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		<title>AllAgents - Reviews of  keatons</title> 
        <link>http://www.allagents.co.uk/rss/Keatons</link> 
        <description>Keatons is a highly focused company with a great desire to improve the way that our business operates.</description><item>
		<title><![CDATA[26/3/2012 - vexedtenant rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Keatons make no attempt to contact you unless there is some financial incentive for them to do so.
We were told that they made 'a string of failed attempts to contact' us but even though i work from home and have an answerphone they never called us once.
Yet when it came to us handing in our notice , it seemed that all of the agents had our number and called as often as they could to set up viewings.
This coupled with the fact that it took 42 days to get our deposit back from them, after numerous calls from us to chase them up - even though the contract stated it would be returned within 20 days - I had filled in the forms to send to the tenancy dispute services for us to sign on the day that we received the deposit back.
We paid our rent on time every month for 3 years yet when it came to them paying us back they dragged their feet worse than children who don't want to do something.
the way we were dealt with will ensure that I never ever use this firm again and will advise anybody who is thinking of using them to not use this firm unless you want to pay to be messed around.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[20/3/2012 - John rated Keatons 2 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Even though an agent is bound by law to reveal whether a property is a car free development, Keatons withheld that information both verbally and from the contract. At this point I am seriously considering legal action against them.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[23/2/2012 - RAOC71 rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Please avoid them at all costs for the following reasons which we experienced:

- They constantly pushed 18 month or longer contracts at us (claiming these are the norm and that tenants were requesting them) whilst advising tenants that I as the Landlord was only accepting long term contracts and that in any event it would be very difficult to find one.  I have written statements from tenants to this effect despite having put clearly in writing to Keatons that we didn't want contract longer than 12 months.  We only realised why Keatons were doing this when they wanted their commission paid...all upfront!
- We also have statements from the tenants advising that Keatons pressured them into a quick decisions on the basis another prospective tenant had made an offer.  This was entirely untrue, we had no alternative at that time.
- When an offer had been made it took several days to put in writing
- Keatons took a deposit without asking us and only obtained 4 rather than the 6 weeks we had always done prior to appointing them.  Having told them we would use out own contract with the tenants they used their own so we had to oblige them to have the tenants sign our contract.
- We expressly negotiated with Keatons in our contract with them a return of pro-rata commission in the event the contract was cancelled.  Having cancelled the contract they did not do so claiming that they were due introduction commission in full.
- Having told us they were not like Foxtons (i.e. overvaluing a property and failing to rent it for weeks) and suggested a reasonable price that would get it snapped up in 2/3 week to a family they subsequently took several weeks to rent the property and were trying to knock down the price at every opportunity.  After several weeks we ended up being pushed into a contract with first time jobbers just out of university.
- Partial references were only provided a few days prior to the tenancy, one several days after the commencement and we were told that this was usual agency practice by Keatons
- As soon as the contract was singed the sales team moved onto their next deal and passed handling onto their centralised admin team.  Teething issues were not solved fast enough, poor service and lack of trust/confidence meant that issues rapidly developed into big problems with the tenants and having contacted tenants  with Keatosn consent to speed up issues it became apparent what Keatons had been saying to them and how th eprocess was handled form the other side.
- We did not then hesitate to cancel their appointment.

In summary an absolute disaster.  To this day we regret ever having appointed them (or even wasted our breath).  You are certainly better off handling the entire letting process yourself especially if you are resident in London.  A complete lack of honesty and integrity.  No professionalism whatsoever.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[28/1/2012 - Kentish Town landlady rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[I have been a &quot;loyal&quot; customer of Keatons for a number of years.  I live overseas and trusted them to look after my flat through their full management service.  Particularly lately, they have failed to take any sort of initiative, require constant reminders to follow up on maintenance issues, and it is up to me to keep checking if something has been done.  I recently complained, but received a response totally unrelated to the nature of my complaint.  A request for answers to my actual questions has been completely ignored.  I will be looking for new agents to let and manage my flat when the time comes to renew the lease.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[12/1/2012 - Peter 1985 rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[The most over-priced and useless estate agents I have ever had the discomfort of renting a property.
As a tenant, they are all very welcoming..... until you've parted ways with the extortionate finders fees etc. I have been a tenant within the property for 2 years and they always fail to return e-mails/calls!!! We were without hot water and heating for over 3 weeks due to their lack of communication with the landlord (although I'm sure my complaints were never forwarded onwards).

