Ranked 588 out of 9469 Agents
Ludlow Thompson
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Reviewed by wilsonn on 19th February 2009
I would not use the agent again
- Services:
- Lettings (as a Tenant)
I agree completely with the review. My experience of Ludlow Thomspon has been a nightmare and is still ongoing.
We moved into a rented property in December and are still to have any verbal contact with our appointed client manager. We have a number of maintenance issues which were ignored for a long time by Ludlow Thompson despite numerous emails and phone calls requesting urgent contact, and are yet to be rectified.
We have already made 2 customer complaints but received no response at all. No one within the company will offer names or telephone numbers for any managers, there are no escalation paths for issues, and the customers get passed from pillar to post.
I have even emailed the customer services address as Su Colledge advises with all my contact details, yet still no one has contacted me. Empty words it seems.
They are ignornat and rude. Avoid Ludlow Thompson.
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Customer Services at ludlowthompson, 11th March 2009
Dear Wilsonn
We are sorry that you have been passed from pillar to post - we sincerely regret this. It is possible that we did not receive your email and we ask that you kindly resend your complaint to customerservices@ludlowthompson.com
If you let us have your full contact details we can identify your customer records and get back to you on the issues you raise.
We make customer feedback our business, publishing it daily at our website. We are open and accessible to customers and where customers find this not to be the case we would investigate thoroughly. We look forward to hearing from you.