Ranked 591 out of 9469 Agents
Morgan Randall
Morgan Randall has not joined our 'transparent agent' scheme yet.
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Reviewed by Marike on 23rd July 2010
I would not use the agent again
- Branch:
- Unit 2 Discovery Dock East Marsh Wall South Quay Square Canary Wharf, Tower Hamlets
- Services:
- Lettings (as a Tenant)
Morgan Randall kept harassing me for rent while I was paying directly to the landlord according to the instructions of the lease. It took me 6 phone calls, 3 visits to the branch, and a letter from a solicitor to get me off their "automated service".
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Comments
Morgan Randall Customer Services, 18th September 2010
Your landlord opted in and instructed us on a rent collection service which means that we are under instruction contractually to carry out our duties in this regard. If neither you nor your landlord informed us of your decision to pay rent directly to each other then there was very little that we could do until you made us aware of this. We do not recall any solicitor's letters in this regard and if your rent was fully up to date a simple proof of payment or acknowledgment from your landlord would have cleared up the issue.