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		<title>AllAgents - Reviews of  connells</title> 
        <link>http://www.allagents.co.uk/rss/Connells</link> 
        <description>One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.</description><item>
		<title><![CDATA[27/4/2012 - Dave rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[I've rented a few places (and owned) and have never experienced anything like these guys. We rented a large (5 bedroom, acre of land) property paying quite a lot of rent per month. The landlord had bought the property in order to develop the land - we weren't told this. He knew nothing about the house, so any questions we directed at the lettings agent were just met with &quot;don't know&quot;. Pretty sure shop next door is linked to our electricity - response from agent: &quot;you'll just have to accuse them of stealing electricity&quot;. Wanted to charge £90 to send me a photocopied tenancy renewal (we've been here three years) - I refused. Immediately offered to do it for £50. I suggested £5 to cover photocopying and postage. Eventually they stopped asking.
No maintenance queries ever answered. When the dishwasher packed up, it took them 3 months to send a plumber (I must have sent about 30 emails and made a dozen phone calls). The plumber said it needed a part; that was a month ago, and I'm still waiting.
In short, their fees are extortionate, they don't do anything to earn them, and their staff are pretty rude when you chase them. Really, really wouldn't recommend them!<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[24/4/2012 - SET rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Own houseSold to cash buyer, mortgage not required.Offer placed, no response from Agent chased after 3 days to find rejected. Placed another offer, again had to chase after two days to find it had been rejected.Placed final offer. Turned out Connells had another buyer in mind  with same offer as mine who would be arranging their mortgage throughthem!<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[17/4/2012 - MSHAHID rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Brief Detail as Below.

I am first time property buyer and the property I was buying through
Connells Estate Agent in Slough. I started my paperwork on 28Feb12. At
the time of starting paperwork they advised me to do your paper as
early as possible, which I did. Connells (Ms Nadzada Gulmac) charge me
extra fee to process my Mortgage even I could get my mortgage done
myself but I was forced to process with Connells only, even they
mention they got the same offer from some other person too, but
because the person not processing mortgage with us, we do not want
sell this property to him, and were blackmailed me too for the same.
Total Amount Charged by Connells GBP 842.42.

My mortgage done on 23Mar12 by the bank.

I hired my Solicitors on 02Mar12 to start my paperwork and checks about the property. It cost me £1140.
My paperwork finished by my Solicitors on 11Apr12. I signed Property
Exchange Contract and gave the Advance payment Cheque on 12Apr12.
All was done from my end on 12Apr12.
During all this paper work I have asked many times Connells
regarding the property missing information, but all the time they were fail to give me those information
even I emailed them. This was the service I was getting all the way in
this period.

---------- Forwarded message ----------
From: S M
Date: Wed, 11 Apr 2012 17:51:19 +010
To: slough@connells.co.uk
Dear Harry,
Ragarding above property i was requested you few of details.

1- Service Charges?.
2- Single glaze Windows will be allowed to convert into Double glaze?.
3- Outstanding bills will be cleared by the seller?.
4- Building Insurance will be paid by Landlord?.
5- Flat Electric Clearance Certificate?.

Could you please forward me above detail.

***Till today I did not get reply of above Questions by the Connells***.

Now on 16Apr12. Connells they are calling me to inform me, they got a
higher offer and you have to increase your offer or we have to sell
next party.
Now I want at least bring this information to all of the relevant
Government department what are The Estate Agents polices. Watchdog
Department should investigate with the Estate agents how they are robbing
people.

1st of all if they do not have information about the property, why the
sell them, they are trying to Robe the innocent people and with one
property they make commissions of 10 time and blackmail people.

It was very hard to earn all of the above money and they got for
nothing and left me empty handed. Now at least I cannot think to buy a
property for more two years.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[17/3/2012 - London rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[There are many other reputable and better agents, that Connells in Tunbridge Wells, they are useless especially the letting manager she does not care if there are problems. I rented a flat through them the cleaning of the building was disgusting, Connells was in charge of the cleaning, the cleaners did not come for months. 

