<?xml version="1.0" encoding="ISO-8859-1" ?> 
	 <rss version="2.0"> 
	 <channel> 	                        
		<title>AllAgents - Reviews of  citi-quays</title> 
        <link>http://www.allagents.co.uk/rss/Citi Quays</link> 
        <description>Based in Burdett Rd in the heart of East London, Citi Quays have been selling and letting flats, houses and apartments from the Bow Conservation Area to the Docklands since 1996 when the principal partners started the company as Stewarts Property Services.</description><item>
		<title><![CDATA[20/4/2012 - Harry rated Citi Quays 5 stars]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[Very professional, response inquires and solve problems quickly.<br />This person would use Citi Quays again.]]></description></item><item>
		<title><![CDATA[17/4/2012 - CitiQuaysSuck rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[This agency SUCKS!!! When we decided on the property we wanted to go for, we was told we would be able to move in within a week as they were finishing refurbishing the property... We moved in 2 months later!!! They gave us various other dates that we would be able to move in, however none of them were carried through. It was only until we had to literally turn up at their office with our belongings that they allowed us to move into a still not finished flat. We have been promised time and time again that things will be fixed, however, we still have skirting missing in our kitchen, and we've been here for 7 months. They are rude and unproffesional when you contact them, and they don't care as long as they have your money!!<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[16/4/2012 - shane rated Citi Quays 4 stars]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[I found the staff at Citi Quays very professional and during the period of my tenancy, all my queries were dealt in a quick and efficient manner.  Debbie handled the checkout process very well and I was informed at all times regarding upcoming flat inspections.  

In summary, it was a positive experience dealing with Citi Quays and I did not have any of the issues described in the older reviews.<br />This person would use Citi Quays again.]]></description></item><item>
		<title><![CDATA[5/4/2012 - Brett rated Citi Quays 5 stars]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[I have recentley moved out of a property that was managed by Citi Quays but I let through Felicity J Lord. Citi Quays managed the flat throughout the process for the landlord and even though I didnt rent the flat directly through them they couldn't have been more helpful with sorting any issues out I had at the proeprty. I would definatley rent directly through Citi Quays as i found them really easy to speak to and their managment team where quick with every issue I had.<br />This person would use Citi Quays again.]]></description></item><item>
		<title><![CDATA[17/3/2012 - Miller rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[I am a LandLady who owns six properties that are all rented by Citi Quays for 6 years. In the last three years I now let them fully manage all my properties. I have a great relationship with Jorgia and Debbie I find them very informative. In regards to maintenance of my properties I found Citi Quays more realistic with theirs charges compared to other agents i have used in previous years of being a landlady  in Bow.In regards to other reviews about them  not carry out repairs requested from tenants I find it hard to believe,my experience of tenants who complain repeatedly is that there buying time until they can pay there rent,to all other landlords the 8% letting and management fee is the best value for money I have found as a landlady in the area and I have tried many agents.<br />This person would use Citi Quays again.]]></description></item><item>
		<title><![CDATA[14/3/2012 - Elliot rated Citi Quays 4 stars]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[Friendly, transparent, helpful, no surprises.<br />This person would use Citi Quays again.]]></description></item><item>
		<title><![CDATA[14/3/2012 - Alan rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[Myself and my partner have rented two properties with City Quays over the past five years and have to say that we find the guys there have provided an excellent service. 
The things we where both impressed with: Putting us with really good landlords, Professional with there paper work (tenancy agreements, inventories and so on), aways respond to emails and requests, rates are value for money.
so we are totally happy with City Quays&gt;<br />This person would use Citi Quays again.]]></description></item><item>
		<title><![CDATA[13/3/2012 - annika rated Citi Quays 5 stars]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[Our oven stopped working, emailed Jorgia in the morning and by the time I got home after work there was a brand new oven in place - brilliant... extremely happy with the service .... hope it stays this great :) thanks Jorgia!!!<br />This person would use Citi Quays again.]]></description></item><item>
		<title><![CDATA[9/3/2012 - S_Wells rated Citi Quays 5 stars]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[Citi Quays - Have been with this agent for just over a year &amp; I would highly recommend them. Very helpful in finding exactly what your after. Any maintenance issues reported have been dealt with in 48hours.<br />This person would use Citi Quays again.]]></description></item><item>
		<title><![CDATA[24/1/2012 - Bart rated Citi Quays 5 stars]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[We have been renting flat through Citi Quays for last three years.

