Romans
based on 381 ratings. This website contains 377 user reviews of Romans.
Agent Information
Romans
With over 25 years' experience in residential sales, lettings, auctions and new homes, Romans Estate Agents has 17 offices across Berkshire, Surrey and North Hampshire. We are contactable up to 10pm weekdays and all day Saturday and Sunday for the convenience of our customers.
We endeavour to deliver excellent customer service and have successfully moved over 30,000 people into new homes since 2008. We acknoweldge that we do not always get it right, as the less-than-1% of negative reviews on this website received over the same period will indicate and we would encourage you to scroll to the end of the negative reviews to see the positive reviews our customer have left. We would also encourage our customers to raise any issues with us directly as we take their concerns seriously and would like to assist in resolving them.
Offices / Branches
- Guildford - 62-64 Reading Road, Yateley,
- Guildford - 167 Victoria Road, Aldershot,
- Guildford - 122 London Road, Camberley,
- Guildford - 94 Fleet Road, Fleet,
- Guildford - 76 Yorktown Road, Sandhurst,
- Guildford - 67 Victoria Road, Farnborough,
- Reading - Roman House 118 The Broadway Warfield, Bracknell,
- Reading - 30 - 30A School Road Tilehurst, Berkshire
- Reading - 1 Chalfont Court Chalfont Way, Berkshire
- Reading - 33-34 Market Place, Berkshire
- Reading - 22 Market Place, Wokingham,
- Reading - Unit 1 Chalfont Court Lower Earley, Berkshire
- Reading - 246 High Street, Crowthorne,
- Reading - 2-3 Winton Square, Basingstoke,
- Reading - 4 King Street Lane Winnersh, Wokingham,
- Reading - 30-30a School Road, Berkshire
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Customer Reviews (Page 0 of 13)
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by 'Roger' 9/2/2012
- Branch:
- 33-34 Market Place
- Services:
- Lettings (as a Landlord)
- Staff Member
- Kia Buckley
- Experience:
- Would you use the agent again? Yes
I can be a hard person to deal with at the best of times being self-employed and always unavailable to talk but Kia Buckley has been extremely professional and has chased me up, told me when/what to sign and has been a delight to talk to with any issues regarding my new tenant.
Definitely will be using Romans again, and not just a small part down to the service I received from Kia.
Was this review helpful? Yes
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by 'Kaylee John' 9/2/2012
- Branch:
- 167 Victoria Road
- Services:
- Lettings (as a Tenant)
- Staff Member
- Dan Dugay
- Staff Member
- Woking Woking
- Experience:
- Would you use the agent again? Yes
I found that not always was I kept up to date with proceedings leaving me to contact Romans to find out where in the process we were. Knowing the effort needed to process admin work, I believe the £400 admin fee was very extensive. Also the inventory and landlords contract signed took 3 weeks to get back to us.
Apart from these negatives, I was always able to reach someone for queries; even leaving voicemails, calls were returned promptly. Staff were very friendly and made my partner and I feel very welcome on visiting the office in Aldershot. Dan Dugay was very professional and made the process easy for us.
To conclude, I would recommend Romans to friends that wanted to rent, and am very pleased with the property we are renting.
Was this review helpful? Yes
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by 'MLP' 8/2/2012
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (Prospective customer)
- Staff Member
- Lauren Wombwell
- Staff Member
- Ben never got that
- Experience:
- Would you use the agent again? Yes
Agent dealt with us in an extremely professional manner. We had been let down by a previous owner and agent at the last minute and Lauren managed to find us a house and get the paperwork started all within 1 day so we were able to stick to our plans to move on a certain day.
Thumbs up to an excellent experience!
Was this review helpful? Yes
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by 'Batcheldor' 8/2/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
After having our property on the market with a different agent, we decided to give sole agency to Romans. The results were almost immediate, we had in the first week more viewings than we had previously had in several months. We then accepted an offer on our property and left the rest to the team at Romans. Ours was certainly not the most straightforward of house moves but due to the continued efforts of Natalie we eventually completed and have now moved to our new home. I would recommend anyone wishing to sell their house to consider using Romans
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by 'mixed feelings' 8/2/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I viewed several properties with Romans and found I was often suggested unsuitable properties when looking around (by all agents) as our needs were specific. One property was misadvertised at the wrong price but only one person acknowledged this which felt a bit cagey. The staff look smart, as do the modern offices and they usually respond quickly to messages if not there. However, over Christmas when I had an urgent issue I found it very frustrating as the offices were closed and the messages weren't overly clear about this. I did get a call back which was a relief but it wasn't clear... (read more)
Was this review helpful? Yes
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by 'J' 7/2/2012
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Buyer)
- Staff Member
- Michael Wilson
- Experience:
- Would you use the agent again? Yes
The agent was a positive and presentable person. He went out of his way in helping to book viewings near office closing hours as I was only available for after work weekday viewings.
After a sale was agreed, however, I did find that their responsiveness to my questions were not as quick, which lead to a slightly negative view of Romans, although they did get back to me eventually.
Was this review helpful? Yes
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by 'A F' 7/2/2012
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
No problems with agent or office. Found a property quickly, met there promptly for inspection, and was available for all questions regarding tenancy. Overall good attentive service.
Was this review helpful? Yes
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by 'Mary Harwood' 7/2/2012
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Lettings (as a Landlord)
- Staff Member
- Michal Matejka
- Experience:
- Would you use the agent again? Yes
I have been using Romans fro the last 2 years and have nothing but good service from them. They are proactive when there are problems and always kkep me well informed of all that is oging on with my property. I can thoroughly recommend them - partoculalry for those who will not be living near their property and requiretheir Management services.
Was this review helpful? Yes
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by 'ToonSquad' 7/2/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I would definitely recommend Roman's to anyone, I viewed and moved in within 2 weeks and everything was sorted readily and easily. There vetting process is a little OTT, however I understand that it's an important process and can't fault them for it. Great Service, great communication and seem to be a fair letting agent.
Was this review helpful? Yes
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by 'Dan & Penny' 7/2/2012
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
From the first viewing around our new home we found all the staff at Romans polite, knowledgeable and approachable.
We felt comfortable with them and that we could be open and honest. When dealing with staff at Romans via email and telephone, any queries or concerns we had were always dealt with quickly and thoroughly, we had contact predominantly with Carl in Farnborough.
The 'move manager' service - which is provided free of charge - is a huge asset to the company and helped when dealing with Solicitors - something which sets Romans apart from other estate agents. Many thanks to all at Romans, in particular Carl Skinner and Alison Savva who we feel deserve a special mention for helping us all the way through our move.
Was this review helpful? Yes
 as our needs were specific. One property was misadvertised at the wrong price but only one person acknowledged this which felt a bit cagey. The staff look smart, as do the modern offices and they usually respond quickly to messages if not there. However, over Christmas when I had an urgent issue I found it very frustrating as the offices were closed and the messages weren't overly clear about this. I did get a call back which was a relief but it wasn't clear when I left messages that this would occur until after the new year. We also got annoyed when we were told our checks were done only to discover my partner's wasn't and we were due to move in shortly! I am unimpressed with the maintenance of the property we have moved into; things we reported before we moved in and were told could be resolved were still not and I ended up having to sort out some issues ourselves. Several things were and still are broken and not cleaned property (left to us to sort out) and to top it all the fire alarm didn't have a battery in it so that could have been quite serious. Also, the quality of fixtures are very poor so it feels a bit like we have the cheap options for all of these which is frustrating as we have to be so careful not to break anything accidentally. Overall I think I would rent with them again but I agree with the other comment that the leaning seems to be towards the landlord not the tennant and I would be more pushy about getting jobs done before I moved in./&display=popup&link=http://www.allagents.co.uk/review/18753/&redirect_uri=http://www.allagents.co.uk/review/18753/ "Share on your Facebook Wall"){kind=logo}
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by 'Gail Rich' 6/2/2012
- Branch:
- 33-34 Market Place
- Services:
- Sales (as a Buyer)
- Staff Member
- Simon Brooks
- Experience:
- Would you use the agent again? Yes
It was not the easiest of purchases for various reasons, but Simon is really on the ball and went out of his way to help the process along. We appreciated his availability, his tenacity and his professionalism.
Was this review helpful? Yes
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by 'M. Walker' 6/2/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
In the four years as a landlord I have consistently received courteous and professional service from Romans. Matthew and Judy (and Shirley before her) have been excellent representatives of their company, and I would not hesitate to recommend this organisation to anyone.
Was this review helpful? Yes
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by 'Lynne' 5/2/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
From start to finish Romans proved they were worth the higher fee that they charge compared to some other agents. We dealt with Chris, Rob, Natalie and Catherine all of which always delivered all that they said they would and more. What we particularly liked was the calm professionalism, excellent advice and superb marketing of our home. We sold in just a week by means of a Romans Open House which meant we didn't have to keep having loads of viewings. It was all done in just one day!! Well done to the whole team....awesome.
Was this review helpful? Yes
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by 'Neil Sturman' 4/2/2012
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Lettings (as a Landlord)
- Staff Member
- Tim Allen
- Staff Member
- Michal Matejka
- Experience:
- Would you use the agent again? Yes
Tim and Michal were both very friendly and I was always confident that they were looking after my best interests and working hard to ensure tenants were found. As an overseas landlord it is important to me to know that my property is being well looked after and I am happy to say that this is the case. A great service.
Was this review helpful? Yes
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by 'Dare' 3/2/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Kieran was a very helpful individual at Romans. He took the time to listen and understand my requirements. We were looking for a place to rent urgently and he found something for us although it did not meet all our requirements, but satisfactory.
I found the finance department a little bit forceful and rigid. Even though I have informed them of my intention to move in early (before the minimum days notice period required before charging the early moving in fee), they still insist that I will pay the early moving in Fee. Kieran as mentioned earlier helped to broker a deal where I only paid the fee to ammend the contract and not the early moving in charges. In the end, I will say the services was good, but they could do a bit more. I will say the individual staffs are fantastic, there may be some target given by their organisation which make the staffs a bit aggressive in chasing and closing deals.
To thier credit, after Sales Services was very good. Rob was checking consistently to ensure things are running smootly once we moved in.
Was this review helpful? Yes
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by 'Phil Lamb' 3/2/2012
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I asked Kieran at the Woodley office to find a tenent for my 2 bed terraced property. He did so within a week! The perspective tenants went through the necessary checks with flying colours. All the administration was then very competently handled by Caty. The whole experience was seemless and filled me with condidence.
I would definately use Romans again and specifically Kieran and Caty!Was this review helpful? Yes
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by 'rowly05' 2/2/2012
- Branch:
- 122 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The service received when renting with Romans was great, they kept us informed at all times which helped put our mind at ease. When terminating contract they were helpful, instructing us on everything that needed to be done and helping us through it. I'd have no hesitation in renting from them again if I was ever in the area.
Was this review helpful? Yes
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by 'Dora Martin' 1/2/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have dealt with Annette since moving into Hulbert Gate in October 2010.
I have always found her really efficient and prompt. If I have any problems or queries, she is on the case straight away and communicates with me/updates me all the time. She resolves issues really quickly which is great.
She is definitely a great asset to Romans.Dora Martin
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by 'Sue Austin' 1/2/2012
- Branch:
- 33-34 Market Place
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Initially helpful and very positive, but advertised our property with ,wrong address, wrong postcode, wrong position on the map and wrong bathroom layout.Only managed to take photo's of the corners of the rooms because they didn't use a wide angle lens and the rooms were small. Apparently it would would have cost us money to get a professional photographer in, funny how other agents manage it.
On the positive side Jason was a very good sales person, shame it didn't translate into the service level.Was this review helpful? Yes
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by 'Nick Mayo' 1/2/2012
- Branch:
- 122 London Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have used Romans for the last 6 years and the service we have received has always been professional and reliable. They have always found us tennants in an efficient manner. I wouldnt hesitate in recommending Romans.
Was this review helpful? Yes
 have been excellent representatives of their company, and I would not hesitate to recommend this organisation to anyone./&display=popup&link=http://www.allagents.co.uk/review/18603/&redirect_uri=http://www.allagents.co.uk/review/18603/ "Share on your Facebook Wall"){kind=logo}
, they still insist that I will pay the early moving in Fee. Kieran as mentioned earlier helped to broker a deal where I only paid the fee to ammend the contract and not the early moving in charges. In the end, I will say the services was good, but they could do a bit more. I will say the individual staffs are fantastic, there may be some target given by their organisation which make the staffs a bit aggressive in chasing and closing deals.
To thier credit, after Sales Services was very good. Rob was checking consistently to ensure things are running smootly once we moved in./&display=popup&link=http://www.allagents.co.uk/review/18506/&redirect_uri=http://www.allagents.co.uk/review/18506/ "Share on your Facebook Wall"){kind=logo}
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by 'disgruntedtenant' 31/1/2012
- Branch:
- 22 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible experience as tenants. Are great at serving their customers which means sellers and landlords. Tenants are not treated well. Had lots of issues with the property. Leaking drainage, damp, mold etc. Do not guide the tenants at all on options available but will keep chasing for rent. As faithful to the landlord as the dog is to his master. stay away, not recomended at all.
Was this review helpful? Yes
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by 'craig Wither' 31/1/2012
- Branch:
- 33-34 Market Place
- Services:
- Lettings (Prospective customer)
- Staff Member
- Lauren Wombwell
- Staff Member
- Nadine Iles MARLA
- Experience:
- Would you use the agent again? Yes
Lauren was really professional and helpful. The only let down while using Roman's was the amount of flats that we offered on then came back and didn't want sharers. So not only was it a let down but it was a waste of time viewing them. I feel if Romans looked into this point there service would have been excellent. Its unfortunate that we went with another property agent but the property that we well in love with didn't want sharers. If i was looking again for property i would definitely give Lauren a shout.
Was this review helpful? Yes
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by 'Mr and Mrs Powell' 30/1/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We had previously tried to sell our house using 2 other agents, lowering the price from £320k to £299k over a period of about 4 months earlier in 2011. During this time I think we had 5 viewings so had removed it from the market to review our options. We decided the only real option as a family was in fact to sell and move home so we approached Romans to market it for us as they had a bungalow on their books which we really liked.
Alun came to value our house and it was decided to market at £295k. We had 3 viewings booked in during the first week of marketing and sold it within 3... (read more)Was this review helpful? Yes
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by 'Richard Kochman' 30/1/2012
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Lettings (as a Landlord)
- Staff Member
- Tim Allen
- Staff Member
- Michal Matejka
- Experience:
- Would you use the agent again? Yes
House letting is a completely new experience for me and my family, but Romans made it a very easy and uncomplicated experience. Nothing was too much trouble - from organising a time for contractors to collect the key to arranging a last minute inventory. I had lots of 'trivial' queries during the process and all were addressed quickly and efficiently. I would have no hesitation in using them again and recommending them to others.
Was this review helpful? Yes
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by 'Happycampers!' 30/1/2012
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I cannot praise the team at Romans Frimley branch enough. We had been on the market with a different agent for 6 weeks with very few viewings. We had found a property we wanted to buy so had to sell quickly and all our previous agent could suggest was to lower our asking price, which we couldn't do and buy the house we wanted to. Tim Harris from Romans Frimley branch came to see us and assured us that with the correct marketing, Romans could get our property sold within the timeframe we needed and close to our asking price. We held an open house and sold our house that same day and got our asking price, which meant we could buy our dream home. Honest and true to his word - Thanks Tim! Thanks to all at Romans that made it happen!
Was this review helpful? Yes
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by 'Ruth McLeod' 28/1/2012
- Branch:
- 33-34 Market Place
- Services:
- Lettings (as a Landlord)
- Staff Member
- Lauren Wombwell
- Experience:
- Would you use the agent again? Yes
Lauren was proactive in securing new tenants for us in a relatively short space of time and for negotiating and advising us of an acceptable rental increase for the property, which was agreed with the new tenants. Overall we felt we had received good service and would be happy to recommend Romans as rental agents.
Was this review helpful? Yes
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by 'Mr S Wright' 26/1/2012
- Branch:
- 22 Market Place
- Services:
- Sales (as a Vendor)
- Staff Member
- Natalie Boyd
- Staff Member
- Michael Page
- Experience:
- Would you use the agent again? Yes
The entire Romans team were very determined to close the deal and I had great confidence that they would and indeed they did. At the price I wanted too. The process did not run smooth due to a demanding buyer but Romans helped me through all the way and I was very happy with their support and proffessional service. I was very pleased that I picked Romans to sell my property.
Was this review helpful? Yes
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by 'Anita Nath' 25/1/2012
- Branch:
- 33-34 Market Place
- Services:
- Lettings (as a Landlord)
- Staff Member
- Kelly-Ann Norton
- Staff Member
- Nadine Iles MARLA
- Experience:
- Would you use the agent again? Yes
Excellent communications and services right from Marketing my property for tenancy, following the required processes, follow-up to meet required deadlines, to managing the collection of rent on a regular basis and maintenance. Rental income always credited on-time every time. Issues communicated and permission to fix obtained promptly in order to avoid issues between tenant/Landlord. Very proactive in reminders for tenancy renewals. Always found professional tenants and I have never experienced issues with any tenants or received complaints from neighbours on any problems during the > 7 years of tenancy. My property was never left vacant between tenancies. Whilst ROMANS have a professional and Business like approach the agents have also been very friendly as well in dealing with me personally as a LandLady. I strongly recommend ROMANS for property lettings.
Was this review helpful? Yes
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by 'D Holmes' 25/1/2012
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Good service, office was open until 7pm..
Was this review helpful? Yes
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by 'Jean' 25/1/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We were impressed from the outset by Matthew's knowledge of the market and his realistic and open manner when discussing how Roman's would market our propertry. Our house was marketed successfully leading to an early sale. We appreciated the role of Natalie who then kept in regualr contact, informing us of the progress of the chain and answering our questions.
Was this review helpful? Yes
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by 'Mr and Mrs Doyle' 25/1/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
The staff at the Woodley branch were extremely helpful at every step of the way. We had not moved house for nearly 30 years so were quite unfamiliar with current procedures, Romans gave very helpful advice and were able to put us in touch with reliable removals companies, advised on conveyancing requirements, etc. They were very helpful when arranging viewings and did their best to schedule visits at convenient times. Their staff were friendly and supportive and took a real interest in our business. Once a buyer had been arranged, they also have a moves manager who assists at every step of the way with all the details and problems that come with dealing with solicitors, other estate agents involved in our purchase of a new property, and removal firms etc. All in all, Romans made a very stressful time as easy to deal with as they possibly could.
Was this review helpful? Yes
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by 'Tichborne close' 25/1/2012
- Branch:
- 62-64 Reading Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Decided to sell through Romans and house was sold withing 2days of being on the market, we dealt with Elliott and Nick who were both very helpful and kept us informed constantly with what was going on and made the sale of the house a very painless and smooth operation from start to finish and would highly recommend Romans if anyone out there is considering selling in the future.
Was this review helpful? Yes
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by 'Stephanie' 22/1/2012
- Branch:
- 2-3 Winton Square
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
When purchasing our property, Carly Eaton was very helpful throughout keeping us up to date with any developments that were taking place. She was also very helpful when arranging extra viewings and with extra calls we made to ask questions.
Was this review helpful? Yes
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by 'Phil Roylance' 21/1/2012
- Branch:
- 22 Market Place
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Romans were excellent throughout the sale of my property. Everything was handled in a professional and speedy manner and we were able to accept an offer within 2 weeks. I am very happy with the service i recieved
thanks
Was this review helpful? Yes
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by 'Paul' 21/1/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
This Sale was tuff. Romans found us a buyer within a few days, only for that buyer to drop out after 6 weeks of conveyancing. Thankfully Romans were able to come up with another buyer almost as soon as the property went back on the market. However, due to problems with the buyers property, this turned into a lenghty and frustrating conveyance. Throughout the whole time, Louis d'Espagnac of Romans, made it his personal mission to get things done and complete the sale. Without the personal attention fom Louis and his team, I would have walked away several times. No one expects their sale to be difficult, but it is only in that situation that you find out how good the agent really is. I doubt I would have received the same support from one of the smaller agencies.
Was this review helpful? Yes
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by 'Hughes/Green' 20/1/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have recently moved into a rented property and are both extremely happy. Kieran Lamb at the Woodley Branch was both very helpful and super organised, we were really impressed by how smoothly he dealt with the whole transition. The only niggle we had was the Keysafe application , my partner has been through the process a few times within the last two years and they are not quite as helpful as they could be , however Kieran was quick on the case and had it sorted in no time
Was this review helpful? Yes
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by 'Emer' 19/1/2012
- Branch:
- Roman House 118 The Broadway Warfield
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
We have been searching for the right home and Josh Clifton has been excellent. Josh met with us and listened to what we wanted - he then proceeded to arrange viewings for exactly the types of properties we wanted. He did not push unsuitable properties our way.
Josh has remained friendly polite, honest, knowledgeable and contactable (so important) right throughout - even when we didn't make offers on houses and another time when we did make an offer and it didn't work out with the seller.
Our experiences with other agents is that unless there is definate sales involved - they're not interested. This is not the case with Romans in Warfield - Josh and Jonathan. This is the reason made a decision very early on the place our property with them to sell.
I cannot recommend them more - i think all other branches within Romans to take note - as well as other companies
Fantastic customer service! :)
Was this review helpful? Yes
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by 'parvez ansari' 18/1/2012
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I am writing this feedback for ABI DABORN who works as a lettings consultant at the fleet branch of romans. This has nothing to do with overall service of romans as a company.
I would like to recommend that Romans should learn from ABI about the manners, enthusiasm and honesty which needs to be shown by staff and viewing consultants. Majority of the staff think and act like big shots and have attitudes.ABI has always tried to help me out in her capacity with a smile and no attitude whatsoever. I think she may be short on experience but I am confident she will go a long way. I wish her all the best for the future.
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by 'Kellie Pollington' 18/1/2012
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I usually do not rate customer service as excellent, however our experience with Romans can only be described this way. Not only did we sell our property through Romans but we were so pleased with the service we are buying through them also.
From the first meeting with Amy, who is friendly, appoachable and professional (and always seems to be working!!) we were impressed with how efficient and communicative the whole team are. They kept us in the loop every step along the way, provided feedback, and returned calls and carried out actions when they said they would. Having had first hand experience of other agents this far exceeds the norm.
I would fully recommend Romans to anyone looking to buy or sell a property.Was this review helpful? Yes
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by 'Jess' 16/1/2012
- Branch:
- 67 Victoria Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I dealt primarily with Jodie Kelly and have found her Professional, Friendly and approachable and it's been an easier experience dealing with someone like Jodie. I have also had contact with Hanna in Farnborough, Caroline Creed, Stephen Mount and Elizabeth at head office(?) Bracknell/wokingham and have found everyone very helpful.
Thanks for a great serviceWas this review helpful? Yes
 right throughout - even when we didn't make offers on houses and another time when we did make an offer and it didn't work out with the seller.
Our experiences with other agents is that unless there is definate sales involved - they're not interested. This is not the case with Romans in Warfield - Josh and Jonathan. This is the reason made a decision very early on the place our property with them to sell.
I cannot recommend them more - i think all other branches within Romans to take note - as well as other companies
Fantastic customer service! :)/&display=popup&link=http://www.allagents.co.uk/review/17735/&redirect_uri=http://www.allagents.co.uk/review/17735/ "Share on your Facebook Wall"){kind=logo}
 we were impressed with how efficient and communicative the whole team are. They kept us in the loop every step along the way, provided feedback, and returned calls and carried out actions when they said they would. Having had first hand experience of other agents this far exceeds the norm.
I would fully recommend Romans to anyone looking to buy or sell a property./&display=popup&link=http://www.allagents.co.uk/review/17705/&redirect_uri=http://www.allagents.co.uk/review/17705/ "Share on your Facebook Wall"){kind=logo}
 Bracknell/wokingham and have found everyone very helpful.
Thanks for a great service/&display=popup&link=http://www.allagents.co.uk/review/17604/&redirect_uri=http://www.allagents.co.uk/review/17604/ "Share on your Facebook Wall"){kind=logo}
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by 'Katy maley' 16/1/2012
- Branch:
- 22 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have been a tenant with Romans in my last two houses and have never had a bad experience. My property manager Kelly Saunders was always there to help. If i ever had a problem with the house she would contact the landlord to sort this out straight away.
When i had to move out of my 1st property last year Ellie Milne made sure she found me another place ASAP which was within my budget and was an ideal house for me. Both have made the last 3 years with romans an enjoyable experience.
Was this review helpful? Yes
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by 'Adeline Cutting' 13/1/2012
- Branch:
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Romans and manager Mark Wright has provided us with the worst possible service. They have failed to communicate with us for 8 months, and also pulled our property from the market without informing us about it. It is very clear that they didn't want our property to affect their stats and competitive strategy against Prospect. It is a disgrace to deal with a company who is supposed to market your property, but completely ignoring you from day one! Worst worst worst estate agents I've ever come across! AVIOD!
Was this review helpful? Yes
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by 'Daniel' 13/1/2012
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Excellent service, always on the phone, sold quick.
Was this review helpful? Yes
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by 'ALandlord' 12/1/2012
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
As a Landlord dealing with a renovation and letting property, we have found that good communication is essential for us, which we have found with Prospect Real-estate Agent.
Additionally, the understanding of our long distance situation, and working with us with consideration and the willingness to help that little extra has made us feel very comfortable with Prospect Real-estate Agent, Letting Department.
We are dealing with a helpful professional chap named Ben Peel who has conducted his job in a friendly reassuring manner.
We hope that the management of Prospect Real-estate Agent will always provide a healthy comfortable environment for their employees, so that they can individually thrive and offer the best service to the customers that choose Prospect Real-estate Agent.
Thank you.
Was this review helpful? Yes
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by 'Annette Bird' 11/1/2012
- Branch:
- Roman House 118 The Broadway Warfield
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We were undecided about which estate agent to use as our property was a Warfield Property but the balance tipped towards Romans as we liked appreciated their honesty and proffessional approach. We dealt mostly with Jon at the Warfield Branch who was very helpful but also had lots of contact with others at Warfield and Bracknell, and always found them helpful. The property sold really quickly after an open house viewing - when we received two separate offers within the hour. Jon then negotiated a higher offer for us which we were happy with and did all the relevant checks to try to ensure as far as possible that the buyer was serious and in a position to purchase. The administration process up to completion was overseen by Lisa who was always on hand to answer queries and deal with problems etc. All in all we were very happy with our service and will use Romans again in the future to market our properties.
