My lodger had asked Romans not to take out money from his bank too early but on the date specified incase he did not have the funds to cover the rent!

My experience with renting a property from Romans comes from the problems encountered by my son , which are too numerous to mention.

To conclude I believe that Romans are good at taking your money but not so good at getting it back to you.  Little customer service is offered at branch level.  Promises given are not carried out.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[2/9/2011 - Constant Hassel rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Well where to start...Very poor communication, do not respect their customers, and liars!
Within the first month of living in the flat i rented there were issues. When i viewed the property i was told all issues will be resolved ready for move in date...Well the place still had smells of smoke, and mould everywhere. My water pump was leaking since i moved in, took them 2-3months to repair so this meant i had verly little water pressure for all that time, and i also had a 9 week old baby at that time. Then upon leaving and getting my deposit back, well the contract taht i hold and the one i signed says it will be returned within 10 days of leaving the property. I left this property August 5th and its now September 2nd, and have still not recieved anything. Constant phonecalls made to them. Was told that THEIR contract says it does not have to be let out untill 30days after leaving so they did not reissue me the new contract so i am going by the terms that i have signed. Was then told they cant release the deposit untill the landlords signs to comfirm this then took them another week as the landlord stated they did not recieve the email. Then was told it will be processed on Friday should be into your account within 2-3 days. So we have just had a bank holiday so should have been in there by Thursday but i checked today sept2nd and still NOTHING !!!!!!!!! Calls made again this morning and said its on the way...''no excuses'' i've had enough...i tried to call head office would not put me through to anyone higher said i had to go through lettings, so no help given. My mother in law luckily enough still had a number to speak to someone in head office as she has had problems with them herself in the past. She gave them a call and tehy said they will look into the problem and get back to her. After the phone call i recieved a call from the property manager again and she said she spoke with teh accounts department and they have no processed anything as of yet. This is not good enough as i was told this was being done last Friday. She said they were doing it today and will be in my bank by Tuesday. This is UNACCEPTABLE!!!!!!! Recieved another call about an hour ago and she said they can now do a bank transfer for it to go into my account today.... Lets see what happens now...
I will NEVER go through Romans again and i would NOT refer them to anyone else...<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[2/9/2011 - Mark rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[PLEASE PLEASE do not use Romans Estate Agents, You really will regret it, no feedback, the customer service is shocking to say the least, do not sign the contract. Please take this information and look around at other agents, you will get a better deal with a proper estate agent, i wish i had read all the other complaints first, which are many.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[30/8/2011 - Julie rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Awful!

Took 401 as deposit for property I viewed on 20th August.  Went to their offices, completed all their forms and paid the money.

On the 22nd they rang and said owner had decided to sell the property and sent me a form to get my money refunded, saying it would take 3 working days.  Well it's now 30th August and since payment was taken on the 20th I think the 3 working days have passed.  Plus why should I have to fill out a form requesting a refund.

The money was still showing as pending on my account so I asked if they could fax my bank asking that the payment was not processed, this was too late for my bank to do anything about it however my bank did say that all they had to do was contact their card payments provider and ask them to reverse the transaction.  This was too much effort for them because they didn't bother and the money was deducted from my account.

It is now the 30th and I am still waiting for my money.  Their lettings manager Michel sent a long winded email about how they had to set me up as a tenant and then cancel the tenancy etc before they could process my refund.

what a load of bolony.  Even blamed my bank in his email, the transaction is nothing to do with my bank, it is their bank and their transaction!

I am considering raising a small claims against them for the money and will be claiming interest and court costs from them too.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[28/8/2011 - bobik rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very helpfull, great property selection would use them again.Excellent<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/8/2011 - Peter Rooke rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Extremely professional and thorough service from Michal Matejka who went out of his way to make sure that everything went smoothly.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[24/7/2011 - june rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very pleased that we selected Romans for the sale of our property - professional service from Tony and team and from Natalie our Move Manager. They were readily available or would return calls promtly when we needed advice. Would recommend Romans to anyone considering moving home.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[7/7/2011 - Impressed seller rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Excellent from start to finish nothing ever seemed too much trouble.
 Would recommend without hesitation<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[30/6/2011 - SickofSpivs rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[V. Poor.

