Romans

Customer Reviews  (Page 0 of 25)

show me only reviews from..

Please select.. Landlords Tenants Buyers Sellers No's Yes's

5
people found
this helpful.
FEATURED REVIEW
expires 26/01/2013

A 5-star review by 'Emma' 18/2/2012
Branch:
22 Market Place
Services:
Lettings (as a Tenant)
Experience:
Would you use the agent again? Yes
Staff Member
Kelly Saunders







Kelly Saunders has been my Property Manager for 5 years and the relationship we have built is second to none, she always deals with issues promptly, always professional when attending my property never complains always available to help she is a credit to Romans
Was this review helpful? Yes

 

• Report Abuse
• Agent Response & Comments (0)


2
people found
this helpful.
FEATURED REVIEW
expires 26/01/2013

A 5-star review by 'Alison Edwards' 22/2/2012
Branch:
94 Fleet Road
Services:
Lettings (Prospective customer)
Experience:
Would you use the agent again? Yes







My partner and I came in to your offices in Fleet, where we were greeted by Abie, who was very professional and friendly throughout....All through our our dealings with Romans, Abbie kept us informed and was a real pleassure to deal with. She is a credit to the company and whilst I know she has not been with you long, she is a real asset to you.
When my partner and I start to look to buy a property you will be the first people we contact because of her.
Thanks Abbie
Was this review helpful? Yes

 

• Report Abuse
• Agent Response & Comments (0)


FEATURED REVIEW
expires 26/01/2013

A 5-star review by 'Jeff Salt' 21/2/2012
Branch:
76 Yorktown Road
Services:
Sales (as a Vendor)
Experience:
Would you use the agent again? Yes







I would like to take this opportunity to thank yourself, Luke and the team at Romans for your professional and enthusiastic approach. From the initial valuation you were convinced of your ability to sell our house quickly and in getting the asking price. Importantly your knowledge of the local market managed to get us nearly 10% more than the valuation from another local estate agent. The Open House strategy proved the deciding factor in generating the interest and resulted in an offer straight afterwards.
Was this review helpful? Yes

 

• Report Abuse
• Agent Response & Comments (0)


4
people found
this helpful.
FEATURED REVIEW
expires 26/01/2013

A 5-star review by 'Steve R' 17/2/2012
Branch:
2-3 Winton Square
Services:
Sales (as a Buyer)
Experience:
Would you use the agent again? Yes
Staff Member
Charles Rafferty
Staff Member
Mark Heneghan







Charles was excellent, we drove by the property to see if it suited our needs before arranging a viewing - Charles made a significant effort to come straight out to enable us to view was much appreciated as we were due to travel back to Cornwall later that day. All parts of the transaction went very smoothly with Romans' Nick as the purchase coordinator always phoning back promptly when he was not available to take our call. Branch manager Mark reinforced the overall professionalism by hand delivering the keys upon completion. Overall we were a delighted customer.
Was this review helpful? Yes

 

• Report Abuse
• Agent Response & Comments (0)


1
person found
this helpful.
FEATURED REVIEW
expires 26/01/2013

A 5-star review by 'Lorna' 18/2/2012
Branch:
2-3 Winton Square
Services:
Lettings (as a Landlord)
Experience:
Would you use the agent again? Yes
Staff Member
Katherine Lailey







Excellent communication, especially dealing with some specific requests I had. Very efficient at sorting out some last minute difficulties to a satisfactorary conclusion. I certainly have the impression that Katherine is a dedicated hard working and committed member of staff. A real asset to the branch, well done - i wish my own staff at work were so professional and committed to doing a great job.
Was this review helpful? Yes

 

• Report Abuse
• Agent Response & Comments (0)


1. 

   A 5-star review by 'Tom Austin' 26/5/2012

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   My girlfriend and I recently rented a property through the camberley branch of Romans. Matt and his team were brilliant at getting us in and sorted as quickly as possible. Matt was there what felt like 24/7 to answer any questions or queries we had and made the move a pleasant experience. I can highly recommend Matt and his team if you are thinking of renting in the area!!

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
2. 

   A 4-star review by 'Richard Werth' 26/5/2012

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Elaine has looked after me for some time and has done an excellent job.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
3. 

   A 4-star review by 'Mrs G Cotterill' 26/5/2012

   Branch:

   94 Fleet Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I would like to say how impressed I have been with the efficiency of Lori, being a first time landlady and having teething problems with the letting of my property,i.e. gas and electic issues, she has dealt with the issues promptly and efficiently. Having spoken to other members of staff previously and no action had been taken, she has put my mind to rest.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
4. 

   A 5-star review by 'Sarah Alexander' 25/5/2012

   Services:

   Lettings (as a Tenant)

   Experience:

   Would you use the agent again? Yes

   Kelly is ALWAYS extremely helpful and prompt in response to any enquiry. She schedules work to be done and advises that this will be taking place.
   On our first 4 month site inspection, I pointed out a bathroom door that could not be accessed (a Jack and Jill type) via a bedroom because the carpet had been laid to block the door. It wasn't a major issue, but it would be 'nice' to have the en-suite access...
   Kelly got straight on the phone to the carpet fitter. He was there that very afternoon. Took an inch or so off the bottom of the door and fitted carpet. A1 EXCELLLENT service. Above and beyond really.

   From the tradespeople I have met, Kelly seems to inspire great loyalty and they will go out of their way for her. It really helps to show Romans as an agent in a good light. Well Done Kelly!

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
5. 

   A 5-star review by 'Louise' 25/5/2012

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   Lynn's service has always been consistently professional, helpful and efficient. She is the first person I contact at Romans for advice or action as I know there will always be a quick and positive outcome. She is a credit to Romans!

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
6. 1
   person found
   this helpful.
   

   A 5-star review by 'Anita' 25/5/2012

   Branch:

   62-64 Reading Road

   Services:

   Sales (as a Vendor)

   Experience:

   Would you use the agent again? Yes

   We were really impressed with the way that both Elliott and Daniel at Romans dealt with the sale of our property. They managed to get lots of viewings straight away and were always available at the end of the phone. They were polite and cheerful and really tried their best to show all the best points to the viewers. Whenever we had any questions they were always ready to answer.
   Daniel in particular was excellent when negotiating with potential buyers and managed to get us a really good price, only less than £5000 than the asking price.
   When we were sent photo's initially I was not sure about some of them and immediately they sent round somebody to take more photo's and put those straight onto the web.
   I would not hesitate to recommend the Yateley branch to any other potential buyer.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
7. 

   A 4-star review by 'Vicky T' 24/5/2012

   Branch:

   122 London Road

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   They were very efficient putting us on their mailing list and sent us relevant properties and not just their whole list or things that were over our buget like some of their competitors.
   In phone conversations after visiting a property they were always very polite and professional

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
8. 

   A 5-star review by 'Chughtai' 24/5/2012

   Branch:

   122 London Road

   Services:

   Lettings (as a Landlord)

   Experience:

   Would you use the agent again? Yes

   I would congratulate Matthew Pulford of Roman lettings Camberley branch in providing a excellent experience in successfully letting my property. Matthew’s communicational and organisational skills were second to none and my experience from start to finish was made very easy with Mathews subtle approach.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (0)
   
   
9. 1
   person found
   this helpful.
   

   A 5-star review by 'Happy buyer' 24/5/2012

   Branch:

   167 Victoria Road

   Services:

   Sales (Prospective customer)

   Experience:

   Would you use the agent again? Yes

   I would like to take the opportunity to thank Scott and mike for their excellent service from start to finish, the aldershot team were great on viewings and without their help I never would of found my dream home. Scott and mike kept me up to date with everything and always answered every question I had quickly and nothing was too much to ask. They were great to deal with and when it comes to selling my house I know where I'll be going........Romans.
   Thank you very much for everything you have done.

   Was this review helpful? Yes
   
    
   
   
   • Report Abuse
   • Agent Response & Comments (1)
   
   
10. 

    A 5-star review by 'Gary & Sarah Parnaby' 23/5/2012

    Services:

    Repair/Property Management

    Experience:

    Would you use the agent again? Yes

    Annette has contacted us immediately whenever a situation has arisen and given us all the information we have needed in a concise and informative way. She has also been happy to gather a couple of quotes from different contractors to ensure we were always paying the market rate for any work done. For simple matters, she has got on with sorting it out without bothering us with the details. All in all we have been very happy with how she has managed our property for the last 6 months.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
11. 

    A 5-star review by 'Nicki Sturzaker' 23/5/2012

    Branch:

    94 Fleet Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    Balreet Grewal

    Experience:

    Would you use the agent again? Yes

    Bal recently negotiated a new tenancy on my property and dealt with a very complicated situation which needed to be handed sensitively in order to keep all parties informed and engaged in the process. He was thoroughly professional throughout and really went above and beyond in order to ensure the new tenancy started as smoothly and seamlessly as possible. I would have no heistation in recommending Bal and can't thank him and the rest of his team enough for their support.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
12. 

    A 5-star review by 'Bob Tweney' 22/5/2012

    Branch:

    167 Victoria Road

    Services:

    Sales (as a Vendor)

    Staff Member

    Scott Caudwell

    Experience:

    Would you use the agent again? Yes

    I would like to take this opportunity to thank everyone at Romans for their help, assistance and guidence through the whole process of selling my property. Having carried out the customary three valuations of the property I decided to list with Romans not only because of Scott Caudwells enthusiasum (branch manager), but also because Scott being local understood the market better than most. Once actively marketed, I was kept informed of all viewings and received regular feedback on what prospective buyers thought. Where adjustments needed to be made, discussions were had with Scott and these... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
13. 2
    people found
    this helpful.
    

    A 5-star review by 'Kate' 21/5/2012

    Branch:

    62-64 Reading Road

    Services:

    Sales (as a Vendor)

    Staff Member

    Elliott King

    Experience:

    Would you use the agent again? Yes

    Every aspect of service provided by Elliott and the team at Romans was excellent. I was helping my elderly relation sell her property and, living 100 miles away, I was very grateful for the consistent help from Elliott who kept both me and my relation informed of progress at all times. Elliott was thoughtful, kind and considerate to my elderly relation, which was hugely appreciated. He even drove her to an appointment with her solicitor and arranged for someone to check the boiler when he could smell gas. He was always available for any queries, returning calls quickly and always helpful, supportive and positive. I was really grateful for all his help and would recommend Elliott and Romans very highly indeed.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
14. 

    A 5-star review by 'L Smith' 21/5/2012

    Branch:

    22 Market Place

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    We have been so pleased with the service we have received from Kelly Saunders. When we have had problems big or small, she has helped us to resolve them quickly... and with results we have been happy with. She is professional, and kind, and we feel lucky to have her!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
15. 

    A 5-star review by 'Sarah' 21/5/2012

    Branch:

    Unit 1 Chalfont Court

    Services:

    Sales (as a Vendor)

    Staff Member

    Neil Fenning

    Staff Member

    Lee Glome Rhys?

    Experience:

    Would you use the agent again? Yes

    All dealings with both estate agents have been excellent, both very informative, proactive and timely in their responses to any queries I had. The only issues I have had has been with trying to get a quote from the solicitors service Romans can provide themselves; they did not call at any of the requested times and repeatedly called the wrong number to the one I requested to be called on, which would be a shame to lose potential solicitor business due to such small errors.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
16. 

    A 4-star review by 'Vivien Green' 20/5/2012

    Branch:

    22 Market Place

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Kelly is always helpful whenever I need to contact her whether it is for a one off query or with her regular house inspections. Although I deal with other specialist staff at Romans in connection with such things as the renewal of my tenancy, I know I can count on Kelly for anything else.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
17. 

    A 4-star review by 'Sam Danesh-Pour' 19/5/2012

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    I was very impressed by Charlotte's efficiency and kindness in dealing with my tenancy. She was able to discuss my options re: guarantor, paying rent in advance etc, as I am currently on maternity leave. Whilst the system itself is somewhat user unfriendly, Charlotte made the process a lot easier for me to handle.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
18. 

    A 5-star review by 'SP' 18/5/2012

    Branch:

    22 Market Place

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    I was quickly made confident after emigrating that my property in Wokingham was being looked after. I received all status reports with photo's on time so I could see for myself that the property was being looked after and rent paid on time. When a repair was needed it was quickly arranged - and for a very reasonable price. There have been no hidden extra's but just good service. I often forget I have a property in Wokingham as I have very little to do with it - it is being managed for me so well.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
19. 

    A 5-star review by 'Gary' 18/5/2012

    Branch:

    Unit 1 Chalfont Court

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    I had my house up for sale for 18 months with various online estate agents and other local estage agents, and viewings were few and far between, and the house never looked like selling and didn't sell. I took it off the market to lick my wounds, and then six months later put it back up for sale with just my local Romans branch. Viewings were plentiful and within a month my house had sold! If only I had gone with them in the first place!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
20. 1
    person found
    this helpful.
    

    A 5-star review by 'Basil and Janet Salman' 17/5/2012

    Branch:

    301 Loddon Bridge Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    Sharon Tubb

    Experience:

    Would you use the agent again? Yes

    As landlords, we have been dealing with Mrs Sharon Tubb at Romans for over 10 years. During this time, Sharon has taken excellent care of our house (as though it were her own) and as we live abroad, we have put our full trust in her to look after our property. From finding good tenants, dealing with the continuous maintenance, regular inspections and ensuring the rent is paid on time, to taking the stress away from letting a property, Sharon has done all of this with a good sense of humour along with excellent communication skills and continuous professionalism. We would have no hesitation in recommending Romans to any landlord/tenant for their excellent service.
    A BIG thank you to Sharon.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
21. 2
    people found
    this helpful.
    

    A 2-star review by 'JStedeford' 17/5/2012

    Branch:

    167 Victoria Road

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? No

    Found the property we liked through romans, unfortunatly, it was taken off the market, not romans fault per-sae but thats not the issue here.

    I put forward an offer, which wasnt accepted - instead we were told if the vendor could find a property for a price that allows for our offer, it may get accpeted-odd-but we hung on.

    over a MONTH later i was still having to make constant calls for updates (i shouldnt have to ring you guys) which got very boring in the end, especially as all staff in the office were unable to speak to me about this property apart from 1 person who was never in the... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (2)
    
    
22. 1
    person found
    this helpful.
    

    A 5-star review by 'MGeorgy' 17/5/2012

    Branch:

    33-34 Market Place

    Services:

    Lettings (as a Tenant)

    Staff Member

    Tracie Chandler

    Experience:

    Would you use the agent again? Yes

    Romans Staff (Tracie) has been excellent. Always, comes back very promptly to any query and handle any fixes very quickly. They have been excellent link between us & the Landlord.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
23. 

    A 5-star review by 'Heather Smith' 16/5/2012

    Branch:

    Roman House 118 The Broadway Warfield

    Services:

    Sales (as a Vendor)

    Staff Member

    Paul Westmoreland

    Experience:

    Would you use the agent again? Yes

    The reason I chose Romans was that the initial visit by Paul Westmoreland was so unlike the other agents I had to value the property. His demeanour was not that of a stereotypical estate agent - he was honest, professional and did not make any innuendo about other agents to reflect positively on Romans. In all, I felt very comfortable at that first stage of selling my home with Romans. I felt from Paul that the Bracknell office would handle the sale with me honestly, warts and all.

    From the time the property was placed on the market, Paul arranged for the whole sales team to visit at... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
24. 

    A 5-star review by 'Sriram M' 16/5/2012

    Branch:

    Unit 1 Chalfont Court

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    We were at an open house in a well sought after location and offered on that property and our offer was accepted. We were very anxious and Neil kept us very well informed on what was happening as it took a couple of days for the decision. Since then I have been in constant touch with Neil asking questions and he has been extremely helpful. I have been given options of using Romans conveyancing, surveyors & mortgage advisors with an explanation as to why using them might be beneficial but have not been pushed into using them. So far my experience has been very positive and I am also thinking of using Romans as letting agents for my current property.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
25. 1
    person found
    this helpful.
    

    A 4-star review by 'JW France' 15/5/2012

    Branch:

    301 Loddon Bridge Road

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    Caty and her colleagues (Previously Jon Hallett ) have
    coordinated the letting ,management and maintenance of our
    two flats for a long time -more than ten years.. while we've been abroad
    Contact is usually by email and very rapid , sometimes by phone
    accounts are clear and tenancies have been renewed very quickly

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
26. 2
    people found
    this helpful.
    

    A 5-star review by 'J Dougan' 15/5/2012

    Branch:

    13 Bridge Street

    Services:

    Sales (as a Vendor)

    Staff Member

    Alun Graham

    Staff Member

    Pete Jeffries

    Experience:

    Would you use the agent again? Yes

    Alun was very helpful and proactive from us approaching him to sell the property to the deal being finalised. He was always available on the phone to discuss how the property was doing on the various websites it was listed on as well as the general level of interest in the property.

    We actually moved from another local estate agent because they had not offered the level of 'push' for the property that we had expected, but this was not an issue when we dealt with Romans and they found us a buyer despite the stagnant market.

    Many thanks to Alun and the Romans team.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
27. 

    A 4-star review by 'Tina Dullaghan' 15/5/2012

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    I was kept informed of everything that was happing with the house.
    As I wasn't present for viewings I was given detailed follow up within 24hrs of the viewing.
    Staff always friendly and timely.
    Scott was very candid with me about the current market place and allowed me to challenge him on certain aspects of my sale. This helped me keep a realistic look on the sell.
    Was very happy with the service i recieved from the whole team. Thanks

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
28. 

    A 5-star review by 'E Smith' 15/5/2012

    Branch:

    Unit 1 Chalfont Court

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    Handled my purchase in a efficient and professional manner, kept me informed of developments as the purchase progressed, leiased with the seller for me re:- fixtures & fittings to be included with my purchase. (My purchase is still ongoing at this time)

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
29. 

    A 4-star review by 'Robert Baker' 15/5/2012

    Branch:

    13 Bridge Street

    Services:

    They manage our building

    Staff Member

    Mark Smith

    Experience:

    Would you use the agent again? Yes

    He responded quickly to any problems and gives us sufficient details of what needs doing.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
30. 

    A 5-star review by 'Sue from Wokingham' 15/5/2012

    Branch:

    22 Market Place

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    I'd like to take this opportunity to thank Romans for their help during our house purchase. It was not a straight forward purchase and they went above and beyond to ensure we secured the property and the sale went through successfully. We appreciated their dedication and professionalism and are looking forward to moving into our dream house in a couple of days.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
31. 1
    person found
    this helpful.
    

    A 5-star review by 'Steve G' 15/5/2012

    Branch:

    2-3 Winton Square

    Services:

    Lettings (as a Landlord)

    Staff Member

    Robert Milne

    Staff Member

    Lynn Dunlop

    Experience:

    Would you use the agent again? Yes

    Found Romans to be very professional & extremely helpful in letting my property

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
32. 

    A 5-star review by 'Seller Wokingham' 15/5/2012

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    I found that Matthew, and Romans in Wokingham, were both courteous and professional at every stage of the process of selling my property.

    They clearly know their job, and the area, very well, and I have been very impressed with their approach.

    The sale went through, and negotiations were handled on my behalf by Romans with good nature and a calm head, despite a difficult market and some sale related "hurdles" to jump.

    I would highly recommend Romans if you are selling your house in this area.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
33. 

    A 5-star review by 'Alan Puxley' 15/5/2012

    Branch:

    22 Market Place

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    My whole experience of working with Kelly and her team at Romans has been one of real pleasure, from the start Kelly has worked with me as a consummate professional, has listen to and acted upon my requests for assistance and most importantly of all if she has promised to do something she has done it.
    The agreements have been easy to read and understand, and I have felt all steps both at the beginning and now at the end have been fully explained to me,and I have really appreciated that fact that even though I have been renting a little studio flat I have been treated as a valued client.
    The only reason I am giving up my flat is the fact that I have been offered early retirement, otherwise I would happily have stayed. Thank you Kelly for all you help and support

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
34. 

    A 4-star review by 'Joanna Nash' 15/5/2012

    Branch:

    Roman House 118 The Broadway Warfield

    Services:

    Lettings (as a Tenant)

    Staff Member

    Catherine Green

    Staff Member

    Paula Cope

    Experience:

    Would you use the agent again? Yes

    Catherine helped me to find a new address at short notice when my personal circumstances changed. She was friendly and reassuring. She answered any quires I had very quickly and she made the whole process very pleasent. I would rate her as excellent.
    Paula Cope is my property manager. She has handled any issue I've had since moving in with speed and nothing seems to be too much trouble to sort out. She is friendly and professional.I have had dealings with Paula in my previous property as well and again I would rate her as excellent.
    The contractor that has supposed to be contacting me for the last 7 days still has not done so which is frustrating. Also the admin fee was very high compared to other estate agents, though I appreciate Romans do offer a very efficiate service.
    The last two points reduce my rating to Good rather than excellent, which would have been my grade if it had just been down to Catherine and Paula.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
35. 

    A 5-star review by 'Margaret Barry' 14/5/2012

    Branch:

    122 London Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    Barry Dilloway

    Experience:

    Would you use the agent again? Yes

    Romans have managed my property for the last 6 years and I have found them to be an excellent Agent. I previously used Romans to purchase my property originally in 1997 and this went through seamlessly. I then put my property up for let in 2006 and asked Romans to manage this as I was moving overseas with my partner. I have found Romans to be very professional, keeping me informed by email, always returning my calls, receiving regular photographs, details of inspections, etc. as well as monthly statements/rent etc. More recently I have been having contact with Mathew Pulford who is excellent to deal with. I am hoping to change tenants in the coming months and Mathew's help and advice are invaluable, especially as I am not able to visit the property regularly myself. I have also had contact with Barry Dilloway with regard to the inspection and maintenance of the property and would recommend him highly too. All in all, I would have no hesitation in recommending Romans, both for buying and selling property and also lettings management.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
36. 

    A 5-star review by 'Emma Bowles' 14/5/2012

    Branch:

    30 - 30A School Road Tilehurst

    Services:

    Lettings (as a Landlord)

    Staff Member

    Michal Matejka

    Experience:

    Would you use the agent again? Yes

    Have used Romans in Tilehurst for 3 years, I have always found them quick to respond to any requests, they always find good quality tenants. Nothing is to much trouble for them. They communicate between myself and tenants quickly and efficiently . I would not consider using any other agent. Michal always delivers the highest standard of service, he is very kind and polite.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
37. 

    A 4-star review by 'S Robinson' 14/5/2012

    Branch:

    301 Loddon Bridge Road

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    Kieran's quick response to viewing the property on purchase and providing appropriate feedback to enable me to focus on what did or did not need updating in the property; arranged viewings very promptly so that a tenant was secured while the work was being carried out thus allowing for occupancy without delay.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
38. 

    A 4-star review by 'Cat Davies' 14/5/2012

    Branch:

    301 Loddon Bridge Road

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Although quite stressful getting information to and from Romans because we lived in Basingstoke, were were able to get moved in relatively quickly.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
39. 

    A 4-star review by 'misiu' 14/5/2012

    Branch:

    301 Loddon Bridge Road

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    The process was smooth with no hick-ups. Always professional and consultative in their approach. Really enjoyed dealing with them. The only negative if it is one, is that I never received a response to my question, but this has got sorted now that we moved in. We are still waiting for a signed copy of our tenancy agreement to be sent back to us.
    Overall, we would definitely recommend Romans to others!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
40. 

    A 5-star review by 'Tina & Stewart Davidson' 14/5/2012

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? Yes

    We approached Romans with a view of renting a house they had advertised in Farnborough. Graham Jennings dealt with us from start to finish and helped us massively find the house required for us as a family so we have turned from prospective customer to a new tenant.
    This isn't just a move, we are uprooting and moving 60 miles away so we needed every bit of help possible, Graham has been a fantastic support - he helped ensure we had the paperwork to the house a lot earlier to enable us to fight school admissions for a placement for our son, by helping us we managed to get the place we wanted at the school we wanted and had Graham not helped this would not have happened. Graham has kept us up to date with the move every step of the way, nothing was too much trouble when we wanted to view for the second time - Graham thank you for making what can be a very stressful time as easy as you possibly could, we cannot wait for a weeks time when we move in! :o)

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
41. 

    A 5-star review by 'wuhusapan' 14/5/2012

    Branch:

    Roman House 118 The Broadway Warfield

    Services:

    Lettings (Prospective customer)

    Experience:

    Would you use the agent again? Yes

    Ryan was very knowledgeable about the current housing market and provided very useful information. He always conducted himself in a courteus and professional manner. i would gladly recommend him to my friends and family should the need arise.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
42. 

    A 5-star review by 'F.H.' 12/5/2012

    Branch:

    22 Market Place

    Services:

    Lettings (as a Landlord)

    Staff Member

    Annette Dowling

    Experience:

    Would you use the agent again? Yes

    I have been very impressed by the service recieved by Annette Dowling in the Wokingham lettings office. She has a friendly but professional manner and has always been prompt when answering any questions or queries I have. Living out of the country, I am confident my house is in safe hands. I would not hesitate to recommend Romans to others.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
43. 

    A 4-star review by 'Mr Jamthe' 11/5/2012

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    Annette worked as Senior Property Manager for us and provided exceptional service throughout the year. Annette was always contactable and dependable... Managed to look at issues from both tenant and our (landlord's) perspective and was very meticulous in her follow-up.

    Amongst our 3 fully managed properties this clearly stands out in terms of the service we get.

    I would like to wish Annette all the very best.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
44. 

    A 3-star review by 'Jennifer Clay' 11/5/2012

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? No

    This is my second year of using Romans, to help find tennants for my property. The first year was a hige success and I awas very happy with the servic e. This year has been slightly different. Garham, I felt never kept me in the loop for what was going on with veiwings booked, veiwing feedbacks etc. He also said that he would let me know. I always waiting until the following day after lunch before I chased and he always had an excuse as to why he hadnt called me. I had to chase the Farnborough branch for everything that I needed. The inventory I asked to be arranged., and again I Had... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
45. 

    A 4-star review by 'LHW' 11/5/2012

    Branch:

    67 Victoria Road

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    We purchased a house through Romans and found them very good overall. Our sales negotiator was particularly helpful. He was prompt and punctual and always returned calls quickly if a message was left. Since we were wanting to relocate to Farnborough and we didn't live in the vicinity, we usually couldn't do viewings until the evening or on weekends and they were able to fit us in at any time to suit us. We liked that they were available out of hours. We met a couple of different sales negotiators when viewing different properties and they were polite, courteous, professional, warm and... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
46. 

    A 3-star review by 'RMH' 11/5/2012

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    The management part of the service was a lot better than the setting up/ending of the contract and relevant bits. We had a very bad experience with our landlady who told us things over the phone that didn't keep after, and we ended up loosing quite a bit of money over this, not to mention the stress involved. I understand this is no fault of the letting agent, however a bit more support in dealing with such a dishonest landlord, would have been appreciated but was not received indeed.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
47. 

    A 5-star review by 'D C Pardy' 11/5/2012

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    I have always found Romans to be pr0-active and dynamic - if a job needs sorting, they sort it. I have mostly worked recently with Elizabeth Morgan; she is customer focused and develops strong rapports - she engenders confidence due to her diligence, ability and attention to detail. Her communication skills are strong and she actively works to find solutions to customer needs. Her pragmatic approach shines through.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
48. 

    A 5-star review by 'Laura Walton' 11/5/2012

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    Kelly was very efficient, knowledgeable and helpful at all times. She succeeded in finding a tenant for our property, and made the whole process as simple and easy as possible for us. Need I say more!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
49. 

    A 5-star review by 'Marluc :)' 11/5/2012

    Branch:

    30 - 30A School Road Tilehurst

    Services:

    Sales (as a Buyer)

    Staff Member

    Amy Shields Paula

    Experience:

    Would you use the agent again? Yes

    Josh and Amy were really great and made our buying experience that much easier by always having a smile on their faces and offering a really friendly and reliable service, fitting viewings in at times convenient for us and just being very hekpful. thanks so much!!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
50. 

    A 5-star review by 'Garry' 11/5/2012

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    We recently had a dispute when the tenants moved out (i.e costs for cleaning etc).

    Mrs Ross was very helpful, professional in her approach and constructive with her advice/support which made the whole experience rather less stressful. All in all, very much appreciated and thankfully the outcome was positive and fair.

    Very many thanks for the great service and support.. Regards - Garry Young

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
51. 

    A 4-star review by 'MZ Solaiman' 10/5/2012

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Prompty rescheduled the quarterly inspection to meet my requirements and acted on the the shortcomings I highlighted

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
52. 

    A 4-star review by 'Rw' 10/5/2012

    Branch:

    Unit 1 Chalfont Court

    Services:

    Lettings (as a Landlord)

    Staff Member

    Richard Chambers

    Staff Member

    Anthony Parks?

    Experience:

    Would you use the agent again? Yes

    Very professional service from Romans and overall happy with their service, would have scored excellent but waiting for response on an invoicing error.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
53. 

    A 5-star review by 'Iand and Avis' 9/5/2012

    Branch:

    Roman House 118 The Broadway Warfield

    Services:

    Lettings (as a Landlord)

    Staff Member

    Kelly Luck

    Experience:

    Would you use the agent again? Yes

    Everyone we have spoken to at Romans has been professional and helpful. Kelly and her team have been excellent in helping us to find a tenant for our flat. They have done everything they said they would and have made the whole process stress free and instilled confidence in us that we have chosen the right agent. We would have no hesitation in recommending Romans, Bracknell.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
54. 

    A 4-star review by 'M Baig' 9/5/2012

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Kelly Saunders is the Romans staff member managing our property. We feel well looked after as we have found Kelly to be professional & responsible in her conduct. We have recently moved into this property have the first few months have required a few issues to be resolved. Kelly has helped us throughout this time to resolve the said issues either through managing the communications with the landlords or thorugh otherwise arranging technical support to get those issues sorted. We thank her for all the effort she has made in this regards and hope the level of service will be maintained in the future as well.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
55. 

    A 5-star review by 'Hannah' 9/5/2012

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    Both Daniel & Elliot at the Yateley office were consistently helpful, available, patient and co-operative throughout the purchase of a repossession property which had an unfinished extension and required extensive research. They assisted me with my enquiries wherever possible and were very accommodating with repeated visits to the property before, and up to the time of exchange. I trusted them as a buyer and will certainly be returning to use Romans when I eventually come to sell the property

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
56. 

    A 4-star review by 'emily' 9/5/2012

    Branch:

    301 Loddon Bridge Road

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Both Kieran and Rob were very helpful in answering any queries I had and responding to emails quickly.

    Property was not cleaned before we moved in execept the oven. Was definatly not professionally cleaned as promised.

    Had to chase up queries I emailed to the administrator as did not recieve a responce, emailed Kieran in the end to get things sorted.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
57. 

    A 5-star review by 'Moira Dean' 9/5/2012

    Branch:

    67 Victoria Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    Stephen Mount

    Staff Member

    Lisa Fazal

    Experience:

    Would you use the agent again? Yes

    Steven has been managing my property since 2008. He is very professional in his approach and gives me sound advice when asked for regarding the property. I am very pleased with his service. I value his common sense approach and the effective manner in which he deals with problems when they arise.

    Lisa sends me regular reports about the property every 6 months with enough details for me to deal with any arising issues. I am very happy with her service.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
58. 

    A 5-star review by 'Withheld' 9/5/2012

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    When encountering difficulties with an awkward tenant regarding the check out procedure, Lori went above and beyond expectations. She fielded irrational phone calls and bizarre requests, helped guide us through the check out procedure and gave a much needed shoulder to lean on when things got stressful for us. We can't thank her enough for all her hard work and advice. This would have been a much more painful experience for us without her professional and friendly manner to fall back on.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
59. 1
    person found
    this helpful.
    

    A 5-star review by 'Amy' 9/5/2012

    Branch:

    2-3 Winton Square

    Services:

    Sales (as a Vendor)

    Staff Member

    Charles Rafferty

    Staff Member

    Mark Heneghan

    Experience:

    Would you use the agent again? Yes

    I contacted Romans looking for a quick sale. They were prompt in arranging a valuation and by the end of the day had viewings lined up. The property sold within the first viewing and when negioating an offer, Charlie in particular was extremely helpful and excellent at communicating.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
60. 

    A 5-star review by 'Sian Jones' 9/5/2012

    Branch:

    Unit 1 Chalfont Court

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Both Ben and Anthony were excellent at helping me find the right flat. Viewings were swiftly arranged and they ensured all documents were completed correctly so the process of securing the flat was very straightforward.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
61. 

    A 4-star review by 'John Faux' 9/5/2012

    Branch:

    Unit 1 Chalfont Court

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Very good service - quite happy overall, the deposit seemed expensive at 1.5 x monthy - everything else ok.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
62. 

    A 5-star review by 'R Modgil' 8/5/2012

    Branch:

    Roman House 118 The Broadway Warfield

    Services:

    Lettings (as a Landlord)

    Staff Member

    Chris Ward

    Staff Member

    Charlotte Wild

    Experience:

    Would you use the agent again? Yes

    Excellent manner and handled everything efficiently
    Personable, esp chris ward

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
63. 

    A 4-star review by 'Pablo M.' 8/5/2012

    Branch:

    13 Bridge Street

    Services:

    Lettings (as a Tenant)

    Staff Member

    Marianna Hladka

    Experience:

    Would you use the agent again? Yes

    Marianna helped us kidly with everything related to our letting
    It was a good experience

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
64. 

    A 4-star review by 'K K Virdi' 8/5/2012

    Branch:

    22 Market Place

    Services:

    Lettings (as a Landlord)

    Staff Member

    Annette Dowling

    Experience:

    Would you use the agent again? Yes

    Annette has been helping me manage my property for over 5 years and she has been very helpful, especially when it comes to check outs, inventories, schedule of damages etc. It is very useful to have someone that knows me, knows my property and is very good at responding with queries and dealing with issues on a consistent basis.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
65. 

    A 5-star review by 'Claire' 8/5/2012

    Branch:

    Unit 1 Chalfont Court

    Services:

    Sales (Prospective customer)

    Staff Member

    James Croy

    Staff Member

    Neil Fenning

    Experience:

    Would you use the agent again? Yes

    As a first time buyer, James was both very helpful and patient, especially considering how many viewings he organised for me. I also had numerous viewings with Neil, and he too was always friendly and approachable. Overall dealing with Romans for house viewings was a good experience.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
66. 

    A 4-star review by 'W O\'L' 7/5/2012

    Branch:

    22 Market Place

    Services:

    Lettings (as a Landlord)

    Staff Member

    kelly saunders

    Experience:

    Would you use the agent again? Yes

    Romans have looked after my property for many years now and have always been prompt and attentive when finding new tenants and managing issues. Kelly has been my day-to-day property manager and is an effective and efficient member of staff. When issues have arisen ... and they always will between tenant, manager and landlord, we have been able to deal with them succesfully and constructively.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
67. 

    A 5-star review by 'Kate Dudley' 5/5/2012

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    I told Sean that i was looking for a 3 bed house that needed some attention under the 200 - 205k mark, he showed me a number of properties that fitted the criteria but none of them really appealed to me as they lacked the character that i was looking for. At the last house he showed me Sean suggested that i view the above mentioned property, I had seen the details of this house on Rightmove and was not interested in viewing it as again it had no appeal to me and what i was looking for. Sean, having been given an idesa of what i was looking for insisted that i go and see the property as he... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
68. 

    A 5-star review by 'S Taylor' 4/5/2012

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    From the very start my wife and I were impressed by Sean Egan. He showed us the property in a very down to earth manner. He did not pressure us and let us make up our own mind. We both commented on how impressed we were by his conduct and clear professionalism. As the process went on Alison Savva was also extremely helpful. It took an extra few days on top of the planned completion date for everything to go through. This was obviously stressful as there was a concern the person at the top of the chain would pull. Alison was great in providing regular updates and keeping all parties informed. Overall Romans did a fantastic job - big thanks to Sean Egan and Alison Savva.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
69. 

    A 5-star review by 'Mike' 4/5/2012

    Branch:

    22 Market Place

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    Very fast response and reso;ution of a billing error by Southern Electric

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
70. 

    A 4-star review by 'JAMES WALKER' 4/5/2012

    Branch:

    94 Fleet Road

    Services:

    Sales (as a Vendor)

    Staff Member

    james walker

    Experience:

    Would you use the agent again? Yes

    AFTER HAVING A EXTREMELY BAD EXPEIENCE USING ROMANS TO SELL OUT PROPERTY SOME YEARS AGO. WE WERE A BIT NERVOUS ABOUT USING THEM AGAIN, BUT I'M GLAD TO SAY THEY WORKED HARD TO PROMOTE ARE PROPERTY, KEEP US INFORMED AND EVEN OFFERED TO PACK BOXES ON OUR MOVE DAY. WOULD USE ROMANS AGAIN IF WE DECIDED TO MOVE IN THE FUTURE. STAFF ALL VERY HELPFUL AND POLITE.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
71. 

    A 5-star review by 'Nicole, Mytchett' 3/5/2012

    Branch:

    122 London Road

    Services:

    Sales (as a Vendor)

    Staff Member

    Lucy Morrison

    Staff Member

    Tim Harris

    Experience:

    Would you use the agent again? Yes

    I would recommend Romans (Camberley) for their courtesy and willingness to go the extra mile. Lucy was excellent and truly professional throughout my dealings with her. She also booked appointments to show my house to prospective buyers on her days off which shows real commitment - I also felt she got the best possible price for my house in this difficult market and I'm very pleased with the result.

    I also dealt with Tim Harris and Jenny Pinder who were also extremely professional, helpful and friendly.

    Thanks Romans!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
72. 

    A 4-star review by 'Ms. Emma Doel of Romans' 3/5/2012

    Branch:

    301 Loddon Bridge Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    Emma Doel

    Experience:

    Would you use the agent again? Yes

    During the last 7 years I have been working overseas and during this period I have found Romans to be a very good organisation which has given me peace of mind in respect of issues associated with the renting of my property. I cannot compliment Ms. Emma Doel enough on her invaluable support and her professionalism and it is re-assuring to know that a competent person is handling the various issues of letting the property while I am some 10,000 kms away.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
73. 

    A 4-star review by 'P Shearing' 3/5/2012

    Branch:

    301 Loddon Bridge Road

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Overall, we had a very good experience using Romans. Information provided was accurate and timely and appointments were made at convenient times for ourselves. No issues with the process and would be happy to recommend Romans Lettings.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
74. 

    A 5-star review by 'Amanda' 3/5/2012

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Annette recently managed the replacement of the boiler in our property. She quickly arranged for the appropriate technicians to provide us with a temporary solution and arranged for the new boiler to be fitted shortly after. She also personally delivered portable heaters to ensure our young boys were kept warm throughout. I would highly recommend Annette

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
75. 

    A 5-star review by 'Elaine' 3/5/2012

    Branch:

    301 Loddon Bridge Road

    Services:

    Sales (as a Vendor)

    Staff Member

    Chris Bisson

    Staff Member

    Barry Wild

    Experience:

    Would you use the agent again? Yes

    Chris did a great job in finding a buyer for us so quickly, enabling us to buy the property we wanted. Thanks to Chris & Barry for negotiating a satisfactory sale and purchase and a special thanks to Natalie Boyd our 'Move Manager' who kept us fully up to date throught the sale process!

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
76. 

    A 5-star review by 'Shazia' 3/5/2012

    Branch:

    Unit 1 Chalfont Court

    Services:

    Lettings (as a Landlord)

    Staff Member

    Emma Doel

    Experience:

    Would you use the agent again? Yes

    Emma Doel has been managing my property for one year and she is one of the best property managers that I have worked with. She is extremely prompt when handling any issues, provides me with accurate descriptions of the issues and obtains reasonable quotes for any work performed.

    She is very professional in her manner, proactive and thorough which is really important. I find that whenever there has been a problem, Emma has always suggested a solution. I value her advice and judgement as over the past year she has handled numerous issues with my previous tenants but has always highlighted anything that was urgent as soon as possible. One of the things that I like with Emma is that she will always discuss all the options which helps me greatly when making decisions.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
77. 

    A 4-star review by 'JessD' 2/5/2012

    Branch:

    33-34 Market Place

    Services:

    Sales (Prospective customer)

    Experience:

    Would you use the agent again? Yes

    I used Romans after an average experience with my previous agents, and I was suprised at the differences.

    Simon in particular was very helpful and kept me informed at all times.