Was this review helpful? Yes
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by 'Simon' 10/1/2012
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
The service from Romans' Aldershot office was excellent from the moment I contacted them to discuss selling my property.
The information provided was extremely comprehensive, clear and helpful. The agreement was absolutely clear with no 'hidden extras'. Romans have been highly efficient and proactive throughout the sale process, working with the buyer and solicitors to ensure that everything has gone as smoothly as possible. I wouldn't hesitate to recommend the Romans Aldershot team.Was this review helpful? Yes
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by 'Andrew Beshaw' 8/1/2012
- Branch:
- 122 London Road
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
In looking for a rental property in the Camberley/Frimley area I approached a number of letting agents in the area.
I found the service and professional approach of Romans to be way in excess of the other firms. They were always available to assist in all matters and the whole transaction was completed quickly and smoothly. I would highly recommend Matthew and his team to anyone with a requirement in the area.Was this review helpful? Yes
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by 'lyn' 6/1/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We found the staff at the Sandhurst Office of Romans to be extremely professional and friendly with the sale of our home and our subsequent move. They went the "extra mile" by being supportive throughout, always keeping in touch regarding feedback, always willing to show buyers around, even helping us to find a property. Their honesty and patience was much appreciated! We felt they were truly working for our family and taking note of our needs and requirements, not just selling a property! We thoroughly recommend the Sandhurst branch and feel that their "personal touch" made all the difference to our moving experience. In particular we would like to thank Matthew Pointing for his dedication and support.
Was this review helpful? Yes
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by 'Kevin' 6/1/2012
- Branch:
- 122 London Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
In a short lead time they sold our house for the price we wanted.
Was this review helpful? Yes
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by 'LOUIS' 4/1/2012
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
A COMPLICATED SALE WHICH ROMANS MANAGED VERY WELL UTILISING THEIR SKILLS TO THE FULL
Was this review helpful? Yes
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by 'Keith' 3/1/2012
- Branch:
- 167 Victoria Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Prior to actually moving-in to the property Romans, and the staff at the Aldershot branch were excellent; very quick to respond to any enquiries, and Dan was also very helpful by providing detailed information where needed.
However, I wish I could say more for the after sales team. We have had several problems, and once they mount up they tend to be quite time consuming, to name a few:
Contract raised under the wrong name
Contract sent to incorrect address
Several delays by Romans when responding to enquiries via email (after sales)
Draft inventory not forwarded to us within the... (read more)Was this review helpful? Yes
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by 'S' 30/12/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Firstly I have to say I can't fault the Move Manager I dealt with, she was very helpful, answered and dealt with all my questions and problems very promptly, unfortunately I can't say the same for the sales team, they were unhelpful, rude and arrogant, I would never use them again for buying or selling.
Was this review helpful? Yes
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by 'Karolina Burman' 22/12/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My husband and I was relocating to this area. We had to find a house that suited our requirements in very short period of time. A manger of the branch, rob flood, was very professional,prompt, and understanding. He returned called without delay and when he sId he will ring later he always did. Within ten days of finding the property all our checks were completed, contract was emailed to us and details of the tenancy were explained. All of this even without opting for a fast track!!! I am extremally grateful for all the help offered!
Was this review helpful? Yes
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by 'Lisa' 22/12/2011
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Cannot recommend enough. Any questions i had were answered almost imediately, i was allowed to view the property as many times as i liked after the offer was accepted & they bent over backwards for me. Couldn't have asked for a better transaction, from all parties concerned- Thank you!
Was this review helpful? Yes
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by 'K g' 22/12/2011
- Branch:
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I found the office to be knowledgable about the local area and keen to listen to my needs.
Was this review helpful? Yes
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by 'Stewart' 22/12/2011
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Very good at getting people through the door and a big thanks to mike Wilson at aldershot who was brilliant in keeping me informed as to what was happening . I wasn't so happy with the liaison person Alison as I had to phone her and ask what I had to do as I wasn't told other than that top marks
Was this review helpful? Yes
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by 'Jo' 22/12/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
The selling team were excellent in arranging viewings and showing people around the property. Generally everyone I dealt with was efficient and genuinely friendly. I didn't have any "no-shows", and Romans brought plenty of prospective buyers to see the property.
My only criticism is on their follow-through following viewings. A low offer was made on my property at an early stage. I rejected this out of hand, as it was made without the property being viewed. The team did not suggest I went back to this offer later down the line, even when I was looking to reduce to the price of... (read more)
Was this review helpful? Yes
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by 'Arriane' 19/12/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I've been getting pretty fed up with Romans. I originally letted my property from Jon Hallet, rather unfortunately, just as they were taken over. I wasn't told they were being taken over, in fact, I was pushed to move in earlier than I'd planned...rather conveniently the day before Jon Hallet closed for business. I found this out when I was moving in, when the inventory clerk informed me.
I filled out a form for Jon Hallet whereby they were supposed to take my bank details, and sort of direct debits for all my utility suppliers. This was never done, and its been an uphill struggle ever... (read more)
Was this review helpful? Yes
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by 'Jeremy Godwin' 19/12/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have found Romans to be reliable, efficient and thorough. Any issues with letting the house have been progressed by Romans to my satisfaction without having to keep reminding them. On top of this, I have found all the Romans' employees to be courteous and pleasant to deal with. All-in-all exactly what a landlord or landlady likes to see from a letting agency. I would recommend them without hesitation.
Was this review helpful? Yes
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by 'BHL' 18/12/2011
- Branch:
- 22 Market Place
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We had used another Romans branch for a previous sale eleven years ago and had found the service to be excellent.
We chose Romans again this time and we have not been disappointed.
I found Romans to be very businesslike and honest throughout the whole process of selling our house.
A dedicated Romans move manager took over following our acceptance of an offer, through to exchange of contracts making all the arrangements for appointments with surveyors etc and liaising with our solicitors and the buyers solicitors.
We also used Romans Conveyancing and found their service to be very satisfactory.
Was this review helpful? Yes
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by 'Margaret Avery' 18/12/2011
- Branch:
- 62-64 Reading Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Excellent local and property knowledge. House sold before appearing on the internet as agent contacted all potentila buyers. Followed up every call and enquiry. Opening hours to suit customers especially at weekends. This was in marked contract to the area that we were looking to buy where all the agents worked half day Saturday. Romans used regular staff at weekends for viewings again unlike other areas who used casual or part time staff to show customers houses. This doe not make the customer feel that the agent is working for them. In the end we bought a property through an independent agent. Despite being part of a chain the staff at Romans knew their customers and worked hard for them. It is not surprising that most of the sold signs in the area belong to them. I wasnt expecting to be impressed but they exceeded my expectations in every way.
Was this review helpful? Yes
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by 'Keith' 14/12/2011
- Branch:
- 167 Victoria Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We have been more than happy with the service given by Romans whilst finding and moving into our new property. Dan and the rest of the team were only a phone call away, and were quite happy to help with any problems we had. All our calls and emails were answered promptly – which was appreciated.
Was this review helpful? Yes
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by 'Roger Matthews' 14/12/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Ben Peel was extremely helpful at every stage and made the whole process so smooth and straightforward. It was a real pleasure to work with him.
Was this review helpful? Yes
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by 'Tushar and Pari' 12/12/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Romans were very professional, responsive and flexible. We agreed the details of the tenancy whist abroad and were very good through out the whole process.
Was a please working with Emma, Rob and Kieoran.
Was this review helpful? Yes
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by 'Jason Taylor' 8/12/2011
- Branch:
- 122 London Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using Romans for over 10 years and find their staff and their service second to none, I would recommend them without hesitation and indeed have even featured in a video to promote them on a voluntary basis. Excellent work Romans.
Was this review helpful? Yes
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by 'David John Cullen' 7/12/2011
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Well there isnt much to say other than the service was amazing!! I was a first time buyer and it was extremely hard to get a mortgage, until i went to romans. There i met Aaron Cresswell and Mike, it was quite fast actually, i went in there on a wednesday, saw a flat i really liked on thursday and put in an offer on the friday! I think it was like the 20th of october and we was in our new flat by the 28th of november. Then of course i met the fantastic financial adviser Laura and between them it was really, really easy as they basically did everything for me.
In future anyone who i know whos interested in buying a place the first thing ill do is send them to Aaron,Mike and Laura at romans (aldershot branch), i couldnt thank them enough! Im going to leave it at that but to be honest i could go on and on about how helpful they were but i wont bore you, my other half and I couldnt of wished or imagined a better service!
P.S. THANK YOU AGAIN!!! ;) XXX
Was this review helpful? Yes
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by 'Ben' 7/12/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We used Romans after using a different estate agent and not getting many viewings for our property. Romans were very quick at getting our property on their website and getting viewings through the door. We had troubles with our chain resulting in 3 people in total pulling out on us. Each time this happened Romans were very quick in getting people back to view.
We dealt with a couple of different people Daniel Gale and Lee Gnome and both of these were very professional and helpful.
Their moving department really kept us up to date with how things were progressing with Lisa Roe in particular doing her best to keep us in the loop and find out information. Even when we were bugging her daily or even more she was very helpful.
We would use Romans again if we decide to move again in the future.Was this review helpful? Yes
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by 'Helen Cox' 7/12/2011
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Scot & Mike at the Aldershot branch were very helpful on getting my house on the martket quickly. We gained far more viewings from them than any other agents we used previously. They had good communication skills and provided quick feedback from viewers. We rarely had to chase them for anything. Negotiations were brilliant between them and potential buyers. I would use them again if I bought or sold.
Was this review helpful? Yes
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by 'A Hart' 5/12/2011
- Branch:
- 22 Market Place
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
From Start To Finish Romans Provided Their Usual Excellent Service (I Have Used Them Many Times Before In The Areas Of Selling, Purchasing, Purchasing At Auction And Renting A Property From Them). I Always Compare When Deciding Which Agent To Use But Romans Always Come Top. The Details Of The Property Were Quickly Drawn Up And Looked Very Professional And The Property Sold Very Quickly Due To This And The Efforts Of The Staff In The Wokingham Office. The Move Management Team Then Ensured A Very Smooth Journey To Completion And A Special Mention Should Be Given To Natalie Boyd Who Is Excellent At Her Job. Romans Staff, Their Professionalism And Knowledge All Serve To Make This Company A Great Choice When Considering Selling Or Purchasing A Property
Was this review helpful? Yes
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by 'Andy' 1/12/2011
- Branch:
- 33-34 Market Place
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Romans was recommended to me by a neighbour.
The initial interaction was almost the last as I had to wait ten days before the agent could fit me into his diary to do a valuation mainly because Sundays and evenings were no good for him. It did appear to be a good sign after all if he was busy there must be plenty of movement in the market.
The day of the valuation was good, he was a nice and charming person. There was some mild persuasion attempted at selling some additional services such as professional photography but we moved past these swiftly. I was not completely happy that parts... (read more)
Was this review helpful? Yes
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by 'Tim and Sheila' 1/12/2011
- Branch:
- 62-64 Reading Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We both bought and sold with Romans - having sold our property with them they also found a property for us.
When the first house we were buying fell through because the vendors pulled out on the verge of exchanging contracts, Daniel and Elliot went to great trouble in finding us another place quickly, and the transaction went through in just over two weeks from offer to completion - possibly a record, I believe!
Romans have been brilliant throughout and I wouldn't hesitate to recommend them.
Was this review helpful? Yes
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by 'Mrs C' 30/11/2011
- Branch:
- 122 London Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Romans have excelled themselves they are head and shoulders above there rivals in the area .In particular Miss Kelly Pugh , has been utterly professional and diligent in her dealings with myself .She is highly knowledgeable in this field and feels me with confidence that I am making the right decision to stay with Romans .I have no problem recommending Miss Kelly Pugh and Romans its a hassle free and professional organisation that you will not regret using .
Was this review helpful? Yes
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by 'Mrs Crouch' 30/11/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have nothing but praise for Romans, their professional manner and conduct has been impecable and to the highest standard. In particular Mr Ben Peel has been a fantastic mediator between myself and my tenant regarding the renewal of a new agreement. He was honest and forth coming with ideas and was enthusiastic on all levels. First class service from a very pleasent gentelman.
Was this review helpful? Yes
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by 'Sally' 29/11/2011
- Branch:
- 22 Market Place
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Nice, profesional and polite staff from start to finish,
Office is really nice.
Having Natalie (not sure of her title) was absolutely brilliant, she was really encouraging all the time, always got back to me after all my phone calls or emails.Was this review helpful? Yes
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by 'Mrs D Prosser' 29/11/2011
- Branch:
- 62-64 Reading Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I had know particular problems with the sale of my house. The staff were pleasant and helpful. They kept in contact even when they had no news. I think I was a good customer as I was only selling and was prepared to move on completion of buyers chain. However, from the being all parties were informed I was going away on a certain date and to avoid that time which was not adhered to and was only given two and half days to moved out which was only able to happen because my could daughter organised it in my absence. Other than that the move went smoothly thanks to my solicitors and Romans staff.
Was this review helpful? Yes
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by 'Mark Laurie' 28/11/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I found Romans in Caversham to be informative, professional and very helpful. Being a first time house letter, I would definitely recommend them to others. They have given me confidence to potentially use them to fully manage the property in the future. Many thanks to Matt Hembra in the Caversham office.
Was this review helpful? Yes
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by 'Simon froud' 28/11/2011
- Branch:
- 62-64 Reading Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I cannot speak highly enough at the way all the agents in the office helped me to sell my property. They agreed with me that an open day would be the way forward and on the day I had my first offer within 15 minutes of the open day starting and a total of four offers in total! I have had past dealings with the manager Dan in the past and on both occasions I could not be more happy with the professional service I was given! If you want to buy or sell a house in Yateley then these are the people to do it!!
Was this review helpful? Yes
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by 'Sophie' 26/11/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I had recently had a bad experience with a letting agent and found myself in the situation of having to find another property for myself and my two children. I found a property matching my requirements on the Romans website.
I was dealing direct with Kelly Pugh at the Camberley branch of Romans. The whole situation was very stressful for me and my family but Kelly worked tirelessly to turn what had become a bad situation into a very good one! She kept me regularly updated throughout the process and even used her own time to drop the tenancy agreement to me at work which was incredibly... (read more)
Was this review helpful? Yes
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by 'M. Wokingham' 25/11/2011
- Branch:
- 22 Market Place
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Romans deserve this excellent score as Tony Gibson and his team could not have been more helpful and professional with a calm friendly manner thoughout the whole process, Romans move manager Natalie was a real star!! all in all an agent you can trust for whom nothing is too much trouble for their clients.
Was this review helpful? Yes
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by 'Tracy' 23/11/2011
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I chose Romans to market my property due to the vast amount of coverage they have in the local newspaper and the amount of their for sale boards I had spotted around the area.
They were helpful and professional from start to finish.
At one point my buyer tried to pressurise me into knocking more money off after I had accepted their offer and I could not afford this to happen so was worried the sale might fall through, but Matthew at Romans intervened and managed to keep the sale on track.Was this review helpful? Yes
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by 'Sandra Reardon' 23/11/2011
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
This is the second property in the space of two years that Romasn have sold for me and the quality of the Sale of the first property led me to using Romans again when it came to selling the current one. The valuation was i felt relalistic and was carried out by a member of the team that has a sound knowwledge of the area and the current market, I then dealt with Michael Wilson the sales negotiator who kept me informed and updated at all times who and in my view works in a highly proffesional way ensuring that he dealt with all the stages of the sale promptly and efficiently.I also dealt with Alison Sawa who then managed all the details of the sale, I dealt with Alison when selling my previous property and once again she dealt with everything promptly and proffesionally and was proactive in dealing with all the details necessary in a timely fashion i did not at any time feel i was being " left in the dark" with what was going on. To sum up another successful sale and a big thank you to all the team at Romans.
Was this review helpful? Yes
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by 'Kev' 23/11/2011
- Branch:
- 67 Victoria Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I recently used Romans in Farnborough to find me a property to let,The information on the property was very clear with excellent photo's,I found the staff very helpful and professional,Especially Jodie who has been able to deal with answering any query's I have had quickly and efficiently.
Was this review helpful? Yes
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by 'MW' 23/11/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Whilst looking for a property in Caversham I visited/met all of the agents located in Caversham. My initial reaction on meeting Alun and the team was positive. The office looked organised, efficient and friendly. When visiting what was then a prospective purchase, Alun was professional, respectful and "easy to be with". He was informative without being overbearing. During the purchase procedure, it was Alun and his team I turned to for help, advice and progress information. They were, at all times, excellent - willing to pursue matters and reliable to return calls. I would rate Romans/Caversham "Excellent" and would highly recommend them.
Was this review helpful? Yes
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by 'Geoff Cowper' 23/11/2011
- Branch:
- 62-64 Reading Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We were looking for houses, and asked Romans and a competitor to make a prdentation to us about services, costs etc. Both presentations were good, but only Romans, represented by Elliott, followed it up with a letter and 'phone call.
We soon found a house where we wanted, but there were other people interested in it, so needed to hurry. We were also anxcious about the number of people coming to see our house, and their comments. Elliott was reassuring all along the way, With the help of the open day our house sold at very near the price we wanted, but above our minimum.
I should think we sometimes exassperated Elliott, but he never lost patience with us. We can highly recommend him to future clients who may use your Yateley branch.Was this review helpful? Yes
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by 'Wendy Pearson' 23/11/2011
- Branch:
- 62-64 Reading Road
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Daniel Collis, Branch Manager, initially valued our property. Having purchased same through Romans 3 years ago and benefitted from Daniel's professionalism and efficiiency, we were in no doubt that we would offer his branch sole agency on our property.
Daniel demonstrates an honest and realistic opinion of current market prices and trends and clearly knows exactly what is happening in the locality in the way of house purchases. His team are a reflection of his highly professional attitude and were prompt, courteous and friendly at all times. We felt that our property was marketted extremely thoroughly and always received prompt feedback after every viewing.
Daniel regularly contacted us to discuss the feedback and clearly considered our individual situation. We would not hesitate to use Romans again in the future.Was this review helpful? Yes
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by 'Family Sawkins' 22/11/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
From start to finish Paul, Colin, Ryan, Lucy and the whole team made the sale of our property to be an easy and stress less process as possible. We had some very unusual circumstances which due to having a severely disabled daughter meant we weren't as flexible with viewings as normal families. We met with a total of three agencies and Romans was by far and away the best. We were always kept up to date with viewings, progress etc. It felt that the team were very experienced and understood our circumstances while supporting us through the whole process. I could not reccommended them highly enough and I am looking forward to spending our first Christmas in our new home.
Was this review helpful? Yes
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by 'Cliff' 21/11/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very nice and professional agency.
viewing is on time and answer all detail questions very friendly. never bother to answer your further questions via phone of e-mail. they are open to discuss any of your concern which is very good.
Was this review helpful? Yes
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by 'Romans' 19/11/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Paul Westmoreland and the Team at Romans could not have done more! Paul in particular kept in touch throughout the whole process, and even got in touch with the estate agents from which we were buying to ensure a smooth and pain free process, would highly recomend them to anyone, slightly higher cost than other estate agents, but well worth it. Thank you guy
Was this review helpful? Yes
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by 'Matt' 17/11/2011
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I attempted to purchase a property ealried, 19 Kings Road, but I had to pull out due to a lot of unforseen work required. Romans helped as much as possible with this and very quickly advised that they had another suitable property for me to look at.
This property ticked all my boxes and I moved forward to purchase it.
Romans were throughout professional and courteous assiting with multiple viewings and queries thrown at them. I would reccommend them as an Estate Agent to any of my friends.
Thank you very much.
Was this review helpful? Yes
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by 'Lee Allen' 17/11/2011
- Branch:
- 22 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I felt that the lettings team were good but Seirian especially she was amazing and a bit fantastic really (hence getting an excellent!!!), All moving in and all paper work was done quick and pain free, shame about my telly though but that was not Romans fault and this was sorted on Tuesday just gone. I would definitely use Romans again which is a surprise as never really liked Romans up until now (this is only because I worked for Richard Worth in Wokingham for 4 years in 2001, call it brain washed, Prospects close 2nd in the dislikes). So yeah all good no issues, and in a couple of years I will have no issues buying through and then selling through yourselves.
Was this review helpful? Yes
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by 'Carley goodsell' 16/11/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We had sold our property and were looking to rent a property in sandhurst/yateley area as we wanted to be close to local amenities, Kelly Pugh from your Camberley branch was very helpful and very enthusiastic in trying to find us an appropriate property. Having found the ideal property for us we were shown around almost immediately and the whole process was very quick and efficient. Communication was very efficient and relevant documentation was sent out very quickly and responded to immediately. We were able to collect the keys to this property before 9am which was a great help! I can not fault your staff and would like to say that we are very greatful and appreciative of the hard work and commitment Kelly put in in to finding us the ideal property. Many thanks.
Was this review helpful? Yes
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by 'Maria' 16/11/2011
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Romans Aldershot were excellent from them taking our property on the market until completion. They were a breath of fresh air in comparison to our experience with other local agents. Everything was much more considered, professional and also everyone we spoke to / had dealings with were very courteous, particularly Mark and Mike. The photographs they took were professional and the details were much more professional and of a better quality than others we had previously had taken or seen online. After having been on the market for the best part of 5-6 months, within 8 weeks I believe it was we had a buyer through Romans who stuck through to completion. We always had reasonable notice of viewings and also reasonable feedback.
Overall the fee was comparably higher than other agents in the area, although the service matched this and we achieved the end result within a short space of time.Was this review helpful? Yes
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by 'Jaleh Chaplin' 15/11/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Hi,
I have changed my contract type with your agent not because you were doing something wrong, in fact Kelly Pugh whom I have known from the very first day I started to work with Romans has always been so helpful and prompt in getting the matters sorted and always delighted to give any assistance which was required. My personal circumstances changed and therefore there was a need to change the terms of my contract.
I am sure that I will be receiving same level of the service I have been provided by Kelly up to now.
Kind Regards
Jaleh Chaplin
Was this review helpful? Yes
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by 'Robin Gorse' 15/11/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
New tenants were found within 3 weeks of old tenants moving out. All paperwork for new tenancy processed quickly and efficiently. Kept informed of progress throughout the process.
Was this review helpful? Yes
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by 'Paul Westmorland' 15/11/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We live in France and as absent sellers we needed to be able to rely on our estate agents. Our agent was Paul Westmorland who was professional and courteous, he was available at all times and if he said he would call us back he did. He was able to put our mind at rest throughout this whole procedure. I have no hesitation in recommending Romans on the strength of Mr Westmorland's performance. Should we ever need the services of an estate agent in the future I would definitely use Romans.
Frances GriffithsWas this review helpful? Yes
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by 'Louise' 15/11/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
This was the first time I have let a property so I was very careful to look for the right agents and am delighted to say that we had great service. Romans were polite and helpful throughout the viewing, vetting and confirmation process and the visits that I made to their office in Woodley were pleasant and I was dealt with quickly and efficiently by friendly staff. They returned my phone calls and emails quickly. Robert was a particular star answering all manner of questions and supplying several names for cleaning and removal companies. We were very pleased with how speedily everything happened. We had a few issues towards the end with a change of staff but I would happily recommend Romans at Woodley to anyone.
Was this review helpful? Yes
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by 'Sam' 14/11/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
This is the second time I've used Romans as a tenant, once with the Bracknell branch and the latest time with the Woodley branch. Both times, Romans have been very professional, helpful and very good at keeping in touch and regularly contacting me with updates as to how the vetting etc. was coming along. Neither property was managed by Romans, so I cannot comment on that aspect of their business.
The only reason I've given a good rating instead of excellent is that I find them a little expensive when it comes to renewing contracts, even when there are no changes to the terms. That, and the fact that their rental contracts state you have to use Spark Energy (avoid at all costs!!) if the property is managed by them.
Other than that, they are probably one of the best estate agents I've ever had to deal with. Their offices are always pleasant, staff courteous and polite and very helpful when things go wrong. I've never waited more than a couple of minutes to see anyone in branch, and getting through on the telephone is no problem at all.
Was this review helpful? Yes
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by 'S1974' 11/11/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Overall great service. Romans were polite and helpful throughout the viewing, vetting and confirmation process and the two visits that I made to their well presented office in Woodley were pleasant and I was dealt with quickly and efficiently by friendly staff. They returned my phone calls and emails quickly.
The property is not managed by Romans so I can't comment on their maintainance service however they have been helpful and efficent when I asked them to query something with the landlord after we moved in.
I am still in the property so can't comment on deposit return or any other aspect of the end of the tenancy.
The Agent's fees were 14 days rent + VAT.
I would definitley use Romans again as a tennant.
Was this review helpful? Yes
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by 'Mr & Mrs Jackson' 11/11/2011
- Branch:
- 122 London Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We decided to use Romans as our letting agents, as we bought both our properties through Romans and knew we'd get a good level of service.
Being new to renting out properties, the guys were really helpful in answering all of our queries and ensuring a smooth process.
I'd recommend using Romans for sales and rental to anyone looking for a reputable agent in the area.
Was this review helpful? Yes
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by 'JEH' 11/11/2011
- Branch:
- 246 High Street
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Carl Atkinson was very helpful and professional. Star of the show has to be Natalie Boyd who tried her best to progress the sale even though both the vendor and their solicitor were hard work
Was this review helpful? Yes
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by 'Gemma' 10/11/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have recently used the services of Romans in Woodley to facilitate a move to a property in the local area. I dealt with both Kieran and Robert in the lead up to the move.
Both Kieran and Robert were very professional and friendly and I found them both courteous and helpful whenever I had a query regarding the move. I found them to be efficient, understanding and knowledgeable and I would recommend the Kieran, Robert and the services of the Woodley branch to anyone either looking to buy, rent or sell a property in the local area.
I have no complaints about the level of service I received and overall the move was smooth and relatively stress free. Accordingly I have no hesitation in rating them 'Excellent' - it is well deserved.
