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		<title>AllAgents - Reviews of  beals</title> 
        <link>http://www.allagents.co.uk/rss/Beals Independent Letting Agents</link> 
        <description>Beals Independent Estate Agents and Surveyors are a well established local firm founded in 1995 with a dedicated business plan aimed at providing an unrivalled level of service over a wide range of property transactions.</description><item>
		<title><![CDATA[22/3/2012 - Gemma Proudfoot rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[Terrible experience with using Beals - I must add the sales agents were always polite and friendly, however I have found them to be inefficient in dealing with problems. The property I purchased was being let out by current owner and Beals were managing the property. By the time I got round to being able to move in (this took a lot longer than planned as the agent had not served the tenants thier notice, so prolonged the exchange by another month) the tenants had not paid thier rent for two months and the place was filthy! A combination of heavy smoking and poor housekeeping had meant the property was a pretty awful state. As the tenants had not paid for 2 months there was no money available to have the property cleaned so was left to me - I had to forfeit! Once I moved in it became apparent that I had been given incorrect keys to the back doors and could not get them open - really inconveinient as it would have helped with access etc (not to mention the fresh air). Several calls later an agent turned up with a bunch of keys and managed to get the back door open but I'm convinced it was the correct key. I am left with a door that I cannot lock and it also begs the question &quot;who does have the key?&quot; Being a single woman living on my own I cannot overstate the level of stress and anxiety this has caused. Personally I feel the agents (Beals) should have paid for both the cleaning and a new lock as they were managing the property for the owner, who I am sure was paying for thier service. I have subsequently complained to head office in writing and as of yet have not received a response despite my request for them acknowledge my complaint in 3 days and respond by 15 days. It's dispicable that a &quot;so called&quot; reputable company can get away with such a shoddy service and a complete disrespect towards my complaint. It is also inconcievable that there is no reference to their complaints on their website! In my view Beals are the most unprofessional company I have ever have the displeasure to deal with. I cerainly will not be recommending them to anyone and will never use them in the future.<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[23/1/2012 - Bob rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[Upon move in, no one was able to show us around and show us where things were including all the meters. House in terrible state, took weeks to get anything sorted, missed everything on the inventory, then we had to do it all again with changes, which were never put into the actual inventory. 
They are very slow to act on any issues that arise with the house, and always very quick to assume that it is our fault and talk to us like idiots.
I have no idea why our landlord chooses to pay them close to £100 per month for their service, I feel bad that he is being ripped off so badly. As a landlord myself, I would never approach them for anything to do with lettings.<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[9/1/2012 - Beals=awful rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[Awful! Dont go with them! We had our property for sale with them. We asked for a weekly email as we were miles away - they never emailed, never phoned or returned calls and they had only 1 viewing in over 4 months!
No in office communication - nothing gets communicated, and they thought they still had our housr for sale with them a week after, even though they didnt have the keys!
Now we have swapped agents and amazing response and viewings in the first week!<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[19/10/2011 - Carter rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[Don't use Beals ! They offer a lot but deliver nothing. I've canceled my 'fully managed' contract with Beal as they failed to deal with any issue and indeed did not collect all the rent or deposit. For 15% of the monthly fee this is robbery.  I wish I'd read the reviews on this site before using them it could have saved me a lot of money.<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[3/10/2011 - Homeless thanks to Beals rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[I was dealt with by a certain Ben who proceeded in making me lose not one, not two but three flats due to his incompetence. The first two by forgetting to reschedule a viewing which he'd cancelled for lack of staff, the third for not explaining to me fully that unless I paid a holding fee on the day I confirmed the house, the flat would go to someone else. At the time I was ill and couldn't go in as I was ill and I was not told that I could pay by phone. As a result I am now homeless and staying with friends until their kindness runs out. I am not impressed and can describe them only as incompetent beyond belief. Any other description would descend into vulgarity<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[21/9/2011 - dav rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[I am a student and rented a house last year in fawcett road. the house was disgusting when i moved in and it took 2 bottles of bleach to get the floor clean also broken boiler and doors.now i have moved out they are refusing to give me my deposit back even though they inspected the flat and said they agreed it was in good condition. I do not know how they get away with stealing peoples deposit they seem to think they are above the law. i am definatly taking them to court<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[6/9/2011 - Fawcett rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[The worst estate agents ever. Professional criminals in my eyes do their best to take as much money of you for as little effort as possible. Didn't sort any maintenance out just lied about everything, especially when it came to taking our deposits. Stay away from them.<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[31/7/2011 - Anon rated Beals Independent Letting Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[Lovely people until they have your money, then couldn't care less.