The entrance of the flats was not cleaned for two months and it was filthy dirty.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[9/3/2012 - Pgood rated Connells 5 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[WHAT AN AMAZING SERVICE!
I actually sold and bought through Connells in Ferndown - I shall start with my sale!
They valued my home at the highest price (they said 10,000 more) and convinced me they could get it - AND THEY DID!  Yes they did charge me a higher fee than the other agents but once it had all gone through (in less than 10 weeks) I banked 8,000 more than I would have done if I had used&quot;the cheaper agent&quot;. So who was the best value for money in the end?? Connells! Throughout the sale they updated me regularly and even helped me fill out the nightmare legal paperwork. 
My purchase - I decided I wanted to buy a flat so the girls went to work! Driving me from flat to flat (I don't drive) until I had found the right one. They then continued to give me the same great service that I got when I sold. Updating me all the time, answering my questions, helped me with my mortgage and did all the messy legal stuff. Then it was time to move and do you know what they didn't stop helping me even then! Due to my mobility issues (I am on my own and have walking difficulties) those girls gave up their free time to help me move in carrying boxes, loading the van then unloading at the other end. They even came back the next day to put up my curtains! And no I didn't pay them for doing this it was of their own doing. 
Connells in Ferndown were absolutely fantastic and if I ever move again I WILL NOT CONSIDER ANY OTHER AGENT!  I will also tell anyone who will listen to use them!
So if you are in that area I suggest you visit their office and see for yourself how friendly, professional and keen to help that they are.
So Karen, Abbie, Sam and holly - thanks for being the best agents in town!<br />This person would use Connells again.]]></description></item><item>
		<title><![CDATA[6/2/2012 - IHATECONNELLS rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[My partner and I viewed a property with a view to letting, and fell in love with the house. The initial deposit was extremely steep, but we wanted it too much to let go. However, after telling 'Ellie' that we would be getting a loan to pay off the deposit, we were rang constantly to push us into paying a holding fee. We didn't want to do this until the loan was successful, but were still harassed. Upon recieving news that we would be getting a loan however, when we rang the branch to pay a deposit, we were told that the landlord doesn't want anyone putting a deposit down as he has someone viewing the property that he wants to take it. This now means we have to stop a loan before we get it, causing a lot of aggrevation, and time lost as we should have been told this (only 30 minutes before being told this, a colleague in the office rang us AGAIN to ask if we would pay the holding fee). Terrible communication, and attitude. We have also used them once before to view a property and were continually harassed then as well being misinformed of the property<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[4/2/2012 - HR rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[I am a first time buyer and I was interested in one of the property on sale by Connells.  I sent an email to Leicester branch requesting them details of the property, guess what - No reply!!

After few days I noticed that its under offer so I forgot about it and get used to routine.

Few days later it was on sale again on their web site and other property search website, obviously at reduced price.  This time I rang to Leicester branch Inquiring about this Rushey mead property and requested detail and viewing of property.  

Utterly disappointing answer that its under offer and you need to bring your deposit/income/saving proof to arrange viewing of this property.  I argued your site just updated this property for sale two days ago at reduced price, how its already offered in 48 hours, the lady had no answer.  I even asked them to update property status on their website accordingly on their website, no action.  Today after quite a few days its still on sale.

Do not use conells to buy or sale property, horrible customer service you can ever get.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[3/1/2012 - Michael rated Connells 2 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[I went to Connells estate agents in Southville  to enquire about buying an investment property as well as to arrange a mortgage through the company's mortgage section at the beginning of November 2011.  I received a total of four emails with the last one received on the 3rd of November. I was told in that email that they would get back to me as soon as they had any information regarding my mortgage enquiry.
 It is now the 3rd of January 2012 and I am STILL waiting for an email !<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[22/12/2011 - Patrik Branigan rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[They did not sell my property, and only sent time wasters. they valued the property at a fair price when they wanted to attract my business, then devalued it by £ 2000.00 when they could not sell it. threatened to withdraw it and charge me if I did not accept their new valuation. Charged me £400.00 for a HIPS that took three minutes to survey. then charged me £150.00 withdrawal fee when I got fed up with them. No sale and mugged for £850.00<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[2/12/2011 - Confused.com rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[I was under the impression that agents were desperate to sell properties to earn some commission.  Recently I contacted Connels to view a property.  After 3 phone calls and having been advised that they were required to give the vendor 24 hours notice of a viewing, I confirmed our appointment.  We turned up at the property 15 minutes early and waited for 20 minutes.  No sign of the Connells agent so we called them.  They were surprised to hear from us and said they had no appointment in the diary and that they were unable to come out and meet us as there was only one person in office.  It also happened to be 17.50, ten minutes before the office closed.    That is the last time I will be dealing with them and I feel sorry for the vendor.  If the vendor changes agents then we might just ararnge a viewing.  Connels in Westbury on Trym will not get the benefit of our business.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[17/10/2011 - Marcus777 rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Unprofessional, difficult contact, unable to deal with simple requests.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[14/10/2011 - Sonia rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Terrible customer service, the staff there is untrained and very rude.  We have had our property with them for over 18 years and have reduced it twice on their instruction they rarely bring people in and when they do they are very slow in the communications.  When we put our house on there was the HIP (home information pack).  They had a deal where we only had to pay certain amount and they wwould sell our house.  

