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		<title>AllAgents - Reviews of  duck-hedges</title> 
        <link>http://www.allagents.co.uk/rss/Duck and Hedges</link> 
        <description>We're Duck and Hedges (not a bird and a bush but Wayne Duck and Greg Hedges, senior partners). We are local to Clapham Common and are a family run, independent lettings, management and niche sales agent. Being "Passionate Property Professionals'</description><item>
		<title><![CDATA[23/4/2012 - TomGrant rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Would highly recommend. 

Brilliant, pressure free service from beginning to end. Spotted exactly what kind of place we were looking for and we were shown it within minutes.

Thanks Turgay for your immense help!<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[13/4/2012 - thurmability rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[If anyone's wondering how an agent can have such a reasonable average score, yet a ton of scathing reviews, it's probably because they offer a £10 M&amp;S voucher for (their words) &quot;a favourable 4 or 5 star review&quot;.  Note how anyone who's written anything of note has said quite the opposite.

In short, D&amp;H are at best inept and at worst deliberately negligent.  Issues in a year's tenancy include:

Delaying our move-in by two weeks a few days before the due date, leaving me homeless;
Failing to fix both major and minor faults despite repeated emails, then charging us for the repairs at checkout;
Charging us £50 for paying rent a day late whilst we were waiting the mercurial Greg to get back to us on an updated tenancy agreement;
Refusal to reimburse us for getting a key cut for them to show prospective tenants around - a key that they didn't have because of their own uselessness;
Pathetic customer service throughout, they only seem to realise what email is when they need something.

Based on conversations I've had with a couple of friends, this is probably the worst lettings agency in London.  Avoid like your life depends on it.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[29/3/2012 - Charlie Hunt rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Whilst not eventually going with any of the properties that I was shown by Duck &amp; Hedges, I found Turgay a brilliant estate agent.

He was engaging and answered all the questions we had alongside having a positive enthusiastic approach to all of the properties shown.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[13/2/2012 - Disgusting rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Duck and Hedges advertised a property to rent on Gumtree, which sounded fantastic. We contacted the number provided and despite it being out of hours, we had arranged to view the property at 10.15 the following morning.
I viewed the flat alone and thought it was fantastic so decided to put an offer down at a starting price recommended by the woman who showed me around. I was asked to fill out forms there and then to which I did. Every possible piece of information about you, you had to provide. This company also like to take not only the usual 1 weeks rent as a holding deposit, but also all prospective tenants property fees. Having done this and read that I should hear within 6 hours as Duck and Hedges â€˜Like to move fastâ€™, I was on my way, readily waiting for a phone call from a manager named Wayne Duck.
It wasnâ€™t until 2 working days later that I actually heard from him to say that the offer hadnâ€™t been accepted. All Wayne duck had to say what that the flat was worth a lot more than it was advertised for and that nothing below the asking price would be taken. I didnâ€™t understand the relevance of him telling me this as to me, as all this did was tell me that they cant value a property properly.
Finally an offer was accepted. We called numerous times to try and arrange when to sign the contract etc but heard nothing. I decided to look again on Gumtree and the property I had paid to take off the market had been relisted. I called Wayne and asked what was going on. He then said that the offer had NOT been accepted. By this stage I was pleased to be shot of them, so asked for my money back, which he said would be processed on the day and take up to 5 days to be back in my account. Fine!
 
As if this wasnâ€™t trouble enough, their true colours then gleamed through.

I waited 6 days for the money to be back in my account. Nothing. So I called them and spoke to an incredibly sarcastic cowboy salesman who was so rude I decided to go along to their offices. When I walked in, not one person spoke to me. It was only when I said â€œIs anyone going to talk to me?â€ that I was asked to take a seat. 
To cut a very long story short, the woman who deals with the accounts came and spoke to me saying it had only been given to her to refund the day before and that I had to wait. She brought along my file with her and put it on the desk so I picked it up and said that I didnâ€™t want them to have any of my information as they are so untrustworthy and asked why did they needed it now, considering the refund had gone through and that I had nothing more to do with them. The file was literally snatched out of my hand and told that it was not mine to take. So MY information is not MINE? 
A man then appeared shouting in my face to get of out their office. I didnâ€™t. Then he threatened to call the police. I asked him who he was. It was only at this stage he introduced himself as â€œGreg Hedges, I own this companyâ€. I explained I wasnâ€™t happy but all he did was continue to literally get in my face and shout at me. He then called 999. I found this incredibly insulting actually as I work along side the emergency services, and I know that it is a life and death service, not a number to be used as a treat to get people out of their office when they have a problem.
Embarrassingly for Greg, the police said that they would not attend as they could not see what the problem was having asked to speak to me in person. The operator explained to me that this was an issue for the two of us to resolve, not a police matter. As if I didnâ€™t know this already!
Having then continued to have Greg Hedges saliva spat into my face, I asked to speak to the woman again, as she was the only one who spoke to me in a rational, human way and not shouting. Greg dictated to the whole office, â€˜My staff will not speak to you.â€™
His departing words were â€œIf you have a problem, write to us. Never come in my offices again.â€

In all fairness to Greg, he did TEXT me a few hours later. These are his exact words:

I am Greg Hedges. You recently visited out offices regarding the holding deposit refunded to your card on: 7/2/12.
I called you earlier but your phone rang off.
I would like to apologise for my overreaction and hostile attitude whilst dealing with your issue in our offices earlier. I am not sure what came over me and can assure you it was completely out of character. The way in which you conducted yourself with my staff was unacceptable and the trigger, I only had their safety in mind. Nevertheless, this situation could have been handled a lot better by myself and therefore I apologise for my behaviour.


Unfortunately, I donâ€™t accept this as an apology. He clearly hasnâ€™t even understood the reason why I was in their office. The woman rationally explained to me that the refund had gone through, nothing more could be done about that. It was the fact they had all of my personal details that I had a problem with and that I did not trust them as far as I could throw them, understandably I hope you can agree. Maybe if he hadnâ€™t come shouting straight away, he could have understood that key piece of information. Some reassurance and understanding and Iâ€™m sure I would have been on my way hassle free. What a shame. And his staffâ€™s safety? Iâ€™m 5â€4â€™, small and female. I was sitting on the chair with my packed lunch on my lap. There were 10 people working in that office, mostly large men. Please!

So having experienced all of this, I felt it was important to share my situation with the rest of the poor swineâ€™s out there trying to find a place to rent in London. As if it isnâ€™t hard enough to find somewhere, you really donâ€™t need an estate agency like this!<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[7/2/2012 - Horrendous rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I would go as far to say the worst estate agent in London. Considering communication is quite a key aspect in negotiation and keeping people up to date, I'm not sure whether Wayne Duck actually knows what a telephone is. He is completely incompetent. All of the negative reviews which have been posted on here, I too have experienced with them. My recommendation to you is if you would like to move into a property, DO NOT let through these children. Moving into a place is highly unlikely with these idiots as they seem to enjoy doing negotiations behind peoples backs and stringing them along for weeks. Even if you did get to your move in date, I'd bet you all the tea in China it won't be hassle free! My advice to everyone is to avoid like the plague!!!!<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[18/1/2012 - Pathetic rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[After what seemed a positive first viewing, my housemate and I submitted a formal, and generous, offer. The agency were scheduled to call the following morning to arrange taking a holding deposit, from there the problems began. I tried contacting them via email, text and phonecall including leaving numerous voicemail messages - the entire organisation is an utter shambles - a dispiriting excuse for a 'professional' company. I am utterly astonished at their level of incompetence regarding basic communication.

I would strongly advise avoiding this agency at all costs - repeatedly banging your head into a wall would be far more beneficial to finding a property than using these simpletons, far less painful too.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[5/1/2012 - Duck&amp;Hedges DISGUST rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Duck &amp; Hedges are probably the worst single estate agency I have come across. I have been letting nor for 6 years and have never received such terrible service.

The property management team are the worst aspect of the company. I could never EVER get through to the lady on her phone. One day I sat outside their offices, called her line and watched as she ignored the phone on 4 consecutive occasions. She then carried on having a joke with her colleague sat in front of her. She is a middle aged lady who dresses entirely unprofessionally also. 

The female negotiator put dodgy adverts on Gumtree and other sites in order to generate interest and then took me to somewhere totally different. As we pulled up outside then I was told &quot;the other place has been let&quot;. Again, I called their bluff and they booked a viewing with me the next day for the same original advert - not knowing I was the same person of course.

I'm surprised these guys are still in business to be honest. They DO NOT CARE ONE LITTLE BIT ABOUT THEIR TENANTS. They get paid by the landlords so they couldn't care less about us! 

They also told me that I needed to make an offer ASAP as they only took one offer on any property and then &quot;took it off the market&quot;. This also turned out to be untrue when put to the test. They are just a terrible agency and I am genuinely bitter about the experience I had with them. Hands down the worst ever!<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[2/11/2011 - Beckton rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Like a previous reviewer said, the good reviews are due to the gift vouchers they offer people who have just moved in to the property.  These people have clearly had no experience with the agency and have certainly not moved out yet.  

The employees of D&amp;H are unprofessional and in many cases uneducated.  Dont expect to get through to them easily on the phone.  Whoever you do get through to will tell you someone else deals with your issue and they will no doubt be conveniently &quot;in a meeting&quot;.

Big warning on your deposit - dont expect to see it all again.  They charge a huge cleaning fee at the end regardless of how clean you leave the flat and a check out fee (they do nothing for this) which you will not be told about before you sign the contact.  I would not normally go to the effort to write a review but feel strongly enough to warn people about this agency.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[1/11/2011 - Unimpressed rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Really terrible agency! They even had the nerve to email us asking us to provide positive reviews on this website in return for a gift voucher - which might explain why there are so many vaguely approving reviews on here...