Controlling and inflexible in my opinion

Appera out of touch with reality. 

Tried to arrange a viewing - impossible, despite the current economic climate. Told me vendor would not be interested unless I viewed on an 'open day'

Business is obviously so good; that they do not need proceedable buyers.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[24/6/2011 - madds rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[romans in wokingham advertised my house and sold it within weeks they always kept me infomed and was honest about the price and didnt hide when it came to price reduction which in the end was the reason is why we sold, it you dont use romans it could cost you thousands 
Thank you romans and Michael Page<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[22/6/2011 - JJ rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Terrible customer service, incompetent staff, AVOID them!

This is the 3rd time I have tried to let a property through Romans, and I can safely say I have learned my lesson and will NEVER look at a property advertised by them again.  

I recently arranged to view an apartment to let with them, after finally getting through to someone in the lettings department I got a viewing.  I arrived at the property promptly only to find 3 other couples already there waiting for the agent, after chatting we discovered that they had booked us all to view the same property at the same time.  After a 30 minute wait one of the couples got a telephone call from the agent saying they were stuck in traffic and didn't think they were going to make it and could we ask the tenant to show us around.  You'd think a letting agent would know Reading town quite well and know the traffic gets bad around the time and viewing and allow for this.    Luckily the tenant was very friendly and helpful and agreed to show us around.  In the end having spent almost an hour at the property the agent never showed up and only bothered contacting 1 of the 4 people at the viewing.

After the viewing I rang Romans and asked if I could make an offer on the property, however the person I was speaking to could not put me through to anyone in lettings so took my number and promised to get someone to ring me back before they closed.  3 days later I'm still waiting for that telephone call.  

To sum up Romans I would say the following:
- Extremely poor customer service
- Poor time management
- Lying and incompetent staff

Follow mine and most other peoples advice on here and avoid them, I know I will be in future.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[6/6/2011 - Ali Costelloe rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I have used various Romans branches over the last 4 years, in my capacity as Property Manager for a company that provides services to people with disabilities, and have found them to be helpful and honest each time. I have had very few issues in the 15 properties I have rented through them and when there has been a problem, it has largely been dealt with very quickly. They are understanding of our clients' situations and are very accommodating. I can't really fault them and it's clear why they're the largest agent in the area.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/5/2011 - Not very happy romans tenant rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Do not use Romans, they have landlords that don't care about the tenants when you move out you are charged ridiculous amounts of money for repairs even if you didn't cause the damage. They take days to answer emails and weeks/months to action any repairs. Most of the properties are poorly decorated and in need of whole house refurb. Romans staff are happy to take your money but will hardly help you, always favour the landlord.  I was left with no working cooker for 8 weeks over xmas, did Romans help, no.  I'm still waiting for my deposit money back, should have got it march, they told me it was sent to the wrong bank account.

Avoid Romans, do not use.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[11/5/2011 - Still waiting... rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Terrible service manned by incompetent staff. Whatever you do, do not rent through Romans. They have been nothing but bad, turning up unannounced, not passing on messages and we're still waiting for our deposit back after moving out a month ago. I will never go near Romans again. They make other estate agents look good - and that is saying something!<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[9/5/2011 - angry duck rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Estate agent with no professionalism shown. Due to lack of basic admin on their part, i.e putting my offer forward to vendor in a timely manner, I lost out on the same property twice!!!<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[4/5/2011 - Tired of Romans rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[
Where do I start?

The manager, Mark, visited us, gave us what he thought was a good price to market our property at, and all was agreed.

after 1 investor viewing who decided against an offer after he asked what we thought at a hugely reduced price "because of family problem", the next was a women who wanted a completely different type of property to ours-pointless-upon this viewing, the (what i can only describe as) child left his folder with client details in my property, then turned up unannounced and let himself into my property to pick it up!

Next, the "assistant manager" James rung up after 2 weeks (!) to ask us to reduce the price by over 10% as we wernt getting viewings, 10 mins later, two viewing requests came in instantly - well done on your info there little boy (19 years old max!).

Next, a very interested party came to view twice, raised concerns about the lease length, to which romans gave terrible information stating that when it gets to 70 years mortgage companys will say no, not true idiots, 90% of mortgage lenders will be happy at 55 years! (30 years plus mortgage length) so thats put that buyer off.