Now that I am leaving the property I have to pay even more money (£230.00) just so they can detail defects.

STAY AWAY FROM THIS COMPANY!!!!<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[28/11/2011 - tomsc83 rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[I have found Keatons to be difficult to get in contact with and even more difficult to get even the most simple of answers from. I am moving out of a property managed by them and had gone through the same process we had done in the past when a change of tennant was necessary. (Get the landlords permission, get the necessary forms from Keatons, new tennant returns forms and pays an admin fee) But for some reason it is now not possible. I have emails from Keatons telling me it is possible and was given the necessary paperwork, then suddenly without even taking the paper work back I get a 'Sorry we can't do it' No further explanation has been given, emails have gone unanswered for 2 weeks and counting now and phone messages are left unanswered. I'd expect at the very least someone from Keatons to engage with me and offer some form of explanation as to the mixed messages I received from them and also to help me explore any other solutions. Surely it is better for everyone that a tennant who can pay the rent is living there rather than one who can't?

If you like being ignored when experienceing financialy challenging times and dealing with companies who don't seem to have any desire to do their job properly then Keatons is definitely the right one for you, if however you prefer to deal with companies that have even a cursory grasp of customer service and doing the job they claim is their area of expertise, then I would look else where. I certainly won't be dealing with them ever again.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[10/11/2011 - bah humbug rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Absolutely terrible, total waste of money (in my opinion)  

The team you deal with to arrange to let your property are great, they call back when they say, are friendly, and follow up any requests. However once you find a suitable tenant that's where the problems start........As a landlord you hear so much about tenants having problems but never really think about the problems the landlord might have. Nothing is followed up, calls and emails are never replied to unless you make the effort to check they have received the information. I have requested repairs to the property to be carried out then only to find out a couple of months later that these had not be actioned. Rent was paid late, but it took me to call them to ask where the money was for them to chase up the tenant. Things that seem easy and obvious to any normal person become impossible for them to deal with. A total nightmare, fully managed, no way. I would hate to think of the number of phone calls I have made to them over the year and a bit I was letting a property with them. Stay clear of them, please :-) Then again this is my opinion, maybe i've just been unlucky, but doubt it.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[4/11/2011 - morph rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[As soon as the contract was signed and the money taken the problems began. I wanted to move out of the contract early as had a relative die, and my partner moved out, and keatons demanded the whole letting agents finding and management fee for the remainder of the contract, despite this not being in the contract. 
I had to pay a solicitor to threaten legal action to repair the wiring connecting the fridge and freezer to power, that had been exposed and lying across the kitchen floor for two months, before they would carry out the work. when they did, i returned to the house to find their builder using an angle grinder in the kitchen, with none of my property covered. everything had a thick layer of building dust, he had covered nothing, and they had not given any notice that someone would be attending, and their response to the filthy state of the kitchen, was you clean it up, wash the bed linen. In the end i had to call a cleaner out and charge them, as they refused to clean up the place, take responsibility and clean up the place, quote &quot;he's a builder not a cleaner&quot;. the dishwasher and drier broke in the property and still remain in disrepair, and are not fixed.
They are crooks, scandalous the way they treat people.
AVOID RENTING THROUGH THEM AT ALL COSTS.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[8/4/2011 - Jennifer rated Keatons 5 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Rob will you marry me please? Beautiful man!<br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[3/4/2011 - Mishl4ever rated Keatons 5 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[I am generally not a fan of review sites, but felt compelled to leave a review of Keatons Estate Agents in Kentish Town.

I have just moved into my new house which I purchased through them and I must say that the service was first class.

They handled my sale as well and managed to get me moved within three months.

Big thanks to all the team.<br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[17/3/2011 - Hughes rated Keatons 5 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Many thanks for an efficient, informative and result driven service. Wish I had gone to Keatons in the first place to sell my two bedroom flat. They are not the cheapest but you know what they say 'you get what....' WELL DONE<br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[12/3/2011 - Beth rated Keatons 5 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[A splendid effort from all the sales team and a particular thank you to Lars, Joe and John for all your efforts on what proved to be a difficult sale due to my related purchase. Unfortunately not all agents are as good as you guys and its just a shame that you don't have offices in the West End. Thank you for assisting my friends in finding there stunning Georgian home, they were so pleased as well. <br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[9/3/2011 - A. More rated Keatons 5 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[I found my apartment through keatons and found their service to be exemplary and honest. The staff were very attentative, they made sure the whole process went smoothly and I love my new flat! <br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[8/2/2011 - KeatonsAreEvil rated Keatons 5 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[This isn't everything, just a few notes from my Jan-Dec 2010 experience with Keatons - the most frustrating, awful, incompetent, rude and awful people I have EVER encountered. Literally.