We recently decided to withdraw the house.  Connells came back with a huge bill saying we need to pay the remainder of the HIP fee and the withdrawal fee.  

All this money just for wasting our time.

I would never recommend them to anyone and would not want any seller or buyer to go through what we have gone through.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[11/10/2011 - Barnum42 rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[I have never experienced such a dreadful company as Connells. Bearing in mind that Iâ€™ve dealt with a lot of telecoms companies, thatâ€™s saying something!

The staff at the branch were second to none in their abilities to make unfulfilled promises, be incapable of carrying out the simplest of tasks or even make the barest minimum effort to sell my property. All this despite their advertising saying they would do all in their power to sell the property.

From the off, they were less than honest and this carried out through the entire process with such things as making up potential buyers, lying about buyers ability to fulfil the purchase and not leaving the property in the state it was found. I could go on, but the list of misdemeanours is pretty long and would make for dull reading.

I thought that maybe it was a bent branch and that the Head Office would be disturbed to hear of my experiences. Unfortunately, it turns out the Head Office is a bent, if not more so, than the branch. One suspects the branch has been given an award for getting away with so many bold lies. They have been trained to lie with such efficiency that if you take your complaint to The Property Ombudsman, the Ombudsman just says, â€œItâ€™s your word against theirsâ€. Given that British law is there to protect the interests of criminals, the Ombudsman failed to bring Connells to task for the majority of their dishonest dealings.

Connells are forever to be remembered as CONhells to us. 

Please learn from my mistake and do not use them. If you seriously wish to sell a property, steer clear of this leviathan. Find a small local agent who will bust a gut to get the sale. They will do it for a lot less than Connells.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[9/10/2011 - Dom rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Told we could not buy the house we were interested in as we could not complete in 4 weeks. they then phoned me back after 3 weeks to see if I was still interested in going head with my offer... I will never view another house with Connells again.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[27/9/2011 - Appalled buyer rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[DO NO USE CONNELLS!! We have just offered on a house in Chelmsford. We offered more than anyone else and were in a perfect position of being non-dependant buyers and having a 50% cash deposit as well as a verbal guaranteed Mortgage for the rest, with our present providers. Because we didnâ€™t get our mortgage through Connells Chelmsford, they gave the vendors false information about our fantastic position causing the vendors to accept a lower offer from the other people, whoâ€™s mortgage â€œjust happenedâ€ to be arrange through Connells. Donâ€™t trust any employer of Connellsâ€¦ they are trained to be sharks!<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[21/8/2011 - Mr Very Unhappy rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[We placed our properties onto the market, and as stated by the majority of the remarks promised everything and as usual nothing delivered.
Carefully looked at comparables in the area which had sold and their prices, put ours on at a price to sell as we were still prepared to accept an offer.
One viewing in six months, agents always asking about price reductions, didn't listen to our instructions, then when pulling our properties off the market was presented with a bill for the EPC and for the rightmove premium display for which included a picture of my condenser boiling in a cupboard, and a picture of my bedroom, wonderful quality I dont think.
By the way they never sold our properties, surprise surprise

