“A brief review to say that we had a very ......”
4 Star Review
Oct 15,2013
By:
'14SR'
Oct 15,2013
Branch: London, 5 Clapham Common South Side
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW2
Branch: London, 5 Clapham Common South Side
Lettings (as a Tenant)
Postcode: SW2
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A brief review to say that we had a very positive overall experience with Bushells in renting our house. Communication was good throughout the process, with questions answered in good time. Gary was especially helpful in arranging a second viewing after we'd already confirmed the agreement. This kind of 'aftersales care' compares positively with other agents, where the interest often dries up as soon as monies have been transferred. Although the business as a whole gets a bad reputation, the general ethos and impression we got through Bushells was a lot more honest and trustworthy than usual. Overall, then, highly recommended.
A couple of minor cons by way of balance (and to explain why 4 stars as opposed to 5):
- The deadlines when the offer was approved were ridiculously onerous. We had only 1 hour to print out, fill out, scan, and return a form, AFTER having paid the holding deposit. Given that by that point we already had £1.2k invested in not pulling out, a 1h turnaround was just absurd. This was only a small part of the process, but was disproportionately disruptive and intrusive.
- The referencing process was a little painful. The paralegal spent a long time obsessing over whether I was a probationary member of staff at my new job, even though my contract of employment never mentioned the word probation and I supplied a letter confirming I was a full-time and permanent employee. Nonetheless, she still tried to make me scan and email my entire contract of employment over.
So, some small niggles. Equally well, the overall experience was excellent.
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