Ranked 821 out of 9469 Agents
Choices
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Reviewed by Steve on 19th December 2009
I would not use the agent again
- Services:
- Lettings (as a Tenant)
Choices are appalling.
We recently moved out of a property after 15 months of renting it. Before moving in we were told that the missing doors to the fitted wardrobe would be fitted soon after, as they were on order. No problem we thought, but it never happened, despite repeated requests.
The property was being refurbished, and we were promised that the carpets which were disgusting would be replaced. This only happened, and the house was cleaned after we threatened to pull out (after unfortunately handing over the deposit an first month's rent at the office before going to the property on move in day).
They refused to give us the landlord's address, despite this being a legal requirement.
They didn't answer our complaints, despite their procedure required by their membership of NALS promising an answer within 21 days.
Unneccesary charges which we disputed during the tenancy were never chased for payment, but were deducted from the deposit.
They also advertise properties as available that have been let.
Don't use them.
.
They refused to give us the landlord's address, despite this being a legal requirement.
They didn't answer our complaints, despite their procedure required by their membership of NALS promising an answer within 21 days.
Unneccesary charges which we disputed during the tenancy were never chased for payment, but were deducted from the deposit.
They also advertise properties as available that have been let.
Don't use them.
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