Freshwater Property Management
Croydon, CR0
1.3/5, 12 reviews
8% recommended
0% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“We bought a flat within a block that is managed ......”

Share on :
Jan 22,2016
Minithumbdown
By: 'Kate'
Jan 22,2016
14 people found
this helpful
We bought a flat within a block that is managed by Freshwater a year ago. When we purchased the property we were told the service charge was £200 per quarter but have paid over £300 every quarter and have just received a huge excess service charge invoice with an attached schedule detailing the breakdown of the charges which seem so excessive. Since we have arrived Freshwater are continuously performing "major works" although there is no clear evidence of real improvements. They are unable to explain the charges. Has anyone disputed the payment of these excess service charges? Is there any way to get a better explanation of the charges without ending up in court?
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Freshwater Property Management
3rd Floor Suffolk House George Street
Croydon
Greater London
CR0 1PE
020 8662 8870

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 99% £1,400 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 4 0 0 0 0 1 6
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“BEWARE...”

Share on :
Feb 25,2022
Minithumbdown
By: 'SB'
Feb 25,2022
9 people found
this helpful
Dont touch this company or any company associated with it. Highdorn, My Deposits, Daejan. Utterly unscrupulous and without any shame at all. They treated friends of ours who had little English like dirt and only court action got their deposit back. Beware....
read full review
Was this helpful? Yes

“extremely rude staff that treat tenants like ......”

Share on :
Aug 19,2021
Minithumbdown
By: 'whatever'
Aug 19,2021
6 people found
this helpful
extremely rude staff that treat tenants like rubbish. Every single time they come in they ask for our details and our landlord has also given them - but they never use them to contact us prior coming. They may call themselves a property management company, ...
read full review
Was this helpful? Yes

“DO NOT RENT A PROPERTY FROM THEM!!!!...”

Share on :
Jun 27,2021
Minithumbdown
By: 'Jemma Anderson 89'
Jun 27,2021
9 people found
this helpful
Really can’t even describe how terrible this agency is. DO NOT RENT A PROPERTY THEY MANAGE. No matter how nice or how good the price you will regret it. No replies, rude office staff, repairs never done or by terrible cowboy builders/plumbers who ...
read full review
Was this helpful? Yes

“Terrible...”

Share on :
Mar 21,2019
Minithumbdown
By: 'Angela'
Mar 21,2019
5 people found
this helpful
I would give no stars if I could. The worst company I have to deal with, and that's saying something considering I have to deal with so many different service companies as part of my job. The over charging for every single thing is horrific, ...
read full review
Comment on agent fees
Terrible - horrific over-charging and fees
Was this helpful? Yes

“Great Experience !!...”

Share on :
Jan 03,2019
Minithumbup
Jonathan
By: 'Amit'
Jan 03,2019
0 people found
this helpful
I would like to share my recent experience with Freshwater Management company. Ms Shioban and Mr Jonathan were really great to work with. I was in need of a parking bay during Christmas vacation but due to most of the staff being on Holiday , the ...
read full review
Comment on agent fees
Fees is good when such quality of service is provided.
Was this helpful? Yes

“Since buying a leasehold flat in a Freshwater block about ......”

Share on :
Sep 21,2017
Minithumbdown
By: 'Disappointed'
Sep 21,2017
9 people found
this helpful
Since buying a leasehold flat in a Freshwater block about two years ago I found the service charges to be excessive with unjustified increases of nearly 100% per year. The standard of the services very poor (especially for the level of charges) and the attitude of ...
read full review
Comment on agent fees
Excessive
Was this helpful? Yes

“Rude & extremely unprofessional company. They over charge leaseholders & make up ......”

Share on :
Apr 21,2017
Minithumbdown
By: 'UnhappyLeaseholder'
Apr 21,2017
13 people found
this helpful
Rude & extremely unprofessional company. They over charge leaseholders & make up their own prices & jobs. They quite happily take your money but do nothing to show for it & when a major job needs doing, they rip you off no end. I have a small 2 bed flat ...
read full review
Comment on agent fees
Massively over priced
Was this helpful? Yes

“We bought a flat within a block that is managed ......”

Share on :
Jan 22,2016
Minithumbdown
By: 'Kate'
Jan 22,2016
14 people found
this helpful
We bought a flat within a block that is managed by Freshwater a year ago. When we purchased the property we were told the service charge was £200 per quarter but have paid over £300 every quarter and have just received a huge excess service charge invoice ...
read full review
Was this helpful? Yes

“We have had a ¢â‚¬Ëœhistoric leak' in our shop for ......”

Share on :
Apr 29,2014
Minithumbdown
By: 'Dan'
Apr 29,2014
14 people found
this helpful
We have had a ¢â‚¬Ëœhistoric leak' in our shop for a very long time, I have phoned and emailed Freshwater regarding the leak on several occasions with no avail. I would NOT even recommend this company to my worst enemy (if I had one!). The ...
read full review
What agent could do to change your mind?
Answer emails / phone back after logging a complaint... Terrible service
Attached Filesnbsp;
Was this helpful? Yes

“Utterly terrible. Company based purely around turning a profit with ......”

Share on :
Oct 29,2013
Minithumbdown
By: 'jim101'
Oct 29,2013
15 people found
this helpful
Utterly terrible. Company based purely around turning a profit with total disregard to clients. I would give them a negative score if I could. Word of advice never believe anything they say to you, and if they tell you something make sure you get it ...
read full review
Was this helpful? Yes

“Well, I'm glad that's over.I've sold my flat in ......”

Share on :
May 13,2013
Minithumbdown
By: 'Paul'
May 13,2013
11 people found
this helpful
Well, I'm glad that's over. I've sold my flat in Taymount Grange now and will soon never have to deal with Freshwater again. Both in buying, leaseholding and finally in selling, my experience is that they are exceedingly slow, their bills are very very high ...
read full review
What agent could do to change your mind?
Root and branch reform of your business. Update yourselves to serve your customers and you'll probably make more money...
Attached Filesnbsp;
Was this helpful? Yes

“Freshwater are the kings of bad managers. Don't go anywhere ......”

Share on :
Dec 18,2010
Minithumbdown
By: 'bear'
Dec 18,2010
8 people found
this helpful
Freshwater are the kings of bad managers. Don't go anywhere near them....
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Freshwater Property Management, Croydon CR0 1PE



Find the Best Agent to
Sell or Rent Your Home