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		<title>AllAgents - Reviews of  manners</title> 
        <link>http://www.allagents.co.uk/rss/Manners Residential</link> 
        <description>We are a leading independent and owner managed specialist Lettings and Property Management agency, dealing with all types of residential property throughout the Woking area.</description><item>
		<title><![CDATA[4/5/2012 - Sal Ci rated Manners Residential 5 stars]]></title>
		<link>http://www.allagents.co.uk/manners/</link>
		<description><![CDATA[I have enjoyed doing business with Manners over and over again. The company deliver results...always! I have never had a problem renting my flat with Manners. The longest my flat has been empty is one week! Every time I need to talk to anyone at Manners it feels like I'm talking to &quot;a family&quot;...everyone knows everyone! Thank you for a job well done. x<br />This person would use Manners Residential again.]]></description></item><item>
		<title><![CDATA[2/2/2012 - EmmaL rated Manners Residential 5 stars]]></title>
		<link>http://www.allagents.co.uk/manners/</link>
		<description><![CDATA[Manners have helped me find tenants for my property since 2007. I would highly recommend Nick, and the team at Manners Residential, to anyone looking for a good, local agency to take care of their property interests.<br />This person would use Manners Residential again.]]></description></item><item>
		<title><![CDATA[5/1/2012 - Beverley B rated Manners Residential 5 stars]]></title>
		<link>http://www.allagents.co.uk/manners/</link>
		<description><![CDATA[We have been using Manners Residential to let our property for 6 years now and have never had a void period! This fantastic result is due to their professional approach, commitment and hard work. We wouldn't hesitate to recommend him and the team at Manners. Keep up the good work<br />This person would use Manners Residential again.]]></description></item><item>
		<title><![CDATA[11/11/2011 - ReesaB. rated Manners Residential 5 stars]]></title>
		<link>http://www.allagents.co.uk/manners/</link>
		<description><![CDATA[Nick helped me find a preperty in May 2011. He was friendly, helpful and prompt at following up on all matters. I would highly recommend Nick and Manners Residential to anyone else looking for a good agency to look after them in their property search.”<br />This person would use Manners Residential again.]]></description></item><item>
		<title><![CDATA[7/8/2011 - Stag rated Manners Residential 4 stars]]></title>
		<link>http://www.allagents.co.uk/manners/</link>
		<description><![CDATA[I previously used Principal who turned into Leaders, but they were dreadful. Jim and Nikki at Manners have been a revelation, they are on the ball and their service is superb. I sometimes wonder at the periodic extras, but then you get what you pay for. What a shame they don't do block management as well, Woking is crying out for a reputable manager on the doorstep and the town is full of blocks.<br />This person would use Manners Residential again.]]></description></item><item>
		<title><![CDATA[1/5/2011 - Wilson's rated Manners Residential 5 stars]]></title>
		<link>http://www.allagents.co.uk/manners/</link>
		<description><![CDATA[Thanks to the first class service from Manners Residential we lived worry free in the USA for 11 years while they managed our Woking property.  Maintenance issues were always addressed promptly and they carried out regular inspections of our property.  We always felt they fairly represented the tenants.  Would highly recommend.<br />This person would use Manners Residential again.]]></description></item><item>
		<title><![CDATA[8/4/2011 - Jay1977uk rated Manners Residential 1 star]]></title>
		<link>http://www.allagents.co.uk/manners/</link>
		<description><![CDATA[
Well, where do you start giving a review about this complete and utter shower?

Back in November 2009, a friend and I were looking for a flat in the Woking area and came into contact with Manners Residential who showed us round a flat which we eventually took. The process of signing up could not have gone more smoothly, with a guy named Gyles responsible for the processing of our tenancy application. Gyles, for those of you who have not seen him, looks remarkably like the scientist who featured in the Tefal adverts during the 1980s although sadly, was far less charismatic. Nonetheless, he was pretend-polite in his manner as my friend and I parted with over 2000 of our money.

So, my friend and I moved into the flat, and all was going swimmingly until about a month in, when we had a problem with our boiler which resulted in us being left without hot water. It was at this point that the true face of Manners (a misnomer if ever there was one!) came to the fore.

Having noticed the boiler situation, my flatmate promptly called Manners to inform them of the situation and was met with what can only be described as downright obstinate. They flatly rejected any responsibility to remedy the situation and told us it was the responsibility of the landlord. Unfortunately for us, the landlord was also a complete and utter aXXXhole, who, upon being informed of the situation acted as though we had just told him we’d been sleeping with his wife. He did nothing but whinge about the expense of the repairs (repairs that he is obliged by legislation to carry out) while my flatmate and I were traipsing all across the County to take showers at friends and relatives houses.