- High admin rates at sign-up for which we received the worst service imaginable
- Offensively inaccurate inventory, making a significantly run-down house sound immaculate
- On sign-up they said they would replace one of the mattresses which was worn to nothing and stained (vomit and worse, vomit and worse, use your imagination). They later refused to replace it, blaming the landlord.
- Their reaction to us saying the TV aerial doesn't work: "Well you know sometimes that's the case, some people just kind of get on with it don't they"
- Their reaction to us complaining our ground floor windows don't lock: Send round some bloke with a ScrewFix Direct catalogue who says "Nah, there's no part for those windows mate"
- They LOST their copy of our keys, god only knows where. They then refused to pay for new locks
- No code given for our burglar alarm even after 2 months of constant asking via phone and email. Eventually we were broken in to having all our stuff nicked, at which point one of their ditzy staff went "oh wait here it is, it's on our system"
- Constantly told the person we need to talk to is "on holiday" or "taking a day off" and "they'll get back to you"
- They NEVER got back to us when they said they would
- Staff seemed to change around so much, no-one ever knew who we were or what we had previously talked about
- It's been well over a month since we moved out and still haven't got our deposit back
- They constantly blamed stuff on the Landlord even though it was clearly them being rubbish

Possibly the most important thing to note is that you will not see any of this coming. The office looks professional, and before you sign any contracts the staff seem friendly, polite, presentable and trustworthy.<br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[5/2/2011 - Janice11 rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Over the year of renting my property with Keatons in Hackney I found them to be absolutely rubbish: they told a tale of lies to prospective viewers, left rent go unpaid for months without informing me, whilst taking their fee upfront, not from the rent as agreed.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[3/2/2011 - OneBedHunter rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[All mouth and no trousers. When it comes to giving it the big un, Keatons are up there with the best (worst?) - Foxtons! 

Stroll in to the branch, grab yourself a drink from the fully stocked fridges either side of the big wooden reception desk. 

Wait for someone to come out to you, waste your time filling in a card with your requirements on it, and then, er, never call. This is what has happened to me - twice. And oh, surprise, surprise - the people who handle lettings, supposedly, weren't in!

There are some decent agents out there who work hard to try and find a good flat for a good tenant, no matter what they earn. Keatons is NOT one of them.

With every single estate/letting agent, it's always about the money. But some are nicer than others, and some manage to keep it real, much better than others. 

The stench of arrogance that comes off Keatons is utterly overpowering. 

For first impressions, and people who have no airs and graces, who are professional and businesslike, I would rate Strettons. But they never have furnished places!<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[31/1/2011 - keatonsuck rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Initially the Keatons were nice and friendly when I was looking for a place. However, since I have moved in, I have had nothing but trouble with them. They do not honour their word. They don't fix anything. The front door was broken and all of the had to buzz neighbours to get into our flats for over a month. The only time they respond is if you make threats and it only brings little action.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[26/1/2011 - Adam rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[I have a flat with a managed service provide by Keatons. They are extremely slow to respond to any queries and the staff at their managed service never return phone calls and seem to go out of their way to prevent work from being done.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[17/1/2011 - Michael - Bow rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Completely inept. Terrible service. In fact we had 3 repairs to be made over 3 months, we couldn't get them to look at one of them, always excuses, never returned our phone calls. Only when we stopped paying rent in the 4th month of no action did the phone start ringing and they actually did something about it. They don;t care once you are in the house, they only care about getting there fee at the beginning of the term. Dealing with them is a horrible experience.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[12/1/2011 - enoughs enough rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Just the most awful people I have ever dealt with, ever.  I could rant on here for ages, but they have taken up too much of my time already.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[8/1/2011 - Happydays! rated Keatons 5 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[I just completed on my first ever flat this week through a different agent in Hackney. However I want to write a review about Tarik at Keatons in the Hackney office. I dealt with him for about six month from the start of my search and he has been nothing short of being fantastic. Being a first time buyer you are always a bit sceptical of Estate agent with all the negative stereotype you hear about them, however Tarik was anything but that. He was very knowledgeable, professional and gave a lot of good advice. It's an absolute shame that I didn't find the right property through him. I wouldn't consider using any other agent when I come to selling it in a few years, if he is still around!<br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[9/12/2010 - keatonsrshit rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Check the small print! Keatons charge 75 pounds plus VAT for renewing a contract per person living in the house. So basically, if you are in a couple and you rent somewhere, you'll pay 170 per year for them basically printing out a contract and changing the date and three words.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[3/8/2010 - verysad rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[I've dealt with a lot of letting agents in my time who have been very sneaky, dishonest and manipulative, but none have ever upset myself and my sharers so much that we felt it necessary to actively seek a way to warn other tenants, until we encountered Keatons. 