Initially, we were put off by the letting agent who we dealt with - Ryan, however after three years we can now say we were very happy with them overall.

We have had some problems along the way -- our fridge has broken twice, we had problems with boiler.  At all times, Citi Quays staff helped us solve the problem for us relatively quickly (face it - some of the problems are not that quick and easy to solve) and kept us informed of progress at all times.

I dealt with staff at quite a few occasions -- they were always very friendly, kind, nice and responded promptly to my questions / problems.  Especially girls from the office - Debbie, Jorgia and Hayley -- thank you for all the help over the last three years, girls!

End of tenancy was very painless, too.  Viewings were done at convenient for us times and Debbie organised them in 'chunks' (eg. 5 viewings over 30 minutes; not 5 viewings - one an hour like some of the agencies tend to do).

Rent deposit was returned to us within 72hrs from time we handed the keys over which is very impressive; they have deducted some money for things we missed during cleaning however informed us about that before they deducted the money (and we agreed to the deduction).

To sum up -- I highly recommend Citi Quays.  And even more, I am now considering using them again!<br />This person would use Citi Quays again.]]></description></item><item>
		<title><![CDATA[13/7/2011 - aluhin rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[I have been with them for a year and I would NEVER rely on them again. Very unprofessional, specially a guy called ryan (but anyway, all the other girls are more or less the same). Each time I had a problem with the house, they just provide excuses and the issues dont get solved before I called them 20 times. This agency basically sucks. STAY AWAY FROM THEM!<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[6/7/2011 - M Hodnett rated Citi Quays 5 stars]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[I recently used this agency to let my 2 x properties in N1 just off Kingsland Road.  I did read the reviews before i spoke to them, so i was a little reluctant, but still invited them round.  I was very impressed when i asked them what were their bad points after being told all the good points and i was very impressed that they were honest enough to refer to their not to impressive reviews on the All Agents website, further more they did not try to justify it, only that various steps had been taken within the company to try and correct and aim towards turning the critisism received and use this to improve going forward.  Moving on they were instructed and let both properties very quickly and for a little more than others had quoted and since the new tenants had moved in all seems to have run smoothly.  Whilst i am not commenting on what others may or may not had sothered, i can say that i am glad i gave them a chance and did not judge them on what i did read.  Well done Citi Quays, you certainly are trying to make a mense.<br />This person would use Citi Quays again.]]></description></item><item>
		<title><![CDATA[21/6/2011 - Shittyquays4real rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[Do not think about using them. Unprofessional and rude.  All the negative reviews are totally true.  If you want some frustration and annoyance in your life then use them.<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[18/5/2011 - LOVEXXX rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[Very bad service, never got anything sorted, very rude stuff and unhelpful.<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[27/9/2010 - happysofar rated Citi Quays 4 stars]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[I read the reviews before I rented, so was expecting the worst based on comments, but myself and flatmates were keen to take the property we found through them. I am pleased to say that to date (7 months) we have not suffered any of the listed comments with them and infact have just agreed to rent another property through them as our current landlord has given notice to move back in to the property.<br />This person would use Citi Quays again.]]></description></item><item>
		<title><![CDATA[27/7/2010 - 4real rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[
Do not use this estate agent, they should be reported to the authority. After taking your deposit and rent, if you call to complain about any issue in the property the arrogant male that works there will tell you that you can move out if you want to...So that means loosing your deposits...They are running a scam network i tell u...Totally irresponsible and a disgrace to the trade!