Fortunately, my flatmate has a family member in the plumbing business and he was able to come out and solve the problem. Not at any time did Manners bother to check the situation or how we were dealing with it and would probably still not have asked how things were progressing to this day had we still been in the property.

As if this episode wasn’t bad enough, a short while after, the boiler broke again, but this time it was a biggy! Again we had to mess about getting someone in to repair it, leaving us without water for several days. Again, Manners didn’t give a hoot and left it to us to sort out. Thankfully the boiler was ruined and resulted in the landlord receiving a hefty repair bill. Unfortunately for us, the cheapskate refused to have it properly mended and opted for the cheaper ‘bodge’ option which resulted in the boiler operating 24 hours a day and costing my flatmate and I a king’s ransom in electricity costs.

After this, my flatmate and I decided we no longer wanted to live in this property and asked Manners about the possibility of vacating early if they could find someone to take the flat. They made this impossible for us, yet still thought that by asking us nicely, we would be willing to welcome people into the flat within the last month of the tenancy so that they could let it out. This was absolutely not an option for us given the horrific level of customer service we’d received from them, and to the best of my knowledge, the flat remained untenanted for some time after our departure.

Upon leaving, we had the inevitable problem of obtaining our deposit back from these clowns. They tried to pin all manner of pre-existing damage onto us, no doubt in the hope that we’d just accept what they said as the truth. Fortunately, we took our case to the Dispute Service and received the majority of our deposit back, which just goes to show what a bunch of shysters this mob actually are.

So in sum, don’t be fooled by their slimy patter (especially Big Head’s) if you do decide to use them. They specialize in doing all they can to get your money and then make life almost impossible if you ever need their assistance of dare to ask for your deposit back. My advice? Avoid like the plague and go with Deviliers, we have not had a minutes problem with them and their staff are helpful, friendly and act promptly whenever an issue with the property arises.



Well, where do you start giving a review about this complete and utter shower?

Back in November 2009, a friend and I were looking for a flat in the Woking area and came into contact with Manners Residential who showed us round a flat which we eventually took. The process of signing up could not have gone more smoothly, with a guy named ***** responsible for the processing of our tenancy application. *****, for those of you who have not seen him, looks remarkably like the scientist who featured in the Tefal adverts during the 1980s although sadly, was far less charismatic. Nonetheless, he was pretend-polite in his manner as my friend and I parted with over 2000 of our money.

So, my friend and I moved into the flat, and all was going swimmingly until about a month in, when we had a problem with our boiler which resulted in us being left without hot water. It was at this point that the true face of Manners (a misnomer if ever there was one!) came to the fore.

Having noticed the boiler situation, my flatmate promptly called Manners to inform them of the situation and was met with what can only be described as downright obstinate. They flatly rejected any responsibility to remedy the situation and told us it was the responsibility of the landlord. Unfortunately for us, the landlord was also a complete and utter aXXXhole, who, upon being informed of the situation acted as though we had just told him we’d been sleeping with his wife. He did nothing but whinge about the expense of the repairs (repairs that he is obliged by legislation to carry out) while my flatmate and I were traipsing all across the County to take showers at friends and relatives houses.

Fortunately, my flatmate has a family member in the plumbing business and he was able to come out and solve the problem. Not at any time did Manners bother to check the situation or how we were dealing with it and would probably still not have asked how things were progressing to this day had we still been in the property.

As if this episode wasn’t bad enough, a short while after, the boiler broke again, but this time it was a biggy! Again we had to mess about getting someone in to repair it, leaving us without water for several days. Again, Manners didn’t give a hoot and left it to us to sort out. Thankfully the boiler was ruined and resulted in the landlord receiving a hefty repair bill. Unfortunately for us, the cheapskate refused to have it properly mended and opted for the cheaper ‘bodge’ option which resulted in the boiler operating 24 hours a day and costing my flatmate and I a king’s ransom in electricity costs.

After this, my flatmate and I decided we no longer wanted to live in this property and asked Manners about the possibility of vacating early if they could find someone to take the flat. They made this impossible for us, yet still thought that by asking us nicely, we would be willing to welcome people into the flat within the last month of the tenancy so that they could let it out. This was absolutely not an option for us given the horrific level of customer service we’d received from them, and to the best of my knowledge, the flat remained untenanted for some time after our departure.