From the beginning they have made life difficult for us. From reading other comments below, I'm sure they lied to us too about there being another offer matching ours, so that we would compromise our offer. Once our offer was accepted and a deposit put down, they ignored our repeated emails, where we requested one or two things, until it was too late to carry out those requests. 

They broke our contract within a day of us moving in and then supplied us with an inventory which was so vague and so far from the truth that it was as though the inventory was for a completely different house. Problems include stating the property was cleaned to a high standard when it was completely filthy and not profesionally cleaned as was promised in the contract, and the inventory also mentioned the presence of numerous items in some of the rooms, items which don't actually exist but we will no doubt be charged for from our deposit, at the end of our tenancy.

The people we have dealt with at Keatons have constantly been rude, dishonest, and tried to fool us into thinking we have fewer rights than we actually do (this was brought to my attention when seeking legal advice). 

We definitely won't be dealing with Keatons again, and are writing this to urge people to please not get involved with this agent. No matter how nice the house is, it's not worth it. We have been trying to sort out all the issues for ages now with no avail, and it's interfered with our personal lives and work life considerably. 

I would also like to add that those 5* ratings below, all funnily enough posted on the same day (17th of June), really strike me as fake. No doubt someone from Keatons PR will again post a load of fake 5* ratings sometime soon to counteract the low ratings given by their truly unhappy customers, just to bump up their overall rating a bit.

Please please please avoid.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[30/7/2010 - may rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Was let down at the last minute after having paid them <br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[22/7/2010 - HomelessIN2 weeks rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Keatons sold a house yesterday that I was due to start renting in 9 days. They assured me on initial viewing and in a follow up conversation that the property was not for sale. As of yesterday they had the property as both for sale and for rent on their website. Steer clear.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[21/7/2010 - Rogalka rated Keatons 5 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[I found Keatons very helpful, the lettings agents where not pushy, knew the area very well and were able to advice me on many things, I was also really impresed with their photography and publicity, it looks very professional and attractive.<br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[17/6/2010 - Peg rated Keatons 4 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Recently completed on a sale with Stratford branch.  I found the service to be professional and helpful.  When viewing properties, the agent often arranged viewing out of hours so I could go after work.  Overall - very happy with service provided - would recommend.<br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[17/6/2010 - firsttimebuyer rated Keatons 4 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[i had dealt with the above Keatons offices for around 3 months while looking for my first property and found them helpful and proffesional compared to a lot of the other agents in East London.

The way they work can come across as being quite aggressive but they are sales people remember!

I didn't end up finding through them, but from the service I received  from the agent I did eventually find through - I wish I did!<br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[17/6/2010 - Vela rated Keatons 5 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Looking at a few properties and was extremley impressed with the manner that I was dealt with - both professional and inteligence by Vishal. Was always available when required and would commit to viewings and times.

