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		<title>AllAgents - Reviews of  ashley-charles</title> 
        <link>http://www.allagents.co.uk/rss/Ashley Charles Estate Agents</link> 
        <description> Ashley Charles offer an exceptional service in Residential Property Sales, Rentals and Management. We aim to provide all customers with a highly professional, personal and courteous service. Our proactive approach to selling and letting properties ensures that our customers' interests are our main priority.</description><item>
		<title><![CDATA[19/4/2012 - AD rated Ashley Charles Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/ashley-charles/</link>
		<description><![CDATA[Ashley Charles is by far the worst letting agent I have ever had the misfortune of dealing with. When I first viewed the house AJ informed me that there was work to be carried out to fix issues, such as damp, decoration and non-functioning fixtures and fittings prior to me moving in. When the day of signing contracts came, he assured us all work was completed. Having got to the house nothing had been done. The house was filthy and the check in agent ignored all points we asked to be included, skipping through as quickly as possible. It was less than a month until the problems started. Appliances in the house broke, were reported to
 Hillary and never fixed. Our boiler broke and was not fixed, despite repeated phone calls and emails, for over a month. When the time came for our first inspection we were given 36 hours notice, and despite informing AJ that it was not a convienient time, he refused to change, and then arrived over 90 minutes late, forcing me to take a full day off work. After &quot;inspecting&quot; the house for less than 2 minutes he informed me it was not up to scratch and he would be charging we double to come back next week, this happened 3 times, with the end charge being over £250 for less than 2 minutes work. When I phoned him to complain at these proceedings I was treated like a child and shouted at on the phone. This continued for several months. When the date finally arrived for my check out the property had been professionally. Cleaned and the property had been empty for 2 months, due to travel for work. The check out agent told me to leave part way through the check out as &quot;it is going to take a while&quot; when. Refused she informed me that it was no longer my property and I was technically trespassing. A week later I received a claim for several thousand pound of &quot;damages&quot; (which I had asked to be included in the check in report) after several months of debate, with a lawyer on my side, and over half a year of AJ ignoring our requests for the landlady to be included directly in talks and to view the improvements to the property (both of which were ignored or refused), we finally settled loosing my full deposit plus substantial monies on top. I cannot claim to be innocent, we were not the best tenants, however the house was left in the state it was given to us, and AJ and his company attempted to, and partially succeeded in fleecing us for as much as they could get. Also, the manner in which AJ went around his business makes me believe that he was acting without the knowledge of the landlady and lining his own pockets<br />This person would not use Ashley Charles Estate Agents again.]]></description></item><item>
		<title><![CDATA[4/10/2011 - AJ ooops rated Ashley Charles Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/ashley-charles/</link>
		<description><![CDATA[i have to tell my people that at the beginning Mr AJ from ashleycharles came across as all sweet and innocent ...yet let me warn you my friends wanting to let .....Ashleycharles cut my hot water to the point that i had to get reading borough involved until it was fixed ...bearing in mind i have a 13 year old daughter attending school....AJ  didn't care for this matter and when i handed in my noticed i allowed the agency to view the property, however after being given 48 hours notice ....i told AJ they could not enter the property as my child was home alone and this would be a breach of peace and enjoyment while still living in the property, yet alas, AJ entered the house just as my teenage daughter had walked out of the shower and was faced with 3 strange men....looking through the house.......after complaining to AJ, he asked a man from the Gas board check the gas.....but in fact we later learnt that he had advised them to switch the hot water of , so as to harass my 13 daughter and myself..........Due to this i had to report this to Reading Borough Council who then had to contact Ashleycharles and tell them that this was a breach of contract and would be fined 10.000 pounds if not amended . AJ, was also Fully AWARE of the fact that the garage i store my furniture in, for my daughter and myself is toxic of asbestos and as a result  all the contents must be destroyed......AJ, refuses to comment but as Reading Borough Council are involved as the safety of my daughter and myself is now included ...we need answers as Ashleycharles were well aware of the problem......because of them i may lose thousands of pounds of antique furniture .........Please People ....beware when dealing with this agency ...........they do like to pull the wool over your eyes !!!<br />This person would not use Ashley Charles Estate Agents again.]]></description></item><item>
		<title><![CDATA[18/7/2011 - Streamer rated Ashley Charles Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/ashley-charles/</link>
		<description><![CDATA[Do not use these people.  AJ is charm personified when it comes to getting your business.  Once you're in the trap, the problems begin. I have used 4 different letting agents in Reading, and these people are by far the worst.  Despite employing these people to manage a very simple property, my workload quadrupled as soon as they were on the case. As did the incidence of spurious maintenance jobs that suspiciously arose.  Add to that a highly offensive customer service (including screamed offensive questions and hanging up mid sentence), and I can only conclude that this was a business model devised by Nicholas Van Hoogestradter. Don't go near them.<br />This person would not use Ashley Charles Estate Agents again.]]></description></item><item>
		<title><![CDATA[14/6/2010 - Kalvin G rated Ashley Charles Estate Agents 2 stars]]></title>
		<link>http://www.allagents.co.uk/ashley-charles/</link>
		<description><![CDATA[Think twice before using them. Whenever you have a problem at the property you're left to your own devices. No help, no communication, no assistance, no understanding.<br />This person would not use Ashley Charles Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/12/2009 - Ms LindsayB rated Ashley Charles Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/ashley-charles/</link>
		<description><![CDATA[
AJ is a pirate, very crude business man who lies for a living. Ashley Charles is the worst letting agent I have ever experienced and I spent most of my life in Northern Ireland. Consider your deposit lost when you move in no matter how clean and punctual you are with rent. He is the kind of letting agent you should warn all of your friends about.... scumbag!