Im now leaving this rabble of little children to sign with a much more proffesional outfit, whos fees are at least 1.25% cheaper! 

CONGRATULATIONS ROMANS - you have managed to cock up a relativly easy sale here and lost out on 3k! idiots.

DO NOT GO WITH THESE CHILDREN! 



Where do I start?

The manager visited us, gave us what he thought was a good price to market our property at, and all was agreed.

After 1 investor viewing who decided against an offer after he asked what we thought at a hugely reduced price "because of family problem", the next was a woman who wanted a completely different type of property to ours-pointless-upon this viewing, the (what I can only describe as) child left his folder with client details in my property, then turned up unannounced and let himself into my property to pick it up!

Next, the "assistant manager" rung up after 2 weeks (!) to ask us to reduce the price by over 10% as we weren't getting viewings, 10 mins later, two viewing requests came in instantly - well done on your info there little boy (19 years old max!).

Next, a very interested party came to view twice, raised concerns about the lease length, to which Romans gave terrible information stating that when it gets to 70 years mortgage companys will say no, not true, 90% of mortgage lenders will be happy at 55 years! (30 years plus mortgage length) so thats put that buyer off.

I'm now leaving this rabble of little children to sign with a much more proffesional outfit, whos fees are at least 1.25% cheaper! 

Congratulations Romans - you have managed to cock up a relativly easy sale here and lost out on 3k!

Do not go with these children!<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[13/4/2011 - torny rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[As soon as they get the contract signed, Romans lost interest to us. We have chase them up.  The customer service is bad. Very, very economical with the truth.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[16/3/2011 - Cav rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Terrible experience with the agent who was very swift to show around the property but only fooled us again and again once the deposit was made. None of the criteria set at the time of deposit was met although the agent kept saying that everything will be done when we move into the property. The house was covered with dust (everything including furniture, doors, windows, etc.) when we moved in, appliances are still not working after 15 days of the move. We have had a terrible experience and would never use the same agent again. Totally lost trust in the agency.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[25/2/2011 - Upset Customer rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[A very unhappy tenant with broken heating since October last year - yes thats right through all the snow at the end of the year. We went over a week sometimes with no heat and its still not fixed now in Feb. The property manager is one of the rudest people I have dealt with in a long time and has absolutely no idea of what customer service is, but hey, she has a BA(hons) so I guess that makes it okay to talk to people like shite!
Please feel free to post comments on my blog www.romanslettings.com and lets spread the word!<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[24/2/2011 - Notimpressed rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[
Absolute bandits!

If Carlsberg made the worst estate agents of all time it would be this bunch of money grabbing, time wasting and low down dirty liars.

Their fees are extortionate, there services are terrible, and their viewing system is an absolute joke. They have no customer focus. All they see you as is another bag of money.

If thats what you want from your lettings agent then go ahead choose Romans. If you want a estate agent who wants to look after you, go somewhere else! 



If Carlsberg made the worst estate agents of all time it would be this bunch of money grabbing time wasters.

Their fees are extortionate, there services are terrible, and their viewing system is an absolute joke. They have no customer focus. All they see you as is another bag of money.

If that's what you want from your lettings agent then go ahead choose Romans. If you want a estate agent who wants to look after you, go somewhere else!<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[24/2/2011 - FedupwiththisSH17 rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I've been renting a managed flat for 6 months now and since the start have been having arguments with the property manager regarding rising damp in the property. We have consistently been slapped in the face by our letting agent who denies the fault and has blamed tenant lifestyle and has told us to clean the mould off the walls.

This flat has damaged my health and my belongings. 

I'm fed up. I went to Environmental Health about it. 

Overpriced. Unprofessional. Poor service.