Also gave me options and have felt that I have been looked after as a customer rather than Keatons looking to make profit.<br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[17/6/2010 - Marie rated Keatons 5 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[I am a property developer and have sold four properties through Keatons (Bow Office), and each time they have found prospective buyers within a matter of weeks if not days!  I have found them extremely professional and efficient, and I am looking forward in placing my next project in their more than capable hands.<br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[17/6/2010 - Elaine rated Keatons 5 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Very positive experience having dealt with friendly, informative and reliable members of the lettings team. The service received was, and still is excellent. I have recommended Keatons to family and friends who have received the same high standard service.<br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[17/6/2010 - Highly Recommend rated Keatons 5 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[I highly recommend Keatons Hackney.  The staff were professional, dedicated and worked as a team.   They always made me feel as if I was their number client and their advice was always spot on.  Selling a flat can be stressful, but I have to say, Keatons Hackney made it so easy and profitable!!!<br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[17/6/2010 - Stavilidis Kirigis rated Keatons 4 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[I used the Harringay branch to find me a rental property and was pleased with the level of service and the extensive properties on offer. They seem to have the best selection of properties compared to their competitors and the whole experience was on the whole good. Although I don't agree with agent charges theirs was not as expensive as others and the whole process seemed very professional.<br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[22/4/2010 - ANGRY rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Had everyone running in circles to part with money. Got nothing but hassle in return and to top that were horribly rude at all times!<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[7/4/2010 - Anon rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Terrible. Unable to show me contract until I paid a deposit. Contract hugely unreasonable (was outside AST limit). I attempted to negotiate, they just left it until I ran out of time because I was commited to move out of my previous property. Avoid.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[3/10/2009 - GASMAN rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Crap serivce - in Stratford - went to view new property (4 bed house). They said it was worth 300000 in Plaistow. Did not like it as there was no storage space. Thank God I did  not put an offer as they changed the price to 270000 in a week!!!!!

Also they are a bunch of liers as they lie some one else has put an offer in to increse the property price. Beware!!<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[13/5/2009 - Choco rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Keatons makes up the rules as it goes along.  They are dishonest, incompetent and expensive.  I advise anyone to steer well clear of them.

We were dealing with Keatons in Kentish Town. We found out that the lied to us that there was another offer on the table regarding a flat we wanted to rent so that they could get a higher rent for the flat from us.

They told us that the Landlord would not do any of the things that we requested in the property.  Once we met the Landlord after moving in, he said that Keatons never mentioned any of these requests and had he known he would have done it.

They charge a referencing fee when they all they do is send out a couple of emails to people and do a credit check.  Hardly worth <br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[16/4/2009 - kye hater rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[I cannot begin to tell you what a terrible experience I have had with Keatons in Hackney.

As a landlord currently living abroad I have found the management to be dishonest, unprofessional and incompetent . They totally take advantage of the fact that I cant go in and see them face to face, and when questioned about their dodgy business practices just become agressive.

I would urge anyone thinking of using them to run a mile.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[9/4/2009 - Young Professional rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Terrible.  Rude, expensive and clearly cowboys.  Glad I wasn't tempted.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[27/3/2009 - dc rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Incompetent, uncommunicative, unreliable.

My impression of letting agents as dishonest scumbags was only made worse by having the displeasure of dealing with Keaton's in Hackney.

The constant feeling that I was being told things to keep me quiet while constant contradictions in stories and different people telling me different things was always going on. This is with regard to problems with the flat, moving in, moving out.

And a friend who recently dealt with their sales department had an offer accepted only to be strung along till the last minute and be told that someone else had been offered the property.

Usual horrible estate agents.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[10/3/2009 - Mary-C rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[As an overseas landlord, I have found the Keatons administration and property management teams to be, without exaggeration, the most useless and incompetent collection of people I have ever had to deal with. I can only recommend that others avoid them like the plague.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[12/1/2009 - Bing rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[When selling my house with Keatons, I had a couple of people interested in buying.  However, Keatons lied to one of them telling them I would refuse to sell them my house unless they put their flat on the market with Keatons too.  This was definitely not in my interest, as with two buyers it would go to sealed bids.  Luckily the buyer guessed that this sounded unlikely and contacted me directly and I told them this was a lie.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[7/1/2009 - satisfied punter! rated Keatons 5 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[i was dealing with the Keatons East London offices with regards to the sale of my flat. a buyer was found extremely quickly, but that buyer turned out to be rather particular and easily spooked by issues which just didn't matter, which is their perogative i guess in this market. without the patience and support of the team there i would have walked away and lost the buyer, and now be in quite a difficult situation, as circumstances required a sale. a rare occasion of an agency fully deserving their fee in my book. <br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[15/12/2008 - Shikha rated Keatons 5 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[First class friendly service, always extremely helpful and thorough. Highly recommended.<br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[11/12/2008 - grumpytenant rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Expensive, untrustworthy and don't seem to know what they are doing.