    As a seller this is key, regardless of if you sell, you need to be kept in the loop.

    Unfortunatley due to a change in personal circumstances I was not able to complete my sale, but Simon, ensured everything went smoothly.

    When I do go back on the market, the first person I will be calling is Simon.

    Would Definatley Recommend

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
78. 

    A 5-star review by 'PG' 2/5/2012

    Branch:

    22 Market Place

    Services:

    Lettings (as a Tenant)

    Staff Member

    kelly saunders

    Experience:

    Would you use the agent again? Yes

    Kelly Saunders has been our property manager now for 3 years, each time we have an issue it is rectified quickly, Kelly is also a great pleasure to deal with and very professional when attending our property every 4 months, if i were to move i will choose Romans and would like Kelly as our property manager again

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
79. 

    A 5-star review by 'Charlene Booth' 2/5/2012

    Services:

    Sales (as a Buyer)

    Experience:

    Would you use the agent again? Yes

    Michael - From the very beginning of viewing our new home on the open day to the very end of moving into our home Mike was extremely helpful and patient with our requests. Initially it took us a while from having seen the home we wanted to getting a buyer for our old house. This took around 2 months which was a very tense time for us not wanting to lose out on our dream home. Mike kept us updated on the status of the viewings on the new house and would ring us every week to find out if we had a buyer on our property to sell. Mike also offered very helpful advice on helping to sell our... (read more)
    

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
80. 

    A 4-star review by 'Nicola Beachus' 2/5/2012

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Jodie was very helpful from start to finish even chasing up queries on our behalf. She returned calls when she said she would and kept us informed every step of the way.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
81. 

    A 5-star review by 'Julia Watts' 1/5/2012

    Branch:

    Roman House 118 The Broadway Warfield

    Services:

    Lettings (as a Landlord)

    Staff Member

    Kelly Luck

    Experience:

    Would you use the agent again? Yes

    After trying a couple of other agents in Bracknell we then tried Romans, and Kelly was immediately successful in letting our property. Kelly is always available and supported by Angela and Sylvia. I would definitely recommend them to anybody considering letting their property in the Bracknell area.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
82. 

    A 5-star review by 'John Reynolds' 1/5/2012

    Branch:

    301 Loddon Bridge Road

    Services:

    Sales (as a Vendor)

    Experience:

    Would you use the agent again? Yes

    Good all round service from start to finish, would highly recommend.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
83. 

    A 4-star review by 'Steve Oldfield' 1/5/2012

    Branch:

    1 Chalfont Court Chalfont Way

    Services:

    Lettings (as a Tenant)

    Staff Member

    Ben Peel

    Experience:

    Would you use the agent again? Yes

    Ben was a great help in aiding us to achieve our aim of renting a property in the area we needed to be in. Ben was always professional, cheerful and very helpful in all of our dealings with him.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
84. 1
    person found
    this helpful.
    

    A 5-star review by 'Michael Hogan' 1/5/2012

    Branch:

    2-3 Winton Square

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    During the weekend I came home to find my electricity out. After a quick search I found that it was my boiler that was fusing the electricity.

    First thing on Morning morning I telephone Elaine Hawkins at Romans (Basingstoke) to discuss the issue. I also emailed her with more details of the problem. Following my conversation I was left assured that the problem would be fixed. This is very common with all my issues with Roman at Basingstoke.

    On my way home from work I received a telephone call from the engineer to assure me that the problem had been fixed. On arrival at home everything was working well.

    I am very impressed by the quick response made by Romans in fixing the problem and i thank them including Elaine very much.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
85. 

    A 5-star review by 'Rodney and Beryl Davis' 1/5/2012

    Branch:

    13 Bridge Street

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    We have had wonderful service from both Alex Fletcher and Judy King. Nothing is too much trouble and they have made our let at Waller Court completly painless.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
86. 

    A 5-star review by 'Mrs Jackson' 1/5/2012

    Branch:

    301 Loddon Bridge Road

    Services:

    Sales (as a Vendor)

    Staff Member

    Chris Bisson

    Staff Member

    Barry Wild

    Experience:

    Would you use the agent again? Yes

    Barry, Chris, Catherine and Rob provided us with excellent customer service. They were all very professional, polite and patient. They did everything they could to sell our house and we couldn't recommend them highly enough. Once our offer had been accepted on the sale of our property we were then dealt with by Natalie our move manager at Head Office. She was absolutely fantastic and contracts were exchanged in just under 5 weeks. We couldn't have had a better team of people working on our behalf. 5 star service.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
87. 

    A 4-star review by 'Nicki Donovan' 1/5/2012

    Branch:

    33-34 Market Place

    Services:

    They manage our building

    Staff Member

    Mark Smith

    Staff Member

    Jason Burton

    Experience:

    Would you use the agent again? Yes

    Mark Smith did an excellent job, always responding to emails promptly and keeping us informed of all issues relating to our house. We moved to the United States and they rented out family home as Jon Hallett estate agents who were taken over by Romans during our 2011.
    Jason Burton was responsible for finding a new tenant for our property and initially was not very communicative, being difficult to get on the phone and tardy replying to emails. After I complained that the service we were receiving from Roman's was not anywhere near as good as we had received from Jon Hallets he was much better at keeping us informed. However they failed to find a tenant and we have subsequently sold the house through Davis Tate as we felt Roman's undervalued it (and we have been proved right agreeing a price some 25,000GBP above their valuation)

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
88. 

    A 5-star review by 'JamesH87' 30/4/2012

    Branch:

    Unit 1 Chalfont Court

    Services:

    Lettings (Prospective customer)

    Staff Member

    Neil Fenning

    Experience:

    Would you use the agent again? Yes

    I was very pleased with the viewing the agent offered. He was very helpful with the questions I had to ask and was also very knowledgeable about the property itself. With my next viewing with Romans, I will be requesting Neil to assist me.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
89. 

    A 5-star review by 'S Griffith' 30/4/2012

    Branch:

    13 Bridge Street

    Services:

    Lettings (as a Tenant)

    Staff Member

    Judy King

    Experience:

    Would you use the agent again? Yes

    Judy King is the Property Manager and my first point of call. She has always been extremely helpful when dealing with my requests and has always offered very prompt assistance. Since moving in, there have been a few issues with the property but Judy has rectified them in the best possible way. I'm very happy with the overall service and appreciate all of her assistance over the last year.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
90. 

    A 5-star review by 'Doug D' 30/4/2012

    Branch:

    67 Victoria Road

    Services:

    Lettings (as a Landlord)

    Staff Member

    Stephen Mount

    Staff Member

    Lisa Fazal

    Experience:

    Would you use the agent again? Yes

    Stephen has provided extremely helpful input and has provided liasion and a buffer between the unreasonable expectations of a difficult tenant and the unreasonable aspirations of the landlord. I'm very grateful for his advice on how to proceed and which measures to take or delay.

    The reports received from Lisa are always helpful and help maintain a feel for the way the tenant is treating the property..

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
91. 

    A 5-star review by 'Keith Avenell' 30/4/2012

    Branch:

    301 Loddon Bridge Road

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    I have a couple of houses that I rent out, and between Rob and Kieran they have been very professional in there approach to getting suitable tenants. On phone calls and meetings I am always greeted with politeness and kind words. I would not wish to leave a conscious and well run office at Romans ( Woodley branch).
    I would like to give a special mention to Lynn Masterman (and her co workers) for all the advice and hard work with the tenancy, check in/out and infantry. It’s always nice to know that there is good aftercare service as well.
    .

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
92. 

    A 5-star review by 'Mr Williams' 30/4/2012

    Branch:

    22 Market Place

    Services:

    Lettings (as a Landlord)

    Experience:

    Would you use the agent again? Yes

    We have been very pleased with the service that Romans - in the person of Annette - has provided (during the more than 2 years that we have been letting our property through them).

    We have found Annette always to be efficient; she alerts us to problems quickly - as soon as they have been drawn to her attention. She responds quickly to our messages and keeps us updated on how any situation is developing. Annette arranges visits or repairs in as short a timeframe as possible and always within the period that she has specified.

    Annette's correnspondence is professional and friendly. It is also clear and concise. We'd strongly recommend Romans and Annette to other landlords.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
93. 

    A 5-star review by 'Jason' 30/4/2012

    Branch:

    Roman House 118 The Broadway Warfield

    Services:

    Sales (as a Vendor)

    Staff Member

    Lisa Roe

    Staff Member

    Jonathon Hawthorne

    Experience:

    Would you use the agent again? Yes

    When we first decided to make the move to a bigger house we went with our local agency and never gave Romans a second thought mainly because their was no local branch in Warfield...this turned out to be a mistake. I must say that from the time we made contact with Jonathan at Romans we felt that he understood the tough market place we found ourself in and made quick adjustments to how we approached our sale. As well as selling through Romans we also wanted to purchase a property though them as well. Gordon looked after making appointments for us to few the properties which we had interest in and after a few viewings with him we felt totally at ease that this was the guy showing our sale property to potential buyers. Once we had secured a buyer for our sale and of course a house to buy, Lisa Roe took total control making a stressful time seem effortless. We are now in our new property thanks to the knowledgeable efficient service provided by the Romans team. We would happily recommend them to family and friends.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
94. 

    A 4-star review by 'Malik Akhatr' 29/4/2012

    Services:

    Lettings (as a Tenant)

    Experience:

    Would you use the agent again? Yes

    Lori Ross helped us by advised to file a dispute case with My Deposit which result in us getting back some good amount of our deposit money back.Many thanks to her,really appreciated.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
95. 

    A 5-star review by 'Kathryn & Philip' 29/4/2012

    Branch:

    76 Yorktown Road

    Services:

    Sales (as a Vendor)

    Staff Member

    Louis Despagnac

    Staff Member

    Nick Billson

    Experience:

    Would you use the agent again? Yes

    It’s clear that the key to selling your house successfully is to set the “correct” price when first putting it on the market. In that respect, Louis d'Espagnac’s local market knowledge is unsurpassed and we were correct to accept his advice. Within a week of us putting the house on the market we had had over ten viewings, and two offers at the asking price from buyers who were registered with Romans. However, Romans’ service is much wider than just selling a house. Move manager Nick Billson’s role coordinating and liaising with the buyers, sellers and their respective agents and solicitors in our chain must not be underestimated. A very professional service with good communications during the two month period leading eventually to exchange of contracts. If you are thinking about selling a house in Sandhurst, why would you go elsewhere?

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
96. 

    A 5-star review by 'Ali Knight' 29/4/2012

    Branch:

    30 - 30A School Road Tilehurst

    Services:

    Sales (as a Vendor)

    Staff Member

    Amy Shields

    Staff Member

    Alex Bicknell

    Experience:

    Would you use the agent again? Yes

    I have used Romans in Tilehurst twice over the last 2 years for selling my property. I have been extremely impressed with the Sales Team, Amy, Alex and Josh in promoting my property. Their professionalism is outstanding, their communication overall has been fantastic and full feedback on viewings has been brilliant. I have been extremely touched by their committment, enthusiasm and would certainly recommend without any hesitation to anyone wishing to sell their property to use Romans in Tilehurst. You would not find a better Estate Agent who is trustworthy and honest with regards to your property.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
97. 

    A 5-star review by 'Project359' 29/4/2012

    Branch:

    167 Victoria Road

    Services:

    Lettings (as a Tenant)

    Staff Member

    Jon Jackson-Basslast name

    Staff Member

    Dan Dugay

    Experience:

    Would you use the agent again? Yes

    My wife and I were looking for a property as quick as possible and Romans were able to find us a suitable location and worked quickly to get us in when we needed.

    Jon was our main contact via email and answered all my questions and Dan handled our paperwork in the office and made everything a breeze.

    One of the better agents that were upfront with all costs involved and we knew exactly what to expect to get the lease we needed.

    We're very happy in our new home and would love to stay as long as we could but if we needed to locate somewhere new, Romans would be our first choice.

    Thanks guys.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
98. 

    A 4-star review by 'HappyWithService' 28/4/2012

    Branch:

    13 Bridge Street

    Services:

    Lettings (as a Tenant)

    Staff Member

    Marianna Hladka

    Experience:

    Would you use the agent again? Yes

    My partner and I were so pleased with Marianna's service. She found us our perfect apartment in less than a week - furnished, affordable, centrally located, great condition. She made the whole process very easy and took care of everything. We found the KeySafe vetting process quite frustrating, but can't fault Marianna on her personal service. She's a great letting agent and I'd definitely use her again.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
99. 1
    person found
    this helpful.
    

    A 5-star review by 'Martin walne' 28/4/2012

    Branch:

    2-3 Winton Square

    Services:

    Lettings (as a Landlord)

    Staff Member

    Elaine Hawkins

    Experience:

    Would you use the agent again? Yes

    We had a major property accident occur when we were 11000 miles away and could do nothing our selves because of the distance and 12 hour time difference. Elaine took over the whole project: from informing us, our insurers, dealing with them, the local water company,calling outside expertise to cost the the repairs, deal with the local authority and neighbours who were effected. Finally she called in surveyors for an independent assessment at no charge to us. WE cannot ask for better service or greater support. This personal commitment in our view was way above our expectations of a 'normal' letting agent swervice.

    Was this review helpful? Yes
    
     
    
    
    • Report Abuse
    • Agent Response & Comments (0)
    
    
100. 

     A 5-star review by 'Sam Manlow' 28/4/2012

     Branch:

     76 Yorktown Road

     Services:

     Sales (as a Vendor)

     Staff Member

     james linder

     Staff Member

     Matthew Pointing

     Experience:

     Would you use the agent again? Yes

     James, Matthew & Keiran have all given excellent service and although they are very busy, always return calls and deal with all issues professionally and efficiently. I would highyly recommend them.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
101. 

     A 5-star review by 'C Walker' 28/4/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Very professional and attentive service from all concerned at Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
102. 

     A 5-star review by 'GratefulClient' 27/4/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Sadly due to a change in personal circumstances, the contract for our tenancy was not signed by ourselves in the end; however we found the Branch Manager at Camberley, Mr Matthew Pulford and his associate Mr Sam Atwell to be extremely professional, courteous and going above and beyond during a stressful period for our family.

     We highly recommend them and their branch, and again offer our thanks and good wishes.

     A grateful (near) Client of Romans, Camberley.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
103. 

     A 5-star review by 'Dr. A. A and Dr. D. A' 27/4/2012

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Tenant)

     Staff Member

     Matt Warrick

     Experience:

     Would you use the agent again? Yes

     Well mannered. Professional. Polite.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
104. 

     A 5-star review by 'E East' 27/4/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     The whole experience of renting my property with Rob and Kieran at Romans has been excellent. They have both been very helpful in answering any questions I had, suggesting a great handyman, and advising me on a regular basis when viewings were taking place and how they went, giving detailed feedback. Most importantly, they have found tenants to move into our property quickly and everything has gone smoothly. I would highly recommend Romans and the lettings team at Woodley.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
105. 

     A 4-star review by 'Paul Watts' 27/4/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     The initial response form Romans was very efficient and well coordinated. Thanks to the agents and office staff.
     The let was managed by the landlord and on reflection I would have preferred if it was managed by Romans.

     During the tenancy Romans were helpful with all my questions and gave excellent support and advice during the closing stages of the tenancy.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
106. 1
     person found
     this helpful.
     

     A 4-star review by 'ATovey' 27/4/2012

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     The most pro-active of all the Agents I signed up with and lots of marketing information sent through. Lots of communication before the offer was accepted but the guys in the office were of more help than the centralised nominated person for the sale so I prefered to deal directly with them. Very helpful re poor roof survey and again proactive to secure the deal. Always pleasant and helpful

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
107. 

     A 5-star review by 'Mrs Mc Laren' 26/4/2012

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Hi, we had been thinking of moving for several months before we actually took the plunge and put our house on the market. I was worried we would sell our house and not find anywhere to move to, so we held back actually putting our house on the market. In this "waiting" period Scott and his team at Romans inundated us with houses that might suit us - and we viewed a couple but of course we were not in a position to make any offers until we at least had our house on the market. When we decided to do it Scott came round and assured us even if we sold we would not be under any... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
108. 

     A 4-star review by 'davina hill' 26/4/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Tenant)

     Staff Member

     Jennifer Burgoyne

     Experience:

     Would you use the agent again? Yes

     Having jenny burgoyne as our property manager is a plesure, i find that she is very effient and on the ball with dealing with any issues with the property.
     I am very pleased with the service that has been given ie driveway, carpets and flooring that needed replacing quotes and work commenced very quickly and just general enquirys.
     We are very honoured to have such a lovely lady to look after us and is a great member of staff to romans as a company.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
109. 

     A 5-star review by 'tm' 26/4/2012

     Branch:

     13 Bridge Street

     Services:

     Lettings (as a Landlord)

     Staff Member

     Alex Fletcher

     Staff Member

     Matthew Hembra

     Experience:

     Would you use the agent again? Yes

     The letting agent Alex Fletcher was very imformative and helpful with regards to placing my property on the rental market, especially as I was letting out my property for the first time.
     A professional and friendly service is provided by all agents and queries are dealt with very promptly. Alex was also helpful in providing contact details for various tradespeople to get the property ready to let and tenants were found really quickly.
     I would highly recommend Romans as a letting agent.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
110. 

     A 5-star review by 'Katharine' 26/4/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Staff Member

     Annette Dowling

     Experience:

     Would you use the agent again? Yes

     Very helpful and responsive to requests. Easy to contact and swift to respond.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
111. 

     A 5-star review by 'Gray' 26/4/2012

     Branch:

     122 London Road

     Services:

     Lettings (as a Tenant)

     Staff Member

     Matthew Pulford

     Experience:

     Would you use the agent again? Yes

     Matthew was extremely helpful from the first time I walked into the office. He knew exactly what property I was after and took me to view one which he said was perfect for me. I didnt have to look at any more before deciding it was the one for me. After that, he was very thorough in explaining the contract etc. He made the process of application very easy and quick.
     I will definately recommend Romans and especially Matthew.
     Thank you!!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
112. 

     A 5-star review by 'AM' 26/4/2012

     Branch:

     13 Bridge Street

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I live a good distance away from my let property. I rely heavily on the advice and guidance from Matthew at re-let time. He makes it easy for me and helps me with tips for local trades that would be difficult to find at a distance.

     It's not a cheap service, but I'll use it again because I think it was value for money.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
113. 

     A 5-star review by 'EWW' 25/4/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Service was polite, prompt, professional.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
114. 

     A 5-star review by 'Sheila Howes' 25/4/2012

     Branch:

     67 Victoria Road

     Services:

     Sales (as a Buyer)

     Staff Member

     Carl Skinner

     Experience:

     Would you use the agent again? Yes

     He was extremely helpful and polite and even went to the trouble of sending us photographs of the new fence, by
     e-mail, when it had been erected.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
115. 

     A 5-star review by 'Leanne' 25/4/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Annette Dowling has been very professional and helpful with any issues we have had during renting, she has arranged for any problems to be solved almost immediately and has explained anything we needed thoroughly!

     Any questions i have had always get answered straight away, she always responds no matter how big or small.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
116. 

     A 4-star review by 'Mrs Supriya Ravishankar' 25/4/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     James has been a pleasant agent to talk to. Very helpful & prompt in replying be it via email or calls.

     Overall "Exceptional customer service"!!! The only reason I have not rated him 'Excellent' is because there is always room for improvement for everyone.

     We would like to wish him all the best for all his future endeavors.

     Cheers!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
117. 

     A 5-star review by 'Chris' 25/4/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Tenant)

     Staff Member

     Lynn Masterman

     Experience:

     Would you use the agent again? Yes

     Since moving into the property in December 2011 we have seen few a few minor and one major problem since arriving which were quickly resolved. We find that having somebody that we could contact directly (lynn) has not only made life easier but that we can return home from work with to find any problems that occur are corrected in all cases so far the same day and. Past experiences of contacting estate agents have been dire but Romans seem to have hit the nail on the head by giving tenants a property manager.

     The overall customer service and professionalism are top notch.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
118. 

     A 4-star review by 'Kate Norton' 25/4/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I live and work in Saudi and rent out my property in Hook through Romans. I have complete faith in Elaine to always follow up on my queries and questions, no matter how trivial they seem. She is efficient and ever helpful and I would always recommend others using Romans services knowing that she was on their staff. Our only contact has been through email but it is my lifeline and I very much appreciate her commitment and focus to the job.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
119. 

     A 5-star review by 'Mr and Mrs Foskett' 25/4/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Staff Member

     Jennifer Burgoyne

     Experience:

     Would you use the agent again? Yes

     Jennifer has provided a very thorough service and been a pleasure to work with. The property Inventory and Schedules have been first class. On the odd occasion when we have had a problem, Jennifer has responded very quickly and professionally. She is a credit to your company and we look forward to working with you in the future.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
120. 

     A 5-star review by 'Leila Spiller' 25/4/2012

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     Luke was such a fantastic help when we were searching for our property. I looked at quite a few with different people, but Luke and Matt stood out from everyone.
     Luke helped us see the potential in properties as well as being very honest as to whether he thought it was something we would be interested in.
     Matt was so patient with me, and very helpful at arranging so many viewings. I have recommended my friends in the Sandhurst area to ask specifically for him.

     Thank you both so much for making such a stressful time that little bit easier!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
121. 

     A 3-star review by 'Steven Gilmore' 25/4/2012

     Branch:

     67 Victoria Road

     Services:

     Lettings (as a Tenant)

     Staff Member

     Stephen Mount

     Experience:

     Would you use the agent again? Yes

     General communications have been good, however upon taking up residency of the property we were not informed of the ceiling fan and the requirement to have it turned on low at all times in order to prevent condensation from building up on the windows and the walls and as a result this has happened causing mould in certain areas of the flat. Also, we had reported a broken cooker door sea when we first took up residencel. We were asked to provide the make and model of the cooker. I provided all the information that I could get from the cooker (No documentation provided) and could find the... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
122. 

     A 4-star review by 'Guy' 25/4/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Lettings (as a Landlord)

     Staff Member

     Rob Flood

     Staff Member

     Emma Doel

     Experience:

     Would you use the agent again? Yes

     Romans have managed the letting of my two properties for the last three or more years. They've been prompt in dealing with tenants' issues and have taken the initiative in urgent situations (as I am resident overseas). New tenants have been found quickly and have been of good quality. I would recommend considering them for managing lettings.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
123. 

     A 5-star review by 'Sarah' 24/4/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     After having a 3 month lease with Prospect and moving across to Romans I can safely say the experience is worlds apart. When viewing properties with Romans you feel like they are the true go between for the tenant and landlord, with both parties being considered. They responded promptly to all corespondance, infomred you of the current state of play, good or bad and you felt like they were putting your request across to the Landlord as you would wish. Equally the check in was very thorough and fair. She took the time to explain what would be expected of us when we checked out and made sure... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
124. 

     A 5-star review by 'Alan' 24/4/2012

     Branch:

     Roman House 118 The Broadway Warfield

     Services:

     Lettings (as a Tenant)

     Staff Member

     Charlotte Wild

     Experience:

     Would you use the agent again? Yes

     The response from the agent to my enquiry was immediate and undoubtedly matched requirements. Accompanied helpful visits to a number of suitable properties at a time convenient to me resulted in finding accommodation that was almost perfect. A pleasant helpful attitude made the experience stress free, successful and enjoyable.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
125. 

     A 5-star review by 'Sue Johnson' 24/4/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     On Saturday afternoon we signed paperwork with Chris Ward confirming that we wished Romans to act as our letting agents . By Tuesday morning we had received our first ever viewing and a subsequent offer. Kelly Luck negotiated very well for us offering help and advice where required. As a consequence by the end of the day ,an offer of the full asking price had been made and just two weeks later our tenant had moved in. A speedy, well executed, friendly and professional service! Well Done Kelly, Chris and Romans!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
126. 

     A 4-star review by 'Keith' 23/4/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     At the start of our renovation, we contacted several agents for advice on rentals. Chris was the only one who kept in touch to see how things were going. We were pleased to be able to give him our business and found the service to be very professional and efficient.
     Tenants were found quickly and we look forward to a good working relationship with the company.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
127. 

     A 5-star review by 'Liz Campbell' 23/4/2012

     Branch:

     Roman House 118 The Broadway Warfield

     Services:

     Lettings (as a Landlord)

     Staff Member

     Kelly-Ann Norton

     Experience:

     Would you use the agent again? Yes

     I live in Australia so am some distance from my property. The team at Romans have always been exceedingly professional and efficient. Any time a tenant has moved out, they have found a new tenant promptly and they have always found individuals who have taken care of the property. I find them very easy to deal with and would reccomend them to anyone looking to rent out their property.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
128. 

     A 4-star review by 'Hardip Dhoot' 23/4/2012

     Branch:

     33-34 Market Place

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Very good dealing's with Jon Bates and George Steedman. Kept us up to date with all processes.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
129. 1
     person found
     this helpful.
     

     A 5-star review by 'themoores' 22/4/2012

     Branch:

     2-3 Winton Square

     Services:

     Experience:

     Would you use the agent again? Yes

     Nick Badger and Nick Billson have been fantastic throughout the various stages of both selling our property and buying a romans property. They have kept us informed throughout the entire process and are both professional and personable. They have made a complicated process relatively straight forward.

     We would definitely recommend them to anyone.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
130. 

     A 5-star review by 'francis' 21/4/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Since we started letting our property via Romans Basingstoke, Ms Hawkins has always been very professional and pro-active in managing the communication between the tenants and us, as well as with the contractors that were occasionally called for work at the house. This is especially important to us as we live abroad and are not able to deal with problems as fast as we would like. Whenever an issue arises, she deals with the situation quickly and efficiently, always putting the tenants' safety first by calling contractors as soon as possible if it is necessary, while keeping in constant contact with us to let us know the progress of the situation. She also demonstrates great professionalism in assessing the various requests in particular from the tenants, and reaching consensus with fairness with all parties involved. We are very satisfied with her work and are happy to recommend her as a contact at Romans Basingstoke.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
131. 

     A 5-star review by 'Dawn' 21/4/2012

     Branch:

     167 Victoria Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Jon and Dan were always polite, friendly and very helpful. They were always ready to try to help me out and make life a little easier for me! Definitely and asset to the team!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
132. 

     A 5-star review by 'Ian Peters' 20/4/2012

     Branch:

     246 High Street

     Services:

     Sales (as a Vendor)

     Staff Member

     Robin Miles

     Experience:

     Would you use the agent again? Yes

     I put my property on the market through Robin Miles from the Crowthorne branch and went under offer within two weeks. I was delighted with the service I received not only from Robin but infact the whole team. Right from the off I received what can only be described as a first class experience achieving exactly what we set out from the start and would have no hesitation to recommend Robin and his team to anyone. Dealing directly with the public on a day to day basis In my own profession where service standards are so vitally important I wanted to give praise where praise is due.

     Thank you again for all your hard work and wish you continued success in the future.

     Ian

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
133. 

     A 5-star review by 'White' 20/4/2012

     Branch:

     22 Market Place

     Services:

     They manage our building

     Staff Member

     Kelly-Anne Norton

     Staff Member

     Kelly-Anne Norton

     Experience:

     Would you use the agent again? Yes

     Kelly has always been extremely helpful and dealt with any problem I may have had quickly and efficiently. I feel she has a good relationship with our tenants and that results in harmony all round.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
134. 

     A 5-star review by 'Jacqueline Stringer' 20/4/2012

     Branch:

     246 High Street

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     James was so professional, this was not the easiest sales. Given a uncooperative tennant in the property at time of advertising!! Was updated fully the whole way through process, honest updates of market changes, options of rental versus sales. Felt I had an estate agent working for me, this is not how it can feel like, I would recommend James Linder to many and most deffernetly use his services again!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
135. 

     A 5-star review by 'MissJ' 19/4/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Kelly is an absolute pleasure to deal with. She deals with enquiries quickly and efficiently. I would be very disappointed if I ever had to deal with anyone in place of her. I have complete faith in Kelly and her ability to provide an excellent service on behalf of Romans. She should be given a pay rise if she hasn’t already received one this year and if she has then she should receive an extra bonus on top!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
136. 

     A 4-star review by 'Bigal' 19/4/2012

     Branch:

     167 Victoria Road

     Services:

     Lettings (as a Landlord)

     Staff Member

     Jon Jackson-Basslast name

     Experience:

     Would you use the agent again? Yes

     Initial contact, visit and explanation by Jon excellent, commucation and process was reassuring and gave confidence.
     As a first time Landlord the process after deciding to go with Romans felt less reassurring after the first open house day, as we both felt (myself and partner) the communication with branch became less clear as to what was actually happening or what the next step would be in the letting process.
     However, taking in all the above, maintaining our contact with Jon when feeling unsure restored our confidence

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
137. 

     A 5-star review by 'Mrs Albrow' 19/4/2012

     Branch:

     22 Market Place

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     From start to finish Romans were friendly, efficient and very effective when marketing my property, resulting in sale. My property had been on the market with another estate agent in Wokingham. They were very polite and friendly; however, they did not manage to sell my property. On deciding to market my property through Romans I instantly received more viewings and there were a couple of offers on my property within a reasonably short space of time. I would thoroughly recommend Romans for the service they provide from start to finish and would definitely use them again.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
138. 

     A 5-star review by 'G & J Phillips' 19/4/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Staff Member

     Kelly Saunders

     Experience:

     Would you use the agent again? Yes

     This was the first time we had rented a property, we had sold and were looking for something to renovate, and were very pleasantly surprised by the proffessional approach from Kelly at all times.
     When she was going on holiday she always emailed an alternative person to contact, and on a daily basis her voice mail was updated to inform us whether she was in the office or working off site.
     The property was generally in good order but whenever anything did arise she always acted promptly.
     Her regular property inspections were thorough and she listened to any concerns I had about potential problems as well as telling me of updates the landlord planned and we worked together to schedule the work to our mutual need and requirements.
     If I was ever renting again, or looking to let a property of my own I would certainly looked to Romans and seek out Kelly Saunders to act on my behalf.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
139. 

     A 5-star review by 'Pam Dunster' 19/4/2012

     Services:

     Lettings (as a Tenant)

     Staff Member

     Kelly Saunders

     Experience:

     Would you use the agent again? Yes

     Kelly Saunders was my Property Manager and dealt with every query or problem that I had extremely quickly and efficiently. The workmen that she directed to contact me were able to sort out any problem immediately.
     I also found that if Kelly was unavailable that other office colleagues were able to help and I was always phoned back and kept up to date.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
140. 

     A 5-star review by 'Tom Davies' 19/4/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I have 3 properties managed by Romans. I mostly deal with Kelly Saunders for all of the Management issues regarding the properties. Kelly responds to any requirements very quickly, but more importantly with a proposed solution. When we have agreed the next course of action she then completes this to a very high standard of service. There are numerous examples of this, all with first class service. The most recent being re-flooring and re-painting of 29 Orchard Close, where quotes were raised and the planning of the contractors being on site is timed to fit into the gap between tennants.
     Overall first class.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
141. 

     A 5-star review by 'Gaye Bowden' 19/4/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Lettings (as a Landlord)

     Staff Member

     Molly Hall

     Experience:

     Would you use the agent again? Yes

     Our tenant was having problems with the oven which is covered by a service agreement with British Gas. They said they were unable to replace the faulty knobs. However, a private contractor was able to do this and, therefore, we paid for it to be done. Molly contacted British Gas and said that they should have been able to carry out the work under the agreement. They agreed and are refunding the payment made to the private contractor. Molly's efforts were really above and beyond the call of duty and we were really pleased. Our property is managed by Romans which gives us peace of mind and I would certainly recommend.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
142. 

     A 4-star review by 'Margaret Anne Heap' 19/4/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     We have been with Romans since 2002 on a 'fully managed' basis, and have found Kelly to be very efficient and polite; helpful with all problems both large and small, with as little worry to ourselves as possible.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
143. 

     A 5-star review by 'M Harvey' 18/4/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Lettings (as a Tenant)

     Staff Member

     Rob Flood

     Staff Member

     Kieran Lamb

     Experience:

     Would you use the agent again? Yes

     I was pleased with the friendly yet professional way I was dealt wiht, whcih made it easy to deal wiht Romans. I had a last minute panic because one of my references wasn't received until last minute (day before move!) but Kieran was extremly helpful - he had stepped into the case while Rob was on paternity leave.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
144. 

     A 5-star review by 'Andy Hollands' 18/4/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Sales (as a Buyer)

     Staff Member

     james croy

     Experience:

     Would you use the agent again? Yes

     James has been very professional from the initial contact through the current sales structure. He has been willing to share all appropriate information and gives/checks for regular updates. James is always accommodating when we have asked questions or come across problems.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
145. 

     A 5-star review by 'Nisbet' 18/4/2012

     Services:

     Lettings (as a Landlord)

     Staff Member

     Annette Dowling

     Experience:

     Would you use the agent again? Yes

     Top notch service from Annette Dowling, looking after two flats in Crowthorne - propert visits, sorting out urgent maintenance issues and advising on refurbishments etc.
     Highly recommended.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
146. 

     A 5-star review by 'dr ian hossack' 18/4/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Kelly has looked after my properties for a number of years.She is always cheerful ,available and proactive.I regard her as the" main man" in my dealings with Romans over the years.It would be a great loss both to me and I believe the company if she were to move on.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
147. 

     A 4-star review by 'Kerry Charleston' 18/4/2012

     Branch:

     4 King Street Lane Winnersh

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Kelly is very helpful and efficient. No problems at all a good service is provided

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
148. 

     A 5-star review by 'F.Brewer' 18/4/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Landlord)

     Staff Member

     Kelly Saunders

     Experience:

     Would you use the agent again? Yes

     We have found Romans in particular Kelly Saunders not only conciensus but helpful in managing the property assisting in and solving problems that have arisen. We would recommend Kelly to manage any other property we would buy.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
149. 

     A 5-star review by 'Rod' 18/4/2012

     Branch:

     1 Chalfont Court Chalfont Way

     Services:

     Sales (as a Buyer)

     Staff Member

     Neil Fenning

     Experience:

     Would you use the agent again? Yes

     The transaction went smooth and Neil has been very helpful. Also I really have to give lots of credit to Lisa Roe (Move Manager) for keeping us up to date with everything. This system seriously works well and have the right people in place. Neil and Lisa are a great asset to the Romans group. Thanks for a fast, pleasant transaction.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
150. 

     A 5-star review by 'Sylvia Reid' 18/4/2012

     Branch:

     Roman House 118 The Broadway Warfield

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Polite and curteous lady who showed a high degree of professionalism and competance.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
151. 

     A 5-star review by 'Heather' 18/4/2012

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Landlord)

     Staff Member

     Jason Burton

     Experience:

     Would you use the agent again? Yes

     Nadine Iles from Romans arranged for Jason Burton to meet me at the property to value it for rental purposes. Jason was incredibly helpful and actually valued it at a higher monthly figure than I had expected, reflecting the high standard to which I had refurbished it. He was very complimentary regarding the property and was confident of letting it quickly. It only took 2 viewings on the very first day before it was snapped up at the full asking price. Nadine and Sumudu Herath then dealt very efficiently with drawing up and processing the paperwork and 2 weeks later the tenant moved in. I am also extremely pleased that Jason found me such a good tenant who is very appreciative of his new home and I am sure will look after it well. All in all it was an excellent letting experience and I will certainly look to use Romans again when I have a property coming up for re-letting in future.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
152. 

     A 4-star review by 'BarryM' 17/4/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Landlord)

     Staff Member

     Kelly Saunders

     Experience:

     Would you use the agent again? Yes

     Excellent service.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
153. 

     A 5-star review by 'Barry Spiller' 17/4/2012

     Branch:

     4 King Street Lane Winnersh

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I have had a very positive experience renting from Romans, solely due to the hard work, communication and pleasantness delivered by Lynn Masterman. I found Lynn extremely helpful, honest and hard working. You are very lucky to have her in your organisation and hope that you take this on board.

     Lynn has helped us with every enquiry and request and has made us feel that we were being taken care of as customers.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
154. 

     A 5-star review by 'cardiff road' 17/4/2012

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Landlord)

     Staff Member

     mathew hembra

     Experience:

     Would you use the agent again? Yes

     Good and reliable, solid service unlike the other letting agents i've used in reading, a stress fee tenant find

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
155. 

     A 5-star review by 'Hannelie' 16/4/2012

     Services:

     Lettings (as a Tenant)

     Staff Member

     Annette Dowling

     Experience:

     Would you use the agent again? Yes

     Annette has been an excellent property manager. Whenever I have contacted her regarding a problem at the property, she was quick to respond and always provided us with the support we needed. We have had some issues with electricity, humidity and even bees, but in every instance Annette has organised for a relevant company to sort out the problem. I cannot complain about her service as property manager, but can only say that she is thorough in her service and always friendly.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
156. 

     A 5-star review by 'Nicole Clegg' 16/4/2012

     Services:

     Sales (as a Vendor)

     Staff Member

     Charles Rafferty

     Experience:

     Would you use the agent again? Yes

     Romans as a whole were very efficient in getting our property on the market. Photos and floor plans were created and approved quickly and the write-up of our property did a great job in selling its best features.
     The staff at Romans, especially Charles Rafferty, were very professional and reliable and I felt well informed at all times. They only contacted me when they had something useful or important to say and weren't intrusive.
     I have actually used Romans for selling my property, purchasing a new property and for my conveyancing. Contracts have not yet exchanged so I don't want to speak too soon, however, so far I am very pleased with my dealings with Romans and would recommend them to friends and family.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
157. 

     A 5-star review by 'Ed Wilkie' 16/4/2012

     Services:

     Lettings (as a Landlord)

     Staff Member

     Annette Dowling

     Experience:

     Would you use the agent again? Yes

     I have used the lettings team at Romans in Wokingham for several years to handle the rental of a property that I own. I opted for the fully managed service, as I no longer live in the area and so am not able to deal with urgent issues that come up. During this time, I have been very happy with the service that I have received and would recommend Romans to anyone looking for a managed rental service in the area.

     Annette Dowling from Romans has been my property manager for the whole time that the property has been let through Romans. I have found her to be extremely helpful over this period. She is always highly responsive, and has dealt with any issues that have come up effectively and efficiently, often going beyond the call of duty to get the job done so that any disruption or inconvenience to the tenants has been kept to the absolute minimum. I have always felt that my property has been in good hands with Annette, which is of considerable importance to me and for which I am very grateful.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
158. 

     A 5-star review by 'Michelle' 16/4/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Staff Member

     Molly Hall

     Staff Member

     Dee Why Dee Why

     Experience:

     Would you use the agent again? Yes

     A big thank you for the excellent service you have provided to us in looking after our property while overseas. Your professionalism and help has always assured us that choosing Roman’s to manage our properly was an excellent decision. We have also recently sold our property through Romans using Daniel Dale, he too was professional and a pleasure to deal with. Many thanks Romans for making our rental and sale of our property so carefree and easy.

     Daniel and Michelle

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
159. 

     A 5-star review by 'STEPHEN NYEMBA' 15/4/2012

     Services:

     Lettings (as a Tenant)

     Staff Member

     Kelly Saunders

     Experience:

     Would you use the agent again? Yes

     All property issues raised responded to and acted upon timely.
     Friendly individuals.
     Winter & any other advice on property always given.
     Property Inspection & reports carried out and supplied as expected.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
160. 

     A 5-star review by 'RJA11' 14/4/2012

     Services:

     Lettings (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     What was a breath of fresh air compared to other letting agents. When I arrived at the property Kelly was ready and waiting and greeted me with a warm smile. She was friendly and professional throughout the viewing and was able to answer all of my questions. I can only wish that all of my letting experiences were so pleasant.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
161. 

     A 5-star review by 'Mr C Gunney' 13/4/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Sales (as a Vendor)

     Staff Member

     Daniel Gale James Croy

     Staff Member

     Lee Glome Rhys?

     Experience:

     Would you use the agent again? Yes

     All the staff at Romans were excellent and really pulled together when our first buyer lost his mortgage just before we were due to exchange.

     An open house was quickly arranged and thanks to everyone's hard work, within a few days of losing the first offer, we had three brand new offers which then proceeded to fruition following a very tight deadline to enable our buyer to gain from the stamp duty holiday the day before the deadline expired.

     All staff were courteous, smart and helpful.I can't praise them enough.

     A special thanks must go to our Romans Move Manager, Lisa Roe, who was absolutely superb and dealt with everything that we 'threw' at her together with requests from people further down the chain who seemed to have no joy from their own agents!!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
162. 

