Jones Robinson Estate Agents
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Reviewed by CJG on 2nd October 2007
I would not use the agent again
- Branch:
- 118 Bartholomew Street, Newbury
- Services:
- Sales (as a Buyer)
I really don't know where to begin!
Jones Robinson are so truly awful that I cannot decide where the line falls between their absolute utter incompetence and their sheer malice and bloody-mindedness.
After bitter experiences with Jones Robinson as a potential buyer for other houses (not to mention their utterly botched attempt to sell our own house), we actually succeeded in buying one on their books, but despite Jones Robinson rather than through or because of them.
Had we not been personally acquainted with the vendors (and who bitterly regretted their involvement with Jones Robinson) I wonder if they could ever have sold the house.
Jones Robinson told lies, failed to keep promises, failed to carry out basic procedures and rounded it all off nicely on the day we finally completed by ringing me to tell me that the purchase had completed.
I replied by saying that I knew that, that I was speaking from inside the house and that I had taken possesion over four hours previously. They didn't even know that they had not been entrusted with the keys, and that was quite simply because no-one trusted them.
I could fill the server with my awful experiences of JR but, to sum up, I now know that JR stands for "Just Rubbish".
, we actually succeeded in buying one on their books, but despite Jones Robinson rather than through or because of them.
Had we not been personally acquainted with the vendors (and who bitterly regretted their involvement with Jones Robinson) I wonder if they could ever have sold the house.
Jones Robinson told lies, failed to keep promises, failed to carry out basic procedures and rounded it all off nicely on the day we finally completed by ringing me to tell me that the purchase had completed.
I replied by saying that I knew that, that I was speaking from inside the house and that I had taken possesion over four hours previously. They didn't even know that they had not been entrusted with the keys, and that was quite simply because no-one trusted them.
I could fill the server with my awful experiences of JR but, to sum up, I now know that JR stands for "Share on your Facebook Wall"){kind=logo}
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Comments
Charles Robinson, 22nd August 2011
Dear reviewer
I have just been made aware of this website and was extremely concerned to read your comments. We take all complaints extremely seriously because we believe delivering the best levels of customer service is the most important thing we can achieve and if we have failed in this regard we need to do all we can to put it right.
It may be that in your case there is nothing that can be done now especially as time has elapsed however I would still very much like to discuss this with you directly to see if there is anything I can do to help you. I can be contacted on 01635 35010 or my email address is charles.robinson@jonesrobinson.co.uk. Thank you for taking the time to write this review. Kind regards Charles Robinson.