“My house was SSTC and I rang Conells in Buckingham ......”
2 Star Review
Jul 05,2012
By:
'L.'
Jul 05,2012
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode:
Sales (Prospective customer)
Postcode:
5
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this helpful
My house was SSTC and I rang Conells in Buckingham to arrange a viewing, I was told the house had been priced to sell and was in fact sold. As I was actively looking for a property I was constantly looking at rightmove and noticed that the house was still advertised for sale and a few weeks later I rang Connells again to ask if it was sold or not. Chris told me it had an asking price offer on it but when I asked again is it sold he admitted the offer was from someone who was not in a position to proceed. So I asked to arrange a viewing and he said I'm on the other line, send me an email! I thought he could have called me back but since I wanted to see the house I sent an email via rightmove. A lady from Connells rang back almost right away and said Chris was dealing with this house, he was actually on the phone to the vendors and would ring me back. He didn't! I rang again the next day and eventually arranged to view the house a few days later when my husband would be off work to accompany me. We turned up as arranged and no one from Connells arrived! After waiting 15 mins I rang their office and was told the viewing was not it their diary. I confronted Chris at their office later that morning for an explanation, he said we had crossed wires and I hadn't confirmed the viewing!!! I strongly suspect that Connells are reserving properties for clients who are taking out a mortgage with them. I will make sure the owner of the property we wished to view is made aware of our experience. As for Chris at Connell's - his manner was very off hand, no apology given. Very unprofessional. We has recently purchased elsewhere - no sale for Connells.
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