Stay well away from this Estate agent the wording Con as in Connells is most appropriate.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[14/5/2011 - Ally rated Connells 5 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[I recently sold my house with Connells in Kings Heaths and found the staff to be very helpful.  They were more expensive, but I had been trying to sell my house with another agent for 12 months with no success. Itâ€™s that old saying â€œyou get what you pay forâ€.<br />This person would use Connells again.]]></description></item><item>
		<title><![CDATA[6/5/2011 - Good riddance rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Keen to begin with, but soon became pretty much useless.  Don't listen to what you tell them, don't return calls, didn't send many people around or appear to be trying very hard to sell and generally behave like they're doing you a favour to have your property on their books.  Avoid like the plague.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[5/3/2011 - CCJs rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[I rented a flat through Connells letting office in Tunbridge Wells and right from the start, I had problems with them.  I should have known then not to proceed with the let.  I moved into the flat and had no blinds or curtain rails for a whole month, I had to hang towels from the windows for privacy.  Then the landlord changed the flat numbers and electric meter numbers thus confusing things completely.  The Landlord also came into the flat without notifying me.  The entrance of the flats was not cleaned for two months and it was filthy dirty, worse than the worst conditions I have seen in any so called third world.  To add to all this, Connells accounts office illegally withheld my deposit because of a mistake made by their computers.  I received threatening letters from them informing me that I had not paid my rent, the sad joke of it all is that I had paid 5 months in advance, and had a receipt from the Connells office in Tunbridge Wells, having paid by direct card payment with the final payment made by standing order.  My deposit was withheld because the computer did not acknowledge the payments and churned out threatening letters that I would be taken to court and CCJs would be issued and my credit rating would be affected etc, etc.  Two weeks later, Connells still have not sorted out my deposit refund.  It is still being  withheld to date.  Absolutely appallingly poor service.  
<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[21/2/2011 - philainsy rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[I recently had my house surveyed by these. The 1st thing to say is they said there was no offroad parking which is untrue. I recently had my driveway block paved they found cracks in cement work which were settling cracks, they also said the downstairs WC had signs of leaking. If they looked more carefully they would have seen a new stoptap under the sink.

They under priced our house by 20,000 pounds. The story goes on and now we have lost the sale of our property. I will be advising the next people to keep clear of this company.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[2/2/2011 - travel1 rated Connells 5 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[I had a great service from the team at Luton Branch They are extremely helpful and nothing was too much trouble especially from their aftersales team.  The lady guided me through a very stressful time and kept me calm! Nothing was too much trouble and I could ask anything I wanted and they were more than happy to respond. <br />This person would use Connells again.]]></description></item><item>
		<title><![CDATA[30/1/2011 - Oliver rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[If I could give them zero stars then I would. Avoid at all costs and if you do find yourself fighting them just report them to the Property Ombudsman - their review takes a while but is worth it. We just received compensation from the Ombudsman for the terrible service provided by Connells. You do have to be prepared to fight and do not be fobbed off by Connells head office that say "no one ever wins through the Ombudsman" - yes they do!!!! The Property Ombudsman is on to them and does not seem at all surprised by complaints about them. Our advice is to avoid Connells at all costs.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[20/11/2010 - annon rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Terrible, just terrible. Our house was advertised on a road that in the time ours was for sale 3 others were put on the market and sold in weeks. Even worse their charges are significantly higher than all the other agents in the area (research before hand should have been done) and then they have tried to swindle money for a HIP that was paid for up front. Not a peep from them since the offer was accepted on the house, and it only sold due to a neighbour encouraging a friend to buy, not due to anything Connells Sutton did. Simply woeful. 1 agent there is great, the place itself is wretched. <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[19/11/2010 - norfolkincense rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[It pays to do your research first. I didn't...Yes I signed and understood their comprehensive 5 page contract. I signed because I believed they would easily sell my small ex authority house in Stevenage. For a fixed fee of <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[13/11/2010 - Phil rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Draw you in with a high sale price.  Do not tell you about penalties for withdrawing.  Do not contact you at all.  Only had two viewings in nearly six months.  Cost us nearly <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[31/10/2010 - Sugref rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[After withdrawing the property from the market after only 3 viewings in 6 months (due to Connells mis pricing in the first place), I have had to pay <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[15/10/2010 - mjones101 rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Rude. Told me immediately that I needed to see their mortgage advisor before they would accept an offer despite already having arranged a mortgage with my current bank. Arranging a viewing was then almost immpossible. Did not return calls or email.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[1/10/2010 - nesburrito rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[They let the flat out without inspection - so when I got the keys the place was absolutely filthy, carpet stained black, with cigarette smoke still nearly visible in the air (it's a non-smoking flat).  Appliances were not in working order, with the immersion heater so hot I got 2nd degree burns and am looking forward to a lovely scar for the rest of my life as a result.  This is after they presumably fixed the water heater.

From the point of view of the landlord, they do not look out for your property, letting it out without regard to safety (opening you up to litigation, I imagine - I'm pursuing that angle at the moment given my personal injury) and not providing accurate recommendations regarding upkeep and basic safety codes.