     A 5-star review by 'Miss K Volcy' 13/4/2012

     Services:

     Lettings (as a Tenant)

     Staff Member

     Annette Dowling

     Experience:

     Would you use the agent again? Yes

     For the 2 years that I have resided in my apartment, Annette has been an excellent property manager. She is always courteous, professional and has been efficient in responding to any concerns/questions for me. I have throughly enjoyed living in this apartment and would highly recommend Romans and Annette to any perspective tenants/homeowners.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
163. 

     A 4-star review by 'Walid Kurdi' 13/4/2012

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Landlord)

     Staff Member

     Nadine Iles MARLA

     Staff Member

     Kia Buckley

     Experience:

     Would you use the agent again? Yes

     In general I found staff at Romans in Reading (Lettings) very professional and helpful. However, I am disappointed with the level of communication I received. Quite often, I found myself having to contact the branch to seek updates on the progress of the tenancy process. I am surprised that I was never informed officially that the tenant moved in or will move in on the agreed date. The signed tenancy agreement was received today (April 12) although the tenant moved in on April 7. Such an agreement is important for the contents insurance which cannot be done without such an agreement,... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
164. 

     A 1-star review by 'Nigel Carpenter' 13/4/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Very happy with the information provided, the swiftness with which the team found, engaged with and contracted our tenants. Kept in the picture, regular communications - in fact all I could have expected!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
165. 

     A 4-star review by 'Jodie Kelly' 13/4/2012

     Branch:

     67 Victoria Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Me and my partner were looking for a property to rent in the local area,we saw 83b mytchett road on rightmove and we straight away called Romans up to arrange a viewing. The phone was answered by a polite and helpful lady who introduced herself as Jodie. Jodie Kelly felt with us from them onwards and manage to get us a viewing that day,Whig was great as we were on a short time limit to move in. Jodie kelly was extremely helpful and friendly, he made us feel Romans was the right agent to be helping us look for our family home. I would recommend To anyone who was looking to rent to give Romans a call and to ask for Jodie as she made our experience stress free. Jodie is a great asset torpor company and I would like to thank her for her professional manner and friendliness.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
166. 

     A 5-star review by 'Sarah Hollamby' 12/4/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Kelly has been a thoroughly reliable and professional member of staff to deal with. She always responds promptly to any requests, and all problems and repairs have been sorted quickly and promptly. She is a really nice person to deal with and is a credit to Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
167. 

     A 5-star review by 'Rob Howgate' 12/4/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Elaine has always looked after my property with great professionalism and an efficient and personable attitude. The tenants I have had at my apartment have been a mixed bunch with credit card fraud, cockroaches and mattress complaints being the recent issues. Elaine has been patient, as I've been frustrated and naturally very unhappy at times, it's my home and it's been misused at times, but Elaine has done her upmost to keep me onside and more importantly to resolve the problem by finding the right solution. She's first class and the reason I remain with Roman's when in reality I could and maybe should have looked elsewhere.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
168. 

     A 5-star review by 'KT' 12/4/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     My property is managed by Lynn Masterman and previously Mark Smith and the service from both has been excellent.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
169. 

     A 4-star review by 'Selene' 11/4/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     All very good so far, no complaints. They have been fast and precise.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
170. 

     A 5-star review by 'Michael' 11/4/2012

     Branch:

     22 Market Place

     Services:

     They manage our building

     Staff Member

     Annette Dowling

     Experience:

     Would you use the agent again? Yes

     Annette Dowling manages my property for several years and provides timely, highly responsive and efficient service. She finds a great balance between landlord's and tenant's interests and keeps both happy.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
171. 

     A 4-star review by 'Mike D' 11/4/2012

     Branch:

     1 Chalfont Court Chalfont Way

     Services:

     Lettings (as a Tenant)

     Staff Member

     Ben Peel

     Staff Member

     Kia Buckley

     Experience:

     Would you use the agent again? Yes

     In spite of what can best be described as a 'rocky' start with Romans overall, in part due to branch relocation due to renovation, and in part admittedly lack of clarity from us, the overall experience was very positive!

     Ben Peel got straght on the case and cut through the confusion to sort the situation out and get us on the move. His explanation of the process and (still slightly excessive when compared to other agents!!) charges finally made some sense.

     Kia Buckley was also very helpful and courteous ensuring all the red tape was done and dusted in a timely fashion.

     Without these two professional and friendly members of the Romans team really made a huge positive difference to my experience as a customer.... Shiny shops are nice but smiley staff are essential!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
172. 

     A 5-star review by 'Mark & Kelly' 10/4/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     We have dealt with Barry for almost 5 years as he was our Property Manager during our tenancy. I have always found Barry to be most helpful and if there were any problems relating to the property he would ensure they were resolved as promptly as possible. We recently handed our notice in as we have now purchased our own property and Barry was instrumenal in guiding us through the whole process and assisted in the negotiation with our landlord for which we are very grateful.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
173. 

     A 4-star review by 'Lewis' 10/4/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Paula was always very helpful and reacted to my enquiries in a timely and polite fashion, she is a credit to Romans
     I had a number of Maintenance problems at the property and Paula was always first on hand to get it sorted.

     I am disappointed to have lost money from my deposit as I believe the property was cleaner when I left it as to when I moved in...it would be interesting to see a receipt for the property if it has been cleaned to a Professional standard or not.

     But I would like to thank Paula who was a pleasure to deal with and if anyone is looking to deal with some one reliable and helpful I would recommend her every time

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
174. 

     A 5-star review by 'Robert Hudson' 10/4/2012

     Services:

     Lettings (as a Landlord)

     Staff Member

     Annette Dowling

     Experience:

     Would you use the agent again? Yes

     Annette is always quick to respond to requests for the execution of maintenance works to the property, very professional in her approach to all situations keeping me totally up to date in any changes of circumstancies / property condition. Emails are responded to / actioned without delay in a pleasant and professional manner. Property inspections are carried out in a timely and sensible manner. Overall I am very pleased with the service provided by Annette at Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
175. 

     A 5-star review by 'Simon' 9/4/2012

     Branch:

     76 Yorktown Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We both bought and sold with Romans. At all times we found them curteous, prompt and professional. Both the buying and selling went quickly and smoothly and the whole process was completed within several weeks. Romans answered our questions during out of hours and always replied back in good time. We would certainly recommend them to others.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
176. 

     A 5-star review by 'Carl Skinner' 9/4/2012

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Carl Skinner was excellent and helped with any questions

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
177. 

     A 5-star review by 'Robert Marley' 9/4/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Lettings (as a Tenant)

     Staff Member

     Rob Flood

     Experience:

     Would you use the agent again? Yes

     Kieran Lamb kept us up to date with progress all the way through the process leading up to moving in on the day. He was very patient and understanding when it took a while extra for me to get my references sorted out as I had just changed employer and my details weren't on the system straight away. He is a very nice man to deal with and friendly.

     Rob Flood showed us round the property to begin with, he was very friendly and professional and was able to answer all our questions. We also dealt with him whilst Kieran was away and was equally as helpful and informative.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
178. 

     A 5-star review by 'Mr W' 9/4/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Mark is very patient, proactive and efficient. Very pleased with service.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
179. 

     A 5-star review by 'Lynn Vass' 9/4/2012

     Services:

     Lettings (as a Landlord)

     Staff Member

     Annette Dowling

     Experience:

     Would you use the agent again? Yes

     Annette has responded promptly and appropriately to issues, over the last almost 5 years. Latterly, a new tenant presented some difficult issues, which she dealt with very professionally, and fuss free. Particularly challenging, it partly related to difficulties arising from the action of an inexperienced staff member.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
180. 

     A 3-star review by 'XXXXXXXX' 7/4/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Romans is an average estate agency, but if you deal with Mark Smith, he is particularly helpful and a pleasure to deal with.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
181. 

     A 5-star review by 'Mr. & Mrs. M Pratt' 6/4/2012

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     As the property sold within 2 weeks, we were delighted, especially as there was a long chain behind us. From putting it on the market to exchange took just 3 months. We were kept informed with all the developments and have no hesitation in recommending Romans and we would use them again. Elliott King was very helpful and courteous and always responded to our queries promptly.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
182. 

     A 5-star review by 'Edward Giles' 6/4/2012

     Branch:

     246 High Street

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Excellent service from this Company selling our property. We lost our original buyer and they very quickly found us a new buyer. We had the same excellent service from Romans purchasing our "new" property through them. We have dealt with Romans in the past and have always had a very good, helpful and friendly service making the whole procedure less stressful. We would certainly recommend Romans as a first class Agent.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
183. 1
     person found
     this helpful.
     

     A 5-star review by 'Phil Hylton' 5/4/2012

     Branch:

     33-34 Market Place

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     Bernadette was excellent at making me aware of properties that were relevant to me. She reacted to what I told her about what I was looking for (much better than any other estate agents I came across). She helped through the whole process of selecting the property and was attentive and helpful throughout.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
184. 

     A 5-star review by 'Paul Blackwell' 5/4/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Kelly has always been extremely helpful both with any issues we may have had at the property and during quarterly visits.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
185. 

     A 5-star review by 'bruce watson' 5/4/2012

     Services:

     Lettings (as a Tenant)

     Staff Member

     Kelly Saunders

     Experience:

     Would you use the agent again? Yes

     i found kelly saunders to be very professional and attentive willing to help at all times any problems were addressed quickly and efficiently.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
186. 

     A 5-star review by 'Rob an Jan' 5/4/2012

     Services:

     Lettings (as a Landlord)

     Staff Member

     Kelly Saunders

     Experience:

     Would you use the agent again? Yes

     We have worked with Kelly for many years and have found her help and support to be of the highest standard and professionalism. It's comforting to know that while we are overseas our property is such good hands.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
187. 1
     person found
     this helpful.
     

     A 5-star review by 'T Abbott' 5/4/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Landlord)

     Staff Member

     Jessica Beard

     Experience:

     Would you use the agent again? Yes

     Romans have been outstanding in every way and have surpassed my expectations. The initial marketing and contact was efficient and a tenant was found very quickly. The monthly payment into my account goes through without fail (and has done so for the last 3 and a half years). When there are issues, Kelly contacts me by e-mail (as I live abroad) and often has the suggested answer and merely wants confirmation that this is OK. Routine visits to the property are done without any prompting by me and I am sent a full report, along with photos, which is reassuring. We have had 3 change of tenants over the years and each has been dealt with quickly and efficiently with an almost continuous tenant being found.
     I would highly recommend this branch of Romans as the team seems to work together flawlessly.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
188. 

     A 5-star review by 'OdetoJoy' 5/4/2012

     Services:

     Lettings (as a Tenant)

     Staff Member

     Kelly Saunders

     Experience:

     Would you use the agent again? Yes

     Attending to all reports in a professional manner.

     Providing good support for any faults with the property such as plumbing, and appliances in a prompt manner.

     Regularly communicating with us the tenants as the need arises to advise of any periods such as Xmas New year when Romans will not be available for contact.

     Regular property inspections. in a courteous and non intrusive manner, with ample notice.

     From our excellent experience with Romans, we consider it compulsory that all properties should be "managed" by the Letting Agent, to enable an impartial relationship between the tenant and the landlord.

     In summary we have had excellent relationships and feedback from Kelly Saunders for almost 3 years of living in this property and would recommend her and Romans highly to any other prospective tenants.

     I may also add that my brother also let a property managed by Romans on the basis of my positive experience with Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
189. 

     A 5-star review by 'Patricia Mcquilton' 4/4/2012

     Branch:

     122 London Road

     Services:

     Lettings (as a Tenant)

     Staff Member

     Elizabeth Morgan

     Experience:

     Would you use the agent again? Yes

     I could not fault the service we received from Ms Elizabeth Morgan . She replied prptly to complaints and kept us up to date throughout all maintenance issues . Her professionalism, attention to detail and ability to prioritise was exemplary and Romans are fortunate to have her as an employee . The rating of excellent we gave was based on our dealings with Ms Morgan and not the overall service delivered by Romans. Prior to Ms Morgan being appointed as manager of our property the service from Romans was poor. Maintenance issues had not been addressed prior toughly into the property and the contract service slow. If it had not of been fordorham's adept handling when taking over responsibility for our tenancy we would have probably sought legal advice relating to the service delivered by Romans which was shoddy at best. A very big thank you to Msorgam who is without doubt an asset to Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
190. 1
     person found
     this helpful.
     

     A 5-star review by 'Clare Phillips' 4/4/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I am very pleased with the service that Romans and Kelly have provided over the past 10 years. My property is fully managed by Romans and the comprehensive service that I have received has made being a landlord stress free. In the last 5 years Kelly has helped me to significantly upgrade the property through the installation of doubles glazing and a new bathroom together with a full redecoration including new carpeting and flooring. This was an entirely painless process as Kelly was able to draw together a variety of quotations and manage the refurbishment programme seamlessly. This was all... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
191. 

     A 4-star review by 'Tenant' 4/4/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Staff Member

     Annette Dowling

     Experience:

     Would you use the agent again? Yes

     I have found Annette to be helpful and efficient with all issues that have arisen. She is charming and easy to deal with and has always been fair.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
192. 

     A 5-star review by 'Charlotte Wild' 4/4/2012

     Branch:

     Roman House 118 The Broadway Warfield

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Charlotte was extremely helpful to me. She was articulate and polite. She realised very soon after meeting me what kind of tenant I would prefer. She appreciated that the prospective tenant would be on our property. The rental property is an annex attached to the main house.

     I liked her straight away, not only as an agent doing her job, but as a person, she was charming and likeable. An asset to the company. We wish her the very best in the future.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
193. 

     A 5-star review by 'Clive Brooks' 4/4/2012

     Branch:

     122 London Road

     Services:

     Lettings (as a Tenant)

     Staff Member

     Annette Dowling

     Experience:

     Would you use the agent again? Yes

     Annette Dowling has always been extremely helpful and polite in all her correspondence. She is always prompt in responding to requests. Thanks Annette.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
194. 

     A 5-star review by 'Mrs P. Swain' 4/4/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Kelly has been dealing with the management of my property for approximately two and half years. I have always found her to be friendly,helpful and efficient. Any problems that I have have always been settled quickly and I feel my tenant has had any issues resolved as quickly as possible. I would recommend Romans to others based on the experience and service Kelly has provided

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
195. 

     A 5-star review by 'Lorraine E.' 4/4/2012

     Branch:

     22 Market Place

     Services:

     Sales (as a Vendor)

     Staff Member

     Natalie Boyd

     Staff Member

     Matthew Witney

     Experience:

     Would you use the agent again? Yes

     From the beginning of our time with Romans, the agents were very polite and socialable. This was a breath of fresh air after a bad experience with a previous estate agents trying to sell this property. Romans could answer any questions or concerns that I had about the sale of my house as we had never sold before. They understood my needs and tried hard to make sure my family and I were happy with the progress they were making with the sale of my house. They worked fast and managed to secure a sale within weeks. We could not have been happier with the work they did. The agents kept us informed of all the details and we always had an up-to-date progress report with regards to our property. We can't thank you enough Romans, you did a great job! We're very pleased to finally be moving!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
196. 

     A 5-star review by 'Paul Morris' 4/4/2012

     Branch:

     246 High Street

     Services:

     Lettings (as a Landlord)

     Staff Member

     Kelly Saunders

     Staff Member

     Kelly Saunders

     Experience:

     Would you use the agent again? Yes

     The service provided by Romans, particularly Kelly Saunders over the last 7 years managing my property in Winnersh, has been first class.

     Having made the move overseas I was a little concerned I was leaving myself exposed to potential drama associated with a long distant property rental. Fortunately for me Kelly consistently provides an excellent proactive service.

     Kelly responds to queries in a courteous & efficient manner, providing professional advice on all matters relating to property rental, achieving 100% occupancy, and has been outstanding both in resolving issues that have arisen, and in terms of re-letting my property

     I have no concerns about my property rental - everything is taken care off, Kelly deals with everything promptly, efficiently, and very professionally.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
197. 

     A 5-star review by 'Bob Cook' 4/4/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     He has always been respectful, quick to reply to questions, quick to tell me about any ideas, or needs for the property. Offers suggestions requested or not.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
198. 

     A 5-star review by 'Tom Milner' 4/4/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I cannot rate Annette highly enough as my Property Manager. Nothing seems to be too much trouble for her, including dealing with awkward tennants. She is efficient, accurate, always polite, and most importantly can be relied upon to action requests when she has promised to do so, and on time.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
199. 

     A 5-star review by 'Michael Derrick' 4/4/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Staff Member

     Annette Dowling

     Experience:

     Would you use the agent again? Yes

     We've been renting Bear Cottage for just over 3 years and Annette has been our Property Manager for all that time. We have always found Annette to be very helpful, responsive and cooperative. She has proven to be a great manager of our relationship with our landlord and has always helped us in any way she can when issues have arisen.

     Annette is very good at communicating with us, the landlord and the 3rd party agencies who are contracted to do work around the proprety.

     Since Bear Cottage is an old property there have been quite a few issues over the past 3 years, and with the landlord living in New Zealand we think Annette has done an outstanding job of looking after the landlord's interest as well as looking after us as tenants.

     Annette is always very professional and friendly, and we cannot recommend her enough.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
200. 

     A 5-star review by 'Landlord' 4/4/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     My property has been managed by Romans for the last eight years and I have always found the property managers to be very helpful. However, Sandra has been the best property manager I have had to date. She is absolutely brilliant, very efficient and goes out of her way to help me and is always a pleasure to talk to.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
201. 

     A 5-star review by 'K_Copestake' 4/4/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I have been renting this property for almost 6 years, during this time my Property Manager has been Annette. Every time i have had an issue that required action i have always found her very responsive and helpful. If Annette's assistance hadn't been as helpful as it has been i may not have rented this property through Romans for as long as i have.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
202. 

     A 5-star review by 'Sue Winchester' 3/4/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Kelly has always been very helpful and prompt in dealing with any requests or minor problems that we may have had with the property that we rent. Kelly always returns my phone calls asap if I have to leave a message on her answer phone.
     I'm very pleased with the service provided by Kelly.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
203. 

     A 4-star review by 'd j richards' 3/4/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     kelly saunders is polite on the phone. She deals with problems with the rented property quickly and fairly and forms good relationship to work with.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
204. 1
     person found
     this helpful.
     

     A 5-star review by 'Stuart Mail' 3/4/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Staff Member

     Annette Dowling

     Experience:

     Would you use the agent again? Yes

     We have had excellent service from Annette for over 10 years

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
205. 

     A 5-star review by 'KELLY SAUNDERS' 3/4/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     My wife and have enjoyed good service from Romans for many years, in particular over recent years from Kelly Saunders. She has always been efficient, attentive and friendly in all her dealings with us and we feel that she looks after our interests as well as those of our landlord extremely well.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
206. 

     A 5-star review by 'Gemma' 2/4/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I used Romans in Caversham to find tenants for my property, I found them to be very efficient and always communicated with me along the way. I would certainly recommend them to others.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
207. 

     A 5-star review by 'Stevens' 2/4/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (Prospective customer)

     Staff Member

     Richard Chambers

     Staff Member

     Anthony Parks?

     Experience:

     Would you use the agent again? Yes

     My husband and I approached Romans Lower Earley in respect to letting out our property. We have received a swift and professional service from them. Time was spent with us upfront on discussing what options were available through Romans and also on the reasons why we should be placing our property for rental with them over and above other agencies. We have had a number of viewings since the property went live on Rightmove and we have this weekend secured tennants for a 12 month lease. This is our first experience in letting a property and so far we are very happy with the service we have received from the team at Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
208. 

     A 5-star review by 'Amit Apte' 2/4/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     Neil and his team are fantastic in terms of support they provide to buyers. They are always available. Always very informative. Very practical and pragmatic but never pushy like other agents. Its people like Neil who I would like to deal with in future when I am selling my property as they are very professional, they have local knowledge. One more thing which I like is how well they have adapted new technologies like Email, Web etc. Will definitely recommend to anyone!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
209. 

     A 5-star review by 'Caly Moyal' 2/4/2012

     Branch:

     4 King Street Lane Winnersh

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Annette has surpassed all expectations regarding Letting Agents.
     She is very responsive, deals will matters in a professional manor. She is always very quick to jump on any issues or problems we may have. Nothing is ever too much.

     She has restored my faith in Lettings Agents !

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
210. 

     A 4-star review by 'adam brown' 2/4/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     very helpful over years in any maintenance issues, also very nice when came over to check property.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
211. 

     A 4-star review by 'Sue' 2/4/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I have always received a very good service from Roman's. Kelly has been efficient and friendly in all my dealings.
     All the best
     Sue

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
212. 

     A 5-star review by 'Leigh M' 2/4/2012

     Branch:

     30-30a School Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I cannot praise Michal highly enough for the first-class, professional service he consistently provided under difficult circumstances; I was living overseas and needed a property quickly, ahead of a new contract in the Reading area. Despite the 1,500-mile distance between us, Michal consistently made thing happen; replying swiftly to any phone calls/emails and ironing out any issues. I was in within two weeks and Michal went out of his way to help, even after I had collected the keys (the property is self-managed). I've rented several properties but I've never received this level of service - can't recommend Romans - specifically Michal Matejka of Romans - enough.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
213. 

     A 4-star review by 'A Vora' 1/4/2012

     Services:

     Lettings (as a Tenant)

     Staff Member

     Kelly Saunders

     Experience:

     Would you use the agent again? Yes

     good service provided during the fixing of the fence which was wrecked during a storm. she got it fixed v quickly.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
214. 

     A 5-star review by 'Caroline Levet' 31/3/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     We're with Romans since 7 years, we live in USA. Being faraway it's always hard to deal with problems.
     We are glad to work with Richard Baugh, he is the perfect person to work with, to handle communication, problem resolving... between landlord and tenant.
     Richard Baugh is a person you can trust. (7 years working with him it's a proof!)

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
215. 2
     people found
     this helpful.
     

     A 5-star review by 'Mrs Barry' 31/3/2012

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Vendor)

     Staff Member

     Daniel Collis

     Experience:

     Would you use the agent again? Yes

     Dan and Luke were excellent, as were all the staff in the Yateley office. Everyone worked very hard in the selling of my house. They kept me informed at all times and made the whole process as stress free as possible.

     I would not hesitate to recommend them. Keep up the excellent work.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
216. 1
     person found
     this helpful.
     

     A 5-star review by 'Louise Jackson' 30/3/2012

     Branch:

     33-34 Market Place

     Services:

     Sales (as a Vendor)

     Staff Member

     Steve Adby

     Staff Member

     Bernadette Martin

     Experience:

     Would you use the agent again? Yes

     Very good & fast feedback after each viewing. When I left a message for Bernadette or Steve to call me back, I always got a call back the same day! Both Steve & Bernadette were exceptionally polite, professional & helpful. A credit to Romans Estate Agents.

     I would also like to mention that when I phoned Romans, my calls were answer quickly & whoever I spoke to was always very polite & helpful. Keep up the good work. Many Thanks

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
217. 

     A 5-star review by 'Stephen Taylor' 30/3/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Paula has always responded in a timely, courteous and helpful manner to whatever issues arose. We have been working together for approx 5 years and although with me living in the USA we don't have contact often, as stated above, Paula always works diligently in resolving any issues that arise.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
218. 

     A 5-star review by 'JULIE MASON' 30/3/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     My agent was very efficient, he showed me around a couple of starter homes, was not pushy, but explained all that I needed to know. He sorted all the paperwork quickly, and the email from the person sorting out credit checks was also very efficient, emailed me back as soon as possible. the signing and paying for the initial rent and deposit was very smooth, I didn't have any problems with arranging appointments even though the Lower Earley office was being renovated. As I said to Ben on the day of signing, 'It was painless'. He was polite and courteous throughout even when I asked some silly questions. I would definitely use Romans in the future, if required.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
219. 

     A 5-star review by 'Emma Forster' 30/3/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Annette has been extremley helpful over the last few years whilst managing our property. She orgainised refurbishment of the bathroom and got 2 contractors to quote for us. She also made sure it was started as soon as the old tenants moved out and was completed in the required time. Annette also communicated any other issues to us straight away. If she does not get a response from me by phone she will email me so I know exactly what is going on.

     Thank you Annette for doing a great job over the last few years!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
220. 

     A 5-star review by 'Gjimi' 30/3/2012

     Services:

     Lettings (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     I can't tell you what a pleasure it is to deal with such helpful and friendly people. ... that I have spoken with at your office... I really appreciate your office's good help ... There was no hassle - the staff there was completely willing and supportive, quick service, great communication.
     Thank you

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
221. 

     A 5-star review by 'Nick' 30/3/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Good service and really helpful, would use them again

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
222. 

     A 5-star review by 'A Crisafi' 29/3/2012

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I have just rented my old house out for the first time through Romans. I initially found them very helpful as they provided guidance on what did / didn't need doing to the property in order to get it rented. They also went through all the legal things that I would need to get sorted out - all the tests and certificates.

     I compared their charges with other agents and Romans were in the middle. I am happy to pay their fees as they clearly knew the market, got the house rented out quickly and for a better than expected price and can provide back up if anything goes wrong. The follow up paperwork was kept as simple as possible and wasn't any bother.

     I would definately recommend Romans (especially for first time landlords).

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
223. 1
     person found
     this helpful.
     

     A 1-star review by 'ckotas' 29/3/2012

     Branch:

     122 London Road

     Services:

     Sales (Prospective customer)

     Staff Member

     Darren Hunt

     Staff Member

     Sarah Hewitt

     Experience:

     Would you use the agent again? No

     AVOID THESE AGENTS
     We found these agents were aggressive bullies and I would recommend anyone avoids dealing with them.
     We used these agents and found they were full of empty promises and delivered nothing they promised when they valued the property. They told us they had many clients looking for our type of property but after putting the house on the market with them they only showed one couple around who were looking for a 3 bedroom house- ours had 2.
     They sent us forms to fill in requesting legal details- we consulted with our solicitor and he til,d us not to fill in the forms. We informed the agents and they decided to argue with us over the matter, we said that we wanted to back out of our contract with them- as we were still within our 2 week cooling off period and they told us they wouldn't allow us to do that. After a battle and what can only be considered bullying by the manager and assistant manger of the branch they 'allowed' us to break the contract- which we were fully entitled to do so as it was signed in our home.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
224. 

     A 5-star review by 'Frank' 29/3/2012

     Services:

     Lettings (as a Tenant)

     Staff Member

     Kelly Saunders

     Experience:

     Would you use the agent again? Yes

     I would like to take this opportunity to write a review about the great customer support that I receive from Ms Saunders
     From day one Kelly has always been punctual, attentive and responsive to all of my needs.
     I am extremely impressed with Kelly’s professionalism, follow-through and follow-up. She is by far the most professional member of your team that I have dealt with.
     A true asset to your company!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
225. 

     A 5-star review by 'Peter D' 29/3/2012

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     From the start everyone involved in the move has made it go as smooth as possible.

     The guys involved with the Open House were friendly, punctual, smart and conducted themselves well at all times.
     Being able to contact someone from Romans when we needed to is very important. If they were unavailable, they always called back promptly.

     Having a dedicated member of staff who oversees the move after acceptance of the offer, i feel has been fantastic.
     Alison Savva has in my opinion has made this move a lot easier. There were many hurdles along the way, and she has kept us informed of everything that has happened. She has been our liaison between everyone in the whole chain not just our buyers.

     The many obstacles that we encountered along the way, were dealt with in a professional manner. Alison has shown real dedication in her dealings with us. She has chased up everybody dealing with this move, and has managed to get to the bottom of many of the problems that have arisen during this journey.

     Thanks to everyone involved.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
226. 

     A 5-star review by 'Suzanne Gorringe' 29/3/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Staff Member

     Ben Peel

     Staff Member

     Kia Buckley

     Experience:

     Would you use the agent again? Yes

     Ben has now been looking after my rental property for two years and is committed, cheerful and hardworking. My new tenants are due to move in on 10 April following his successful marketing exercise and background checks to secure them. I continue to be pleased with the team at Romans of Lower Earley and the service they provide.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
227. 

     A 5-star review by 'Mr & Mrs Norman Ede' 29/3/2012

     Branch:

     22 Market Place

     Services:

     Sales (as a Buyer)

     Staff Member

     Natalie Boyd

     Experience:

     Would you use the agent again? Yes

     We found the staff efficient and courteous and the telephone was answered quickly. When we viewed the property a member of staff was always there on time and helpful. Romans arranged the conveyincing and survey very quickly which was very helpful.
     We cannot think of anything they did not do.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
228. 

     A 4-star review by 'Amy' 29/3/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     We have had no problems with Kelly looking after us in our rented home. All questions that we need answered are answered quickly and urgent work needing carrying out on the house are done quite quickly.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
229. 

     A 5-star review by 'Daniel Partridge' 29/3/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Sales (as a Buyer)

     Staff Member

     Neil Fenning

     Staff Member

     james linder

     Experience:

     Would you use the agent again? Yes

     From the time we started looking at properties, we found that we were dealing with Romans more than any other agent . All members of the team were punctual, well informed and very friendly.
     We found that open houses were a fantastic way to save both ours and Romans time.
     Upon deciding we liked Amber Close enough for a second viewing, we found Neil Fenning to be extremely helpful and patient whilst we deliberated, and he also gave very honest opinions with regards to points we were discussing.
     All in all the people we have dealt with from Romans, Neil, James ,Dan and the legal team have been great.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
230. 

     A 4-star review by 'Hilary Kemp' 28/3/2012

     Branch:

     33-34 Market Place

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     I have been looking for a rental property for over a year, and have been a very fussy client !!! I have dealt with many agents, looking for the right property. Bernadette and her team at Romans, have always been courteous, friendly, always letting me know about properties they were selling by email or phone or post, and generally efficient. They always kept me up to date and tried to arrange viewings at a time to suit me. They let me know of new properties they were taking on speedily.
     Should i be looking to buy again, i would certainly use Romans again.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
231. 

     A 5-star review by 'Ben McHugh' 28/3/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Richard was professional, knowledgable, efficient and readly available whether it be about my property or one I was looking at with a different agent!
     My whole experience with Richard and the Earley office perfect for what I was looking for, my property was set up, viewed and rented out in a matter of a week and enabled my wife and I proceed with other matters and not having to worry about anything as Richard was always there with an update!
     When my tenant does eventually move on, I will defiantly be using Richard and the Earley office again!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
232. 

     A 4-star review by 'Abraham' 28/3/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Sales (Prospective customer)

     Staff Member

     Neil Fenning

     Experience:

     Would you use the agent again? Yes

     Overall services good.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
233. 

     A 5-star review by 'Darren Hardin' 28/3/2012

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     Very good - helpful would use again

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
234. 

     A 5-star review by 'Shany' 27/3/2012

     Services:

     Lettings (as a Tenant)

     Staff Member

     Kelly Saunders

     Experience:

     Would you use the agent again? Yes

     From our end Kelly did a great job.
     During the 11 months of our tenant period, we've received all answers needed and right on time. All our requests, were liaised as should be in front of the landlord and answers were received.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
235. 1
     person found
     this helpful.
     

     A 5-star review by 'g wilson' 26/3/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Staff Member

     Kelly Saunders

     Experience:

     Would you use the agent again? Yes

     Kelly managed the property and is responsible for property visits and support. On leaving the property there was some disagreement on the condition of the property based on the inventory report and with the Landlord, in an unusual situation.Kelly fed back the issues and was understanding and supportive of our situation. Based on our discussions Kelly handled the issues with the landlord and a sensible agreement was reached without the need for stress and longer term hassle for either of us.
     Kelly really did prove to be very professional in understanding the issues and legalities but more so she was prepared to offer extra support to find the solution, first class customer service. On top of that shes really nice!!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
236. 

     A 5-star review by 'Jo Christmas' 26/3/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Romans have been managing the rental of my property for over 5 years now and am very fortunate to have had the same excellent member of staff looking after my house for all that time - Annette Dowling. I live overseas and so having someone I trust to look after my house in my absence is very important. She is consistently professional, efficient and maintains a great level of communication with me regarding any problems that may arise with the property. Any minor repairs or issues have always been carried out in a prompt and timely fashion and Iam always kept up to date of the progress. I could not ask for a better service and appreciate the great job that Annette has done and continues to do. She is a an excellent asset to Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
237. 

     A 5-star review by 'Kristie' 25/3/2012

     Branch:

     33-34 Market Place

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     Having delt with a number of estate agents across different companies in my search for a property, it was a refreshing change to speak to someone who was actually interested in finding me a property to buy and seemed to have my best interests at heart. Despite having lost out on a house prior to my current purchase I was keen to continue looking for a property with Romans as I trusted they would do a good job, which has been further confirmed with my recent purchase. I have been particually impressed with Bernadette, who's approachable manor and interpersonal skills have made what could been a very diffcult process much less stressful, she has been extreemly efficient at returning calls and queries, given helpful guidance and showed a genuine interest in making sure everything ran smoothly within an extreemly tight timeline. Many thanks.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
238. 

     A 5-star review by 'V' 25/3/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I hve used a number of estate agents in the Reading area, and the service I receive from the Romans office in Caverhsam has far surpassed me experience with other estate agents - always responsive, timely and work in a co=operative manner conduive to a positive working relationship.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
239. 

     A 5-star review by 'Davina' 25/3/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Lettings (as a Landlord)

     Staff Member

     Caty Johnston

     Staff Member

     Caty Johnston

     Experience:

     Would you use the agent again? Yes

     Rob was very thorough at explaining the requirements for letting our property. He also helped us to fulfill these requirements before finding us a tenant.
     Rob was easy to contact and always got back to us quickly if we had any queries.
     A suitable tenant was found very quickly and they were in by the date we had hoped for.

     Caty was very helpful and efficiant with the contract elements of the agreement and always easy to contact.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
240. 

     A 5-star review by 'googlewhack' 24/3/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Appointments were arranged promptly and agent was on time on all of them. The agent allowed us freedom to walk around the properties and ask questions, rather than be pressured with a sales pitch. All communication with her after deciding on the property was answered concisely and prompt.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
241. 

     A 5-star review by 'Mr J Critchley' 23/3/2012

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Lettings (as a Landlord)

     Staff Member

     Tim Allen

     Staff Member

     Emma Shewring

     Experience:

     Would you use the agent again? Yes

     As a new landlord I have found the services provided by Tim, Emma & the other staff at Romans to be first class & very professional. All aspects of the process were explained well & any queries that I had were dealt with promptly. I have been kept up to date with any developments & a tenant was found for my property in a very short time.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
242. 

     A 5-star review by 'Karen Beeken' 23/3/2012

     Branch:

     76 Yorktown Road

     Services:

     Sales (as a Vendor)

     Staff Member

     Louis Despagnac

     Staff Member

     Nick Billson

     Experience:

     Would you use the agent again? Yes

     First class service from all the team at Sandhurst office, house sold relatively quickly considering climate and to the first couple that viewed it via them. A good indication that Romans know how to match buyers with properties.
     Following sale, Nick has provided a very good service trying to move the chain on and keep everyone happy.
     No complaints from me.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
243. 

     A 5-star review by 'christopher wright' 22/3/2012

     Branch:

     76 Yorktown Road

     Services:

     Sales (as a Buyer)

     Staff Member

     james linder

     Experience:

     Would you use the agent again? Yes

     James linder of romans sanhurst has been fantastic the whole way through the process of purchasing our dream home, I cannot thank him enough for the professional approach he had continually from start to fininsh, he worked along side our solicitor and assisted when required, It has been a refreshing change to have such an experience.
     We are also selling our property through romans of sandhurst and it is all progressing very well with an exchange already taken place with completion set for the eom.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
244. 1
     person found
     this helpful.
     

     A 4-star review by 'Tony' 22/3/2012

     Branch:

     2-3 Winton Square

     Services:

     Lettings (as a Landlord)

     Staff Member

     Lynn Dunlop

     Experience:

     Would you use the agent again? Yes

     Lynn prepared the agreement and facilitated a speedy signature and authorisation process. Lynn was flexible in being prepared for me to meet her in the office to sign the agreement and therefore ensure the handover date was not compromised.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
245. 

     A 5-star review by 'Laura' 22/3/2012

     Branch:

     33-34 Market Place

     Services:

     Sales (as a Vendor)

     Staff Member

     Bernadette Martin

     Experience:

     Would you use the agent again? Yes

     The market place being a little sluggish it has taken considerable time to agree a sale, but the Romans team never lost focus or drive and ultimately found me a buyer. I have also used the Romans conveyancy team to effect the sale and would like to say just how efficient the process has been - taking just 6 weeks from offer to completion - and all at a very resonable price indeed.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
246. 

     A 5-star review by 'Daniel Rice' 22/3/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Sales (Prospective customer)

     Staff Member

     Neil Fenning

     Experience:

     Would you use the agent again? Yes

     Neil was very helpful and attentive to my requests. He also arrange viewings outside is "patch" for me and has given me sound advice in purchasing a property and about the areas I have been looking at. I would highly recommend Neil straight talking no nonsense thank you.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
247. 

     A 1-star review by 'm.lawrence' 21/3/2012

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     Romans in Caversham, and especially the new manger, are rather hilarious. After a dismal experience with these cowboys some 18 months ago, i had their new "manager" on the phone, asking me to reconsider. I invited him into my home, where i recieved the usual sales pitch, telling me (as all estate agents do) that everything was different, and waving bits of paper like Chamberlain after Munich. I asked him to call back after a week, so i could decide which agent to advertise with. Thus i received a phone call; and mentioned to Alan that i'd not yet decided, and i'd like him to call... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
248. 

     A 4-star review by 'Crazycowgirl' 20/3/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Staff Member

     Annette Dowling

     Experience:

     Would you use the agent again? Yes

     Annette has been our property manager since we moved in 2 years ago and she has always been exceptionally helpful, professional and polite.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
249. 

     A 5-star review by 'Ian Spiller' 20/3/2012

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     James was brilliant through out my purchase of 64 Yorktown Rd, I couldn't have asked for it all to go through so smoothly and that is a credit to James. As a first time buyer he was aware that I was pushing for completion before the free stamp duty date had expired, so he was very prompt at keeping me aware of the going on's during the purchase and always there to answer any question's I may of had. An all round excellent service!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
250. 

     A 5-star review by 'Slava Petrov' 19/3/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Good and prompt service

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
251. 

     A 4-star review by 'RAY HART' 19/3/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     GENERALLY SERVICE WAS GOOD ALTHOUGH EVERYTHING HAPPENED AT THE LAST MINUTE IN A RUSH BUT THE REVISED DATE WAS ACHIEVED.
     THE TIME FROM FIRST CONTACT TO ACTUAL LETTING WAS VERY SHORT WHICH WAS GOOD.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
252. 

     A 4-star review by 'Peter Abbey-Quaye' 19/3/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Lettings (as a Tenant)

     Staff Member

     Rob Flood

     Experience:

     Would you use the agent again? Yes

     Excellent customer service. Viewing, accepting and referencing went very smoothly and completed within 2 working days. The property was in a good state when I moved in but could have been better.
     Generally will recommend their services.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
253. 

     A 5-star review by 'Brian Roach' 19/3/2012

     Services:

     Lettings (as a Landlord)

     Staff Member

     Rob Flood

     Experience:

     Would you use the agent again? Yes

     Rob identified a problem with a potential tenant whcih I would probably not have discovered myself.

     When that tenant was lost he quickly arranged new viewings but was then very understanding when another problem arose and the property had to be withdrawn from the market because the original tenant remained in situ instead of leaving.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
254. 1
     person found
     this helpful.
     

     A 5-star review by 'Jane Barrett' 19/3/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Landlord)

     Staff Member

     Annette Dowling

     Experience:

     Would you use the agent again? Yes

     Annette is just great as a letting agent. She lets me know at once of any issues, usually with details of what she's done about it, or asking me to agree a plan of action. Then she just sorts it! When we need to speak on the phone she's friendly and helpful, very supportive when a tenant let us down. Can't recommend her highly enough.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
255. 1
     person found
     this helpful.
     

