Oxford, OX4
2.7/5, 6 reviews
33% recommended
0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction



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“I was interested in a property and was told i ......”

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Jul 15,2014
Minithumbdown
Demi
By: 'oxford'
Jul 15,2014
4 people found
this helpful
I was interested in a property and was told i had to pay £120 referencing fees which i transferred into connells account without an agreement or signing anything!
However due to unfortunate circumstances i had to pull out of the tenancy before my refrencing had even started so i requested a refund to which i was told by another agent "if i was to of read the smallprint this is non refundable" but obviously i did not sign anything so i was entitled to a full refund.
i was told this money would be refunded into my account within 3-5 working days, this did not happen so i called connells again to which i was told i would have to wait another 3-5 working days as it was not processed.
Still didnt happen so i called again and when the agent answered Demi was on another call so i told her my issue and she said she would have a quick look, In the meantime Demi had obviously finished her phone call and asked who was on the phone and when the other agent said it was me Demi then replied " Oh my god again shes doing my head in"
If my issue was resolved i would not need to keep calling and she was quick enough to take the money but when it comes to giving it back its another story!
Very unprofessional and i wuld not recommened anyone going there in the future.
Im glad i pulled out of the property as i would not want to deal with them again!
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Opening Hours
Address

Connells
1\\\/2 Bank Court Chambers, 60 Between Towns Road
Oxford
Oxfordshire
OX4 3LR
01865 748448

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £0 £0
Lettings 100% 33% £1,050 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 2 0 0 0 1 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“My manager and I asked Connells to help us fi......”

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May 25,2023
Minithumbup
Fabiha
By: 'Veronica'
May 25,2023
0 people found
this helpful
My manager and I asked Connells to help us find a tenant for a property I own nearby. We were served by Fabiha Hoque. She was very friendly and helpful. She kept us informed all the time and after carrying out all the necessary checks ...
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“*UPDATED. Our agent called us to apologise about what had ......”

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Aug 18,2022
Minithumbdown
By: 'leonora'
Aug 18,2022
0 people found
this helpful
*UPDATED. Our agent called us to apologise about what had happened and we really appreciated this. She also offered to give us another viewing before we move in* Beyond bad. Had our first viewing of our flat we brought off plan and the estate agent ...
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“Very poor service! I was with connells for ov......”

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Mar 07,2021
Minithumbdown
By: 'Josephine'
Mar 07,2021
0 people found
this helpful
Very poor service! I was with connells for over 6 months with very limited viewings and no serious offers, since going with a different estate agents I have had more viewings in 3 weeks than I had in 6 months with connells. I often couldn’t get through ...
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“Worst expirience ever. The branch manager Fai......”

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Jan 24,2021
Minithumbdown
By: 'George'
Jan 24,2021
2 people found
this helpful
Worst expirience ever. The branch manager Faisal, worst kind possible...can u move at the begining of next month?! Is it okay if we send sombody to paint the house afther u move in?! Can u pay 6 months rent up front because of poor credit ...
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“Had the pleasure of meeting Shaun (lettings manager) he was ......”

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Jan 06,2018
Minithumbup
Shaun
By: 'William'
Jan 06,2018
0 people found
this helpful
Had the pleasure of meeting Shaun (lettings manager) he was very helpful with lots of knowledge, i felt at ease talking with him, i will be taking my business to his team....
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Comment on agent fees
Not the cheapest but competitive.
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“I was interested in a property and was told i ......”

Share on :
Jul 15,2014
Minithumbdown
Demi
By: 'oxford'
Jul 15,2014
4 people found
this helpful
I was interested in a property and was told i had to pay £120 referencing fees which i transferred into connells account without an agreement or signing anything! However due to unfortunate circumstances i had to pull out of the tenancy before my refrencing had even ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Connells, Oxford OX4 3LR



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