Go with Romans if you want to be patronized, deceived and violated.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[23/2/2011 - MartianGirl rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Sky high fees. 14 days rent +VAT and no breakdown of fees offered. We found a great property on their books, but just too expensive to continue. Plus, I refuse to sign up to a <br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[15/12/2010 - reviewer rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[My move manager was brilliant. She was my point of contact from beginning to end and she kept the chain moving - she was constantly ringing and chasing everyone to ensure we could all move as quickly and as smoothly as possible.  It was going well - but close to the exchange bmy uyer withdrew, leaving me with no option but to re-sell my home or lose the one I wanted to buy. I called my Move Manager - my house was back on the market within hours and was sold to another buyer after 6 days.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/11/2010 - D P Dance rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I offered on a "no chain" "quick sale" investment flat in July. I am still waiting to exchange as the vendor is in massive negative equity, (should they not have told me this), and has been unable to obtain approval from her mortgage lender to sell.

I believe that they may have committed an offense under the Property Misdescription Act, and shall forward a complain to Trading Standards shortly, I spoke to the TSO yesterday and he said that  they are brilliant in staying within the law, (just). I shall also be complaining to the Property Ombudsman as I believe that they have conducted them themselves in a manner likely to bring the Industry into disrepute.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[21/10/2010 - keith rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Very very expensive, I viewed a rental property with Romans and the agent had never seen the property. The tenants showed us round in the end I have no idea why the agent was even there. We really liked the property so we made a full asking price offer and then we were hit by the amount Romans charge, over <br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[29/9/2010 - Heartman rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[
Rude, aggressive & pushy children who are unable to have a developing adult conversation with open 2 way communication. As with all children they like to interrupt and throw toys out of the pram when things don't go their way. 

Continually called my mobile when advised not to, I work in medicine so I was with a pt, they knew this (Especially the new asst manager, who i believe to still be in nappies), he called my mobile several times in 20 mins and persisted even though I told him I couldn't speak, he also did the same at my wifes work.
He accused me of being a prolific withdrawer even though I had withdrawn from 2 properties due to spinal surgery old and new due to a previous rugby accident. The asst manager even called me out, he's a 5ft ginger schoolkid who loves the sound of his own voice, I'm 5ft 11", 16.5 stone ex semi professional rugby player (Tight head Prop) The boy needs educating.

If you're going to develop a team, make sure it's not full of silly schoolkids, you want results collate a team who have personal and career experience.
MY ADVISE TO YOU ALL WILL BE TO NEVER NEVER NEVER NEVER NEVER USE ROMANS OF BASINGSTOKE.
Try Oliver Thorne instead, now there's experience.

I will continue to barrage this company due to the way they spoke with myself and harrassed my wife. It will continue through youtube, forums, papers if I can and any other place where people will listen. I will ask existing customers who have for sale signs up why thery're using this company and do my best to piss them off as much as they did my family. 

Go with them at your peril. They're amateurs

You've been warned.





Rude, aggressive & pushy children who are unable to have a developing adult conversation with open 2 way communication. As with all children they like to interrupt and throw toys out of the pram when things don't go their way. 

Continually called my mobile when advised not to, I work in medicine so I was with a pt, they knew this (especially one of them, who I believe to still be in nappies), he called my mobile several times in 20 mins and persisted even though I told him I couldn't speak, he also did the same at my wifes work.

He accused me of being a prolific withdrawer even though I had withdrawn from 2 properties due to spinal surgery old and new due to a previous rugby accident.

If you're going to develop a team, make sure it's not full of silly schoolkids, you want results collate a team who have personal and career experience.

My advice to you all will be to never use Romans of Basingstoke. Try Oliver Thorne instead, now there's experience.

I will continue to barrage this company due to the way they spoke with myself and harrassed my wife. It will continue through youtube, forums, papers if I can and any other place where people will listen. I will ask existing customers who have for sale signs up why thery're using this company and do my best to piss them off as much as they did my family. 

Go with them at your peril. They're amateurs.  You've been warned.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[25/8/2010 - TCF rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Quite happy to get us on board into their rented property at the outset of the tenancy agreement, but then when moving out it took 7 weeks to have our deposit returned. This was driven by our calls and emails rather than the other way around, and be aware of whats in your contract as Romans like to charge admin fees left, right and center for doing as little as co-signing a piece of paper.

Communication - poor
Care for the tenant - shocking
Costs & fees - poor<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[17/8/2010 - mikayil rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Horrible experience. I cash purchesed the flat. They forgot to give me front entrance key. So I called them told them to fix it. They did not do anything for 1 week. Next monday manager gave a a key which was wrong again. Then he asked me to try another one at that point I told him to go and check it himself. I nearly went to court. 