     A 2-star review by 'Charlie' 19/3/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Professional looking set up, but clearly out to make money out of the tenant at every turn. Everything has a charge, often prices way beyond what is reasonable.
     Initial agent was way out of her depth. No empathy with the client at all. Completely failed to understand the circumstances of the tenant and the urgency to get everything agreed in order to facilitate an international move. She fell back on 'oh it's the process' as her excuse all the time. After confusion over what white goods were included that ended up leaving the tenant out of pocket, she again utterly failed to manage the situation and resorted to lying to try and avoid any responsibility. Eventually the situation was resolved by a Regional Manager but only after the tenant complained directly to the MD of the company. The in-house problem escalation process is useless as none of them seem to communicate with each other and it takes far too long.

     The property manager Annette, did a good job trying to resolve issues but was hampered by the very poor in-house communication. Some minor issue remain unresolved.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
256. 

     A 5-star review by 'Alex Dell' 19/3/2012

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     As a first time 'renter' both myself and my wife were unsure about the entire process of renting a property from a private Landlord and had never had an experience with an estate agent full stop.

     In dealing with Romans we found the perfect property first time and both Michae & Tim in the Reading branch guided us through the whole process from viewing to moving in. We asked plenty of questions and were always dealt with in a polite, patient and professional manner to the point where i'd say these guys became 'friends'.

     Both of these guys bent over backwards to assist us when we needed help with obtaining early access to the property and our overall opinion of Romans is incredibly high after this experience.

     In a world where people are extremely quick to complain, I believe outstanding service should also be praised hence this glowing review.

     Both myself and my wife would recommend the Romans Tilehurst Lettings team to anyone!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
257. 

     A 5-star review by 'Janet Bunting' 19/3/2012

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (as a Vendor)

     Staff Member

     Paula Thomson

     Experience:

     Would you use the agent again? Yes

     Both my mother and I received really excellent service from Paula. She was understanding at a very difficult time and was always helpful and responded very quickly to any questions or queries. I have dealt with many estate agents before but Paula has certainly been the most helpful. I would not hesitate in recommending her or Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
258. 

     A 5-star review by 'John' 18/3/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Lettings (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     I have never been able to compliment an estate agent before, but I would like to praise Rob Flood, Kieran Lamb and Caty Johnston from the Woodley office. From the minute I walked into the office they could not have been more helpful, all the way to after sales service once the contract had been signed.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
259. 

     A 5-star review by 'Mrs Jacqueline Doe' 17/3/2012

     Branch:

     76 Yorktown Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     James was very helpful from the moment we put the property in Romans hands. We needed a quick sale and James advised on a price and we had a first time buyer within 5 days During these 5 days he had shown at least 5 couples around the property. We were kept informed of developments at all times either by telephone or email. All in all, a very smooth sale in a quick time. Thank you Romans!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
260. 

     A 5-star review by 'Hannah Shearer' 17/3/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     We found Elaine helpful, friendly, caring and at all times professional.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
261. 

     A 4-star review by 'TK84' 16/3/2012

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     As a first time buyer I was happy with the service from Romans. They worked hard to ensure I could view the property when I had time, which at times was late in the evening or on a Sunday. They were always contactable and any messgaes I left were returned within 20-30 minutes.

     When it came to exchange and completetion Alun was very helpful, guiding us through the process and pushing things along when necessary. Romans obviously has a good relationship with the vendor and were able to go to them with all of our questions / concerns.

     I would use Romans again.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
262. 

     A 5-star review by 'A Durham' 16/3/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I have now used Romans services to let my property twice and have found the team to be very helpful and proffessional. The advice has always been clear and based on good experience which for me has been invaluable. I also like the way each branch of Romans network can work collaboratively to make my life easier!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
263. 

     A 4-star review by 'Kelly' 16/3/2012

     Branch:

     33-34 Market Place

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     I was facing problems with another Sales and Lettings Agent. I found Romans very helpful and supportive towards my situation.

     Both Bernadette and George took time out and went throught possible options to move things forward.

     Bernadette has also been in touch recently for an update to see how things were. Its nice to know she kept in touch, which was very helpful.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
264. 2
     people found
     this helpful.
     

     A 4-star review by 'Ceri Rise' 16/3/2012

     Services:

     Lettings (as a Tenant)

     Staff Member

     Jodie Kelly

     Experience:

     Would you use the agent again? No

     I can honestly say that I would not reccoment Romans to anyone. The negotiator (Jodie Kelly) in my words was totally unhelpful. She did not come across as helpful or prepared at all. A few examples of this are:
     1. When looking round the property she didn't really know anything about it i.e. what was included with the property and if there would be any maintenence work done before we moved in - which there was very minimal.
     2. When we wanted to hand the signed contract in, we were told we could pay the deposit in the office. When we got there and tried to pay with cash, we were told 'we dont... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
265. 1
     person found
     this helpful.
     

     A 5-star review by 'Colin M Tagg' 15/3/2012

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Vendor)

     Staff Member

     Elliott King

     Experience:

     Would you use the agent again? Yes

     Elliott was informative, helpful, did everything he said would be done to promote and complete the sale of my late mothers property. I was kept informed of all viewings and the results of such viewings. I was also copied promotional material associated with the sale which was well presented. Other Romans staff with whom I had dealings Daniel and Luke were also helpful and did exactly what they said they would do. Overall an excellent service and I would have no hesitation in using Romans again.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
266. 

     A 5-star review by 'Oliver Simpson' 15/3/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Staff Member

     Ben Peel

     Staff Member

     Richard Chambers

     Experience:

     Would you use the agent again? Yes

     Ben and Richard have been excellent throughout this process. Richard initially handled my property and susbsequently Ben took over responsibility. Both Ben and Richard were in constant contact, replied to my calls/emails promptly and successfully let my property for me. I value their honest feedback and work effort and would recommend them to anyone looking to let a property in the local (Thames Valley) area.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
267. 

     A 4-star review by 'Chris and Paula Wibrew' 15/3/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Romans are very thorough. Lynne in particular who deals with admin, is excellent, friendly and utterly reliable. Robert has also kept us up to date and given feedback about viewings. Sometimes the turnover of staff means you deal with someone new each time you call, but as an office, they are aware of what is going on and seem to have good communications. They are always very welcoming when visiting and have been supportive when issues have arisen with difficult tennants.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
268. 1
     person found
     this helpful.
     

     A 5-star review by 'Mr Bernard Young' 14/3/2012

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Vendor)

     Staff Member

     Daniel Martin

     Experience:

     Would you use the agent again? Yes

     Daniel helped Mr Young in many ways. When Mr Young was taken ill, Daniel rang to inquire about his health and he also showed prospective buyers round the house when Mr Young was in hospital and I was unable to be at the property. He was very well presented, polite and courteous. He gave Mr Young the feedback from the buyers whether it was good or bad and he kept him up to date on what was happening and on how many viewings he had arranged. He also answered questions from Mr Young truthfully for which Mr Young was grateful for.
     Daniel is definitely an agent we would work with again if the need arose.

     Both Mr Young and myself agree that we made the right decision in using Romans and would highly recommend them to other people either buying or letting a property.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
269. 

     A 5-star review by 'Andrew Littlejohns' 14/3/2012

     Branch:

     33-34 Market Place

     Services:

     Sales (as a Vendor)

     Staff Member

     Paula Thomson

     Experience:

     Would you use the agent again? Yes

     Steve Adby is commercially sophisticated, diligent and highly credible. He knows his market extremely well and at all times provided first class, consistent and committed advice and support throughout our successful sale process. Unusually, there were no "surprises".

     He was very ably supported by Paula Thomson, who has both the patience of a saint and the relentlessness required to proactively manage and close her enormous transactional workload.

     Both also managed to work at all times with no shortage of good humour and positivity.

     Very highly recommended.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
270. 

     A 1-star review by 'Amanda and Paul' 14/3/2012

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     I am pleased with the service my partner and I received from Mr Strzadala. He made us aware of properties available on the market on a regular basis. Once having an offer accepted on the property he remained helpful arranging for us other visits of the house. We could always rely on him to get back to us quickly when any queries were made.

     Thanks Luke!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
271. 

     A 5-star review by 'Mark E' 13/3/2012

     Services:

     Lettings (as a Tenant)

     Staff Member

     Jodie Kelly

     Experience:

     Would you use the agent again? Yes

     After a particularly turbulent start to the New Year, resulting in my having to find another property and quickly, I was so relieved to find that dealing with the staff at Romans was an absolute pleasure. Taking account of the fact that my application was far from straightforward, through no fault of Romans I hasten to add, I was particularly impressed with the absolute professionalism of the staff that I dealt with and the fact that I felt they were always acting in my best interest and were striving to ensure the end result was a success.

     In particular, I would like to mention Jodie Kelly as she helped me deal with a sensitive financial issue in a sympathetic and understanding way and was never about to give up, which was so reassuring. I'd also like to mention Carolyn Reed, who has handled the paperwork and negotiations with tenant vetting for me in a way that made me feel comfortable and reassured, also displaying the 'never say never' attitude.

     Thank you very much for all your efforts on my behalf, they are very much appreciated.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
272. 

     A 5-star review by 'Steve Beazley' 13/3/2012

     Branch:

     30-30a School Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Amy was extremely proffesional in all aspects of the sale of my late Mothers House. allways keeping me informed on what was going on. The house was marketed very well by Romans, and the sale was very quick.I would certainly use Romans again if I were to move in the future. would recommend Romans. Well done Amy & crew.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
273. 

     A 5-star review by 'Sharon Davidson, David Maddison' 13/3/2012

     Branch:

     Roman House 118 The Broadway Warfield

     Services:

     Sales (as a Buyer)

     Staff Member

     Lisa Roe

     Experience:

     Would you use the agent again? Yes

     Sharon Davidson and I have received exceptional service from one of your employees, Lisa Roe. I have run a few businesses over the last 10 years and i would hope that i understand the value of exceptional employees. Lisa through her manner, responsiveness, efficiency and general attitude turned what was becoming an uneasy transaction with your company into one that became a pleasure. I will be telling friends and colleagues about our superb experience.To be very frank it was all down to Lisa. I hope you have an internal reward system as she is most deserving...

     One final item that sealed... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
274. 1
     person found
     this helpful.
     

     A 5-star review by 'Colin Adams' 13/3/2012

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Buyer)

     Staff Member

     None None

     Staff Member

     Elliott King

     Experience:

     Would you use the agent again? Yes

     I asked Luke and Elliott to keep me informed on any properties that matched my search criteria for Yateley and almost immediately I was sent via email some interesting properties that my partner and I were keen to have a look at. The team were vaery accomodating by arranging weekend viewings for me at times that suited me. The offer process was very painless and I recieved a positive answer the very same day that an offer was put forward.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
275. 

     A 5-star review by 'R.O' 12/3/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     Thank you for all your help in helping us to look. You have been the most attentive and helpful estate agent of all the ones we signed up with and have appreciated all your assistance. Please thank Catherine for us.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
276. 

     A 5-star review by 'Jake' 12/3/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Lettings (as a Tenant)

     Staff Member

     Kieran Lamb

     Staff Member

     Rob Flood

     Experience:

     Would you use the agent again? Yes

     Kieran and Rob were always very quick at getting back to me. The property we ended up letting was recommended by Rob so he clearly knew what we were looking for in a property. Although it was a bit over our budget, Rob also suggested the landlord may come down on price, which she did! We had a few viewings with the Woodley office and they were very patient when we saw houses we didn't like. We never felt pressured by any of the staff to go for a house we didn't like. Having weekend and late hours also really helped as we work during the week, sometimes until late.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
277. 

     A 5-star review by 'Charlotte' 12/3/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Lettings (as a Landlord)

     Staff Member

     Rob Flood

     Staff Member

     None None

     Experience:

     Would you use the agent again? Yes

     I was very pleased with all aspects of Romans engagement on the letting of my property. They succeeded in achieving within days what other agents could not achieve within weeks. Well done Rob !

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
278. 

     A 5-star review by 'S Gough' 12/3/2012

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Lettings (as a Tenant)

     Staff Member

     Michal Matejka

     Staff Member

     Caty Johnston

     Experience:

     Would you use the agent again? Yes

     Friendly and helpful staff, very professional and fast to reply to emails.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
279. 

     A 4-star review by 'Melanie Caudrillier' 12/3/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     The agent has been really nice, things went very well. We could move in in few days and the house is very comfortable, the area is very friendly and quiet.
     I would like to Thank Cathy Johnston for her kindness and her great skills and also Mister Flood who has been a very effective agent.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
280. 

     A 5-star review by 'Tamara Judge' 10/3/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Sales (Prospective customer)

     Staff Member

     Neil Fenning

     Experience:

     Would you use the agent again? Yes

     Excellent, fast and comprehensive support when looking for suitable properties and arranging viewings. I have really appreciated the quick response to emails and the flexibility shown when arranging last minute viewings. Very friendly, polite and helpful is how I would describe the staff I have spoken to at the Lower Earley office and as I am a first time buyer they have been very informative and free with advice.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
281. 1
     person found
     this helpful.
     

     A 5-star review by 'Emma' 9/3/2012

     Branch:

     33-34 Market Place

     Services:

     Sales (as a Vendor)

     Staff Member

     Steve Abdy

     Experience:

     Would you use the agent again? Yes

     I felt that the service that Romans provided me especially Steve was excellent. From the moment that my contact details were passed to Steve he contacted me straight away to arrange a time to carry out the valuation. When he arrived he was on time and very professional. He explained the whole process to me from start to end and how Romans would advertise my property.

     I was constantly kept updated throughout the whole progress. Even when it came to buyers pulling out of the sale he told me straight away and always kept my spirits up that there would be a next buyer soon. He went above and beyond the service level that I expected and for that I would absolutely recommend Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
282. 

     A 5-star review by 'John Asdell' 9/3/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Elaine and her team are professional and helpful in managing the letting of our property. They are very customer focused, knowledgeable and quick to address any issues.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
283. 

     A 5-star review by 'Samantha Gill' 9/3/2012

     Branch:

     30-30a School Road

     Services:

     Lettings (as a Landlord)

     Staff Member

     Tim Allen

     Staff Member

     Kia Buckley

     Experience:

     Would you use the agent again? Yes

     I am very happy with the service provided during the process of letting out my house from the above members of staff that I have been corresponding with also with Michal Matejka who helped show tenants round the property. Any questions I had they were answered. I felt at ease that everything was taken care of and all members of staff who I spoke to the phone besides the members mentioned where very helpful in responding to any queries or concerns I had.

     Thanks very much.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
284. 

     A 5-star review by 'Ms. A Jenkins' 8/3/2012

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     Daniel Collis came to value my property last year as I needed this as part of a divorce settlement. Even though he knew there may be a chance I may not have to sell, he was extremely helpful and was understanding of my situation. Of the 3 local agents I had round to value my house, Romans were the only one that kept in contact with me every couple of months to see how things were going. At no time did I feel under any sort of pressure and was pleased they remembered my predicament. I didn't have to sell my house but would certainly give any future business to Romans because of the way they have been. Thank you to Daniel and his team at Yateley.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
285. 

     A 5-star review by 'David Webb' 8/3/2012

     Services:

     Lettings (as a Landlord)

     Staff Member

     Sarah Arnott

     Experience:

     Would you use the agent again? Yes

     This is the second tenant Romans have found for us. As before Kelly Pugh has been super efficient and friendly and found a new tenant for us very quickly. We are also grateful for Sarah Arnott and Catherine at the London Road branch. Everyone has kept us informed at every stage and they have made the process pain free. Whenever we ring they get back to us straight away and are always willing to give advice when required. We are very impressed.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
286. 

     A 5-star review by 'Gary Edmonds' 7/3/2012

     Services:

     Lettings (as a Landlord)

     Staff Member

     Kelly-Ann Norton

     Experience:

     Would you use the agent again? Yes

     From the moment I walked into the branch I was made to feel welcome and offered coffee. kelly listened to my requiremennts and described the services Romans provided. It was with some irony that the initial conversation left me doubting whether I would use Romans as they were not the cheapest around. Talking to other agents and then reading the material Kelly supplied that night made me rethink. I thought about my conversation with Kelly and then went back for another chat. Kelly is a natural at what she does, she puts her customers at ease has a great sense of humour and equally important is very professional and understands the lettings market, the combination of all this confirmed to me that Romans was going to be my preferred choice and that the extra costs would be money well spent. Kelly, Matthew and the team found me a tennant within 24 hours of the property coming to market at the asking price. I have found everyone at Romans to be always courteous and professional, and would so far not hesitate to recommend their services to others.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
287. 

     A 5-star review by 'thatcharlie' 7/3/2012

     Services:

     Sales (as a Buyer)

     Staff Member

     Charles Rafferty

     Experience:

     Would you use the agent again? Yes

     During our purchase through Romans, two specific members of the team stand out and showed a considerable level of excellent customer service, which is not often seen in this industry.

     Charles Rafferty was our initial contact and the first impressions were excellent. He was very punctual and consitently engaged a very professional manner throughout the many viewings we had. Always polite, courteous and willing to spend as much time as required during viewings. He also followed up our questions and enquiries, quickly and honestly. An excellent beginning to our experience and... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
288. 

     A 5-star review by 'M Kelly' 7/3/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I have always found Lynn & Elaine to be a very friendly affable lady who has welcomed me visiting the branch and has dealt promptly with my issues and concerns.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
289. 

     A 5-star review by 'Clare' 6/3/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Landlord)

     Staff Member

     Kelly Saunders

     Experience:

     Would you use the agent again? Yes

     Kelly Saunders very good at her job, keen & contentious great asset to Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
290. 

     A 4-star review by 'Eileen Taylor' 6/3/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Kelly is always most helpful and is very pleasant to deal with

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
291. 

     A 4-star review by 'Mike' 5/3/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Tenant)

     Staff Member

     Lauren Wombwell

     Experience:

     Would you use the agent again? Yes

     Fairly pain-free process in obtaining rental property (when another company fell through at last minute).
     Romans were able to process quite quickly and remotely - we weren't in the geographical area - and last-minute proved to be OK, assisted by sales & admin staff.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
292. 

     A 5-star review by 'D. Robinson' 5/3/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We initially dealt with Lee who from the outset was totally professional and not at all like other pushy people we have dealt with in the past. He found us two buyers within a week of the house going up for sale. He was always patient, always responded immediately, we can't praise him enough.

     Then to Lisa who was totally outstanding - her patience and dogged determination was amazing. She was always positive that this sale would go through and just kept fighting our corner.

     Romans are very professional, we got the feeling that they really wanted our sale to go through and that they cared. So a big thank you Lee and Lisa.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
293. 

     A 4-star review by 'Von' 4/3/2012

     Branch:

     246 High Street

     Services:

     Sales (as a Vendor)

     Staff Member

     Carl Atkinson

     Staff Member

     Daniel Mason

     Experience:

     Would you use the agent again? Yes

     I had lived in my house for 28 years and so I was very apprehensive about selling but as I wanted to down-size I knew I needed to take the plunge!

     The staff at Romans in Crowthorne made the whole process of selling and buying a new home really easy. I was particularly pleased that they took responsibility for all viewings and that their after sales team were very supportive, liaising with my solicitor and keeping me generally informed about progress. All the staff were extremely professional, friendly and helpful so that the move went very smoothly.

     Thank you Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
294. 

     A 5-star review by 'Stan & Joan Clark' 2/3/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Sales (as a Vendor)

     Staff Member

     Natalie Boyd

     Staff Member

     Woodley< Reading Woodley< Reading

     Experience:

     Would you use the agent again? Yes

     We Entered into an agreement with Romans Woodley Office, the Agents name was Mr Chris Bisson who we found to be very Profesonal, we had several meetings with Chris and after Two months of very little activity due to the Market Conditions we Sold our Property. The dealing were then passed to Natalie Boyd the Move Manager based at head office. We found ourselves in a Five way chain which proved to be extreamly difficult to reach Exchange & Completion.
     Without Natalie's Dedication and relentless Hard work This chain would have brocken down & we would not have completed the Sale & we would have lost our new Dream home!
     Natalie is a very Big asset to Romans & she should be rewarded for Not just going the extra yard as she went an Extra Mile. We can not thank her enough.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
295. 4
     people found
     this helpful.
     

     A 1-star review by 'No Chain House Purchaser' 2/3/2012

     Branch:

     62-64 Reading Road

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     I am not normally a person to leave reviews - but feel anyone selling a house should be aware of the awful r customer service, inability to listen and underhand tactics against other estate agents in the market, and involving the consumers in their silly little spats that they must believe gains them some sort of credibility in the market. We viewed a property via a non Romans agent that was a new instruction to them, following unsuccessful marketing by Romans. Romans then called us alluding to be Carsons in the way they positioned themselves. They then contacted the vendors of the property.... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
296. 

     A 4-star review by 'irene stevens' 2/3/2012

     Branch:

     33-34 Market Place

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     The property had been on the market with another agent without success. Romans(Steve) provided good advice about the marketing strategy he thought we should adopt. Once we decided to use them we had good feedback and Bernadette then took on the marketing of the property. She kept us informed at all stages of the process, and we found the suggestion and the use of the conveyancing service made the sale easier to handle.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
297. 

     A 5-star review by 'H. Mitchla' 1/3/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Delighted with the service received from Romans, especially with my dealings with Matthew Hembra. He was always there to help and advice. As this was my first time letting a property using an agent I was surprisingly delighted with the whole experience.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
298. 

     A 4-star review by 'AB' 1/3/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Very good professional experience overall.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
299. 

     A 4-star review by 'Maria' 1/3/2012

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Romans have been very helpful in the run up to our move, always responded to emails promptly.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
300. 

     A 4-star review by 'PEART' 1/3/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Sales (as a Buyer)

     Staff Member

     Natalie Boyd

     Experience:

     Would you use the agent again? Yes

     We were kept updated on progress at every stage of the purchase, either by phone or email.
     Natalie was friendly, helpful and knowledgeable and answered all our queries without delay.
     It was also reassuring to be able to deal with one person only.
     We had a positive experience and would recommend Romans estate agents to friends and family.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
301. 1
     person found
     this helpful.
     

     A 4-star review by 'LM' 1/3/2012

     Branch:

     2-3 Winton Square

     Services:

     Lettings (as a Tenant)

     Staff Member

     Jacqueline Cooney

     Experience:

     Would you use the agent again? Yes

     I have overall been rather impressed with Romans Lettings Department in Basingstoke. I have to make a special mention to Jacqueline Cooney who has been very helpful and friendly throughout the process. All my questions and concerns were dealt with very promptly via phone or e-mail and done in a friendly manner.
     A downside to Romans is the high admin fees. After letting properties in Yorkshire, Winchester and Southampton there's were the highest i have come across.
     I havent actually moved into the property yet so i cant comment of the managing of it but i'm sure Romans will not fall from the standard i have experienced so far.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
302. 

     A 5-star review by 'Mike Piper' 29/2/2012

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Marketed the property at just the right value to enable me to achieve the value I wanted. Excellent feedback and involvement during the sales cycle and the same in the post sales leading to final completion.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
303. 1
     person found
     this helpful.
     

     A 5-star review by 'Mr and Mrs Macaulay' 29/2/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Exceptionally high quality support, service and advice. I don't suffer fools gladly and I set extremely high standards for performance. Matthew is excellent, reliable and personable. He exceeds the highest standards I expect. Customer management and lettings management relies on high quality people skills. Matthew ensures that Romans service is the very best we could expect. We are very fortunate. Our lettings experience has not always been so.

     Mrs Macaulay
     Reading RG30

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
304. 1
     person found
     this helpful.
     

     A 5-star review by 'James Burn' 29/2/2012

     Branch:

     2-3 Winton Square

     Services:

     Lettings (Prospective customer)

     Staff Member

     Robert Milne

     Experience:

     Would you use the agent again? Yes

     I'm looking to possibly rent my house out, but have little idea what I'm doing. Rob popped over and chatted me through my options. He's called me at the exact times on the exact days he said he would. I've not had that elsewhere and it shows me that my house will be well looked after, if I do need to rent it out.

     I won't have time for people that aren't reliable, which is why Rob and Romans will be my choice, should I rent my house out.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
305. 

     A 5-star review by 'A Moman' 29/2/2012

     Branch:

     246 High Street

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Lynn Dunlop dealt with my enquiries and was always polite when speaking to her. Over the course of the week I made a considerable amount of calls to Lynn and she dealt with them professionally, kind and well-mannered and always reassured me. She is a fantastic addition to Romans and I think if not for her I would be pulling my hair out about the situation I was in. I think that she deserves recognition for the hard work she does going above and beyond her duties. I also believe a bonus or some kind of reward should be given for her outstanding work. Due to Lynn being the wonderful person she is I felt at ease and now considers Romans as an exceptional company to do business with.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
306. 

     A 5-star review by 'TSWW' 29/2/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Romans have let and sold 9 flats in our building and we have found them the best agents we have ever used- perhaps it is becuase we are used to London agents, who are only interested in themselves, but Romans have definitely been a great help with the sale and letting of our flats and also managing the flats that we have let.

     Would reccommend them 100% and have had a pleasure dealing with them, all very friendly and are all up to date with all matters. They have even helped with things that usually wouldnt be up to an estate agent, they also act quicky on all instructions. very happy with the service.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
307. 

     A 4-star review by 'Monica' 29/2/2012

     Services:

     Sales (as a Vendor)

     Staff Member

     Mike Wilson

     Experience:

     Would you use the agent again? Yes

     We found Scott Caulfield extremely helpful at the outset of the transaction and it was due to him that we chose to use Romans.
     We then dealt with Mike Wilson (and sometimes Aaron) who were both also very helpful especially Mike who dealt with the actual negotiations for the sale of the property.
     I found that he successfuly carried out my instructions and we achieved a fair and acceptable sale price for both parties.
     We then had Alison Savva at Romans sales progression who kept in daily contact with me and she kept the transaction going and achieved a successful exchange of contracts and an agreed completion date at which point we were completely satisfied with Romans.
     I would like to thank Scott, Mike and Alison for all their hard work in what has not been a straightforward transaction.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
308. 

     A 4-star review by 'ryanjkennedy' 28/2/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Very helpful, when questions they were answered in a timely fashion.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
309. 

     A 4-star review by 'Sylvia S.' 28/2/2012

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Landlord)

     Staff Member

     Woodley< Reading Woodley< Reading

     Staff Member

     Woodley< Reading Woodley< Reading

     Experience:

     Would you use the agent again? Yes

     Dealing with Jason has been a pleasure, he is always friendly, approachable, which is very important as you want to be able to feel you can call the person you are dealing with, without being made to feel you are making a nuisance of yourself, honest (the man has integrity) nothing has ever been too much trouble, because of Jason I will be happy to come back to Romans with my future buy-to-lets!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
310. 

     A 5-star review by 'Mr J Collett' 27/2/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Staff Member

     Ben never got that

     Experience:

     Would you use the agent again? Yes

     I approached Romans in order to enquire about letting my property. From start to finish the service provided by Ben Peel & Suzi Bowker was excellent. The property was marketed very efficiently with a tenant being located and moving in, in 21 days!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
311. 

     A 5-star review by 'Kevin Roberts' 27/2/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     My wife and I bought 2 properties to rent last year and we had Romans in to do a full cover on the properties. I have to say one of the properties has raised a few issues and I have been dealing direct with Elaine Hawkins mainly via e-mail. Elaine has been an absolute diamond and a credit to the company. The issues we've had she has acted on swiftly and very professionally and I personally cannot thank her enough for everything she has done for us.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
312. 

     A 5-star review by 'Blacklock / Roodenberg' 27/2/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Lettings (as a Landlord)

     Staff Member

     kieran lamb

     Staff Member

     Woodley< Reading Woodley< Reading

     Experience:

     Would you use the agent again? Yes

     Mr Lamb took his time to look at our property, give advice and talk through the lettings process. At no time did he pressure us to sign up to Romans even though he had spent considerable time talking to us. He allowed us time to make decisions and take things one step at a time. All paperwork was completed without any problems and tradesmen recommended to help us bring the property to the necessary level to rent. We were kept informed of all progress. The property was rented out very quickly to reputable tenants.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
313. 

     A 5-star review by 'Ness' 27/2/2012

     Services:

     Lettings (as a Landlord)

     Staff Member

     Annette Dowling

     Experience:

     Would you use the agent again? Yes

     I have dealt with Annette for the past 18months as she has managed the letting of my property. Throughout that time she been been professional, efficient and responds to correspondence in a timley manner. I have built a rapport with her that I am comfortable with and trust her judgement. Despite some challenges she has offered support and fair decisions have been agreed. I would recommend Annette at Romans with hestitation to anyone looking for their property to be let. Thank you Annette!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
314. 3
     people found
     this helpful.
     

     A 1-star review by 'Richard Hodgson' 26/2/2012

     Branch:

     122 London Road

     Services:

     Sales (Prospective customer)

     Staff Member

     Tim Harris

     Staff Member

     Lucy Morrison

     Experience:

     Would you use the agent again? No

     I engaged with Romans to sell my house and buy a new one in December and agreed I would accept their fee on the basis that they did as they said they would and provided “EXCELLENT” service; the house sign sold my house fairly quickly but the constant patchy and confusing conversations that followed were poor, dealing with several people supplying the same information all the time to them and them never communicating internally and sending paperwork to my family solicitor without my authority was bad but as I found out that was just the tip of the iceberg, in terms of the buying process... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
315. 

     A 5-star review by 'Ian Fraser' 23/2/2012

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Lettings (as a Landlord)

     Staff Member

     Michal Matejka

     Experience:

     Would you use the agent again? Yes

     Michal was excellent throughout the procees of securing me a tenant.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
316. 

     A 5-star review by 'Clive' 21/2/2012

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Breaks the Estate Agent image, found the staff helpful and knowledgeable. Worked hard and always with a sense of humour.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
317. 

     A 5-star review by 'Jcreative81' 21/2/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Lettings (as a Tenant)

     Staff Member

     Kieran Lamb

     Staff Member

     Suzi Bowker

     Experience:

     Would you use the agent again? Yes

     All dealings with Romans went very smoothley from the initial viewings through to moving in. A very friendly and proffesional service was provided.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
318. 2
     people found
     this helpful.
     

     A 5-star review by 'Hamish' 21/2/2012

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Vendor)

     Staff Member

     Daniel Collis

     Experience:

     Would you use the agent again? Yes

     Daniel was professional, coureous and prompt.
     He never doubted that Romans would sell our property and he was right.
     He took over from another Agency that had failed to sell our property and immediately swung into action with viewings coming thick and fast.
     We very much appreciate his efforts.
     It goes to show that there IS a difference between local estate agencies and it is NOT just about putting the property on Rightmove. There is a reason why some agencies are cheap.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
319. 

     A 5-star review by 'Sarah Fairman' 21/2/2012

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Lettings (as a Tenant)

     Staff Member

     Michal Matejka

     Experience:

     Would you use the agent again? Yes

     Excellent service provided!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
320. 3
     people found
     this helpful.
     

     A 5-star review by 'Farrell' 20/2/2012

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We found the house that we wanted to purchase through Romans and they then helped us to sell our property through an open house within 2 weeks which we needed to secure our purchase. Dan, Nick & Elliott were very good at providing updates on how things were moving with our sale and purchase and answered queries straight away. I would definately recommended buying or selling through Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
321. 

     A 4-star review by 'Lucas' 20/2/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Staff Member

     Annette Dowling

     Experience:

     Would you use the agent again? Yes

     All issues regarding the property since moving in have been dealt with promptly by Annette. She has always been professional and polite

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
322. 1
     person found
     this helpful.
     

     A 5-star review by 'D Neal' 19/2/2012

     Branch:

     2-3 Winton Square

     Services:

     Sales (as a Buyer)

     Staff Member

     Charles Rafferty

     Experience:

     Would you use the agent again? Yes

     Highly professional, good knowledge, with good communication and honest. This is the only agent in this area I will use. They made the process of securing this property easy.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
323. 

     A 5-star review by 'Warren' 17/2/2012

     Branch:

     4 King Street Lane Winnersh

     Services:

     Lettings (as a Tenant)

     Staff Member

     Kelly Saunders

     Experience:

     Would you use the agent again? Yes

     Kelly Saunders at Romans Wokingham has been an absolute pleasure to work with. As a tenant it can often be quite a challenge to have letting agents look after your needs however not so with Kelly. She has been professional, responsive, courtous and helpful in all of our dealing and I would have no hesitation in recommending here to any prospective tenant or Landlord.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
324. 

     A 5-star review by 'Harley property developments' 17/2/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Very professional, good communication, very obliging, a very satisfactory service. 1st class.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
325. 

     A 5-star review by 'Janet watson' 16/2/2012

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Good efficient service

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
326. 1
     person found
     this helpful.
     

     A 5-star review by 'John and Veronica Bull' 16/2/2012

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (as a Vendor)

     Staff Member

     Amy Shields Paula

     Experience:

     Would you use the agent again? Yes

     We found Romans of Tilehurst extremely efficient, helpful and very capable at selling our property at our asking price. We would thoroughly recommend this agent to anybody. We have used other agents in the past but now we would only go back to Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
327. 3
     people found
     this helpful.
     

     A 5-star review by 'Ian' 16/2/2012

     Branch:

     33-34 Market Place

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Like other reviewers we too had used another agent for quite a period of time. We eventually switched to Romans after a niggling feeling that we were not really being served too well. We were immediately clear that we were now in the hands of a much more professional organisation. George Steedman, the branch manager, gave excellent advice at the initial stages and to my surprise I received calls from their H.O to check that I was happy with the service that I was receiving. I was constantly "kept in the loop" regarding the steps that they were taking to maintain interest and had reports on every viewing.
     Bernadette in the Sales Department was superb and once they had found a buyer I was still kept up to speed by Paula in their Customer Services Department.

     My advice would be listen to their advice regarding what is a realistic price in these difficult times and then let Romans do the rest. I cannot praise them highly enough.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
328. 1
     person found
     this helpful.
     

     A 4-star review by 'Rob Saunders' 16/2/2012

     Branch:

     Roman House 118 The Broadway Warfield

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Catherine was excellent - never pushy or arrogant as I have found with other agents. Knowledgeable about the property and always responds when she says she is going to. Catherine is an asset to Romans

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
329. 1
     person found
     this helpful.
     

     A 5-star review by 'David Murray' 16/2/2012

     Branch:

     122 London Road

     Services:

     Lettings (as a Landlord)

     Staff Member

     Matthew Pulford

     Staff Member

     Sarah Arnott

     Experience:

     Would you use the agent again? Yes

     We had failed to let the property through another agent so we wished to appoint a second firm to energise the situation.

     We were impressed by Matthew's enthusiasm and professionalism and having appointed him to take on the letting, he achieved the asking rent, from very good tenants, within 2 weeks. They moved into the property 10 days later! Quite a result!!

     (Please note that I do not want my details published in any way whatsover but you may use my comments unattributed)

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
330. 1
     person found
     this helpful.
     

     A 4-star review by 'Aimee' 15/2/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Kelly Saunders (Property Manager) - provides efficient resolutions to tenancy issues that we have had. If I were to buy a property in Wokingham I would have no concerns with appointing her to manage my property. Conducts regular inspections. Easy to reach via e-mail and pleasant nature.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
331. 4
     people found
     this helpful.
     

     A 1-star review by 'Romans Victim' 15/2/2012

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     In short, Romans will rip you off when you check out from their property. If you wish to blow your HARD EARNED MONEY go ahead and use their services. Romans will make every effort to deduct the deposit.

     This is the second time I am using Romans and my findings are

     1. The check in will be done quickly (A two bedroom house will take only less than 15 mins). You will not have any insight on how they do check out. For example the mattress will be marked as In Use, you would never know what it means at this point in time. Every item will be marked professionally cleaned including curtains... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (2)
     
     
332. 

     A 5-star review by 'Mr Shek' 15/2/2012

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We had the most pleasant experience selling our house using Romans. I don't know if all the agents are of this quality. As we had the best service imaginable from our agent from the Caversham branch - Alun Graham.

     He took great care & effort in helping us get the best deal for out place & went the extra mile in making it all possible. We were in a few sticky situations, but we came through & we'd like to thank you Alun for the service u provided & all the help that you are still willing to provide even after completing the sale. That's what I call 5 Star!

     I have no hesitation in recommending Romans in Caversham. If u live or want to move around here, this is the place to go to.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
333. 

     A 5-star review by 'DarkFirebrand' 13/2/2012

     Branch:

     301 Loddon Bridge Road

     Services:

     Lettings (as a Tenant)

     Staff Member

     Rob Flood

     Staff Member

     Caty Johnston

     Experience:

     Would you use the agent again? Yes

     Rob showed myself and another prospective tennant (due to be living with me) around the property at short notice.
     We were informed of some refurbishment works going to be taken place.

     The paperwork was given and completed very quickly, and even with a change of tennants (the other person dropped out on the agreement) Romans were always very poilet and I always recieved a very quick response from them.

     It was a fantastic service they gave and I would recommend them to anybody

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
334. 1
     person found
     this helpful.
     

     A 5-star review by 'Vin Lewis' 12/2/2012

     Branch:

     33-34 Market Place

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Do you know what, from the first day Bernadette called to introduce herself, she was on the phone as soon as there was the slightest interedt in my property. I had been on the market with a local agency for 4 months with just as many viewings and no offers. In the time that I was on with Romans, I had on average 1 weekly viewing and with the market the way it was, as well as my asking price being over the 3% Stamp Duty threshold (which was a pain!), a serious number of offers were forthcoming. Not sure what the Romans negotiation tricks are, but I wish I could use them in my line of work on a... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
335. 

     A 5-star review by 'Peter and Deborah' 12/2/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     We found a property we liked through Rightmove, and contacted Romans, Caversham. We were dealt with by Alex Fletcher. At the viewing he was very informative but not pushy. We were able to negotiate via Alex a rental price that we felt was in line with current market rates.

     In our dealings with Alex he kept his promises, phoning us back as agreed and providing the answers to detailed questions we had asked. At a time when we were dealing with a lot of other estate agents and solicitors who were poor in this regard, the service provided by Alex was exceptional.

     We were able to move in on the day we requested and the property was in the condition that we had expected (ie it was thoroughly cleaned and all the repairs completed).

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
336. 3
     people found
     this helpful.
     

     A 2-star review by 'Reading' 12/2/2012

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Tenant)

     Staff Member

     Reading Reading

     Experience:

     Would you use the agent again? No

     I am still awaiting complete deposit back. i have been told they have overpaid the deposit for expenses to landlord and chasing him to return. I left the property in June 2011 but still awaiting. They will only respond if you bother to call them. Status has not changed for last few months. Lengthy complaint procedure which I am going to follow as I do expect compensation from them.Surprisingly the deposit was held by third party mydeposit. - as I was told but they haven't action this either.They all are same as long as you are not there customer. Once they have made their money they move on and leave you to struggle. Also while on the property they sold utilities to 'SparkEnergy' and included a clause in the contract. They overcharged me a lot.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
337. 

     A 5-star review by 'Lori Ross' 12/2/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Lori looked after the management of my property and has a warm and friendly nature.
     She built up a good rapport with my tenants and has excellent communication skills which is essential.
     I found Lori to be reliable and she has a great deal of 'common sense' making problem solving both practical and economical which we all need in this day and age!!
     Thank you Lori

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
338. 

     A 5-star review by 'Dave Foster' 11/2/2012

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Romans were professional and efficient throughout the sale of this property.

     Initial valuation was optimistic but in line with other agent's valuations. Useful advice given on preparing the property for sale and the strategy for marketing a property of this type (probate sale, good location, requiring modernisation).

     I was kept well informed of visits by potential purchasers and of their feedback, and of the progress of the chain after agreeing the sale.

     Exchange and completion proceeded with only minor delays.

     I was very happy with the service provided.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
339. 

     A 5-star review by 'Shan' 10/2/2012

     Branch:

     67 Victoria Road

     Services:

     Sales (as a Vendor)

     Staff Member

     Matt Penfold

     Experience:

     Would you use the agent again? Yes

     Romans Farnborough have provided an excellengt service. All calls returned. House sold in a week - can't get better than that

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
340. 

     A 5-star review by 'Roger' 9/2/2012

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Landlord)

     Staff Member

     Kia Buckley

     Experience:

     Would you use the agent again? Yes

     I can be a hard person to deal with at the best of times being self-employed and always unavailable to talk but Kia Buckley has been extremely professional and has chased me up, told me when/what to sign and has been a delight to talk to with any issues regarding my new tenant.

     Definitely will be using Romans again, and not just a small part down to the service I received from Kia.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
341. 

