“Where shall I start, be ready for and essay. Get ......”
1 Star Review
Aug 29,2009
By:
'lionthecatt'
Aug 29,2009
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode:
Sales (Prospective customer)
Postcode:
4
people found
this helpful
Where shall I start, be ready for and essay. Get a cup of tea and put your feet up.
I have been in the process of trying to sell (Preston Park) and buy (Rottingdean) properties through K & C. The initial meeting went well with the sales. All progressed well to the point of offer being accepted. Then the lies and miss-information started. The chain was to be only two below us and soon changed to 5 without our knowledge. The chain had broken two weeks prviously and we only found out when the property we were buying was back up for sale. This information was gained when I contacted the sales office in Rottingdean. The situation got worse. No information was being given by the preston Park office unless pressured to be given. The chain below us was moving slow and the vendor above accepted an offer from another estate agent and he remove the property from K & C. We were notified that he had decided not to sell. On this day we received the written confirmation of this, the property was showing under offer at the other estate agent.
Eventually I contacted the vendor of the Property I was trying to buy and was enlightened on quite a few things about K & C. All detail and information was comming from the top level of the chain. He had asked for us to match the offer from the other estate and without our knowledge he was told no we would not increase our offer. He had been lied to about us only having one person below us in the chain.
We managed to re-establish the chain with the vendor with extensive work. A meeting was had with the two managers from both offices and verbal appolgies were given. Following this the situation got no better from the Preston Park Office, but the Rottingdean office did slightly. I have asked three times for their complaints procedure and still weeks later not received this. I was offered a small discount as compensation for disrupting our lives for some 4 months now.
The chain has colapsed now and we are attempting to remove ourselves from selling, but still buying. The Preston Park office should still be marketing our property, but some 5 days later is still showing under offer on all web sites. No contact or phone calls for 4 days now.
If you are to use King and Chasemore then good mluck, because your need a lot of.
4
people found
this helpful
Was this helpful?
Yes