Do not use Romans unless you have no option.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[17/8/2010 - herbie rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We were totally disgusted by the treatment we received from this agent. They told us they had clients waiting to view and in 7 weeks they failed to obtain a single viewing. They insisted on an open house, when we said we did not want to wait, what a joke no one turned up. We found the staff rude. We would strongly advise any one cosidering them to forget it.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[22/7/2010 - Jim rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Shocking letting agent. We were just given the keys to the house with no inventory clerk. The place was dirty. When we moved out, they decided to try and charge us <br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[21/7/2010 - Greedy Romans rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Scandalous. We recently tried to rent a property through Romans. All agreed until we encounted their admin fees. <br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[28/6/2010 - Robbed by Romans rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Will never use again. Massive costs for very poor service and massive fees, ie to re-new the contract unaltered was almost <br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[16/6/2010 - B rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[
Shocking customer service and a bunch of theiving rip off merchants. They tried to rip me off by charging for contract renewal fees of<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[15/6/2010 - Jay rated Romans 4 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[A bit pricey but very professional. 

My only reservation is the fact that they force tenants to renew their contracts every year ather than let them change to rolling contracts. This caused us some issues when we wanted to end the tenancy and found out that we wouldn't be able to leave the house for nearly three months, which was awkward since we offered on a house as first time buyers with no chain and didn't expect to be tied in in the rented property for som long. However, Romans and our landlord were flexible and we could leave earlier, as soon as they found a new tenant.

Overall, a good experience and wouldn't hesitate to use them again in the future.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[17/5/2010 - hampsta rated Romans 3 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We rented a 2 bed flat for almost two years with the Reading office, and ended up buying a property being sold through Romans in Caversham.  When we explained we were renting with them and both parties were keen to move quickly, they said '<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[11/5/2010 - ayer rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[
Romans lettings in Camberley are suited , booted thieves. Their modus operandi is very simple for ripping a tenant's deposit is very simple. it is done legally and officially in connivance with their " recommended cleaning company( 2 of them who quote similar prices- prices which are 3 times more than those of normal cleaning companies) and their " independant inventory clerks" - oakley and jane.  You have to use " their recommended"  cleaning company .  If you use the other normal cleaning companies, the " independant inventory clerks" Oakley Jane, will make sure , that they put the remarks that the cleaning has not been " upto their standard" !. Tenants who have the patience and energy who then take up the issue of deductions with the TDS , come up against wasted organisation. One needs to just take a look at TDS's own website and one can see that most cases are decided in favour of the landlord or the in our case the estate agent-who managed the property . Most of our friends who have rented through Romans, in camberley and bracknell have all similar experiences.( not that the other letting agents in UK  are a great deal better..Just that Romans are probably the worst of a disgusting bunch of estate agents, & quite unscrupulous in the way they rip the tenants of the deposits and the sheer audacity with which they go about conducting these day light robberies .. 



Romans lettings in Camberley. Their modus operandi is very simple for ripping a tenant's deposit is very simple. It is done legally and officially in connivance with their " recommended cleaning company (2 of them who quote similar prices - prices which are 3 times more than those of normal cleaning companies) and their "independant inventory clerks" - Oakley and Jane. You have to use " their recommended" cleaning company . If you use the other normal cleaning companies, the "independant inventory clerks" Oakley Jane, will make sure, that they put the remarks that the cleaning has not been "upto their standard"! Tenants who have the patience and energy who then take up the issue of deductions with the TDS, come up against wasted organisation. One needs to just take a look at TDS's own website and one can see that most cases are decided in favour of the landlord or in our case the estate agent - who managed the property. 

Most of our friends who have rented through Romans, in Camberley and Bracknell have all similar experiences - not that the other letting agents in UK  are a great deal better. Just that Romans are probably the worst of a disgusting bunch of estate agents.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[26/2/2010 - Loobyloo rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[The Romans (Basingstoke) team was outstanding, sold my house in the first week for my full asking price!  I can't understand the bad reviews!  The most honest agent I have dealt with and would recommend in a flash! Thanks guys!