In short, I have dealt with a lot of less than helpful agencies before but D&amp;H are especially difficult to deal with. Any maintenence issue is endlessly delayed and they take no responsibility for any problems with the property.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[27/10/2011 - Disappointed rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Initially Duck and Hedges provided a helpful service and appeared very friendly when we viewed the property. However, once they had tied us into a contract that all changed. When we came to move properties they were less than cooperative. A number of their employees that I spoke to (C and W) gave wrong information and if I rang the office no one knew anything about my account. During one viewing the told the prospective tenant that I would be vacating the property on an entirely different date to the one I had confirmed with them. Despite the contract stating they needed to give 6 hours notice before viewings, they usually gave 30 minutes, and arranged one viewing at 11.30pm for 8am the next day. Despite being told to expect the deposit refunded within 5 days of vacating the property, I have still received nothing. Three weeks later and I am told I need to get in touch with the landlord myself. I am left wondering why I paid agency fees when I feel I have done most of the work myself. I wouldnt go near these estate agents again and they have made what should be an exciting time and a simple process, very laborious and painful.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[15/10/2011 - VICA rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[&quot;These guys are very helpful and easy to deal with. WeÂ´ve just used them to rent a flat and they were excellent from start to finish, nothing was too much trouble!&quot;<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[10/10/2011 - Paule rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I was thoroughly satisfied whilst renting with Duck &amp; Hedges.  The staff were always friendly and ready to help when needed.  I had a good experience with D&amp;H and I would gladly recommend the agency to anyone because of this.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[18/8/2011 - Strung Along rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[DO NOT USE THESE CLOWNS!!!!  They have no idea, they have no communication skills and they strung me along for an entire week claiming to be waiting for landlord confirmation of a moving in date only for me to find that the current tennants were staying!!

Having read the website and seeing the claims about a speedy service I can only suggest that they read the trade description act as that is clearly a lie.  

Do not try and contact the agents direct as they will not answer or get back to you, I feel sorry for the office based staff as they spend their entire day dealing with complaints!

Plenty of other estate agents in Clapham, give these idiots a very wide berth!<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[18/8/2011 - Taz rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Happy with the service Duck &amp; Hedges have provided so far. Dale and Naomi have been looking after us and have been very efficient in helping us move in. This branch of Duck &amp; Hedges are very  friendly and I would be happy to reccomend them to other tenants.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[9/8/2011 - toastandcrumpet rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I cannot advise people enough to STAY AWAY from this estate agents. They're rude, ignorant and do not respond to phone calls, emails or letters. The property I have been living in is disgusting and has cost me a small fortune.

They are also liars and entered my property without any prior warning and without an apology as they lied to my face saying that they had contacted me. 

I have paid a fortune for a flat that seemed nice but once moved in turned out to be a grotty hole. It takes WEEKS to get anything sorted with them as they simply don't respond unless you hound them. 

Wish I could divulge the information of my flat so that those looking in the area do not take it as it is a vile, over-priced, little place that has been an absolute nightmare to live in.

The workmen they sent over for an issue also didn't complete it properly. 

No people skills, they don't care about you unless you pay them and they're just absolutely rubbish at their job. Also changed my move in date three times as they didn't read the details of the previous tenant. Ended up costing me a fortune in re-arrangements. 

STAY AWAY.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[28/7/2011 - not_happy rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[As a tenant I have found the service provided by Duck and Hedges to be disgraceful. Instead of dealing with problems to the property themselves, they palm it off and refuse to take responibility for their own mistakes and faults. The staff could not care about the tenants concerns even if it is regarding problems to the property that could cause serious damage in the future. A tenant is not treated at a person with Duck and Hedges. To those wishing to rent through this estate agent, be warned.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[5/7/2011 - nothappycustomer rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I have to say this is the most amateurish organisation I have dealt with. Even when i was a student the agents were better than this. An absolute farce, not seeing the tenancy agreement until 5 days before moving in, constantly adding on charges and increased the rent. I would high recommend you to look elsewhere than deal with this ridiculous bunch of cowboys.

NB. it is interesting to note that all the positive comments are recent and sound similar. If you scroll onto the second page you can see a lot more dissatisfied customers from circa Jan-Feb.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[23/6/2011 - Dogtanian rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[We have been thoroughly satisfied with the service that Duck &amp; Hedges have provided thus far in finding a new flat - they were open and honest during negotiations and Dale has been in contact regularly since our offer was accepted.  Everything so far has been organised with a minimum of fuss and stress.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[15/6/2011 - SuperPav rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I have had nothing but good experiences from this agent. Naomi in particular has been excellent. When there have been problems with the property (boiler problems and a water leak), the problem has been dealt with very quickly with minimum fuss. I would definitely recommend them!<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[15/6/2011 - C_C_Morris rated Duck and Hedges 3 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I have used D&amp;H for my last two properties, and have found them to be friendly, helpful, and very good at tying up loose ends. I would certainly recommend their services as they seem to have excellent properties across the Clapham area.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/6/2011 - ElliottLGeorge rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I was extremely happy with the service provided by the Duck and Hedges team; from the initial viewing of the property to the eventual contract signing. Being fairly inexperienced to the lettings market, it was a breath of fresh air to be guided through an otherwise overwhelming process by Dale (Wilson) at Duck and Hedges. There was a definite sense of honesty and clarity in the information she provided and I now understand what steps we must go through prior to the final move-in date.

It's pretty safe to say I would have no issues in recommending the Duck and Hedges team to anyone looking for a property in London.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/6/2011 - VickeeH8ll rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[As a tenant I found Duck &amp; Hedges reassuring and helpful. Nothing was too much trouble for Chris. They always returned my calls, answered my concerns and made the whole business of renting seem easy. They are friendly and totally professional and I have no hesitation in recommending them. I would use them again.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/6/2011 - Dalany rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Very reliable and easy to get hold of. Turned the whole letting process around very easily...a little too keen to get the paperwork signed at times. Generally very impressed, thank you!<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/6/2011 - Thomas B rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I found Duck and Hedges incredible helpful during our search for my first property after university. As they understood we were new to the process, they took time to clearly explain the stages to us and were both approachable and professional. Our agent Chris was quick in finding us suitable properties and Dale from the admin team was very helpful in explaining the many important details. I thought that I would find the whole process daunting but I can honestly say that Duck and Hedges made the experience as stress free as it could have possibly been.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/6/2011 - Jess rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I was very impressed with the service we received from Duck &amp; Hedges, Dale responded quickly to any of our administrative queries, allowing us to feel happy about our upcoming move. 

I was also very impressed with how quickly we could arrange a viewing of our property and it met all of our needs which meant we werent wasting our time. 

Duck &amp; Hedges are quick, efficient and very friendly so I would definitely recommend to anyone looking to rent a property from them.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/6/2011 - acer rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Liased with Naomi Ryan and found her to be a very good and knowledgeable contact. Top marks for her and the company. Will work together again.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/6/2011 - baabaa rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[We have had very positive dealings with Naomi in the management team.  She's been great at sorting out all our issues in the flat we rent as tenants.  We've had a number of issues since moving into the flat and Naomi has always been quick to respond to our emails/calls.  She's sent out some great quality tradespeople who have always been professional and carried out a good standard of work.  We've rented a number of flats over the years and Naomi and the management team have offered the best level of service we've experienced.  We would definitely recommend.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/6/2011 - zelia rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Naomi deals with responsability the problems we got at the flat quickly as she can, I think she is a good manager..<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/6/2011 - Colleen rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I will most certainly recommend Duck &amp; Hedges Clapham to everyone. I was extremely satisfied with the friendly and professional manner in which Dale Wilson assisted me.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/6/2011 - Jools rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[All the staff I have been in contact with at D&amp;H while trying to find a house have been extremely pleasant and professional.  Very happy.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[13/6/2011 - T.Michalski rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Incredibly helpful and always friendly.We were particularly impressed that you arranged the viewing outside office hours.The updates were appreciated as were the explanations of process and progress.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[13/6/2011 - Angie rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Great service, very friendly and helpful in any situation. I can't recommend them enough. Thank you!<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[13/6/2011 - Laura rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I'm really pleased to be able to say that we are delighted with our new house and the work that Duck&amp;Hedges put into assisting us with our rental process.Â <br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[13/6/2011 - Christine rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I found their service extremely professional and stress-free. Very friendly and helpful staff. I would use them again.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[13/6/2011 - Destiny rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I can highly recommend Duck and Hedges and especially Naomi their property manager.  She has always been polite, efficient and wiling to help with any of our maintenance issues no matter how big or small.  She keeps us informed of the situation from beginning to end, which is something I have not experienced with most other agencies.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[13/6/2011 - Cris rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Meets all the expectations you'd expect from an estate agency. It was quick and easy to deal with. I couldn't recommend them enough to any one looking!<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[13/6/2011 - Greg rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[The people I've dealt with at the Clapham South office were extremely helpful and got back to all my queries very promptly and professionally. Unlike many agents they actually listened to our priorities in what we wanted in a flat and didn't waste our time with viewings that would clearly not have been a match. 

We moved in to a new flat and as such there were a few small issues getting the place up and running and they were very helpful at this phase as well and we had everything resolved quickly and efficiently. I'd especially recommend Dale who has been our contact at Duck &amp; Hedges throughout the administration process. I wish more agencies would be as professional as this branch has been!<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[13/6/2011 - Carolyn rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Would definitely recommend Duck and Hedges without hesitation. They were very helpful in both finding my partner and I a place. Chris was attentive to our specifications and followed through brilliantly. Additionally the administration has been very efficient and the communication has been very open. Dale kept us up to date about the property both prior and after moving in. She was meticulous, efficient and friendly. Thank you to the Duck and Hedges team for helping us find a place in London!<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[12/6/2011 - Frenchy rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[We had a great experience when renting a flat through Duck and Hedges. The whole process was incredibly simple. Sara was really accommodating and knowable in trying to help find us the best home and Dale was easy to get hold of and made the entire process painless.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[12/6/2011 - paddi rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I just rented a flat with Duck + Hedges and I would have to say that they were a refreshing change to the estate agents in London. Dale was great to deal with, answered all my questions and went out of her way to assist me. I love my new flat and I would definitely use them again.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[12/6/2011 - AGGI rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Great team in the Duck&amp;Hedges office.  The referencing process and all contract discussions where made easy. They respond quickly to any questions and any maintenance issues are sorted without any hassle.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[12/6/2011 - Whall rated Duck and Hedges 3 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I appreciate that through Duck and Hedges my friends and I have found a nice flat to rent in a good location. My experience of the administration has been good, e-mails have been replied to speedily and the girl we've been dealing with has been very helpful. 

