Ranked 821 out of 9469 Agents
Choices
Choices has not joined our 'transparent agent' scheme yet.
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Choices, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
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Reviewed by alex on 4th February 2009
I would not use the agent again
- Services:
- Lettings (as a Landlord)
Firstly - on the plus side choices did fill my property very quickly and got a very good rate. As a land lord this is very important however the rest of their service is pretty poor.
Our tenants have complained to us that they have been treated badly by Choices. They have sited general rudeness and requested unnecessary documentation at cost to them when the tenants had been with Choices for several years and living just 500 yards from my house.
As the property owner we were keen that Choices maintain an open and clear line of communication with us so we know what is happening, who needs to arrange what and what charges are applicable. If feel that this is very important in building a trusting relationship with a company that is managing such a valuable asset.
Due to the poor communication Choices commissioned additional surveys and gas inspections that we had certificates for. We had discussed this with our account manager and they agreed what we should do with the paperwork. The message was not passed on internally so they duplicated the work and charged us to the tune of
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