Have lost 2 different sets of keys to my property, have booked people in to view the property without telling me and any problems eg maintenance have to be chased up otherwise you will be ignored.<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[30/6/2011 - Pip rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[
Truly terrible - I wouldn't give them any stars of I could. Have read the other poor reviews and all the comments regarding service and attitude are spot on. I can only assume that the person that gave the 5 stars and dismissed all the negative views are as arrogant as Beals!! Alternatively I suspect that the review could have been posted by Beals themselves.


Truly terrible - I wouldn't give them any stars of I could. Have read the other poor reviews and all the comments regarding service and attitude are spot on. I can only assume that the person that gave the 5 stars and dismissed all the negative views are as arrogant as Beals!!<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[22/6/2011 - fordy rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[The North End branch were terrible. Really bad service, Been ripped off for the deposit when I left and at no time when we asked for maintenance to come round did we get anyone and when we chased this up they said we hadn't put in a call.

DO NOT USE BEALS!!!<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[4/6/2011 - brucedog rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[
Dreadful service the lady concerned forgot we were moving in so no infantry ready ,delayed are move by 4 hours .Gave notice as the place was damp and price being thoroughly ripped off by the agents .Rude staff who have no manners what so ever .
They were sending people round to view the place without asking .
Now they have refused to return any of the deposit which i was warned about by others who had used them .They are saying they had to pay for re dec  .The place has not had a lick of paint in 10 years! also charging cleaning one side of the carpet! The place was immaculate on leaving ,better than it was when we moved in ,Con artists have been in asked for the receipts oops   they have mysteriously vanished ! Will be seaking legal advice over the handling of deposits and rudeness off staff


Dreadful service the lady concerned forgot we were moving in so no inventory ready, delayed our move by 4 hours. Gave notice as the place was damp and price being thoroughly ripped off by the agents. Rude staff who have no manners what so ever.

They were sending people round to view the place without asking. Now they have refused to return any of the deposit which I was warned about by others who had used them. They are saying they had to pay for redecoration. The place has not had a lick of paint in 10 years! Also charging cleaning one side of the carpet! The place was immaculate on leaving, better than it was when we moved in. Asked for the receipts - oops, they have mysteriously vanished ! Will be seeking legal advice over the handling of deposits and rudeness off staff.<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[3/6/2011 - james rated Beals Independent Letting Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[For over 10 years I have let through Beals and find them very quick at finding good quality tenants. The staff are always willing to help and are a pleasure to deal with if a little rough around the edges! They deliver what they promise.<br />This person would use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[11/5/2011 - Tommy rated Beals Independent Letting Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[I rented through the Southsea Office in February 2011. I found the staff very helpful, returned all calls, and emails. I am in my new house for life (hopefully) but if I did rent again it would definitely be through Beals.<br />This person would use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[7/5/2011 - lady rated Beals Independent Letting Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[First class service aligned to great customer care. I suspect the majority of these ' reviews ' are malicious twaddle. My agent of choice and have been for years.<br />This person would use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[2/4/2011 - Susan rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[My best advice is to run in the opposite direction. They rented my fully furnished house out unfurnished by mistake and the tenants disposed of almost everything. I don't even own a teacup now. Beals didn't even apologise!<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[12/3/2011 - lodge rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[We have been tied into a contract with Beals for nearly 2 years and rue the day we every signed with them, they offer a fully managed service but all they seem to do is take a cut of our rent and fail to manage any issues.  They don't provide paperwork when requested and have even lied to us about our tenants.  This was our first experience of letting a property and thanks to beals ineptitude it will probably be our last.  I wish I'd read the reviews on this site before using them it could have saved me a lot of stress.<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[16/2/2011 - Dani rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[Absolutely terrible! It took 3 weeks to get a reply from an email I sent with questions I wanted answered about a house we could have potentially put an offer on. I emailed two people from the branch, one was the manager of the branch and even he was useless and never replied. I phoned the branch and they always promised to email back which never happened. When we were shown around the property which had damp we were told by the branch manager that most houses in Portsmouth have damp which is a ridiculous statement and now we have brought a house with no damp at all from another estate agent. They eventually emailed back after 3 weeks not even answering the questions fully and saying there had been an offer on the property. Since then we have not heard anything from them and as they have not bothered to find out if we are still looking to buy I have no idea how they manage to sell peoples property when they don't show people around the property in the first place. I will never buy or sell a property with Beals, London Road, Portsmouth and I would recommend my friends and family not to.<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[31/1/2011 - 192 rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[Staff are rude, unhelpful, never return calls, and are only interested in you when they are getting your money. We pay a maintenance fee but have had a broken boiler for 3 months now. In addition, the plumber often does not show up when I've been asked to wait in all day for him. He also smashed part of our toilet while looking at the boiler, and it has yet to be replaced...
It also took them several months to replace a rotten back door, and the old one has just been left in the garden! Not to mention the damp that has still been ignored.
I regret renting a flat through them and will be getting out of my contract asap.<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[1/11/2010 - NeveruseBeals rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[Beals employees at the Southsea branch are rude, inconsiderate, money hungry...I have run out of negative adjectives to describe them!  