Was this review helpful? Yes
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by 'Emily Deane' 10/11/2011
- Branch:
- 22 Market Place
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
The Wokingham branch provided an excellent service for the sale of my property. The whole team were very prompt and proffesional and in particular Ian Lewis was very helpful and efficient throughout the whole process.
Was this review helpful? Yes
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by 'nicholas' 9/11/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I found Romans (Lower Earley) to be very efficient and successfully sold my property several times - this was due to chains collapsing but on each occasion Romans rapidly produced another buyer. I would thoroughly recommend the Lower Earley office and will certainly use Romans again when I sell another property.
Was this review helpful? Yes
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by 'Kirsty Moss' 9/11/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Both Kelly and Catherine went out of their way to assist us in securing the property and have been very helpful during the entire process, they were very prompt at dealing with any queries and very pleasant to deal with.
Was this review helpful? Yes
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by 'Francesca Ellison' 9/11/2011
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I had Paula Thomson, from Romans Tilehurst, as my move manager.
I could not have wished for a better service. Paula always returned calls promptly and chased up solicitors etc, her efficiency and skill at her job ensured that the move happened on schedule, when it looked like it wouldn't.
I really can't thank her enough for her continued and consistent hard work and dedication to sorting out my move. Would highly recommend.Was this review helpful? Yes
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by 'J Davies' 8/11/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Out dealings with Ben at Romans cannot be faulted. He was waiting for us at the property, ready for the veiwing (unlike other Estate Agents who were late or didn't even turn up!). He was polite, curteous, friendly, and incredibly helpful. He dealt with everything professionally and communicated well. Very refreshing to find someone who is willing to do that little bit more to be of assistance to others. Will certainly be in touch with him in the future should we be looking again.
Was this review helpful? Yes
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by 'richardbarry' 8/11/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
i found romans extremely helpful. it was my first time renting and they helped me every step of the way. there was then an issue with my landlord which resulted in me needing to move out of the property after 2 months and they helped me arrange everything with the landlord and getting me another place. all in all they were very friendly and very helpful to me. would use them again in a heartbeat.
Was this review helpful? Yes
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by 'Rob' 7/11/2011
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Far too often the only reviews that get added to these sites are the negative ones so this should be a pleasant change and a well deserved acknowledgement.
Paul Thomson from Romans acted as our Move Manager once the initial offer had been accepted and for every question, enquiry, paperwork amend and progress update, Paula was efficient, professional, helpful and a pleasure to deal with. It was certainly nice to be phoned regularly with progress updates and not have to chase.
10/10 Thank you.
Was this review helpful? Yes
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by 'Susan Moynihan' 7/11/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
The agent was helpful and personable, straight to the point and honest which helped us in our expectations. An open house and a number of viewings were arrange. We were given plenty of notice and it was all very convenient. The property sold very quickly and there was very little fuss.
We would have also bought through Roman's but feel they weren't quite as good at letting us know of available properties or actually trying to sell to us. Perhaps this is due to search criteria not being detailed enough.
Otherwise very good service and friendly and efficient staff.
We also used the conveyancing team and the move manager kept us up to date and seemed to be on top of all aspects so a positive experience there.
Would use Roman's again and recommend them to others.
Was this review helpful? Yes
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by 'Aaron Creswell' 7/11/2011
- Branch:
- 167 Victoria Road
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
During the time i was with Romans, Aaron from Aldershot made us feel welcome at all times. He listened to my needs and provided me with the correct veiwings acording to what i required. He worked very hard on my account and through no fault of his own, i found a property with another estate agent. I was secretly hoping that the last property that i veiwed with romans and Aaron, which i placed an offer on, would of been acepted as this would of been a testimate of Aarons hard work and dedication, but unfortunatly it was not the case.
I am very pleased to have met Aaron and trust his guidance and councel. If i was to be looking for or selling a house in the future i would be more than happy, in fact i would insist that Aaron handle my case.
Thank you Aaron,
Was this review helpful? Yes
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by 'Nick' 5/11/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The team were responsive, informative,polite and very professional.They achieved the desired goal in double quick time and made it effortless.
Wouldn't hesitate in returning.Was this review helpful? Yes
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by 'Laura Roberts' 4/11/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
From the first viewing Romans has been most helpful. We are first time tenants and have found the process a little stressful but Catherine Green has been very good at guiding us through the process. Any questions we have had about the property, she has responded to us promptly with the answers that we have needed. Everything has been explained to us in a clear and concise way. Her positive attitude towards dealing with all our questions (and there has been many!) has been very professional and very reassuring. I would definately use Romans again.
Was this review helpful? Yes
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by 'Mark Pearson' 4/11/2011
- Branch:
- 122 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Form the moment we stepped into their very well presented office, our experience with Romans was first class. They found us the perfect property within minutes, and as soon as it was available to view they made sure we were the first to look around. During our tenancy they have been very helpful whenever we've had questions, and they have always responded within a timely manner.
When we return to this area we will definitely be asking Romans to help us find our home.
Was this review helpful? Yes
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by 'Ian Schwind' 3/11/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The flat was as described by Romans, often not the case in my past experiences. Romans were accommodating in pushing for an early move it date (it was really important that I was in before xmas). My only slight issue was damage to the ceilings in the kitchen and bathroom caused by a water leak in the flat above. Romans maintenance team have still not repaired the damage nearly 10 months after the event.
However the sales lead Catherine Clarke has been very helpful at all times.
Was this review helpful? Yes
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by 'Lesley Hawes' 3/11/2011
- Branch:
- 62-64 Reading Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I want to express my thanks to Elliot King and the team at Romas in Yateley. In particular my thanks go to Elliot King & Nick Bilson. I instructed Elliot to act on my behalf to sell my property following a home visit to value the property and a meeting at the office where he very professionally explained to me the benefits of using Romans to sell my property. From start to finish everyone I spoke to at Romans in Yateley were very helpful and professional.
Once the property was sold Nick Bilson kept in regular contact with me which was extremely helpful and reassuring. Excellent service that I would have not hesitation in recommending or using again.
Was this review helpful? Yes
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by 'Malcolm Wells' 3/11/2011
- Branch:
- 2-3 Winton Square
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent service continues with regular contact for both Landlord and Tenants. Regular inspections mean that we are confident that the agents are fully aware iof any issues that may arise.
We are very satisfied with the service that we receive.
Was this review helpful? Yes
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by 'John Hale' 3/11/2011
- Branch:
- 76 Yorktown Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
After nine disappointing months trying to sell our house using two other agents at different times we decided to give Romans Sandhurst a try. The first initial dealings we had with them told us that they acted in a more thorough way and immediately we knew we had made the right decision. Over the next few weeks we were getting more viewings and better quality prospective buyers. Within a relatively short time we were getting offers and the main one within 8 - 10 weeks resulted in our successful sale. The team at Sandhurst branch were professional from begining to end. The overall process of selling our house was very efficient and their assisting with our purchase was also very helpful. If you have a Romans office in your town I would strongly recommend you make them your first choice, weather buying and/or selling.
Was this review helpful? Yes
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by 'Jay' 2/11/2011
- Branch:
- 246 High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Our experience with the Roman's team has been excellent, they have kept us informed with all the proceedings and been on the ball at all times. It was a pleasure to deal with such professionalism where their expertise showed in dealing and closing the deal witin the time scales set.
Was this review helpful? Yes
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by 'bartokwhite' 2/11/2011
- Branch:
- 122 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
It was Matthew Pulford's first day as Lettings Manager of the Camberley Branch yet he showed us two properties with great confidence and assurance despite the landlord of one having been economical with the description of his less than welcoming property. The overall Roman's service was exemplary and very thorough and professional. There were some isssues with an over-zealous credit checking agency but Matthew intervened decisively and effectively and the agence agreed to review their procedures. Overall, I rate Romans highly and as the owner of a let property myself, would be pleased were they able to manage my property. Unreservedly recommended.
Was this review helpful? Yes
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by 'P Roberts' 1/11/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Very professional team with regular updates from Kelly, Jonathan and more recently Matthew.
Was this review helpful? Yes
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by 'sue' 1/11/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I was extremely satisfied with the service provided by Romans Estate Agents, Caversham.
Their whole team supported the sale of my property and kept me informed every step of the way. From Craig who wrote wonderful descriptions and took high quality photographs through to Tim who brokered a strong relationship between myself and the buyer and Allen who completed the sale and kept me up to date, and informed.
The strong, supportive and proactive staff made selling through Romans an all round positive experience.Was this review helpful? Yes
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by 'The Fenners' 31/10/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We chose Romans because we really liked their open day option, once we signed up the next steps to create a brochure etc. happened very fast.
What was not expected was the house sold at full asking price within approx. 4hrs of going live with the draft details and so we never even reached the planned open day.
What more can we say...:)
Was this review helpful? Yes
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by 'Louisa' 31/10/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Romans have provided an excellent service from the outset.
We did most of our viewings through their lettings department and found staff to be much more flexible and accommodating than other agents in the area. On a number of occasions an agent would stay late to ensure we could view a property after work and the Caversham office were always quick to respond with any information we needed before deciding on a property to rent.
Since becoming a tenant, Romans have been fantastic. After several years of dealing with landlords and agents who are difficult to get hold of and reluctant to... (read more)Was this review helpful? Yes
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by 'bill' 29/10/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
All staff provided an excellent clear and friendly service. Always happy and available to help with my needs and questions.
Was this review helpful? Yes
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by 'James' 27/10/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I have, from the first viewing, made a number of requests of the landlord. I have pushed for things in a fairly robust manner and I have asked for a lot of work to be done. This has meant going backwards and forwards through the Romans' staff to get answers to my requests. If I had been in their shoes, I would have been tearing my hair out, but they have been so patient and courteous and have chased things up when asked. They have been straight with me throughout and I have really appreciated their perseverance and patience. They have certainly earned their set-up fee. If they are as excellent as this during the tenancy as they have been prior to the tenancy, I would have no hesitation in recommending them to anyone. I particularly have to thank Carl & Richard for their professionalism, their patience and their understanding. Well done guys!
Was this review helpful? Yes
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by 'Katie James' 27/10/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I want to give my thanks to Romans, Frimley branch, for assisting me in the purchase of my first property. As a first time buyer I was apprehensive about the whole process, but Romans ensured that it all ran smoothly. In particular I want to give thanks to the manager Tim Harris; he was always avaliable to help and such a lovely person to deal with. Thanks Romans!
Was this review helpful? Yes
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by 'Liz & Rob' 27/10/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Very proffessional service. Excellent leadership from Matthew Witney. Frequent and honest feedback during the viewing process. Excellent after-sales care from Natalie Boyd.
Was this review helpful? Yes
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by 'JRowbo' 26/10/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
The Valuations Manager, Jason Burton, has been great - he has always behaved very professionally, but in a very friendly and approachable manner. I have felt that my situation and requirements were understood perfectly. Jason has been very helpful throughout the whole process, as have the rest of the staff in the office. I feel very confident that I'm putting my house in safe hands.
Was this review helpful? Yes
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by 'drummyc' 26/10/2011
- Branch:
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
These guys were amazing. Being first time buyers, this process couldnt of been made any easier. The agent Ryan Bloomfield was fantastic. He was readily available to speak to......sometimes at outrageous hours and provided fantastic support and advice throughout. The agent even took time at the weekend to collect the keys and give us a second viewing before we made an offer. Ryan was always very honest and patient when waiting for feedback on the property after first viewing.
The process was made extremely smooth with the help of both Ryan and Lisa Roe. Lisa was great in forcing through the purchase as quick as possible whilst always keeping us in the loop and providing advice.
After a bad experience with a different estate agent, I cannot speak any higher of the staff and the service at Romans. Since the purchase the after care has been great with agents ringing to see how we settled in ect.
Will definetly buy/seel through Romans in the future
Was this review helpful? Yes
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by 'MelC' 21/10/2011
- Branch:
- 122 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have used Romans twice now in a period spanning 3 years and on both occassions Kelly Pugh was the main contact. She was extremely proffesional, efficient and helped find just what we were looking for. Any issues arising were dealt with professionally and we were kept up to date at all times. Thanks!
Was this review helpful? Yes
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by 'Farah & Dave H.' 21/10/2011
- Branch:
- 67 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I think most of us are very good when things goes wrong to shout about it but when we have a good service from a company we do not do anything about it .
Romans in Farnborough were very helpfull to us when we were looking to buy a flat Carl, Adam, and Matt were intouch with us all the time and when ever we wanted to see the flat again somebody showed us the flat and answered every question.
Matt the branch manger is very hands on and knows every thing happening in his branch which is a very rare these days. He called me to make sure that we where up-to-date with everything.
Well done to Romans in Farnborough, not only will we use them in the future but will reccomend them to everybody as well.Was this review helpful? Yes
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by 'Dominic Kleiren' 21/10/2011
- Branch:
- 62-64 Reading Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Romans were very helpful from start to finish, Daniel Collis was always on hand to answer an queries/questions which I had, making the process less stressful!..
Was this review helpful? Yes
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by 'Mrs F K Stephens' 21/10/2011
- Branch:
- 22 Market Place
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
This property had to be sold when the owners, my mother & father, went into a care home at age 96. We invited a couple of local agents around in July 2011 and chose Romans. We live a good distance away from Wokingham and were expecting to face quite a few difficulties. The Asst. Manager, Mr M Witney, was most helpful throughout the proceedings and all the staff we dealt with at Romans were most helpful. The team at Romans have made what could have been a really stressful time extremely painless. We did not expect the whole process to be such a quick and easy process. The bungalow has been sold and contracts exchanged for completion in middle of next week. A big thank-you goes to all staff at Romans...
Was this review helpful? Yes
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by 'M G Walton' 20/10/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
All good, rented out the property very quickly for the second time...
Was this review helpful? Yes
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by 'Caroline Tollit' 18/10/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Romans were very helpful when I was looking and moving into my new flat; they were always in contact throughout the moving in process by keeping me up to date at all times. Unfortunately as Romans were only the managing agents, when it came to certain problems within the flat they couldn't do anything about it and the landlady was a nightmare to contact. This caused several issues and although Romans did everything they could, due to the landlady's attitude I have had a bad experience dealing with Romans which is unfortunate after all the good help they provided at the start.
Was this review helpful? Yes
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by 'Peter' 18/10/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have never rented before.
I used several lettings agents in Reading but Romans came up trumps.
I mainly dealt with Nadine Iles who was very helpful. I am away a lot so most contact was via email which was answered swiftly and usefully.
There was a slight issue getting references from my employer, which is a process managed by Keysafe tenant vetting, I felt that they could have been more proactive.
I moved in when I wanted and Nadine and Jason Burton were both very helpful.
Being away a lot didn't faze them and I got exactly what I wanted.Was this review helpful? Yes
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by 'Colin Spence' 18/10/2011
- Branch:
- 67 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I found the experience of using Romans to purchase my first property through to be a pleasure. I had initially had dealings with Haart and Mann & Co. who were appalling in every department from attitude to doing what they said they would do when they said they would do it.
My first interaction with Romans was with James Atkins who showed me round a couple of properties. He was confident, assertive and didn't push me (having worked in Sales myself in the past it's a pet hate to be obviously 'sold to'). Once I had found a property to purchase Matt Penfold took over the negotiation piece... (read more)
Was this review helpful? Yes
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by 'A Mackenzie' 18/10/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We were very pleased with the service we received when selling our property with Romans Wokingham. We decided to contact Romans to value our property as we bought the property through them a few years ago. We initially had our property valued in April but decided against selling at the point, asking the valuer Michael, to follow up with us in 2-3 months as we would be more likely to be in a position to progress at that point. Michael did exactly that and we put our property on the market with him. We had a viewing arranged within 24 hours of signing the contract which resulted in an offer, and a further 5 viewings over the next week, leading to 2 further offers, one of which we accepted. To sell our house within a week was amazing. Michael was very helpful during the negotiations on the offer and since we accepted the offer. We have also had support from the Move Management team at Romans in getting contracts exchanged etc which has been very helpful. I would certainly recommend Romans due to the high level of service.
Was this review helpful? Yes
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by 'Ian Beattie' 16/10/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
From start to finish this was a good service providing information, advice and good feedback.
All veiwings were conducted by the agents and feedback relaided back to me speedily.
Was this review helpful? Yes
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by 'SAMMIE101' 16/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The agent was very helpful in our speedy move and even managed to accommodate our dog. They rushed everything through and it went without issue. The only slight improvement could have been the large cost of fees, but I suppose you get what you pay for as we received excellent service.
Was this review helpful? Yes
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by 'Anne and Brian' 15/10/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We found all the staff at the Farnborough branch friendly and professional. They always returned calls and responded quickly to any enquiries. This has not always been our experience when dealing with other estate agentcies...
Was this review helpful? Yes
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by 'Faris M Albakeri' 14/10/2011
- Branch:
- 122 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Dear Sir/Madam,
I really dont have the words to describe my great experiance with Romans letting in Camberley. First, I rented a house in 12 Cambrian Close with Jhonathan Jackson who helped me allot and kept in touch all the previouse two years. Then when my family decide to leave back to Emirates I also kept in touch with Emma and she is great manager. Second, when I handeled the keys to Romans I kept in touch also with Kelly and Kathrin and both of them are great. They support me to find another flat to rent espically I come back alone without my family.
Kelly Pugh is great Assistant... (read more)Was this review helpful? Yes
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by 'Lesley' 14/10/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
After only a couple of weeks letting with Romans I am completely impressed with their systems and processes and the professionalism of their staff. The set up has been completely efficient and all the staff have been really friendly and responsive to my queries. Looking forward to a good relationship!
Was this review helpful? Yes
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by 'Daniel Lilley' 14/10/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Very pleased with Romans assistance in the purchase of my new home. Excellent communication, friendly and helpful. I cant fault them.
Was this review helpful? Yes
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by 'Simon' 14/10/2011
- Branch:
- 67 Victoria Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Romans were always very helpful and professional both at the start of my tenancy in finding me the right property to let as well as during the tenancy when I had any small issues with the property. I was very happy indeed with their service.
Was this review helpful? Yes
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by 'JustInTime' 14/10/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
After failure to sell for over 1 year with another real estate agent, I decided to move my business to Romans Lower Earley. The folks there working under Barry Wild were very professional and extremely reliable in giving feedback after every viewing. Romans managed to sell within three months of placing the instruction with them, in an extremely difficult situation of selling an old 'starter home'. Well done, Romans - I will definitely use you when it's time to re-purchase.
Was this review helpful? Yes
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by 'Dave' 13/10/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Romans offer a friendly and professional service for landlords. My experience with them has always been positive and they work hard to find and vet suitable tenants. Special mention goes to Romans Agent Catherine Clarke who has always proved most helpful in arranging tenants.
Was this review helpful? Yes
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by 'Travellers' 12/10/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
They effectively mediated..
Was this review helpful? Yes
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by 'Mrs Hardiman' 12/10/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I was very impressed with the professionalism and service from the Lettings staff Romans Lower Earley Office. Excellent service overall and very helpful with tips and advice.
Was this review helpful? Yes
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by 'Miss Lutchman' 12/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Overall, my partner and I were pleased with the service from Romans.
They assisted quickly with any concerns during the tenancy.Was this review helpful? Yes
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by 'Claire' 12/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
If I could have given no stars I would have!! The worst agents I have ever ever used and I will never use them again, and I advise you, if you want to keep your sanity, to avoid them at all costs. The list is endless but they are the most unprofessional bunch of idiots I have ever dealt with. They just don't care and are very rude also. They have dodgy contractor's working for them also and surveyors that actually lie, we are in the process of putting a professional complaint against them as letting agents and when we move, I will never ever use them again, even if it is the house of our dreams! That is how much i detest Romans and all they stand for as a business. Beyond useless doesn't even cover it! I really, really urge you never to use them if possible, they need to realise they cannot treat people the way they have and get away with it. They are money grabbing imbeciles & I detest them as a company, so I felt I had to come on and let you know how badly I have been treated by them and the stress it has caused me. You have been warned..!!
Was this review helpful? Yes
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by 'A Kempster' 12/10/2011
- Branch:
- 33-34 Market Place
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
After I had accepted an offer at the begining of July and the property taken off the market; there followed a prolonged delay for which the buyer and their solicitor each blamed the other. In September Bernadette Martin, Slales Manager, became involved and took appropriate action. This included hand delivering a letter to the buyer's home on Saturday mornng after a week of phone messages went unanswered. I was kept fully advised by Bernadette of everything she was doing and we finally completed on October 7th. There were no outstanding issues from my side and the buyer's mortgage had been agreed very early in the process .I had excellent support from everyone I dealt with at Romans but it needed someone of Bernadette's expertise to complete this protracted sale.
Was this review helpful? Yes
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by 'Claire Jones' 11/10/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Romans impressed me with their proactive approach to selling our house. They were able to keep a regular flow of viewers coming until we found our buyer and where feed back was given were good at keeping us informed. Most members of the team came to see the house so that they really understood our property. Once the chain was complete they kept regular contact with us and helped to answer questions and keep things moving forward. It took rather longer to exchange than we expected, but we are there at last! I hope not to move again, but if I do I would be happy to use Romans in the future.
Was this review helpful? Yes
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by 'Emma' 11/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Dealing with the agency on the whole has been ok.We had a few teething problems when moving in (were eant to provide a fridge,but it was broken and they said it wasn't their problem - it was summer!) but once settled have been ok. My only real complaint has been when our boiler (repeatedly) broke in the winter and when speaking to the main office, they wouldn't deal with us outside of office hours (not helpful when the boiler broke at 4.55pm on a Friday). When speaking to the office manager he was not only unhelpful but extremely rude and condescending. I would not like to deal with him again, but I am more than happy with our property manager who is very helpful.
Was this review helpful? Yes
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by 'happy vendor' 11/10/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
A professional service from Romans - from the initial valuation through to sale I cannot fault them. There was continuity of agent contact, the same two people virtually all the time, & we were able to establish a good working rapport because of this. We had weekly catch ups, either in person or by phone, on where we were with viewings/responses so we always felt we were being looked after. Thank you guys!
Was this review helpful? Yes
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by 'Carl' 11/10/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Romans now manage the lettings work for four properties that my wife and I own in Reading.
They were selected because of the professional service they offer at a competitive charge. We disd evaluate other lettings agents but Romans were clearly the best service available and have proved to be very flexible and responsive to all our needs.
Was this review helpful? Yes
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by 'Brenda Spink' 11/10/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Lee was fantastic always came back to you straight away when you called nothing was too much trouble
made the whole experience very straight forward . A fantastic overall service and I would happily recommend Lee to all my friends and family .Was this review helpful? Yes
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by 'michael johnson' 10/10/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I felt that i had to write about my experience selling our home through Romans estate agency in Sandhurst. From the moment i first entered the Romans shop i was welcomed by a friendly and knowledgable agent who made us feel at ease and i felt confident that we would be well looked after.
Everything concerning the arrangements that would be put in place were explained fully to me and my questions were answered clearly.
i was made to feel special, and not just another customer. I was sure that the sale of my house was in good hands and i would acheive the best price. I have reccommended Romans to other friends and neighbours of ours, because i know they too will experience a very professional and personal experience.
Selling a house is probably the most stressful time you can experience, but i can honestly say that Romans took all the strain from me and it was nothing like i thought it would be.
If i ever move house again, i will only deal with Romans.Was this review helpful? Yes
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by 'My happy rental experience' 10/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
This was my first rented property and Romans have been very helpful throughout the tenancy. If I had any problems they would resolve them quickly and efficiently.
Was this review helpful? Yes
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by 'j dance' 10/10/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Romans were recommended to us through a member of the family that had a very positive experience with them. We give top marks to Romans for our quick sale as we sold within a two weeks of going on the market. The market appraisal was spot on and we sold for very close to our asking price.
Tim Harris the branch manager was very professional, thorough and helpful at every step of the process as were his staff and all Romans personnel. We would not hesitate to use Romans again in the future.
Was this review helpful? Yes
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by 'Katie Kingham (estate agent)' 9/10/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Our agent (Katie Kingham) was very efficient at responding to our questions about the property and had good communication with the landlady. We are very happy with the property and would use Romans again.
Was this review helpful? Yes
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by 'Camilla' 9/10/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Katie was very helpful throughout the whole process and helped out even in very tough situations when references didn't come in in time and KeySafe handed over to her. She also helped to understand the process so we as not native speaking people had a very good guidance provided by her.
Thank you very much!Was this review helpful? Yes
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by 'Danny Smith' 7/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The review above states it was for Romans which I consider 4 stars, but on a more personal note I would give 5 stars to the branches Assistant Manager, Chris Ward.
Chris arranged our initial viewing, met us at the property on time, gave a friendly and informative viewing, and left us to make our own decision regarding the private rental of the property.
When we returned with deposit and questions, Chris was again friendly and very helpful in getting answers to our questions, which were from the mundane to the complicated as this was our first private rental, but the process was made easy thanks to his manner and approach to customer service.
We have gone back to Romans for our second private rental and the service is still as good as the first time.
Was this review helpful? Yes
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by 'scarfie' 7/10/2011
- Branch:
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I would particularly like to recommend Paula Thomson and George Steedman who have both been professional, courteous and extremely helpful with the purchase of our house. It has never been a straightforward process, but Paula has helped tie together communication with the various solicitors - while always keeping a sense of humour - while George stepped in to smooth negotiations at a crucial stage.
Was this review helpful? Yes
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by 'Dolina Andrew' 7/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Happily leave feedback for the Romans, Bracknell Office. Our lettings agent was Catherine Clarke. She was very helpful and friendly. She took the time to clearly explain all the charges involved in renting and what they were for. Also her and Sally Perchard were very good in keeping us informed of the progress of all the paperwork / requirements.Would recommend their office Thank you.
Was this review helpful? Yes
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by 'Happy seller' 7/10/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I recently sold my property via Romans of Caversham and felt that I should write this review because from the initial valuation appointment when Alun visited me and gave me the price and discussed how Romans were different from the other agents in the area, right through the selling process to exchange and completion, I found the whole team to be extremely professional and willing to go that extra mile. I would recommend Romans to any one looking for an outstanding level of service and professionalism. Thanks to Alun, Paula, Tim and Ashley. Will come back to you when we next move.
Was this review helpful? Yes
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by 'Peter Green.' 6/10/2011
- Branch:
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
My wife and I found the staff to be helpful and efficient throughout what ultimately became a rather fraught transaction!