Upon leaving, we had the inevitable problem of obtaining our deposit back from them. They tried to pin all manner of pre-existing damage onto us, no doubt in the hope that we’d just accept what they said as the truth. Fortunately, we took our case to the Dispute Service and received the majority of our deposit back, which just goes to show what a bunch they actually are.

So in sum, don’t be fooled by their slimy patter (especially Big Head’s) if you do decide to use them. They specialize in doing all they can to get your money and then make life almost impossible if you ever need their assistance of dare to ask for your deposit back. My advice? Avoid like the plague and go with Deviliers, we have not had a minutes problem with them and their staff are helpful, friendly and act promptly whenever an issue with the property arises.

Admin note: Agent's name was removed<br />This person would not use Manners Residential again.]]></description></item><item>
		<title><![CDATA[8/4/2011 - Curlies rated Manners Residential 1 star]]></title>
		<link>http://www.allagents.co.uk/manners/</link>
		<description><![CDATA[Terrible service.  Only interested in your money.  Poor knowledge and customer service skills.  Not interested in any problems you may have.  Just awful.  Learnt a lot about what to avoid in a letting agent.  Rude and unprofessional<br />This person would not use Manners Residential again.]]></description></item><item>
		<title><![CDATA[5/3/2011 - Sue Flavin rated Manners Residential 5 stars]]></title>
		<link>http://www.allagents.co.uk/manners/</link>
		<description><![CDATA[Manners Residential is a local company that provides a professional, efficient and personal service.  Before becoming a landlady, my husband and I were tenants of Manners for 18 months.  We were looked after very well as tenants, so I had no hesitation in asking Manners to look after my 5 properties when I moved into the Buy-to-Let market.  I highly recommend Manners.<br />This person would use Manners Residential again.]]></description></item><item>
		<title><![CDATA[9/2/2011 - Grannie Annie rated Manners Residential 5 stars]]></title>
		<link>http://www.allagents.co.uk/manners/</link>
		<description><![CDATA[Manners have looked after my flat for around 10 years now and I have never had a single reason to be disassified with their service.  In fact, they have been constantly professional, helpful, proactive and a pleasure to work with.  They have always explained procedures to me with patience and care and carried out their functions honestly and promptly.  They are a valued part of my life and I owe them much.  Thanks Manners ... I recommend you all the time!<br />This person would use Manners Residential again.]]></description></item><item>
		<title><![CDATA[9/2/2011 - Brian and Sarah Russell rated Manners Residential 5 stars]]></title>
		<link>http://www.allagents.co.uk/manners/</link>
		<description><![CDATA[We have used Manners for several years and had a fantastic service both in terms of finding tenants and property maintenance - we have recommended Manners to several friends and would have no hesitation in recommending them in the future.<br />This person would use Manners Residential again.]]></description></item><item>
		<title><![CDATA[8/2/2011 - D rated Manners Residential 5 stars]]></title>
		<link>http://www.allagents.co.uk/manners/</link>
		<description><![CDATA[I have used Manners Residential to find me tenants for my portfolio of properties for over ten years.  I have never considered changing agents as their service and quality of tenants they have provided has always been of a very high standard.   My void periods in the time have been almost non-existent.  Their advice and guidance has been invaluable.<br />This person would use Manners Residential again.]]></description></item><item>
		<title><![CDATA[14/9/2010 - Never Manners again rated Manners Residential 1 star]]></title>
		<link>http://www.allagents.co.uk/manners/</link>
		<description><![CDATA[Absolutely nightmare service. The team is not bothered about either the tenant or the landlord. I never thought I would move away from tenancy agreement but was forced due to lack of attention, systematic delays, no response and generally not interested attitude - I would never ever recommend this agent to anyone. <br />This person would not use Manners Residential again.]]></description></item><item>
		<title><![CDATA[7/1/2009 - unhappy renter rated Manners Residential 2 stars]]></title>
		<link>http://www.allagents.co.uk/manners/</link>
		<description><![CDATA[Deposit put down, Manners took nearly two months to complete the referencing with FCC Parragon. We still did not know the morning we were supposed to move in whether we had been accepted. Leaving us homeless with our possessions in a van outside their offices. Inventory incomplete on moving in. They led me to believe for the first 5 months of my 8 month tenancy that the property was not managed by them, when it was. Very unhelpful throughout.
Tried to charge us fee for professional cleaning, when we had cleaned the flat top to bottom, over 20 man-hours.<br />This person would not use Manners Residential again.]]></description></item>
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