Ashley Charles is the worst letting agent I have ever experienced and I spent most of my life in Northern Ireland. Consider your deposit lost when you move in no matter how clean and punctual you are with rent. He is the kind of letting agent you should warn all of your friends about.<br />This person would not use Ashley Charles Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/12/2009 - PeterNuj rated Ashley Charles Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/ashley-charles/</link>
		<description><![CDATA[
After leaving the comforts of living with my parents I was often warned of sleazy landlords and dodgy letting agents and for several years lived with the belief that this reputation was a myth until I met AJ, the owner and managing direct of Ashley Charles, a letting agency in Maidenhead. This guy perfectly illustrates the sleazy bad guy in Dysney films or Oliver Twist. He has a sneaky smile and devilish laugh as he specialises in charming mostly students into dodgy deals in Berkshire. Things to consider when letting through this scum bag, consider any damage to the property prior to you moving in, your responsibilty, any faults with the home that occur even if no fault of your own, your responsibilty, your deposit is gone the moment that you hand it over, they even charge you just to keep hold of it while you let through them. They have dozens of hidden fees that must be paid, worse than solicitors! Every call, every visit, every time AJ or one of his sleazy drones rub their dirty hands together it means you owe more money....

BEWARE AT ALL COST!!! DO NOT GO NEAR THESE CON ARTISTS!!!



Things to consider when letting through them, consider any damage to the property prior to you moving in, your responsibilty, any faults with the home that occur even if no fault of your own, your responsibilty, your deposit is gone the moment that you hand it over, they even charge you just to keep hold of it while you let through them. They have dozens of hidden fees that must be paid, worse than solicitors!

Beware at all cost!!! Do not go near them!!!<br />This person would not use Ashley Charles Estate Agents again.]]></description></item><item>
		<title><![CDATA[23/11/2009 - Lyds rated Ashley Charles Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/ashley-charles/</link>
		<description><![CDATA[I definitely need to add a comment here. I've been renting both in London and Reading for years and of all the agencies I've dealt with (which adds up to a fair few), Ashley Charles have been the best.  Not only are the qualities of their properties to a high standard, they are efficient and professional to deal with.  I'm not currently renting but I did have two 2-year tenancies through them and when there were a couple of practical issues to sort (basic repairs) the AC team dealt with them promptly and with minimal hassle (i.e. organising contractor visits at times to suit me). When I handed in my notice both times, I received a letter clearly setting out the check-out procedure and what was expected.  After my giving the flat a thorough clean and it was checked over by AC staff (for both tenancies), my deposit was returned in full immediately.  If and when I need to rent again, I'd have no hesitation in using Ashley Charles' services again.  I cannot recommend them highly enough.   
<br />This person would use Ashley Charles Estate Agents again.]]></description></item><item>
		<title><![CDATA[12/11/2009 - Maxine rated Ashley Charles Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/ashley-charles/</link>
		<description><![CDATA[I stumbled accross this website and have to say I am shocked at what I have read about Ashley Charles. I rented a property through them for about 15 months. They do have one the cheapest tenants fee in the area. I was in one of their managed properties and yes every 3 months they came and do inspections. The 1st time  they did one I wanted to be there, as | wanted to know what it was all about. A.J arrived and was in and out in two minutes. I have never had any problems with the inspections, probably because I don't like living  in a pig stye and cleaned and tidied before they came. The boiler broke down once , as did the washing machine , their admin dept sorted out the  repairs really quickly which was really great. I've rented a property in Reading where I have had to wait 3 months to get the boiler fixed. When I left there were some items bought up with the chq out report  but I got my depsoit back ok, with some deductions as failrly itemized by the inventory clerk, and backed up with quotes from Ashley Charles. And yes like beesting says I had the house proffessionally cleaned. Fair is Fair.