However, I must thank them (or rather God!) for ensuring that their incompetence resulted in me purchasing with another relatively better estate agent.  To date the property I was interested in is still advertised for sale at a very high price - pity the vendor who is using them!<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[21/10/2010 - hulk rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[Me and my cousin put a deposit on a house 12 days before the landlord leave the flat. And 2 days before the moving in date, I called the agent to confirm everything was ok, that the agent confirmed everything was ok. However the agent called me back the next day, and delayed my moving in date to the house and they said they are happy to give us the deposit back if we wanted to. So me and my cousin decided to take deposit back and find another house immediatelly, however 2 days later I have received a call, and they said they are not going to give me my deposit back if I am not taking the house on the date they delayed it to. This is the worst agent I ever worked, they make everything seem perfect up until they get the money from you, after they get the money, you don't get any service and they even hang up the phone on your face.<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[6/9/2010 - Nick rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[Awful! Ripped off when we left (took half our deposit), ignored reported damages such as the 30 year old sink pipe falling apart. I ended up replacing this myself 3 weeks after reporting it.<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[7/6/2010 - Disappointed Seller rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[We instructed Beals North End Branch to sell our property as we had found a house we wanted to buy.  They were so incompetent that despite finding us an interested buyer they took so long to arrange a viewing and get an offer from them that we lost the house we wanted to buy.  This despite the fact that Beals were told we were in a hurry.  Our buyers later told us they would have viewed our property and put in an offer earlier had they been informed of the urgency by Beals.  Beals didn't push our buyers because they were only interested in getting them to put their own property on the market through Beals and getting their mortgage arranged by them.  They really didn't give a damn about our interests, only their own.  They also suggested that we deliberately mislead our buyers.  Untrustworthy.  Best avoided.<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[2/6/2010 - Frustrated and fed up rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[This estate agent just goes from bad to worse.  They really don't care how bad their service is - they don't reply to emails, you can never get through to anyone to talk to, they never return calls.  I pay them a management fee, but they have to be reminded to do everything they should be doing as a matter of course. I would never recommend them to anyone!<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[20/4/2010 - Sam rated Beals Independent Letting Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[I was posted out for a two year contract to Australia, so needed to rent my two bed house out. I was advised by a friend to get three agents out to see the different services that were on offer. After the first two agents came out (who I won't name as thay were so poor), I started to worry if I was doing the right thing, that was until  Beals come out and talked me through the services they offered. The Lettings Manager was great in how he talked me and my girlfriend through the whole process and put my mind to rest that I was leaving my house in good hands and I'm glad to say he proved me right, I told Beals the kind of tenants I wanted and I knew I was being extra fussy, but I wanted the right tenant which is what they found me. After a problem free year my tenant moved on and Beals found me another tenant, just as good and fingers crossed the couple that moved in have been first class. After coming back from Australia I decided to buy another house in sunny Southsea and keep my existing house rented out through Beals. I can honestly say I've had a problem free couple of years and would and have no problems recommending Beals in Waterlooville.<br />This person would use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[19/4/2010 - bealsRcrap rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[
Beals are incomptent liars who do not care about their poor standard of customer service.
We are renting a beautiful property and paying A LOT of money to.
On viewing the place we asked if this is a long-term let "yes, we've been renting this place for years and the current tenants have been here for 5 of those", Not wanting to move again for as long as possible, this was good for us.
On signing the contract we queried that it was  6 months - we were told that this was standard for a new tenancy but again 2 staff told us it would be long-term.
From the moment we moved in we spoke with their "Head Office" to explain a few problems that would in time, damage the property. We had no Gas Safety Certificate and the extremely rude Associate Partner grunted that we didn't need one. We heard absolutely nothing about any issues raised. 
A couple of months in and we had an electrical fire (luckily whilst we were in) WE HAD TO CALL THEIR ELECTRICIAN after they switched off their emergency phone line they gave us! 
No one ever called to check that the electrics were completed!
We have spent A LOT of money on the house, being that we expected to be here for quite some time.
Our landlord visited us last week from abroad and told us he's back in October- apparently Beals knew this before we even moved in!!
The landlord (who I must say is much nicer than Beals) was honest and said that he'd never been informed of ANY problems other than the electrics.
So, I take my complaint to their office and they don't care. I explain that as far as I am concerned we signed a contract under false pretences- but that is apparently not their problem! As we leave the jumped up girl (who like another reviewer adds- 'is more interested in fake tans and nails) is seen LAUGHING as we leave! Very professional. This comes as no surprise as on previous visits to their office we witnessed staff mocking their customer's complaints on the phone and shouting their names across the office with us present.
We STILL have heard nothing back from the PARTNER of the company at that office.


