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Countrywide Residential Lettings
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Reviewed by luca on 16th March 2009
I would not use the agent again
- Services:
- Lettings (as a Tenant)
It was a nightmare to have my deposit back!! Basically they think they have right to claim part of it, with one excuse or another, a bit like a disconnection charge.
Things started going wrong with the check out inventory:
1) The agent who did the check out asked me to clean here and there, moving the furniture to unveal every possible hidden dust, as she said that would have avoided me paying for a cleaning service, since the flat was overall clean. I did it, but after that she said that I would have been charged (can't remember the exact figure) for cleaning. Don't think that is acceptable.
2) She also told me she was going to charge me for some dents on the floor caused by the chairs provided by the landlord. I think that is to be considered normal tear and wear from the usage of the flat, thus not chargable. As she also acknowledged, the damage would have been much more serious if I had not taken care of fitting some rubber caps to the chairs (the ones in place were toatally uneffective and it took me a couple of days to realise that and find a solution), which are simply not suitable for usage on a wooden floor.
3) She also found a spot on the carpet that I have not caused, but was just not included in the inventory.
Furthermore, after I said I would start a dispute about the deductions from the deposit, they just increased those deductions by135
 The agent who did the check out asked me to clean here and there, moving the furniture to unveal every possible hidden dust, as she said that would have avoided me paying for a cleaning service, since the flat was overall clean. I did it, but after that she said that I would have been charged (can't remember the exact figure) for cleaning. Don't think that is acceptable.
2) She also told me she was going to charge me for some dents on the floor caused by the chairs provided by the landlord. I think that is to be considered normal tear and wear from the usage of the flat, thus not chargable. As she also acknowledged, the damage would have been much more serious if I had not taken care of fitting some rubber caps to the chairs (the ones in place were toatally uneffective and it took me a couple of days to realise that and find a solution), which are simply not suitable for usage on a wooden floor.
3) She also found a spot on the carpet that I have not caused, but was just not included in the inventory.
Furthermore, after I said I would start a dispute about the deductions from the deposit, they just increased those deductions by135/&display=popup&link=http://www.allagents.co.uk/review/2029/&redirect_uri=http://www.allagents.co.uk/review/2029/ "Share on your Facebook Wall"){kind=logo}
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