We did have mixed experiences initially however. When i first arranged to view the property i received a phone call upon arrival and told that it wasn't possible to see it that day as the key had been given to a contracter. When i arrived for another viewing the next day the agent dealing with this property had double booked himself, and had sent someone else who although very apologetic did not know anything about the flat and therefore couldn't answer any of our questions. The current tenants also hadn't been informed about our arrival and were understandably very unhappy at us turning up. It made for a very uncomfortable viewing.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[11/6/2011 - Gemini rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I was looking for a property for around 2 months using various estate agents in the area and duck and hedges was by far the best.

Their local knowledge was excellent and they persevered with my specific requirements until the perfect property was found.

I would highly recommend.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[11/6/2011 - Cynthia rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[The whole team are very helpful and friendly. They are very organised and will help and listen to your requirements, they are very patient to you. During the time we stayed in Balham, we request them to fix and check some malfunctioned oven and washing machine, they responded us very quickly and professionally. I would like to recommend them to my friends if they wish to stay near the area.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[10/6/2011 - Jennifer rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[We had a positive experience with Duck &amp; Hedges. We were able to view the property promptly and our agent was really knowledgeable about the property and helpful when dealing with paperwork. It was clear that the agent has a great understanding of the London property market.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[9/6/2011 - Jessica rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[The negotiator involved was approachable, friendly and informative and did not come across to be persuasive. He was flexible and helpful and had arranged a viewing for us efficiently. The letting agents were easy to contact and our negotiator kept me up to date and regularly contacted me via text, email and phone calls. The whole process was quick and the letting agents made it as easy as possible for us.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[9/6/2011 - Shelley rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Duck and Hedges were very fast, professional and a nice bunch of people. The viewing was done by Chris and he was able to show us all of the features of the place as well as talking about the surrounding area. Dale was very efficient in providing us with the information that we needed to secure our place and went out of her way to advise on making a quick payment to secure it. Overall, a very positive experience.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[9/6/2011 - Adam rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[From the beginning I found Duck and Hedges to be very professional and helpful with the letting process. Chris was very thorough and knowledgeable when showing us through the property and made sure we understood everything that was required of us to rent it. Dale was most helpful and patient through the admin process of signing documents and gathering paperwork etc. I would recommend this agency to friends. Thanks<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[9/6/2011 - Piotr Michalski rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Me, my partner and my mum have been renting a flat from Duck and Hedges for the past year and are very happy with all the issues that have ever arisen throughout our occupancy. They were always being dealt with in a professional manner.

When we first came across this agent we didn't know what to expect, because we never heard of them neither did our friends, but we were pleased about the service and the contract and all its aspects.

Everything was clearly put on paper in front of us. We were told that we would move in within a couple of days and it was done. On the day we moved we saw the flat cleaned and ready.

Generally we would recommend this agent to everyone.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[9/6/2011 - Technicool rated Duck and Hedges 2 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[
We were duped a bit by the sales negotiator, who promised the house we were renting would be unfurnished, be repainted and have the fence fixed and garden fixed up. None of these things happened, plus the heating didn't work. The negotiator was one of the directors Wayne Duck, who was very available before we signed a contract and then never returned any calls after the contract was signed.

It is impossible to get hold of anyone at Duck And Hedges once they have your money, as everything is screened behind a phone answering system (except the sales line). You have to take a day off work and go to the office and insist on seeing someone and then the problem takes for ever to resolve.

D&amp;H also give away a £10 Marks and Spencer vouchers to people who write a four or five star rating on this website, which I am sure is against the sentiment of this site.


We were duped a bit by the sales negotiator, who promised the house we were renting would be unfurnished, be repainted and have the fence fixed and garden fixed up. None of these things happened, plus the heating didn't work. The negotiator was one of the directors Wayne Duck, who was very available before we signed a contract and then never returned any calls after the contract was signed.

It is impossible to get hold of anyone at Duck And Hedges once they have your money, as everything is screened behind a phone answering system (except the sales line). You have to take a day off work and go to the office and insist on seeing someone and then the problem takes for ever to resolve.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[9/6/2011 - RDS rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Admittedly when we first used D+H four years ago on moving to London some of their service provisions were not what I had hoped for.  However, they have taken measures to improve and have responded well to feedback.  They now provide a good, responsive and courteous service that I am happy to pay for.  Naomi Ryan in particular was very helpful with a recent issue that arose with our property.  She was polite, efficient and prompt and I will be directing any future issues I have through her.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[9/6/2011 - Ellie rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Chris from Duck &amp; Hedges was really efficient and helpful when I needed to move house unexpectedly. I organised a viewing to take place a few hours after finding the property advertised online and he was punctual and well organised. He had lots of information about the property and was really friendly and honest in his advice.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[9/6/2011 - Evie rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[From my first contact with Duck&amp;Hedges, they have been straight forward and never promised anything they could not deliver. Their service (both agent and admin!) is quick, professional and honest. Any of my questions were answered immediately, in case they were unable to answer directly, they found out and got back to me within a few hours. I am very happy to be dealing with Duck&amp;Hedges.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[9/6/2011 - Becky rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I am really glad we found our rental property through Duck and Hedges, the team have been really helpful and all information was communicated clearly. From the initial viewing with Chris to the follow up administration with Dale, we have found the team to be friendly, helpful and responsive at all times. Dale in particular was meticulous in her attention to detail and extremely thorough in tying up all the loose ends. We really appreciated the extra lengths she went to, to ensure we were able to move into the new property on time due to our own delays with paper work. We would highly recommend Dale and the team at Duck and Hedges.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[8/6/2011 - HolteEnd88 rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Very efficient and no hidden charges!

Somehow managed to make renting in London stress-free. :-)

Would definitely recommend to anyone out there.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[7/6/2011 - Sabine rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[After a previous experience with an agency where I felt that the agent would not overlook lying as a way of catching our interest in whichever property, I was very impressed with the candidness of the staff at Duck &amp; Hedges. When visiting the property, I felt that my decisions were encouraged to be more rushed than I would have liked, but then again it is a very fast moving market - correspondingly however I have felt that the agency dealt with all my queries very rapidly, efficiently and friendlily!!

I dealt mainly with Dale who was in charge of our contract and she explained everything to me very thoroughly and was very supportive. She was always smiling, which I also found to be a refreshing change from some of the other agencies that I dealt with!<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[6/6/2011 - LW rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I have found Duck and Hedges to be very helpful and prompt.  Naomi, in particular, has been extremely professional and timely in all queries, and is so easy to deal with. All issues are resolved quickly and effectively and information has been passed between ourselves and the landlord smoothly.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[3/6/2011 - peter.stanke rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Naomi Ryan is by far the most helpful person out of all the Duck and Hedges staff. She is very efficient and quick with replying to all my queries. I have been dealing with her for 2.5 years now and she has been extremely kind and understanding. Keep up the good work Naomi, your agency is very lucky to have you.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[26/5/2011 - Brixton boy rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Their expertise and professionalism made it worth finding the right place that suited my needs. Throughout the period of looking, sorting out the admin and moving they kept me up to date with things I was not sure of. They have a fantastic team and certainly made me feel at ease.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[25/5/2011 - sellwood242 rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I found Duck and Hedges very helpful and provided first class service throughout the initial process. As all current tenants only recently arrived into the country, Duck and Hedges were more than accommodating, understanding and extremely patient all while assisting where possible to help us move into the apartment as soon as possible. 

They have been quick to respond to any queries and are constantly in touch to ensure our life in the apartment is to our satisfaction. Overall, I would recommend Duck &amp; Hedges to all my family, friends and colleagues.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[25/5/2011 - db2000 rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I am currently renting a flat through Duck &amp; Hedges and I would definitely recommend them to anyone. Flawless service and professional, friendly staff. Fast response to email and any queries. Dale and Chris was really professional and well organised, they also care about you as an individual.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[25/5/2011 - KatieB rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[The overall letting experience was a good one with Duck and Hedges, however the negotiations did appear to take longer than necessary in agreeing a price with the Landlord (however this was partly due to the offer being made over the weekend). There were also problems in obtaining a reference from my previous letting agent, which was through no fault of my own (my previous letting agent being quite poor) - however Duck and Hedges indicated that they were concerned as to my credentials as they had not heard anything. If they hadn't heard anything I don't see how they can question my reference - by definition of the fact that they hadn't heard anything! It eventually came through fine but in future I would recommend that Duck and Hedges be more proactive in getting a reference from the previous letting agent, without putting pressure on the tenant to do so.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[25/5/2011 - Nick Stephen Dunn rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[The agent was pro-active in getting us a property which fitted our requirements. As we had moved from Australia we needed a property quickly and they were able to facilitate this. They were very thorough with the administrative side of things too. Pleasant, enthusiastic staff also.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[24/5/2011 - cafeaulait rated Duck and Hedges 3 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Duck &amp; Hedges admin staff have been efficient with speed and accuracy of paper work.  Dale is very professional.

However I do not appreciate moving into a filthy property and having a decorator present full time for the first 2 weeks of our tenancy.  Wet paint and fumes made the rooms uninhabitable. All three of us couldn't change our moving date at such short notice.  We were compensated for one of these weeks after pressuring the Landlord.  

I did communicate to Duck &amp; Hedges that we did not need decoration, which was not stressed to the Landlord, resulting in the flat not being habitable after paying £1.5k. Keys were also not available for each tenant when we signed the contract, we had to trek across South London to find a suitable locksmiths. The only set of keys which we were given by Duck &amp; Hedges were faulty. They are in fact still not working.

Why was the date of moving not postponed for another 2 weeks if the property was not ready? Profit I guess???

