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Customer Review of OM Property Management, LU2 9EX by 'unhappy Ebbsfleet'

Ranked 13056 out of 13056 Agents

Overall Customer Rating

1.06 out of 5.00

  • 7 recommend
  • 262 disapprove

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This branch is also ranked:

11 out of 11
in the LU2 League Tables
11 out of 11
in the LU2 League Tables
57 out of 58
in the Luton League Tables

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1
person found this
helpful.

Reviewed by unhappy Ebbsfleet
on 22nd October 2010

  • A 1-star review by 'unhappy Ebbsfleet' 22 Oct 2010

    Branch:
    Marlborough House Wigmore Place (Luton) (Hertfordshire)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? No
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I bought my property near Ebbsfleet from Countryside in 2008 who instructed Solitaire as the management company. I had already heard of some horror stories relating to the company from a friend living in Greenhithe however i thought how bad could they possibly be on a new build home that requires little maintenance in the short term.

How wrong could i have been after being charged £450 for six months and therefore £900 over the year i was bemused to open a bill recieved in September 2010 for over £700 for 6 months service charges in advance, this is a 56% increase from the prior year in the same period! amazing considering the work they actually do is pretty shoddy and in most cases takes a long while to resolve!rnrnI have now since the start of September been continously asking Solitaire through email and phone conversations for invoices and a financial breakdown of how they can warrant potentially charging a 2 bedroom flat (block of 10) over £1400 for a years service charges. rnrnThe responses i have received have not answered any of my queries and have not provided me with any new information. As a result i have sent a formal leeter to the property manager to see if i actually get a response this time!


 
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Comments

  1. Robert, 1st November 2010

    Raise it with http://www.surveyors-ombudsman.org.uk/ as well


     

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Agent Overview

OM Property Management - Luton, LU2

Marlborough House Wigmore Place
Luton
Hertfordshire
LU2 9EX

Contact Agent

Telephone: 08453 370272

Customer Rating

256 reviews

  • 6 recommend
  • 250 disapprove

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