Do not use this estate agent, they should be reported to the authority. After taking your deposit and rent, if you call to complain about any issue in the property the arrogant male that works there will tell you that you can move out if you want to. So that means loosing your deposits. Totally irresponsible and a disgrace to the trade!<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[8/3/2010 - Erynn rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[
For the love of all that is beautiful and good in the world, never, ever use this agent. They lie, easily, and compulsively, about everything they can. They don't get things fixed, they  don't liaise with the landlord, and they certainly don't give a damn once you're in the property. They refuse to return my deposite for varous (mostly ficticious) reasons - none actually relevent to the return of the deposite. They are exceptionally slimy and will lie to you with a smile on their face. They even changed the locks on the building I was living in without informing two of the tenants and certainly making  no play to give them the keys. If you ever think about using them - don't. I can't say so enough and I wish I had known about this website before I made the mistake of trusting these people. Don't.



For the love of all that is beautiful and good in the world, never, ever use this agent. They don't get things fixed, they  don't liaise with the landlord, and they certainly don't give a damn once you're in the property. They refuse to return my deposit for various (mostly ficticious) reasons - none actually relevent to the return of the deposit. They even changed the locks on the building I was living in without informing two of the tenants and certainly making  no play to give them the keys. 

If you ever think about using them - don't. I can't say so enough and I wish I had known about this website before I made the mistake of trusting these people. Don't.<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[10/2/2010 - bazbo rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[
Well where to start with Citiquays....hmmm probably with the recommendation that if you are a landlord then you stay well away from them!

We let out our 1 bed flat with them for 4 years and it has been 4 very painful years of incredibly poor service from the worst company I have ever had the displeasure of dealing with.

Here in a nutshell is a list of the problems we have had with them:
- Tenant not registered for council tax - countless phone calls to get sorted but court summons issued to my parents address (we live overseas) due to non-payment. When the tenant was finally registered another batch of calls had to be made to get Citiquays to fork out for the court summons issue fee. No-one accepted any responsibility, just blamed it on an office junior who had left.

- Rent never paid on time and often 2 months late - standing orders never set up despite being requested from the start.

- New 12 month contract signed on our behalf without our consultation (we wanted to stay on periodic as we were trying to sell the property)

- Tenant erected satellite dish on neighbours wall without permission - we requested Citiquays get tenant to remove it but never actioned. Asked for letters to be sent to tenant and copied to us but never received despite numerous emails and phone calls.

- References never supplied for some tenants

- Tenants stained carpets - we requested professional cleaning to be paid for by tenant, were told it would be done but again was never actioned.

- Deposit never properly protected with Deposit Protection Scheme - details were registered but cheque never sent as tenant requested it be used as months rent!!!!

- 50%+ of emails ignored and never replied to

 - Lies, lies and more lies.

But by far the worst thing to happen was with the final tenant, who was a friend of one of the employees of the company. We were in the process of trying to sell the property (through a different agent I might add due to Citiquays being so bad at everything) and Citiquays decided to sign him up for a new 12 month contract, which meant that we could not complete the sale for at least 6 months (break clause). When we finally got a buyer we found out that this tenant was refusing to leave and we had to go to court to evict him. This took months of work and extra costs, and again Citiquays failed to do the simplest of things properly such as registering deposits and issuing notices to the tenant. The tenant had also let the property fall into a fair state of disrepair and had even painted the property without our consent (incl a pink ceiling!), plus he had the cheek to ask us to cover the costs of the paint!!! Once the tenant was finally out of the property it took another 4 months to get the deposit back from Citiquays, who also wanted to charge us 50pounds admin fee to do it!

One of the most annoying things about dealing with Citiquays is that the employees are very nice on the phone and in person, but more often than not they never do any of the things that they promise to. If we had not been overseas we would have ditched them at the first opportunity.

DO NOT WHATEVER YOU DO USE THIS COMPANY!!! (sorry for shouting!)



Well where to start with Citiquays.... hmmm probably with the recommendation that if you are a landlord then you stay well away from them!

We let out our 1 bed flat with them for 4 years and it has been 4 very painful years of incredibly poor service from the worst company I have ever had the displeasure of dealing with.

Here in a nutshell is a list of the problems we have had with them:

- Tenant not registered for council tax - countless phone calls to get sorted but court summons issued to my parents address (we live overseas) due to non-payment. When the tenant was finally registered another batch of calls had to be made to get Citiquays to fork out for the court summons issue fee. No-one accepted any responsibility, just blamed it on an office junior who had left.