So while the admin I cannot fault, the handover of the property sadly fell short.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[18/5/2011 - cavendish rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Duck and Hedges were extremely helpful in both their property available and the speed at which we were able to view it. Once we made an offer they facilitated all paper-work and answered all questions promptly, and saved us any stress. We would definitely use them again. <br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[18/5/2011 - danw rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Duck and Hedges responded to my enquiry about a flat very quickly, and although this particular flat was gone they showed us two alternatives, one of which I now live in. 

They negotiated strongly on our behalf for the price we wanted, and managed the signing of contracts and moving in process efficiently.

Would use again.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[18/5/2011 - DS rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[The agent we've been dealing with has been excellent since we started with the Agency. She's prompt and approachable, and has sorted out the issues we have raised swiftly. <br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[16/5/2011 - Claire rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I found Duck and Hedges to be very helpful and professional.  In comparison to previous agents I have used Duck and Hedges were honest and clear about the process, and I never felt as though we could lose the house to other tenants, unlike other agencies.  Would highly recommend.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/5/2011 - PJM rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I found my contact with Duck and Hedges to always be prompt and professional during the moving in phase of my tenancy. Amendments to the contract were discussed and amended as requested. Dale Wilson in the Admin team was always courteous and helpful during this time. <br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[13/5/2011 - Iain Duncan rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Without doubt Sara and Marc are the friendliest estate agents in London!  I have just returned from a lettings visit; I was met at the train station, driven to the property listening to Marc talking about the local area.  We all viewed the property, Marc and Sara were charming and very funny to spend time with.  They show professionalism when it counts and a cracking sense of humour that made the hour fun!  I have come back on on a Friday evening in a really happy mood.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[11/5/2011 - Scorlett rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Duck and Hedges were a pleasure to deal with in securing out new property. Every part of the process was handled in a professional manner -  from the initial viewings to finalizing the tenancy. Of particular help was the outstanding work of both Sara and Dale. I would not hesitate to use or recommend their services again.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[9/5/2011 - ClaphamTennant rated Duck and Hedges 3 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[The Duck and Hedges staff we have met or contacted by phone and email have always been very polite and helpful. They also respond to our emails very quickly. This does not compensate for a series of other problems relating to the poor running of the business. For example, despite chasing we have never received an inventory, and we have had to put up with a useless handyman.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[6/5/2011 - RAJY2011 rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[My dealings with Naomi in the Clapham office have been positive. She always answers my e-mail inquiries promptly and is very courteous and friendly.She seems to have a very good understanding about all the things that can go wrong in a flat and was particularly helpful when my boiler stopped working during winter last year and also when I thought I had a problem with my washing machine.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[6/5/2011 - Sall rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[We received an excellent service from the team at Duck & Hedges from the start of our renting process to the end! Really helpful in showing us around good properties and made sure that the process was completed quickly and efficiently! Thank you for helping us find our new home! Will definitely use you again in the future!<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[4/5/2011 - Cat rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Dale in admin has been great and has responded really quickly to all of our questions before the move and during our first couple of weeks in the flat. Naomi in maintenance has been helpful in organising a man to come out to fix all the broken stuff. <br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[4/5/2011 - ktcz rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Really helpful and pleasant to deal with.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[4/5/2011 - MNR2011 rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Fast, concise and professional throughout. Easy to get hold of....<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[21/4/2011 - Boudicca rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[6/4/2011 - Suzie rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I have just moved out of a duck and hedges property and the whole process was a shambles from start to finish.
1 hour after sending our notice to leave an agent was entering our property uninvited and unannounced trying to have a look around - it took me 10 mins to get her to leave.

Viewings from this point were a problem as they would only give us 10 mins notice, or the prospective tenants would show up without an agent, leaving us to show them around. I left a message at the office to complain but no one bothered to come back to me. 

Since leaving we are still waiting for our deposit to be returned, one week of waiting due to staff holiday - no one else in the office covers for their colleagues being away.

I have just come off the phone with one of the directors who spent the entire call shouting at me, when I questioned him he said he couldn't talk to me anymore because I was difficult - weak man.

Do not use this agent if you want an easy departure, they are more than helpful when moving in - they actually asked me to write a nice review about them last year but when you are leaving they couldn't care less.

Terrible agent.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[30/3/2011 - Georgie rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I am pleased to confirm that Duck and Hedges were on the whole extremely efficient and helpful prior to my tenancy. The administration within the office in particular was patient, efficient and generally exemplary, and I was extremely grateful for all the information and help I received. I would definitely use Duck & Hedges again on that basis.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[30/3/2011 - Sass rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Naomi in management has always provided a good service. We've had a number of issues with the flat we rent, she's always been quick to respond and deal with any issues weâ€™ve had. The tradespeople she dispatches to do the job have always been of a good quality and done a great job.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[26/3/2011 - Amy rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Such a positive experience. Chris Casey-Kon (senior lettings neg) was thoroughly efficient and committed to updating myself of relevant properties matching our criteria. Everything was made very clear and all of my questions were answered. Thanks very much to the team.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[24/3/2011 - KG rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Naomi, the head of maintenance at Duck and hedges has been GREAT! She was able to sort out problems we have come across at the property, within 24hrs. Overall the service at Duck and Hedges is very professional, and I would definitely recommend others to use this agent for a smooth and no hassle service.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[23/3/2011 - Charlie rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I have recently rented a property through Duck & Hedges. So far my experience has been as follows:

1) With regards to the acceptance and move-in, I became a little worried about the lack of updates from the agency, with no firm move-in date given until very close to the actual date. Once sorted though, went smoothly.

2) The administration team on move-in was very thorough with a good explanation of costs and dates for payments provided.

3) With regards to maintenance issues, we alerted Duck & Hedges of an issue with an apparent leak in the kitchen 48 hours ago, but are yet to hear a response.....<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[22/3/2011 - Niclwhite rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Duck and Hedges have been extremely helpful throughout the whole letting process. Dale herself has been on hand to answer all our queries regarding the admin side and we've experienced a very smooth and problem free move!<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[22/3/2011 - Honey Monster rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Duck and Hedges have provider a fast and efficient service to us. Staff are helpful. They promised to carry out a number of tasked and have delivered their promise.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[22/3/2011 - lizzie rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Chris Kasey Kon was our letting agent.  I can highly recommend him, he was very accommodating in terms of meeting times for viewing and handled a potentially awkward situation well.  He was informed and tried his utmost to sort out our requirements.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[22/3/2011 - Will Darbey rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Myself and my house mate were contacted by Duck and Hedges when we were looking for a flat in Wandsworth. They found us one pretty quickly.

We both felt the process was very easy and professionally handled. We dealt with someone called Dale, who as very helpful and really explained everything to us. I would definately use them again<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[21/3/2011 - Number103 rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Had a really good experience with Duck and Hedges!  They were very helpful, comprehensive and knowledgeable about the area in which our property was based, the house itself, and local ammenity providers.  All in all great experience, I would rent a property through them again. <br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[21/3/2011 - Nora rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[The service received by Chris Casey-Kon from the Clapham branch was very good. He was really professional. I would again use their service.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[18/3/2011 - Alex rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I found Duck and Hedges fantastic to deal with during the process of finding a new flat to move into in Clapham.  The friendly and efficient service I received when being shown around properties and ultimately in the completion of the tenancy agreement, made the whole process run very smoothly.  I would recommend Duck and Hedges to friends and colleagues.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[18/3/2011 - rickyroma rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I was impressed with the efficiency of Duck & Hedges, right from setting up the initial viewing straight through to moving in. The tour of the house from Chris was very infomative. In the office, all documents were prepared and ready to sign extremely quickly. Dale was very helpful with the numerous questions we had for her, and always made herself available should anything else arise. Very Professional. <br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[18/3/2011 - tilly rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Had a very good experience with Duck and Hedges. Chris was very helpful and friendly and has a lovely smelling car! Really felt that Chris went out of his way to help us and that we could rely on him. Because Duck and Hedges is a smaller business than most estate agents it felt more personal and trustworthy. Thanks Chris!<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[17/3/2011 - ST rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Very happy with the service! Especially Greg and Chris and Dale who have been very helpful and made a special effort to make sure our move in went smoothly. Was greatly appreciated.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[15/3/2011 - colin212 rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[This is the first time I have used Duck and Hedges and found that they have been nothing but excellent. Sara was extremely helpful when looking for our flat. Dale in the Admin team was also been a great help with nothing too much trouble for her and her team. I would not think twice about using Duck and Hedges again when looking for our next flat. <br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[15/3/2011 - Joana rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I went with Duck and Hedges as an Agency and met a lovely gentleman called Chris who helped me a lot with all the paperwork in order for me to get the flat I live in. Chris was always kind, professional, very friendly and I found that in the last 6 months that I have lived here, he would always be easy to reach and very helpful with any problems I had. I would recommend Chris to anyone and also the agency as they have been fantastic throughout.  He always has a 'can do' attitude and is absolutely never negative.  Nothing is too hard for Chris and I wish other companies had more employees like him. Even though he is assertive, he is in no way pushy which I seem to find with other agents. I hope he gets very far in his life and career.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/3/2011 - Laura rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I have recently rented a property through Duck and Hedges, Clapham Common branch and have had a very positive experience.  The staff were very friendly and approachable and I felt I could ask them any question without feeling embarrassed.  The staff were also extremely efficient in carrying out all of the steps that were needed for us to take over the lease.  Our work and character references were completed promptly and any questions that we had were followed up straight away with either an e-mail or a phone call.  I was very impressed and would definitely recommend that other people lease a property through Duck and Hedges.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/3/2011 - StefJC rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Duck and Hedges was the last estate agent that my friend and I visited when looking for a 2 bed to let. We were shown to a property new to the market straight away and was given a run down of all of features of the property. Whilst signing for the property Dale was very professional and helpful throughout. We also got to see the property again after we paid all of the fees which was again a massive help. I would highly recommend Duck and Hedges to people finding a property to let in the London area.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[12/3/2011 - jonesey rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[11/3/2011 - Devin rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I was new to the UK and the letting industry was the first experience. I received outstanding support from the agents Chris, Dale and their colleagues in regard to finding me a property while making my experience a pleasant one. Firstly Chris and Dale listened to my letting needs and requirements; they did not waste any of my time by showing me properties that were outside of what I had stated as my requirements. There response with numerous excellent properties was exceptional and met my needs. I found all aspects of their service and the branch to be professional while really caring about my needs. The process was easy due to the support I received from Duck and Hedges and best of all there were no hidden costs while the costs I did incur for there services were extremely low compared to competitive letting agents and communicated upfront to me. The agents I dealt with were excellent and thanks to them I found the right property for me. I would recommend anyone looking for a property to contact the Duck and Hedges Clapham branch and ask for Chris or Dale if excellent service is what you require!<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[10/3/2011 - Omar rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[My letting experience with Chris from Duck & Hedges was a pleasure.
He was very professional , honest & friendly.
Also I got a good deal with him. I'm very satisfied and would recommend it to all tenants who are searching for an apartment.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[10/3/2011 - Tricia rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[This is a review specifically about the property management team at D&H, as requested by D&H themselves.  It is a pleasure to report that Naomi and her team are always extremely helpful, approachable and professional, always responding as promptly as possible to property maintenance issues. 