From the tenant perspective they do not take care of you either - sure they leave you alone, but they leave you alone in a flat stinking of cigarettes, where the windows won't open (surely that's a basic inventory check?) and the appliances either don't work or are downright dangerous.

When I went to pick up the keys they just handed me the keys and pointed me to the street - no meet & greet at the flat, no walkthrough, nothing.  More than impersonal, they're uncaring and in my experience, sloppy.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[30/9/2010 - drd rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Salesman (I wouldn't dignify him by calling him an agent) came to us telling us everything we wanted to hear.

2 viewings in 9 months and now I'm facing a further <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[1/9/2010 - lakey rated Connells 5 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Recently sold house thru connells. Found them to be really helpful with good feedback. Accepted an offer within two weeks of house being on the market, and found the service they provided to be excellent.<br />This person would use Connells again.]]></description></item><item>
		<title><![CDATA[27/8/2010 - Amelia rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[
I spent nearly<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[26/8/2010 - Croydon_resident rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Do not use Connells in Croydon!! They never call you back when you call them, which leads me to believe they didn't bother to call potential customers. During my 20 week contract I had around 5 viewings. They talked about supplying HIPs inhouse which I agree to, but when I left them (for being useless) I had to pay <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[20/8/2010 - Mr Norman rated Connells 5 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Had an outstanding service from Connells. Had alot of viewings, the staff were helpful and friendly and advised me all the way. Got feedback on every viewing the very next day. The staff ensured the people who purchased my house saw their mortgage advisor- which although alot of people have complained about this, from a vendors point of view it's a real piece of mind knowing the sale won't fall through due to the buyer not having their mortgage propertly pre-arranged. Would recommend Connells all the way.  <br />This person would use Connells again.]]></description></item><item>
		<title><![CDATA[20/8/2010 - haze rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[What can I say.... Do not use them! My recently widowed mother is having the worst time selling her house through them. She basically found a buyer herself through a work aquaintance just before the 20 week contract end but because the buyers had rang Connells for details initially (nothing else, no viewing) they insist they have a paper trail and therefore introduced the buyer.... an extortionate amount requested for next to no service. Very poor viewings, awful communication. We repeatedly have to chase up and they never return calls. We get all sorts of excuses from the office junior as to why the agent won't come to the phone and on the rare occasion we have spoken to him he lies and says he tried to or was just about to call. Anyway my mother has a hold up way down her chain but after being told about it 3 weeks ago by another estate agent (the house she is buying), she is still waiting for Connells to inform her! She is now close to breaking point because of their atrocious service and is just waiting to see how long it is before they let her know. I am appalled and wish my mother had consulted other agents first.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[16/8/2010 - a113 rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Feedback was kept to a minimum of a rightmove activity report every 2 weeks, with a covering letter stating that their employees were too busy to make telephone updates.

Then when I came to the end of the contracted period, I was hit with a <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[10/8/2010 - AnnV rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[I do not rate Connells for a Survey at all. They are extremely poor with their detail, especially when we paid <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[20/6/2010 - Pen22 rated Connells 5 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Excellent service, kept me updated at all times.  Always friendly and professional.  Would recommend using Connells Plympton.  <br />This person would use Connells again.]]></description></item><item>
		<title><![CDATA[19/6/2010 - Don't Use Connells! rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[What an awful service! Extremely limited feedback, no urgency to get viewings and a total rip - off with the HIPS - how can they get away with charging over <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[10/6/2010 - ellie rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[3/6/2010 - Helen rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Called on 2 occassions to arrange viewings and they have never got back to me - obviously do not care about selling houses.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[21/5/2010 - Sitra123 rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Extremely poor service.  Would advise against using this agent.  Received bad information on HIP and withdrawal fee.  Staff did not appear to be very competent, lots of errors on property details, poor no. of viewings,  constantly had to chase them up for updates.  It seemed that once property was on the market they weren't bothered after.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[11/5/2010 - morris mahmood rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Rang to view flat. Told me she was with clients and would call me back. Next day I call again and spoke with  man who told me the same thing. Three calls and I stopped calling, found the same flat with different agent and viewed it with them that day. Ketchup is all I could say after my attempts.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[17/4/2010 - NMParty rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[
The Connells agent mislead me too.  She said I would only pay a withdrawal fee if I changed my mind in the first few weeks of marketing.  20 weeks later at the end of the agreement and after paying the withdrawal fee for their HIP arrangement , they want another withdrawal fee for advertising. They are useless, greedy and crafty. If I had researched this and similar websites, I would not have used them.



