“After our tenancy ended Alba Residential ignored requests to return ......”
1 Star Review
Aug 13,2014
By:
'Angus'
Aug 13,2014
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: No
Postcode: EH10
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: EH10
1
people found
this helpful
After our tenancy ended Alba Residential ignored requests to return out deposit. When eventually they responded they were able to provide receipts for cleaning and the replacement of items. However, they also witheld money for problems that existed before we moved in. The sums were ...
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1
people found
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“Nothing gets fixed or is working and they take zero ......”
1 Star Review
Apr 24,2014
By:
's'
Apr 24,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH9
Lettings (as a Tenant)
Postcode: EH9
1
people found
this helpful
Nothing gets fixed or is working and they take zero responsibility for the property. When paying high rent on a nice property you do want things not working or walls knocked through and not patched....
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1
people found
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“We rented with ALba for over a year, and in ......”
1 Star Review
Mar 01,2014
By:
'northernlady'
Mar 01,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH7
Lettings (as a Tenant)
Postcode: EH7
2
people found
this helpful
We rented with ALba for over a year, and in all my years renting I have never had such a bad experience. When dealing with any problems or maintenance issues, they were dealt with a " we'll call you back" and then doing nothing.
All staff ...
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What agent could do to change your mind?
They could never change our mind about them, they ruined our time in Edinburgh.
Attached Filesnbsp;
2
people found
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“I suffered with Alba for several years and eventually left ......”
1 Star Review
Feb 23,2014
By:
'CC'
Feb 23,2014
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: EH16
Lettings (as a Landlord)
Postcode: EH16
1
people found
this helpful
I suffered with Alba for several years and eventually left to manage the property myself. Right from the outset they ignored my instructions regarding any works to be done to the property by sending their workmen in and billing me. Once they charged me for ...
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1
people found
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“As a landlord I have always received first class service ......”
5 Star Review
Jan 24,2014
By:
'Jacqueline'
Jan 24,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EH2
Lettings (as a Landlord)
Postcode: EH2
4
people found
this helpful
As a landlord I have always received first class service from Alba Residential.
I started off by having 2 of my properties factored by Alba. The personal service and re-letting speed of my empty flats was so good that I have moved flats from other letting ...
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4
people found
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“As a landlord I was tranferred to Lomond/ Alba when ......”
1 Star Review
Jan 24,2014
By:
'Roy'
Jan 24,2014
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: EH7
Lettings (as a Landlord)
Postcode: EH7
4
people found
this helpful
As a landlord I was tranferred to Lomond/ Alba when Charles White ceased business. Had six months of dreadful service- delays in payments going into bank and in receiving statements. Had to frequently phone and e mail without responses. Extremely difficult to match which payments ...
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4
people found
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“I have used several different agents over the last 12 years¢â‚¬Â¦ ......”
5 Star Review
Jan 23,2014
By:
'Mark'
Jan 23,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EH1
Lettings (as a Landlord)
Postcode: EH1
1
people found
this helpful
I have used several different agents over the last 12 years¢â‚¬Â¦ and Alba are the best Ive come across, very fair, courteous and professional. I know the many tenants I have met over the years were happy too....
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1
people found
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“Have not moved in yet and we already loathe this ......”
1 Star Review
Jan 23,2014
By:
'hsr'
Jan 23,2014
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: EH9
Lettings (Prospective customer)
Postcode: EH9
4
people found
this helpful
Have not moved in yet and we already loathe this company with a vengeance.
They are the most pedantic, unhelpful and rigidly bureaucratic firm I have ever encountered in more than 10 years in the private rental sector.
They seem to take a joy in putting ...
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What agent could do to change your mind?
A little bit of flexibility would be nice, and stop hiding behind the misleading mask of "legal requirement"
Attached Filesnbsp;
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“I viewed a property, and after discussions with the letting ......”
1 Star Review
Jan 23,2014
By:
'sirene'
Jan 23,2014
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: EH3
Lettings (Prospective customer)
Postcode: EH3
0
people found
this helpful
I viewed a property, and after discussions with the letting agents and landlord, a verbal contract had been agreed that a new kitchen was to be put in to the property and that the property was to be painted. On this understanding I secured the ...
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What agent could do to change your mind?
Keeping to verbal contracts, and providing accurate information would be a start. Had the staff been helpful enough to ask if they would be able to assist, perhaps I would not have found myself losing out to a property that I had already secured.
The deposit has not been returned and this has now been three days.
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0
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“We have been with this agency for 3 years. Since the ......”
1 Star Review
Dec 05,2013
By:
'Jud'
Dec 05,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH7
Lettings (as a Tenant)
Postcode: EH7
4
people found
this helpful
We have been with this agency for 3 years. Since the beginning we have problems with communication. People who work there, are unprofessionals! They don't respect their customers!
We pay £650 monthly and we expect to be treated seriously!Everytime we have problems with our flat there ...
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4
people found
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“Having rented for the best part of 12 years, alba residential ......”