I am a tenant with D&H so I can't really comment on the service overall because so much of that will depend on how the tenancy ends.  

If you would like the full picture then best bet would be to read the other comments/posts.

From my experience so far I have found putting everything in writing/email to D&H is a good approach because it helps minimise any potential miscommunication, especially when busy, and I would definitely urge people to read all smallprint and not make any assumptions  - but then to be fair that goes for any situation when there's some sort of contract and money involved.

If you're looking for somewhere to live - good luck!  I hope you find a happy home!<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[10/3/2011 - Ellie rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Our experience with Duck & Hedges was great from start to finish. We were kept updated throughout the entire process and Dale did a fantastic job at sending out all the paperwork to us promptly, explaining it thoroughly and booking in a time early on for us to come in and sign all of the documents which made our move completely stress free! <br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[8/3/2011 - Dimitris rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Naomi responded promptly and acted to address a number of issues of the flat that I and my flatmates reported. I have been living in this property for more than 5 years and I am well impressed with the level of service and professionalism that Naomi showed in resolving these issues that required coordinating contractors for repairs and the landlord to approve associated costs.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[8/3/2011 - Suzie rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I moved to London in August from the North knowing nothing about the area or London in general.  The staff at Duck and Hedges were more than helpful.  We were having troubles arranging to sign for the tenancy so they faxed most of the information over to us and then stayed open late on a Saturday which they did not need to do in order for us to secure the property.  Since moving in we have had no problems at all and they have dealt with all our minor queries with great efficiency.  I am moving from the property to a smaller flat and will definitely be using Duck and Hedges to find my next property.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[7/3/2011 - Emily rated Duck and Hedges 3 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Naomi has been great and very organised and helpful. I cannot fault her service.
However the rest of the service has been very poor including contractors, the sales team and especially drawing up the contracts and making deposits etc. <br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[7/3/2011 - JonB rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I was very pleasantly surprised by the professionalism and excellent customer service I have received from Dale Wilson at Duck & Hedges. 

Dale was very helpful and approachable throughout the process, which I appreciated very much.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[7/3/2011 - C.Nocetti rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Dukes and Hedges staff has done an excellent job, from the day we went to see the flat until the signing of the contract. They managed to collect all the references and do the necessary paperwork in only thirteen days.  They were very helpful, efficient and cordial. I would strongly recommend them to my friends.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[6/3/2011 - Charlottemg rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I have rented properties through several agents in London, but would recommend Duck & Hedges above all others. I have found them to be reliable, trustworthy and extremely helpful throughout the whole process of finding a new home to rent.  I usually dread the paperwork associated with contracts, references and fee's, but the administration Department at Duck & Hedges has made the whole process smooth and stress free.  Above all, the staff are professional, friendly, and willing to go that extra mile, which is hard to come by these days! Highly recommended *****<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[4/3/2011 - Laura Sophie rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Dear Sir/Madam,

I would like to write a review/recommendation for Dale, Naomi and Chris from the Clapham branch of Duck and Hedges.

They have been so wonderful through the process of the new lease of a property we are renting from them. They have gone above and beyond for us. Even helping with a situation we were having with our previous agency offering advice and support.
The process of our new lease was quick and easy and they have kept in contact with us throughout answering any questions with a prompt response.
We have appreciated all that they have done for us and would happily use them in the future.
 
They made what can sometimes be quite a stressful time finding and signing a new lease very easy and stress free.

Hope this helps.

Many thanks,
Laura Warwick
<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[4/3/2011 - Markos Van Halen rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Very efficient, and quick at sending out the required information regarding my future tenancy.
When we went into the office to sign contracts, pay deposits etc business was completed in a professional and friendly manner, taking up no more time than necessary.
All correspondence has been pleasant and staff are very accommodating with regards to viewing the property, answering any questions we have, and arranging appointments that are mutually convenient.
I would recommend this agency.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[1/3/2011 - Ali_b rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I found the provided by Duck and Hedges to be very good they communicated all information to me in a timely manner without being pushy. I have had all queries I have had answered quickly by the admin team.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[28/2/2011 - bridge rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I received excellent customer service from Dale Wilson, who processed my queries and paperwork efficiently and keeping me in the loop with the status of this at all times. Dale was very helpful and approachable throughout the process, which I appreciated very much.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[25/2/2011 - Chopper rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[My girlfriend and i were looking for a rental property in the surrounding areas of Clapham and had come across D&H. We had met Chris the negotiator who was punctual a pleasure to deal with and knowledgeable about the property and the process.   Once making the offer we put in touch with Dale the office administrator and again she was a pleasure to deal with, very professional and when asked any questions she had dealt with them almost immediately. When we came to the office she made the process of signing the paperwork quick and clear. Both my girlfriend and i work in the industry and were very cautious of using a smaller agent but our expectations have been exceeded, in particular by Dale's professionalism.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[21/2/2011 - ingrid rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Duck and Hedges have been very professional during the process of letting us our flat; always easy to get a hold of and swift to solve any problems that might have occurred. They came across as trustworthy and helpful, wanting to secure the best deal for us that fitted our needs. Having gone through a very painless and straight forward process, I would definitely recommend Duck and Hedges to any of my friends. <br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[19/2/2011 - Jai rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Very good information conveyed to me. Prompt in answering of any queries I had.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[18/2/2011 - zola rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Duck and Hedges were quick of the mark to respond to our enquiry about viewing the flat.  

Our agent was very professional and likeable. The admin was dealt with well and we received a very useful  information pack once we moved in with all the helpful details about the area and services. <br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[18/2/2011 - Tandy rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I was really impressed with Duck & Hedges in particular Sara and Dale. Sara found me a great 2 double bedroom flat that matched my search criteria, which many other estate agents failed to do. She also ensured that the rent was reasonably priced. Sara and Dale were extremely helpful in organizing the paperwork and also the move date. Both were very helpful, professional and very friendly. I would definitely recommend Duck & Hedges to any of my friends.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[18/2/2011 - Sophie rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Tenancy was sorted out quickly and efficiently - have always been able to get hold of someone who has been able to deal with our query. Dale was particularly helpful in ensuring the smooth running of our contractual agreement.  I would rate the overall experience with Duck & Hedges as a positive one.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[17/2/2011 - Sam rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Duck and Hedges provided a great service. They took the stress out of relocating and made it much easier. They were flexible with our viewings and office visits and even took us for a viewing in heavy snow on a Saturday afternoon. The staff were friendly and explained every step of the process clearly. Recommended.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[17/2/2011 - D rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I must say that D&H are extremely different to every other estate agent I have had dealings with.

I had been in contact with Chris for several weeks and eventually we found a property which was secured and negotiated within a very reasonable time.

Administration and the whole office are very friendly and approachable.

I would recommend them by far to anyone who has had a bad experience with agents as D&H have changed my perspective by far.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[17/2/2011 - nicfindlay rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Dale Wilson was very helpful and informative. The whole process to date has been very smooth.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[16/2/2011 - T rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[The overall experience with Duck& Hedges has been very positive. The Admin team was very helpful by providing sufficient information about requirements and all necessary documents which I found very useful. Appointments were arranged and confirmed without delay. Any questions were answered in detail, promptly and in a professional and polite manner.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[16/2/2011 - Boyd rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[These guys are a breath of fresh air, particularly following several bad experiences with letting agents in the past. They're very responsive and efficient in terms of estate management, accounts etc - and also seem really proactive. Couldn't recommend them more highly. <br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[15/2/2011 - Louise Charlton rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Hi.  I have been working with Naomi for a long time now.  She is extremely helpful, always gets back to me when she says she is going to and I find that she goes out of her way to find a resolution for something. Also, when I complained once about not being advised about the plumber turning up, Naomi was very calm and helped me to calm down and understand the situation.  I know if I contact her, I don't have to worry that things won't get done, they always do.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[15/2/2011 - Matt Lees rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[14/2/2011 - ducking_outraged rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[By far the worst estate agency experience I have ever had this misfortune to deal with. Initially I was very impressed with the agency staff; they seemed genuinely friendly and helpful. However, it quickly became apparent that, as soon as they had your holding deposit and fees, they were quite happy to cut all contact and fail to communicate regarding the progress of any offers made. 

A week after an offer on a property we had chosen with D&H had allegedly been accepted and the holding deposit taken, were we informed that another offer had been accepted by the landlord! Apparently D&H had been negotiating an alternative deal behind our backs with another party, despite supposedly taking a '<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/2/2011 - JEL rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I received excellent customer service from the team and contractor when trying to resolve issues that we have been having with our shower. The repairs have been organized promptly, after the initial survey of the faulty shower was identified and we have been provided with all the necessary information - it has been very helpful! <br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/2/2011 - Roelof Kotze rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I would like to thank Naomi Ryan, for her wonderful support she has given us as tenants over the past year and a half.  She is very professional in her dealings with us, and nothing is to much effort for her.

We know that we can rely on her and her team to sort out any issues we might have with the property in the quickest possible time.