- Rent never paid on time and often 2 months late - standing orders never set up despite being requested from the start.

- New 12 month contract signed on our behalf without our consultation (we wanted to stay on periodic as we were trying to sell the property)

- Tenant erected satellite dish on neighbours wall without permission - we requested Citiquays get tenant to remove it but never actioned. Asked for letters to be sent to tenant and copied to us but never received despite numerous emails and phone calls.

- References never supplied for some tenants

- Tenants stained carpets - we requested professional cleaning to be paid for by tenant, were told it would be done but again was never actioned.

- Deposit never properly protected with Deposit Protection Scheme - details were registered but cheque never sent as tenant requested it be used as months rent!!!!

- 50%+ of emails ignored and never replied to

But by far the worst thing to happen was with the final tenant, who was a friend of one of the employees of the company. We were in the process of trying to sell the property (through a different agent I might add due to Citiquays being so bad at everything) and Citiquays decided to sign him up for a new 12 month contract, which meant that we could not complete the sale for at least 6 months (break clause). When we finally got a buyer we found out that this tenant was refusing to leave and we had to go to court to evict him. This took months of work and extra costs, and again Citiquays failed to do the simplest of things properly such as registering deposits and issuing notices to the tenant. The tenant had also let the property fall into a fair state of disrepair and had even painted the property without our consent (incl a pink ceiling!), plus he had the cheek to ask us to cover the costs of the paint!!! Once the tenant was finally out of the property it took another 4 months to get the deposit back from Citiquays, who also wanted to charge us 50pounds admin fee to do it!

One of the most annoying things about dealing with Citiquays is that the employees are very nice on the phone and in person, but more often than not they never do any of the things that they promise to. If we had not been overseas we would have ditched them at the first opportunity.

Do not whatever you do use this company!!!<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[20/1/2010 - Yang rated Citi Quays 3 stars]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[I never realised there was such a site in regards to estate agents and private landlords. Reading through the comments on Citi Quays I find it shocking as I have never experienced rude behaviour, unsolved queries or any other problems stated. I have always found all members of staff and the agency as a whole to be very professional and friendly. They have always assisted me in any problems I may have faced within my property. I am a ongoing tenant, and would rent through Citi Quays again if needed in the future. They are good agents. Thank you Citi Quays<br />This person would use Citi Quays again.]]></description></item><item>
		<title><![CDATA[17/1/2010 - shaman rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[
I only wish that i had found this website earlier everything said is true. These people treat you like utter scum.I lived in a house for one and half years rented by them. From day one they con you, I most have made countless phone calls and written 100 plus emails about different issues including getting our deposit back. For every issue we raised it just became about delaying you until you either quit or they reluantly attempted to resolve the issue, normally without success and they are alway lying....sheer damn lies. My partner and I eventually had to take them to a small claims court to get our deposit back. They gave no reason as to why they were holding it back. These people remind of the devils advocate scene where a twisted beast is seen in a face for brief second. PLEASE PLEASE DO NOT USE THIS COMPANY -- YOU HAVE BEEN WARNED --- I ONLY WISH I HAD BEEN



I only wish that i had found this website earlier everything said is true. I lived in a house for one and half years rented by them. From day one I have made countless phone calls and written 100 plus emails about different issues including getting our deposit back. For every issue we raised it just became about delaying you until you either quit or they reluantly attempted to resolve the issue, normally without success. My partner and I eventually had to take them to a small claims court to get our deposit back. They gave no reason as to why they were holding it back. 

Please please do not use this company - you have been warned. I only wish I had been.<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[12/1/2010 - jimbojambo rated Citi Quays 3 stars]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[Has everyone who has had difficulty with this company always managed to get their deposit back evenutally? Surely they are registered with the Government Tenancy Deposit Scheme where the deposits are held by an independent party? It is illegal for this company not to use the Tenancy Deposit Scheme.  <br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[25/11/2009 - NotATenantNow rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[I haven't anything to add to what had already been said about this terrible company, other than to reiterate that they lie, all the time. I think a lot of the problems stem from the manager as some of the staff seem to be trying their best but they don't ever get results. The manager is unbelievably rude and aggressive. 