Was this review helpful? Yes
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by 'K.Griffiths' 6/10/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We relocated in February 2011 from Fleet to Herefordshire,due to my husband's job.
Having used Romans to market our previous house in 2003 and very happy with their service we didn't hesitate in using them again.
We found the whole team really helpful,whoever answered the phone in the office were" in the picture" of the latest development surrounding our sale,which may I add,only took 4 days.In that time we had 5 viewings and accepted the fourth offer.
Having lived in Fleet all of my life,moving to a different county was very daunting for myself and my family,the support and advice we received from Romans throughout our move was fantastic.Was this review helpful? Yes
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by 'D.Price' 6/10/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent service provided from initial rental appraisal right through to the tenant moving in.
Any problems that have arisen during the tenancy have been dealt with promptly and efficiently.Was this review helpful? Yes
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by 'Karen Brown' 6/10/2011
- Branch:
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
The agent Jonathan Bates, helped in contacting the vendor initially to liaise on purchase price and also to renegotiate the asking price when issues were found with the property. Jon also set up quotes on all the mandatory works in order to facilitate us renegotiating on the price to take those repairs into account. Initially, having dealt with other local estate agents, we found Jon's attitude and professional but friendly manner to be highly refreshing and I believe he was a personal influence in our desire to progress with Romans. He has an excellent manner and presents himself and Romans very well. He is highly objective and helpful, finding a good line in representing both buyer and vendor fairly based on his prior experience. The vendor for this property is overseas which necessitated repeat tries on contacting which Jon dealt with in a patient and steady manner. I reckon this young man is an asset to your business. I'd seek him out for any further house purchases we may make.
Was this review helpful? Yes
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by 'Pranav' 6/10/2011
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
With special thanks to Paula Thompson, i was quite happy with level of service provided by roman's in my latest purchase. They have been both professional and helpful and would definitely recommend them.
Thanks, Pranav
Was this review helpful? Yes
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by 'Joe' 6/10/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have worked with the Romans team for 8 years now, things have improved over the years and the succesion planning of the staff helps, Martin went to manage the region with Kelly Luck picking up the branch.
Sylvia at property management always does a terrific job and over the years there does seem more cohesion between the different departments.
The staff tenure and development brings value and retains knowledge within Romans, I have been out of the UK for a lot of the last year, Romans have done a good job for me.
Was this review helpful? Yes
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by 'Joe' 6/10/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have worked with the Romans team for 8 years now, things have improved over the years and the succesion planning of the staff helps, Martin went to manage the region with Kelly Luck picking up the branch.
Sylvia at property management always does a terrific job and over the years there does seem more cohesion between the different departments.
The staff tenure and development brings value and retains knowledge within Romans, I have been out of the UK for a lot of the last year, Romans have done a good job for me.
Was this review helpful? Yes
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by 'Mr & Mrs Hodgson' 6/10/2011
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
REF : AARON CRESWELL - Very helpful and dedicated to not only selling our property, but find one that
suits our needs. He was very courteous and professional in his manner and we are very pleased with his
level of service.Was this review helpful? Yes
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by 'Kerry' 6/10/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Elaine Hawkins is organised, efficient and professional. However, I'm often not as impressed by other people I have to deal with at Romans. This usually boils down to not replying very quickly when I email, to not answering the question fully. On the whole, though, they are performing well now - much better than we first had the contract.
Was this review helpful? Yes
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by 'Kevin Tilley' 5/10/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
From my first enquiry with Romans my contact Richard Chambers has been extremely helpfull & professional without being pushy & going for the hard sell.
He explained to me the entire process & has been extremely patient, answering all my questions without having "take advice".
Within days of charging Romans to manage my property several prospective tenants were shown round the property which confirmed to me that I had placed my property with the right agent.Was this review helpful? Yes
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by 'Mrs Adams' 5/10/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I have in one way or another had a rollercoaster of a ride in purchasing my first property, and god willing I will never have to do it again!!! But through this hurrendous ordeal, I hope to come out of it with the most beautiful house in the world! And I have to tell you that Charlie Rafferty, my estate agent's from Roman's in Basingstoke has been throughout this whole up and down nightmare, an absolute god send!! It is such ashame Estate Agents have such bad reputations (although one estate agent, I shall not mentioin, has done some underhanded stuff to us) Charlie has remaind calm under pressure (from me included) focused on his job and a little angel to me! I wish all estate agents were like him, it would make the process of buying and selling a lot better in my eyes.
So there is a BIG BIG thank you to Charlie, and if I ever have to sell my house I would only let him do it!!!Was this review helpful? Yes
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by 'SEN' 5/10/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
This is not the first time that I have sold a property through Romans Wokingham Branch, and was not disappointed with the level of professionalism shown in my dealings with not only the manager, Tony Gibson, but all the team. They know their market, they take time to get to know their clients, thus providing a very personal service, and you know your property is in safe hands. I have no hesitation in recommending this branch.
Was this review helpful? Yes
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by 'Romans, Caversham' 5/10/2011
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
The agents (Caversham Branch) were very helpful and professional, keeping me informed at all stages of the selling process. They were helpful in marketing the property very quickly after getting details, and this resulted in a quick sale. All members of their team were properly informed about the various stages of the sale. I would certainly recommend them to anyone who is selling a house.
Was this review helpful? Yes
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by 'Landlady, Earley' 5/10/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using Romans to let my properties for several years now and I have been very happy with their service, especially having previously used other agents in the Reading area who have not had such high standards. They have always been able to find me good tenants very quickly which is essential for my business.
The Lower Earley branch has a very friendly and professional lettings team who are always on hand to give up to date advice and prompt attention to any aspects of my lettings. As well as providing knowledgeable support to me as a landlord, my tenants also advise me that they... (read more)
Was this review helpful? Yes
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by 'Mike Bubel' 5/10/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I used Romans in Caversham and I am absolutley satisfied with the professional service given in the initial stages of renting and then finding the tenants.The service is highly recommendable and of top quality.I felt at ease that the house would be rented to a good family and within 1 week it was rented and I am truly satisfied that proper references and care was taken by Romans.Highly recommendable Company and staff attitude politness and professionalism is of the highest quality
Was this review helpful? Yes
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by 'Louise Ward' 4/10/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
The service provided by Lee Glome and Barry Wild was of a good level. They both clearly had a number of years experince in the local market. On the downside, the viewings and feedback from the viewings were not always communicated or confirmed on a timely basis. I felt that the price that Roman's initally marketed the property was overpriced and believe that Romans should have completed their own assessment of the property rather than putting on the market at the same price as the previous agent. This would have resulted in us selling the property quicker.
Once the offer on our... (read more)
Was this review helpful? Yes
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by 'mr and mrs pullen' 4/10/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent all round service Good attention to detail Good friendly attitude Quick to respond to our queries
Was this review helpful? Yes
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by 'Anna Hickey' 4/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have recently been looking for a rental property and came across one that was sent to me in the e mail updates and immediately called Romans to arrange a viewing.
Catherine knew exactly what I was looking for and everything that I discussed with her was perfect. Although Catherine did not attend the viewing for mine she did not mind answering the endless (mostly silly!) questions that I had quickly and efficiently and didnt make me feel stupid!She was very helpful as were all of the Romans Team and my new property manager has been very helpful since I moved in.
I was disapointed with the carpets in the property when I moved in and these have now been changed and I am over the moon, I am very happy in my new home!The process was simple and quick and thank you to all involved!
Was this review helpful? Yes
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by 'Pam' 4/10/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Excellent service provided by Roman. Always kept me informed at all stages of the transition.
Appreciate that they are all very busy in the Wokingham Branch but even when leaving messages my calls where returned with the information that I had requested or would be told that they would look into it and come back to me, which they did.
As much as its a very stressful time moving I felt I was kept well informed all the way to completion.
Great service everyone, if I was ever to move again I would most def use you again-Keep up the hard work! :-)Was this review helpful? Yes
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by 'S Tipping' 4/10/2011
- Branch:
- 94 Fleet Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Good enthusiastic service by everyone involved
Was this review helpful? Yes
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by 'Humphrey' 4/10/2011
- Branch:
- 122 London Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I had a really good experience through Romans selling my property. My sale was looked after by their Frimley department who were always contactable, they were happy to do all the viewings and i always got feedback from every viewing which i havnt always had with some agents. A big thank you to all the team.
Was this review helpful? Yes
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by 'Mike Timmis' 4/10/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Romans were the third estate agents based in Fleet that we used on a sole-agency basis and the company that actually sold the house. The sale was within the intial period on the contract we had with them.
The staff in the Fleet office were pro-active and determined to get a sale. They looked at different ways of attracting interest and the firm's wide range of branches helped. They also eviewed the asking price compared with other properties in the local area to ensure that it was competitive.
Once an offer had been accepted, we were transferred to Roman's Move Management Department. A very good service was provided to try and ensure that all the parties in the chain progressed towards exchange and completion. Romans did a lot of chasing of one solicitor that was slowing down the whole process.
Overall, I would recommend Romans as the estate agent to use if you need a sale.
Was this review helpful? Yes
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by 'Basingstoke Branch' 3/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was not served by one agent, but the team. They were very organised, and knowledgable about the procedures and what we had to expect before we moved in.
If there was any downside, sometimes agents need to come by for an inspection and they are not part of the team from the branch. It would be nice to keep the team who work in the area, to be the ones who do the inspections, so then we know exactly who they are and the branch they have come from.
Was this review helpful? Yes
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by 'Mark Deakin' 3/10/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
From the very beginning I found Romans to be very professional and found Richard's detailed understanding of the letting market very reassuring. Even when we decided to put of renting our property for a few months, Richard still stayed in contact and when we eventually decided to put our property on the rental market he was happy to get involved again.
I would recommend using Romans for letting
Was this review helpful? Yes
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by 'LYNNE MARTIN' 3/10/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I cannot fault this agency. First class service, very helpful and friendly staff. They sold my house right away.
Was this review helpful? Yes
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by 'olisim02' 3/10/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Although I Romans didn't let my property on this occasion, the service that I received, particulalry from Richard Chambers, was outstanding. Richard was very knowledgeable and I wouldn't hesitate to recommend him.
Was this review helpful? Yes
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by 'HB Flats Limited' 3/10/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I would like to give Richard Chambers a fantastic review especially as I have dealt with various letting agents over the last 15 years, Richard has been absolutely superb with his level of service ranging from viewing and finding very good tenants to professional legal advise when I have had various trouble with rent arrears to eviction. I cannot thank Richard enough for looking after my companies properties. Regards Heather Burns HB Flats Limited
Was this review helpful? Yes
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by 'alan higgins' 2/10/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
With specific regard to Kelly Saunders. I always found her very professional, organised & efficient. She was always extremely helpful, even with issues that were not necessarily within her remit. She was a pleasure to deal with always, with a great personality & is a credit to Romans. I would suggest you look after her well as she is the best thing about Romans I have encountered.
But with specific regard to Romans as a company, I believe some of the local management within your road research building act in a manner that obviously shows respect to landlords but treats tenants as if they were "second class citizens".which I dislike intensely, & is a view also held by two other families we know who have rented in this same building. So in answer to your question " would I use Romans again ? the answer is ...unless you made Kelly the Manager & the attitude changed... NO I would never use Romans again !!! My rating is 5 for Kelly & 0 for Romans,Was this review helpful? Yes
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by 'Cathy & Terry Hobbs' 2/10/2011
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I would recommend Romans Estate Agents to any of my friends, especially Michael Wilson who guided us through the process with such calmnness and total professionalism. Mike was very careful to only show us properties which matched our search criteria and didn't waste our time with un suitable viewings. The property which we finally purchased matched us perfectly and Mike saw this. He followed us on our journey from first viewing to eventually calling us to congratulate us when we exchanged contracts this personal touch was very much appreciated. We have found all the staff at Romans very friendly and the office has a very welcoming feel to it and we have always been made very welcome there.
Was this review helpful? Yes
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by 'Chris Reardon' 1/10/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Romans have now been looking after my properties on a fully managed basis for 11 years. It all works so seamlessly and I highly recommend their services to anyone. The best part of it is being able to walk into an office (Bracknell branch) and talk to them face to face rather than just on a telephone. Great service, with the people at the moment looking after me Kelly,Chris, Catherine, Natalie, then Sally processes the tenancy agreements then Paula, Sylvia and Angela in property management.
THANK YOU ALL.Was this review helpful? Yes
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by 'S.Price' 30/9/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Very professional and efficient service provided from the initial appraisal right through to the tenant moving in.
Any problems that have arisen during the tenancy have been dealt with promptly and to the satisfaction of all parties.
I wouldn't hesitate to recomend Romans lettings to anyone looking to rent their property.Was this review helpful? Yes
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by 'Forum Holdings' 30/9/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We have dealt with Romans almost since the start of the company moving into lettings.Romans have concluded hundreds of lets for us in both residential and also commercial properties.
Romans invest in ongoing training for their staff and are a big enough company to offer their staff a genuine career path to advance within the company.The result is staff stay and build an excellent relationship with their clients.Peter Fuller the Director of Lettings has an ethos and attitude which compliments his relationship with clients and staff alike and both he and his large staff are a pleasure to... (read more)
Was this review helpful? Yes
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by 'Jason Lally' 30/9/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Romans Lettings service is exceptional. Staff are very friendly and courteous, always informative and fantastically responsive to all requests. I am extremely satisfied with my dealings with the assistant manager, Richard and his colleagues Carl and Alex, they are all genuine, honest and trustworthy. I would recommend Romans letting service to all landlords.
Keep up the good work gents.
Was this review helpful? Yes
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by 'Ali G' 30/9/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Having been unsuccessful in selling our flat at a viable price the Sales team recommended we speak to the Lettings Team. After meeting the Lettings Manager, Matthew Pulford, we felt more confident about becoming Landlords. Matthew took us through the Lettings service packages in a comprehensive and easily understood manner. As we were new to the lettings “scene” we decided to go with the fully managed service – which was very reasonably priced.
Before we had even gone on the market, Romans had organised a viewing. 24 hours after that viewing we had an offer of the full rental price – which we accepted.Right from the outset Matthew put a realistic rental price on our property – and we believe this and Romans outstanding professionalism and service meant that we had good tenants in place as soon as we were ready.
Matthew and his team have been very supportive, friendly and reliable through this whole process. Working with Romans has, and continues to be a very easy and uncomplicated process. I can highly recommend letting your property through Romans.
Was this review helpful? Yes
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by 'LC' 29/9/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Very good service - buyer found very quickly and sale went through as quickly as possible.
Fees slightly higher than other agents but Romans were very good.Communication was good although I did have to chase a bit for updates.
Woudl defintily recommend and use again.
Was this review helpful? Yes
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by 'Nics' 29/9/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I had some issues with my reference check which has taken a month to resolve. Carl and Richard have ben extremely patient while I get everything sorted and have kept the landlady updated to reaassure her that everything is being worked on to get the issues resolved as quickly as possible. I appreciate Carl and Richard not putting any additional pressure on me and at no point making me feel like we were at risk of not being able to move forward. They have been extremely responsive to all of my emails and a pleasure to engage with. Thank you!! The only reason I didn't give 5 stars is because the agent that showed us around had never been to the house before and knew very little about it and the surrounding area. Nevertheless, he was still very nice.
Was this review helpful? Yes
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by 'john humphrey' 29/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
i would like to thank scott and the team for the help and effort in selling my property they provided a first class service from start to finish they say moving house is one of the most stressful things but i found this not the case with romans its good to now you can contact them 7 days a week even on a sunday and up until 10 oclock at night they always kept you informed and always rang you back if you wanna sell you property then i would look no further than romans
Was this review helpful? Yes
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by 'Levey' 29/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Handled the marketing of our property extremely well and managed the viewings with very little (if any) disruption to our normal day. Kept us appraised of movement in the market (both generally and in the surrounding area for 'like' properties) with excellent feedback from viewings / status of potential buyers. Marketing material was very good and office staff were readily available, contactable, very professional and 'nice people'. When we came to receiving offers they were very receptive to our views and what we would / would not consider. Post acceptance of an offer their coordination through to exchange was extremely beneficial and undoubtedly helped smooth the process. Overall, given our previous experiences with other agents had not been good - we are both delighted we choose Romans and have been very pleased with their exceptional service and attention.
Was this review helpful? Yes
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by 'Tracy Ingram' 29/9/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
My agent miss emma shewring is very helpful in every way possible she on the ball always returns my calls no matter how small the query might be .Emma is alway polite and go the extra mile to help .
Was this review helpful? Yes
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by 'john' 29/9/2011
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
i would like to thank scott and the team at aldershot for the smooth sale of my flat scott was always in contact with me from start to finish to help with all enquires and to help out where he could i liked using romans as you could speak to scott and ther team on sundays and up till ten oclock at night i have just started a family and they say selling and moving is one of the most stressful things in life but i found this not to be the case from romans thank you from the three of us
Was this review helpful? Yes
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by 'Gary Lovell' 28/9/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We used Romans again for the re-let of our flat after our tenants gave notice to move out.
Everyone we've dealt with at Romans conducts themselves in a very professional and efficient manner, in particular Chris Ward and Catherine in the Bracknell Lettings department.
They both ensured that new tenants were secured very quickly and handled all our requests and concerns with ease.I would thoroughly recommend Romans Lettings to any perspective Landlord.
Many thanks for a great service.
Regards
Gary Lovell / Milan PatelWas this review helpful? Yes
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by 'Mr and Mrs Patil' 28/9/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We are very delighted with the service offered by Romans. Richard is very courteous, professional and has always been willing to help. He is proactive in dealing with issues and has always kept us informed of the progress. This is the first time that we are letting our property out, but at no stage we felt that we were lost and that is mainly due to all the advice given to us by Richard at various stages of the letting process.
Overall we are very pleased with the service.
Was this review helpful? Yes
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by 'k72frog' 28/9/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Excellent customer service recieved form the Lettings team. Any issues were quickly and professionally dealt and exceeded my expectations
Was this review helpful? Yes
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by 'N Millican' 28/9/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Very helpful and efficient team at the Lower Earley Branch of Romans, calls and emails always responded to very quickly, questions always answered. Tenants found for my property and all set in motion very quickly. I would definitely recommend Romans.
Was this review helpful? Yes
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by 'Miss Sturgeon' 28/9/2011
- Branch:
- 76 Yorktown Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I knew it was a tough time to sell my property, however the Romans team pulled out all the stops to secure me a buyer. They made regular contact with me throughout the transaction which I found to be most reassuring. I have and would highly recommend Romans Estate Agents as they provided such a professional and friendly service.
Was this review helpful? Yes
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by 'Almir Bajramovic' 28/9/2011
- Branch:
- 76 Yorktown Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I have worked with Louis d'Espagnac from Romans on the sale of my home. I found the services to have been exceptionally good. Louis is a true professional. Everything that the said he would do he did. My expectations which were already high to start with have been exceeded.
Louis has made sure all the loose ends were tied up. Nothing was left to chance. Everything was done on time in the right professional manner.
I would highly recommend Louis and the Romans estate agents for all aspects of business when it comes to property.
Definitely a 5 star rating! Thank you again Louis.Was this review helpful? Yes
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by 'Dissapointed' 28/9/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I wish I've never used them. Moving in and signing contract very smooth because they had to make money but moving out was a nightmare. First of all they charged us over £200 for cleaning services. We rented 2 bed flat! In my previous 7 bedroom house I was charged just over £100. And where the logic is? It was also through Romans. Then took over a month to decide how much deposit they will pay us back. After we've signed deposit return form with agreed amount everything went quiet. I didn't know what's happening with my money, I tried to contact my property manger but she was never... (read more)
Was this review helpful? Yes
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by 'Dissapointed' 28/9/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I wish I've never used them. Moving in and signing contract very smooth because they had to make money but moving out was a nightmare. First of all they charged us over £200 for cleaning services. We rented 2 bed flat! In my previous 7 bedroom house I was charged just over £100. And where the logic is? It was also through Romans. Then took over a month to decide how much deposit they will pay us back. After we've signed deposit return form with agreed amount everything went quiet. I didn't know what's happening with my money, I tried to contact my property manger but she was never... (read more)
Was this review helpful? Yes
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by 'Alison' 27/9/2011
- Branch:
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
My Husband and I purchased a property in Caversham through the Romans branch in Caversham.
We both found Alun to be excellent. He kept a good level of communication throughout the process, assisted by the move manager Paula once the sale was agreed. We were always kept informed of updates and the level of customer service was outstanding.
We also used Romans recommended mortgage adviser through Flower IFA. David in Reading branch took the stress out of the mortgage application process and was very fast.
I would highly recommend Romans from a buyers point of view.Was this review helpful? Yes
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by 'Mark' 27/9/2011
- Branch:
- Roman House 118 The Broadway Warfield
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We have used a few agents in the past and Romans were by far the most professional and consistent agent we have come across. They were realistic about our selling price and set our expectations for the get go. House sold on the first viewing and pretty much for the asking price. The property write up along with the professional photos were excellent as well.
All in all a very good experience and would not hesitate to use Romans for our next move.
Was this review helpful? Yes
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by 'Simon Camp' 27/9/2011
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Romans took over the sale of our property from another agent, within 9 weeks we had received move viewings than previous agent in 17 weeks and agreed a sale. Amy Shields the assistant manager was the reason that we went with Romans and she really went the extra mile, she keep us informed and helped with advice on purchasing a property. Would definitely recommend!
Was this review helpful? Yes
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by 'Tania' 27/9/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
It's the second time we are using Romans to let our property out while we are away. In both occasions the property was let out within couple of weeks. They have plenty of staff, so things get sorted quickly. Good communication and fast response. No complains
Was this review helpful? Yes
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by 'Graham Jennings' 27/9/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
It is often said that buying and selling your house is one of life's most stressfull events but Romans really helped in making the process straight forward. Our main contact was Louis D'Espagnac who could not have been more helpful. We were shown around a number of suitable properties and given time to consider what was best for us. One property stood out for us and our offer was submitted. Romans came back to us quickly and we were pleased that our offer had been accepted. Over the subsequent weeks Louis was very attentive and would liaise between the sellers, us and the soliciors to ensure that all was going through ok. Overall it was this communication that was most reassuring and it was not long before we had the keys and we were moving in.
Was this review helpful? Yes
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by 'Aaron Cresswell' 27/9/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I was really pleased with the service Romans provided when purchasing my first house. Aaron and all the staff I dealt with were always polite, friendly and extremely helpful. Aaron was always on time (or early) for all viewings and was always available to deal with any questions or queries I had. It has been great to have continuous updates of how the sale is progressing.
Was this review helpful? Yes
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by 'TONY BATHE' 26/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Sold within 3 weeks to a proceedable buyer. Well pleased.
Was this review helpful? Yes
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by 'Hacked off Landlord' 26/9/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Where do I start? We initially tried to sell via them but they failed spectacularly so we instead ended up renting through them. To cut a very long story short, despite us being absolutely reassured that no work would be carried out without our prior consent, this turned out not to be the case - apparently because "no one had put that on the system". When we challenged about this work we were promised the invoices which, 3 weeks and many chases later, we're still waiting for. During this time we've had 2 different stories regarding what the work carried out actually was. ... (read more)
Was this review helpful? Yes
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by 'Johnny Lamb' 26/9/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
The agent was very professional which was initially a shock having come from student accomodation. I believe the agent are very good to their landlords, for example they undertake thorough inspections and prepare a report for the landlord and the tenant with actions from the report. Some of these actions were deemed by myself to be OTT, however as mentioned it was for the benefit of the landlord.
They are very friendly in undertaking house viewings and when on the phone regarding problems. They act on their promises and are very good at communicating one on one and resolving issues.
I... (read more)
Was this review helpful? Yes
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by 'Phelps' 26/9/2011
- Branch:
- 76 Yorktown Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
we recently sold our house through Romans in Sandhurst, we chose them as they are the most established estate agent the area. We found their valuation inline with other companies and their marketing package for higher end properties (Town & Country) looked very professional. Within a matter of days we where on the various property websites and in the local property papers. We took their advice and had an open day, this produced much interest and offers followed very soon afterwards. They also advised on the strength and quality of the offers put forward. This lead to us accepting a good... (read more)
Was this review helpful? Yes
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by 'Adam' 26/9/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Very helpful dids in preparing my house for sale
Was this review helpful? Yes
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by 'Mr B' 26/9/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
To all intents and purposes the property at Cleeve Road marketed and let itself due to its location and quality of build/finish with very little input needed from the letting Agent.
Although Romans are generally extremely professional, in this instance on a number of occassions getting hold of the correct people within the organisation proved problematical during holiday periods. Seemed disorganised at timesWas this review helpful? Yes
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by 'Happy cutomer' 26/9/2011
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
The staff at Romans Tilehurst are professional, friendly and they cared - about helping me move. My house was on the market with another agent in Tilehurst for 4 months with hardly any viewings, no update calls or feedback. I switched to Romans after they were the only ones who kept calling me about my search as i was looking to buy locally. Amy came round from Romans and was very upbeat and confident she could at least get viewings... the whole team at the office arranged so many viewings and of course an offer came. What impressed me more was the they did all they could to help me find a new home, agree my offer and then look after the whole transaction perfectly. Paula - I can't thank you enough for making it easy to move. My thanks again to the whole team.
Was this review helpful? Yes
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by 'P' 25/9/2011
- Branch:
- Roman House 118 The Broadway Warfield
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Very rude people working at the branch, no proper customer service,, DO NOT USE ROMANS UNLESS U WANT TO WASTE YOUR MONEY. They have people without any education and brains working for them. They never listen to you when you have issues, they do not care about what you say, all they want is you to pay your bills even if there is issues with the flat. When I moved in, I did not have hot water because they did not even check before renting the flat to me. Throughout the year they found all small issues that were already there and said it was me responsilble for all these and made me pay at the end of my stay.
Was this review helpful? Yes
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by 'Miss Joyce' 24/9/2011
- Branch:
- 76 Yorktown Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I sold my property through Romans of Sandhurst & found them to be a very proffesional bunch of guys who did exactly what they said they would do. A buyer was found for my house in a short space of time & any issues during the sale were sorted quickly by Romans.