     A 4-star review by 'Kaylee John' 9/2/2012

     Branch:

     167 Victoria Road

     Services:

     Lettings (as a Tenant)

     Staff Member

     Dan Dugay

     Staff Member

     Woking Woking

     Experience:

     Would you use the agent again? Yes

     I found that not always was I kept up to date with proceedings leaving me to contact Romans to find out where in the process we were. Knowing the effort needed to process admin work, I believe the £400 admin fee was very extensive. Also the inventory and landlords contract signed took 3 weeks to get back to us.

     Apart from these negatives, I was always able to reach someone for queries; even leaving voicemails, calls were returned promptly. Staff were very friendly and made my partner and I feel very welcome on visiting the office in Aldershot. Dan Dugay was very professional and made the process easy for us.

     To conclude, I would recommend Romans to friends that wanted to rent, and am very pleased with the property we are renting.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
342. 

     A 5-star review by 'MLP' 8/2/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (Prospective customer)

     Staff Member

     Lauren Wombwell

     Staff Member

     Ben never got that

     Experience:

     Would you use the agent again? Yes

     Agent dealt with us in an extremely professional manner. We had been let down by a previous owner and agent at the last minute and Lauren managed to find us a house and get the paperwork started all within 1 day so we were able to stick to our plans to move on a certain day.

     Thumbs up to an excellent experience!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
343. 

     A 5-star review by 'Batcheldor' 8/2/2012

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     After having our property on the market with a different agent, we decided to give sole agency to Romans. The results were almost immediate, we had in the first week more viewings than we had previously had in several months. We then accepted an offer on our property and left the rest to the team at Romans. Ours was certainly not the most straightforward of house moves but due to the continued efforts of Natalie we eventually completed and have now moved to our new home. I would recommend anyone wishing to sell their house to consider using Romans

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
344. 4
     people found
     this helpful.
     

     A 1-star review by 'mixed feelings' 8/2/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I viewed several properties with Romans and found I was often suggested unsuitable properties when looking around (by all agents) as our needs were specific. One property was misadvertised at the wrong price but only one person acknowledged this which felt a bit cagey. The staff look smart, as do the modern offices and they usually respond quickly to messages if not there. However, over Christmas when I had an urgent issue I found it very frustrating as the offices were closed and the messages weren't overly clear about this. I did get a call back which was a relief but it wasn't clear... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
345. 

     A 4-star review by 'J' 7/2/2012

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Buyer)

     Staff Member

     Michael Wilson

     Experience:

     Would you use the agent again? Yes

     The agent was a positive and presentable person. He went out of his way in helping to book viewings near office closing hours as I was only available for after work weekday viewings.

     After a sale was agreed, however, I did find that their responsiveness to my questions were not as quick, which lead to a slightly negative view of Romans, although they did get back to me eventually.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
346. 

     A 4-star review by 'A F' 7/2/2012

     Services:

     Lettings (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     No problems with agent or office. Found a property quickly, met there promptly for inspection, and was available for all questions regarding tenancy. Overall good attentive service.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
347. 

     A 5-star review by 'Mary Harwood' 7/2/2012

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Lettings (as a Landlord)

     Staff Member

     Michal Matejka

     Experience:

     Would you use the agent again? Yes

     I have been using Romans fro the last 2 years and have nothing but good service from them. They are proactive when there are problems and always kkep me well informed of all that is oging on with my property. I can thoroughly recommend them - partoculalry for those who will not be living near their property and requiretheir Management services.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
348. 

     A 5-star review by 'ToonSquad' 7/2/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I would definitely recommend Roman's to anyone, I viewed and moved in within 2 weeks and everything was sorted readily and easily. There vetting process is a little OTT, however I understand that it's an important process and can't fault them for it. Great Service, great communication and seem to be a fair letting agent.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
349. 

     A 5-star review by 'Dan & Penny' 7/2/2012

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     From the first viewing around our new home we found all the staff at Romans polite, knowledgeable and approachable.

     We felt comfortable with them and that we could be open and honest. When dealing with staff at Romans via email and telephone, any queries or concerns we had were always dealt with quickly and thoroughly, we had contact predominantly with Carl in Farnborough.

     The 'move manager' service - which is provided free of charge - is a huge asset to the company and helped when dealing with Solicitors - something which sets Romans apart from other estate agents. Many thanks to all at Romans, in particular Carl Skinner and Alison Savva who we feel deserve a special mention for helping us all the way through our move.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
350. 1
     person found
     this helpful.
     

     A 5-star review by 'Gail Rich' 6/2/2012

     Branch:

     33-34 Market Place

     Services:

     Sales (as a Buyer)

     Staff Member

     Simon Brooks

     Experience:

     Would you use the agent again? Yes

     It was not the easiest of purchases for various reasons, but Simon is really on the ball and went out of his way to help the process along. We appreciated his availability, his tenacity and his professionalism.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
351. 1
     person found
     this helpful.
     

     A 5-star review by 'M. Walker' 6/2/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     In the four years as a landlord I have consistently received courteous and professional service from Romans. Matthew and Judy (and Shirley before her) have been excellent representatives of their company, and I would not hesitate to recommend this organisation to anyone.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
352. 

     A 5-star review by 'Lynne' 5/2/2012

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     From start to finish Romans proved they were worth the higher fee that they charge compared to some other agents. We dealt with Chris, Rob, Natalie and Catherine all of which always delivered all that they said they would and more. What we particularly liked was the calm professionalism, excellent advice and superb marketing of our home. We sold in just a week by means of a Romans Open House which meant we didn't have to keep having loads of viewings. It was all done in just one day!! Well done to the whole team....awesome.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
353. 

     A 5-star review by 'Neil Sturman' 4/2/2012

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Lettings (as a Landlord)

     Staff Member

     Tim Allen

     Staff Member

     Michal Matejka

     Experience:

     Would you use the agent again? Yes

     Tim and Michal were both very friendly and I was always confident that they were looking after my best interests and working hard to ensure tenants were found. As an overseas landlord it is important to me to know that my property is being well looked after and I am happy to say that this is the case. A great service.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
354. 

     A 4-star review by 'Dare' 3/2/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Kieran was a very helpful individual at Romans. He took the time to listen and understand my requirements. We were looking for a place to rent urgently and he found something for us although it did not meet all our requirements, but satisfactory.

     I found the finance department a little bit forceful and rigid. Even though I have informed them of my intention to move in early (before the minimum days notice period required before charging the early moving in fee), they still insist that I will pay the early moving in Fee. Kieran as mentioned earlier helped to broker a deal where I only paid the fee to ammend the contract and not the early moving in charges. In the end, I will say the services was good, but they could do a bit more. I will say the individual staffs are fantastic, there may be some target given by their organisation which make the staffs a bit aggressive in chasing and closing deals.

     To thier credit, after Sales Services was very good. Rob was checking consistently to ensure things are running smootly once we moved in.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
355. 

     A 5-star review by 'Phil Lamb' 3/2/2012

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I asked Kieran at the Woodley office to find a tenent for my 2 bed terraced property. He did so within a week! The perspective tenants went through the necessary checks with flying colours. All the administration was then very competently handled by Caty. The whole experience was seemless and filled me with condidence.
     I would definately use Romans again and specifically Kieran and Caty!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
356. 

     A 5-star review by 'rowly05' 2/2/2012

     Branch:

     122 London Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     The service received when renting with Romans was great, they kept us informed at all times which helped put our mind at ease. When terminating contract they were helpful, instructing us on everything that needed to be done and helping us through it. I'd have no hesitation in renting from them again if I was ever in the area.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
357. 

     A 5-star review by 'Nick Mayo' 1/2/2012

     Branch:

     122 London Road

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     We have used Romans for the last 6 years and the service we have received has always been professional and reliable. They have always found us tennants in an efficient manner. I wouldnt hesitate in recommending Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
358. 3
     people found
     this helpful.
     

     A 1-star review by 'Sue Austin' 1/2/2012

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? No

     Initially helpful and very positive, but advertised our property with ,wrong address, wrong postcode, wrong position on the map and wrong bathroom layout.Only managed to take photo's of the corners of the rooms because they didn't use a wide angle lens and the rooms were small. Apparently it would would have cost us money to get a professional photographer in, funny how other agents manage it.
     On the positive side Jason was a very good sales person, shame it didn't translate into the service level.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
359. 

     A 5-star review by 'Dora Martin' 1/2/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I have dealt with Annette since moving into Hulbert Gate in October 2010.
     I have always found her really efficient and prompt. If I have any problems or queries, she is on the case straight away and communicates with me/updates me all the time. She resolves issues really quickly which is great.
     She is definitely a great asset to Romans.

     Dora Martin

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
360. 3
     people found
     this helpful.
     

     A 1-star review by 'disgruntedtenant' 31/1/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Terrible experience as tenants. Are great at serving their customers which means sellers and landlords. Tenants are not treated well. Had lots of issues with the property. Leaking drainage, damp, mold etc. Do not guide the tenants at all on options available but will keep chasing for rent. As faithful to the landlord as the dog is to his master. stay away, not recomended at all.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
361. 

     A 4-star review by 'craig Wither' 31/1/2012

     Branch:

     33-34 Market Place

     Services:

     Lettings (Prospective customer)

     Staff Member

     Lauren Wombwell

     Staff Member

     Nadine Iles MARLA

     Experience:

     Would you use the agent again? Yes

     Lauren was really professional and helpful. The only let down while using Roman's was the amount of flats that we offered on then came back and didn't want sharers. So not only was it a let down but it was a waste of time viewing them. I feel if Romans looked into this point there service would have been excellent. Its unfortunate that we went with another property agent but the property that we well in love with didn't want sharers. If i was looking again for property i would definitely give Lauren a shout.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
362. 

     A 5-star review by 'Mr and Mrs Powell' 30/1/2012

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We had previously tried to sell our house using 2 other agents, lowering the price from £320k to £299k over a period of about 4 months earlier in 2011. During this time I think we had 5 viewings so had removed it from the market to review our options. We decided the only real option as a family was in fact to sell and move home so we approached Romans to market it for us as they had a bungalow on their books which we really liked.
     Alun came to value our house and it was decided to market at £295k. We had 3 viewings booked in during the first week of marketing and sold it within 3... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
363. 

     A 5-star review by 'Richard Kochman' 30/1/2012

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Lettings (as a Landlord)

     Staff Member

     Tim Allen

     Staff Member

     Michal Matejka

     Experience:

     Would you use the agent again? Yes

     House letting is a completely new experience for me and my family, but Romans made it a very easy and uncomplicated experience. Nothing was too much trouble - from organising a time for contractors to collect the key to arranging a last minute inventory. I had lots of 'trivial' queries during the process and all were addressed quickly and efficiently. I would have no hesitation in using them again and recommending them to others.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
364. 

     A 5-star review by 'Happycampers!' 30/1/2012

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I cannot praise the team at Romans Frimley branch enough. We had been on the market with a different agent for 6 weeks with very few viewings. We had found a property we wanted to buy so had to sell quickly and all our previous agent could suggest was to lower our asking price, which we couldn't do and buy the house we wanted to. Tim Harris from Romans Frimley branch came to see us and assured us that with the correct marketing, Romans could get our property sold within the timeframe we needed and close to our asking price. We held an open house and sold our house that same day and got our asking price, which meant we could buy our dream home. Honest and true to his word - Thanks Tim! Thanks to all at Romans that made it happen!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
365. 

     A 4-star review by 'Ruth McLeod' 28/1/2012

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Landlord)

     Staff Member

     Lauren Wombwell

     Experience:

     Would you use the agent again? Yes

     Lauren was proactive in securing new tenants for us in a relatively short space of time and for negotiating and advising us of an acceptable rental increase for the property, which was agreed with the new tenants. Overall we felt we had received good service and would be happy to recommend Romans as rental agents.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
366. 

     A 5-star review by 'Mr S Wright' 26/1/2012

     Branch:

     22 Market Place

     Services:

     Sales (as a Vendor)

     Staff Member

     Natalie Boyd

     Staff Member

     Michael Page

     Experience:

     Would you use the agent again? Yes

     The entire Romans team were very determined to close the deal and I had great confidence that they would and indeed they did. At the price I wanted too. The process did not run smooth due to a demanding buyer but Romans helped me through all the way and I was very happy with their support and proffessional service. I was very pleased that I picked Romans to sell my property.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
367. 

     A 5-star review by 'Anita Nath' 25/1/2012

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Landlord)

     Staff Member

     Kelly-Ann Norton

     Staff Member

     Nadine Iles MARLA

     Experience:

     Would you use the agent again? Yes

     Excellent communications and services right from Marketing my property for tenancy, following the required processes, follow-up to meet required deadlines, to managing the collection of rent on a regular basis and maintenance. Rental income always credited on-time every time. Issues communicated and permission to fix obtained promptly in order to avoid issues between tenant/Landlord. Very proactive in reminders for tenancy renewals. Always found professional tenants and I have never experienced issues with any tenants or received complaints from neighbours on any problems during the > 7 years of tenancy. My property was never left vacant between tenancies. Whilst ROMANS have a professional and Business like approach the agents have also been very friendly as well in dealing with me personally as a LandLady. I strongly recommend ROMANS for property lettings.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
368. 

     A 4-star review by 'D Holmes' 25/1/2012

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Good service, office was open until 7pm..

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
369. 

     A 5-star review by 'Jean' 25/1/2012

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We were impressed from the outset by Matthew's knowledge of the market and his realistic and open manner when discussing how Roman's would market our propertry. Our house was marketed successfully leading to an early sale. We appreciated the role of Natalie who then kept in regualr contact, informing us of the progress of the chain and answering our questions.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
370. 3
     people found
     this helpful.
     

     A 5-star review by 'Tichborne close' 25/1/2012

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Decided to sell through Romans and house was sold withing 2days of being on the market, we dealt with Elliott and Nick who were both very helpful and kept us informed constantly with what was going on and made the sale of the house a very painless and smooth operation from start to finish and would highly recommend Romans if anyone out there is considering selling in the future.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
371. 

     A 5-star review by 'Mr and Mrs Doyle' 25/1/2012

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     The staff at the Woodley branch were extremely helpful at every step of the way. We had not moved house for nearly 30 years so were quite unfamiliar with current procedures, Romans gave very helpful advice and were able to put us in touch with reliable removals companies, advised on conveyancing requirements, etc. They were very helpful when arranging viewings and did their best to schedule visits at convenient times. Their staff were friendly and supportive and took a real interest in our business. Once a buyer had been arranged, they also have a moves manager who assists at every step of the way with all the details and problems that come with dealing with solicitors, other estate agents involved in our purchase of a new property, and removal firms etc. All in all, Romans made a very stressful time as easy to deal with as they possibly could.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
372. 

     A 5-star review by 'claudette jansen' 24/1/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Jodie from your Farnborough branch, has been very helpful with our mission to find a new place to rent, we started looking at renting, around the middle of December 2011. We viewed 2 property's and when we weren't satisfied, Jodie continued to call back and updated me on other property's we may be interrested in, she was always on time, at the viewings, and called me back to say she was still looking, not like other agents we have dealt with, and i'm still waiting for call backs!!! Thank you very much, she managed to find us the property we are going to move into. She was great!! Thank you

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
373. 1
     person found
     this helpful.
     

     A 5-star review by 'Stephanie' 22/1/2012

     Branch:

     2-3 Winton Square

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     When purchasing our property, Carly Eaton was very helpful throughout keeping us up to date with any developments that were taking place. She was also very helpful when arranging extra viewings and with extra calls we made to ask questions.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
374. 

     A 5-star review by 'Phil Roylance' 21/1/2012

     Branch:

     22 Market Place

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Romans were excellent throughout the sale of my property. Everything was handled in a professional and speedy manner and we were able to accept an offer within 2 weeks. I am very happy with the service i recieved

     thanks

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
375. 

     A 5-star review by 'Paul' 21/1/2012

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     This Sale was tuff. Romans found us a buyer within a few days, only for that buyer to drop out after 6 weeks of conveyancing. Thankfully Romans were able to come up with another buyer almost as soon as the property went back on the market. However, due to problems with the buyers property, this turned into a lenghty and frustrating conveyance. Throughout the whole time, Louis d'Espagnac of Romans, made it his personal mission to get things done and complete the sale. Without the personal attention fom Louis and his team, I would have walked away several times. No one expects their sale to be difficult, but it is only in that situation that you find out how good the agent really is. I doubt I would have received the same support from one of the smaller agencies.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
376. 

     A 5-star review by 'Hughes/Green' 20/1/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     We have recently moved into a rented property and are both extremely happy. Kieran Lamb at the Woodley Branch was both very helpful and super organised, we were really impressed by how smoothly he dealt with the whole transition. The only niggle we had was the Keysafe application , my partner has been through the process a few times within the last two years and they are not quite as helpful as they could be , however Kieran was quick on the case and had it sorted in no time

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
377. 

     A 5-star review by 'Emer' 19/1/2012

     Branch:

     Roman House 118 The Broadway Warfield

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     We have been searching for the right home and Josh Clifton has been excellent. Josh met with us and listened to what we wanted - he then proceeded to arrange viewings for exactly the types of properties we wanted. He did not push unsuitable properties our way.

     Josh has remained friendly polite, honest, knowledgeable and contactable (so important) right throughout - even when we didn't make offers on houses and another time when we did make an offer and it didn't work out with the seller.

     Our experiences with other agents is that unless there is definate sales involved - they're not interested. This is not the case with Romans in Warfield - Josh and Jonathan. This is the reason made a decision very early on the place our property with them to sell.

     I cannot recommend them more - i think all other branches within Romans to take note - as well as other companies

     Fantastic customer service! :)

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
378. 

     A 4-star review by 'parvez ansari' 18/1/2012

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I am writing this feedback for ABI DABORN who works as a lettings consultant at the fleet branch of romans. This has nothing to do with overall service of romans as a company.
     I would like to recommend that Romans should learn from ABI about the manners, enthusiasm and honesty which needs to be shown by staff and viewing consultants. Majority of the staff think and act like big shots and have attitudes.

     ABI has always tried to help me out in her capacity with a smile and no attitude whatsoever. I think she may be short on experience but I am confident she will go a long way. I wish her all the best for the future.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
379. 

     A 5-star review by 'Kellie Pollington' 18/1/2012

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I usually do not rate customer service as excellent, however our experience with Romans can only be described this way. Not only did we sell our property through Romans but we were so pleased with the service we are buying through them also.
     From the first meeting with Amy, who is friendly, appoachable and professional (and always seems to be working!!) we were impressed with how efficient and communicative the whole team are. They kept us in the loop every step along the way, provided feedback, and returned calls and carried out actions when they said they would. Having had first hand experience of other agents this far exceeds the norm.
     I would fully recommend Romans to anyone looking to buy or sell a property.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
380. 

     A 5-star review by 'Jess' 16/1/2012

     Branch:

     67 Victoria Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I dealt primarily with Jodie Kelly and have found her Professional, Friendly and approachable and it's been an easier experience dealing with someone like Jodie. I have also had contact with Hanna in Farnborough, Caroline Creed, Stephen Mount and Elizabeth at head office(?) Bracknell/wokingham and have found everyone very helpful.
     Thanks for a great service

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
381. 

     A 5-star review by 'Katy maley' 16/1/2012

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I have been a tenant with Romans in my last two houses and have never had a bad experience. My property manager Kelly Saunders was always there to help. If i ever had a problem with the house she would contact the landlord to sort this out straight away.

     When i had to move out of my 1st property last year Ellie Milne made sure she found me another place ASAP which was within my budget and was an ideal house for me. Both have made the last 3 years with romans an enjoyable experience.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
382. 

     A 1-star review by 'Adeline Cutting' 13/1/2012

     Branch:

      

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     Romans and manager Mark Wright has provided us with the worst possible service. They have failed to communicate with us for 8 months, and also pulled our property from the market without informing us about it. It is very clear that they didn't want our property to affect their stats and competitive strategy against Prospect. It is a disgrace to deal with a company who is supposed to market your property, but completely ignoring you from day one! Worst worst worst estate agents I've ever come across! AVIOD!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
383. 

     A 5-star review by 'Daniel' 13/1/2012

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Excellent service, always on the phone, sold quick.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
384. 

     A 5-star review by 'ALandlord' 12/1/2012

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     As a Landlord dealing with a renovation and letting property, we have found that good communication is essential for us, which we have found with Prospect Real-estate Agent.

     Additionally, the understanding of our long distance situation, and working with us with consideration and the willingness to help that little extra has made us feel very comfortable with Prospect Real-estate Agent, Letting Department.

     We are dealing with a helpful professional chap named Ben Peel who has conducted his job in a friendly reassuring manner.

     We hope that the management of Prospect Real-estate Agent will always provide a healthy comfortable environment for their employees, so that they can individually thrive and offer the best service to the customers that choose Prospect Real-estate Agent.

     Thank you.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
385. 

     A 4-star review by 'Annette Bird' 11/1/2012

     Branch:

     Roman House 118 The Broadway Warfield

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We were undecided about which estate agent to use as our property was a Warfield Property but the balance tipped towards Romans as we liked appreciated their honesty and proffessional approach. We dealt mostly with Jon at the Warfield Branch who was very helpful but also had lots of contact with others at Warfield and Bracknell, and always found them helpful. The property sold really quickly after an open house viewing - when we received two separate offers within the hour. Jon then negotiated a higher offer for us which we were happy with and did all the relevant checks to try to ensure as far as possible that the buyer was serious and in a position to purchase. The administration process up to completion was overseen by Lisa who was always on hand to answer queries and deal with problems etc. All in all we were very happy with our service and will use Romans again in the future to market our properties.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
386. 

     A 5-star review by 'Simon' 10/1/2012

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     The service from Romans' Aldershot office was excellent from the moment I contacted them to discuss selling my property.
     The information provided was extremely comprehensive, clear and helpful. The agreement was absolutely clear with no 'hidden extras'. Romans have been highly efficient and proactive throughout the sale process, working with the buyer and solicitors to ensure that everything has gone as smoothly as possible. I wouldn't hesitate to recommend the Romans Aldershot team.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
387. 

     A 5-star review by 'Andrew Beshaw' 8/1/2012

     Branch:

     122 London Road

     Services:

     Lettings (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     In looking for a rental property in the Camberley/Frimley area I approached a number of letting agents in the area.
     I found the service and professional approach of Romans to be way in excess of the other firms. They were always available to assist in all matters and the whole transaction was completed quickly and smoothly. I would highly recommend Matthew and his team to anyone with a requirement in the area.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
388. 

     A 5-star review by 'lyn' 6/1/2012

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We found the staff at the Sandhurst Office of Romans to be extremely professional and friendly with the sale of our home and our subsequent move. They went the "extra mile" by being supportive throughout, always keeping in touch regarding feedback, always willing to show buyers around, even helping us to find a property. Their honesty and patience was much appreciated! We felt they were truly working for our family and taking note of our needs and requirements, not just selling a property! We thoroughly recommend the Sandhurst branch and feel that their "personal touch" made all the difference to our moving experience. In particular we would like to thank Matthew Pointing for his dedication and support.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
389. 

     A 5-star review by 'Kevin' 6/1/2012

     Branch:

     122 London Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     In a short lead time they sold our house for the price we wanted.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
390. 

     A 5-star review by 'LOUIS' 4/1/2012

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     A COMPLICATED SALE WHICH ROMANS MANAGED VERY WELL UTILISING THEIR SKILLS TO THE FULL

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
391. 

     A 3-star review by 'Keith' 3/1/2012

     Branch:

     167 Victoria Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Prior to actually moving-in to the property Romans, and the staff at the Aldershot branch were excellent; very quick to respond to any enquiries, and Dan was also very helpful by providing detailed information where needed.

     However, I wish I could say more for the after sales team. We have had several problems, and once they mount up they tend to be quite time consuming, to name a few:

     Contract raised under the wrong name
     Contract sent to incorrect address
     Several delays by Romans when responding to enquiries via email (after sales)
     Draft inventory not forwarded to us within the... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
392. 

     A 2-star review by 'S' 30/12/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? No

     Firstly I have to say I can't fault the Move Manager I dealt with, she was very helpful, answered and dealt with all my questions and problems very promptly, unfortunately I can't say the same for the sales team, they were unhelpful, rude and arrogant, I would never use them again for buying or selling.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
393. 

     A 1-star review by 'Karolina Burman' 22/12/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     My husband and I was relocating to this area. We had to find a house that suited our requirements in very short period of time. A manger of the branch, rob flood, was very professional,prompt, and understanding. He returned called without delay and when he sId he will ring later he always did. Within ten days of finding the property all our checks were completed, contract was emailed to us and details of the tenancy were explained. All of this even without opting for a fast track!!! I am extremally grateful for all the help offered!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
394. 

     A 5-star review by 'Lisa' 22/12/2011

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     Cannot recommend enough. Any questions i had were answered almost imediately, i was allowed to view the property as many times as i liked after the offer was accepted & they bent over backwards for me. Couldn't have asked for a better transaction, from all parties concerned- Thank you!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
395. 

     A 5-star review by 'K g' 22/12/2011

     Branch:

      

     Services:

     Lettings (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     I found the office to be knowledgable about the local area and keen to listen to my needs.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
396. 

     A 4-star review by 'Stewart' 22/12/2011

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Very good at getting people through the door and a big thanks to mike Wilson at aldershot who was brilliant in keeping me informed as to what was happening . I wasn't so happy with the liaison person Alison as I had to phone her and ask what I had to do as I wasn't told other than that top marks

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
397. 

     A 4-star review by 'Jo' 22/12/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     The selling team were excellent in arranging viewings and showing people around the property. Generally everyone I dealt with was efficient and genuinely friendly. I didn't have any "no-shows", and Romans brought plenty of prospective buyers to see the property.

     My only criticism is on their follow-through following viewings. A low offer was made on my property at an early stage. I rejected this out of hand, as it was made without the property being viewed. The team did not suggest I went back to this offer later down the line, even when I was looking to reduce to the price of... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
398. 

     A 2-star review by 'Arriane' 19/12/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     I've been getting pretty fed up with Romans. I originally letted my property from Jon Hallet, rather unfortunately, just as they were taken over. I wasn't told they were being taken over, in fact, I was pushed to move in earlier than I'd planned...rather conveniently the day before Jon Hallet closed for business. I found this out when I was moving in, when the inventory clerk informed me.

     I filled out a form for Jon Hallet whereby they were supposed to take my bank details, and sort of direct debits for all my utility suppliers. This was never done, and its been an uphill struggle ever... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
399. 

     A 5-star review by 'Jeremy Godwin' 19/12/2011

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I have found Romans to be reliable, efficient and thorough. Any issues with letting the house have been progressed by Romans to my satisfaction without having to keep reminding them. On top of this, I have found all the Romans' employees to be courteous and pleasant to deal with. All-in-all exactly what a landlord or landlady likes to see from a letting agency. I would recommend them without hesitation.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
400. 

     A 5-star review by 'BHL' 18/12/2011

     Branch:

     22 Market Place

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We had used another Romans branch for a previous sale eleven years ago and had found the service to be excellent.

     We chose Romans again this time and we have not been disappointed.

     I found Romans to be very businesslike and honest throughout the whole process of selling our house.

     A dedicated Romans move manager took over following our acceptance of an offer, through to exchange of contracts making all the arrangements for appointments with surveyors etc and liaising with our solicitors and the buyers solicitors.

     We also used Romans Conveyancing and found their service to be very satisfactory.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
401. 1
     person found
     this helpful.
     

     A 5-star review by 'Margaret Avery' 18/12/2011

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Excellent local and property knowledge. House sold before appearing on the internet as agent contacted all potentila buyers. Followed up every call and enquiry. Opening hours to suit customers especially at weekends. This was in marked contract to the area that we were looking to buy where all the agents worked half day Saturday. Romans used regular staff at weekends for viewings again unlike other areas who used casual or part time staff to show customers houses. This doe not make the customer feel that the agent is working for them. In the end we bought a property through an independent agent. Despite being part of a chain the staff at Romans knew their customers and worked hard for them. It is not surprising that most of the sold signs in the area belong to them. I wasnt expecting to be impressed but they exceeded my expectations in every way.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
402. 

     A 5-star review by 'Roger Matthews' 14/12/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     Ben Peel was extremely helpful at every stage and made the whole process so smooth and straightforward. It was a real pleasure to work with him.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
403. 

     A 5-star review by 'Keith' 14/12/2011

     Branch:

     167 Victoria Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     We have been more than happy with the service given by Romans whilst finding and moving into our new property. Dan and the rest of the team were only a phone call away, and were quite happy to help with any problems we had. All our calls and emails were answered promptly – which was appreciated.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
404. 

     A 5-star review by 'Tushar and Pari' 12/12/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Romans were very professional, responsive and flexible. We agreed the details of the tenancy whist abroad and were very good through out the whole process.

     Was a please working with Emma, Rob and Kieoran.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
405. 

     A 5-star review by 'Jason Taylor' 8/12/2011

     Branch:

     122 London Road

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I have been using Romans for over 10 years and find their staff and their service second to none, I would recommend them without hesitation and indeed have even featured in a video to promote them on a voluntary basis. Excellent work Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
406. 

     A 5-star review by 'David John Cullen' 7/12/2011

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     Well there isnt much to say other than the service was amazing!! I was a first time buyer and it was extremely hard to get a mortgage, until i went to romans. There i met Aaron Cresswell and Mike, it was quite fast actually, i went in there on a wednesday, saw a flat i really liked on thursday and put in an offer on the friday! I think it was like the 20th of october and we was in our new flat by the 28th of november. Then of course i met the fantastic financial adviser Laura and between them it was really, really easy as they basically did everything for me.

     In future anyone who i know whos interested in buying a place the first thing ill do is send them to Aaron,Mike and Laura at romans (aldershot branch), i couldnt thank them enough! Im going to leave it at that but to be honest i could go on and on about how helpful they were but i wont bore you, my other half and I couldnt of wished or imagined a better service!

     P.S. THANK YOU AGAIN!!! ;) XXX

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
407. 

     A 4-star review by 'Ben' 7/12/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We used Romans after using a different estate agent and not getting many viewings for our property. Romans were very quick at getting our property on their website and getting viewings through the door. We had troubles with our chain resulting in 3 people in total pulling out on us. Each time this happened Romans were very quick in getting people back to view.
     We dealt with a couple of different people Daniel Gale and Lee Gnome and both of these were very professional and helpful.
     Their moving department really kept us up to date with how things were progressing with Lisa Roe in particular doing her best to keep us in the loop and find out information. Even when we were bugging her daily or even more she was very helpful.
     We would use Romans again if we decide to move again in the future.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
408. 

     A 5-star review by 'Helen Cox' 7/12/2011

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Scot & Mike at the Aldershot branch were very helpful on getting my house on the martket quickly. We gained far more viewings from them than any other agents we used previously. They had good communication skills and provided quick feedback from viewers. We rarely had to chase them for anything. Negotiations were brilliant between them and potential buyers. I would use them again if I bought or sold.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
409. 

     A 5-star review by 'A Hart' 5/12/2011

     Branch:

     22 Market Place

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     From Start To Finish Romans Provided Their Usual Excellent Service (I Have Used Them Many Times Before In The Areas Of Selling, Purchasing, Purchasing At Auction And Renting A Property From Them). I Always Compare When Deciding Which Agent To Use But Romans Always Come Top. The Details Of The Property Were Quickly Drawn Up And Looked Very Professional And The Property Sold Very Quickly Due To This And The Efforts Of The Staff In The Wokingham Office. The Move Management Team Then Ensured A Very Smooth Journey To Completion And A Special Mention Should Be Given To Natalie Boyd Who Is Excellent At Her Job. Romans Staff, Their Professionalism And Knowledge All Serve To Make This Company A Great Choice When Considering Selling Or Purchasing A Property

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
410. 

     A 4-star review by 'Andy' 1/12/2011

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Romans was recommended to me by a neighbour.

     The initial interaction was almost the last as I had to wait ten days before the agent could fit me into his diary to do a valuation mainly because Sundays and evenings were no good for him. It did appear to be a good sign after all if he was busy there must be plenty of movement in the market.

     The day of the valuation was good, he was a nice and charming person. There was some mild persuasion attempted at selling some additional services such as professional photography but we moved past these swiftly. I was not completely happy that parts... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
411. 2
     people found
     this helpful.
     

     A 5-star review by 'Tim and Sheila' 1/12/2011

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We both bought and sold with Romans - having sold our property with them they also found a property for us.

     When the first house we were buying fell through because the vendors pulled out on the verge of exchanging contracts, Daniel and Elliot went to great trouble in finding us another place quickly, and the transaction went through in just over two weeks from offer to completion - possibly a record, I believe!

     Romans have been brilliant throughout and I wouldn't hesitate to recommend them.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
412. 

     A 5-star review by 'Mrs C' 30/11/2011

     Branch:

     122 London Road

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Romans have excelled themselves they are head and shoulders above there rivals in the area .In particular Miss Kelly Pugh , has been utterly professional and diligent in her dealings with myself .She is highly knowledgeable in this field and feels me with confidence that I am making the right decision to stay with Romans .I have no problem recommending Miss Kelly Pugh and Romans its a hassle free and professional organisation that you will not regret using .

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
413. 

     A 5-star review by 'Mrs Crouch' 30/11/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I have nothing but praise for Romans, their professional manner and conduct has been impecable and to the highest standard. In particular Mr Ben Peel has been a fantastic mediator between myself and my tenant regarding the renewal of a new agreement. He was honest and forth coming with ideas and was enthusiastic on all levels. First class service from a very pleasent gentelman.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
414. 1
     person found
     this helpful.
     

     A 2-star review by 'romans' 29/11/2011

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? No

     kept being harrassed by an employee there who failed to just let the solicitors deal with it .resulting in us losing the moving date we wanted

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
415. 

     A 5-star review by 'Sally' 29/11/2011

     Branch:

     22 Market Place

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Nice, profesional and polite staff from start to finish,
     Office is really nice.
     Having Natalie (not sure of her title) was absolutely brilliant, she was really encouraging all the time, always got back to me after all my phone calls or emails.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
416. 1
     person found
     this helpful.
     

     A 4-star review by 'Mrs D Prosser' 29/11/2011

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I had know particular problems with the sale of my house. The staff were pleasant and helpful. They kept in contact even when they had no news. I think I was a good customer as I was only selling and was prepared to move on completion of buyers chain. However, from the being all parties were informed I was going away on a certain date and to avoid that time which was not adhered to and was only given two and half days to moved out which was only able to happen because my could daughter organised it in my absence. Other than that the move went smoothly thanks to my solicitors and Romans staff.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
417. 

     A 5-star review by 'Mark Laurie' 28/11/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I found Romans in Caversham to be informative, professional and very helpful. Being a first time house letter, I would definitely recommend them to others. They have given me confidence to potentially use them to fully manage the property in the future. Many thanks to Matt Hembra in the Caversham office.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
418. 

     A 5-star review by 'Mark Laurie' 28/11/2011

     Branch:

     62-64 Reading Road

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I found Romans in Reading to be very professional, punctual and informative after approaching them to let my property. Being a first time letter, their help and guidance gave me confidence potentially in the future to allow them to manage my property. Many thanks to Matt Hembra in the Caversham office.

     Rgds

     Mark Laurie

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
419. 1
     person found
     this helpful.
     

     A 5-star review by 'Simon froud' 28/11/2011

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I cannot speak highly enough at the way all the agents in the office helped me to sell my property. They agreed with me that an open day would be the way forward and on the day I had my first offer within 15 minutes of the open day starting and a total of four offers in total! I have had past dealings with the manager Dan in the past and on both occasions I could not be more happy with the professional service I was given! If you want to buy or sell a house in Yateley then these are the people to do it!!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
420. 

     A 5-star review by 'Sophie' 26/11/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I had recently had a bad experience with a letting agent and found myself in the situation of having to find another property for myself and my two children. I found a property matching my requirements on the Romans website.

     I was dealing direct with Kelly Pugh at the Camberley branch of Romans. The whole situation was very stressful for me and my family but Kelly worked tirelessly to turn what had become a bad situation into a very good one! She kept me regularly updated throughout the process and even used her own time to drop the tenancy agreement to me at work which was incredibly... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
421. 

     A 5-star review by 'M. Wokingham' 25/11/2011

     Branch:

     22 Market Place

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Romans deserve this excellent score as Tony Gibson and his team could not have been more helpful and professional with a calm friendly manner thoughout the whole process, Romans move manager Natalie was a real star!! all in all an agent you can trust for whom nothing is too much trouble for their clients.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
422. 

     A 5-star review by 'Tracy' 23/11/2011

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I chose Romans to market my property due to the vast amount of coverage they have in the local newspaper and the amount of their for sale boards I had spotted around the area.
     They were helpful and professional from start to finish.
     At one point my buyer tried to pressurise me into knocking more money off after I had accepted their offer and I could not afford this to happen so was worried the sale might fall through, but Matthew at Romans intervened and managed to keep the sale on track.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
423. 

     A 5-star review by 'Sandra Reardon' 23/11/2011

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     This is the second property in the space of two years that Romasn have sold for me and the quality of the Sale of the first property led me to using Romans again when it came to selling the current one. The valuation was i felt relalistic and was carried out by a member of the team that has a sound knowwledge of the area and the current market, I then dealt with Michael Wilson the sales negotiator who kept me informed and updated at all times who and in my view works in a highly proffesional way ensuring that he dealt with all the stages of the sale promptly and efficiently.I also dealt with Alison Sawa who then managed all the details of the sale, I dealt with Alison when selling my previous property and once again she dealt with everything promptly and proffesionally and was proactive in dealing with all the details necessary in a timely fashion i did not at any time feel i was being " left in the dark" with what was going on. To sum up another successful sale and a big thank you to all the team at Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
424. 

     A 5-star review by 'Kev' 23/11/2011

     Branch:

     67 Victoria Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I recently used Romans in Farnborough to find me a property to let,The information on the property was very clear with excellent photo's,I found the staff very helpful and professional,Especially Jodie who has been able to deal with answering any query's I have had quickly and efficiently.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
425. 

     A 5-star review by 'MW' 23/11/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Whilst looking for a property in Caversham I visited/met all of the agents located in Caversham. My initial reaction on meeting Alun and the team was positive. The office looked organised, efficient and friendly. When visiting what was then a prospective purchase, Alun was professional, respectful and "easy to be with". He was informative without being overbearing. During the purchase procedure, it was Alun and his team I turned to for help, advice and progress information. They were, at all times, excellent - willing to pursue matters and reliable to return calls. I would rate Romans/Caversham "Excellent" and would highly recommend them.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
426. 1
     person found
     this helpful.
     

     A 5-star review by 'Geoff Cowper' 23/11/2011

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We were looking for houses, and asked Romans and a competitor to make a prdentation to us about services, costs etc. Both presentations were good, but only Romans, represented by Elliott, followed it up with a letter and 'phone call.

     We soon found a house where we wanted, but there were other people interested in it, so needed to hurry. We were also anxcious about the number of people coming to see our house, and their comments. Elliott was reassuring all along the way, With the help of the open day our house sold at very near the price we wanted, but above our minimum.
     I should think we sometimes exassperated Elliott, but he never lost patience with us. We can highly recommend him to future clients who may use your Yateley branch.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
427. 1
     person found
     this helpful.
     

     A 5-star review by 'Wendy Pearson' 23/11/2011

     Branch:

     62-64 Reading Road

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     Daniel Collis, Branch Manager, initially valued our property. Having purchased same through Romans 3 years ago and benefitted from Daniel's professionalism and efficiiency, we were in no doubt that we would offer his branch sole agency on our property.
     Daniel demonstrates an honest and realistic opinion of current market prices and trends and clearly knows exactly what is happening in the locality in the way of house purchases. His team are a reflection of his highly professional attitude and were prompt, courteous and friendly at all times. We felt that our property was marketted extremely thoroughly and always received prompt feedback after every viewing.
     Daniel regularly contacted us to discuss the feedback and clearly considered our individual situation. We would not hesitate to use Romans again in the future.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
428. 

     A 5-star review by 'Family Sawkins' 22/11/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     From start to finish Paul, Colin, Ryan, Lucy and the whole team made the sale of our property to be an easy and stress less process as possible. We had some very unusual circumstances which due to having a severely disabled daughter meant we weren't as flexible with viewings as normal families. We met with a total of three agencies and Romans was by far and away the best. We were always kept up to date with viewings, progress etc. It felt that the team were very experienced and understood our circumstances while supporting us through the whole process. I could not reccommended them highly enough and I am looking forward to spending our first Christmas in our new home.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
429. 