We would be happy to make use of them again in the future if we look for a new property.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[12/2/2011 - Emma rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I've had a nightmare trying to find a flat in Brixton in time and Chris and Gail have been amazing. They've treated me like a person throughout the whole process and I've really felt like they've kept in mind what a big upheaval the move is for me. Gail was extremely thorough, precise and efficient and it really eased the stress on me. <br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[12/2/2011 - G rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Really great service.. Very helpful. Would definitely use again..
Very personable people who seems to care unlike many other estate agents I  have come across. I felt at ease, and that I was getting a great service too.
Niki<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[11/2/2011 - Edward rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I found the staff both approachable and knowledgeable about the market. We were dealt with efficiently in both viewings and administration of the contract. The staff were quick to answer our many queries and concerns regarding contracts and other administration paperwork. We had the keys to the property less than a week after viewing and were pleased and surprised by the ease of the whole process.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[11/2/2011 - Teddy rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Over all the service from both our agent and other people we were in contact with were good. It was easy to get in touch with the office when we had questions and the letting process went smoothly. I have already recommended this branch and its agents to my friends. <br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[10/2/2011 - Kate1234 rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I found Duck & Hedges to be very helpful and efficient. Everything was done very quickly and we were able to move into our property within one week of viewing it. Plus the agency fees are must cheaper than other agents which was a real bonus. Would definitely recommend them!<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[10/2/2011 - bo1978 rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I'm currently in a flat managed by Duck and Hedges (Clapham). I've read through the reviews here, and, while there were a few niggles when I moved in, and when I renewed my lease after the first year, my experience of this estate agent has so far been pretty good (have been in the property for just over a year). Everything's been fixed within a week of being reported - this included a brand new window for the bathroom; repainting of the bathroom wall where the paint had come away from the plaster; the repair of a light fixture; and a leak in the ceiling, which was rectified and then the ceiling redecorated - and I have to say that Naomi, the maintenance manager, has been really pleasant and professional, and has always replied to my emails within a day or so of receiving them. The only problems I've had, as I mentioned, are when:

'<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[9/2/2011 - Darren rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[My move went well and I picked up the keys on the date anticipated. All issues with the landlord (and there were some last minute amendments) were dealt with in a calm, friendly and professional manner, achieving a suitable resolution for all parties. I would definitely recommend Duck and Hedges to friends.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[8/2/2011 - elenak rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Our agent was very responsive, helpful and understanding of our requirements and budget. The admin staff was also very good at keeping us organised, giving us essential information and advice and being very explicit about all details of charges/contracts/management. Although househunting is generally a very stressful experience, I must say that Duck&Hedges made it easier for us to find a lovely flat.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[29/12/2010 - BK rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[We moved out a few months ago after a year of nonsense from Duck and Hedges. Duck and Hedges tried to charge us numerous fees during our tenancy and also after we left. We disputed every single fee with them through the My Deposits TDS scheme and won on every count that was within the Deposit Schemes' jurisdiction. We reclaimed every penny of our deposit, and were not liable for a single deduction or fee because Duck and Hedges didn't do their paperwork properly and didn't behave as if they knew any of the laws that regulate their industry (few that there are). We have been encouraged to take court action to reclaim the rest, which we are now doing. Many of the unfair clauses and terms in their contract are not enforceable under law - but there is nothing to stop them putting them in there. Know your stuff before dealing with these sharks, and be prepared for a lengthy battle to reclaim deposit, dont expect any maintenance work whatsoever, be prepared for spurious and arbitrary fees to be demanded and expect rent hikes with insufficient notice.

And P.S. Greg and Wayne, what is your complaints procedure please? Probably a pointless exercise, but as I am going to report your company to the Ombudsman and all the other bodies whose logos feature on your website, we need to attempt to go through your complaints procedure before submission. You can use this forum to communicate, as you have done in the past, because contacting you and your staff in the office to get anything done is normally a fruitless exercise.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[17/8/2010 - Passionate? Professionals? None of the above rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[(1) Property mis-sold
(2) Charges attempted to be levied where not due during move in 
(3) Levied 'extra security' deposit without full knowledge of property manager
(4) Unhelpful after move - in
(5) Blamed us for extra bed in house and alleged we were breaking tenancy rules - when it was there on move in
(6) Promised to clean house and take care of gardening prior to move in. No such work undertaken
(7) Advertised property with a certain price, as a matter of fact it was considerably higher. They made the same mistake on advertising it again
(8) Hire staff who don't have a clue
(9) Refused to take their 'letting' sign from the front garden for a whole year
(10) Held on to deposit for months, no mention of returning interest earned on it
(11) Gave check-out agents the check-in report from several years previously, rather than the relevant one from this year.
(12) Repeatedly barged in to the property for viewings - apparently 'Dave' in the office hadn't been telling people what was going on. 
(13) Showed up late for arranged viewings
(14) Refused to return said 'extra security' deposit until the main deposit was returned, despite clearly stating it was to be returned after 8 months
(15) Staff put the phone down on you almost mid conversation.
In general - just rubbish. Stay well away! <br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[3/8/2010 - SAVE YOUR $$$$ rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[
I would just like to mention, once again, that it is highly suspicious and extremely ridiculous that Duck and Hedges must ask tenants to write good reviews whilst in the office! Obviously the agency is a farce if this is the length they must go to keep up a good reputation. A credible agency might let tenants make non-biased reviews of their own discretion. 

I am a previous tenant of D&H and had to pull teeth in order to get what was left of my deposit back. I had to raise a dispute of nearly 800 pounds which they charged us for fraudulent fees. Needless to say they lost and nearly 5 months later I got the money that was rightfully mine in the first place. 

I would just like to warn tenants to read the contract carefully before you sign. There are much fairer agencies out there!! D&H charges completely unnecessary fees on the way in and out! It is the biggest scam I have encountered in my entire adult life. I am extremely glad I took the time and effort to dispute their claim, but if you want to save yourself the time and effort and MONEY - STAY AWAY!



I am a previous tenant of D&H and had to pull teeth in order to get what was left of my deposit back. I had to raise a dispute of nearly 800 pounds which they charged us for various fees. Needless to say they lost and nearly 5 months later I got the money that was rightfully mine in the first place. 

I would just like to warn tenants to read the contract carefully before you sign. There are much fairer agencies out there!! D&H charges completely unnecessary fees on the way in and out! I am extremely glad I took the time and effort to dispute their claim, but if you want to save yourself the time and effort and money - stay away!<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[29/6/2010 - shells rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[
Some of Duck and Hedges actions 

1. Moved people in when someone already there. Promised a bed to one of the tenants but there wasn't one so she slept on the sofa for 3 weeks and also damaged it.

2. Withheld payment of rent to me for 8 months.

3. "Lost' my gas safety certificate and had to do another

4. Omitted to do inventory

5. Lied repeatedly

6. Were abusive on the phone


Meanwhile as all this happened one of their staff (who is dealing with my flat) threatens to take them to the tribunal for not paying him his dues!

It continued to get worse including deducting a full year's commission in advance. 

2. Just had fusebox replaced by emergency electrician because tenants plugged in too many items, so less than year old fusebox was replaced. More importantly my place was nearly set on fire. Agents didn't bother to contact me, have deducted an unspecified amount (no rental statement received) and tell me that tenants state its because I left multiplugs in the flat. Well I didn't leave a single multiplug in the flat so its an out and out lie.

3. New expenses appearing all the time

4. They refuse to respond to calls, hanging up the phone.

And this is an ARLA registered agent. 


PLEASE DO NOT USE THESE PEOPLE - THEY ARE NOT GOING TO ACT IN YOUR INTEREST. 



Some of Duck and Hedges actions 

1. Moved people in when someone already there. Promised a bed to one of the tenants but there wasn't one so she slept on the sofa for 3 weeks and also damaged it.

2. Withheld payment of rent to me for 8 months.

3. "Lost' my gas safety certificate and had to do another

4. Omitted to do inventory

5. Were abusive on the phone

Meanwhile as all this happened one of their staff (who is dealing with my flat) threatens to take them to the tribunal for not paying him his dues!

It continued to get worse including deducting a full year's commission in advance. 

2. Just had fusebox replaced by emergency electrician because tenants plugged in too many items, so less than year old fusebox was replaced. More importantly my place was nearly set on fire. Agents didn't bother to contact me, have deducted an unspecified amount (no rental statement received) and tell me that tenants state its because I left multiplugs in the flat. Well I didn't leave a single multiplug in the flat so its an out and out lie.

3. New expenses appearing all the time

4. They refuse to respond to calls, hanging up the phone.

And this is an ARLA registered agent. 

Please do not use these people - they are not going to act in your interest.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[10/6/2010 - Helen rated Duck and Hedges 3 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[It was very straightforward to deal with the staff and everything moved very quickly and efficiently with regard to my letting. 

The only thing I would say is that it would have been useful to have the electricity token situation in my flat explained earlier. When I viewed the flat, it hadn't even occurred to me that it wouldn't be central heating so it would have been helpful if the agent could have brought that to my attention as a peculiarity of the property.

The only other small thing was collecting the keys on the day I could move in. The office was shut due to someone breaking their ankle and agents were out at viewings? I walked down to collect the keys but the office wasn't open so I then had to come back an hour or so later. It wasn't a huge deal and it wasn't anything that could have been planned for or avoided but it was a bit inconvenient.

In general though, I found Duck and Hedges much easier (and more efficient) to deal with than other agents I've encountered.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[2/6/2010 - James Hamerton rated Duck and Hedges 3 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[
I recentlyreviewed D&H having just signed my contact and just put excellent as I was short of time. Having thought about it, what I really wanted to say was that throughout the signing process the agents fees weren't made clear to us until it came to putting down the deposit. To charge<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/5/2010 - WisaFATduck rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[
Landlords beware. Duck and Hedges are the sort of Cowboy company that will charge you for carrying out a Gas Safety Certification and actually not do so. I'm sure its a nice little scheme that they have running.