Was this review helpful? Yes
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by 'Very happy buyer' 24/9/2011
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
We spent about 30 minutes viewing this open house. We were greeted by two members of Romans' staff who were both friendly and helpful, giving people the space to view without 'hounding' them, but always on hand to answer questions.
We weren't the only couple to make a bid on the day, but Romans kept us up to date and reassured during the brief bidding war that followed. Fortunately, due to the fact we'd already sold our home and the added convenience that we sold through Romans too, the seller was convinced we were the buyer to go with.
Through our own quick selling experience, and also viewing experience (unbelievable how many estate agents won't entertain weekday evening viewings!) I would definately use Romans again. Actually I probably won't use anybody again as I can't see myself wanting to move out of my new home.
Was this review helpful? Yes
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by 'Richard Moles' 23/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I consulted three Estate Agents with a view to selling my period property. The first I thought at £420000 overpriced it. There was little to choose however between the second and third consultations except the presentation of the quote and the advertising strategy.
Mr Elliott King of Romans gave me a first rate persentation. Explaining how his company would market my property by explaining the various tools and options open to us. He also gave me a full understanding of the fees involved.
On top of this he offered a full rang of additional services such as surveying, legal services... (read more)
Was this review helpful? Yes
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by 'Jacqueline' 23/9/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Well what can I say Scott Caudwell has made what seemed impossible possible? I had previously spent four arduous months trying to purchase a property with no chain. One would think that the sale would be straight forward. Not so I spent my entire time chasing the estate agents and the vendors’ solicitor who was supplied by the estate agent.
It was agreed between me and the estate agent that certain work would be carried out on the property. At the point of exchange I went to check the work. Nothing had been done and the vendor still had a lodger living there.
I was distraught I thought... (read more)Was this review helpful? Yes
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by 'Jimmy' 23/9/2011
- Branch:
- 2-3 Winton Square
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Great experience Had needed to Let my house as couldn't sell it. Had the place let by an open house viewing and the it was so straight forward. Very pleased with how it all went and would use them again. No problems for me apart from reading the tenancy agreement which was very long but Steve & Katherine did a great job for me!
Was this review helpful? Yes
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by 'Popes' 22/9/2011
- Branch:
- 246 High Street
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
The staff at the Crowthorne branch of Romans sold our home in 5 hours. Carl had viewers lined up for us and he was very efficient and ensured the smooth running of the paperworkand made sure the surveysand other inspections etc went ahead as planned.The branch held the keys for us as we had moved out of the area, and communicated with us at every juncture. We are very grateful to them and will use them again next year when we sell our rental properties.
Was this review helpful? Yes
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by 'Jimmy' 22/9/2011
- Branch:
- 2-3 Winton Square
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Great experience Had needed to Let my house as couldn't sell it. Had the place let by an open house viewing and the it was so straight forward. Very pleased with how it all went and would use them again. No problems for me apart from reading the tenancy agreement which was very long but Steve & Katherine did a great job for me!
Was this review helpful? Yes
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by 'Scott Caudwell' 22/9/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Well what can I say Scott Caudwell has made what seemed impossible possible? I had previously spent four arduous months trying to purchase a property with no chain. One would think that the sale would be straight forward. Not so I spent my entire time chasing the estate agents and the vendors’ solicitor who was supplied by the estate agent.
It was agreed between me and the estate agent that certain work would be carried out on the property. At the point of exchange I went to check the work. Nothing had been done and the vendor still had a lodger living there.
I was distraught I thought... (read more)Was this review helpful? Yes
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by 'Lesley' 22/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We chose Romans as we had used them in the past and didn't feel any other agency would perform any better. Our property was sold within 6 days of us putting in it on the market - however it took over 3 months to complete, this wasn't Romans fault though. On the whole Elliot King and his staff were very good - our only complaint is that several 'promised' phone calls didn't happen and we had to chase. Overall I would recommend Romans to anyone thinking of buying or selling. Our biggest complaint, however, was the Conveyancing department - several times I had to chase them to put information on the on-line page and more often than not we knew more about what was happening than they did! Until Elliott stepped in we were beginning to loose faith in the business.
Was this review helpful? Yes
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by 'H&K' 21/9/2011
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I can't thank Romans Tilehurst enough. We were looked after as buyers from Day 1 of our search and nothing was too much to ask. We found our home within a week and the whole process was made easy for us. Amy dealt with our offer professionally and quickly and Paula kept us up to date until we moved in. They even met us at our new home with the keys!!! Thank you for making our first time buying such a memorable time.
Was this review helpful? Yes
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by 'Tony Bathe' 21/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Sold within 3 weeks to a proceedable buyer when previous agent failed.
Was this review helpful? Yes
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by 'Andrew Miller' 21/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Agent made several visits to the property, valuation, suggestions on house improvements prior to sale, options on marketing and recommended an open house viewing to maximise viewing potentials. Open house vieing was aggressively marketed attracting many peoplle. Result was an offer for full asking price.
Excellent communication throughout, prompt call backs and status updates frequently. Especially liked the frequent updates after the offer was accepted, all the way through to completion. We knew exactly what was going on and enabled us to plan the move and subsequent purchase of new house painlessly.Was this review helpful? Yes
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by 'Heidi Wilson' 20/9/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Romans were great, I have no hesitation in recommending them to anyone selling or buying property in this area.
I both sold my property and bought a new property from them. I chose Romans because they seemed to have the largest number of properties in my price range in the area I wanted to move to.
At all times they were helpful and polite. At one point the chain broke down as my purchaser lost their purchaser. It was Romans, working with the other party's estate agents, who managed to keep the chain alive and get it back on track.
Once the chain was back in place Romans' Move Manager kept me updated as to what was happening and liaised with the conveyancers and other members of the chain. We complete on Friday.
I am very impressed with Romans and would use them again.
Was this review helpful? Yes
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by 'Nikki_1987' 20/9/2011
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
4 out of 5 stars. Fantastic agent, kept us up-to-date with everything happening with the house from putting the offer in, to completion. Allowed us to visit houses at times convenient to us, including evenings after we had finished work. Honest and reliable agent who made it very easy for us to find our dream house.
Was this review helpful? Yes
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by 'Miss Brown and Mr Allen' 20/9/2011
- Branch:
- 62-64 Reading Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Romans Yateley both sold our old home and found us our new home. We would like to thank Elliott for finding us our ideal house and securing the sale and also for being patient with us. Would have no hesitation in recommending Romans to anyone.
Was this review helpful? Yes
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by 'Swati' 20/9/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I took the flat in Bracknell for 6 month and date of leaving the flat was - 21st July.
It is 19th Sept today (almost 2 months) and I have not received the security Deposit.First, they delayed the clearing process and now they are slowly including rubbish things in the list.
They are very much aware that we are outside Uk, so they are taking advantage of that. They are fooling people who are coming from different countries.I am very very unhappy with the service they provided and still I have not got the deposit.
Believe me they charged heavily at the beginning and kept a decent amount as security deposit (as compared to other agent) and on top of it now they are troubling us.Was this review helpful? Yes
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by 'mrs giddins' 19/9/2011
- Branch:
- 62-64 Reading Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I found everyone at romans very helpfull with every stage of my sale ,From start to finally moving.
even when things seemed to slow down a little ,i was kept informed fully as to how my sale was developing,
I found mr elliot king to be most curtious,and was very professional in every capasity,
leaving myself with no concerns or worries, leading onto a smooth sale an finaly my move.
A very big Thank you to elliot an all the team at romans Yateley.Was this review helpful? Yes
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by 'John & Lynn Holden' 19/9/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
What a refreshing experience - we have finally found a firm of estate agents who offer the complete package. Joel in particular worked hard giving us advice, securing suitable tenants and meeting deadlinesl. All along the way, we have been kept informed and paperwork sent out well in time.
If you want to let a property through a highly professional company, we would recommend Romans Lettings every time.Was this review helpful? Yes
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by 'Mr Max Morgan' 19/9/2011
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Romans Tilehurst....just brilliant!!!! great helpful people....never a sour face.....loads of prospective buyers..
and as for that girl Paula....don't ever lose her!!! 15 out of 10 is my score.Was this review helpful? Yes
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by 'Jolene Baker' 19/9/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was very happy with the professional and friendly service provided by Robert at Romans Woodley. He returned all my calls on the same day and he kept me updated on the progress of my application at all times. From my previous experience letting agents do not provide adequate levels of service to tenants however this experience has shown that good to excellent levels of service do exist.
Was this review helpful? Yes
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by 'zoebob' 19/9/2011
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
+ve Mike was great whilst we were looking at properties and had alternative options with him for us to look at. He arranged for us to see a flat last minute which helped our decision making process. He always returned calls throughout the process which was appreciated and listened to what we wanted rather then forcing properties at us. While mike was on holiday the other members of staff were happy to pick up his calls and answer any queries we had.
-ve We had a lot of delays due to a management company who look after Oaktrees and after 3 weeks of waiting for responses, it wasn't until we mentioned that we might not be interested any more that we got any information from them. I feel Romans could have done a lot more to speed this process up.
Was this review helpful? Yes
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by 'Jay' 19/9/2011
- Branch:
- 167 Victoria Road
- Services:
- Experience:
- Would you use the agent again? Yes
The agents were fast in response my queries. They were also helpful to negotiate the dates of movement. I appreciate the professionalism of Romans.
Was this review helpful? Yes
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by 'Sally' 17/9/2011
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Scott came to our property in Aldershot and valued it at £220,000 so we put it up for £219,950. We still hadn't finished the garden and we were getting offers they started at £199,000 to £218,000. We had many offers and settled on £218,000. We had constant viewings from start to finish.
The sale is going through so well and we were so pleased Romans.We then saw a bungalow for sale in Mytchett and fell in love with it. (Romans had it up for sale)
We then put our main house up for sale for £419.950. The sale went live on thursday and we had a viewing on the friday and one on... (read more)
Was this review helpful? Yes
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by 'Michael Wilson' 16/9/2011
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I only dealt with Michael in the Alershot branch and he was very efficient. He showed me one house and then told me had another one that he thought I would like and he showed me that one the following night. This was the house I bought. He showed me around the property and was very courteous. He also showed me around when I went for my second viewing and was just as pleasant. Time keeping was great. He also, which I really thought was great, met me at my house on completion day and handed me the keys personally.
All in all a great service.Was this review helpful? Yes
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by 'S Fennell' 16/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We decided in April 2011 that we should make the move from Berkshire to Wiltshire for school purposes and to move closer to family now I have a family of my own and where I grew up after being away from there 12 years, and it was now or never as it would mean removing one of our two children from their school at some point which we would not want to do. So we were on a tight timescale and if we did it and sold then fantastic we would be achieving our dream and if not we had already secured a place at the local primary school so it would have meant staying so we were on tenterhooks wondering... (read more)
Was this review helpful? Yes
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by 'Sam' 16/9/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Antony and Matthew handled the sale of my house professionally and responsibly. I would definitely recommend them due to their 'can do' attitude.
Was this review helpful? Yes
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by 'Mr Paice' 16/9/2011
- Branch:
- 62-64 Reading Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We originally contacted Romans in the Autumn of 2010 when we first considered putting our property on the market. The branch manager at Romans Yateley, Daniel Collis, came to the house to carry out a valuation and such was his professional and confidence inspiring manner we agreed to sign with Romans before even consulting other agents in the town. Daniel assigned us one of his team, Lee Hayes, as our selling agent and they secured us an offer within a matter of weeks. Unfortunately, we were unable to find a suitable property and ultimately lost the buyer so came off the market over... (read more)
Was this review helpful? Yes
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by 'annie' 16/9/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
We chose Romans from 5 agents. There are a number of reasons why we were so impressed, as follows:
1 Their telephone was always answered within 1 ring and messages always got communicated, even where this tipped over to Romans call centre. Usually we got a call back within the hour.
2 Our valuation was carried out by the Assistant Manager, Matthew, rather than a "Valuation Agent" In itself this was a pleasant surprise and the valuation proved to be very accurate in terms of the price we sold for. Not an easy valuation for Matthew as very little property comes on the market in... (read more)
Was this review helpful? Yes
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by 'Cemetry Junction Landlord' 16/9/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Delighted with Roman's letting service! Have been with them for over 5years now, they have taken care of my UK property while I've been based overseas. They have dealt with every aspect of letting my property in a timely and professional manner. The service has also been very personal, I am on first name terms with my agent (thanks Rob!) and on a number of occasions he has gone well beyond the contracted call-of-duty to help with various little issues that have arisen, which is invaluable peace-of-mind as I'm living so far away. My property has never remained vacant, they have always found new tenants for me as soon as old tenants have handed in their notice (all of whom have been of the most desirable nature) and they have always achieved the highest most competitive rate of rental income for me..... Highly recommended!
Was this review helpful? Yes
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by 'Russ' 16/9/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I let me house with Romans for many years. I must admit that my initial experiences were not great as I had tenants who did damage to the property and I didn't feel I was getting great service. This all changed when Kelly Saunders was assigned as my property manager. Kelly has an eye for detail and I really felt looked after as a customer. She represented my best interests as the landlord, but I also thought she was very fair with the tenants. I was really pleased with the amount of communication I received and the regular reports about the property's condition. Based upon the experience I had with Kelly as my property manager I would highly recommend using Romans Lettings.
Was this review helpful? Yes
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by 'Justin and Carly' 15/9/2011
- Branch:
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
When we first saw our property on right move we contacted Romans about a viewing and they were very helpful. They organised our time of viewing and were always on time to meet us at the property. When we decided to make an offer on the property we dealt with Tim Harris who was very helpful, answered all our questions and made us feel he was doing all he could to help us in the process. After our offer was accepted everything was then handed to Lisa Roe to complete the sale. Lisa was very helpful, she always replied promptly to e-mails and calls, answered any questions we had and chased up both solicitors to ensure everything was going to plan, and it did!
Romans were professional throughout the whole process and I would certainly purchase/sell with them in the future.
Again a thanks to Tim and Lisa for all there help!
I would rate Romans 5 stars.
Justin and CarlyWas this review helpful? Yes
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by 'fflusher' 15/9/2011
- Branch:
- Roman House 118 The Broadway Warfield
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I don't often leave reviews, and this is the first time I have ever done so online, but I was compelled to find a way to reward Romans for the very refreshing, very professional service I received from the lettings division of the Bracknell branch. What really struck me was the way they did what they promised and also how the kept in contact with me. As a result a tenant was found quickly for my property. Thank you Romans
Was this review helpful? Yes
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by 'Andrew P' 15/9/2011
- Branch:
- 167 Victoria Road
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I and my wife are B2L investment buyers and have now dealt with Scott Caudwell and Mike Wilson of Romans Aldershot on 2 purchase occasions.
They are both extremley helpful, easy to get hold of an provide regular updates. They represent the client but I also feel they take care of the buyers needs in a positive effort to make sure that the sale proceeds smoothly from all sides. We needed to make a number of extra visits to the property before completion for refurbishment planning and they were happy to arrange and accompany as this was important to us as buyers.Was this review helpful? Yes
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by 'Samantha' 15/9/2011
- Branch:
- 246 High Street
- Services:
- Conveyancing
- Experience:
- Would you use the agent again? Yes
I had the good fortune to visit Romans this Monday gone and I was very pleasantly surprised after visiting the other agents in Crowthorne. I dealt with Gary & Carl who were very friendly!! Offered me a hot drink before I even told them what help I needed. They were so knowledgable about the area and what I should do so I have invited them to see my house to sell it and have already decided that they will be my choice after the 'cold' reaction i got from the other agents..
Very impressed as they seem to genuinely care.
Was this review helpful? Yes
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by 'Mr C Jackson' 14/9/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I am delighted to provide a testimonial for Romans. The service we received when selling our home was both professional and efficient. The staff were knowledgeable and courteous at all times and I have no doubt that the tenacious and professional attention of our lead agent Chris Bisson helped us to achieve a very acceptable price for our house. The addition of a bespoke transaction mangaer ( Natalie ) helped to smooth the sale process and bring about a faster completion. Well done to the Romans team.
Was this review helpful? Yes
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by 'Arseniy' 14/9/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I've been really impressed and very satisfied by the service I received from the sales team. Many thanks everyone and especially to Natalie Boyd - it was great working with you!
Was this review helpful? Yes
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by 'Jackie Reeves' 14/9/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I had excellent service from Paul and his team at Romans in Woodley during the sale of my property and the purchase of the new one. They were always very pleasant and helpful and all the dealings I had with them went very smoothly, and I also appreciated the Energy Advice they gave, which was free of charge. I would be more than happy to recommend them to anyone.
Was this review helpful? Yes
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by 'Debbie' 14/9/2011
- Branch:
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
I had been in touch with Jessica via email from HK letting her know that I would be looking for a house to rent when I arrived back in the area. She sent me all the relevant information I would need, and as I hadn't rented in the UK before, was very welcome!
The house we looked at was the first one I saw in Wokingham and was almost perfect for us, but I decided later on that we required a larger house and was shown one by another agent which suited us better.
Jessica kept in touch and helped with anything she could and I would be happy to recommend her and the Romans team to anyone. We will be using Romans when we are looking to buy a house in the near future.Was this review helpful? Yes
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by 'Richard Bough' 14/9/2011
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Richard Bough has been managing the above property for a number of years and has been an excellent agent.
There have been a variety of problems, culminating in the latest -an infestation of cockroaches, discovered when the tenants left: but throughout, problems have been dealt with efficiently and speedily. Communication has always been very good, and an ongoing dialogue easy to maintain.
The address is Crowthorne House, Nine Mile Ride, Wokingham, RG40 3GZ---this does not appear on the list providedWas this review helpful? Yes
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by 'Nick Flower' 12/9/2011
- Branch:
- 22 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Two weeks before I was expecting to move into a flat which I had agreed the terms on, the landlord decided to pull out of the agreement. This left me and my girlfriend homeless. Romans' Wokingham lettings team were fantastic at trying to find us somewhere else to live. Seirian Jones pulled out all the stops to show me round at short notice and in the end we managed to get an even better place to live. A massive thanks to Ellie and Jess who also kept me up to date with new properties that came to the market. Everyone was amazing!
Was this review helpful? Yes
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by 'Mike Young' 12/9/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been using Romans for a few years letting an apartment in Reading. The staff have always been very efficient and courteous. In particular my letting agent rob flood always goes above and beyond to get the job done!
Was this review helpful? Yes
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by 'Emma Doel' 12/9/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have been very satisfied with the professional and friendly way in which Emma Doel has dealt with the changeover of tenants in my property.
Was this review helpful? Yes
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by 'Jamie Hope' 12/9/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I have let my property through Romans for around 18 months while living abroad and have found the service to be exemplary. When tenants move out the porperty is well marketed and always quickly filled and all of the administration is efficiently handled in advance.
My main contact at Romans Rob Flood is always proactive in all communication, keeping me informed and crucially sorting out any issues quickly, efficiently, with common sense and with the minimum of fuss. For me it means peace of mind and that I can relax knowing that my property is in good hands - thanks Rob and the team - 5/5 for the service
Was this review helpful? Yes
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by 'T Martin' 11/9/2011
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I spoke with Michal at Romans, Tilehurst in August this year and from then right up to our new tenant moving in the process was very efficient and smooth. I spoke to Michal mainly by email as I was overseas at the time, all my questions were answered by return and he moved quickly to find me a tenant. I am always very busy - the whole process was very painless and did not cause me any concerns at all. The service was excellent along with the communication right up to when our new tenant moved in. I would highly recommend them. Thank you Michal.
Was this review helpful? Yes
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by 'Bert Hines' 10/9/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Kelly Saunders oversaw the change of tenancy at the above named property while we were on holiday. All the
procedures were carried out thoroughly and efficiently thanks to Kelly.She is always very helpful and accessible, she is a credit to Romans.
Was this review helpful? Yes
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by 'stw' 9/9/2011
- Branch:
- 246 High Street
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Carl helped us sell our home with the minimal effort - he did everything. Thank you Carl :)
Was this review helpful? Yes
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by 'rubesinthedust' 9/9/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Tony Gibson and his team at Wokingham change all the usual perceptions about estate agents. He is one of the most personable people I know and very thorough. Michael, his colleague, helped us through the process negotiating the price on behalf. I would recommend Tony and Romans.
Was this review helpful? Yes
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by 'thespongers' 9/9/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
My partner and I have been renting through Romans for 18 months now after selling our house through the same company due to work circumstances. They have acted professionally and treated us well as tenants. We have also met our landlady who is a very decent person so I suppose when you get all these things right you are bound to have a good relationship. Long may it continue.
Was this review helpful? Yes
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by 'Polandgirl' 9/9/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Romans fix problems quickly when I have them with the property which is good. Tracey and shirley are also very polite. I have friends also fromPoland who do not have same luck with their agent. I am pleased with Romans
Was this review helpful? Yes
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by 'Michael Bubel' 9/9/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
I found the service from the initial stage precise clear and informative.The presentation of what my responsibilities were and what was need was excellent.Once agreed the house was marketing very professionally with excellent advice on what should stay/or not and excellent photos of the inside and outside taken.The way the house was to be marketed was presented in a very positive way leaving me knowing that the house was in good hands.Once the house was put on the market to be let the response were extremely quick and tennants of excellent quality were found extremely quickly within 1 week.The vetting of the Tenants and report give were also of a high standard and everything was completed quickly .Very highly recommended service with excellent after care.
Was this review helpful? Yes
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by 'C Dahl' 9/9/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
We had an issue with a supposed leak in our flat and as the managing agents Romans were exceptional in helping to resolve the problems including investigations, surveyors and repairing and making good. Richard Baugh and his team went over and above my expectations as the agents and I would highly recommend their services to anyone considering letting a property through an agent.
Was this review helpful? Yes
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by 'Pleased as punch' 9/9/2011
- Branch:
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Very pleased. Have been a landlady with Romans for about 5 years and have recommended to friends and family who have used them too.
Was this review helpful? Yes
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by 'Mrs Bruce' 9/9/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Our experience with Romans has been generally really great! Particularly dealing with Emma Doel of the Woodley branch. All our queries/problems were dealt with timeously by Emma and she has always been polite and professional with all our dealings.
Our only problem with Roman as a whole has been the direct debiting of our rent. Romans realised after approximately 6 months that they had not been debiting the correct amount which has resulted in us having to pay off the arrears.
Other than that we have been really happy and hope that we can find a new property to rent within the next two months :)
Finally, just a quick thank you personally to Emma Doel for all her assistance and understanding with all our dealings. You are an asset to Romans... :) x
Was this review helpful? Yes
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by 'Bondi' 9/9/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I was looking for a new property to rent and needed to find somewhere relatively quickly. I contacted Romas and viewed the above property within a day of calling - thanks to Jon Jackson- Bass. Within hours of viewing I had been accepted as a the tenant and was then assisted with all the paperwork, contracts etc by Natalie Cox.
The whole process went very smoothly and I moved in a month later. I would like to thank them all for an extremely efficient and helpful, friendly service.Was this review helpful? Yes
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by 'cc' 9/9/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Moving in process was pretty easy. The property was managed and was originally with spark energy as in the contract, this was fairly easy to change.
The notice process was also good. The lettings manager (Kelly Luck) was specially helpfull in explaining the procedures given my circumstances. The viewings for the property seemed to accomodate me, and I didn't feel pressured to let people into the property if I didn't feel particularly happy with it on a given day.On the whole a pleasant experience.
Was this review helpful? Yes
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by 'not to be outdone' 8/9/2011
- Branch:
- 76 Yorktown Road
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
The people at Sandhurst are worthy of a recommendation. They helped me sell even though the buyer tried to get the price down again after the offer had been accepted. Going on the advice of Marrk, we all managed to come to a reasonable agreement. It took him time and extra work, but he did it. Thank you to the whole team.
Was this review helpful? Yes
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by 'happy tenant' 7/9/2011
- Branch:
- 67 Victoria Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Many thanks to Romans for a Very helpful, friendly and Very professional service from the start i would definitely rent from them again and certainly recomend their services ! well done and thanks again :)
Was this review helpful? Yes
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by 'DEBBIE' 5/9/2011
- Branch:
- 122 London Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Not all of the staff are unproffesional and imcompetant in this branch - but it just takes 1 or 2 to let the whole Company down.
My previous two properties i bought and sold through Romans- no hitches - an impecable service provided. So why is the Lettings department letting the company down? Is it because they are too busy to care about their clients? or maybe just too young and inexperienced?
I had problems in the information given out by Romans.I was told that i would not have to pay council tax on my property - WRONG -. If we had known this we would have asked the rent to... (read more)Was this review helpful? Yes
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by 'Constant Hassel' 2/9/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Well where to start...Very poor communication, do not respect their customers, and liars!
Within the first month of living in the flat i rented there were issues. When i viewed the property i was told all issues will be resolved ready for move in date...Well the place still had smells of smoke, and mould everywhere. My water pump was leaking since i moved in, took them 2-3months to repair so this meant i had verly little water pressure for all that time, and i also had a 9 week old baby at that time. Then upon leaving and getting my deposit back, well the contract taht i hold and the one i... (read more)Was this review helpful? Yes
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by 'Mark' 2/9/2011
- Branch:
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
PLEASE PLEASE do not use Romans Estate Agents, You really will regret it, no feedback, the customer service is shocking to say the least, do not sign the contract. Please take this information and look around at other agents, you will get a better deal with a proper estate agent, i wish i had read all the other complaints first, which are many.
Was this review helpful? Yes
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by 'Julie' 30/8/2011
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Awful!
Took £401 as deposit for property I viewed on 20th August. Went to their offices, completed all their forms and paid the money.
On the 22nd they rang and said owner had decided to sell the property and sent me a form to get my money refunded, saying it would take 3 working days. Well it's now 30th August and since payment was taken on the 20th I think the 3 working days have passed. Plus why should I have to fill out a form requesting a refund.
The money was still showing as pending on my account so I asked if they could fax my bank asking that the payment was not... (read more)
Was this review helpful? Yes
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by 'bobik' 28/8/2011
- Branch:
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Very helpfull, great property selection would use them again.Excellent
Was this review helpful? Yes
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by 'Peter Rooke' 26/8/2011
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? Yes
Extremely professional and thorough service from Michal Matejka who went out of his way to make sure that everything went smoothly.