IF ANYONE IS CONSIDERING USING BEALS- JUST DON'T!!!



Beals are incomptent and do not care about their poor standard of customer service.

We are renting a beautiful property and paying a lot of money to. On viewing the place we asked if this is a long-term let "yes, we've been renting this place for years and the current tenants have been here for 5 of those". Not wanting to move again for as long as possible, this was good for us.

On signing the contract we queried that it was 6 months - we were told that this was standard for a new tenancy but again 2 staff told us it would be long-term.

From the moment we moved in we spoke with their "Head Office" to explain a few problems that would in time, damage the property. We had no Gas Safety Certificate and the extremely rude Associate Partner grunted that we didn't need one. We heard absolutely nothing about any issues raised. 

A couple of months in and we had an electrical fire (luckily whilst we were in). We had to call their electrician after they switched off their emergency phone line they gave us! No one ever called to check that the electrics were completed!

We have spent a lot of money on the house, being that we expected to be here for quite some time.

Our landlord visited us last week from abroad and told us he's back in October - apparently Beals knew this before we even moved in!!

The landlord (who I must say is much nicer than Beals) was honest and said that he'd never been informed of any problems other than the electrics.

So, I take my complaint to their office and they don't care. I explain that as far as I am concerned we signed a contract under false pretences - but that is apparently not their problem! As we leave the jumped up girl (who like another reviewer adds - 'is more interested in fake tans and nails) is seen laughing as we leave! Very professional. This comes as no surprise as on previous visits to their office we witnessed staff mocking their customer's complaints on the phone and shouting their names across the office with us present.

We still have heard nothing back from the partner of the company at that office.

If anyone os considering using Beals - just don't!<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[17/4/2010 - Stacey rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[The worst service ever!! I've had countless problems with Beals. 

When we first moved in it was July, we had the regular gas check and we were told that our fire place wasn't safe to use, Beals were then contacted by the gas company and told the problem. After several months of phoning them and leaving messages I finally managed to get through to them when they wern't having one of their "meetings" and they said they were trying to get someone to come and fix it. By the time November came and went the fire still wasnt fixed, and with it being the only source of heat it was getting very cold, which isnt good for our little boy. It was finally fixed 2 weeks before Christmas after I contacted the gas company asking them to come out, but made sure they contacted Beals to get payment of them not me. 