<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[26/2/2010 - relocation relocation rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I took their advice in selling my house and I was particularly interested in the 'Open House' idea as it usually gets more money for people. I was pleasantly shocked as they got me 3 offers and I ended up with <br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[25/2/2010 - Adriane rated Romans 5 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We rented with Romans for 1 year and they were really efficient. Fees are a bit expensive when compared to other agencies; however, the service provided was well paid off. In particular management of the property (Jason). Quick response, efficient, full deposit back in 3 days after check out. Could not be better.<br />This person would use Romans again.]]></description></item><item>
		<title><![CDATA[3/2/2010 - mike rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I must admit I was shocked with Romans Bracknell. I got phone calls from different people asking the same question about our viewings! I got emailed properties way, way (way) out of my budget even though I stirctly stated what I would be willing to spend. We never saw the same agent at a viewing more than once in a row and didn't feel as if we were being treated like customers that were worth their while?!<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[1/2/2010 - Letdown rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I'll try to keep this brief!

Seven months rent arears and court costs, only consolation that they are holding the initial months rent in advance and the deposit, which they then say they are taking <br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[16/1/2010 - PB rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[
Romans  is without doubt the worst estate agent I have ever dealt with. They are liars and do nothing for their fees.  We put our property on the market with them and they sold us the '<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[8/1/2010 - Akkas rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[An organisation which claims high levels of efficiency and customer satisfaction - it would seem that this organisation would rather leave a property empty then to accelerate a check in, so that a tenant is able to occupy the premise early. 

The tenant would benefit from being housed sooner, the landlord would have his/her property rented earlier and the agency would gain from recieving there management fees earlier yet - Romans would prefer to wait the full 7 days before handing over a property as their procedures are some what inflexible. 

There is certainbly no personal touch, and the commission on the +13 days for administration charges seems to be far more attractive for Romans then their need to satisfy their customers. 

Maybe it is becuase so many people have and continuie to use Romans that they are able to enforce their regulations on all others - landlords and tenants, find another agency before considering Romans. 

I certainly would not recommend using Romans for either buying, sellling and or renting a property. It really does seem that Romans do have one objective, and it is not to staisfy the requirements of the customer and or provide a personal service. <br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[16/12/2009 - 1st_time rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Put an offer in, accepted, but lost out to another offer. Had a rude telephone call telling me this from the Reading office, followed by an even ruder letter, which gave me the distinct impression that they viewed me as the lowest form of life. I'm a 1st time buyer with a large deposit, no chain, can move quickly or slowly depending on others - you would have thought desirable, no?? My pickyness - wanting a property with a functioning roof for example, was mocked - I should apparently go for the 1st property I viewed, irrespective of condition, price or fit to my requirements, and I should accept their recommendations on mortgages, & conveyancing (which took 6 emails to cancel!) without query. They also phone me daily, and keep emailing me details of properties I've already said I've no interest in - I don't want a bedsit / studio apartment thanks, nor do I want to move to an entirely different town to the one I'm house hunting in... In short, AVOID<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[10/12/2009 - Max rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[14/11/2009 - How are these people in business? rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Possibly the worst agents in the world? Apart from charging fees for everything possible (especially poignant was the reference fee for each of the two of us even though we were paying the one rent together!), they charged us for getting the property professionally cleaned even though we cleaned the place for 4 solid days before moving out. I could cry because they removed almost <br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[10/11/2009 - John rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We put our house on the market with Romans last year (Fleet branch). It was obviously a difficult time for anyone to sell back then. When we did get viewings, the agent turned up early whilst we were still in. The manager and his staff inundated us with calls, despite us telling them not to ring one of us whilst we were at work. I can't answer my phone at work, but call after call after call - staff were told to ring my partner but they didnt listen. Pressure tactics to try and lower our asking price way way below anything near what we wanted. Didnt take our opinions into acount. Eventually, we took the house off the market, waited a few months and tried again with another agent who sold it in less than a third of the time Romans had our property on the market. There are a lot of Romans boards up along the streets, but they dont have enough time to dedicate to a sale as staff must be dealing with numerous properties at once. Very poor company.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[7/11/2009 - NOMAN_ROMAN rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[
Romans - please look around before you approach the Romans Estate Agents.