The Connells agent mislead me too.  She said I would only pay a withdrawal fee if I changed my mind in the first few weeks of marketing.  20 weeks later at the end of the agreement and after paying the withdrawal fee for their HIP arrangement , they want another withdrawal fee for advertising. If I had researched this and similar websites, I would not have used them.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[25/3/2010 - M RICHMAN rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[They valued our property, put it on the market offered a FREE hips.Then after 6 weeks TOLD us to lower by <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[16/3/2010 - S Cooper rated Connells 2 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[I wish I had known about this website a few years go. I got collard for the HIPS payment even though I was told I wouldn't have to pay it if I took our house off the market.

After a few months we had had only 2 viewings and eventually took it off the market and got charged. The manager of the Crawley office did apologise but said that as we had signed we had to pay. The person who missold us the contract had also left the company.

I wouldn't use them to sell a house.

I would use one office again to view properties as an exception to the rule maybe but the girls in the Horley office I found to be very helpful. Especially Charlotte. <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[8/3/2010 - Reviewer rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[We had problems buying from them 4 years ago (losing keys and destroying them without permission), and they're still the same. They will push their mortgage advisers on you for all they can - even to the point of telling you that to have an offer accepted, is conditional on this. When pressed, they claimed this was on the sellers instructions. We spoke to the seller directly and this was news to them.

Buying from them through gritted teeth, and don't trust them as far as I could throw them. If in doubt, ask for anything critical to be put in writing.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[19/2/2010 - warwickshire rated Connells 2 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[We were mislead by the sales team (shall I name her?). She read us the T&C, missed out the payment bits should we withdraw. We got stuffed for full HIP payment plus withdrawel fee, even though we were told the HIP was only <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[17/2/2010 - Great Connells rated Connells 5 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[I have sold many houses over the years and I would class myself very experienced in property. This estate agent worked there socks off for us, they sold our house in Featherstone within 2 days and we bought one off them too! We did our mortgage with them which was brill all moved in 8 weeks. 

I read a comment on this site from a buyer who was upset about Connells pushing them to do the mortgage with them trust me as a seller its the best thing you could wish for. They checked our buyer out, unlike our previous agent! 

Also our photos where fantastic, I guess every office is different but trust me Wolverhampton are great. Go into their office and judge for yourselves.<br />This person would use Connells again.]]></description></item><item>
		<title><![CDATA[1/2/2010 - The Muddy One rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[We had previously been on the market with Fox & Sons, but after my brother received a call from Connells saying they had many people looking for a property like ours we went on the market with them. I beleive they grossly overvalued our property in order to obtain the instruction in the first place. The communication from them is appalling, feedback after veiwings had to be chased for and was unhelpful. Upon one open day veiwing they left our house insecure.  We had yet to receive any offers and so decided to take it off the market and pursue other options upon which we received an invoice for <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[13/1/2010 - david rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[11/1/2010 - Royston rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Awful. First, I waited three weeks before they marketed my property because they 'lost' my photos. After 'accidentally' taking my property off the market three weeks later instead of another one on my road, they sent me an invoice for the withdrawal fee. After assuring me over the telephone that they had made a mistake (I had to call them and inform them) and there was no fee to pay, I received another letter stating that my case had been taken to their debt recovery department and they threatened to file a CCJ against me! 

Once this was sorted out, they (eventually) got me a couple of viewings. Knowing that I didn't live in the property at the time they still managed to leave my lights on and fail to lock my front door properly. 

Finally, I was told I'd be called back at 5.15 on December 7th. I'm still waiting...

Their only redeeming feature is that they have agreed to waiver my withdrawal fees due to their poor service and incompetence (obviously my words, not theirs!). 

Do not use connells, they are rubbish.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[6/1/2010 - Newsworthy rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[They do not live up to the customer service promise.  They trap you with a withdrawal fee, even if you fire them at the end of the agreed period.  The fixed fee pricing is extortionate, especially for lower-end property.  The HIP cost me <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[29/12/2009 - JOJO rated Connells 2 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Lack of contact. Given a valuation then bullied into accepting a low offer. Did not sell because there is not a property I could afford, I was told that my ouse needed <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[11/12/2009 - chris rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[If someone offered me a <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[6/11/2009 - dank rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Dreadful outfit who only add to the stereotypical view of an estate agent being only interested in money, rather than the service they give to their clients.

