“KFH started out great. I received prompt replies, quick viewings ......”
3 Star Review
Feb 07,2014
By:
'Philipp'
Feb 07,2014
Branch: London, 29 Effie Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW6
Branch: London, 29 Effie Road
Lettings (as a Tenant)
Postcode: SW6
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KFH started out great. I received prompt replies, quick viewings and attention during my search. They were flexible when it came to scheduling a second viewing and came across as honest and reliable.
However, once I decided to put in an offer with them things turned very quickly. Response times dropped, KFH failed to communicate important pieces of information and generally became difficult to work with. In addition, their digital signing and document review system sounds practical however, is everything but useful - its confusing, tedious and often contained invalid information. Delays in response were put down to being short-staffed. Overall a service I wouldn't recommend.
What agent could do to change your mind?
More responsive, clearer communications and improved interactions.
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