Was this review helpful? Yes
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by 'june' 24/7/2011
- Branch:
- 22 Market Place
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Very pleased that we selected Romans for the sale of our property - professional service from Tony and team and from Natalie our Move Manager. They were readily available or would return calls promtly when we needed advice. Would recommend Romans to anyone considering moving home.
Was this review helpful? Yes
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by 'Impressed seller' 7/7/2011
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Excellent from start to finish nothing ever seemed too much trouble.
Would recommend without hesitationWas this review helpful? Yes
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by 'SickofSpivs' 30/6/2011
- Branch:
- 122 London Road
- Services:
- Conveyancing
- Experience:
- Would you use the agent again? No
V. Poor.
Controlling and inflexible in my opinion
Appera out of touch with reality.
Tried to arrange a viewing - impossible, despite the current economic climate. Told me vendor would not be interested unless I viewed on an \'open day\'
Business is obviously so good; that they do not need proceedable buyers.
Was this review helpful? Yes
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by 'madds' 24/6/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
romans in wokingham advertised my house and sold it within weeks they always kept me infomed and was honest about the price and didnt hide when it came to price reduction which in the end was the reason is why we sold, it you dont use romans it could cost you thousands
Thank you romans and Michael PageWas this review helpful? Yes
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by 'JJ' 22/6/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Terrible customer service, incompetent staff, AVOID them!
This is the 3rd time I have tried to let a property through Romans, and I can safely say I have learned my lesson and will NEVER look at a property advertised by them again.
I recently arranged to view an apartment to let with them, after finally getting through to someone in the lettings department I got a viewing. I arrived at the property promptly only to find 3 other couples already there waiting for the agent, after chatting we discovered that they had booked us all to view the same property at the same time. After a 30... (read more)
Was this review helpful? Yes
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by 'Ali Costelloe' 6/6/2011
- Branch:
- 2-3 Winton Square
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I have used various Romans branches over the last 4 years, in my capacity as Property Manager for a company that provides services to people with disabilities, and have found them to be helpful and honest each time. I have had very few issues in the 15 properties I have rented through them and when there has been a problem, it has largely been dealt with very quickly. They are understanding of our clients' situations and are very accommodating. I can't really fault them and it's clear why they're the largest agent in the area.
Was this review helpful? Yes
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by 'Not very happy romans tenant' 26/5/2011
- Branch:
- 122 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Do not use Romans, they have landlords that don't care about the tenants when you move out you are charged ridiculous amounts of money for repairs even if you didn't cause the damage. They take days to answer emails and weeks/months to action any repairs. Most of the properties are poorly decorated and in need of whole house refurb. Romans staff are happy to take your money but will hardly help you, always favour the landlord. I was left with no working cooker for 8 weeks over xmas, did Romans help, no. I'm still waiting for my deposit money back, should have got it march, they told me it was sent to the wrong bank account.
Avoid Romans, do not use.
Was this review helpful? Yes
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by 'Still waiting...' 11/5/2011
- Branch:
- 2-3 Winton Square
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible service manned by incompetent staff. Whatever you do, do not rent through Romans. They have been nothing but bad, turning up unannounced, not passing on messages and we're still waiting for our deposit back after moving out a month ago. I will never go near Romans again. They make other estate agents look good - and that is saying something!
Was this review helpful? Yes
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by 'angry duck' 9/5/2011
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Estate agent with no professionalism shown. Due to lack of basic admin on their part, i.e putting my offer forward to vendor in a timely manner, I lost out on the same property twice!!!
Was this review helpful? Yes
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by 'Tired of Romans' 4/5/2011
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Where do I start?
The manager visited us, gave us what he thought was a good price to market our property at, and all was agreed.
After 1 investor viewing who decided against an offer after he asked what we thought at a hugely reduced price "because of family problem", the next was a woman who wanted a completely different type of property to ours-pointless-upon this viewing, the (what I can only describe as) child left his folder with client details in my property, then turned up unannounced and let himself into my property to pick it up!
Next, the "assistant manager" rung up after... (read more)
Was this review helpful? Yes
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by 'Simone Browne' 26/4/2011
- Branch:
- Roman House 118 The Broadway Warfield
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
So unprofessional, with extremely bad customer service and customer handling techniques. Mainly from the so called Branch Manager.
She also told me (a potential tenant) about the reason she could not go through with my tenancy agreement, blaming this on the fact I had a child, rather than informing me of the real reason. The fact she detests my ex partner, who was employed by Romans until he was driven out. A true circus of a company.
Was this review helpful? Yes
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by 'torny' 13/4/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
As soon as they get the contract signed, Romans lost interest to us. We have chase them up. The customer service is bad. Very, very economical with the truth.
Was this review helpful? Yes
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by 'Cav' 16/3/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Terrible experience with the agent who was very swift to show around the property but only fooled us again and again once the deposit was made. None of the criteria set at the time of deposit was met although the agent kept saying that everything will be done when we move into the property. The house was covered with dust (everything including furniture, doors, windows, etc.) when we moved in, appliances are still not working after 15 days of the move. We have had a terrible experience and would never use the same agent again. Totally lost trust in the agency.
Was this review helpful? Yes
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by 'Upset Customer' 25/2/2011
- Branch:
- 122 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
A very unhappy tenant with broken heating since October last year - yes thats right through all the snow at the end of the year. We went over a week sometimes with no heat and its still not fixed now in Feb. The property manager is one of the rudest people I have dealt with in a long time and has absolutely no idea of what customer service is, but hey, she has a BA(hons) so I guess that makes it okay to talk to people like shite!
Please feel free to post comments on my blog www.romanslettings.com and lets spread the word!Was this review helpful? Yes
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by 'Notimpressed' 24/2/2011
- Branch:
- Unit 1 Chalfont Court Lower Earley
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
If Carlsberg made the worst estate agents of all time it would be this bunch of money grabbing time wasters.
Their fees are extortionate, there services are terrible, and their viewing system is an absolute joke. They have no customer focus. All they see you as is another bag of money.
If that's what you want from your lettings agent then go ahead choose Romans. If you want a estate agent who wants to look after you, go somewhere else!
Was this review helpful? Yes
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by 'FedupwiththisSH17' 24/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I've been renting a managed flat for 6 months now and since the start have been having arguments with the property manager regarding rising damp in the property. We have consistently been slapped in the face by our letting agent who denies the fault and has blamed tenant lifestyle and has told us to clean the mould off the walls.
This flat has damaged my health and my belongings.
I'm fed up. I went to Environmental Health about it.
Overpriced. Unprofessional. Poor service.
Go with Romans if you want to be patronized, deceived and violated.
Was this review helpful? Yes
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by 'MartianGirl' 23/2/2011
- Branch:
- 22 Market Place
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Sky high fees. 14 days rent +VAT and no breakdown of fees offered. We found a great property on their books, but just too expensive to continue. Plus, I refuse to sign up to a
Was this review helpful? Yes
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by 'reviewer' 15/12/2010
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
My move manager was brilliant. She was my point of contact from beginning to end and she kept the chain moving - she was constantly ringing and chasing everyone to ensure we could all move as quickly and as smoothly as possible. It was going well - but close to the exchange bmy uyer withdrew, leaving me with no option but to re-sell my home or lose the one I wanted to buy. I called my Move Manager - my house was back on the market within hours and was sold to another buyer after 6 days.
Was this review helpful? Yes
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by 'D P Dance' 25/11/2010
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I offered on a "no chain" "quick sale" investment flat in July. I am still waiting to exchange as the vendor is in massive negative equity, (should they not have told me this), and has been unable to obtain approval from her mortgage lender to sell.
I believe that they may have committed an offense under the Property Misdescription Act, and shall forward a complain to Trading Standards shortly, I spoke to the TSO yesterday and he said that they are brilliant in staying within the law, (just). I shall also be complaining to the Property Ombudsman as I believe that they have conducted them themselves in a manner likely to bring the Industry into disrepute.
Was this review helpful? Yes
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by 'keith' 21/10/2010
- Branch:
- 2-3 Winton Square
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Very very expensive, I viewed a rental property with Romans and the agent had never seen the property. The tenants showed us round in the end I have no idea why the agent was even there. We really liked the property so we made a full asking price offer and then we were hit by the amount Romans charge, over
Was this review helpful? Yes
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by 'Heartman' 29/9/2010
- Branch:
- 2-3 Winton Square
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Rude, aggressive & pushy children who are unable to have a developing adult conversation with open 2 way communication. As with all children they like to interrupt and throw toys out of the pram when things don't go their way.
Continually called my mobile when advised not to, I work in medicine so I was with a pt, they knew this (especially one of them, who I believe to still be in nappies), he called my mobile several times in 20 mins and persisted even though I told him I couldn't speak, he also did the same at my wifes work.
He accused me of being a prolific withdrawer even though I... (read more)
Was this review helpful? Yes
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by 'TCF' 25/8/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Quite happy to get us on board into their rented property at the outset of the tenancy agreement, but then when moving out it took 7 weeks to have our deposit returned. This was driven by our calls and emails rather than the other way around, and be aware of whats in your contract as Romans like to charge admin fees left, right and center for doing as little as co-signing a piece of paper.
Communication - poor
Care for the tenant - shocking
Costs & fees - poorWas this review helpful? Yes
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by 'mikayil' 17/8/2010
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Horrible experience. I cash purchesed the flat. They forgot to give me front entrance key. So I called them told them to fix it. They did not do anything for 1 week. Next monday manager gave a a key which was wrong again. Then he asked me to try another one at that point I told him to go and check it himself. I nearly went to court.
Do not use Romans unless you have no option.
Was this review helpful? Yes
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by 'herbie' 17/8/2010
- Branch:
- 67 Victoria Road
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We were totally disgusted by the treatment we received from this agent. They told us they had clients waiting to view and in 7 weeks they failed to obtain a single viewing. They insisted on an open house, when we said we did not want to wait, what a joke no one turned up. We found the staff rude. We would strongly advise any one cosidering them to forget it.
Was this review helpful? Yes
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by 'Jim' 22/7/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Shocking letting agent. We were just given the keys to the house with no inventory clerk. The place was dirty. When we moved out, they decided to try and charge us
Was this review helpful? Yes
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by 'Greedy Romans' 21/7/2010
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
Scandalous. We recently tried to rent a property through Romans. All agreed until we encounted their admin fees.
Was this review helpful? Yes
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by 'Robbed by Romans' 28/6/2010
- Branch:
- 22 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Will never use again. Massive costs for very poor service and massive fees, ie to re-new the contract unaltered was almost
Was this review helpful? Yes
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by 'B' 16/6/2010
- Branch:
- 94 Fleet Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
]]
Shocking customer service and a bunch of theiving rip off merchants. They tried to rip me off by charging for contract renewal fees ofWas this review helpful? Yes
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by 'Jay' 15/6/2010
- Branch:
- 30 - 30A School Road Tilehurst
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
A bit pricey but very professional.
My only reservation is the fact that they force tenants to renew their contracts every year ather than let them change to rolling contracts. This caused us some issues when we wanted to end the tenancy and found out that we wouldn't be able to leave the house for nearly three months, which was awkward since we offered on a house as first time buyers with no chain and didn't expect to be tied in in the rented property for som long. However, Romans and our landlord were flexible and we could leave earlier, as soon as they found a new tenant.
Overall, a good experience and wouldn't hesitate to use them again in the future.
Was this review helpful? Yes
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by 'hampsta' 17/5/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We rented a 2 bed flat for almost two years with the Reading office, and ended up buying a property being sold through Romans in Caversham. When we explained we were renting with them and both parties were keen to move quickly, they said '
Was this review helpful? Yes
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by 'ayer' 11/5/2010
- Branch:
- 122 London Road
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Romans lettings in Camberley. Their modus operandi is very simple for ripping a tenant's deposit is very simple. It is done legally and officially in connivance with their " recommended cleaning company (2 of them who quote similar prices - prices which are 3 times more than those of normal cleaning companies) and their "independant inventory clerks" - Oakley and Jane. You have to use " their recommended" cleaning company . If you use the other normal cleaning companies, the "independant inventory clerks" Oakley Jane, will make sure, that they put the remarks that the cleaning has not been... (read more)
Was this review helpful? Yes
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by 'Loobyloo' 26/2/2010
- Branch:
- 2-3 Winton Square
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
The Romans (Basingstoke) team was outstanding, sold my house in the first week for my full asking price! I can't understand the bad reviews! The most honest agent I have dealt with and would recommend in a flash! Thanks guys!
Was this review helpful? Yes
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by 'relocation relocation' 26/2/2010
- Branch:
- 2-3 Winton Square
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I took their advice in selling my house and I was particularly interested in the 'Open House' idea as it usually gets more money for people. I was pleasantly shocked as they got me 3 offers and I ended up with
Was this review helpful? Yes
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by 'Adriane' 25/2/2010
- Branch:
- 33-34 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
We rented with Romans for 1 year and they were really efficient. Fees are a bit expensive when compared to other agencies; however, the service provided was well paid off. In particular management of the property (Jason). Quick response, efficient, full deposit back in 3 days after check out. Could not be better.
Was this review helpful? Yes
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by 'mike' 3/2/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I must admit I was shocked with Romans Bracknell. I got phone calls from different people asking the same question about our viewings! I got emailed properties way, way (way) out of my budget even though I stirctly stated what I would be willing to spend. We never saw the same agent at a viewing more than once in a row and didn't feel as if we were being treated like customers that were worth their while?!
Was this review helpful? Yes
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by 'Letdown' 1/2/2010
- Branch:
- 122 London Road
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
I'll try to keep this brief!
Seven months rent arears and court costs, only consolation that they are holding the initial months rent in advance and the deposit, which they then say they are taking
Was this review helpful? Yes
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by 'PB' 16/1/2010
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
]]
Romans is without doubt the worst estate agent I have ever dealt with. They are liars and do nothing for their fees. We put our property on the market with them and they sold us the 'Was this review helpful? Yes
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by 'Akkas' 8/1/2010
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
An organisation which claims high levels of efficiency and customer satisfaction - it would seem that this organisation would rather leave a property empty then to accelerate a check in, so that a tenant is able to occupy the premise early.
The tenant would benefit from being housed sooner, the landlord would have his/her property rented earlier and the agency would gain from recieving there management fees earlier yet - Romans would prefer to wait the full 7 days before handing over a property as their procedures are some what inflexible.
There is certainbly no personal touch, and... (read more)
Was this review helpful? Yes
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by '1st_time' 16/12/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Put an offer in, accepted, but lost out to another offer. Had a rude telephone call telling me this from the Reading office, followed by an even ruder letter, which gave me the distinct impression that they viewed me as the lowest form of life. I'm a 1st time buyer with a large deposit, no chain, can move quickly or slowly depending on others - you would have thought desirable, no?? My pickyness - wanting a property with a functioning roof for example, was mocked - I should apparently go for the 1st property I viewed, irrespective of condition, price or fit to my requirements, and I should accept their recommendations on mortgages, & conveyancing (which took 6 emails to cancel!) without query. They also phone me daily, and keep emailing me details of properties I've already said I've no interest in - I don't want a bedsit / studio apartment thanks, nor do I want to move to an entirely different town to the one I'm house hunting in... In short, AVOID
Was this review helpful? Yes
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by 'Max' 10/12/2009
- Branch:
- 33-34 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'Max' rated Romans but did not write a review. -
by 'How are these people in business?' 14/11/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Possibly the worst agents in the world? Apart from charging fees for everything possible (especially poignant was the reference fee for each of the two of us even though we were paying the one rent together!), they charged us for getting the property professionally cleaned even though we cleaned the place for 4 solid days before moving out. I could cry because they removed almost
Was this review helpful? Yes
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by 'John' 10/11/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We put our house on the market with Romans last year (Fleet branch). It was obviously a difficult time for anyone to sell back then. When we did get viewings, the agent turned up early whilst we were still in. The manager and his staff inundated us with calls, despite us telling them not to ring one of us whilst we were at work. I can't answer my phone at work, but call after call after call - staff were told to ring my partner but they didnt listen. Pressure tactics to try and lower our asking price way way below anything near what we wanted. Didnt take our opinions into acount. Eventually, we took the house off the market, waited a few months and tried again with another agent who sold it in less than a third of the time Romans had our property on the market. There are a lot of Romans boards up along the streets, but they dont have enough time to dedicate to a sale as staff must be dealing with numerous properties at once. Very poor company.
Was this review helpful? Yes
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by 'NOMAN_ROMAN' 7/11/2009
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Romans - please look around before you approach the Romans Estate Agents.
It's an irony that I've to choose a single star for them in their rating. I would personally have no stars when rating them.
They rush you into making a decision!
Once you given them a quote, they would call you with an hours time to say that the quote is not enough... Surprise surprise, the actual seller is not even informed about the price you quote!!!!
Don't go with them.. Trust me... You would go through lot of stress when you buy property from Romans.
Was this review helpful? Yes
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by 'Aremel' 30/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Ridiculous fees (
Was this review helpful? Yes
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by 'jason' 13/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Never ever rent from Romans.
I rented a house from the Bracknell office and the following happened:
Lots of hidden cost such as a
Was this review helpful? Yes
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by 'Avoid Romans' 1/10/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Truely Truely the worst service. I really cant understand how some people still have their jobs.
Dealing with Romans, we rented a property we saw advertised at the Lower Earley branch. We likely the property and decided to go for it, after the inital silly high fees for paper work we was in and Romans had a chunky
Was this review helpful? Yes
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by 'superted187' 1/10/2009
- Services:
- Lettings (Prospective customer)
- Experience:
- Would you use the agent again? No
We viewed a property in Reading with Romans and initially decided to Let it out.
We decided not to as we were put off by Roman's various fees and charges, which we have since discovered are among the highest in the area.
Our advice - shop around.
Was this review helpful? Yes
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by 'Roge Romans' 13/9/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I am not at all surprised by the negative comments about Romans, they are by far the worst agent in the area. They may look good from the outside, but once you've signed on the dotted line it all goes down the drain. They use threatening tactics to pull the wool over your eyes, promise the earth and don't deliver. They are rude and arrogant and think they are always right. I have moved to another agent to sell my house which are far more pleasant.
I have read about the case many years ago in which they were taken to court for sticking For Sale signs at their own employees house to boost exposure, if they can do that, what else are they doing? Avoid at all cost!
Was this review helpful? Yes
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by 'oohtaboo' 9/9/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Stay away from Romans. They use appalling tactics and are terrible liars, doing their best to speak so loud and fast on the phone so that you can't get a word in! Saw a house through them, offered full asking price..fairly sure they have not bothered informing vendor of our offer because surprise surprise they have one of their own clients lined up to buy it (with a lesser offer) and have persuaded the vendor to take house off market until said client sells his house!! Such poor advice to give their clients and a piss poor way treat me as a potentail purchaser...not to mention failing to fulfill their legal obligation to inform their client swiftly of all offers made!
I hear they are due to open an office in Caversham soon - heaven help us! Don't use Romans, use anyone else!Was this review helpful? Yes
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by 'Stef' 24/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
I used Romans to rent a property in 2007. The first property we viewed, we fell in love with so put down a holding deposit. However the landlord (not romans) pulled out at the last minute but Romans found us another suitable property less than 24 hours after. I found that the customer service was very good and they were always helpful. No problems with the deposit return so was very happy. However i am now looking to rent again and have contaced romans a few times regarding properties, but no one got back to me, therefore i do see that their once fantastic customer service has gone down hill.
Was this review helpful? Yes
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by 'Do not let romans manage your property' 20/8/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
My problems started after I asked Romans to take over fully managed services of my property. They clearly have too many properties to look after per person (I have since found out they have 200+ properties per property manager) as response times were terrible, maintenance was delayed and some never actually got done so in the end I gave up on them. I also had direct contact with my tenants and checked up on Romans and discovered that messages I had been passing to them had never reached my tennants and that they had been reporting issues repeatedly and not getting any support and Romans had... (read more)
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by 'Digusting Romans Yateley!' 17/8/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Romans Yateley "Live auction!": These guys asked me to increase my offer 5 times using it to intice an auction / bidding war between other interested parties to get closer to asking price.
While I had the offer(s) in ( and all this bidding was going on) the house was not 'under offer' but still taking viewings and other offers!
When I eventually said this is ridiculous, give me a figure the seller will accept they came back with a price (4k under asking). I agreed to that price and as far as I was concerned the property was sold STC.
Next, they call back saying another party... (read more)
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by 'What has the Romans ever done for us?' 17/8/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I'd rather live in my own sick than deal with these money grabbing ******** again. I'm in the middle of writing an official complaint to the Office of fair trading due to their underhand tactics. They want
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by 'Rob' 7/8/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Absolutely terrible. Excuse after excuse IF they answer the phone. The best/worst one was when selling my second home they tried to sell the home I was in! No response, had to go directly to the solictor to get it fixed. Extremely rude and all their mistakes were either blamed on a different department or even on me. Inept. I'm amazed they are still in business. At my office I said I was having issues with an estate agent and 9 different people instantly said "Romans?". The lesson I have learnt is to ask around beforehand as if I had I would not have gone near them. Avoid!!!
Was this review helpful? Yes
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by 'Clean house for nothing' 28/7/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I used Romans Bracknell to try to sell our property, in the contracted term we had very little viewing, the ones we did have, we were told the people could afford, but often the buyer would state on viewing they were only thinking upto a price nearly 90 K under our asking price. So many time they booked a viewing and would know on the door to tell us they had just found somewhere or needed to cancel urgently due to a problem. We did get offers but way below the asking price, which Romans were comfortable with, and we reduced by 40K too! I had lots of Romans staff around showing property that had never seen it before and only 2 persons appeared to "try" and sell it during a viewing. I would not use again
Was this review helpful? Yes
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by 'stripeyrache' 25/6/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
This specifically relates to Romans in Bracknell. They continue to advertise properties for ages after they've had offers accepted or even been sold, they don't mention anywhere that it is Sold STC like other agents in the area do. When looking to buy I phoned up about three properties all of which I was told were gone.
Although they took all of my details they didn't contact me about new instructions. When we did see a house that we really liked we put in an offer. In the end the vendor went with another offer over ours, Romans didn't think to call us and let us know. When my partner eventually called and spoke to the branch manager, he was bluntly (and rather rudely!) told that "you obviously didn't offer enough money, did you?". We had offered the asking price.
Was this review helpful? Yes
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by 'TOpcat' 15/6/2009
- Branch:
- 33-34 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'TOpcat' rated Romans but did not write a review. -
by 'UNHAPPY CAMPER' 28/5/2009
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Was on with them for months and couldn't sell, kept saying drop the price drop the price and was then rude when i picked the keys up to give it to another agent. To top it all off left my front door unlcoked. STEER CLEAR.
Was this review helpful? Yes
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by 'tasha4340' 12/5/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
My first dealings with Romans was when I informed the estate agents that I would be vacating my rented property. 3 weeks later I was advised that I needed to be at the property at a certain time as they had a viewing and did't have keys to get in. I spent the whole morning cleaning the house whilst trying to occupy my 5 month old son and when the time came no one turned up nor did anyone have the corteusy to ring and let me know that the viewing was taking place. This happened once again the day before I was due to move out needless to say no one turned up yet again. I was then advised in a... (read more)
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by 'Baggy' 7/5/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
There's no real point to go over the details - so many people here seem to have had the same experience with this crowd over and over again.
They don't care about you. They don't care about your property and they don't care about your tenant (or what kind of tenant you have). They just want your money.
Please - take a wide berth and find someone else that doesn't have a wallpaper roll long list of people who have complaints about their service.
....and be careful of who you go to...there's some others in this area that are no better than Romans, especially when it comes to property letting.
Was this review helpful? Yes
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by 'another_romans_victim' 22/4/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
This review is for the Sandhurst branch (I should think it'll be all the same for others).
They have been bugging me for months trying to get me to go with them but their 2% +VAT fees were way too high. They were in no mood to reduce their fees (which I can understand in the current climate), and there was no chance in the world I would pay that amount either. Anyway further negotiations resulted in no conclusion so I decided to approach another agent which were far more pleasant (unlike Romans arrogant attitude) and were happy to negotiate a good fee, until Romans found out about it and... (read more)
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by 'Orlando' 14/4/2009
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
After leaving University I have rented a number of properties through numerous agents and Romans were by far the worst of them all.
During my time in the property managed by Romans my deposit had numerous deductions taken from it without any notification whatsoever, moreover after paying in excess of
Was this review helpful? Yes
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by 'Little miss sunshine' 6/4/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
If you would like someone to be rude and obnoxious to you over the phone I would recommend phoning Romans! I don't think any of them know what good customer service is.
Was this review helpful? Yes
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by 'Raju' 18/3/2009
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Very unethical company, did not remove the property off the market when accepting our offer (for over 6 weeks) now they tell me they have a better offer.... Seemed dubios from the start and just kept us hanging.
Was this review helpful? Yes
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by 'VG' 17/3/2009
- Branch:
- 33-34 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
User 'VG' rated Romans but did not write a review. -
by 'jenb' 20/2/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
WHERE DO I START!!! This estate agent prioritises making money for Romans over looking after the customer and their property.
I used them for 18months before transferring to Village Properties who have been EXCELLENT.
I have had to seek compensation twice from Romans for (1) not complying their their agreement, and (2) carrying out substandard maintenance. Let me clarify....
The first tenant we got in the property was recommended by Romans as the 'best option' out of a list of tenants. They gave him keys to our property before the deposit had cleared [against their terms] and... (read more)
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by 'KateJS' 16/2/2009
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
My tenant mistakenly sent his notice to Romans in Tilehurst instead of to me (I only had them for tenant-finding). Not only did they not phone me to tell me that they had received it, but when challenged about it they lied about the date it came, to try to conceal the fact that they had been sitting on it for 10 days. And they had told my tenants that they had to switch elec/gas to a particular supplier, with no reference to me! I suspect that they are getting backhanders for this - can't think why else they'd do it.
Was this review helpful? Yes
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by 'Brucetta' 9/12/2008
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Useless! No communication, unhelpful and many staff rude, obviously they dont need sales! Would never consider buying from again.
Was this review helpful? Yes
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by 'happyhousehunter' 11/10/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Delighted with the sandhurst office, sold my house in a very tough market by offering the right advise on price and sale by open house which in all my years of buying and selling hadnever been offered before. Will use them again.