1 Star Review
Nov 20,2013
By:
'It'
Nov 20,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH12
Lettings (as a Tenant)
Postcode: EH12
1
people found
this helpful
Having rented for the best part of 12 years, alba residential is by far the worst letting agent I have dealt with. Incompetent to an outstanding level avoid, avoid, avoid. Examples of incompetence include, emailing/calling them about snow coming in through our sky light. No ...
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What agent could do to change your mind?
The main way they could have helped us was to respond to emails and phone calls and know what they were talking about. It seemed they didn't write anything down so every conversation was a new one. We always spoke to different people, and unless we called and harassed they would ignore contacts.
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“If it was possible to give a negative star rating ......”
1 Star Review
Nov 15,2013
By:
'Unhappy'
Nov 15,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: EH
Lettings (as a Landlord)
Postcode: EH
1
people found
this helpful
If it was possible to give a negative star rating of this agency I would. My property was previously let by a smaller company which was taken over by Alba Residential. Since the take over I have found it impossible to speak to anyone in ...
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1
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“Since the beginning of our agreement i found problems in ......”
1 Star Review
Oct 31,2013
By:
'ste'
Oct 31,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH6
Lettings (as a Tenant)
Postcode: EH6
0
people found
this helpful
Since the beginning of our agreement i found problems in my property. They ask me to pay 6 months in advance plus deposit to me the property and since i move inside i have had problems with the water in the toilet ,( toilet blocked) , and other ...
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What agent could do to change your mind?
try to help and be fair .
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0
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“Agree totally with earlier review from another landlord. Alba are ......”
1 Star Review
Oct 15,2013
By:
'Disgusted'
Oct 15,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: EH9
Lettings (as a Landlord)
Postcode: EH9
0
people found
this helpful
Agree totally with earlier review from another landlord. Alba are appalling. If you are looking for a responsible property management company to look after your best interests as a landlord, safeguard your investment, and provide you with an efficient, competent and responsible service then avoid ...
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0
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“Good originally when letting and managing the propertyIn july the ......”
1 Star Review
Oct 15,2013
By:
'Pjs'
Oct 15,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: EH7
Lettings (as a Landlord)
Postcode: EH7
0
people found
this helpful
Good originally when letting and managing the property
In july the tenant vacated. They let them go with rent outstanding and the place a mess
They have not yet, almost three months later, sorted out taking the outstanding rent from the deposit and refunding the ...
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What agent could do to change your mind?
Give us the money they owe us
Return our phone calls and emails and let us know what is happening.
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0
people found
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“If I could give them no stars, that would be ......”
1 Star Review
Oct 04,2013
By:
'K8E'
Oct 04,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH14
Lettings (as a Tenant)
Postcode: EH14
1
people found
this helpful
If I could give them no stars, that would be more accurate...
Sure, when we set up viewings with them they were brilliant, wonderflly helpful and able to provide a wealth of information. When we signed the lease they were professional and helpful at every ...
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What agent could do to change your mind?
Alba is disorganised, and unprofessional, you report urgent safety maintenance issues to them as they happen and it takes them over a month to organise a contractor to come to the property, a contractor who then fails to show up at the agreed time.
I don't think there is anything Alba could do to make me change my mind, short of closing down and reopening with a completely new staff completement and new approach to being a letting agency.
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1
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“One of these brands was a very good agent, however ......”
1 Star Review
Aug 27,2013
By:
'DisgustedLandlord'
Aug 27,2013
Services: Property Management
Would you recommend?: No
Postcode: EH
Property Management
Postcode: EH
8
people found
this helpful
One of these brands was a very good agent, however since they have all been taken over by Lomond Lettings and cut backs made, staffing levels reduced etc they have all fallen foul of becoming jointly one of the worst agents going and even the ...
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8
people found
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“This company has gradually become worse over the last few ......”
1 Star Review
Aug 07,2013
By:
'closed'
Aug 07,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH19
Lettings (as a Tenant)
Postcode: EH19
3
people found
this helpful
This company has gradually become worse over the last few months. I would not recommend them to anyone. They also don't like answering phones and judging by the comments left by an employee on here it seems that the tenants/ex tenants are being unfair ...
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3
people found
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“Having arranged a viewing of a property for the end ......”
1 Star Review
Jun 22,2013
By:
'Emma'
Jun 22,2013
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: EH8
Lettings (Prospective customer)
Postcode: EH8
5
people found
this helpful
Having arranged a viewing of a property for the end of the week, I was told to phone back to confirm I was still interested the day before the viewing. I did so and asked about the exact procedure from viewing to securing the property, ...
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What agent could do to change your mind?
Followed their own procedure, made their own mistakes right and treated me like a human being and not a walking pound sign.
Attached Filesnbsp;
5
people found
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“There are many letting agencies in edinburgh. Don´t let ......”
1 Star Review
Jun 19,2013
By:
'cmb'
Jun 19,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH14
Lettings (as a Tenant)
Postcode: EH14
6
people found
this helpful
There are many letting agencies in edinburgh. Don´t let with this one! They will take money from you, one way or another. I was very worry about my deposit because I found a dirty and disgusting flat when I moved in. They didn´t ...
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6
people found
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“WELL WELL,I havent rented from ALBA for quite some ......”