     A 5-star review by 'Cliff' 21/11/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Very nice and professional agency.

     viewing is on time and answer all detail questions very friendly. never bother to answer your further questions via phone of e-mail. they are open to discuss any of your concern which is very good.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
430. 

     A 5-star review by 'Romans' 19/11/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Paul Westmoreland and the Team at Romans could not have done more! Paul in particular kept in touch throughout the whole process, and even got in touch with the estate agents from which we were buying to ensure a smooth and pain free process, would highly recomend them to anyone, slightly higher cost than other estate agents, but well worth it. Thank you guy

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
431. 

     A 5-star review by 'Matt' 17/11/2011

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     I attempted to purchase a property ealried, 19 Kings Road, but I had to pull out due to a lot of unforseen work required. Romans helped as much as possible with this and very quickly advised that they had another suitable property for me to look at.

     This property ticked all my boxes and I moved forward to purchase it.

     Romans were throughout professional and courteous assiting with multiple viewings and queries thrown at them. I would reccommend them as an Estate Agent to any of my friends.

     Thank you very much.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
432. 

     A 5-star review by 'Lee Allen' 17/11/2011

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I felt that the lettings team were good but Seirian especially she was amazing and a bit fantastic really (hence getting an excellent!!!), All moving in and all paper work was done quick and pain free, shame about my telly though but that was not Romans fault and this was sorted on Tuesday just gone. I would definitely use Romans again which is a surprise as never really liked Romans up until now (this is only because I worked for Richard Worth in Wokingham for 4 years in 2001, call it brain washed, Prospects close 2nd in the dislikes). So yeah all good no issues, and in a couple of years I will have no issues buying through and then selling through yourselves.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
433. 

     A 5-star review by 'Carley goodsell' 16/11/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     We had sold our property and were looking to rent a property in sandhurst/yateley area as we wanted to be close to local amenities, Kelly Pugh from your Camberley branch was very helpful and very enthusiastic in trying to find us an appropriate property. Having found the ideal property for us we were shown around almost immediately and the whole process was very quick and efficient. Communication was very efficient and relevant documentation was sent out very quickly and responded to immediately. We were able to collect the keys to this property before 9am which was a great help! I can not fault your staff and would like to say that we are very greatful and appreciative of the hard work and commitment Kelly put in in to finding us the ideal property. Many thanks.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
434. 

     A 5-star review by 'Maria' 16/11/2011

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Romans Aldershot were excellent from them taking our property on the market until completion. They were a breath of fresh air in comparison to our experience with other local agents. Everything was much more considered, professional and also everyone we spoke to / had dealings with were very courteous, particularly Mark and Mike. The photographs they took were professional and the details were much more professional and of a better quality than others we had previously had taken or seen online. After having been on the market for the best part of 5-6 months, within 8 weeks I believe it was we had a buyer through Romans who stuck through to completion. We always had reasonable notice of viewings and also reasonable feedback.
     Overall the fee was comparably higher than other agents in the area, although the service matched this and we achieved the end result within a short space of time.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
435. 

     A 4-star review by 'Jaleh Chaplin' 15/11/2011

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Hi,

     I have changed my contract type with your agent not because you were doing something wrong, in fact Kelly Pugh whom I have known from the very first day I started to work with Romans has always been so helpful and prompt in getting the matters sorted and always delighted to give any assistance which was required. My personal circumstances changed and therefore there was a need to change the terms of my contract.

     I am sure that I will be receiving same level of the service I have been provided by Kelly up to now.

     Kind Regards

     Jaleh Chaplin

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
436. 

     A 4-star review by 'Robin Gorse' 15/11/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     New tenants were found within 3 weeks of old tenants moving out. All paperwork for new tenancy processed quickly and efficiently. Kept informed of progress throughout the process.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
437. 

     A 5-star review by 'Paul Westmorland' 15/11/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We live in France and as absent sellers we needed to be able to rely on our estate agents. Our agent was Paul Westmorland who was professional and courteous, he was available at all times and if he said he would call us back he did. He was able to put our mind at rest throughout this whole procedure. I have no hesitation in recommending Romans on the strength of Mr Westmorland's performance. Should we ever need the services of an estate agent in the future I would definitely use Romans.
     Frances Griffiths

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
438. 

     A 4-star review by 'Louise' 15/11/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     This was the first time I have let a property so I was very careful to look for the right agents and am delighted to say that we had great service. Romans were polite and helpful throughout the viewing, vetting and confirmation process and the visits that I made to their office in Woodley were pleasant and I was dealt with quickly and efficiently by friendly staff. They returned my phone calls and emails quickly. Robert was a particular star answering all manner of questions and supplying several names for cleaning and removal companies. We were very pleased with how speedily everything happened. We had a few issues towards the end with a change of staff but I would happily recommend Romans at Woodley to anyone.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
439. 

     A 4-star review by 'Sam' 14/11/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     This is the second time I've used Romans as a tenant, once with the Bracknell branch and the latest time with the Woodley branch. Both times, Romans have been very professional, helpful and very good at keeping in touch and regularly contacting me with updates as to how the vetting etc. was coming along. Neither property was managed by Romans, so I cannot comment on that aspect of their business.

     The only reason I've given a good rating instead of excellent is that I find them a little expensive when it comes to renewing contracts, even when there are no changes to the terms. That, and the fact that their rental contracts state you have to use Spark Energy (avoid at all costs!!) if the property is managed by them.

     Other than that, they are probably one of the best estate agents I've ever had to deal with. Their offices are always pleasant, staff courteous and polite and very helpful when things go wrong. I've never waited more than a couple of minutes to see anyone in branch, and getting through on the telephone is no problem at all.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
440. 

     A 4-star review by 'S1974' 11/11/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Overall great service. Romans were polite and helpful throughout the viewing, vetting and confirmation process and the two visits that I made to their well presented office in Woodley were pleasant and I was dealt with quickly and efficiently by friendly staff. They returned my phone calls and emails quickly.

     The property is not managed by Romans so I can't comment on their maintainance service however they have been helpful and efficent when I asked them to query something with the landlord after we moved in.

     I am still in the property so can't comment on deposit return or any other aspect of the end of the tenancy.

     The Agent's fees were 14 days rent + VAT.

     I would definitley use Romans again as a tennant.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
441. 

     A 5-star review by 'Mr & Mrs Jackson' 11/11/2011

     Branch:

     122 London Road

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     We decided to use Romans as our letting agents, as we bought both our properties through Romans and knew we'd get a good level of service.

     Being new to renting out properties, the guys were really helpful in answering all of our queries and ensuring a smooth process.

     I'd recommend using Romans for sales and rental to anyone looking for a reputable agent in the area.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
442. 

     A 4-star review by 'JEH' 11/11/2011

     Branch:

     246 High Street

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     Carl Atkinson was very helpful and professional. Star of the show has to be Natalie Boyd who tried her best to progress the sale even though both the vendor and their solicitor were hard work

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
443. 

     A 5-star review by 'Gemma' 10/11/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I have recently used the services of Romans in Woodley to facilitate a move to a property in the local area. I dealt with both Kieran and Robert in the lead up to the move.

     Both Kieran and Robert were very professional and friendly and I found them both courteous and helpful whenever I had a query regarding the move. I found them to be efficient, understanding and knowledgeable and I would recommend the Kieran, Robert and the services of the Woodley branch to anyone either looking to buy, rent or sell a property in the local area.

     I have no complaints about the level of service I received and overall the move was smooth and relatively stress free. Accordingly I have no hesitation in rating them 'Excellent' - it is well deserved.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
444. 

     A 5-star review by 'Emily Deane' 10/11/2011

     Branch:

     22 Market Place

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     The Wokingham branch provided an excellent service for the sale of my property. The whole team were very prompt and proffesional and in particular Ian Lewis was very helpful and efficient throughout the whole process.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
445. 

     A 5-star review by 'nicholas' 9/11/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I found Romans (Lower Earley) to be very efficient and successfully sold my property several times - this was due to chains collapsing but on each occasion Romans rapidly produced another buyer. I would thoroughly recommend the Lower Earley office and will certainly use Romans again when I sell another property.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
446. 

     A 4-star review by 'Kirsty Moss' 9/11/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Both Kelly and Catherine went out of their way to assist us in securing the property and have been very helpful during the entire process, they were very prompt at dealing with any queries and very pleasant to deal with.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
447. 

     A 5-star review by 'Francesca Ellison' 9/11/2011

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     I had Paula Thomson, from Romans Tilehurst, as my move manager.
     I could not have wished for a better service. Paula always returned calls promptly and chased up solicitors etc, her efficiency and skill at her job ensured that the move happened on schedule, when it looked like it wouldn't.
     I really can't thank her enough for her continued and consistent hard work and dedication to sorting out my move. Would highly recommend.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
448. 

     A 5-star review by 'J Davies' 8/11/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     Out dealings with Ben at Romans cannot be faulted. He was waiting for us at the property, ready for the veiwing (unlike other Estate Agents who were late or didn't even turn up!). He was polite, curteous, friendly, and incredibly helpful. He dealt with everything professionally and communicated well. Very refreshing to find someone who is willing to do that little bit more to be of assistance to others. Will certainly be in touch with him in the future should we be looking again.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
449. 

     A 5-star review by 'richardbarry' 8/11/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     i found romans extremely helpful. it was my first time renting and they helped me every step of the way. there was then an issue with my landlord which resulted in me needing to move out of the property after 2 months and they helped me arrange everything with the landlord and getting me another place. all in all they were very friendly and very helpful to me. would use them again in a heartbeat.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
450. 

     A 5-star review by 'Rob' 7/11/2011

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     Far too often the only reviews that get added to these sites are the negative ones so this should be a pleasant change and a well deserved acknowledgement.

     Paul Thomson from Romans acted as our Move Manager once the initial offer had been accepted and for every question, enquiry, paperwork amend and progress update, Paula was efficient, professional, helpful and a pleasure to deal with. It was certainly nice to be phoned regularly with progress updates and not have to chase.

     10/10 Thank you.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
451. 

     A 4-star review by 'Susan Moynihan' 7/11/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     The agent was helpful and personable, straight to the point and honest which helped us in our expectations. An open house and a number of viewings were arrange. We were given plenty of notice and it was all very convenient. The property sold very quickly and there was very little fuss.

     We would have also bought through Roman's but feel they weren't quite as good at letting us know of available properties or actually trying to sell to us. Perhaps this is due to search criteria not being detailed enough.

     Otherwise very good service and friendly and efficient staff.

     We also used the conveyancing team and the move manager kept us up to date and seemed to be on top of all aspects so a positive experience there.

     Would use Roman's again and recommend them to others.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
452. 

     A 5-star review by 'Aaron Creswell' 7/11/2011

     Branch:

     167 Victoria Road

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     During the time i was with Romans, Aaron from Aldershot made us feel welcome at all times. He listened to my needs and provided me with the correct veiwings acording to what i required. He worked very hard on my account and through no fault of his own, i found a property with another estate agent. I was secretly hoping that the last property that i veiwed with romans and Aaron, which i placed an offer on, would of been acepted as this would of been a testimate of Aarons hard work and dedication, but unfortunatly it was not the case.

     I am very pleased to have met Aaron and trust his guidance and councel. If i was to be looking for or selling a house in the future i would be more than happy, in fact i would insist that Aaron handle my case.

     Thank you Aaron,

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
453. 

     A 5-star review by 'Nick' 5/11/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     The team were responsive, informative,polite and very professional.They achieved the desired goal in double quick time and made it effortless.
     Wouldn't hesitate in returning.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
454. 

     A 5-star review by 'Laura Roberts' 4/11/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     From the first viewing Romans has been most helpful. We are first time tenants and have found the process a little stressful but Catherine Green has been very good at guiding us through the process. Any questions we have had about the property, she has responded to us promptly with the answers that we have needed. Everything has been explained to us in a clear and concise way. Her positive attitude towards dealing with all our questions (and there has been many!) has been very professional and very reassuring. I would definately use Romans again.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
455. 

     A 5-star review by 'Mark Pearson' 4/11/2011

     Branch:

     122 London Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Form the moment we stepped into their very well presented office, our experience with Romans was first class. They found us the perfect property within minutes, and as soon as it was available to view they made sure we were the first to look around. During our tenancy they have been very helpful whenever we've had questions, and they have always responded within a timely manner.

     When we return to this area we will definitely be asking Romans to help us find our home.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
456. 

     A 5-star review by 'Ian Schwind' 3/11/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     The flat was as described by Romans, often not the case in my past experiences. Romans were accommodating in pushing for an early move it date (it was really important that I was in before xmas). My only slight issue was damage to the ceilings in the kitchen and bathroom caused by a water leak in the flat above. Romans maintenance team have still not repaired the damage nearly 10 months after the event.

     However the sales lead Catherine Clarke has been very helpful at all times.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
457. 

     A 5-star review by 'Lesley Hawes' 3/11/2011

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I want to express my thanks to Elliot King and the team at Romas in Yateley. In particular my thanks go to Elliot King & Nick Bilson. I instructed Elliot to act on my behalf to sell my property following a home visit to value the property and a meeting at the office where he very professionally explained to me the benefits of using Romans to sell my property. From start to finish everyone I spoke to at Romans in Yateley were very helpful and professional.

     Once the property was sold Nick Bilson kept in regular contact with me which was extremely helpful and reassuring. Excellent service that I would have not hesitation in recommending or using again.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
458. 1
     person found
     this helpful.
     

     A 5-star review by 'Malcolm Wells' 3/11/2011

     Branch:

     2-3 Winton Square

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Excellent service continues with regular contact for both Landlord and Tenants. Regular inspections mean that we are confident that the agents are fully aware iof any issues that may arise.

     We are very satisfied with the service that we receive.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
459. 

     A 5-star review by 'John Hale' 3/11/2011

     Branch:

     76 Yorktown Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     After nine disappointing months trying to sell our house using two other agents at different times we decided to give Romans Sandhurst a try. The first initial dealings we had with them told us that they acted in a more thorough way and immediately we knew we had made the right decision. Over the next few weeks we were getting more viewings and better quality prospective buyers. Within a relatively short time we were getting offers and the main one within 8 - 10 weeks resulted in our successful sale. The team at Sandhurst branch were professional from begining to end. The overall process of selling our house was very efficient and their assisting with our purchase was also very helpful. If you have a Romans office in your town I would strongly recommend you make them your first choice, weather buying and/or selling.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
460. 

     A 5-star review by 'Jay' 2/11/2011

     Branch:

     246 High Street

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Our experience with the Roman's team has been excellent, they have kept us informed with all the proceedings and been on the ball at all times. It was a pleasure to deal with such professionalism where their expertise showed in dealing and closing the deal witin the time scales set.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
461. 

     A 5-star review by 'bartokwhite' 2/11/2011

     Branch:

     122 London Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     It was Matthew Pulford's first day as Lettings Manager of the Camberley Branch yet he showed us two properties with great confidence and assurance despite the landlord of one having been economical with the description of his less than welcoming property. The overall Roman's service was exemplary and very thorough and professional. There were some isssues with an over-zealous credit checking agency but Matthew intervened decisively and effectively and the agence agreed to review their procedures. Overall, I rate Romans highly and as the owner of a let property myself, would be pleased were they able to manage my property. Unreservedly recommended.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
462. 

     A 5-star review by 'P Roberts' 1/11/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Very professional team with regular updates from Kelly, Jonathan and more recently Matthew.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
463. 

     A 5-star review by 'sue' 1/11/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I was extremely satisfied with the service provided by Romans Estate Agents, Caversham.
     Their whole team supported the sale of my property and kept me informed every step of the way. From Craig who wrote wonderful descriptions and took high quality photographs through to Tim who brokered a strong relationship between myself and the buyer and Allen who completed the sale and kept me up to date, and informed.
     The strong, supportive and proactive staff made selling through Romans an all round positive experience.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
464. 

     A 5-star review by 'The Fenners' 31/10/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We chose Romans because we really liked their open day option, once we signed up the next steps to create a brochure etc. happened very fast.

     What was not expected was the house sold at full asking price within approx. 4hrs of going live with the draft details and so we never even reached the planned open day.

     What more can we say...:)

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
465. 

     A 5-star review by 'Louisa' 31/10/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Romans have provided an excellent service from the outset.
     We did most of our viewings through their lettings department and found staff to be much more flexible and accommodating than other agents in the area. On a number of occasions an agent would stay late to ensure we could view a property after work and the Caversham office were always quick to respond with any information we needed before deciding on a property to rent.
     Since becoming a tenant, Romans have been fantastic. After several years of dealing with landlords and agents who are difficult to get hold of and reluctant to... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
466. 

     A 5-star review by 'bill' 29/10/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     All staff provided an excellent clear and friendly service. Always happy and available to help with my needs and questions.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
467. 

     A 5-star review by 'Janet Wright and Caroline Godfrey' 28/10/2011

     Branch:

     33-34 Market Place

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Open House was a success in finding a buyer. Bernadette and Paula were both very active in chasing the buyer's solicitor and the Housing Association to get the chain moving along. Very good at leaving feedback and keeping us infomed of the progress.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
468. 

     A 5-star review by 'James' 27/10/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     I have, from the first viewing, made a number of requests of the landlord. I have pushed for things in a fairly robust manner and I have asked for a lot of work to be done. This has meant going backwards and forwards through the Romans' staff to get answers to my requests. If I had been in their shoes, I would have been tearing my hair out, but they have been so patient and courteous and have chased things up when asked. They have been straight with me throughout and I have really appreciated their perseverance and patience. They have certainly earned their set-up fee. If they are as excellent as this during the tenancy as they have been prior to the tenancy, I would have no hesitation in recommending them to anyone. I particularly have to thank Carl & Richard for their professionalism, their patience and their understanding. Well done guys!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
469. 

     A 5-star review by 'Katie James' 27/10/2011

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     I want to give my thanks to Romans, Frimley branch, for assisting me in the purchase of my first property. As a first time buyer I was apprehensive about the whole process, but Romans ensured that it all ran smoothly. In particular I want to give thanks to the manager Tim Harris; he was always avaliable to help and such a lovely person to deal with. Thanks Romans!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
470. 

     A 5-star review by 'Liz & Rob' 27/10/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Very proffessional service. Excellent leadership from Matthew Witney. Frequent and honest feedback during the viewing process. Excellent after-sales care from Natalie Boyd.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
471. 

     A 5-star review by 'JRowbo' 26/10/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     The Valuations Manager, Jason Burton, has been great - he has always behaved very professionally, but in a very friendly and approachable manner. I have felt that my situation and requirements were understood perfectly. Jason has been very helpful throughout the whole process, as have the rest of the staff in the office. I feel very confident that I'm putting my house in safe hands.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
472. 

     A 5-star review by 'drummyc' 26/10/2011

     Branch:

      

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     These guys were amazing. Being first time buyers, this process couldnt of been made any easier. The agent Ryan Bloomfield was fantastic. He was readily available to speak to......sometimes at outrageous hours and provided fantastic support and advice throughout. The agent even took time at the weekend to collect the keys and give us a second viewing before we made an offer. Ryan was always very honest and patient when waiting for feedback on the property after first viewing.

     The process was made extremely smooth with the help of both Ryan and Lisa Roe. Lisa was great in forcing through the purchase as quick as possible whilst always keeping us in the loop and providing advice.

     After a bad experience with a different estate agent, I cannot speak any higher of the staff and the service at Romans. Since the purchase the after care has been great with agents ringing to see how we settled in ect.

     Will definetly buy/seel through Romans in the future

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
473. 

     A 5-star review by 'MelC' 21/10/2011

     Branch:

     122 London Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I have used Romans twice now in a period spanning 3 years and on both occassions Kelly Pugh was the main contact. She was extremely proffesional, efficient and helped find just what we were looking for. Any issues arising were dealt with professionally and we were kept up to date at all times. Thanks!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
474. 

     A 5-star review by 'Farah & Dave H.' 21/10/2011

     Branch:

     67 Victoria Road

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     I think most of us are very good when things goes wrong to shout about it but when we have a good service from a company we do not do anything about it .
     
     Romans in Farnborough were very helpfull to us when we were looking to buy a flat Carl, Adam, and Matt were intouch with us all the time and when ever we wanted to see the flat again somebody showed us the flat and answered every question.
     
     Matt the branch manger is very hands on and knows every thing happening in his branch which is a very rare these days. He called me to make sure that we where up-to-date with everything.
     
     Well done to Romans in Farnborough, not only will we use them in the future but will reccomend them to everybody as well.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
475. 

     A 5-star review by 'Dominic Kleiren' 21/10/2011

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     Romans were very helpful from start to finish, Daniel Collis was always on hand to answer an queries/questions which I had, making the process less stressful!..

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
476. 

     A 5-star review by 'Mrs F K Stephens' 21/10/2011

     Branch:

     22 Market Place

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     This property had to be sold when the owners, my mother & father, went into a care home at age 96. We invited a couple of local agents around in July 2011 and chose Romans. We live a good distance away from Wokingham and were expecting to face quite a few difficulties. The Asst. Manager, Mr M Witney, was most helpful throughout the proceedings and all the staff we dealt with at Romans were most helpful. The team at Romans have made what could have been a really stressful time extremely painless. We did not expect the whole process to be such a quick and easy process. The bungalow has been sold and contracts exchanged for completion in middle of next week. A big thank-you goes to all staff at Romans...

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
477. 

     A 5-star review by 'M G Walton' 20/10/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     All good, rented out the property very quickly for the second time...

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
478. 

     A 3-star review by 'Caroline Tollit' 18/10/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Romans were very helpful when I was looking and moving into my new flat; they were always in contact throughout the moving in process by keeping me up to date at all times. Unfortunately as Romans were only the managing agents, when it came to certain problems within the flat they couldn't do anything about it and the landlady was a nightmare to contact. This caused several issues and although Romans did everything they could, due to the landlady's attitude I have had a bad experience dealing with Romans which is unfortunate after all the good help they provided at the start.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
479. 

     A 5-star review by 'Peter' 18/10/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I have never rented before.
     I used several lettings agents in Reading but Romans came up trumps.
     I mainly dealt with Nadine Iles who was very helpful. I am away a lot so most contact was via email which was answered swiftly and usefully.
     There was a slight issue getting references from my employer, which is a process managed by Keysafe tenant vetting, I felt that they could have been more proactive.
     I moved in when I wanted and Nadine and Jason Burton were both very helpful.
     Being away a lot didn't faze them and I got exactly what I wanted.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
480. 

     A 5-star review by 'Colin Spence' 18/10/2011

     Branch:

     67 Victoria Road

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     I found the experience of using Romans to purchase my first property through to be a pleasure. I had initially had dealings with Haart and Mann & Co. who were appalling in every department from attitude to doing what they said they would do when they said they would do it.

     My first interaction with Romans was with James Atkins who showed me round a couple of properties. He was confident, assertive and didn't push me (having worked in Sales myself in the past it's a pet hate to be obviously 'sold to'). Once I had found a property to purchase Matt Penfold took over the negotiation piece... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
481. 

     A 4-star review by 'A Mackenzie' 18/10/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We were very pleased with the service we received when selling our property with Romans Wokingham. We decided to contact Romans to value our property as we bought the property through them a few years ago. We initially had our property valued in April but decided against selling at the point, asking the valuer Michael, to follow up with us in 2-3 months as we would be more likely to be in a position to progress at that point. Michael did exactly that and we put our property on the market with him. We had a viewing arranged within 24 hours of signing the contract which resulted in an offer, and a further 5 viewings over the next week, leading to 2 further offers, one of which we accepted. To sell our house within a week was amazing. Michael was very helpful during the negotiations on the offer and since we accepted the offer. We have also had support from the Move Management team at Romans in getting contracts exchanged etc which has been very helpful. I would certainly recommend Romans due to the high level of service.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
482. 

     A 4-star review by 'Ian Beattie' 16/10/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     From start to finish this was a good service providing information, advice and good feedback.

     All veiwings were conducted by the agents and feedback relaided back to me speedily.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
483. 

     A 4-star review by 'SAMMIE101' 16/10/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     The agent was very helpful in our speedy move and even managed to accommodate our dog. They rushed everything through and it went without issue. The only slight improvement could have been the large cost of fees, but I suppose you get what you pay for as we received excellent service.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
484. 

     A 5-star review by 'Anne and Brian' 15/10/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We found all the staff at the Farnborough branch friendly and professional. They always returned calls and responded quickly to any enquiries. This has not always been our experience when dealing with other estate agentcies...

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
485. 

     A 5-star review by 'Faris M Albakeri' 14/10/2011

     Branch:

     122 London Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Dear Sir/Madam,

     I really dont have the words to describe my great experiance with Romans letting in Camberley. First, I rented a house in 12 Cambrian Close with Jhonathan Jackson who helped me allot and kept in touch all the previouse two years. Then when my family decide to leave back to Emirates I also kept in touch with Emma and she is great manager. Second, when I handeled the keys to Romans I kept in touch also with Kelly and Kathrin and both of them are great. They support me to find another flat to rent espically I come back alone without my family.
     Kelly Pugh is great Assistant... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
486. 

     A 5-star review by 'Lesley' 14/10/2011

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     After only a couple of weeks letting with Romans I am completely impressed with their systems and processes and the professionalism of their staff. The set up has been completely efficient and all the staff have been really friendly and responsive to my queries. Looking forward to a good relationship!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
487. 

     A 5-star review by 'Daniel Lilley' 14/10/2011

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     Very pleased with Romans assistance in the purchase of my new home. Excellent communication, friendly and helpful. I cant fault them.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
488. 

     A 4-star review by 'Simon' 14/10/2011

     Branch:

     67 Victoria Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Romans were always very helpful and professional both at the start of my tenancy in finding me the right property to let as well as during the tenancy when I had any small issues with the property. I was very happy indeed with their service.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
489. 

     A 5-star review by 'JustInTime' 14/10/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     After failure to sell for over 1 year with another real estate agent, I decided to move my business to Romans Lower Earley. The folks there working under Barry Wild were very professional and extremely reliable in giving feedback after every viewing. Romans managed to sell within three months of placing the instruction with them, in an extremely difficult situation of selling an old 'starter home'. Well done, Romans - I will definitely use you when it's time to re-purchase.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
490. 

     A 5-star review by 'Dave' 13/10/2011

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Romans offer a friendly and professional service for landlords. My experience with them has always been positive and they work hard to find and vet suitable tenants. Special mention goes to Romans Agent Catherine Clarke who has always proved most helpful in arranging tenants.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
491. 

     A 4-star review by 'Travellers' 12/10/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     They effectively mediated..

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
492. 

     A 5-star review by 'Mrs Hardiman' 12/10/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I was very impressed with the professionalism and service from the Lettings staff Romans Lower Earley Office. Excellent service overall and very helpful with tips and advice.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
493. 

     A 5-star review by 'Miss Lutchman' 12/10/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Overall, my partner and I were pleased with the service from Romans.
     They assisted quickly with any concerns during the tenancy.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
494. 

     A 1-star review by 'Claire' 12/10/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     If I could have given no stars I would have!! The worst agents I have ever ever used and I will never use them again, and I advise you, if you want to keep your sanity, to avoid them at all costs. The list is endless but they are the most unprofessional bunch of idiots I have ever dealt with. They just don't care and are very rude also. They have dodgy contractor's working for them also and surveyors that actually lie, we are in the process of putting a professional complaint against them as letting agents and when we move, I will never ever use them again, even if it is the house of our dreams! That is how much i detest Romans and all they stand for as a business. Beyond useless doesn't even cover it! I really, really urge you never to use them if possible, they need to realise they cannot treat people the way they have and get away with it. They are money grabbing imbeciles & I detest them as a company, so I felt I had to come on and let you know how badly I have been treated by them and the stress it has caused me. You have been warned..!!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
495. 

     A 5-star review by 'A Kempster' 12/10/2011

     Branch:

     33-34 Market Place

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     After I had accepted an offer at the begining of July and the property taken off the market; there followed a prolonged delay for which the buyer and their solicitor each blamed the other. In September Bernadette Martin, Slales Manager, became involved and took appropriate action. This included hand delivering a letter to the buyer's home on Saturday mornng after a week of phone messages went unanswered. I was kept fully advised by Bernadette of everything she was doing and we finally completed on October 7th. There were no outstanding issues from my side and the buyer's mortgage had been agreed very early in the process .I had excellent support from everyone I dealt with at Romans but it needed someone of Bernadette's expertise to complete this protracted sale.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
496. 

     A 4-star review by 'Claire Jones' 11/10/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Romans impressed me with their proactive approach to selling our house. They were able to keep a regular flow of viewers coming until we found our buyer and where feed back was given were good at keeping us informed. Most members of the team came to see the house so that they really understood our property. Once the chain was complete they kept regular contact with us and helped to answer questions and keep things moving forward. It took rather longer to exchange than we expected, but we are there at last! I hope not to move again, but if I do I would be happy to use Romans in the future.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
497. 

     A 3-star review by 'Emma' 11/10/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Dealing with the agency on the whole has been ok.We had a few teething problems when moving in (were eant to provide a fridge,but it was broken and they said it wasn't their problem - it was summer!) but once settled have been ok. My only real complaint has been when our boiler (repeatedly) broke in the winter and when speaking to the main office, they wouldn't deal with us outside of office hours (not helpful when the boiler broke at 4.55pm on a Friday). When speaking to the office manager he was not only unhelpful but extremely rude and condescending. I would not like to deal with him again, but I am more than happy with our property manager who is very helpful.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
498. 

     A 4-star review by 'happy vendor' 11/10/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     A professional service from Romans - from the initial valuation through to sale I cannot fault them. There was continuity of agent contact, the same two people virtually all the time, & we were able to establish a good working rapport because of this. We had weekly catch ups, either in person or by phone, on where we were with viewings/responses so we always felt we were being looked after. Thank you guys!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
499. 

     A 5-star review by 'Carl' 11/10/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Romans now manage the lettings work for four properties that my wife and I own in Reading.

     They were selected because of the professional service they offer at a competitive charge. We disd evaluate other lettings agents but Romans were clearly the best service available and have proved to be very flexible and responsive to all our needs.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
500. 

     A 5-star review by 'Brenda Spink' 11/10/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Lee was fantastic always came back to you straight away when you called nothing was too much trouble
     made the whole experience very straight forward . A fantastic overall service and I would happily recommend Lee to all my friends and family .

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
501. 

     A 5-star review by 'michael johnson' 10/10/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I felt that i had to write about my experience selling our home through Romans estate agency in Sandhurst. From the moment i first entered the Romans shop i was welcomed by a friendly and knowledgable agent who made us feel at ease and i felt confident that we would be well looked after.
     Everything concerning the arrangements that would be put in place were explained fully to me and my questions were answered clearly.
     i was made to feel special, and not just another customer. I was sure that the sale of my house was in good hands and i would acheive the best price. I have reccommended Romans to other friends and neighbours of ours, because i know they too will experience a very professional and personal experience.
     Selling a house is probably the most stressful time you can experience, but i can honestly say that Romans took all the strain from me and it was nothing like i thought it would be.
     If i ever move house again, i will only deal with Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
502. 

     A 5-star review by 'My happy rental experience' 10/10/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     This was my first rented property and Romans have been very helpful throughout the tenancy. If I had any problems they would resolve them quickly and efficiently.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
503. 

     A 5-star review by 'j dance' 10/10/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Romans were recommended to us through a member of the family that had a very positive experience with them. We give top marks to Romans for our quick sale as we sold within a two weeks of going on the market. The market appraisal was spot on and we sold for very close to our asking price.

     Tim Harris the branch manager was very professional, thorough and helpful at every step of the process as were his staff and all Romans personnel. We would not hesitate to use Romans again in the future.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
504. 

     A 4-star review by 'Katie Kingham (estate agent)' 9/10/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Our agent (Katie Kingham) was very efficient at responding to our questions about the property and had good communication with the landlady. We are very happy with the property and would use Romans again.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
505. 

     A 5-star review by 'Camilla' 9/10/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Katie was very helpful throughout the whole process and helped out even in very tough situations when references didn't come in in time and KeySafe handed over to her. She also helped to understand the process so we as not native speaking people had a very good guidance provided by her.
     Thank you very much!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
506. 

     A 4-star review by 'Danny Smith' 7/10/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     The review above states it was for Romans which I consider 4 stars, but on a more personal note I would give 5 stars to the branches Assistant Manager, Chris Ward.

     Chris arranged our initial viewing, met us at the property on time, gave a friendly and informative viewing, and left us to make our own decision regarding the private rental of the property.

     When we returned with deposit and questions, Chris was again friendly and very helpful in getting answers to our questions, which were from the mundane to the complicated as this was our first private rental, but the process was made easy thanks to his manner and approach to customer service.

     We have gone back to Romans for our second private rental and the service is still as good as the first time.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
507. 

     A 4-star review by 'scarfie' 7/10/2011

     Branch:

      

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     I would particularly like to recommend Paula Thomson and George Steedman who have both been professional, courteous and extremely helpful with the purchase of our house. It has never been a straightforward process, but Paula has helped tie together communication with the various solicitors - while always keeping a sense of humour - while George stepped in to smooth negotiations at a crucial stage.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
508. 

     A 5-star review by 'Dolina Andrew' 7/10/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Happily leave feedback for the Romans, Bracknell Office. Our lettings agent was Catherine Clarke. She was very helpful and friendly. She took the time to clearly explain all the charges involved in renting and what they were for. Also her and Sally Perchard were very good in keeping us informed of the progress of all the paperwork / requirements.Would recommend their office Thank you.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
509. 

     A 5-star review by 'Happy seller' 7/10/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I recently sold my property via Romans of Caversham and felt that I should write this review because from the initial valuation appointment when Alun visited me and gave me the price and discussed how Romans were different from the other agents in the area, right through the selling process to exchange and completion, I found the whole team to be extremely professional and willing to go that extra mile. I would recommend Romans to any one looking for an outstanding level of service and professionalism. Thanks to Alun, Paula, Tim and Ashley. Will come back to you when we next move.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
510. 

     A 5-star review by 'Peter Green.' 6/10/2011

     Branch:

      

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     My wife and I found the staff to be helpful and efficient throughout what ultimately became a rather fraught transaction!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
511. 

     A 5-star review by 'K.Griffiths' 6/10/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We relocated in February 2011 from Fleet to Herefordshire,due to my husband's job.
     Having used Romans to market our previous house in 2003 and very happy with their service we didn't hesitate in using them again.
     We found the whole team really helpful,whoever answered the phone in the office were" in the picture" of the latest development surrounding our sale,which may I add,only took 4 days.In that time we had 5 viewings and accepted the fourth offer.
     Having lived in Fleet all of my life,moving to a different county was very daunting for myself and my family,the support and advice we received from Romans throughout our move was fantastic.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
512. 

     A 5-star review by 'D.Price' 6/10/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Excellent service provided from initial rental appraisal right through to the tenant moving in.
     Any problems that have arisen during the tenancy have been dealt with promptly and efficiently.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
513. 

     A 5-star review by 'Karen Brown' 6/10/2011

     Branch:

      

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     The agent Jonathan Bates, helped in contacting the vendor initially to liaise on purchase price and also to renegotiate the asking price when issues were found with the property. Jon also set up quotes on all the mandatory works in order to facilitate us renegotiating on the price to take those repairs into account. Initially, having dealt with other local estate agents, we found Jon's attitude and professional but friendly manner to be highly refreshing and I believe he was a personal influence in our desire to progress with Romans. He has an excellent manner and presents himself and Romans very well. He is highly objective and helpful, finding a good line in representing both buyer and vendor fairly based on his prior experience. The vendor for this property is overseas which necessitated repeat tries on contacting which Jon dealt with in a patient and steady manner. I reckon this young man is an asset to your business. I'd seek him out for any further house purchases we may make.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
514. 

     A 3-star review by 'Kerry' 6/10/2011

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Elaine Hawkins is organised, efficient and professional. However, I'm often not as impressed by other people I have to deal with at Romans. This usually boils down to not replying very quickly when I email, to not answering the question fully. On the whole, though, they are performing well now - much better than we first had the contract.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
515. 

     A 4-star review by 'Joe' 6/10/2011

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I have worked with the Romans team for 8 years now, things have improved over the years and the succesion planning of the staff helps, Martin went to manage the region with Kelly Luck picking up the branch.

     Sylvia at property management always does a terrific job and over the years there does seem more cohesion between the different departments.

     The staff tenure and development brings value and retains knowledge within Romans, I have been out of the UK for a lot of the last year, Romans have done a good job for me.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
516. 

     A 4-star review by 'Joe' 6/10/2011

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I have worked with the Romans team for 8 years now, things have improved over the years and the succesion planning of the staff helps, Martin went to manage the region with Kelly Luck picking up the branch.

     Sylvia at property management always does a terrific job and over the years there does seem more cohesion between the different departments.

     The staff tenure and development brings value and retains knowledge within Romans, I have been out of the UK for a lot of the last year, Romans have done a good job for me.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
517. 

     A 4-star review by 'Pranav' 6/10/2011

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     With special thanks to Paula Thompson, i was quite happy with level of service provided by roman's in my latest purchase. They have been both professional and helpful and would definitely recommend them.

     Thanks, Pranav

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
518. 

     A 5-star review by 'Mr & Mrs Hodgson' 6/10/2011

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     REF : AARON CRESWELL - Very helpful and dedicated to not only selling our property, but find one that
     suits our needs. He was very courteous and professional in his manner and we are very pleased with his
     level of service.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
519. 

     A 4-star review by 'Kevin Tilley' 5/10/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     From my first enquiry with Romans my contact Richard Chambers has been extremely helpfull & professional without being pushy & going for the hard sell.
     He explained to me the entire process & has been extremely patient, answering all my questions without having "take advice".
     Within days of charging Romans to manage my property several prospective tenants were shown round the property which confirmed to me that I had placed my property with the right agent.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
520. 

     A 5-star review by 'Mrs Adams' 5/10/2011

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     I have in one way or another had a rollercoaster of a ride in purchasing my first property, and god willing I will never have to do it again!!! But through this hurrendous ordeal, I hope to come out of it with the most beautiful house in the world! And I have to tell you that Charlie Rafferty, my estate agent's from Roman's in Basingstoke has been throughout this whole up and down nightmare, an absolute god send!! It is such ashame Estate Agents have such bad reputations (although one estate agent, I shall not mentioin, has done some underhanded stuff to us) Charlie has remaind calm under pressure (from me included) focused on his job and a little angel to me! I wish all estate agents were like him, it would make the process of buying and selling a lot better in my eyes.
     So there is a BIG BIG thank you to Charlie, and if I ever have to sell my house I would only let him do it!!!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
521. 

     A 5-star review by 'SEN' 5/10/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     This is not the first time that I have sold a property through Romans Wokingham Branch, and was not disappointed with the level of professionalism shown in my dealings with not only the manager, Tony Gibson, but all the team. They know their market, they take time to get to know their clients, thus providing a very personal service, and you know your property is in safe hands. I have no hesitation in recommending this branch.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
522. 

     A 5-star review by 'Romans, Caversham' 5/10/2011

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     The agents (Caversham Branch) were very helpful and professional, keeping me informed at all stages of the selling process. They were helpful in marketing the property very quickly after getting details, and this resulted in a quick sale. All members of their team were properly informed about the various stages of the sale. I would certainly recommend them to anyone who is selling a house.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
523. 

     A 5-star review by 'Mike Bubel' 5/10/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I used Romans in Caversham and I am absolutley satisfied with the professional service given in the initial stages of renting and then finding the tenants.The service is highly recommendable and of top quality.I felt at ease that the house would be rented to a good family and within 1 week it was rented and I am truly satisfied that proper references and care was taken by Romans.Highly recommendable Company and staff attitude politness and professionalism is of the highest quality

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
524. 

     A 4-star review by 'Landlady, Earley' 5/10/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I have been using Romans to let my properties for several years now and I have been very happy with their service, especially having previously used other agents in the Reading area who have not had such high standards. They have always been able to find me good tenants very quickly which is essential for my business.

     The Lower Earley branch has a very friendly and professional lettings team who are always on hand to give up to date advice and prompt attention to any aspects of my lettings. As well as providing knowledgeable support to me as a landlord, my tenants also advise me that they... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
525. 