Our landlord also lost out financially through them, as they didn't report damp to him so damage was done in the end. On one occasion they took 3 months to pass my rent onto him and he threatened eviction. I had to stand over them in their office while they paid him. Then they said "it's his fault, he doesn't speak English and he's confused". 

Please, please, don't rent from them, or through them!<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[26/10/2009 - MadAsHell rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[Citi Quays are completely incompetent. After a truly disastrous fiasco over paperwork and moving in dates, in which they changed their minds every two seconds about what was acceptable, messing five separate tenants about, their inability to function properly knows no bounds. 

The house, we were told, has no mice, no damp and was currently under a refurb. All untrue. The damp is so severe that the walls are visibly wet, which they then tried to blame us for and claim that it had been fixed. Miraculously. Without any work being done. They have not, as of yet, handed over the 5th set of keys for our 5 tenants and lost all his paperwork. They have also just put up a massive LET BY sign TWO MONTHS after we have moved in.

Yet they are completely successful at taking our money. All calls are ignored or fobbed off with the same excuses every time and they tried to slip a small rent increase by us. Small to them, over <br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[10/10/2009 - Murray rated Citi Quays 4 stars]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[I would just like to say that i have not experienced any of the below, my dealing with Citi Quays for the viewing and moving in of the property has been smooth and all problems solved within 24 hrs.  I have found the girls in the office more than helpful, when signing my contract the deposit was registered while i was in the office allowing me to take away proof of this with all the membership details I would need.  I would recommend this agent.  I have now been living in my property for the past 3 months with no problems.<br />This person would use Citi Quays again.]]></description></item><item>
		<title><![CDATA[26/8/2009 - Uganda rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[Please do not use this estate agent even as a landlord. Terrible and very poor customer service who lies all the time. Very difficult to get money out of them even though we are entitled to. Will be rude once they realise that you will not forget and will ring everyday for what is due. No doubt there is no customer service because the owner is holidaying in Ibiza as I write and will not be back until 3 September and his partner who was also on holiday and the staff did not have access to cheque book and the company credit card was over the limit is too shy to talk to even landlords and does not take calls and the staff are not allowed to give his full name.<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[7/8/2009 - dg rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[NEVER deal with this agency. I moved into a poorly converted pub, complete health hazard, took till I said I'd go to court to get my deposit back. Agency totally ignores you. <br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[22/7/2009 - H8ShittyQuays rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[They are full of lies. They rented me an illegally operating unsafe flat, full of mould an rodent. They still have not returned a call or my deposit! STAY AWAY!!!!!<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[17/7/2009 - myleen rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[Seriously,  I am in trouble with cCiti Quays. They lie and they can really act! They fool me around for 4 days together with the landlord no one come and fix the stuff nothing is fixed... They are very very very extremely good in talkin to u just to make u sign the contract , these horrible people should all go to hell... Anyone knows where can I complain about them? I never get my deposit back either and still im livin in a broken room for the past 9 months !!!!!!

Pls let me no where can I compnain them, in a formal way.<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[7/7/2009 - mr.angry rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[All the comments are true. Unfortunately I experience those problems every day. They can not fix the smallest problems. Never answer the phone which drives me crazy. But if they do I get the same empty promises all the times and nothing gets fixed. 

They are rude and for some reason they think every tenant is stupid. ( I was listening some of their phone calls with other tenants while i was waiting in the office.)

I am really scared now that I will never see my deposite again. So please do yourself a favor: NEVER EVER RENT FROM THEM!!!
<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[2/6/2009 - yetanotherannoyedtenant rated Citi Quays 2 stars]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[I can concur with all of the comments listed previously. Citiquays are totally incompetent when it comes to communication and providing even a very basic level of client service.