1 Star Review
May 10,2013
By:
'disgruntled'
May 10,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH12
Lettings (as a Tenant)
Postcode: EH12
8
people found
this helpful
WELL WELL,I havent rented from ALBA for quite some time, this is because they were ATROCIOUS at most things, they did enter the property without prior notice, and despite having spent and entire sunday cleaning the place fixture and fitting top to bottom, made ...
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What agent could do to change your mind?
They are total cowboys, all for profit, not for the landlord or tenant, milk milk milk the deposit witheld scheme they dont tell you they run, it took weeks to get my money back, they are just BAD!
Attached Filesnbsp;
8
people found
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“Refusal to return deposit after more than 2 months, keep telling ......”
1 Star Review
Apr 09,2013
By:
'Nicola'
Apr 09,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH1
Lettings (as a Tenant)
Postcode: EH1
8
people found
this helpful
Refusal to return deposit after more than 2 months, keep telling me shortly? I'm a single mum and left £1000 down yet had to find another property and deposit when owner wanted property back. The director is aggressive and unhelpful, avoid these cowboys I'm not the first ...
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8
people found
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“Even though they have been a reasonable agent during our ......”
1 Star Review
Mar 15,2013
By:
'TRW'
Mar 15,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH7
Lettings (as a Tenant)
Postcode: EH7
8
people found
this helpful
Even though they have been a reasonable agent during our tenancy for over 4 and half years, the extremely disappointing treatment at the end, made us believe that their effort is just another trick to save their business, they have no respect for their customers, and ...
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8
people found
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“This agency does not deserve to have decent tenants. Avoid ......”
1 Star Review
Mar 09,2013
By:
'Kasia'
Mar 09,2013
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: EH3
Lettings (Prospective customer)
Postcode: EH3
8
people found
this helpful
This agency does not deserve to have decent tenants. Avoid it by all means!
I really liked one of the flats Alba advertised online so I have arranged a viewing. Being asked for a contact number I gave them my mobile so I could be ...
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8
people found
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“The service is terrible beyond believe! I called to arrange ......”
1 Star Review
Feb 25,2013
By:
'Victoria'
Feb 25,2013
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: EH7
Lettings (Prospective customer)
Postcode: EH7
4
people found
this helpful
The service is terrible beyond believe! I called to arrange vieving for the property they advertised and they at first made an appointment to see the property, in half an hour after that i received a call saying that landlord renovating it at the moment ...
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What agent could do to change your mind?
Nothing can be done unless they arrange viewing and let me rent it if i like the property.
Attached Filesnbsp;
4
people found
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“I rented through Alba up until Dec 2012. I was a ......”
5 Star Review
Jan 22,2013
By:
'lt1983'
Jan 22,2013
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH10
Lettings (as a Tenant)
Postcode: EH10
1
people found
this helpful
I rented through Alba up until Dec 2012. I was a tenant for 4 years with them and I had a positive experience throughout. I shared the property with 1 friend and we were treated very well by all the members of the team we dealt with. I ...
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1
people found
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“Appalling service. On the coldest weekend of the winter, I ......”
1 Star Review
Jan 20,2013
By:
'feckingfreezing'
Jan 20,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH1
Lettings (as a Tenant)
Postcode: EH1
8
people found
this helpful
Appalling service. On the coldest weekend of the winter, I have been left with no heating or hot water and I have a 9 week old baby in the house and 8 year old daughter! I am livid!! Will be looking to get away from the clutches ...
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8
people found
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“That was like night mare for me to be tenant ......”
1 Star Review
Jan 05,2013
By:
'Amir'
Jan 05,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH8
Lettings (as a Tenant)
Postcode: EH8
9
people found
this helpful
That was like night mare for me to be tenant of Alba residential by this I mean never ever trust this property because they change their word and lie easily after signing contract. When I visited the flat they persuade me that flat and carpet ...
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What agent could do to change your mind?
NEVER EVER EVEN I COULD NOT FIND ANY SHELTER TO LIVE UNDER
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“I rented a flat from Alba Residental for 14 months. In ......”
1 Star Review
Dec 20,2012
By:
'KJ'
Dec 20,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH11
Lettings (as a Tenant)
Postcode: EH11
6
people found
this helpful
I rented a flat from Alba Residental for 14 months. In those 14 months, the toilet flooded 3 times. Rather than replacing the shredder system they kept sending out plumbers who kept saying that there was nothing they could do to prevent any future blockages.
When I moved ...
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What agent could do to change your mind?
They could have not charged me for wear and tear. Also, they should have given me back the ‚£96 I was charged in "agency fees."
Attached Filesnbsp;
6
people found
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“I stayed in a flat let by Alba for a ......”
1 Star Review
Nov 19,2012
By:
'Oselle'
Nov 19,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
6
people found
this helpful
I stayed in a flat let by Alba for a very brief period at the start of the year. One week into our lease a storm badly damaged the roof and our living, dining and utility area were flooded badly. We came home to a ...
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people found
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We'd like to restore your opinion of us to a positive one however we do need to look at factual information such as the property address, and your name.
Please can you get back to me at [email protected], and we can take things from there?
Kind regards,
Mark.