Was this review helpful? Yes
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by 'cubicle2' 29/9/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I sold two properties now through Romans Estate Agents in Fleet and found the service extemely helpful. Jonathan in particular was a great help throughout my sales and will be recommending them.
Was this review helpful? Yes
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by 'Lorraine' 29/9/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Fab! We have used Roman's twice, when buying and selling our first house and buying our current house. The guys there are all so helpful and can't do enough for you, they didn't push us to make decisions, they only showed us houses that were applicable to us and matched our top 5 criteria. We also used the conveyancing, as first time buyers this was a wise choice! We had courtesy calls on a weekly basis and were kept in the loop at all levels of the sale. Would definitly recommend and use them again!!!
Was this review helpful? Yes
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by 'Neil' 29/9/2008
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
I brought my first property using Romans and I was very impressed with the whole service. I also used their conveyancing service which I found excellent. At every stage of the process I received email and text updates and I felt confident that they were following up for me. The sale completed very quickly thanks to dealing with professional people at every stage. I would highly recommend them.
Was this review helpful? Yes
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by 'sarah' 26/9/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
I have bought and sold several houses over the last few years and have been more than happy with romans, i will use them in the future , and will continue to reccomend them to others.
Was this review helpful? Yes
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by 'Adam' 5/9/2008
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? Yes
Had more for sale than anyone else and were very polite and helpful certainly thebest in the area we were looking
Was this review helpful? Yes
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by 'James' 14/7/2008
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely disgraceful tenancy charges!! We had two seperate viewings in the Reading area and on both occasions the agent, knew next to nothing about the properties! The landlord of the second property did all the work for the agent.
The real killer though was being told that we had to pay 12 days as an admin fee (tenancy cost) which on a
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by 'CB' 30/6/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Romans do nothing to change the bad impression that many people have of estate agents.
They employ dubious tactics in order to win the work initially, talking up their services and being overly optimistic on pricing and selling strategy, only to recommend substantial (10%) recommendations for a price reduction within weeks of the property going on the market, and again just a few weeks later. OK, it's a difficult market at the moment, but they're supposed to be the experts so how can they get it so wrong in such a short space of time.
They fail to keep you informed of progress (or lack of!) and don't even bother to notify you for almost a month when your contact leaves the branch.
Propsective viewers are allowed to simply disappear, whereas I would expect them to keep chasing in order to maintain a good level of interest from buyers.
We are now taking our business elsewhere.
Was this review helpful? Yes
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by 'SD' 27/6/2008
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Wouldn't use them again, they seemed completely lazy and very rude.
Was this review helpful? Yes
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by 'PK' 27/6/2008
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
Truly appalling, found them arrogant and unprofessional.
Was this review helpful? Yes
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by 'Caversham' 7/6/2008
- Branch:
- 33-34 Market Place
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
User 'Caversham' rated Romans but did not write a review. -
by 'Happyone' 18/4/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Got me a buyer where other agents had failed. Price was okay.
Was this review helpful? Yes
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by 'Bung1e' 16/4/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
I have had my house on the market with Romans for 2 weeks within the the 1st week they wanted me to drop the price buy over
Was this review helpful? Yes
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by 'Loopie-Lou' 26/1/2008
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We have had our house on the market with Romans twice - first time gave us a very good story but they were total crap. They contacted us later on and asked for another chance to market the house - we were very clear what we expected to see improve service/marketing wise from them but, surprise, surprise, it was just the same as before, if not worse!
Would not recommend them at all - zero pro-activity, no contact or updates, don't follow up on viewings and don't provide feedback. Just completely rubbish.
Was this review helpful? Yes
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by 'Jokes' 17/1/2008
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Very very unproffesional. Their skills! Well what skills! Joke, they should really try n get a job they are good at!
Was this review helpful? Yes
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by 'Paul West' 12/1/2008
- Branch:
- Roman House 118 The Broadway Warfield
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? Yes
Fantastic valuer, kept everything simple, suggested a higher price than I expected and it sold at that price to, very proactive, very refreshing having previously dealt with another firm in Bracknell starting with P which was disapointing by comparison.
Was this review helpful? Yes
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by 'samjay' 12/1/2008
- Branch:
- 2-3 Winton Square
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We tried selling our house through the Basingstoke branch of Romans. They begged for us to give them a chance and claimed that they could sell our house within a month, that was in Oct '07. We have just given them notice to come off their books Jan'08.
Be careful, they misinform you, 5 weeks into their trap they tell you that you have to reduce your asking price. They say that they accompany all viewings, but they don't infact it is policy for the vendor to do the viewings. The staff are rude and care only about the NVQ's that they have because this makes them fantastic.
I would NEVER recommend them nor would I purchase a property through them.
They are not estate agents but useless, lazy and rude individuals who expect to do nothing for thei commission but sitting on their backsides.Was this review helpful? Yes
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by 'Thanks romans' 8/1/2008
- Branch:
- 33-34 Market Place
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
What can I say, after being on the market for months with another agent I went to Romans and sold straight away.
Was this review helpful? Yes
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by 'nevermore' 1/11/2007
- Branch:
- 33-34 Market Place
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I always have to chase them and they don't reply to my emails, don't return phone calls. I'd expect a much better service for
Was this review helpful? Yes
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by 'sg1974' 7/8/2007
- Branch:
- 33-34 Market Place
- Services:
- Sales (as a Buyer)
- Experience:
- Would you use the agent again? No
I TRIED to buy a property using them.....
I made an offer of 98% of the asking price on a house which was "refused". Another offer of 99% was also turned down. I declined to offer the requested 100% as I was already stretching.
Months later I successfully bought another smaller house on the same street. I bumped into the owner of the first house one day and the subject of his house sale came up. Turns out that he had not received details of my offers from Romans and would have accepted 98%.
We've both instructed lawyers.
PS - This is also the company prosecuted a couple of years ago for placing "SOLD" signs outside the properties of employees and friends.
Was this review helpful? Yes
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by 'Not Happy' 2/8/2007
- Branch:
- 33-34 Market Place
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
Shame there isn't a section called "Sales- I tried to sell a property using them" because this is exactly what I did. Had a standard 16 week contract, they produced about 6 viewings for the entire contract, one of whom was an employee of the group! After the inital 5/6 weeks were up they basically gave up, kept pusing me to reduce the price drastically and failed to actively market the property - they were only interested if someone actually walked through the door and asked to view my property.
One person wanted a second viewing, initial appoinment cancelled and romans failed to make another appointment.
Also full of excuses - market very slow, lots of properties available etc etc etc.
Would not touch them with a bargepole ever again!
Was this review helpful? Yes
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by 'John' 3/7/2007
- Branch:
- 33-34 Market Place
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Awful.
More like a marketing company than true estate agent. Only interested in numbers and figures and building a chain. If you are on the market with a different agent they won't touch you, meaning missing out on a property that is ideal.
Don't seem to care if they upset people, as so many fall in to the trap of seeing a lot of their boards and thinking they are the best... they are the exact opposite and i have heard countless other stories about them upsetting people.
Was this review helpful? Yes
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=We found the staff at the Sandhurst Office of Romans to be extremely professional and friendly with the sale of our home and our subsequent move. They went the "extra mile" by being supportive throughout, always keeping in touch regarding feedback, always willing to show buyers around, even helping us to find a property. Their honesty and patience was much appreciated! We felt they were truly working for our family and taking note of our needs and requirements, not just selling a property! We thoroughly recommend the Sandhurst branch and feel that their "personal touch" made all the difference to our moving experience. In particular we would like to thank Matthew Pointing for his dedication and support./&display=popup&link=http://www.allagents.co.uk/review/17158/&redirect_uri=http://www.allagents.co.uk/review/17158/ "Share on your Facebook Wall"){kind=logo}
Draft inventory not forwarded to us within the 10-days as stated by check-in agent
In fact, we had to chase-up with phone calls for the majority of our emails, as they were never responded to within sufficient time, or because questions we had asked had not been answered at all. Now I suspect, as far as letting agents go, these problems are quite insignificant; but the fact our inventory was not forwarded on to us within the 10-days, as stated, could now be an issue for us, although this is partly due to problems with the property.
My overall opinion is that the staff are helpful and are genuinely friendly, but I suspect the back-of-house staff have too much work on to be able to reply promptly, and efficiently, as you would expect and hope; especially when renting a property./&display=popup&link=http://www.allagents.co.uk/review/17054/&redirect_uri=http://www.allagents.co.uk/review/17054/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=The selling team were excellent in arranging viewings and showing people around the property. Generally everyone I dealt with was efficient and genuinely friendly. I didn't have any "no-shows", and Romans brought plenty of prospective buyers to see the property.
My only criticism is on their follow-through following viewings. A low offer was made on my property at an early stage. I rejected this out of hand, as it was made without the property being viewed. The team did not suggest I went back to this offer later down the line, even when I was looking to reduce to the price of the property. Another estate agent, (touting for business) suggested we contacted the potential buyer again, and as it turned out, we agreed to sell to this purchaser.
I am left wondering why this offer was left in limbo, with no follow up for 7 weeks... The buyer (a professional landlord) was known to Romans, having purchased properties through that office before. Perhaps if we had gone back to the Buyer sooner, we could have secured a better price, or at the very least, completed the transaction sooner./&display=popup&link=http://www.allagents.co.uk/review/16725/&redirect_uri=http://www.allagents.co.uk/review/16725/ "Share on your Facebook Wall"){kind=logo}
A month went by, and still nothing about the fact that my letting agency no longer existed. The payment for my first months rent went out, and, feeling slightly supicious by this point, I phoned Romans. "Hi, I've been told that my letting agency, Jon Hallet, no longer exists. Just wanted to check you'd got the money for my rent okay!"
Oddly enough, they hadn't. In fact, it turned out that they didn't know that my property was supposed to be on their books. Or that I was supposed to be one of their clients. This got resolved. At the same time I complained about the blind and their chair again. The message was supposedly passed on to the appropriate person. Nothing happened.
I've sent other, occasional emails, I've popped into the office occasionally. I haven't chased them very hard, but I'm a busy professional. I don't have time to. And I can live with eaiting on the sofa, and asking any guests to bring their own dining chairs... the mould is more annoying. I also discovered that the hot tap on the bath doesn't work properly. No sign of that being fixed either.
This month, all of 6 months after I moved in, I was finally sent a letter about a forthcoming property inspection (I wonder if my landlord knows they left it that long? I thought they were supposed to come every 3?). I had hoped to be in when they came, but it wasn't possible to arrange the day off work. I left a letter detailing all the issues in the property on top of the broken dining chair in the centre of the sitting room. It clearly had written on it FAO Visitor from Romans. I asked them to give me a call to discuss the maintainance issues, and let me know that they were happy with the condition of the property. I have heard precisely nothing. There is no evidence to suggest that they actually visited at all.
I'm now wondering if I should phone my landlord (his number was left in the property in the event of emergencies) and fill him in on the fact that Romans don't actually appear to be doing a thing when it comes to "fully managing" the property.
So I guess my message is, Romans are probably fine if the property you move into is perfect in every way. If there is anything slightly wrong, and they're supposed to managing the property for your landlord, stay well away! They're just as hopeless as all the rest./&display=popup&link=http://www.allagents.co.uk/review/16626/&redirect_uri=http://www.allagents.co.uk/review/16626/ "Share on your Facebook Wall"){kind=logo}
, i couldnt thank them enough! Im going to leave it at that but to be honest i could go on and on about how helpful they were but i wont bore you, my other half and I couldnt of wished or imagined a better service!
P.S. THANK YOU AGAIN!!! ;) XXX/&display=popup&link=http://www.allagents.co.uk/review/16120/&redirect_uri=http://www.allagents.co.uk/review/16120/ "Share on your Facebook Wall"){kind=logo}
. I Always Compare When Deciding Which Agent To Use But Romans Always Come Top. The Details Of The Property Were Quickly Drawn Up And Looked Very Professional And The Property Sold Very Quickly Due To This And The Efforts Of The Staff In The Wokingham Office. The Move Management Team Then Ensured A Very Smooth Journey To Completion And A Special Mention Should Be Given To Natalie Boyd Who Is Excellent At Her Job. Romans Staff, Their Professionalism And Knowledge All Serve To Make This Company A Great Choice When Considering Selling Or Purchasing A Property/&display=popup&link=http://www.allagents.co.uk/review/16028/&redirect_uri=http://www.allagents.co.uk/review/16028/ "Share on your Facebook Wall"){kind=logo}
 the let was, seemingly, almost abandoned by Romans. indeed I had to seek tentative legal advice due to what I had been told in regard of Romans just ‘stepping away’ from the let because they could not reach an agreement with one of the other parties in regard of costs and contracts.
I do not think it reflects well on some parties that both I and the tenants offered to cover the cost (a few hundred pounds) just to resolve the situation and move the let forward, this should not happen in my opinion and I once again thank that one individual in Romans who kept us all calm and kept the plan on track, without her it could have fallen apart at that point.
There is one more member of the team who has proved to be helpful as well and one more who's attitude towards the customer needs some work (probably because he is used to dealing with professional landlords rather than simple owner occupiers like me who are going away for a while...) but at the end of the day... the apartment is let, in the required timescale for a fair rental and I am a happy (generally) bunny!
I think Romans is a great brand. I think people go to Romans because they want peace of mind and believe they will get unequalled levels of service and for that will be prepared to pay a premium rate. I love that there are some individuals that live up to the brand and the level of customer care and I thank and commend them. These are the people people like me pay a premium for./&display=popup&link=http://www.allagents.co.uk/review/15901/&redirect_uri=http://www.allagents.co.uk/review/15901/ "Share on your Facebook Wall"){kind=logo}
 was absolutely brilliant, she was really encouraging all the time, always got back to me after all my phone calls or emails./&display=popup&link=http://www.allagents.co.uk/review/15774/&redirect_uri=http://www.allagents.co.uk/review/15774/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=This is the second property in the space of two years that Romasn have sold for me and the quality of the Sale of the first property led me to using Romans again when it came to selling the current one. The valuation was i felt relalistic and was carried out by a member of the team that has a sound knowwledge of the area and the current market, I then dealt with Michael Wilson the sales negotiator who kept me informed and updated at all times who and in my view works in a highly proffesional way ensuring that he dealt with all the stages of the sale promptly and efficiently.I also dealt with Alison Sawa who then managed all the details of the sale, I dealt with Alison when selling my previous property and once again she dealt with everything promptly and proffesionally and was proactive in dealing with all the details necessary in a timely fashion i did not at any time feel i was being " left in the dark" with what was going on. To sum up another successful sale and a big thank you to all the team at Romans./&display=popup&link=http://www.allagents.co.uk/review/15555/&redirect_uri=http://www.allagents.co.uk/review/15555/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Whilst looking for a property in Caversham I visited/met all of the agents located in Caversham. My initial reaction on meeting Alun and the team was positive. The office looked organised, efficient and friendly. When visiting what was then a prospective purchase, Alun was professional, respectful and "easy to be with". He was informative without being overbearing. During the purchase procedure, it was Alun and his team I turned to for help, advice and progress information. They were, at all times, excellent - willing to pursue matters and reliable to return calls. I would rate Romans/Caversham "Excellent" and would highly recommend them./&display=popup&link=http://www.allagents.co.uk/review/15534/&redirect_uri=http://www.allagents.co.uk/review/15534/ "Share on your Facebook Wall"){kind=logo}
, All moving in and all paper work was done quick and pain free, shame about my telly though but that was not Romans fault and this was sorted on Tuesday just gone. I would definitely use Romans again which is a surprise as never really liked Romans up until now (this is only because I worked for Richard Worth in Wokingham for 4 years in 2001, call it brain washed, Prospects close 2nd in the dislikes). So yeah all good no issues, and in a couple of years I will have no issues buying through and then selling through yourselves./&display=popup&link=http://www.allagents.co.uk/review/15351/&redirect_uri=http://www.allagents.co.uk/review/15351/ "Share on your Facebook Wall"){kind=logo}
 if the property is managed by them.
Other than that, they are probably one of the best estate agents I've ever had to deal with. Their offices are always pleasant, staff courteous and polite and very helpful when things go wrong. I've never waited more than a couple of minutes to see anyone in branch, and getting through on the telephone is no problem at all./&display=popup&link=http://www.allagents.co.uk/review/15266/&redirect_uri=http://www.allagents.co.uk/review/15266/ "Share on your Facebook Wall"){kind=logo}
 to be very efficient and successfully sold my property several times - this was due to chains collapsing but on each occasion Romans rapidly produced another buyer. I would thoroughly recommend the Lower Earley office and will certainly use Romans again when I sell another property./&display=popup&link=http://www.allagents.co.uk/review/15057/&redirect_uri=http://www.allagents.co.uk/review/15057/ "Share on your Facebook Wall"){kind=logo}
. He was polite, curteous, friendly, and incredibly helpful. He dealt with everything professionally and communicated well. Very refreshing to find someone who is willing to do that little bit more to be of assistance to others. Will certainly be in touch with him in the future should we be looking again./&display=popup&link=http://www.allagents.co.uk/review/15031/&redirect_uri=http://www.allagents.co.uk/review/15031/ "Share on your Facebook Wall"){kind=logo}
 has been very professional and very reassuring. I would definately use Romans again./&display=popup&link=http://www.allagents.co.uk/review/14846/&redirect_uri=http://www.allagents.co.uk/review/14846/ "Share on your Facebook Wall"){kind=logo}
. My only slight issue was damage to the ceilings in the kitchen and bathroom caused by a water leak in the flat above. Romans maintenance team have still not repaired the damage nearly 10 months after the event.
However the sales lead Catherine Clarke has been very helpful at all times./&display=popup&link=http://www.allagents.co.uk/review/14778/&redirect_uri=http://www.allagents.co.uk/review/14778/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/14738/&redirect_uri=http://www.allagents.co.uk/review/14738/ "Share on your Facebook Wall"){kind=logo}
. Once I had found a property to purchase Matt Penfold took over the negotiation piece and managed the process expertly. He kept me in the loop at all times which was all I could ask for and never once gave me reason to be concerned – despite hitting a number of stumbling blocks along the way. I appreciated his candid and positive approach.
Once the purchase of the property had been agreed, I dealt with Alison Savva in Move Management. Again her approach was direct, honest and professional. She made me feel like the only client she was dealing with through the whole 3/4 month process which was reassuring at all times.
In summary, I believe Romans portray and deliver far better than their competitors with the Farnborough branch showing a real professional edge. The Move Management process was dynamic and transparent – keep it up. It’s what service should be all about!!/&display=popup&link=http://www.allagents.co.uk/review/13844/&redirect_uri=http://www.allagents.co.uk/review/13844/ "Share on your Facebook Wall"){kind=logo}
 but once settled have been ok. My only real complaint has been when our boiler (repeatedly) broke in the winter and when speaking to the main office, they wouldn't deal with us outside of office hours (not helpful when the boiler broke at 4.55pm on a Friday). When speaking to the office manager he was not only unhelpful but extremely rude and condescending. I would not like to deal with him again, but I am more than happy with our property manager who is very helpful./&display=popup&link=http://www.allagents.co.uk/review/13598/&redirect_uri=http://www.allagents.co.uk/review/13598/ "Share on your Facebook Wall"){kind=logo}
 was very efficient at responding to our questions about the property and had good communication with the landlady. We are very happy with the property and would use Romans again./&display=popup&link=http://www.allagents.co.uk/review/13508/&redirect_uri=http://www.allagents.co.uk/review/13508/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=We relocated in February 2011 from Fleet to Herefordshire,due to my husband's job.
Having used Romans to market our previous house in 2003 and very happy with their service we didn't hesitate in using them again.
We found the whole team really helpful,whoever answered the phone in the office were" in the picture" of the latest development surrounding our sale,which may I add,only took 4 days.In that time we had 5 viewings and accepted the fourth offer.
Having lived in Fleet all of my life,moving to a different county was very daunting for myself and my family,the support and advice we received from Romans throughout our move was fantastic./&display=popup&link=http://www.allagents.co.uk/review/13424/&redirect_uri=http://www.allagents.co.uk/review/13424/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=From my first enquiry with Romans my contact Richard Chambers has been extremely helpfull & professional without being pushy & going for the hard sell.
He explained to me the entire process & has been extremely patient, answering all my questions without having "take advice".
Within days of charging Romans to manage my property several prospective tenants were shown round the property which confirmed to me that I had placed my property with the right agent./&display=popup&link=http://www.allagents.co.uk/review/13386/&redirect_uri=http://www.allagents.co.uk/review/13386/ "Share on your Facebook Wall"){kind=logo}
 Charlie has remaind calm under pressure (from me included) focused on his job and a little angel to me! I wish all estate agents were like him, it would make the process of buying and selling a lot better in my eyes.
So there is a BIG BIG thank you to Charlie, and if I ever have to sell my house I would only let him do it!!!/&display=popup&link=http://www.allagents.co.uk/review/13385/&redirect_uri=http://www.allagents.co.uk/review/13385/ "Share on your Facebook Wall"){kind=logo}
 were very helpful and professional, keeping me informed at all stages of the selling process. They were helpful in marketing the property very quickly after getting details, and this resulted in a quick sale. All members of their team were properly informed about the various stages of the sale. I would certainly recommend them to anyone who is selling a house./&display=popup&link=http://www.allagents.co.uk/review/13383/&redirect_uri=http://www.allagents.co.uk/review/13383/ "Share on your Facebook Wall"){kind=logo}
 questions that I had quickly and efficiently and didnt make me feel stupid!
She was very helpful as were all of the Romans Team and my new property manager has been very helpful since I moved in.
I was disapointed with the carpets in the property when I moved in and these have now been changed and I am over the moon, I am very happy in my new home!
The process was simple and quick and thank you to all involved!/&display=popup&link=http://www.allagents.co.uk/review/13348/&redirect_uri=http://www.allagents.co.uk/review/13348/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/13614/&redirect_uri=http://www.allagents.co.uk/review/13614/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=With specific regard to Kelly Saunders. I always found her very professional, organised & efficient. She was always extremely helpful, even with issues that were not necessarily within her remit. She was a pleasure to deal with always, with a great personality & is a credit to Romans. I would suggest you look after her well as she is the best thing about Romans I have encountered.
But with specific regard to Romans as a company, I believe some of the local management within your road research building act in a manner that obviously shows respect to landlords but treats tenants as if they were "second class citizens".which I dislike intensely, & is a view also held by two other families we know who have rented in this same building. So in answer to your question " would I use Romans again ? the answer is ...unless you made Kelly the Manager & the attitude changed... NO I would never use Romans again !!! My rating is 5 for Kelly & 0 for Romans,/&display=popup&link=http://www.allagents.co.uk/review/13276/&redirect_uri=http://www.allagents.co.uk/review/13276/ "Share on your Facebook Wall"){kind=logo}
 and talk to them face to face rather than just on a telephone. Great service, with the people at the moment looking after me Kelly,Chris, Catherine, Natalie, then Sally processes the tenancy agreements then Paula, Sylvia and Angela in property management.
THANK YOU ALL./&display=popup&link=http://www.allagents.co.uk/review/13262/&redirect_uri=http://www.allagents.co.uk/review/13262/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=We have dealt with Romans almost since the start of the company moving into lettings.Romans have concluded hundreds of lets for us in both residential and also commercial properties.
Romans invest in ongoing training for their staff and are a big enough company to offer their staff a genuine career path to advance within the company.The result is staff stay and build an excellent relationship with their clients.Peter Fuller the Director of Lettings has an ethos and attitude which compliments his relationship with clients and staff alike and both he and his large staff are a pleasure to deal with as a result of his leadership.Romans are not always perfect,but then who is? Romans are honest and fair and if something goes wrong are willing to hold their hands up,admit the mistake,and get on with sorting out the problem without delay to everyone's satisfaction.
We deal with other agents in areas of the country were Romans are not represented and we find that in general the service we receive from Romans substantially surpasses other agents mainly because of Romans commitment to staff training and customer satisfaction,and that they are always prepared to go the "extra mile".
We plan to continue our ongoing relationship as it works to our mutual benefit./&display=popup&link=http://www.allagents.co.uk/review/13459/&redirect_uri=http://www.allagents.co.uk/review/13459/ "Share on your Facebook Wall"){kind=logo}
 disruption to our normal day. Kept us appraised of movement in the market (both generally and in the surrounding area for 'like' properties) with excellent feedback from viewings / status of potential buyers. Marketing material was very good and office staff were readily available, contactable, very professional and 'nice people'. When we came to receiving offers they were very receptive to our views and what we would / would not consider. Post acceptance of an offer their coordination through to exchange was extremely beneficial and undoubtedly helped smooth the process. Overall, given our previous experiences with other agents had not been good - we are both delighted we choose Romans and have been very pleased with their exceptional service and attention./&display=popup&link=http://www.allagents.co.uk/review/13223/&redirect_uri=http://www.allagents.co.uk/review/13223/ "Share on your Facebook Wall"){kind=logo}
 for all viewings and was always available to deal with any questions or queries I had. It has been great to have continuous updates of how the sale is progressing./&display=popup&link=http://www.allagents.co.uk/review/13101/&redirect_uri=http://www.allagents.co.uk/review/13101/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=Where do I start? We initially tried to sell via them but they failed spectacularly so we instead ended up renting through them. To cut a very long story short, despite us being absolutely reassured that no work would be carried out without our prior consent, this turned out not to be the case - apparently because "no one had put that on the system". When we challenged about this work we were promised the invoices which, 3 weeks and many chases later, we're still waiting for. During this time we've had 2 different stories regarding what the work carried out actually was. Additionally the rent was due on 15th September, on 19th we chased them. By today (26th) we'd still not heard anything so chased again, only to be passed from pillar to post. Eventually we get a call back from head office saying they'd spoken to the tenant today (11 days after the rent was due) saying he was going home to check his paperwork and would, hopefully, pay Romans tomorrow - but they couldn't confirm when we'd get our money. It seems they have no systems in place for chasing late rental payments and rely on the landlord to make them aware of any problems. Please do NOT use Romans estate agents. We're not rich landlords and we rely on the rental income to pay the mortgage and we're now out of pocket./&display=popup&link=http://www.allagents.co.uk/review/16938/&redirect_uri=http://www.allagents.co.uk/review/16938/ "Share on your Facebook Wall"){kind=logo}
 looked very professional. Within a matter of days we where on the various property websites and in the local property papers. We took their advice and had an open day, this produced much interest and offers followed very soon afterwards. They also advised on the strength and quality of the offers put forward. This lead to us accepting a good offer with no chain complications, unfortunately due to personal circumstances this offer was later withdrawn. This was obviously a tense time for us as we had found a property and was looking forward to our move. It was at this time that Romans really stepped up a gear, One of the directors Louis and the manager Mark met with us and told us they are pulling out all the stops and will find us another buyer very soon? Within one week we had two stronger offers come forward and one at the full asking price! Naturally we accepted the full asking price and moved into our lovely new home within four weeks! I have recommended Romans to many people since our move and am still amazed at gaining full asking price in these current economic times. It is for this reason that i award them full 5 stars./&display=popup&link=http://www.allagents.co.uk/review/13044/&redirect_uri=http://www.allagents.co.uk/review/13044/ "Share on your Facebook Wall"){kind=logo}
 I would definately use Romans again. Actually I probably won't use anybody again as I can't see myself wanting to move out of my new home./&display=popup&link=http://www.allagents.co.uk/review/13004/&redirect_uri=http://www.allagents.co.uk/review/13004/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=I consulted three Estate Agents with a view to selling my period property. The first I thought at £420000 overpriced it. There was little to choose however between the second and third consultations except the presentation of the quote and the advertising strategy.
