0% sales valuation accuracy
0% sales fee satisfaction
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Jun 13,2014
Jun 13,2014
2
people found
this helpful
this helpful
I chose to sell my property with William H Brown after a fantastic sales pitch by the branch manager. However, after that initial visit things started to go down hill. I had virtually no contact from the branch manager or his team after putting my property on the market. I raised a complaint with William H Brown which was not resolved and again I was not contacted. My property was on the market for eight months and only had four viewings (3 of which I conducted myself), and absolutely no feedback from the agent. Thankfully my house did sell but, received absolutely no information from the agent unless I contacted them. The service was poor and did not meet the expectations raised during the initial sales meeting.
I signed up to the incentive which meant I paid £240 up front for advertising my property which they advised me would be refunded if I used their recommended solicitors. The solicitor then informed me that this is not an automatic refund off the cost and needed to go through their head office. Lets just say I am still waiting for the refund.
This was the first time I've gone through the process of selling/buying a house and would strongly recommend you do your research before selecting an agent, and read all the fine print before signing anything.
In summary I was very dis-satisfied with the overall customer experience with William H Brown and feel particularly let down.
I signed up to the incentive which meant I paid £240 up front for advertising my property which they advised me would be refunded if I used their recommended solicitors. The solicitor then informed me that this is not an automatic refund off the cost and needed to go through their head office. Lets just say I am still waiting for the refund.
This was the first time I've gone through the process of selling/buying a house and would strongly recommend you do your research before selecting an agent, and read all the fine print before signing anything.
In summary I was very dis-satisfied with the overall customer experience with William H Brown and feel particularly let down.
What agent could do to change your mind?
I was very dis-satisfied with the customer service, feedback and honesty, and this is an aspect this agent needs to address.Attached Filesnbsp;
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Latest Reviews
13th Jun 2014
reviewed by 'Steve'
Opening Hours
Address
William H Brown
80 Queen Street
Morley,Leeds
West Yorkshire
LS27 9BP
0113 253 7100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £143,000 | £143,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jun 13,2014
Jun 13,2014
2
people found
this helpful
this helpful
I chose to sell my property with William H Brown after a fantastic sales pitch by the branch manager. However, after that initial visit things started to go down hill. I had virtually no contact from the branch manager or his team after putting my ...
read full review
read full review
What agent could do to change your mind?
I was very dis-satisfied with the customer service, feedback and honesty, and this is an aspect this agent needs to address.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
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Complaints Procedure
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