It's an irony that I've to choose a single star for them in their rating. I would personally have no stars when rating them.

They are cheats!!!! They rush you into making a decision !!!

Once you given them a quote, they would call you with an hours time to say that the quote is not enough...Surprise Surprise, the actual seller is not even informed about the price you quote!!!!

Don't go with them..Trust me...You would go through lot of stress when you buy property from ROMANS...




Romans - please look around before you approach the Romans Estate Agents.

It's an irony that I've to choose a single star for them in their rating. I would personally have no stars when rating them.

They rush you into making a decision!

Once you given them a quote, they would call you with an hours time to say that the quote is not enough... Surprise surprise, the actual seller is not even informed about the price you quote!!!!

Don't go with them.. Trust me... You would go through lot of stress when you buy property from Romans.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[30/10/2009 - Aremel rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Ridiculous fees (<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[13/10/2009 - jason rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[
NEVER EVER EVER RENT FROM ROMANS

I rented a house from the bracknell office and the following happened:

LOTS of hidden cost such as a 400 contract set up fee

When it came to moving into the property, the property was is a very dirty condition even though romans stated that the whole property would be professionally cleaned. which it wasn't. i checked with the cleaning conpany that did the job.

spoke to the property manager jemmy berdouge and was told just to return it in that condition
I questioned that fact that their was still poo in the toilet, mould in the fridge, no carpets had need hoovered even through this had been a condition that we had stipulated when signing the contract etc etc etc

It was very very hard to get hold of them and it took 3 months for them to sent a cleaner out to clean the carpets.

Even the cleaner who is a contractor to romans said he knows loads of people who have been charged for cleaning wrok that was never required and that evertime he reports maintence issues with properties to romans they tell him just to leave it.

When you check into the property you get checked in by an independent check in clerk so i spoke to her when i got the keys and she told me "off the record" that romans tell them what they can and cannot put in a report i.e mould on walls, windows etc has to be reffered to as spotting etc etc etc

spoke to a woman called kelly luck at the bracknel office and got told that i had signed a contract and that no further action would be taken so i tried to contact martin hembra (her boss) and could not get any answer or response to my emails etc etc etc.

if you ever hear the name kelly lick, martin hembra, or even the name romans run a mile as you WILL be ripped off


Never ever rent from Romans.

I rented a house from the Bracknell office and the following happened:

Lots of hidden cost such as a<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[1/10/2009 - Avoid Romans rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Truely Truely the worst service. I really cant understand how some people still have their jobs.

Dealing with Romans, we rented a property we saw advertised at the Lower Earley branch. We likely the property and decided to go for it, after the inital silly high fees for paper work we was in and Romans had a chunky <br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[1/10/2009 - superted187 rated Romans 2 stars]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[We viewed a property in Reading with Romans and initially decided to Let it out.

We decided not to as we were put off by Roman's various fees and charges, which we have since discovered are among the highest in the area.

Our advice - shop around.<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[13/9/2009 - Roge Romans rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[I am not at all surprised by the negative comments about Romans, they are by far the worst agent in the area. They may look good from the outside, but once you've signed on the dotted line it all goes down the drain. They use threatening tactics to pull the wool over your eyes, promise the earth and don't deliver. They are rude and arrogant and think they are always right.  I have moved to another agent to sell my house which are far more pleasant.

I have read about the case many years ago in which they were taken to court for sticking For Sale signs at their own employees house to boost exposure, if they can do that, what else are they doing? Avoid at all cost!<br />This person would not use Romans again.]]></description></item><item>
		<title><![CDATA[9/9/2009 - oohtaboo rated Romans 1 star]]></title>
		<link>http://www.allagents.co.uk/romans/</link>
		<description><![CDATA[Stay away from Romans. They use appalling tactics and are terrible liars, doing their best to speak so loud and fast on the phone so that you can't get a word in! Saw a house through them, offered full asking price..fairly sure they have not bothered informing vendor of our offer because surprise surprise they have one of their own clients lined up to buy it (with a lesser offer) and have persuaded the vendor to take house off market until said client sells his house!! Such poor advice to give their clients and a piss poor way treat me as a potentail purchaser...not to mention failin