“Really, really bad. So bad that I want to give ......”
1 Star Review
Feb 01,2016
By:
'Sarah'
Feb 01,2016
Branch: London, 38 Englands Lane
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW3
Branch: London, 38 Englands Lane
Lettings (as a Tenant)
Postcode: NW3
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Really, really bad. So bad that I want to give them no stars. Pre-tenancy, when we were discussing a query I had about the rather unorthodox tenancy agreement the agent didn't even entertain my question but told me that he had lawyers in his family and therefore he was right. I actually trained, and practised, as a lawyer. This was typical of the entire process of renting through him - being treated like an imbecile by someone who couldn't even spell.
Towards the end of the tenancy the same agent was relaying messages between me and the landlord about renewal, not realising we were speaking directly and so could see he was playing a game of Chinese whispers. It was all so unprofessional, so sneaky and so patronising. In the end KFH lost both tenant and landlord.
I don't know why agents think they have a right to behave in this way - all have a pretty poor reputation but KFH (and that agent in particular) definitely the worst I have come across.
What agent could do to change your mind?
Way too high as always
Attached Filesnbsp;
Comment on agent fees
Way too high as always
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