Vanderpump & Wellbelove

I rented a flat through Vanderpump & Wellbelove. Unfortunately there was damp in the Flat which after about a month became unbearable (we slept in sitting room as other rooms covered in black damp) and the landlady (although admitting it was her fault at first) blamed us for a huge damp problem (because of broken tiles on the roof) which took 4 months to sort out and she took us to court-(she said we should not have had her cupboards against the walls as the damp ruined them! yet she also instructed us not to move her furniture) we obviously won the court case but Vanderpump would not help us one bit throughout the whole nightmare and were actually very uncooperative and rude.

I logged my calls to them each day/week as they seemed to get no-where and when I told them this they asked me to prove it. When I explained I had my phone bills to show they said '' how can you prove it was about the same problem''! (Even though it was nearly every other day simply trying to get an answer or help from them). Basically they didn't care, were not in the least professional-and showed it.