Ranked 591 out of 9469 Agents
Morgan Randall
Morgan Randall has not joined our 'transparent agent' scheme yet.
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Reviewed by Sarah on 20th February 2009
I would not use the agent again
- Services:
- Lettings (as a Tenant)
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Don't deal with this company they will lie to get you to put deposits down. I gave them a deposit of
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Comments
ekchatzi, 5th October 2009
But how does this make sense? Did you take any legal actions?
Bobby, 31st January 2010
Legal action can be expensive but I think I'd definitely take them to small claims court if I were Sarah though. I recommend checking everything over with your local Citizen's Advice Bureau. Think it's only
Morgan Randall Customer Services, 9th March 2010
Dear Sir/Madam,
You have made a very serious accusation with your comments and if you are correct in your statement then you clearly have a claim for the refund of holding deposits paid. As you are aware when you made the offer you would have signed an offer document which would have outlined your offer and the terms of business. If you failed to adhere to the terms of business or did not perform any of your obligations then the terms clearly set out what the implications of this are and we make this very clear. You cannot make false offers and not perform on your obligations as this is just a waste of everybody's time including the landlords for whom we work for. We do not aim to make money from retained holding deposits as this is not anywhere near what our standard fees for performing the letting would be. We operate a firm yet fair policy for all to ensure that the offer system is not abused.
If you are not already aware, we have a strict complaints procedure which is available on request which will deal with your grievance in a fair a just manner. If your complaint is not dealt with in a satisfactory manner you also have the opportunity of escalating your complaint to the property ombudsman for letting agents of whom we are a member. The property ombudsman is a third party independent adjudicator and they take complaints as seriously as we do. Unfortunately when you choose to complain on a third party website via an anonymous username, there is little that we can do to help or determine the genuine nature of the complaint as there is no way of validating the authenticity of your complaint. Please do get in touch with us at customerservices@morganrandall.com and we will be happy to resolve any issues you may have.