Great agency that offer a personal service. I wish other agents were as good and fair as they are.<br />This person would use Ashley Charles Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/10/2009 - alemap rated Ashley Charles Estate Agents 4 stars]]></title>
		<link>http://www.allagents.co.uk/ashley-charles/</link>
		<description><![CDATA[The thought of having strangers living in my home was abhorrent and a very scary idea for me - made worse by the fact that I work in Europe and so would need someone to manage everything for me. After being referred by a friend I spoke to Ashley Charles and have never looked back. They put my mind at rest and have managed the whole process in a thoroughly professional manner. My contract overseas was unexpetedly extended and they have now found me my second tenants. Professional, reliable and affordable - what more could I ask for?<br />This person would use Ashley Charles Estate Agents again.]]></description></item><item>
		<title><![CDATA[30/10/2009 - Sasha Dee rated Ashley Charles Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/ashley-charles/</link>
		<description><![CDATA[I've been renting property through Ashley Charles for the last 4 years and have never had any problems in my dealings with them.  They had the cheapest agent fees in the area, as well as being friendly, helpful and professional.  Ashley Charles did quarterly inspections on the properties, which were usually over in a few minutes so as to cause the least disruption.  Any problems they discovered on the inspections they dealt with efficiently and with professionals carrying out the works to the highest degree.   When I've checked out from a property I've been given my deposit back promptly with no problems.  I have absolutely no qualms whatsoever in recommending Ashley Charles and the great service they provide.  I can only assume that any negative reviews that people have given about Ashley Charles is because they themselves have behaved unprofessionally and unreasonably .  

 

<br />This person would use Ashley Charles Estate Agents again.]]></description></item><item>
		<title><![CDATA[29/10/2009 - jonty rated Ashley Charles Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/ashley-charles/</link>
		<description><![CDATA[
Scammers, wave goodbye to your deposit :-( gone of the days of fair wear and tear, and when was it letting agents started charging higher admin fees than my solicitor? maybe Ashley Charles can explain? or actually maybe they can't. Cheapest in the area for fees? thats a real joke too AVOID AVOID AVOID! 



Wave goodbye to your deposit :-( Gone of the days of fair wear and tear, and when was it letting agents started charging higher admin fees than my solicitor? Maybe Ashley Charles can explain? Or actually maybe they can't. Cheapest in the area for fees? That's a real joke too. Avoid avoid avoid!<br />This person would not use Ashley Charles Estate Agents again.]]></description></item><item>
		<title><![CDATA[1/9/2009 - Stef Smith rated Ashley Charles Estate Agents 5 stars]]></title>
		<link>http://www.allagents.co.uk/ashley-charles/</link>
		<description><![CDATA[I am currently in the process of renting a property through Ashley Charles and so far so good. I have found the customer service to be very good, they're actually real people, unlike some of the other estate agents that sound like they are constantly reading from a script. A few bits and pieces need doing in the property before we move in and less than 24 hours after emailing AJ with the request, the work is waiting to be carried out. The inital viewing of the property (with Miles) was really good as he allowed us to take our time, instead of being rushed which was nice. Also they persuaded the landlord to lower the price of the deposit for our dog. :)<br />This person would use Ashley Charles Estate Agents again.]]></description></item><item>
		<title><![CDATA[25/8/2009 - nick name rated Ashley Charles Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/ashley-charles/</link>
		<description><![CDATA[Absolutely awful service. They WILL try to scam every last penny out of you. You are not likely to see any of your deposit back.<br />This person would not use Ashley Charles Estate Agents again.]]></description></item><item>
		<title><![CDATA[24/2/2009 - plum rated Ashley Charles Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/ashley-charles/</link>
		<description><![CDATA[I whole-heartedly agree. I found the company arrogant and rude.

They make their profit by adding ludicrous amounts to their referencing fees, not to mention the hefty fee you will incur if you leave so much as a pair of socks on the floor during an inspection. I strongly suggest to all to leave well alone.

Oh and getting your whole deposit back at the end is near impossible as they have ridiculously stringent checks.<br />This person would not use Ashley Charles Estate Agents again.]]></description></item><item>
		<title><![CDATA[20/2/2009 - The Tenant rated Ashley Charles Estate Agents 1 star]]></title>
		<link>http://www.allagents.co.uk/ashley-charles/</link>
		<description><![CDATA[Ashley Charles has from the start treated us like intruders in the house we are renting. Not for one minute have we felt at home due to stringent controls on the way we use the house: for example every 3 months a representative comes to the house to see if the house is clean and in order. It is one thing to see if we are not damaging the property but it is another to notify us that we have clothes on the floor and this should be picked up. Do they think they are our parents? 
On the other hand when we need them to get a problem sorted it takes them literally MONTHS to fix them. Another issue is the fact that they try to get as much money as possible from the tenants: when we paid our deposit they tried to charge us banking fees for sending THEM the money! What is more we were both using the same bank, so not charges apply!
On the whole we have been thouroughly dissapointed with this letting agency and would strongly recommend not using them.<br />This person would not use Ashley Charles Estate Agents again.]]></description></item>
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