Then we move onto the mould problems we have because of the lack of heating, we have tried countless time to get someone out to check the stuff to make sure its not harmfull, again our calls never get returned. 

Our garden wall was knocked down by vandals and afrer reporting it to the police and millions of phonecalls to Beals we've still not got any progress on getting it fixed over a year after its happened, weve now had 3 inspections that they haven't bothered turning up for and haven't thought to call me to let me know that I dont have to be in, 3 wasted days all because they're too useless to pick up the phone. 

I will urge everyone to stay clear of Beals, they are the most useless people I've ever known!!<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[23/2/2010 - LINDYLOU rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[My daughter paid <br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[23/12/2009 - Not normally a complainer but... rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[Beals Estate Agent in Hedge End is so bad that it is hard to imagine how they could be any worse!!! I can't speak for the rest of the network as I have not dealt with them but take it from me. Stay away from Hedge End branch!!!

This is my Story:

I was planning a move from Manchester to Hamble. I visited Hamble and spotted a property for rent with a Beals board outside. I drove to the office in Hedge End and it was closed (Saturday 1pm....despite the opening hours saying that it should be open), but then I spotted someone working at their desk. I knocked on the door and the lady inside waved me away. I rang the number and she sat by the phone as it rang but did not answer. Having spoken to a friendly member of staff in a different Beals office I rang them for the details of a specific house but they simply said that I had to speak to Hedge End directly. She rang Hedge End on our behalf, the lady picked up the phone this time and was convinced to open the back door and thrust some house details into our hand and closed it again before we had chance to say hello!!

I realised that they had not given me the letting details but the for sale details, at which point I gave up for the day. I drove the 200 miles back to Manchester the following day. I rang on the following Tuesday to arrange a viewing for the weekend and enquire about the rent etc. I drove down from Manchester, after confirming the viewing on the Friday and sat outside the house on Saturday morning. Our appointment time came and went, and after 15 minutes I called to find out where they were. It turns out that there was no appointment (admin error), not only that, but the sitting tenant was not in and the no-one at Beals would call him to try to make a viewing because they need 24 hours notice! Apparently he was a very awkward tenant ( keep reading and you'll see why he probably wasn't awkward at all), and they simply sent me back to Manchester without seeing the house! I had run out of time and had no more opportunity to visit from Manchester before I needed to move so I rented the house without even viewing it.

I was assured that the house was checked for cleanliness before a tenant vacated or moved in and that I shouldn't worry. On the day we (my wife & I) moved in, the house was filthy! The previous tenant had a cat that was clearly loosing a lot of hair and the oven, windows, fridge, and toilets had not been cleaned for a long time. We left all of our furniture in the van - and spent then next few hours cleaning, and booked a domestic cleaner for the oven the following day! Beals answer: It must have been checked, but if we had a problem someone could come round and check it next week! Not much use as we needed somewhere to sleep, so we told them we'd do it our self. When we asked for compensation to cover the cost they said that this was not possible without an inspection (which would not have happened during the weekend).

We lived in the house for a few months at which point the boiler stopped working properly. I informed Beals of this but nothing happened for weeks. They rang me to chase a rent  payment that I was withholding, at which point I explained that we had repeatedly asked for the boiler to be fixed but heard nothing. They convinced me that they had spoken to head office and that I should pay - which I duly did, but again nothing for weeks. I phoned head office myself who confirmed that no-one had spoken to them and that they had no record of it. An engineer came out after another weeks delay. He checked the boiler and told me that he would have to order the part. I spoke to Beals about the progress of this after a week or so when they rang to chase the next months payment that I was also withholding as it still had not been done and guess what - NO RECORD OF THE OUSTANDING JOB WITH THE BOILER MAN!!! I recalled the name I read on the boiler mans van and called him direct to come and fit the part. 