     A 3-star review by 'Louise Ward' 4/10/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? No

     The service provided by Lee Glome and Barry Wild was of a good level. They both clearly had a number of years experince in the local market. On the downside, the viewings and feedback from the viewings were not always communicated or confirmed on a timely basis. I felt that the price that Roman's initally marketed the property was overpriced and believe that Romans should have completed their own assessment of the property rather than putting on the market at the same price as the previous agent. This would have resulted in us selling the property quicker.

     Once the offer on our... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
526. 

     A 5-star review by 'mr and mrs pullen' 4/10/2011

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Excellent all round service Good attention to detail Good friendly attitude Quick to respond to our queries

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
527. 

     A 5-star review by 'Anna Hickey' 4/10/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I have recently been looking for a rental property and came across one that was sent to me in the e mail updates and immediately called Romans to arrange a viewing.
     Catherine knew exactly what I was looking for and everything that I discussed with her was perfect. Although Catherine did not attend the viewing for mine she did not mind answering the endless (mostly silly!) questions that I had quickly and efficiently and didnt make me feel stupid!

     She was very helpful as were all of the Romans Team and my new property manager has been very helpful since I moved in.
     I was disapointed with the carpets in the property when I moved in and these have now been changed and I am over the moon, I am very happy in my new home!

     The process was simple and quick and thank you to all involved!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
528. 

     A 5-star review by 'Pam' 4/10/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Excellent service provided by Roman. Always kept me informed at all stages of the transition.
     Appreciate that they are all very busy in the Wokingham Branch but even when leaving messages my calls where returned with the information that I had requested or would be told that they would look into it and come back to me, which they did.
     As much as its a very stressful time moving I felt I was kept well informed all the way to completion.
     Great service everyone, if I was ever to move again I would most def use you again-Keep up the hard work! :-)

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
529. 

     A 5-star review by 'S Tipping' 4/10/2011

     Branch:

     94 Fleet Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Good enthusiastic service by everyone involved

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
530. 

     A 5-star review by 'Humphrey' 4/10/2011

     Branch:

     122 London Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I had a really good experience through Romans selling my property. My sale was looked after by their Frimley department who were always contactable, they were happy to do all the viewings and i always got feedback from every viewing which i havnt always had with some agents. A big thank you to all the team.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
531. 

     A 5-star review by 'Mike Timmis' 4/10/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Romans were the third estate agents based in Fleet that we used on a sole-agency basis and the company that actually sold the house. The sale was within the intial period on the contract we had with them.

     The staff in the Fleet office were pro-active and determined to get a sale. They looked at different ways of attracting interest and the firm's wide range of branches helped. They also eviewed the asking price compared with other properties in the local area to ensure that it was competitive.

     Once an offer had been accepted, we were transferred to Roman's Move Management Department. A very good service was provided to try and ensure that all the parties in the chain progressed towards exchange and completion. Romans did a lot of chasing of one solicitor that was slowing down the whole process.

     Overall, I would recommend Romans as the estate agent to use if you need a sale.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
532. 

     A 4-star review by 'Basingstoke Branch' 3/10/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I was not served by one agent, but the team. They were very organised, and knowledgable about the procedures and what we had to expect before we moved in.

     If there was any downside, sometimes agents need to come by for an inspection and they are not part of the team from the branch. It would be nice to keep the team who work in the area, to be the ones who do the inspections, so then we know exactly who they are and the branch they have come from.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
533. 

     A 5-star review by 'Mark Deakin' 3/10/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     From the very beginning I found Romans to be very professional and found Richard's detailed understanding of the letting market very reassuring. Even when we decided to put of renting our property for a few months, Richard still stayed in contact and when we eventually decided to put our property on the rental market he was happy to get involved again.

     I would recommend using Romans for letting

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
534. 

     A 5-star review by 'LYNNE MARTIN' 3/10/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I cannot fault this agency. First class service, very helpful and friendly staff. They sold my house right away.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
535. 

     A 5-star review by 'olisim02' 3/10/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Although I Romans didn't let my property on this occasion, the service that I received, particulalry from Richard Chambers, was outstanding. Richard was very knowledgeable and I wouldn't hesitate to recommend him.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
536. 

     A 5-star review by 'HB Flats Limited' 3/10/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I would like to give Richard Chambers a fantastic review especially as I have dealt with various letting agents over the last 15 years, Richard has been absolutely superb with his level of service ranging from viewing and finding very good tenants to professional legal advise when I have had various trouble with rent arrears to eviction. I cannot thank Richard enough for looking after my companies properties. Regards Heather Burns HB Flats Limited

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
537. 

     A 5-star review by 'alan higgins' 2/10/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     With specific regard to Kelly Saunders. I always found her very professional, organised & efficient. She was always extremely helpful, even with issues that were not necessarily within her remit. She was a pleasure to deal with always, with a great personality & is a credit to Romans. I would suggest you look after her well as she is the best thing about Romans I have encountered.
     But with specific regard to Romans as a company, I believe some of the local management within your road research building act in a manner that obviously shows respect to landlords but treats tenants as if they were "second class citizens".which I dislike intensely, & is a view also held by two other families we know who have rented in this same building. So in answer to your question " would I use Romans again ? the answer is ...unless you made Kelly the Manager & the attitude changed... NO I would never use Romans again !!! My rating is 5 for Kelly & 0 for Romans,

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
538. 

     A 5-star review by 'Cathy & Terry Hobbs' 2/10/2011

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     I would recommend Romans Estate Agents to any of my friends, especially Michael Wilson who guided us through the process with such calmnness and total professionalism. Mike was very careful to only show us properties which matched our search criteria and didn't waste our time with un suitable viewings. The property which we finally purchased matched us perfectly and Mike saw this. He followed us on our journey from first viewing to eventually calling us to congratulate us when we exchanged contracts this personal touch was very much appreciated. We have found all the staff at Romans very friendly and the office has a very welcoming feel to it and we have always been made very welcome there.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
539. 

     A 5-star review by 'Chris Reardon' 1/10/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Romans have now been looking after my properties on a fully managed basis for 11 years. It all works so seamlessly and I highly recommend their services to anyone. The best part of it is being able to walk into an office (Bracknell branch) and talk to them face to face rather than just on a telephone. Great service, with the people at the moment looking after me Kelly,Chris, Catherine, Natalie, then Sally processes the tenancy agreements then Paula, Sylvia and Angela in property management.
     THANK YOU ALL.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
540. 

     A 5-star review by 'S.Price' 30/9/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Very professional and efficient service provided from the initial appraisal right through to the tenant moving in.
     Any problems that have arisen during the tenancy have been dealt with promptly and to the satisfaction of all parties.
     I wouldn't hesitate to recomend Romans lettings to anyone looking to rent their property.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
541. 

     A 5-star review by 'Forum Holdings' 30/9/2011

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     We have dealt with Romans almost since the start of the company moving into lettings.Romans have concluded hundreds of lets for us in both residential and also commercial properties.

     Romans invest in ongoing training for their staff and are a big enough company to offer their staff a genuine career path to advance within the company.The result is staff stay and build an excellent relationship with their clients.Peter Fuller the Director of Lettings has an ethos and attitude which compliments his relationship with clients and staff alike and both he and his large staff are a pleasure to... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
542. 

     A 5-star review by 'Jason Lally' 30/9/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Romans Lettings service is exceptional. Staff are very friendly and courteous, always informative and fantastically responsive to all requests. I am extremely satisfied with my dealings with the assistant manager, Richard and his colleagues Carl and Alex, they are all genuine, honest and trustworthy. I would recommend Romans letting service to all landlords.

     Keep up the good work gents.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
543. 

     A 5-star review by 'Ali G' 30/9/2011

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Having been unsuccessful in selling our flat at a viable price the Sales team recommended we speak to the Lettings Team. After meeting the Lettings Manager, Matthew Pulford, we felt more confident about becoming Landlords. Matthew took us through the Lettings service packages in a comprehensive and easily understood manner. As we were new to the lettings “scene” we decided to go with the fully managed service – which was very reasonably priced.
     Before we had even gone on the market, Romans had organised a viewing. 24 hours after that viewing we had an offer of the full rental price – which we accepted.

     Right from the outset Matthew put a realistic rental price on our property – and we believe this and Romans outstanding professionalism and service meant that we had good tenants in place as soon as we were ready.

     Matthew and his team have been very supportive, friendly and reliable through this whole process. Working with Romans has, and continues to be a very easy and uncomplicated process. I can highly recommend letting your property through Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
544. 

     A 5-star review by 'LC' 29/9/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Very good service - buyer found very quickly and sale went through as quickly as possible.
     Fees slightly higher than other agents but Romans were very good.

     Communication was good although I did have to chase a bit for updates.

     Woudl defintily recommend and use again.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
545. 

     A 4-star review by 'Nics' 29/9/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I had some issues with my reference check which has taken a month to resolve. Carl and Richard have ben extremely patient while I get everything sorted and have kept the landlady updated to reaassure her that everything is being worked on to get the issues resolved as quickly as possible. I appreciate Carl and Richard not putting any additional pressure on me and at no point making me feel like we were at risk of not being able to move forward. They have been extremely responsive to all of my emails and a pleasure to engage with. Thank you!! The only reason I didn't give 5 stars is because the agent that showed us around had never been to the house before and knew very little about it and the surrounding area. Nevertheless, he was still very nice.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
546. 

     A 5-star review by 'Tracy Ingram' 29/9/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     My agent miss emma shewring is very helpful in every way possible she on the ball always returns my calls no matter how small the query might be .Emma is alway polite and go the extra mile to help .

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
547. 

     A 5-star review by 'Levey' 29/9/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Handled the marketing of our property extremely well and managed the viewings with very little (if any) disruption to our normal day. Kept us appraised of movement in the market (both generally and in the surrounding area for 'like' properties) with excellent feedback from viewings / status of potential buyers. Marketing material was very good and office staff were readily available, contactable, very professional and 'nice people'. When we came to receiving offers they were very receptive to our views and what we would / would not consider. Post acceptance of an offer their coordination through to exchange was extremely beneficial and undoubtedly helped smooth the process. Overall, given our previous experiences with other agents had not been good - we are both delighted we choose Romans and have been very pleased with their exceptional service and attention.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
548. 

     A 5-star review by 'john' 29/9/2011

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     i would like to thank scott and the team at aldershot for the smooth sale of my flat scott was always in contact with me from start to finish to help with all enquires and to help out where he could i liked using romans as you could speak to scott and ther team on sundays and up till ten oclock at night i have just started a family and they say selling and moving is one of the most stressful things in life but i found this not to be the case from romans thank you from the three of us

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
549. 

     A 5-star review by 'john humphrey' 29/9/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     i would like to thank scott and the team for the help and effort in selling my property they provided a first class service from start to finish they say moving house is one of the most stressful things but i found this not the case with romans its good to now you can contact them 7 days a week even on a sunday and up until 10 oclock at night they always kept you informed and always rang you back if you wanna sell you property then i would look no further than romans

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
550. 

     A 5-star review by 'Gary Lovell' 28/9/2011

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     We used Romans again for the re-let of our flat after our tenants gave notice to move out.
     Everyone we've dealt with at Romans conducts themselves in a very professional and efficient manner, in particular Chris Ward and Catherine in the Bracknell Lettings department.
     They both ensured that new tenants were secured very quickly and handled all our requests and concerns with ease.

     I would thoroughly recommend Romans Lettings to any perspective Landlord.

     Many thanks for a great service.

     Regards
     Gary Lovell / Milan Patel

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
551. 

     A 5-star review by 'Mr and Mrs Patil' 28/9/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     We are very delighted with the service offered by Romans. Richard is very courteous, professional and has always been willing to help. He is proactive in dealing with issues and has always kept us informed of the progress. This is the first time that we are letting our property out, but at no stage we felt that we were lost and that is mainly due to all the advice given to us by Richard at various stages of the letting process.

     Overall we are very pleased with the service.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
552. 

     A 1-star review by 'k72frog' 28/9/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Excellent customer service recieved form the Lettings team. Any issues were quickly and professionally dealt and exceeded my expectations

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
553. 

     A 5-star review by 'N Millican' 28/9/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Very helpful and efficient team at the Lower Earley Branch of Romans, calls and emails always responded to very quickly, questions always answered. Tenants found for my property and all set in motion very quickly. I would definitely recommend Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
554. 

     A 5-star review by 'Miss Sturgeon' 28/9/2011

     Branch:

     76 Yorktown Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I knew it was a tough time to sell my property, however the Romans team pulled out all the stops to secure me a buyer. They made regular contact with me throughout the transaction which I found to be most reassuring. I have and would highly recommend Romans Estate Agents as they provided such a professional and friendly service.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
555. 1
     person found
     this helpful.
     

     A 1-star review by 'Dissapointed' 28/9/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     I wish I've never used them. Moving in and signing contract very smooth because they had to make money but moving out was a nightmare. First of all they charged us over £200 for cleaning services. We rented 2 bed flat! In my previous 7 bedroom house I was charged just over £100. And where the logic is? It was also through Romans. Then took over a month to decide how much deposit they will pay us back. After we've signed deposit return form with agreed amount everything went quiet. I didn't know what's happening with my money, I tried to contact my property manger but she was never... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
556. 

     A 5-star review by 'Almir Bajramovic' 28/9/2011

     Branch:

     76 Yorktown Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I have worked with Louis d'Espagnac from Romans on the sale of my home. I found the services to have been exceptionally good. Louis is a true professional. Everything that the said he would do he did. My expectations which were already high to start with have been exceeded.
     Louis has made sure all the loose ends were tied up. Nothing was left to chance. Everything was done on time in the right professional manner.
     I would highly recommend Louis and the Romans estate agents for all aspects of business when it comes to property.
     Definitely a 5 star rating! Thank you again Louis.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
557. 

     A 1-star review by 'Dissapointed' 28/9/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     I wish I've never used them. Moving in and signing contract very smooth because they had to make money but moving out was a nightmare. First of all they charged us over £200 for cleaning services. We rented 2 bed flat! In my previous 7 bedroom house I was charged just over £100. And where the logic is? It was also through Romans. Then took over a month to decide how much deposit they will pay us back. After we've signed deposit return form with agreed amount everything went quiet. I didn't know what's happening with my money, I tried to contact my property manger but she was never... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
558. 

     A 5-star review by 'Alison' 27/9/2011

     Branch:

      

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     My Husband and I purchased a property in Caversham through the Romans branch in Caversham.
     We both found Alun to be excellent. He kept a good level of communication throughout the process, assisted by the move manager Paula once the sale was agreed. We were always kept informed of updates and the level of customer service was outstanding.
     We also used Romans recommended mortgage adviser through Flower IFA. David in Reading branch took the stress out of the mortgage application process and was very fast.
     I would highly recommend Romans from a buyers point of view.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
559. 

     A 5-star review by 'Mark' 27/9/2011

     Branch:

     Roman House 118 The Broadway Warfield

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We have used a few agents in the past and Romans were by far the most professional and consistent agent we have come across. They were realistic about our selling price and set our expectations for the get go. House sold on the first viewing and pretty much for the asking price. The property write up along with the professional photos were excellent as well.

     All in all a very good experience and would not hesitate to use Romans for our next move.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
560. 

     A 5-star review by 'Simon Camp' 27/9/2011

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Romans took over the sale of our property from another agent, within 9 weeks we had received move viewings than previous agent in 17 weeks and agreed a sale. Amy Shields the assistant manager was the reason that we went with Romans and she really went the extra mile, she keep us informed and helped with advice on purchasing a property. Would definitely recommend!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
561. 

     A 5-star review by 'Tania' 27/9/2011

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     It's the second time we are using Romans to let our property out while we are away. In both occasions the property was let out within couple of weeks. They have plenty of staff, so things get sorted quickly. Good communication and fast response. No complains

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
562. 

     A 5-star review by 'Aaron Cresswell' 27/9/2011

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     I was really pleased with the service Romans provided when purchasing my first house. Aaron and all the staff I dealt with were always polite, friendly and extremely helpful. Aaron was always on time (or early) for all viewings and was always available to deal with any questions or queries I had. It has been great to have continuous updates of how the sale is progressing.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
563. 

     A 5-star review by 'Graham Jennings' 27/9/2011

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     It is often said that buying and selling your house is one of life's most stressfull events but Romans really helped in making the process straight forward. Our main contact was Louis D'Espagnac who could not have been more helpful. We were shown around a number of suitable properties and given time to consider what was best for us. One property stood out for us and our offer was submitted. Romans came back to us quickly and we were pleased that our offer had been accepted. Over the subsequent weeks Louis was very attentive and would liaise between the sellers, us and the soliciors to ensure that all was going through ok. Overall it was this communication that was most reassuring and it was not long before we had the keys and we were moving in.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
564. 

     A 5-star review by 'TONY BATHE' 26/9/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Sold within 3 weeks to a proceedable buyer. Well pleased.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
565. 

     A 1-star review by 'Hacked off Landlord' 26/9/2011

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? No

     Where do I start? We initially tried to sell via them but they failed spectacularly so we instead ended up renting through them. To cut a very long story short, despite us being absolutely reassured that no work would be carried out without our prior consent, this turned out not to be the case - apparently because "no one had put that on the system". When we challenged about this work we were promised the invoices which, 3 weeks and many chases later, we're still waiting for. During this time we've had 2 different stories regarding what the work carried out actually was. ... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
566. 

     A 4-star review by 'Johnny Lamb' 26/9/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     The agent was very professional which was initially a shock having come from student accomodation. I believe the agent are very good to their landlords, for example they undertake thorough inspections and prepare a report for the landlord and the tenant with actions from the report. Some of these actions were deemed by myself to be OTT, however as mentioned it was for the benefit of the landlord.

     They are very friendly in undertaking house viewings and when on the phone regarding problems. They act on their promises and are very good at communicating one on one and resolving issues.

     I... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
567. 

     A 5-star review by 'Phelps' 26/9/2011

     Branch:

     76 Yorktown Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     we recently sold our house through Romans in Sandhurst, we chose them as they are the most established estate agent the area. We found their valuation inline with other companies and their marketing package for higher end properties (Town & Country) looked very professional. Within a matter of days we where on the various property websites and in the local property papers. We took their advice and had an open day, this produced much interest and offers followed very soon afterwards. They also advised on the strength and quality of the offers put forward. This lead to us accepting a good... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
568. 

     A 4-star review by 'Adam' 26/9/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Very helpful dids in preparing my house for sale

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
569. 

     A 3-star review by 'Mr B' 26/9/2011

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     To all intents and purposes the property at Cleeve Road marketed and let itself due to its location and quality of build/finish with very little input needed from the letting Agent.
     Although Romans are generally extremely professional, in this instance on a number of occassions getting hold of the correct people within the organisation proved problematical during holiday periods. Seemed disorganised at times

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
570. 

     A 5-star review by 'Happy cutomer' 26/9/2011

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     The staff at Romans Tilehurst are professional, friendly and they cared - about helping me move. My house was on the market with another agent in Tilehurst for 4 months with hardly any viewings, no update calls or feedback. I switched to Romans after they were the only ones who kept calling me about my search as i was looking to buy locally. Amy came round from Romans and was very upbeat and confident she could at least get viewings... the whole team at the office arranged so many viewings and of course an offer came. What impressed me more was the they did all they could to help me find a new home, agree my offer and then look after the whole transaction perfectly. Paula - I can't thank you enough for making it easy to move. My thanks again to the whole team.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
571. 2
     people found
     this helpful.
     

     A 1-star review by 'P' 25/9/2011

     Branch:

     Roman House 118 The Broadway Warfield

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Very rude people working at the branch, no proper customer service,, DO NOT USE ROMANS UNLESS U WANT TO WASTE YOUR MONEY. They have people without any education and brains working for them. They never listen to you when you have issues, they do not care about what you say, all they want is you to pay your bills even if there is issues with the flat. When I moved in, I did not have hot water because they did not even check before renting the flat to me. Throughout the year they found all small issues that were already there and said it was me responsilble for all these and made me pay at the end of my stay.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
572. 

     A 5-star review by 'Miss Joyce' 24/9/2011

     Branch:

     76 Yorktown Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I sold my property through Romans of Sandhurst & found them to be a very proffesional bunch of guys who did exactly what they said they would do. A buyer was found for my house in a short space of time & any issues during the sale were sorted quickly by Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
573. 

     A 5-star review by 'Very happy buyer' 24/9/2011

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     We spent about 30 minutes viewing this open house. We were greeted by two members of Romans' staff who were both friendly and helpful, giving people the space to view without 'hounding' them, but always on hand to answer questions.

     We weren't the only couple to make a bid on the day, but Romans kept us up to date and reassured during the brief bidding war that followed. Fortunately, due to the fact we'd already sold our home and the added convenience that we sold through Romans too, the seller was convinced we were the buyer to go with.

     Through our own quick selling experience, and also viewing experience (unbelievable how many estate agents won't entertain weekday evening viewings!) I would definately use Romans again. Actually I probably won't use anybody again as I can't see myself wanting to move out of my new home.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
574. 

     A 1-star review by 'Richard Moles' 23/9/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I consulted three Estate Agents with a view to selling my period property. The first I thought at £420000 overpriced it. There was little to choose however between the second and third consultations except the presentation of the quote and the advertising strategy.

     Mr Elliott King of Romans gave me a first rate persentation. Explaining how his company would market my property by explaining the various tools and options open to us. He also gave me a full understanding of the fees involved.

     On top of this he offered a full rang of additional services such as surveying, legal services... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
575. 

     A 5-star review by 'Jacqueline' 23/9/2011

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     Well what can I say Scott Caudwell has made what seemed impossible possible? I had previously spent four arduous months trying to purchase a property with no chain. One would think that the sale would be straight forward. Not so I spent my entire time chasing the estate agents and the vendors’ solicitor who was supplied by the estate agent.
     It was agreed between me and the estate agent that certain work would be carried out on the property. At the point of exchange I went to check the work. Nothing had been done and the vendor still had a lodger living there.
     I was distraught I thought... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
576. 1
     person found
     this helpful.
     

     A 5-star review by 'Jimmy' 23/9/2011

     Branch:

     2-3 Winton Square

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Great experience Had needed to Let my house as couldn't sell it. Had the place let by an open house viewing and the it was so straight forward. Very pleased with how it all went and would use them again. No problems for me apart from reading the tenancy agreement which was very long but Steve & Katherine did a great job for me!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
577. 

     A 5-star review by 'Popes' 22/9/2011

     Branch:

     246 High Street

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     The staff at the Crowthorne branch of Romans sold our home in 5 hours. Carl had viewers lined up for us and he was very efficient and ensured the smooth running of the paperworkand made sure the surveysand other inspections etc went ahead as planned.The branch held the keys for us as we had moved out of the area, and communicated with us at every juncture. We are very grateful to them and will use them again next year when we sell our rental properties.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
578. 1
     person found
     this helpful.
     

     A 5-star review by 'Jimmy' 22/9/2011

     Branch:

     2-3 Winton Square

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Great experience Had needed to Let my house as couldn't sell it. Had the place let by an open house viewing and the it was so straight forward. Very pleased with how it all went and would use them again. No problems for me apart from reading the tenancy agreement which was very long but Steve & Katherine did a great job for me!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
579. 

     A 5-star review by 'Scott Caudwell' 22/9/2011

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     Well what can I say Scott Caudwell has made what seemed impossible possible? I had previously spent four arduous months trying to purchase a property with no chain. One would think that the sale would be straight forward. Not so I spent my entire time chasing the estate agents and the vendors’ solicitor who was supplied by the estate agent.
     It was agreed between me and the estate agent that certain work would be carried out on the property. At the point of exchange I went to check the work. Nothing had been done and the vendor still had a lodger living there.
     I was distraught I thought... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
580. 

     A 4-star review by 'Lesley' 22/9/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We chose Romans as we had used them in the past and didn't feel any other agency would perform any better. Our property was sold within 6 days of us putting in it on the market - however it took over 3 months to complete, this wasn't Romans fault though. On the whole Elliot King and his staff were very good - our only complaint is that several 'promised' phone calls didn't happen and we had to chase. Overall I would recommend Romans to anyone thinking of buying or selling. Our biggest complaint, however, was the Conveyancing department - several times I had to chase them to put information on the on-line page and more often than not we knew more about what was happening than they did! Until Elliott stepped in we were beginning to loose faith in the business.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
581. 

     A 5-star review by 'H&K' 21/9/2011

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     I can't thank Romans Tilehurst enough. We were looked after as buyers from Day 1 of our search and nothing was too much to ask. We found our home within a week and the whole process was made easy for us. Amy dealt with our offer professionally and quickly and Paula kept us up to date until we moved in. They even met us at our new home with the keys!!! Thank you for making our first time buying such a memorable time.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
582. 

     A 5-star review by 'Tony Bathe' 21/9/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Sold within 3 weeks to a proceedable buyer when previous agent failed.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
583. 

     A 5-star review by 'Andrew Miller' 21/9/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Agent made several visits to the property, valuation, suggestions on house improvements prior to sale, options on marketing and recommended an open house viewing to maximise viewing potentials. Open house vieing was aggressively marketed attracting many peoplle. Result was an offer for full asking price.
     
     Excellent communication throughout, prompt call backs and status updates frequently. Especially liked the frequent updates after the offer was accepted, all the way through to completion. We knew exactly what was going on and enabled us to plan the move and subsequent purchase of new house painlessly.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
584. 

     A 4-star review by 'Heidi Wilson' 20/9/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Romans were great, I have no hesitation in recommending them to anyone selling or buying property in this area.

     I both sold my property and bought a new property from them. I chose Romans because they seemed to have the largest number of properties in my price range in the area I wanted to move to.

     At all times they were helpful and polite. At one point the chain broke down as my purchaser lost their purchaser. It was Romans, working with the other party's estate agents, who managed to keep the chain alive and get it back on track.

     Once the chain was back in place Romans' Move Manager kept me updated as to what was happening and liaised with the conveyancers and other members of the chain. We complete on Friday.

     I am very impressed with Romans and would use them again.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
585. 

     A 4-star review by 'Nikki_1987' 20/9/2011

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     4 out of 5 stars. Fantastic agent, kept us up-to-date with everything happening with the house from putting the offer in, to completion. Allowed us to visit houses at times convenient to us, including evenings after we had finished work. Honest and reliable agent who made it very easy for us to find our dream house.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
586. 

     A 4-star review by 'Miss Brown and Mr Allen' 20/9/2011

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     Romans Yateley both sold our old home and found us our new home. We would like to thank Elliott for finding us our ideal house and securing the sale and also for being patient with us. Would have no hesitation in recommending Romans to anyone.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
587. 

     A 1-star review by 'Swati' 20/9/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     I took the flat in Bracknell for 6 month and date of leaving the flat was - 21st July.
     It is 19th Sept today (almost 2 months) and I have not received the security Deposit.

     First, they delayed the clearing process and now they are slowly including rubbish things in the list.
     They are very much aware that we are outside Uk, so they are taking advantage of that. They are fooling people who are coming from different countries.

     I am very very unhappy with the service they provided and still I have not got the deposit.
     Believe me they charged heavily at the beginning and kept a decent amount as security deposit (as compared to other agent) and on top of it now they are troubling us.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
588. 

     A 5-star review by 'mrs giddins' 19/9/2011

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I found everyone at romans very helpfull with every stage of my sale ,From start to finally moving.
     even when things seemed to slow down a little ,i was kept informed fully as to how my sale was developing,
     I found mr elliot king to be most curtious,and was very professional in every capasity,
     leaving myself with no concerns or worries, leading onto a smooth sale an finaly my move.
     A very big Thank you to elliot an all the team at romans Yateley.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
589. 

     A 5-star review by 'John & Lynn Holden' 19/9/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     What a refreshing experience - we have finally found a firm of estate agents who offer the complete package. Joel in particular worked hard giving us advice, securing suitable tenants and meeting deadlinesl. All along the way, we have been kept informed and paperwork sent out well in time.
     If you want to let a property through a highly professional company, we would recommend Romans Lettings every time.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
590. 

     A 5-star review by 'Mr Max Morgan' 19/9/2011

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Romans Tilehurst....just brilliant!!!! great helpful people....never a sour face.....loads of prospective buyers..
     and as for that girl Paula....don't ever lose her!!! 15 out of 10 is my score.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
591. 

     A 4-star review by 'Jolene Baker' 19/9/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I was very happy with the professional and friendly service provided by Robert at Romans Woodley. He returned all my calls on the same day and he kept me updated on the progress of my application at all times. From my previous experience letting agents do not provide adequate levels of service to tenants however this experience has shown that good to excellent levels of service do exist.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
592. 

     A 5-star review by 'Jay' 19/9/2011

     Branch:

     167 Victoria Road

     Services:

     Experience:

     Would you use the agent again? Yes

     The agents were fast in response my queries. They were also helpful to negotiate the dates of movement. I appreciate the professionalism of Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
593. 

     A 4-star review by 'zoebob' 19/9/2011

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     +ve Mike was great whilst we were looking at properties and had alternative options with him for us to look at. He arranged for us to see a flat last minute which helped our decision making process. He always returned calls throughout the process which was appreciated and listened to what we wanted rather then forcing properties at us. While mike was on holiday the other members of staff were happy to pick up his calls and answer any queries we had.

     -ve We had a lot of delays due to a management company who look after Oaktrees and after 3 weeks of waiting for responses, it wasn't until we mentioned that we might not be interested any more that we got any information from them. I feel Romans could have done a lot more to speed this process up.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
594. 

     A 5-star review by 'Sally' 17/9/2011

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Scott came to our property in Aldershot and valued it at £220,000 so we put it up for £219,950. We still hadn't finished the garden and we were getting offers they started at £199,000 to £218,000. We had many offers and settled on £218,000. We had constant viewings from start to finish.
     The sale is going through so well and we were so pleased Romans.

     We then saw a bungalow for sale in Mytchett and fell in love with it. (Romans had it up for sale)

     We then put our main house up for sale for £419.950. The sale went live on thursday and we had a viewing on the friday and one on... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
595. 

     A 5-star review by 'Michael Wilson' 16/9/2011

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     I only dealt with Michael in the Alershot branch and he was very efficient. He showed me one house and then told me had another one that he thought I would like and he showed me that one the following night. This was the house I bought. He showed me around the property and was very courteous. He also showed me around when I went for my second viewing and was just as pleasant. Time keeping was great. He also, which I really thought was great, met me at my house on completion day and handed me the keys personally.
     All in all a great service.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
596. 

     A 5-star review by 'S Fennell' 16/9/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We decided in April 2011 that we should make the move from Berkshire to Wiltshire for school purposes and to move closer to family now I have a family of my own and where I grew up after being away from there 12 years, and it was now or never as it would mean removing one of our two children from their school at some point which we would not want to do. So we were on a tight timescale and if we did it and sold then fantastic we would be achieving our dream and if not we had already secured a place at the local primary school so it would have meant staying so we were on tenterhooks wondering... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
597. 

     A 5-star review by 'Sam' 16/9/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Antony and Matthew handled the sale of my house professionally and responsibly. I would definitely recommend them due to their 'can do' attitude.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
598. 1
     person found
     this helpful.
     

     A 5-star review by 'Mr Paice' 16/9/2011

     Branch:

     62-64 Reading Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We originally contacted Romans in the Autumn of 2010 when we first considered putting our property on the market. The branch manager at Romans Yateley, Daniel Collis, came to the house to carry out a valuation and such was his professional and confidence inspiring manner we agreed to sign with Romans before even consulting other agents in the town. Daniel assigned us one of his team, Lee Hayes, as our selling agent and they secured us an offer within a matter of weeks. Unfortunately, we were unable to find a suitable property and ultimately lost the buyer so came off the market over... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
599. 

     A 5-star review by 'annie' 16/9/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     We chose Romans from 5 agents. There are a number of reasons why we were so impressed, as follows:

     1 Their telephone was always answered within 1 ring and messages always got communicated, even where this tipped over to Romans call centre. Usually we got a call back within the hour.

     2 Our valuation was carried out by the Assistant Manager, Matthew, rather than a "Valuation Agent" In itself this was a pleasant surprise and the valuation proved to be very accurate in terms of the price we sold for. Not an easy valuation for Matthew as very little property comes on the market in... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
600. 

     A 5-star review by 'Cemetry Junction Landlord' 16/9/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Delighted with Roman's letting service! Have been with them for over 5years now, they have taken care of my UK property while I've been based overseas. They have dealt with every aspect of letting my property in a timely and professional manner. The service has also been very personal, I am on first name terms with my agent (thanks Rob!) and on a number of occasions he has gone well beyond the contracted call-of-duty to help with various little issues that have arisen, which is invaluable peace-of-mind as I'm living so far away. My property has never remained vacant, they have always found new tenants for me as soon as old tenants have handed in their notice (all of whom have been of the most desirable nature) and they have always achieved the highest most competitive rate of rental income for me..... Highly recommended!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
601. 

     A 5-star review by 'Russ' 16/9/2011

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I let me house with Romans for many years. I must admit that my initial experiences were not great as I had tenants who did damage to the property and I didn't feel I was getting great service. This all changed when Kelly Saunders was assigned as my property manager. Kelly has an eye for detail and I really felt looked after as a customer. She represented my best interests as the landlord, but I also thought she was very fair with the tenants. I was really pleased with the amount of communication I received and the regular reports about the property's condition. Based upon the experience I had with Kelly as my property manager I would highly recommend using Romans Lettings.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
602. 

     A 5-star review by 'Justin and Carly' 15/9/2011

     Branch:

      

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     When we first saw our property on right move we contacted Romans about a viewing and they were very helpful. They organised our time of viewing and were always on time to meet us at the property. When we decided to make an offer on the property we dealt with Tim Harris who was very helpful, answered all our questions and made us feel he was doing all he could to help us in the process. After our offer was accepted everything was then handed to Lisa Roe to complete the sale. Lisa was very helpful, she always replied promptly to e-mails and calls, answered any questions we had and chased up both solicitors to ensure everything was going to plan, and it did!
     Romans were professional throughout the whole process and I would certainly purchase/sell with them in the future.
     Again a thanks to Tim and Lisa for all there help!
     I would rate Romans 5 stars.
     Justin and Carly

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
603. 

     A 5-star review by 'fflusher' 15/9/2011

     Branch:

     Roman House 118 The Broadway Warfield

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I don't often leave reviews, and this is the first time I have ever done so online, but I was compelled to find a way to reward Romans for the very refreshing, very professional service I received from the lettings division of the Bracknell branch. What really struck me was the way they did what they promised and also how the kept in contact with me. As a result a tenant was found quickly for my property. Thank you Romans

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
604. 

     A 5-star review by 'Andrew P' 15/9/2011

     Branch:

     167 Victoria Road

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     I and my wife are B2L investment buyers and have now dealt with Scott Caudwell and Mike Wilson of Romans Aldershot on 2 purchase occasions.
     They are both extremley helpful, easy to get hold of an provide regular updates. They represent the client but I also feel they take care of the buyers needs in a positive effort to make sure that the sale proceeds smoothly from all sides. We needed to make a number of extra visits to the property before completion for refurbishment planning and they were happy to arrange and accompany as this was important to us as buyers.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
605. 

     A 4-star review by 'Samantha' 15/9/2011

     Branch:

     246 High Street

     Services:

     Conveyancing

     Experience:

     Would you use the agent again? Yes

     I had the good fortune to visit Romans this Monday gone and I was very pleasantly surprised after visiting the other agents in Crowthorne. I dealt with Gary & Carl who were very friendly!! Offered me a hot drink before I even told them what help I needed. They were so knowledgable about the area and what I should do so I have invited them to see my house to sell it and have already decided that they will be my choice after the 'cold' reaction i got from the other agents..

     Very impressed as they seem to genuinely care.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
606. 

     A 5-star review by 'Mr C Jackson' 14/9/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I am delighted to provide a testimonial for Romans. The service we received when selling our home was both professional and efficient. The staff were knowledgeable and courteous at all times and I have no doubt that the tenacious and professional attention of our lead agent Chris Bisson helped us to achieve a very acceptable price for our house. The addition of a bespoke transaction mangaer ( Natalie ) helped to smooth the sale process and bring about a faster completion. Well done to the Romans team.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
607. 

     A 5-star review by 'Arseniy' 14/9/2011

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     I've been really impressed and very satisfied by the service I received from the sales team. Many thanks everyone and especially to Natalie Boyd - it was great working with you!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
608. 

     A 5-star review by 'Jackie Reeves' 14/9/2011

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     I had excellent service from Paul and his team at Romans in Woodley during the sale of my property and the purchase of the new one. They were always very pleasant and helpful and all the dealings I had with them went very smoothly, and I also appreciated the Energy Advice they gave, which was free of charge. I would be more than happy to recommend them to anyone.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
609. 

     A 4-star review by 'Debbie' 14/9/2011

     Branch:

      

     Services:

     Lettings (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     I had been in touch with Jessica via email from HK letting her know that I would be looking for a house to rent when I arrived back in the area. She sent me all the relevant information I would need, and as I hadn't rented in the UK before, was very welcome!
     The house we looked at was the first one I saw in Wokingham and was almost perfect for us, but I decided later on that we required a larger house and was shown one by another agent which suited us better.
     Jessica kept in touch and helped with anything she could and I would be happy to recommend her and the Romans team to anyone. We will be using Romans when we are looking to buy a house in the near future.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
610. 

     A 5-star review by 'Richard Bough' 14/9/2011

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Richard Bough has been managing the above property for a number of years and has been an excellent agent.
     There have been a variety of problems, culminating in the latest -an infestation of cockroaches, discovered when the tenants left: but throughout, problems have been dealt with efficiently and speedily. Communication has always been very good, and an ongoing dialogue easy to maintain.
     
     The address is Crowthorne House, Nine Mile Ride, Wokingham, RG40 3GZ---this does not appear on the list provided

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
611. 

     A 5-star review by 'Nick Flower' 12/9/2011

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Two weeks before I was expecting to move into a flat which I had agreed the terms on, the landlord decided to pull out of the agreement. This left me and my girlfriend homeless. Romans' Wokingham lettings team were fantastic at trying to find us somewhere else to live. Seirian Jones pulled out all the stops to show me round at short notice and in the end we managed to get an even better place to live. A massive thanks to Ellie and Jess who also kept me up to date with new properties that came to the market. Everyone was amazing!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
612. 

     A 5-star review by 'Mike Young' 12/9/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I have been using Romans for a few years letting an apartment in Reading. The staff have always been very efficient and courteous. In particular my letting agent rob flood always goes above and beyond to get the job done!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
613. 

     A 5-star review by 'Emma Doel' 12/9/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I have been very satisfied with the professional and friendly way in which Emma Doel has dealt with the changeover of tenants in my property.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
614. 

     A 5-star review by 'Jamie Hope' 12/9/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I have let my property through Romans for around 18 months while living abroad and have found the service to be exemplary. When tenants move out the porperty is well marketed and always quickly filled and all of the administration is efficiently handled in advance.

     My main contact at Romans Rob Flood is always proactive in all communication, keeping me informed and crucially sorting out any issues quickly, efficiently, with common sense and with the minimum of fuss. For me it means peace of mind and that I can relax knowing that my property is in good hands - thanks Rob and the team - 5/5 for the service

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
615. 

     A 5-star review by 'T Martin' 11/9/2011

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I spoke with Michal at Romans, Tilehurst in August this year and from then right up to our new tenant moving in the process was very efficient and smooth. I spoke to Michal mainly by email as I was overseas at the time, all my questions were answered by return and he moved quickly to find me a tenant. I am always very busy - the whole process was very painless and did not cause me any concerns at all. The service was excellent along with the communication right up to when our new tenant moved in. I would highly recommend them. Thank you Michal.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
616. 

     A 5-star review by 'Bert Hines' 10/9/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Kelly Saunders oversaw the change of tenancy at the above named property while we were on holiday. All the
     procedures were carried out thoroughly and efficiently thanks to Kelly.

     She is always very helpful and accessible, she is a credit to Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
617. 

     A 5-star review by 'stw' 9/9/2011

     Branch:

     246 High Street

     Services:

     Lettings (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     Carl helped us sell our home with the minimal effort - he did everything. Thank you Carl :)

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
618. 

     A 5-star review by 'rubesinthedust' 9/9/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Tony Gibson and his team at Wokingham change all the usual perceptions about estate agents. He is one of the most personable people I know and very thorough. Michael, his colleague, helped us through the process negotiating the price on behalf. I would recommend Tony and Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
619. 

     A 5-star review by 'thespongers' 9/9/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     My partner and I have been renting through Romans for 18 months now after selling our house through the same company due to work circumstances. They have acted professionally and treated us well as tenants. We have also met our landlady who is a very decent person so I suppose when you get all these things right you are bound to have a good relationship. Long may it continue.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
620. 

