Ranked 8277 out of 9469 Agents
Forrest Property Services
Forrest Property Services has not joined our 'transparent agent' scheme yet.
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Reviewed by Saumagne on 2nd November 2007
I would not use the agent again
- Branch:
- 12 The Square Ralph's Ride Harmanswater, Bracknell
- Services:
- Lettings (as a Tenant)
Even one star is far too generous for these thugs.
Despite advertising that Forrest Property Services rent out luxury apartments at reasonable prices, and while on the surface the flats do look decent, it doesn't take long to figure out you've been had. Mushrooms, rising damp, broken and loose tiles, leaking, or should I say gushing ceilings, for which they were never in a hurry or, dare I say, interested in remedying.
The front entrance is hazardous because of the broken patio tiles and rubbish all over the place, the communal garden is more like a communal forest and local tip. Their maintenance workers, when they do show up, do very little maintaining, and once they're done, couldn't be bothered to clean up. They leave their garbage and tools right where they left them. Never to be moved.
Then, the issue with the bills. While we're obviously responsible to pay them, Forrest insists on writing us letters to be viewed as bills, therefore, none of the bills are in our name (no mention of this in the lease). Our "bills" provide no details about consumption or cost. We waited 16 months before getting our first gas and electricity "letters". We had to fight to get details about the billing. We also waited eleven months for a water bill, we had questions about it as there were several inconsistencies, particularly with dates, but they ignored us. We wrote to them twice, we called and spoke to them face to face. They then informed us that the water company would disconnect the whole building, which is illegal, and Forrest would tell all the tenants in the building that it was our fault. By law, we are entitled to proper bills, but that fact alludes them.
Don't even get me started on the Deposit Protection Scheme.
RED ALERT: AVOID, AVOID, AVOID.
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Comments
2sides2astory, 6th May 2008
Bills are sent by utility companies not a letting agency. Each flat had own meter so each bill was worked out from individual usage from own flat. You resided in these flats for over two years if it was all such a terrible experience why stay so long?
Saumagne, 9th June 2008
To 2sides2astory,
You ask why we stayed in that building for one year and ten months? Simple. The deposit protection scheme. Finally some protection for tenants. The scheme was introduced while we resided in your property. To avoid the nightmare we'd heard from others, we thought it best to renew our lease in order to ensure our protection. Of course that didn't protect us from the multitude of other hellish issues we endured; but you did ask...