I rent a 2 bed flat from them and had one of the tenants replaced after a year. I was assured this would be a smooth process, yet I had to chase them for 2 weeks to give the new tenant a copy of the contract and reference form. Despite Citiquays doing nothing to help the move of this person, they still charged <br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[10/5/2009 - lookingagain rated Citi Quays 2 stars]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[Extremely poor converted pub, same windows as when a pub so single glazed, mold everywhere, oven not fixed in place, whole place electric & fire extinquiser not useable, electric kept going off, fire in basement, handyman so not qualified and used a kitchen knife to fix problem. Not told about the new development that said handman was doing - never cleaned up after himself, never asked to go into our rooms but did and didn't put anything back, threw my stuff in the bin outside twice and got rid of my own freezer & tried blaming others! Still no locks on the bathroom door, flooring now terrible, toilets totally broken, mold just painted over, holes in walls from doing up the place. 
I can go on.<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[18/3/2009 - Annoyed Londoner rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[Never use this agency!!!

I rented a property from them in Bow and when I moved in some things had not been finished in the flat. I took them three months to get the simplest things done, like getting your tenant a key to the letterbox. My whole experience with them was a disaster, they refused to give me the landlords address, even though this is a criminal offence. I had mould in my bedroom, which took three months to fix, even though the property had insurance from a third party leak.
I had french doors which had a handle to open from the outside, with no key to lock the door with! It is lucky I did not get robbed!

I could continue endlessly about the issues in this property, but you probably don'<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[6/3/2009 - Nonethewiser rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[Citiquays are the worst agency I have ever rented from. The house was nice, but they refused to remove the Let By sign even though the landlord wanted it to go. When we removed it, they came into our flat when we were out and fixed it on again. The agents were the biggest bunch of wide boys I've ever seen and were rude as soon as we had signed for the place. They didn't pass on problems to the landlord who was managing the house. At the end they refused to return the deposit and gave no reason. We eventually got the deposit back, but only after arranging a date at a particularly inaccessible (from Mile End) small claims court.<br />This person would use Citi Quays again.]]></description></item><item>
		<title><![CDATA[4/2/2009 - JBrown rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[Honestly stay far far away from this agency. They seem extremely nice to begin with but soon change once the moneys in. The promise of them using the official deposit scheme through a third party is a lie. and I dont mean they were ambiguous with claims or anything, they stated and it was in our contract that it would be held by an official third party. At the end of our tenancy I found out that it wasn't. After ringing a few times a month for the rest of my deposit. Im still left with nothing but a promise that the landlord's secretary is writing the cheque as we speak.<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[17/11/2008 - Citi quays - dont make me laugh rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[This company are a complete joke.  I would like to agree with what other posters have said, the customer service has been beyond shocking.  At a time when estate agents are under a great deal of strain, you would expect that they would be doing everything possible to satisfy customers and ensure that their name stands out over the rest in a positive sense.  But instead, they seem to be happy to make a mockery of their company and customers.  They seem unable to respond to emails and phone calls. They are extremely rude and become irritated when you ask for information that should have been provided months ago.

Two pieces of advice.  Firstly, to anyone considering using this incompetent outfit - save your time and don't.  Secondly, to employees of Citiquays.  I would start looking for another job, because the way that you conduct yourselves is a disgrace and you would be lucky if your company still exists come Christmas.  To be fair, I will be lucky if I get an honest answer from them before Christmas.<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[12/7/2008 - owhnohedint rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[According to 'Annoyed' , Citi Quays are horrible bla bla bla, I can confirm that EVERYTHING he said was all ytue. For a company that relies on pleasing people to earn their commision, they're not doing a really good job at all. When I went for a viewing with an agent, over the phone he said he had all these properties and how he can find me an awesome deal and all that. Took me to 1 viewing and when I met him he wasn't very nice, and he was so arrogant and rude. 

Never, I repeat never deal with them.<br />This person would not use Citi Quays again.]]></description></item><item>
		<title><![CDATA[17/4/2008 - Annoyed rated Citi Quays 1 star]]></title>
		<link>http://www.allagents.co.uk/citi-quays/</link>
		<description><![CDATA[The worst letting agency I have dealt with. They lie, are rude and aggressive in the way they behave. They take months (!) to sort out the simplest issues. They did not return my deposit, and even ignore court orders! Stay away from this agency! They are wholly incompetent.<br />This person would not use Citi Quays again.]]></description></item>
</channel>
</rss>
