Haart

I'm going through a miserable time with these people at the minute. First of all I had to give my debit card details to hold a flat I wanted to let on the understanding nothing would be taken from my account, they contact me a few days later to tell me the flat's been secured and is mine, when I'm jumping around congratulating myself and thinking 'YES GARETH YOU ROCK STAR!!!'', they tell me there's an invoice being emailed to confirm the flat is mine, a day later I realise they took a whack of money out of my account without asking, my annoyance is only just overshadowed by the fact I have secured the flat but I'm still angry they raped my account without asking.

Next I go into their office with my forms and ID only to be met by the senior manager who's a complete airhead and is in fact the woman who shafted my account and discover she wouldn't inspire confidence in a spell your own name competition, so she goes on to say the photocopier's not working and would I scan my passport and email it to her and I'm thinking, you really know how to treat your customers, I'm paying a fortune for services and you just make me feel DIRTY.

But what happens next really takes the biscuit... next they call to say the tenants aren't moving out and the flat has been taken off the market. CAN YOU IMAGINE - I'm talking shower and scrubbing brush here, skin red raw, doctors analysing what I'm saying and self-help books for the rest of my life!!!! I'm still waiting on my refund and will let people know if they can get that right... Haart???? HEARTLESS!