After renting house for a year our landlady decided to sell. We were interested and submitted an offer to Beals with a condition. The condition was that we would like an answer before the house goes on the market. We got no answer for at least a week on our offer. I presumed that the vendor was contemplating our offer. I called the office but could not get hold our contact, and approx 10 days after submitting our offer my wife returned home to find Beals showing a couple round the house without permission or prior arrangement!! I complained only to find out that offer had not even been submitted!!!

The offer was submitted and the vendor accepted. The sale is meant to be completed in a few days, but I was spurred on to write this after having an telephone argument with a member of staff at Beals who was insistent on taking a rent payment from me for the next month, despite having already exchanged contracts and completion being in 5 days!! The argument was actually yesterday, and today I received a letter asking for 2 months rent, no just one, for some unknown reason, and also informing me that if they have to write to me again, they will charge me <br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[10/12/2009 - Elle rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[Aside from the generally shoddy administration work, their steadfast refusal to respond to e-mails I found the service I have received (and am no doubt destined to continue to receive until June!) disgusting. The staff are all more interested in their fake tans and hair extensions than helping their tenants out with problems, despite all their talks before the contracts were signed about how committed they were to helping student tenants. Due to their complete and utter ignorance we nearly had our electricity and gas cut off as a bill from previous tenants had not been paid, and even though we took the warning letters to them to sort out (as they had instructed us to do) they just left them on the side. The inventory was incorrect, listing items that were not in the property when we moved in - not to mention the fact that we were only given the inventory two months after we had moved in.

Basically Beals make incompetent sound like a complement, and I wouldn't use them again if I was getting paid to stay in one of their properties!! <br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[17/11/2009 - Sophie rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[Just wish I'd read all the reviews here before stupidly allowing them to "manage" my property.  If I showed the ineptitude and ineffciency in my business that they show routinely, I would have been sacked!<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[3/9/2009 - UslessLaura rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[I have experiance of renting my buy to let though them, buying a house through them and also selling my house through them. The only thing I havent done is rent through them so I am very experianced in dealing with them.  I'm not going to go into detail as I don't want to waste my time on them. They are the worst company I have ever dealt with. Liars, incompetant, useless idiots. To say they should be working in McDonalds is an insult to the McD staff. The wost branch is the Fareham Branch located near the town centre. They are usless they forget to collect rent. They get their friends to clean you house after it has been trashed and inform them of how much deposit money is available so you as the landlord get nothing. If you are buying you have a better chance of getting the property if you go through their mortgage advisor as the agent gets a kick back. But dont go with them, they mess you about so much it can take many months to get a mortgage offer increasing the chance of a failure. Just avoid them at all cost.<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[26/8/2009 - Emm B rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[I dont think terrible covers the service experienced from Beals. From unexperienced staff, lying through their teeth time and time again, Beals are the s**t on your shoe of estate agents. My only hope is that landlords and future tenants do their research before letting a property via them. Disgraceful. <br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[21/7/2009 - Oliver rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[If there is a rating less than "terrible" I would have used it for this agent.  The amount of lies I was told is staggering.  They are nothing but cowboys.  I'd love for the lettings industry to get regulated to get rid of agents like Beals.  <br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[21/2/2009 - Very Unhappy Landlord rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[Using Beals is a decision I regret making.  Their incompetence has been staggering and their working practices questionable.  Here is a summary of SOME of the issues.