Sometimes really I wonder what on earth my flatmates and I pay Keatons for.  I had to move in without signing a contract at first as they didn't even contact my referees until about 6 weeks after I had given them the details (they were quick enough to charge me the admin fee though).  A couple of times they told me it was at the office ready to sign when in fact it wasn't.  After finally signing and returning it to their office they lost the paperwork and we had to do it all again.  The previous tenant also ended up paying an extra month's rent, despite giving them plenty of notice, and I had to personally reimburse her.  Unfortunately, the rest of the tenancy has carried on like this, with Keatons being slow to act when problems arise, forcing us to sort things out ourselves, or with the landlord (who is very helpful and really shouldn't be paying them all this money for a rubbish service).  They need to sort out their communication too - today we found out they didn't even inform our landlord about emergency repair work which was carried out on the property last month.  This is typical of the way they communicate - either I get calls from three or four different people about the same thing, or they make arrangements with one tenant but don't inform the others or the landlord, or - worst of all - they tell us that something has been/is being done and in the end it turns out not be true.  I'm afraid I just don't trust them, and looked for this site because I wanted to warn others and prevent them from having a similar experience.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[10/12/2008 - Suzie rated Keatons 5 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[I have used Keatons on several occassions and have found them to be extremely helpful, informative and professional. I recommended them to three of my friends who have all had the same high level of service<br />This person would use Keatons again.]]></description></item><item>
		<title><![CDATA[25/11/2008 - MR rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[We have shutters on the front and back windows. The rear door shutter became stuck which meant obviously that we were unable to exit the property through the back and the living room was very dark due to the lack of light. We called the Maintainance line to advise - we heard nothing for a few weeks, we called again (they're also difficult to get through to as line is always seemingly busy) and again nothing - it eventually took 6 months to get the people to look at it and instead of fixing they unscrewed and removed the shutter (something we could have done ourselves). When they did send the man round to look at the shutters they'd sent a man with a key without any prior notice and the man did not even call at the door! He entered just entered the property - you can imagine how shocked my fellow female housemate must have been.
When our main lighting cut out it took them 4 months to fix it.
The final straw is their brief email to one of the 3 tenants who live here stating that they've changed their direct debit policy and that instead of the 3 separate DDs they take automatically from each of us (and has been for almost 3 years) they have to have it from 1 bank account. I believe that this should have been sent to us in writing to each or addressed to all of us rather than 1 email (not clearly marked i.e. "Keatons" in the subject line) sent to one client's old email address and also more information than basically saying this is how it is now. As the combined rent for the property exceeds each of our individual wages this makes one of us responsible for chasing up the rent.
I would never re-rent through this agency again.
<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[9/6/2008 - Sarobin rated Keatons 2 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[Poor communication, and although marketing is above average, we have had to drop the original price and have still had no viewings in 4 weeks. Keatons charge far more in commission than all other agents in this area (E15) and as they have not delivered so far, we are changing agents now as there seems little point in paying them a premium.<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[14/3/2008 - thatguynamedandy rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[I have recently had the misfortune of becoming a Keatons customer. Any notion I previously had of poor customer service has been completely blown out of the water.

For a moment I will put aside the fact that they accidentally charged me twice, in fact twice than more my agreed rent, and didn't feel the need to tell me.

The real problem here is the massive lack of communication. When moving into my house the agent knowingly provided me with a key which didn't even work. To get hold of a new (security) key took at least two phone calls a day and at least two trips to their office each week for a whole month.

The maintenance department appears to pride itself on complete ineptitude! not once have they called back when they say they will. The people in charge of the physical maintenance itself appear to have problems in actually getting into the house (with keys), yet alone fixing even the simplest task.

I could go on, but I will just conclude by urging anyone to please for your own sake stay clear of Keatons!<br />This person would not use Keatons again.]]></description></item><item>
		<title><![CDATA[9/10/2007 - Louise Elliott rated Keatons 5 stars]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[27/7/2007 - musicben rated Keatons 1 star]]></title>
		<link>http://www.allagents.co.uk/keatons/</link>
		<description><![CDATA[They totally lied about a buyer that never existed up to supposed completion day. <br />This person would not use Keatons again.]]></description></item>
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