     A 5-star review by 'Polandgirl' 9/9/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Romans fix problems quickly when I have them with the property which is good. Tracey and shirley are also very polite. I have friends also fromPoland who do not have same luck with their agent. I am pleased with Romans

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
621. 

     A 5-star review by 'Michael Bubel' 9/9/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     I found the service from the initial stage precise clear and informative.The presentation of what my responsibilities were and what was need was excellent.Once agreed the house was marketing very professionally with excellent advice on what should stay/or not and excellent photos of the inside and outside taken.The way the house was to be marketed was presented in a very positive way leaving me knowing that the house was in good hands.Once the house was put on the market to be let the response were extremely quick and tennants of excellent quality were found extremely quickly within 1 week.The vetting of the Tenants and report give were also of a high standard and everything was completed quickly .Very highly recommended service with excellent after care.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
622. 

     A 5-star review by 'C Dahl' 9/9/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     We had an issue with a supposed leak in our flat and as the managing agents Romans were exceptional in helping to resolve the problems including investigations, surveyors and repairing and making good. Richard Baugh and his team went over and above my expectations as the agents and I would highly recommend their services to anyone considering letting a property through an agent.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
623. 

     A 5-star review by 'Pleased as punch' 9/9/2011

     Branch:

      

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Very pleased. Have been a landlady with Romans for about 5 years and have recommended to friends and family who have used them too.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
624. 

     A 4-star review by 'Mrs Bruce' 9/9/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Our experience with Romans has been generally really great! Particularly dealing with Emma Doel of the Woodley branch. All our queries/problems were dealt with timeously by Emma and she has always been polite and professional with all our dealings.

     Our only problem with Roman as a whole has been the direct debiting of our rent. Romans realised after approximately 6 months that they had not been debiting the correct amount which has resulted in us having to pay off the arrears.

     Other than that we have been really happy and hope that we can find a new property to rent within the next two months :)

     Finally, just a quick thank you personally to Emma Doel for all her assistance and understanding with all our dealings. You are an asset to Romans... :) x

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
625. 

     A 5-star review by 'Bondi' 9/9/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I was looking for a new property to rent and needed to find somewhere relatively quickly. I contacted Romas and viewed the above property within a day of calling - thanks to Jon Jackson- Bass. Within hours of viewing I had been accepted as a the tenant and was then assisted with all the paperwork, contracts etc by Natalie Cox.
     The whole process went very smoothly and I moved in a month later. I would like to thank them all for an extremely efficient and helpful, friendly service.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
626. 

     A 5-star review by 'cc' 9/9/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Moving in process was pretty easy. The property was managed and was originally with spark energy as in the contract, this was fairly easy to change.
     The notice process was also good. The lettings manager (Kelly Luck) was specially helpfull in explaining the procedures given my circumstances. The viewings for the property seemed to accomodate me, and I didn't feel pressured to let people into the property if I didn't feel particularly happy with it on a given day.

     On the whole a pleasant experience.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
627. 

     A 5-star review by 'not to be outdone' 8/9/2011

     Branch:

     76 Yorktown Road

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     The people at Sandhurst are worthy of a recommendation. They helped me sell even though the buyer tried to get the price down again after the offer had been accepted. Going on the advice of Marrk, we all managed to come to a reasonable agreement. It took him time and extra work, but he did it. Thank you to the whole team.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
628. 

     A 5-star review by 'happy tenant' 7/9/2011

     Branch:

     67 Victoria Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Many thanks to Romans for a Very helpful, friendly and Very professional service from the start i would definitely rent from them again and certainly recomend their services ! well done and thanks again :)

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
629. 

     A 1-star review by 'DEBBIE' 5/9/2011

     Branch:

     122 London Road

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? No

     Not all of the staff are unproffesional and imcompetant in this branch - but it just takes 1 or 2 to let the whole Company down.

     My previous two properties i bought and sold through Romans- no hitches - an impecable service provided. So why is the Lettings department letting the company down? Is it because they are too busy to care about their clients? or maybe just too young and inexperienced?

     
     I had problems in the information given out by Romans.I was told that i would not have to pay council tax on my property - WRONG -. If we had known this we would have asked the rent to... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
630. 

     A 1-star review by 'Constant Hassel' 2/9/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Well where to start...Very poor communication, do not respect their customers, and liars!
     Within the first month of living in the flat i rented there were issues. When i viewed the property i was told all issues will be resolved ready for move in date...Well the place still had smells of smoke, and mould everywhere. My water pump was leaking since i moved in, took them 2-3months to repair so this meant i had verly little water pressure for all that time, and i also had a 9 week old baby at that time. Then upon leaving and getting my deposit back, well the contract taht i hold and the one i... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
631. 

     A 1-star review by 'Mark' 2/9/2011

     Branch:

      

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? No

     PLEASE PLEASE do not use Romans Estate Agents, You really will regret it, no feedback, the customer service is shocking to say the least, do not sign the contract. Please take this information and look around at other agents, you will get a better deal with a proper estate agent, i wish i had read all the other complaints first, which are many.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
632. 

     A 1-star review by 'Julie' 30/8/2011

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Lettings (Prospective customer)

     Experience:

     Would you use the agent again? No

     Awful!

     Took £401 as deposit for property I viewed on 20th August. Went to their offices, completed all their forms and paid the money.

     On the 22nd they rang and said owner had decided to sell the property and sent me a form to get my money refunded, saying it would take 3 working days. Well it's now 30th August and since payment was taken on the 20th I think the 3 working days have passed. Plus why should I have to fill out a form requesting a refund.

     The money was still showing as pending on my account so I asked if they could fax my bank asking that the payment was not... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
633. 

     A 5-star review by 'bobik' 28/8/2011

     Branch:

      

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     Very helpfull, great property selection would use them again.Excellent

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
634. 

     A 5-star review by 'Peter Rooke' 26/8/2011

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? Yes

     Extremely professional and thorough service from Michal Matejka who went out of his way to make sure that everything went smoothly.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
635. 

     A 5-star review by 'june' 24/7/2011

     Branch:

     22 Market Place

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     Very pleased that we selected Romans for the sale of our property - professional service from Tony and team and from Natalie our Move Manager. They were readily available or would return calls promtly when we needed advice. Would recommend Romans to anyone considering moving home.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
636. 

     A 5-star review by 'Impressed seller' 7/7/2011

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     Excellent from start to finish nothing ever seemed too much trouble.
     Would recommend without hesitation

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
637. 

     A 1-star review by 'SickofSpivs' 30/6/2011

     Branch:

     122 London Road

     Services:

     Conveyancing

     Experience:

     Would you use the agent again? No

     V. Poor.

     Controlling and inflexible in my opinion

     Appera out of touch with reality.

     Tried to arrange a viewing - impossible, despite the current economic climate. Told me vendor would not be interested unless I viewed on an \'open day\'

     Business is obviously so good; that they do not need proceedable buyers.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (2)
     
     
638. 

     A 5-star review by 'madds' 24/6/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     romans in wokingham advertised my house and sold it within weeks they always kept me infomed and was honest about the price and didnt hide when it came to price reduction which in the end was the reason is why we sold, it you dont use romans it could cost you thousands
     Thank you romans and Michael Page

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
639. 

     A 1-star review by 'JJ' 22/6/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? No

     Terrible customer service, incompetent staff, AVOID them!

     This is the 3rd time I have tried to let a property through Romans, and I can safely say I have learned my lesson and will NEVER look at a property advertised by them again.

     I recently arranged to view an apartment to let with them, after finally getting through to someone in the lettings department I got a viewing. I arrived at the property promptly only to find 3 other couples already there waiting for the agent, after chatting we discovered that they had booked us all to view the same property at the same time. After a 30... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
640. 

     A 5-star review by 'Ali Costelloe' 6/6/2011

     Branch:

     2-3 Winton Square

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I have used various Romans branches over the last 4 years, in my capacity as Property Manager for a company that provides services to people with disabilities, and have found them to be helpful and honest each time. I have had very few issues in the 15 properties I have rented through them and when there has been a problem, it has largely been dealt with very quickly. They are understanding of our clients' situations and are very accommodating. I can't really fault them and it's clear why they're the largest agent in the area.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
641. 

     A 1-star review by 'Not very happy romans tenant' 26/5/2011

     Branch:

     122 London Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Do not use Romans, they have landlords that don't care about the tenants when you move out you are charged ridiculous amounts of money for repairs even if you didn't cause the damage. They take days to answer emails and weeks/months to action any repairs. Most of the properties are poorly decorated and in need of whole house refurb. Romans staff are happy to take your money but will hardly help you, always favour the landlord. I was left with no working cooker for 8 weeks over xmas, did Romans help, no. I'm still waiting for my deposit money back, should have got it march, they told me it was sent to the wrong bank account.

     Avoid Romans, do not use.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
642. 

     A 1-star review by 'Still waiting...' 11/5/2011

     Branch:

     2-3 Winton Square

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Terrible service manned by incompetent staff. Whatever you do, do not rent through Romans. They have been nothing but bad, turning up unannounced, not passing on messages and we're still waiting for our deposit back after moving out a month ago. I will never go near Romans again. They make other estate agents look good - and that is saying something!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
643. 

     A 1-star review by 'angry duck' 9/5/2011

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     Estate agent with no professionalism shown. Due to lack of basic admin on their part, i.e putting my offer forward to vendor in a timely manner, I lost out on the same property twice!!!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
644. 

     A 1-star review by 'Tired of Romans' 4/5/2011

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? No

     Where do I start?

     The manager visited us, gave us what he thought was a good price to market our property at, and all was agreed.

     After 1 investor viewing who decided against an offer after he asked what we thought at a hugely reduced price "because of family problem", the next was a woman who wanted a completely different type of property to ours-pointless-upon this viewing, the (what I can only describe as) child left his folder with client details in my property, then turned up unannounced and let himself into my property to pick it up!

     Next, the "assistant manager" rung up after... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (2)
     
     
645. 

     A 2-star review by 'torny' 13/4/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? No

     As soon as they get the contract signed, Romans lost interest to us. We have chase them up. The customer service is bad. Very, very economical with the truth.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
646. 

     A 1-star review by 'Cav' 16/3/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Terrible experience with the agent who was very swift to show around the property but only fooled us again and again once the deposit was made. None of the criteria set at the time of deposit was met although the agent kept saying that everything will be done when we move into the property. The house was covered with dust (everything including furniture, doors, windows, etc.) when we moved in, appliances are still not working after 15 days of the move. We have had a terrible experience and would never use the same agent again. Totally lost trust in the agency.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
647. 

     A 1-star review by 'Upset Customer' 25/2/2011

     Branch:

     122 London Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     A very unhappy tenant with broken heating since October last year - yes thats right through all the snow at the end of the year. We went over a week sometimes with no heat and its still not fixed now in Feb. The property manager is one of the rudest people I have dealt with in a long time and has absolutely no idea of what customer service is, but hey, she has a BA(hons) so I guess that makes it okay to talk to people like shite!
     Please feel free to post comments on my blog www.romanslettings.com and lets spread the word!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
648. 

     A 2-star review by 'FedupwiththisSH17' 24/2/2011

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     I've been renting a managed flat for 6 months now and since the start have been having arguments with the property manager regarding rising damp in the property. We have consistently been slapped in the face by our letting agent who denies the fault and has blamed tenant lifestyle and has told us to clean the mould off the walls.

     This flat has damaged my health and my belongings.

     I'm fed up. I went to Environmental Health about it.

     Overpriced. Unprofessional. Poor service.

     Go with Romans if you want to be patronized, deceived and violated.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
649. 

     A 1-star review by 'Notimpressed' 24/2/2011

     Branch:

     Unit 1 Chalfont Court

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     If Carlsberg made the worst estate agents of all time it would be this bunch of money grabbing time wasters.

     Their fees are extortionate, there services are terrible, and their viewing system is an absolute joke. They have no customer focus. All they see you as is another bag of money.

     If that's what you want from your lettings agent then go ahead choose Romans. If you want a estate agent who wants to look after you, go somewhere else!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
650. 1
     person found
     this helpful.
     

     A 1-star review by 'MartianGirl' 23/2/2011

     Branch:

     22 Market Place

     Services:

     Lettings (Prospective customer)

     Experience:

     Would you use the agent again? No

     Sky high fees. 14 days rent +VAT and no breakdown of fees offered. We found a great property on their books, but just too expensive to continue. Plus, I refuse to sign up to a

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
651. 

     A 4-star review by 'reviewer' 15/12/2010

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     My move manager was brilliant. She was my point of contact from beginning to end and she kept the chain moving - she was constantly ringing and chasing everyone to ensure we could all move as quickly and as smoothly as possible. It was going well - but close to the exchange bmy uyer withdrew, leaving me with no option but to re-sell my home or lose the one I wanted to buy. I called my Move Manager - my house was back on the market within hours and was sold to another buyer after 6 days.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
652. 

     A 1-star review by 'D P Dance' 25/11/2010

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     I offered on a "no chain" "quick sale" investment flat in July. I am still waiting to exchange as the vendor is in massive negative equity, (should they not have told me this), and has been unable to obtain approval from her mortgage lender to sell.

     I believe that they may have committed an offense under the Property Misdescription Act, and shall forward a complain to Trading Standards shortly, I spoke to the TSO yesterday and he said that they are brilliant in staying within the law, (just). I shall also be complaining to the Property Ombudsman as I believe that they have conducted them themselves in a manner likely to bring the Industry into disrepute.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
653. 

     A 1-star review by 'keith' 21/10/2010

     Branch:

     2-3 Winton Square

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Very very expensive, I viewed a rental property with Romans and the agent had never seen the property. The tenants showed us round in the end I have no idea why the agent was even there. We really liked the property so we made a full asking price offer and then we were hit by the amount Romans charge, over

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
654. 2
     people found
     this helpful.
     

     A 1-star review by 'Heartman' 29/9/2010

     Branch:

     2-3 Winton Square

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     Rude, aggressive & pushy children who are unable to have a developing adult conversation with open 2 way communication. As with all children they like to interrupt and throw toys out of the pram when things don't go their way.

     Continually called my mobile when advised not to, I work in medicine so I was with a pt, they knew this (especially one of them, who I believe to still be in nappies), he called my mobile several times in 20 mins and persisted even though I told him I couldn't speak, he also did the same at my wifes work.

     He accused me of being a prolific withdrawer even though I... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
655. 

     A 1-star review by 'TCF' 25/8/2010

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Quite happy to get us on board into their rented property at the outset of the tenancy agreement, but then when moving out it took 7 weeks to have our deposit returned. This was driven by our calls and emails rather than the other way around, and be aware of whats in your contract as Romans like to charge admin fees left, right and center for doing as little as co-signing a piece of paper.

     Communication - poor
     Care for the tenant - shocking
     Costs & fees - poor

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
656. 

     A 1-star review by 'herbie' 17/8/2010

     Branch:

     67 Victoria Road

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     We were totally disgusted by the treatment we received from this agent. They told us they had clients waiting to view and in 7 weeks they failed to obtain a single viewing. They insisted on an open house, when we said we did not want to wait, what a joke no one turned up. We found the staff rude. We would strongly advise any one cosidering them to forget it.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
657. 

     A 1-star review by 'mikayil' 17/8/2010

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? No

     Horrible experience. I cash purchesed the flat. They forgot to give me front entrance key. So I called them told them to fix it. They did not do anything for 1 week. Next monday manager gave a a key which was wrong again. Then he asked me to try another one at that point I told him to go and check it himself. I nearly went to court.

     Do not use Romans unless you have no option.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
658. 

     A 1-star review by 'Jim' 22/7/2010

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Shocking letting agent. We were just given the keys to the house with no inventory clerk. The place was dirty. When we moved out, they decided to try and charge us

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
659. 

     A 1-star review by 'Greedy Romans' 21/7/2010

     Services:

     Lettings (Prospective customer)

     Experience:

     Would you use the agent again? No

     Scandalous. We recently tried to rent a property through Romans. All agreed until we encounted their admin fees.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
660. 1
     person found
     this helpful.
     

     A 1-star review by 'Robbed by Romans' 28/6/2010

     Branch:

     22 Market Place

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Will never use again. Massive costs for very poor service and massive fees, ie to re-new the contract unaltered was almost

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
661. 

     A 1-star review by 'B' 16/6/2010

     Branch:

     94 Fleet Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     ]]
     Shocking customer service and a bunch of theiving rip off merchants. They tried to rip me off by charging for contract renewal fees of

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (3)
     
     
662. 

     A 4-star review by 'Jay' 15/6/2010

     Branch:

     30 - 30A School Road Tilehurst

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     A bit pricey but very professional.

     My only reservation is the fact that they force tenants to renew their contracts every year ather than let them change to rolling contracts. This caused us some issues when we wanted to end the tenancy and found out that we wouldn't be able to leave the house for nearly three months, which was awkward since we offered on a house as first time buyers with no chain and didn't expect to be tied in in the rented property for som long. However, Romans and our landlord were flexible and we could leave earlier, as soon as they found a new tenant.

     Overall, a good experience and wouldn't hesitate to use them again in the future.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
663. 

     A 3-star review by 'hampsta' 17/5/2010

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     We rented a 2 bed flat for almost two years with the Reading office, and ended up buying a property being sold through Romans in Caversham. When we explained we were renting with them and both parties were keen to move quickly, they said '

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
664. 

     A 1-star review by 'ayer' 11/5/2010

     Branch:

     122 London Road

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Romans lettings in Camberley. Their modus operandi is very simple for ripping a tenant's deposit is very simple. It is done legally and officially in connivance with their " recommended cleaning company (2 of them who quote similar prices - prices which are 3 times more than those of normal cleaning companies) and their "independant inventory clerks" - Oakley and Jane. You have to use " their recommended" cleaning company . If you use the other normal cleaning companies, the "independant inventory clerks" Oakley Jane, will make sure, that they put the remarks that the cleaning has not been... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
665. 

     A 5-star review by 'Loobyloo' 26/2/2010

     Branch:

     2-3 Winton Square

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     The Romans (Basingstoke) team was outstanding, sold my house in the first week for my full asking price! I can't understand the bad reviews! The most honest agent I have dealt with and would recommend in a flash! Thanks guys!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
666. 

     A 5-star review by 'relocation relocation' 26/2/2010

     Branch:

     2-3 Winton Square

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I took their advice in selling my house and I was particularly interested in the 'Open House' idea as it usually gets more money for people. I was pleasantly shocked as they got me 3 offers and I ended up with

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
667. 

     A 5-star review by 'Adriane' 25/2/2010

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     We rented with Romans for 1 year and they were really efficient. Fees are a bit expensive when compared to other agencies; however, the service provided was well paid off. In particular management of the property (Jason). Quick response, efficient, full deposit back in 3 days after check out. Could not be better.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
668. 

     A 2-star review by 'mike' 3/2/2010

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     I must admit I was shocked with Romans Bracknell. I got phone calls from different people asking the same question about our viewings! I got emailed properties way, way (way) out of my budget even though I stirctly stated what I would be willing to spend. We never saw the same agent at a viewing more than once in a row and didn't feel as if we were being treated like customers that were worth their while?!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
669. 

     A 1-star review by 'Letdown' 1/2/2010

     Branch:

     122 London Road

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? No

     I'll try to keep this brief!

     Seven months rent arears and court costs, only consolation that they are holding the initial months rent in advance and the deposit, which they then say they are taking

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
670. 

     A 1-star review by 'PB' 16/1/2010

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     ]]
     Romans is without doubt the worst estate agent I have ever dealt with. They are liars and do nothing for their fees. We put our property on the market with them and they sold us the '

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
671. 

     A 2-star review by 'Akkas' 8/1/2010

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     An organisation which claims high levels of efficiency and customer satisfaction - it would seem that this organisation would rather leave a property empty then to accelerate a check in, so that a tenant is able to occupy the premise early.

     The tenant would benefit from being housed sooner, the landlord would have his/her property rented earlier and the agency would gain from recieving there management fees earlier yet - Romans would prefer to wait the full 7 days before handing over a property as their procedures are some what inflexible.

     There is certainbly no personal touch, and... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
672. 

     A 1-star review by '1st_time' 16/12/2009

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     Put an offer in, accepted, but lost out to another offer. Had a rude telephone call telling me this from the Reading office, followed by an even ruder letter, which gave me the distinct impression that they viewed me as the lowest form of life. I'm a 1st time buyer with a large deposit, no chain, can move quickly or slowly depending on others - you would have thought desirable, no?? My pickyness - wanting a property with a functioning roof for example, was mocked - I should apparently go for the 1st property I viewed, irrespective of condition, price or fit to my requirements, and I should accept their recommendations on mortgages, & conveyancing (which took 6 emails to cancel!) without query. They also phone me daily, and keep emailing me details of properties I've already said I've no interest in - I don't want a bedsit / studio apartment thanks, nor do I want to move to an entirely different town to the one I'm house hunting in... In short, AVOID

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
673. 

     A 1-star review by 'Max' 10/12/2009

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     
     
     
     
     User 'Max' rated Romans but did not write a review.

674. 1
     person found
     this helpful.
     

     A 1-star review by 'How are these people in business?' 14/11/2009

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Possibly the worst agents in the world? Apart from charging fees for everything possible (especially poignant was the reference fee for each of the two of us even though we were paying the one rent together!), they charged us for getting the property professionally cleaned even though we cleaned the place for 4 solid days before moving out. I could cry because they removed almost

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
675. 1
     person found
     this helpful.
     

     A 1-star review by 'John' 10/11/2009

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     We put our house on the market with Romans last year (Fleet branch). It was obviously a difficult time for anyone to sell back then. When we did get viewings, the agent turned up early whilst we were still in. The manager and his staff inundated us with calls, despite us telling them not to ring one of us whilst we were at work. I can't answer my phone at work, but call after call after call - staff were told to ring my partner but they didnt listen. Pressure tactics to try and lower our asking price way way below anything near what we wanted. Didnt take our opinions into acount. Eventually, we took the house off the market, waited a few months and tried again with another agent who sold it in less than a third of the time Romans had our property on the market. There are a lot of Romans boards up along the streets, but they dont have enough time to dedicate to a sale as staff must be dealing with numerous properties at once. Very poor company.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (3)
     
     
676. 

     A 1-star review by 'NOMAN_ROMAN' 7/11/2009

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? No

     Romans - please look around before you approach the Romans Estate Agents.

     It's an irony that I've to choose a single star for them in their rating. I would personally have no stars when rating them.

     They rush you into making a decision!

     Once you given them a quote, they would call you with an hours time to say that the quote is not enough... Surprise surprise, the actual seller is not even informed about the price you quote!!!!

     Don't go with them.. Trust me... You would go through lot of stress when you buy property from Romans.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
677. 

     A 1-star review by 'Aremel' 30/10/2009

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Ridiculous fees (

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
678. 

     A 1-star review by 'jason' 13/10/2009

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Never ever rent from Romans.

     I rented a house from the Bracknell office and the following happened:

     Lots of hidden cost such as a

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
679. 

     A 1-star review by 'Avoid Romans' 1/10/2009

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Truely Truely the worst service. I really cant understand how some people still have their jobs.

     Dealing with Romans, we rented a property we saw advertised at the Lower Earley branch. We likely the property and decided to go for it, after the inital silly high fees for paper work we was in and Romans had a chunky

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
680. 

     A 2-star review by 'superted187' 1/10/2009

     Services:

     Lettings (Prospective customer)

     Experience:

     Would you use the agent again? No

     We viewed a property in Reading with Romans and initially decided to Let it out.

     We decided not to as we were put off by Roman's various fees and charges, which we have since discovered are among the highest in the area.

     Our advice - shop around.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
681. 

     A 1-star review by 'Roge Romans' 13/9/2009

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     I am not at all surprised by the negative comments about Romans, they are by far the worst agent in the area. They may look good from the outside, but once you've signed on the dotted line it all goes down the drain. They use threatening tactics to pull the wool over your eyes, promise the earth and don't deliver. They are rude and arrogant and think they are always right. I have moved to another agent to sell my house which are far more pleasant.

     I have read about the case many years ago in which they were taken to court for sticking For Sale signs at their own employees house to boost exposure, if they can do that, what else are they doing? Avoid at all cost!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
682. 

     A 1-star review by 'oohtaboo' 9/9/2009

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     Stay away from Romans. They use appalling tactics and are terrible liars, doing their best to speak so loud and fast on the phone so that you can't get a word in! Saw a house through them, offered full asking price..fairly sure they have not bothered informing vendor of our offer because surprise surprise they have one of their own clients lined up to buy it (with a lesser offer) and have persuaded the vendor to take house off market until said client sells his house!! Such poor advice to give their clients and a piss poor way treat me as a potentail purchaser...not to mention failing to fulfill their legal obligation to inform their client swiftly of all offers made!
     I hear they are due to open an office in Caversham soon - heaven help us! Don't use Romans, use anyone else!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
683. 

     A 4-star review by 'Stef' 24/8/2009

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? Yes

     I used Romans to rent a property in 2007. The first property we viewed, we fell in love with so put down a holding deposit. However the landlord (not romans) pulled out at the last minute but Romans found us another suitable property less than 24 hours after. I found that the customer service was very good and they were always helpful. No problems with the deposit return so was very happy. However i am now looking to rent again and have contaced romans a few times regarding properties, but no one got back to me, therefore i do see that their once fantastic customer service has gone down hill.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
684. 

     A 1-star review by 'Do not let romans manage your property' 20/8/2009

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? No

     My problems started after I asked Romans to take over fully managed services of my property. They clearly have too many properties to look after per person (I have since found out they have 200+ properties per property manager) as response times were terrible, maintenance was delayed and some never actually got done so in the end I gave up on them. I also had direct contact with my tenants and checked up on Romans and discovered that messages I had been passing to them had never reached my tennants and that they had been reporting issues repeatedly and not getting any support and Romans had... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
685. 

     A 1-star review by 'Digusting Romans Yateley!' 17/8/2009

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     Romans Yateley "Live auction!": These guys asked me to increase my offer 5 times using it to intice an auction / bidding war between other interested parties to get closer to asking price.

     While I had the offer(s) in ( and all this bidding was going on) the house was not 'under offer' but still taking viewings and other offers!

     When I eventually said this is ridiculous, give me a figure the seller will accept they came back with a price (4k under asking). I agreed to that price and as far as I was concerned the property was sold STC.

     Next, they call back saying another party... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
686. 1
     person found
     this helpful.
     

     A 1-star review by 'What has the Romans ever done for us?' 17/8/2009

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     I'd rather live in my own sick than deal with these money grabbing ******** again. I'm in the middle of writing an official complaint to the Office of fair trading due to their underhand tactics. They want

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
687. 

     A 1-star review by 'Rob' 7/8/2009

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     Absolutely terrible. Excuse after excuse IF they answer the phone. The best/worst one was when selling my second home they tried to sell the home I was in! No response, had to go directly to the solictor to get it fixed. Extremely rude and all their mistakes were either blamed on a different department or even on me. Inept. I'm amazed they are still in business. At my office I said I was having issues with an estate agent and 9 different people instantly said "Romans?". The lesson I have learnt is to ask around beforehand as if I had I would not have gone near them. Avoid!!!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
688. 

     A 1-star review by 'Clean house for nothing' 28/7/2009

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? No

     I used Romans Bracknell to try to sell our property, in the contracted term we had very little viewing, the ones we did have, we were told the people could afford, but often the buyer would state on viewing they were only thinking upto a price nearly 90 K under our asking price. So many time they booked a viewing and would know on the door to tell us they had just found somewhere or needed to cancel urgently due to a problem. We did get offers but way below the asking price, which Romans were comfortable with, and we reduced by 40K too! I had lots of Romans staff around showing property that had never seen it before and only 2 persons appeared to "try" and sell it during a viewing. I would not use again

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
689. 1
     person found
     this helpful.
     

     A 2-star review by 'stripeyrache' 25/6/2009

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     This specifically relates to Romans in Bracknell. They continue to advertise properties for ages after they've had offers accepted or even been sold, they don't mention anywhere that it is Sold STC like other agents in the area do. When looking to buy I phoned up about three properties all of which I was told were gone.

     Although they took all of my details they didn't contact me about new instructions. When we did see a house that we really liked we put in an offer. In the end the vendor went with another offer over ours, Romans didn't think to call us and let us know. When my partner eventually called and spoke to the branch manager, he was bluntly (and rather rudely!) told that "you obviously didn't offer enough money, did you?". We had offered the asking price.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
690. 

     A 2-star review by 'TOpcat' 15/6/2009

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     
     
     
     
     User 'TOpcat' rated Romans but did not write a review.

691. 

     A 1-star review by 'UNHAPPY CAMPER' 28/5/2009

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? No

     Was on with them for months and couldn't sell, kept saying drop the price drop the price and was then rude when i picked the keys up to give it to another agent. To top it all off left my front door unlcoked. STEER CLEAR.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
692. 1
     person found
     this helpful.
     

     A 1-star review by 'tasha4340' 12/5/2009

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     My first dealings with Romans was when I informed the estate agents that I would be vacating my rented property. 3 weeks later I was advised that I needed to be at the property at a certain time as they had a viewing and did't have keys to get in. I spent the whole morning cleaning the house whilst trying to occupy my 5 month old son and when the time came no one turned up nor did anyone have the corteusy to ring and let me know that the viewing was taking place. This happened once again the day before I was due to move out needless to say no one turned up yet again. I was then advised in a... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
693. 

     A 1-star review by 'Baggy' 7/5/2009

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? No

     There's no real point to go over the details - so many people here seem to have had the same experience with this crowd over and over again.

     They don't care about you. They don't care about your property and they don't care about your tenant (or what kind of tenant you have). They just want your money.

     Please - take a wide berth and find someone else that doesn't have a wallpaper roll long list of people who have complaints about their service.

     ....and be careful of who you go to...there's some others in this area that are no better than Romans, especially when it comes to property letting.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
694. 1
     person found
     this helpful.
     

     A 1-star review by 'another_romans_victim' 22/4/2009

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     This review is for the Sandhurst branch (I should think it'll be all the same for others).

     They have been bugging me for months trying to get me to go with them but their 2% +VAT fees were way too high. They were in no mood to reduce their fees (which I can understand in the current climate), and there was no chance in the world I would pay that amount either. Anyway further negotiations resulted in no conclusion so I decided to approach another agent which were far more pleasant (unlike Romans arrogant attitude) and were happy to negotiate a good fee, until Romans found out about it and... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
695. 

     A 1-star review by 'Orlando' 14/4/2009

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     After leaving University I have rented a number of properties through numerous agents and Romans were by far the worst of them all.

     During my time in the property managed by Romans my deposit had numerous deductions taken from it without any notification whatsoever, moreover after paying in excess of

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
696. 

     A 1-star review by 'Little miss sunshine' 6/4/2009

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     If you would like someone to be rude and obnoxious to you over the phone I would recommend phoning Romans! I don't think any of them know what good customer service is.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
697. 

     A 1-star review by 'Raju' 18/3/2009

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     Very unethical company, did not remove the property off the market when accepting our offer (for over 6 weeks) now they tell me they have a better offer.... Seemed dubios from the start and just kept us hanging.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
698. 

     A 1-star review by 'VG' 17/3/2009

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     
     
     
     
     User 'VG' rated Romans but did not write a review.

699. 

     A 1-star review by 'jenb' 20/2/2009

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? No

     WHERE DO I START!!! This estate agent prioritises making money for Romans over looking after the customer and their property.

     I used them for 18months before transferring to Village Properties who have been EXCELLENT.

     I have had to seek compensation twice from Romans for (1) not complying their their agreement, and (2) carrying out substandard maintenance. Let me clarify....

     The first tenant we got in the property was recommended by Romans as the 'best option' out of a list of tenants. They gave him keys to our property before the deposit had cleared [against their terms] and... (read more)
     

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
700. 

     A 1-star review by 'KateJS' 16/2/2009

     Services:

     Lettings (as a Landlord)

     Experience:

     Would you use the agent again? No

     My tenant mistakenly sent his notice to Romans in Tilehurst instead of to me (I only had them for tenant-finding). Not only did they not phone me to tell me that they had received it, but when challenged about it they lied about the date it came, to try to conceal the fact that they had been sitting on it for 10 days. And they had told my tenants that they had to switch elec/gas to a particular supplier, with no reference to me! I suspect that they are getting backhanders for this - can't think why else they'd do it.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (2)
     
     
701. 

     A 2-star review by 'Brucetta' 9/12/2008

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     Useless! No communication, unhelpful and many staff rude, obviously they dont need sales! Would never consider buying from again.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
702. 

     A 5-star review by 'happyhousehunter' 11/10/2008

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Delighted with the sandhurst office, sold my house in a very tough market by offering the right advise on price and sale by open house which in all my years of buying and selling hadnever been offered before. Will use them again.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (5)
     
     
703. 

     A 4-star review by 'cubicle2' 29/9/2008

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I sold two properties now through Romans Estate Agents in Fleet and found the service extemely helpful. Jonathan in particular was a great help throughout my sales and will be recommending them.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
704. 

     A 5-star review by 'Neil' 29/9/2008

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     I brought my first property using Romans and I was very impressed with the whole service. I also used their conveyancing service which I found excellent. At every stage of the process I received email and text updates and I felt confident that they were following up for me. The sale completed very quickly thanks to dealing with professional people at every stage. I would highly recommend them.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
705. 

     A 5-star review by 'Lorraine' 29/9/2008

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Fab! We have used Roman's twice, when buying and selling our first house and buying our current house. The guys there are all so helpful and can't do enough for you, they didn't push us to make decisions, they only showed us houses that were applicable to us and matched our top 5 criteria. We also used the conveyancing, as first time buyers this was a wise choice! We had courtesy calls on a weekly basis and were kept in the loop at all levels of the sale. Would definitly recommend and use them again!!!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (2)
     
     
706. 

     A 4-star review by 'sarah' 26/9/2008

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     I have bought and sold several houses over the last few years and have been more than happy with romans, i will use them in the future , and will continue to reccomend them to others.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
707. 

     A 5-star review by 'Adam' 5/9/2008

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? Yes

     Had more for sale than anyone else and were very polite and helpful certainly thebest in the area we were looking

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
708. 

     A 1-star review by 'James' 14/7/2008

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     Absolutely disgraceful tenancy charges!! We had two seperate viewings in the Reading area and on both occasions the agent, knew next to nothing about the properties! The landlord of the second property did all the work for the agent.

     The real killer though was being told that we had to pay 12 days as an admin fee (tenancy cost) which on a

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
709. 

     A 1-star review by 'CB' 30/6/2008

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? No

     Romans do nothing to change the bad impression that many people have of estate agents.

     They employ dubious tactics in order to win the work initially, talking up their services and being overly optimistic on pricing and selling strategy, only to recommend substantial (10%) recommendations for a price reduction within weeks of the property going on the market, and again just a few weeks later. OK, it's a difficult market at the moment, but they're supposed to be the experts so how can they get it so wrong in such a short space of time.

     They fail to keep you informed of progress (or lack of!) and don't even bother to notify you for almost a month when your contact leaves the branch.

     Propsective viewers are allowed to simply disappear, whereas I would expect them to keep chasing in order to maintain a good level of interest from buyers.

     We are now taking our business elsewhere.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
710. 

     A 1-star review by 'SD' 27/6/2008

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? No

     Wouldn't use them again, they seemed completely lazy and very rude.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
711. 

     A 1-star review by 'PK' 27/6/2008

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? No

     Truly appalling, found them arrogant and unprofessional.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (1)
     
     
712. 

     A 1-star review by 'Caversham' 7/6/2008

     Branch:

     33-34 Market Place

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? No

     
     
     
     
     User 'Caversham' rated Romans but did not write a review.

713. 

     A 5-star review by 'Happyone' 18/4/2008

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Got me a buyer where other agents had failed. Price was okay.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
714. 

     A 2-star review by 'Bung1e' 16/4/2008

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? No

     I have had my house on the market with Romans for 2 weeks within the the 1st week they wanted me to drop the price buy over

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
715. 

     A 1-star review by 'Loopie-Lou' 26/1/2008

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     We have had our house on the market with Romans twice - first time gave us a very good story but they were total crap. They contacted us later on and asked for another chance to market the house - we were very clear what we expected to see improve service/marketing wise from them but, surprise, surprise, it was just the same as before, if not worse!

     Would not recommend them at all - zero pro-activity, no contact or updates, don't follow up on viewings and don't provide feedback. Just completely rubbish.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
716. 

     A 1-star review by 'Jokes' 17/1/2008

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? No

     Very very unproffesional. Their skills! Well what skills! Joke, they should really try n get a job they are good at!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
717. 

     A 1-star review by 'samjay' 12/1/2008

     Branch:

     2-3 Winton Square

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     We tried selling our house through the Basingstoke branch of Romans. They begged for us to give them a chance and claimed that they could sell our house within a month, that was in Oct '07. We have just given them notice to come off their books Jan'08.

     Be careful, they misinform you, 5 weeks into their trap they tell you that you have to reduce your asking price. They say that they accompany all viewings, but they don't infact it is policy for the vendor to do the viewings. The staff are rude and care only about the NVQ's that they have because this makes them fantastic.

     I would NEVER recommend them nor would I purchase a property through them.
     They are not estate agents but useless, lazy and rude individuals who expect to do nothing for thei commission but sitting on their backsides.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (2)
     
     
718. 

     A 5-star review by 'Paul West' 12/1/2008

     Branch:

     Roman House 118 The Broadway Warfield

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? Yes

     Fantastic valuer, kept everything simple, suggested a higher price than I expected and it sold at that price to, very proactive, very refreshing having previously dealt with another firm in Bracknell starting with P which was disapointing by comparison.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
719. 

     A 5-star review by 'Thanks romans' 8/1/2008

     Branch:

     33-34 Market Place

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? Yes

     What can I say, after being on the market for months with another agent I went to Romans and sold straight away.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (2)
     
     
720. 

     A 1-star review by 'nevermore' 1/11/2007

     Branch:

     33-34 Market Place

     Services:

     Lettings (as a Tenant)

     Experience:

     Would you use the agent again? No

     I always have to chase them and they don't reply to my emails, don't return phone calls. I'd expect a much better service for

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
721. 

     A 1-star review by 'sg1974' 7/8/2007

     Branch:

     33-34 Market Place

     Services:

     Sales (as a Buyer)

     Experience:

     Would you use the agent again? No

     I TRIED to buy a property using them.....

     I made an offer of 98% of the asking price on a house which was "refused". Another offer of 99% was also turned down. I declined to offer the requested 100% as I was already stretching.

     Months later I successfully bought another smaller house on the same street. I bumped into the owner of the first house one day and the subject of his house sale came up. Turns out that he had not received details of my offers from Romans and would have accepted 98%.

     We've both instructed lawyers.

     PS - This is also the company prosecuted a couple of years ago for placing "SOLD" signs outside the properties of employees and friends.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
722. 

     A 2-star review by 'Not Happy' 2/8/2007

     Branch:

     33-34 Market Place

     Services:

     Sales (as a Vendor)

     Experience:

     Would you use the agent again? No

     Shame there isn't a section called "Sales- I tried to sell a property using them" because this is exactly what I did. Had a standard 16 week contract, they produced about 6 viewings for the entire contract, one of whom was an employee of the group! After the inital 5/6 weeks were up they basically gave up, kept pusing me to reduce the price drastically and failed to actively market the property - they were only interested if someone actually walked through the door and asked to view my property.

     One person wanted a second viewing, initial appoinment cancelled and romans failed to make another appointment.

     Also full of excuses - market very slow, lots of properties available etc etc etc.

     Would not touch them with a bargepole ever again!

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)
     
     
723. 

     A 1-star review by 'John' 3/7/2007

     Branch:

     33-34 Market Place

     Services:

     Sales (Prospective customer)

     Experience:

     Would you use the agent again? No

     Awful.

     More like a marketing company than true estate agent. Only interested in numbers and figures and building a chain. If you are on the market with a different agent they won't touch you, meaning missing out on a property that is ideal.

     Don't seem to care if they upset people, as so many fall in to the trap of seeing a lot of their boards and thinking they are the best... they are the exact opposite and i have heard countless other stories about them upsetting people.

     Was this review helpful? Yes
     
      
     
     
     • Report Abuse
     • Agent Response & Comments (0)