If you are a current tennant require a copy of your certificate you will need to wait until after the next inspection as they 'ARCHIVE' documents at are currently active (By Archive they mean that they don't actually keep these legal documents - despite it being a legal rewuirement to keep them for 24 months).

THEIR ORGANISATION IS A JOKE



Landlords beware. Duck and Hedges are the sort of company that will charge you for carrying out a Gas Safety Certification and actually not do so. I'm sure its a nice little scheme that they have running.

If you are a current tennant require a copy of your certificate you will need to wait until after the next inspection as they 'ARCHIVE' documents at are currently active (By Archive they mean that they don't actually keep these legal documents - despite it being a legal rewuirement to keep them for 24 months).

Their organisation is a joke.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[12/5/2010 - sophie rated Duck and Hedges 3 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Over all a good service. They always reply promptly to emails, which is very important.
 
I felt the fees were exceptionally high, and there were more of them compared to other agencies- this would make me less likely to use D&H again. We found the office hours weren't very accomodating when we needed to come in to sign contracts etc. When you don't live nearby and you work until 5.30 it is difficult to find a suitable time.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[16/4/2010 - Happy SarahK rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Excellent Professional Service; very pleasant people; can thoroughly recommend. Great personal service! Turns the stereotype of Estate Agents on its head. I would defiantly use them the next time I rent a property and would recommend them without hesitation to my friends and family!<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[14/4/2010 - GJ rated Duck and Hedges 5 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I have dealt with the Duck&Hedges team (Clapham branch) for about 8 years now. Initially I was recommended by a friend to rent a flat through them and when I became a Landlord myself (once I moved aboard with my job) they have let and managed my London flat ever since. At all times I've found the whole team to be professional, honest and above all their integrity is without question. I have had nothing but excellent dealings with them through my time in London and would recommend them to anyone without question.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[7/4/2010 - ing rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[D&H is managing the property I rent and I have had positive experiences. In the past (mid 2009) have been only very few circumstances where the respond time was not was I expect but the new/current property management team is very professional, dedicated and supportive! They respond to requests in a short time, things get done quickly, with flexibility and adaption to specific client needs.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[23/3/2010 - as rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[
I had rented a flat from Duck & Hedges and found them terrible. First they lied about the furniture, promising me sutff that belonged to earlier tenant and going to the point of charging me for it. then they refused to share landlord details with me, even when they were not 'managing' the flat. Wayne Duck and AJ together keep wasting time by not answering calls, responding to emails unlesss you threaten them. Finally a serious threat of legal action got me my deposit back , that also after 3 months. Stay clear of them



I had rented a flat from Duck & Hedges and found them terrible. First they misinformed me about the furniture, promising me stuff that belonged to earlier tenant and going to the point of charging me for it. Then they refused to share landlord details with me, even when they were not 'managing' the flat. They keep wasting time by not answering calls, responding to emails unless you threaten them. Finally a serious threat of legal action got me my deposit back , that also after 3 months. Stay clear of them.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[20/1/2010 - robotlovesyou rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[
Hard to find the words to express how bad an agent Duck and Hedges are. I thought I'd dealt with some bad agencies in the past but compared to D&H they were angels! They lied about the rent. Lied about their fees. Failed to maintain the property and are still trying to hold on to our deposit almost 6 months after we have moved out, leaving me no choice but to take them to court. What a total waste of time ARLA must be if D&H are still members! Please, please do not use this agency. Your home should be where you live your life and not simply a terrible source of stress.



Hard to find the words to express how bad an agent Duck and Hedges are. I thought I'd dealt with some bad agencies in the past but compared to D&H they were angels! They failed to maintain the property and are still trying to hold on to our deposit almost 6 months after we have moved out, leaving me no choice but to take them to court. What a total waste of time ARLA must be if D&H are still members! Please, please do not use this agency. Your home should be where you live your life and not simply a terrible source of stress.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[8/1/2010 - duck n f rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[
Do not use this agency.. Ive got a million things i could say about this cowboy outfit but i will keep it short. Repairs.. Upon moving in boiler was not working... this took 5 weeks to fix... the only reason it got fixed at all was because e were able to find out the direct number of the plumber they use.. when we called him after 4 weeks of duck n fucks saying they were on it he had no prior idea of the problem.. was fixed in a week after we contacted him personally and that was only because that was the waiting time on parts. For some reason you stupidly sign up with this company CHECK YOUR CONTRACT!! after spending 3 hours in there office correcting their mistakes... such litle things as they were missing 600pounds we had previously deposited with them. Basically we had already deposited 800 pounds and the only put it in the contract as 200. Luckily we picked up on this and we'd kept the reciept to prove it. Our break clause was wrong.. 9 months instead of 6. We spent alot of time getting things right only to find after 6 months once we had had enough and wanted to get out that they had only changed the tenant agreement not the contract. So we were still locked in. Im am still waiting on a 955 pound "security deposit" not bond!! that was meant to be paid back after 3 months its now been 8. And if you do have problems dont even bother trying to conact them... you will only get voicemail and you will never get a call back.. I've been waiting 3 weeks for a call back from the owner GREG  although calling his office and talking to his staff EVERYDAY getting the same responce "he wil call you today". I only wish i knew of this website earlier.. As for the comments about people only complain if its bad and not if its good.. while that is true they only complain if its bad... if it were ok.. you know acceptable agency.. they wouldnt write anything at all.. Good on you to those estate agencies getting good feedback.. DO NOT DEAL WITH THIS AGENCY UNLESS YOU ARE AN OLD MAN WHO WANT SOMEONE TO COMPLAIN ALOT TOO. and you dont like your own money in your own pocket



Do not use this agency. I've got a million things I could say about them but I will keep it short. 

Repairs. Upon moving in boiler was not working... this took 5 weeks to fix. The only reason it got fixed at all was because we were able to find out the direct number of the plumber they use. When we called him after 4 weeks of Duck and Heges saying they were on it he had no prior idea of the problem. Was fixed in a week after we contacted him personally and that was only because that was the waiting time on parts. 

For some reason you stupidly sign up with this company check your contract! After spending 3 hours in their office correcting their mistakes... such little things as they were missing 600 pounds we had previously deposited with them. Basically we had already deposited 800 pounds and they only put it in the contract as 200. Luckily we picked up on this and we'd kept the receipt to prove it. 

Our break clause was wrong. 9 months instead of 6. We spent a lot of time getting things right only to find after 6 months once we had had enough and wanted to get out that they had only changed the tenant agreement not the contract. So we were still locked in. 

I am still waiting on a 955 pound "security deposit" not bond!! That was meant to be paid back after 3 months its now been 8. And if you do have problems don't even bother trying to contact them. You will only get voicemail and you will never get a call back.. I've been waiting 3 weeks for a call back from the owner although calling his office and talking to his staff everyday getting the same response "he will call you today". 

I only wish I knew of this website earlier. As for the comments about people only complain if its bad and not if its good.. while that is true they only complain if its bad... if it were ok.. you know acceptable agency.. they wouldn't write anything at all. Good on you to those estate agencies getting good feedback.. 

Do not deal with this agency unless you are an old man who want someone to complain a lot too. And you don't like your own money in your own pocket.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[20/11/2009 - Av rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Do not use this company! They pressured us into signing forms prior to sending the Terms and Conditions. After signing they then said that we had to pay half to have credit checks done on all of us.  When we said this wasn't part of the agreement they said that their contract says that other fees may come up through the Tenancy and they are allowed to request us to pay. We were told that we had to pay a total of 6 weeks rent which was 2 weeks as deposit and 1 month advance rent. When we received the contract they then said that we had to pay a total of 10 weeks and also extended the lease agreement we had made of 8 months to 9. We disagreed on this and said that due to all the inconsistencies we no longer wanted to deal with them or move into the property. They are refusing to refund our deposit and we are going to have to take legal action to get it back. 

If there was a rating of no star that is what I would give them. Absolutely useless and unprofessional, they should be shut down. <br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[13/11/2009 - ih8badservice rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[
I had an absolutely hurrendous experience with duck and hedges and I now would not touch them with a barge pole. They have some utter Moron by the name of 'David'... absolute c*ck muncher. He needs to get a job in something else that doesnt require intelligence or an acceptable level of customer service and they need to re-think their recruitment process. He was rude, extremely unproffessional in the way he organised himself and spoke to people, didnt give a shit when it was so glaringly obvious the level of service he was provided was so bad. I really was embarressed for the lad. I have heard from others that have dealt with him that he isnt the brightest tool in the box and has a terrible attitude. 



I had an absolutely horrendous experience with Duck and Hedges and I now would not touch them with a barge pole. Some of their stuff were rude, extremely unproffessional in the way they organised themselves and spoke to people. I really was embarressed for them.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[10/11/2009 - gado gado rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[A dreadful experience with an agent that clearly does not have a clue. They tried to move people in early when other tenants already in situ, promised items I didn't have and then withheld paying the rent over to me for 4 months

The agent was incredibly rude and all info was passed onto ARLA who have no teeth at all. Legal action is what is needed. They should not be in business. Awful, awful. Not a redeeming feature about this experience<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[23/7/2009 - Disappointed rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I rented a flat that was managed by Duck and Hedges, and can't explain how dire their service was. The keys I was supplied didn't fit the locks (so I had to get them recut, and send one on to DnH to replace their missing original, in the end at my own expense), they didn't return messages left on their emergency call out number, I pratically had to claw my deposit back from them...I could go on but won't, i'll merely say they're the worst agency i've ever had the misfortune of dealing with and hope that ARLA investigate them throughly before too many others suffer.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[29/5/2009 - pavlov's dog rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Duck & Hedges managed to move in two new tenants a WEEK before my flatmate and I were due to move out... Cue coming back from a day out with two strange men standing in the living room and all of our belongings piled up in one of the bedrooms.

This was the straw that broke a mangy camel of tenancy disasters. While our property wasn't 'managed' by D&H, the tenancy procedures (both beginning and end) were painful beyond belief.

