Ranked 8220 out of 9469 Agents
Kinleigh Folkard & Hayward
Kinleigh Folkard & Hayward has not joined our 'transparent agent' scheme yet.
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Reviewed by Jinja on 16th November 2009
I would not use the agent again
- Services:
- Lettings (as a Tenant)
My initial experience with KFH (Crouch end) was promising. They had a very good selection of properties on their books and the agent who showed us around answered all our queries and was very friendly. That is until we handed over a hefty fee, deposit and first months rent.
After moving in, we called the managing agent to try and resolve a multitude of issues. We were informed that no the alarm didn't work and we could pay to have it installed, no the fireplace was not connected, no the windows did not open and no they couldn't fix the falling doors. That the agent who had shown us around no longer worked for them and he had given us incorrect information.
Over the next few months we were insulted by one member of staff on repeated occasions and followed this up with an official complaint with head office. Nothing has come of it. We eventually decided to move out after 2 gas leaks where TRANSCO deemed our boiler and lack of ventilation unsafe but KFH engineers insisted there was nothing wrong.
We are now being bombarded with multiple calls asking us to leave at 10 am on the last day of our tenancy because the new tenants have been offered the same move in day. They would like us to leave having had the property professionally cleaned as well. And finally to add insult to injury, they are charging us 40 pounds plus VAT to provide a reference to our new landlords.
I didn't mind paying for a reputable agent when we signed up, but the service we have received continues to astound me and leaves me feeling frustrated and powerless that there is no regulatory body to refer such matters to. From now on I will take my chances and deal directly with landlords only.
 was promising. They had a very good selection of properties on their books and the agent who showed us around answered all our queries and was very friendly. That is until we handed over a hefty fee, deposit and first months rent.
After moving in, we called the managing agent to try and resolve a multitude of issues. We were informed that no the alarm didn't work and we could pay to have it installed, no the fireplace was not connected, no the windows did not open and no they couldn't fix the falling doors. That the agent who had shown us around no longer worked for them and he had given us incorrect information.
Over the next few months we were insulted by one member of staff on repeated occasions and followed this up with an official complaint with head office. Nothing has come of it. We eventually decided to move out after 2 gas leaks where TRANSCO deemed our boiler and lack of ventilation unsafe but KFH engineers insisted there was nothing wrong.
We are now being bombarded with multiple calls asking us to leave at 10 am on the last day of our tenancy because the new tenants have been offered the same move in day. They would like us to leave having had the property professionally cleaned as well. And finally to add insult to injury, they are charging us 40 pounds plus VAT to provide a reference to our new landlords.
I didn't mind paying for a reputable agent when we signed up, but the service we have received continues to astound me and leaves me feeling frustrated and powerless that there is no regulatory body to refer such matters to. From now on I will take my chances and deal directly with landlords only./&display=popup&link=http://www.allagents.co.uk/review/3437/&redirect_uri=http://www.allagents.co.uk/review/3437/ "Share on your Facebook Wall"){kind=logo}
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Comments
ddfray, 18th January 2010
I had used the same estate agent to find a flat to let in the Crouch End area. Initially things went well but over time my partner and I recall the only bad experiences with the flat directly linked to the poor level of service at KFH. Errors on the renewal contract caused the process to take 2 months longer than necessary, continual miscommunication between My landlord KFH and I. Their fees do not represent the effort put in by KFH to justify even a reasonable service My partner and I enjoyed a excellent relationship with our Landord and without their involvement. We soon agreed that the best way to get anything done was to keep KFH's involvement to a minimum. They have just underpaid me on an agreed deposit amount set by my landlord and I am still confused as to whose error that may bee. We will definitly not be using either the Crouch End branch or KFH again.
ciorstaidh, 22nd January 2010
Funnily enough, West Dulwich KFH made the same recommendation to us when we were moving out in April last year. We declined with thanks - the colour of the rubber carpet lining and the draught marks were coming through the cream carpet (rubbish carpet from when it was built) and it had been like that when we moved in. On moving out, we were emailed an invoice for