“Your Move in Sutton are fantastic! They have just sold ......”
5 Star Review
Jun 27,2014
By:
'Anne'
Jun 27,2014
Branch: Sutton, 2-3 Regent Parade, Brighton Road
Services: Sales (as a Vendor)
Sold price: £187000
Would you recommend?: Yes
Postcode: SM1
Branch: Sutton, 2-3 Regent Parade, Brighton Road
Sales (as a Vendor)
Sold price: £187000
Postcode: SM1
4
people found
this helpful
Your Move in Sutton are fantastic! They have just sold our property and we cannot praise them enough. The whole team are proactive, knowledgeable, friendly and professional but in particular we have to give a special mention to Derek Liu and to the negotiator who dealt with our sale, George. It has taken us a year to sell our flat, not because of the property itself or the market, but because we unfortunately wasted the best part of 6 months last year on a sale that proved to be a non-starter from the outset. The agent we initially instructed and who dealt with the first sale was appalling! no customer service, forgetting to bring keys to a viewing and we ended up showing the applicant round, after doing a hard day's work ourselves! and over all they took advantage of the fact that I used to be a Sales Negotiator so my partner and I ended up pretty much doing their job for them. I had invited Derek from Your Move to value the property at the same time but chose the other agent due to a family connection and also their fees were cheaper, This has proved to be an extremely stressful and expensive lesson. When the non-starter sale eventually fell through we went back to Your Move, somewhat sheepishly, as Derek had impressed us greatly on the original valuation. They welcomed us back with open arms and we completed on our sale yesterday with a decent purchaser and without having to go through a whole lot more stress as we felt guided, advised and thoroughly looked after. We have come to the conclusion that a terrible service is difficult to forget but a wonderful service is easier to remember, with a smile on your face! so well done Your Move, namely the Branch Manager, Phil, Derek, George and Andrew. May you continue to reap the rewards of your success. We are already recommending you to family and friends......
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This is a classic example of a client using an estate agent that doesn't have enough experience of dealing with property in the area.
When choosing an agent make sure there are staff that live in the area as well as have a good local knowledge.