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Martin and Co
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Reviewed by AngryAsHell on 7th March 2011
I would not use the agent again
- Services:
- Lettings (as a Tenant)
I am currently renting from Martin and Co.'s Leicester Narborough Rd. branch.
After moving into the flat, I tried to connect our TV to the aerial, this did not work as it had no signal, I called the office several times only to be told that they would call me back numerous times, which they never did. Eventually they told me that as it's the aerial outside of the building another company, Jarroms sorted out the communal areas of the building.
I called Jarroms and they again, didnt return my calls until I went to the office seeking answers, when I sat down and spoke to the chap that was in charge there he told me there was a problem with the main aerial to the building, and would cost them to much money to fix and advised me to get Virgin Media or Sky but that he would send someone round to see if he could sort it out.
The guy came round and got us signal but it was poor quality, so I decided to get Sky, they came round and then told me that the Sky point that was there was dead and that I had to get my letting agents to sort it out as they have not got the authorisation to fix it as it is a communal dwelling, so after 7 months I have no TV and can't even get Sky or Virgin as the whole system is broken and Martin and Co. and Jarroms have no intention of fixing the issue as it costs them money.
Also,even simple repairs are beyond them as our door handles keep coming of the doors because the wood they were screwed into have nothing to screw into anymore and they will not replace the doors. Our shower unit has damp on the wall as the tiles do not go far enough to cover the whole area the water goes and nothing has been done about it even after two checks to our flat buy there agents.
We recently signed a new contract to stay for another 6 months as we were promised that our problems would be fixed, but hey-ho we are back to same old story again.
Martin and Co. have poor customer service, tight fisted and have no idea of the concept of running well run service to their customers.
If anyone has any information about who I can go to next to try and sort these issues out, please help!
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Proletariat, 10th March 2011
http://www.direct.gov.uk/en/HomeAndCommunity/Privaterenting/index.htm
or
http://england.shelter.org.uk/get_advice/renting_and_leasehold/rights_and_responsibilities
Both of these are very useful although I would recommend calling them and telling them your problem. The first one is a government agency, the second a charity legal advisory agency. They can both help out, however if you do follow the advice that is given it can take some time before it pays off. However, if you can grind your teeth and do what they advise you should come through good.
Hope this helps!
Good luck!
marika...., 31st May 2011
hi ... did you find any more information about action towards this company...