“I rented a flat through Connells letting office in Tunbridge ......”
1 Star Review
Mar 05,2011
By:
'CCJs'
Mar 05,2011
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
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people found
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I rented a flat through Connells letting office in Tunbridge Wells and right from the start, I had problems with them. I should have known then not to proceed with the let. I moved into the flat and had no blinds or curtain rails for a whole month, I had to hang towels from the windows for privacy. Then the landlord changed the flat numbers and electric meter numbers thus confusing things completely. The Landlord also came into the flat without notifying me. The entrance of the flats was not cleaned for two months and it was filthy dirty, worse than the worst conditions I have seen in any so called third world. To add to all this, Connells accounts office illegally withheld my deposit because of a mistake made by their computers. I received threatening letters from them informing me that I had not paid my rent, the sad joke of it all is that I had paid 5 months in advance, and had a receipt from the Connells office in Tunbridge Wells, having paid by direct card payment with the final payment made by standing order. My deposit was withheld because the computer did not acknowledge the payments and churned out threatening letters that I would be taken to court and CCJs would be issued and my credit rating would be affected etc, etc. Two weeks later, Connells still have not sorted out my deposit refund. It is still being withheld to date. Absolutely appallingly poor service.
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