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Charlestate
Charlestate has not joined our 'transparent agent' scheme yet.
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Charlestate, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Reviewed by Worcs Park Landlord on 6th June 2010
I would not use the agent again
- Branch:
- 78 Richmond Road, Kingston upon Thames
- Services:
- Lettings (as a Landlord)
Charlestate stole money from me by contacting my tenant and telling them to change the rental payment account. All of this was obviously without my authorisation.
When it came to renewal, they lost the original contract I signed with them where I had negotiated discounted fees and they tried to overcharge me. Their administration is frankly terrible. I would definitely NOT recommend this estate agent to either Landlords or tenants.
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Comments
complaint, 2nd September 2010
This is obviously false and a case of another looking to ruin our reputation of proving a professional service for thier own vindictive reasons. We do not have any complains of this nature on record.
Charles, 11th September 2010
Charlestate has never deviated from any signed agreement.
Charlestate has always advised clients of their options if they are unsatisfied with the service rendered.
Charlestate has never withheld whatever that is due to any client.
Charlestate takes extra steps towards ensuring clients satisfaction.
We encourage and appreciate your comments.
It is understable that some negative reactions is due to what people want and what they have lost for reasons they know.
We will continue to ensure customer satisfaction satisfaction.
butfing, 11th September 2010
You must have read your contract before signing.
Please be truthfull to yourself.
You are possibly one of those who think charlestate operate as a charity organisation.
NEG, 28th February 2011
We have landlords who appreciate the professional service we offer whereas there are other landlords who would rather lie/con the agent so as not to pay the renewal fee and still expect the same service. We are not charity organisation.