Advertise properties without the required marketable-HIP, make it incredibly difficult to view the report and only seem to wake up and take notice when you put an offer in (surprise that).

From a prospective customer's point-of-view: avoid at all costs. Unless you have the tolerance levels of a saint.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[1/10/2009 - RogerTheEngineer rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Sold house for deceased father in law through Connells in devon... it took a while but we got there eventually. Thought we'd use them again in Bucks now that WE wanna move (on the basis of "it's the devil that you know" as they all seem to be pretty crappy). We've hardly any contact from them from day one (even when I specifically asked for responses), we've had one viewer in 8 weeks, and a failed one last weekend which we have severe doubts as to whether they ever existed as they told us differing accounts when challenged about why they didn't show. 

We have 11 weeks to run until our contract with them is over; if no sale by then, watch how quick we pull our business away from them (Usain Bolt wil have to race fast to keep up with us.=D)<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[30/9/2009 - st. albans rated Connells 5 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Honestly...nothing queer as folk, everyone has demands and estate agents are prime targets. Hard working and very commited bunch Connells. Give them a chance and empathise with the task.<br />This person would use Connells again.]]></description></item><item>
		<title><![CDATA[29/9/2009 - hillbilly rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[In August 2008 I had mortgage advice from Connells of St. Neots (CAMBS). However no record of this was available. I then viewed a reposessed property on sale with them and November I placed an offer on this property which was accepted, after again seeing one of their Financial Advisors. I provided wage slips and bank statements as requested which ended up being lost on two occasions but was informed these were later found in their offices. (after complaining about this they simply blamed the mortgage company.) 

The survey carried out by them claimed the property had a garage and parking space which only became apparent to me when I recieved my mortgage offer. My solicitor was unable to confirm with the surveyor if there was a garage or not as Connells claimed he was uncontactable as he didn't have a mobile (yeah right) which delayed the process by several days. 

ALMOST THREE MONTHS HAD NOW PASSED and because of the time scale I was also told that Connells had to again publish an announcement in the papers but was assured that it would not be published in the local papers but papers some distance away yet guess what it was in the local papers. Then on the week I was finally due to exchange contracts I recieved a call from Connells to advise me that a higher offer was to be accepted and that unless I up my offer I would "loose everything I had already spent" (solicitors fees, survey fee, HIPS etc). 

I made three increases two of which were declined but the third accepted (<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[7/9/2009 - Mikky rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[They didn't sell it - Taylors did - much more professional and on the ball. Connells are asleep<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[30/8/2009 - dookie rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Appalling service, a real pack of miss information.  Valued the property then as soon as we had signed told us we had too high an expectation on the price..  You must be joking!!!

Never contacted us from one week to the next.
Demanded not to show the property unless the prospective buyer was on the market.  Sent around people that were not on the market.

Nothing good to say about this company at all.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[20/8/2009 - michaelnkaren rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Reading through the reviews on here it seems only to clear that Connels are only interested in making sales and not the customers needs or wants.  We to had their mortgage advisor pushing us to take out a mortgage with them, even after they knew we already had a mortgage in place at a far better rate. When we did find a property we liked through them and arranged a viewing within 3 days of the property going on to the market ! a friend who is an estate agent in Ashford told us that the seller had already had an offer and we should not waste our time (5 hours drive) going to look at the property as it was over priced and if it went for the full asking price would only fall down at the mortgage valuation point. Connels never told us this and when we confronted them about the house already being under offer, they had no comment to make.  It just seems that estate agents STILL think they can lie,cheat and just say whatever they want to make a sale.  I really hope website's like this one get even more popular to show the BAD estate agents up for what they really are CONMEN !!!!!!!!!!! <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[12/8/2009 - persie1 rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[In the past few weeks I have had an almost identical experience as DLT comment dated 21 Feb 09 below.  I am cash buyer and is all they were interested in was selling me finance.  I had to tell them 3 times I did not require it.  When I put in an asking price offer they told me it was already under offer.  It is still being listed as for sale and I strongly believe they are waiting on an existing or new buyer who will purchase a mortgage through them.  Connells are obviously more concerned with the commission/fee to be had from the finance/mortgage arrangement with the buyer than finding a suitable purchaser for the vendor.  Vendors should be aware of this practice at Connells and avoid like the plague.  They are spivs.  If you think being a cash buyer ready to move at any time is a great position to be in, don't try to buy any property through Connells.  <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[29/7/2009 - Gooner78 rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[The worst estate agent I have ever come across. Value the house at one price. Advise you to put it up at another price and then get potential buyers who cannot even afford the list price. Came in with a potential buyer only to leave the house insecure and dirty footprints on all the carpets. Wrote a letter could not even be bother to reply or apologise. The most terrible estate agent I have ever come across. Avoid the Basingstoke branch at all costs!<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[28/7/2009 - stan rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Very poor service never kept in touch for months until i had to phone them. Sale took 20 weeks to complete. 