The astonishing incompetence wasn't quite as hard to swallow as the rudeness that accompanied it. When showing around prospective tenants, the agents would barge in unannounced. They also lost their key and hounded us with calls throughout the day to demand we be in when it suited their house viewings. <br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[7/5/2009 - Freddie rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Helpful and friendly until contract is signed, then you will find them extremely unprofessional, ie, dont answer phones or reply to emails, takes up to two weeks to even sort out boiler issues in middle of winter and then they will send people in without your consent or permission when it suits them. As for their fees its daylight robbery and dont bank on getting back your deposit in a hurry, they will drag it out as long as possible in my case seven weeks, thats what left of it once they help themselves to unnecessary petty deductions, be warned people, very warned, i wish i had read some of these reviews before signing contract. I am so glad I am shot of them as they have caused me much stress and ripped me off with deposit. I am now in a much nicer place which i found through a very nice sympathetic agency with minimum fee and good supportive follow up so take heart Londoners there are good guys out there unlike the duck and hedges.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[23/4/2009 - Duckshooter - Hedgecutter rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[20/3/2009 - Jim rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I'm quite shocked to see some of these reviews. I've had some very bad experiences with Estate Agents - Duck and Hedges are by no means the worst. I'm in a slightly different situation as the property found through D&H is managed by a very consciencious landlady so I don't have any experience of D&H as managing agents. 

However, I must say that D&H went out of their way to find us a property matching our needs and processed the letting agreement in a week with very little trouble. I had no problem with their staff and all went well. In fact, they even dealt with a worried landlady who was double checking everything.

It sounds like some people have had a bad time, but some of the reviews sound a bit unfair.<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[17/3/2009 - thebeesknees rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[7/3/2009 - Pleasant Suprise rated Duck and Hedges 4 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[After reading these reviews I planned to steer well clear of these guys, however, after calling a unmarked ad it turned out to be them, an as alot of  the stuff i had seen so far had been such a let down I decided to go and have a look. After a little mix up with the meeting, I was shown round the flat to which I was annoyingly very interested in. This posed a dilemma. After a bit of thought I made the choice to go with it. The signing over process was not too bad and after a few well placed questions, all the info I required was fairly readily offered up, and done so in a courteous enough manner. Since then I have fully signed and moved in and had no problems, bar a small amount of dust from slightly rushed cleaning, but I've certainly experienced worse. Overall I was very happy with the whole procedure, perhaps this was as I was expecting the worst, but I have dealt with hundreds of agents in the past and can honestly say that there are alot worse out there. If anything changes I'll post otherwise but until then.. although Ive been up north for the past week though so lets hope the apartment has not blown up :-)<br />This person would use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[24/2/2009 - JaneLane rated Duck and Hedges 2 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[I recently had some very minor maintenance work that needed doing in my flat - it was a five minute job that took nearly a month for the agents to sort out. However, it was not merely that they were sitting in their office twiddling their thumbs (although this did count for quite a large part of it) , when they bothered to do anything it took on the character of a total and utter cock up. I have never come across such an unfailing ability to take a request and strip away all the useful information that comes with it - never mind the fact that it ended up taking four weeks of this kind of carelessness and stupidity to see any results.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[24/2/2009 - charlotte rated Duck and Hedges 2 stars]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[To begin with we were very pleased with Duck and Hedges thay found us the perfect flat in the perfect area.  We were sold the property at a price which included heating and hot water :-).  We signed a holding contract and gave a deposit. The second amount of money then also came out, this was fine. We then organised a meeting to come and give all our information i.e bank statements, only to be informed that the property did not include heating or hot water at the price we had offered which was not discussed with us at the time of viewing,  therefore they had miss-sold us the property. 

So obviously we were not happy and although we discussed this they would not budge.  After having to give in to this point it came to the moving day.  I arrived at the office to pick up the keys, my parents were traveling up from the south coast to help me move, only to find that we had been given 1 key, that is 1 key for two people and two front  doors.  So we could not enter the property without constantly buzzing up to the other flats and hoping they were in, this was less than satisfactory, we were told that they would call us back by 2pm which is the time that they closed on a Saturday, obviously we didn't hear anything.  We moved on the Saturday and didn't actually get the other keys until the next Monday.  

Luckily Duck and Hedges are not managing the property as I would not want to deal with all these problems throughout the whole tenancy and I am pleased to say that the landlors company is a pleasure to deal with.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[20/2/2009 - Nosferatu rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Appalling service. The whole company is disorganised and doesnt care about their clear lack of effort in resolving tenancy issues. I, like most others reviewing D&H, have never written about lettting agents before but was compelled to after months of them not resolving things like lack of running water, broken fittings and furnishings. We had issues throughout our tenancy and they were never efficient in resolving as well as being very difficult to talk to or even reply to emails. Got totally shafted with the deposit too, I'm thinkning of taking them to court so anyone else had the same experince we could team up?<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[16/2/2009 - Greg rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Terrrible service. incorrect bills, failure to return phone calls. Agressive when you go to their office, theatening behaviour. <br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[3/2/2009 - Richard rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[
I have never written an online review before but this company makes my blood boil.

We found the perfect flat in Clapham, which we're very happy with.  It was a shame we had to deal with these con artists who have no knowledge of landlord/tennent law and openly broke it with their lies and incompetence.

We signed over a deposit, only to find lots of hidden fees were then put ontop with no indicator given of such fees when we'd actually signed our money away.  Moving in issues were: Not enough sets of keys, leaking sinks, changing the bank account the rent was to be paid into with zero warning and when we moved in the fridge and freezer were both broken.  They took over a month to replace it, constantly blaming the landlord, or the contractor without ever taking any responsibility to getting it sorted.  We were lied to, fobed off, and I had to phone them every single day to make sure they were dealing with the issue.  Everytime I rang them I was given the same old line "I was just this minute about to chase that up".  I heard that every single day for almost three weeks with zero progress.  Did they think we were going to just go away?

Anyway, the good news is that one of their biggest clients who rented properties through them has recently fired them, and we have a new agent.  They have been a breath of fesh air throughout the transition period appologising on behalf of D&Hs, and saying they will offer a much better service.  So far so good.

Stay away from these jokers.  I have used 8 different agents in the past and D&H are in a league of their own.



I have never written an online review before but this company makes my blood boil.

We found the perfect flat in Clapham, which we're very happy with.  It was a shame we had to deal with them.

We signed over a deposit, only to find lots of hidden fees were then put on top with no indicator given of such fees when we'd actually signed our money away.  Moving in issues were: Not enough sets of keys, leaking sinks, changing the bank account the rent was to be paid into with zero warning and when we moved in the fridge and freezer were both broken.  They took over a month to replace it, constantly blaming the landlord, or the contractor without ever taking any responsibility to getting it sorted.  I had to phone them every single day to make sure they were dealing with the issue.  Every time I rang them I was given the same old line "I was just this minute about to chase that up". I heard that every single day for almost three weeks with zero progress. Did they think we were going to just go away?

Anyway, the good news is that one of their biggest clients who rented properties through them has recently fired them, and we have a new agent. They have been a breath of fresh air throughout the transition period apologising on behalf of D&Hs, and saying they will offer a much better service.  So far so good.

Stay away from them. I have used 8 different agents in the past and D&H are in a league of their own.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[8/12/2008 - Disappointed rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[
Every dealing with Duck and Hedges has been met with rudeness, incompetence, inefficiency and lies. 

We encountered several problems when moving in, with extra fees and broken promises because the agent was 'new' and didn't realise despite us very clearly asking what the fees were (and having this in writing) - a complete bunch of lies to lock us into an 8 month contract.

Their property management service is a complete joke. It is absurd to pay £180 a year for the worst customer service Iâ€™ve experienced in my life.  Every issue lodged is met with they 'can't get hold of the contractor' or they are 'very busy in the office'.  

I would never normally actively discourage people from using a particular business; however, numerous dealings with this appalling agency have forced me to do so.  Save yourself the frustration, avoid Duck and Hedges.



Every dealing with Duck and Hedges has been met with rudeness, incompetence and inefficiency. 

We encountered several problems when moving in, with extra fees and broken promises because the agent was 'new' and didn't realise despite us very clearly asking what the fees were (and having this in writing) - a complete bunch of lies to lock us into an 8 month contract.

Their property management service is a complete joke. It is absurd to pay £180 a year for the worst customer service Iâ€™ve experienced in my life. Every issue lodged is met with they 'can't get hold of the contractor' or they are 'very busy in the office'.  

I would never normally actively discourage people from using a particular business; however, numerous dealings with this appalling agency have forced me to do so.  Save yourself the frustration, avoid Duck and Hedges.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[11/11/2008 - jprescott rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[
STAY AWAY FROM DUCK &amp; HEDGES!!!  They are the most INCOMPETENT bunch of muppets I have had the misfortune to deal with.  Totally unprofessional, dishonest and good luck getting your money back in a timely fashion from these jokers.  Who knows, I may get a â€˜copy and pasteâ€™ response too just like the other folks whoâ€™ve had the unpleasantness of dealing with them.



Stay away from Duck and Hedges! They are the most incompetent bunch I have had the misfortune to deal with. Totally unprofessional, and good luck getting your money back in a timely fashion from them. Who knows, I may get a â€˜copy and pasteâ€™ response too just like the other folks whoâ€™ve had the unpleasantness of dealing with them.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[6/11/2008 - Jim rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[
incompetent or con artists, i'm not sure. I wonder if my comment will trigger another copy and paste response from Alex. 



Incompetent.<br />This person would not use Duck and Hedges again.]]></description></item><item>
		<title><![CDATA[29/9/2008 - Not happy rated Duck and Hedges 1 star]]></title>
		<link>http://www.allagents.co.uk/duck-hedges/</link>
		<description><![CDATA[Totally useless and incompetent.  I wish I had read the other online reviews first.  I have never written an online review in my life, but felt it necessary. I would avoid them at all costs.  I know estate agents don't have the best reputation for service, but this is new level.  Admin team is impossible to get a hold off, are rude and unhelpful.  They take no responsibility for the representations they make and hide behind the fine print.  Without a doubt the worst experience I have had letting a place in London.<br />This person would not use Duck and Hedges again.]]></description></item>
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