Mr Elliott King of Romans gave me a first rate persentation. Explaining how his company would market my property by explaining the various tools and options open to us. He also gave me a full understanding of the fees involved.
On top of this he offered a full rang of additional services such as surveying, legal services and removals.
Why did I pick the firm that offered to sell my property for £45000 less than the best offer? Well I thought Mr King had done his homework.
When he got to the time of putting a value on my property he explained the difficulty of valuing a "one off" house and stated that one way was was to look at recent history. To this end he produced details of two period property's not unlike my own and close by that his company had recently sold. I knew both property's and thought mine probably sat between them in value and with this information we set a price that we all thought was reasonable.
During the sales process Mr King introduced us to the rest of the sales team including his manager so that we would be familier with all the people we came into contact with. This support team was freindly and helpful at all times.
My wife and I were very happy with the service provided by Romans and in particular with the professional way in which Mr Elliott King handled our account./&display=popup&link=http://www.allagents.co.uk/review/13197/&redirect_uri=http://www.allagents.co.uk/review/13197/ "Share on your Facebook Wall"){kind=logo}
. Scott turned up was very polite and professional. We spoke about what I was looking to buy after our discussion Scott asked if I could spare ten minuets to view a flat that I had not put on my list. I agreed the flat was perfect ticked all my boxes.
I was very lucky to have met Scott he has supported me all the way through my purchase answered any questions I have asked and took the time to find out the answers if he did not know them.
Scott you are a credit to your profession I never thought I would meet an Estate Agent that did actually care about there customers both the ones selling and the ones purchasing.
I am very grateful to you for all your help and support over the last couple of months./&display=popup&link=http://www.allagents.co.uk/review/12979/&redirect_uri=http://www.allagents.co.uk/review/12979/ "Share on your Facebook Wall"){kind=logo}
. Scott turned up was very polite and professional. We spoke about what I was looking to buy after our discussion Scott asked if I could spare ten minuets to view a flat that I had not put on my list. I agreed the flat was perfect ticked all my boxes.
I was very lucky to have met Scott he has supported me all the way through my purchase answered any questions I have asked and took the time to find out the answers if he did not know them.
Scott you are a credit to your profession I never thought I would meet an Estate Agent that did actually care about there customers both the ones selling and the ones purchasing.
I am very grateful to you for all your help and support over the last couple of months./&display=popup&link=http://www.allagents.co.uk/review/12945/&redirect_uri=http://www.allagents.co.uk/review/12945/ "Share on your Facebook Wall"){kind=logo}
 and I have not received the security Deposit.
First, they delayed the clearing process and now they are slowly including rubbish things in the list.
They are very much aware that we are outside Uk, so they are taking advantage of that. They are fooling people who are coming from different countries.
I am very very unhappy with the service they provided and still I have not got the deposit.
Believe me they charged heavily at the beginning and kept a decent amount as security deposit (as compared to other agent) and on top of it now they are troubling us./&display=popup&link=http://www.allagents.co.uk/review/12879/&redirect_uri=http://www.allagents.co.uk/review/12879/ "Share on your Facebook Wall"){kind=logo}
We then put our main house up for sale for £419.950. The sale went live on thursday and we had a viewing on the friday and one on saturday...........................We had a offer of £410,000 on the Monday This sale and purchase was dealt with the Romans in Frimley. We are so pleased with the way things are progressing and it looks like we could be moving by the end of October. I must say Tim and all his staff have done us proud.
So our overall experience of buying and selling so far seems very well looked after, Scott and his team in Aldershot through to Tim and his team in Frimly. They certainly seem to know their stuff.
We would just like to say a huge big thanks to all that have been involved and would use Romans again.
Regards Sally
I have already reccommended Romans to my sister who is going on the market with Scott in Aldershot as from Monday/&display=popup&link=http://www.allagents.co.uk/review/13633/&redirect_uri=http://www.allagents.co.uk/review/13633/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=We originally contacted Romans in the Autumn of 2010 when we first considered putting our property on the market. The branch manager at Romans Yateley, Daniel Collis, came to the house to carry out a valuation and such was his professional and confidence inspiring manner we agreed to sign with Romans before even consulting other agents in the town. Daniel assigned us one of his team, Lee Hayes, as our selling agent and they secured us an offer within a matter of weeks. Unfortunately, we were unable to find a suitable property and ultimately lost the buyer so came off the market over Christmas.
In February 2011 we decided to go back on the market and had no hesitation about going back on with Romans. Once again it was Daniel with whom we intially dealt with and as anticipated he was as professional and competent as ever. Daniel again assigned us Lee Hayes as our main point of contact but we also had dealings with a fellow agent, Connor Harlowe, who was as assured and competent as his colleagues.
The process took slightly longer this time around as buyers were more scarce but throughout the process we were constantly updated by Lee and Connnor who were positive and encouraging throughout. Their commitment to communication even included managing the receipt of offers and keeping me apparaised on a near daily basis whilst I was on holiday in Europe.
In March we recieved an acceptable offer and completed on the 15th of July. We are now enjoyiong our new home.
I have been extremely impressed with all of the Romans staff throughout this process. Daniel Collis manages a highly committed, motivated and assured team.
Naturally we talked a great deal with friends during the moving house process and the topics of "stress" and "dreaded estate egents" always crop up with the usual stereotypes. I can confidently say that the team that I dealt with at Yateley bucked any trend of stereotypes and have been nothing short of excellent.
I would not hesitate to recommend them in the future./&display=popup&link=http://www.allagents.co.uk/review/12804/&redirect_uri=http://www.allagents.co.uk/review/12804/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=We chose Romans from 5 agents. There are a number of reasons why we were so impressed, as follows:
1 Their telephone was always answered within 1 ring and messages always got communicated, even where this tipped over to Romans call centre. Usually we got a call back within the hour.
2 Our valuation was carried out by the Assistant Manager, Matthew, rather than a "Valuation Agent" In itself this was a pleasant surprise and the valuation proved to be very accurate in terms of the price we sold for. Not an easy valuation for Matthew as very little property comes on the market in Swallowfield and nothing to compare with.
3 Their fee was a bit of a problem initially as they were the most expensive but they agreed to match the fee of the other agents, so - problem solved. They don't waste money on expensive "sales packs" but do provide quality selling details both online and in paper format. We were offered and accepted a 12 week contract so had nothing to lose and potentially all to gain. Our floor plan, energy evaluation, photos were all done in one visit, on a Friday, by Monday, our brochure was "on line" in draft format and then amended according to our comments.
4 Once valuation was completed, Matthew or Tony the Manager stay "hands on" along with their team. Everybody knows whats going on (I think they have a briefing meeting every morning).
5 2 of the team visited us and were therefore able to discuss our property "with knowledge" to potential buyers, Romans will also organise and host an "open day" although this didn't become necessary for us. Their marketing approach is tenacious and professional, they are truthful when they say "they like to sell houses".
6 Romans also have a "conveyancing team" and a "Move Manager" both of whom helped take away the pain and stress that usually comes with a house sale.
7 We sold, without a board, within about 5 weeks. Our sale has proved to be smooth and pain free although I think we are unusual as we have no chain, neither does our buyer.
8 Throughout, all the team were straight talking, realistic, experienced, professional and very thoroughly nice people. In our time, we have carried out numerous (20+) property transactions. This was undoubtedly the best experience./&display=popup&link=http://www.allagents.co.uk/review/13632/&redirect_uri=http://www.allagents.co.uk/review/13632/ "Share on your Facebook Wall"){kind=logo}
 and on a number of occasions he has gone well beyond the contracted call-of-duty to help with various little issues that have arisen, which is invaluable peace-of-mind as I'm living so far away. My property has never remained vacant, they have always found new tenants for me as soon as old tenants have handed in their notice (all of whom have been of the most desirable nature) and they have always achieved the highest most competitive rate of rental income for me..... Highly recommended!/&display=popup&link=http://www.allagents.co.uk/review/12805/&redirect_uri=http://www.allagents.co.uk/review/12805/ "Share on your Facebook Wall"){kind=logo}
 helped to smooth the sale process and bring about a faster completion. Well done to the Romans team./&display=popup&link=http://www.allagents.co.uk/review/12763/&redirect_uri=http://www.allagents.co.uk/review/12763/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/12644/&redirect_uri=http://www.allagents.co.uk/review/12644/ "Share on your Facebook Wall"){kind=logo}
Finally, just a quick thank you personally to Emma Doel for all her assistance and understanding with all our dealings. You are an asset to Romans... :) x/&display=popup&link=http://www.allagents.co.uk/review/12624/&redirect_uri=http://www.allagents.co.uk/review/12624/ "Share on your Facebook Wall"){kind=logo}
 was specially helpfull in explaining the procedures given my circumstances. The viewings for the property seemed to accomodate me, and I didn't feel pressured to let people into the property if I didn't feel particularly happy with it on a given day.
On the whole a pleasant experience./&display=popup&link=http://www.allagents.co.uk/review/12620/&redirect_uri=http://www.allagents.co.uk/review/12620/ "Share on your Facebook Wall"){kind=logo}
/&display=popup&link=http://www.allagents.co.uk/review/12587/&redirect_uri=http://www.allagents.co.uk/review/12587/ "Share on your Facebook Wall"){kind=logo}
 about the reason she could not go through with my tenancy agreement, blaming this on the fact I had a child, rather than informing me of the real reason. The fact she detests my ex partner, who was employed by Romans until he was driven out and stitched up by Kelly Luck, the delightful branch manager.
A true circus of a company.
[[EDIT ORIGINAL END]]
So unprofessional, with extremely bad customer service and customer handling techniques. Mainly from the so called Branch Manager.
She also told me (a potential tenant) about the reason she could not go through with my tenancy agreement, blaming this on the fact I had a child, rather than informing me of the real reason. The fact she detests my ex partner, who was employed by Romans until he was driven out. A true circus of a company./&display=popup&link=http://www.allagents.co.uk/review/9755/&redirect_uri=http://www.allagents.co.uk/review/9755/ "Share on your Facebook Wall"){kind=logo}
 when we moved in, appliances are still not working after 15 days of the move. We have had a terrible experience and would never use the same agent again. Totally lost trust in the agency./&display=popup&link=http://www.allagents.co.uk/review/9103/&redirect_uri=http://www.allagents.co.uk/review/9103/ "Share on your Facebook Wall"){kind=logo}
 so I guess that makes it okay to talk to people like shite!
Please feel free to post comments on my blog www.romanslettings.com and lets spread the word!/&display=popup&link=http://www.allagents.co.uk/review/8764/&redirect_uri=http://www.allagents.co.uk/review/8764/ "Share on your Facebook Wall"){kind=logo}
, he called my mobile several times in 20 mins and persisted even though I told him I couldn't speak, he also did the same at my wifes work.
He accused me of being a prolific withdrawer even though I had withdrawn from 2 properties due to spinal surgery old and new due to a previous rugby accident. The asst manager even called me out, he's a 5ft ginger schoolkid who loves the sound of his own voice, I'm 5ft 11 "Share on your Facebook Wall"){kind=logo}
 team was outstanding, sold my house in the first week for my full asking price! I can't understand the bad reviews! The most honest agent I have dealt with and would recommend in a flash! Thanks guys!
/&display=popup&link=http://www.allagents.co.uk/review/4464/&redirect_uri=http://www.allagents.co.uk/review/4464/ "Share on your Facebook Wall"){kind=logo}
. Quick response, efficient, full deposit back in 3 days after check out. Could not be better./&display=popup&link=http://www.allagents.co.uk/review/4451/&redirect_uri=http://www.allagents.co.uk/review/4451/ "Share on your Facebook Wall"){kind=logo}
 out of my budget even though I stirctly stated what I would be willing to spend. We never saw the same agent at a viewing more than once in a row and didn\'t feel as if we were being treated like customers that were worth their while?!/&display=popup&link=http://www.allagents.co.uk/review/4166/&redirect_uri=http://www.allagents.co.uk/review/4166/ "Share on your Facebook Wall"){kind=logo}
 without query. They also phone me daily, and keep emailing me details of properties I've already said I've no interest in - I don't want a bedsit / studio apartment thanks, nor do I want to move to an entirely different town to the one I'm house hunting in... In short, AVOID/&display=popup&link=http://www.allagents.co.uk/review/3761/&redirect_uri=http://www.allagents.co.uk/review/3761/ "Share on your Facebook Wall"){kind=logo}
, they charged us for getting the property professionally cleaned even though we cleaned the place for 4 solid days before moving out. I could cry because they removed almost /&display=popup&link=http://www.allagents.co.uk/review/3426/&redirect_uri=http://www.allagents.co.uk/review/3426/ "Share on your Facebook Wall"){kind=logo}
. It was obviously a difficult time for anyone to sell back then. When we did get viewings, the agent turned up early whilst we were still in. The manager and his staff inundated us with calls, despite us telling them not to ring one of us whilst we were at work. I can't answer my phone at work, but call after call after call - staff were told to ring my partner but they didnt listen. Pressure tactics to try and lower our asking price way way below anything near what we wanted. Didnt take our opinions into acount. Eventually, we took the house off the market, waited a few months and tried again with another agent who sold it in less than a third of the time Romans had our property on the market. There are a lot of Romans boards up along the streets, but they dont have enough time to dedicate to a sale as staff must be dealing with numerous properties at once. Very poor company./&display=popup&link=http://www.allagents.co.uk/review/3386/&redirect_uri=http://www.allagents.co.uk/review/3386/ "Share on your Facebook Wall"){kind=logo}
 and have persuaded the vendor to take house off market until said client sells his house!! Such poor advice to give their clients and a piss poor way treat me as a potentail purchaser...not to mention failing to fulfill their legal obligation to inform their client swiftly of all offers made!
I hear they are due to open an office in Caversham soon - heaven help us! Don't use Romans, use anyone else!/&display=popup&link=http://www.allagents.co.uk/review/2930/&redirect_uri=http://www.allagents.co.uk/review/2930/ "Share on your Facebook Wall"){kind=logo}
 pulled out at the last minute but Romans found us another suitable property less than 24 hours after. I found that the customer service was very good and they were always helpful. No problems with the deposit return so was very happy. However i am now looking to rent again and have contaced romans a few times regarding properties, but no one got back to me, therefore i do see that their once fantastic customer service has gone down hill./&display=popup&link=http://www.allagents.co.uk/review/2830/&redirect_uri=http://www.allagents.co.uk/review/2830/ "Share on your Facebook Wall"){kind=logo}
 as response times were terrible, maintenance was delayed and some never actually got done so in the end I gave up on them. I also had direct contact with my tenants and checked up on Romans and discovered that messages I had been passing to them had never reached my tennants and that they had been reporting issues repeatedly and not getting any support and Romans had not communicated any of it to me to enable me to respond or resolve the issues. I have since left Romans and moved to another agent. When trying to retain my business Romans used the selling technique of telling me how bad everyone else was compared to them and picking holes in other agent's services - the cheek of it!!!! They clearly have nothing good to say about their own services so they have to bad-mouth other people to try and win business - shameful. Do not go there - you WILL be disappointed!!!!!/&display=popup&link=http://www.allagents.co.uk/review/2890/&redirect_uri=http://www.allagents.co.uk/review/2890/ "Share on your Facebook Wall"){kind=logo}
 told that "Share on your Facebook Wall"){kind=logo}
. They just want your money.
Please - take a wide berth and find someone else that doesn't have a wallpaper roll long list of people who have complaints about their service.
....and be careful of who you go to...there's some others in this area that are no better than Romans, especially when it comes to property letting./&display=popup&link=http://www.allagents.co.uk/review/2265/&redirect_uri=http://www.allagents.co.uk/review/2265/ "Share on your Facebook Wall"){kind=logo}
.
They have been bugging me for months trying to get me to go with them but their 2% +VAT fees were way too high. They were in no mood to reduce their fees (which I can understand in the current climate), and there was no chance in the world I would pay that amount either. Anyway further negotiations resulted in no conclusion so I decided to approach another agent which were far more pleasant (unlike Romans arrogant attitude) and were happy to negotiate a good fee, until Romans found out about it and somehow interveaned with the other agent resulting in my agreed fee to be dropped.
I have heard bad things about Romans from people who have used them before (all they want is your money) which is why I was'nt keen on them in the first place, now I can fully understand what a bunch of cowboys they are, just because then can't get my business they trying other ways to ruin it for me.
I recommend to other not to use them, just because there're big in business does'nt mean there the best, the smaller outlets are much better customer focused so I'm sticking with them instead.
I will never touch Romans again even if they are the cheapest.
They don't even deserve a rating of 1 star, if I could give them zero then I would.
/&display=popup&link=http://www.allagents.co.uk/review/2212/&redirect_uri=http://www.allagents.co.uk/review/2212/ "Share on your Facebook Wall"){kind=logo}
 now they tell me they have a better offer.... Seemed dubios from the start and just kept us hanging./&display=popup&link=http://www.allagents.co.uk/review/2041/&redirect_uri=http://www.allagents.co.uk/review/2041/ "Share on your Facebook Wall"){kind=logo}
 not complying their their agreement, and (2) carrying out substandard maintenance. Let me clarify....
The first tenant we got in the property was recommended by Romans as the 'best option' out of a list of tenants. They gave him keys to our property before the deposit had cleared [against their terms] and subsequently the deposit cheque bounced. The tenant then did not pay rent for 12 months and there was nothing we could do to get them out, until we finally took it to court (had to pay for this ourselves, despite it being Romans' fault). So it cost us 12 months rent + GBP5000 court fees to get him out of the property (although court said he had to pay he just disappeared into thin air and has never paid us). Romans were absolutely useless throughout the process and to be honest, they really didn't care about our situation as it wasn't making them any money.
The next tenant they got in paid 12 months up front - GREAT, I thought, thinking this one would be trouble free. However, our neighbours said there were all sorts of activities going on in the property. Romans are supposed to do property checks every 6 months, but they didn't do this and at the end of the tenancy, we were told the property was in good order. We then flew back to UK and went to stay in our property for xmas, only to open the door and see the house i a COMPLETE STATE.... I'm talking blood on walls; our brand news carpets absolutely ruined (didn't even get clean after professional cleaning), our security fence at the back of the property hacked down and much more. We were devastated - particularly as Romans had told us the property was in good condition!! They actually put it back on the market like this - no wonder it hadn't been snapped up straight away: they'd actually told us to reduce the rental price saying that the market was just quieter!!! NOT quieter, just that people looking around would have thought it was a squat - certainly not the state a 4 bed detached property at GBP1350/month should be in!
We spent our family xmas visit to UK, getting the property straight again; and got Romans to fix the fence at the back. We were back in Sydney by the time they fixed the fenced and when we got the confirmation from Romans that it was completed, I asked them was it in as good order as it was in the beginning. 'Yes' they said. B ut with previous experiences I still had trouble trusting them, so I got a friend to go to the house and check it out. The next day I get a phone call from our friend saying the job was diabolical - they'd used the wrong size fences poles; different wood and - wait for it - CHICKEN WIRE to fill in the fence!! He sent me photos and I was gobsmacked - it looked like a 5 year old had done it (actually I'm sure my son would have done a better job). They hadn't even concreted in the poles, so they wobbled around - hardly secure!
Romans promised to get it fixed again. That was 18months ago and they still haven't done it. So now I'm having to pay for it myself. ANOTHER cost for me because of Romans' incompetence.
My advice: STAY WELL AWAY FROM ROMANS, READING & TILEHURST - they're too big to care about the individual; they only care about their money.
Who would I recommend? Village Properties of Tilehurst - an absolute DREAM agent in stark contrast to Romans.
NB: having spoken to friends about Romans Estate Agents, I've since found out that I'm not alone - in fact not one of my friends has heard anything positive about them (on the lettings side at least). So please do watch out and look for an agent that will care for your property as if it's their own./&display=popup&link=http://www.allagents.co.uk/review/1907/&redirect_uri=http://www.allagents.co.uk/review/1907/ "Share on your Facebook Wall"){kind=logo}
. Not only did they not phone me to tell me that they had received it, but when challenged about it they lied about the date it came, to try to conceal the fact that they had been sitting on it for 10 days. And they had told my tenants that they had to switch elec/gas to a particular supplier, with no reference to me! I suspect that they are getting backhanders for this - can't think why else they'd do it./&display=popup&link=http://www.allagents.co.uk/review/1873/&redirect_uri=http://www.allagents.co.uk/review/1873/ "Share on your Facebook Wall"){kind=logo}
 which on a /&display=popup&link=http://www.allagents.co.uk/review/1174/&redirect_uri=http://www.allagents.co.uk/review/1174/ "Share on your Facebook Wall"){kind=logo}
 recommendations for a price reduction within weeks of the property going on the market, and again just a few weeks later. OK, it's a difficult market at the moment, but they're supposed to be the experts so how can they get it so wrong in such a short space of time.
They fail to keep you informed of progress (or lack of!) and don't even bother to notify you for almost a month when your contact leaves the branch.
Propsective viewers are allowed to simply disappear, whereas I would expect them to keep chasing in order to maintain a good level of interest from buyers.
We are now taking our business elsewhere./&display=popup&link=http://www.allagents.co.uk/review/1157/&redirect_uri=http://www.allagents.co.uk/review/1157/ "Share on your Facebook Wall"){kind=logo}
Agent Details for Romans
Select a branch to go to view details of that specific branch
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Guildford - 62-64 Reading Road, Yateley, GU46 7XL
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Guildford - 167 Victoria Road, Aldershot, GU11 1JT
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Guildford - 122 London Road, Camberley, GU15 3TJ
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Guildford - 94 Fleet Road, Fleet, GU51 4BG
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Guildford - 76 Yorktown Road, Sandhurst, GU47 9BT
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Guildford - 67 Victoria Road, Farnborough, GU14 7PL
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Reading - Roman House
118 The Broadway
Warfield, Bracknell, RG12 1AR
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Reading - 30 - 30A School Road
Tilehurst, Berkshire, RG31 5AN
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Reading - 1 Chalfont Court Chalfont Way, Berkshire, RG65SY
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Reading - 33-34 Market Place, Berkshire, RG1 2DE
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Reading - 22 Market Place, Wokingham, RG40 1AP
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Reading - Unit 1
Chalfont Court
Lower Earley, Berkshire, RG6 5SY
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Reading - 246 High Street, Crowthorne, RG45 7AP
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Reading - 2-3 Winton Square, Basingstoke, RG21 8EN
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Reading - 4 King Street Lane
Winnersh, Wokingham, RG41 5A
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Reading - 30-30a School Road, Berkshire, RG315AN
Review Statistics for Romans
Review Summary
- Total Reviews:
- 377
- Total Ratings:
- 381
- First Review :
- 03/07/2007
- Latest Review:
- 09/02/2012
Overall Review Performance
- Recommend :
- 294
- Disapprove :
- 87
Individual Services Review Performance
| From Landlords | From Tenants | From Vendors | From Buyers |
|---|---|---|---|
| Recommend:68 | Recommend:62 | Recommend:107 | Recommend:41 |
| Disapprove:9 | Disapprove:34 | Disapprove:12 | Disapprove:5 |
| Surveys | Conveyancing | Lettings (Prospect) | Sales (Prospect) |
|---|---|---|---|
| Recommend:0 | Recommend:1 | Recommend:10 | Recommend:4 |
| Disapprove:0 | Disapprove:1 | Disapprove:5 | Disapprove:21 |
| They manage our building | They are our factor | They manage our estate |
|---|---|---|
| Recommend:0 | Recommend:0 | Recommend:0 |
| Disapprove:0 | Disapprove:0 | Disapprove:0 |
Staff Members
Select a branch to see more details
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Guildford - 62-64 Reading Road, Yateley, GU46 7XL
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Guildford - 167 Victoria Road, Aldershot, GU11 1JT
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Guildford - 122 London Road, Camberley, GU15 3TJ
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Guildford - 94 Fleet Road, Fleet, GU51 4BG
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Guildford - 76 Yorktown Road, Sandhurst, GU47 9BT
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Guildford - 67 Victoria Road, Farnborough, GU14 7PL
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Reading - Roman House
118 The Broadway
Warfield, Bracknell, RG12 1AR
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Reading - 30 - 30A School Road
Tilehurst, Berkshire, RG31 5AN
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Reading - 1 Chalfont Court Chalfont Way, Berkshire, RG65SY
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Reading - 33-34 Market Place, Berkshire, RG1 2DE
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Reading - 22 Market Place, Wokingham, RG40 1AP
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Reading - Unit 1
Chalfont Court
Lower Earley, Berkshire, RG6 5SY
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Reading - 246 High Street, Crowthorne, RG45 7AP
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Reading - 2-3 Winton Square, Basingstoke, RG21 8EN
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Reading - 4 King Street Lane
Winnersh, Wokingham, RG41 5A
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Reading - 30-30a School Road, Berkshire, RG315AN
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Complaints Procedure
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