0% sales valuation accuracy
0% sales fee satisfaction
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Jul 01,2013
Jul 01,2013
9
people found
this helpful
this helpful
We were in a long chain.Savills continually assured us they had checked the integrity of the chain but after the collapse of the chain 3 months after our house went under offer....we ended up in a rented house because the children had places at their new schools and we had to move regardless. The Ombudsman investigated and discovered they had never even spoken to the bottom of the chain. I had and discovered that Savills had never informed them of the importance of our move despite repeated assurances that they had. We received a small payment from Savills because of the Ombudsmans investigation,but the experience was a bitter one and proved that Savills Reigate were the embodiment of the the bad reputation that estate agents so richly deserve.
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1st Jul 2013
reviewed by 'Andy'
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Address
Savills
City Business Centre6 Brighton Road
Horsham
West Sussex
RH13 5BB
0870 320 4400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
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Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jul 01,2013
Jul 01,2013
9
people found
this helpful
this helpful
We were in a long chain.Savills continually assured us they had checked the integrity of the chain but after the collapse of the chain 3 months after our house went under offer....we ended up in a rented house because the children had places at ...
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Jul 15, 2013
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(1)
Dear Mr Hamilton,
Savills endeavours to give the best possible service to all its client and we are sorry to hear your feedback. We investigated your concerns and both you and Savills have accepted the Ombudsman’s final ruling. We have put in place coaching, team training and discussion sessions to ensure there is no repetition in future, and we remain committed to continuous improvement for the benefit of all of our clients.
Derry Lynch
Head of Compliance and Customer Relations, S ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Savills endeavours to give the best possible service to all its client and we are sorry to hear your feedback. We investigated your concerns and both you and Savills have accepted the Ombudsman’s final ruling. We have put in place coaching, team training and discussion sessions to ensure there is no repetition in future, and we remain committed to continuous improvement for the benefit of all of our clients.
Derry Lynch
Head of Compliance and Customer Relations, Savills UK