Beals failed to notice or act upon rent arrears until the tenant was two months in arrears, and then only acted when I called.  Their action was poor and required constant prompting from me.  The tenant left owing 3 months rent.  Beals claimed that the 2 month delay in them taking action did not affect the outcome.  They blamed the issue on the account being '<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[10/2/2009 - What do you expect from a trade? rated Beals Independent Letting Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[The staff's knowledge and attitude were terrible.  They seemed to hire mostly on extreme youth and looks, certainly not on intelligence.  Every question we asked was answered with a slightly-manic giggle and "Oh, I don't know that". No embarrassment at not being prepared and no offer to find out.  This was from THREE of their staff....<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[26/11/2008 - Sam rated Beals Independent Letting Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[This person did not leave a review.]]></description></item><item>
		<title><![CDATA[9/11/2008 - Red Renter rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[Appaling agent . Messages were rarely passed on , and repairs seldom carried out . Inspections to the property were booked ,but they sometimes failed to show, meaning I had wasted a day 
I never recieved an inventory and they are claiming part of my deposit . 
I won't say too much , as I am taking them to court , as part of the flat was potentially lethal .<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[4/9/2008 - js rated Beals Independent Letting Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[Our experience with Beals was terrible. They were meant to be providing a fully managed service but we felt we were doing it all ourselves. Delayed messages were given to us, incorrect info on maintenance problems and no clear contact to resolve these. Things went wrong at the start with an incorrect inventory which we could never get corrected. Errors on our statements, slopy shoulders from the staff as to whos problem it was to resolve. We tried to get rid of them after 6 months but discovered their huge exit charges with a sitting tenant. Eventually we managed to get rid of them when the tenant left (who was also fed up with them). Formal complaint to a partner at the company just resulted in excusses. They did not send us inspection reports without asking and the ones we got we think were made up months after the event. The list goes on and on. In the space of 1 year I have a spread sheet of issues, phone calls and emails that is over 150 lines long. We are glad to be rid of them.<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[2/4/2008 - Rob rated Beals Independent Letting Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[I had a two bed house to Rent out in Hedge End Southampton. So I used Beal's who found me a Tenant very quickly. 

Unfortunately they did not manage the Tenant very well and allowed the tenant to pay cash every month and not via Standing order as was explained to me. To keep a very long story short I had this tenant in my house for two years and some months I would get the rent and some months I wouldn't. The longest I went was three months without rent. Then I got the rent in one go. 

Eventually I push Beal's out and the tenant paid me direct. Beal's were taking their full management fees!! I would not let through them again or sell a house. I would reluctantly buy a house through them. I can only hope for Beal's they no longer employ the same staff.<br />This person would not use Beals Independent Letting Agents again.]]></description></item><item>
		<title><![CDATA[9/10/2006 - TallPaul73 rated Beals Independent Letting Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/beals/</link>
		<description><![CDATA[It is said that moving house is the most stressful thing you will ever do and after 12 weeks of Beals "attempting" to sell my flat I'd have to agree that this is the case.

My story starts just after Christmas 2004. We had recently found out that my girlfriend was pregnant and decided that we should attempt to move before the baby was born. We were then living in a two bedroom flat in a nice part of town but decided that we needed a garden, more space and to be closer to our parents. Since we've been living there we had been inundated with flyers from estate agents in the area claiming that they had people queuing up to move into the area and they could sell our flat in an instant. Bearing this in mind we contacted a few of the agents that had posted flyers through our door. They all seemed convinced they could find a buyer in a matter of days, (naive I know) so we narrowed it down to two who impressed us the most, they were Beals and Saltmarsh. Their valuations were around 10 thousand pounds apart but as they were both impressive we decided to go with the highest price (greedy I know but who isn't?) and that was Beals.

This is where the first problem was. Their advertising promised a huge reduction in fees, which was one of the things that tempted us. The problem is that their original fee was so high that after the reduction was still slightly more than other estate agents (as we found out later). This aside we were still very happy with the service they proposed and signed the contract. About an hour after this we received a phone call to arrange a viewing. We were stunned that this had happened so quickly and assumed these were the first of the "queue" of people that had lined up. Anyway they came and went. They seemed impressed but later told the estate agent that is wasn't quite what they were looking for which we thought was fair enough and waited for the rest of the people to turn up. But that was it! For the next 3 or 4 weeks not a single viewing. I'm not blaming Beals for this as they cannot show people round if there is no interest. What annoyed me was the lack of communication and contact. We were potentially paying them a lot of money and they couldn't even be bothered to pick up the phone to let us know what was going on and why they thought there was non interest!!! Another disappointment was the advertising. The flat was advertised on their website but with a very basic description and no pictures of the interior which we thought was strange but they were the "experts" so we didn't argue. They just didn't seem to be trying hard to sell it.

After about 6 weeks we did eventually get a phone call, not from the agent we were told would deal with our sale but from one of his colleagues who didn't know anything about our flat or us. She suggested that we drop the price (REALLY?!!) but made no indication of what we should drop the price to so we just knocked <br />This person would not use Beals Independent Letting Agents again.]]></description></item>
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