Extremely rude on the phone when I got in touch even though I am the customer.

I had to deal with my purchase agent as connells thame were too busy to speak to them, therefore I ended up doing their job.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[21/7/2009 - wolves rated Connells 5 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[We purchased a buy to let property through Connells Wolverhampton. The staff we dealt with were extremely helpful. They kept us more informed than our solicitor. Nothing was too much trouble. Have viewed property through them since and have received the same good customer service.<br />This person would use Connells again.]]></description></item><item>
		<title><![CDATA[29/6/2009 - IsIt2Much2Ask rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Lies, lies, lies. They agree one thing and then do another. Agree fees, then charge something else. Bad communications, mixed messages. Terrible - avoid at all costs.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[25/6/2009 - carrietwick rated Connells 2 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Basingtoke - Absolutely awful, had to chace for a month to find out why it wasn't on Right Move. Only half a dozen viewings at the most in one year, they kept asking to reduce the price (even though it was reasonable), dropped by <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[21/2/2009 - DLT rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Ref Connells Wolverhampton.

My partner and I recently put an offer in on a house through Connells - After having our initial offer refused we were told that another party were interested and it would be the first to come back with an offer of <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[24/1/2009 - potential buyer rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Based on their acceptance of our offer, we went to apply for mortgage the second day. Mortgage has been approved. They told us that seller is pulling out the acceptance because we choose not to use their mortgage advisor. Playing tricks all the time, really waste of time with Connells Harrow<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[26/8/2008 - Teddy rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[We have recently put our house with them, and went to visit the property over the week-end, only to find the front door unlocked, anyone could have gone in, and done irreparable damage, what made it worse they have denied being in the house, so who did the valuation, and took the photos, we are still reeling from the shock.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[23/4/2008 - loopylill rated Connells 2 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Tried selling with this agent once. They didn't get many viewing and just kept trying to lower the price until a buyer came along. Didn't get any phone calls as promised and eventually we went with another agent and sold our house in 3 weeks. 

Conned us into signing up for longer than was necessary but managed to cancel the contract after a lot of arguments. Would never use again except to buy - cheap houses! - the agent we used was in Plymouth.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[25/2/2008 - Covboy! rated Connells 5 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Absolutely 10/10 all round start to finish. Connells Coventry were fantastic.<br />This person would use Connells again.]]></description></item><item>
		<title><![CDATA[28/12/2007 - Dada rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Never called back. House next door for sale. But they keep ignoring potential customer. <br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[23/8/2007 - me rated Connells 1 star]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Lying at every stage of process. We are one week away from pulling out of deal because of their lies.<br />This person would not use Connells again.]]></description></item><item>
		<title><![CDATA[22/6/2007 - achick rated Connells 2 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Getting a viewing appointment is so hard! I phoned the Swindon North branch a few times when we wanted to see a house in their books. They promised they would call back and confirm the viewing but they NEVER did, I had to chase them and virtually beg to see the houses. This has happened on 3 occassions with 3 different people from the branch during last couple of months.

If I had a house for sale, I would definitely avoid Connells in Swindon North. They have some good houses in the area though, so as a buyer, I might have to use them.<br />This person would use Connells again.]]></description></item><item>
		<title><![CDATA[5/10/2006 - cazbarfeatures rated Connells 3 stars]]></title>
		<link>http://www.allagents.co.uk/connells/</link>
		<description><![CDATA[Our house only went in the paper once every month whereas some estate agents post their properties weekly. Connells Estate Agents seem to give up on you after a couple of months. I should like to reiterate the point that their feedback was very poor, and I always had to chase them.<br />This person would use Connells again.]]></description></item>
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