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Haart
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Reviewed by Janner_girl on 1st May 2011
I would not use the agent again
- Services:
- Sales (Prospective customer)
I viewed one property with Haart and that two phone calls on my behalf to get a viewing as the promised call back to confirm never happened.
The property details said that it was Freehold and double glazed except for the kitchen. The Agent said that she had never been to the flat before so it was a good thing the seller was there and did the actual showing around and selling of the flat - the agent barely said a word the whole time and stayed in one room. When the seller told us that the flat was actually leasehold and all of the windows were single glazed all the agent could do was say "Oh that's embarrassing!"
After the viewing the only selling she did was the inevitable Mortgage service pitch that all agents do and when I said I had another viewing that afternoon just said 'oh go and see that one then and let me know' and that was it no follow up phone call for feedback or to suggest other properties like other agents had.
A pretty lazy service overall.
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Customer Relations Manager, 3rd May 2011
Hi Janner_girl
Thank you for your review, and I'm sorry that it was a less than positive experience for you.
I would very much appreciate it if you could tell me the property address in confidence so we can address this issue. My email address is melanie.smith@haart.co.uk, thanks.