Ranked 8274 out of 9469 Agents
Alan Francis
Alan Francis has not joined our 'transparent agent' scheme yet.
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Reviewed by Em on 29th January 2009
I would not use the agent again
- Services:
- Lettings (as a Tenant)
Alan Francis are the worst letting agents I have ever used! I had to wait 6 weeks to have my oven mended, five weeks to have leaky radiators mended (and I'm a mum of 2 small children!) To top off the bad service they send you letters regarding inspections, gas safety checks etc, inviting you to inform them if the timings are inconvenient, and even when you let them know their timings are bad, they turn up any way - much to the annoyance of my night working husband! Too many people working for them gives an incredibly impersonal, couldn't care less attitude. What makes it all the more annoying is that we are exlempary tenents, have redecorated throughout in the original colouys to 'freshen up' the place etc and have never troubled them - my advice - only rent through Alan Francis if a) you have absolutely no choice, or b) are prepared to fix everything yourself and wish to have your home intruded upon at their slightest whim!
 To top off the bad service they send you letters regarding inspections, gas safety checks etc, inviting you to inform them if the timings are inconvenient, and even when you let them know their timings are bad, they turn up any way - much to the annoyance of my night working husband! Too many people working for them gives an incredibly impersonal, couldn't care less attitude. What makes it all the more annoying is that we are exlempary tenents, have redecorated throughout in the original colouys to 'freshen up' the place etc and have never troubled them - my advice - only rent through Alan Francis if a) you have absolutely no choice, or b) are prepared to fix everything yourself and wish to have your home intruded upon at their slightest whim!/&display=popup&link=http://www.allagents.co.uk/review/1789/&redirect_uri=http://www.allagents.co.uk/review/1789/ "Share on your Facebook Wall"){kind=logo}
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Comments
mavis, 27th February 2011
We too have had terrible dealings with alan francis when it comes to getting things fixed.. 18 months and still waiting for the front door handle to be fixed little bits that should have been done before we moved in still have not been done, yet when we fell behind on rent and they was always kept informed they soon took us to court only to have it called off as they had lack of evidence. I was forced into saying I would not extend my tenancy just to beable to stay until it runs out..
Never again will I use these or recommend them.